Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,204 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,204 reviews

TripAdvisor Rating  3.9/5  2,386 reviews

I should have read the latest reviews before booking!

TripAdvisor rating 3.0/5

mrluncha TripAdvisor review

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Customer review rating 1.0/5

Malcolm L. Couples - Confirmed reviews ALL

treated poorly

Dear Malcolm, Thank you for sharing your feedback. I’m genuinely sorry that your experience with our restaurant and service left you feeling poorly treated — that’s not the impression we ever want to give, especially to our ALL members. I’ve already been in touch with you personally to better understand what happened and to address your concerns directly. Your comments have also been shared with our team as part of our ongoing review of service levels and staffing. Thank you for taking the time to let us know. We appreciate your feedback and the opportunity to improve. Kind regards, Odea Front Office Manager

Customer review rating 0.5/5

Luke S. Solo - Confirmed reviews ALL

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Dear Luke, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your restaurant experience left you feeling singled out and poorly treated — this is not acceptable and certainly not the standard we aim to deliver, particularly for our ALL Gold members. Your comments regarding service consistency, staff conduct, and the condition of the hotel have been taken seriously and shared with our senior leadership team for review and corrective action. I’m pleased to hear our reception team was able to assist you positively, though I regret that this was the exception rather than the norm during your stay. Thank you again for raising this with us. Kind regards, Odea Front Office Manager

Customer review rating 2.5/5

Anne T. Business - Confirmed reviews ALL

Overall, it provided a nice place to sleep - the bed was fantastic and the shower facilities good. The staff was lovely and knowledgeable, and assisted as much as they could. The hotel reception mobile was written on my keycard cover, but wasn't explained to me (I thought it was a booking number) and no information about the Wifi provided. When I went down to reception to ask if Wifi was available, I was told it was "Peppers Guest" like I should have guessed it. There was a pair of jeans in my wardrobe when I went to hang up my clothes. Ordering a $32 pizza through in-house dining and then being charged $7 for it to be brought to the room was appalling. The pizza was runny and didn't come with any plates, cutlery or napkins. I ended up having to wipe my mouth on toilet paper. I went down to reception to request sparkling mineral water - there was none available; I was provided the warm bottle from the desk display. A couple of days later I requested some M&Ms and there were none available. A simple thing such as a sheet with the reception number, Wifi details and local cafes would have been helpful and a couple of plates, cutlery and shower caps in the room would have made it more functional. To top it off, when I retrieved some clothes from my open suitcase on the final day of my stay, there was a cockroach on them. The booking process was confusing as there was a direct line for reservations that directed me to a mobile to book with the hotel directly. Every time I rang that number I got a voice recording and had to leave a message. We had five people from our tour party staying at the hotel and I recommended Peppers as I believed it to be four-star accommodation of an exceptionally high standard. I don't want to say I was dissatisfied, but I won't be rushing back.

Dear Anne T., Thank you for sharing your feedback regarding your recent stay at Peppers Gallery Hotel Canberra. I am pleased to hear that you found the room comfortable and appreciated the efforts of our staff; however, I regret to learn that several aspects of your experience did not meet your expectations. I acknowledge your concerns about the lack of clarity regarding the Wifi access and the missing information upon check-in. We strive to provide comprehensive details to our guests, and it is unfortunate that this was not your experience. I also apologize for the oversight of the jeans in your wardrobe, which should have been addressed prior to your arrival. Regarding the in-room dining experience, I appreciate your comments concerning the pizza service. Your insights will be taken into consideration as we continuously seek to improve our offerings. Additionally, I understand your disappointment with the availability of requested items. Lastly, I am very sorry to hear about your encounter with a cockroach, as cleanliness is of utmost importance to us. Your feedback is invaluable, and I assure you that it will be reviewed to enhance our guest experience. Thank you for recommending our hotel to your tour party. We hope to welcome you back in the future under improved circumstances. Best regards, Odea Zhang Front Office Manager Peppers Gallery Hotel Canberra

Service by Favouritism

TripAdvisor rating 1.0/5

Luketherad TripAdvisor review

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

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Other web-users rate our hotel

  • 373 reviews 8.1/10 Location
  • 694 reviews 6/10 Room
  • 707 reviews 8.3/10 Service
  • 11 reviews 5.4/10 WiFi
  • 318 reviews 6.7/10 Food
  • 216 reviews 5.1/10 Cleanliness
  • 162 reviews 5.1/10 Amenities
  • 128 reviews 4.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.