Mercure North Melbourne

Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 4.4/5 342 reviews

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Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

ALLSAFE approved hotel

Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

  • METROPOLITAN:  NORTH HARKER STREET

  • By plane

    MELBOURNE At 19.9km / 12.37 miles

  • By plane

    TULLAMARINE At 19.9km / 12.37 miles - Shuttle paying

GPS:-37.796678, 144.950534

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  342 reviews

TripAdvisor Rating  3.0/5  544 reviews

Exceptional service

TripAdvisor rating 5.0/5

melissalE5248EF Families - TripAdvisor review

What a breath of fresh air… every single staff member we came across went above and beyond… even got a free upgrade.. late checkout… you just don’t get service like we experienced anymore… plus they were all wonderfully friendly with the kids!

Hit and miss

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I have stayed at the Mercure North Melbourne quite a few times. Lately it is hit and miss. I always mention room preference when online booking (quiet side of hotel). Normally well taken care off. Last visit I picked it up, was booked on roadside. Requested a change. Was rectified. However aircon/heater in room didn't work. Called reception, checked, claimed it was working, but it wasn't. There was already a tiny electric heater in the room, so most likely the problem was already known, but not fixed. This was disappointing. Dinner in hotel was okay, but the rooms and front desk experience have become a bit hit and miss lately.

Dear Ronald, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony Caw General Manager Mercure North Melbourne Phone: +6… Email: an…

Good Stay

Customer review rating 5.0/5

Vanessa G. Families - Confirmed reviews ALL

Reliable, friendly staff, well located.

Dear Vanessa G., We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Caw General Manager Mercure North Melbourne Phone: +6… Email: an…

Group Stay

TripAdvisor rating 4.0/5

yakermary Business - TripAdvisor review

The rooms were.a bit on the small side for 2 people , but were clean There were no usable outlets by the bed . They did not have our rooms ready and it took a few hours for them to get them. I realize it was a big group, but they knew we were coming. Staff was friendly and helpful, breakfast was very good. Location was perfect and easy access to China Town and a large mall. We walked to see musicals and plays.

Dear yakeymary, Such a pleasure to receive your feedback. We are delighted to hear that the location was perfect and easy access to China Town and a large mall. Also yes during your time we had a group stay with us. since then we have increased our team to accommodate this. We hope to see you back again soon. Kind Regards, Anthony Caw General Manager

Very convenient position for us. We travel from northern Victoria and can easily get to the hotel off the Calder Hwy. It is also very convenient to get into the CBD either by tram or walking.

Customer review rating 3.5/5

Glenn H. Couples - Confirmed reviews ALL

This time book in was slow as there was only one person working and he clearly had a problem with a customer who i think may have arrived a day early. Despite being advised on our last visit that I could request a room and the hotel would try and allocate it, this did not happen. The room we had was near the intersection and traffic noise was very noticeable. A deliver van also stopped just below our window for delivers before 6am. These reactions are abnormal as we have stayed many times before. Breakfast was well presented and staff friendly.

Dear Glenn H., We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Caw General Manager Mercure North Melbourne Phone: +6… Email: an…

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Other web-users rate our hotel

  • 314 reviews 9.2/10 Location
  • 509 reviews 5.6/10 Room
  • 504 reviews 9/10 Service
  • 18 reviews 6.3/10 WiFi
  • 279 reviews 4.5/10 Comfort
  • 190 reviews 6.9/10 Cleanliness
  • 114 reviews 8.2/10 Breakfast
  • 108 reviews 2.2/10 Amenities

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