Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 3.5/5 639 reviews

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Description

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including complimentary Wi-Fi access in all rooms, Foxtel, minibar, and air-conditioning.

Our accommodation(s)

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Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  639 reviews

Customer review rating 0.5/5

Dave S. Couples - Confirmed reviews ALL

could not book on the website, staff would not answer the phone, noisy room, need a better manager.

Dear Dave, Thanks for sharing your feedback. Mercure North Melbourne Team

Customer review rating 0.5/5

Prashant P. Families - Confirmed reviews ALL

I stayed for one night with my family.. We had a voucher for a welcome drink for whole family as a gesture from Accor for being a valuable customer. The staff at reception gave me the vouchers and told me to use during our stay but at the same time she told me that restaurant and room service is not operational due to public holiday and Easter long weekend.. So how I was supposed to use that voucher as everything was shut in your hotel?? Staff should have realized that it’s common sense and should have not wasted my voucher.. I understand voucher is not a big deal but these small details and senseless service from your hotel staff won’t help me coming back to Accor again… I would rather stay in some other hotel where your guests are acknowledged better and staff had a basic common courtesy and understanding… All I’m trying to say is that if the restaurant was closed there was no point wasting my voucher as I could have used that for my next stay.. Staff member who was at reception was Garima.. May be she needs some basic common sense training and basic knowledge to understand how to redeem a voucher or a gift if everything is closed… You are looking a costumer soon Accor.. Prashant

Customer review rating 1.0/5

Christine C. Couples - Confirmed reviews ALL

We requested a room change but the next room was only mildly better. The third room was acceptable. We stayed 4 nights.

Dear Christine, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 5.0/5

Jarrod P. Solo - Confirmed reviews ALL

Very nice

Dear Jarrod, Thank you for the great review! We are glad you had a pleasant stay and hope to see you again soon. Mercure North Melbourne Team

Customer review rating 2.5/5

Tarminder S. Solo - Confirmed reviews ALL

Staff were friendly and room was comfortable. Hotel overall is a bit dated. You can see worn out carpets and ageing bathrooms.

Dear Tarminder, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Other web-users rate our hotel

  • 324 reviews 8.4/10 Location
  • 658 reviews 3.9/10 Room
  • 467 reviews 8/10 Service
  • 16 reviews 2.5/10 WiFi
  • 334 reviews 4.5/10 Comfort
  • 284 reviews 3.5/10 Cleanliness
  • 214 reviews 1.1/10 Amenities
  • 180 reviews 1.7/10 Vibe

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