Peppers Gallery Hotel Canberra

Customer review rating 4.1/5 1,537 reviews

ALLSAFE approved hotel

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Peppers Gallery Hotel Canberra
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+ 15 Services

Hotel extras

  • Close to Lake Burley Griffin

  • Easy walking access to ANU

  • 10 min drive from Parliament House

  • Close to city centre

  • Hidden gem in the New Acton precinct

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 acton
australia

Tel: +61261752222

Fax: (+61)2/61752233

Check-in from 14h00

Check out up to 10h00

  • By plane

    CANBERRA INTERNATIONAL AIRPORT At 7km / 4 miles

GPS :-35.284379, 149.123692

Our accommodation(s)

The Peppers flair for individual touches and unique locations has once again found its mark, and in the process, created an innovative CBD hotel. A gallery of original artworks in the foyer and corridors is carried through to rooms, suites and apartments. The décor adds individual splashes of colour, with rain showers, luxury bedding and smart technology features. The experience is modern, quirky, and stylish.

Hotel Room

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room with Bath

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with Bath

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BICICLETTA

Type of cuisine: Italian

Bicicletta is open Tuesday to Saturday dinner only. Authentic Italian food created from the freshest seasonal produce and ingredients, locally sourced. Known for its great coffee, daily specials fresh from the marketplace and carefully curated wine list.

LIBRARY BAR

Non contractual photo

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Peppers Gallery Hotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,537 reviews

Poor service

Customer review rating 1.0/5

Anonymous Business - 01/03/2021 Confirmed reviews ALL

Poor service, no glasses only paper cups and wooden cutlery available, bedroom not made up for Day 2, very limited breakfast options, room service delivery in plastic / paper containers, parking off site

Dear Jacques, Thank you for taking the time to complete our survey and provide your feedback. I am saddened to know that your stay did not meet expectation and the experience did not deliver. I appreciate that the measures we have taken to ensure guest and staff safety during the current pandemic such as disposable items and reduced contact are not aesthetically pleasing nor ideal. I apologize if you were not sufficiently informed of these measures upon check-in. I hope that we have another opportunity to host you in the future, specifically at a time when things feel a little more normal. Please feel free to reach out to myself directly when you next visit and I would be elated to personally handle your reservation. Sincerely, Simon Pattison General Manager

Good stay

Customer review rating 4.5/5

Roger T. Couples - 01/03/2021 Confirmed reviews ALL

Characterful hotel, very well located, with friendly and helpful staff'

Excellent stay and great service

Customer review rating 4.5/5

Jose F. Families - 01/03/2021 Confirmed reviews ALL

The check in service was incredible and very professional but warm. There bedroom apartment was well appointed and very clean. Lots of road noise was my only issue especially at night. The breakfast was limited but very tasty and the coffee was excellent. Check out was as good as the check in. I will stay there again.

Well located

Customer review rating 3.0/5

Linda Couples - 27/02/2021 Confirmed reviews ALL

Staff were very attentive. Shower screen and bathroom floor were not well cleaned. Ledge behind shower meant water flowed across to shelf behind toilet. Curtain behind TV was very hard to open and close. Air conditioning unit was very noisy and made sleep very disrupted, Bed was very comfortable. Fridge was never cool. Wooden stump was impossible to use as a coffee table as very heavy to move and way too big for the room size. Location was great and meal at downstairs restaurant was fabulous, but the room was very disappointing.

Dear Linda, Firstly , I wanted to thank you for completing the survey and sharing your experience. I am grateful for your recognition of our friendly staff and am pleased that you had the opportunity to dine in Bicicletta. I sincerely apologize that the bathroom was not up to our high standards. In this current climate I can assure you that we have a absolute focus on hygiene. I do hope we get to have your stay with us again in the future. Sincerely,

Good for one night

Customer review rating 3.5/5

Sarah Couples - 27/02/2021 Confirmed reviews ALL

Late easy checkin (24hrs), came into an cool air conditioned room, well presented. However some of the furnishings were wore out such as the head board and desk. Our room window also looked directly onto the reception area. Would have been great to have a privacy screen between those windows. We had the continental breakfast which was out in the back courtyard however was unclear how to find the breakfast area and also wanted to know what was on the menu before we committed to it where the friendly staff assisted us. Overall was a nice hotel with a little renovation required.

Dear Sarah, Thank you for taking the time to complete the review and raise some constructive feedback. We thrive on continuous improvement and our guests are key this. I am pleased to announce that we are slowly but surely getting our staffing levels back in line after an extended closure during the height of CV19. I appreciate your patience and understand. I hope we have chance to welcome you back in the future. Kind Regards Simon Pattison General Manager

average

Customer review rating 1.5/5

Anonymous Business - 25/02/2021 Confirmed reviews ALL

I was not happy that WIFI was down and I found that the room was run down and i did not like the way the bathroom lay out was. I walked into the shower door twice.

Dear Ms G. Thank you for taking the time to complete our survey and share your experience at the Peppers Gallery Hotel Canberra. I can only again apologise for the internet issues that all guests encountered the other day. As per my personal email yesterday, we dedicated all resources possible to rectify the outage from our ISP. I appreciate the impacted it had on many guests, which was far from ideal. Kind Regards Simon Pattison General Manager

super comfy and artsy fine!

Customer review rating 5.0/5

Nav A. Business - 25/02/2021 Confirmed reviews ALL

The hotel is neatly tucked and opens to an array of fine art decor throughout. From the corridors to your room, to the walkways you will be amazed at the fine art. The bedrooms are immaculately decorated and the facilities are high standard. Would highly recommend for a memorable stay!

Hello Nav, Wow, thanks for the great review. We sure are proud of our precinct and heritage building and I am so pleased you loved it as well. Hoping to see you sometime soon Simon and Team

Great place to stay

Customer review rating 5.0/5

Lynda F. Couples - 23/02/2021 Confirmed reviews ALL

Loved our stay at Peppers. Restaurant was lovely, with a beautiful outdoor terrace and courtyard to eat or have a drink. It had a great atmosphere, and you felt like you could be in Italy! We had breakfast and dinner there which were both beautiful (breakfasts had just recommenced on our first morning there, which was lucky for us!). Really nice bar as well, and there’s seating and a fire in the adjacent lobby, which would be a nice place to have a drink in winter. Room wasn’t huge, but had plenty of storage, and a good-size bathroom. The only thing I could find fault with was that there was no room directory, so no information re restaurant opening times etc, and we hadn’t been advised that there would be no housekeeping (this wasn’t a problem and we weren’t really surprised, but perhaps we should have been offered extra coffee pods etc on check in as we were staying two nights). Location was good, with several cafes and restaurants close-by, if you choose not to use the ones onsite (but I really recommend you do!), and it was easy to get to all the sights Canberra has to offer. All the staff we met were very friendly and really seemed to enjoy their jobs, and care about the guests. Definitely a great place to stay, and we certainly plan on doing a return visit.

Hello Lynda, Thank you for post your review and sharing your experience. Feedback about our team engagement really is appreciated and I will share this with everyone. I am so happy that you had a chance to taste our delicious Italian cuisine. I look forward to welcoming you back, hopefully at a time where new normal allows for a few more touches. Kind Regards Simon Pattison A Happy General Manager

Good location

Customer review rating 4.0/5

K H. Couples - 23/02/2021 Confirmed reviews ALL

Good

Dear Kat, Thank you for completing our survey and providing some constructive feedback. I am glad you found our location spot on for your needs. We look forward to welcoming you back the next time you visit beautiful Canberra Kind Regards Simon Pattison General Manager
Customer review rating 2.0/5

Gaby M. Couples - 23/02/2021 Confirmed reviews ALL

Our Room was very disappointing, Bathroom Tap overflowed, my Husband cleaned the drain, and even after that we needed to be careful not to have Water running down the sink, Wet Shoes from under the sink and wet Shower Towels. Kettle was broken, Aircon was very Loud. Replacement Kettle and Towels where just dumped on the Bed and broken Kettle and wet towels were just left. The black tele Box is in a very bad spot if you used the PowerPoints underneath you hit your Head, very painful. First time ever we did not receive a welcome drink in a Accor chain Hotel with the welcome letter. Unfortunately this did not portray the Pepper Chain well.

Dear Mr and Mrs M., Thank you for taking the time to complete our survey and provide some valuable feedback. Firstly, let me express my sincere apologize that we did not deliver the usually exceptional guest experience we are known for here at Peppers Gallery. I have been able to use your feedback to action some items immediately including investigating the plumbing issue in your room. I hope that you will extend us another opportunity to host you the next time you visit our city, Please reach out to myself directly, i would appreciate handling your reservation directly. Sincerely, Simon Pattison General Manager

Well located

Customer review rating 3.0/5

Lesley T. Solo - 23/02/2021 Confirmed reviews ALL

Dinner in restaurant was really good. I was on third floor although my room was 204. I spent time on 2 Nd floor trying to find this number. Check in clerk failed to tell me this. Yes it is marked in lift, but logically you press 2. When I pointed this out in exasperation, he just said you wanted a quiet room. Didn’t get it. Also fridge stopped working . I had things in there for the trip I was taking and didn’t expect the electricity to fail. But I will stay with you again because of the location. Room was very comfortable. Check in staff need to point out the eccentric numbering.

Good Evening Lesley, I wanted to personally thank you for taking the time to complete the survey and provide some constructive feedback. I have had the maintenance team attend to the fridge, perhaps the next time you return we would shout you a meal, as a sign of gratitude? Sincerely, Simon Pattison General Manager

My loyalty not recognised

Customer review rating 0.5/5

Anonymous Families - 22/02/2021 Confirmed reviews ALL

I had planned a family weekend and required a 2 bedroom unit. I had planned in advance of course. We were given 2 x separate rooms. The reason given was that some politician wanted to keep the room he was in for longer. This was the room we had booked. The Platinum loyalty card I have earned has been funded by me as we enjoy Accor. The politicians loyalty is probably funded by the taxpayer ( which is me again ) We were disappointed how our loyalty was recognised. Paul B.

Dear Mr B. Thank you for taking complete our survey and share your experience. let me firstly apologize that the room you had booked was unable to be provided. Guests satisfaction is the absolute core of what we do and delivering on promises is fundamental to this. The issue that occurred was absolutely last resort and not something we ever want to do. I can assure you that it was not our intention to make your Platinum loyalty feel disregarded. My Front Office Manger and myself will reach out to you directly in the coming days, Sincerely, Simon Pattison General Manager

Great location in a beautiful part of Canberra

Customer review rating 4.0/5

Susan S. Families - 22/02/2021 Confirmed reviews ALL

Friendly reception staff and restaurant staff. Very helpful. Great breakfast.

Dear Susan, Thank you for taking the time to complete our survey and share your feedback. I am so pleased that you enjoyed our new breakfast menu and found our staff so friendly. I apologize that on this occasion it appears we did not reach our usually exceptional level of cleanliness. I hope that we get to welcome you back again. Kind Regards, Simon Pattison General Manager

Excellent stay

Customer review rating 5.0/5

Val Couples - 22/02/2021 Confirmed reviews ALL

Staff were attentive, rooms were clean, breakfast and dinner at bicicletta restaurant was delicious, no complaints at all

Good Afternoon Val, Thank you for sharing your experience of Peppers Gallery Hotel. I am pleased to hear that you had the opportunity to nom of some of our delicious Italian cuisine. We look forward to welcoming you agian. Simon and Team

central pleaSANT

Customer review rating 3.5/5

Anonymous Families - 22/02/2021 Confirmed reviews ALL

A few minor issues. as this stay was complimentary after a bad experience. I was surprised that we were not told room wouldn't be serviced. I did ask the receptionists later in day and she apologised that we weren't told. As most people go away for a bit of pampering I think this should be told at time of booking . As we had booked by phone using a voucher I'm not sure if on reservation website. The person who attended to us was well spoken ,friendly and polite. When I asked for clean towels the next day the next girl(sorry no names known sorry) was also helpful and polite. We were told we could have a late checkout by Simon (at no coat) but this didn"t seem to have been passed on as when husband double checked on Sunday morning girl at reception insisted it would cost us $25 .Also while in middle of checkout receptionist answered phone and kept us waiting for over 10 minutes. The phone call should have been asked to hold not us Also reported that shower recess in corner near tiles leaks and floods bathroom by 2 nd shower finished. It appeared to have been fixed many times. The Tv also required attention. I felt also when we got the voucher that conditions shouldn.t have been put on it such as no public holidays or holidays as when we had stayed last time the room cost us $400 a night and was a long weekend. The rooms the weekend we just stayed were only $165 per night at most on normal bookings It was good to see bar and breakfast open this time and staff in all areas were polite .It was a much better experience than last time . .I also suggest you stop using paper cups ,A proper cup and even a glass would be nice . You should remember people are wanting to be pampered I realise that COVID is why rooms aren't being serviced ,but we have stayed at afew hotels in Sydney in last few months and the rooms are being serviced . Why not here?

Clean with convenient location

Customer review rating 5.0/5

Joshua P. Solo - 21/02/2021 Confirmed reviews ALL

The staff were absolutely amazing, what a credit to the industry.

Hello Josh, Thank you for the great review and the recognition of our team members. We are nothing but those who represent us. Happy Friday! Simon and Team
Customer review rating 5.0/5

Cameron Couples - 21/02/2021 Confirmed reviews ALL

Great valentines card and balloon. Great service and atmosphere.

Dear Cameron, I really appreciate you taking the time and making the effort to complete our survey. I am so pleased you enjoyed your stay with us, as well as the recognition of our team members. Simon Pattison General Manager

Canberra CBD Stay

Customer review rating 5.0/5

Conrad Couples - 20/02/2021 Confirmed reviews ALL

Really enjoyed our stay at Peppers Gallery Canberra. The hotel is well located and perfect for meeting up with family and friends

Dear Conrad Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Simon and Team

Mediocre experience

Customer review rating 3.5/5

Linda C. Couples - 19/02/2021 Confirmed reviews ALL

Our room must have been the furthest away from the lobby, room 240. We had a heavy suitcase and had to traverse a hallway, then an elevator, then another hallway, up some steps to the end of another hallway. This was very inconvenient for two seniors. The room was adequate however we had problems every day with on demand movies. The tv had a buffering problem and we complained several times before it worked. The problem was only in our area of the hotel but we did not get an offer to move rooms. On the morning of check out the tv told us our room was empty so we had been cut off before actually checking out. Breakfast was served in our room owing to COVID-19 but it was continental only, no cooked eggs, no cereals etc. The coffee arrived nearly cold and the croissant was overly greasy. The meal in the restaurant was excellent and all the staff were pleasant.

Dear Mr and Mrs C., I am appreciative of the constructive insights your review has given regarding room allocation. I have also been able to escalate the in-room movie issue that appears to have affected the whole hotel on and off, and we are now working through rectifying this. I am glad that you had an opportunity to enjoy Bicicletta and found the staff friendly. Kind Regards Simon Pattison General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 17/02/2021 Confirmed reviews ALL

Everything went smoothly. The bed was comfortable, the bathroom was very nice and well-equipped, and the desk was good. The check-in and check-out process were easy. The only comment I would make was that the room was a little noisy, probably from the air conditioning unit.

Hello Jennifer, I really appreciate you taking the time to share you feedback and it is great to see that it was an enjoyable experience. We cannot wait to have you stay with us again. Simon and Team

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