Mantra on Northbourne Canberra

Customer review rating 3.9/5 908 reviews
Mantra on Northbourne Canberra
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Room 1

Number of guests
Children's age

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Hotel extras

  • Close to City Centre Shopping Precinct

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612
canberra
australia

Tel: +611300092872

Fax: (+61)2/62432599

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS :-35.274217, 149.130653

Our accommodations

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Premier View Apartment

  • Max. number of persons: 4
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 80
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Premier View Apartment

  • Max. number of persons: 6
  • Area: From 80
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

STOCK KITCHEN

Type of cuisine: Other cooking style

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

STOCK BAR

Photo non contractuelle / Strictly non binding

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

908 reviews

Well located

Customer review rating 3.9/5

Robert R. Business - 13/02/2020 Confirmed reviews ALL

Asked the person that checked me in to do a pre authorisation only at checkin stages as i intended to use the restaurant & would pay the accomodation & any other charges incurred during my stay upon check out. She put the full amount for accomodation through & told me it was only pre authorisation only to find out that she had actually put the transaction through. Also no explanation of my benefits as a Platinum member were explained as each hotel has different benefits.

Centrally located

Customer review rating 3.9/5

Peter R. Solo - 12/02/2020 Confirmed reviews ALL

Everything was fine.

Dear Peter R., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca

Great location

Customer review rating 3.9/5

Sean Business - 10/02/2020 Confirmed reviews ALL

Friendly & helpful staff, great location. Good facilities.

Dear Sean O., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

Well Located

Customer review rating 3.9/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

The friendly staff behind the desk with a pleasure to deal with.

Dear Greg L., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

ok stay

Customer review rating 3.9/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

The only problem we had was that the 2nd bed, a trundle bed. The mattress was so hard and springs sticking through that it was unusable. It was ok my daughter just slept in the bed with us. Just need a new mattress. Otherwise the everything was great

Dear Chad Thank you so much for taking the time to post a review following your recent stay with us at Mantra on Northbourne. Your disappointment with the extra bedding has been passed on to our housekeeping manager and please be assured that your concerns will be investigated and reviewed. Please accept our sincere apologies and thank you for bringing the oversights to our attention to follow up. I do hope you will give us another chance and we look forward to the opportunity to welcome you back again - for a visit that is memorable for all the right reasons next time. With kind regards, Bianca

Well located

Customer review rating 3.9/5

Terence Families - 10/02/2020 Confirmed reviews ALL

Nice and easy access to most of Canberra with light rail access. The foyer area and staff are nice, however rooms are dated and in need of revamp.

Dear Terence, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Great location; friendly helpful staff & great restaurant

Customer review rating 3.9/5

Deb C. -. S. 7. 8. F. 2. Friends - 10/02/2020 Confirmed reviews ALL

Room facilities quite old and dated and housekeeping not great. Kitchen & bathroom not overly clean but the rest of the 1 bed apartment was great. Comfy beds and great dining/lounge & balacony. The radio on clock radio in bedroom didn't work and the TV only received about 6 channels. Both need updating.

Dear Deb Thank you for taking the time to provide feedback on our property. We strive to ensure that each guest have a memorable and enjoyable stay with us however I can see on this occasion we did not meet our own expectations. We always appreciate guest feedback as it gives us the opportunity to improve our offerings in order to better meet customer's needs. We hope that you will stay with us again so that we would have the opportunity to ensure that you have a great stay with us. Kind regards, Bianca

Good foodies location.

Customer review rating 3.9/5

Debbie B. Families - 10/02/2020 Confirmed reviews ALL

The room and hotel met our expectations. Friendly staff. Plenty of parking available and a reasonably priced breakfast.

Dear Deborah B., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

Good location

Customer review rating 3.9/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Ironing board cover had disintegrated. Unable to properly close bathroom door. Housekeeping came to our room at 9am to service. My son was still asleep. Asked when we were leaving. Advised that we weren’t required to check out until 10. Apart from that, reception staff were lovely and accomodation served our needs.

Dear Leah, Thank you so much for taking the time to post a review following your recent stay with us at Mantra on Northbourne. I am very sorry for the inconvenience you encountered on this occasion. On a brighter note your appreciation will be passed on to our reception staff. Please be assured that your concerns will be investigated and reviewed. Please accept our sincere apologies and thank you for bringing the oversights to our attention to follow up. I do hope you will give us another chance and we look forward to the opportunity to welcome you back again - for a visit that is memorable for all the right reasons next time. Kind regards, Bianca

Mediocre

Customer review rating 3.9/5

Shanae Friends - 09/02/2020 Confirmed reviews ALL

The rooms were lovely, well set out with plenty of space and in a good location. However I am 20, and look a lot younger. Due to this, I was spoken to incredibly patronising and condescending by a number of staff members. The lady that checked us in (Madeline I think) was fantastic, however, the staff member I spoke to after to actually get into the room was incredibly rude and condescending. We were 3 20 year old girls having a nice night out with some dinner before we head off to uni, and did not need to be treated as a nuisance. Check in time states 2pm. We arrived at 2:50pm after doing some shopping, to be told the room wasn't ready. We waited in the lobby for 15 minutes after parking and grabbing our bags and at 3:20pm, I asked the lady at reception (same as before, the rude one) of our room was ready. She made out that checking was like ordering someone's death. Almost 2 hours later, the room was finally ready. Everything else about our stay was great, including the ability to split payment, however the room being not ready when it's specified to be and being treated as nuisance from almost the moment we walked in put a damper on the whole thing.

Dear Shanae W., Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On a brighter note, you appreciation has been passed on to Madeleine. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Bianca

Worst stay at any hotel

Customer review rating 3.9/5

Transfirmation P. Business - 07/02/2020 Confirmed reviews ALL

Woken up by a guest in adjoining room at 4.30am who had a bath that went for over an hour. I Complained to the shift Manager Fatima in the morning who was both dismissive and rude. Also the TV in the. room did not work and no WiFi details were provided on checkin despite being a Silver Accor member. I have stayed at you hotel 12 times over the past year. This was my last stay thanks to Fatima’s attitude. I can live with being woken up at 4.30am but her response was appalling. Service at reception needs a major improvement.

well located

Customer review rating 3.9/5

Craig Business - 06/02/2020 Confirmed reviews ALL

felt very welcomed by staff

Dear Craig, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

good stay as always

Customer review rating 3.9/5

Melissa M. Business - 06/02/2020 Confirmed reviews ALL

room clean, easy to park

Dear Melissa, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

Close to work, well located, friendly and accommodating staff

Customer review rating 3.9/5

Teresa H. Business - 06/02/2020 Confirmed reviews ALL

7 night stay for business. Staff were always smiling, pleasant to deal with and helpful. Only disappointment was that restaurant was closed on Sundays.

Dear Teresa We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Lucie

Was a bit run down and wasn't clean in my room but staff in the morning were apologetic

Customer review rating 3.9/5

Jenny Business - 05/02/2020 Confirmed reviews ALL

When I arrived into my room there was a wet face washer in the bathroom that had been used by a previous guest or whomever. This gave me a strange feeling. Though when I mentioned it to the reception staff the next morning they were helpful and apologetic. It was also a bit bizarre to go to breakfast and come back to my room being cleaned when I had not checked out already.

Dear Jenny W., Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. I will pass on your comments to our reception staff for their helpfulness. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatima

Attentive staff

Customer review rating 3.9/5

Ab Families - 05/02/2020 Confirmed reviews ALL

Great front desk - free upgrade for our room. Bianca passed on tickets for the Dreamworks exhibition very generously! Totally above and beyond expectations

Dear ADRIENNE B., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima

Poor quality

Customer review rating 3.9/5

Greg Families - 05/02/2020 Confirmed reviews ALL

Despite having confirmation that a room with two singles was available, it wasn’t. We were eventually moved to a room that suited us. Cups not clean, had coffee residue around the rim of cup. A build up of thick soap scum in shower soap holder with the drain holes blocked. Air conditioning stank - either filters needed cleaning or replacing.

Dear Gregory P., Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Fatima Dollie

WELL LOCATED

Customer review rating 3.9/5

Suzanne D. Families - 05/02/2020 Confirmed reviews ALL

We were welcomed at the start of our stay very promptly and with smiles on the girls faces. Every time we went out we were wished a good day and welcomed back in the same.

Dear Suzanne D., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bianca

Ok stay

Customer review rating 3.9/5

B.m. Couples - 04/02/2020 Confirmed reviews ALL

Pleasant & hepful staff. Room, clean but aging. Balcony filthy, cobwebs, bird poo & water stains.

Dear Brent M., Thank you for taking the time to share your recent stay with us. I'm glad to hear that overall you did enjoy your stay, although we certainly strive to provide a much better experience than just an "OK" one. I sincerely hope we have the opportunity to welcome you back for a truly exceptional Mantra on Northbourne experience, and when that time comes please do not hesitate to reach out to me so that I can ensure we're able to deliver on that promise and experience. Sincerely,

Great location

Customer review rating 3.9/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Great location (handy to restaurants and free tourist bus). Clean, spacious, helpful staff. We asked for a quiet room and got one. We had an evening flight back, and really appreciated being able to shower at their gym when we came to pick up our bags.

Dear Sarosh K., We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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