Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 3.5/5 698 reviews

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Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road, and Harker Street, 3051 MELBOURNE, Australia

Description

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including complimentary Wi-Fi access in all rooms, Foxtel, minibar, and air-conditioning.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

The Standard room includes 2 Single beds, tea and coffee making facilities, mini bar, LCD TV with foxtel and in-room internet.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

The Standard room includes a Queen bed with a Single bed, tea and coffee making facilities, mini bar, LCD TV with Foxtel and in-room internet.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
See availabilities

The Superior Room includes a Queen bed, tea and coffee making facilities, mini bar, LCD TV with Foxtel, wireless internet access and separate working desk and lounge chairs.

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
See availabilities

The Superior room includes 2 Queen beds, tea and coffee making facilities, mini bar, LCD TV with Foxtel, wireless internet and separate working desk.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

The Executive Suite includes 1x Queen Bed and two singles, double shower, separate Sleeping area with dedicated television and Foxtel access and central A/C.

Max. number of persons
4
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Telephone
Fax +61 3 9329 9950

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 70 rooms
  • One room for people with reduced mobility
  • 70 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

2 Meeting rooms

Well-being

Outdoor Pool

  • Outside
  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 55 parking spaces
  • Max Limited Height: 2.5 m / 8.2 ft

  • Parking pricing: 27 AUD 27 AUD Per day

Security

  • Video surveillance in parking

POLO CAFE

Photo out of - POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Cooking style
Bistro
Capacity
50
Accessibility
Accessible service
3051 Melbourne, Australia
Telephone +61 3 9329 1788
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Polo bar has an extensive range of beers, wines and spirits. The bar also offers special guest beers on a regular basis.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  698 reviews

Customer review rating 4.5/5

Tonie T. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Hannah G. Families - Confirmed reviews ALL

Dear Hannah, Thanks for the feedback. We are sorry to hear your experience fell short of your expectations. Mercure North Melbourne Team

Customer review rating 4.0/5

Luke M. Couples - Confirmed reviews ALL

Dear Luke, Thanks for taking the time to share your feedback! We are happy you had a pleasant stay and look forward to welcoming you back. Mercure North Melbourne Team

Customer review rating 5.0/5

Belinda G. Couples - Confirmed reviews ALL

Dear Belinda, Thank you for the great feedback! We are glad you had a pleasant stay and hope to welcome you back soon. Mercure North Melbourne Team

Customer review rating 1.0/5

Patrick J. Business - Confirmed reviews ALL

Dear Patrick, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are very sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 0.5/5

Hannah G. Families - Confirmed reviews ALL

Unfortunately when we arrived and checked into our room it was very dirty. The bathroom was especially dirty with the toilet having been used and not flushed. There was also mould on the backs of the curtains and along the window frames. The elevator is also a massive hazard. The doors open before the elevator has finished moving to line up with the floor. I will say the staff member on reception was very lovely and tried to rectify our issues with a different room but it wasn’t any better with mould in the room as well. We were offered a full refund and ended up staying elsewhere.

Dear Hannah, Thanks for the feedback. We are sorry to hear your experience fell short of your expectations. Mercure North Melbourne Team

Customer review rating 4.0/5

Luke M. Couples - Confirmed reviews ALL

No bottled water. TV not all channels working. Friendly staff, good breakfast, no water in room. Room clean.

Dear Luke, Thanks for taking the time to share your feedback! We are happy you had a pleasant stay and look forward to welcoming you back. Mercure North Melbourne Team

Customer review rating 5.0/5

Belinda G. Couples - Confirmed reviews ALL

Very accommodating to our needs. Friendly staff, very close to hospital for appointments.

Dear Belinda, Thank you for the great feedback! We are glad you had a pleasant stay and hope to welcome you back soon. Mercure North Melbourne Team

Customer review rating 1.0/5

Patrick J. Business - Confirmed reviews ALL

This hotel is in very poor condition and desperately needs to be upgraded. The staff were pleasant however I would not stay here again due to the condition of the hotel

Dear Patrick, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are very sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 1.0/5

Monique C. Solo - Confirmed reviews ALL

The place and room was grubby. My bedding had a yellow stain on doona. The bathroom and room not very clean. I could not get channels on tv. Tried to contact reception busy for lengthy period. Went to reception and told to scan tv myself. Let them know only a couple of channels worked. This receptionist not very helpful. Maintenance not on til tomorrow. Did not see maintenance the whole 2 nights 3 day stay. Reception tried to change room. Only twin single available. This receptionist tried and very helpful. Breakfast was awesome. Staff great. Great location but the building is tired. Needs maintenance eg new carpet and a really good clean. I stayed here 8 months ago and it was a good stay.

Dear Monique, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are very sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 2.0/5

Cheree L. Business - Confirmed reviews ALL

Hotel is incredibly dated and needs a lot of maintenance / updating. I've been in other Mercures which of a much higher standard so I was quite shocked with North Melbourne. For example, the hallway carpet throughout was very worn down and ripped, the lift was old and clanky and felt like it was going to break any time I attempted it (mostly took the stairs), there was mould in the bathroom and very dirty curtains and windows. The room was noisy and the windows badly sealed. My key stopped working multiple times (even when I kept it away from my phone as instructed, which by the way is an incredibly unrealistic ask) and there was often no one at reception to help.

Dear Cheree, Thank you for taking the time to tell us about your recent stay at the Mercure North Melbourne. We are very sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 3.5/5

Stuart M. Solo - Confirmed reviews ALL

one night stay in large room

Dear Stuart, Thank you for taking the time to share your feedback. We hope to welcome you back soon! Mercure North Melbourne Team

Customer review rating 1.0/5

Carlie C. Families - Confirmed reviews ALL

Rundown hotel and extremely disappointing. Would never recommend this hotel to anyone and it does a disservice to the Accor brand

Dear Carlie, Thank you for the feedback. We are very sorry to hear that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 4.5/5

Leanne M. Couples - Confirmed reviews ALL

Much nicer renovated room than the room we had our last stay with you

Dear Leanne, Thank you for taking the time to share your kind feedback. We are glad you had a pleasant stay and look forward to welcoming you back! Mercure North Melbourne Team

Customer review rating 4.0/5

Linda P. Couples - Confirmed reviews ALL

Heaps of space in the room with upgraded bathroom and really comfortable beds. Easy check in and good parking space. The location is within walking distance from the tram and Parkville station on the new metro tunnel line. The only thing we would change if we were to stay again was the location of the room. Our room faced Flemington Road, which was nice to look at out the window however it was noisy at night. We would definitely stay again but request a quieter room. They have rooms that would be much quieter.

Dear Linda, Thank you for sharing your kind feedback. We are glad you had a pleasant stay and look forward to welcoming you back! Mercure North Melbourne Team

Customer review rating 3.0/5

Katherine H. Business - Confirmed reviews ALL

I had a good stay. It was more dated than i expected with holes in the carpet and decor from the 1980s. The aircon made a whirring noise all night and road traffic audible through single glazed windows. Mostly clean and comfortable.

Dear Katherine, Thank you for taking the time to share your feedback. We hope to welcome you back soon! Mercure North Melbourne Team

Customer review rating 2.0/5

Paul B. Couples - Confirmed reviews ALL

The hotel did the job, but the hotel is so tired it needs updating & the cleaning wasn’t up to standard. We have stayed in a lot of Accor hotels this would be the worst!

Dear Paul, Thank you for the feedback. We are very sorry to hear that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 1.0/5

Prue M. Business - Confirmed reviews ALL

Very disappointed that this hotel is 4 star. The whole building is extremely run down. Hallways, rooms and bathrooms all need a good coat of paint and a remake. Star rating should be lowered if they keep it in this condition.

Dear Prue, Thank you for the feedback. We are very sorry to hear that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure North Melbourne Team

Customer review rating 3.5/5

Glenn C. Couples - Confirmed reviews ALL

Staff were excellent, however the Mercure is run down and a few things in our room were broken.

Dear Glenn, Thank you for taking the time to share your feedback. We hope to welcome you back soon! Mercure North Melbourne Team

Customer review rating 2.5/5

H B. Couples - Confirmed reviews ALL

Our stay was comfortable over all. Lovely staff all round. The room was clean, bed comfortable. But- Shower couldn’t get a right temp. Waaay too hot with the slightest big of hot on, or too cold. then get burned if another room used their water. The sink leaked onto floor and the bathroom light can’t be turned through the night on without an extremely loud fab, which was also filthy. Unfortunately our experience with restaurant was not at all the same as in the past couple years we’ve come. Service lovely but sadly the food was very disappointing. A pepperoni pizza was an oily drenched cheese pizza that had near no pepperoni or tomato base. It was literally dripping in oil to the point it made us feel unwell later. The garlic bread that once was amazing Resturant quality in the past, though cooked came out like a $3 one from the super market. Not quality for the price at all. But that will not stop us from coming back to stay.

Dear H B., Thank you for taking the time to tell us about your stay at the Mercure North Melbourne. We are very sorry that your most recent experience with us did not meet our usual standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future. Mercure North Melbourne Team

Customer review rating 4.0/5

Alan W. Couples - Confirmed reviews ALL

Overall - Very good value! One reading light at the bed did not work. We couldn't access usual television channels. The bathroom basin plug wouldn't close so the basin would not hold water. The bathroom was moderately clean - some water marks remained on the walls around the basin. We used the restaurant for dinner one night and my meal was delivered at least 15 minutes before my wife's meal. Whilst an apology was offered this really was unacceptable.

Dear Alan, Thank you for taking the time to share your feedback. We hope to welcome you back soon! Mercure North Melbourne Team

Customer review rating 5.0/5

Saskia R. N. Z. Solo - Confirmed reviews ALL

The rooms were perfectly comfortable for the price. The staff were all friendly, helpful and efficient. Location was also great

Dear Saskia, Thank you for the amazing feedback! We look forward to welcoming you back soon. Mercure North Melbourne Team

Customer review rating 5.0/5

Remy M. Business - Confirmed reviews ALL

Ended up with an upgraded room which was a nice surprise. Everything was very comfortable and I appreciated being placed in a quiet room as I stay for work. I had dinner at the restaurant on-site and that was also very good. As always the staff are always so friendly and nice to interact with, remembering my preferences from previous stays.

Dear Remy, Thank you for sharing your kind comments! We look forward to welcoming you back soon. Mercure North Melbourne Team

Customer review rating 4.0/5

Duckworth W. Business - Confirmed reviews ALL

The staff were very polite and helpful but the building itself needs an update

Dear W., Thank you for sharing your feedback! We hope to welcome you back soon. Mercure North Melbourne Team

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