ibis Paris Bastille Opera 11th Hotel 3 stars

We stayed at the Ibis hotel for 7 years in a row in August when Parisians take their holiday. We love the Marais neighborhood with plenty of terraces and restaurants. As usual we reserved a wheelchair adapted room which is now renovated in a somber minimalistic style. However, in our view no proper attention was paid to make the room suitable again for wheelchair users (see below). The renovation is still in progress which meant that the window was covered and there was no view. The air conditioner worked but was noisy at full power. We pre-ordered breakfast for our weeks stay which was charged for the full price per person. Due to COVID there is no breakfast buffet. Instead, you get a paper sack with a fixed and limited content and max. 2 hot drinks (no eggs, fresh fruit, ham, Madeleine, nuts, apple compote which we enjoy). Guests are asked to eat their breakfast outside or in the hotel room. We stayed in the lobby the first few days but were summoned to go outside or to the room. The terrace was closed due to renovation. The cosy looking breakfast/dining space was closed to to COVID. There was no room cleaning due to COVID. Hygenic sacks could be put outside the room to be collected but no-one came to collect them after 2 days so we brought them down. Personal was friendly but sometimes strict: if we came a minute before 10 after a battle with the hotel beds to collect the breakfast the serving lady refused to initially serve the hot drinks (we couldn't help but notice that a lot of breakfast sacks were not collected at all by the hotel guests). The following remarks are applicable for guests that are to totally dependent on wheelchair and hygienic cleaning. First some positive remarks: in the bathroom a shower curtain has been put in place that prevents the bathroom floor from being flooded. However, there was no proper toilet paper container or shelve available anymore which necessitated us to put it on the only available chair which rendered it useless for other purposes e.g shower chair. The shower head holder may serve as a safety rail (there is no separate wall mounted safety rail or bathing chair). There was one wall mounted flip-up safety rail near the toilet, but we did not trust it to bear a humans weight (it was shaky probably because the wall to which it is attached cannot bear the weight). The bed was a nightmare for my wife with a (too) soft mattress and a separate topping that shifted in all directions. We had to ask an additional mattress to gain the necessary height for my wife to slide on the bed from the wheelchair, but then we had to struggle to get the topping in its proper place. The minimalistic shelves in the bedroom were ill-placed for a wheelchair user and clothes cannot be hanged properly. We would gladly provide some tips to make it more suitable. COVID cannot be blamed for this. The manager Osvaldo Capote Herrera can contact us if needed because we appreciate the hotel location and personal. Please consider this review not as a way to get money refunded but as a true concern that handicapped guests were not consulted when re-furnishing rooms for handicapped people which is a great service. We enjoyed the hotel in the past and hope to do that in the future as well when COVID is no longer a threat.

It would have been even better if the air conditioning were a bit stronger.

I booked the rooms included the breakfast. It is pity we were not informed with the booking that 1) we were to only receive a limited breakfast in a bag and 2) how the hotel will operate (which services are - not- available) due to the corona situation We do understand that this is due to the corona situation but informing the customer is important. Morning noise due to works begin done in the hotel was not pleasant at all.

At the time of the stay there was some works done in the hotel (its facade) resulting in lots of noise. Limited services due to Covid-19 are understandable but this was not communicated during the booking.

Different times at the moment but the stay at the hotel was good and the room comfortable. Staff welcoming.

I have stayed with you before and chose to stay again because the hotel is so well located. The reception area is lovely and the reception staff were excellent. However when we went up to our room, it smelt really badly of damp. The smell was so overpowering and we didn't feel comfortable. There was scaffolding outside the window too so the room was very dark. I went to reception and the staff there were excellent and moved us straight away. The new room didn't smell of damp but the floor boards were all coming up and the tap was dripping so there was a constant noise in the room. I think we would need the bedrooms to be refurbished before staying again.

We loved our stay with you even though our trip was cut short. Even though the hotel was under renovations, our rooms were in quiet and comfortable.

Stayed one night.

Nice, modern, clean hotel. Staff friendly. Great location few minutes from metro station.

My go-to hôtel when staying in Paris. Nice location, reasonable prices, new rooms

I am an opera lover so I looked for a hotel close to the opera house. I was rather pleasantly surprised by this Ibis hotel. In the center of Paris but apparently far from the madding crowd The service, breakfast and hotel bar were really good, the room was modest by comfortable. I was very satisfied.

Friendly and professional staff in the reception. Strange - however - that we were informed about noise between 9 and 17 when we checked in. It would have been better to be told when the booking was made.

Renovations were on going but our floor has not been redone yet and was a bit shabby, in particular some brown mold on the wall in the bathroom

We use this hotel all of the time in Paris because of its location close to the metro and the variety of small restaurants around it. The breakfasts are very good but it pays to avoid peak times. Rooms are a good size and always clean. Bar could do with a wider choice of beers and it would be nice to have the English language French news channel available in the rooms.

I love staying at Ibis hotels and I love the recently renovated Ibis Bastille. Staff are friendly and super helpful with transportation and attractions. The hotel and rooms are spotless. I travel solo most of the time and I feel both safe and cared for. I highly recommend.