Mantra on Northbourne Canberra

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Mantra on Northbourne Canberra

Customer review rating (ALL Rating) 3.8/5 1,007 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS:-35.274217, 149.130653

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Breakfast
  • Bar
  • Meeting rooms

STOCK KITCHEN

TEMPORARILY CLOSED. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our accommodation(s)

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30 / 322 sq ft
  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,007 reviews

TripAdvisor Rating  4.0/5  2,166 reviews

Bloody terrible

Customer review rating 0.5/5

Gordon C. Couples - Confirmed reviews ALL

I sent you a email why don’t you read it

Dear Felicity , Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards to your feedback regarding the bath in the bathroom, unfortunately our bathroom only have bath and please accept our apologies for the inconvenience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vic

Convenient Location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

I had a pleasant 3 nights at Mantra on Northbourne. The reception staff were excellent and the substitute café at the rear of the hotel was a good alternative to the hotel restaurant which was closed.

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room was comfortable although a bit dated. Close to all amenties

Great location, helpful & friendly staff

Customer review rating 5.0/5

Michelle Solo - Confirmed reviews ALL

Leisure trip for a couple of days exploring the region. The reception staff were so welcoming and knowledgeable about the area, when I picked their brains about places to dine, places to visit. The 1-bedroom apartment was perfect, included everything I needed.

Very good spot, central location.

Customer review rating 3.5/5

Nicole Couples - Confirmed reviews ALL

Bathroom needs a revamp, old out dated.

Poor organisation, slow and inattentive to their guests

Customer review rating 0.5/5

Bec Business - Confirmed reviews ALL

I stayed here for one month and was not at all happy with my experience. I arrived for checkin (after 2pm) and had to wait for more than 2hrs for my room to be ready. Once I was finally allowed in, there were no towels or kettle and I had to request for this to be provided which took a further hour. I was told that there would be room service once a week. This didn’t occur, my room was filthy and I had to ask numerous times for room service to occur. I even had to resort to cleaning my own room and purchasing toilet paper as it hadn’t been replaced until at least the third time of requesting room service. The room itself was not clean, tired, had mismatched, broken and missing cutlery and utensils and had evidence of damp. Upon checking out I requested that my bond was returned, however it is nearly a month on and I still have not received it. My stay at this hotel has been nothing short of dismal. Truly disappointed with my experience.

Great stay

Customer review rating 4.0/5

Tracey S. Couples - Confirmed reviews ALL

Great room, staff and value for money

Great stay & convenient to services

Customer review rating 4.5/5

John W. Families - Confirmed reviews ALL

Our first time in Mantra in Canberra. The suite was excellent.

Great location

Customer review rating 5.0/5

Jo Couples - Confirmed reviews ALL

I received a very friendly welcome on arrival. We stayed in an apartment which had all conveniences (kitchen and laundry facilities) which was fantastic. Located within walking distance of cafes and restaurants.

Great staff and great staff

Customer review rating 5.0/5

Eliza Friends - Confirmed reviews ALL

The staff are lovely and the rooms are nice, good location too

Affordable stay, good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

This had us covered for an affordable price in a convenient location during our stay. Bed was comfortable and staff were friendly. It would be nice to have a microwave in the room and the rooms weren't totally clean (clean enough but marks on walls, ceilings, and the bathroom seemed a bit rundown). Overall had a good experience and would book again if on a budget.

Good Stay and Good Service

Customer review rating 4.0/5

Rory Friends - Confirmed reviews ALL

Front desk service was great, really helpful, and nice. The room was perfect for what we needed, and the location was also great

Good location

Customer review rating 4.5/5

Brooke Families - Confirmed reviews ALL

Comfy beds, spacious unit, clean, close enough to city walk/mall for a short walk

Extremely Satisfied

Customer review rating 5.0/5

Victor Business - Confirmed reviews ALL

I stayed at the Mantra for around 7 weeks. The staff were incredibly helpful and thoughtful, they helped extend my stay at a moments notice, accommodating my requests to the best possible degree. I much appreciated their warm welcome and easy processing of my stay. Thank you for making my stay straightforward and giving my a temporary home base while in Canberra.

Unexpected experience at Mantra on Northbourne Canberra

Customer review rating 3.0/5

An U. G. Families - Confirmed reviews ALL

1. The living room's air con. didn't work properly. 2. The dryer's filter always flew out of the machine. 3. The water was leaking out of the bathroom and got into the living room. 4. The dishwashing machine was leaking as well. 5. The furniture is too old to stay with for a long! 6. The car entry wiped card system is too old, and it is not easy for the G. to operate as I have seen a female G. had tried to wipe her card for at least 5 minutes and I had to line up behind her car until she luckily wiped her card successfully.

Dear Charles, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to inform that hotel is currently undertaking minor refurbishment of our rooms and all of your comments will be taken on board. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vic

Wont be back for a while

TripAdvisor rating 2.0/5

Y2210XFstevel Business - TripAdvisor review

This hotel is not back up to speed despite how COVID has been handled. While many other hotels I stay at have food and room cleaning this one does not. I had pigeons nesting on my balcony and all the accompanying detritus and the heater barely kept me warm. It is getting tired and needs some work.

Hello "Y2210XFstevel", We appreciate you taking the time to share comments on your recent experience with us. We are so sorry to see there were some shortfalls in your experience, your feedback has been passed onto our respective teams to rectify. Our restaurant reopening has been delayed due to reemergence of COVID 19 and hopefully we would get back to opening it again in near future and it would be our honour to welcome you back in the near future. Warm regards, Vic

Needs upgrade and cleaning

TripAdvisor rating 2.0/5

Peter H TripAdvisor review

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

Hi Peter, Thank you for taking the time to review your stay and please accept my apologies for the clear shortfall in our delivery of product. It is certainly not in line with our usually high standards and I will be following up with relevant team members to ensure we address the areas you have highlighted immediately. Overall I do hope you enjoyed your time in Canberra and thank you again for your constructive feedback. Best regards

Mantra Northbourne

TripAdvisor rating 4.0/5

WayneR1419 Business - TripAdvisor review

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

Mantra Stay

TripAdvisor rating 3.0/5

paulabR8833KV TripAdvisor review

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

One nights stay

TripAdvisor rating 5.0/5

PGV1946 Business - TripAdvisor review

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.

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