Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 951 reviews

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Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel

  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  951 reviews

TripAdvisor Rating  4.0/5  2,248 reviews

SAFETY CONCERN

TripAdvisor rating 1.0/5

Alora M TripAdvisor review

Customer review rating 0.5/5

Lan L. Families - Confirmed reviews ALL

Dear Lan L., Thank you for your feedback. We understand how frustrating it can be when funds appear to be on hold, and we sincerely apologize for the inconvenience this has caused. To clarify, the pre-authorization hold placed on your card at check-in is automatically released by the hotel after check-out. However, the time it takes for this to reflect on your account depends on your card type (debit or credit) and your bank’s processing time (up to 7 business days). The pending transaction will disappear from your statement rather than showing as a refund. If you are still seeing the hold after seven business days, we recommend emailing us the screenshot of your pending transaction so that we can follow up with your bank. We are sorry for any difficulty you experienced in reaching us by phone. Please feel free to contact us at no… if you need further assistance or documentation to provide to your bank. We truly regret that this impacted your overall impression of your stay, and we appreciate your feedback as it helps us identify areas where we can improve. We hope you will give us another chance in the future to provide you with a seamless and enjoyable experience. Sincerely, Elan Koirala Front Office Manager

Well located, great room, close to city

Customer review rating 3.5/5

Sarah M. Solo - Confirmed reviews ALL

Booked a king room, got put in one with a queen bed

Customer review rating 2.0/5

S N. Couples - Confirmed reviews ALL

Dear Scott, Thank you for taking the time to share your feedback. We sincerely regret that your recent stay did not meet your expectations, and we appreciate your candid comments. We would like to clarify that you were indeed upgraded from your original booking to a spacious one-bedroom apartment featuring a kitchen, lounge, and balcony. We made this change with the intention of enhancing your experience and apologize if this was not communicated clearly during your check-in process. Regarding the bed size, we understand how important comfort is during your stay. We wish we had been informed of your concern after check-in or during your stay, as we would have been more than happy to assist in finding a solution or offering an alternative room to ensure your satisfaction. Your comments about the room condition and bed comfort have been noted, and we will use them to make improvements. We also appreciate your feedback about breakfast and will share this with our team to address the concerns you raised. Thank you for recognizing our team’s efforts and friendliness. Your loyalty as a Silver ALL – Accor Live Limitless member is highly valued, and we hope to have the opportunity to welcome you back in the future, providing the seamless and comfortable experience you expect from Accor Sincerely, Elan Koirala Front Office Manager

The Stay Wasn't Too Bad

Customer review rating 2.5/5

Adnan S. Friends - Confirmed reviews ALL

Dear Adnan, Thank you for taking the time to share your feedback following your recent stay at Mantra on Northbourne Canberra. We truly appreciate your candid comments and are glad to hear that you found our team accommodating and enjoyed the service provided during the holiday period. We regret that some aspects of your stay did not meet your expectations. Your comment about the outdated facilities has been noted, and we are continuously working on improvements to enhance our guests' experience. We also understand the importance of proper exhaust ventilation and will ensure our maintenance team reviews this. Regarding breakfast, we’re sorry to hear that the options did not meet your expectations. Your feedback will be shared with our kitchen team to help improve the variety and quality of our offerings. We’re also disappointed to learn that the booking process was less than ideal. We aim to make the Accor ALL app user-friendly, and your feedback will be shared with our corporate team for review. We appreciate your honest comments and hope we have the opportunity to welcome you back in the future for an improved experience. Please don’t hesitate to reach out to our team directly for any assistance with your next booking. Sincerely, Elan Koirala Front Office Manager

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Other web-users rate our hotel

  • 368 reviews 9.1/10 Location
  • 597 reviews 6.8/10 Room
  • 435 reviews 8.3/10 Service
  • 22 reviews 4.1/10 WiFi
  • 189 reviews 6.2/10 Cleanliness
  • 119 reviews 3.5/10 Amenities
  • 107 reviews 4.9/10 Breakfast
  • 94 reviews 3.4/10 Vibe

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