Dear Gary P., We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Campbell Team

Dear John, Thank you for taking the time to share your feedback regarding your stay at The Sebel Canberra Campbell. We are pleased to hear that you enjoyed our great location and found the hotel to be a good choice for your stay. We truly appreciate your feedback and are glad that our convenient location contributed positively to your experience. Thank you again for your review, and we hope to have the pleasure of welcoming you back to The Sebel Canberra Campbell in the future. Sincerely, The Sebel Campbell Team

Dear Kyle, Thank you for taking the time to share your wonderful feedback regarding your stay at The Sebel Canberra Campbell. We are delighted to hear that you enjoyed our fantastic central location and found it convenient for everything you needed during your stay. It is also wonderful to know that our helpful team contributed to making your experience easy and stress-free, and that everything was perfect. Thank you again for your kind feedback and perfect score. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely, The Sebel Campbell Team

Dear Martin, Thank you for taking the time to share your detailed feedback regarding your stay at The Sebel Canberra Campbell. While we are pleased to hear that you were happy with your room and our convenient location, we are sincerely sorry that your experience with our front desk service fell short of expectations. We particularly regret the lack of clear communication regarding parking, the error with your account resulting in a duplicate room charge, and the way this matter was handled when you brought it to our attention. We also apologise that we were unable to accommodate your requested early check-in and, importantly, that the promised call when your room became available did not take place. We understand how disappointing this would have been, particularly with your function timing and prior requests. Your feedback is very important to us, and we will be sharing your comments with our team to ensure these areas are addressed and that we provide a more attentive and seamless experience for our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence and provide you with the level of service you should expect from us on a future visit. Sincerely, The Sebel Campbell Team

Dear Kathleen, Thank you for taking the time to share your feedback following your stay at The Sebel Canberra Campbell. We are very sorry to hear about the issues you experienced with the apartment. The stale milk smell, carpet stains, and condition of the bathroom sink drain are certainly not the standard we aim to provide, and we sincerely apologies for the inconvenience and disappointment caused. We appreciate you bringing these matters to our attention. Your comments have been shared with our housekeeping and maintenance teams so that the concerns can be addressed and the necessary checks carried out. We value your feedback and hope that, should you choose to stay with us again in the future, we will have the opportunity to provide you with the clean and comfortable experience our guests should expect. Sincerely, The Sebel Campbell Team

Dear Marelle, Thank you very much for your lovely feedback regarding your stay at The Sebel Canberra Campbell. We are delighted to hear that you found your apartment comfortable, quiet, and well suited to your needs. It is also wonderful to know that you enjoyed our convenient location and had a pleasant stay with us. Thank you again for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back to The Sebel Canberra Campbell in the future. Sincerely, The Sebel Campbell Team

Dear Rita, We very much appreciate your comments regarding your stay at The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed your stay and found our staff helpful and attentive. We are also pleased that our team was able to promptly contact you regarding your mobile phone and assist in having it returned to you. I will share your kind comments with our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Campbell Team

Dear Shelly A., Thank you for taking the time to share your feedback regarding your stay at The Sebel Canberra Campbell. We are delighted to hear that you appreciated our pet-friendly offering. However, we sincerely apologise for the inconvenience caused by the air conditioning repeatedly returning to 28 degrees despite your attempts to adjust the temperature. We understand how frustrating this would have been and appreciate you bringing this to our attention. We will share your comments with our team so that the issue can be investigated and addressed accordingly. Your feedback is valuable to us as we strive to continuously improve the comfort and quality of our guests' stays. Thank you again for sharing your experience, and we hope to have the opportunity to provide you with a more comfortable stay on your next visit. Sincerely, The Sebel Campbell Team

Dear Jennilee, We very much appreciate your comments regarding your stay at The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed our central location, as well as the service and your room. I will share your kind comments with our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Campbell Team

Dear David, Thank you for taking the time to share your feedback following your stay at The Sebel Canberra Campbell. We are delighted to hear that you found our hotel modern, comfortable, and clean. It is wonderful to know that you enjoyed your overall experience with us. We also appreciate you bringing the lift efficiency, shower head issue, and delayed invoice to our attention. We sincerely apologise for the inconvenience caused, particularly the shower issue on a chilly Canberra morning. Your feedback has been shared with our relevant teams for follow-up, and we will work to address these concerns and improve our guest experience. Thank you again for your valuable feedback. We look forward to welcoming you back to The Sebel Canberra Campbell in the future. Sincerely, The Sebel Campbell Team

Dear Danielle F., We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Campbell Team

Dear Chung, We very much appreciate you taking the time to share your wonderful feedback following your second stay at The Sebel Canberra Campbell. It is always a pleasure to welcome returning guests, and we are delighted to hear that the apartment had everything you needed and that you enjoyed another comfortable and relaxing stay with us. We are particularly pleased to hear your kind comments regarding the cleanliness of the apartment, the comfort of the bed and the convenience of the kitchenette and in-room laundry facilities. It is also wonderful to know that you found our location convenient, with a selection of dining and drinking options nearby. Thank you also for recognising the excellent service provided by our team member. We will be sure to share your lovely feedback with the team, as we know how much these comments mean to our staff. We are especially pleased to hear that she made another positive impression during both of your stays. We also appreciate your comments regarding your Accor Platinum membership and the recognition of your benefits. While we are pleased that you still received a welcome amenity, we understand your disappointment regarding the room upgrade. We will share your feedback with the relevant team to help ensure a smoother experience for future stays. Thank you once again for your kind recommendation of The Sebel Canberra Campbell. It was a pleasure having you stay with us for a second time, and we sincerely hope to welcome you back again in the future. Sincerely, The Sebel Team

Dear Constance, We very much appreciate your comments regarding your stay at The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback, and we are delighted to hear that you found everything lovely and enjoyed our comfortable accommodation and great location. We also appreciate your feedback regarding the booking experience and your desire to speak directly with reception. We understand how valuable personal interaction can be, and we are sorry that this was not as accessible as you would have preferred. I will share your comments with our team as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team