Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,866 reviews

ALLSAFE approved hotel

Information message

Mercure Paris Bastille Marais hotel
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+ 15 Services

Hotel extras

  • Hotel in the center of Paris

  • Certified ALLSAFE by Bureau Veritas

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 paris
france

Fax: (+33)1/44649692

Check-in from 14h00

Check out up to 12h00

  • PLACE LEON BLUM:  61 VOLTAIRE

  • VOLTAIRE:  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM:  69 VOLTAIRE

  • VOLTAIRE:  9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS:48.857251, 2.380612

Hotel services

Check-in from - Check out up to

In summary
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

Non contractual photo

Our accommodation(s)

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,866 reviews

TripAdvisor Rating 4.0/5

735 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Large room, quite, very clean, good breakfast buffet

Customer review rating 4.5/5

Nicolas Families - 10/01/2022 Confirmed reviews ALL

We enjoyed the large room, the cleanliness, the quietness (good windows!). All good. Welcoming staff at reception + breakfast room. Breakfast buffet is not cheap (cheaper if you book an offer with the room) but is very exhaustive (sweet, salty etc) and worth the price.

No needs left unmet

Customer review rating 5.0/5

Juliet Couples - 10/01/2022 Confirmed reviews ALL

Nice neighborhood, yet very central. We didn't take the breakfast but there were many cafes and boulangeries around. Like all Mercure hotels, the hotel met all our needs adequately for us to enjoy Paris to the max.

Lovely stay

Customer review rating 4.5/5

Tuula Solo - 07/01/2022 Confirmed reviews ALL

I had a privilege room that had wonderful views over the rooftops of Paris. The hotel is well located, a lot of bars and restaurants around and a metro station next to the hotel. The staff is very friendly.

Great lunch cation, boutique size and feel hotel

Customer review rating 4.0/5

Geraldine A. Families - 08/12/2021 Confirmed reviews ALL

Hotel was of expected standard for a Mercure hotel. High standards of covid protection snd awareness although tables and seating in breakfast room were too close and hard to maintain safe distance Was disappointed that despite several emails and assurances the booking wasn’t changed to reflect that 2 people were booked to stay in room even after checking in

Dear Madam Alder, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael Vevres Manager

Excellent stay

Customer review rating 5.0/5

M H. Couples - 07/12/2021 Confirmed reviews ALL

the service provided by the hotel staff and facilities were excellent.

Dear Mister h., Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres General Manager

Good stay

Customer review rating 5.0/5

Amélie Business - 25/11/2021 Confirmed reviews ALL

Large rooms with big bathrooms, very appreciated

Hello from the hotel Mercure Paris Bastille Marais, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Best regards Mickael VEVRES General Manager

GOOD

Customer review rating 5.0/5

Eva Couples - 15/11/2021 Confirmed reviews ALL

GOOD

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

Perfect stay

Customer review rating 5.0/5

Tuula Solo - 04/11/2021 Confirmed reviews ALL

The hotel is well located next to the Voltaire metro station. It's a lively but safe neighborhood with lots of restaurants nearby. The staff is extremely friendly. The view from the privilege room over the rooftops was stunning. I will definitely return.

Dear Madam S., Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

3 star hotel rather than 4 star

Customer review rating 3.0/5

Anonymous Solo - 02/11/2021 Confirmed reviews ALL

Very noisy rooms. You could hear the traffic very clearly and noises from the hall were very loud because the door didnt keep them out. Not so clean room. There was quite a lot of dust almost in every corner and the carpet was stained in dirt. For a tall guy the bed was too small, my ankles came over the bed. Hotel staff was very nice and polite.

Dear JOHANNES B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickael VEVRES Directeur

Not in Marais and not 4 stars.

Customer review rating 2.0/5

Cherie Families - 26/10/2021 Confirmed reviews ALL

Charly, as reception, was the best part of our visit. I have stayed in Mercure hotels in Madrid and in Berlin and this Mercure was not up to par. it was not 4 stars. It felt more like an American Holiday Inn express.

Dear Madam, Thank you for this review about our hotel. I stay at your disposal if you want to contact me directly to explain why you think the hotel is not a four star hotel. Thank you in advance. Best regards Mickael VEVRES General Manager
Customer review rating 3.5/5

Morten O. Couples - 24/10/2021 Confirmed reviews ALL

I Think the standardroom was too small, the bed was to small in the length. Good service, breakfast was good.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES General Manager

Very pleasant stay

Customer review rating 4.5/5

Marilyn Couples - 16/10/2021 Confirmed reviews ALL

The hotel on rue Richard Lenoir is very well located close to the Voltaire subway station. Close to cafes, restaurants, boutiques etc. It is a perfect location for a short or longer stay. The room was comfortable and clean. More importantly the staff at this specific location is exceptionally kind and helpful.

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Great Location friendly staff, rooms were not as expected for a 4 stars hotel

Customer review rating 4.5/5

Shady Families - 11/10/2021 Confirmed reviews ALL

the overall experience was good, but the hotel for me is not a 4 stars hotel at all, it's by maximum 3 stars hotel, noting that i work in the field of real estate development and i do develop and construct hotels and i know how it should be.

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Friendly front desk staff

Customer review rating 3.5/5

Vincenvoyage Couples - 04/10/2021 Confirmed reviews ALL

The room was available early which was nice, housekeeping did a good job, the room was small and the carpet wasn't in good shape. It was quiet but the desk was too small to use as an office.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES Directeur
Customer review rating 4.0/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

The stay was overall satisfactory. It was disappointing that the "Diamond" Status was not recognized as at some other Accor hotels previously.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES General Manager

Practical, easy to reach and comfortable

Customer review rating 4.0/5

Paolo Solo - 02/10/2021 Confirmed reviews ALL

I booked a one night stay at Mercure just to take part to the marriage of a friend in the nearest Mairie of the XI Arrondissment and the subsequent party. Check in is fast as I like and as I needed, being arrived just half an hour before the marriage. The room is tiny but well equipped and the tube is immediately outside the hotel. Breakfast is a plus, with very good products to taste. All in all it fully fulfilled my expectations.

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

Hot and sweaty

Customer review rating 2.5/5

Anonymous Families - 21/09/2021 Confirmed reviews ALL

The hotel is in a great position, friendly staff and really clean however each of the pillows and the mattress, had a synthetic protector which resulted in an uncomfortable, sweaty nights sleep. The air conditioning in the room seemed non existent.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael Vevres Directeur

Decent hotel in nice area

TripAdvisor rating 4.0/5

yorkh651 Business - 13/09/2020 TripAdvisor review

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

TripAdvisor rating 4.0/5

fraserb549 19/02/2020 TripAdvisor review

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Europe Christmas holiday

TripAdvisor rating 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor review

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

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