Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,097 reviews

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84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,097 reviews

TripAdvisor Rating  3.8/5  2,254 reviews

Customer review rating 1.5/5

Rory M. Business - Confirmed reviews ALL

We checked in early which was great but when we got back in the evening we asked the receptionist for a late checkout which they said was fine and we would be able to check out at 12. The next morning we were woken at 10am with a staff member telling us to leave, followed by continuous calls from the front desk saying we have to leave immediately. When we explained that we already confirmed late checkout out we were told “too bad, we need the room back now”. Extremely disappointed and would not recommend this hotel to anyone due to the awful customer service.

Dear Rory, Thank you for taking the time to share your feedback. I am sincerely sorry to hear about your experience during check-out, and please accept our genuine apologies for the distress and frustration this caused. What you have described regarding the late check-out communication and the manner in which it was handled is unacceptable and does not reflect the level of service we expect from our team. A confirmed late check-out should have been clearly recorded and communicated internally, and you should never have been spoken to in the way you described. I fully understand how upsetting this situation would have been, especially after being assured the previous evening. Please be assured that your feedback has been taken very seriously. The matter is being reviewed with our front office team to address communication processes, staff training, and service standards to ensure this does not happen again. While I appreciate your positive comments regarding early check-in, booking experience, and cleanliness, I regret that these were overshadowed by your check-out experience. Thank you for bringing this to our attention. We truly value feedback such as yours, and I hope you may consider giving us another opportunity in the future to provide the professional and respectful service you should have received. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 3.5/5

Johnston L. Business - Confirmed reviews ALL

Room was a little bit dust in particular the lounge chairs

Dear Johnston, Thank you for taking the time to share your feedback following your recent business stay at Mantra on Northbourne Canberra. I’m sorry to learn that the cleanliness of the room, particularly the lounge chairs, did not meet expectations. Please accept our apologies for this oversight. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We also appreciate your feedback regarding breakfast value and pricing, which has been noted and passed on to the relevant team for review. On a positive note, I’m pleased to hear that you found the check-in process and our team service to be satisfactory. Thank you for your honest feedback and for recommending our hotel despite these concerns. We hope to have the opportunity to welcome you back and provide a more improved experience in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 1.5/5

Boris M. Families - Confirmed reviews ALL

Over the years, my family has stayed at various Mantra properties and our experiences were consistently positive—bright, well-maintained serviced apartments that felt welcoming. Unfortunately, our recent stay at Mantra on Northbourne was very different. I booked a 4-night stay in a 2-bedroom apartment to celebrate New Year 2026 and my daughter’s birthday. As an ALL Accor+ Gold member, I expected a pleasant experience. Instead, we were allocated an apartment on the lowest level, with windows facing a black brick wall. The unit was so dark that we had to keep the lights on even during the day. The fridge was extremely old, and the freezer was clogged with ice, clearly not defrosted for months. I asked the receptionist about an upgrade, in line with my membership benefits, but was told there was no availability. This was difficult to believe, as the hotel appeared almost empty during our entire stay. The health club was another disappointment. Access requires walking down tow flights of steel stairs into what feels like the basement of an industrial building. The swimming pool was run down, with rusted fittings visible on the ceiling. The sauna did not function properly—it never reached the correct temperature, forcing us to pour water on the stones repeatedly just to generate steam. A sauna should be hot and dry, but this one was neither. We paid a considerable amount for this stay, hoping to celebrate New Year and our daughter’s birthday in comfort. Instead, our festive mood was overshadowed by spending four days in a dark, basement-like apartment. On a positive note, the women at reception were polite, but ultimately they did not resolve our concerns.

Dear Boris, Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry that your experience did not meet expectations, especially during such an important occasion for your family. Please accept our apologies for the apartment location, lack of natural light, and the maintenance concerns you highlighted. Your comments have been shared with our housekeeping and engineering teams for follow-up. Regarding your upgrade request, the hotel was very busy over the Christmas and New Year period with long-stay guests, and unfortunately all two-bedroom apartments were fully occupied throughout your stay, which meant an upgrade was not possible. I understand this was disappointing, particularly as an ALL Accor+ Gold member. We also appreciate your feedback on the health club facilities, which has been noted for review. Thank you for acknowledging the courtesy of our front office team. We value your loyalty to the Mantra brand and your honest feedback, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 3.5/5

Errol C. Families - Confirmed reviews ALL

Stay convenient and close to all shopping and family

Dear Errol, Thank you for taking the time to share your feedback following your recent family stay at Mantra on Northbourne Canberra. We’re pleased to hear that you found our location convenient and close to shopping and family, and that our team and cleanliness met your expectations. We appreciate your comments regarding the booking experience and understand your frustration with the online booking form. Your feedback has been noted and will be shared with the relevant teams to help improve clarity and ease of use. Thank you also for highlighting the parking situation. We understand that unallocated parking can be challenging at times, and your comments are valuable as we continue to review ways to improve the overall guest experience. We appreciate your loyalty as an ALL Accor Classic member and your recommendation of our hotel. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 3.5/5

Pallvi B. Families - Confirmed reviews ALL

Was good…should have offered some goodies on New Year’s Eve

Dear Pallvi, Thank you for taking the time to share your feedback following your recent family stay with us at Mantra on Northbourne Canberra. We’re pleased to hear that you had a good overall stay and that our team, cleanliness, and facilities met your expectations. We truly appreciate your constructive comments regarding New Year’s Eve touches and the suggestion for more multicultural meal options. Your feedback is valuable, and we will certainly share it with our management and F&B teams as we continue to look for ways to enhance guest experiences, especially during special occasions and through more diverse dining offerings. Thank you also for highlighting areas where we can improve, such as ease of access. Insights like yours help us focus on what matters most to our guests. We hope to have the opportunity to welcome you and your family back in the future and provide an even better experience next time. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

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Other web-users rate our hotel

  • 453 reviews 9.1/10 Location
  • 710 reviews 6.8/10 Room
  • 488 reviews 7.9/10 Service
  • 22 reviews 3.8/10 WiFi
  • 277 reviews 5.7/10 Cleanliness
  • 182 reviews 5.8/10 Breakfast
  • 145 reviews 3.1/10 Vibe
  • 135 reviews 3.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.