Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,184 reviews

Peppers Gallery Hotel Canberra - Image 1
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BICICLETTA

Bicicletta restaurant has served its last meal on the 15th of December 2025 as we make way for an exciting new chapter at Peppers Gallery Hotel Canberra. While we are saying goodbye for now, the team is Cooking up a fresh new concept. We'll see you soon..

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,184 reviews

TripAdvisor Rating  3.9/5  2,387 reviews

Customer review rating 2.0/5

Doug M. Business - Confirmed reviews ALL

The closure of the restaurant for renovation should have been advised before arrival. For those that automatically get breakfast it means that we have to find somewhere else for that and this is an annoyance. A welcome drink Voucher is nice but with no bar to redeem it at it’s a bit hard to use again what is the point. And staff seem unaware of when the renovation will be complete.

Dear Mr. Doug M., Thank you for sharing your feedback and for your continued loyalty to Peppers Gallery Hotel Canberra. We truly value having you stay with us regularly, and I’m sorry that the temporary restaurant closure caused disappointment during this visit. While information about the renovation was shared ahead of arrival, it’s clear that this didn’t come through clearly enough for you, and I apologise for that. We understand how important breakfast and dining convenience are, particularly for our regular business travellers, and we’re continuing to refine how we communicate these updates so expectations are clear and consistent. Your comments regarding the welcome drink voucher and renovation timeframe have also been noted, and we’re working closely with our team to ensure they’re better equipped to provide clear guidance while improvements are underway. Thank you again for your honest feedback and ongoing support. We genuinely appreciate your loyalty and look forward to continuing to look after you during your stay and on future visits. Warm regards, Odea Front Office Manager

Customer review rating 2.5/5

Teresa A. Couples - Confirmed reviews ALL

Was informed restaurant was closed only a couple of days before stay, but assured bar would be open for drinks and snacks and they would recommend restaurants nearby. Upon checking in, told bar would be open, received written advice of that and suggested uber eats would be accommodated. There would be no housekeeping and no room service. First afternoon we go to bar, not open. Reception checked and then came to tell us we were not informed correctly bar was closed. Housekeeping came at 3pm to service room which was unexpected because we were told there would be no housekeeping. 2nd day of stay - bar still not open. 3rd day of stay- ordered uber eats cos bar wasn’t supposed to be open, bar was open but closing in 30 mins. I don’t have a problem with operational changes but when it’s not communicated properly, that’s annoying and lost the property dollars.

Dear Teresa, Thank you for taking the time to share your feedback. I’m sorry that inconsistent communication during your stay caused frustration — particularly around our dining and service arrangements. I understand how disruptive that can be, especially when plans change day to day. While the restaurant was closed during your visit, we aimed to provide clear pre-arrival information and suitable alternatives. It’s clear that this wasn’t communicated consistently throughout your stay, and that’s something we are actively addressing to ensure clearer, more reliable information at every touchpoint. I’m also sorry for the inconvenience caused by the maintenance issue you mentioned. This has been shared with our team to ensure follow-up and improved responsiveness going forward. Thank you for recognising the property itself and for sharing your experience so openly. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Odea Front Office Manager

DISAPPOINTING

TripAdvisor rating 2.0/5

Masonsfalls TripAdvisor review

From reading the reviews it is clear that this property has some work to do in getting it up to the standard ‘Accor and Peppers’ brand are known for along with some serious training of their staff. As Accor members we were so disappointed during our 3 night stay however, we do want to say a huge thankyou to Odea, Front of House Manager who did everything he could to try and ensure some of the problems we were faced with were rectified , he is certainly an asset to the Accor Group and we thank him sincerely. It is disappointing that the owners haven’t taken on board the reviews of their guests who take time to offer feedback and to date I’m still yet to receive a response from the General Manager to an email I preferred to write rather than outlining our grievances in a review. I’m still hopeful (so is our party of 8) that we may receive an apology for ruining our NYE! We certainly won’t be in a hurray to book another stay at any Accor properties.

Customer review rating 3.0/5

Aneesh G. Families - Confirmed reviews ALL

The stay was not bad But. Was not informed that the restaurant is under renovation We drove more than 15hrs and found out there was not food in the hotel we were staying at

Dear Aneesh, Thank you for taking the time to share your feedback. I’m pleased to hear that you found the accommodation comfortable and that your overall stay was satisfactory. I’m very sorry, however, that the temporary closure of our restaurant due to renovations was not clearly communicated prior to your arrival — especially after such a long drive. I understand how disappointing it must have been to discover this on arrival, and your comments have been shared with our team to ensure this information is communicated more clearly at booking and pre-arrival stages. We appreciate your understanding and your feedback, which helps us improve how we set expectations for our guests. We hope to have the opportunity to welcome you and your family back in the future for a more seamless experience. Kind regards, Odea Front Office Manager

Customer review rating 4.0/5

Philip V. Solo - Confirmed reviews ALL

One of Canberra's better accommodation options. Pity the restaurant was closed for renovations.

Dear Philip, Thank you for sharing your feedback and for choosing to stay with us. I’m pleased to hear you enjoyed the accommodation and overall experience with us. I appreciate your understanding regarding the temporary restaurant closure while renovations are underway. These improvements are aimed at enhancing the dining experience, and we look forward to welcoming you back once they’re complete. Thank you for your loyalty as an ALL Platinum member, and we hope to see you again soon. Warm regards, Odea Front Office Manager

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Other web-users rate our hotel

  • 366 reviews 8.2/10 Location
  • 680 reviews 6.1/10 Room
  • 689 reviews 8.4/10 Service
  • 11 reviews 4.3/10 WiFi
  • 312 reviews 6.7/10 Food
  • 204 reviews 5.2/10 Cleanliness
  • 153 reviews 5/10 Amenities
  • 125 reviews 4.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.