Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 825 reviews

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Description

Hotel extras

  • Hotel in the center of Paris

  • Warm and professional welcome

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

Our accommodation(s)

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 Paris
France

GPS:48.857251, 2.380612

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Tuck into our extensive buffet breakfast served from 6:30am. Settle yourself comfortably in one of the spacious baroque-style seats overlooking a scene from an 18th Century ball.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  825 reviews

TripAdvisor Rating  4.0/5  781 reviews

Mercure Paris Bastille Marais

TripAdvisor rating 3.0/5

ANGELO V TripAdvisor review

Hotel Mercure Paris Bastille Marais is well located in an area with public transportation links (metro station Voltaire). Hotel cleanliness was very good, and my room was good enough, although smallish and without much space for luggage and clothes and with a narrow oddly shaped desk. The bed was comfortable and air conditioning - although was not noisy was totally ineffective. The bathroom consisted of a long empty corridor, with everything cramped at the end (shower, basin, toilette). Free wi-fi was good, staff were helpful, and breakfast was OK. To summarise: nothing bad, but everything definitely less than what I found in other four star hotels.

Dear Angelo, We would like to thank you for your comment following your stay. It’s a real pleasure to know that you liked the location and breakfast. We would be delighted to welcome you again on your next trip, in order to offer you a room more suited to your needs. Best regards Lili Mornet Vekua Responsable d'hébergement H7847@accor.com

OK hotel

Customer review rating 3.0/5

Av Solo - Confirmed reviews ALL

Hotel Mercure Paris Bastille Marais is well located in an area with public transportation links (metro station Voltaire). Hotel cleanliness was very good, and my room was good enough, although smallish and without much space for luggage, clothes. The bed was comfortable and air conditioning was not noisy but totally ineffective. The bathroom consisted of a long empty corridor, with everything cramped at the end (shower, basin, toilette). Free wi-fi was good, staff were helpful, and breakfast was OK. To summarise: nothing bad, but everything definitely less than what I find in other four star hotels.

Dear ANGELO V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. We are sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope that you have a good day. Sincerely, Daïsy

Comfortable stay

Customer review rating 4.5/5

Grish Couples - Confirmed reviews ALL

Good amenities and location.

Dear GRISHMA G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Marais. We are delighted to know that you liked our location and amenities, we will be happy to welcom you again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daïsy

Not the best choice for me but you might like it.

TripAdvisor rating 3.0/5

justmyownthoughts TripAdvisor review

This small hotel is in the bustling place Leon-Blum. Although the direct area is a little gritty, the location is good and convenient. Extending outwards the local streets become quieter and more peaceful. Amongst the local businesses are numerous boulangeries, patisseries, cafes and restaurants. The quality can be quite good and many varied international cuisines are represented. Overall the hotel is a little basic with a bit of a modern, albeit shopworn, edge. The pillows were lumpy, the draperies weren't hanging correctly, an unopened piece of mail postmarked 2019 appeared, as did a bobby-pin. For the price this is probably a solid, perhaps better than standard, choice. The staff was kind. Every other guest seemed delighted to be there.

Dear Justmyownthoughts We would like to thank you for your comment following your stay. It’s a real pleasure to know that you liked our location. We are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies. Mercure hotels are keen to offer you the best quality of service for your stays; therefore your opinion is very valuable. Best regards Lili Mornet Vekua Responsable hébergement h7847@accor.com

OK if you have to stay in the area

Customer review rating 2.5/5

A Couples - Confirmed reviews ALL

The staff was pleasant and the room adequate. The square is a busy and chaotic place from which to come and go. The pillows were impossibly uncomfortable. The mattress was OK. The room was VERY small and clean enough, but we did find on the floor a piece of unopened personal mail belonging to an unknown person with an address nearby and it was postmarked 2019. Clearly the room must have been leaned since then but how did it get there and why did no one notice until we found it? Also, because of an early flight arrival we were going to book the room for the night before our arrival so we could access the room. On booking through Mercure we found they offer early check in for €50, so we did that instead. On arrival there was no room available so we needed to wait until check in.

Dear ARTHUR H., Thank you very much for taking the time to write a review about your stay. We are very sorry if our service and facilities did not meet your expectations. We hope that we will have the opportunity to welcome you again in our new environment in order to let you a greater memory of our hotel and staff. We remain at your entire disposal Sincerely, Lili Mornet Vekua Responsable d'hébergement H7…

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Other web-users rate our hotel

  • 388 reviews 9.5/10 Location
  • 532 reviews 6.3/10 Room
  • 489 reviews 9/10 Service
  • 351 reviews 5.1/10 Comfort
  • 251 reviews 8.3/10 Breakfast
  • 182 reviews 7.9/10 Cleanliness
  • 73 reviews 3.5/10 Amenities
  • 68 reviews 6.4/10 Vibe

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