Mercure North Melbourne

Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 4.4/5 353 reviews

ALLSAFE approved hotel

Mercure North Melbourne
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Description

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

Our accommodation(s)

Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

Fax: +61 3 9329 9950

  • METROPOLITAN:  NORTH HARKER STREET

  • By plane

    MELBOURNE At 19.9km / 12.37 miles

  • By plane

    TULLAMARINE At 19.9km / 12.37 miles - Shuttle paying

GPS:-37.796678, 144.950534

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Our guest reviews for
Mercure North Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  353 reviews

TripAdvisor Rating  3.0/5  540 reviews

Customer review rating 5.0/5

Peter T. Business - Confirmed reviews ALL

Excellent with very helpful staff.

Always a great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We always choose Mercure North Melbourne for our city accommodation needs. The value for money is excellent and all our needs are always met. A special shout out to Elena who took the initial booking call, then a second later call to organise one of the rooms i required to be a shower cubicle only (which turns out Elena had actually done on the initial booking call) When we actually checked in, i required another room configuration change which Elena happily carried out with no fuss. Fantastic customer service Elena - thank you !

Value for money

Customer review rating 5.0/5

Paranee R. Families - Confirmed reviews ALL

Very friendly staff , great location and good value for money

Friendly, convenient, comfortable

Customer review rating 4.5/5

Glenn H. Solo - Confirmed reviews ALL

On several previous visits I have asked for a Superior room. This was not available this time and we had room 210. This is excellent, we could look out over a tree and the road was not as noisy as Flemington Road. I feel we were looked after by being given this room. The waitress on Friday night/ Saturday morning was excellent - friendly, knowledgeable, and had a wonderful smile. The chef on Friday night catered for our needs well and the food was excellent. Staff at reception were friendly and polite. Really appreciated being able to open a window! Would have liked to buy an Age newspaper on Saturday morning.

Good Stay

Customer review rating 4.5/5

Banjo R. Friends - Confirmed reviews ALL

Great service and good rooms for the price

Very good stay and service

Customer review rating 4.5/5

Peter M. Business - Confirmed reviews ALL

After several cancellations in the past year due to COVID events I was able to finally stay at Mercure North Melbourne. I have always liked this hotel for several reasons including its location, staff culture and the excellent Polo Restaurant ... I was given every courtesy the benefit of Platinum class upgrade and treated very well by the staff. Food at the Polo was superb.

Well located

Customer review rating 4.5/5

Maria Families - Confirmed reviews ALL

Great stay at a very convenient location for us

Hotel Stay

TripAdvisor rating 3.0/5

dve02234 TripAdvisor review

No cold water in the shower at all as the tap did not work When I checked in the evening before I asked if room service was available as my daughter was arriving late and I was advised there was a menu in my room - when we went to order room service at 8.45 pm we were then told only pizza was available! The traffic noise was really noticeable

Convenient and Pleasant stay

Customer review rating 4.0/5

Richard S. Solo - Confirmed reviews ALL

My stay at the hotel was for 4 nights. I found the room comfortable and the bed to be very comfortable. The food I consumed in the restaurant was well presented and it was delicious. Particularly the steak I had was amazing and very well cooked to medium rare and extremely soft and tasty. Overall I was very satisfied with my experience.

Location is good

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Had a few stays now in the passed few months. Enjoyed my stay better a few weeks ago. There are issues with staffing so no daily room cleaning and breakfast is back to buffet and the quality is a bit mediocre. Was better with the a la carte options. Staff during breakfast service not very attentive either and despite signs people not wearing masks at buffet, but staff member didn’t either. Seems the standard slipped a bit. Was beginning to like it, but too many hick ups. Room service took ages and pizza arrived in broken pieces (warm holder was pressed into pizza).

Great place to stay as a hospital patient, everything we needed was in walking distance.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Comfortable, great meals, great staff.

Excellent location for hospital related visits.

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

The desk staff could not have been more helpful during a difficult set of Peter Mac appointments. Very grateful. It would be good for you to upgrade the TVs in the rooms though. No access to the ABC or SBS?! Very reasonably priced. Good breakfast.

Excellent stay

Customer review rating 4.0/5

Bruce G. Couples - Confirmed reviews ALL

As usual very efficient staff. Clean room well maintained.

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The Polo cafe was a very poor meals although waiting staff were excellent sent General manager a email re stair railing and Quality of food poor on 4/3/2022 Still No reply from him .

Good stat

Customer review rating 4.0/5

Susan C. Couples - Confirmed reviews ALL

The staff were so helpful and friendly we will definitely be back room was clean and bed comfortable.

Pretty good value, good location

Customer review rating 4.0/5

Roy Families - Confirmed reviews ALL

Overnight only

Everything that you n.

Customer review rating 4.0/5

All Y. N. Business - Confirmed reviews ALL

I was pleasantly surprised by the nice location and found the staff extremely helpful. Quality of the room was very good and overall represented very good value

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager Mercure North Melbourne Phone: +6… Email: as…

Friendly staff

Customer review rating 3.5/5

Peter Business - Confirmed reviews ALL

This was a good stay and the hotel is in a great location. On-site parking is convenient.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager Mercure North Melbourne Phone: +6… Email: as…

Our go to for location, price and convenience

Customer review rating 4.0/5

Lauren H. Couples - Confirmed reviews ALL

Another great stay. Our Accor membership is not getting us complimentary drinks on arrival, water and cake. Nice touch. Comfortable and clean. A little noisy with people coming and going. Usual Saturday night noise. Small issue with fridge making noise however addressed it in the morning and noted.

Dear Lauren, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager Mercure North Melbourne Phone: +6… Email: as…

Clean environment

Customer review rating 5.0/5

Manal Families - Confirmed reviews ALL

Very friendly and helpful staff

Dear Manal, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon General Manager Mercure North Melbourne Phone: +6… Email: as…

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