Information message

Mercure Paris Bastille Marais hotel 4 stars

Customer review rating 4.3/5 2,728 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Paris Bastille Marais hotel
See on a map
+ 15 Services

Hotel extras

  • Hotel in the center of Paris

  • Certified ALLSAFE by Bureau Veritas

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 paris
france

Tel: +33143798333

Fax: (+33)1/44649692

Check-in from 14h00

Check out up to 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS :48.857251, 2.380612

Hotel services

Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 52 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 52 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,728 reviews

TripAdvisor Rating 4.0/5

727 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very pleasant stay

Customer review rating 4.5/5

Marilyn Couples - 16/10/2021 Confirmed reviews ALL

The hotel on rue Richard Lenoir is very well located close to the Voltaire subway station. Close to cafes, restaurants, boutiques etc. It is a perfect location for a short or longer stay. The room was comfortable and clean. More importantly the staff at this specific location is exceptionally kind and helpful.

Great Location friendly staff, rooms were not as expected for a 4 stars hotel

Customer review rating 4.5/5

Shady Families - 11/10/2021 Confirmed reviews ALL

the overall experience was good, but the hotel for me is not a 4 stars hotel at all, it's by maximum 3 stars hotel, noting that i work in the field of real estate development and i do develop and construct hotels and i know how it should be.

Friendly front desk staff

Customer review rating 3.5/5

Vincenvoyage Couples - 04/10/2021 Confirmed reviews ALL

The room was available early which was nice, housekeeping did a good job, the room was small and the carpet wasn't in good shape. It was quiet but the desk was too small to use as an office.

Customer review rating 4.0/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

The stay was overall satisfactory. It was disappointing that the "Diamond" Status was not recognized as at some other Accor hotels previously.

Practical, easy to reach and comfortable

Customer review rating 4.0/5

Paolo Solo - 02/10/2021 Confirmed reviews ALL

I booked a one night stay at Mercure just to take part to the marriage of a friend in the nearest Mairie of the XI Arrondissment and the subsequent party. Check in is fast as I like and as I needed, being arrived just half an hour before the marriage. The room is tiny but well equipped and the tube is immediately outside the hotel. Breakfast is a plus, with very good products to taste. All in all it fully fulfilled my expectations.

Hot and sweaty

Customer review rating 2.5/5

Anonymous Families - 21/09/2021 Confirmed reviews ALL

The hotel is in a great position, friendly staff and really clean however each of the pillows and the mattress, had a synthetic protector which resulted in an uncomfortable, sweaty nights sleep. The air conditioning in the room seemed non existent.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mickael Vevres Directeur

Good location if you like cafes and bars

Customer review rating 5.0/5

Aiden K. Couples - 16/09/2021 Confirmed reviews ALL

The location was great. The staff was warm and welcoming

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Do not hesitate to book our room Privilége with a bigger size. Sincerely, Mickael Vevres Directeur

Nice hotel (although not really so close to either Bastille or the Marais :-) )

Customer review rating 4.0/5

John M. Couples - 13/09/2021 Confirmed reviews ALL

Very comfortable room, friendly staff, and a very decent breakfast buffet. Strange to have €300 reserved on my credit card to cover 'extras', when the room was prepaid (including breakfast) and there were no 'extras' available :-)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres Directeur

Good experience

Customer review rating 5.0/5

Ivan Couples - 25/08/2021 Confirmed reviews ALL

I've appreciated the room, clean and quiet, even if small. Very friendly and helpful crew, top quality breakfast. I'll suggest this accomodation to my family and friends.

Dear Sir, Thank you for the very nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres Directeur

Great stay!

Customer review rating 5.0/5

Claus Friends - 22/08/2021 Confirmed reviews ALL

The hotel is very close to Metro Station… Breakfast is delicious!!! The Staff is fantastic, always helping and giving all information you need! Special thanks for Laura, and the recepcion staff! I would stay again…

Dear Sir, Thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres General Manager

Well located and clean

Customer review rating 3.5/5

C. F. Families - 11/08/2021 Confirmed reviews ALL

Polite people from reception Room to small

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Do not hesitate to book our superior rooms larger than our classic rooms. Sincerely, Mickael Vevres Directeur

Dirty

Customer review rating 1.0/5

Peter C. Couples - 31/07/2021 Confirmed reviews ALL

The room was infested with bugs and worms

Bonjour Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Hôtel Mercure Paris Bastille Marais. Je m'excuse pour le délai de ma réponse suite à votre premier mail du 29 Juillet. En effet, je souhaitais m'entretenir avec les équipes présentes pendant le séjour de votre fille avant de vous apporter une réponse. Je tiens à vous rassurer et vous confirmer que le ménage est bien effectué tous les jours dans les chambres. La présence d'insectes dans un lieu quel qu'il soit n'est pas forcément dû à un manque de nettoyage. Aussi nos équipes sont disponibles 24h/24h et je reste persuadé que nous aurions apporté une solution immédiate à votre fille si nous avions eu connaissance de cette situation dés le soir même, voire le lendemain. J'ai moi-même était vérifié cette chambre dès le Lundi sans trouver de traces mais nous restons en alerte en cas d'un autre signalement. Malgré vos regrets, nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel et je me ferai un plaisir de m'occuper personnellement de votre réservation. Bien sincèrement, Mickael Vevres Directeur

Very nice staff and service.

Customer review rating 4.5/5

Mark Solo - 23/07/2021 Confirmed reviews ALL

Spacious room, quiet (high floor), nice features (coffee, water, good shower).

Dear Sir, Thank you so much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael Vevres General Manager

Poorly managed

Customer review rating 2.0/5

Theodore G. Families - 05/07/2021 Confirmed reviews ALL

My stay was 9 nights. 1)Housekeeping was very chaotic and intermittent. They have no tags to hang on the door, so when I was gone, no one came, and when I was there, they walked right in. 2) There was no English-language station on the TV for the entire 9 days. A 4-star hotel should have an English-language station. They claimed it would be fixed in mid-July. I believe I should have a refund of at least one nights stay.

Dear Sir, Thank you for taking the time to tell us about your experience at Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations. It is true that there are no signs "do not disturb / clean the room" because following government directives we are still not allowed to put them back. Housekeeping staff and housekeeping staff management have nothing to do with it. Also, our TV channel provider has indeed had a problem on the transmission of channels totally beyond our control. Believe us, we contacted them every day so that they could fix the problem. Regarding your request for compensation, your reservation being made by Expedia, you must contact them so that they can come back to us. Best regards Mickael VEVRES General Manager
Customer review rating 3.5/5

Lilian Business - 02/02/2021 Confirmed reviews ALL

simple et correct

Bonjour Monsieur V. Nous vous remercions d'avoir pris le temps de répondre au questionnaire suite à votre séjour au Mercure Bastille Marais. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, Marine Buisson Calafat Responsable hébergement

Decent hotel in nice area

TripAdvisor rating 4.0/5

yorkh651 Business - 13/09/2020 TripAdvisor review

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

TripAdvisor rating 4.0/5

fraserb549 19/02/2020 TripAdvisor review

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Europe Christmas holiday

TripAdvisor rating 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor review

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

TripAdvisor rating 3.0/5

swinster70 Business - 21/10/2019 TripAdvisor review

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Noisiest hotel ever

TripAdvisor rating 2.0/5

John F Couples - 16/10/2019 TripAdvisor review

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in paris