ibis Melbourne - Hotel & Apartments Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 10,368 reviews

ALLSAFE approved hotel

Information message

ibis Melbourne - Hotel & Apartments
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+ 18 Services

Hotel extras

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • ALLSAFE and Bureau Veritas Certified Hotel

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 melbourne
australia

Fax: (+61)3/96660052

Check-in from 14h00

Check out up to 11h00

  • THERRY ST:  ELIZABETH STR FROM SOUTH

  • THERRY STR:  ELIZABETH STR FROM EAST

  • THERRY STRE:  ELIZABETH STR FROM NORTH

  • THERRY STREET:  ELIZABETH STR FROM WEST

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By boat

    FLINDERS STREET At 1.5km / 0.93 miles

  • By boat

    PORT MELBOURNE At 4.83km / 3 miles

  • By car

    CITY LINK At 2.41km / 1.5 miles

  • By car

    EASTERN FREEWAY At 3.7km / 2.3 miles

  • By car

    NEPEAN HIGHWAY At 9.98km / 6.2 miles

  • By train

    FLINDERS STREET At 1.29km / 0.8 miles

  • By train

    SOUTHERN CROSS At 1.4km / 0.87 miles

  • By train

    SPENCER STREET At 1.4km / 0.87 miles

GPS:-37.806759, 144.961594

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our accommodation(s)

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 371

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
ibis Melbourne - Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,368 reviews

TripAdvisor Rating 4.0/5

2,064 reviews

Worst Stay

Customer review rating 0.5/5

Dan Business - 28/11/2021 Confirmed reviews ALL

Roof Manhole kept falling out everytime you open/close a door, lighting is poor, taps in bathroom is very low pressured and you must hold the tap on to use it one handed which is frustrating. I understand it is a budget hotel however it was quite disappointing as a ACCOR member. However I would like to mention how lovely the receptionist was in assisting with maintenance orders in the morning and also helping me check in early. But I'm annoyed that I had to pay for a room that provided a lack of comfort.

Dear Daniel O., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Good experience

Customer review rating 3.5/5

Ian M. Families - 22/11/2021 Confirmed reviews ALL

Only two pillows in the room. AC wouldn’t change very warm in room.

Dear Ian M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are glad that your stay was pleasant overall. My apologies for lack of pillows and aircon in the room. Thank you again for sharing your experience, and we hope to be able to welcome you again. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Spacious

Customer review rating 5.0/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

Great room. Attentive desk clerk.

Dear Christinr M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Good stay

Customer review rating 5.0/5

Graeme H. Business - 18/11/2021 Confirmed reviews ALL

I am always treated well and friendly staff

Dear Graeme H., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar ibis Melbourne Hotel and Apartments e h1…

Well located

Customer review rating 4.0/5

Joyanne F. Families - 14/11/2021 Confirmed reviews ALL

Some disappointment as booked room with breakfast and was only when we asked where the restaurant we were told that it was closed. Did receive a package of food supplies it would have been better to have been informed on arrival. The room was nice but the shower curtain was definitely in need of being replaced.

Dear Joyanne F., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that you were not informed of restaurant closure earlier. We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Good stay

Customer review rating 5.0/5

Jabulani N. Solo - 12/11/2021 Confirmed reviews ALL

Good and professional services always smiling staff

Dear Jabulani N., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…

Superb management Team

Customer review rating 4.5/5

Peter K. Business - 12/09/2021 Confirmed reviews ALL

Being welcomed by Craig, the duty manager, was wonderful. Especially as he remembered me from frequent checking at the Mercure in Broome. A manager with a memory is invaluable.

Dear Mr K., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments and was an absolute pleasure welcoming you and seeing you again. It was great to be able to welcome you to another Accor hotel and remember days that we had in Broome and looking after the offshore crew. I hope you are enjoying your time off and do hope we can welcome you back again. Thank you again for sharing your experience, and please reach out any time if I can assist. Kind regards, Craig Kelmar General Manager Ibis Melbourne Hotel & Apartments h1…

Welcome - you're with us for lockdown?

TripAdvisor rating 4.0/5

richardrowedrago2021 08/08/2021 TripAdvisor review

Arrived as lockdown was declared. Departed when Queensland let me back in. Given the circumstances the staff were always helpful and considerate and went above and beyond to help me. What more can I say?

Dear richardrowedrago2021, Thank you very much for sharing your experience and glad to hear you enjoyed your stay and the assistance from the team. Thank you again for your feedback and do hope we can welcome you back when borders are re-open. Kind Regards, Craig Kelmar General Manager

Great little hotel in a good location

Customer review rating 3.5/5

Tina Business - 07/08/2021 Confirmed reviews ALL

I have begun staying at the Ibis Therry street for work. I have found the staff efficient and friendly. The rooms are spacious and clean. I have no complaints

Dear Tina M., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. If there is anything further I can assist you with regarding this or any future stay, please do not hesitate to contact me directly on h1… We appreciate your sharing your experience and looking forward to seeing you more often. Kind regards, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Room quiet and hotel close to CBD

Customer review rating 3.0/5

Anonymous Couples - 06/08/2021 Confirmed reviews ALL

Check in was ridiculous. Covid safety measures were not effective or condusive to a pleasant experience. The entry door was locked to prevent access due to covid. I had to ring the unsanitised button four times before I was let in. I did not have to say who I was. They just let me in. Why bother locking it in the first place? This put a damper on the rest of my stay there. Room was pleasant and staff were friendly

Dear Stephen M., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel And Apartments. I am sorry that your check in experience was less than satisfactory. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your concerns with the team to seek for an improvement. We appreciate your sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Awesome Accor Apartment

TripAdvisor rating 5.0/5

brettfinucane 18/07/2021 TripAdvisor review

Easy online booking through the Accor site, even self Check in. would have extended our stay except for the anticipated Lock Down in Melbourne. A $ 50.00 bond at Check In and promptly refunded upon Check out....... Thank you for the Coffee & Tea facilitates

Dear brettfinucane, Thank you very much for sharing your experience and glad to hear you enjoyed your stay, and do hope we can have you stay longer on the next occasion and without lockdowns. Thank you again for your feedback and supporting local accommodation, and we look forward to welcoming you back in the near future. Kind Regards, Craig Kelmar General Manager

Brilliant apartment, great location

TripAdvisor rating 5.0/5

3TEM 18/04/2021 TripAdvisor review

This was the perfect location for my overnight stay. The apartment was well appointed, spotlessly clean, the bed was super comfortable, check in and check out were seamless and breakfast was delicious. I will return!

Dear 3TEM, Thank you very much for sharing you experience and we look forward to welcoming you again soon! Kind Regards, The ibis Team

excellent budget accommodation

TripAdvisor rating 5.0/5

seamusog1 Business - 17/04/2021 TripAdvisor review

Wonderful staff, comfortable rooms, super quality beds and linen, clean bathroom and superb location for CBD and the tourist precinct of Carlton, Victoria Markets with trams around the corner. The curtains & blinds should be replaced - they are tired looking and detract from the look of the rooms.

Dear seamusog1, Thank you very much for sharing your experience. We are pleased to know that your stay was enjoyable. My apologies if you found curtains and blinds tired. I will address your concerns to the team. We look forward to welcoming you again in the near future. Kind Regards, The ibis Team

Brief but good

TripAdvisor rating 5.0/5

Holly J 03/04/2021 TripAdvisor review

A brief overnight stop before catching regional train, check in was quick, efficient but friendly, room was comfortable and clean, bathroom again clean and shower was nice and hot, great for the cooler early start

Dear Holly J, Thank you very much for sharing your experience and we are glad that you had a great overnight stay. Hope you enjoyed regional train trip as well and we hope to welcome you again in the near future. Kind Regards, The ibis Team

great location amazing price

TripAdvisor rating 4.0/5

Marlene F 20/03/2021 TripAdvisor review

With parking underground, breakfast downstairs, the 1x bedroom suite cheaper than a standard room, a short stroll to the Victoria Market, public transport at the corner, Carlton's Lygon Street a 10 minute walk away - it was a great location for a inner city stay-cation.

Dear Marlene F, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. We are please to know you enjoyed your stay , location and room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

Friendly staff

TripAdvisor rating 4.0/5

dyron1 18/03/2021 TripAdvisor review

Staff are what make a hotel and let u forget small things like waiting for the lift to come etc , the staff are amazing , nothing to much trouble , from reception to the restaurant very friendly and welcoming

Dear dyron1, Thank you very much for sharing your experience and we are delighted that our team was able to make your stay enjoyable. We look forward to welcoming you again soon. Kind Regards, The ibis Team

Great Hotel Good location

TripAdvisor rating 5.0/5

aussie196360 11/03/2021 TripAdvisor review

The hotel was fantastic the room was excellent housekeeping was great staff were very friendly the location was spot on this hotel is so close to the markets 2 min walk and close to the CDB.The only one thing was disappointing was the lack of power points in the bedroom there was a few in the living area but none in the bedroom that needs looking at but will defiantly stay there again

Dear aussie196360, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. We are please to know you enjoyed your stay , location and like the friendly service of the team. Apologises about the power points in the room, the team has been addressed about it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

Great team

TripAdvisor rating 5.0/5

danielsS7998FB Business - 08/03/2021 TripAdvisor review

What a great team. Supremely hospitable Friendly and Helpful. Could not do enough for me. Thankyou for making me feel like I was at home. This was such a great experience and look forward to staying with you all again soon.

Dear danielsS7998FB, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. We are please to know you enjoyed your stay and like the friendly service of the team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

Good central short stay

TripAdvisor rating 5.0/5

Semperpronto 24/02/2021 TripAdvisor review

Booking online was simple and greeting was quick and friendly. The room was clean, light and simple as well as well positioned for medical appointments in East Melbourne and St Kilda Road. Handy to Victoria Markets and Carlton Gardens. Well served by deliveries from local restaurants during lockdown.

Dear Semperpronto, We thank you very much for your recent stay with us at the ibis Melbourne Hotel & Apartments and we are delighted to hear that your stay was enjoyable. We look forward to welcoming you again in the near future. Kind Regards, The ibis Team

Good location,good stay

Customer review rating 4.0/5

Michael G. Solo - 18/02/2021 Confirmed reviews ALL

The apartment I had was very spacious and nicely furnished, usually stay in Standard room, nice to have the extra space

Dear Michael g., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

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