ibis Melbourne - Hotel & Apartments

ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.3/5 321 reviews

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Hotel extras

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • ALLSAFE and Bureau Veritas Certified Hotel

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

  • THERRY ST:  ELIZABETH STR FROM SOUTH

  • THERRY STR:  ELIZABETH STR FROM EAST

  • THERRY STRE:  ELIZABETH STR FROM NORTH

  • THERRY STREET:  ELIZABETH STR FROM WEST

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    TULLAMARINE At 20km / 12 miles

  • By plane

    TULLAMARINE At 20km / 12 miles

  • By boat

    FLINDERS STREET At 1km / 0 miles

  • By boat

    PORT MELBOURNE At 4km / 3 miles

  • By car

    CITY LINK At 2km / 1 miles

  • By car

    EASTERN FREEWAY At 3km / 2 miles

  • By car

    NEPEAN HIGHWAY At 9km / 6 miles

  • By train

    FLAGSTAFF STATION At 0km / 0 miles

  • By train

    FLINDERS STREET At 1km / 0 miles

  • By train

    MELBOURNE CENTRAL At 0km / 0 miles

  • By train

    SOUTHERN CROSS At 1km / 0 miles

  • By train

    SPENCER STREET At 1km / 0 miles

GPS:-37.806759, 144.961594

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our accommodation(s)

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  321 reviews

TripAdvisor Rating  4.0/5  2,087 reviews

Certificate of excellence 2022

Poor service standards

TripAdvisor rating 3.0/5

smtan24 Business - TripAdvisor review

Book the hotel as it was near my customer and eating areas. The hotel restaurant was down and it was mention in my booking. When I wanted to do my laundry they told me all the washing machines were down. I ask for direction to nearest the laundry mat. I asked for the address to be written down. Instead the staff gave me a verbal direction which was not very clear. I tried finding the area in the dark and couldn't find it. I ask again he finally gave me the actual address but failed to write down the address. As it started raining I decided to go the next day.

Good location, quiet

Customer review rating 3.0/5

Anne G. Couples - Confirmed reviews ALL

Not up to your previous good standards

Dear Anne G., Our apologies that your stay with us was not good and that there were many problems that have arise throughout your stay with us. We will speak with the team and will make the improvements. Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

good location, close to Queen Vic market and on a quiet street.

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

Enjoyed our stay as the room was comfortable, if slightly warm but easily solved by just turning off the heating. The room was comfortable but probably due for a makeover as it was a little tired as seen in the window blinds whose edges were a bit ragged. The staff was warm, friendly and very helpful as was seen by granting a late check-out for 12 o'clock and storing our luggage for a few hours. The buffet brekfast was very tasty and once agaain the staff were very accommodating. Overall it was a pleasent stay. Stephen

Dear Stephen J N., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are glad to know that your stay with us was good and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Wonderful Staff

Customer review rating 5.0/5

Christine Couples - Confirmed reviews ALL

We had a most enjoyable stay which was the result of the friendly and very helpful staff. The room facilities was extremely good.

Dear Christine P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Well located

Customer review rating 4.0/5

Andri Families - Confirmed reviews ALL

Everything above expectations

Dear Andri P., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

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Other web-users rate our hotel

  • 501 reviews 8.8/10 Location
  • 619 reviews 6/10 Room
  • 537 reviews 8.6/10 Service
  • 18 reviews 7/10 WiFi
  • 256 reviews 6.2/10 Cleanliness
  • 125 reviews 7.2/10 Breakfast
  • 119 reviews 2.5/10 Amenities
  • 74 reviews 3.3/10 Vibe

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