BreakFree Capital Tower Canberra

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BreakFree Capital Tower Canberra

Customer review rating (ALL Rating) 4.1/5 542 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Easy walking access to ANU

  • 10 min drive from Parliament House

  • Close to city centre

  • Fully equipped apartments

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 CANBERRA
Australia

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 7.5km / 4.66 miles

GPS:-35.284707, 149.125988

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Well-being

Pool

Our accommodation(s)

BreakFree Capital Tower offers spacious, self-contained 1, 2 and 3 Bedroom Apartments, central to the CBD. Surrounded by landscaped parkland threaded with cycle and jogging tracks, all rooms enjoy modern decor, fully equipped kitchen, separate living and dining areas, full laundry facilities, private balcony (most apartments), air-conditioning and access to WiFi.

Our guest reviews

Our guest reviews for
BreakFree Capital Tower Canberra

100% genuine reviews from our guests

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ALL Rating  4.1/5  542 reviews

TripAdvisor Rating  3.5/5  1,210 reviews

Good location, nice clean room

Customer review rating 4.0/5

Craig B. Families - Confirmed reviews ALL

Nice hotel. Would like to have stayed longer. Reasonably priced except for having to pay for parking and wifi is hard to connect

Dear Craig We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Generally worked very well for our purposes.

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

Everything was fine, in fact perfect, except for minor problems. No milk, no pepper and salt. Useless soap.

Dear David, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Well located but in need of a deep clean

Customer review rating 3.5/5

Rhonda Families - Confirmed reviews ALL

Apartment was spacious, conveniently located, well furnished but bathrooms were extremely dirty and carpets quite stained.

Dear Rhonda, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback although I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope on your next visit we can improve on the areas mentioned. Sincerely, Joe

mould and dirty aparement with stains on walls and broken cupboards

Customer review rating 2.0/5

Nathan Business - Confirmed reviews ALL

check in was ok and staff friendly. Apartment was terrible. Sliding doors on cupboards off the rails and we fixed them ourselves. Curtains where stuck to the windows and hooks came off the rails. Fixed what we could in both rooms. Mould in bathrooms was shocking and it seems no attempt to even get rid of it as it was clear it was never washed. Ill never stay at this place again. Certainly not the accor standard. Don't provide rooms like this to your long term customers. Or anyone for that matter.

Dear Nathan, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe

Well located, caring reception

Customer review rating 3.5/5

Peter B. Families - Confirmed reviews ALL

We enjoyed a two bedroom apartment with aged facilities at a good price. I recommend it.

Dear Peter, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Customer review rating 4.5/5

Jackki C. Friends - Confirmed reviews ALL

Only issue was mould in enquire shower. Otherwise clean and served our purpose

We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

comfortable, great location

Customer review rating 4.0/5

Fiona Friends - Confirmed reviews ALL

over all good Some of the fly wire doors were broken and therefore not able to be used. Hard to get good water temp and flow in both bathrooms Queen bed was very lumpy, Other beds were great

Dear Fiona, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Excellent accommodation close to everything

Customer review rating 5.0/5

Tanya Couples - Confirmed reviews ALL

Really lovely room looking over the Lake and Parliament House. Everything you needed was there and close to shops. Would stay again.

Dear Tanya, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe Hotel Manager

Comfortable bed

Customer review rating 3.0/5

Bernard B. Families - Confirmed reviews ALL

For the price of the apartment, we were unhappy with a few things. When you turn on a light the other lights flickers on and off. We went to use the washing machine to find Old dirty towels from previous guest. A chair located next to the kitchen had a dirty face cloth on it. The carpets looked un vacuumed when we arrived. There was what looked like a coffee stain on the bed sheets in the main bedroom. The air vents for heating where loose in the wall especially the one in the lounge. The master ensuite was in poor state mainly the shower. The paint throughout the entire apartment was either flaking or a mosaic of different shades of touch up all over the walls. Nobs for the drawers missing in master bedroom the whole apartment was void of any pictures on walls no interior decorating, just table chairs couch tv beds and bedside tables. It's sad to say that we would not risk returning to this accommodation or any under the same name in fear of what we experienced in Canberra. I hope that this apartment is privately owned and not owned and managed by break free capital towers otherwise it would ne even more disappointing. Our friends stayed on room 303 and their room was very nice. Room 301... not so much. I would be ok if anyone would like to talk over the phone in regard to this.

Dear Bernard, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are taking the appropriate measures to address the problem and prevent future occurrence as we are very apologetic to hear of the reported shortcomings of this stay. We appreciate you sharing your concerns, and if given another opportunity on your next visit to Canberra i would be more than happy to look after your stay directly in the hope we can provide you with a much more enjoyable experience. Feel free to contact me directly on the below email and i can sort out a discounted rate and possible free upgrade. Sincerely, Joe - jo… Hotel Manager

Good stay

Customer review rating 4.5/5

Jade Friends - Confirmed reviews ALL

Great rooms.

Dear Jade, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Disappointed

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

The room we were given (101) was in a very poor state. The rooms floors were covered in stains there were stains on the roof and mould in one of the bathrooms. We made the hotel staff aware on arrival and were told they could not do anything. When booking we were told in the advertising the rooms were newly renovated well that must have been in the 90s. The description of the room was not what was advertised. Very disappointed. Only positive was the hotels location. A short walk into town.

Dear Daniel, Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This review has been passed onto our respective teams to investigate and rectify. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If given the chance we would love to welcome you back again and provide you with a much more enjoyable experience at the property. Sincerely, Joe Hotel Manager

Well located, value for money, enjoyed our 3 nights

Customer review rating 4.5/5

Wendy Friends - Confirmed reviews ALL

Friendly, helpful reception staff. Clean & comfortable apartment with great view.

Dear Wendy, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Great location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location, awesome view over the lake. Was presently surprised by he New Acton area.

Dear Elsa, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe Hotel Manager

A very Enjoyable Long Weekend

Customer review rating 4.5/5

Fred Couples - Confirmed reviews ALL

The view of Lake Burley Griffin and the Federal triangle was fabulous from the windows of the 18th level apartment. The apartment was spacious and very comfortable.

Dear Paul, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Excellent location, with a view. Windows that open to allow fresh air in. Comfortable & roomy accommodation.

Customer review rating 4.0/5

Trish Friends - Confirmed reviews ALL

As a return visitor, I enjoy the space of the unit as well as its ideal appointment. View of the Lake are refreshing, especially as I can go outside onto the balcony in fresh air. We’ll appointed to make a meal and/ or sit at a decent sized table and eat a meal.

Dear Trisha, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope on your next visit we can improve on the issues mentioned. Sincerely, Joe

Well located site.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The site was central to everything in Canberra. Staff were very helpful. The room we had requires some repairs and an update in furnishings and better vacuum of carpeted areas.

We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit we can improve on the issues and feedback mentioned Sincerely, Joe Hotel Manager

Worn out needs some love

Customer review rating 2.0/5

Samantha Families - Confirmed reviews ALL

Unfortunately the accomodation did not meet the expectations of the price tag. Dirty, run down and poorly maintained. Just disappointing.

Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe Hotel Manager

Great location

Customer review rating 4.0/5

Ben S. Friends - Confirmed reviews ALL

We picked Capital Towers primarily because of location - a short walk to the British museum exhibit, and also returning from dinner in Civic. Our 2 bedroom apartment was quite spacious and we liked the view of the lake. Room itself was a bit rundown - old furniture, marks and damage on walls etc

We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe

Good facilities with stunning mountain and lake views

TripAdvisor rating 4.0/5

ozytiger2017 TripAdvisor review

While a looking a little tired, the room had all the facilities you need, with amazing views of the lake and the mountains (especially at sunset) from the balcony. Staff were friendly and helpful. Good gym and squash court in the complex and tennis courts set within a beautiful rose garden. Walking distance to cafes, restaurants, movie theatre and the city centre.

Dear ozytiger2017, thank you for your lovely review of Breakfree Capital Tower! We are happy to hear you enjoyed your time with us (especially the view!) and we look forward to seeing you again soon.

Fantastic Apartments

TripAdvisor rating 5.0/5

dcurran77 Business - TripAdvisor review

Great location, spacious apartment with excellent views. We will definetely be using these apartments again. Beautiful leavy surronds and great cafes/restaurants within walking distance. Great parkinf availability too!

Dear dcurran77, thank you for your wonderful review! We are so glad to hear you loved your stay, and we look forward to seeing you again soon.

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