ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.3/5 1,523 reviews

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15-21 Therry Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Telephone
Fax +61 3 9666 0052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,523 reviews

TripAdvisor Rating  4.0/5  2,126 reviews

Certificate of excellence 2023

Mostly as good as ever - couple of issues

Customer review rating 4.0/5

Peter M. Business - Confirmed reviews ALL

As you know I am a regular guest at Ibis Therry Street. On this occasion I did not get any welcome gift or acknowledgement. There was nothing in my room nor drink voucher. I did mention to Simran at Reception and she very kindly looked into it and provided me with a bottle of red wine thank you Simran. Otherwise all good I appreciated the room no 1001 and the breakfast food and team.

Dear Peter M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I apologise for not providing the amenities in the room. I will let the staff know so that this can be prevented in the future, and I will also pass your feedback to Simran. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Guest Relations

Well located but flawed stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

On checking in, I was accosted at the reception desk by another female guest who appeared to have had too much to drink. I arrived late after a long day and was keen to find my room. The person at reception didn't appear to know how to manage this guest who had caused a delay for a number of guests also wanting to check in. After several minutes, the guest who appeared to have been drinking accosted me - not violently, but held my arm and complained that I was being rude to her. Hotel reception staff were apologetic but offered no recompense. The room was fine, but a little dark.

Dear Jacqueline B., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel and Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact us directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest relations

well located

Customer review rating 4.0/5

Galena H. Couples - Confirmed reviews ALL

pleasant, helpful and courteous

Dear Galena H., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Great Location by QV market

Customer review rating 4.5/5

Dr. R. M. D. Business - Confirmed reviews ALL

Great room but the shower needs modernising, showers over a bath are very difficult for a person my age to keep safe in. Of course the room was very good

Dear R. D., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Handy location, room wifi very poor

Customer review rating 3.0/5

Ja Business - Confirmed reviews ALL

We liked a lot about the property- location, complimentary room upgrade, Accor status benefits, complimentarylaure checkout. However, I needed to work remotely and found the room wifi (room 414) almost unusable. I stayed 2 nights and reported the eifi at the from desk 2 times. Received apology but the wifi didn't change. I had to take my laptop to the lobby to activate my work VPN as it timed out repeatedly- I tried for 30 minutes. I couldn't use video in meetings and even the audio was laggy and patchy.

Dear Jennette A., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I will pass your feedback to the management so that we can improve in future. Should you wish to share further details of how we could have improved your experience, please do not hesitate to contact us directly on h1… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest Relations

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Other web-users rate our hotel

  • 1,832 reviews 9.2/10 Location
  • 1,959 reviews 6.5/10 Room
  • 1,479 reviews 8.6/10 Service
  • 102 reviews 4.5/10 WiFi
  • 853 reviews 7.7/10 Cleanliness
  • 364 reviews 6.3/10 Breakfast
  • 21 reviews 2.8/10 Bar
  • 6 reviews 1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.