Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,089 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,089 reviews

Customer review rating 3.5/5

Sue E. H. Friends - Confirmed reviews ALL

The staff were great the rooms nice however due to your renovations breakfast at the QT was not a good experience. Our order was lost. Also we were unaware of the renovations until the day of our stay.

Dear Sue, Thank you for taking the time to share your feedback. I am pleased to hear that you found our team to be welcoming and that you enjoyed your room during your stay. I will be sure to share your kind comments with the team, who work hard to provide a positive guest experience. I am, however, sorry to learn that your breakfast experience at QT Canberra was disappointing. Whilst breakfast is currently provided through our partner venue during the refurbishment period, the experience you described, including your order being lost, is certainly not the standard we expect our guests to receive. Please accept my apologies for the inconvenience this caused. I also acknowledge your comments regarding the hotel renovations. While information relating to the refurbishment is available through our website and pre-arrival communications, I appreciate that learning of the works only shortly before your stay would have been frustrating and may have impacted your expectations of the experience. The refurbishment program represents a significant investment in the future of the hotel as we prepare for an exciting new chapter and our upcoming centenary celebrations. While there are temporary inconveniences associated with these improvements, we are confident the completed product will deliver a substantially enhanced guest experience while preserving the unique heritage character that makes the hotel so special. Thank you again for your feedback and understanding during this transition period. We hope to have the opportunity to welcome you back in the future so you can experience the hotel once the transformation is complete. Warm regards, Manoj Ramisetti General Manager

Customer review rating 0.5/5

Sally I. Business - Confirmed reviews ALL

I wasn’t advised that they were under renovation, had no restaurant, bar or breakfast. To call it a peppers is deceiving and the rooms were so old and unrenovated

Dear Sally, Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet your expectations and that you felt disappointed by the current state of the hotel and the facilities available during your visit. While information regarding the hotel's ongoing refurbishment and temporary changes to services is available through our website and booking information, I appreciate that this may not have been sufficiently clear in setting expectations prior to your arrival. I understand how arriving and finding that the restaurant is currently closed, breakfast is provided through our nearby partner venue, and bar service is temporarily operated from Reception could have been frustrating. I also acknowledge your comments regarding the condition of the guestrooms. The refurbishment currently underway includes a substantial investment into both public areas and guest accommodation as we prepare the hotel for its next chapter and its upcoming centenary celebrations. While many guests appreciate the heritage character of the building, I recognise that some aspects of the existing rooms may feel dated prior to the completion of the planned upgrades. Whilst I respectfully believe the hotel continues to offer many of the qualities guests associate with the Peppers brand, including personalised service, boutique character and a unique location, I understand that your experience did not align with those expectations on this occasion. Thank you again for your candid feedback. Comments such as yours help us improve how we communicate the guest experience during this important transformation period. We hope to have the opportunity to welcome you back in the future so you can experience the hotel once the renovations have been completed. Warm regards, Manoj Ramisetti General Manager

Customer review rating 2.0/5

Goutham V. Couples - Confirmed reviews ALL

We were not aware of the renovation, so the images on the website seemed misleading. We booked peppers as we had good experience in Launceston and Adelaide. However this was one of our worst Accor hotel experience.

Dear Goutham, Thank you for taking the time to share your feedback. I am genuinely sorry to learn that your experience did not meet the expectations you had formed from your previous stays with Peppers properties in Launceston and Adelaide. It is particularly disappointing to hear that this was one of your least satisfactory experiences within the Accor network. While information regarding the hotel's refurbishment is currently displayed on our official website and booking channels, I fully acknowledge your comments regarding the imagery and the expectations it created. I understand how arriving to find parts of the hotel undergoing renovation may have felt different from what you anticipated when making your reservation. Guest perception is incredibly important to us, and your feedback highlights the need for us to continually review how we communicate the current guest experience during this transition period. We want guests to arrive with a clear understanding of the facilities available and the improvements underway. The refurbishment program is a significant investment in the future of the hotel as we prepare for an exciting new chapter and the property's upcoming centenary celebrations. While we are confident the completed product will deliver a significantly enhanced guest experience, I appreciate that this does not change the impact the renovations had on your stay. Thank you again for your honest feedback. We value your loyalty to the Peppers and Accor brands and hope we may have the opportunity to welcome you back in the future once the transformation is complete and provide an experience more in line with the high standards you have come to expect from the brand. Warm regards, Manoj Ramisetti General Manager

Customer review rating 1.5/5

Jasper L. Solo - Confirmed reviews ALL

The construction was obviously less than ideal, but understandable. What was extremely unsatisfying was when I went to the front desk to complain that my television wasn't working, I was told to turn it off for 5 minutes and then back on, and when that didn't work, I was told that it was an issue that they had known about and that someone would come in on Monday to fix it, but this didn't solve any problems for me as I was leaving before Monday. The employee at the front desk didn't seem to care at all and that made me rather unhappy and left a negative taste in my mouth.

Dear Jasper, Thank you for sharing your feedback. Firstly, I would like to sincerely apologise for the frustration caused by the television issue during your stay. While I appreciate your understanding regarding the hotel's ongoing refurbishment works, I completely understand why the handling of your television concern left you disappointed. A non-functioning television is an inconvenience in itself; however, what is most concerning to me is that you felt your concern was not met with the level of care, urgency and empathy you should reasonably expect from our team. For that, I am genuinely sorry. While the advice provided was intended as an initial troubleshooting step, it is clear that once this did not resolve the issue, we should have explored alternative solutions rather than simply advising that a technician was scheduled to attend on Monday. I fully appreciate that this did not assist you during your stay and did not provide a satisfactory outcome before your departure. Please be assured that your feedback has been shared with our leadership team as a coaching opportunity to reinforce the importance of ownership, empathy and proactive problem resolution when guests raise concerns. Regardless of the circumstances, our goal should always be to leave guests feeling heard, supported and valued. Thank you for bringing this to my attention. Feedback such as yours helps us identify where we have fallen short and where we need to improve. I hope we will have the opportunity to welcome you back in the future and provide the level of service experience that we strive to deliver. Warm regards, Manoj Ramisetti General Manager

Customer review rating 4.0/5

Anthony D. Families - Confirmed reviews ALL

Good

Dear Anthony, Thank you for taking the time to share your feedback following your recent stay with us at Peppers Gallery Canberra. We are very pleased to hear you enjoyed the cleanliness of the hotel and the service provided by our team. Your kind comments and recommendation mean a lot to us, especially during our current refurbishment period. We truly appreciate your support as an ALL member and hope to welcome you and your family back again soon for another comfortable stay with us. Kind Regards, Odea Rooms Division Manager

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