Dear Guest, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are delighted to hear that you and your family had a fantastic stay. It is wonderful to know that you enjoyed the clean apartment, beautiful views, and our convenient location for exploring Canberra. I was also pleased to read your kind comments about our reception team, and I will be sure to share your feedback with them. At the same time, I am sorry to learn of the difficulties you experienced when making your reservation through the Accor app and the time it took to resolve the payment issue. I understand how frustrating this would have been, and I appreciate your patience while the matter was being sorted out. Thank you again for sharing your experience. We value your feedback and look forward to welcoming you back to BreakFree Capital Tower Canberra in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. While we are pleased that you chose to stay with us, I am very sorry to learn about the unpleasant odour you experienced in the apartment and the condition of the bathrooms. This is certainly not the standard we aim to provide, and I understand how disappointing this would have been during your stay. I also regret that the resolution offered at the time did not meet your expectations. Your comments regarding the apartment condition, including the odour, mould in the grout, and dated bathroom facilities, have been shared with our housekeeping and maintenance teams for review and follow-up. Thank you for bringing these matters to our attention. We value your feedback and appreciate your loyalty to the Accor brand. We hope to have the opportunity to restore your confidence in a future stay. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are pleased to hear that you enjoyed our convenient location and had a comfortable stay. However, I am sorry to learn that the cleanliness of the apartment did not fully meet your expectations. Your comments regarding the kitchen rangehood, carpet fibres in the walk-in robe, and the limited and chipped crockery and cutlery have been shared with our housekeeping and maintenance teams for review and follow-up. Thank you for bringing these matters to our attention. We value your feedback and hope to welcome you back for an even better stay in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We are delighted to hear that the apartment suited your group well and that you enjoyed the spacious layout and shared living area while attending your event. At the same time, I apologise for the housekeeping oversights you encountered, including the cleaning towel left behind and the lack of information regarding rubbish disposal. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. Thank you again for your valuable feedback. We appreciate you bringing these matters to our attention and hope to welcome you and your friends back on your next visit to Canberra. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at BreakFree Capital Tower Canberra. We sincerely thank you for your loyalty as an ALL – Accor Live Limitless member and appreciate your continued support. While we are pleased you chose to stay with us, I am sorry to learn that aspects of your experience did not meet your expectations. Your comments regarding the room amenities, local dining information provided, parking charges, and member benefits have been noted and shared with our team for review. Regarding the surcharge on your account, a credit card surcharge was applicable at the time of your stay. However, we are pleased to advise that from October onwards, credit card surcharges have been removed for guests, which will enhance the value and convenience of future stays. Thank you again for your valuable feedback. We appreciate your loyalty and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at BreakFree Capital Tower Canberra. We are pleased to hear that you enjoyed the spacious room, views, and found our check-in process pleasant. We also appreciate your recognition of our team promptly resolving the bed configuration issue upon your arrival. At the same time, we sincerely apologise for the aspects of your stay that did not meet expectations. We are concerned to hear about the condition of the laundry detergent sachets, the delay in the heating reaching the desired temperature, and the maintenance issues you noted within the apartment. Your comments regarding the shower, bathroom finishes, and amenities have been shared with our management and maintenance teams for review. We also understand your frustration regarding the lift outage, parking charges, and the security bond pre-authorisation. While the bond is a standard practice applied to all reservations and is released by your financial institution following departure, we appreciate that this can be inconvenient. Thank you again for your detailed feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you found our location convenient and the apartment comfortable, and that it had everything you needed for a pleasant stay. It’s wonderful to know that you felt the apartment offered good value for money. We truly appreciate you choosing to stay with us and sharing your experience. We look forward to welcoming you back to BreakFree Capital Tower Canberra for another enjoyable stay. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed the fantastic location, spacious two-bedroom unit and beautiful lakeside views. It’s wonderful to know that you were pleased with your accommodation. We also appreciate you bringing the kitchen equipment to our attention. We apologise that the selection was a little limited during your stay. Your suggestion for an overview and restocking is very helpful, and we will certainly review the kitchen inventory to ensure our apartments are better equipped for our guests. Thank you again for choosing to stay with us and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back again in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your feedback. We are pleased to hear that you found our location convenient, however, we sincerely apologise that the room was not fully prepared for your stay. Unfortunately, the sofa bed had been missed by our housekeeping team during the room preparation. Our reception team member did her best to assist you on arrival by preparing the sofa bed and providing the additional items you requested. We apologise for the inconvenience this caused and will follow up with our housekeeping team to ensure rooms are properly checked and prepared before guests arrive. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you so much for taking the time to share such detailed feedback following your stay with us. We’re delighted to hear that you enjoyed the spacious apartment, comfortable beds, and convenient location, and that you found it easy to walk across the bridge and into town while visiting Floriade. We are very sorry, however, that several aspects of your stay were not as convenient as they should have been. We sincerely apologise for the heating issue, the limited kitchen supplies, and the inconvenience caused by the lift being out of service. We also appreciate your feedback regarding the lack of information about the apartment. We understand how helpful it is to have clear instructions about the facilities and where everything is located. Your comments have been shared with our team, and we will review these areas to ensure we can provide a more comfortable and seamless experience for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your stay did not meet your expectations, particularly as this was a special trip for you and your son after travelling from Queensland. We understand how disappointing it must have been when the experience did not reflect what you had hoped for. We sincerely apologise for the issues you encountered with the shower. We appreciate you bringing this to our attention and will have this reviewed to ensure it is functioning appropriately and is suitable for guests of all ages. We are also sorry that the apartment’s décor, parking costs and the surrounding construction affected your overall experience. We understand that construction works can significantly impact views and the enjoyment of a holiday, and we regret that this was not the experience you were expecting. Your comments regarding how the property was presented in the listing are also valuable, and we will review whether the information and photographs accurately reflect the current conditions. We truly appreciate your honest feedback. While we cannot change your experience during this stay, your comments give us an opportunity to address areas where we can improve. We hope that, despite your disappointment, you will consider giving us another opportunity in the future to provide you and your son with the comfortable and enjoyable stay you had originally planned. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the views, convenient location, and comfort of the residence. We are pleased that our team could assist by storing your luggage while you attended the Floriade Festival, and it is especially rewarding to know that you found our staff friendly and supportive. We truly appreciate your kind comments and look forward to welcoming you back on a future visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location. We sincerely regret that other aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the apartment’s condition, water pressure, lift service, and air conditioning. These matters are important to us, and we have shared your feedback with our relevant teams for review and appropriate action. We appreciate your comments, as they provide valuable insight into areas where we can improve our facilities and guest experience. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. While we are pleased to hear that you found your stay comfortable, we sincerely regret that the available amenities did not meet your expectations. We understand that having convenient access to essentials such as ice and pool towels is particularly important when staying in a two-bedroom apartment with four guests. We appreciate your comments regarding the limited ice capacity, pool towel availability, and the overall range of amenities provided. Your feedback has been noted and will be shared with our management team for consideration as we review how we can better support the needs and expectations of our apartment guests. We also appreciate your comments regarding the surrounding dining options and understand how having restaurants within walking distance can add to the convenience of a stay. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location, the spectacular views over Lake Burley Griffin, and found your apartment to be spacious and clean. It is also great to know that you found our parking to be good value. We sincerely apologise, however, that several aspects of your stay fell short of expectations. We acknowledge your comments regarding the condition of some of the furniture, kitchen utensils and knives, as well as the oven display, and we will ensure these concerns are brought to the attention of our maintenance and operations teams for review. We also regret the inconvenience caused by the elevator being out of service and understand the impact this can have on guests, particularly during a longer stay. Your comments regarding the level of assistance provided by our front desk team and the lack of information about the facilities are also noted. We will use this feedback to reinforce the importance of providing clear and welcoming assistance to our guests. With regard to housekeeping, we apologise for the discrepancy between the service outlined in your confirmation and the service provided during your stay. We understand how disappointing this would have been and will review this matter to ensure our housekeeping information and delivery are aligned. Thank you again for your constructive feedback. Your comments are valuable in helping us identify areas where we can improve, and we hope to have the opportunity to provide you with a more seamless experience on a future visit. Kind regards, BreakFree Capital Tower Team