The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,677 reviews

The Sebel Canberra Civic - Image 1
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Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,677 reviews

Customer review rating 3.0/5

Lynda Z. Friends - Confirmed reviews ALL

We booked a 1 bedroom apartment for 3 adults with accor platinum status. Despite early check-in benefits, we were advised check-in would not be before 1pm. We were given a bottle of wine as both the welcome gift and to make up for welcome drinks. Breakfast is in the adjacent restaurant and is from the express menu, meaning high carb options such as croissants, muffins, banana bread and a beverage. No healthy items to choose from and certainly no fresh fruit / cereal, etc. There is no parking on-site and parking is a block away in a another building and can be validated at the hotel at $25/night. Basically, accor benefits are completely non-existent here and I wouldn't really recommend this hotel if you enjoy those. On the plus side, the location of the hotel is fantastic and only a short walk from civic centre and it is clean. 2 days would be my maximum stay.

Customer review rating 4.0/5

Robert W. Couples - Confirmed reviews ALL

Our room was quiet, nicely decorated and clean. As the Sebel is dog friendly, we took our young dog with us for a short break. The reception was responsive to our enquiries and were professional. It is a central location and easy to access. The only shortfall was our room missed a room clean on one day. Though reception were responsive to sorting out some amenities.

Customer review rating 4.5/5

Philip P. Business - Confirmed reviews ALL

It was pleasant and staff were very polite

Customer review rating 4.5/5

Ivan M. J. Solo - Confirmed reviews ALL

I really enjoyed my stay, the bed and pillows were very comfortable and the space was nice to live in. I did find that even when I didn't put out the door sign to have my room made I would come back to it made sometime my belongings that I left on the bed would be moved out tucked under the bed sheet leading me to at first think it was missing. I did also have a small problem when I had left one of my medical applicators (a pipet) to soak in the sink while I was out and then came to find it had to been removed and j wa unable to use my medication(this was life saving medication or anything so it was fine I was out it). Apart from this small funny things I had a very nice time :)

Dear IVAN M. J., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Management

Customer review rating 2.0/5

Karen L. Business - Confirmed reviews ALL

I stay here every month. The last 4 including March stay I’ve had the freezer in my room iced over. The first 2 times, I used a knife and a towel from the bathroom to stab the ice out of the freezer, last month (February) when I went back down to reception, the lady put me in a family room as she knew the freezer was good to use. This month, when I went back down to reception to let them know the freezer wasn’t able to be used, they offered for me to put my ice bricks in their freezer which is not good for me as I leave before reception opens. So then I had to wait for someone to come and see it then he had to go back down and grab a bucket and something to remove the ice out of the freezer. I left home at 5:30am that morning, all I wanted to do was get in my room, unpack my esky and relax. Also, when I phoned and booked a room I asked the girl could she please ensure the freezer wasn’t frozen over, obviously this didn’t happen which is very disappointing when I am a regular at the Sebel and also a member. Also, when I checked in and paid for my room I asked the male worker if he could please ensure there is a note on my stay to email the invoice to me. I’m still waiting for the invoice. This is also a common theme where I have to phone up and request my invoice be emailed right away so I can process my expenses for work.

Dear Karen L., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Management

Other web-users rate our hotel

  • 1,340 reviews 7.7/10 Location
  • 1,262 reviews 8.1/10 Room
  • 848 reviews 7/10 Service
  • 22 reviews 6.6/10 WiFi
  • 557 reviews 7.6/10 Cleanliness
  • 108 reviews 4.6/10 Breakfast

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