BreakFree Capital Tower Canberra

Customer review rating 4.0/5 990 reviews

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BreakFree Capital Tower Canberra
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+ 6 Services

Hotel extras

  • Close to Lake Burley Griffin

  • Easy walking access to ANU

  • 10 min drive from Parliament House

  • Close to city centre

  • Fully equipped apartments

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Private indoor parkingPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
Leisure and activities
  • Hammam
  • Other sports activities
Information message

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 canberra
australia

Tel: +611300092878

Fax: (+61)2/62470759

Check-in from 14h00

Check out up to 11h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 7.5km / 4.66 miles

GPS :-35.284707, 149.125988

Our guest reviews for
BreakFree Capital Tower Canberra

100% genuine reviews from our guests

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ALL Rating 4.0/5

990 reviews

Dated hotel in decent location

Customer review rating 1.0/5

Ac Friends - 14/04/2021 Confirmed reviews ALL

- Check in clunky. Room not set up with beds as requested twice. - Spa was a major reason we chose this hotel (there for Canberra Marathon) and this was out of order with no explanation despite being on the website - Room smelled like cigarette smoke and shower was mouldy - Would not stay here again

Dear Adam, Thank you for taking the time to review your recent stay at Breakfree Capital Tower. I am very sorry to hear that your time with us was not enjoyable and fell below your expectations. At BreakFree, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the housekeeping issues with the team to prevent future occurrence. The team were very busy on your day of arrival, and although this is not an excuse, it meant that unfortunately the bedding was incorrect and the quality of the room fell below our usual standards. I am a bit concerned that you mention the Spa being advertised on the website. The Spa has not been operational for a number of years and was removed when the gym was refurbished early last year. Can you please let us know where you saw it so that we can update this? Thank you for bringing this to our attention. I hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly when you are planning on returning to Canberra and I will make sure that we take care of you with a hand-picked room on a discounted rate with complimentary parking. Thank you again for sharing your feedback with us, and I hope we can get a second chance to change your perception of our property soon. Kind Regards, Dixie

Location great, great rest

Customer review rating 3.5/5

Alexandar Families - 13/04/2021 Confirmed reviews ALL

Location great, furniture looked old and run down, similar with bathroom, but was clean and comfortable which was great

Well located

Customer review rating 3.0/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

We booked a 2 bedroom apartment for our stay. Room were clean and good size. Our key issue was the temperature of the rooms. There is only 1 aircon unit in the apartment which is sufficient to cool the living room but bedrooms were uncomfortably hot. There was a portable fan in the main bedroom but this was not effective. The second bedroom had no fan and was hot and therefore uncomfortable.

Dear Sanjave, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear you enjoyed your time with us overall, however apologise that your air conditioner was not functioning at it's best. We have passed on your feedback to our maintenance team to investigate the cooling issue. Thank you again, and we hope that aside from this you enjoyed your holiday in Canberra. Kind Regards, Dixie

Well located. Friendly staff

Customer review rating 3.0/5

Anonymous Families - 12/04/2021 Confirmed reviews ALL

I found that the room was very hot. The air conditioning is as not working very well. That spoiled our stay a little

Dear Guy, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear you enjoyed your time with us overall, however apologise that your air conditioner was not functioning at it's best. We have passed on your feedback to our maintenance team to investigate the cooling issue. Thank you again, and we hope that aside from this you enjoyed your holiday in Canberra. Kind Regards, Dixie
Customer review rating 1.5/5

Debbie H. Families - 12/04/2021 Confirmed reviews ALL

The room was stifling hot air conditioner not working. Fans were dusty and dirtied room when turned on. Bathroom drain impacted with filth and flooded bathroom Had to chase toilet paper and more linen due to having to use it to stop flooding

Dear Debbie, Thank you for taking the time to review your recent stay at Breakfree Capital Tower. I am very sorry to hear that your time with us was not enjoyable and fell below your expectations. At BreakFree, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the housekeeping and maintenance issues with the team to prevent future occurrence. The team were very busy on your day of arrival, and although this is not an excuse, it meant that unfortunately things were missed and the quality of the room fell below our usual standards. My apologies again that your reported issues were not rectified during your stay. I agree that this is not acceptable and can understand your frustration on not having these resolved. I hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly when you are planning on returning to Canberra and I will make sure that we take care of you with a hand-picked room on a discounted rate with complimentary parking. Thank you again for sharing your feedback with us, and I hope we can get a second chance to change your perception of our property soon. Kind Regards, Dixie

Wee located

Customer review rating 4.0/5

Helen Families - 11/04/2021 Confirmed reviews ALL

Great location. Size of apartment great.

Dear Helen, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are glad that you enjoyed your stay and our convenient location! We look forward to welcoming you back in the future. Kind Regards Dixie

Well located

Customer review rating 4.0/5

Anonymous Families - 11/04/2021 Confirmed reviews ALL

It is good experience.

Dear Jian, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are glad to hear that you enjoyed your time with us overall, and we hope to welcome you back again soon. Kind Regards Dixie

Good space some issues

Customer review rating 3.5/5

Chris B. Families - 09/04/2021 Confirmed reviews ALL

Booked lake side 2 bedroom apartment for 5 nights but due to system error we were double booked and had to accept a room on the city side. No issue with the view but the apartment was very hot which our research indicated and hence why we booked lake side. Air con wasn’t great and a bit noisy and only cooled living room so bedrooms were hot and stuffy. The pool was not heated even though website says it is so pool was a bit cold. Shower head is extremely low especially for tall people like me. All this aside location was good, facilities whilst a little dated were good, plenty of living space and reasonable sized bedrooms. Location was easy to get to and generally very quiet. Pool area was great with bbq’s and seating. Plenty of places to eat nearby

Good position near lake, footpath and cafe. Good stay.

Customer review rating 3.5/5

John Families - 09/04/2021 Confirmed reviews ALL

We had a nice 2 night stay. Tennis courts and pool were extra fun for the kids. We paid for lake view but was hard to see on level 6 unfortunately and being so close to a main road it was loud, particularly in the mornings. Rooms very spacious and clean. Some of the furniture very dated. Book cabinet, coffee table and tv cabinet. Wouldn’t cost much to update some of that. Over all an enjoyable stay. Friendly staff. Will be back next year.

Great location

Customer review rating 4.0/5

Andrew B. Families - 08/04/2021 Confirmed reviews ALL

Great spot for family

Excellent location with good facilities

Customer review rating 4.0/5

Gail Families - 07/04/2021 Confirmed reviews ALL

Friendly and helpful reception staff. Wonderful to have access to the tennis courts and swimming pool. Location perfect for walking to the lake and driving to tourist attractions.

Dear Gail, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear that you enjoyed your time with us overall, and we look forward to welcoming you back again in the future. Kind Regards Dixie

Terrible stay

Customer review rating 0.5/5

Natalie Families - 07/04/2021 Confirmed reviews ALL

Despite paying more and booking a lakeside room (with pictures on your website of rooms with lake views) we were on the 3rd floor which meant we had a view of a carpark and a busy road (so busy we couldn’t sit outside or leave balcony door open as the noise was deafening) we asked for another room at the front desk but were told the hotel was full and because we hadn’t put in a special request for a lake view it meant we didn’t get one. Hardly seems fair?? The bathrooms were so revoltingly dirty that I had to request someone come and clean them again - a used soap found on the shower floor (with body hair attached) discovered only after my young son had showered, faeces smeared near toilet roll holder and caking the toilet brush, soap scum so thick on shower screens, around door edges and between tiles which clearly had not been scrubbed in months (possibly years)! Even my husband was disgusted by the state of it. The kitchen bizarrely had all utensils and cutlery wrapped in miles of plastic wrap (terrible for environment) and was very poorly equipped with no basics like scissors. Doors and walls were scuffed, aircon in rooms was so drying at night that we all woke up with painful bloodshot eyes (we would have opened a door or window but for the traffic noise) no sheets on beds only very hot doonas. Exhaust fans in bathrooms sounded like a jet aircraft taking off. Overall a very rotten stay and really very sad given your prime location near the lake. The place badly needs renovating. We won’t be returning.

Dear Natalie, Thank you for taking the time to review your recent stay at Breakfree Capital Tower. I am very sorry to hear that your time with us was not enjoyable and fell below your expectations. As our units are all individually owned (and we share the building with residential apartments) we have very limited amounts of lakeside apartments that have a high floor and view. My apologies that this was not communicated to you at the time of making your reservation. At BreakFree, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the housekeeping issues with the team to prevent future occurrence. The team were very busy on your day of arrival, and although this is not an excuse, it meant that unfortunately things were missed and the quality of the room fell below our usual standards. My apologies again that your reported issues were not rectified during your stay. I agree that this is not acceptable and can understand your frustration on not having these resolved. I hope that you will give us the opportunity to better serve you in the near future. Please reach out to me directly when you are planning on returning to Canberra and I will make sure that we take care of you with a hand-picked room on a discounted rate with complimentary parking. Thank you again for sharing your feedback with us, and I hope we can get a second chance to change your perception of our property soon. Kind Regards, Dixie

clients were happy

Customer review rating 4.0/5

Warren M. Friends - 05/04/2021 Confirmed reviews ALL

Clients were happy with the accommodation eventhough they did say some maintenance was needed in some areas

Thanks for the feedback Warren! We look forward to welcoming back your next group soon. Kind Regards Dixie

Good location

Customer review rating 3.5/5

Ryan Families - 04/04/2021 Confirmed reviews ALL

Good location, convenient. Apartment was hot and the air-conditioned underpowered.

Dear Ryan, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear you enjoyed your time with us overall, however apologise that your air conditioner was not functioning at it's best. We have passed on your feedback to our maintenance team to investigate the cooling issue. Thank you again, and we hope that aside from this you enjoyed your weekend away in Canberra. We hope we can welcome you back again in the future. Kind Regards Dixie

Good stay

Customer review rating 4.5/5

Anonymous Families - 02/04/2021 Confirmed reviews ALL

Nice spot , well maintained

Dear Matthew, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear you enjoyed your time with us and we look forward to welcoming you back again soon. Kind Regards Dixie

Great location. Great vew from room.

Customer review rating 5.0/5

Larry T. Families - 01/04/2021 Confirmed reviews ALL

We enjoyed our stay. Everything met our needs.

Dear Larry, Thank you for your lovely review! We are thrilled to hear you enjoyed your stay with us, and we look forward to welcoming you back again soon. Kind Regards, Dixie
Customer review rating 4.0/5

Anonymous Business - 01/04/2021 Confirmed reviews ALL

Everything we needed

Dear Steven, Thank you for taking the time to review your stay at Breakfree Capital Tower. We are happy to hear you enjoyed your time with us overall, and we look forward to welcoming you back again soon. Kind Regards Dixie

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