Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that our reception team was able to quickly assist with your room preference and ensure you were comfortable during your stay. Providing friendly and responsive service is something we take great pride in. It's also great to know that the room met your expectations and contributed to an enjoyable stay. We truly appreciate your kind words and are pleased that we could help make your visit to Canberra a positive experience. Thank you for choosing to stay with us. We look forward to welcoming you back to BreakFree Capital Tower Canberra on your next trip. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient location, quiet atmosphere, comfortable beds, and the added convenience of having a washing machine and dryer in the apartment. It's also great to know that our secure parking and spacious accommodation helped make your stay enjoyable. We appreciate your comments regarding the cleanliness of the apartment and the items left behind in the drawers. Please accept our apologies, as this is not the standard we aim to provide. Your feedback has been shared with our housekeeping team to ensure greater attention is given to these areas. Thank you again for your balanced review. We're delighted to hear you would stay with us again, and we look forward to welcoming you back for another comfortable and relaxing stay at BreakFree Capital Tower Canberra. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you found our location convenient, I am sorry to hear about the concerns you experienced during your stay. Regarding the incident in the car park, our after-hours security did attend the site after being notified. Following investigation, it was determined that one of the vehicles involved belonged to a resident and had been left in the car park to be collected at a later time. Nevertheless, we appreciate you reporting the situation and understand how concerning it would have appeared at the time. I am sorry that you felt your concerns were not acknowledged appropriately when discussed with our team the following morning. I am also concerned by your comments regarding the condition of the bathroom. This is certainly not the standard of cleanliness we strive to provide, and I sincerely apologize for this oversight. Should any cleanliness or maintenance concerns arise during your stay, please do not hesitate to report them to Reception, as our team is always happy to assist and address issues promptly wherever possible. Thank you again for bringing these matters to our attention. Your feedback helps us improve the experience we provide to all guests. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed our convenient location, spacious apartment, and found the accommodation clean and well equipped. We appreciate your understanding regarding the lift outage and are pleased that our team kept you informed throughout your stay. Thank you also for bringing the missing frypan and the dryer accessibility issue to our attention. Should you require any additional kitchen items or assistance during your stay, please don't hesitate to contact Reception, as our team is always happy to help. We are glad that the roadworks did not significantly impact your visit and that you enjoyed your stay overall. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your continued support and for choosing to stay with us over the years. We are pleased to hear that you enjoyed our convenient location and found your apartment clean and tidy. We appreciate your feedback regarding the kitchen equipment. We are sorry that the cookware and kitchen items provided did not meet your expectations or adequately support your stay. Your comments regarding the limited cookware and missing essentials have been shared with our housekeeping and management teams for review. Should you require any additional kitchen items during your stay, please do not hesitate to contact Reception, as our team is always happy to assist where possible. Thank you again for your valuable feedback. We look forward to welcoming you back and providing an even better experience on your next visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you enjoyed our convenient location and the lovely lake views from your apartment. It is also great to know that our team made a positive impression with their friendly and helpful service. Your kind words will be shared with the staff, who will be pleased to receive your recognition. We appreciate your feedback and look forward to welcoming you back on your next visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our location. However, I sincerely apologize that the condition of the apartment, particularly the cleanliness of the bathroom and the mould and buildup in the shower, did not meet your expectations. I am also sorry for the inconvenience caused by only one lift being operational during your stay, which resulted in longer wait times during busy periods. Please be assured that your comments have been shared with our housekeeping and maintenance teams, and these issues have since been addressed. We appreciate your feedback as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are delighted to hear that you and your family had a fantastic stay. It is wonderful to know that you enjoyed the clean apartment, beautiful views, and our convenient location for exploring Canberra. I was also pleased to read your kind comments about our reception team, and I will be sure to share your feedback with them. At the same time, I am sorry to learn of the difficulties you experienced when making your reservation through the Accor app and the time it took to resolve the payment issue. I understand how frustrating this would have been, and I appreciate your patience while the matter was being sorted out. Thank you again for sharing your experience. We value your feedback and look forward to welcoming you back to BreakFree Capital Tower Canberra in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. While we are pleased that you chose to stay with us, I am very sorry to learn about the unpleasant odour you experienced in the apartment and the condition of the bathrooms. This is certainly not the standard we aim to provide, and I understand how disappointing this would have been during your stay. I also regret that the resolution offered at the time did not meet your expectations. Your comments regarding the apartment condition, including the odour, mould in the grout, and dated bathroom facilities, have been shared with our housekeeping and maintenance teams for review and follow-up. Thank you for bringing these matters to our attention. We value your feedback and appreciate your loyalty to the Accor brand. We hope to have the opportunity to restore your confidence in a future stay. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are pleased to hear that you enjoyed our convenient location and had a comfortable stay. However, I am sorry to learn that the cleanliness of the apartment did not fully meet your expectations. Your comments regarding the kitchen rangehood, carpet fibres in the walk-in robe, and the limited and chipped crockery and cutlery have been shared with our housekeeping and maintenance teams for review and follow-up. Thank you for bringing these matters to our attention. We value your feedback and hope to welcome you back for an even better stay in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for your feedback, and please accept our sincere apologies for the inconvenience you experienced during your stay. We understand how frustrating it was to be moved between four rooms over a two-night stay, particularly while also experiencing issues with the air conditioning. Due to the hotel operating at very high occupancy and limited availability of certain room types, our team worked to accommodate your needs; however, we acknowledge that the outcome fell well short of expectations. Following your departure and subsequent contact with the hotel, we reviewed your concerns and agreed that your experience did not meet the standard we strive to provide. As a gesture of goodwill, a partial refund was processed in recognition of the inconvenience caused. We have since reviewed this matter with our team and reinforced the importance of clear communication regarding room availability and maintenance issues. Thank you again for your feedback. We regret that your experience was not a positive one and hope to have the opportunity to provide you with a much better stay in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are delighted to hear that the apartment suited your group well and that you enjoyed the spacious layout and shared living area while attending your event. At the same time, I apologise for the housekeeping oversights you encountered, including the cleaning towel left behind and the lack of information regarding rubbish disposal. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. Thank you again for your valuable feedback. We appreciate you bringing these matters to our attention and hope to welcome you and your friends back on your next visit to Canberra. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We sincerely thank you for your loyalty as an ALL – Accor Live Limitless member and appreciate your continued support. While we are pleased you chose to stay with us, I am sorry to learn that aspects of your experience did not meet your expectations. Your comments regarding the room amenities, local dining information provided, parking charges, and member benefits have been noted and shared with our team for review. Regarding the surcharge on your account, a credit card surcharge was applicable at the time of your stay. However, we are pleased to advise that from October onwards, credit card surcharges have been removed for guests, which will enhance the value and convenience of future stays. Thank you again for your valuable feedback. We appreciate your loyalty and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at BreakFree Capital Tower Canberra. We are pleased to hear that you enjoyed the spacious room, views, and found our check-in process pleasant. We also appreciate your recognition of our team promptly resolving the bed configuration issue upon your arrival. At the same time, we sincerely apologise for the aspects of your stay that did not meet expectations. We are concerned to hear about the condition of the laundry detergent sachets, the delay in the heating reaching the desired temperature, and the maintenance issues you noted within the apartment. Your comments regarding the shower, bathroom finishes, and amenities have been shared with our management and maintenance teams for review. We also understand your frustration regarding the lift outage, parking charges, and the security bond pre-authorisation. While the bond is a standard practice applied to all reservations and is released by your financial institution following departure, we appreciate that this can be inconvenient. Thank you again for your detailed feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, BreakFree Capital Tower Team