Mantra on Northbourne Canberra

Nice and easy access to most of Canberra with light rail access. The foyer area and staff are nice, however rooms are dated and in need of revamp.

Room facilities quite old and dated and housekeeping not great. Kitchen & bathroom not overly clean but the rest of the 1 bed apartment was great. Comfy beds and great dining/lounge & balacony. The radio on clock radio in bedroom didn't work and the TV only received about 6 channels. Both need updating.

The room and hotel met our expectations. Friendly staff. Plenty of parking available and a reasonably priced breakfast.

Ironing board cover had disintegrated. Unable to properly close bathroom door. Housekeeping came to our room at 9am to service. My son was still asleep. Asked when we were leaving. Advised that we weren’t required to check out until 10. Apart from that, reception staff were lovely and accomodation served our needs.

The rooms were lovely, well set out with plenty of space and in a good location. However I am 20, and look a lot younger. Due to this, I was spoken to incredibly patronising and condescending by a number of staff members. The lady that checked us in (Madeline I think) was fantastic, however, the staff member I spoke to after to actually get into the room was incredibly rude and condescending. We were 3 20 year old girls having a nice night out with some dinner before we head off to uni, and did not need to be treated as a nuisance. Check in time states 2pm. We arrived at 2:50pm after doing some shopping, to be told the room wasn't ready. We waited in the lobby for 15 minutes after parking and grabbing our bags and at 3:20pm, I asked the lady at reception (same as before, the rude one) of our room was ready. She made out that checking was like ordering someone's death. Almost 2 hours later, the room was finally ready. Everything else about our stay was great, including the ability to split payment, however the room being not ready when it's specified to be and being treated as nuisance from almost the moment we walked in put a damper on the whole thing.

Woken up by a guest in adjoining room at 4.30am who had a bath that went for over an hour. I Complained to the shift Manager Fatima in the morning who was both dismissive and rude. Also the TV in the. room did not work and no WiFi details were provided on checkin despite being a Silver Accor member. I have stayed at you hotel 12 times over the past year. This was my last stay thanks to Fatima’s attitude. I can live with being woken up at 4.30am but her response was appalling. Service at reception needs a major improvement.

felt very welcomed by staff

room clean, easy to park

7 night stay for business. Staff were always smiling, pleasant to deal with and helpful. Only disappointment was that restaurant was closed on Sundays.

When I arrived into my room there was a wet face washer in the bathroom that had been used by a previous guest or whomever. This gave me a strange feeling. Though when I mentioned it to the reception staff the next morning they were helpful and apologetic. It was also a bit bizarre to go to breakfast and come back to my room being cleaned when I had not checked out already.

Great front desk - free upgrade for our room. Bianca passed on tickets for the Dreamworks exhibition very generously! Totally above and beyond expectations

Despite having confirmation that a room with two singles was available, it wasn’t. We were eventually moved to a room that suited us. Cups not clean, had coffee residue around the rim of cup. A build up of thick soap scum in shower soap holder with the drain holes blocked. Air conditioning stank - either filters needed cleaning or replacing.

We were welcomed at the start of our stay very promptly and with smiles on the girls faces. Every time we went out we were wished a good day and welcomed back in the same.

Pleasant & hepful staff. Room, clean but aging. Balcony filthy, cobwebs, bird poo & water stains.

Great location (handy to restaurants and free tourist bus). Clean, spacious, helpful staff. We asked for a quiet room and got one. We had an evening flight back, and really appreciated being able to shower at their gym when we came to pick up our bags.