Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 3.5/5 650 reviews

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Cnr Flemington Road, and Harker Street, 3051 MELBOURNE, Australia

Description

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including complimentary Wi-Fi access in all rooms, Foxtel, minibar, and air-conditioning.

Our accommodation(s)

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Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Telephone
Fax +61 3 9329 9950

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  650 reviews

Customer review rating 1.5/5

Becky C. Families - Confirmed reviews ALL

We are given first given a room that smelled horrible and of mould. Then soon realising that the carpet was wet when we walked in. We were then changed to another room but it was not worth the money we paid. The toilet water ran slowly all night, I tried pressing the button to turn it off but it didn’t work. The shower dripped on and off all night. The bed squeaked everything you moved a tiny bit. The pillows were very old and lumpy. Not a great stay to be honest.

Dear Becky, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 1.5/5

Mcgill H. Business - Confirmed reviews ALL

Curtains werent big enough to cover window space. Windows single pane, so car noise came through. Shower water went everywhere, with bathroom door suffering from all the water.

Dear H., Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 0.5/5

Maskiell M. Business - Confirmed reviews ALL

Honestly the only good thing about this hotel was how polite the staff were. The moment you pull up alarm bells start ringing. This settles when you meet the staff but doesn’t last long. After you get your room key, you are greeted by a heritage Otis hydraulic elevator that should have been condemned 20+ years ago. It’s evident that the lift is beyond its life expectancy and the doors open in advance prior to correct levelling and well outside the allowable limits. This is dangerous and needs addressing immediately before someone gets hurt and this is the start of the issues that highlights a building that is clearly neglected. The room is also neglected and is not suited for stays over 1 day. The bathroom isn’t properly cleaned and has signs of mould and has hints of unskilled maintenance being done to hide issues. The shower is not suited for anyone that’s 6ft. The desk area for those who need to do business is flimsy and wobbles at the slightest push and has no lighting in the vicinity so working at night or early morning isn’t possible and the tv doesn’t work. The bed is extremely uncomfortable and the linen had multiple stains on them which is extremely disgusting. I had such a rough sleep that significantly impacted my behaviour at work. I would have preferred to sleep in my work vehicle in summer if I was given the option. The soundproofing is also poor and you are able to hear everything outside. When people at work asked where I was staying, they all laughed and felt sorry for me as even years ago it was poorly maintained and operated. This just shows Mecure isn’t concerned at the slightest to fix the place up properly and does not care about the guest or its image.

Dear M., Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 0.5/5

Lisa C. Couples - Confirmed reviews ALL

Arrived at 3 am as son was in RMH this hotel needs a total clean and revamp. Our room was dirty. There was no toilet paper when we arrived and bugs in the bathroom. Some type of steel box on bench near cups. Not sure what it was for. Carpet unclean. The lift was unsafe and when door opened it was not safe to get out. This is a 1 star hotel at the most. I will never stay here again.

Dear Lisa, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 2.5/5

Jonathan B. Business - Confirmed reviews ALL

Ok, it was F1 weekend in Melbourne, so hotels were thin on the ground, but as a loyal member of Accor, over $500/night for a REALLY basic motel is taking the Micky big time. More like a hospital than a motel, never again!!

Dear Jonathan, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Other web-users rate our hotel

  • 331 reviews 8.6/10 Location
  • 664 reviews 4/10 Room
  • 482 reviews 8/10 Service
  • 16 reviews 2/10 WiFi
  • 330 reviews 4.5/10 Comfort
  • 280 reviews 3.6/10 Cleanliness
  • 213 reviews 1.1/10 Amenities
  • 183 reviews 1.7/10 Vibe

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