Mantra on Northbourne Canberra

Location was excellent very close to restaurants, cafes, bars and the city centre. Room was poor, average bathroom (shower in bathtub, aged) room was not cleaned after first night and towels not changed. 3.5 stars at best and very overpriced.

very disappointed pool and sauna and gym was not open and this was not mentioned or advised when I made the booking as i was specifically looking for accommodation with these faculties

Location was great, easy to walk to and from the city centre. However, the bathroom was not clean at all. There was marks on the bathroom looked like blood spots all over the walls and bathroom door. Be best if the rooms are inspected before guests come in. Thank you

It is a well positioned hotel, I think if there was more available furniture in the room for comfort we would stay again, but since it was so minimal we didn't want to spend any time other than sleeping there.

I booked 2 interconnecting rooms for myself, my son and his girlfriend as a birthday treat. In the 1st room we were given the decor very tired, the lounge furniture was grubby with stains and the fridge door couldn't close as the fridge compartment was so full of ice. The gentleman on the desk was very apologetic and there was no issue being moved to another room but again I felt this room was in need of some TLC. The toilets both appeared to have a little 'gift' left in them and the sheets had holes. I'm very unlikely to stay here again but couldn't fault the staff on duty.

The room was filthy, the balcony was covered in bird faeces, the carpets are worn and in poor state and the bed linen was stained to the point where my partner refused to sleep in the bed. We didn’t end up staying and drove back home at 9pm. The only decent thing in the hotel was your front end manager

Staff were friendly and helpful and room was clean and comfortable. One item that could be improved is the checkin form - the line spacing for address, email etc is too small for normal handwriting.

Both the fridge and hairdryer were not working. Room smelt musty and there was no toilet paper so I had to buy my own. Parking is exorbitant considering how much the day rate is and how much parking there is under the building.

Given the COVID circumstances your staff were friendly helpful and tried their best

This hotel is not back up to speed despite how COVID has been handled. While many other hotels I stay at have food and room cleaning this one does not. I had pigeons nesting on my balcony and all the accompanying detritus and the heater barely kept me warm. It is getting tired and needs some work.

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.

This place is a gem. The rooms are spacious, the beds are clean, you can't hear the traffic (we were on the upper floor though) and the service was top notch. The parking is $15 but worth it because it's in the city and other hotels like Novotel up the road charge $25 for parking, $10 for WiFi and the service from front staff are shockingly bad, whereas the staff at the Mantra were incredibly friendly.