The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,637 reviews

The Sebel Canberra Civic - Image 1
The Sebel Canberra Civic - Image 2
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Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,637 reviews

Customer review rating 3.0/5

Courtney B. Couples - Confirmed reviews ALL

The room was basic with decent clean facilities. The handle fell off the shower and the aircon wasn't working. There was no parking

Dear COURTNEY B., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Team

Customer review rating 3.5/5

Jason M. Families - Confirmed reviews ALL

Overall it was ok. I think housekeeping needs a bit of work. When bed was made, it seemed rushed and sheets not tucked in etc. Part had fallen off shower door and sat on the bathroom floor for our entire stay. Did mention it to housekeeper as water would go all over floor when showering 7 night stay and coffee only restocked twice. Tea bags went 3 days without being restocked and had to go to reception to ask for more. Room was nice and overall a good stay. Just a couple of issues all with housekeeping.

Dear JASON M., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Team

Customer review rating 0.5/5

Asim S. Families - Confirmed reviews ALL

Had a very poor experience with housekeeping. The room was not cleaned properly at all — the same towels were left for the next day, the bed was not made properly, and no proper cleaning was done. There were even used nappy bags left in the toilet, which were not removed. The room was not vacuumed either, which is completely unacceptable for any accommodation. Overall, the cleanliness standards were extremely low, and this made our stay very uncomfortable. Definitely not the level of service we expected

Dear ASIM S., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 2.0/5

Guoxu D. Couples - Confirmed reviews ALL

This hotel offers no service at all. I have no idea how it got a 4.5-star rating. In my opinion, it's only a three-star hotel.

Dear GUOXU D., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Civic

Customer review rating 4.5/5

Joanne A. Couples - Confirmed reviews ALL

Staying at the Sebel is a standard that I enjoy. Place was clean and well maintained. Pillows were fluffy and comfortable. I would not recommend the gym. The gym is clean but it’s at the lowest floor at the back of the building where they do laundry etc and the exposed pipes inside the gym. I didn’t see any cameras that would make me feel safe as a woman or fans that would help circulate the air. Also there were complimentary Nescafé capsules in our room which was lovely but the machine itself was so full of dust I wasn’t sure if it was clean or safe to use. Location was great for exploring and walking around the city. Lucky it was during school holidays that there were free parking around.

Dear JOANNE A., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Other web-users rate our hotel

  • 1,330 reviews 7.7/10 Location
  • 1,251 reviews 8.1/10 Room
  • 838 reviews 6.8/10 Service
  • 21 reviews 6.9/10 WiFi
  • 553 reviews 7.4/10 Cleanliness
  • 108 reviews 4.5/10 Breakfast

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