Dear Mr. R., Thank you very much for taking the time to share your detailed feedback and for your positive overall rating. We are delighted to hear that you enjoyed our modern hotel, generous breakfast buffet and the friendliness of our team. We are, however, truly sorry that your request for two separate blankets was confirmed but not properly followed through. We understand how frustrating this must have been, and we sincerely apologize for this oversight. Your feedback has been shared with our team so that we can improve our communication and ensure that such requests are properly handled in the future. We also greatly appreciate your constructive comments regarding our sustainability initiatives and breakfast offering. Feedback such as yours helps us identify areas where we can continue to improve. It was a pleasure welcoming you and your family, and we hope to have the opportunity to welcome you back to Novotel Paris 20 Belleville for an even better experience. Kind regards, Kazi Chef de Brigade

Dear Kuntal, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, comfort, and the service provided by our staff. Your kind words motivate us to continue delivering excellent experiences. Best regards, Novotel Paris 20 Belleville

Dear Gabriel M. G., Thank you for your kind words regarding our welcoming team and their helpfulness. We are delighted to be your preferred hotel in Paris and look forward to your next visit. Best regards, Novotel Paris 20 Belleville

Dear Ms. M., Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your spacious room and appreciated our team’s responsiveness when changing rooms. However, we sincerely apologize for your disappointing breakfast experience. We fully understand your frustration regarding the lack of replenishment, the long wait for bread and glasses, and the slow service. This is not the standard of service we aim to provide. Your comments have been taken seriously and will be shared with our breakfast team to improve the organization, service, and replenishment of the buffet. We also appreciate your loyalty as an ALL – Silver member and hope to have the pleasure of welcoming you back in the future for a much-improved experience. Kind regards, KAZI, Chef De Brigade

Dear Ms. L., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Paris 20 Belleville. We are delighted to hear that you enjoyed the comfort of our beds, our breakfast, and especially the warm and accommodating service provided by our team. We are also pleased that we were able to accommodate your requests and offer you a late check-out. We will be sure to share your kind words with Badreddine. He will be delighted to know that his helpfulness and dedication contributed to making your stay more enjoyable. Thank you once again for your recommendation. We look forward to welcoming you back to Paris for another pleasant stay. Kind regards, Kazi Chef de Brigade Novotel Paris 20 Belleville

Bonjour Monsieur D., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour parmi nous. Nous sommes ravis de lire que vous avez apprécié la propreté de nos chambres ainsi que notre emplacement, avec un accès facile aux transports en commun. Cependant, nous regrettons sincèrement que plusieurs aspects de votre expérience n’aient pas été à la hauteur de vos attentes, notamment votre arrivée, l’accueil reçu à la réception et l’organisation de nos services. Votre commentaire concernant l’attente à la réception et l’attitude de notre équipe a bien été pris en compte. L’accueil de nos clients, et particulièrement de nos membres ALL Platinum, doit toujours refléter les standards de qualité et d’attention attendus d’une marque comme Novotel. Nous allons renforcer nos échanges avec l’équipe afin d’améliorer la prise en charge de nos clients dès leur arrivée. Nous sommes également désolés que le service du petit-déjeuner ait été perturbé par des opérations de nettoyage pendant votre repas. Nous allons revoir l’organisation de ces tâches afin de préserver au mieux le confort et la tranquillité de nos clients. Nous vous remercions également pour vos remarques constructives concernant le renforcement de l’équipe en réception et la formation de nos collaborateurs. Elles nous permettent de continuer à progresser. Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de vous offrir une expérience davantage conforme à vos attentes et à l’image de Novotel. Bien cordialement, Novotel Belleville

Hello Karl, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Paris Belleville. We are pleased to hear that you enjoyed our neighborhood and appreciated the overall standard of our hotel. Belleville is indeed a vibrant and authentic area of Paris, and we are happy that you enjoyed its unique atmosphere. However, we are sorry to learn that some aspects of your experience did not meet your expectations. We take note of your comments regarding the parking garage. We understand that the access ramp can feel challenging, especially for guests who are not familiar with it, and we appreciate your suggestion to provide clearer information beforehand. We will look into how we can better communicate this to our guests. We also regret that your arrival experience was not as smooth as it should have been, and that you did not find a team member at reception upon arrival. We will share your feedback with our front office team to ensure we continue improving our welcome experience. Thank you as well for your comments regarding breakfast, WiFi speed, and the overall service. Your feedback is valuable and helps us identify areas where we can continue to improve. We hope to have the pleasure of welcoming you back to Novotel Paris Belleville and providing you with an even better experience on your next visit. Kind regards, Julia Novotel Belleville

Hello, Thank you for taking the time to share your excellent experience with us. We are delighted to hear that you enjoyed the complimentary upgrade and our convenient location. It is especially rewarding to know that our team helped make your stay a memorable one. We also appreciate your feedback regarding the Wi-Fi connection. Your comment about the speed has been noted and will help us continue improving our services. Thank you once again for your kind words and for choosing Novotel Belleville. We hope to have the pleasure of welcoming you back very soon for another stay in Paris. Julia Novotel Belleville

Hello Gabriel, Thank you for taking the time to share your detailed feedback. We are very sorry to read about the multiple issues you encountered during your stay, starting from the elevator experience, the condition of the room, and the maintenance concerns you described regarding the curtain, sofa, and coffee machine. This is clearly not the level of comfort and quality we aim to provide, and we sincerely apologize for the inconvenience caused. We are also sorry to learn that your breakfast experience did not meet expectations, both in terms of product availability and service. Your comments regarding replenishment and staff interaction have been noted and will be reviewed carefully with the teams concerned. At the same time, we are pleased to see that you appreciated the efficiency of our check-in and check-out process, as well as the service from our team in general. Please rest assured that your feedback is taken very seriously and will be used to address the points raised and improve the guest experience. Thank you again for your honest review. We hope we may have the opportunity to welcome you back in the future and provide a much improved stay. Kind regards, Julia Novotel Belleville

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn about your experience with the taxi service that was recommended by our reception team. We fully understand your frustration and disappointment, particularly as you were informed that the fare would be similar to that of a regular taxi, only to be charged a significantly higher amount. Please be assured that we take your comments very seriously. It is never our intention to direct our guests towards services that do not offer transparency and fairness. We regret the impression this situation has left on you and are sorry that it affected your trust in our team. We are contacting the taxi company as well for further explanation on how come the promised price were not given. Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us review the partners we recommend to our guests and ensure that similar situations do not occur in the future. Kind regards, Julia and Novotel Team

Hello Martin, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay overall, particularly the cleanliness of the hotel, the size of your room, and that our location was well suited to your needs. It is also a pleasure to know that you found the booking experience smooth and that you would consider recommending us. At the same time, we are sorry to read that your arrival experience and recognition as an ALL Platinum member did not meet your expectations. Please accept our apologies for the lack of acknowledgment regarding your status, as well as the welcome drink, amenity, and upgrade. This is certainly not the level of attention and recognition we aim to provide to our valued loyalty members, and your comments have been shared with the team for immediate follow-up. We also take note of your feedback regarding Wi-Fi speed and the check-in experience. These points are important to us and will be reviewed as part of our ongoing improvements. Thank you again for your honest feedback. We truly appreciate your loyalty as an ALL member and hope to have the opportunity to welcome you back and provide a more consistent and elevated experience in the future. Kind regards, Novotel Belleville