Mercure Paris Bastille Marais hotel 4 stars

Friendly staff, comfortable room.

late night check in due to an emergency check out at airbnb with an amazing nightporter who called me back on my mobile as I refused to pay the room rate and offered the online conditions as special treatment. We changed our mind, booked, were upgraded to a higher floor on day 2 and overall impressed by the team of this Hotel.

Overall excellent experience in this hotel. Great service. Only con: could not change my booking online. I had to contact the hotel directly. However the manager was extremely helpful.

Service good room was not

We had a great stay. The hotel is situated in a perfect location. Staff was extremely helpful and everything was spotless

It was great! The decor is really nice and the beds are comfortable. The shower has different settings. There are nice balcony rooms. The staff were the highlight of it all as they were always ready to help, always professional and friendly. This has by far been my best hotel experience in Paris, and I've been to about half a dozen so far. Thanks for everything.

I had researched at length hotels in Paris based on location, prices and b-fast options as my plans to be one night in Paris. While the room was comfortable and suited my needs, I was misled by the receptionist on b-fast hours for Sunday, I was told that b-fast ended at 11:30am. I entered the b-fast area at 11am to be told b-fast was over. again the room was fine but unfortunately this error on the b-fast hours did not leave me with a positive experience. Had I known the hours were only up to 11am, I would have stopped by a lot earlier.

The young man who works at night during the week was especially kind and helpful. He did everything to help us and always with a smile! The location is great, I grew up in Paris and I love the 11th!

Enjoyed it, felt nice.

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

great location, friendly staff

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.