ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.0/5 1,189 reviews

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Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,189 reviews

Customer review rating 5.0/5

Marianne S. Solo - Confirmed reviews ALL

Staff could not do enough. Extended use of room for $33. Room clean and comfortable. Location do convenient to everything.

Dear Marianne S., Thank you for your kind feedback. We are pleased to hear that our staff provided exceptional service and that you enjoyed the comfort and cleanliness of your room. It is wonderful to know that our location met your needs. We look forward to welcoming you back soon. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Hannah C. Families - Confirmed reviews ALL

Great stay, enjoyable rooms and friendly staff. The only feedback that I could give that isn’t the positive is the all you can eat breakfast begins the day of your stay even though you can only check in at 2pm. It would have been nice to have the breakfast on departure instead to end my nice experience.

Dear Hannah C., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found your accommodations comfortable and our staff friendly. We appreciate your suggestion about the breakfast policy and understand your perspective on enhancing the overall experience. Your feedback is invaluable as we continually strive to improve our services. Goodbye and best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 5.0/5

Viviane D. Friends - Confirmed reviews ALL

super nice staff, great location, cozy as well. loved very much.

Dear Viviane, Thank you for your kind words regarding our location and staff. We are delighted to hear that you found our hotel cozy and enjoyed your stay. Your positive feedback is greatly appreciated. Best regards, Ibis Melbourne - Hotel & Apartments

Customer review rating 1.5/5

Nuo Y. Friends - Confirmed reviews ALL

everything was okay until we were not allowed to temporarily store our luggage after checking out. if the hotel does not have sufficient luggage storage area to accommodate guests then it should not list it as an amenity. we booked an event that day before our flight which we had to pay for an external storage company because we weren’t able to bring our luggage. very frustrating and was a disappointing end to our trip. the reception was completely unhelpful in finding a solution, and clearly did not care about answering our concerns or those of other travellers.

Customer review rating 2.0/5

Zoe C. Couples - Confirmed reviews ALL

We went for a birthday trip, got there and was told I had received a room upgrade- the upgrade was to the 3 person room (1x double bed, 1x single bed) from my 2 person queen room. Upon entering the room I went directly back to the staff reception as the bathroom was a insult with only soup in the shower nothing next to the sink where you’d actually need it, the beds were a downgrade from a queen to a double while yes there was space for a third person to stay. When asked staff my concerns were brushed aside without the staff member even looking at the computer to see the details. Then after sitting with this for awhile I went back down and was greeted with a different staff member - who initially tried telling me that the upgraded room was in fact bigger and that’s why it’s an upgrade. I asked this staff member to go back to the original room I booked as this “upgrade “ didn’t suit. The request was honoured but staff began being short and not the friendly welcoming service you expect when paying for a hotel - really reduced the enjoyment of this birthday trip.

Other web-users rate our hotel

  • 2,035 reviews 9.2/10 Location
  • 2,035 reviews 6/10 Room
  • 1,485 reviews 7.5/10 Service
  • 135 reviews 3.6/10 WiFi
  • 900 reviews 6.4/10 Cleanliness
  • 387 reviews 5.8/10 Breakfast
  • 28 reviews 2.2/10 Bar
  • 10 reviews 0.8/10 Wellness Area

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