Mantra MacArthur Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 677 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Our accommodation(s)

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

GPS:-35.2609882, 149.1310808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

PODILATO RESTAURANT

TEMPORARILY CLOSED - Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  677 reviews

TripAdvisor Rating  4.0/5  890 reviews

Customer review rating 1.5/5

Mr Business - Confirmed reviews ALL

Poor house keeping, workers are good, management saveing money Zero service if you staying more then one night

Dear Manpreet, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As the booking was made under discounted rate with no housekeeping service included.Hence, room was not serviced. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikhil Hiremath

Well located, clean and tidy room

Customer review rating 3.5/5

Manpreet S. Business - Confirmed reviews ALL

I have stayed at this hotel before, I’m happy with everything however a bit disappointed this time , at the method which your house keeping staff operates. On the checkout morning, a girl knocked and walked in straight away without waiting for me to answer, it was 8.20 am, next she asked what’s my checkout time? I’m surprised she doesn’t know that standard checkout time is 10am. It only reflects the standard of the training she has gone through. What if I was staying with my partner? She should be adequately trained about the guest privacy. Even If it was past check out time, it’s still not acceptable for someone walk in without waiting even a 10 seconds. I hope this feedback will provide you an opportunity to train your house keeping staff adequately. Thanks

Dear Manpreet, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikhil H

Clean, bland and clinical

Customer review rating 3.0/5

Tom C. Business - Confirmed reviews ALL

Clean, bland and clinical. Hasn't been cleaned on the outside since it was built. Spider webs that to could have hung off. Inside Clean. Room Clean and boring. I though I was in a private room in a public hospital.

Dear Thomas, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikhil H

Ok hotel, but disturbed by two fire alarms.

Customer review rating 2.0/5

Stephen Business - Confirmed reviews ALL

Staff didn’t appear to have a clue what to do during a fire alarm that requested evacuation of the building. Followed by a second alarm at 2:30 am. This one didn’t require evacuation but still disturbed my sleep.

Dear Stephen,, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Uvin

Big bed, nicely located

Customer review rating 4.0/5

Yasi Solo - Confirmed reviews ALL

The receptionist was nice and the building itself was beautiful. It was located in a great spot with plenty of transport options and (paid) parking next door. The bed was huge and the room overall was quite nice. However, I was somewhat disappointed with the cleanliness of the bathroom, where there was mould and soap scum still in the shower and no exhaust fan/vent in the bathroom. However, the shower head had great pressure and I really liked that there were bathroom products provided in large containers for a more sustainable solution. (And they smelled lovely!). Overall a good experience, I enjoyed being able to sprawl on a big bed and have a fan option on the air conditioning. There were also plenty of power points in the room, which is rare for most hotels!

Dear Yasmin B., We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 350 reviews 7.2/10 Location
  • 601 reviews 6.9/10 Room
  • 467 reviews 7.4/10 Service
  • 17 reviews 3.1/10 WiFi
  • 318 reviews 6.1/10 Cleanliness
  • 275 reviews 5.8/10 Comfort
  • 197 reviews 1.6/10 Food
  • 147 reviews 5/10 Amenities

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