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Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,796 reviews

ALLSAFE approved hotel

Mercure Paris Bastille Marais hotel
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+ 15 Services

Hotel extras

  • Hotel in the center of Paris

  • Certified ALLSAFE by Bureau Veritas

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 paris
france

Tel: +33143798333

Fax: (+33)1/44649692

Check-in from 14h00

Check out up to 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS :48.857251, 2.380612

Hotel services

Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 52 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 52 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,796 reviews

TripAdvisor Rating 4.0/5

733 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Amélie Business - 25/11/2021 Confirmed reviews ALL

Large rooms with big bathrooms, very appreciated

GOOD

Customer review rating 5.0/5

Eva Couples - 15/11/2021 Confirmed reviews ALL

GOOD

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

Perfect stay

Customer review rating 5.0/5

Tuula Solo - 04/11/2021 Confirmed reviews ALL

The hotel is well located next to the Voltaire metro station. It's a lively but safe neighborhood with lots of restaurants nearby. The staff is extremely friendly. The view from the privilege room over the rooftops was stunning. I will definitely return.

Dear Madam S., Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

3 star hotel rather than 4 star

Customer review rating 3.0/5

Anonymous Solo - 02/11/2021 Confirmed reviews ALL

Very noisy rooms. You could hear the traffic very clearly and noises from the hall were very loud because the door didnt keep them out. Not so clean room. There was quite a lot of dust almost in every corner and the carpet was stained in dirt. For a tall guy the bed was too small, my ankles came over the bed. Hotel staff was very nice and polite.

Dear JOHANNES B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickael VEVRES Directeur

Not in Marais and not 4 stars.

Customer review rating 2.0/5

Cherie Families - 26/10/2021 Confirmed reviews ALL

Charly, as reception, was the best part of our visit. I have stayed in Mercure hotels in Madrid and in Berlin and this Mercure was not up to par. it was not 4 stars. It felt more like an American Holiday Inn express.

Dear Madam, Thank you for this review about our hotel. I stay at your disposal if you want to contact me directly to explain why you think the hotel is not a four star hotel. Thank you in advance. Best regards Mickael VEVRES General Manager
Customer review rating 3.5/5

Morten O. Couples - 24/10/2021 Confirmed reviews ALL

I Think the standardroom was too small, the bed was to small in the length. Good service, breakfast was good.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES General Manager

Very pleasant stay

Customer review rating 4.5/5

Marilyn Couples - 16/10/2021 Confirmed reviews ALL

The hotel on rue Richard Lenoir is very well located close to the Voltaire subway station. Close to cafes, restaurants, boutiques etc. It is a perfect location for a short or longer stay. The room was comfortable and clean. More importantly the staff at this specific location is exceptionally kind and helpful.

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Great Location friendly staff, rooms were not as expected for a 4 stars hotel

Customer review rating 4.5/5

Shady Families - 11/10/2021 Confirmed reviews ALL

the overall experience was good, but the hotel for me is not a 4 stars hotel at all, it's by maximum 3 stars hotel, noting that i work in the field of real estate development and i do develop and construct hotels and i know how it should be.

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES Directeur

Friendly front desk staff

Customer review rating 3.5/5

Vincenvoyage Couples - 04/10/2021 Confirmed reviews ALL

The room was available early which was nice, housekeeping did a good job, the room was small and the carpet wasn't in good shape. It was quiet but the desk was too small to use as an office.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES Directeur
Customer review rating 4.0/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

The stay was overall satisfactory. It was disappointing that the "Diamond" Status was not recognized as at some other Accor hotels previously.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael VEVRES General Manager

Practical, easy to reach and comfortable

Customer review rating 4.0/5

Paolo Solo - 02/10/2021 Confirmed reviews ALL

I booked a one night stay at Mercure just to take part to the marriage of a friend in the nearest Mairie of the XI Arrondissment and the subsequent party. Check in is fast as I like and as I needed, being arrived just half an hour before the marriage. The room is tiny but well equipped and the tube is immediately outside the hotel. Breakfast is a plus, with very good products to taste. All in all it fully fulfilled my expectations.

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael VEVRES General Manager

Hot and sweaty

Customer review rating 2.5/5

Anonymous Families - 21/09/2021 Confirmed reviews ALL

The hotel is in a great position, friendly staff and really clean however each of the pillows and the mattress, had a synthetic protector which resulted in an uncomfortable, sweaty nights sleep. The air conditioning in the room seemed non existent.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael Vevres Directeur

Good location if you like cafes and bars

Customer review rating 5.0/5

Aiden K. Couples - 16/09/2021 Confirmed reviews ALL

The location was great. The staff was warm and welcoming

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Do not hesitate to book our room Privilége with a bigger size. Sincerely, Mickael Vevres Directeur

Nice hotel (although not really so close to either Bastille or the Marais :-) )

Customer review rating 4.0/5

John M. Couples - 13/09/2021 Confirmed reviews ALL

Very comfortable room, friendly staff, and a very decent breakfast buffet. Strange to have €300 reserved on my credit card to cover 'extras', when the room was prepaid (including breakfast) and there were no 'extras' available :-)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres Directeur

Good experience

Customer review rating 5.0/5

Ivan Couples - 25/08/2021 Confirmed reviews ALL

I've appreciated the room, clean and quiet, even if small. Very friendly and helpful crew, top quality breakfast. I'll suggest this accomodation to my family and friends.

Dear Sir, Thank you for the very nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres Directeur

Great stay!

Customer review rating 5.0/5

Claus Friends - 22/08/2021 Confirmed reviews ALL

The hotel is very close to Metro Station… Breakfast is delicious!!! The Staff is fantastic, always helping and giving all information you need! Special thanks for Laura, and the recepcion staff! I would stay again…

Dear Sir, Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres General Manager

Decent hotel in nice area

TripAdvisor rating 4.0/5

yorkh651 Business - 13/09/2020 TripAdvisor review

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

TripAdvisor rating 4.0/5

fraserb549 19/02/2020 TripAdvisor review

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Europe Christmas holiday

TripAdvisor rating 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor review

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

TripAdvisor rating 3.0/5

swinster70 Business - 21/10/2019 TripAdvisor review

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

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