BreakFree Capital Tower Canberra 4 stars

Customer review rating (ALL Rating) 3.6/5 528 reviews

BreakFree Capital Tower Canberra - Image 1
BreakFree Capital Tower Canberra - Image 2
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2 Marcus Clarke Street, 2601 CANBERRA, Australia

Description

Hotel extras

  • Spacious apartments, most with large balconies and fully equipped kitchens

  • Close range of dining choices as popular eateries, restaurants, lively bars and cosy pubs

  • Major attractions are close to your stay including national institutions, galleries memorials

  • Hit the squash court with a buddy or the tennis courts with the kids

  • Take a dip in the heated pool, workout in the fully equipped gym

Our accommodation(s)

Penthouse

3 Bedroom Penthouse

  • 7 pers. max
  • 221 m² / 2378 sq ft
  • Bedding 3 x Queen size bed(s)
  • Views: Lake View
  • Most of the accommodation: Balcony

Hotel location

BreakFree Capital Tower Canberra

2 Marcus Clarke Street
2601 CANBERRA
Australia

GPS:-35.284707, 149.125988

Telephone
Fax +61 2 6247 0759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Swimming pool (Open from 7:30am - 6:30pm)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  528 reviews

TripAdvisor Rating  3.5/5  1,275 reviews

Disappointing stay

Customer review rating 2.0/5

Karen Business - Confirmed reviews ALL

It was very hot and the air conditioning was not working. Also the pool had large clumps of dirt that needed to be vacuumed. I asked desk staff about both numerous times but nothing changed over my 5 day stay.

Dear Karen B., Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet expectations, particularly regarding the air conditioning and the pool. We understand the importance of these amenities, and we sincerely apologize for the lack of resolution despite your repeated requests. Please be assured that we are reviewing these concerns with our team to ensure such issues are addressed promptly in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate your valuable input. We hope to have the opportunity to welcome you back and provide a more seamless experience. Sincerely, Sanjay Singh

Big unclean apartment

Customer review rating 2.0/5

Vish Business - Confirmed reviews ALL

Bugs flying inside. Dusty 2 single beds joined to make a king size bed. They slip away from each other while sleeping. Great views of the lake though.

Dear VISHAL MR G., Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We regret that the cleanliness of the apartment did not meet your expectations and that the bedding arrangement was uncomfortable. We have shared your concerns with our housekeeping team to ensure improvements are made. Regarding the bugs, we would like to inform you that they are seasonal and, unfortunately, this year they have created a significant nuisance in Canberra. The good news is that they are not harmful, but we understand they were an inconvenience. While our housekeeping team has been diligently cleaning them after each checkout, they continue to return. We truly appreciate your understanding as we work to manage this seasonal issue. We are glad that you were able to enjoy the beautiful views of the lake, and we appreciate your valuable feedback. We hope to have the opportunity to offer you a more enjoyable experience in the future. Sincerely, Sanjay Singh

Dirty, old, Stunk of paint, which was very poorly done mind you

Customer review rating 1.0/5

Cs Families - Confirmed reviews ALL

We had to ask to change rooms as the room just stunk if paint, which was making us feel sick

Dear CHRISTIE S., Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that the condition of the room, bathroom, and the smell of paint impacted your experience. We believe that changing the room helped resolve the issue, and we appreciate your understanding. Please be assured that we are addressing these concerns to ensure a more comfortable experience for future guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, Sanjay Singh

Good location and very nice views of the city.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Comfortable stay.

Dear CRAIG C., We very much appreciate your comments regarding your stay at the BreakFree Capital Tower Canberra. We are pleased to hear that you enjoyed our convenient location and the stunning city views. We are also glad that your stay was comfortable. Your satisfaction is important to us, and we appreciate your kind comments. We look forward to the opportunity of welcoming you back in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sanjay Singh

Not impressed

Customer review rating 2.0/5

Theresa Families - Confirmed reviews ALL

Place was old and dated carpet was disgusting and badly marked there was dead bugs moths spiders everywhere one even dead on the wall it just felt dirty . Whole place felt dirty. Windows disgusting and balcony full off leaves etc.

Dear Theresa C., Thank you for sharing your feedback with us. We sincerely apologize for the condition of the room and the overall cleanliness issues you encountered during your stay. This is certainly not the standard we strive to maintain, and we regret that your experience was disappointing. Please be assured that we are taking immediate action to address the concerns you've raised. Our housekeeping and maintenance teams will conduct a thorough review of the room and common areas, including cleaning the carpets, windows, and balconies. Additionally, we are currently in the process of having our carpets replaced and rooms repainted to bring them up to the high standards our guests expect. We also want to inform you that while our housekeeping team cleans the rooms thoroughly each morning, we do not have control over seasonal pests such as bugs and moths Unfortunately, these can sometimes appear despite our best efforts, but we are committed to ensuring they are dealt with as quickly as possible. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved experience. If you have any further concerns, please don’t hesitate to reach out. Kind regards, Sincerely,

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Other web-users rate our hotel

  • 339 reviews 9.3/10 Location
  • 626 reviews 4.7/10 Room
  • 244 reviews 7.4/10 Service
  • 24 reviews 3.1/10 WiFi
  • 283 reviews 1.9/10 Cleanliness
  • 265 reviews 5.2/10 Comfort
  • 214 reviews 2.6/10 Amenities
  • 140 reviews 2.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.