After several cancellations in the past year due to COVID events I was able to finally stay at Mercure North Melbourne. I have always liked this hotel for several reasons including its location, staff culture and the excellent Polo Restaurant ... I was given every courtesy the benefit of Platinum class upgrade and treated very well by the staff. Food at the Polo was superb.

Great stay at a very convenient location for us

No cold water in the shower at all as the tap did not work When I checked in the evening before I asked if room service was available as my daughter was arriving late and I was advised there was a menu in my room - when we went to order room service at 8.45 pm we were then told only pizza was available! The traffic noise was really noticeable

My stay at the hotel was for 4 nights. I found the room comfortable and the bed to be very comfortable. The food I consumed in the restaurant was well presented and it was delicious. Particularly the steak I had was amazing and very well cooked to medium rare and extremely soft and tasty. Overall I was very satisfied with my experience.

Had a few stays now in the passed few months. Enjoyed my stay better a few weeks ago. There are issues with staffing so no daily room cleaning and breakfast is back to buffet and the quality is a bit mediocre. Was better with the a la carte options. Staff during breakfast service not very attentive either and despite signs people not wearing masks at buffet, but staff member didn’t either. Seems the standard slipped a bit. Was beginning to like it, but too many hick ups. Room service took ages and pizza arrived in broken pieces (warm holder was pressed into pizza).

Comfortable, great meals, great staff.

The desk staff could not have been more helpful during a difficult set of Peter Mac appointments. Very grateful. It would be good for you to upgrade the TVs in the rooms though. No access to the ABC or SBS?! Very reasonably priced. Good breakfast.

As usual very efficient staff. Clean room well maintained.

The Polo cafe was a very poor meals although waiting staff were excellent sent General manager a email re stair railing and Quality of food poor on 4/3/2022 Still No reply from him .

The staff were so helpful and friendly we will definitely be back room was clean and bed comfortable.

Overnight only

I was pleasantly surprised by the nice location and found the staff extremely helpful. Quality of the room was very good and overall represented very good value

This was a good stay and the hotel is in a great location. On-site parking is convenient.

Another great stay. Our Accor membership is not getting us complimentary drinks on arrival, water and cake. Nice touch. Comfortable and clean. A little noisy with people coming and going. Usual Saturday night noise. Small issue with fridge making noise however addressed it in the morning and noted.

Very friendly and helpful staff