Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,200 reviews

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Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,200 reviews

Customer review rating 3.5/5

Heather K. B. Business - Confirmed reviews ALL

A bit dated and dusty in room 101. Had to wipe down surfaces and de cobweb.bit appears to be lint build up from dryer. Noisy through adjoining door. Great when no one was in the room but not great with people arriving after 10pm

Customer review rating 4.5/5

Me-lee H. Couples - Confirmed reviews ALL

It was all great. Great staff. My only mild disappointment was that the pool didnt seem heated.

Customer review rating 5.0/5

Neil R. Couples - Confirmed reviews ALL

Great place to stay and meals were excet

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elan Koirala Front Office Manager

Customer review rating 3.0/5

Kerrie B. Couples - Confirmed reviews ALL

Handy and very clean. However very disappointed that our room was not eligible for housekeeping. Apparently we didn’t book the appropriate level. It was important for us to have housekeeping being a 3 night stay . It was the first time this has occurred during our Accor membership.Despite assurances this was not made clear to me when booking. Secondly we were unable to use our complimentary breakfast voucher from Accor.Staff claimed they had no way of entering the voucher apparently. I have removed automatic Accor membership renewal at the end of the month because I am unsure if i want to have this embarrassing situation with staff again. We pay the membership- we are entitled to the benefits as advertised on the Mantra Northbourne section of the app. I was thanked for being a loyal Accor member on arrival but that is where it ended.

Dear Guest, Thank you for your detailed feedback, and for your loyalty as an Accor member—it’s something we genuinely value, so I’m very sorry to hear about your recent experience. While I’m pleased to know you found the property clean and conveniently located, it’s disappointing to hear that the housekeeping arrangements and breakfast voucher caused frustration. We understand how important servicing is during a multi-night stay, and we regret that the booking conditions were not clearly communicated at the time of reservation. I’m also sorry for the confusion around your complimentary breakfast voucher. This is certainly not the seamless experience we aim to provide for our members, and I understand how this would have been both frustrating and embarrassing. Please be assured your feedback has been shared with our team so we can review both our communication and internal processes to prevent this happening again. We would really value the opportunity to restore your confidence in us and in the Accor membership experience. Please reach out to us if you require any further assistance. Sincerely, Elan Koirala Front Office Manager

Customer review rating 3.0/5

Rodney C. N. Couples - Confirmed reviews ALL

The Internet in the room was extremely poor with TV buffering and cutting out.

Dear Rodney C. N., Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations. I’m sorry to hear that the internet connection in your room didn’t meet expectations and caused interruptions with the TV service—that’s certainly not the experience we want for our guests. We have assessed the issue and are taking the appropriate action to make sure this doesn't happen again. If you choose to stay with us again, please don’t hesitate to contact our team during your visit so we can assist right away. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elan Koirala Front Office Manager

Other web-users rate our hotel

  • 494 reviews 9/10 Location
  • 765 reviews 6.7/10 Room
  • 530 reviews 7.8/10 Service
  • 21 reviews 4.9/10 WiFi
  • 304 reviews 5.3/10 Cleanliness
  • 198 reviews 6.3/10 Breakfast
  • 166 reviews 4/10 Amenities
  • 165 reviews 3.4/10 Vibe

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