Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely regret that your experience was impacted by several maintenance and cleanliness concerns. We fully understand the frustration caused by the lift issues, particularly given the limited capacity and extended waiting times. We also apologise for the inconvenience of having to visit Reception in person due to the in-room telephone not being operational. The building’s lift issues are currently being addressed with the relevant service contractor, and we appreciate your patience while these works are undertaken. We are equally concerned to hear about the Foxtel, cooktop and in-room telephone issues. These matters should have been identified and addressed prior to your arrival, and we will ensure they are followed up with our maintenance team. Your comments regarding the cleanliness of the rangehood, oven and air-conditioning are also appreciated. We have raised these areas with our housekeeping and maintenance teams for further attention and deep cleaning. We apologise that these issues detracted from your stay. Your feedback has been taken seriously and will assist us in improving our maintenance, housekeeping and overall quality-control processes. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent five-night stay. We sincerely apologise for the inconvenience and frustration caused by the lift issues. We fully understand how concerning this would have been, particularly when travelling with an 81-year-old guest and staying on the 11th floor. Having the lifts unavailable on multiple occasions, with only one lift operating for most of your stay, is certainly not the level of convenience we aim to provide. The lift system is managed by the building, and we are continuing to work closely with building management and the lift contractor regarding the ongoing issues. We appreciate your patience and understand your concerns regarding accessibility and safety. We also apologise for the difficulties with the cooktop and the insufficient kitchenware, as well as the absence of toilet brushes. We will have these items reviewed with our maintenance and housekeeping teams. We would also encourage guests to contact our reception team at any time during their stay if they experience any issues with the apartment or require additional items. Our team is always happy to assist and, where possible, address concerns promptly during the stay. We are genuinely sorry that these issues affected your overall experience and understand your disappointment. Your feedback is important to us and will assist us in addressing areas where improvements are required. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the apartment nice and clean. We sincerely apologise for the inconvenience caused by the lift being out of service during your stay. We understand how frustrating this would have been, particularly when accessing the upper floors. We appreciate your patience and understanding while the lift works are being addressed, and we hope to have the opportunity to welcome you back for a more convenient and comfortable stay. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our excellent location, comfortable beds, fully equipped kitchen, and the beautiful views of Parliament House and Lake Burley Griffin. We apologise if the housekeeping arrangements were not clearly explained at the time of booking. For longer stays, a weekly housekeeping service is provided. Should guests require additional cleaning, fresh towels or any amenities during their stay, our reception team is always available to assist upon request. We also appreciate your comments regarding the morning traffic noise and parking charges. Your feedback is valuable and will be shared with our team as we continue to improve our guest experience. We’re pleased to hear you had an enjoyable and comfortable stay overall, and we hope to welcome you back to Canberra in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience and enjoyed the spacious, warm and inviting apartment. It’s great to know you found the accommodation clean, comfortable and conveniently located. We truly appreciate your kind comments and look forward to welcoming you back on your next visit to Canberra. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for your continued support and for choosing to stay with us again. We’re pleased to hear that you and your family enjoy our great location. We sincerely apologise that the cleanliness and kitchen amenities did not meet expectations on this occasion. We are particularly sorry about the dirty glass, the condition of the bathrooms, and the spill that had not been cleaned. This is certainly not the standard we aim to provide. We also appreciate your feedback regarding the quantity and variety of crockery, glassware and cookware. We will review the apartment inventory and address these concerns with our housekeeping team. Thank you again for bringing this to our attention. We value your continued support and hope to provide you and your family with a much better experience on your next stay. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a comfortable stay and felt right at home. It’s fantastic to know that our friendly and helpful team made your experience even more enjoyable. I’ll be sure to share your kind words with the team. We truly appreciate your support and look forward to welcoming you back home again soon! Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our property well located, however, we’re sorry that the condition and heating arrangements of the apartment did not meet your expectations. We understand how uncomfortable it can be during colder weather when portable heaters need to be moved between the living areas and bedrooms. We also acknowledge your concerns regarding the dated bathroom and the mould you noticed on the exhaust window. We take cleanliness and maintenance seriously, and we will ensure this feedback is passed on to our housekeeping and maintenance teams for attention. We appreciate your comments regarding value for money and understand your disappointment given the rate paid. Your feedback is valuable to us as we continue to identify areas where improvements and upgrades are needed. Thank you again for bringing these matters to our attention. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to provide such detailed feedback. We sincerely apologise that your stay did not meet the standards you rightly expect as an Accor member. We understand how disappointing this experience must have been, particularly when you were hosting guests. The condition of the apartment you described, including the bird droppings on the balcony, unclean bin and walls, faulty kitchen light, and the condition of the crockery, cutlery and glassware, is certainly not the standard we aim to provide. We are also sorry to hear about the cleanliness of the shower recesses and the stained additional blankets. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed. We also apologise that we were unable to attend to the maintenance issues during the weekend. While we appreciate your understanding, we recognize that having to use a dining lamp to light the kitchen was far from an acceptable solution. We are pleased to hear that you enjoyed using the tennis court, although we apologise that the racquets and balls provided were not in suitable condition. We will also review the equipment to ensure it is properly maintained and fit for guest use. We particularly regret the embarrassment this caused while you were hosting your guests. We value your loyalty as an Accor member and are disappointed that we fell short of the experience you expected. Your feedback is being taken seriously, and we appreciate you bringing these issues to our attention. Kind regards, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed the wonderful views from the apartment, but we’re very sorry that the traffic and air-conditioning noise affected your family’s sleep and overall experience. We understand how frustrating it must have been to have to use earplugs during your stay. We also appreciate your comments regarding the kitchen supplies and limited dishwashing powder. Your feedback has been noted, and we will review the kitchen inventory and amenity quantities to ensure they are more suitable for longer stays and families. We sincerely apologise that these issues impacted your stay and that you would not consider staying with us again. Your feedback is valuable and will be shared with our team as we continue to improve the guest experience. Kind regards, BreakFree Capital Tower

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our great location and that the nearby construction did not cause any inconvenience during your stay. We’re also pleased that everything met your expectations and that you appreciated the complimentary room upgrade. It was a pleasure having you stay with us, and we hope to welcome you back again on your next visit to Canberra. Kind regards, BreakFree Capital Tower

Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologise that the condition of the apartment did not meet your expectations. We are disappointed to hear about the cracked ensuite basin, the condition of the shower tiling and grout, and the damaged kitchen cabinetry. We understand that these maintenance and presentation issues can significantly affect the overall guest experience and your impression of the property. Your feedback has been noted and will be shared with our maintenance and management teams for review and follow-up. We appreciate you bringing these matters to our attention, as it helps us identify areas requiring attention and improvement. We regret that we were unable to provide you with the standard of accommodation you expected and hope we may have the opportunity to provide you with a better experience in the future. Sincerely, BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the spacious layout of your two-bedroom apartment, our convenient location, and the facilities we offer. It's wonderful to know the apartment provided a comfortable and private space for your stay. We're sorry to hear that you found the beds uncomfortable and that this affected your sleep. We understand how important a good night's rest is, and we appreciate you bringing this to our attention. Your comments have been shared with our team as we continually look for ways to improve our guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to BreakFree Capital Tower for an even more enjoyable stay. Kind regards, The BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay, enjoyed our convenient location, and found our team to be friendly and helpful. We also appreciate you bringing the bathroom amenity issue to our attention. We apologise for the incorrect placement of the dispensers and any confusion this caused during your stay. Your comments have been shared with our housekeeping team to ensure the amenities are checked carefully and correctly stocked for future guests. Thank you again for your valuable feedback. We appreciate you helping us improve our service and hope to have the pleasure of welcoming you back to BreakFree Capital Tower in the future. Kind regards, The BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We're delighted to hear you enjoyed our convenient location, the lake views, and that our team was able to accommodate your preferred bedding configuration. We sincerely apologise for the issues you experienced during your stay, including the faulty bedside lamp, hair dryer, cooktop, bedding, and the cleanliness of the dining table. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed promptly. We also appreciate your observations regarding the room layout and the temporary construction affecting the views. We also appreciate your feedback regarding the parking fee. We understand this is an additional expense; however, our parking rates remain competitive and are generally more affordable than those of many other hotels in Canberra. Thank you again for your valuable feedback. We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you back to BreakFree Capital Tower for a much-improved stay. Kind regards, The BreakFree Capital Tower Team

Dear Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay and found the apartment spacious, warm, and well equipped. It's great to know it suited your family of five and that you had an enjoyable experience overall. We also appreciate your suggestion regarding the kitchen cutlery and plates. Please note that additional cutlery, crockery, and other amenities are available from Reception upon request, and our team is always happy to assist wherever possible. Your feedback has also been shared with our team, and we will review the kitchen inventory to ensure it is better stocked for future guests. Thank you again for your kind comments. We look forward to welcoming you back to BreakFree Capital Tower on your next visit to Canberra. Kind regards, The BreakFree Capital Tower Team