Mercure Canberra 4 stars

Customer review rating 4.4/5 7,963 reviews

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ALLSAFE approved hotel

Mercure Canberra
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+ 21 Services
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Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40 / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40 / 431 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Non contractual photo

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,963 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,148 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Disappointed

Customer review rating 4.4/5

Chris Business - 04/08/2020 Confirmed reviews ALL

Check in good. Room clean but very sparse I'm guessing due to Covid. Tiny little pack of Shampoo and tea/coffee given at check in time. Breakfast poor and no papers in the Hotel at all, you can't be holding back newspapers due to Covid! Evening meal in Olims, also disappointing. We have used this Hotel for many years with our business trips but not expect to be returning.

Dear Chris M., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Good stay

Customer review rating 4.4/5

Anonymous Families - 03/08/2020 Confirmed reviews ALL

very happy with our experience. Service was friendly and room was great

Dear Joel C., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great stay as usual

Customer review rating 4.4/5

Stephen K. Couples - 03/08/2020 Confirmed reviews ALL

A short notice, Jasmine welcomed us again. Lam and Bistro staff were excellent. So glad Mercure Canberra is slowly recovering from the Covid-19 restrictions.

Dear Stephen K., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great ambience

Customer review rating 4.4/5

Ros W. Solo - 03/08/2020 Confirmed reviews ALL

I had a two night stay en route to a week of skiing. Very pleasant stay, very helpful staff, lovely comfortable and spacious room.

Dear Roslyn W., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great stay

TripAdvisor rating 4.0/5

Colin W 03/08/2020 TripAdvisor review

The Mecure Braddon is located in a great spot for what we like to do in Canberra. You can walk to the War Memorial, Parliament House and Canberra Shopping Centre. The A/manager Lukas Wilfling and his staff are excellent, with Covid issues etc they are all freindly and nothing is a problem. Attached to the accommodation is the Olim Tavern great for meals and a drink.

Dear Colin W, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 0423 333 916 E: gm@mercurecanberra.com.au

Good Hotel

Customer review rating 4.4/5

Peter Friends - 02/08/2020 Confirmed reviews ALL

I stayed here in 2004 when I was last in Canberra. The place was known as Olims then and the room and service were great. I noted that although the name has changed the room and service I rec'd was as good as when I was last here.

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Good stay, dog friendly

Customer review rating 4.4/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

Tried the Mercure with my partner to check first whether my dogs would be able to stay and if futures visits will be a good fit for them. I’ll be looking forward to taking them in the future! The hotel room was good. Some points to improve on would be the heater in my room was weak and the bathroom could be a bit more bright. Overall would be happy to book again!

Dear Victor W., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great stay!

Customer review rating 4.4/5

Kate Families - 02/08/2020 Confirmed reviews ALL

The staff were wonderful and helpful from when we arrived to when we left. It was such a wonderful experience. Thank you for being so friendly and helping my children and I with all our our luggage. A great experience compared to all other similar hotels. Mecure Canberra will definitely be our go-to hotel for stays in Canberra.

Dear Kate I., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Well located

Customer review rating 4.4/5

Angela Business - 01/08/2020 Confirmed reviews ALL

The service I received at the restaurant and bar by the Assistant food and beverage Manager was excellent. He made suggestions, gave samples, checked on the overall experience. He has product knowledge and excellent Customer service skills. The coffee machine in the meeting room was a great addition. My only complaint was that 2 little milks I received for my 2 nights stay. I really enjoy a couple my coffee. 1 at night and a couple as I am getting dressed in the morning. Most motels provide this facility. Some have really nice coffee in the rooms.

Dear Angela N., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great location, great room, friendly staff

Customer review rating 4.4/5

Elaine Families - 01/08/2020 Confirmed reviews ALL

Room was a wonderful size, and hotel in a very central location. The hotel was beautifully presented (a great fit for families and anyone who enjoys heritage buildings or gardens), and the staff were all amazing. The food was delicious as well. We will be returning.

Dear Elaine C., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…
Customer review rating 4.4/5

Tracie Families - 28/07/2020 Confirmed reviews ALL

Comfortable & relaxing

Dear Tracie, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that you and your family had a lovely time with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Wonderful staff and excellent service

Customer review rating 4.4/5

Julia W. Couples - 28/07/2020 Confirmed reviews ALL

We were treated with kindness and respect. I had forgotten to check to see if we had a bath which we didn’t but when I asked if we could change rooms to one with a bath nothing was too much trouble and with Covid I understand this would have been more tiresome than normal. Staff were cheerful and always helpful, in fact I wish we had booked for two nights. The loft rooms are amazing.

Dear Julia, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you so much for your lovely comments about our team! It means a lot in such difficult times, I have made sure to already pass on your feedback to our Front Office Manager Rosa (I also agree she is amazing). Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Great Staff

Customer review rating 4.4/5

Dr W. H. Couples - 28/07/2020 Confirmed reviews ALL

The staff were particularly helpful in this stay. Nothing was a trouble to them and they helped us in many ways. It was great that it was so close to Sage where we had a magic meal.

Dear Wilbur, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it is in regards to our staff. We pride ourselves on our customer service. Thank you again for sharing your experience, and I look forward to welcoming you and your electric car back in the future! Sincerely, Kelsey Neale Assistant Manager

Good stay

Customer review rating 4.4/5

Craig Couples - 26/07/2020 Confirmed reviews ALL

Good stay, breakfast wasn’t too great but overall would recommend

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that overall you had a nice stay with us. Please let me express my apologies to issues surrounding breakfast. I will pass on your feedback to our food and beverage team so we can continue to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Slightly disappointing

Customer review rating 4.4/5

Wendy Couples - 26/07/2020 Confirmed reviews ALL

This was the fifth stay at Olims for us. What used to be a hotel with class and personality seems to have morphed into little more than a soulless pub. We had 2 breakfasts, 1 lunch and 2 dinners during our stay. The breakfasts were adequate but not noteworthy, the waitress could have topped up our coffees for example, and the drinks should arrive before the food. The lunch was excellent, we have since looked up the recipe for the bacon and tomato soup. Our waitress Arkie was busy, attentive and exactly the person we would employ in our own business. The sirloin steaks were cooked to perfection and we told the chef so. We felt that the wine/drinks menu was limited with no Tia Maria, no moscato, no spumante or any sweet sparkling wine. Also the Iron Jack beer had run out before my second. Just one other point, does the one welcoming drink voucher really need to be limited to this , not that. What difference can it possibly make to the bottom line? All it says is 'Welcome, but not too welcome"

Extremely friendly staff

Customer review rating 4.4/5

Vesna Families - 25/07/2020 Confirmed reviews ALL

The staff go above and beyond with their experience and friendliness, made my stay comfortable in my grief due to my brother’s passing. Extremely grateful and would highly recommend you hotel due to you exceptional staff. Thank you

Dear Vesna, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for your lovely words about our team, I am glad we were able to be of assistance in such a hard time for yourself. Thank you again for sharing your experience, I hope we can welcome you back in the future under better circumstances. Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Colin S. Couples - 24/07/2020 Confirmed reviews ALL

staff all very friendly, courteous and willing to assist. Olims is great for a meal. Close to all things in Canberra

Dear Colin, We very much appreciate your comments about your most recent stay at the Mercure Canberra. Thank you for your lovely feedback about our staff, I will make sure to pass this onto them.Please let me extend my apologies to the issues with your pillows. Next time we would be happy to give you some different options! Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Overnight stay

Customer review rating 4.4/5

Anonymous Couples - 24/07/2020 Confirmed reviews ALL

Comfortable overnight stay using Accor Plus points to offset the cost, with dinner at Olims using our Accor Plus card

Dear Audrey, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you had a lovely stay with us and were able benefit by using your Accor discount with us. Thank you for your kind words about our Bistro staff. I will make sure to pass your feedback onto them. Please let me express my apologies in regards to the fridge in your room. Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Pleasant Canberra Stay

Customer review rating 4.4/5

Marian G. Couples - 23/07/2020 Confirmed reviews ALL

Hotel staff were pleasant, room comfortable, weather excellent.

Dear Marian, We very much appreciate you taking the time to provide us comments on your stay. We strive to provide a friendly and helpful service to our guests so your comments about our staff is greatly appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Pleasantly surprised

Customer review rating 4.4/5

Jarek W. Families - 22/07/2020 Confirmed reviews ALL

Being an established hotel one could expect a place to have a mark of time. Mercure Canberra has surprised me positively having kept the place in a very good condition.

Dear Jaroslaw, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that overall you had a lovely stay with us and that you enjoyed the heritage ambiance that the hotel has. Thank you again for sharing your experience. Sincerely, Kelsey Neale Assistant Manager
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