Mantra on Northbourne Canberra

Was a shock that this was an unserviced hotel. No where to take rubbish out, no clean towels or in room cleaning for 5 days.

Room was satisfactory however very tired and run down, along with the overall outside appearance of the property. Very dirty and run down.

Mantra on Northbourne was perfectly located for our stay. Short walk from cafes and restaurants .

Not enough blankets and the mattresses were no good. Stayed one night instead of two even though we couldn’t get refund for second night.

I have to say I'm very disappointed with the experience. The staff have been very pleasant during the stay which is a plus but the state of the apartment was awful. The first apartment smelt of smoke, there were not enough cutlery or crockery or towels and the benchtops in the kitchen and bathroom were greasy. The second apartment we were moved to equally, was also filthy.

Good location, large rooms, however lamps missing light bulbs, light in fridge didn't work, mould in shower, glass in shower not wife enough so bathroom covered in water post shower. Outside of building, lifts, foyer, hallways all renovated and new however rooms need upgrade.

Property made excuse of covid to close coffee station and cafe and pool. Many hotels who care for their guest have not been cheap scates and cut back on staff and have their cafe and pools open. Mantra is being cheap and has no excuse.

We had no issues with the location or cleanliness of the room. What we did have problems with was that there was only one very uncomfortable plastic chair in the room. We are an elderly couple and if we wanted to watch television one of us had to lie on the bed. This is not ideal. Also there was no milk in the fridge, be it long life or fresh. The coffee and tea supplies, of which there was no black tea only camomile, we’re minimal. If I remember correctly there were only two sachets of coffee. It was as if the consumables had not been replenished. There were also marks on the wall in the bathroom. These looked like blood.

Reception staff very helpful. Room could definitely do with a deep clean. Hand prints on the walls, I pulled the locker out to plug in my charger and it was thick with dirt. Window cills dirty.

I booked the accommodation prior to September, because the facility had a pool and a gym. No corrospondance was sent to me regarding the closure of both facilities from 1st Sep. We would not have stayed at the property had we had known this as we then had to pay $120 for 2 adultsx 3 visits at a gym. We also didn’t receive a reduction in our accomodation as a result of these facilities not being operational. I appreciate these are trying times for businesses, however it is also trying times for the guests. We also had to evacuate the room on Sat night due to a guest setting off the fire alarm. Prior to this, we had ordered uber eats and our meal subsequently got cold while we were evacuated. The balcony was filthy with bird poo when we checked in. The bath was old and stained and we couldn’t bath our baby in it. Instead we had to hold her and shower.

The room and layout was excellent and very comfortable

I stayed here for 2 nights with 2 other adults. The room was a good size no problems with beds or room size. We had to make multiple calls to reception to get extra toilet paper. We were given 2 rolls upon check in for 3 adults for 2 nights. We called x2 times asking for more and was given x1 roll each time. We asked for our extra bedding and requested our room to be made up. Neither was provided. We came back to reception post check out, we were waiting outside for 10 minutes due to no-one being at reception. When we contacted the phone kept ringing out and no-one answered. If you could please provided visitors with adequate linen and basic toilet paper/ tissues.

I paid extra for the view and it was a rip off as there wasn’t much view and there wasn’t even an oven in the unit. It was my birthday so we came to celebrate however we had to constantly ask for basics at the reception such as extra towels, pot, dishwashing liquid and tissues. I paid premium rates and got basics.

My two kids and I enjoyed our stay in the one bedroom apartment with an interconnecting hotel room. There was a balcony, so much space, two bathrooms, comfy beds and pillows, full kitchen, laundry, everything I wanted. Great location. Easy parking. The hotel staff were so friendly and attentive. Everything was clean and the staff were covid conscious. We loved our trip and we will be returning.

A very pleasant stay with staff very obliging in all areas...