ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.1/5 1,245 reviews

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15-21 Therry Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Telephone
Fax +61 3 9666 0052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,245 reviews

TripAdvisor Rating  3.9/5  2,135 reviews

Customer review rating 0.5/5

Chris N. Solo - Confirmed reviews ALL

As a platinum, I was so disappointed that I was given a room (room 324) on a low floor, very close to another building, where the room itself had really poor wifi reception and mobile phone signal. My phone was mostly out of range when I was in the room. On the day of arrival, there were no signs of acknowledgement of loyalty, a welcome gift, or a breakfast offer. By far, this is the worst experience I have had with Ibis.

Dear Chris N., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact me directly on h1… We appreciate you're sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.0/5

Paige A. Families - Confirmed reviews ALL

The room was nice. Location was good. Our view was just a wall which was a bit disappointing. The problem is at night. The Aircon did nothing. It got fucking hot like it was 30° in the room. We were sweating and couldn’t sleep.

Dear Paige A., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room and location satisfactory. However, I regret to learn about the discomfort you experienced with the air conditioning. Your comments are appreciated and will be reviewed with our team. Goodbye, ibis Melbourne - Hotel & Apartments

Customer review rating 3.0/5

Andrew M. Families - Confirmed reviews ALL

Whilst the staff were very helpful and accommodating when I thought I needed to stay an extra night, the room (even though upgraded) was average. The room safe did not work and the TV in the lounge did not work.

Dear Andrew M., Thank you for your feedback regarding your recent stay. It is encouraging to hear that our staff provided helpful service. However, I regret that your accommodations did not meet your expectations due to the issues with the room safe and television. Your comments will be taken into consideration. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Terry W. Families - Confirmed reviews ALL

Your employees are amazing- extremely helpful.

Dear Terry W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel and Apartments. It is great to hear that you enjoyed all aspects of your stay, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Qiong W. Business - Confirmed reviews ALL

The location is great. However, house keeping did not serve every day unless with the specific notice.

Dear Qiong, Thank you for your feedback regarding your recent stay with us. We appreciate your positive remarks about our location. We understand that daily housekeeping services may not meet all guests' expectations, and we value your input on this matter. Best regards, Lauri ibis Melbourne - Hotel & Apartments

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Other web-users rate our hotel

  • 2,018 reviews 9.1/10 Location
  • 2,006 reviews 6.2/10 Room
  • 1,482 reviews 7.8/10 Service
  • 120 reviews 3.9/10 WiFi
  • 876 reviews 6.8/10 Cleanliness
  • 391 reviews 5.8/10 Breakfast
  • 27 reviews 2/10 Bar
  • 8 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.