Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 3.5/5 608 reviews

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Cnr Flemington Road, and Harker Street, 3051 MELBOURNE, Australia

Description

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

Our accommodation(s)

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Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Telephone
Fax +61 3 9329 9950

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  608 reviews

TripAdvisor Rating  3.0/5  572 reviews

Customer review rating 2.0/5

Cassie B. Friends - Confirmed reviews ALL

Our room was backed onto what we think was a linen closet? The bed was against that wall so lots of thumping keeping us awake. The room had a musty smell which we think was the linen spray so we ended up hanging the tag on the door to not get housekeeping. There was next to no pressure in the shower head either. The biggest frustration was the banging and clanging keeping us awake.

Outdated and lacking in basic amenities

TripAdvisor rating 3.0/5

Connie F TripAdvisor review

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

Customer review rating 4.0/5

Thomas M. Families - Confirmed reviews ALL

The key card is very sensitive. It often took numerous attempts to open the bedroom door. The room definitely needs a desk lamp. The lighting is insufficient from the ceiling lights. The staff were friendly, helpful and efficient. The food was very good.

Dear Thomas, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time and appreciated our friendly staff and quality food. We acknowledge your comments about the key card sensitivity and room lighting, and your insights will be taken into consideration for future improvements. Mercure North Melbourne Team

Customer review rating 4.5/5

Tim M. Families - Confirmed reviews ALL

Friendly staff, good breakfast

Dear Tim, Thank you for your positive feedback. We are glad to hear that our location met your needs and that you enjoyed the friendly service and breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future! Mercure North Melbourne Team

Customer review rating 4.5/5

Kelly C. Families - Confirmed reviews ALL

Amazing staff very friendly. The only issue we had was the traffic, houses around there very loud, dogs barking and parties happening.

Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mercure North Melbourne Team

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Other web-users rate our hotel

  • 320 reviews 8.6/10 Location
  • 642 reviews 4/10 Room
  • 463 reviews 7.6/10 Service
  • 15 reviews 3.8/10 WiFi
  • 306 reviews 4.7/10 Comfort
  • 263 reviews 3.8/10 Cleanliness
  • 203 reviews 1.4/10 Amenities
  • 191 reviews 2.4/10 Vibe

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