Mantra on Northbourne Canberra

Customer review rating 3.9/5 1,177 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra on Northbourne Canberra
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Close to City Centre Shopping Precinct

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated poolPaying
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612
canberra
australia

Tel: +611300092872

Fax: (+61)2/62432599

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS :-35.274217, 149.130653

Our accommodation(s)

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our restaurants and bars

STOCK KITCHEN

Type of cuisine: Other cooking style

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

STOCK BAR

Non contractual photo

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,177 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,112 reviews

Well located great facilities

Customer review rating 3.9/5

Hammond Families - 17/10/2020 Confirmed reviews ALL

Vet positive great staff

Not great

Customer review rating 3.9/5

Tim Business - 17/10/2020 Confirmed reviews ALL

Have stayed here a bit due to proximity to office and Accor membership, rooms are not immaculately clean, beds and pillows not comfortable, noisy. Asked after 2nts about having room serviced as had not happened, was told it would definitely happen that day but it didn't, was provided a couple of complimentary waters which was nice but one had been opened and some missing!! Gym still not operating where other hotels are, will look elsewhere for next stay

Dear Tim, Thank you so much for your feedback following your recent stay at our property. I am very sorry to hear your experience did not meet your expectations and please let me express my sincerest apologies for any inconvenience caused during your stay. To ensure our guests safety, daily services are no longer available at our property. I am very sorry that this was not communicated to you during your stay and please rest assured I will follow this up with our team. Our gym and swimming pool are also currently closed due to the restrictions placed against many industries by the government. I do also apologize for the temporarily closure and it is my belief we will be able to reopen all our facilities in near future. Once again, I would like to express my apologies for any issues caused and I do hope we will have the chance to welcome you back and better serve you on your next visit to Canberra. Warm regards, Lucie Kolarikova Assistant Manager

Great set up for combined rooms

Customer review rating 3.9/5

Naiq Families - 17/10/2020 Confirmed reviews ALL

Friendly helpful staff Hotel was clean and tidy Walking distance to CBD shopping Overall a great stay and happy to come back again.

Dear Naomi, Thank you for your feedback following your recent stay at our property. I am very sorry to hear about the faulty mattress. I will investigate these concerns with our housekeeping team and ensure the mattress is replaced as soon as possible. Please accept my sincerest apologies for any inconvenience caused and please rest assured this matter will be rectified. On a brighter note, I am delighted to hear you enjoyed your overall stay and it is my hope we will have a chance to welcome you and your family back in near future. Warm regards, Lucie Kolarikova Assistant Manager

Very well located great entertainment strip just behind.

Customer review rating 3.9/5

Santhad Couples - 17/10/2020 Confirmed reviews ALL

Friendly staff. Comfortable bed. Late check out is not a problem.

Dear Santhad, We very much appreciate your comments regarding your stay at the Mantra on Northbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Kolarikova Assistant Manager

Well located , friendly and helpful front desk

Customer review rating 3.9/5

Karen Families - 17/10/2020 Confirmed reviews ALL

Convenient location , quiet enough , helpful and friendly front desk

Dear Karen, Thank you so much for your time and for your feedback following your recent stay at our property. I am delighted to hear you enjoyed your overall stay and I hope we will have the chance to welcome you back in near future. Thank you again for your kind words and please stay safe. Warm regards, Lucie Kolarikova Assistant Manager

ok location, no clean towels for 5 nights!

Customer review rating 3.9/5

Anonymous Families - 14/10/2020 Confirmed reviews ALL

Was a shock that this was an unserviced hotel. No where to take rubbish out, no clean towels or in room cleaning for 5 days.

Dear Louise, Thank you for taking the time to tell us about your experience following your recent stay at our property. I am so sorry to hear about the issues you have encountered during your stay. At this stage, we are no longer offering daily housekeeping services to minimize guest contact and touch points in the rooms. Towels, toilet paper or any other amenities can be requested from our front desk team who is available 24/7. I am very sorry if this was not communicated properly to you during you stay. I will follow this up with the team to ensure all guests are thoroughly informed about our current COVID precautions to ensure this does is not re-occurrence. Thank you for sharing your concerns. Please accept my deepest apologies and I do hope you will give us another chance to better serve you in future. Kind regards, Lucie Kolarikova Assistant Manager

Very run down building, not what I expected from a mantra property

Customer review rating 3.9/5

Anonymous Families - 13/10/2020 Confirmed reviews ALL

Room was satisfactory however very tired and run down, along with the overall outside appearance of the property. Very dirty and run down.

Dear Peta, Thank you for taking the time to tell us about your experience following your recent stay at our property. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. Please ensure this feedback has been passed onto the senior management and I will ensure it is discussed at our next operational meeting. Once again, please accept my deepest apologies for any inconvenience and I hope you will give us another chance to better serve you in future. Sincerely, Lucie Kolarikova Assistant Manager

Easy access to everything

Customer review rating 3.9/5

Anonymous Friends - 12/10/2020 Confirmed reviews ALL

Mantra on Northbourne was perfectly located for our stay. Short walk from cafes and restaurants .

Well located but aged, and cold

Customer review rating 3.9/5

Mare Families - 12/10/2020 Confirmed reviews ALL

Not enough blankets and the mattresses were no good. Stayed one night instead of two even though we couldn’t get refund for second night.

Dear Marinka, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Dirty, Smells of smoke, rubbish not cleaned up

Customer review rating 3.9/5

Paul Families - 12/10/2020 Confirmed reviews ALL

I have to say I'm very disappointed with the experience. The staff have been very pleasant during the stay which is a plus but the state of the apartment was awful. The first apartment smelt of smoke, there were not enough cutlery or crockery or towels and the benchtops in the kitchen and bathroom were greasy. The second apartment we were moved to equally, was also filthy.

Dear Paul, Thank you very much for your feedback following your recent stay at our property. I am so sorry to hear about your experience and the issues you have encountered during your stay. I have reviewed your feedback thoroughly and I do agree we did not quite hit the mark on this occasion. Please rest assured that your concerns have been passed on to the respective departments and we will do our best to ensure this does not occur again. Thank you again for your comments, we really value your opinion and it is my hope that you will give us another chance to better serve you in near future. Kind regards, Lucie Kolarikova Assistant Manager
Customer review rating 3.9/5

Laura Families - 11/10/2020 Confirmed reviews ALL

Good location, large rooms, however lamps missing light bulbs, light in fridge didn't work, mould in shower, glass in shower not wife enough so bathroom covered in water post shower. Outside of building, lifts, foyer, hallways all renovated and new however rooms need upgrade.

Dear Laura, Thank you for your feedback following your recent stay at our property. I am very sorry to hear about the issues you have encountered during your stay. Please rest assured your concerns have been passed onto our maintenance team and we will do our absolute best to ensure this does not occur again. On a brighter note, I am delighted to see you enjoyed our fantastic central location and found our rooms spacious and I do hope w will have a chance to welcome you back in future, for a stay that is memorable for all the right reasons. Warm regards, Lucie Kolarikova Assistant Manager

Budget property

Customer review rating 3.9/5

Nick Families - 08/10/2020 Confirmed reviews ALL

Property made excuse of covid to close coffee station and cafe and pool. Many hotels who care for their guest have not been cheap scates and cut back on staff and have their cafe and pools open. Mantra is being cheap and has no excuse.

Dear Nick, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Very central to restaurants.

Customer review rating 3.9/5

Rhonda E. Couples - 07/10/2020 Confirmed reviews ALL

We had no issues with the location or cleanliness of the room. What we did have problems with was that there was only one very uncomfortable plastic chair in the room. We are an elderly couple and if we wanted to watch television one of us had to lie on the bed. This is not ideal. Also there was no milk in the fridge, be it long life or fresh. The coffee and tea supplies, of which there was no black tea only camomile, we’re minimal. If I remember correctly there were only two sachets of coffee. It was as if the consumables had not been replenished. There were also marks on the wall in the bathroom. These looked like blood.

Dear Rhonda, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager
Customer review rating 3.9/5

Eilis M. Couples - 07/10/2020 Confirmed reviews ALL

Reception staff very helpful. Room could definitely do with a deep clean. Hand prints on the walls, I pulled the locker out to plug in my charger and it was thick with dirt. Window cills dirty.

Dear Eilis, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Disappointed

Customer review rating 3.9/5

Natalie Families - 06/10/2020 Confirmed reviews ALL

I booked the accommodation prior to September, because the facility had a pool and a gym. No corrospondance was sent to me regarding the closure of both facilities from 1st Sep. We would not have stayed at the property had we had known this as we then had to pay $120 for 2 adultsx 3 visits at a gym. We also didn’t receive a reduction in our accomodation as a result of these facilities not being operational. I appreciate these are trying times for businesses, however it is also trying times for the guests. We also had to evacuate the room on Sat night due to a guest setting off the fire alarm. Prior to this, we had ordered uber eats and our meal subsequently got cold while we were evacuated. The balcony was filthy with bird poo when we checked in. The bath was old and stained and we couldn’t bath our baby in it. Instead we had to hold her and shower.

Dear Natalie, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Great location and stay

Customer review rating 3.9/5

Sladjan M. Families - 06/10/2020 Confirmed reviews ALL

The room and layout was excellent and very comfortable

Dear Sladjan, We very much appreciate your comments regarding your stay at the Mantra on Northbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Kolarikova Assistant Manager

Fluctuating service. Good sized rooms

Customer review rating 3.9/5

Anonymous Friends - 06/10/2020 Confirmed reviews ALL

I stayed here for 2 nights with 2 other adults. The room was a good size no problems with beds or room size. We had to make multiple calls to reception to get extra toilet paper. We were given 2 rolls upon check in for 3 adults for 2 nights. We called x2 times asking for more and was given x1 roll each time. We asked for our extra bedding and requested our room to be made up. Neither was provided. We came back to reception post check out, we were waiting outside for 10 minutes due to no-one being at reception. When we contacted the phone kept ringing out and no-one answered. If you could please provided visitors with adequate linen and basic toilet paper/ tissues.

Dear Chloe, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

I paid extra for the view and it was a rip off as there wasn’t much view and there wasn’t even an oven in the unit.

Customer review rating 3.9/5

Anonymous Families - 05/10/2020 Confirmed reviews ALL

I paid extra for the view and it was a rip off as there wasn’t much view and there wasn’t even an oven in the unit. It was my birthday so we came to celebrate however we had to constantly ask for basics at the reception such as extra towels, pot, dishwashing liquid and tissues. I paid premium rates and got basics.

Dear Shainaz, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Happy stay

Customer review rating 3.9/5

Jessica J. Families - 05/10/2020 Confirmed reviews ALL

My two kids and I enjoyed our stay in the one bedroom apartment with an interconnecting hotel room. There was a balcony, so much space, two bathrooms, comfy beds and pillows, full kitchen, laundry, everything I wanted. Great location. Easy parking. The hotel staff were so friendly and attentive. Everything was clean and the staff were covid conscious. We loved our trip and we will be returning.

We thought it was lovely to be so close and within an easy walk to so many nice Cafes & Restaurants

Customer review rating 3.9/5

Alan F. Couples - 04/10/2020 Confirmed reviews ALL

A very pleasant stay with staff very obliging in all areas...

Dear Alan, Thank you for your this fantastic review! We are glad to hear you enjoyed your overall stay. I will share your kind words with the rest of the team as I am sure your feedback will serve as an encouragement to all of us. :) We hope to have the chance to welcome you back in near future! Warm regards, Lucie Kolarikova Assistant Manager

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