We love coming to Mercure Canberra. Location is perfect for us- short drive to War Memorial and walk to shopping centre. It is peaceful and relaxing and the hotel next door is great.

Unfortunately, we had to check out after the first of our three nights as we both woke with COVID symptoms on the morning of 1 January and decided to get tested. We thought it was appropriate to check our rather than spend another two nights quarantining in our hotel room for the safety of both staff and other guests. I spoke to guest services prior to our check out about the possibility of a 2 night credit but am not sure how I can follow that up.

It was disappointing this time…

Can you please tell me how many nights I was charged for please

New Year break. Older style hotel, but clean and comfortable.

very happy that we could bring our dog to stay with us.

Good stay

Short visit to Canberra very nice property

It really was not 100% enjoyable stay at this Hotel. It is very tired the carpets need replacing, the walls have huge crakes requiring attention, the furniture is old and dirty especially in hallways. The car park needs to be gated it is not a very savoury area, car alarms went off twice during the night not the Hotels fault. We were happy with both dinner and breakfast meals. We think the Hotel is Heritage listed but that does not rule out the repairs mentioned above. It just needs tender loving care as it is so close to the War Memorial.

We stayed here for a night. Good decent room sizes and great service. Check-in and check out was smooth. Only negative was that the breakfast closes at 9am during weekdays which is too early for travellers like us who are on holidays.

Needed to stay with our dogs and it was great.

Good location walking distance to city and Braddon entertainment precincts. Hotel has lovely grounds and while the buildings have character, they're also showing their age. Definitely good value for money with good parking for trades and travelers. Breakfast was good value also. Stayed here for a couples weekend away - next time, I'll choose somewhere nicer.

Love the area. Ive never stayed before with the dog; the experience was appreciated. Love the space, gardens and the history associated with the buildings.

Our family booked 3 different rooms: loft, standard and the dog room and they were all great rooms but the ability to have our dog with us over Christmas was excellent.

Have been a regular guest at this property for some years and as an Accor Platinum member, had enjoyed loyalty benefits including free minibar and a nice welcome amenity on arrival. This visit was quite disappointing in terms of loyalty benefits. No room upgrade despite other room categories being available. No welcome amenity. No minibar provided in any rooms let alone that being complimentary as a platinum member. Removing the minibar items was suggested as a means to reduce COVID touch points. However - breakfasts at the hotel were a self serve buffet (all guests using the same tongs, serving spoons etc). A fridge was provided in the reception area where guests were able to obtain water (complimentary for platinum members). Again, the fridge door becoming a significant COVID touch point - more so than items in a minibar would have been. The rooms are dated and overdue for a refresh - hallways and common area floors / carpets / furniture is dirty and aged...but most importantly...our room was not serviced on one day of our stay. We waited until 4pm to report this to management at which time we were told that the room cleaning staff had finished for the day. A staff member did offer to bring fresh towels. This is not the level of service that should be offered at an Accor property - let alone to loyalty members! Thankfully all staff we encountered during the several nights stay were friendly and helpful (as far as they could be). Essentially the hotel is in serious decline and there is no longer an attraction to stay because of the to extras that were previously provided to high level loyalty members. If this is indicative of Accor's means to deal with difficulties associated with COVID (reduction of services to loyal members and letting property standards fall)...then it is time to look at another hotel chain loyalty program.