Mercure Canberra 4 stars

Customer review rating 4.4/5 8,273 reviews

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ALLSAFE approved hotel

Mercure Canberra
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+ 21 Services
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Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodation(s)

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Courtyard View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens with an alacarte breakfast menu served daily. The Courtyard Restaurant can also be booked for private lunches, dinners or events.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Non contractual photo

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,273 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,171 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.4/5

Elizabeth S. Couples - 16/01/2021 Confirmed reviews ALL

Beautiful, historical buildings, built in 1927 to board civil servants with construction of Canberra Capital...romantic, lovely lines exterior and interior, not unlike a British Boarding House of bygone years, enhanced by lovely warm, friendly staff... dining room Bar style dining with great staff and great food....breakfast however served in lovely conservatory overlooking gardens, overall experience, definitely recommend!

Very well located

Customer review rating 4.4/5

Mark W. Business - 15/01/2021 Confirmed reviews ALL

I stayed here each night for 4 nights whilst working in Canberra. I found the staff excellent, professional and accommodating at a high level. Especially during these difficult times due to COVID. The room service and the food was exceptional and all the staff should be commended on their efforts.

Convenient location

Customer review rating 4.4/5

Pauline L. Friends - 15/01/2021 Confirmed reviews ALL

Am not sure if COVID has effected the finances of the hotel but we found our stay this time disappointing.

Lovely staff

Customer review rating 4.4/5

Lynne S. Families - 13/01/2021 Confirmed reviews ALL

My daughter and her assistance dog stayed overnight

Central location,quite and well appointed room.

Customer review rating 4.4/5

Douglas B. Couples - 13/01/2021 Confirmed reviews ALL

Everything was super clean,front of house staff very friendly and helpful.Had some amazing meals at the Bistro

Respectful Retro and Convenient

TripAdvisor rating 4.0/5

brianr0e 11/01/2021 TripAdvisor review

Tasteful adaption of an older hotel which is comfortable convenient. Excellent options for dinner. Perhaps extended hours for breakfast during holiday periods could be considered especially as there are no other options with walking distance.

Dear brianr0e, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Excellent Stay!

Customer review rating 4.4/5

Ben Solo - 10/01/2021 Confirmed reviews ALL

Fantastic. Easy. Would definitely stay again.

Dear Ben, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you had a lovely stay with us. I will share with special mention to Chris from the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

5 STAR+

Customer review rating 4.4/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

GOOD FACILITIES

Dear Diane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Thank you for your special mention to our reception and bar staff. We strive to provide a friendly and welcoming experience for our guests. Thank you again for your comments and we hope to see you again very soon. Sincerely, Kelsey Neale Assistant Manager

Quiet and peaceful

Customer review rating 4.4/5

Dinesh N. Families - 08/01/2021 Confirmed reviews ALL

Given the COVID-19 situation is unprecedented, as a travelling Victorian family, we were apprehensive about travelling to Canberra. Mercure Canberra has a beautifully old-world charm, newly renovated rooms and bathrooms overlook a quiet and sleepy courtyard filled with English-style country gardens. With the ability to have breakfast on the "deck" at Olim's Restaurant on warm days allowed us to have a nice feeling of calm and a provided a good selection of hot and cold options from a a la carte menu. Highly commend the staff working in Olim's. She was warm, lovely and friendly. Given COVID, the gym & spa was closed which was disappointing but understandable, and the food overall was amazing. Overall, great place with a great location close to all of Canberra's great sights and delights. Canberra is not on everyone's list of places to visit, but highly recommended and a must do.

Dear Dinesh, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed the heritage ambiance of out beautiful hotel. Thank you for your special mention about Emily, I will make sure to pass your lovely comments to her. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Fabulous

Customer review rating 4.4/5

Anonymous Couples - 05/01/2021 Confirmed reviews ALL

Thank you so much for remembering that it was our anniversary even though we did not state this again. We married there in 2002 and love to come back to stay to celebrate our anniversaries when we can. We enjoyed the sparkling wine and chocolates that were left for us. The room was very comfortable, as was the bed. The food was fabulous as always. Thank you kindly!

Dear Melissa, We very much appreciate your comments regarding your most recent stay at the Mercure Canberra. I am delighted you had another lovely anniversary with us! Thank you for your lovely comments and I will make sure to pass them onto our team members. Thank you again for sharing your experience, and I hope to see you next year for another anniversary! Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Pat Couples - 04/01/2021 Confirmed reviews ALL

Enjoyed the stay, we did need to fold up the sofa to use as a lounge and upon folding it up found that there was broken and crushed biscuits under it requiring the calling of house keeping to vacuum up the mess. also there were two face washers in the room both of which were stained and looked dirty.

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that overall you had a pleasant stay with us. Please let me express my apologies however for the issues you had with the cleanliness of your room. I will make sure to pass on your feedback to our Housekeeping team as we are continuously wanting to improve so that we can provide an amazing experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Great location in Canberra, Not far from everything.

Customer review rating 4.4/5

Daryl H. Couples - 03/01/2021 Confirmed reviews ALL

The Mercure Canberra limestone is a great place to stay. With a hotel attached for drinks and meals.

Dear Daryl, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Great location, good walking distance to most things

Customer review rating 4.4/5

Mark F. Families - 03/01/2021 Confirmed reviews ALL

Lovely building and gardens, staff are great and the pub has a great atmosphere

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it comes to our staff. Thank you for your lovely comments about our Bar and Bistro. I will make sure to pass this onto our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Well located - great staff.

Customer review rating 4.4/5

Tracey Couples - 03/01/2021 Confirmed reviews ALL

The friendliness and helpfulness of the staff was excellent. Room was good however mattresses need some attention. The historic charm of the property is a little overshadowed by some general maintenance and cleaning needed and perhaps overdue. Such a beautiful property and location - just needs a little attention. Meals were excellent and again the staff were great.

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that overall you had a pleasant stay with us. Please let me express my apologies however for the parts of your stay that did not meet expectations. I will pass on your feedback to our maintenance team so that we can improve for our guests. I will also pass on your lovely comments about the Bistro to our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Stepping back in time .

Customer review rating 4.4/5

Helen S. Solo - 02/01/2021 Confirmed reviews ALL

Excellent Acc . Staff were so friendly & always helpful. Xmas lunch was delicious. Hopeful the Xmas lunch is on again this year

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and a wonderful Christmas! Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kelsey Neale Assistant Manager

Well located pet stay

Customer review rating 4.4/5

Kate Families - 02/01/2021 Confirmed reviews ALL

We took our dog to Canberra with us. Was great to be able to go away with her. However it would have been good to be able to leave her at the hotel for an hour here and there to be able to go to lunch or to the shop without her. Overall a very comfortable stay.

Dear Kate, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, it is one of the perks of working at the Mercure Canberra that we get to see everyone's four footed friends! Thank you for your providing us feedback on the maintenance issue within the room, I will make sure to pass this on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Good location average hotel which needs a refurb

Customer review rating 4.4/5

Vanessa Families - 01/01/2021 Confirmed reviews ALL

Sofa bed was not flat (it went down at the head end) and we didn't have a comfortable sleep. Dining room floor looked like it hadn't been hoovered for a long time and the table was sticky. Hotel looks tired and standards of staff are lacklustre. That said the receptionist on the night we checked in was lovely - very helpful, chatty and helpful.

Dear Vanessa, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey Neale Assistant Manager

Amazing accom for pets

Customer review rating 4.4/5

Rebecca K. Families - 30/12/2020 Confirmed reviews ALL

We had our dog with us travelling back home. The services and room to accomodate our dog was amazing!! Staff provided a clean, tidy room with a dog bed, bowl and courtyard. We have never stayed in such a beautiful room that accommodated pets. Staff were so lovely at the venue could not fault them. It was also brilliant that you could bring the dog into part of the restaurant when we had our meals.

Dear Rebecca, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, we love being able to have our guests four footed friends be able to stay with them! I am so glad that you all had a wonderful time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Comfort and friendly service

Customer review rating 4.4/5

Danny O. Families - 28/12/2020 Confirmed reviews ALL

Easy parking, check-in and enjoyable experience

Dear Danny, Thank you for the great review of our hotel! I am delighted that you had an amazing stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelsey Neale Assistant Manager

Great hotel with lovely gardens in quiet location

Customer review rating 4.4/5

Yuli Families - 26/12/2020 Confirmed reviews ALL

We stay at the Mercure Canberra frequently as it is well-located, there is ample car parking, the rooms are clean and well-maintained. Staff are friendly too. The only down side of our most recent stay was that the additional pillows in the cupboard didn't look or smell particularly clean. Other than that, it was a great stay. Special thanks to Carolina at reception, who made us feel special by recognising us as a returning guest.

Dear Yuli, Thank you for providing feedback on your most recent stay with us. It is always a pleasure to receive positive feedback, especially when it is from our regular guests. Please let me express my apologies for the issues with housekeeping. I will make sure to pass this on so that we can improve. Thank you for your special mention about Carolina, I have shared your comments with her! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

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