ibis Melbourne - Hotel & Apartments Hotel 3 stars 
Customer review rating (ALL Rating) 4.3/5 
10,412 reviews
ALLSAFE approved hotel
Hotel extras
1 & 2 bedroom apartments, perfect for families and long stays
Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St
ALLSAFE and Bureau Veritas Certified Hotel
Free WiFi and large desks. Perfect to work from the comfort of your room.
Hotel location
ibis Melbourne - Hotel & Apartments
15-21 Therry Street
3000 melbourne
australia
Check-in from 14h00
Check out up to 11h00
Hotel services
Check-in from - Check out up to
In summary
- Car park
- Restaurant
- Wheelchair accessible hotel
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
IBIS KITCHEN RESTAURANT
ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.
IBIS KITCHEN LOUNGE Non contractual photo
Currently unavailable
Looking for a casual meeting place for lunch, dinner or cocktails? The ibis Kitchen Lounge serves coffee and a wide selection of bottled and tap beers, wines, mixed drinks and bar snacks.
One breakfast
Our accommodation(s)
Stylish and comfortable, guest rooms and apartments at ibis Melbourne Hotel and Apartments provide the perfect place to retire to. Each room is tastefully appointed, modern, and includes an ibis Sweet Bed, an LCD TV, an iPod docking station, and basics su ch as tea and coffee making facilities, iron, hair dryer, safe and fridge. This Melbourne hotel also features spacious one and two bedroom apartments, complete with kitchenettes and separate lounge areas for guests who need more space.
Standard Room 1 Queen Bed
- Max. number of persons: 2
- Area: From 22 m² / 237 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
Standard Room 1 Double and 1 Single Bed
- Max. number of persons: 3
- Area: From 22 m² / 237 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
1 Bedroom Apartment 1 King Bed
Accessible room
- Max. number of persons: 3
- Area: From 36 m² / 388 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
2 Bedroom Apartment 1 Queen and 2 Single Beds
- Max. number of persons: 5
- Area: From 57 m² / 614 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
MyRoom by Thomas: Explore Melbourne Laneways
- Max. number of persons: 3
- Area: From 36 m² / 388 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
MyRoom by Thomas: Get lost in Melbourne's famous Queen Victoria Markets
- Max. number of persons: 3
- Area: From 36 m² / 388 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
MyRoom by Thomas: Who's Who in the Zoo, Its YOU!
- Max. number of persons: 5
- Area: From 57 m² / 614 sq ft
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Business Desk
- Bathroom products(...)
Your meetings and events
Our meeting rooms
Number of meeting rooms: 3
Maximum size: 371 m²
Maximum capacity: 350 people
Maximum banquet capacity: 220 people
Our guest reviews for
ibis Melbourne - Hotel & Apartments
100% genuine reviews from our guests
Find out more Customer review rating 4.5/5
J F. Families - 11/01/2022 Confirmed reviews ALL
Very happy with the 2 bedroom apartment, plenty of space for 2 adults and 2 kids.
Dear Perry F., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Kind regards, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 5.0/5
Kathleen Solo - 09/01/2022 Confirmed reviews ALL
The 1 bedroom apartment felt like home away from home. It was very clean, comfortable and quiet. I also felt safe, despite the pandemic, due to the steps put in place.
Dear Kathleen L., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 4.5/5
Fiona D. Families - 09/01/2022 Confirmed reviews ALL
We were greeted welcomingly and things were explained to us re problems due to staff shortages re Covid.
Dear Fiona D., We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 4.0/5
Lulu Couples - 09/01/2022 Confirmed reviews ALL
Nice staff, clean and comfortable room, but lack of a chair, because two people stay, only one chair I feel a pity.
Dear Yu Ru L., Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager ibis Melbourne Hotel and Apartments e h1…
Customer review rating 1.0/5
Emma W. Business - 09/01/2022 Confirmed reviews ALL
"No cleaning staff the week I stayed according to reception so rubbish was to be left in the corrider for collection at some" stage (disgusting!) Every single morning I had to explain (almost argue) that I do not need to pay for breakfast, it can be charged to ACF (this was a work trip) Reception area, elevator and all commmon areas looked like they were well overdue for a vacumme. Staff had no ediquette relating to waiting for a elevator. Just barged infront of what was a formal / respectful line. Then when I go to check out, there is a handwrittin note attached to my suitcse to say my credit card had been incorrectly charged for the entire stay (should have been charged to ACF) they added that it had been 'immediately refunded'. My credit card was overdrawn and the $267.44 withdrawn from my credit card has still not been refunded.
Dear Emma, We very much appreciate your comments regarding your stay at the ibis Melbourne Hotel & Apartments however do apologise that we fell significantly short and will be following up all areas accordingly. I would love the opportunity to discuss further over the phone with you if possible, if you had a best contact number and time to call? I do deeply apologise if the servicing of the room was not explained correctly on check in as we endeavor to minimise the risk to guests and staff by not accessing rooms during a guest stay do to the increased infections and isolation requirements from the government and for both our guests and teams safety, happy to explain this further on the phone as well, and currently with these protocols we have 25% of our team in isolation. I do also apologise for the breakfast and will follow up with the team in breakfast, however we do require to "post" a charge when you come for breakfast to the room to charge back the company, as we only charge the company if you have breakfast. And I do also apologise for the charging of your personal credit card, this was actually myself on reception who checked you out and I reversed straight away, which normally would cancel the charge taken immediately, I will follow up with our accounts team and the bank as to why this did not happen on this occasion, however I am disappointed that the handover to you when you came back to collect your bags was via a note and not communicated to you via the team, which I will also follow up on. Due to this inconvenience over your stay and error on my part, I have further refunded you the $115.00 you paid for your first nights accommodation today as a gesture, which you should receive back into the card in the coming days. Again I do deeply apologise, and would love to also apologise via the phone if possible and discuss further Thank you again for sharing your experience, and I do hope we can welcome you back and endeavor to win back your faith. If you are requiring accommodation again in Melbourne CBD, please contact me directly as I would like to personally look after you. Kind regards, Craig Kelmar Regional General Manager Iris Hotels Victoria h1… 04…
Our most recent 20 reviews
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