ibis Melbourne - Hotel & Apartments

ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.3/5 544 reviews

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Hotel extras

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • ALLSAFE and Bureau Veritas Certified Hotel

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Telephone +61 3 9666 0000

Fax +61 3 9666 0052

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our accommodation(s)

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  544 reviews

TripAdvisor Rating  4.0/5  2,092 reviews

Week Stay in Melbourne

Customer review rating 4.5/5

Tiani Couples - Confirmed reviews ALL

Staff were friendly and helpful and provided us all information we needed. Breakfast was just what we needed to start our day with hot options available. The room was fine for a week nothing too over the top which was fine as we were only in the room to sleep. The only thing I would comment on is the fact that we had to speak to reception to get our room serviced. The rooms should be serviced if you put the please make up my room sign out. The receptionist advised that the housekeeping forget to go back and check with the rooms that are due for a service. If we are in Melbourne again we would stay again.

Good location

Customer review rating 3.5/5

Ari Friends - Confirmed reviews ALL

Sorry to say, we are happy with the location but Service is bad, took more than an hour to ask for bath towel, basin water is clogged and room is still v messy n dirty even after it is cleaned.

Dear Ari Wulandari S., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. However, we do apologise for our shortcomings in our services and we are improving in every areas the best we can. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Well located not the staff

Customer review rating 3.0/5

Patrick Solo - Confirmed reviews ALL

I booked under family and friends package. The staff kept insisting that I bring the staff pass along to get this package. I'm not the staff in person so I can't get the staff pass but I can get the staff to communicate with the staff of ibis. This email went to and fro where the staff of ibis insisted on the staff pass even when my friend was added to the email. Poorly trained staff (Anthena).

Dear Poh Leng A., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Another pleasant stay

Customer review rating 4.5/5

Ian Families - Confirmed reviews ALL

Stayed her for the T20 Cricket World Cup Final. Had another very pleasant stay here. It has become my go to while in Melbourne

Dear Ian G., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Well Located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great location, close to public transport

Dear Shane D., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

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Other web-users rate our hotel

  • 692 reviews 8.8/10 Location
  • 868 reviews 6.1/10 Room
  • 749 reviews 8.5/10 Service
  • 36 reviews 5.5/10 WiFi
  • 363 reviews 6.6/10 Cleanliness
  • 191 reviews 7.4/10 Breakfast
  • 105 reviews 3.6/10 Food
  • 13 reviews 3/10 Bar

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