Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,061 reviews

Mantra on Northbourne Canberra - Image 1
Mantra on Northbourne Canberra - Image 2
Mantra on Northbourne Canberra - Image 3
Mantra on Northbourne Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,061 reviews

TripAdvisor Rating  3.8/5  2,252 reviews

Can’t Believe This Is A Mantra

TripAdvisor rating 2.0/5

CJ-3749 Families - TripAdvisor review

I’ve stayed at several Mantra hotels before and have become accustomed to a certain standard, but Mantra on Northbourne Canberra was a huge letdown. One of the most frustrating parts was the surge pricing. While we were looking at booking options, we watched the price go up twice in just half an hour. When we called the staff to try and lock in a price, they seemed uninterested and not particularly helpful. They asked us to sign up for their loyalty program so they could lock in the pricing, but when I signed up, they actually quoted me a higher price than what was being shown on the website as their standard rate. When we pointed this out, they just told us to book it on the website instead. We booked three one-bedroom apartments, and from the moment we arrived, the place felt tired and neglected. The rooms were dated with worn-out furniture. One of the rooms even smelt like cigarette smoke, and all we were given was some air freshener to deal with it. The bathrooms weren’t properly cleaned, and the shower pressure was barely a trickle. We also asked if they could do a better rate on the daily parking since we had three vehicles, but they simply said no and that was the end of the conversation—no effort to help or provide any flexibility. To make matters worse, on our second night we returned to find the car park completely full. When we raised the issue that we had paid for parking and there were no spaces available, the staff couldn’t have cared less. Despite the reasonably high rate, there was no servicing of the room during our stay, and the tea, coffee, and towels provided were VERY minimal. For what we paid, this felt really disappointing. There’s also an extensive list in the room of what NOT to do to avoid setting off the fire alarm, because if you do, you’ll be charged $1400. Included in this list were things like dust and cooking fumes—apparently, even making a simple meal could trigger the alarm. Here’s an idea: clean the place properly so there’s minimal dust, and install proper ventilation so the alarm doesn’t go off. The street noise made it hard to sleep, and overall, the experience was far below what I expect from a Mantra property. For the price we ended up paying, I expected much better. Honestly, I can’t believe this is a Mantra property. I won’t be returning, and I’d recommend looking elsewhere if you want a comfortable and fairly-priced stay in Canberra.

Dear Chris, Thank you for taking the time to share such detailed feedback following your stay at Mantra on Northbourne Canberra. I’m sincerely sorry to hear that your experience did not meet expectations and that we fell short in multiple areas during your visit. Please accept my apologies for the issues you encountered with booking, communication, room condition, and service. What you’ve described — from the inconsistencies in pricing, to the condition of the apartments and the parking situation — is not reflective of the standards we aim to uphold. I also understand your frustration around the handling of invoices and the lack of responsiveness from our team. Your comments on the fire alarm notices, cleanliness, and amenity shortfalls have been noted and will be discussed with both our housekeeping and facilities teams to address immediately. Additionally, your feedback around flexibility and staff engagement highlights the need for further training to ensure guests feel supported and valued. I would like the opportunity to follow up personally and ensure your remaining invoices are sent to you without further delay. Thank you again for your candid review — we take all guest feedback seriously and use it to improve. I hope we can restore your confidence in the Mantra brand in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 4.5/5

Christopher A. F. Business - Confirmed reviews ALL

Why ? It wasn't an experience, I stayed there and am grateful for the accommodation at a good price. I had an experience when I left the Pavillion and went out !!!

Dear Christopher, Thank you for taking the time to share your feedback following your recent stay at Mantra on Northbourne Canberra. We appreciate your kind words about the accommodation and the value you found during your visit. I also thank you for recognising the efforts of our team with your perfect score. We understand your point regarding guest engagement during their stay and the importance of reliable WiFi. Your comments are valuable, and we will use them to explore ways to enhance the guest experience further. We look forward to welcoming you again on your next visit and hope to provide an even better experience. Kind regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 5.0/5

Jarrod A. C. Business - Confirmed reviews ALL

Staff were friendly and helpful, breakfast buffet was lovely. Hotel room was comfortable and quiet

Dear Jarrod, Thank you very much for your wonderful review and for choosing to stay with us at Mantra on Northbourne Canberra. I’m delighted to hear you had a very satisfying experience, from our friendly and helpful staff to the comfortable and quiet room, as well as the breakfast buffet. Your kind words mean a lot to us. I will personally pass on your praise to our Reception team member who assisted you on arrival — they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back on your next visit. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 4.5/5

Susan M. Business - Confirmed reviews ALL

Well located for business meeting venue, and competitively priced...

Dear Susan, Thank you for your lovely feedback following your recent stay with us at Mantra on Northbourne Canberra. We’re so pleased to hear you found the hotel well located and competitively priced for your business needs, and that your check-in and overall experience were smooth and enjoyable. It’s also great to know our team made a positive impression — I’ll be sure to pass on your kind words. Your comment regarding recycling is noted and appreciated. We're currently reviewing our in-room waste and sustainability practices, and feedback like yours is valuable as we look to improve in this area. We hope to welcome you back again soon and thank you for your continued loyalty to Accor. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 4.0/5

Fiona F. Families - Confirmed reviews ALL

Neat and tidy clean room, perfect for a quick weekend getaway in Canberra

Dear Fiona, Thank you for your lovely feedback and for staying with us at Mantra on Northbourne Canberra. We’re so pleased to hear you enjoyed the comfort and cleanliness of your room and found our location ideal for your weekend getaway. Your comments on the value and upkeep of the property, as well as your kind words about our team, are truly appreciated. We look forward to welcoming you back again soon for another great stay. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

In partnership with TripAdvisor

Other web-users rate our hotel

  • 443 reviews 9.2/10 Location
  • 685 reviews 6.5/10 Room
  • 483 reviews 8/10 Service
  • 24 reviews 5.4/10 WiFi
  • 242 reviews 5.2/10 Cleanliness
  • 152 reviews 5.2/10 Breakfast
  • 134 reviews 3.9/10 Amenities
  • 124 reviews 2.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.