ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.0/5 1,217 reviews

ibis Melbourne - Hotel & Apartments - Image 1
ibis Melbourne - Hotel & Apartments - Image 2
ibis Melbourne - Hotel & Apartments - Image 3
ibis Melbourne - Hotel & Apartments - Image 4

Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,217 reviews

Customer review rating 1.0/5

Elizabeth C. P. Business - Confirmed reviews ALL

There was a mouse moving around in the dinning area.

Customer review rating 4.0/5

Taina S. Business - Confirmed reviews ALL

Reception was really helpful and i managed to get my self sorted in quite nicely even though there was mix up from our donor company, and if you can include wifi name on your card slot or leave a note on how to access wifi, either then that your services was exceptional

Dear Taina S., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that our reception team was able to assist you effectively. Your suggestion to include Wi-Fi access information on our cards is appreciated, and we will consider it for future improvements. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Andrew H. Families - Confirmed reviews ALL

Great location, room was comfortable enough, and the service at the reception desk was great, But the cleanliness and room servicing was not as good as it could have been, there were not enough cups & plates etc. in the room that was booked for 5 people, (only 4 sets of each), we had to keep asking for supplies in the room, coffee, toilet paper, dishwashing detergent, while these were always provided when requested at the desk, it was disappointing that they weren't refilled when the room was serviced, Additionally, the communal bins in the corridor by the lifts were full of rubbish that sat there for several days, despite the cleaning staff being present, they clearly walked past the bins multiple times without addressing it.

Dear Andrew, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the service provided by our reception team. However, we sincerely apologize for the shortcomings you encountered concerning the cleanliness and room servicing. We will ensure better communication between reception and housekeeping staff to place amenities based on the number of guests. We understand your frustration with the communal bins and how it reflects on the hotel, and we will communicate your observations to our housekeeping team to ensure that such oversights are addressed moving forward. Thank you once again for your constructive feedback as a value guest and a loyal Accor member. We hope to have the opportunity to welcome you back in the future Best regards, Kunga Sherpa ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Jane B. Families - Confirmed reviews ALL

It was fine

Dear Jane, Thank you for your feedback. We appreciate your acknowledgment of our location. However, we are committed to enhancing our guests' experiences and will take your comments into consideration for future improvements. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 1.5/5

Sushma G. Families - Confirmed reviews ALL

Not good, however i had an exceptional service from reception staff last name Sherpa i think From the moment I reached out with a question, I was pleasantly surprised by his service response. He was incredibly knowledgeable and took the time to thoroughly address all my concerns. Not only did he resolve my issue quickly, but also went above and beyond that enhanced my experience

Other web-users rate our hotel

  • 2,036 reviews 9.3/10 Location
  • 2,038 reviews 6.1/10 Room
  • 1,500 reviews 7.6/10 Service
  • 135 reviews 3.4/10 WiFi
  • 900 reviews 6.5/10 Cleanliness
  • 378 reviews 5.9/10 Breakfast
  • 28 reviews 1.9/10 Bar
  • 11 reviews 0.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne