Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,122 reviews

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Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,122 reviews

TripAdvisor Rating  3.8/5  2,254 reviews

Customer review rating 5.0/5

Pele R. Couples - Confirmed reviews ALL

Stayed for 2 weeks and have no complaints. Met our expectations. Clean, close to shopping and restaurants. Will stay again.

Customer review rating 4.5/5

Cubio N. Solo - Confirmed reviews ALL

Rooms are clean and well maintained. However, I wish they had a smart tv to connect via phone like most of the hotels these days. Good location, close to lots of food shops and less than 5mins walk to the Canberra Shopping Centre. Since its location in Northbourne, you can easily get an Uber if needed. Breakfast is the same everyday but no complain there. My only wish is to have a better coffee beans...still ok.

Dear Cubio, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed our convenient location, clean and well-maintained rooms, and the friendly service provided by our team. It’s especially pleasing to know you felt well recognised as an ALL Silver member and appreciated the upgrade and benefits. We truly value your constructive feedback regarding the smart TV functionality, WiFi speed, coffee quality, and breakfast variety. These are all areas we continue to review, and your comments help guide future improvements. Your suggestion about providing laundry detergent is also noted and will be shared with the relevant team. Thank you again for your positive comments and honest suggestions. We appreciate your recommendation and hope to welcome you back to Mantra on Northbourne Canberra for another enjoyable stay. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 4.0/5

Archie T. Solo - Confirmed reviews ALL

The room was nice, and a walkable distance from shops and food which was really helpful.

Dear Archie, Thank you for sharing your feedback and for rating your stay with us so positively. We’re pleased to hear that you enjoyed the room and found our location convenient, with easy access to nearby shops and dining options. We appreciate you mentioning the minor room damage and your comments regarding cleanliness and WiFi speed. Please be assured that this feedback has been noted and shared with the relevant teams as we continue to improve our guest experience. It’s also great to know that our team, check-in, and check-out services met your expectations. Thank you for choosing to stay with us and for being a valued ALL member. We hope to have the opportunity to welcome you back to Mantra on Northbourne Canberra in the future. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 0.5/5

Irene M. D. G. Families - Confirmed reviews ALL

first they didn’t acknowledge my email for early check in request, called them on the day but said they couldn’t do it… then had to queue with my baby to check in cause they couldn’t find my reservation when in fact they called days before to confirm what we like for welcome drink as a platinum member… also couldn’t contact reception and housekeeping to request for fresh linen, called them multiple, heaps of times…. lastly the false alarm at the premise woke us all up at 3am… from 8th floor had to walk down via stairs with my 8month old baby… overall the experience was terrible… as a platinum member, this was very disappointing…

Dear Irene, Thank you for taking the time to share your feedback. I am sincerely sorry to read about the difficulties you experienced during your stay, particularly as a valued Platinum member travelling with an infant. Please accept our apologies for the lack of response to your early check-in request, the challenges encountered at check-in, and the difficulty reaching our reception and housekeeping teams. I also regret the disruption caused by the false fire alarm and the distress of having to evacuate via the stairs with your baby in the early hours of the morning. This is certainly not the level of service or care we aim to provide. Your comments regarding room odour, breakfast selection, and overall service have been escalated to senior management for immediate review. We truly value your loyalty to Accor, and I regret that this stay has caused disappointment. I hope we may have the opportunity to regain your confidence in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 3.0/5

Slack D. Business - Confirmed reviews ALL

Staff friendly, room was clean. Gym is dated, the pool needs to be heated. Bed was also a little uncomfortable, but staying in room 905, there was a constant exhaust fan running outside our window (unsure if on roof or not) and i might have had 2 hours sleep. The noise was louder than our room aircon and greatly affected sleep quality

Dear D., Thank you for taking the time to share your feedback. I’m pleased to hear that you found our team friendly and the room clean, however I’m very sorry that your rest was significantly impacted by external noise. Please accept our apologies for the disturbance caused by the exhaust fan near your room, as well as the discomfort you experienced with the bed. A good night’s sleep is essential, particularly for business travellers, and I regret that we fell short in this regard. Your comments regarding the gym and pool temperature have also been noted and shared with the relevant teams for review. We appreciate your detailed feedback and hope to have the opportunity to welcome you back for a more comfortable and restful stay in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

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Other web-users rate our hotel

  • 468 reviews 9/10 Location
  • 730 reviews 6.8/10 Room
  • 499 reviews 7.7/10 Service
  • 22 reviews 3.8/10 WiFi
  • 286 reviews 5.7/10 Cleanliness
  • 184 reviews 5.9/10 Breakfast
  • 153 reviews 3.3/10 Vibe
  • 146 reviews 3.4/10 Amenities

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