Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the views, convenient location, and comfort of the residence. We are pleased that our team could assist by storing your luggage while you attended the Floriade Festival, and it is especially rewarding to know that you found our staff friendly and supportive. We truly appreciate your kind comments and look forward to welcoming you back on a future visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location. We sincerely regret that other aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the apartment’s condition, water pressure, lift service, and air conditioning. These matters are important to us, and we have shared your feedback with our relevant teams for review and appropriate action. We appreciate your comments, as they provide valuable insight into areas where we can improve our facilities and guest experience. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. While we are pleased to hear that you found your stay comfortable, we sincerely regret that the available amenities did not meet your expectations. We understand that having convenient access to essentials such as ice and pool towels is particularly important when staying in a two-bedroom apartment with four guests. We appreciate your comments regarding the limited ice capacity, pool towel availability, and the overall range of amenities provided. Your feedback has been noted and will be shared with our management team for consideration as we review how we can better support the needs and expectations of our apartment guests. We also appreciate your comments regarding the surrounding dining options and understand how having restaurants within walking distance can add to the convenience of a stay. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location, the spectacular views over Lake Burley Griffin, and found your apartment to be spacious and clean. It is also great to know that you found our parking to be good value. We sincerely apologise, however, that several aspects of your stay fell short of expectations. We acknowledge your comments regarding the condition of some of the furniture, kitchen utensils and knives, as well as the oven display, and we will ensure these concerns are brought to the attention of our maintenance and operations teams for review. We also regret the inconvenience caused by the elevator being out of service and understand the impact this can have on guests, particularly during a longer stay. Your comments regarding the level of assistance provided by our front desk team and the lack of information about the facilities are also noted. We will use this feedback to reinforce the importance of providing clear and welcoming assistance to our guests. With regard to housekeeping, we apologise for the discrepancy between the service outlined in your confirmation and the service provided during your stay. We understand how disappointing this would have been and will review this matter to ensure our housekeeping information and delivery are aligned. Thank you again for your constructive feedback. Your comments are valuable in helping us identify areas where we can improve, and we hope to have the opportunity to provide you with a more seamless experience on a future visit. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you had a lovely stay and that our team member made a positive impression during your check-in. It is particularly pleasing to know that her recommendation for dinner contributed to your experience. We are also pleased that you found your room to be very clean. Thank you for your thoughtful suggestions regarding Accor’s skip-the-clean initiative, as well as reducing the use of plastic bin liners and providing greater recycling options. We value feedback such as yours and will share these suggestions with the relevant teams for consideration as part of our ongoing sustainability initiatives. We sincerely appreciate your kind comments and look forward to welcoming you back in the future. Kind regards, BreakFree Team Capital Tower

Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us whenever you visit Canberra. We are delighted to hear that you continue to choose our property and that you enjoyed our convenient location, particularly for your visit to the Canberra Theatre. It is also pleasing to know that we were able to accommodate your preferred room request and contribute to another enjoyable stay. We appreciate you bringing the dust around the architraves to our attention. We apologise that this was overlooked and will ensure the housekeeping team is made aware so that these areas receive additional attention, particularly following recent painting works. Thank you again for your continued loyalty and for your kind feedback. We look forward to welcoming you back on your next visit to Canberra. Sincerely, BreakFree Capital Tower

Dear Guest, Thank you for taking the time to share your feedback and for choosing to stay with us during your conference. We are pleased to hear that you found the apartment comfortable and well suited to your needs, and that the self-contained facilities, including the kitchen, lounge and bedrooms, provided everything required for your three-night stay. We appreciate your constructive comments regarding the apartment being somewhat dated. While we are pleased that everything was in working order during your visit, we recognise the importance of maintaining our apartments to a high standard and will take your feedback into consideration as we continue to review and improve our accommodation. Thank you once again for your positive feedback. We look forward to welcoming you back on a future visit. Sincerley, BreakFree Capital Tower

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the issues you experienced during your stay. We are very sorry that the condition of the apartment and the maintenance issues fell short of the standard you had previously experienced with us. We particularly regret the inconvenience caused by the bathroom facilities and the concerns regarding cleanliness and maintenance. We appreciate you bringing these matters to our attention at the time, and we are pleased that management was able to address your concerns and provide a partial refund as a gesture of goodwill. We value your previous stays with us and are disappointed that this visit did not meet your expectations. Your feedback has been noted and shared with the relevant teams to help us improve our standards going forward. Thank you again for your feedback, and we hope you will reconsider staying with us in the future. Sincerley, BreakFree Capital Tower

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely regret that your experience was impacted by several maintenance and cleanliness concerns. We fully understand the frustration caused by the lift issues, particularly given the limited capacity and extended waiting times. We also apologise for the inconvenience of having to visit Reception in person due to the in-room telephone not being operational. The building’s lift issues are currently being addressed with the relevant service contractor, and we appreciate your patience while these works are undertaken. We are equally concerned to hear about the Foxtel, cooktop and in-room telephone issues. These matters should have been identified and addressed prior to your arrival, and we will ensure they are followed up with our maintenance team. Your comments regarding the cleanliness of the rangehood, oven and air-conditioning are also appreciated. We have raised these areas with our housekeeping and maintenance teams for further attention and deep cleaning. We apologise that these issues detracted from your stay. Your feedback has been taken seriously and will assist us in improving our maintenance, housekeeping and overall quality-control processes. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent five-night stay. We sincerely apologise for the inconvenience and frustration caused by the lift issues. We fully understand how concerning this would have been, particularly when travelling with an 81-year-old guest and staying on the 11th floor. Having the lifts unavailable on multiple occasions, with only one lift operating for most of your stay, is certainly not the level of convenience we aim to provide. The lift system is managed by the building, and we are continuing to work closely with building management and the lift contractor regarding the ongoing issues. We appreciate your patience and understand your concerns regarding accessibility and safety. We also apologise for the difficulties with the cooktop and the insufficient kitchenware, as well as the absence of toilet brushes. We will have these items reviewed with our maintenance and housekeeping teams. We would also encourage guests to contact our reception team at any time during their stay if they experience any issues with the apartment or require additional items. Our team is always happy to assist and, where possible, address concerns promptly during the stay. We are genuinely sorry that these issues affected your overall experience and understand your disappointment. Your feedback is important to us and will assist us in addressing areas where improvements are required. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the apartment nice and clean. We sincerely apologise for the inconvenience caused by the lift being out of service during your stay. We understand how frustrating this would have been, particularly when accessing the upper floors. We appreciate your patience and understanding while the lift works are being addressed, and we hope to have the opportunity to welcome you back for a more convenient and comfortable stay. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our excellent location, comfortable beds, fully equipped kitchen, and the beautiful views of Parliament House and Lake Burley Griffin. We apologise if the housekeeping arrangements were not clearly explained at the time of booking. For longer stays, a weekly housekeeping service is provided. Should guests require additional cleaning, fresh towels or any amenities during their stay, our reception team is always available to assist upon request. We also appreciate your comments regarding the morning traffic noise and parking charges. Your feedback is valuable and will be shared with our team as we continue to improve our guest experience. We’re pleased to hear you had an enjoyable and comfortable stay overall, and we hope to welcome you back to Canberra in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience and enjoyed the spacious, warm and inviting apartment. It’s great to know you found the accommodation clean, comfortable and conveniently located. We truly appreciate your kind comments and look forward to welcoming you back on your next visit to Canberra. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your continued support and for choosing to stay with us again. We’re pleased to hear that you and your family enjoy our great location. We sincerely apologise that the cleanliness and kitchen amenities did not meet expectations on this occasion. We are particularly sorry about the dirty glass, the condition of the bathrooms, and the spill that had not been cleaned. This is certainly not the standard we aim to provide. We also appreciate your feedback regarding the quantity and variety of crockery, glassware and cookware. We will review the apartment inventory and address these concerns with our housekeeping team. Thank you again for bringing this to our attention. We value your continued support and hope to provide you and your family with a much better experience on your next stay. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a comfortable stay and felt right at home. It’s fantastic to know that our friendly and helpful team made your experience even more enjoyable. I’ll be sure to share your kind words with the team. We truly appreciate your support and look forward to welcoming you back home again soon! Kind regards, BreakFree Capital Tower Team