Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,066 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

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Room 1

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,066 reviews

Customer review rating 2.5/5

Jurek R. E. Business - Confirmed reviews ALL

Dear E., Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your kind comments about our location and are pleased to hear that our team helped make your stay a positive one. Thank you also for your continued support as an ALL Classic member. I sincerely apologise for the inconvenience you experienced on arrival. I understand how challenging it would have been to find parking and unload your luggage while travelling alone. Our ongoing refurbishment has unfortunately impacted both access and parking availability, and I appreciate your suggestion that guests should receive clearer advance notice. We are continuing to review our pre-arrival communications to ensure guests have a better understanding of what to expect before they arrive. Thank you also for your feedback regarding the bathroom temperature. I'm sorry that you found it uncomfortable, and your comments have been shared with our team as we continue upgrading our guest rooms and facilities. We genuinely appreciate your patience and understanding during this exciting transformation. Thank you again for your constructive feedback, and we hope to welcome you back to Peppers Gallery Canberra once the renovation is complete. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 4.5/5

Matthew B. Families - Confirmed reviews ALL

Dear Matthew, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you had a lovely stay and enjoyed your holiday in Canberra. It's wonderful to know that our team helped make your visit a positive one, and I will be sure to share your kind comments with them. Thank you also for your feedback regarding parking. We understand that parking can be challenging, particularly while our renovation is underway, and we appreciate you bringing this to our attention. We continue to look for ways to make the arrival and parking experience as smooth as possible for our guests. As a valued ALL Gold member, thank you for your continued loyalty to Accor. We truly appreciate your support and are delighted that you chose to stay with us. We look forward to welcoming you and your family back to Peppers Gallery Canberra again soon. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 5.0/5

Ying Z. Friends - Confirmed reviews ALL

Dear Ying, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay and that your experience left you with a good impression. It is especially rewarding to receive perfect scores across all aspects of your stay, including your accommodation, breakfast, cleanliness, our team, and your overall experience. Your recommendation means a great deal to us and serves as wonderful encouragement for our entire team. We are also pleased that you appreciated our sustainability initiatives during your stay. Thank you once again for choosing Peppers Gallery Canberra. We hope to have the pleasure of welcoming you and your friends back on your next visit to Canberra. Kind regards, Odea Z. Rooms Division Manager Peppers Gallery Canberra

Customer review rating 4.5/5

Peter J. M. Families - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice stay and that you found your room clean, well maintained, and comfortable. It's especially rewarding to know that our team made a positive impression, and I'll be sure to pass on your kind comments to the staff member who assisted with your booking. We also appreciate your patience and understanding regarding our ongoing renovation works. We recognise that the temporary changes to our public areas are not ideal, and we're working hard to complete this exciting project as quickly as possible while minimising any disruption to our guests. Thank you again for your support and for being an ALL member. We truly appreciate your feedback and look forward to welcoming you and your family back to experience our refreshed hotel once the renovation is complete. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 1.0/5

Kushneel A. P. Business - Confirmed reviews ALL

Dear Kushneel, Thank you for taking the time to share your feedback. I'm very sorry to learn that your first stay with us did not meet your expectations. I understand how disappointing it must have been to arrive and find the hotel under renovation, particularly when you were not expecting it. The temporary reception location, changes to the guest journey, and the closure of our restaurant have unfortunately impacted the experience for some of our guests, and I sincerely apologise that this affected your stay. I'm also sorry to hear about the issues you experienced with the TV, the missing body cream, and your overall impression of the room presentation. These are certainly not the standards we strive to deliver, and your comments have been shared with our maintenance and housekeeping teams for review and improvement. We appreciate your feedback regarding our breakfast, Wi-Fi, and overall facilities. While our renovation is a significant investment in improving the guest experience, we recognise that it has created inconveniences in the meantime. Your comments reinforce the importance of communicating these temporary changes clearly and ensuring we continue to deliver the best possible service throughout the project. Thank you again for your honest feedback. We regret that we did not provide the experience you were expecting, and we hope you may consider giving us another opportunity once our renovation is complete. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Other web-users rate our hotel

  • 355 reviews 8/10 Location
  • 652 reviews 5.9/10 Room
  • 642 reviews 8.1/10 Service
  • 12 reviews 2.4/10 WiFi
  • 288 reviews 5.8/10 Comfort
  • 271 reviews 5.8/10 Food
  • 186 reviews 4.7/10 Cleanliness
  • 164 reviews 3.8/10 Amenities

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