Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,177 reviews

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Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,177 reviews

Customer review rating 4.0/5

Maija B. Solo - Confirmed reviews ALL

My room was comfortable, staff were helpful and courteous, breakfast very substantial

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 5.0/5

Nima B. Business - Confirmed reviews ALL

The front desk team were very helpful. The location is excellent and minutes' walk from most restaurants and convenience stores. As well as the office I had to attend. Would definitely come back to Mantra on Northbourne.

Dear Nima, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elan Koirala Front Office Manager

Customer review rating 4.0/5

Walkem N. Business - Confirmed reviews ALL

The stay was good enough. The rooms need to be updated and breakfast could have been better, particularly the service from staff - one of whom seemed to not want to be there on both days.

Dear Guest, Thank you for sharing your feedback. I’m glad to hear your stay was overall good, however I’m sorry that aspects of your experience did not meet expectations. Your comments regarding the need for room updates and improvements to breakfast quality and service have been noted and shared with the relevant teams. In particular, I apologise for the service you encountered, as this is not the standard we strive to deliver. We appreciate your feedback and hope to provide you with a more enjoyable experience in the future. Kind regards, Nisha Prasai Assistant Manager Mantra on Northbourne

Customer review rating 3.5/5

Julie D. Families - Confirmed reviews ALL

The room was neat and tidy, however a bit dated and not quite up to the standards of a new Accor accommodation facility. Fine for a night as in a convenient location in Canberra, close to dining and shopping.

Dear Guest, Thank you for sharing your feedback. I’m pleased to hear that you found the room neat and tidy and appreciated our convenient location here in Canberra. I’m sorry that the room felt dated and did not fully meet your expectations of a newer Accor property. Your comments are appreciated and have been shared with our team as we continue to review opportunities for improvement. We hope to have the opportunity to welcome you back again in the future. Kind regards, Nisha Prasai Assistant Manager

Customer review rating 1.5/5

Allison R. Business - Confirmed reviews ALL

Please be advised I stayed in room 602. There was an unpleasant smell in the room, which I only discovered the source the next morning when I stood on wet carpet under the air conditioner. Even having the window open for the duration of the stay did not take the smell away. In addition, the bathrooms are not clean and there is mould in there. Please address both issues.

Dear Guest, Thank you for bringing this to our attention, and I sincerely apologise for your experience in room 602. The issues you’ve described, particularly the wet carpet, unpleasant odour, and cleanliness concerns including mould in the bathroom, are completely unacceptable and not reflective of our standards. Please be assured this has been escalated to our maintenance and housekeeping teams for immediate investigation and rectification. We truly appreciate your feedback and regret the discomfort caused during your stay. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Nisha Prasai Assistant Manager Mantra on Northbourne

Other web-users rate our hotel

  • 480 reviews 8.9/10 Location
  • 760 reviews 6.7/10 Room
  • 515 reviews 7.6/10 Service
  • 21 reviews 4.2/10 WiFi
  • 300 reviews 5.4/10 Cleanliness
  • 192 reviews 5.9/10 Breakfast
  • 159 reviews 3.8/10 Vibe
  • 158 reviews 3.8/10 Amenities

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