ibis Melbourne - Hotel & Apartments 3 stars

Customer review rating (ALL Rating) 4.0/5 1,215 reviews

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ibis Melbourne - Hotel & Apartments - Image 1
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ibis Melbourne - Hotel & Apartments - Image 4
15-21 Therry Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the heart of Melbourne city with easy access to trams, trains & busses

  • 1 & 2 bedroom apartments, perfect for families and long stays

  • Only a few minutes walk to Queen Victoria Market, Shopping District and the famous Lygon St

  • Close to the very best of Melbourne shopping, dining & entertainment

  • Free WiFi and large desks. Perfect to work from the comfort of your room.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Equipped with ibis Sweet Beds, this generously sized 22m2 room offers everything you need for a pleasurable stay, including 1 Double bed and 1 Single bed, LCD TV, complimentary WiFi, and tea and coffee making facilities, accommodating up to 2 adults.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Apartment

2 Bedroom Apartment 1 Queen and 2 Single Beds

Photo out of - 2 Bedroom Apartment 1 Queen and 2 Single Beds

Equipped with ibis Sweet Beds, this apartment is perfect for families with 57m2 of space, a bedroom with a Queen size bed, one with 2 Single beds, a living area with sofa bed, kitchenette, LCD TV and free WiFi - perfect for up to 2 adults and 3 children.

Max. number of persons
5
Area
From 57 m² / 613 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

ibis Melbourne - Hotel & Apartments

15-21 Therry Street
3000 MELBOURNE
Australia

GPS:-37.806759, 144.961594

Telephone
Fax +61 3 9666 0052

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 250 rooms
  • 4 rooms for people with reduced mobility
  • One connecting room
  • 250 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 1.8 m / 5.8 ft

  • Parking pricing: 40 AUD 40 AUD Per day

Services & equipment

  • Stairs
  • Electric car recharging units 11 kVA

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

IBIS KITCHEN RESTAURANT

Photo out of - IBIS KITCHEN RESTAURANT

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Cooking style
Bistro
Capacity
120
Accessibility
Accessible service
15-21 Therry Street, 3000 Melbourne, Australia
Telephone +61 3 9666 0000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

ibis Kitchen offers continental to a full buffet breakfast, and a menu designed to share with your friends or family. Our Executive Chef creates simple dishes using fresh locally sourced seasonal produce. Children's menu available.

Breakfast is served daily in the restaurant from 7am - 10am

Perfect for small or large Melbourne weddings, ibis Melbourne features a range of event spaces, including two smaller rooms, and one large naturally lit room with pre-function area, accommodating up to 300 guests theatre style and 220 banquet style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,215 reviews

Customer review rating 0.5/5

Arjun D. Solo - Confirmed reviews ALL

Hello Arjun, Thank you for highlighting this issue with us and considering us for an extended stay. Please feel free to email us directly at h1… and we will bring it to our team's attention for further action. Kind regards, Ibis Hotel & Apartments.

Customer review rating 5.0/5

Joanna C. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Wattanapak K. Families - Confirmed reviews ALL

Dear Wattanapak, Thank you for taking your time to provide us a review and for your loyalty with Accor. We understand your recent stay wasn't satisfactory, but we will definitely consider your review for further work in our processes and upgrades. We wish to welcome you in much better terms and hope you continue to enjoy the Accor membership. Kind regards, Ibis Hotel & Apartments

Customer review rating 3.5/5

Zoe C. Business - Confirmed reviews ALL

Dear Zoe, Thank you for providing us a review. We appreciate the location was a positive for you. Please feel free to provide us any specific areas for improvement and wish you enjoy travelling with Accor. Kind regards, Ibis hotel & apartments

Customer review rating 3.5/5

David B. Solo - Confirmed reviews ALL

Dear David, Thank you for your feedback. We appreciate your comments regarding the water pressure and the absence of bin liners. Your insights are valuable as we continuously strive to enhance our guest experience. We hope to welcome you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Dear Wattanapak, Thank you for taking your time to provide us a review and for your loyalty with Accor. We understand your recent stay wasn't satisfactory, but we will definitely consider your review for further work in our processes and upgrades. We wish to welcome you in much better terms and hope you continue to enjoy the Accor membership. Kind regards, Ibis Hotel & Apartments

Customer review rating 3.5/5

Zoe C. Business - Confirmed reviews ALL

Met budget hotel expectations

Dear Zoe, Thank you for providing us a review. We appreciate the location was a positive for you. Please feel free to provide us any specific areas for improvement and wish you enjoy travelling with Accor. Kind regards, Ibis hotel & apartments

Customer review rating 3.5/5

David B. Solo - Confirmed reviews ALL

Quite low water pressure in the shower. Had to provide my own bin liners. Otherwise as expected.

Dear David, Thank you for your feedback. We appreciate your comments regarding the water pressure and the absence of bin liners. Your insights are valuable as we continuously strive to enhance our guest experience. We hope to welcome you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Robert G. Business - Confirmed reviews ALL

Great stay, great location.

Dear Robert, Thank you for your kind feedback. We are delighted to hear that you found your stay comfortable and enjoyed our location. We look forward to welcoming you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.5/5

Clare F. Families - Confirmed reviews ALL

Hi Team, I am unlikely to book Hotel Ibis Therry or recommend to my clients in the future. The initial experience of getting into the car park is very challenging - I know this is somewhat out of your control, however on departing, seeing the multiple paint scratch marks on the wall showed that it was a real concern that the garage is not well designed. I scratched my rims on entry. The general decor of the hotel is very dated and due for refurb. The breakfast was lacking in options, and while the eggs were delicious, the bacon was inedible - all guests at my table found it cold and tough. The kitchen tap in the room was in need of maintenance and dripped all night - which was a challenge for the person who was utilising the sofa bed option. The shower taps came off in one guests hand and luckily another guest was able to assist in screwing them back on. Overall a very poor experience. The positives - great location for our needs on this trip, staff were all very friendly. Sadly beyond this the hotel itself and facilities were lacking. I don't like to give negative reviews, but this is the most honest review I can provide based on our experience on Saturday 29 August. Many Thanks, Clare

Dear Clare F., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your insights as they help us to enhance our guest experience. We regret to hear that your experience was not in line with your expectations. Your comments concerning the car park design and the maintenance issues in your room have been duly noted. While we strive to maintain our facilities, we understand that certain aspects may require further attention. We appreciate your feedback about the breakfast offerings as well, and we continuously seek ways to improve our menu to better meet our guests' preferences. We are pleased to learn that you found our location convenient and that our staff provided friendly service. Your satisfaction is important to us, and we hope you may reconsider staying with us in the future to experience potential improvements. Thank you once again for your constructive feedback. Best regards, Ibis Melbourne - Hotel & Apartments

Customer review rating 1.0/5

Karen I. Friends - Confirmed reviews ALL

Old, dark and dirty looking entrance. Rooms outdated and dirty. Asked for assistance and had to ring twice before had any help and was told the bathroom would be cleaned the next morning as house service wasn’t available. This did not happen, wouldnt stay here again.

Dear Karen, Thank you for sharing your concerns regarding your recent stay. We regret to learn that the condition of the entrance and your room did not meet your expectations. We appreciate your feedback regarding our service and will take it into consideration for future improvements. Best wishes, Ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Brandon T. Friends - Confirmed reviews ALL

Cleanliness can be improved. Ask to change sheets and linen daily but only on the 4th day then they were changed despite daily reminders Rubbish bins were not cleared daily Front desk staff was very courteous

Dear Brandon T., Thank you for your positive feedback regarding the comfort of your stay and our front staff. Your observations will be taken into account as we strive to enhance our services. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Grace S. Friends - Confirmed reviews ALL

Comfortable rooms with reasonable space in 2 bed apartment. Slightly disappointed that it did not have full cooking facilities and the fridge was missing door shelving. Minor items not provided which would have helped as well. Won’t stop a repeat visit but some small improvements would enhance the experience.

Customer review rating 3.5/5

Sophia P. Families - Confirmed reviews ALL

Internet and shower system is not good

Dear Sophia, Thank you for sharing your feedback. we're glad to hear your positive feedback regarding our staff and service. we're sorry to hear that our Wi-Fi & shower Did not meet your expectations. Hopping to welcome you back in the future! Best regards Ibis Melbourne hotels & apartments

Customer review rating 3.5/5

Walton R. Families - Confirmed reviews ALL

The girls (cleaners) were pleasant and helpful

Dear Walton R., Thank you for your feedback. We are pleased to hear that you found our cleaning staff to be pleasant and helpful. However, we regret that your overall experience did not meet your expectations. Your comments are appreciated as they help us improve. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Margaret C. Solo - Confirmed reviews ALL

As an older single visitor, I appreciate the convenience of a friendly and clean hotel so close to public transport. The reception staff have always been friendly and helpful - and thank you for the suggestion of where to eat.

Dear Margaret, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our hotel comfortable and conveniently located, as well as our staff friendly and helpful. Your appreciation for our recommendations is greatly valued. Best Wishes, Ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Jett N. Solo - Confirmed reviews ALL

Given the price, you can't really complain a lot but the hotel is very old and dated and long overdue for a renovation and the wifi has to be the worst I have ever had in an Accor hotel, watching a 20 minute video/show can take upwards of 40+ minutes with all of the loading and buffering. It's decent value, and if you will not be spending a lot of time in the hotel it's fine. On a positive note the room was very quiet, I actually managed to get a sleep in which I find hard to do in hotels.

Dear Jett N., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and enjoyed the tranquility of your room, enabling you to rest comfortably. We acknowledge your concerns regarding the state of our facilities and the Wi-Fi connectivity. We continuously strive to maintain a balance between value for our guests. Your comments will be taken into consideration as we evaluate the guest experience. Additionally, we apologize for any inconvenience caused by the internet service; we recognize its importance for our guests' satisfaction. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Nishanthini L. Couples - Confirmed reviews ALL

All great. Even got a free upgrade on my room..

Dear Nishanthini, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and appreciated the complimentary room upgrade. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.5/5

Victor C. Business - Confirmed reviews ALL

Staff were extremely welcoming and the room was extremely clean and spacious.

Dear Victor, Thank you for your positive feedback regarding our location and the welcoming nature of our team. We are delighted to hear that you found your room to be clean and spacious. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 2.0/5

Albert B. Couples - Confirmed reviews ALL

housekeeping staff opened the door to the main entrance and bedroom without knocking

Dear Albert, Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the housekeeping staff entering your room without prior notice. Your comments will be addressed with the team to ensure adherence to our policies. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 4.0/5

Arief R. A. Solo - Confirmed reviews ALL

I was delighted to receive an updated accommodation for the entire stay. It was incredibly spacious and boasted a fully equipped kitchenette. Considering the price, I wouldn’t expect anything better in terms of location room and breakfast.

Dear Arief, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the spacious apartment and the amenities provided. Your satisfaction is important to us, and we appreciate your kind words about our location and breakfast offerings. Kind regards, Ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Fiona N. Business - Confirmed reviews ALL

Great location. Stayed 5 nights. Disappointed that there was no amenity for Platinum members, not even a bottle of water. Room was clean, common areas were full of empty food containers. Linen trolleys left next to lifts. Has to ask reception to get maintenance to fix the shower head. This was sorted straight away. Breakfast room has been refurbished since my last stay. Food was okay. Acceptable for an Ibis. Location is definitely the winner for this property.

Dear Fiona, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and found your room to be clean. However, we regret that your experience did not fully meet your expectations, particularly regarding the amenities for Platinum members. Your comments about the common areas and maintenance issues have been noted, as we strive to maintain a welcoming environment. We appreciate your understanding in these matters and are glad to know that the maintenance request was promptly addressed. Thank you once again for your insights. We look forward to welcoming you back. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.5/5

Noor M. Families - Confirmed reviews ALL

Basic hotel with great location in CBD with many eateries including halal restaurants and cafes nearby. QV Market is walking distance and only one tram stop from the QV market tram station to Melbourne Central station, QV Mall, Emporium and David Jones for shopping. I only give 7/10 because the bed sheets in our room were dusty. Otherwise I would rate higher due to location and comfortable stay.

Dear Noor M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the convenience of nearby eateries and shopping options. However, we sincerely apologize for the cleanliness issue you encountered with the bed sheets. This is not the standard we strive to uphold, and your comments will be addressed with our housekeeping team to ensure a thorough review of our cleaning procedures. We appreciate your understanding and hope to welcome you back for an improved experience in the future. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.0/5

Haidee V. Families - Confirmed reviews ALL

Great location but the experience could be better. The bed was so uncomfortable. The guests were confirmed for 3 people but there were only 2 towels. The heater was noisy. It's the little things that makes the experience memorable, and it didn't meet my expectations.

Dear Haidee V., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. However, we take your comments about the comfort of the bed, the towel supply, and the noise from the heater seriously, as we strive to provide a better experience for our guests. Best regards, ibis Melbourne - Hotel & Apartments

Customer review rating 3.0/5

Kylie M. Families - Confirmed reviews ALL

Blinds broken & falling down. Fridge noise.

Dear Kylie M., Thank you for your feedback regarding the issues with the blinds and the noise from the fridge. We appreciate your comments, as they assist us in identifying areas for improvement. hoping to welcome you back on a more positive note Goodbye and best regards, ibis Melbourne - Hotel & Apartments

Other web-users rate our hotel

  • 1,976 reviews 9.2/10 Location
  • 2,042 reviews 5.8/10 Room
  • 1,503 reviews 7.6/10 Service
  • 141 reviews 3.6/10 WiFi
  • 908 reviews 6.2/10 Cleanliness
  • 403 reviews 6.2/10 Breakfast
  • 28 reviews 3.1/10 Bar
  • 10 reviews 0.8/10 Wellness Area

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