BreakFree Capital Tower Canberra 4 stars

Customer review rating (ALL Rating) 3.8/5 596 reviews

BreakFree Capital Tower Canberra - Image 1
BreakFree Capital Tower Canberra - Image 2
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2 Marcus Clarke Street, 2601 CANBERRA, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Spacious apartments, most with large balconies and fully equipped kitchens

  • Close range of dining choices as popular eateries, restaurants, lively bars and cosy pubs

  • Major attractions are close to your stay including national institutions, galleries memorials

  • Hit the squash court with a buddy or the tennis courts with the kids

  • Take a dip in the heated pool, workout in the fully equipped gym

Our accommodation(s)

Penthouse

3 Bedroom Penthouse

  • 7 persons
  • 221 m² / 2378 sq ft
  • Bedding 3 x Queen size bed(s)
  • Views: Lake View
  • Most of the accommodation: Balcony

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 CANBERRA
Australia

GPS:-35.284707, 149.125988

Telephone
Fax +61 2 6247 0759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi

Pool

Swimming pool (Open from 7:30am - 6:30pm)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  596 reviews

TripAdvisor Rating  3.5/5  1,248 reviews

Well located but needs upgrading and a good cleaning

Customer review rating 2.5/5

Nathan Families - Confirmed reviews ALL

The room was excellent for a family of 5,but there’s water stains curtains,dirt and grime on the balcony, the dishes in the cupboard were dirty no plug in the kitchen sink , mould growing in the ensuite shower , the top shelf in the wardrobe had empty can and rubbish behind pillows. I must say the staff were friendly and helpful.

Dear Nathan, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oliver

Wish I read the reviews

TripAdvisor rating 1.0/5

BT1690 Families - TripAdvisor review

Wish I had of read the reviews before booking and staying at this place. Room was absolutely filthy, with stained carpets, dirty walls and an appalling kitchen and laundry which we decided not to use as clearly no one has bothered to clean it properly in a long time. Combined with a charge for internet service, this place is stuck in the early 2000s and is in desperate need of a renno. Also don’t bother booking and paying for a lake view room - can only see it when the wind blows the trees. Certainly looks nothing like the website. Lift your game!

Perfect location, great views

Customer review rating 5.0/5

Shane D. Families - Confirmed reviews ALL

We loved our stay at Breakfree Capital Towers - friendly staff - very helpful - the apartment was clean and tidy and we had the best views of Lake Burley Griffin and all the way up to Parliament House and the city lights at night were beautiful. Very happy with our stay. We are definitely going back.

Dear Shane, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all look forward to our next opportunity to welcome you through our front doors. Sincerely, Oliver

We were advised on booking it had 3 beds and 3 bathrooms? It was missing a bathroom. It needs a renovation! Beds were uncomfortable and pillows were a disaster!!!

Customer review rating 2.0/5

Jo H. Families - Confirmed reviews ALL

Not great. Very old rooms. Lifts were difficult to manage.

Dear Jo, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regard to the bathrooms, I am sorry if there was some miscommunication while you were making the reservation. However, all of our 3 bedroom apartments do only come with 2 bathrooms, and we do not advertise any differently anywhere online. Sincerely, Oliver

The room we were allocated was below standard for the rating the hotel allocates

Customer review rating 1.5/5

Nicole Friends - Confirmed reviews ALL

Upon opening the door to the room, the balcony slider was open. It did not close properly. We had to play around with the door to be able to close so we could have some security. The outdoor chairs on the balcony were failing apart. Had we sat in the chairs, they would have collapsed. There was a buildup of dirt on the balcony sliding doors, You should use more current pictures on your advertising. I am an Accor Plus member and was quite disappointed.

Dear Nicole, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your feedback to our housekeeping and maintenance teams for review. With regard to the images used online I can confirm that these are up to date. However, the way our property works is that each apartment is actually privately owned on an individual basis and any furnishings within the apartment are also the property of the unit owner, therefore you may find different sets of furniture in different rooms, so I am sorry if the room did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oliver

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Other web-users rate our hotel

  • 355 reviews 9.3/10 Location
  • 631 reviews 5.1/10 Room
  • 237 reviews 7.8/10 Service
  • 23 reviews 3.9/10 WiFi
  • 302 reviews 2.3/10 Cleanliness
  • 258 reviews 5.6/10 Comfort
  • 188 reviews 3.1/10 Amenities
  • 133 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.