Mercure Canberra 4 stars

TripAdvisor rating 4.0/5 2,099 reviews
Mercure Canberra
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+ 21 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :   Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Photo non contractuelle / Strictly non binding

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,585 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,099 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.4/5

Kelsey Couples - 03/12/2019 Confirmed reviews ALL

Our stay with Mercure was great. The hotel was wonderful & clean. The staff were super helpful. We thoroughly enjoyed our stay

Dear Kelsey, Thank you for the amazing review of the hotel. We are thrilled that the staff has delivered and excellent service and you found the hotel wonderful and clean. Thank you for choosing Mercure Canberra and we hope that you will enjoy your future stay with as thoroughly as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Staff were particularly courteous and helpful

Customer review rating 4.4/5

William B. Friends - 02/12/2019 Confirmed reviews ALL

Our room was comfortable and to our expectations. The bathroom was spacious and recently renovated. A number of our group dined in the restaurant each night of our stay and all agreed the food was very good. It was my job to arrange a re-union involving about 50 people and in this regard Emily Potts was most helpful. On our arrival it was pleasing to see the Carlton room was set out exactly as we requested.

Dear William, Thank you for your amazing review of the hotel. We are pleased that you have enjoyed all the hotel facilities. Thank you for choosing Mercure Canberra to set up your event and we love to hear that Emily has been doing an amazing work on organising it with you. Thank you again for choosing Mercure Canberra and do not hesitate to contact us directly for any further enquiry. Kind regards, Raphael Bagnaud Assistant Manager

Very nice

Customer review rating 4.4/5

Ea Business - 02/12/2019 Confirmed reviews ALL

I stayed the night of the 27th Nov; Your staff's customer service on the afternoon of the 27th Nov and the morning of the 28th Nov was extremely strong. There were no taxi's in the morning of the 28th. Your staff kept me updated and were even going to drive me to my meeting in their own car. I don't normally fill out surveys but I am in the instance due to the exceptional customer service your staff provided! Please do thank them on my behalf.

Dear Eugene, What a pleasure to read your comment and thank you for taking the time to write a review. We are thrilled to see that the staff went above and beyond to delivered and outstanding service. Please be assured that I will pass on your amazing feedback to my team. Thank you for choosing Mercure Canberra and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Staff, rooms

Customer review rating 4.4/5

Susan Business - 02/12/2019 Confirmed reviews ALL

The staff are always very helpful and even remembering my name as I have stayed a few times.

Dear Susan, What a pleasure to read your comment Susan. Thank you for your loyalty to Accor hotel and more specifically to Mercure Canberra, It is always a pleasure to see our regular guest satisfy every time they come back. Thank you for highlighting the great service provided by the staff and we hope that your future stay with us will be as pleasing as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Pleasant stay

Customer review rating 4.4/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Check-in was easy. Friendly welcome. Efficient. Accor Platinum benefits recognised. Appreciated the minibar offer. Parking was included. Also positive. Garden, indoor etc. could do with some maintenance and TLC. Looks a bit tired. Renovated bathrooms/shower in room good. Furniture room bit tired but functional. Good tv and spacious room. Restaurant breakfast good. Would stay again. Good value for money. Friendly frontoffice staff.

Dear Ronald, What a delight to read your comment. We are thrilled that you have enjoyed your experience with us and thank you for highlighting all the positive aspect of your trip at Mercure hotel. I take note of the TLC observation and will pass on your feedback to my management team. Thank you for being part of the Accor family and we look forward to have you back. Kind regards, Raphael Bagnaud assistant Manager

Great Stay

Customer review rating 4.4/5

Ian Couples - 30/11/2019 Confirmed reviews ALL

Enjoyed our garden room which was surprisingly large. A great escape from the heat of Canberra.

Dear Ian, Thank you for taking a few minutes to answer our customer survey. We are pleased that you found the room spacious and comfortable and that you have enjoyed the courtyard view. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager
Customer review rating 4.4/5

Colin C. Friends - 29/11/2019 Confirmed reviews ALL

except for the standard of sevice at the front desk our stay was fine

Dear Collin, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that there has been an issue with your experience and the reception team, please assured that appropriate action will be taken to rectify this issue. Thank you again for taking the time to give us your observation and we hope to see you again, in meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Pleasant, however hotel needs a little TLC.

Customer review rating 4.4/5

Jo Couples - 29/11/2019 Confirmed reviews ALL

The hotel and our loft room was very nice, however a few small things took away from its historical charm. It was noticeable that upholstery on several chairs was worn and a cushion on the balcony stained - presumably water but you didn't want to risk sitting on it just in case! One door didn't close properly and unfortunately whilst we were sleeping, anseemingly faulty alarm in our room was activated bringing two firefighters to our room at 12.30am. I anticipate this us unusual but unfortunately this was our experience.

Dear Jo-anne, Thank you so much for taking the time to share your experience with us. We are sincerely sorry for what has happened and if there is anything I can do for you future stay with us, please do let me know. I understand your observation regarding the premises and be assured that I will pass on your great comment to my management team. Thank you again for taking the time to share your experience and if you intend to give us another chance, I would be delighted to organised something special. Kind regards, Raphael Bagnaud Assistant Manager

Average

Customer review rating 4.4/5

Rodney R. Couples - 29/11/2019 Confirmed reviews ALL

The Bistro food , mediocre pub food , sea food old frozen poorly defrosted , curry lacked flavour . Receptionist very helpful pleasant and knowledge . Air conditioning noise from the adjacent could be attenuated mounting the condenser unit on springs and rubber in sheer.

Dear Rodney, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your observation and I will pass on your great feedback to my maintenance team as well as the Food & Beverage manager. Thank you for acknowledging the good service from the reception team. Thank you again for your feedback, I will be available if you intend to come back to Canberra and perhaps organised a special experience. Kind regards, Raphael Bagnaud Assistant Manager

Always a pleasure

TripAdvisor rating 4.0/5

Linda W Business - 27/11/2019 TripAdvisor review

I have stayed here many times and it is always a pleasure. The staff are very helpful and always try to assist where ever they can. Car parking available and the position is close to everything in Canberra. The shopping is with in walking distance and so is pleasure as well as some exercise. I will be back.

Customer review rating 4.4/5

Pamela M. Couples - 26/11/2019 Confirmed reviews ALL

Comfortable

Dear Louis, Thank you for your great review of the hotel. We are pleased that everything went well during your stay with us and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager
Customer review rating 4.4/5

Joanne S. Couples - 26/11/2019 Confirmed reviews ALL

Fabulous. It was my birthday so a bottle of bubbly and a plate of petit fours were placed in the fridge for me. I had a broken elbow and staff happily gave my husbad ice for my injury. Amy and Caitlin in bistro were both lovely : very friendly and gave fabulous service. Food was excellent. Staff on breakfast shgift were also good.

Dear Joanne, Thank you very much for taking the time to answer our customer survey. We are thrilled that you have enjoyed the bubbly and petit four on arrival as a treat for this special event. Thank you for mentioning the outstanding service provided by the staff. I will pass on your comment to Caitlin and Amy as well as breakfast crew. Thank you again for choosing Mercure hotel while visiting Canberra and we hope that your future stay with us will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Friendly staff, convenient location, wonderful rooms

Customer review rating 4.4/5

Jacqui Couples - 26/11/2019 Confirmed reviews ALL

Friendly staff, convenient location, wonderful rooms. As members, we were upgraded which was a lovely experience. The buffet breakfast is great and the hotel grounds are beautiful.

Dear Jacqui, Thank you for the amazing review of the hotel. We are pleased to read that you found the room wonderful and the staff friendly. Thank you for taking the time to answer our customer survey and just as a note, we are trying to use less plastic bag - therefore there were no liner in the bin. I understand your observation and perhaps we need to work on the bin situation. Thank you again for mentioning the meticulous garden and the quality of the breakfast. Kind regards, Raphael Bagnaud Assistant Manager

Always a great place to stay.

Customer review rating 4.4/5

Rhonda Couples - 26/11/2019 Confirmed reviews ALL

Our room was large and comfortable, the staff friendly and efficient and the overall vibe one of classic old fashioned comfort. One of my favourite places to stay in Canberra

Dear Rhonda, Thank you for taking the time to answer our customer survey. It is a pleasure to see that you have enjoyed the old world charm of the hotel. The old fashion style is becoming more and more unique around Canberra. Thank you again for your amazing review and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Fabulous

Customer review rating 4.4/5

Bruce Solo - 25/11/2019 Confirmed reviews ALL

The room was spacious and clean. Note, The two remotes were for the main TV only.

Dear Bruce, Thank you for the great review of the hotel and for taking the time to write as detail comment of your experience with us. We are pleased that you found the room clean and spacious. Thank you for raising to our attention the situation with the remote control and I will investigate. Thank you again for your review and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Well looked after

Customer review rating 4.4/5

Richard J. Couples - 25/11/2019 Confirmed reviews ALL

From the moment I walk in the door I was welcomed back. Our room was upgraded to the one I had previously and everyone was extremely pleasant. Breakfast was the usual high standard and staff were fantastic as previous.

Dear Richard, What a tremendous pleasure to read your review. We love to know that we have satisfied all your expectations and love it even more when it is happening again and again. Thank you fore returning to Mercure hotel and we hope that your next stay will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Very well looked after

Customer review rating 4.4/5

Rod G. Couples - 25/11/2019 Confirmed reviews ALL

Very pleased that the team, recognised that we had stayed at the Mercure in Canberra on 20 occasions and gave us an upgrade to acknowledge this fact which we were not aware of, most appreciated.

Dear Rod, It is always a pleasure to see you coming back. We love your loyalty and offering complimentary upgrade and a couple of beers is the minimum we can do. Thank you for choosing Mercure hotel as your home away from home. Do not hesitate to contact me directly for any further enquiry. Kind regards, Raphael Bagnaud Assistant Manager

Always love staying at this hotel.

Customer review rating 4.4/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

The staff are always competent and friendly. The hotel is lovely. Gardens beautiful. Food and service very good.

Dear Ian, What a pleasure, once again, to read your amazing feedback regarding your experience at the hotel. We are thrilled that the service and the quality of the food is once again satisfying your expectation. Thank you again for being part of the Accor family and your loyalty to Mercure Canberra and we hope that your next stay will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Historic Venue, great location and staff.

Customer review rating 4.4/5

Denique Couples - 24/11/2019 Confirmed reviews ALL

Great location and staff, very pleasant garden. Fortunately the weather was mild so that the noisy air conditioner fan did not worry us at night.

Dear Deni, Thank you for taking a few minutes to write a detail review of your experience with us. Thank you for highlighting the great service provided by the staff as well as the comfort of the room. Thank you for raising to our attention the air-con system so I can get the maintenance team to have a look on Monday. Thank you again for choosing Mercure hotel and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Always enjoy our stay here

Customer review rating 4.4/5

Liz Couples - 24/11/2019 Confirmed reviews ALL

Excellent

Dear Elizabeth, Thank you for the kind word of your review at Mercure hotel. We are pleased that everything was excellent and we thank you for being part of the Accor family. It is a pleasure to see that you have redeem your free night accommodation with us and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager
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