The Sebel Canberra Campbell

Customer review rating (ALL Rating) 4.3/5 542 reviews

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16 Provan Street, 2612 CANBERRA, Australia

Description

Hotel extras

  • Close to the National Convention Centre Canberra and the Australian War Memorial

  • Pet Friendly hotel (no fee) with apartment style living and a kitchenette in every room

  • A short 1.1km walk to the city centre and CBD

  • 'Room Only' property with a selection of amazing cafes at your doorstep

  • Limited undercover secured car parking at $25 per night or off street parking available

Our accommodation(s)

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Hotel location

The Sebel Canberra Campbell

16 Provan Street
2612 CANBERRA
Australia

GPS:-35.28922, 149.142553

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  542 reviews

TripAdvisor Rating  4.0/5  13 reviews

Clean and roomy with pleasant staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I'll be back!

Dear Susan G., We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Campbell Management

good stay room was clean and counter staff were very helpfull

Customer review rating 4.0/5

Phil R. Families - Confirmed reviews ALL

it was short but pleasant enough

Dear Philip R., We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Campbell Management

First time stay, won't be the last!

Customer review rating 5.0/5

Jack Solo - Confirmed reviews ALL

Well appointed, new hotel that I would usually not consider. After my stay, I'll definitely be back. Large rooms, incredibly clean and great service.

Dear Jack P., We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Canberra Campbell Management

Well Located - Cleanliness not Good

Customer review rating 2.0/5

Tony Families - Confirmed reviews ALL

We were assigned a 2 bed apartment Room 504 There a smoky smell + a spray that obviously was to help smell, so mixed together was not pleasant. We were then moved to room below 404 and unfortunately in this room the cleaning of the room was very unsatisfactory, fingers marks on cupboards and drawers in kitchenette , splash back dirty in kitchen Kettle dirty inside Empty hand soap bottle in bathroom, 2 small hand towels left behind bathroom door from previous guests Sliding doors glass dirty in lounge area Wardrobe mirror doors fingers marks over them We went to report this on our exit, but no one on reception as on break! We didn’t report all this immediately as it was late when we moved room approx 9:30pm

Dear Anthony D., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Campbell. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Campbell Management

Poor check-in system, good location

Customer review rating 1.5/5

Marissa Business - Confirmed reviews ALL

I had a week long stay here. The hotel is located just off the lake and is convenient to most places in Canberra. I was also pleased with the kitchen, although disappointed in the size of the room as I thought I had booked on that would be slightly larger. In any case, nearly all of the good qualities of this hotel were outweighed by my on arrival experience on my first night. I am a young woman, travelling alone. While I am very capable, I was completely caught off guard by the check-in system established by this hotel should you arrive after hours. If you arrive to the hotel after 10pm, you can not check in and the front door of the hotel is locked. I was never told this, nor is this published on any of the confirmation emails I received or on the All.com app. So when I arrived at 10:40pm, after a delay in my journey, I was quite panicked about how to get in. To the right of the door on the wall, not clearly signposted, is a small lockbox with a plaque that reads “Please call this number or this number if you arrive out of hours.” This policy assumes the person checking in has service and is not from out of the country with no signal or service. I tried several times to call both numbers, but I was not able to get connected. For 30 minutes, I was stood alone, in a city I’m unfamiliar with, outside the hotel with no way to get in, no car, and no help. Up the street, I saw a man pass by on his way home from the gym. With no other option, I ran after him to ask if I could borrow his phone to call the number so that I could get access to my room key. While the man was very nice and helpful, this should never have had to happen and I should never have had to be in that situation. On top of this, when I finally was able to ring the number on the lockbox, I was asked to provide another credit card and all of the details on this credit card. Keep in mind, I am borrowing a strangers phone and he is just a few metres away (he was kind enough to walk away). Why is a credit card classified as an identity check when you already have one on file? Why am I made to read these numbers allowed in a public space? Finally, after “verifying my identity” I was given the lockbox code to get my hotel key which would open the front door and my room. Why couldn’t this have been emailed to me if I hadn’t arrived within hours? Why were “out of hours” check in not communicated to me or anywhere on the website? I was put in a vulnerable and uncomfortable position by this hotel just due to their out of hours check in policy. I sincerely hope this mechanism is fixed for any future visitors. I have contacted the hotel to notify them of my situation and to ask that they fix this in future, but it has been a week and I have still not heard back. Again, while the room was nice, this situation put me on edge and I will not be staying here again if the check in policy is not amended to account for situations like this.

Dear Marissa M., Thank you for taking the time to tell us about your experience at the The Sebel Canberra Campbell. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Canberra Campbell Management

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Other web-users rate our hotel

  • 331 reviews 8.5/10 Location
  • 477 reviews 7.9/10 Room
  • 244 reviews 6.8/10 Service
  • 23 reviews 5.4/10 WiFi
  • 228 reviews 7.5/10 Comfort
  • 186 reviews 8.1/10 Cleanliness
  • 136 reviews 5.2/10 Amenities
  • 118 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.