Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,266 reviews

Mantra on Northbourne Canberra - Image 1
Mantra on Northbourne Canberra - Image 2
Mantra on Northbourne Canberra - Image 3
Mantra on Northbourne Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel

Photo out of - Hotel

Our spacious Hotel Room is perfect for a short stopover or Canberra business trip. With a workspace and wireless internet access you will have everything you need for a hassle free visit to Canberra.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premier View Apartment

Photo out of - 1 Bedroom Premier View Apartment

Take in the sights of Canberra from above in your contemporary 1 Bedroom Premier View Apartment. Enjoy the benefits of self contained accommodation with kitchen facilities, air conditioning and beautiful views of the city lights.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

Stylishly decorated, our 2 Bedroom Apartment consists of a 1 Bedroom Apartment and interconnecting Hotel Room. Relax while watching a show on the LCD TV. You will also have a separate dining area, full kitchen and laundry facilities.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

One Bedroom Apartment - Pet Friendly

Photo out of - One Bedroom Apartment - Pet Friendly

Pet friendly 1 Bedroom Apartments are the perfect choice for the overnight or solo travellers travelling with their furry family. A queen size bed, balcony and full kitchen is the perfect choice for overnight stays, short visits or linger stays.

Max. number of persons
3
Area
From 55 m² / 592 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Premier View Apartment

Photo out of - 2 Bedroom Premier View Apartment

In a 2 Bedroom Premier View Apartment you can expect stylish furnishings, guaranteed high floor and views of the city. Combining a 1 Bedroom Apartment with an interconnecting Hotel Room, everyone will have their own area to relax, or play in.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 177 rooms
  • 53 family rooms
  • 37 connecting rooms
  • 177 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Business

4 Meeting rooms

Well-being

Mantra Pool

  • Covered
  • On site

Mantra Gym

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 94 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 12.33 € 20 AUD Per day

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

STOCK KITCHEN

Photo out of - STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Cooking style
Bistro
Capacity
66
Accessibility
Accessible service
84 Northbourne Avenue, 2612 Canberra, Australia
Telephone +61 2 6243 2528
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Start your day at Stock Kitchen with a delicious buffet breakfast featuring fresh, wholesome favourites and expertly brewed coffee. Enjoy a generous selection of hearty and healthy breakfast options, thoughtfully prepared to suit every taste.

Heated indoor pool

Take some time out and stay active with the use of our fully equipped gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,266 reviews

Customer review rating 5.0/5

Adam H. Friends - Confirmed reviews ALL

Dear Adam, Thank you for your wonderful review and for choosing to stay with us while exploring Canberra. We are delighted to hear that you enjoyed our location, accommodation, breakfast, and service, and that our team helped make your stay a memorable one. Your perfect scores and recommendation mean a great deal to us. We truly appreciate your loyalty as an ALL Platinum member and look forward to welcoming you back to Mantra on Northbourne on your next visit to Canberra. Kind regards,

Customer review rating 4.0/5

Louise A. Couples - Confirmed reviews ALL

Dear Louise, Thank you for sharing your feedback. I am delighted to hear that you enjoyed the spacious room, cleanliness, and overall service during your stay. However, I sincerely apologise for the inconvenience you experienced with parking. While we were pleased to refund the parking charges, I understand the frustration of having to find alternative parking after making arrangements in advance. Unfortunately, our car parking is limited and subject to availability, which means we are unable to allocate a dedicated space to each apartment. Your comments are appreciated and will be taken into consideration as we review ways to improve the guest experience. Thank you for your valuable feedback, and we hope to welcome you back again soon. Kind regards,

Customer review rating 4.5/5

Leanne C. Friends - Confirmed reviews ALL

Dear Leanne, Thank you for your great review. We're pleased you enjoyed our convenient location, cleanliness, and breakfast selection. We appreciate your feedback regarding breakfast inclusion and WiFi, and we're glad you had an enjoyable stay overall. We look forward to welcoming you back soon. Kind regards,

Customer review rating 1.5/5

Mcdonald J. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Jane F. Business - Confirmed reviews ALL

Dear Jane, Thank you for your feedback and for being an ALL Classic member. We're delighted you enjoyed your stay and appreciate your positive comments. We look forward to welcoming you back on your next business trip. Kind regards,

Dear Adam, Thank you for your wonderful review and for choosing to stay with us while exploring Canberra. We are delighted to hear that you enjoyed our location, accommodation, breakfast, and service, and that our team helped make your stay a memorable one. Your perfect scores and recommendation mean a great deal to us. We truly appreciate your loyalty as an ALL Platinum member and look forward to welcoming you back to Mantra on Northbourne on your next visit to Canberra. Kind regards,

Customer review rating 4.0/5

Louise A. Couples - Confirmed reviews ALL

The room and service was good, but wasn't happy with the parking issue. We had to park outside as there were no parking spaces available, even after we had paid for the nights we were staying. We did get our money back, but why can't each apartment have an allocated space.

Dear Louise, Thank you for sharing your feedback. I am delighted to hear that you enjoyed the spacious room, cleanliness, and overall service during your stay. However, I sincerely apologise for the inconvenience you experienced with parking. While we were pleased to refund the parking charges, I understand the frustration of having to find alternative parking after making arrangements in advance. Unfortunately, our car parking is limited and subject to availability, which means we are unable to allocate a dedicated space to each apartment. Your comments are appreciated and will be taken into consideration as we review ways to improve the guest experience. Thank you for your valuable feedback, and we hope to welcome you back again soon. Kind regards,

Customer review rating 4.5/5

Leanne C. Friends - Confirmed reviews ALL

Easy to find, great location with heaps of food choices with the street behind. Handy to transport, buses and trams, very clean.

Dear Leanne, Thank you for your great review. We're pleased you enjoyed our convenient location, cleanliness, and breakfast selection. We appreciate your feedback regarding breakfast inclusion and WiFi, and we're glad you had an enjoyable stay overall. We look forward to welcoming you back soon. Kind regards,

Customer review rating 1.5/5

Mcdonald J. Business - Confirmed reviews ALL

There was wet towels in my room on check in and I dont believe the reception handle the complaint appropriately

Customer review rating 4.5/5

Jane F. Business - Confirmed reviews ALL

stayed for work

Dear Jane, Thank you for your feedback and for being an ALL Classic member. We're delighted you enjoyed your stay and appreciate your positive comments. We look forward to welcoming you back on your next business trip. Kind regards,

Customer review rating 3.5/5

Danette W. Couples - Confirmed reviews ALL

We were satisfied with our stay, check in took a while as it was very busy. We were woken at midnight by the fire alarm and eventual evacuation which was in no way the hotels fault but that of a guest having burnt something in their apartment. It was handled well and we were back in our room within 20 minutes.

Dear Danette Thank you for sharing your feedback and for being an ALL Classic member. We're pleased you enjoyed our convenient location and that our team handled the overnight fire alarm situation efficiently. We appreciate your comments regarding the busy check-in period and will review staffing levels during peak arrival times to help improve the guest experience. We hope to welcome you back again soon for an even more comfortable stay. Kind regards,

Customer review rating 0.5/5

David M. Solo - Confirmed reviews ALL

I had previously booked (5 months in advance) and on arrival my room had been given to someone else with a similar name. After waiting a period, reception allocated another room and as I proceeded to this room was greeted on the floor by reception and advised the room had been allocated sending me back to reception. Eventually I was allocated a room however my experience was less than acceptable and will not seek to use Mantra Hotels again. How is it that a booked room can be given out to another patron when identification is requested by reception. Very disgruntled and dissatisfied customer

Customer review rating 4.5/5

Ward N. Business - Confirmed reviews ALL

Neat tidy, well appointed room.

Dear Guest, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, and we appreciate your comments regarding the room feeling old and dark. We will make sure to take this in consideration as we continue to make further improvements. We hope to welcome you back again soon! Sincerely, Elan Koirala Front Office Manager

Customer review rating 5.0/5

David B. Business - Confirmed reviews ALL

Spacious well maintained

Dear Guest, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, and we hope to welcome you back again soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 1.5/5

Rebecca B. Couples - Confirmed reviews ALL

The driveway of the hotel was completely blocked by cars and motorcycles upon arrival. While the staff were friendly, check in was painfully slow and people were becoming quite angry at the wait time. Our wifi did not work, leaving us unable to watch any streaming services on the TV. We were informed that there were no maintenance people onsite and it could not be fixed. We also asked for an extra pillow as only three were provided for our room. We were told this was unlikely to happen as there were no extra pillows available! What the? Then the smoke alarm went off at 12.45am, requiring evacuation of the hotel. No apologies or restitution was offered. Overall a frustrating and poor experience. Mantra needs to do better,

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We apologies for the congestion in our driveway upon your arrival. Unfortunately, during busy check-in periods, the driveway can become congested as multiple guests arrive at the same time. We appreciate your patience while our team works to manage arrivals as efficiently as possible. We are also sorry that you found the check-in process to be slow. Our team always does their best to assist each guest as promptly and thoroughly as possible, particularly during peak periods. We apologies for the issues you experienced with the Wi-Fi, as well as the inconvenience regarding your request for an additional pillow. We understand how frustrating this would have been and will ensure your feedback is shared with the appropriate teams. We also apologies for the disruption caused by the fire alarm during the night. We understand that an evacuation at that hour can be frustrating and inconvenient. However, the safety and wellbeing of our guests is always our highest priority, and all alarms and potential emergencies must be taken very seriously. Our team does its best to manage these situations safely and efficiently, and we appreciate your understanding and cooperation. Thank you again for your feedback and for acknowledging the friendliness of our team. We are sorry that your overall experience fell short of expectations and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Elan Koirala Front Office Manager

Customer review rating 4.0/5

Thomas S. Families - Confirmed reviews ALL

Accessible to main Canberra’s attractions

Dear Guest, Thank you for taking the time to leave us a review, and for being an Accor member. We are pleased to hear that you enjoyed the central location and cleanliness of our hotel, and we hope to welcome you back again soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 3.0/5

Theerthagiri S. Families - Confirmed reviews ALL

It was ok

Customer review rating 4.0/5

Apinya B. Business - Confirmed reviews ALL

My room for this visit was big and comfortable, equipped well with facilities, which was perfect for my 5-day stay. On the day of check-in, I could not unlock my luggage and managed to seek help from Harry Sebastian, who was the reception on the day. He had shown his willingness to help until we could solve the problem. He was my life saver, indeed.

Dear Guest, Thank you for your lovely feedback. We’re delighted you enjoyed your spacious and comfortable room, and especially pleased that Harry was able to assist you with your luggage. We’ll be sure to share your kind words with him. We also appreciate your feedback regarding the floor cleanliness and will address this with our housekeeping team. We hope to welcome you back again soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 2.0/5

Anthony T. Couples - Confirmed reviews ALL

A run down hotel with some cosmetic attempts to spruce it up. Grossly overpriced, staff have the interpersonal skills of a letterbox.

Dear Anthony, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. In particular, I apologize that our service left you feeling unwelcome, as providing warm and genuine hospitality is something we take seriously. Your comments regarding staff engagement and the condition of the bathroom have been noted and will be shared with the team for review. While I am pleased that you found the hotel clean and experienced a smooth departure, I understand that these positives did not outweigh your overall disappointment. We appreciate your honest feedback and the opportunity it provides for us to improve. Thank you for staying with us, and I hope we have the chance to provide you with a better experience in the future. Kind regards,

Customer review rating 1.5/5

Lauren S. Solo - Confirmed reviews ALL

Room was very dusty, light fittings filthy, toilet seat cracked, bed uncomfortable, bathroom in desperate need of renovation. Bed making appalling in room service. Overall felt like a 2 star experience.

Customer review rating 4.5/5

Margaret H. Couples - Confirmed reviews ALL

Very nice 1 bedroom apartment. Slight mix up with housekeeping initially but quickly sorted by Lily at reception Excellent breakfast included. Close to activities

Dear Margaret, Thank you for your wonderful feedback and for your loyalty as an ALL Gold member. We are delighted you enjoyed your stay, especially the apartment, breakfast, and convenient location. I'm pleased Lily was able to quickly resolve the housekeeping issue, and I will be sure to pass on your kind words to her. We look forward to welcoming you back to Mantra on Northbourne soon. Kind regards,

Customer review rating 5.0/5

Simon M. Couples - Confirmed reviews ALL

Enjoyed the accommodation and were able to walk to lots of places to eat.

Dear Simon, Thank you for your fantastic review and for your loyalty as an ALL Gold member. We're delighted you enjoyed our central location, comfortable apartment, and breakfast, and that everything met your expectations throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back to Mantra on Northbourne soon. Kind regards,

Customer review rating 3.5/5

Paul D. P. Business - Confirmed reviews ALL

The parking spots are too narrow to accommodate a standard vehicle without sufficient room to open car doors. Also, I was assured that I would be emailed my receipt for my stay straight away on departure however I have still not received it 2 days later.

Dear Paul, Thank you for your feedback. We're delighted you enjoyed your comfortable room and that Harry was able to assist you during your stay. I'll be sure to pass on your kind words to him. Thank you also for your comments regarding housekeeping, WiFi, and ease of access. We appreciate your feedback and will review these areas with the team. I also apologise that you have not yet received the receipt that was promised at departure. We understand the inconvenience this may have caused and will follow up to ensure it is sent to you as soon as possible. We hope to welcome you back again soon. Kind regards,

Customer review rating 3.5/5

Pickham G. Business - Confirmed reviews ALL

I always like staying at the Mantra. It's stress-free, comfortable and close to the CBD, which makes things easy. What really lets it down for me though is the shower. The shower head feels like a $17 hardware store special, the taps seem quite cheap, and the water pressure and temperature control are frustrating. You end up waiting too long for hot water, then it swings the other way. For a hotel of this standard, I think the bathroom fittings and shower experience are due for an upgrade. It's probably the one thing that stops the stay from being excellent.

Dear Guest, Thank you for taking the time to leave us a review. We’re delighted to hear that you find your stays stress-free, comfortable, and enjoy our convenient location close to the CBD. We are sorry to hear, however, that the bathroom facilities did not meet your expectations. We appreciate you taking the time to share your feedback regarding the shower experience, and we have passed your comments on to our Maintenance team for review. Feedback such as yours is valuable and will be taken into consideration as we plan future improvements to our facilities. Thank you again for your ongoing support. We look forward to welcoming you back again soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 3.5/5

Narelle M. Families - Confirmed reviews ALL

it was great to be able to check in to my room early and the reception staff were good. The room is looking a bit tired and dated. The outside of the fridge door had not been wiped down. i was there for 3 nights and did not have a room clean - i am not sure what the policy is but it was unclear - i did have a one bedroom apartment.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you appreciated the early check-in and found our reception team welcoming and helpful. We’re sorry to hear that your apartment was not presented to the standard we aim for, particularly the fridge door. We also apologies for the confusion regarding our housekeeping policy, we appreciate you bringing this to our attention and will look at how we can communicate this more clearly to our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an improved experience. Sincerely, Elan Koirala Front Office Manager

Other web-users rate our hotel

  • 528 reviews 9.1/10 Location
  • 824 reviews 6.8/10 Room
  • 549 reviews 7.7/10 Service
  • 20 reviews 5.2/10 WiFi
  • 334 reviews 5.2/10 Cleanliness
  • 186 reviews 6/10 Breakfast
  • 178 reviews 4.4/10 Amenities
  • 166 reviews 3.6/10 Vibe

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