Mercure Canberra 4 stars

Customer review rating 4.4/5 8,719 reviews

ALLSAFE approved hotel

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Mercure Canberra
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+ 21 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612 braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 129 rooms
    • 3 rooms for people with reduced mobility
    • 33 family rooms
    • No connecting room
    • 129 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Hotel Carpark Additional charge
    • On site
    • Private
Well-being
  • Hotel Gym
    • On site

Our accommodation(s)

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,719 reviews

TripAdvisor Rating 4.0/5

2,211 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

Nancy A. Solo - 12/10/2021 Confirmed reviews ALL

I got the wonderful opportunity to stay at Mercure Canberra for 15 days. I applaud the staffs there: Lucas, Kelsey and Lam. They did everything at their best. I had no difficulty, got everything on time. The ambience was perfect. I also want to thank the trade guy who helped me with me luggage. I look forward to opportunities which will lead me to stay there.

Very comfortable & welcoming.

Customer review rating 5.0/5

Christine D. Solo - 06/10/2021 Confirmed reviews ALL

Upon arrival I was greeted & made to feel welcome with plenty of information in these trying times.

Customer review rating 5.0/5

Richard A. Families - 05/10/2021 Confirmed reviews ALL

Excellent friendly staff keen to assist and chat.

Pleasant and great service from reception.

Customer review rating 4.0/5

Matt Solo - 01/10/2021 Confirmed reviews ALL

I was visiting from Southern NSW for a medical procedure. The hotel was well positioned to access the Calvery Bruce Private Hospital. I was limited by my movements due to COVID and my status as a southern NSW resident. The hotel catered for this wonderfully. Check in was efficient and they priorities me. The staff even heated a meal for me in a microwave which I could access due to COVID. The staff were very attentive and made the experience a very positive one.

Customer review rating 2.0/5

L.w. Business - 26/09/2021 Confirmed reviews ALL

The receptionist was very polite and helpful. I think the hotel has definetly seen better days. Very neglected,down at heel.Condition of paintwork etc was a shock.I imagined that the Mecure chain of hotels to be a lot better than this.

Lockdown Stay

TripAdvisor rating 5.0/5

spencerw928 21/09/2021 TripAdvisor review

Canberra lockdown and a move to Queensland sent us into a spin. With no furniture, no car and our animals being sent ahead, left us with no where to live whilst we waited for the elusive border pass for us to travel. The manager and staff at the Mercure welcomed us and looked after us really well with friendly efficient service for the 2 weeks we had to wait . No request was too hard.

Dear spencerw928, We very much appreciate your comments regarding your stay at the Mercure Canberra and it was a pleasure to have you both staying with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S.: We all hope your quarantine in Queensland is going by like a breeze! Sincerely, Lukas Wilfling General Manager

Well located, spacious room. Laundry facilities on site useful for longer stays. Car Park.

Customer review rating 4.0/5

Thomas D. Solo - 24/08/2021 Confirmed reviews ALL

Flexible reception staff Spacious clean room Coin-operated washing machine and dryer on site Large car park.

Well located

Customer review rating 4.0/5

Jag Couples - 22/08/2021 Confirmed reviews ALL

Amazing service By Abhishek

Well located near airport and Civic

Customer review rating 3.5/5

Mark Couples - 16/08/2021 Confirmed reviews ALL

Room was freezing cold at first but warmed up after a while. It was great being able to keep the cat there with us. The big tv was also a great luxury.

Great location, excellent staff, beautiful older hotel

Customer review rating 5.0/5

Bob T. Couples - 16/08/2021 Confirmed reviews ALL

We found all the staff we interacted with to be professional, helpful and accommodating. Location is quiet, but convenient. The hotel grounds are beautiful and well maintained. The collection of antique furniture though out the hotel is a delight.

So easy

TripAdvisor rating 5.0/5

JJGreyNomads 16/08/2021 TripAdvisor review

Having to visit Canberra on a regular basis becomes almost routine but we always look forward to our stay at the Mecure. The staff are fantastic, Chris, Lyn, Caitlin, Dyshna (the Indian lass who runs the bar) are all excellent, just to name a few. We always ask for a room away from families with children after several unfortunate sleepless nights so it’s all good now. We would highly recommend the Mecure.

Dear JJGreyNomads, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Great Service

Customer review rating 4.5/5

Trish J. Couples - 10/08/2021 Confirmed reviews ALL

Our 3 night stay at the Mecure Canberra was very enjoyable. The building is a step back in time and beautifully maintained. You could feel the history as you walked down the corridors. All the staff were extremely helpful and happy to assist in every way.

Lovely external view,

Customer review rating 4.5/5

Sydney F. Couples - 10/08/2021 Confirmed reviews ALL

Our last stay was not good,this time was much better and the meals were excellent .

Another good stay

Customer review rating 4.5/5

Pether Couples - 09/08/2021 Confirmed reviews ALL

All I expected and wanted, perhaps except that the room was very cold on arrival. I am surprised that the hotel does not take the effort to at least have the AC running at a low level to warm the rooms before guests arrive.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

attentive polite front desk staff, well located and enabled us to walk to most places we wanted or short taxi rides.

Customer review rating 4.5/5

Robert L. Couples - 08/08/2021 Confirmed reviews ALL

Overall very happy. I did feel the AC was not hot enough but a small draft of air through doors backing onto car park probably means that not able to heat well or possibly the AC not fully effective. The garden on our balcony was untidy and needed weeding. However all other garden areas were stunning.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Amazing staff

Customer review rating 5.0/5

Brad L. Couples - 08/08/2021 Confirmed reviews ALL

Couldn’t of been happier with the hospitality of the staff. Extremely helpful, their knowledge of the local area was astonishing.

Dear Brad, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Quiet location within walking distance to CBD

Customer review rating 4.0/5

Hazels Couples - 05/08/2021 Confirmed reviews ALL

The reception was very friendly from all the staff, and our room was spacious enough for the two of us. We dined at Olim both nights and the meals were both delicious and generous. The only down side was that we like to sleep in when we are away on holiday and missed breakfast as they stopped serving at 9am.

Dear Hazel, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Always a pleasure

TripAdvisor rating 5.0/5

alis0njc 05/08/2021 TripAdvisor review

The staff and the setting are always a joy - even in the face of a covid world! We are always greeted with a smile and nothing is too much of a bother if you need assistance. We stay frequently and appreciate the consistent quality.

Dear alis0njc, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you both in the near future again. Sincerely, Lukas Wilfling General Manager

Helpful and delightful staff. Room very clean and what we needed. Location good

Customer review rating 3.5/5

Vicki T. Families - 01/08/2021 Confirmed reviews ALL

Experience largely good though hotel too cold. Problems accessing the reception area in the rain and cold from where we were located.

Dear Vicki, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that overall you had a good stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Good for families

Customer review rating 4.0/5

Jennifer L. Families - 31/07/2021 Confirmed reviews ALL

We stopped over on our way from regional NSW to the snow. We like the loft accommodation and chose to stay here if we bring our children. It is close to the war memorial. Friendly staff. Bistro / Sportsbar style restaurant. Easy parking.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that overall you had a pleasant stay with us. Please let me express my apologies for the issues you did have during your stay, I am glad that this not stop you from having an enjoyable time. I will pass on your recommendations for breakfast onto our food and beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

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