Mantra MacArthur Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 559 reviews

Mantra MacArthur Canberra - Image 1
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219 Northbourne Avenue, 2612 TURNER, Australia

Description

Hotel extras

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Our accommodation(s)

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

GPS:-35.2609882, 149.1310808

Telephone
Fax +61 2 6112 9299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

PODILATO RESTAURANT

TEMPORARILY CLOSED - Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  559 reviews

TripAdvisor Rating  4.0/5  894 reviews

Very quiet and clean short term accommodation.

Customer review rating 4.0/5

Lynelle Couples - Confirmed reviews ALL

Excellent reception service. Bed comfortable. Undercover parking available for a fee, but not accessible directly from the motel. I found the room just a bit cool (Winter stay) and there was no extra blanket available.

Dear Lynelle, Thank you for your feedback regarding your recent stay. I’m glad to hear you received excellent service and found the bed comfortable! I appreciate your comments about the undercover parking and the room temperature. I apologize for the lack of an extra blanket during your stay. I will address this with our team to ensure we have additional blankets readily available for our guests. Thank you for your input, and we hope to welcome you back soon! Best regards, Nikhil hiremath

Nice hotel but no housekeeping and entertainment back in the dark ages

Customer review rating 1.0/5

Sarah Couples - Confirmed reviews ALL

The room was nice and the location is good but there was only free to air tv channels and both movies AND streaming were advertised on the room booking. I called reception to check if I was doing something wrong but they confirmed our only viewing option was free to air tv. Highly disappointing when this was one of the reasons we booked this hotel. Also, we were asked upon check in if we’d like housekeeping to make up our room as we were staying for two nights. We said we would. However when we returned to our room later that night we were disappointed to discover the room had still not been made up. Why ask guests if they’d like their rooms made up of you don’t intend on honoring their response? It was these two issues that made this an overall disappointing stay. I wouldn’t bother with this hotel again given there are many other great options around the same area who have reliable housekeeping and, at the very least, a streaming option for entertainment.

Dear Sarah, Thank you for taking the time to share your feedback about your recent stay. I’m glad to hear you enjoyed the room and location, but I sincerely apologize for the issues you encountered. TV Channels: I understand how disappointing it is not to have the expected streaming options available. I will address this with our team to ensure that our listings are accurate and to explore ways to enhance our entertainment offerings. Housekeeping: I’m sorry to hear that your room was not made up as requested. This is certainly not the standard we aim for, and I will be discussing this with our housekeeping staff to ensure that such oversights do not happen in the future. Your experience is important to us, and I appreciate your feedback as it helps us improve. I hope you might consider giving us another chance in the future. Thank you again for your comments. Best regards, Nikhil Hiremath

Not many eating places nearby

Customer review rating 3.5/5

Michael Business - Confirmed reviews ALL

Parking was first in first served which is not suitable when you are working later while travelling regional.

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be seeing you again Sincerely, Mantra MacArthur Team

Disappointing

Customer review rating 3.0/5

Jan Business - Confirmed reviews ALL

I stayed 5 nights and breakfast was included. Very disappointing breakfast as hot foods were cold. Had to call reception twice on the first night to reset my aircon to heat because it wasn't working at all, then had to call again on second night for the same thing.

Dear Jan, Thank you for sharing your experience at the Mantra MacArthur Hotel. We regret that your experience fell short of your expectations and extend our deepest apologies. We are committed to delivering superior service to every guest; thus, your feedback is crucial to us. Rest assured, we are taking the necessary steps to rectify the issue and prevent it from happening again. Your concerns are valuable to us, and we hope you will consider allowing us another opportunity to demonstrate our improved service in the near future. Warm regards, Mantra MacArthur Management

Customer review rating 0.5/5

Giulio Business - Confirmed reviews ALL

Room was a bit dirty and rooms were not made every day only upon request.

Dear Giulio, Thank you for sharing your experience at the Mantra MacArthur Hotel. We regret that your experience fell short of your expectations and extend our deepest apologies. We are committed to delivering superior service to every guest; thus, your feedback is crucial to us. Rest assured, we are taking the necessary steps to rectify the issue and prevent it from happening again. Your concerns are valuable to us, and we hope you will consider allowing us another opportunity to demonstrate our improved service in the near future. Warm regards, Mantra MacArthur Management

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Other web-users rate our hotel

  • 357 reviews 7.2/10 Location
  • 541 reviews 6.8/10 Room
  • 412 reviews 7.4/10 Service
  • 19 reviews 5.1/10 WiFi
  • 278 reviews 6.3/10 Cleanliness
  • 253 reviews 5.6/10 Comfort
  • 166 reviews 1.2/10 Food
  • 135 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.