Mantra on Northbourne Canberra

There are better places to stay in Canberra. Stayed 4 nights - only one day of housekeeping. Room was dated, curtains did not close properly to block the light out, uncomfortable plastic chair to sit on, bathroom had vinyl lifting, not value for money. Location to restaurants was good.

From moment of entry staff were very polite and helpful. Bed was the most comfortable of any hotel I’ve stayed in. Bathroom is quite old and ready for renovation. At one point it smelt like people were smoking in nearby rooms.

Business trip - transport to meeting venue was at door. Disappointed the restaurant was still closed but plenty around. Room adequate and spacious - nice ‘bits’ for gold members

When I arrived around 6pm, I was given the key to a room that was already occupied by a man, who was most surprised when I entered the room. Then reception staff said they did not have a booking in my name. When I showed them the AOT booking confirmation, they said my booking had been cancelled. They said there were no bookings for me and 10 others in my group, and they were fully booked so they couldn't give me a room. There was no desire on their part to contact AOT. My colleague rang AOT and confirmed the booking. At around 8pm I received a message that my room was ready. No explanation, no apology. This is the second time that this has happened to me, and the same thing happened the following day to one of my colleagues. Your booking system is dysfunctional. Please fix it.

Called at lunch time to see if we could leave our car there until check in - was pleasantly surprised when we were told our room was ready to go early. On arrival was then told that the room was in fact not ready and we would receive a call before 2pm on when the room was ready to go. We never received a call back - awful communication