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ibis Melbourne - Hotel & Apartments Hotel 3 stars

Customer review rating 4.3/5 10,129 reviews
ibis Melbourne - Hotel & Apartments
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Hotel extras

  • 250 accommodation rooms including 1 & 2 bedroom apartments

  • Centrally located in Melbourne's CBD and free tram zone

  • Hotel Restaurant & Bar with seasonal menus

  • 24 Hours Reception

  • 3 Refurbished meeting rooms catering for up to 300 delegates

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000
melbourne
australia

Tel: +61396660000

Fax: (+61)3/96660052

Contact email

Check-in from 14h00

Check out up to 11h00

  • THERRY ST :   ELIZABETH STR FROM SOUTH

  • THERRY STR :   ELIZABETH STR FROM EAST

  • THERRY STRE :   ELIZABETH STR FROM NORTH

  • THERRY STREET :   ELIZABETH STR FROM WEST

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By plane

    TULLAMARINE At 20.11km / 12.5 miles

  • By boat

    FLINDERS STREET At 1.5km / 0.93 miles

  • By boat

    PORT MELBOURNE At 4.83km / 3 miles

  • By car

    CITY LINK At 2.41km / 1.5 miles

  • By car

    EASTERN FREEWAY At 3.7km / 2.3 miles

  • By car

    NEPEAN HIGHWAY At 9.98km / 6.2 miles

  • By train

    FLINDERS STREET At 1.29km / 0.8 miles

  • By train

    SOUTHERN CROSS At 1.4km / 0.87 miles

  • By train

    SPENCER STREET At 1.4km / 0.87 miles

GPS :-37.806759, 144.961594

Our accommodations

Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 1 Double and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 57m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Thomas: Explore Melbourne Laneways

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Thomas: Get lost in Melbourne's famous Queen Victoria Markets

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Thomas: Who's Who in the Zoo, Its YOU!

  • Max. number of persons: 5
  • Area: From 57m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Bistro

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE

Photo non contractuelle / Strictly non binding

Looking for a casual meeting place for lunch, dinner or cocktails? The ibis Kitchen Lounge serves coffee and a wide selection of bottled and tap beers, wines, mixed drinks and bar snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 371 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
ibis Melbourne - Hotel & Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,129 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,029 reviews

Super friendly and helpful staff! Great facilities in a convenient location.

Customer review rating 4.3/5

Rebecca Friends - 13/02/2020 Confirmed reviews ALL

I was very appreciative of the friendly staff and their service and willingness to help! Our every need was met with professionalism! Awesome hotel for an awesome price! Thank you!

Dear Rebecca B., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location

Customer review rating 4.3/5

Glenda Couples - 13/02/2020 Confirmed reviews ALL

Great location, excellent accomodation and customer service

Dear Glenda A M., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location

Customer review rating 4.3/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Great location. Clean rooms. Friendly staff.

Dear Deb T., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Good stay

Customer review rating 4.3/5

Kellie C. Families - 13/02/2020 Confirmed reviews ALL

Staff where excellent, nice room, close to the city, the only negative feedback was the lounge suite was very dirty

Dear Kellie C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are pleased that your stay was an enjoyable one. My apologies for the issue with the cleanliness in the lounge room. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Clean, comfortable and located in a perfect position to take advantage of public transport, shopping, etc.

Customer review rating 4.3/5

Marie S. Couples - 11/02/2020 Confirmed reviews ALL

We found the apartment exactly what we needed. It was clean, comfortable and just what we needed. The staff were very friendly and the cleaning staff very friendly and helpful.

Dear Maurice S., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Usefull solution for 3 days accomodation in Melbourne

Customer review rating 4.3/5

Enrico C. Solo - 11/02/2020 Confirmed reviews ALL

Usefull solution for 3 days accomodation in Melbourne

Dear Enrico C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments and we hope to welcome you again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Good stay, although lack of carpark elevator was dissapointing.

Customer review rating 4.3/5

Kevin Families - 11/02/2020 Confirmed reviews ALL

We enjoyed our time in Melbourne, the Ibis suite was comfortable and the restaurant was always good. However, with no dedicated street parking and no elevator to basement carpark - checking in is difficult if you have a car and suitcases. Apart from that, the room was clean and the managers always helpful.

Dear Kevin V., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are please that your stay in Melbourne was enjoyable. My apologies for the inconvenience due to our car parking structure. Thank you again for sharing your experience, and we hope to welcome you and your family again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location

Customer review rating 4.3/5

Alyce Couples - 11/02/2020 Confirmed reviews ALL

Loved the location, Rylee who checked us in was amazing. However, two downsides, we hung up our towels etc to save from washing etc as indicated but they were replaced. The other, on check out morning, we had a knock on the door just before 10am from housekeeping. When we opened the door, she just said 'housekeeping' to which we replied that we had been told check out was 11am not 10am. She replied and said that she thinks it is 10am. We quickly then grabbed our things as fast a we could to get out of the room and headed down to reception. Upon checking out, we told the receptionist what happened and she looked confused and then offered a weak and still confused, sorry. We were happy with most of the stay, and for the budget etc, not terribly surprised or upset. I just felt it was important to share this feedback with you, especially about the check out situation.

Dear Alyce G., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are glad that you enjoyed most parts of your stay. My apologies for your experience on last day. I will ensure your concern is addressed and proper training is provided to the team. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great location, great price

Customer review rating 4.3/5

Liz W. Friends - 11/02/2020 Confirmed reviews ALL

We love the location, and is great value

Dear Liz W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Great Stay

Customer review rating 4.3/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Stayed many times as great staff and location for what we want

Dear Brian C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Good location, close to shops& restaurants

Customer review rating 4.3/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Generally satisfied, thought it could have had some literature in the room on sights to see , map of city restaurant opening hrs ( maybe I just missed this thought it was unusual not to be open on a Saturday) no internet ( apparently down ) not easy to get out of the car park tight fit! Also poor signage on how to get out of the carport.

Dear Kaylene H., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. We are pleased that your stay in general was enjoyable. My apologies for the issues with wifi and car park access. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 4.3/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Friendly & v helpfulvstaff, room was quiet & spacious, happy 2 stay again

Dear Lynn L., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Young Yoo Senior Assistant Manager ibis Melbourne Hotel and Apartments e h1…

Birthday stay

Customer review rating 4.3/5

Anthony Friends - 10/02/2020 Confirmed reviews ALL

Stayed at the ibis for my birthday. Was delighted to find the hotel had left me a welcome card, wishing me a happy birthday and had also upgraded room. The staff were friendly and check in process was easy and efficient. Love the apartment style rooms. Very clean. Room has ironing facilities.

Dear Anthony F., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you for letting me know about the service provided by the team during your stay, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, The ibis Melbourne Hotel and Apartments team e h1…

Great location

Customer review rating 4.3/5

Anthony J. Couples - 09/02/2020 Confirmed reviews ALL

Disappointed there is a sign in the room that says Ibis are doing their bit for the environment so leave your towels hanging and they will not be changed. Over the entire stay my wife and I both left our towels hanging up yet they were changed each day

Dear Anthony J., I am sorry you had a negative experience regarding housekeeping at ibis Melbourne Hotel & Apartments. We have made a note of this and informed the housekeeping manager that all staff must be aware that towels hanging up are not to be changed. However I am glad the rest of your time here was positive! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Melbourne Hotel and Apartments team e h1…

Great location friendly staff.

Customer review rating 4.3/5

Toni W. Couples - 09/02/2020 Confirmed reviews ALL

Atentive

Dear Toni W., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you for letting me know about the service provided by the team during your stay, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, The ibis Melbourne Hotel and Apartments e h1…

Perfect Location & Great hotel

Customer review rating 4.3/5

Andrew C. Solo - 09/02/2020 Confirmed reviews ALL

Comfortable & clean great customer service

Dear Andrew C., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. Thank you for letting me know about the service provided by the team during your stay, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Combing business and pleasure

Customer review rating 4.3/5

Kylie Business - 09/02/2020 Confirmed reviews ALL

The room was amazing. Well situated with all the facilities I needed to make my overnight stay for business more productive.

Dear {guest_first_name} S., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Melbourne Hotel and Apartments team e h1…

Well located, clean and big room

Customer review rating 4.3/5

Nyoman G. Couples - 09/02/2020 Confirmed reviews ALL

I really enjoyed my stay, the rate is affordable with the spacious room. The amenities are complete. As a vegetarian, I really appreciate for the menu that was enough awesome

Dear Nyoman G., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am pleased to hear that you enjoyed your experience in the restaurant, i is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, The ibis Melbourne Hotel and Apartments e h1…

First room could not get into, latch to open door broken. 2nd room was not serviced the next day

Customer review rating 4.3/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

Disappointing

Dear Letitia D., Thank you for taking the time to tell us about your experience at the ibis Melbourne Hotel & Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have noted the issue you have mentioned and will make sure it doesn't happen again We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Akenese Lopesi Operations Manager ibis Melbourne Hotel and Apartments e h1…

Affordable and convenient location

Customer review rating 4.3/5

E. Couples - 08/02/2020 Confirmed reviews ALL

Cheerful reception and helpful housekeepers. The kettle was leaking and a new kettle was brought to me within 5mins! And while waiting, I placed the leaking kettle on the vanity top where the wash basin is. Not aware that the kettle was still leaking and had seeped through the silicon seals around the basin. Water was dripping unto the floor. The staff was quick to get a large towel ( from some mysterious place along the corridor ) to soak the water up. Good job!

Dear Heong Chew E., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ibis Melbourne Hotel and Apartments team e h1…
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