I stayed here for one month and was not at all happy with my experience. I arrived for checkin (after 2pm) and had to wait for more than 2hrs for my room to be ready. Once I was finally allowed in, there were no towels or kettle and I had to request for this to be provided which took a further hour. I was told that there would be room service once a week. This didn’t occur, my room was filthy and I had to ask numerous times for room service to occur. I even had to resort to cleaning my own room and purchasing toilet paper as it hadn’t been replaced until at least the third time of requesting room service. The room itself was not clean, tired, had mismatched, broken and missing cutlery and utensils and had evidence of damp. Upon checking out I requested that my bond was returned, however it is nearly a month on and I still have not received it. My stay at this hotel has been nothing short of dismal. Truly disappointed with my experience.

Great room, staff and value for money

Our first time in Mantra in Canberra. The suite was excellent.

I received a very friendly welcome on arrival. We stayed in an apartment which had all conveniences (kitchen and laundry facilities) which was fantastic. Located within walking distance of cafes and restaurants.

The staff are lovely and the rooms are nice, good location too

This had us covered for an affordable price in a convenient location during our stay. Bed was comfortable and staff were friendly. It would be nice to have a microwave in the room and the rooms weren't totally clean (clean enough but marks on walls, ceilings, and the bathroom seemed a bit rundown). Overall had a good experience and would book again if on a budget.

Front desk service was great, really helpful, and nice. The room was perfect for what we needed, and the location was also great

Comfy beds, spacious unit, clean, close enough to city walk/mall for a short walk

I stayed at the Mantra for around 7 weeks. The staff were incredibly helpful and thoughtful, they helped extend my stay at a moments notice, accommodating my requests to the best possible degree. I much appreciated their warm welcome and easy processing of my stay. Thank you for making my stay straightforward and giving my a temporary home base while in Canberra.

1. The living room's air con. didn't work properly. 2. The dryer's filter always flew out of the machine. 3. The water was leaking out of the bathroom and got into the living room. 4. The dishwashing machine was leaking as well. 5. The furniture is too old to stay with for a long! 6. The car entry wiped card system is too old, and it is not easy for the G. to operate as I have seen a female G. had tried to wipe her card for at least 5 minutes and I had to line up behind her car until she luckily wiped her card successfully.

This hotel is not back up to speed despite how COVID has been handled. While many other hotels I stay at have food and room cleaning this one does not. I had pigeons nesting on my balcony and all the accompanying detritus and the heater barely kept me warm. It is getting tired and needs some work.

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.