Very comfortable but the rooms do need modernising. The meals were great and all staff were very obliging and friendly. The grounds are well kept and the location for me was terrific as I went to the National Gallery and to Tuggeranong.

Normally stay here and it’s great. How this time in room 509 all was great until after breakfast I went to get in the shower and the cold water tap spun but cold water never came out. Had to bathe in the sink

Depressing looking room, more dungeon than hotel room. No excuses for Accor to have a hotel like this. Encourage you to look at other options. All we wanted was a basic, clean room while in transit for a night. You can get really nice cabins at lower prices. I am an Accor Platinum member.

This hotel is one we have used many times over the years. This visit however will be our last. Very rundown now. Rubbish in garden around hotel, No spare pillows. One face cloth for a three bed room, shower head difficult to adjust, sprays everywhere and just pins and needles output. No place for the tiny soap bar provided in the shower recess. TV is always a trial to use and no instructions. Remote controls past use by date with hard to read displays. Furniture, in particular the lower underbench cabinet is faulty, door off hinges. One bedside light not working. Bathroom very small. Entrance to room corridor has an odd smell, and very noisy entrance door slams shut when guests enter or depart area, and the noise is loud enough to hear in room at the end of the corridor. In restaurant, NO sparking available. Two glasses of wine for dinner - one room warm, one cold. Apparently only one fridge in hotel working in kitchen. Staff are trying their best in difficult circumstances. ONE good thing is that room air conditioner worked well and quietly. Overall, for a superior room, this is not up to standard and has a way to go to get back to quality of previous years. Best thing for this Hotel is its location in inner south Canberra,

Facility was good at the front end, booking in was good and service was Ok, but the room I stayed in was well passed it use by date very old needs a lot of work, bathroom very small lucky to get in and swing a cat in shower. The bed pillows were of the poorest quality, I think that IBIS can do a lot better.

Original booking was for a 2 bedroom apartment. Entrance to the building was smelly, worn and dirty. The apartment was exactly the same. No care has been given to the rooms and contents. Milk out of date in the bar fridge, furniture and fixtures old and worn. Chocolate finger prints on the fridge door, microwave dirty, kitchen tap broken, table dirty, curtains off the rail, tv on a tilt, tv remote batteries dead. Swapped rooms twice and all had had issues.

Room was hard to find due to inadequate external signage. TV turned on but had no signal as someone disconnected the cable. Housekeeping staff should check this sort of thing, plus eg lightbulbs, alarms on clock radios. Hotels dgenerally don't seem to leave space in wardrobe for guests belongings, nor usually is there anywhere in the bathroom to put guests toiletries. AND when do motels EVER de-frost the little fridges in the room?? In this room this time, TV remote didn't work properly, even after helpful staff member, apparently the only one on duty, tried to fix it by replacing batteries. On the plus side comfortable bed, good aircon, terrible shower with no place to put soap etc. Good price.

We stayed on a very cold Canberra day. The room was tired and the air conditioner was totally inadequate. We were still in coats an hour after turning it on. Instructions for the TV (Olympics time) were totally the opposite to how it worked or turned on. Staff member also seemed unsure. The fridge fell to one side due to broken piece underneath. We requested another room where the heating worked if turned to 30 degrees. Breakfast was basic but the staff member waiting on us was pleasant. The motel has no shops nearby so you need the car. The location was close to where we had an appointment but we wouldn’t stay again.

The first room we were given had not been cleaned. We moved to another room. It was very dated, the bathrooms need renovating and the light fitting were uncovered with exposed bulbs. Prior to my stay I left a message asking a team member to return my call. I didn't get a call back. It was ok but needs updating.

Staff were friendly, courteous and hard working. It is obvious to guests that more staff is needed especially in the kitchen (breakfast) and dining areas. The room allocated for us has been refurbished, lots of little things weren't working. The TV remote did not work properly -- we had trouble accessing all the channels and had to use the "power" button for on and off. The air conditioning remote cradle was broken. Balcony door was locked and the balcony had not been cleaned. A cigarette butt (in n non smoking facility) and a used tissue were evident. Also the bathroom window had been closed off and covered with a huge mirror.

As above and nothing was really done cleaners do not clean above eye level found used soap etc would you as a paying guest be happy paying good money for that

Comfortable room and good service. Considering Covid restrictions, the hotel provided meals with little fuss.

Staff were courteous and helpful. Public areas were clean and functional. Room was large and clean. Bath was appreciated.

I am a Fire Officer coming straight from 4 days on shift at the Fire Station in Sydney to attend to my ill Father in his nursing home. I was offered an Emergency Services 1st Responder discount as a Fire Officer which I sincerely appreciated and wish to thank Management for their kind and considerate gesture to all Emergency Service workers for our dedicated service to all communities. My stay again was enjoyable with an exceptionaly clean and well presented room which was quiet and very confortable. I thoroughly enjoyed my short stay and advised all of my fellow Fire Officers to use the Ibis Style's at Narrabundah for any of their visits to Canberra. Sincere Thanks Layne H. (RAIL FIRE & EMERGENCY)

We were booked in for two nights but checked out after the first night. The toilet didn't flush properly and gurgled and bubbled all night. The bed was lumpy, uncomfortable and smelt musty. The walls are so thin, when the guest in the room beside us used his toilet,it sounded as if he was in the room with us. The curtains were musty and looked like rags, held up by a couple of hooks. The only bright side of staying at this motel was the very polite and apologetic staff.