BreakFree Capital Tower Canberra 4 stars

Customer review rating (ALL Rating) 3.8/5 595 reviews

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Description

Hotel extras

  • Spacious apartments, most with large balconies and fully equipped kitchens

  • Close range of dining choices as popular eateries, restaurants, lively bars and cosy pubs

  • Major attractions are close to your stay including national institutions, galleries memorials

  • Hit the squash court with a buddy or the tennis courts with the kids

  • Take a dip in the heated pool, workout in the fully equipped gym

Our accommodation(s)

Penthouse

3 Bedroom Penthouse

  • 7 pers. max
  • 221 / 2378 sq ft
  • Bedding 3 x Queen size bed(s)
  • Views: Lake View
  • Most of the accommodation: Balcony

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 CANBERRA
Australia

GPS:-35.284707, 149.125988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Swimming pool (Open from 7:30am - 6:30pm)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  595 reviews

TripAdvisor Rating  3.5/5  1,265 reviews

Average and worn out rooms

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

For $300 a night this room was very average. The lifts had issues the bed had plastic sheets. The aircon was only in the living room.

Noisey construction, work needed

Customer review rating 2.5/5

Matt Families - Confirmed reviews ALL

Unfortunately our stay got off on the wrong foot and didn't improve too much. On arrival one lift was broken and the additional cost for parking was not clear at the time of booking. All kitchenware had to be cleaned before use which wasn't ideal after a long drive. Then being woken up every morning at 6:30a.m due to the light rail upgrade right next door. There was no mention of these works at any point during the booking phase, if there had of been we would never have stayed here. The shower could do with a full upgrade and we were lucky no one burned themselves before we ran out of hot water after the 2nd shower or 1st shower and washing up. The lift remained out of order the whole 6 days meaning it was often more than 10 minutes just to get to or from the room on the 5th floor.

Terrible experience

Customer review rating 1.0/5

Anthony Families - Confirmed reviews ALL

Only having one lift working took me over 20 mins to get a lift down. The room needs alot of work. It is a far cry from the pictures advertised on the website.

Dear Anthony, Thank you for sharing your feedback with us. We are sorry to hear about the numerous issues you encountered during your recent stay. Your experience does not reflect the high standards we strive to maintain, and for that, we sincerely apologize. We are actively working to resolve any maintenance issues with our lifts to prevent such delays in the future.Your comments about the cleanliness and functionality of amenities such as the oven and iron are deeply concerning. This is certainly not the experience we want our guests to have. Rest assured, we have shared your feedback with our housekeeping and maintenance teams to address these issues promptly. We appreciate your patience and understanding as we work to improve our services and facilities. If there is anything else you would like to discuss or if we can assist you further, please do not hesitate to reach out to us directly. Once again, we apologize for the inconvenience and disappointment caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Sincerely, Roja Thapa Assistant Manager ro…

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The bathroom and kitchen were in poor condition and felt unclean and unmaintained. The kitchen barely had any cooking utensils and only one wine glass, 3 bowls, no oven trays. The air conditioner only ran at 30 degrees, despite turning it down, so we could not have it on for the duration of the stay. It was also extremely noisy when on. The bathroom fan did not work, there was mould on the window, the drain did not drain properly, flooding the bathroom floor each time someone showered. The head of the shower had to be pointed at the wall so the bathroom was not showered as well. There was only one very flat pillow each per person. The alarm clocks did not work, not did lamps in the second bedroom. The fitness centre was located in the basement car park level 2, which makes it unsafe for a woman to attend by herself. We had requested on booking to be close to another family as we were travelling together, which did not happen and we were advised that as the accommodation was fully booked, it wouldn’t be possible. There were no instructions on how to use any amenities or how to call reception for assistance, and the phone was not connected in our apartment for help. It did not feel like good value for the amount we paid per night.

Dear Justine, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the numerous issues you encountered during your time at our hotel. Your experience does not reflect the high standards of service and comfort that we strive to provide to our guests. We are deeply sorry for the condition of the bathroom and kitchen in your apartment. It is unacceptable that they were not up to standard and did not feel clean or well-maintained. We have immediately addressed these cleanliness issues with our housekeeping team. Regarding the pillows, alarm clocks, and lamps in the second bedroom, we are addressing these deficiencies to ensure all amenities are in working order for our guests. We understand your concerns about the fitness center location and the safety considerations. We will review this and make adjustments to ensure the safety and comfort of all our guests. We appreciate your feedback as it helps us identify areas where we need to improve. Please know that we take your comments seriously and will take immediate action to rectify these issues. We sincerely hope that you will give us another opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if you would like to discuss your stay further. Sincerely, Roja Thapa Assistant Manager. ro…

Great room - huge

Customer review rating 4.5/5

Lou Business - Confirmed reviews ALL

Good experience- good staff

Dear Louis, We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roja Thapa Assistant Manager

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Other web-users rate our hotel

  • 369 reviews 9.4/10 Location
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  • 268 reviews 7.2/10 Service
  • 25 reviews 2.1/10 WiFi
  • 292 reviews 2/10 Cleanliness
  • 278 reviews 5.8/10 Comfort
  • 206 reviews 2.7/10 Amenities
  • 141 reviews 2.6/10 Vibe

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