ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 3.9/5 1,225 reviews

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ibis Melbourne - Hotel & Apartments - Image 1
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ibis Melbourne - Hotel & Apartments - Image 3
ibis Melbourne - Hotel & Apartments - Image 4
15-21 Therry Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Equipped with ibis Sweet Beds, this generously sized 22m2 room offers everything you need for a pleasurable stay, including 1 Double bed and 1 Single bed, LCD TV, complimentary WiFi, and tea and coffee making facilities, accommodating up to 2 adults.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Apartment

2 Bedroom Apartment 1 Queen and 2 Single Beds

Photo out of - 2 Bedroom Apartment 1 Queen and 2 Single Beds

Equipped with ibis Sweet Beds, this apartment is perfect for families with 57m2 of space, a bedroom with a Queen size bed, one with 2 Single beds, a living area with sofa bed, kitchenette, LCD TV and free WiFi - perfect for up to 2 adults and 3 children.

Max. number of persons
5
Area
From 57 m² / 613 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 250 rooms
  • 4 rooms for people with reduced mobility
  • One connecting room
  • 250 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 1.8 m / 5.8 ft

  • Parking pricing: 40 AUD 40 AUD Per day

Services & equipment

  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

IBIS KITCHEN RESTAURANT

Photo out of - IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Cooking style
Bistro
Capacity
120
Accessibility
Accessible service
15-21 Therry Street, 3000 Melbourne, Australia
Telephone +61 3 9666 0000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Breakfast is served daily in the restaurant from 7am - 10am

Perfect for small or large Melbourne weddings, ibis Melbourne features a range of event spaces, including two smaller rooms, and one large naturally lit room with pre-function area, accommodating up to 300 guests theatre style and 220 banquet style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,225 reviews

Customer review rating 4.0/5

Helle B. Couples - Confirmed reviews ALL

Dear Helle, Thank you for your kind feedback. We are delighted to hear that you find our hotel comfortable and our staff helpful. Your suggestion regarding an additional blanket has been noted, and we appreciate your input as it helps us enhance our guest experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Graham B. Solo - Confirmed reviews ALL

Dear Graham B., Thank you for your kind feedback. We are pleased to know that our location and staff service met your expectations, and that the upgrade enhanced your stay. We look forward to welcoming you back in the future. Goodbye and best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 0.5/5

Yingqi C. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Wayne F. J. Couples - Confirmed reviews ALL

Dear Wayne F. J., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the location, enjoyed your room upgrade, and found the amenities to your satisfaction. Your kind words motivate us to continue providing excellent service. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.5/5

Kylie E. Families - Confirmed reviews ALL

Dear Kylie, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our budget-friendly offerings. However, I regret to learn that your experience did not meet your expectations. We strive for high standards of service, and I understand the inconvenience caused by the delayed room service and the issue with toilet paper supply. Please note that our housekeeping team is trained to replenish amenities regularly, and I will ensure this is addressed. Moreover, I appreciate your comments about cleanliness in the corridors; maintaining a pristine environment is a priority for us. Thank you once again for your insights. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, ibis Melbourne - Hotel & Apartments

Dear Helle, Thank you for your kind feedback. We are delighted to hear that you find our hotel comfortable and our staff helpful. Your suggestion regarding an additional blanket has been noted, and we appreciate your input as it helps us enhance our guest experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Graham B. Solo - Confirmed reviews ALL

An upgrade was awesome just what I needed!

Dear Graham B., Thank you for your kind feedback. We are pleased to know that our location and staff service met your expectations, and that the upgrade enhanced your stay. We look forward to welcoming you back in the future. Goodbye and best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 0.5/5

Yingqi C. Friends - Confirmed reviews ALL

Our valid and fully prepaid reservation for 1 October to 5 October 2026 was booked via Fliggy platform. At check-in, your staff attempted to locate the booking using the registered guest YANG LIU’s passport, but your system failed to find the order. The check-in was only able to proceed after my personal passport was scanned. This is a clear system error from your hotel side and caused unnecessary trouble and confusion. I would like to clearly state that we completed our official check-out on 5 October 2026 with zero extra charges, zero additional consumption, and no late check-out. Our stay was fully completed and settled. Furthermore, my previous separate reservation under my name for 1 October to 6 October 2026 has been completely cancelled and fully refunded long before my check-out. There is no outstanding balance, no pending fee, and no valid reason for any further charges. Nevertheless, on 6 October 2026, your hotel unlawfully charged 1060.29 AUD to my credit card (last 4 digits: 2711) without my approval, without prior notice, and without any valid consumption basis. This charge is absolutely incorrect, invalid, and unreasonable.

Customer review rating 5.0/5

Wayne F. J. Couples - Confirmed reviews ALL

Clean room loved the microwave

Dear Wayne F. J., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the location, enjoyed your room upgrade, and found the amenities to your satisfaction. Your kind words motivate us to continue providing excellent service. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.5/5

Kylie E. Families - Confirmed reviews ALL

Affordable budget friendly. First time I’ve stayed in a room facing a building so it felt weird. Although there was a tag for room service it wasn’t done until 3rd day only cause I spoke to reception. Cleaners entered when we were present and only replenished supplies. We had run out of toilet paper on 2nd day so was forced to use tissues. The outside corridor floors and walls were dirty and let the hotel down. The reading light bulbs were very bright lighting up whole room rather than a small area.

Dear Kylie, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our budget-friendly offerings. However, I regret to learn that your experience did not meet your expectations. We strive for high standards of service, and I understand the inconvenience caused by the delayed room service and the issue with toilet paper supply. Please note that our housekeeping team is trained to replenish amenities regularly, and I will ensure this is addressed. Moreover, I appreciate your comments about cleanliness in the corridors; maintaining a pristine environment is a priority for us. Thank you once again for your insights. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 1.5/5

Justin G. Business - Confirmed reviews ALL

Room was quite dated. Kitchen cupboards unclean. Windows very dirty and the terrace (inaccessible) had old clothes and junk lying around

Dear Justin G., Thank you for sharing your feedback regarding your recent stay. We regret to hear that the condition of the room and cleanliness did not meet your expectations. Please be assured that your comments will be reviewed with our team to enhance our guests' experiences. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.0/5

Marcus L. Families - Confirmed reviews ALL

Poor WiFi. Rooms are large and spacious. Showers / bathrooms getting tired.

Dear Marcus L., Thank you for your feedback. We sincerely apologize for your experience with the WiFi and the condition of the bathrooms. We appreciate your comments regarding the spaciousness of our rooms and will take your observations into account for future improvements. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Kevin G. Couples - Confirmed reviews ALL

Total value for money and a special shoutout to your staff. Lauri and the team at reception were always helpful and attentive to any needs. The staff in the breakfast bar were great and the selection was excellent. It made the start of each day positive and set us up well.

Dear Kevin, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our service friendly and helpful, particularly from Lauri and the reception team. It is wonderful to know that the breakfast selection contributed to a positive start to your days. We appreciate your mention of the leaking window in the main bedroom, as it helps us to identify areas for improvement. Thank you again for your kind words and for choosing ibis Melbourne - Hotel & Apartments. :) Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Anthony M. Families - Confirmed reviews ALL

Professional, friendly, and accomodating

Dear Anthony, Thank you for your kind feedback. We are pleased to hear that you enjoyed a quiet stay and found our team to be professional and accommodating. Your satisfaction is our priority, and we look forward to welcoming your back. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 5.0/5

Tarra L. Friends - Confirmed reviews ALL

Perfect central location, very friendly staff, quiet and very clean! Comfiest motel bed I’ve slept in for a long time!!

Dear Tarra, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our central location, friendly staff, and the comfort of our beds. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Rebekah Z. Couples - Confirmed reviews ALL

Overall a good trip, but basic amenities, a freezer compartment that couldn't keep ice cream cold, a dehumidifier left in the room when we arrived, and a view of a wall.

Customer review rating 1.5/5

Jenniffa L. Families - Confirmed reviews ALL

Overall really disappointed with this property travelling with two elderly parents, bathrooms were not wheelchair friendly despite asking for wheelchair access no railings in toilet toilets or bathrooms. very uncomfortable with the heating and cooling. It was either too cold or too hot. Couldn’t get a comfortable setting especially during the night. Reception staff with check-in day we’re not friendly or approachable and not helpful at all.

Dear Jenniffa, Thank you for sharing your feedback regarding your recent stay with us. We strive to provide a comfortable environment for all our guests and regret that we fell short in these areas. Additionally, I appreciate your comments about our reception staff, as we aim for a welcoming atmosphere. Your insights will be shared with our team for further consideration. Thank you for your understanding, and we wish you safe travels. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Jodie F. Families - Confirmed reviews ALL

Having 2 bedrooms and separate toilet to the bathroom worked well. However we feel the room lacked some amenities.

Dear Jodie, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the accommodations comfortable and clean. Your comments about the amenities have been noted, and we appreciate your insights as they help us enhance our guest experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.0/5

Craig W. Families - Confirmed reviews ALL

Kitchen needs to be improved, shower produced poor water flow, water was not hot, so Bathroom and Kitchen need to redone, TV is small, crockery not suitable. The hotel needs a major upgrade as it seem old, dated and used

Dear Craig W., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location; however, we regret to hear that the room facilities did not meet your expectations. We continuously evaluate our amenities and take guest insights into consideration as we plan future improvements. Your observations regarding the kitchen and bathroom will be noted. Thank you for bringing these matters to our attention. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 1.5/5

Samantha S. Business - Confirmed reviews ALL

The room was dark and unpleasant to walk into. I booked a king room, and I am certain the bed was not a king. I also couldn't shower, you either got scolded or frozen, there was no sweet spot unless you turned the taps constantly on and off and you got the right temperature for 10 seconds. The bed was comfortable and a place to lay my head for the night was all I needed.

Dear Samantha S., Thank you for your feedback regarding your recent stay. I am sorry to learn that your experience did not meet your expectations. We strive to provide comfortable accommodations, and I regret that the room's ambiance did not offer the welcoming atmosphere we aim for. Your feedback is invaluable in helping us improve our services. Thank you once more for sharing your thoughts. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Albina T. Couples - Confirmed reviews ALL

Just need a little me attention to detail Eg extra toilet paper tissues pillows coffee in the rooms

Dear Albina T., Thank you for your feedback regarding your recent stay. We appreciate your comments about the location and will certainly take note of your suggestions for additional amenities in the rooms. Your insights are valuable in enhancing our guest experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 0.5/5

Brayden D. Friends - Confirmed reviews ALL

Found the property to be extremely dirty and unclean. Public hairs and buildup in the shower was noted to the reception at the time and was moved rooms 4 times before I gave up and just excepted the fact none of the rooms where better, I showered in disposable bedroom slippers just to use the shower. Would not recommend.

Dear Brayden D., Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered during your visit. It is our policy to ensure that all rooms meet high standards of cleanliness, and we regret that we did not meet your expectations in this regard. Your comments have been noted, and we will use them to improve our services moving forward. We appreciate your honesty and hope you might reconsider staying with us in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 0.5/5

Dean F. Solo - Confirmed reviews ALL

At check in the staff didn’t charge me a surcharge. Instead of charging me the difference they ‘refunded’ the full amount and then charged the total amount. This drained my account as they had ‘held’ the first payment for 30 days. I had to spend hours on the phone to my bank to try to get them to override the hold. I only had two days in Melbourne and wasted half a day. Piss weak.

Dear Dean F., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered during your check-in process. We understand that such issues can be frustrating and appreciate your patience in addressing the situation with your bank. Please rest assured that we will review our procedures to ensure clarity and efficiency in our transactions. Your feedback is invaluable in helping us improve our service. Thank you once again for your comments, and we hope to have the opportunity to serve you better in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Juan C. G. P. Solo - Confirmed reviews ALL

Simple hotel, old furnishings. Nice front desk service. Room clean with exception of some errant hairs on sink.

Dear Juan C. G. P., Thank you for your feedback. We are pleased to hear that you appreciated our location, comfortable beds, and the service provided by our front desk team. We acknowledge your concerns regarding the furnishings and cleanliness, which will be reviewed to enhance our guests' experience. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Gehan D. Couples - Confirmed reviews ALL

The room was structured like a one-bedroom apartment, featuring a spacious separate kitchenette. It is also conveniently located in the heart of the CBD.

Dear Gehan, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the spaciousness of your room and our prime location in the CBD. We look forward to welcoming you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Other web-users rate our hotel

  • 1,898 reviews 9.1/10 Location
  • 2,003 reviews 5.6/10 Room
  • 1,494 reviews 7.4/10 Service
  • 144 reviews 3.5/10 WiFi
  • 897 reviews 6/10 Cleanliness
  • 388 reviews 6.3/10 Breakfast
  • 28 reviews 3/10 Bar
  • 9 reviews 0.8/10 Wellness Area

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