The Sebel Canberra Civic 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,296 reviews

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The Sebel Canberra Civic - Image 1
The Sebel Canberra Civic - Image 2
The Sebel Canberra Civic - Image 3
The Sebel Canberra Civic - Image 4
197 London Circuit, Canberra, 2601 CANBERRA, Australia

Description

Hotel extras

  • Pet Friendly Accommodation (free of charge - T&C Apply)

  • Central CBD location and close proximity to shopping district

  • Kitchenette in all rooms and 24 hour onsite gym access

  • Proudly partnering with local cafes and restaurants for guests to enjoy!

  • Current NABERS rating of 5 for Energy and 4.5 for Water

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

Superior Room 1 Queen and 1 Single Bed

Photo out of - Superior Room 1 Queen and 1 Single Bed

Modern room with city views. A Luxurious Pillowtop Queen and Single bed with Kitchenette facilities and a Nespresso coffee Machine. Enjoy free WIFI*.

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s)
  • Views: City View
See availabilities

Enjoy City views from your family apartment. The family apartments feature a queen bed in the main room with the kitchen and two single beds in a separate room off the main room. Sofa bed available at charge. Kitchen facilities. Enjoy TV with free WIFI.

  • Views:

    City View

Max. number of persons
5
Area
From 50 m² / 538 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Luxurious room with City views. Modern furnishings with a Pillowtop king bed, work desk and Kitchenette facilities, Nespresso coffee Machine. Enjoy the rooms 55inch TV with free WIFI*.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Studio/kitchenette
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio
  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Web TV
  • Pay per view channel(s)Additional charge
  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

The Sebel Canberra Civic

197 London Circuit, Canberra
2601 CANBERRA
Australia

GPS:-35.28157, 149.131973

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 144 rooms
  • 5 rooms for people with reduced mobility
  • 18 family rooms
  • 144 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed

Catering

Breakfast

  • Breakfast à la carte Additional charge

Sports and leisure

Pedal boat Additional charge

  • Nearby

Jogging track

  • Nearby

Pedal boat

  • Nearby

Jogging track

  • Nearby
  • Near the property

Canberra Centre- $16.00*(T&C)

Parking information

  • Near the property

NCCC - $10.00*(T&C)

Parking information

  • Near the property

Breakfast

Non contractual photo

  • Hot Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,296 reviews

Customer review rating 3.5/5

Wayne P. Couples - Confirmed reviews ALL

Dear guest, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Lauren E. Families - Confirmed reviews ALL

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Heather J. A. Couples - Confirmed reviews ALL

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Tania P. Business - Confirmed reviews ALL

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

David B. Couples - Confirmed reviews ALL

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Dear guest, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Lauren E. Families - Confirmed reviews ALL

The location was central to everything. Close to the shopping centre and a short walk to Lake Burley Griffin. 2 double beds and very comfortable for our family.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Heather J. A. Couples - Confirmed reviews ALL

As per above

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Tania P. Business - Confirmed reviews ALL

Helpful and friendly staff. Great location.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

David B. Couples - Confirmed reviews ALL

Our stay is satisfactory.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Mark L. Couples - Confirmed reviews ALL

The room was spacious, with excellent lighting, air conditioning, kitchenette with sink, refrigerator, toaster, kettle, Nestle coffee machine. Everything you need for a quick breakfast or snack during the day. Very reasonable rtaes for the quality provided. Highly recommended.

Dear MARK L., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 1.5/5

Shujun L. Couples - Confirmed reviews ALL

Location is good. However, on the website it stated as 4.5 star, but the facilities are only 2.5 -3 star level. for example, no complimentary milk pod for coffee, which is never seen in hotels. the room is too small and has a bit smell

Dear SHUJUN L., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 2.0/5

Rebecca O. Couples - Confirmed reviews ALL

We have stayed here before and it was wonderful - a great location and staff. However, this time the hotel was noisy with large groups of people and youth making noise and disrupting the hotel. This was not good enough and we had a terrible sleep as a result. Efforts to go to the main desk to seek help were useless as no-one was on desk.

Dear REBECCA O., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.0/5

Joyce L. Couples - Confirmed reviews ALL

Restaurant not associated with Accor

Dear Joyce, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Lyndal M. Business - Confirmed reviews ALL

From the moment I arrived I am always looked after, this hotel is my home away from home when in Canberra.

Dear LYNDAL M., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Anthony G. Friends - Confirmed reviews ALL

Two nights close to places I had to attend

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 3.0/5

Nazmul H. Business - Confirmed reviews ALL

Not very nice.

Dear guest, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.5/5

Gregory C. Friends - Confirmed reviews ALL

Check in and out was seamless and you even lent me a cable to charge my EarPods. Thanks.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Jemma W. Business - Confirmed reviews ALL

Nice hotel rooms with bonus kitchenette but no amenities like shower cap and when I arrived at the hotel there was no one at the desk as they were assisting a guest on the floor. Surely there should always be two staff on the front desk at all times with a hotel of that size

Dear guest, Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 0.5/5

Mark S. Families - Confirmed reviews ALL

We couldn’t stay due to family emergency and charged full amount

Customer review rating 3.5/5

Derrick T. Families - Confirmed reviews ALL

Welcome drinks from loyalty program is not very clear. No bar, so just mini bar use, which only had one soft drink option for my 6 year old. Reception gets busy, not alot of staff, calling through to front desk is near impossible that we just gave up.

Dear DERRICK T., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Civic. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.5/5

Colin W. Couples - Confirmed reviews ALL

The lack of a breakfast restaurant was disappointing. The $25 voucher for 1 drink and 1 very small pastry/ raisin bread does not meet the usual Accor standard.

Dear COLIN W., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 3.0/5

Annette L. Couples - Confirmed reviews ALL

The lack of easy parking for checking in and then lack of easy longer term parking complicated by current roadworks made us shorten our stay. We could NOT fault the staff who deserve gold medals for facing the frequent customer frustrations about the above situation. The rooms were excellent as is the location.

Dear ANNETTE L., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Tan T. C. H. Business - Confirmed reviews ALL

I had a pleasant stay with just a few suggestions for improvement: - The tiles and door to the bathroom needs a clean, you can see hair and other 'items' from previous guests stuck to the tiles and door. - Dining chairs look like they've not been cleaned either as I could see crumbs from previous guests on the seat. - There is dust accumulation in various corners of the room. These areas need a bit more attention during a clean. - I was at the gym on Thursday evening and could not find a gym towel. Also, it'd be good to have wipes to clean clean gym equipment after I use them along with a water dispenser so I don't have to go back up to my room each time I needed to refill my water bottle.

Dear TAN T. C. H., We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.5/5

Bianca C. Couples - Confirmed reviews ALL

Great location, friendly helpful staff, comfortable rooms.

Dear guest, We very much appreciate your comments regarding your stay at the The Sebel Canberra Civic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Other web-users rate our hotel

  • 1,228 reviews 7.7/10 Location
  • 1,123 reviews 7.9/10 Room
  • 766 reviews 6.7/10 Service
  • 13 reviews 8.3/10 WiFi
  • 522 reviews 7/10 Cleanliness
  • 104 reviews 4.3/10 Breakfast

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