BreakFree Capital Tower Canberra

Room was a little tired, needs a coat of paint and new carpet. Was clean though.

Having requested a walk in shower we were given a 2 bedroom apartment with shower over the bath. My husband is 84 with severe mobility issues and needs a walk in shower. We were moved to another two bedroom apartment but made to pay more for the convenience of the shower. The rooms were dirty and lacked basic amenities. Before we could sit on the outdoor furniture I had to clean everything. Carpet was stained filth around the taps in the toilet noisy extractor fans in bathrooms no dish cloth one tea towel for three people for two days no spray and wipe to clean benches and chopping boards no shower wash hair clips left on bathroom floor just totally unsatisfactory. Having said that the hotel was in a good location and the reception staff did listen to my complaints. Three days later I am still waiting for my bond to be returned after being told it would be processed the afternoon of our departure. Mantra normally run a slick operation but on this occasion they let themselves down badly.

Stayed in 1505 which has uninterrupted views of the lake, Parliament House and other prominent public buildings. Spacious and well-equipped unit. Strongly recommended.

Great rooms, plenty of space, awesome view. Dissapointed with tennis racquets and balls for use on court as they were falling apart and the balls were so old. Also, lots of ants at the pool.

We had a 2 night stay at Canberra BreakFree and found the accommodation in the 2 bedroom. We were on the 18th floor and had fantastic views. Quick access to lots of eateries within walking distance plus city was 5 mins drive away. Only negative was that the cooling wasn't adequate for 40+ degree temperatures despite being on maximum, it just wasn't working well enough so wouldn't recommend staying here in temperatures over 36degrees. Clean and tidy, good sized apartment.

good location despite carpet and fridge looks a bit dirty

As has been the case for some years now a consistent and comfortable stay. It is economical and works well. Fittings are however a little worn - one kitchen cupboard door fell off and a toilet seat was broken. These are minor issues. More irritatingly, the need to pay extra to park in the secure car park smacks of a cash grab.

All aspects of the property were so good, including location, comfort and security. We appreciated the high standard of everything provided in the apartment. The space and service suited us. All staff were extremely efficient, helpful and nice.

Friendly staff met us on arrival Apartment was clean and spacious Kitchen well equipped Built in robes in both rooms with lots of storage space

Unfortunately there were a number of issues with our room. No air con in 2 bedrooms, very uncomfortable to sleep. Broken glass in bottom of dishwasher. Shards of glass on kitchen floor which I got in my foot! Tap in the shower kept falling off the wall. No tea towel or cloth provided in the kitchen. Electric fry pan broken, had to cook bacon and eggs for 7 people using a saucepan and small fry pan! Serviceman turned up at 8am to do repairs whilst we were still in the room trying to make breakfast . Housekeeping staff then turned up to clean room prior to check out. The pool was a welcome relief!

Great

Easy booking and check-in. Queen bed was v uncomfortable, mattress very soft, kept rolling into middle of bed, mattress felt very old. I really object to paying for parking at a hotel. BreakFree Capital Tower isn't right in middle of CBD so you need a car to get anywhere. Parking should be offered free for Mantra loyalty members. Rooms are very outdated and showing significant signs of wear and tear. Haven't been updated since our previous stay.

We stayed in a 3 bedroom apartment for two night over the long weekend and enjoyed the great views and dined twice at Bicicletta Restaurant that was located very close to the hotel. It was a lovely break.

I have stayed that this hotel numerous times over the past 10 years. Unfortunately this recent experience left me feeling like I would be unlikely to return. On the first day while my children were swimming in the pool there were objects being hurled from the 11th floor, fruit at first and then an aerosol can! I notified the front desk twice and there seemed to be no action and there was no feedback. That night we had our parents babysitting our children while we were at an awards event. When they left at 1.30 am they became stuck in the elevator between the 4th and 5th floor for nearly an hour. The night manager had to call in a technician, and this was great but there was no real apology for the inconvenience, in fact i felt like we were the inconvenience. There were also quite a few areas that needed cleaning (lifts and common areas) I have sent a direct email to Breakfree on this matter and not heard back at this stage

You have no idea of the impact you had on our stay. The boost to the w/end by having the room changed to the penthouse was amazing. The childrens heads nearly exploded. I can not say enough to thank you for making this an experience they will never forget or stop talking about to everyone they come into contact with.