Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 827 reviews

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Mercure Paris Bastille Marais hotel - Image 1
Mercure Paris Bastille Marais hotel - Image 2
Mercure Paris Bastille Marais hotel - Image 3
Mercure Paris Bastille Marais hotel - Image 4
53 rue Richard Lenoir, 75011 PARIS, France

Description

Hotel extras

  • Fully renovated hotel, combining comfort and elegance, Clef Verte certified

  • Exceptional location in the heart of Paris

  • Spaces dedicated to coworking and meetings

  • Quiet interior terrace, a true "hidden gem" to unwind

  • Sports classes led by Circle Movement coaches

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room - twin beds

Photo out of - Classic Room - twin beds

Room with twin beds and 1 pull-out bed (for under 16s) accommodating up to 2 adults and 1 child. Also comes with tea and coffee making facilities for hot drinks any time of day, a bathroom with a shower, adjustable air conditioning and free WIFI.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Experience our enhanced-comfort room that comes with exclusive upscale Mercure bedding, a Bluetooth speaker, Nespresso machine and other little details to create the perfect environment for you to relax (soft drinks, bathrobes and slippers)

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

You're bound the love the peace and quiet of these rooms overlooking the courtyard, with tea and coffee making facilities for hot drinks any time of day. Rooms also come with a bathroom with a shower, adjustable air conditioning and free WIFI.

  • Views:

    Courtyard View

Max. number of persons
1
Area
From 12 m² / 129 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 PARIS
France

GPS:48.857251, 2.380612

Telephone
Fax +33 1 44 64 96 92
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 52 rooms
  • 3 rooms for people with reduced mobility
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Pets

Pets allowed

Catering

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s TV Channels

Sports and leisure

Gym

  • On site

Bike rack facilities

  • On site

Gymnastics course

  • On site

Bike rack facilities

  • Nearby

2 breakfasts

Photo out of - Breakfast

Extend your visit with our varied buffet breakfast from 6:30am and make yourself comfortable in our breakfast room, which has been completely renovated to offer a modern, bright and friendly space.

Room service

At Mercure Paris Bastille Marais, breakfast is a moment of comfort: the aroma of warm pastries, fresh produce, seasonal fruit and gourmet and healthy options. A warm pause to start the day with a smile.

Services

  • Continental
  • Hot Breakfast
  • Cold breakfast

Buffet

At Mercure Paris Bastille Marais, breakfast is a moment of comfort: the aroma of warm pastries, fresh produce, seasonal fruit and gourmet and healthy options. A warm pause to start the day with a smile.

Services

  • Continental
  • Hot Breakfast
  • Cold breakfast

Extend your visit with our varied buffet breakfast from 6:30am and make yourself comfortable in our breakfast room, which has been completely renovated to offer a modern, bright and friendly space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  827 reviews

Customer review rating 5.0/5

Georgios M. Couples - Confirmed reviews ALL

Cher Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour au Hôtel Mercure Paris Bastille Marais. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Restez connecté(e), "likez & partagez" notre page Facebook : www.facebook.com/MercureParisBastilleMarais Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charly LUTCHMADU Chef de Réception

Customer review rating 4.5/5

Jamez B. Families - Confirmed reviews ALL

Dear Jamez, Thank you very much for your kind review and for your excellent score! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. Your kind words about our team are greatly appreciated and will be shared with them. We hope to have the pleasure of welcoming you back to the Mercure Paris Bastille Marais on your next visit to Paris. Warm regards, Tiphaine Receptionist

Customer review rating 3.5/5

Jack C. Couples - Confirmed reviews ALL

Dear Jack, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location, as well as the friendliness and helpfulness of our team and the quality of our housekeeping service. We are truly sorry for the inconvenience caused by the fluctuations in the shower water temperature. We understand how uncomfortable this can be and will share your feedback with our technical team so that the issue can be carefully checked. We are also sorry that your room did not meet your expectations regarding the cleanliness/dust and will make sure your comments are passed on to our housekeeping team. Regarding your Gold status, we sincerely regret any disappointment concerning the room upgrade. Upgrades are subject to availability on the day of arrival, but we understand your expectations as a loyal member and appreciate you bringing this to our attention. Thank you again for your constructive comments. We hope to have the opportunity to provide you with an even more enjoyable stay in the future. Warm regards, Tiphaine Receptionist

Customer review rating 4.5/5

Alvaro F. Families - Confirmed reviews ALL

Dear Alvaro, Thank you for your kind words. We are delighted to hear that you enjoyed our breakfast, your room and our location. Your praise is a real source of motivation for our entire team, who strive to ensure a memorable experience for each of our guests. We will certainly be sure to share your feedback with the whole team. We look forward to welcoming you again on your next visit to Paris. Tiphaine Receptionist

Customer review rating 4.5/5

Brigita P. Solo - Confirmed reviews ALL

Dear BRIGITA, We very much appreciate your comments regarding your stay at Hôtel Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charly LUTCHMADU Front Office Manager

Cher Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour au Hôtel Mercure Paris Bastille Marais. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Restez connecté(e), "likez & partagez" notre page Facebook : www.facebook.com/MercureParisBastilleMarais Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charly LUTCHMADU Chef de Réception

Customer review rating 4.5/5

Jamez B. Families - Confirmed reviews ALL

Well locate, comfortable stay, great staff.

Dear Jamez, Thank you very much for your kind review and for your excellent score! We are delighted to hear that you enjoyed our convenient location and had a comfortable stay. Your kind words about our team are greatly appreciated and will be shared with them. We hope to have the pleasure of welcoming you back to the Mercure Paris Bastille Marais on your next visit to Paris. Warm regards, Tiphaine Receptionist

Customer review rating 3.5/5

Jack C. Couples - Confirmed reviews ALL

The staff are all very friendly and helpful. Housekeeping service are great, they did a great job. Would just like to comment on the water temperature for the shower, it gets sudden hot water every 30 seconds that make showering very uneasy. And perhaps it’s the material used, it’s a bit dusty. Also, I am gold member staying for 5 nights and I didn’t get an upgrade.

Dear Jack, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated our convenient location, as well as the friendliness and helpfulness of our team and the quality of our housekeeping service. We are truly sorry for the inconvenience caused by the fluctuations in the shower water temperature. We understand how uncomfortable this can be and will share your feedback with our technical team so that the issue can be carefully checked. We are also sorry that your room did not meet your expectations regarding the cleanliness/dust and will make sure your comments are passed on to our housekeeping team. Regarding your Gold status, we sincerely regret any disappointment concerning the room upgrade. Upgrades are subject to availability on the day of arrival, but we understand your expectations as a loyal member and appreciate you bringing this to our attention. Thank you again for your constructive comments. We hope to have the opportunity to provide you with an even more enjoyable stay in the future. Warm regards, Tiphaine Receptionist

Customer review rating 4.5/5

Alvaro F. Families - Confirmed reviews ALL

Great location. nice room. good breakfast

Dear Alvaro, Thank you for your kind words. We are delighted to hear that you enjoyed our breakfast, your room and our location. Your praise is a real source of motivation for our entire team, who strive to ensure a memorable experience for each of our guests. We will certainly be sure to share your feedback with the whole team. We look forward to welcoming you again on your next visit to Paris. Tiphaine Receptionist

Customer review rating 4.5/5

Brigita P. Solo - Confirmed reviews ALL

Very pleasant hotel close to many amenities, e.g. the Opera Bastille, in the vivacious part of Paris. Room was small but comfortable and I appreciated tea facilities there.

Dear BRIGITA, We very much appreciate your comments regarding your stay at Hôtel Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charly LUTCHMADU Front Office Manager

Customer review rating 5.0/5

Alison I. Friends - Confirmed reviews ALL

Hotel staff very competent and helpful. Easy to access places of interest. Comfortable beds.

Hello, We thank you for taking the time to write us about your stay. It's such a pleasure to see that you enjoyed our location as well as the access to the hotel. We are glad that our staff could help make your stay wonderful and that our beds were confortable. We won't miss to share your kind compliments to the staff ! We hope to see you again during your next trip to Paris. Kind Regards, Emy

Customer review rating 5.0/5

Giovanni S. Families - Confirmed reviews ALL

Excellent location (a few meters from the Voltaire station). The best staff I ever encountered, any request was satisfied with a smile and instantaneously. We will surely come back

Cher Mr S., Nous vous remercions pour vos commentaires suite à votre séjour au Hôtel Mercure Paris Bastille Marais. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Restez connecté(e), "likez & partagez" notre page Facebook : www.facebook.com/MercureParisBastilleMarais Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charly LUTCHMADU Chef de Réception

Customer review rating 5.0/5

Gabriela F. Families - Confirmed reviews ALL

We had an amazing stay. Comfortable rooms, incredible and gentle staff, delicious breakfast, good location. First time in a while I'm so happy with a hotel

Hi Thank your for taking the time to share yor experience with us. We are delighted to hear that you were pleasantly surprised by your stay and that you appreciated the breakfast, location, and overall comfort. We taking good notes of your suggestion. We sincerely thank you for your kind words regarding the reception and our team's attentiveness; we will share your feedback with all our staff members and especially Charly. We sincerely hope to have the pleasure of welcoming you back to Mercure Paris Bastille Marais soon. Liliana Réceptionniste

Customer review rating 5.0/5

Simona S. Families - Confirmed reviews ALL

Very good quality, calm area, excellent breakfast.

Chère Simona, Nous vous remercions pour vos commentaires suite à votre séjour au Hôtel Mercure Paris Bastille Marais. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Restez connecté(e), "likez & partagez" notre page Facebook : www.facebook.com/MercureParisBastilleMarais Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Charly LUTCHMADU Chef de Réception

Customer review rating 5.0/5

Raphael C. Families - Confirmed reviews ALL

Super

Bonjour Nous vous remercions d'avoir pris le temps de nous contacter suite à votre séjour. Nous vous remercions pour votre compliments sur l'accueil et l'attention de notre équipe nous touchent sincèrement et seront partagé avec l'ensemble de notre équipe. Nous sommes également ravis que vous avez apprécié la localisation de l'établissement. Nous espérons vous accueillir de nouveau lors de votre prochain séjour à Paris. Bien cordialement, Liliana Réceptionniste

Customer review rating 2.0/5

Natalie D. Couples - Confirmed reviews ALL

I’ve stayed in this hotel twice in the last 12 months. It is well located, very clean and comfortable, staff are very friendly and welcoming. Unfortunately, on both stays we have been woken by the fire alarm early in the morning and had to evacuate, because of someone drying their hair with the hairdryer. While I appreciate the smooth evacuation and calmness of the staff, the issue needs to be addressed.

Dear Natalie, Thank you for taking the time to share your experience at the Hôtel Mercure Paris Bastille Marais. I am truly sorry that your stay did not meet your expectations, and please accept my sincerest apologies for the inconvenience caused. We are particularly sorry that you were woken by the fire alarm due to a hair dryer. We fully understand how unpleasant and disruptive this must have been, especially during your stay. At Mercure, we strive to provide a high standard of service and a comfortable experience for every guest. Your feedback is therefore very important to us. Please rest assured that we are taking the necessary measures to address this issue and prevent such an incident from happening again. Thank you once again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you again and provide you with the experience you deserve. Sincerely, Charly LUTCHMADU Front Office Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

beautiful Hotel, newly renovated. the staff are very friendly and welcoming. Clean rooms and the location of the hotel is very convenient. located just next to the metro station and the area is beautiful.

Customer review rating 5.0/5

Dean G. Solo - Confirmed reviews ALL

The staff at this hotel are super friendly and accomodating, assisting me to change rooms when there was a problem with the one I was assigned. No problem is too big for the team, they do it with a smile and a friendly attitude.

Dear M. DEAN G., We very much appreciate your comments regarding your stay at Hôtel Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charly LUTCHMADU Front Office Manager

Customer review rating 4.5/5

Karsten H. Families - Confirmed reviews ALL

The hotel is very well located, making it easy to explore the city. The staff were incredibly friendly, welcoming, and always happy to help, which made the stay even more enjoyable. The hotel was also very clean throughout. The only downside is that the rooms are quite small. If possible, I would recommend asking for a room facing the street, as they tend to get much more natural light and feel more spacious. Overall, a very pleasant stay, thanks especially to the wonderful staff.

Dear Karsten, Thank you very much for taking the time to share your experience following your stay at the Mercure Paris Bastille Marais. We are delighted to hear that you appreciated our location, the cleanliness of the hotel and, above all, the warm welcome and helpfulness of our team. Your comment regarding the friendliness of our staff means a great deal to us, and we will be sure to pass it on to the whole team. We would also like to thank you for your comment regarding the size of the rooms. Situated in the heart of Paris, our hotel offers rooms of a size typical of Parisian hotels. We are, however, pleased that you were able to share your advice regarding the street-facing rooms, which do indeed benefit from plenty of natural light depending on their location. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back very soon during a future stay in Paris. Kind regards, Tiphaine Receptionist

Customer review rating 5.0/5

Stephanie H. Families - Confirmed reviews ALL

We stayed here for a few days in July, and I wouldn’t stay anywhere else now when I’m in Paris. The staff are lovely, the rooms are very comfortable (with AC, which was a relief during the heatwave!), and the location is great for exploring the city. A special mention to Liliana on reception, who rescued our son’s cuddly toy when he left it behind after we had checked out and was so kind about it. She is a superstar!

Dear Stephanie, Thank you so much for your wonderful review. We are delighted to know that you enjoyed your stay and that our team, the comfort of your room and our location made your visit to Paris such a pleasant experience. A very special thank you for your kind words about Liliana. She will be thrilled to know that her help in reuniting your son with his cuddly toy made such a positive impression. We will be sure to share your lovely message with her and the rest of the team. We truly look forward to welcoming you back on your next visit to Paris! Warm regards, Tiphaine Receptionist

Customer review rating 5.0/5

John O. Solo - Confirmed reviews ALL

Very comfortable room, well equipped bathroom, friendly, helpful, efficient service both at reception and breakfast room, excellent location next to Metro, restaurants, shops. The people at reception were charming. One disappointment…..limited variety / choice at breakfast. I previously stayed at an Ibis (lower grade hotel) in the same area several times but it had a much better breakfast choice and indeed quality of coffee, breads, eggs (facility to boil your own) etc . I thought the Mercury Voltaire breakfast would be better. Strange?

Dear John, Thank you very much for your detailed and thoughtful review. We are delighted that you enjoyed the comfort of your room, our location and, above all, the friendliness and efficiency of our reception and breakfast teams. Your kind words about our reception staff, including the night receptionist, mean a great deal to us, and we will be pleased to share your compliments with them. We also appreciate your honest feedback regarding our breakfast selection. We are sorry that it did not meet your expectations, especially compared with your previous experiences. Your comments regarding the variety, coffee and bread selection are valuable and will be shared with our team as we continually work to improve our guests' experience. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Tiphaine Receptionist

Customer review rating 4.0/5

Edwin D. Friends - Confirmed reviews ALL

Happy to return to this hotel. Staff always friendly and helpful. A good location with easy metro access. The recent changes are mostly positive especially the decor. But considering the room rate increases I’m surprised the room minibar/fridges have gone. Also the gym has no treadmill. Breakfast remains good value but I noticed that scrambled eggs were served virtually cold

Hello, We thank you for taking the time to give us a review about your stay. We are delighted to know that you appreciated our team, our location, and the recent improvements to the hotel. Regarding the mini-bar that we no longer provide in the rooms, don't hesitate to solicitate the reception if you need to keep something refrigerate. Our reception team is available 24/7 and would be pleased to help you. We also appreciate your comments and what would be a good addition to the hotel about our breakfast which we apologise for and our fitness room, and we will share your impression to improve our guest's experience. Don't hesitate to tell us more at: H7… We hope to host you again during your next trip to Paris! Kind Regards, Emy

Customer review rating 4.0/5

Julia S. Solo - Confirmed reviews ALL

Lovely hotel, with a vast lounge area. All the furniture is new. Very polite service.

Hi Thank you for choosing our hotel for your stay in Paris. We appreciate for taking the time to write us your experience and we're delighted to hear that you had a great stay and enjoyed the decoration and furniture which it was renovated early this year as well our lovely breakfast. We do apologize if your check-in it was not at your expectations as our hotel have changing rooms also what could’ve been offered you. We truly appreciate your words and hope to welcome back for another stay in Paris. Liliana Réceptionniste

Customer review rating 5.0/5

C H. Families - Confirmed reviews ALL

Great location, good metro connections, clean, with friendly staff. Double glazing kept the street noise out and the aircon was a godsend in the summer heatwave. Staff were friendly and the breakfasts were lovely.

Dear Mr H., Thank you very much for taking time to comment your stay in our hotel. I’m glad to read that you enjoyed your stay in Paris, and our location. In add, my collaborators and I are glad that you appreciate the availability and the kindness of us We hope to see you another time in our hotel, Best regards, Souweine Solène General manager

Customer review rating 5.0/5

Lisa M. Families - Confirmed reviews ALL

Our visit was for a special occasion - my mother's upcoming 80th birthday - and it was my mother's first visit to France. The attention paid to our comfort was beyond our expectations before, and throughout our stay. Mum arrived earlier than I was due, and she had travelled from New Zealand. The staff looked after her, and I felt reassured when my Eurostar ran late, as I knew she was in good hands. Coming home to the hotel after days out during an extreme heatwave, the complimentary refreshments and the space to sit, relax and cool down was appreciated. The privilege room was peaceful, clean and comfortable. The coffee, tea and cold drinks included in the rate made it very good value

Dear Ms. M., Thank you so much for your wonderful review. Reading your kind words truly means a lot to our entire team. We are delighted that your mother's first visit to France, as well as her upcoming 80th birthday celebration, was such a memorable experience. It was a pleasure to help make this special trip as comfortable and enjoyable as possible. Thank you for your very kind mention of Liliana and myself. Your recognition is greatly appreciated and will certainly be shared with the entire team, including our housekeeping staff, who will be delighted to know their efforts contributed to your stay. We sincerely hope to have the pleasure of welcoming you and your mother back to the Mercure Paris Bastille Marais for another memorable stay. Warm regards, Tiphaine Receptionist

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  • 392 reviews 9.6/10 Location
  • 540 reviews 7.4/10 Room
  • 622 reviews 9.6/10 Service
  • 237 reviews 8.4/10 Breakfast
  • 176 reviews 9/10 Cleanliness
  • 7 reviews 6.2/10 Sustainability

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