Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,294 reviews

Mantra on Northbourne Canberra - Image 1
Mantra on Northbourne Canberra - Image 2
Mantra on Northbourne Canberra - Image 3
Mantra on Northbourne Canberra - Image 4
84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel

Photo out of - Hotel

Our spacious Hotel Room is perfect for a short stopover or Canberra business trip. With a workspace and wireless internet access you will have everything you need for a hassle free visit to Canberra.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premier View Apartment

Photo out of - 1 Bedroom Premier View Apartment

Take in the sights of Canberra from above in your contemporary 1 Bedroom Premier View Apartment. Enjoy the benefits of self contained accommodation with kitchen facilities, air conditioning and beautiful views of the city lights.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

Stylishly decorated, our 2 Bedroom Apartment consists of a 1 Bedroom Apartment and interconnecting Hotel Room. Relax while watching a show on the LCD TV. You will also have a separate dining area, full kitchen and laundry facilities.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

One Bedroom Apartment - Pet Friendly

Photo out of - One Bedroom Apartment - Pet Friendly

Pet friendly 1 Bedroom Apartments are the perfect choice for the overnight or solo travellers travelling with their furry family. A queen size bed, balcony and full kitchen is the perfect choice for overnight stays, short visits or linger stays.

Max. number of persons
3
Area
From 55 m² / 592 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Premier View Apartment

Photo out of - 2 Bedroom Premier View Apartment

In a 2 Bedroom Premier View Apartment you can expect stylish furnishings, guaranteed high floor and views of the city. Combining a 1 Bedroom Apartment with an interconnecting Hotel Room, everyone will have their own area to relax, or play in.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • 21'/53 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 177 rooms
  • 53 family rooms
  • 37 connecting rooms
  • 177 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Well-being

Mantra Pool

  • Covered
  • On site

Mantra Gym

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 94 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 12.34 € 20 AUD Per day

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

STOCK KITCHEN

Photo out of - STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Cooking style
Bistro
Capacity
66
Accessibility
Accessible service
84 Northbourne Avenue, 2612 Canberra, Australia
Telephone +61 2 6243 2528
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Start your day at Stock Kitchen with a delicious buffet breakfast featuring fresh, wholesome favourites and expertly brewed coffee. Enjoy a generous selection of hearty and healthy breakfast options, thoughtfully prepared to suit every taste.

Heated indoor pool

Take some time out and stay active with the use of our fully equipped gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,294 reviews

Customer review rating 1.0/5

Jaimie A. Business - Confirmed reviews ALL

Dear Jaimie, Thank you for sharing your feedback. We sincerely apologise for the long wait at reception after your journey and for the impression you received from our team. This is not the welcoming and courteous service we aim to provide, and we will address your comments with the team. We also apologise for the incorrect welcome card and the confusion with your breakfast and coffee charges. We have discussed your experience with the team and rectified the charges. To clarify, our complimentary breakfast includes the automated coffee machine, while barista-made coffee is available at an additional charge. We will provide further team training to ensure welcome cards are delivered to the correct rooms. Complimentary bottled water has been discontinued at our property as part of our efforts to reduce our environmental footprint. A filtered water dispenser is available in the lobby 24/7. We are sorry these issues affected your stay and your confidence in us. We appreciate you bringing them to our attention. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Daly D. Business - Confirmed reviews ALL

Dear D., Thank you for your feedback. We’re pleased you enjoyed the cleanliness of your room and our convenient location during your overnight stay. We appreciate you choosing Mantra on Northbourne and hope to welcome you back. Kind regards, Mantra on Northbourne Team

Customer review rating 5.0/5

Scott P. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra on Northbourne Team.

Customer review rating 4.5/5

Hau K. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra on Northbourne Team

Customer review rating 2.0/5

Carol Z. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra on Northbourne Team

Dear Jaimie, Thank you for sharing your feedback. We sincerely apologise for the long wait at reception after your journey and for the impression you received from our team. This is not the welcoming and courteous service we aim to provide, and we will address your comments with the team. We also apologise for the incorrect welcome card and the confusion with your breakfast and coffee charges. We have discussed your experience with the team and rectified the charges. To clarify, our complimentary breakfast includes the automated coffee machine, while barista-made coffee is available at an additional charge. We will provide further team training to ensure welcome cards are delivered to the correct rooms. Complimentary bottled water has been discontinued at our property as part of our efforts to reduce our environmental footprint. A filtered water dispenser is available in the lobby 24/7. We are sorry these issues affected your stay and your confidence in us. We appreciate you bringing them to our attention. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Daly D. Business - Confirmed reviews ALL

Quick overnight stay

Dear D., Thank you for your feedback. We’re pleased you enjoyed the cleanliness of your room and our convenient location during your overnight stay. We appreciate you choosing Mantra on Northbourne and hope to welcome you back. Kind regards, Mantra on Northbourne Team

Customer review rating 5.0/5

Scott P. Families - Confirmed reviews ALL

Perfect for our weekend in Canberra. Special mention to Harry on reception, he was outstanding. Thanks Scott.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra on Northbourne Team.

Customer review rating 4.5/5

Hau K. Business - Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra on Northbourne Team

Customer review rating 2.0/5

Carol Z. Friends - Confirmed reviews ALL

Pillows were uncomfortable, no bar open

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra on Northbourne Team

Customer review rating 4.0/5

Jon S. Couples - Confirmed reviews ALL

All good except the shower, which is in the bath creating accessibility issues.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mantra on Northbourne

Customer review rating 5.0/5

Helen F. Couples - Confirmed reviews ALL

Location was great, hopped in the tram outside the hotel to go straight into the city

Dear Guest, Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Kind regards, Mantra Northbourne Team

Customer review rating 4.5/5

Raschke O. Business - Confirmed reviews ALL

The parking was great, check in was quick and friendly. The room is very spacious and comfortable, the breakfast was tasty and fresh. My one sadness was that I was charged for breakfast and a barista coffee, which as a Platinum member I am usually not charged for. And because the invoice did not email straight away (I had to call the hotel to request it today), I did not know until it was well and truly too late. Overall, however, it was another very pleasant stay.

Dear O., Thank you for your lovely feedback. We’re pleased you enjoyed the spacious room, breakfast, parking and friendly service from our team. We sincerely apologise for the confusion surrounding your breakfast and barista coffee charges, as well as the delay in receiving your invoice. I will personally review the charges against your ALL Platinum benefits and follow up with our accounts team to arrange any necessary correction. We will also reinforce the importance of timely invoice delivery. Thank you for your continued loyalty. We look forward to welcoming you back to Mantra on Northbourne. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Hickman S. Business - Confirmed reviews ALL

Bed was comfy, room temp was good. Not enough PowerPoints and none available to charge phone next to bed

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mantra on Northbourne Team.

Customer review rating 0.5/5

Charan S. Business - Confirmed reviews ALL

They didn’t explain things well at the booking! No water in room, no milk in the room, no shower gel in king size bedroom

Dear Charan, Thank you for sharing your feedback. We're sorry that your experience did not fully meet expectations. On behalf of our Reservations team, we apologise for the lack of clear communication during the booking process. Regarding bottled water, as part of our commitment to reducing our environmental footprint, we do not provide complimentary bottled water in guest rooms. However, filtered water is available from the dispenser in our hotel lobby. We also apologise for the missing milk and shower gel. Your comments regarding room preparation and internal communication have been shared with the relevant teams for improvement. We appreciate your feedback and hope to have another opportunity to provide you with a better experience. Warm regards, Nell Mantra on Northbourne MAnagement

Customer review rating 1.0/5

Daniel P. Business - Confirmed reviews ALL

Room was pretty shabby and the daily clean did not replace the tea, coffee or utensils

Dear Daniel, Thank you for your feedback. We sincerely apologise for the poor room condition, cleanliness and housekeeping service you experienced. This is certainly not the standard we aim to provide. I will personally follow up with our Housekeeping and Maintenance teams to review the concerns raised, reinforce daily servicing expectations and ensure room amenities are properly replenished. We take your feedback seriously and are committed to addressing these issues. We value your loyalty as an ALL Gold member and Accor Vacation Club member and would appreciate the opportunity to restore your confidence in Mantra on Northbourne. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Elizabeth O. Solo - Confirmed reviews ALL

Pleasant.

Dear Elizabeth, Thank you for sharing your feedback. We’re pleased to hear you had a pleasant stay and that Mantra on Northbourne met your expectations. It’s lovely to know a member of our team made a positive impression, and we’ll be happy to share your kind words with our team. We also appreciate your comments regarding check-in and Wi-Fi speed, and we’ll take this feedback on board as we continue to improve our guest experience. Thank you for choosing to stay with us and for your support as an ALL Classic member. We look forward to welcoming you back to Canberra. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Nathan W. Couples - Confirmed reviews ALL

Overall, had a good stay. Bed was comfortable, suite room was spacious, and breakfast for the package was decent. Charging for a coffee at breakfast was surprising to me - I would have expected 1 to be free/included with the breakfast package (considering the price). Hotel facilities were a little tired. But overall decent value for the price.

Dear Nathan, Thank you for sharing your detailed feedback. We’re pleased you enjoyed the comfortable bed, spacious suite, breakfast and our convenient location, and we appreciate your loyalty as an ALL Gold member. However, we sincerely apologise that the condition of the doors, missing room amenities and insufficient supplies fell short of your expectations. We understand how these oversights can affect the overall value of your stay, and your comments have been taken on board for follow-up with our housekeeping and maintenance teams. We also appreciate your feedback regarding breakfast coffee, the welcome benefits and our limited food and beverage offerings. Thank you for helping us identify areas where we can improve. We hope to have the opportunity to provide you with a more comfortable and consistent experience on a future visit. Kind regards, Nell Mantra on Northbourne Team

Customer review rating 3.5/5

Sally F. Couples - Confirmed reviews ALL

Harry was great at check in. We did not receive our welcome drink which was disappointing. We got back late after 1am and the desk was unattended. It took some time to get the attention of the staff member who was behind the locked door. He was unapologetic.

Dear Sally, Thank you for sharing your feedback. We’re pleased you found the hotel clean and enjoyed our convenient location, and I’ll be sure to pass your kind words on to Harry. I’m sincerely sorry that you missed out on your welcome drink and that your experience with our overnight reception team was disappointing. This is not the level of hospitality we want our guests to receive. Your feedback is valuable and will help us identify opportunities to strengthen our team training, particularly in guest service and overnight reception, to ensure a warmer and more consistent experience for our guests. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 4.0/5

Patricia S. S. Couples - Confirmed reviews ALL

Well located and the room upgrade was appreciated.

Dear Patricia, Thank you for your feedback. We’re pleased you enjoyed our convenient location and that you appreciated the room upgrade. We’re sorry for the inconvenience with the TV channels and appreciate you bringing this to our attention. Thank you for your continued support as an ALL Platinum member. We hope to welcome you back to Mantra on Northbourne for an even more enjoyable stay. Kind regards, Nell Mantra on Northbourne Management

Customer review rating 5.0/5

Gary M. Solo - Confirmed reviews ALL

Spacious, top value, great breakfast.

Dear Gary, Thank you for your wonderful feedback and perfect rating! We’re delighted you enjoyed the spacious accommodation, excellent value and breakfast. It’s lovely to know everything came together to make your stay such an enjoyable one. We truly appreciate your recommendation and support as an ALL Classic member, and look forward to welcoming you back to Mantra on Northbourne. Kind regards, Mantra on Northbourne Team

Customer review rating 3.5/5

Carmel T. Couples - Confirmed reviews ALL

Check in good and staff member pleasant. I booked a one bedroom apartment for three nights. Room 615 was quiet and a good size for what we needed on our self catering road trip. Upon entering, everything appeared clean but on closer inspection the skirting boards were very dusty and the dirt gathered in the corners of bathroom/laundry made us think that this apartment may not have been used for some time. We did not use the washing machine or dryer but they appeared to be new. The windows had good blockout curtains but when open not much light entered so the lights had to remain on. Ceiling lights had bulbs missing. The bedside lamps should have had a softer light as they were very blinding when turned on. The lounge was quite deep and needed some cushions both for appearance and comfort. We only had 1 pillow each on a king size bed and requested 2 more from reception which took a while to be brought up. There was no kitchen sink plug so a bit hard to wash up our dishes until we retrieved the one from the bath. The shower over the bath was an accident risk with the shampoo/conditioner products being at the other end to the taps. You had to hang onto the grab rail to avoid slipping when walking along the bath to get these soaps, then walk back to the shower. The glass side of the shower could have been a bit longer to stop water spraying over the floor. The bed was comfortable and towels and toiletries good. I am an Accor member and have stayed in many Mercure, Mantra, Novotel and Sofitel accommodation sites in many places and felt that this room was spacious for our needs but that was as far as it went. It did not measure up to the quality, decor and cleanliness that Accor prides itself on. Will definitely stay somewhere else if visiting Canberrra in the future as the tarriff of $711-55 after 5% members discount we paid was not good value.

Dear Carmel, Thank you for taking the time to share such detailed feedback and for your loyalty as an ALL Accor member. I’m pleased to hear you found our team welcoming, the apartment spacious, and the bed comfortable. I am sincerely sorry that the cleanliness, maintenance, lighting, and overall presentation of the apartment did not meet your expectations or the standards you have come to expect from Accor properties. Your comments regarding the dust, missing light bulbs, kitchen amenities, furniture comfort, and bathroom safety have been noted and will be shared with our housekeeping and maintenance teams for review and improvement. We appreciate your honest feedback and regret that your stay did not provide the value you anticipated. Thank you again for bringing these matters to our attention, and we wish you safe travels on the remainder of your journey. Kind regards,

Customer review rating 5.0/5

Antonio S. Couples - Confirmed reviews ALL

Awesome stay

Dear Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Rodney T. Business - Confirmed reviews ALL

Enjoyable

Dear Rodney, Thank you for your wonderful feedback. It’s great to know you had an enjoyable stay and that everything you needed was taken care of. We’re especially pleased our team helped make your visit a positive one. We truly appreciate your support as an ALL Classic member and look forward to welcoming you back to Mantra on Northbourne on your next visit to Canberra. Kind regards, Mantra on Northbourne TEam

Customer review rating 5.0/5

Treena W. Couples - Confirmed reviews ALL

Staff were very helpful and there was nothing they couldn't help with, the staff were always friendly, the apartment was very clean, great if you want to shop in Canberra as the Mantra was walking distance to the City Centre

Dear Treena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 536 reviews 8.9/10 Location
  • 845 reviews 6.6/10 Room
  • 554 reviews 7.5/10 Service
  • 22 reviews 5.6/10 WiFi
  • 342 reviews 5.2/10 Cleanliness
  • 190 reviews 6.5/10 Breakfast
  • 181 reviews 4.3/10 Amenities
  • 166 reviews 3.1/10 Vibe

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