Peppers Gallery Hotel Canberra

Customer review rating (ALL Rating) 4.0/5 1,936 reviews

ALLSAFE approved hotel

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Peppers Gallery Hotel Canberra
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+ 15 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Easy walking access to ANU

  • 10 min drive from Parliament House

  • Close to city centre

  • Hidden gem in the New Acton precinct

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 acton
australia

Fax: (+61)2/61752233

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 7km / 4 miles

GPS:-35.284379, 149.123692

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BICICLETTA

Bicicletta is open Monday to Saturday for dinner and 7 days for Al A Cart Breakfast. Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced.

Our accommodation(s)

The Peppers flair for individual touches and unique locations has once again found its mark, and in the process, created an innovative CBD hotel. A gallery of original artworks in the foyer and corridors is carried through to rooms, suites and apartments. The décor adds individual splashes of colour, with rain showers, luxury bedding and smart technology features. The experience is modern, quirky, and stylish.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

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Our guest reviews for
Peppers Gallery Hotel Canberra

100% genuine reviews from our guests

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ALL Rating 4.0/5

1,936 reviews

Customer review rating 3.5/5

Anonymous Business - 19/01/2022 Confirmed reviews ALL

I was moved from the first room due to half the power point near the bed wasn't screwed in properly. The second room was fine but the bed head material was coming off and the bathroom sink isn't practical.

Great location, very relaxing, great price

Customer review rating 4.5/5

Jayne R. Couples - 18/01/2022 Confirmed reviews ALL

My husband and I had one night at Peppers , in that time we were able to walk to the restaurant, walk to the movies, walk to a lovely little coffee shop for breakfast go for a walk around the lake and check out at 11am the next morning. 10/10

Good Morning Mr and Mrs R. Thank you for the great review. We are so pleased you had a wonderful time in our beautiful city. Have a great and safe weekend Simon and the Peppers team

Great Stay

Customer review rating 4.0/5

Carolyn Families - 18/01/2022 Confirmed reviews ALL

Long weekend stay, like location of hotel, disappointed corridors and rooms a little tired and in need or redecorating. Like hotel layout and quirkiness of old and new.

Very nice

Customer review rating 4.5/5

Jim R. Solo - 17/01/2022 Confirmed reviews ALL

I stayed for the fifth time at Peppers Gallery in Canberra. It was excellent, as usual. I really appreciate the extra effort people put into making my stay pleasant, when covid makes things difficult.

Overall enjoyable. Staff friendly and helpful.

Customer review rating 4.0/5

David C. Couples - 16/01/2022 Confirmed reviews ALL

We have stayed before and come back because we like the location and layout of the premises.

Friendly staff and well located

Customer review rating 4.5/5

Anonymous Friends - 15/01/2022 Confirmed reviews ALL

Service was good

Location

Customer review rating 2.5/5

Anonymous Friends - 13/01/2022 Confirmed reviews ALL

Booked 5 separate beds called before booking to make sure arrived to double beds to share staff wanting to charge me on arrival to separate beds

Well located within the CBD in a low rise beautifully furnished building surrounded by greenery and lovely courtyards.

Customer review rating 5.0/5

Prisca K. Couples - 12/01/2022 Confirmed reviews ALL

Very clean rooms, excellent customer service.

Good Morning Prisca, Thank you for the great review! We are so pleased that you enjoyed your time here at Peppers and appreciate your acknowledgement of our teams customer service. Have a wonderful weekend. Simon and Team

Clean, friendly, well located.

Customer review rating 4.5/5

Kamala S. Friends - 12/01/2022 Confirmed reviews ALL

Staying at Peppers was very enjoyable. Despite the hefty carparking charge, the parking was easy to get to. The cupboard where the tea/coffee making facilities are could do with a light in it to make it a bit easier to see what you are doing. Otherwise the place was clean and fresh, staff friendly and it was pleasant sitting in the bar in the evening to enjoy a wine.

Dear Kamala, Thank you for completing our post stay survey. I am pleased to see that you enjoyed your time with us and in Canberra. We are hoping to reimplement minibars to the rooms once this current Covid spike settles down. Have a wonderful and safe weekend. Kind Regards

Needs Improvement

Customer review rating 1.5/5

Robert W. Solo - 11/01/2022 Confirmed reviews ALL

I have stayed many times at Peppers, on trips to the capital. On this occasion, everything appeared dated, tired and out of date. The Wi-Fi failed, despite the concierge trying 3 different networks, none of which appeared to exist. The bedroom blinds were broken, and some blind cables were broken, hanging off the wall. The location to the South Building rooms from the carpark was not sign-posted, hidden by storage containers so wandering around a carpark getting annoyed is no fun. Overall, poor and I shall reassess my hotels on the next trip.

Customer review rating 4.0/5

Amanda Families - 11/01/2022 Confirmed reviews ALL

We had a pleasant stay and your team were extremely helpful and friendly - nothing was too much trouble and give that we attended during a challenging period where you were short staffed due to COVID. Nadia was especially amazing - she did everything from check us in, serve us drinks and deliver room service for most customers. She was brilliant and should be rewarded for her professionalism, commitment to quality service even in the most challenging of times

Good Morning Sharon, I just wanted to thank you for taking the time and making the effort to share your feedback. I am glad you were enjoyed your stay with us, and appreciate your understanding of the unexpected closure of our restaurant due to the staffing limitations the testing related to the current spike caused. Your recognition of Nadia and our other team members is appreciated. Kind Regards Simon Pattison Hotel Manager

Its was a bit disappointing.

Customer review rating 3.0/5

Allen H. Couples - 09/01/2022 Confirmed reviews ALL

Nice staff. very dark room. Patking was a long way off. Wifi just didn't work. Dinner menu was limited.

Dear Mr H., I just wanted to thank you for taking the time and making the effort to share your feedback, especially regarding lighting in the room. Have a wonderful and safe weekend. Kind Regards Simon Pattison Hotel Manager

Excellent Service Under Difficult Circumstances

Customer review rating 5.0/5

Creswell J. Couples - 07/01/2022 Confirmed reviews ALL

My Wife and I spent two nights at this hotel on 4 and 5 January. There were obviously severe staff shortages due to COVID but the service provided by Nadia and her staff was excellent. The restaurant was closed but the extremely limited staff went to great lengths to ensure we were provided with excellent meals of our choice sitting outside. Room service was available but we preferred to be outside at the rear of the restaurant. The rooms at this hotel are roomy and the bed and pillows were excellent. This is a well located hotel on the edge of the Canberra CBD and is highly recommended.

Dear Mr and Mrs Creswell, Thank you for completing our survey and recognition of our hard working team members. I would like to personally apologize that your stay was not as seamless as we would have liked, current impacts pandemic has placed immediate and larger than anticipated, challenges on the business, especially around manning capabilities. I appreciate your understanding and flexibility. I do hope we will have another opportunity to welcome you back. Kind Regards Simon Pattison Hotel Manager

Last minute cross-country stop

Customer review rating 4.0/5

I C. Couples - 07/01/2022 Confirmed reviews ALL

Decidedly we could do with a stay in Canberra to break the drive between Sydney and Melbourne.. and also to visit the Royal Australian Mint. Surprised with a pre-checkin call day prior to check-in. .. explaining that due to staffing issue (covid!) Only room service available for dinner... which was fine with us. Also advised us to check in, move luggage up to room, before going to park the car in the next building (apartment/ office) which is a short walk across the hotel courtyard. (Upon check in, we were given an easy to follow map and instructions to enter/exit the carpark and return back to hotel proper.) Our room looked amazing upon check in. Bed was comfy. Bathroom looked lush. Ceiling wall paper intriguing. All the staff we had interacted with were delightful. Still don't know why rooms often only has power point on one side of the bed hahaha.. thus my phone enjoyed a night on the desk, away from my head.

Dear Iola, Thank you for sharing your experience and acknowledgement of our friendly team members.. I am grateful for your understanding with regarding to the impacts the recent Covid spike has places on our operation. Stay safe, and we look forward to welcoming you back in the future. Simon and Team

Good stay

Customer review rating 5.0/5

Kim Families - 06/01/2022 Confirmed reviews ALL

Nice room, staff were friendly and helpful

Dear Kim, Thank you for completing our survey and your insightful and your acknowledgement of our hard working team members. I hope that you have had a safe and wonderful festive season and look forward to welcoming you back in the future. Kind Regards Simon Pattison Hotel Manager

We chose not to stay after checking in momentarily

Customer review rating 0.5/5

Travis Families - 06/01/2022 Confirmed reviews ALL

Pre Booked parking was not available on arrival. The restaurant was not accepting dine in. Either of these matters could have been resolved before arrival with contact by email that was requested and provided on reservation. After receiving keys to our room we discovered that the room had not been cleaned to the standard acceptable in a quality facility. Dust and cup rings were on present furniture. Soap scum and hand prints on glass and bathroom surfaces. The bed heads were all worn through in both rooms. We chose to not stay and request a refund. Reception staff and manager on duty were very professional and apologetic which was the only positive from this experience.

Dear Mr C., Thank you for taking the time to complete our post stay survey, even after electing to seek alternative accommodation. I sincerely apologize that our housekeeping service was not to our accepted and usual standards. Unfortunately we were forced to unexpectedly and immediately close the restaurant due to amount of team members required to be tested resulting for the current spike in Covid cases. I apologize that this impacted on your experience. I wish you a safe and wonderful weekend. Simon Pattison Hotel Manager

Very disappointed

Customer review rating 0.5/5

Veronique J. Couples - 06/01/2022 Confirmed reviews ALL

We booked the premier room and paid extra for housekeeping for a little luxury as we had not had a getaway for 2 years. We arrived on Wednesday 29/12 and went to our room , room was neat and clean. We tried to watch a movie and the guest movies were not working , I didn’t worry about it this time. The next day we went out for the day arrived back around 3 pm to find our room not made up. I called reception and they advised they would send some one asap , no one arrived until I called again , we were just then given clean towels. We tried to watch a movie before heading out to dinner to again movies not working. Called reception and advised someone will fix. Didn’t happen. The next day , we went out for the day , came back and room again not cleaned. Called reception and got same response someone will come soon. The next day ( day 4) we called again about the movies and housekeeping and we were given some assistance by Nadia and she ended up moving us to a new room as there was a fault in the movies ( which we last extra for) and advised we would get our parking for free and a compensation refund of $50. When we arrived home we checked our receipt and the only money we were refunded was the $50 , we were never refunded the $95 for the parking , the receipt was adjusted to show one night of parking refunded which we had already paid for. Totally understand if there are staffing issues because of COVID but a not under the door or a call from reception goes a long way. I would not recommend this hotel to anyone as the service was terrible , really disappointing when you haven’t been away for such a long time.

Great Location, Attentive Staff.

Customer review rating 4.5/5

Emma Families - 06/01/2022 Confirmed reviews ALL

A two-night stay over the New Year break in the apartments was fantastic, Despite the challenges of staff shortages, the staff that was on hand were attentive and gave it 100 per cent to make the guests feel welcomed and looked after. We will be back thank you.

Dear Emma, Thank you for completing our survey and your acknowledgement of our hard working team members. I am glad you had a wonderful NYE and look forward to welcoming you back. Kind Regards Simon Pattison Hotel Manager

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