Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,171 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
Peppers Gallery Hotel Canberra - Image 3
Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,171 reviews

Customer review rating 4.0/5

Kim A. H. Business - Confirmed reviews ALL

Staff friendly. Bed comfortable. Bathroom better than expected. Small odd shaped room. Only food option is A. very poor to average Cafe nearby.

Hi Kim, Thank you for taking the time to share your feedback following your recent stay with us at Peppers Gallery Canberra. I’m very pleased to hear that you found our team friendly, the bed comfortable, and the bathroom better than expected. It’s always encouraging to know these aspects of the stay stood out positively. I also appreciate your comments regarding the room layout and the nearby food options. As our hotel is housed within A. heritage building, some rooms do have unique shapes and layouts which can feel A. little different from modern hotel designs. That said, we understand how this may impact the overall comfort of the stay. At the moment, the hotel is undergoing A. renovation and refurbishment programme, which includes improvements to guest rooms as well as future enhancements to our food and beverage offering. Your feedback is very helpful as we continue working on these upgrades. Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back in the future so you can experience the improvements once the renovation is completed. Warm regards, Odea Rooms Division Manager

Customer review rating 4.5/5

Hon N. F. Business - Confirmed reviews ALL

Peppers provided a convenient location for my visit to Canberra particularly to ANU. The proximity to the lake was also a welcome treat.

Dear Hon N., Thank you for sharing your feedback and for your kind comments about your stay with us. We’re delighted to hear that our location suited your visit to Canberra, particularly with the convenience to ANU and the beautiful Lake Burley Griffin nearby. It’s great to know these aspects added to your experience. I’m also very pleased to see your high ratings for our team and overall stay — I will be sure to share your feedback with the staff. Hon N., thank you again for choosing Peppers Gallery Canberra. Should your travels bring you back to Canberra in the future, we would be delighted to welcome you again. Warm regards, Odea Rooms Division Manager

Customer review rating 4.0/5

Shane H. Business - Confirmed reviews ALL

Restaurant was under renovation so options outside of the hotel were required. That was ok as good option in the immediate area. Not sure what was happening with the TV but could not get to function at all. It was also not comparable with our apple products to cast or screen share. All good otherwise

Dear Shane, Thank you for taking the time to share your feedback and for your loyalty as an Accor Live Limitless Gold member. We truly appreciate your continued support. I’m pleased to hear you enjoyed our convenient location and had a comfortable stay overall. While our restaurant is currently under renovation, I’m glad you were able to find some good dining options nearby. At the same time, I’m sorry to hear that the TV in your room was not functioning properly and that the casting feature was not compatible with your Apple devices. This is certainly something we will review with our maintenance team to ensure the system is working as expected for future guests. Thank you as well for your feedback regarding member recognition. As an ALL Gold member, your loyalty is very important to us, and we will continue working with the team to ensure we consistently deliver the level of recognition our members deserve. We appreciate your comments, Shane, and hope to welcome you back to Peppers Gallery Canberra again soon. Warm regards, Odea Rooms Division Manager

Customer review rating 4.5/5

Huni M. Business - Confirmed reviews ALL

I had a comfortable stay. They even provided umbrellas for the rain which I was very happy with.

Dear Huni, Thank you for your lovely feedback and for taking the time to share your experience. We’re delighted to hear that you enjoyed our convenient location and found the team friendly and welcoming. I’m also glad the umbrellas came in handy during the rain — sometimes it’s the small touches that make a stay a little more comfortable. Your kind ratings across the stay mean a lot to our team, and I will be sure to share your comments with them. Huni, we truly appreciate your support and hope to welcome you back to Peppers Gallery Canberra on your next visit. Warm regards, Odea Rooms Division Manager

Customer review rating 0.5/5

Terry L. Couples - Confirmed reviews ALL

Prior to arrival we received an email saying the room that we booked was unavailable due to renovations and we were offered a similar room at an agreed price. The room we were shown did not have bedside tables and no power points beside the bed, which was unsuitable as my wife has a CPAP machine needing power. The bathroom had not been cleaned properly. We called the desk and the employee agreed that the room was unsatisfactory and we were shown another room which was fitted out for a disabled person, which was not suitable. We were finally shown a room that was reasonable but not outstanding by any means. On our third and last night we ran out of tissues and toilet paper and had to call the desk for replacements.

Dear Terry, Thank you for taking the time to share your feedback, and for your loyalty as an Accor Live Limitless Gold member. I am truly sorry that your stay with us was such a disappointing experience. I sincerely apologise for the difficulties you encountered with the room allocation on arrival. In particular, the lack of bedside power access for your wife’s CPAP machine is something we should have considered more carefully, and I completely understand how inconvenient and concerning this would have been. I am also very sorry to hear that the first room was not properly cleaned — this is certainly not the standard we expect to deliver. While we are currently undergoing renovations and occasionally need to adjust room allocations, this should never result in the level of disruption you experienced. I also apologise for the housekeeping oversight later in your stay when basic items such as tissues and toilet paper were not replenished. Your feedback has been shared with both our front office and housekeeping teams so we can review what went wrong and ensure we handle similar situations much better in the future. Terry, we genuinely appreciate you bringing these matters to our attention. Should you consider visiting Canberra again, I would welcome the opportunity to personally assist with your reservation and ensure you have a far more comfortable and seamless experience. Kind regards, Odea Rooms Division Manager

Other web-users rate our hotel

  • 370 reviews 8.1/10 Location
  • 680 reviews 6.2/10 Room
  • 689 reviews 8.4/10 Service
  • 9 reviews 3.6/10 WiFi
  • 313 reviews 6.2/10 Food
  • 194 reviews 5/10 Cleanliness
  • 154 reviews 5/10 Amenities
  • 137 reviews 6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra