The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,542 reviews

The Sebel Canberra Civic - Image 1
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Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,542 reviews

Customer review rating 3.5/5

John V. Families - Confirmed reviews ALL

Would have been better if you could open the windows for some fresh air. The best Accor hotels have this the others don't- just recycled air! Won't stay again because of this.

Dear John, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 3.0/5

Nick B. Business - Confirmed reviews ALL

This was an odd experience. A lovely warm welcome at check in, status recognised etc. Room great. On arrival I asked about laundry as having been travelling for some time I needed to get some clothes cleaned. The guy told us as long as we drop it with reception by 9am it will be back by 6pm same day. Ideal. Next morning around 7am I dropped it to be told there is no laundry service at the weekend. I also had to wait ages before anyone attended reception which was a common theme - apart from the morning of check out, every time I went to reception there was no-one there and they also have no call button or phone to get anyone. You just have to wait. Canberra is a ghost town with very few people anywhere despite this being in the CBD. The hotel seems to reflect this! Other sub-optimal experiences were being asked to leave the bar mid morning where we were working (the only real communal space in the hotel) with drinks we had bought there. This was because they were closing the area! Why? Also in the hotel coffee shop the server (who to be fair did not have English as a first language) did not understand what toast was. I just wanted standard buttered toast but she really struggled and I ended up with a toasted butter sandwich: most bizarre.

Dear NICK B., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Civic Team

Customer review rating 3.5/5

Nick M. Business - Confirmed reviews ALL

Easier parking would be beneficial

Dear NICK M., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Team

Customer review rating 3.5/5

Suter M. Business - Confirmed reviews ALL

Pros were great city location and clean and cosy rooms, comfortable bed. Cons were no smart TVs and loud fan.

Dear SUTER M., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic Team

Customer review rating 5.0/5

Craig R. Couples - Confirmed reviews ALL

Experience was great. Always a pleasure visiting Sebel Canberra, checking in and out was great.

Dear CRAIG R., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Other web-users rate our hotel

  • 1,305 reviews 7.6/10 Location
  • 1,221 reviews 7.9/10 Room
  • 807 reviews 6.5/10 Service
  • 20 reviews 7/10 WiFi
  • 539 reviews 7/10 Cleanliness
  • 107 reviews 4.8/10 Breakfast

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