Dear Guest, Thank you for taking the time to leave us a review. We are very sorry to hear that your stay did not meet your expectations. Cleanliness is one of our highest priorities, so it is disappointing to learn that the bed appeared not to have been properly made, the bathroom floor was dirty, and the coffee sachet container was not clean. Please accept our sincere apologies for these shortcomings, as this is not reflective of the standards we strive to maintain. Please be assured that your comments have been shared with our housekeeping and management teams for immediate review and corrective action. We appreciate your feedback, and hope to welcome you back again soon for a much-improved experience. Sincerely, Elan Koirala Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elan Koirala Front Office Manager

Dear Janet, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations, particularly regarding the condition of the bathroom, water pressure, cleanliness, breakfast, and overall accommodation experience. Please be assured that your comments have been shared with our management team as we continue to plan future improvements and renovations. We appreciate your honest feedback and the opportunity to learn from your experience. Kind regards,

Dear Pauline, Thank you for your feedback and for being a valued ALL Platinum member. We're pleased to hear you enjoyed our excellent location, comfortable accommodation, breakfast selection, and found the Accor ALL App easy to use. We sincerely apologize for the poor WiFi experience and appreciate your suggestions regarding faster internet and in-room recycling facilities. Your comments have been shared with the relevant teams as we continue to improve our guest experience. We hope to welcome you back again soon. Kind regards,

Dear Karen, Thank you for your lovely feedback and for choosing to stay with us. We're delighted to hear you enjoyed our convenient location, spacious rooms, and the service provided by our team. We sincerely apologize for the condition of the windows and appreciate you bringing this to our attention. Your comments have been shared with our housekeeping and maintenance teams to address the cleanliness concerns. We hope to welcome you back again soon for an even better stay. Kind regards,

Dear Fernando, Thank you for your feedback. We are pleased to hear you enjoyed our location, comfortable room, and buffet breakfast. I am sorry that the pool area did not meet your expectations. We appreciate your comments regarding its accessibility, presentation, and maintenance, and these have been shared with the relevant team for review. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Kind regards,

Dear Guest, Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Elan Koirala Front Office Manager

Dear Philip, Thank you for taking the time to share such detailed feedback following your recent stay at Mantra on Northbourne Canberra. We are delighted to hear that you and your dog enjoyed your stay and that our pet-friendly accommodation, comfortable bed, working appliances, air conditioning, and convenient location near Braddon's cafes and pubs contributed to a pleasant experience. It is also wonderful to know that you found our team helpful and welcoming, and that your check-in, WiFi, cleanliness, and overall service met your expectations. We appreciate your constructive comments regarding the lighting in your apartment, the television setup, and the noise you experienced from the room above and the nearby gym and pool access door. Please accept our apologies for any inconvenience these issues caused during your stay. Feedback such as yours helps us identify areas where we can improve the guest experience. We are pleased that you found the apartment clean and comfortable and that you felt recognised as an ALL Accor member. Your comments have been shared with the team, who will be encouraged by your kind words. Thank you again for your balanced and thoughtful review. We are delighted that you would consider staying with us again when travelling with your dog, and we look forward to welcoming you back to Mantra on Northbourne Canberra in the future. Kind regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Dear Guest, Thank you for taking the time to leave us a review. We are sorry to hear that you stay with us didn't meet your expectations. We hope to have the opportunity to welcome you back in the future and provide a better experience. Sincerely, Elan Koirala Front Office Manager

Dear Guest, Thank you for taking the time to leave us a review. We're delighted to hear that our team was friendly and went out of their way to make your stay special. Providing exceptional guest experiences is what we strive for, and your kind words mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Elan Koirala Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the noise disturbances, the discomfort of the beds, and the issues you experienced with the TV in one of the rooms. This is certainly not the experience we aim to provide our guests. Your comments have been shared with our management and maintenance teams so these concerns can be addressed. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Elan Koirala Front Office Manager

Dear Brad, Thank you for taking the time to share your feedback following your recent stay at Mantra on Northbourne Canberra. While we are pleased to hear that you appreciated our convenient location and that our team provided friendly service, I am sorry to learn that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the room furnishings, pillows, and towels. Your feedback is valuable, and we have shared it with our housekeeping and management teams for review as we continually work to improve our guest experience. I am also sorry that the lack of an on-site restaurant and room service impacted your stay. We understand the importance of these facilities, particularly for our business travellers, and regret any inconvenience caused. As a valued ALL Accor Diamond member, we are especially disappointed that we did not deliver the level of comfort and experience you expected. Please accept our sincere apologies for falling short during your visit. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide a significantly improved experience. Kind regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Dear Guest, Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our seamless check-in process, found your room very clean, and appreciated our convenient location. We are however very sorry to learn that the noise caused by garbage collection disrupted you. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Sincerely, Elan Koirala Front Office Manager

Dear Nicole, Thank you for taking the time to share your feedback following your business stay at Mantra on Northbourne Canberra. We are delighted to hear that you found our hotel conveniently located, spacious, and comfortable, and that you had everything you needed during your stay. It is especially pleasing to know that our team made a positive impression through their friendly and helpful service. We appreciate your comments regarding your accommodation and will continue working to enhance every aspect of our guest experience. Your recommendation means a great deal to us. Thank you again for your valued feedback. We look forward to welcoming you back to Mantra on Northbourne Canberra on your next visit. Kind regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Dear Guest, Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elan Koirala Front Office Manager

Dear Joshua, Thank you for taking the time to share your feedback and for your loyalty as an ALL Platinum and Accor Vacation Club member. I'm sorry to hear that your stay did not meet expectations, particularly regarding the cleanliness and comfort of your room. The issues you described, including stains on the floor and couch, unclean surfaces, an unpleasant odour, and excessive street noise, are certainly not reflective of the standards we aim to provide. I also appreciate your comments regarding the WiFi speed. While I'm pleased to see that you found the room spacious and our team welcoming, I understand that these positives were overshadowed by the concerns you experienced. Please be assured that your feedback has been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kind regards,

Dear Naomi, Thank you for your continued loyalty and for sharing your feedback. We're delighted to hear that Mantra Canberra remains your preferred place to stay. I'm sorry that this visit did not meet your expectations. I understand how disappointing it would have been to plan a quiet movie night with your child and then find the TV functionality limited. I also apologise for the noise from the adjoining room and appreciate that, had you known it was an interconnecting room, you would have preferred a different option. Thank you for bringing these concerns to our attention. We will review both the TV setup and how we communicate room configurations to guests. We hope to welcome you back soon and provide the comfortable, quiet stay you've come to expect from us. Kind regards,

Dear Fred, Thank you for your wonderful feedback and for your loyalty as an ALL Silver member. We're delighted to hear that you had an enjoyable stay from arrival through to departure. It's especially pleasing to know that our team helped make your experience a positive one, and we truly appreciate your recognition of all team members. Thank you for your kind comments and recommendation. We look forward to welcoming you back to Mantra on Northbourne on your next visit to Canberra. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Dear Richard, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are disappointed to learn that your stay did not meet expectations. We regret that you found the accommodation dated and felt that the overall experience did not represent good value for money. We are also sorry to hear that aspects of our service, breakfast offering, and WiFi did not meet the standards you expected. Guest feedback is important to us, and your comments have been shared with the relevant teams as we continue to review areas for improvement across both our facilities and service delivery. Thank you again for your feedback. We regret that your experience fell short of expectations and appreciate you bringing your concerns to our attention. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra