Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 4.2/5 143 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

Our accommodation(s)

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Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  143 reviews

TripAdvisor Rating  3.0/5  560 reviews

Cancellation

TripAdvisor rating 1.0/5

Sarah C TripAdvisor review

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Good for convienence to RCH

Customer review rating 3.0/5

Rhee Families - Confirmed reviews ALL

Got a free upgrade. Cold water tap for bath didn’t work, and the spa didn’t work. Bathroom is old. Room itself was good.

Always stay here. Great place to stay.

Customer review rating 4.5/5

Sally T. Couples - Confirmed reviews ALL

Easy to book in. Welcomeing on arrival. Easy check in. We felt like a drink in the bar which would be followed by tea. Bar didn't open till 6pm. So we went for a walk & found a fantastic pub, ended up having a few drinks & then stayed for tea. Very disappointed.

Mercure North Melbourne experience

TripAdvisor rating 2.0/5

mark r TripAdvisor review

This hotel is listed as 4 star , if this hotel is 4 star , then I am Albert Einstein. The room was dirty as in dusty , the curtains were stained and the walls were marked , the place is in serious need of a makeover , it looks bit like a correctional facility from the outside , the paint is peeling and chipped it is just not in a very good condition. I did not try the restaurant because of this so I cannot comment on that , there also appears to be a staff shortage .the staff that I met however were fine .

Fantastic location and have been staying there for over 10 years

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

As a long time guest i have always had fantastic experiences at the Mercure North Melbourne for over the past 10 years. The staff have consistently been welcoming & accommodating, which is why i continue to choose your motel for our frequent visits to the nearby hospitals for our children. However unfortunately during my most recent visit, i encountered an issue with the receptionist. She was extremely abrupt and made me feel uncomfortable when i approached her for assistance and enquires. This was then a departure from the usual warm and helpful demeanor I've always experienced in the past. I value the comfort and hospitality of your motel and i felt compelled to make mention in this survey. The receptionist may have been just having a bad day.

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Other web-users rate our hotel

  • 312 reviews 9.2/10 Location
  • 504 reviews 4.7/10 Room
  • 391 reviews 8.5/10 Service
  • 14 reviews 6.4/10 WiFi
  • 291 reviews 4.6/10 Comfort
  • 185 reviews 5/10 Cleanliness
  • 136 reviews 1.9/10 Amenities
  • 110 reviews 7.2/10 Breakfast

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