ibis Paris Bastille Opera 11th 3 stars

Customer review rating (ALL Rating) 4.3/5 3,459 reviews

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15 rue Breguet, 75011 PARIS, France

Description

Hotel extras

  • At the heart of the historic district of Bastille

  • Green Key certified: cuisine with fresh products/herbs from our veg patch.

  • A leafy terrace to enjoy a cocktail or dinner

  • 2691 sq. ft. (250 m²) of meeting space with natural light

  • Undercover private car park (supplement)

Our accommodation(s)

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Hotel location

ibis Paris Bastille Opera 11th

15 rue Breguet
75011 PARIS
France

GPS:48.857209, 2.372763

Telephone
Fax +33 1 49 29 20 30

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Le Génie Sous Les Etoiles

Le Génie sous les Étoiles offers gourmet bistro-style cuisine with fresh produce. Our terrace with exotic plants is perfect for enjoying a snack, hearty meal, brunch, or an aperitif Parisian style.

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ALL Rating  4.3/5  3,459 reviews

TripAdvisor Rating  3.6/5  3,352 reviews

Customer review rating 3.5/5

Remo E. Couples - Confirmed reviews ALL

Das Frühstück war sehr gut. Jedoch hat mich die Essensausgabe überhaupt nicht befriedigt. Man musste lange anstehen weil die Anordnung aus meiner Sicht suboptimal ist. Teller- und Besteckausgabe sind nicht optimal. Besteck war lange nicht vorhanden und auch das Nachfüllen von ausgegangenen Speisen dauerte viel zu lange. Das Wifi im Zimmer 237 war sehr langsam und zeitweise nicht verfügbar. An der Bar war Personal das Kopflos arbeitete und zu langen Verzögerungen bei der Getränkeausgabe führte.

Sehr geehrter Herr E., wir danken Ihnen für Ihre Anmerkungen. Wir freuen uns, dass Ihnen das Frühstück gefallen hat. Ihre Hinweise bezüglich der Verteilung der Mahlzeiten und der Anordnung nehmen wir zur Kenntnis, da wir ständig bemüht sind, den Ablauf zu optimieren. Wir bedauern die Unannehmlichkeiten, die Sie mit dem Wi-Fi und dem Service an der Bar erlebt haben. Solche Rückmeldungen helfen uns, die Qualität unserer Dienstleistungen zu verbessern. Mit freundlichen Grüßen, Imad Front Office Manager,

Customer review rating 5.0/5

Gaston F. Couples - Confirmed reviews ALL

Hotel cómo con excelente desayuno en una zona segura y con el metro cerca

Dear Mister F., We sincerely appreciate your kind words regarding our location and breakfast. We are pleased to know that you enjoyed your stay at our hotel. We look forward to the pleasure of welcoming you again in the future. Sincerely, Ninon Moutot Community Manager & Guest Relations

Customer review rating 5.0/5

Monique S. Couples - Confirmed reviews ALL

Impeccable

Chère Madame S., Nous vous remercions pour vos commentaires élogieux et sommes ravis que vous ayez passé un agréable séjour chez nous. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite. Cordialement, Selmane Kouakoua, Responsable Hébergement,

Customer review rating 2.0/5

Dzsenifer A. K. Couples - Confirmed reviews ALL

The hotel is well located, clean, and equipped with most of what you need. It's what you would expect from a 3 star hotel, but the price is quite high in comparison. The staff was friendly and helpful but barely spoke English which is a huge problem if you work in a hotel - lucky I understand French well enough to decode what they said. The breakfast was absolutely amazing, huge variety (toast, baguette, eggs, ham, cheese, jam, muesli, milk, croissants, pain au chocolat, salad, yogurt, everything you can imagine), so I would highly recommend it. What I would absolutely not recommend is the dinner, it was hideous. We got half board, so dinners were included in the hotel's restaurant. We got 35 euros per person which we could spend every night at the restaurant, which is a lot of money - we usually ordered for 15-20 euros per person, so of course it was a great deal for the hotel. With this money, you could eat a decent meal in any of Paris' restaurants I would say. A decent meal I say, because that was out of the question in the hotel's restaurant. We stayed there for 7 nights which means we ate 7 dinners. They had like 4 or 5 main courses that you could order, but on most days they were out of something - we tried to order apricot jucie, no, they were out of apricot; my partner tried to order steak (one of the very few main courses), no they were out of steak. I absolutely cannot imagine how a restaurant with this little variety can be out of ingredients. When we tried to vary dishes, the waiters were the most unhelpful. They treated the menu as some kind of sacred text. For example there was steak with vegetables on it as a main course, and another main course was burger with french fries. My partner tried to order steak with french fries, but they said, no, that's not possible because the steak comes with vegetables. Another example is that there were two main course choices specifically for kids: spaghetti bolognese and fish and chips. We tried to vary our dinners by ordering the spaghetti bolognese, but no, absolutely not, that was only for kids, and apparently for some reason they refused to bring it to us since we were not kids. I should mention the dish of the day which was usually something not on the menu, and I sometimes ordered that and was very satisfied, so there's that at least. But I had to figure out for myself what the dish of the day was, because it was usually written on a chalkboard in French only (in a hotel!) and when I asked the waiters they usually just read it out loud in french(!) and I ended up translating it for myself. In fact the waiters also spoke very little English and they seemed completely incompetent when we asked anything - for example my partner asked for a caesar salad which according to the menu was chicken and salad with a poached egg on top, and she requested it without the egg. They put the egg on it. Then I ordered a burger without mushroom sauce. They brought the mushroom sauce. My partner ordered a steak well-done. The waiter asked: steak red? Apparently he didn't understand what well-done meant in the context of steaks, which, again, is a huge problem. We had to tell him "not red, very cooked, very very cooked" to make sure he understood. One time we waited for like 15 minutes to even get the menu. Honestly, I saw the bad reviews of this restaurant online and I was like, it cannot be that bad, but yes, it was that bad. Listen to the reviews people! Or at least definitely don't pay for half board if you stay in this hotel - the restaurant is fine to try, but 7 dinners here were way too much. If I could, I would ask for at least a partial refund on this terrible half board experience when it comes to dinners, but I know nobody will care, because the restaurant's reply under all the bad reviews is some chat-gpt written nonsense, that they sorry you felt that way and hope next time you will enjoy their restaurant more - well, there won't be next time, I can promise that.

Dear Dzsénifer Artemis Kertész, Thank you for taking the time to share your feedback regarding your recent stay with us. However, we sincerely regret that your experience with our restaurant did not meet your expectations. I present to you my most sincere apologies We understand that the dinner service fell short, particularly concerning the availability of menu items and the communication challenges with our staff. We strive to provide a diverse dining experience and will take your comments under consideration for improvement. Your feedback regarding the language barrier is also noted; we will work on enhancing our staff's English proficiency to better assist our international guests. We will be crediting you with 3,500 courtesy points on your ALL card & we again offer our sincere apologies Corentin Lainé F&B Manager

Customer review rating 2.5/5

Annabelle M. Families - Confirmed reviews ALL

Cet hôtel bénéficie d'un emplacement idéal. L'accueil par contre a laissé à désirer. Je suis arrivée à 13heures et la jeune femme à l'accueil m'a directement dit "vous connaissez les horaires de check-in" ??? Oui 14h mais peut-être pouvons-nous accéder à notre chambre... Réponse négative. Le jeune homme à côté nous propose de nous enregistrer, donc très aimable et nous trouve une chambre prête. Le problème est le manque d'amabilité en 1ère intention et dans le même temps d'autres clients arrivent pour se présenter auprès de la jeune femme et elle effectue leur check-in ... L'absence de serviettes de toilette le lendemain m'a moins choqué car les personnes présentes ont été très serviables et ont tout fait pour nous en trouver.

Merci d’avoir partagé votre avis. Nous sommes ravis que l’emplacement de l’hôtel et l’aide apportée par notre équipe aient été à la hauteur de vos attentes. Nous sommes désolés pour votre mauvaise première impression à l’accueil. Ce n’est pas le service que nous souhaitons offrir à nos clients. Pour précision, la personne que vous mentionnez n’était pas membre de notre équipe permanente, mais une intérimaire présente exceptionnellement ce jour-là. Nous espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions. Cordialement, Imad, Chef de Réception,

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Other web-users rate our hotel

  • 1,664 reviews 9.7/10 Location
  • 2,219 reviews 4.9/10 Room
  • 1,743 reviews 8.5/10 Service
  • 29 reviews 6.8/10 WiFi
  • 1,554 reviews 3.2/10 Comfort
  • 914 reviews 7.9/10 Breakfast
  • 795 reviews 8.2/10 Cleanliness
  • 578 reviews 9.4/10 Vibe

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