Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,280 reviews

Mantra on Northbourne Canberra - Image 1
Mantra on Northbourne Canberra - Image 2
Mantra on Northbourne Canberra - Image 3
Mantra on Northbourne Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel

Photo out of - Hotel

Our spacious Hotel Room is perfect for a short stopover or Canberra business trip. With a workspace and wireless internet access you will have everything you need for a hassle free visit to Canberra.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premier View Apartment

Photo out of - 1 Bedroom Premier View Apartment

Take in the sights of Canberra from above in your contemporary 1 Bedroom Premier View Apartment. Enjoy the benefits of self contained accommodation with kitchen facilities, air conditioning and beautiful views of the city lights.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

Stylishly decorated, our 2 Bedroom Apartment consists of a 1 Bedroom Apartment and interconnecting Hotel Room. Relax while watching a show on the LCD TV. You will also have a separate dining area, full kitchen and laundry facilities.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

One Bedroom Apartment - Pet Friendly

Photo out of - One Bedroom Apartment - Pet Friendly

Pet friendly 1 Bedroom Apartments are the perfect choice for the overnight or solo travellers travelling with their furry family. A queen size bed, balcony and full kitchen is the perfect choice for overnight stays, short visits or linger stays.

Max. number of persons
3
Area
From 55 m² / 592 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Premier View Apartment

Photo out of - 2 Bedroom Premier View Apartment

In a 2 Bedroom Premier View Apartment you can expect stylish furnishings, guaranteed high floor and views of the city. Combining a 1 Bedroom Apartment with an interconnecting Hotel Room, everyone will have their own area to relax, or play in.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 177 rooms
  • 53 family rooms
  • 37 connecting rooms
  • 177 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Business

4 Meeting rooms

Well-being

Mantra Pool

  • Covered
  • On site

Mantra Gym

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 94 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 20 AUD 20 AUD Per day

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

STOCK KITCHEN

Photo out of - STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Cooking style
Bistro
Capacity
66
Accessibility
Accessible service
84 Northbourne Avenue, 2612 Canberra, Australia
Telephone +61 2 6243 2528
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Start your day at Stock Kitchen with a delicious buffet breakfast featuring fresh, wholesome favourites and expertly brewed coffee. Enjoy a generous selection of hearty and healthy breakfast options, thoughtfully prepared to suit every taste.

Heated indoor pool

Take some time out and stay active with the use of our fully equipped gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,280 reviews

Customer review rating 4.0/5

Craig F. Solo - Confirmed reviews ALL

Dear Craig, Thank you for your review and for choosing to stay with us. We're delighted to hear you enjoyed our convenient location, clean room, reliable WiFi, and the service provided by our team. We appreciate your feedback regarding the bathroom and maintenance concerns. Your comments have been shared with the relevant team as we continue to improve our facilities. We look forward to welcoming you back to Mantra on Northbourne in the future. Kind Regards,

Customer review rating 3.0/5

Tony B. Families - Confirmed reviews ALL

Dear Tony, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear you found the room spacious and clean. However, I was disappointed to learn that your room was not serviced during your three-night stay despite your request. I understand how frustrating this would have been, particularly having to visit reception for additional amenities, and I sincerely apologise for the inconvenience. We also appreciate your comments regarding the condition of the hotel and the need for updates to our facilities. Your feedback, along with your suggestion regarding luggage trolleys and clearer communication at check-in, has been shared with the relevant teams for review. Thank you for your loyalty as an ALL Gold member. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Prashant Adhikari Assistant Manager

Customer review rating 3.5/5

Lauren J. Business - Confirmed reviews ALL

Dear Lauren, Thank you for taking the time to share your feedback. While I'm pleased to hear you enjoyed our location and found the bed comfortable, I'm sorry that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the rooms, gym and pool facilities, as well as your check-in experience. Your feedback has been shared with the team as we continue to improve both our facilities and service standards. Thank you for your valued loyalty as an ALL Accor member. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Prashant Adhikari Assistant Manager

Customer review rating 5.0/5

Natalie O. Families - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Customer review rating 4.5/5

Laurie J. Couples - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Dear Craig, Thank you for your review and for choosing to stay with us. We're delighted to hear you enjoyed our convenient location, clean room, reliable WiFi, and the service provided by our team. We appreciate your feedback regarding the bathroom and maintenance concerns. Your comments have been shared with the relevant team as we continue to improve our facilities. We look forward to welcoming you back to Mantra on Northbourne in the future. Kind Regards,

Customer review rating 3.0/5

Tony B. Families - Confirmed reviews ALL

Rooms were spacious and clean. Very outdated hotel. Stayed for 3 nights, room was never made up despite putting sign on door requesting rooms to be attended to. Need to collect toilet paper and towels from reception yourself.

Dear Tony, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear you found the room spacious and clean. However, I was disappointed to learn that your room was not serviced during your three-night stay despite your request. I understand how frustrating this would have been, particularly having to visit reception for additional amenities, and I sincerely apologise for the inconvenience. We also appreciate your comments regarding the condition of the hotel and the need for updates to our facilities. Your feedback, along with your suggestion regarding luggage trolleys and clearer communication at check-in, has been shared with the relevant teams for review. Thank you for your loyalty as an ALL Gold member. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Prashant Adhikari Assistant Manager

Customer review rating 3.5/5

Lauren J. Business - Confirmed reviews ALL

I found the hotel to be tired, and outdated. The pool and gym were old and terrible. the room was ok, just tired. the bed was lovely and big and comfortable. overall just ok.

Dear Lauren, Thank you for taking the time to share your feedback. While I'm pleased to hear you enjoyed our location and found the bed comfortable, I'm sorry that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the rooms, gym and pool facilities, as well as your check-in experience. Your feedback has been shared with the team as we continue to improve both our facilities and service standards. Thank you for your valued loyalty as an ALL Accor member. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Prashant Adhikari Assistant Manager

Customer review rating 5.0/5

Natalie O. Families - Confirmed reviews ALL

It was most enjoyable with comfortable beds and warm rooms and wonderful extras .

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Customer review rating 4.5/5

Laurie J. Couples - Confirmed reviews ALL

Travelling through to QLD, the location suits our needs, with the bars and restaurants very handy.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Customer review rating 3.0/5

Gemma M. Families - Confirmed reviews ALL

Mantra on Northbourne is well located, however it was more run down than I had expected. I had a bad experience to begin with. Soon after I got there I went to use the oven and stove to cook dinner. It didn't work. I spoke to reception on the phone, although a little rude, they sent another person from reception to come and check, she was friendly enough. She couldn't work out why it wasn't working so asked me whether it would be ok for them to leave a note for the next day and send an electrician to have a look first thing the next morning. I said that was ok with me as I really wanted that fixed, I needed the kitchen facilities as it was the main reason I booked. We were still in our room until approx 10am and no-one had come. When I left for the day and went to reception to ask whether the electrician was coming and I had thought they'd be there first thing. The man at reception had no idea what I was talking about and said there had been no note left. I explained the situation and said that I had been told a note would be left and an electrician might come first thing. He said that he would contact an electrician and send them up during the day. I checked at reception on my return at the end of the day and was told it had been fixed and that it was a flipped switch in the electrically box, thats the reason it wasn't working. I also feel as though the place is run down. Our room had hair here and there, cobwebs near the ceilings, no scrim coverings on the window of one of the rooms. The kitchen wasn't very well catered for. For example, not enough pans for cooking. I have stayed in caravan parks that have more kitchen utensils, pots and pans etc. Harry was the only staff member there who was helpful and not grumpy and gruff. He was more than happy to find me a clothes horse to dry our clothes on and bring it up to our room. The cleaners were quite friendly also.

Dear Gemma, Thank you for taking the time to share your detailed feedback. I am sorry to hear that your stay did not meet expectations, particularly regarding the kitchen maintenance issue, cleanliness of the room, and the lack of communication between our team members. Please accept my sincere apologies for the inconvenience caused by the delay in resolving the stove issue and for the condition of the room upon arrival. Your comments regarding housekeeping standards, kitchen equipment, staff friendliness, breakfast coffee, WiFi, and our sustainability practices have been noted and will be reviewed with the relevant teams. I would also like to thank you for recognizing Harry and our housekeeping team for their helpful and friendly service. I will be sure to share your kind comments with them. We appreciate your honest feedback as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards,

Customer review rating 4.0/5

Suzanne W. Families - Confirmed reviews ALL

Would have been nice if they had a bar where you could have a beer or snack and have a relax in evening before settling down

Dear Suzanne, Thank you for your lovely feedback. We’re pleased you enjoyed our convenient location and found our team friendly and helpful. I’ll be sure to share your kind words with the team. We appreciate your suggestion about having a bar or a place to enjoy a drink and snack in the evening. Your feedback is valuable, and we hope to welcome you and your family back to Mantra on Northbourne for another enjoyable stay. Kind regards, Mantra on Northbourne Team

Customer review rating 2.0/5

Catherine C. Families - Confirmed reviews ALL

We were really disappointed with our recent stay. We stayed in an apartment with an adjoining hotel room for 4 nights. We used the dishwasher on Day 2, only to find that it leaked all over the kitchen floor. This was around 5pm on a Saturday. We tried to call for assistance but nobody answered the phone. My husband went downstairs to the front desk to seek assistance however he was told there was only one staff member on site at that time and they couldn't leave the front desk. He handed my husband a pile of towels to sop up the water all over the floor and said he would come up in an hour when a second staff member would be available. He never came up. To make matters worse, our room wasn't serviced on the Sunday, even though daily servicing was included in our rate. So we were then left with sopping wet piles of towels for another day. I wonder if the dishwasher was ever repaired or if this cycle will continue for the next visitor?

Dear Catherine, Thank you for sharing your experience. I’m truly sorry for the inconvenience and frustration caused by the leaking dishwasher, the lack of follow-up assistance and the missed Light room service. We understand how disappointing this must have been, especially when you were expecting these issues to be taken care of during your stay. Your feedback has been taken seriously and will help us review our maintenance response and service standards. We sincerely apologise that we let you down and hope to have the opportunity to serve you better in the future. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 2.0/5

Sam A. Business - Confirmed reviews ALL

I've been to much better Mantras than this one. Don't be fooled by the rating; this is not a 4-star hotel. Rooms aren't cleaned properly; there are lots of small budget repairs around the room; the sheets are stained; the beds are terrible to sleep on; the blackout curtains are above the bed, so you get heaps of light coming in through the gap. I checked out early and went to another hotel. I stayed in the "premium apartment"; the hotel rooms look better than the apartments.

Dear Sam, Thank you for your honest feedback. I’m sorry that the condition and cleanliness of your apartment fell short of expectations and that your stay was disappointing enough for you to leave early. This is not the experience we want our guests to have. Your comments regarding the bedding, curtains and room maintenance have been taken on board to help us identify areas for improvement. We appreciate you recognising our team and location, and sincerely apologise that we let you down in other areas. We hope to have the opportunity to serve you better and provide a more enjoyable experience on a future visit. Kind regards, Mantra on Northbourne Managment

Customer review rating 2.0/5

Allan C. Families - Confirmed reviews ALL

Waited unnecessarily long for check in, then reservation could not be found. Told that complimentary drink would be in room. When I returned at 9pm and found no refreshment in room, called reception and was told that as I was a late booking, there was no time to put the welcome drink in the room and I could come down to reception to pick it up. I advised her that I was in a state of semi undress, and would not be coming down

Dear Allan, Thank you for sharing your feedback. I’m sincerely sorry for the delays at check-in and the confusion surrounding your welcome drink. We understand how frustrating this must have been, and we apologise that the service you received did not meet expectations. Your comments have been taken on board, particularly regarding the efficiency and attentiveness of our team. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience on a future visit. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Nhu D. Friends - Confirmed reviews ALL

Not so many sockets for charging in the room. Room was not serviced even though I put the sign for coming in

Dear Nhu, Thank you for your feedback. We’re pleased you enjoyed the spacious room and found our team helpful. However, I’m sorry your room was not serviced as expected despite displaying the service request sign, and that the charging points were limited. Your comments have been taken on board to help us improve our service and guest experience. We hope to have the opportunity to serve you better on your next visit to Canberra. Kind regards, Mantra on Northbourne Team

Customer review rating 4.5/5

Julie C. Couples - Confirmed reviews ALL

Close to city centre and very tidy and comfortable room

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Customer review rating 2.5/5

Disa H. Families - Confirmed reviews ALL

I chose the Mantra on Northbourne because my preferred accommodation location was fully booked. The Mantra was convenient to locations we planned to visit while in Canberra. That is the most positive aspect of our stay. The next positive experience was at check in with Sophie. Her customer experience shined! The rooms (2 bedroom unit) were dusty and outdated. The pool was extremely outdated but functional and we did utilize it daily. Our accommodations included 2 children under 13, complimentary breakfast at the buffet to which we were questioned several times about our children’s ages (11&8) three different employees had three different opinions on the rules. I then pulled out my booking information which clearly stated the Children’s policy. 🙄 At one point our TV remote stopped working and I called down to guest services for battery replacement. I was told to come down to the front desk and they would be replaced. When I showed the front desk employee the remote, she said it worked and I would have to follow the tiny hard to see directions on the remote to reset the remote to work again. I have never experienced anything like this in my years of travel. Very odd! Overall the stay was safe and convenient but definitely not up to our normal standards for accommodation.

Dear Disa, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed our convenient location and that Sophie provided a welcoming and positive check-in experience. We will certainly pass on your kind comments to her. However, we are sorry to learn that several aspects of your stay did not meet your expectations. Please accept our apologies regarding the cleanliness of the apartment, the condition of the facilities, the confusion surrounding the children's breakfast policy, and the assistance you received regarding the TV remote. Your feedback highlights areas where we need to improve, and we will be reviewing these concerns with the relevant teams. We appreciate your honest comments and thank you for choosing to stay with us. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards,

Customer review rating 3.5/5

Pinky S. Families - Confirmed reviews ALL

Good location, spacious apartment but needs updating and thorough cleaning.

Dear Pinky, Thank you for sharing your feedback following your stay with us. We're pleased to hear you enjoyed our convenient location and found the apartment spacious. However, we sincerely apologize for the cleanliness issues you encountered upon arrival, including the used glass and towels left on the balcony. This is certainly not the standard we strive to maintain, and we have shared your comments with our housekeeping team for review and improvement. We also appreciate your feedback regarding the condition of the apartment and WiFi speed, as these comments help us identify areas where we can improve. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards,

Customer review rating 4.0/5

Christopher S. Families - Confirmed reviews ALL

Loved the breakfast in the morning and the facilities, but marked down because the room should have been serviced every day but wasn't. It was only serviced for the on our second day but missed 3rd and 4th days.

Dear Christopher, Thank you for your feedback and for your loyalty as a Classic member. We're delighted to hear you enjoyed our breakfast, facilities, and overall comfort during your stay. However, we sincerely apologize that the housekeeping service did not meet your expectations. Please note that we offer a range of accommodation packages, and some rates do not include daily housekeeping service. However, we understand the importance of clear communication regarding inclusions, and we are sorry for any confusion this may have caused. Your comments have been shared with our team to ensure guests are provided with accurate information regarding servicing schedules. Thank you again for your valuable feedback. We look forward to welcoming you and your family back in the future. Kind regards,

Customer review rating 3.5/5

Andrew W. Families - Confirmed reviews ALL

Nice friendly staff. Hotel is in a great location. Rooms seemed tired.

Dear Andrew, Thank you for your feedback and for your loyalty as a Gold member. We're delighted to hear you enjoyed our convenient location and found our team friendly and welcoming. However, we sincerely apologize for the housekeeping issues you experienced, including the towels left in the washing machine, food remaining in the cupboards, and unclean crockery. This is certainly not the standard we strive to provide and has been shared with our housekeeping team for immediate review. We also appreciate your comments regarding the room condition and WiFi, as well as your kind words about our check-in experience and location. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience. Kind regards,

Customer review rating 2.5/5

Stacy F. Families - Confirmed reviews ALL

We found the hotel room (917) to be very dated and VERY dark, even during the day. Needs better lighting, had banged up walls, dust all over the carpet along the wall, windows were filthy, bathroom had mould in the shower, the shower head wouldn't stay upright, had to almost lean it against wall to keep it upright. Two very different beds were pushed together to make a king, most uncomfortable bed I've ever slept in. We also had to call reception 3 times from 8pm - 11pm due to the noise from the neighbours in 918. They had kids jumping on the beds and hitting the wall which shook the bedhead in our room and kept waking us up, the walls were so thin. Nothing seemed to be done about it even after calling. The hotel itself stunk of something, some sort of food. The pool is in the basement, freezing cold, looks so dark and dingy down there, it's accessed via the fire escape stairs. Not worth even mentioning they have a pool to be honest. The staff at breakfast were not friendly at all. I asked for some fried eggs for my son and it was such an inconvenience for her. Not sure how this is rated a 4 star or even a 3.7 on some sites. Parking was $20 a night for a garage that was strictly for Mantra customers. Why charge?We booked for 3 nights and left early.

Dear Stacy, Thank you for taking the time to share your detailed feedback. We are very disappointed to learn that your stay did not meet your expectations and sincerely apologize for the issues you experienced. We are particularly concerned by your comments regarding the cleanliness of the room, bathroom condition, lighting, bed comfort, noise disturbances, and your breakfast experience. This is certainly not the standard of service we aim to provide. Please be assured that your feedback has been shared with the relevant department managers for immediate review and follow-up. We are also sorry for the confusion regarding the sofa bed bedding charge and understand your frustration. Your comments regarding parking, facilities, and overall value have been noted and will be considered as part of our ongoing improvements. Thank you for acknowledging the positive check-in experience with our reception team. While we regret that other aspects of your stay overshadowed this, we appreciate your honest feedback as it helps us identify areas where we need to do better. Kind regards,

Customer review rating 5.0/5

Ben L. Families - Confirmed reviews ALL

Awesome

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra on Northbourne Team

Customer review rating 5.0/5

Alana S. Couples - Confirmed reviews ALL

The room was extremely spacious and the staff left me a cupcake since it was my birthday which was really nice.

Dear Alana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 0.5/5

Belinda J. C. Families - Confirmed reviews ALL

One of our rooms was double booked so strangers walked into our room in the middle of night. This was followed by a visit from hotel staff to explain the room was double booked but with no apology. Rooms are very dated.

We again would like to sincerely apologise for the room allocation error during your stay. We understand how unsettling it must have been to have other guests enter your room, particularly during the night, and we are very sorry that this occurred We also regret that our follow-up communication did not include the level of apology and reassurance you deserved. This is not the standard of service we aim to provide, and we have addressed this incident with our team to help prevent a similar situation from happening again. Furthermore we are continually reviewing opportunities for upgrades and improvements, and guest feedback plays an important role in guiding these efforts We hope to have the opportunity to welcome you again in the future and provide you with the comfortable and seamless experience our guests should expect Kind Regards The Mantra on Northbourne Management Team

Other web-users rate our hotel

  • 531 reviews 8.9/10 Location
  • 837 reviews 6.6/10 Room
  • 561 reviews 7.5/10 Service
  • 23 reviews 5.4/10 WiFi
  • 338 reviews 4.9/10 Cleanliness
  • 187 reviews 6.4/10 Breakfast
  • 184 reviews 4.7/10 Amenities
  • 168 reviews 3.5/10 Vibe

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