Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,247 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BICICLETTA

Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, this award winning Italian restaurant plates up daily specials fresh from the marketplace and has a carefully curated wine list

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,247 reviews

TripAdvisor Rating  4.0/5  2,355 reviews

A Great Stay

Customer review rating 4.5/5

Hb Couples - Confirmed reviews ALL

A lovely weekend staying at Peppers. Lovely room, excellent service, and secure parking in a convenient location. The only downside was the restaurant with poor service and average food.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room was dated, not very clean (pink mold in bath tub, brown goop under faucet handle), found cockroach and big mouth on separate occasions.

well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

front desk lady very polite cheerful and helpful

Dear Guest, We very much appreciate your comments regarding your stay at the Peppers Gallery Hotel Canberra. I will share your comments with our team as they will be overjoyed to have contributed to your enjoyment. We hope to welcome you back when you next visit Canberra. Warm Regards, Vianne Birrell Acting General Manager

Room mini bar items missing

Customer review rating 2.0/5

L. Business - Confirmed reviews ALL

It’s a nice location, and the staff are friendly and respectful. However, it seems housekeeping may not have prepared the room properly before I arrived, as several mini bar items were missing, and one of the bottles of wine listed was completely empty in the fridge. I don’t usually check these items, but I noticed that the items on the table seemed fewer than what was on the list, so I decided to double-check. Otherwise, I might not have realized and could have been accidentally charged for the missing items. I mentioned it to the front desk when I checked out, and the staff apologized for the issue and assured me there would be no charge.

Dear L. Thank you for sharing your feedback. We’re glad to hear that you enjoyed the location and found our staff friendly and respectful. However, we sincerely apologize for the issues you encountered with the mini bar during your stay. It's disappointing to learn that the room was not fully prepared for your arrival, and I will follow this up with my team. I am however pleased that our team was able to resolve the situation promptly by ensuring no charges were applied. Your feedback is invaluable in helping us maintain and improve the quality of our services, and we hope to have the opportunity to welcome you back for an even more seamless experience next time. Thank you again for your understanding and for choosing to stay with us. Warm Regards, Vianne Birrell Acting General Manager

Great Location

TripAdvisor rating 4.0/5

helenZ6535IX TripAdvisor review

A lovely weekend staying at Peppers. Lovely room, excellent front-of-house service, and secure parking in a convenient and central location. The only downside was the restaurant with poor service and average food. I had made a booking for dinner for the night we arrived. As we arrived later than expected, I went to the restaurant at check-in and advised that we would be fifteen minutes late. All good, but when we went at the notified time they had given my table away. Why?They did find me another table, but then it took them half an hour to take our meal order (after I went to the till area to ask them to come take our order). It was also strange that we could not enjoy the Welcome Drinks with our meal, as you could only have them at the bar, which is about 10m from the restaurant.

Dear helenZ6535IX, Thank you for sharing your feedback, and we’re delighted to hear that you enjoyed your stay overall. We sincerely apologize for the issues you encountered at the restaurant during your stay. It's disappointing to hear about the confusion with your dinner reservation and the delays in service. This is certainly not the level of service we aim to provide, and we will be addressing these concerns with the restaurant team to ensure that such mistakes do not happen again in the future. The delay in taking your order and the issue with the Welcome Drinks are both areas we will review to improve the guest experience. Thank you again for bringing these points to our attention. We value your feedback and hope to have the opportunity to welcome you back for an even better experience next time. Warm Regards, Vianne Birrell Acting General Manager

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Other web-users rate our hotel

  • 343 reviews 8/10 Location
  • 708 reviews 6.4/10 Room
  • 670 reviews 8.3/10 Service
  • 7 reviews 2.9/10 WiFi
  • 309 reviews 6.8/10 Food
  • 203 reviews 5.4/10 Cleanliness
  • 145 reviews 5/10 Breakfast
  • 139 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.