Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.2/5 1,207 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone
Fax +61 2 6175 2233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,207 reviews

TripAdvisor Rating  3.9/5  2,386 reviews

Customer review rating 4.5/5

Kerin J. Friends - Confirmed reviews ALL

At every step, the staff were as helpful as they could possibly be, and very friendly. They made me feel important to them. The bar and restaurant are lovely, great drinks and atmosphere, and a really satisfying menu in the restaurant. Our rooms were gorgeous and immaculate, and it was cool how they have artwork everywhere. I really liked the iced tea on the front counter for anyone to have some. It was a little bit of a maze getting around to and from our rooms but that's just the nature of a historic building. The only part that was tricky was the parking as it is in a separate building, but we checked in and out at the front desk the drove around to the parking. I would definitely stay again, it's a great location and I really enjoyed my stay.

Customer review rating 2.5/5

Paul R. Solo - Confirmed reviews ALL

Average…mouldy shower space and unwatchable tv due to poor reception.

Dear Paul, Thank you for taking the time to share your feedback. I’m sorry to hear that the cleanliness of the shower and the TV reception impacted your stay — this is certainly not the experience we want our guests to have. Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up, and these issues are also being addressed as part of our ongoing room upgrades and maintenance program. I appreciate you acknowledging the service provided by our team, and I hope we’ll have the opportunity to welcome you back and provide a much more comfortable experience in the future. Kind regards, Odea Front Office Manager

I should have read the latest reviews before booking!

TripAdvisor rating 3.0/5

mrluncha TripAdvisor review

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Customer review rating 1.0/5

Malcolm L. Couples - Confirmed reviews ALL

treated poorly

Dear Malcolm, Thank you for sharing your feedback. I’m genuinely sorry that your experience with our restaurant and service left you feeling poorly treated — that’s not the impression we ever want to give, especially to our ALL members. I’ve already been in touch with you personally to better understand what happened and to address your concerns directly. Your comments have also been shared with our team as part of our ongoing review of service levels and staffing. Thank you for taking the time to let us know. We appreciate your feedback and the opportunity to improve. Kind regards, Odea Front Office Manager

Customer review rating 0.5/5

Luke S. Solo - Confirmed reviews ALL

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Dear Luke, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your restaurant experience left you feeling singled out and poorly treated — this is not acceptable and certainly not the standard we aim to deliver, particularly for our ALL Gold members. Your comments regarding service consistency, staff conduct, and the condition of the hotel have been taken seriously and shared with our senior leadership team for review and corrective action. I’m pleased to hear our reception team was able to assist you positively, though I regret that this was the exception rather than the norm during your stay. Thank you again for raising this with us. Kind regards, Odea Front Office Manager

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Other web-users rate our hotel

  • 373 reviews 8.1/10 Location
  • 694 reviews 6/10 Room
  • 707 reviews 8.3/10 Service
  • 11 reviews 5.4/10 WiFi
  • 318 reviews 6.7/10 Food
  • 216 reviews 5.1/10 Cleanliness
  • 162 reviews 5.1/10 Amenities
  • 128 reviews 4.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.