ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.0/5 1,190 reviews

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Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,190 reviews

Customer review rating 0.5/5

Kin L. Families - Confirmed reviews ALL

Very disappointed with this hotel stay. The rooms are extremely dated, dark, and poorly maintained. The ceiling and bathroom tiles were cracked, the carpet smelled bad, and there wasn’t even a power outlet near the bed. I also could not connect to the WiFi during my stay. Large bus tour groups checked in at the same time, making the hotel feel crowded and noisy. Breakfast was low quality and unhealthy — greasy hash browns, sausages, bacon, watery scrambled eggs with no taste, plus basic watermelon and cantaloupe. Definitely not worth it. To make things worse, checkout is already early at 11 AM, and the manager charged an extra $40 for just a 2-hour late checkout. Overall, a frustrating and overpriced experience. I would not stay here again.

Dear Kin L., Thank you for taking the time to share your feedback regarding your recent stay at ibis Melbourne - Hotel & Apartments. I am genuinely sorry to learn about your disappointment and the issues you encountered during your visit. We strive to maintain a comfortable and welcoming environment for all our guests, and I regret that the condition of your room did not meet your expectations. Your comments regarding the state of the facilities, including the bathroom and carpet, have been noted for further review. Additionally, I apologize for the inconvenience you experienced with the WiFi and the noise from larger groups staying at the hotel. Regarding the breakfast options, I appreciate your input and will ensure it is communicated to our culinary team as we continually seek to improve our offerings. I understand your concerns about the late checkout charge and will take your feedback into consideration as we evaluate our policies. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future to demonstrate our commitment to improvement. Sincerely, ibis Melbourne - Hotel & Apartments

Customer review rating 1.5/5

Brett H. Couples - Confirmed reviews ALL

Poor

Dear Brett, Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services for future guests. Kind regards, Rabia Sharma ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

John T. Families - Confirmed reviews ALL

We enjoyed the locality was within comfortable walking distance to all areas we needed to walk to and safe surroundings

Dear John T., Thank you for your kind feedback. We are delighted to hear that you found our hotel cosy and comfortable, and that our location suited your needs. It is our aim to provide a serene atmosphere for all our guests. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 5.0/5

Malcolm F. Business - Confirmed reviews ALL

perfect, but very expensive parking

Dear Malcolm F., Thank you for your positive feedback regarding your recent stay with us. We appreciate your comments about the parking costs, which are determined by local rates. We hope to welcome you back in the future for another enjoyable experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Tanchanok S. Friends - Confirmed reviews ALL

Clean room but quite old facilities

Dear Tanchanok S., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location convenient and your room comfortable. We appreciate your comments on our facilities and will take them into consideration as we continuously strive to enhance our guests' experience. Best regards, ibis Melbourne - Hotel & Apartments

Other web-users rate our hotel

  • 2,037 reviews 9.2/10 Location
  • 2,043 reviews 6.1/10 Room
  • 1,489 reviews 7.6/10 Service
  • 138 reviews 3.5/10 WiFi
  • 905 reviews 6.5/10 Cleanliness
  • 376 reviews 5.8/10 Breakfast
  • 28 reviews 1.9/10 Bar
  • 11 reviews 0.7/10 Wellness Area

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