ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.1/5 1,207 reviews

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Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,207 reviews

Customer review rating 1.5/5

Meg S. Couples - Confirmed reviews ALL

This place needs a complete refurbishment from carpets, to bathrooms, paint and furniture.

Dear Meg, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the condition of our facilities and will take your insights into consideration as we continue to enhance our offerings. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Zheng Z. Solo - Confirmed reviews ALL

Pretty nice in general. great staff, comfortable room, however, WiFi in my room(512) is not accessible.

Dear Zheng Z., Thank you for your positive feedback regarding your experience at our hotel. We are pleased to hear that you found our staff helpful and your room comfortable. We regret the inconvenience you encountered with the WiFi connectivity in your room, and we appreciate your understanding. Regards, ibis Melbourne - Hotel & Apartments

Customer review rating 5.0/5

Melissa N. Solo - Confirmed reviews ALL

Warm welcoming staff, comfortable stay in the perfect location

Dear Melissa N., Thank you for your kind words regarding our welcoming staff and comfortable accommodations. We are delighted to hear that you enjoyed your stay and appreciated our location. We hope to welcome you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.0/5

Domenica C. Families - Confirmed reviews ALL

As a platinum accor member, I have stayed at many accor hotels. My room did not have proper air conditioning, this was raised with staff, I was advised the manager would be contacted to see if another room was available. I then heard nothing back, I spent the 4 nights struggling with heat and in sweats due to a medical condition. I did not receive my drink vouchers in the app or any complimentary water. Which added to my disappointment.

Customer review rating 0.5/5

L. L. Families - Confirmed reviews ALL

- paid for early check in but had told the cleaner only started at 8.30am, room will be ready around 10am - nothing in the room, no kettle, no tea or coffee condiments - upgrade the room without consent, it was actually inconvenient to upgrade as the kids have to be in the separate room - couldn’t have breakfast straight away as they didn’t know if it was included in our stay.

Dear L. Lu, Thank you for sharing your experience with us. I regret to hear that your check-in process did not meet your expectations, and I understand the inconvenience caused by the room's readiness. Additionally, I apologise for the absence of amenities in your room and for the unintended upgrade that did not suit your family's needs. I appreciate your feedback regarding breakfast inclusion, and I will ensure that this matter is further reviewed to avoid similar situations in the future. Thank you for your understanding, and we hope to provide you with a more seamless experience on your next visit. Best regards, ibis Melbourne - Hotel & Apartments

Other web-users rate our hotel

  • 2,003 reviews 9.2/10 Location
  • 1,995 reviews 6/10 Room
  • 1,473 reviews 7.6/10 Service
  • 129 reviews 3.9/10 WiFi
  • 870 reviews 6.5/10 Cleanliness
  • 374 reviews 5.9/10 Breakfast
  • 26 reviews 2.3/10 Bar
  • 10 reviews 0.8/10 Wellness Area

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