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Mantra on Northbourne Canberra

Customer review rating (ALL Rating) 3.9/5 1,718 reviews

ALLSAFE approved hotel

Mantra on Northbourne Canberra
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+ 16 Services

Hotel extras

  • Close to City Centre Shopping Precinct

  • Close to Lonsdale Street Restaurants & Cafes

  • Apartment Style living

  • Underground parking

  • Conveniently located close to Canberra attractions

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 canberra
australia

Tel: +611300092872

Fax: (+61)2/62432599

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 4.97 miles

GPS :-35.274217, 149.130653

Hotel services

STOCK KITCHEN

TEMPORARILY CLOSED. Stock Kitchen & Bar is the perfect place to enjoy fabulous coffee, food and wine with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 177 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 177 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Laundromat
    • Dry cleaning / Ironing
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
Well-being
  • Indoor Pool
    • Covered
    • On site
  • Gym
    • On site
    • Sauna room

Our accommodation(s)

Enjoy your own little sanctuary in the heart of Canberra. At Mantra on Northbourne, we've got you something for everyone, from hotel rooms for business travellers and couples to spacious, self-contained apartments for families and groups. If you're looking for self-contained accommodation our 1 and 2 Bedroom Apartments are the perfect choice. Whip up some home cooked favourites in your fully equipped kitchen, and let the dishwasher do the work while you put your feet up in front of the TV.

Hotel

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mantra on Northbourne Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,718 reviews

TripAdvisor Rating 4.0/5

2,145 reviews

Friendly

Customer review rating 4.5/5

Fiona Families - 23/11/2021 Confirmed reviews ALL

Friendly staff, clean amenities. The only thing I would mention is the milk container in the fridge was already open

Dear Fiona, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share all of your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa

Friendly staff, close to places to eat. Rooms better and more quieter at the front of the hotel.

Customer review rating 4.0/5

Kirsten Families - 20/11/2021 Confirmed reviews ALL

Friendly and helpful staff, the room was clean, Nil issues this stay with parking. Unfortunately we had to move rooms as the first allocation backed us onto Mort street with the kids having disturbed sleep and myself and my husband not getting any sleep until 4am when the night club closed. The music was so loud that it was like it was in the room and made the stay very unpleasant and uncomfortable. The new room allocation was amazing and would request to stay at that end of the hotel in future.

Dear Kristen, Thank you for your kind review! We are glad that you enjoyed your stay and the team looked after you well. We appreciate you choosing to stay with us for your return trip to Canberra and look forward to your return. Warm regards, Vic

Well located, convenient to the city

Customer review rating 3.5/5

Pauline M. Friends - 18/11/2021 Confirmed reviews ALL

Nice experience. Staff friendly and most accommodating. Disappointing the restaurant wasn’t operating. The room wasn’t serviced either, but I guess there must have been some unexplained reason for this.

Dear Pauline, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive the gift of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa

Great location and spacious accommodation

Customer review rating 4.0/5

Anonymous Friends - 18/11/2021 Confirmed reviews ALL

Group of 3 ladies traveling for leisure. Two bedroom apartment very spacious and had everything we needed. Really enjoyed the gym and pool. Very comfortable stay.

Dear Janelle, Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm regards, Vic Pahwa

average stay

Customer review rating 3.0/5

Gareth Business - 17/11/2021 Confirmed reviews ALL

The room I was in was looking a bit old,

Dear Gareth, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vic Pahwa

Over priced

Customer review rating 2.0/5

Nick J. Couples - 15/11/2021 Confirmed reviews ALL

Location was excellent very close to restaurants, cafes, bars and the city centre. Room was poor, average bathroom (shower in bathtub, aged) room was not cleaned after first night and towels not changed. 3.5 stars at best and very overpriced.

Dear Nick, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad that you liked our convenient location and we note your constructive feedback on pricing and housekeeping. We are constantly improving our rooms and we take your recommendations and feedback on board. We would love the opportunity of welcoming you some time in the future and would ask you to reach out if I can personally be of any assistance. Sincerely, VIc Pahwa

good location but very disappointed pool and sauna and gym was not open and this was not mentioned or advised when I made the booking as i was specifically looking for accommodation with these faculties

Customer review rating 3.0/5

Bao T. Friends - 14/11/2021 Confirmed reviews ALL

very disappointed pool and sauna and gym was not open and this was not mentioned or advised when I made the booking as i was specifically looking for accommodation with these faculties

Dear Bao, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive the gift of the feedback. Please accept our apologies that you could not access the fitness facilities due to local restrictions. I am pleased to inform that our gym, pool facilities are now open but our sauna still remain closed due to safe distancing measures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa

Well located

Customer review rating 3.0/5

Ibeth Couples - 13/11/2021 Confirmed reviews ALL

Location was great, easy to walk to and from the city centre. However, the bathroom was not clean at all. There was marks on the bathroom looked like blood spots all over the walls and bathroom door. Be best if the rooms are inspected before guests come in. Thank you

Dear Ibeth, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive the gift of feedback. We are glad you enjoyed our central location and your comments on housekeeping have been shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa

Good stay

Customer review rating 4.5/5

Sarah W. Couples - 12/11/2021 Confirmed reviews ALL

It is a well positioned hotel, I think if there was more available furniture in the room for comfort we would stay again, but since it was so minimal we didn't want to spend any time other than sleeping there.

Dear Sarah, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa

Tired, dirty rooms but in a good location.

Customer review rating 2.5/5

Lynette Families - 10/11/2021 Confirmed reviews ALL

I booked 2 interconnecting rooms for myself, my son and his girlfriend as a birthday treat. In the 1st room we were given the decor very tired, the lounge furniture was grubby with stains and the fridge door couldn't close as the fridge compartment was so full of ice. The gentleman on the desk was very apologetic and there was no issue being moved to another room but again I felt this room was in need of some TLC. The toilets both appeared to have a little 'gift' left in them and the sheets had holes. I'm very unlikely to stay here again but couldn't fault the staff on duty.

Dear Lynette, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are making number of improvements and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vic Pahwa General Manager | Mantra on Northbourne 84 Northbourne Avenue Canberra, ACT 2612 Australia P: +6… | vi… | www.mantra.com.au/northbourne

Very disappointing

Customer review rating 1.0/5

Unhappy Couples - 23/10/2021 Confirmed reviews ALL

The room was filthy, the balcony was covered in bird faeces, the carpets are worn and in poor state and the bed linen was stained to the point where my partner refused to sleep in the bed. We didn’t end up staying and drove back home at 9pm. The only decent thing in the hotel was your front end manager

Dear Ken, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vic Pahwa General Manager | Mantra on Northbourne 84 Northbourne Avenue Canberra, ACT 2612 Australia P: +6… | vi… | www.mantra.com.au/northbourne Information herein may be confidential. Email and attachment integrity cannot be guaranteed.

Comfortable business overnight

Customer review rating 4.5/5

Al Business - 22/10/2021 Confirmed reviews ALL

Staff were friendly and helpful and room was clean and comfortable. One item that could be improved is the checkin form - the line spacing for address, email etc is too small for normal handwriting.

Dear Alistair, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa General Manager | Mantra on Northbourne 84 Northbourne Avenue Canberra, ACT 2612 Australia P: +6… | vi… | www.mantra.com.au/northbourne Information herein may be confidential. Email and attachment integrity cannot be guaranteed.

Appliances not working

Customer review rating 2.5/5

Bianca Business - 27/08/2021 Confirmed reviews ALL

Both the fridge and hairdryer were not working. Room smelt musty and there was no toilet paper so I had to buy my own. Parking is exorbitant considering how much the day rate is and how much parking there is under the building.

Dear Bianca, Thank you for taking the time to provide feedback on our property. We strive to ensure that each guest have a memorable and enjoyable stay with us however I can see on this occasion we did not meet our own expectations. We always appreciate guest feedback as it gives us the opportunity to improve our offerings in order to better meet customer's needs. Please rest assured all of your comments will be taken on board and reviewed with the team. We hope that you will stay with us again so that we would have the opportunity to ensure that you have a great stay with us. Warm regards, Vic Pahwa General Manager | Mantra on Northbourne 84 Northbourne Avenue Canberra, ACT 2612 Australia P: +6… | vi… | www.mantra.com.au/northbourne Information herein may be confidential. Email and attachment integrity cannot be guaranteed.

handy location for ANU

Customer review rating 4.0/5

Rod G. Couples - 22/08/2021 Confirmed reviews ALL

Given the COVID circumstances your staff were friendly helpful and tried their best

Dear Rod,, We very much appreciate your comments regarding your stay at the Mantra on Northbourne Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vic Pahwa General Manager | Mantra on Northbourne P: +6… | vi… | www.mantra.com.au/northbourne

Wont be back for a while

TripAdvisor rating 2.0/5

Y2210XFstevel Business - 19/07/2021 TripAdvisor review

This hotel is not back up to speed despite how COVID has been handled. While many other hotels I stay at have food and room cleaning this one does not. I had pigeons nesting on my balcony and all the accompanying detritus and the heater barely kept me warm. It is getting tired and needs some work.

Hello "Y2210XFstevel", We appreciate you taking the time to share comments on your recent experience with us. We are so sorry to see there were some shortfalls in your experience, your feedback has been passed onto our respective teams to rectify. Our restaurant reopening has been delayed due to reemergence of COVID 19 and hopefully we would get back to opening it again in near future and it would be our honour to welcome you back in the near future. Warm regards, Vic

Needs upgrade and cleaning

TripAdvisor rating 2.0/5

Peter H 12/03/2021 TripAdvisor review

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

Hi Peter, Thank you for taking the time to review your stay and please accept my apologies for the clear shortfall in our delivery of product. It is certainly not in line with our usually high standards and I will be following up with relevant team members to ensure we address the areas you have highlighted immediately. Overall I do hope you enjoyed your time in Canberra and thank you again for your constructive feedback. Best regards

Mantra Northbourne

TripAdvisor rating 4.0/5

WayneR1419 Business - 10/03/2021 TripAdvisor review

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

Mantra Stay

TripAdvisor rating 3.0/5

paulabR8833KV 10/03/2021 TripAdvisor review

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

One nights stay

TripAdvisor rating 5.0/5

PGV1946 Business - 31/01/2020 TripAdvisor review

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.

Quiet, clean, friendly.

TripAdvisor rating 5.0/5

mial974 Family - 10/01/2020 TripAdvisor review

This place is a gem. The rooms are spacious, the beds are clean, you can't hear the traffic (we were on the upper floor though) and the service was top notch. The parking is $15 but worth it because it's in the city and other hotels like Novotel up the road charge $25 for parking, $10 for WiFi and the service from front staff are shockingly bad, whereas the staff at the Mantra were incredibly friendly.

Thank you so much for this wonderful review. I will make sure to share your kind words with the rest of the team and we hope to welcome you back in near future for another pleasant stay! Kind regards, Dixie Addison-Rolfe Executive Assistant Manager

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