Mercure Paris Bastille Marais hotel 4 stars

Customer review rating 4.3/5 2,214 reviews
Mercure Paris Bastille Marais hotel
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Hotel extras

  • Hotel in the center of Paris

  • Free WIFI

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Catering
  • Breakfast
  • Room service
Leisure and activities
  • Bike rack facilities
Business services
  • Copy/print service available

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011
paris
france

Tel: +33143797567

Fax: (+33)1/44649692

Contact email

Check-in from 12h00

Check out up to 12h00

  • PLACE LEON BLUM :   61 VOLTAIRE

  • VOLTAIRE :   46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :   69 VOLTAIRE

  • VOLTAIRE :   9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS :48.857251, 2.380612

Our accommodations

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 king-size bed - Upper floors

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Classic Room - 1 large bed or twin beds and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Bathroom products

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,214 reviews

tripadvisor

TripAdvisor Rating 4.0/5

693 reviews

A comfortable base for a Metro-less visit to Paris

Customer review rating 4.3/5

Steve C. Couples - 16/01/2020 Confirmed reviews ALL

A nice welcome with some honest practical advice about dealing with Metro strikes. Comfortable room but a bit too warm - we needed the window open a little, which meant NOISE. The chap cleaning graffiti off the streets with a power washer right outside our room at 2.00 AM was unpleasant. Decent location - would have been great with the Metro station right outside... but no.

Europe Christmas holiday

Customer review rating 4.3/5

Nigel P. Friends - 16/01/2020 Confirmed reviews ALL

Great location, very helpful and friendly staff, Lucy was a gem, would stay again.

Dear Nigel P., Thank you so much for your kind review following your stay at the Mercure Bastille Marais. We are very sensitive to your beautiful compliments and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Europe Christmas holiday

TripAdvisor rating 4.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor review

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Satisfied

Customer review rating 4.3/5

Anna Couples - 06/01/2020 Confirmed reviews ALL

The room was modern and very nice, although small (hard time finding space to open a large suitcase). The bed was very good and the shower was awesome!! (hot, powerful, rain shower). The only negative sides were 1. there was only one bottle of water provided on our arrival day only, and there was no drinking water facility in the hotel (to fill up water bottles). 2. There was no amenity provided in the room except one soap and shampoo/body gels: no body lotion, no conditioner which the hotel had told me in the email when I had made an inquiry. With the strike situation on now, this hotel may be a little inconvenient to visit touristic places as we walked everywhere and we got very tired everyday....

Super

Customer review rating 4.3/5

Anonymous Couples - 31/12/2019 Confirmed reviews ALL

Super

Dear Sara S., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

a very convenient location

Customer review rating 4.3/5

Carmen Solo - 04/12/2019 Confirmed reviews ALL

It is not the first time I have stayed at this hotel..The breakfasts are plentiful ; the staff attentive to your needs, and the location very convenient.

Dear Carmen C., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and particularly touched by your remarks on the service provided by our team whose daily concern is to make our guests feel at home and pampered. We hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Great position, comfortable room

Customer review rating 4.3/5

Antonio D. R. Couples - 02/12/2019 Confirmed reviews ALL

The hotel is in the heart of Paris, just a couple of meters from the metro. Very comfortable room (silence even if on the street side), good breakfast and very kind staff. Absolutely a good choice to visit Paris.

Dear ANTONIO DE R., Thank you so much for your kind review following your stay at the Mercure Bastille Marais. We are very sensitive to your beautiful compliments and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Nice stay good location

Customer review rating 4.3/5

Tugba S. Business - 22/11/2019 Confirmed reviews ALL

The room was clean, comfortable and big. Nice stay, value for money. But don't expect luxury.

Dear Ayse Tugba ANKAY S., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Wonderful...As usual!

Customer review rating 4.3/5

Nadine T. Solo - 04/11/2019 Confirmed reviews ALL

Mercure Paris Bastille Marais is one of my favorite hotels. What makes the hotel unique and my stay so pleasant are the friendly and so professional and courteous staff, the cleanliness, and of course the very delicious breakfast in particular the scramble eggs, the waffles, and the fresh fruits.

R À S

Customer review rating 4.3/5

Xxxx Solo - 02/11/2019 Confirmed reviews ALL

R À S

Bonjour Madame P., Nous vous remercions d'avoir pris le temps de répondre au questionnaire suite à votre récent séjour au Mercure Bastille Marais. Quelle joie de découvrir votre satisfaction au travers de la note que vous nous avez attribuée. Nous sommes ravis que vous ayez passé un agréable moment parmi nous, et espérons vivement avoir le plaisir de vous accueillir à nouveau très prochainement. Bien sincèrement, Marine Buisson Calafat Gouvernante

Value

Customer review rating 4.3/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

Ok hotel. Very small rooms. But prices are ok (and would have gone elsewhere if they weren’t)

Dear FRIEDRICH D., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Relatively good but very small room and looked smaller than my colleague's.

Customer review rating 4.3/5

Thomas L. Business - 23/10/2019 Confirmed reviews ALL

Hotel was clean, Location convenient, staff and breakfast fine but the size of the room is a disappointement.

excellent hotel, fantastic location

Customer review rating 4.3/5

Ktd Couples - 23/10/2019 Confirmed reviews ALL

A wonderful hotel, great room and professional staff. Excellent breakfast. Thanks to all

Dear Catherine D., Thank you so much for your kind review following your stay at the Mercure Bastille Marais. We are very sensitive to your beautiful compliments and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Great base for exploring Paris!

Customer review rating 4.3/5

Anne M. S. Families - 23/10/2019 Confirmed reviews ALL

Lovely facilities and very comfortable bed! The breakfast was delicious- we didn’t eat again until late afternoon. I asked for gluten free bread and soya milk and this was provided without fuss. The breakfast choice was impressive: really tasty scrambled eggs, bacon, sausage, lots of cereals and several fruit juices, great range of cheeses, meat, breads, prepared fruit, dates and fresh fruit too plus dates, nuts and other toppings. Highly recommended!

Dear Anne Marie S., Thank you so much for your kind review following your stay at the Mercure Bastille Marais. We are very sensitive to your beautiful compliments about our breakfast service, and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

TripAdvisor rating 4.0/5

swinster70 Business - 21/10/2019 TripAdvisor review

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Noisiest hotel ever

TripAdvisor rating 4.0/5

John F Couples - 16/10/2019 TripAdvisor review

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Great hotel

Customer review rating 4.3/5

Abi Families - 14/10/2019 Confirmed reviews ALL

Great location, very comfortable with a lovely breakfast. My only criticism is that it was very stuffy and warm in the breakfast room ( but it was warm outside for October!) My daughter suffers from a heat rash and her room was at the front of the hotel ( so too noisy to leave the windows open at night) the very kind man at reception found her another room at the back so that her 2nd night was cooler so many thanks for that! Will definitely stay again .

Nice hotel. Clean, small room but comfortable. Good breakfast.

Customer review rating 4.3/5

Christopher M. Friends - 09/10/2019 Confirmed reviews ALL

All good. Like Accor group....huge note though, this is NOT a four star hotel by any means. It's a very nice three star and should be redefined in my opinion!

Rude Staff

Customer review rating 4.3/5

Aoife Families - 07/10/2019 Confirmed reviews ALL

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

I forgot my necklace no body contact me

Customer review rating 4.3/5

Anonymous Families - 05/10/2019 Confirmed reviews ALL

Please if you found my necklace contact me B.…

Dear Samir B., Thank you for taking the time to tell us about your experience at Hôtel Mercure Paris Bastille Marais. We carefully read your review following your recent stay at the Mercure Bastille Marais and we do regret that your experience was disappointing. We were particularly touched by your remarks on the welcome and service provided by our team whose daily concern is to make our guests feel at home and pampered. Consequently, if there was a lack of attention or professionalism, please accept our most sincere apologies. I can confirm that we found your necklace, we will send you an email with the sending formalities. We do hope that despite your disappointment, we will have the opportunity to welcome you back so as to restore your confidence and so that you can have a completely different overview of our etablishement. Sincerely, Marine Buisson Calafat Housekeeper
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