Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,113 reviews

Peppers Gallery Hotel Canberra - Image 1
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,113 reviews

Customer review rating 3.0/5

Nitin M. Business - Confirmed reviews ALL

- the Entrance was very confusing due to renovation. - Room was nice but bathroom layout was very weird with mirror and sink in different direction.

Dear Nitin, Thank you for taking the time to share your feedback, and for your loyalty as an Accor Live Limitless Platinum member. I’m sorry that your arrival experience was frustrating due to the renovations and temporary entrance setup. I completely understand how confusing it can feel, especially after travelling and just wanting a smooth check-in experience. Your suggestion regarding additional signage is a very good one, and we are continuing to improve this for arriving guests. I’m also sorry to hear the bathroom presentation and layout did not fully meet expectations. The comments regarding the water marks and cleanliness around the sink area have been shared with our housekeeping team for follow-up. Thank you as well for your honest feedback about the breakfast arrangement with our partner. While many guests enjoy the partnership, I understand it may not have been what you expected, particularly with the fixed menu inclusions. Your comments are genuinely helpful as we continue refining the guest experience during the renovation period. That said, I was really pleased to read your kind words about our front office team member. She is indeed still in training, and it means a lot to hear that her care and effort stood out during your stay. I’ll make sure your feedback is shared with her personally — it will really encourage her confidence and growth. Thank you again, Nitin. I truly appreciate the balanced and thoughtful feedback, and I hope we’ll have the opportunity to welcome you back for a smoother and more polished experience in the future. Warm regards, Odea Rooms Division Manager

Customer review rating 3.5/5

Jane H. Business - Confirmed reviews ALL

Unaware of refurbishments in hotel as unfortunately the email sent a few days prior to check in went to junk mail. At that late stage as I was on a work trip, it would already have been too late to get alternative accommodation at a reasonable price - so this was disappointing. Milk in the fridge had already been used by a previous guest. TV did not work as it could not get a signal. No spare toilet roll left in bathroom for a multiple day stay. Not quite the standard I expect of Peppers Gallery Hotels.

Dear Jane, Thank you again for your feedback and for your loyalty as an Accor Live Limitless Gold member. I’m sorry that this stay did not meet the standard you expected from Peppers Gallery Canberra. I completely understand your disappointment regarding the renovations. While renovation information is included within the booking conditions on Accor channels, I appreciate that in your case the pre-arrival communication unfortunately went into your junk mail, which meant the situation came as an unwelcome surprise before your work trip. I’m also very sorry about the room presentation issues you experienced. Finding previously used milk left in the fridge and no spare toilet roll prepared for a multi-night stay are details we should have managed much better, and I understand why this left you disappointed. Regarding the TV and overall room condition, these areas have already been identified as part of our current refurbishment project and will be significantly improved as the renovation progresses. While this does not change your experience during this stay, I appreciate you raising it with us. What stood out most to me was your comment that this did not feel like the standard you expect from Peppers. As someone familiar with the brand and a valued Gold member, your feedback genuinely matters to us. Thank you again, Jane, for taking the time to share your experience so openly. Your comments have been discussed with the team as we continue working to improve the guest experience throughout this transition period. Warm regards, Odea Rooms Division Manager

Customer review rating 2.5/5

Ritchie H. Solo - Confirmed reviews ALL

Temporary check in procedures due to building work not ideal, but ok. Room is small but ostensibly well equipped. Wardrobe and drawers are generous. However, the TV channels barely worked (either no reception or glitchy). Light from corridor underneath door was excessive. Curtains needed to by permanently drawn to avoid direct view from forecourt. Strange undersized saloon-style swing doors between bathroom and bedroom. Toilet randomly and noisily ‘re-set’ throughout the night. There are the makings of a cute boutique hotel but the styling is a bit off, and the details are lacking.

Dear Ritchie, Thank you for taking the time to share such detailed and thoughtful feedback following your recent stay with us, and thank you as well for your loyalty as an ALL member. I genuinely appreciate the balanced way you described your experience. While I’m pleased to hear you could see the potential and charm of the hotel, I also completely understand the frustrations you experienced during your stay. The temporary arrival experience during the renovations is certainly not ideal, and I appreciate your patience with the current setup. I’m also sorry to hear about the issues you encountered within the room, particularly the TV reception, lighting from the corridor, and the toilet noise throughout the night. I can understand how these details, especially when combined together, would impact the comfort and overall feel of the stay. Your comments regarding the room layout and styling were also very interesting to read. Peppers Gallery Canberra is definitely a unique and character-filled property, but I agree that some of the details and practical elements need refinement to better match the boutique experience we aim to provide. The TV system and several room presentation elements are already part of the broader refurbishment and upgrade plans currently underway. Your feedback genuinely helps us understand how guests are experiencing the hotel in its current state while we work through these improvements. Thank you again, Ritchie, for taking the time to share your honest observations so thoughtfully. I truly appreciate it, and I hope we may have the opportunity to welcome you back in the future once more of the refurbishment works are complete. Warm regards, Odea Rooms Division Manager

Customer review rating 3.5/5

Craig W. Families - Confirmed reviews ALL

While my family and I enjoyed our visit to Canberra, the Accor App did not provide advice that the hotel was undergoing major renovations. This left me a little frazzled on arrival after a long drive. I am appreciative of the staff who managed the situation.

Dear Craig, Thank you for taking the time to share such detailed feedback following your recent family stay with us, and thank you as well for your loyalty as an Accor Live Limitless Diamond member. I’m sorry to hear the renovation situation came as an unexpected surprise on arrival, particularly after a long drive with your family. While renovation information is included within the booking conditions on Accor channels and in our pre-arrival communication, I completely understand how frustrating it would feel when the arrival experience did not match your expectations of the hotel. I also appreciate your honest comments regarding the temporary reception setup and signage. We know the current layout can be challenging for guests arriving for the first time, and your feedback helps us continue improving the journey and communication during this transition period. At the same time, I’m very pleased to hear that the team helped make the stay more manageable once you arrived. Ally will be delighted to hear your kind recognition, and I’m glad we were able to assist with the TV issue and your son’s room upgrade during the stay. Thank you as well for your thoughtful comments regarding the quality of some refurbishment finishes and room presentation. This is valuable feedback, and I agree attention to detail is incredibly important, especially as renovated rooms are being completed and released back into inventory. Craig, I genuinely appreciate the balanced and constructive way you shared your experience. While I’m sorry the renovation period impacted your stay, I do hope we’ll have the opportunity to welcome you and your family back again once the project is complete and provide the full experience you were originally expecting from Peppers Gallery Canberra. Warm regards, Odea Rooms Division Manager

Customer review rating 3.5/5

Paul F. Couples - Confirmed reviews ALL

We stayed for 1 night staff where exceptional..the room was big but a it tired ,certains needed hooks they where broken,behead was old and shabby,air-conditioning was noisy..no where to have breakfast on- site

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us, and thank you as well for your loyalty as an ALL Gold member. I really appreciate your kind words about the team. It genuinely means a lot to hear that despite the challenges during this renovation period, our staff still made such a positive impression on your stay. I’ll be very happy to share your comments with the team. At the same time, I completely understand your disappointment regarding the current condition of the hotel and some of the room presentation details. The temporary lobby setup, lack of onsite breakfast, noisy air-conditioning and maintenance issues you mentioned are all valid concerns, and I’m sorry these impacted your experience. The room items you highlighted, including the curtains and bedhead, are already part of the refurbishment and repair program currently underway. We know there are areas of the hotel that feel tired, and we are actively working through these improvements stage by stage. I also appreciate your comments regarding communication around the renovations. While this information is included on our booking channels and pre-arrival communication, I understand that expectations on arrival can still feel very different once guests experience the works in person. Thank you again, Paul, for your honest and balanced feedback. I truly appreciate the understanding you showed during this transition period, and I hope we’ll have the opportunity to welcome you back again once the renovations are complete and showcase the hotel at its best. Warm regards, Odea Rooms Division Manager

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