ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.0/5 1,186 reviews

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Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

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Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,186 reviews

Customer review rating 4.5/5

Lloyd R. Families - Confirmed reviews ALL

Thanks for a comfortable stay. Appreciated the extra room for the family and the kitchen facilities.

Dear Lloyd R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and appreciated the extra space and kitchen facilities for your family. We look forward to welcoming you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Tanya S. Friends - Confirmed reviews ALL

Stay was great. Staff were so nice. Very friendly & helpful. Love the location. Great value. Only small issue I had was the lack of hot water in the shower. Shower was only just lukewarm both times I used it.

Dear Tanya S., Thank you for your kind words regarding our staff and location. We are pleased to hear that you enjoyed your stay overall. We acknowledge your feedback about the water temperature and will take it under advisement for future improvements. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Ella C. Solo - Confirmed reviews ALL

Large room and nice bathroom that was clean. Friendly hotel staff. Located in the heart of the city so it’s very easy to walk to places. When I stayed I did not have any Noise issues at all, the nights were very quiet. Only things I would have liked would be another power outlet (by the bed) and a thicker duvet but that’s it.

Dear Ella C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, spacious accommodations, and the cleanliness of our facilities. It is also wonderful to know that our staff made a positive impression. We value your suggestions about additional power outlets and duvet thickness, as guest comfort is a priority for us. Your comments will be taken into consideration for future improvements. Thank you once again for your review, and we hope to welcome you back soon. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.0/5

Aidan S. Friends - Confirmed reviews ALL

I appreciated the friendly and helpful way the staff were with me - which was a big motivation for joining and I was thankful for the upgrade I was given, however the quality of the bathroom and bed left much to be desired. The floor was not well maintained and the shower head did not function properly and I was surprised that the shampoo was a three-in-one body wash as well. Also, as well as my room not being cleaned, the lack of pillows made it difficult to sleep in comparison to other Accor hotels I've been in. Regardless, the facilities in my room were helpful and I enjoyed the ease of location.

Dear Aidan S., Thank you for taking the time to share your experience at ibis Melbourne - Hotel & Apartments. We are pleased to hear that our staff provided you with friendly and helpful service, and that you appreciated the room upgrade. However, I regret to learn that the condition of the bathroom and bed did not meet your expectations. Your feedback regarding the maintenance of the floor and the functionality of the shower head is valuable, and we will ensure that it is addressed with our team. Additionally, I apologize for the inconvenience caused by the limited number of pillows and the cleaning oversight during your stay. We strive to provide comfort and satisfaction to all our guests, and your comments will help us improve our services. We are glad to know that you found our location convenient and the room facilities helpful. Thank you again for your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Amanda B. Families - Confirmed reviews ALL

Nice room. Desk with shelving and chair. One did have to crawl under the desk to access power board. Power points and reading lights on either side of Queen Bed Tea and coffee making available and small fridge with milk Mugs would have been nicer. Drawers and safe Cupboard with hangers, iron and ironing board Bathroom with shelf, hairdryer (hook would have been good), a hand towel and some thicker towels, and walk-in shower Three Guest Laundries only one was fully functional Cost was on Machines and also time once started. Several users left laundry in machines for over an hour after cycle completed. Delaying use by other guests AC was difficult to adjust the instructions, using QR Code, did not seem to reflect the wall panel. Some photos would have helped. Vending machines on floor nice with reasonable prices. No prices for items available at reception in QR Code Good stay easy walk to markets trams along Elizabeth and Swanston Street, plus a little further to train states at Central and State Library. Many food places in close proximity and lots of sights to visit. Enjoyed stay (more than one week)

Dear Amanda, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and enjoyed your room amenities. We acknowledge your concerns regarding the accessibility of power points and the suggestions for additional items such as mugs. Your comments will be considered as we continually strive to enhance our guest experience. We appreciate your feedback about the air conditioning instructions and will explore ways to improve clarity for our guests. We are glad to know you enjoyed the nearby dining options and attractions during your extended stay with us. Thank you once again for your valuable insights. We hope to welcome you back in the future. Sincerely, ibis Melbourne - Hotel & Apartments

Other web-users rate our hotel

  • 2,037 reviews 9.2/10 Location
  • 2,043 reviews 6.1/10 Room
  • 1,489 reviews 7.6/10 Service
  • 138 reviews 3.5/10 WiFi
  • 905 reviews 6.5/10 Cleanliness
  • 376 reviews 5.8/10 Breakfast
  • 28 reviews 1.9/10 Bar
  • 11 reviews 0.7/10 Wellness Area

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