Mercure Paris Bastille Marais hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 670 reviews

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Mercure Paris Bastille Marais hotel - Image 1
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53 rue Richard Lenoir, 75011 PARIS, France

Description

Hotel extras

  • Hotel in the center of Paris

  • Warm and professional welcome

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

Our accommodation(s)

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 PARIS
France

GPS:48.857251, 2.380612

Telephone
Fax +33 1 44 64 96 92

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Tuck into our extensive buffet breakfast served from 6:30am. Settle yourself comfortably in one of the spacious baroque-style seats overlooking a scene from an 18th Century ball.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  670 reviews

TripAdvisor Rating  3.9/5  796 reviews

Customer review rating 3.5/5

Cao N. H. Solo - Confirmed reviews ALL

I have mix feeling about my stay. The pro: nice decoration room, the staff is exceptional friendly from the reception to house keeping team, location is near the metro. The cons: there is a renovation on going which mean there maybe drilling noise during the day, only 1 lift so you may have to wait a long time for it, there is no mini fridge in the room although they will provide if you ask. However, the room design has no space for the fridge so it will be put on the floor in the room. Hotel location is in resident area so it is far from main tourist attraction ( around 30m on train or longer in bus).

Dear Guest, Thank you for taking the time to share your feedback. We understand about the mini fridge and trying to fine a solution. We hope to welcome you back to our hotel very soon! Sincerely, Charly LUTCHMADU Front Office Manager

Customer review rating 5.0/5

Preciosa O. Families - Confirmed reviews ALL

Great location just across a metro station. Staff were very friendly and helpful. A lot of restaurants nearby.

Dear Preciosa, We thank you for taking the time to give us a review about your stay at the Mercure Paris Bastille Marais. We are so grateful that you enjoyed our closeness to the metro stations as well as our neighborhood. It's a pleasure to hear you were able to try some of the wonderful restaurants nearby. It's great to know our staff was up to your standard. Your satisfaction is our priority! We hope to see you again during your next trip to Paris. Kind Regards, Emy

Customer review rating 4.5/5

Patrick D. C. Business - Confirmed reviews ALL

The hotel is well located and offers all a business traveler requires. The rooms are newly refurbished and quiet. The breakfast is decent. Staff are friendly.

Monsieur D. C., Nous vous remercions pour vos commentaires suite à votre séjour au Hôtel Mercure Paris Bastille Marais. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas D. partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Restez connecté(e), "likez & partagez" notre page Facebook : www.facebook.com/MercureParisBastilleMarais Dans l’attente D. vous accueillir D. nouveau, nous vous prions D. croire, Monsieur, en l’expression D. nos sentiments les meilleurs. Charly LUTCHMADU Chef D. Réception

Customer review rating 4.5/5

Howard K. Families - Confirmed reviews ALL

the manager and all the staff are very accomadating. They are there to help.

Dear Mr K., We very much appreciate your comments regarding your stay at Hôtel Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we have taken into consideration your comment concerning the closet, drawers and shelves, we will see with our interior designer if he can improve this Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charly LUTCHMADU

Customer review rating 4.0/5

Martine X. Couples - Confirmed reviews ALL

Very comfortable room ( privilege room - very good bed!)). Reception (Tiphaine and indeed all reception staff we met) and other hotel staff ( Helene) were lovely and helpful. The renovations didn’t impact us as such (There was no noise). The soft beverages (complementary with Privilege room) were very nice… It would have good to have some other services ( e.g able to order wine and snacks) however this wasn’t a service there. I don’t know if this is due to renovation work or whether Mercure Bastille doesn’t offer this at all even pre-renovation. Soft drinks and beer were the options for the Accor drink benefit. The wine bottles in the breakfast room were empty and remained empty for the duration of our stay.🫤 We didn’t have breakfast there but it looked like there was a good range available. So, our impression was that Mercure Bastille was handling the renovations very well, with no inconvenience to clients. The Privilege room was sufficiently roomy. And the best experience, were the staff. The location didn’t suit us hence the rating given (I should have done my homework better).

Dear Martine, Thank you so much for your kind words and detailed feedback. I remember you very well, and it was a pleasure to welcome you, talk with you, and take care of you during your stay with us. You were such wonderful guests! I am delighted to read that you enjoyed the comfort of your Privilege Room and appreciated the complimentary beverage, as well as the service from our team – it really means a lot to us. Thank you also for sharing your suggestions regarding food and beverage options; your feedback is very valuable as we continue to improve our services. I am also glad to know that the renovation work did not disturb you. We all hope to have the joy of welcoming you back again on your next trip to Paris. Warm Regards, Tiphaine Receptionist

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Other web-users rate our hotel

  • 345 reviews 9.4/10 Location
  • 461 reviews 6.5/10 Room
  • 482 reviews 9.2/10 Service
  • 290 reviews 5.1/10 Comfort
  • 216 reviews 8.3/10 Breakfast
  • 152 reviews 9.2/10 Cleanliness
  • 61 reviews 3.9/10 Value
  • 5 reviews 3.3/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.