The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,323 reviews

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The Sebel Canberra Civic - Image 1
The Sebel Canberra Civic - Image 2
The Sebel Canberra Civic - Image 3
The Sebel Canberra Civic - Image 4
197 London Circuit, Canberra, 2601 CANBERRA, Australia

Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

Superior Room 1 Queen and 1 Single Bed

Photo out of - Superior Room 1 Queen and 1 Single Bed

Modern room with city views. A Luxurious Pillowtop Queen and Single bed with Kitchenette facilities and a Nespresso coffee Machine. Enjoy free WIFI*.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s)
  • Views: City View
See availabilities

Enjoy City views from your family apartment. The family apartments feature a queen bed in the main room with the kitchen and two single beds in a separate room off the main room. Sofa bed available at charge. Kitchen facilities. Enjoy TV with free WIFI.

  • Views:

    City View

Max. number of persons
5
Area
From 50 m² / 538 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Luxurious room with City views. Modern furnishings with a Pillowtop king bed, work desk and Kitchenette facilities, Nespresso coffee Machine. Enjoy the rooms 55inch TV with free WIFI*.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Studio/kitchenette
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 144 rooms
  • 5 rooms for people with reduced mobility
  • 18 family rooms
  • 144 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed

Catering

Breakfast

  • Breakfast à la carte Additional charge

Sports and leisure

Pedal boat Additional charge

  • Nearby

Jogging track

  • Nearby

Pedal boat

  • Nearby

Jogging track

  • Nearby
  • Near the property

Canberra Centre- $16.00*(T&C)

Parking information

  • Near the property

NCCC - $10.00*(T&C)

Parking information

  • Near the property

Breakfast

Non contractual photo

  • Hot Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,323 reviews

Customer review rating 4.5/5

Jennifer G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback, we really appreciate that you share the information with us which would help our team to pay a closer attention to the minibar and improve that on your next stays. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Canberra Civic Team

Customer review rating 4.0/5

Angela P. I. Families - Confirmed reviews ALL

Dear ANGELA P. I., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Tanya G. Couples - Confirmed reviews ALL

Dear TANYA G., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 3.5/5

Benoit K. Business - Confirmed reviews ALL

Dear BENOIT K., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Helen R. Families - Confirmed reviews ALL

Dear HELEN R., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Dear Guest, Thank you for taking the time to share your feedback, we really appreciate that you share the information with us which would help our team to pay a closer attention to the minibar and improve that on your next stays. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Canberra Civic Team

Customer review rating 4.0/5

Angela P. I. Families - Confirmed reviews ALL

The stay was great, comfy bed and the benefit of an apartment meant my family could join us on a short trip to Canberra.

Dear ANGELA P. I., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Tanya G. Couples - Confirmed reviews ALL

Very good experience. Highly recommend Sepel

Dear TANYA G., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 3.5/5

Benoit K. Business - Confirmed reviews ALL

The location is great in the middle of the city but the parking is not good at all....

Dear BENOIT K., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Helen R. Families - Confirmed reviews ALL

Perfect central location, excellent knowledgeable & very pleasant staff, & comfortable room with all appointments required included

Dear HELEN R., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 2.5/5

Gerard S. Business - Confirmed reviews ALL

The location and price was very good, however, I was not able to access the gym, one of the reasons I had booked the hotel. Further suggestions would be to update the television, removing the payment features and instead giving guests access to login to their own streaming accounts. I would also consider removing the bar snacks, and instead provide the guests with a bath gown, pyjamas, and some basic toiletries like toothpaste, which would go a long way.

Dear GERARD S., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 3.0/5

Bradley H. Business - Confirmed reviews ALL

Nice rooms , comfortable beds and pillows , no parking at the Motel or reception, you have a 4 minute walk back to the room , not great if it is raining

Dear BRADLEY H., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic

Customer review rating 0.5/5

Marcos A. Families - Confirmed reviews ALL

As a frequent business traveler and Accor Gold member, I expect a baseline of cleanliness regardless of luxury level. That’s not a luxury issue, it’s a standards issue. The room I was given fell well short: Hair throughout the carpet, Greasy handprints on the wooden headboard, Dust on visible surfaces throughout the room, top and sides of the fridge appeared uncleaned for years, rappers and food debris (oats) on the floor, Bathroom flooded during every shower. I tend to choose Accor for its practicality and for the Qantas points, and every stay so far has been fine. But no amount of points is worth this kind of experience, and it’s genuinely made me reconsider using Accor going forward. I’m also Marriott Bonvoy Gold Elite, and I have never had anything close to this happen at any of their hotels. When I raised the complaint, I should have been offered a new room on the spot — that didn’t happen. And the fact that I had my kids with me made the situation even worse.

Dear MARCOS A., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, The Sebel Canberra Civic

Customer review rating 4.0/5

Neil P. Families - Confirmed reviews ALL

Excellent location and very handy to the main shopping and restaurants

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Canberra Civic

Customer review rating 3.0/5

Durrant P. Business - Confirmed reviews ALL

Noisy aircon which couldn't be turned off, missing teaspoon, shower tap broken. Gym gear in need of repair and maintenance (ie squeaky elliptical trainer)

Dear DURRANT P., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Daniel S. Solo - Confirmed reviews ALL

everything was perfect for a short stay

Dear DANIEL S., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Sam W. Couples - Confirmed reviews ALL

Came with family to Canberra to catch up with some friends, the Sebel is in a great location.

Dear SAM W., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 2.0/5

Sandra P. Families - Confirmed reviews ALL

Good location, staff were friendly. There was a maintenance issue in our room with the bathroom fans not turning off so first night was unpleasant as it was very loud and we struggled to sleep. The next day I spoke to staff in the morning on my way out at 9, they said to come back when I returned for a new room. When I returned at 2 I had to re explain the situation a new room wasn’t ready so I still had to wait another 15/20mins, as I was travelling with a child who needed his nap this was very inconvenient. They swapped our room to another the same. There was no offer to help me move my stuff etc, and they had me go up to the old room get my stuff and then have to return back down to the lobby (with our bags/child) before I could then go up to the new room. I would have appreciated an offer of help moving bags, or an upgrade or something for the inconvenience especially as I had to do this swap with an overtired child but there was no offer to help or compensate for the inconvenience.

Dear SANDRA P., Thank you for taking the time to tell us about your experience at The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I sincerely apologise for the inconvenience caused by the bathroom fan issue, particularly given the disruption to your sleep and the additional inconvenience of having to change rooms while travelling with your child. I am also sorry that our team did not provide the assistance you reasonably expected when moving your belongings or offer a suitable gesture to acknowledge the inconvenience. Please rest assured that we are taking the appropriate measures to address these concerns with our team and ensure that greater care is taken when handling similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Thi N. Business - Confirmed reviews ALL

We’ve stayed at this hotel twice now with our family and our doggos, and we’ve always been very happy with the service. The rooms have always been clean and comfortable, and the check-in process with our dogs was so easy and stress-free—especially compared with many other dog-friendly hotels we’ve stayed at in the past. Thank you again to the whole team for making our stays so enjoyable and welcoming. We really appreciate it and look forward to staying again!

Dear THI N., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Geoffrey M. Business - Confirmed reviews ALL

Hotel is convenient and comfortable. Reception staff excellent

Dear GEOFFREY M., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Spencer B. Couples - Confirmed reviews ALL

Loved it

Dear SPENCER, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Grant W. Business - Confirmed reviews ALL

Room was great - everything needed, quiet, warm and appointed. Only minor point was that no kettle was in the room - used the microwave to boil water. Apart from that, the stay was great. Staff are excellent and helpful.

Dear GRANT W., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 1.0/5

Mark N. Business - Confirmed reviews ALL

Overcharged for rooms, no welcome amenity no water in rooms free of charge, poor interaction with reservation desk

Dear MARK N., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Kerrie B. Business - Confirmed reviews ALL

perfect for my 1 night in Canberra each year

Dear KERRIE B., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 3.0/5

Simon C. Families - Confirmed reviews ALL

Room was acceptable and location good. However didn’t sleep well due to issues maintaining a good temperature between the two rooms. Single heating control, flow of hot air into small bedroom seems a lot higher than flow into main living areas. This means that in order to get the living area up to a comfortable temperature you end up with an uncomfortably hot children’s bedroom. Had to keep bedroom door open and even then was much warmer in small room than living area. Need to have seperate controls/thermostat or adjust ducting arrangement so more air is fed to the living area than bedroom.

Dear SIMON C., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Other web-users rate our hotel

  • 1,228 reviews 7.7/10 Location
  • 1,123 reviews 7.9/10 Room
  • 766 reviews 6.7/10 Service
  • 13 reviews 8.3/10 WiFi
  • 522 reviews 7/10 Cleanliness
  • 104 reviews 4.3/10 Breakfast

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