Mercure Paris Bastille Marais hotel 4 stars

The hotel is in a great position, friendly staff and really clean however each of the pillows and the mattress, had a synthetic protector which resulted in an uncomfortable, sweaty nights sleep. The air conditioning in the room seemed non existent.

The location was great. The staff was warm and welcoming

Very comfortable room, friendly staff, and a very decent breakfast buffet. Strange to have €300 reserved on my credit card to cover 'extras', when the room was prepaid (including breakfast) and there were no 'extras' available :-)

I've appreciated the room, clean and quiet, even if small. Very friendly and helpful crew, top quality breakfast. I'll suggest this accomodation to my family and friends.

The hotel is very close to Metro Station… Breakfast is delicious!!! The Staff is fantastic, always helping and giving all information you need! Special thanks for Laura, and the recepcion staff! I would stay again…

Polite people from reception Room to small

The room was infested with bugs and worms

Spacious room, quiet (high floor), nice features (coffee, water, good shower).

My stay was 9 nights. 1)Housekeeping was very chaotic and intermittent. They have no tags to hang on the door, so when I was gone, no one came, and when I was there, they walked right in. 2) There was no English-language station on the TV for the entire 9 days. A 4-star hotel should have an English-language station. They claimed it would be fixed in mid-July. I believe I should have a refund of at least one nights stay.

simple et correct

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.