Mantra on Northbourne Canberra

Our one bedroom apartment was spacious but dark and had dirty windows. We were also disappointed as restaurant was temporarily shut and no daily housekeeping which we were only advised when we checked in

The rooms were dirty, like they hadn’t been properly cleaned in years. Hair everywhere, excessive dust on window sills. And only reason we booked was the indoor pool but because it was so cold we didn’t even use it.

It served its purpose but few things need improving. Room was tired and lots of scuff marks etc. There was no bin in the kitchen. In fact there was only one small bin in the bathroom for the whole apartment ! The building is noisy i.e. banging doors and noise from the apartments in the floor above. The location was good, the apartment was good size, bed was comfy, shower had good pressure. Kitchen and bathroom dated and time for refit.

I had booked online two adults and three children. Advertising parking there was no spots left. Wanting to ensure children safety and avoid street parking late at night just wasn’t the case. Room accommodation setup was king, queen and sofa bed. Booking setup was for 5 adults. Request two singles for children to sleep separate. Unable to accommodate request. The reason we chosen apartments as to have separate beds to have a good nights sleep since driving 3 hours from Sydney and back. Sofa bed was old and broken a sloped into couch. Sofa mattress worn thin feel wire coils very uncomfortable. We sleeping you with slide in the couch section. We requested a new blanket as one provided smelled on sofa. I was offered an additional room on another floor for extra bed but was unhappy with option to leave my wife alone with the other two children to care for. Declining the option left me very unhappy with the whole event. I have stay at the mantra in Ettalong, central coast hence why booked due to quality accommodation and service. Staff did do what they could do but I feel we’re let down with poor facilities to accommodate guest. We had planned a special to trip over the Easter break for my birthday to visit Canberra zoo, questacon, sites etc. We spend most money on accommodation which I’m total left dissatisfied with mantra Canberra. Guests should like to sleep in and have breakfast where they’re staying, not case here. Coffee cart out of service. I felt money spent was short changed. I can’t believe I had to pay full price on the level of value rendered. On checkout I had mentioned to staff I had voiced my concerns and how disappointed with service and left only with a card for email to let manager know I’m unhappy.

The apartment had its charms but it was very noisy and no downstairs toilet was inconvenient

It's going to take at least three days for me to receive my deposit, maybe, if you can find someone who can do it. That doesn't include the bank transfer time. I was told at check in that I would get the deposit back when I checked out. When I checked out no one had the authority to give the money back. And three days on, no one still has the authority. The decorative pillows were dirty as well as the carpets. The security latch catch screws were pulled out of the wall, and the catch was just dangling. As if someone tried to break into the room. Some random guy walked into the room when me and my daughter were sitting in the room talking. No knock, he apologized, said he was housekeeping. It's a crazy place you run.

Filthy room mould in shower had to ask for toilet, paper tissues and drinking cup Staff extremely rood and uncooperative fixated by procedures had to call manager several times in my presence during check in to clarify

Reception staff were excellent

Overall the facilities were good although a little dated. Staff were friendly. No restaurant working onsite so had to go out for each meal.

Centrally located, unfortunately some of the facilities were below expected standard. Swimming pool was very cold, utensils in the apartment were dirty and needed washing. Did appreciate having the ability to wash and dry clothes in the apartment.

Utensils were not enough in the kitchen, no oven trays, no rubbish bags, only 2 plates and cups, no aluminium foils & glad wraps bedding stuff was ok. Stay was just average

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.