Mantra MacArthur Canberra

Customer review rating (ALL Rating) 4.3/5 1,543 reviews

ALLSAFE approved hotel

Information message

Mantra MacArthur Canberra
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+ 12 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Close to Australian Institute of Sport

  • Close to GIO Stadium

  • Podilato Restaurant with award winning chef

  • Newest hotel in Canberra

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 turner
australia

Fax: (+61)2/61129299

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 8km / 5 miles

GPS:-35.2609882, 149.1310808

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PODILATO RESTAURANT Non contractual photo

Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Our accommodation(s)

Mantra MacArthur Hotel offers stylish and contemporary rooms to suit all travellers - from affordable Studio Rooms for business guests or overnight stays, to 1 and 2 Bedroom Suites for groups and families wanting to explore the region for a little longer.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 102

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mantra MacArthur Canberra

100% genuine reviews from our guests

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ALL Rating 4.3/5

1,543 reviews

TripAdvisor Rating 4.0/5

849 reviews

great stay

Customer review rating 5.0/5

Trent C. Families - 12/01/2022 Confirmed reviews ALL

was very nice stay

Good stay and convenient location

Customer review rating 5.0/5

Jm Solo - 10/01/2022 Confirmed reviews ALL

Stayed in a studio room. Good for single traveller. Bed was very comfy. Nice view. Not obstructed yet. Front desk staff was very accommodating. Service was good. Location is very convenient. Short walk to the light rail.

We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe Front Office Manager

Well located

Customer review rating 3.0/5

Sean Families - 09/01/2022 Confirmed reviews ALL

Stayed two nights. Really just a room. Nothing to write home about. Bed was a little hard. Make sure you read the forms you sign. Parking is not free. But on site. Price of room way over the top for what you get.

Dear Sean, Thank you for taking the time to tell us about your experience at the property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately the parking facility next door is a public car park therefore the hotel can only offer a discounted rate rather than free parking however we would like to apologise if this was not communicated or seen online. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mantra MacArthur Team
Customer review rating 4.0/5

John F. Couples - 08/01/2022 Confirmed reviews ALL

Fantastic customer service thanks to joe you really need to look at parking for high vehicles

Dear John, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to parking you will find most underground facilties in Canberra have a height limit of 2.1 or 2.2M therefore street parking is the most convenient option at most CBD hotels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mantra MacArthur Team
Customer review rating 4.5/5

Simon Families - 05/01/2022 Confirmed reviews ALL

Room size was great for my family. Plenty of living space, even with the trundle bed included which I didn't request directly but was a nice touch. Kitchenette was handy and well equipped. Great view from the second high floor. Shame this will be blocked out by the upcoming apartments in front. Good location on the main thoroughfare in close reach of the city. Unfortunately there was no housekeeping in our 3 night stay. The booking did say there was weekly housekeeping but I assume this is for a longer booking. Not many places to hang clothes. Bar fridge was inside another cupboard and the doors opened opposite directions making it inconvenient.

Dear Simon, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mantra MacArthur Team

Clean and comfortable

Customer review rating 3.5/5

Katie Friends - 04/01/2022 Confirmed reviews ALL

Unexpectedly found ourselves in Canberra for a night and needed an easy affordable option. Booked last minute, easy check in, simple but clean and comfortable room.

Thank you for the great review of our hotel! We are glad that you enjoyed your overall stay and hope to see you again very soon. Sincerely, The Mantra MacArthur Team

Great stopover

Customer review rating 4.0/5

Aimee H. Families - 03/01/2022 Confirmed reviews ALL

We were overnighting on a trip down to Melbourne. Clean and comfortable hotel. Close to the O’Connor shops and restaurants. Very convenient and easy.

Dear Aimee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mantra MacArthur Team

Excellent Service

Customer review rating 5.0/5

Christine Solo - 03/01/2022 Confirmed reviews ALL

Staff were welcoming and very helpful. Room was well appointed and perfect. Nothing negative to say.

Dear Christine, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mantra MacArthur Team

Comfortable stay

Customer review rating 4.0/5

Anonymous Families - 02/01/2022 Confirmed reviews ALL

Very courteous hotel staff, comfortable rooms and accessibility to food and the city

We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Just wasn't a good experience

Customer review rating 2.5/5

Mark Families - 02/01/2022 Confirmed reviews ALL

No mini bar in room No in room dining was available No DND notice for doors was available, even when I queried Half of the TV channels didn't work Felt like I paid for a functional hotel and all I got was a room with no service..

Dear Mark, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately as advertised on all online booking platforms our Food & Beverage services are currently closed due to COVID19, the property does offer a mini-bar on demand from reception & also a light grab and go breakfast although to prevent the spread most if not all items such as compendiums etc. have been removed from our rooms and our operation has had to vary in which we do apologise if this caused any difficulties during your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and improve on this experience. Sincerely, The Mantra MacArthur Team

Next door to my daughter

Customer review rating 5.0/5

M. Families - 02/01/2022 Confirmed reviews ALL

The front of house gentleman was extremely pleasant and helpful. Although the breakfast choice was limited it had something tasty for everyone. Especially the yoghurt and berry bowl.

Dear John, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Clean and comfy

Customer review rating 4.0/5

Jg Couples - 01/01/2022 Confirmed reviews ALL

The room is clean and comfy. We were upgraded to the ‘executive suite’ which was great. The only issue was the toilet was disabled and the tap is too big for the sink so it was hard to wash my face and brush my teeth.

Dear Jon, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you again. Sincerely, Mantra MacArthur Management

Great location to city centre and light-rail stop

Customer review rating 5.0/5

Jl Solo - 31/12/2021 Confirmed reviews ALL

A really pleasant stay in a great location. The room was clean and spacious for one. I’ll be back :)

Dear Jessica, Thank you for your Perfect score review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. We wish you a wonderful and prosperous New Year! Kind regards, Mantra MacArthur Team
Customer review rating 5.0/5

Anne P. Couples - 31/12/2021 Confirmed reviews ALL

Totally perfect stay

Dear Anne, Thank you for your Perfect Score review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. May you have a prosperous New Year! Kind regards, Mantra MacArthur Team

Well located, but could have been cleaner

Customer review rating 3.0/5

Nisha M. Families - 31/12/2021 Confirmed reviews ALL

Close to city, but the room was not quite clean. We had visited Mantra 2 years back and the room and bathroom were sparkling clean. This time around it was not quite satisfactory. Bathroom had stains and cowebs outside the windows.

Dear Nisha, Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra MacArthur Management

Pleasant

Customer review rating 3.5/5

John B. Couples - 30/12/2021 Confirmed reviews ALL

Arrived and was greeted by reception. Your representative provided a good rundown of the process and provided great direction. Our room was smaller than I thought going by website images. I did complaint to reception on 2 x half eaten apes left in fridge / freezer. Reception provided free parking (appreciated) no other concerns.

Dear John , Thank you for taking the time to tell us about your experience at the Mantra MacArthur Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra MacArthur Team

Lovely rooms, very friendly and helpful reception staff

Customer review rating 5.0/5

Anne Families - 29/12/2021 Confirmed reviews ALL

Excellent stay. Reception staff were courteous and welcoming. Rooms were clean and spacious and beds comfortable. Also a great location. A lovely place to stay.

Dear Anne, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Sincerely, Mantra Macarthur Team.

Quiet…well located

Customer review rating 4.0/5

Natalie S. Families - 29/12/2021 Confirmed reviews ALL

Bathroom a bit awkward n small but good sized shower and tap was located away from the shower head which was a darn good idea

Dear Natalie, We very much appreciate your comments regarding your stay at the Mantra MacArthur Canberra. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Macarthur Team.

Not as Good as Previously

TripAdvisor rating 3.0/5

Col20 04/03/2021 TripAdvisor review

I have stayed at the Mantra MacArthur on previous occasions (before the Covid shutdown) and found the hotel to be great. However, this stay was different. The price was great. But there was no daily housekeeping. When we asked about this we were told that the government had requested that the housekeeping be limited to 'Weekly Housekeeping' to prevent any Covid spread, fair enough. Only thing is when we made the booking on line there was no mention of the fact that there was no housekeeping. I believe that this should be clearly stated prior to finalising bookings. Next - the carpets in the corridors and in our room were horribly stained, the floor of the lift was dirty for the entirety of our stay and the coffee cups in the room had not been washed thoroughly. One cup had a hair in it and the other had coffee stains. It was disappointing to think that basic cleaning practices were not to a better standard. I do hope that these problems can be rectified.

Thank you for taking the time to share this review and feedback - We would like to apologise in regards to the issues mentioned, this review has been passed onto our respective teams to further investigate and rectify. If given another opportunity we hope we can better serve you and provide a much more comfortable stay Kind Regards The Mantra MacArthur Management Team

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