Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,168 reviews

Peppers Gallery Hotel Canberra - Image 1
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,168 reviews

TripAdvisor Rating  3.9/5  2,388 reviews

Customer review rating 5.0/5

Daryl H. Couples - Confirmed reviews ALL

It was only an overnight stay. I was lucky enough to get an upgrade. Parking is off site and a short drive. Staff were very helpful. Unfortunately they do serve breakfast on the weekends.

Dear Daryl, Thank you very much for your wonderful feedback and for choosing to stay with us. We’re delighted to hear you enjoyed the upgrade, found the rooms comfortable, and felt well looked after by our team. It’s especially pleasing to know your recognition as an ALL Platinum member met — and exceeded — expectations. We truly appreciate your loyalty and your kind words. Thank you also for noting the weekend breakfast arrangement. We appreciate your understanding and are continuing to enhance our food and beverage offering as part of our ongoing improvements. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Odea Front Office Manager

Still a nice place to stay at.

TripAdvisor rating 4.0/5

AleksP1981 TripAdvisor review

I’ve been staying at this property since it was The Diamant many years ago. It has remained very similar in style ever since, and in some ways is showing signs that it’s becoming dated. Being that the property od very likely to be Heritage listed, there’s only so much that can be done and probably needs time to get certain approvals, etc. but I can imagine this hotel being a stand out. In saying that, the staff are friendly, the rooms are clean, and the location is peaceful. There are restaurants close by - currently the on site restaurant is closed for renovations and you are directed to the QT next door - I didn’t actually have a need for it. Canberra centre is within walking distance, although I didn’t realise that there was substantial road closures and much of the centre is being redeveloped for the light rail extension. Even the maps feature on phone couldn’t keep up with where to go. It probably took an extra 400m until I figured out the way and then going back from the city I chose a different route to avoid the works.

Customer review rating 1.5/5

Mary M. Couples - Confirmed reviews ALL

We booked using my platinum Accor plus card thinking we will have a nice quick getaway but when I arrived I was told that we could not have breakfast the next morning using my card. We were given drink vouchers but couldn’t use it because you had no juice or decaf coffee. There was no welcome drink. To top it off we had a very uncomfortable night! The bed was bouncy and the aircon was so strong even though it was on the lowest. It would have been good to have made it clear when booking this hotel that the restaurant was not in operation. I would have booked somewhere else.

Dear Mary, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations, particularly as it was intended to be a relaxing getaway using your Accor Plus benefits. We regret the disappointment caused by the temporary unavailability of our restaurant and the confusion around breakfast and beverage offerings. We understand how important clear communication and comfort are to the overall experience, and your comments regarding the bed comfort and air conditioning have been shared with our team for review. We would also like to share that the hotel has commenced a staged renovation and upgrade program, focusing on guest room comfort, bedding, in-room amenities, and our food and beverage offering. We are genuinely excited about these improvements and the refreshed experience they will bring to future stays. Thank you again for your honest feedback and for your loyalty as an ALL member. While we regret that this visit fell short, we hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Warm regards, Odea Front Office Manager

Customer review rating 5.0/5

Roderick W. Families - Confirmed reviews ALL

Clean, well located and very friendly staff

Dear Roderick, Thank you for your wonderful feedback. We’re delighted to hear you had a great experience and enjoyed our clean rooms, convenient location, and friendly team. It’s great to know the booking process through the ALL App was smooth and that every part of your stay — from arrival to departure — met your expectations. Your recommendation truly means a lot to us. We look forward to welcoming you and your family back again soon. Warm regards, Odea Front Office Manager

Customer review rating 3.5/5

Emma D. Business - Confirmed reviews ALL

The bathroom doors have a 1 inch gap between them facing the toilet. I would not share this room with anyone! The tv was not able to access tv channels. There was no Coke Zero for welcome drink.

Dear Emma, Thank you for taking the time to share your feedback. We’re pleased to hear you found the stay comfortable overall and that our team provided excellent service. I’m sorry to learn about the bathroom layout, TV access, and the unavailability of your preferred welcome drink. We understand how these details can impact comfort, particularly when travelling for business, and we appreciate you bringing them to our attention. We’d also like to share that the hotel has commenced a staged renovation and upgrade program, which includes improvements to room design, in-room technology, and guest amenities. Your feedback is timely and helps guide these enhancements. Thank you again for your loyalty as an ALL Gold member. We hope to have the opportunity to welcome you back and provide a more refined experience in the future. Warm regards, Odea Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 365 reviews 8.3/10 Location
  • 681 reviews 6.2/10 Room
  • 689 reviews 8.4/10 Service
  • 11 reviews 4.3/10 WiFi
  • 315 reviews 6.3/10 Food
  • 202 reviews 5.2/10 Cleanliness
  • 154 reviews 5.1/10 Amenities
  • 128 reviews 4.9/10 Breakfast

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