The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,681 reviews

The Sebel Canberra Civic - Image 1
The Sebel Canberra Civic - Image 2
The Sebel Canberra Civic - Image 3
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Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,681 reviews

Customer review rating 3.5/5

Vanessa D. Solo - Confirmed reviews ALL

The hotel is very clean and very well located, which made it a convenient place to stay. However, the customer service could be improved. I sent an email a week before my stay asking for some information but never received a reply. I also called because I lost something in the room; I was told someone would call me back, but I never heard from them. Overall, the location is great, but parking is not on site, which can be a bit inconvenient.

Dear Vanessa D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Canberra Civic

Customer review rating 3.5/5

Charmaine M. Solo - Confirmed reviews ALL

Seems to be a busy spot. could have had more information about quick parking options prior to check in. you have to upload a QR code in the lift to get the options. Also at peak times maybe 2 staff on the desk would help.

Dear Charmaine M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Canberra Civic

Customer review rating 4.5/5

Denis P. Couples - Confirmed reviews ALL

I think the Sabel should have a printed map of the way to Canberra parking and make it clear that the parking is subsidized. This was very confusing and we had to make our own way and find the subsidy.

Dear Denis P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Canberra Civic

Customer review rating 4.0/5

Rebecca P. Couples - Confirmed reviews ALL

Stayed for 1 night, room was clean and comfortable however the room smelled a little musty. Great welcome and staff we dealt with, good location, lack of parking could be a challenge however we were lucky to find parking nearby, love the fact there is an EV charger right outside the hotel

Dear REBECCA P., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Civic

Customer review rating 1.0/5

Steve S. Friends - Confirmed reviews ALL

No attendance at reception past 10pm. Locked out of hotel. Evevators need to be tricked into taking you up. The lift that always is available is not for the hotel. You must press down and wait for this elevator and then press up! How is this normal?

Dear Steve S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Sebel Canberra Civic

Other web-users rate our hotel

  • 1,327 reviews 7.6/10 Location
  • 1,247 reviews 8.1/10 Room
  • 837 reviews 7.1/10 Service
  • 21 reviews 7.5/10 WiFi
  • 550 reviews 7.5/10 Cleanliness
  • 105 reviews 4.4/10 Breakfast

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