Mantra on Northbourne Canberra

Customer review rating 3.9/5 1,283 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra on Northbourne Canberra
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Room 1

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Children's age
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Hotel extras

  • Close to City Centre Shopping Precinct

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated poolPaying
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612
canberra
australia

Tel: +611300092872

Fax: (+61)2/62432599

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS :-35.274217, 149.130653

Our accommodation(s)

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our restaurants and bars

STOCK KITCHEN

Type of cuisine: Other cooking style

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

STOCK BAR

Non contractual photo

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,283 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,119 reviews

Great staff, poorly equipped kitchen

Customer review rating 3.9/5

James Business - 17/01/2021 Confirmed reviews ALL

The staff were fantastic, very helpful and always cheerful and pleasant. The room was generally OK, a bit worn out. The kitchen was very under-equipped. There was an oven but no oven trays, a microwave but no microwave dishes, one tiny saucepan and one enormous frypan. I boiled pasta in the frypan but couldn't make sauce at the same time. I would suggest providing at least a decent-sized saucepan and some microwave dishes. I would also suggest a deep cleaning of the carpets - after walking around for exercise in quarantine, the bottoms of my feet were black with dirt from the carpets.

Great Location and huge rooms

Customer review rating 3.9/5

Heidi Families - 17/01/2021 Confirmed reviews ALL

Great dual apartment slept 3x adults and 2x kids. Plenty of space! Fantastic location close to Parliament house and Lonsdale at food and bars. Easy to get to, nice and central with the opportunity to pay for secure underground parking.

Great place to stay

Customer review rating 3.9/5

Lsl Friends - 17/01/2021 Confirmed reviews ALL

The front staff were very helpful when we arrived. We had a one beddie appt which was great, very spacious and clean. Due to covid we never saw the cleaning staff, which was no real problem but it would have been nice for them to nip in a empty the rubbish bins as we were there for four days. The hotel is within walking distance to the centre of Civic and although it is on Northbourne Ave we didn’t really have any problems with traffic noise etc. would stay again

Dirty

Customer review rating 3.9/5

T. Families - 16/01/2021 Confirmed reviews ALL

The apartment was dirty, full of cobwebs. I personally scrubbed balcony removing a thick layer of grime from the tiles and cleaned the glass. The bathrooms had black mold in the grout and the shower drain is loose. The walls have marks all over them and the carpet turned my kids white socks black in 5 minutes.

Excellent facility

Customer review rating 3.9/5

Phil P. Families - 12/01/2021 Confirmed reviews ALL

Nice apartment reasonably priced

Dear Phil, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Lovely Stay

Customer review rating 3.9/5

Tammy D. Families - 11/01/2021 Confirmed reviews ALL

We had a lovely stay at this hotel. Reception staff were very kind and went out of their way to make sure our stay was enjoyable. Hotel room was clean and modern. Lovely view of the city from the balcony. Thank you

Dear Tammy, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. I am so glad to hear that you and your family had an enjoyable experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Great location, friendly and helpful staff

Customer review rating 3.9/5

Kellie Families - 09/01/2021 Confirmed reviews ALL

Very easy to book on the website, friendly greeting by staff- Lucy and Lauren. They were happy to quickly provide extra towels when requested. Clean room with good facilities. Comfy bed and dark curtains allowed us a restful sleep. We also felt very covid safe in common areas and noticed staff cleaning surfaces regularly. Would definitely stay again.

Dear Kellie, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with Lucie, Lauren and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Disappointed with the accommodation.

Customer review rating 3.9/5

Matthew L. Families - 05/01/2021 Confirmed reviews ALL

Despite a number of facilities not being open including pool and restaurant we were still charged the full rate. The serviced apartment was missing supply of toilet paper, dish cloths, had a broken tap and airconditoner.

Dear Matthew L., Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am very sorry to hear that your experience did not meet your expectations, please let me to express my sincerest apologies. We always strive to provide a superior service experience for every customer however I can see we did not quite hit the mark on this occasion. Please rest assured I will follow this up with all the respective departments and we will do our best to ensure this does not occur again. Unfortunately due to the current ACT Health restrictions we are currently not able to open our pool and the restaurant at this stage, however we are monitoring the situation and hoping to reopen our facilities soon. Our rates do not include costs for our facilities however they are significantly lower than this time last year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Not what i expected from a Mantra Hotel

Customer review rating 3.9/5

Matt Business - 04/01/2021 Confirmed reviews ALL

The room and in particular the bathroom was very dated and is much need of a refresh. The air-conditioning was noisy and given the weather was hot I had to keep the air-con on through the night, but unfortunately it also kept me awake for most of the night.

Dear Matthew, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations, please let me to express my sincerest apologies. We always strive to provide a great experience however I can see we did not quite hit the mark this time. Please rest assured I will follow your feedback with the respective departments and we will do out best to prevent future occurrence. I really appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Extremely Poor Cleaned and Maintained

Customer review rating 3.9/5

Vb Families - 02/01/2021 Confirmed reviews ALL

Never stayed in such a dirty place, housekeeping needs extreme improvement as basic clean is missing and with covid it is miles away. Receptionist keeps mask and gloves which is best can be found. Rooms have spilt drinks on the walls, floors filty, crockery and curtlery missing and few those are provided are dirty. Toilet size bin in kitchen, no milk provided, door lock came out of doors when reported only door stopper provided, requested plates as none provided plates were disgusting. There is no sense of cleaning in the room from top to bottom. Worst stay ever won't come back.

Dear Vijay, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am very sorry that your experience did not meet your expectations, please let me express my sincerest apologies. We always strive to provide a fantastic experience however I can see we did not quite hit the mark on this occasion. Please rest assured I will be following up with our housekeeping team to make sure our attention to details improves immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Kolarikova Assistant Manager

Good

Customer review rating 3.9/5

Lee Friends - 02/01/2021 Confirmed reviews ALL

It's ashame the pool was closed and there was no discount from overall price.

Dear Lee, Thank you for taking the time to review your recent stay at Mantra Northbourne and please allow me to express my sincerest apologies for the inconvenience with our facilities. Unfortunately due to the restrictions on numbers in confined spaces in ACT we are currently not able to open our pool, however will continue to monitor the restrictions and as they ease re-assess the situation. We do not include the cost of our facilities into our rates however they are significantly lower than same time last year. Thank you again for your time I do hope you will give us another chance to welcome you back for a stay that is memorable for all the right reasons in near future. Kind regards, Lucie Kolarikova Assistant Manager

Great location

Customer review rating 3.9/5

Beverly C. Couples - 02/01/2021 Confirmed reviews ALL

Had a great stay....situated in a great location on the outer edge of CBD. The bed was very comfy and the room very quiet. We discovered the Ciao cafe just behind the apartments.....great food and coffee. We were very happy on check out after our 8 night stay that the hotel had waived our parking fee. Only suggestion would be maybe the rooms could do with a refurb.....even though it was clean and comfortable the decor is looking rather tired

Dear Beverly, Thank you so much for this wonderful review following your recent stay with us. I am very happy to see you enjoyed your overall stay and how amazing is Ciao, right? I sometimes treat myself to a bacon and egg breakkie from there and it never disappoints me! I really appreciate your feedback regarding our rooms and decor - I do agree and I am aware that our property does need a bit of refresh and if the business blooms, we hope to start refurbishment at the end of 2021. Fingers crossed for a more successful year! Once again, thank you so much for your time and I hope to welcome you back in near future. Warm regards, Lucie Kolarikova Assistant Manager

Very good stay, well located

Customer review rating 3.9/5

Alina Families - 30/12/2020 Confirmed reviews ALL

We've stayed here for 4 nights. My family of 4 had all the comfort needed for a short stay in Canberra. Clean rooms, plenty of space and the kitchen pretty well equipped.

Dear Alina-Veronica, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manger

Great location, lovely rooms and fantastic service

Customer review rating 3.9/5

Leah Families - 27/12/2020 Confirmed reviews ALL

We stayed in a two bedroom apartment with our three children. It was incredibly spacious with three full size single beds in the second bedroom. The rooms were immaculately clean and had everything we needed for our stay. The location was just a short walk from the shopping centre and a wonderful variety of restaurants and cafes. We will definitely choose to stay at Mantra Northbourne for our future visits to Canberra.

Dear Leah, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Attentive and friendly staff

Customer review rating 3.9/5

Pinghan C. Families - 24/12/2020 Confirmed reviews ALL

We stayed for 18 days in a two bedroom apartment. The accommodation was functional and adequate for our needs. Location was very convenient for food and shopping. But the highlight was the staff, who were all attentive, caring, friendly and helpful.

Dear Pinghan and Family, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra and loved having your family with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Good location, value for money

Customer review rating 3.9/5

Matt S. Families - 23/12/2020 Confirmed reviews ALL

Overall happy with stay, good location and value for money for the space and facilities. There were some issues with cleanliness however which is especially concerning during this time and should be addressed.

Dear Matt, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise for the above mentioned concerns. I will pass this on to our Housekeeping Manager to ensure this is not a future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Comfortable stay

Customer review rating 3.9/5

Yani Friends - 22/12/2020 Confirmed reviews ALL

The room was a decent size and perfectly comfortable and clean. The hotel is conveniently located near the main restaurant area of Braddon and the city centre.

Dear Claire, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Dissatisfied

Customer review rating 3.9/5

Kellie B. Friends - 21/12/2020 Confirmed reviews ALL

We stayed on Saturday night, after two phone calls during the week and nothing online, we were mighty upset when we got there that the pool was not in use, that is why I chose this hotel because of the pool. We also ran out of toilet paper and beds were very uncomfortable. Definitely run down and old not a 4 star hotel like advertised.

Dear Kellie, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fatima Dollie Front Office Manager

Good stay

Customer review rating 3.9/5

Al Solo - 18/12/2020 Confirmed reviews ALL

Lucy and another male staff member were very helpful

Dear Heylal, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

Well located

Customer review rating 3.9/5

Danelle Business - 18/12/2020 Confirmed reviews ALL

Great staff went out of their way to ensure a safe and comfortable stay

Dear Danelle, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima Dollie Front Office Manager

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