Mantra on Northbourne Canberra

Customer review rating 3.9/5 1,493 reviews

ALLSAFE approved hotel

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Mantra on Northbourne Canberra
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+ 17 Services

Hotel extras

  • Close to City Centre Shopping Precinct

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated poolPaying
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 canberra
australia

Tel: +611300092872

Fax: (+61)2/62432599

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS :-35.274217, 149.130653

Our accommodation(s)

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our restaurants and bars

STOCK KITCHEN

Type of cuisine: Other cooking style

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

STOCK BAR

Non contractual photo

Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,493 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,136 reviews

Below Avg accomocation not worth $$ , Great location

Customer review rating 1.0/5

Yasir A. Families - 12/04/2021 Confirmed reviews ALL

We just returned from a 4-night stay at Mantra @ Northbourne. It wasn't what we expected. The photographer did an exceptional job with the room pictures posted online. The rooms were very tired-looking, old and small. We, a family of four ( 2 adults, 2 kids ) , paid good money to get ourselves a twin room. Went to our room, moved the curtain and I was greeted by a big black wall on the entire side of the hotel, a pitch-black wall. It was a big turn-off. The bathroom was very outdated. One night we returned and there was no parking space. Questioned the reception and I was advised that the parking is actually outsourced and they don't own it. If there is no space left, too bad. You need to park elsewhere. Sofa bed bad hardly a mattress on it, it was just sprung. It was just horrible Kids were very excited about the availability of a " hot pool ". The first night we got in and the kids wanted to take a dip. Turned up at the poolside and it was nothing short of pathetic and it wasn't even HOT. Yes, it was cold water, they managed to get a small room in a room and that was it. The floor was dirty, the water was cold and it was all just yuck! There was only one positive about Mantra @ Northbourne. Location! Location! location! It was a 6-8 min walk to the main street where all the restaurants were. If we visited Canberra again, would I pay close to $1500 just for the location? NO. I'd rather pay a little more to stay at a place that offers value. The whole experience at Mantra was nothing more than 2.5 Star, .5 for the location.

close to CBD and nice place to stay

Customer review rating 4.0/5

Rich Families - 12/04/2021 Confirmed reviews ALL

Overall, it was positive. The rooms were spacious and had what we needed. The staff were great and were very easy to talk too and made us feel welcome.

Customer review rating 2.5/5

Kate Business - 12/04/2021 Confirmed reviews ALL

The staff were polite when we were there but the room was dirty. We even went and brought our own loo paper. Bathroom wasn’t clean. Lucky we brought Glen 20 The veranda so dirty that you couldn’t even sit out there. The dishwasher was dirty and dishes and dirty water in the bottom of it. The kitchen lacked even a plug for the sink. No dish cloth etc. The microwave is actually in a dangerous spot and would break OH&S rules. I had to chisel ice from the freezer just so I could close the freezer door. Then the freezer didn’t work 100%. It was also extremely noisey in the early morning with Kids running up and down the hallway to the pool . Staff were always polite to talk to but disappointed with the standard of the room for a Mantra plus seeing that all rooms are meant to have extra cleaning due to COVID-19. I believe the room definitely didn’t meet COVID-19 standards of cleaning.

Good location - basic

Customer review rating 3.5/5

Niamh Families - 12/04/2021 Confirmed reviews ALL

Stayed in 1 bedroom apartment with kids, location is excellent, walking distance to city centre and restaurants. The kitchen in the apartment was very disappointing, tiny in size and not well stocked with cutlery (about 4 forks, 3 spoons, 5 knives in total) and minimum amount of plates / bowls etc No doona cover provided for sofa bed, just one sheet provided (besides actual sheet covering mattress). Given we were told there were supposed heightened covid cleaning practices in place, this was disappointing. Doona itself was quite well worn and stained. Also had to ask for pillow cases for pillows to use with sofa bed. We had indicated when we booked that we would be using the sofa bed as well as the bed in main bedroom. Staff were very friendly and happy to help with our requests but just wish we didn’t have to keep asking for so many basic supplies.

Good location and nice staff

Customer review rating 3.5/5

Anonymous Families - 12/04/2021 Confirmed reviews ALL

Location was great, staff extremely helpful. But paintwork in the room was grubby and the bathroom was stained and outdated.

Well located but dated and dirty Windows

Customer review rating 2.0/5

Pb Families - 12/04/2021 Confirmed reviews ALL

Our one bedroom apartment was spacious but dark and had dirty windows. We were also disappointed as restaurant was temporarily shut and no daily housekeeping which we were only advised when we checked in

Average stay

Customer review rating 2.0/5

Kate E. Families - 11/04/2021 Confirmed reviews ALL

The rooms were dirty, like they hadn’t been properly cleaned in years. Hair everywhere, excessive dust on window sills. And only reason we booked was the indoor pool but because it was so cold we didn’t even use it.

It was 'OK' but not to Mantra standard

Customer review rating 3.0/5

Naomi Families - 11/04/2021 Confirmed reviews ALL

It served its purpose but few things need improving. Room was tired and lots of scuff marks etc. There was no bin in the kitchen. In fact there was only one small bin in the bathroom for the whole apartment ! The building is noisy i.e. banging doors and noise from the apartments in the floor above. The location was good, the apartment was good size, bed was comfy, shower had good pressure. Kitchen and bathroom dated and time for refit.

Disappointed and poor quality accommodation

Customer review rating 1.0/5

Jack. B. Families - 11/04/2021 Confirmed reviews ALL

I had booked online two adults and three children. Advertising parking there was no spots left. Wanting to ensure children safety and avoid street parking late at night just wasn’t the case. Room accommodation setup was king, queen and sofa bed. Booking setup was for 5 adults. Request two singles for children to sleep separate. Unable to accommodate request. The reason we chosen apartments as to have separate beds to have a good nights sleep since driving 3 hours from Sydney and back. Sofa bed was old and broken a sloped into couch. Sofa mattress worn thin feel wire coils very uncomfortable. We sleeping you with slide in the couch section. We requested a new blanket as one provided smelled on sofa. I was offered an additional room on another floor for extra bed but was unhappy with option to leave my wife alone with the other two children to care for. Declining the option left me very unhappy with the whole event. I have stay at the mantra in Ettalong, central coast hence why booked due to quality accommodation and service. Staff did do what they could do but I feel we’re let down with poor facilities to accommodate guest. We had planned a special to trip over the Easter break for my birthday to visit Canberra zoo, questacon, sites etc. We spend most money on accommodation which I’m total left dissatisfied with mantra Canberra. Guests should like to sleep in and have breakfast where they’re staying, not case here. Coffee cart out of service. I felt money spent was short changed. I can’t believe I had to pay full price on the level of value rendered. On checkout I had mentioned to staff I had voiced my concerns and how disappointed with service and left only with a card for email to let manager know I’m unhappy.

Good location

Customer review rating 3.0/5

Vicki Friends - 11/04/2021 Confirmed reviews ALL

The apartment had its charms but it was very noisy and no downstairs toilet was inconvenient

Well located

Customer review rating 1.0/5

Cary Solo - 10/04/2021 Confirmed reviews ALL

It's going to take at least three days for me to receive my deposit, maybe, if you can find someone who can do it. That doesn't include the bank transfer time. I was told at check in that I would get the deposit back when I checked out. When I checked out no one had the authority to give the money back. And three days on, no one still has the authority. The decorative pillows were dirty as well as the carpets. The security latch catch screws were pulled out of the wall, and the catch was just dangling. As if someone tried to break into the room. Some random guy walked into the room when me and my daughter were sitting in the room talking. No knock, he apologized, said he was housekeeping. It's a crazy place you run.

Very poorly maintained and managed hotel I will never stay there again

Customer review rating 0.5/5

John M. Business - 10/04/2021 Confirmed reviews ALL

Filthy room mould in shower had to ask for toilet, paper tissues and drinking cup Staff extremely rood and uncooperative fixated by procedures had to call manager several times in my presence during check in to clarify

Customer review rating 2.5/5

Anonymous Business - 10/04/2021 Confirmed reviews ALL

Reception staff were excellent

Well located

Customer review rating 4.0/5

Robyn Families - 09/04/2021 Confirmed reviews ALL

Overall the facilities were good although a little dated. Staff were friendly. No restaurant working onsite so had to go out for each meal.

Central location

Customer review rating 2.0/5

Rob Families - 08/04/2021 Confirmed reviews ALL

Centrally located, unfortunately some of the facilities were below expected standard. Swimming pool was very cold, utensils in the apartment were dirty and needed washing. Did appreciate having the ability to wash and dry clothes in the apartment.

Short supply of utensils

Customer review rating 2.5/5

Dev Families - 08/04/2021 Confirmed reviews ALL

Utensils were not enough in the kitchen, no oven trays, no rubbish bags, only 2 plates and cups, no aluminium foils & glad wraps bedding stuff was ok. Stay was just average

Needs upgrade and cleaning

TripAdvisor rating 2.0/5

Peter H 12/03/2021 TripAdvisor review

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

Hi Peter, Thank you for taking the time to review your stay and please accept my apologies for the clear shortfall in our delivery of product. It is certainly not in line with our usually high standards and I will be following up with relevant team members to ensure we address the areas you have highlighted immediately. Overall I do hope you enjoyed your time in Canberra and thank you again for your constructive feedback. Best regards

Mantra Northbourne

TripAdvisor rating 4.0/5

WayneR1419 Business - 10/03/2021 TripAdvisor review

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

Mantra Stay

TripAdvisor rating 3.0/5

paulabR8833KV 10/03/2021 TripAdvisor review

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

One nights stay

TripAdvisor rating 5.0/5

PGV1946 Business - 31/01/2020 TripAdvisor review

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.

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