Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,205 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Indulge in traditional, authentic Italian cuisine at Bicicletta Restaurant, located onsite

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,205 reviews

TripAdvisor Rating  3.9/5  2,384 reviews

Customer review rating 4.0/5

Richard R. Couples - Confirmed reviews ALL

We often stay here and this visit we were upgraded to one of the two new concept rooms. Whilst brighter and with a pleasing, art-decoish nod to the hotel's/Canberra's past, the execution is flawed – well, the bathroom is. The shower didn't drain properly; instead, letting water spread across 75-80% of the bathroom floor and out to the room entrance! The provision of robes and slippers was welcome, but the open-toe slippers are one-size-fits-all and my wife's feet simply slid out the end. I liked having two double powerpoints with USB outlets on either side of the bedhead, but what a pity none of them worked. The aircon left a lot to be desired and although set to 16º we were too warm to comfortably sleep, but that's probably a simply adjustment. Overall, whilst admiring the adventurous redesign aim, the execution leaves a lot to be desired...

Dear Richard, Thank you for your continued loyalty and for sharing such thoughtful feedback about your recent stay. It’s great to hear you appreciated the brighter look and design direction of our new concept rooms, but I’m truly sorry that several functional issues impacted your experience. Your comments about the shower drainage, the air-conditioning performance, and the bedside power outlets are absolutely valid. This isn’t the level of execution we aim for in our redesign, and your feedback is extremely helpful as we continue refining these rooms. I’ve shared all the details with our maintenance and project team so these concerns can be corrected promptly. I’m also sorry to hear the one-size slippers didn’t work well for your wife — thank you for calling this out, as it’s something we can easily improve moving forward. We really appreciate your balanced view: admiring the vision but highlighting where the practical elements need work. Feedback like yours genuinely helps us make the final version of these new rooms much better. Thank you again, Richard, and we look forward to welcoming you back soon. Kind regards, Odea Front Office Manager

Customer review rating 2.0/5

Becky W. Business - Confirmed reviews ALL

Wasn't given the room category I booked. I was given a larger room (which wasn't mentioned and I didn't request it) BUT it was located on the ground floor close to the lobby - very noisy later in the evening and early in the morning. The room decor was tired with the material on the bed head deteriorating and shedding all over the floor. The shower head was broken and when turned on the water either spray into the corner on the wall (so i couldnt get into the water stream) or directly onto the floor - this resulted in water all over the bathroom and the door between the two rooms - very wet slippery and messy. I mentioned this to concierge and it was fixed on the same day. The hotel was close to everything which is why I selected it and I was given extended parking on the day of checkout which I appreciated. Based on my experience I wouldn't recommend to others.

Dear Becky, Thank you for taking the time to share such detailed feedback. I’m very sorry that your stay did not meet expectations. While we upgraded you to a larger room, we should have clearly communicated this at check-in, and I apologise for the noise disturbance that came with the ground-floor location. Your comments regarding the room condition, the worn bed head, and the faulty shower head are absolutely valid. I’m glad our team could fix the shower the same day, but the issue should never have occurred in the first place. I’ve shared your feedback with our maintenance and housekeeping leaders so these matters can be addressed promptly. I also take on board your comments about staff engagement and the clarity of information at arrival. It’s important to us that guests feel supported from check-in through to departure, and we’ll be reinforcing this with the team. Thank you again for your honesty — and I’m pleased to hear you appreciated the cleanliness of the room and the extended parking on departure. I truly hope we’ll have the opportunity to provide you with a much smoother and more comfortable stay next time. Kind regards, Odea Front Office Manager

Customer review rating 2.0/5

Jess L. O. Business - Confirmed reviews ALL

It was a bit of a shame that there was limited mini-bar access without having to walk to reception, limited room service for people travelling and working long hours and the room was a little lacking in upkeep.

Dear Jess, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay didn’t meet expectations, especially while travelling for work and managing long hours. Your comments regarding the lack of in-room minibar access, limited room service availability, and the condition of the room — including the peeling bed head, low lighting, and lack of bedside charging points — are completely valid. This isn’t the experience we want to deliver, and I appreciate you calling these issues out clearly. We’re currently reviewing both our in-room amenities and room upkeep standards, and your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. I also appreciate your comment on convenience in relation to sustainability measures. Your perspective is important, and it’s something we will take into consideration as we refine our processes. Thank you again, Jess. I’m sorry we missed the mark on this occasion, and I hope we’ll have the chance to provide a much smoother and more comfortable stay in the future. Kind regards, Odea Front Office Manager

Customer review rating 4.0/5

Nick B. Business - Confirmed reviews ALL

clean and comfortable well appointed rooms. Conference room air con not fabulous

Good Afternoon Nick, Thank you for your review and for highlighting the cleanliness and comfort of our well-appointed rooms. We're pleased to hear that these aspects of your stay met your expectations. We’re sorry to learn that the air conditioning in the conference room was not ideal. Your feedback is valuable, and we will be reviewing this with our team to ensure all guests know where to access the AC control panel. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Warm regards, Ally The Peppers Team

Customer review rating 5.0/5

Jean C. Business - Confirmed reviews ALL

I spent a few days at Peppers attending a conference at ANU, which was just across the main road and so within walking distance. Staff were friendly and helpful, and my room was comfortable with plenty of natural light. Peppers is also fairly close to Canberra Airport.

Good Afternoon Jean, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay with us at Peppers and that our location made attending your conference at ANU convenient. It’s wonderful to know our team made you feel welcome and that your room’s natural light added to your comfort. We’re also glad our proximity to Canberra Airport was helpful for your travels. We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Canberra. Warm regards, The Peppers Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.