Peppers Gallery Hotel Canberra

Customer review rating 4.1/5 1,291 reviews

Peppers Gallery Hotel Canberra
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Room 1

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Hotel extras

  • Close to Lake Burley Griffin

  • Easy walking access to ANU

  • 10 min drive from Parliament House

  • Close to city centre

  • Hidden gem in the New Acton precinct

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601
acton
australia

Tel: +611300092876

Fax: (+61)2/61752233

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 7km / 4 miles

GPS :-35.284379, 149.123692

Our accommodations

The Peppers flair for individual touches and unique locations has once again found its mark, and in the process, created an innovative CBD hotel. A gallery of original artworks in the foyer and corridors is carried through to rooms, suites and apartments. The décor adds individual splashes of colour, with rain showers, luxury bedding and smart technology features. The experience is modern, quirky, and stylish.

Hotel Room

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room with Bath

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with Bath

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BICICLETTA

Type of cuisine: Italian

Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, this award winning restaurant plates up daily specials fresh from the marketplace and features a carefully curated wine list.

LIBRARY BAR

Non contractual photo

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Peppers Gallery Hotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,291 reviews

Customer review rating 4.1/5

Deejay Families - 30/03/2020 Confirmed reviews ALL

In extremely difficult times (thanks to corona virus), the staff went out of their way to help us.

Dear Deborah, Thank you for your 5 Star review! We are glad that you enjoyed your stay in such times and would recommend us to others. It is great knowing that Simon was a standout member of our team and I have passed this onto him. We do appreciate you choosing Peppers and look forward to welcoming you back soon under better conditions. Kind regards, Jack - Front Office Team Leader

Friendly, helpful staff.

Customer review rating 4.1/5

Anonymous Couples - 27/03/2020 Confirmed reviews ALL

3 night stay, found parking a bit tricky at first but got used to accessing car. Restaurant service and staff efficient and friendly, able to cater for my gluten-free requirements once I requested it for breakfast. Room a bit on the small side compared to last Peppers hotel we stayed in. Vouchers used for Jindii spa & Poachers' Pantry which we enjoyed immensely- good service & friendly staff once again.

Dear Shelaigh, Thank you for your great review! We are glad that you enjoyed your stay, our great Italian restaurant and the vouchers included with the Luxury Escapes package. We appreciate that you would be likely to recommend us to others and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Caring

Customer review rating 4.1/5

Mary-jane T. Couples - 25/03/2020 Confirmed reviews ALL

We enjoyed our stay and meal at the restaurant

Dear Mary-Jane Thank you for your great rating review! We are glad that you enjoyed your stay and our on-site restaurant Bicicletta. We appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Good motel

Customer review rating 4.1/5

Val Families - 25/03/2020 Confirmed reviews ALL

Very good - did need more info on parking before arrival and after

Dear Valerie Thank you for your great review! We are glad that you enjoyed your stay and would recommend us to others. I have passed your message onto the team about providing more information about parking to ensure all guests understand this better. We do appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Great Location and walking distance to all the sights

Customer review rating 4.1/5

Michael Couples - 24/03/2020 Confirmed reviews ALL

Clean and comfortable older style building with a strange layout (got used to it quickly). Great bar and restaurant on the premises and others close by. Not enough parking spots for guests in busy times and at $15 a day probably worth it if you can get one. Parking is metered around this area. Fridge in the room didn't work but I didn't need it. Overall a great stay with very attentive staff.

Dear Michael, Thank you for your 5 Star Review! We are glad that you enjoyed your stay with so many positives such as our convenient location and attentive staff. It is pleasing to know you would recommend us to others and we look forward to welcoming you back soon and to a room with a working fridge. Kind regards, Jack - Front Office Team Leader

Satisfactory but disappointing

Customer review rating 4.1/5

Graham B. Couples - 24/03/2020 Confirmed reviews ALL

We paid extra for a premium room upgrade but were very disappointed with the facilities. Even though we were on the ground floor, there was no opening window. In fact, both the bedroom and bathroom windows were partially covered up with silver paper - not a good look! This appeared to be covering broken glass. We were also given a room catering for people with disabilities - not sure why. The hotel certainly didn't appear to be filled to capacity as it was just last week and many people had cancelled travel arrangements due to the virus situation. The staff were very pleasant, but I would not revisit this hotel or recommend it to others travelling to Canberra.

Dear Graham, Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra. I am sorry that your experience did not meet your expectations and express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For security reasons, the windows of our hotel cannot open and the glass has been covered from a recent hail storm that caused extensive damage. As we are heritage listed, the process to have this fixed is a very lengthy one. This however does not make up for the shortfalls such as being allocated an accessible room. We do appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jack - Front Office Team Leader

great attendants .... good location

Customer review rating 4.1/5

Paul M. Families - 24/03/2020 Confirmed reviews ALL

in and out quickly during the covid crisis ...a mix up with my room...I asked for a two bed room...my daughter was staying with me....the room only had one bed ....absolutely no drama in fixing the problem

Dear Paul, Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our convenient location and would recommend us to others. We appreciate your choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Good location

Customer review rating 4.1/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Lovely room overall. Too much light coming in around door. Some issues again with access card opening door without many repeated attempts. Your records should show I’ve had same issue on two previous visits. Good bed and sheets.

Dear Donna, Thank you for your great review! We are glad that you enjoyed your stay and our rooms. I am sorry that your again experienced issues with our key cards, we are in the process of changing this system and should be completed within the next 6 weeks. We do appreciate you choosing Peppers and look forward to welcoming you back soon for an easier stay. Kind regards, Jack - Front Office Team Leader

Best thing was the lovely courtyard

Customer review rating 4.1/5

Maryanne Couples - 23/03/2020 Confirmed reviews ALL

I was disappointed with the room. It was a little tired and worn and the windows had broken panes which were taped over. The staff were very friendly and helpful. The breakfast was ordinary but dinner was quite good. The most enjoyable thing was drinks in the lovely courtyard in the evening.

Dear Mary-Anne, Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra. I am sorry that your experience did not meet your expectations and express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is however pleasing to know that you found our staff a positive and our lovely courtyard for evening drinks. We do appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jack - Front Office Team Leader

Charming Hotel with a great Restaurant, Cafe opening onto beautiful outdoor spaces

Customer review rating 4.1/5

Lynette M. Couples - 23/03/2020 Confirmed reviews ALL

Really Good.

Dear Lynette, Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our restaurant and would recommend us to others. We do appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Nice area

Customer review rating 4.1/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Pleasant stay in a tidy room

Dear Peter, Thank you for your great review! We are glad that you enjoyed your stay and our hotel tidy and pleasant. We appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

Fairly subdued considering the health issues

Customer review rating 4.1/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

As above

Dear Stephen, Thank you for your overall positive review! We are glad that you enjoyed your stay, the bar staff and would recommend us to others. I am sorry that you experienced some issues such as the blinds not working and have raised this with our maintenance to fix. We do appreciate you choosing Peppers and look forward to welcoming you back soon for an even greater stay. Kind regards, Jack - Front Office Team Leader

Great Location, Great Hotel.

Customer review rating 4.1/5

Darryl C. Business - 18/03/2020 Confirmed reviews ALL

Very pleasant stay...........wish I could say the same for my restaurant experience.

Dear Darryl, Thank you for taking the time and trouble to complete a survey following your recent stay at Peppers Gallery Hotel. I appreciate your comments regarding the restaurant and will certainly be taking this feedback on board. I do look forward to one day welcoming you back to Peppers Gallery for another enjoyable stay in our hotel. Yours sincerely,

A little bit of luxury in a great location

Customer review rating 4.1/5

Judy W. Couples - 18/03/2020 Confirmed reviews ALL

Room was extremely comfortable and quiet (room 222), large and luxury furnishings. Staff all very helpful. Had a delicious dinner at the restaurant - service was a bit slow. Was able to park next door for a small fee.

Dear Judy, Thank you for your 5 Star Review! I'm so pleased to hear you enjoyed your stay and found our location to your liking. We appreciate your business and look forward to the opportunity of welcoming you back to Peppers Gallery Hotel once more. Kind regards,

Lovely rooms and fairly quite however some negatives

Customer review rating 4.1/5

Mark Couples - 18/03/2020 Confirmed reviews ALL

Loved the room, the shower and the king bed was very comfortable. Air conditioner was noisy even on low speed and the curtains were very difficult to open and close. The huge bathroom sink tap was located in a poor location such that it was more difficult than it should have been to wash hands and the gap at the back allowed items to fall behind. Having to Park a few minutes walk away at a paid parking lot was annoying and is the main reason I wouldnt stay here again.

Dear Mark, Thank you for your overall positive review! We are glad that you enjoyed your stay and our rooms. I would like to apologize about the shortfalls experienced and have passed these onto maintenance to have fixed. We appreciate you choosing Peppers and look forward to welcoming you back soon for a greater stay. Kind regards, Jack - Front Office Team Leader

Excellent position

Customer review rating 4.1/5

Coral S. Couples - 17/03/2020 Confirmed reviews ALL

Had a fabulous time. Breakfast was disappointing

Dear Coral, Thank you for your great review! We are glad that you enjoyed your stay and would recommend us to others. I am sorry that the breakfast experience fell short and have passed this onto the team however is pleasing to know that Brittany was a stand out among our team. We do appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

The hotel was well located and easy to get to.

Customer review rating 4.1/5

Mr A. M. G. H. Couples - 17/03/2020 Confirmed reviews ALL

The staff were very friendly and helpful. Unfortunately the decor and layout of the rooms (no storage or bathroom shelving, shower water ran out of the bath room and into the main room) left a lot to be desired.

Dear Mr. & Mrs H., Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra. I am sorry that some aspects of your stay did not meet your expectations and express my sincerest apologies. It is pleasing to know you found our location a positive along with our great staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jack - Front Office Team Leader

Very well located great services.

Customer review rating 4.1/5

Melinda V. Couples - 17/03/2020 Confirmed reviews ALL

Great weekend package .

Dear Melinda, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and would be likely to recommend us to others. We do appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader

A very well located hotel with great rooms and excellent food

Customer review rating 4.1/5

J N. Couples - 16/03/2020 Confirmed reviews ALL

As an Accor Platinum member I have stayed at numerous hotels over the years but my check in experience was possible the worst I have ever experienced. Staff should be trained to tell you how it is and not what they think you want to hear. Apart from that hotel is very well located with easy vehicle access but be warned the hotel parking is very limited. The room was spacious well appointed and exceptionally clean. the restaurant had a casual vibe the dinner and breakfast were delicious. I would highly recommend Peppers.

Dear Mr N., Firstly, I would like to thank you as a platinum member for choosing to stay here at Pepper's Gallery with us. I am please to see that you enjoyed your overall stay and had a chance to dine at our italian restaraunt. Noting your arrival expereince, I personally will be investigating the root cause and finding the appropriate measures of correction. I hope to welcome you back to our property in the future. Kind Regards, Simon Pattison General Manager

We loved our stay here!

Customer review rating 4.1/5

Brian Couples - 16/03/2020 Confirmed reviews ALL

Perfect location and very friendly staff. Rooms were ok though the bed was too soft and gave my wife a sore back. Food in the restaurant was very nice. Overall very enjoyable stay.

Dear Brian, Thank you for your great review! We are glad that you enjoyed your stay and our convenient location. Our beds are topped with a micro-topper that can be removed and we would certainly be happy to do this to make for a firmer feel. We appreciate you choosing Peppers and look forward to welcoming you back soon. Kind regards, Jack - Front Office Team Leader
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