Mercure Canberra 4 stars

I stayed here in 2004 when I was last in Canberra. The place was known as Olims then and the room and service were great. I noted that although the name has changed the room and service I rec'd was as good as when I was last here.

Tried the Mercure with my partner to check first whether my dogs would be able to stay and if futures visits will be a good fit for them. I’ll be looking forward to taking them in the future! The hotel room was good. Some points to improve on would be the heater in my room was weak and the bathroom could be a bit more bright. Overall would be happy to book again!

The staff were wonderful and helpful from when we arrived to when we left. It was such a wonderful experience. Thank you for being so friendly and helping my children and I with all our our luggage. A great experience compared to all other similar hotels. Mecure Canberra will definitely be our go-to hotel for stays in Canberra.

The service I received at the restaurant and bar by the Assistant food and beverage Manager was excellent. He made suggestions, gave samples, checked on the overall experience. He has product knowledge and excellent Customer service skills. The coffee machine in the meeting room was a great addition. My only complaint was that 2 little milks I received for my 2 nights stay. I really enjoy a couple my coffee. 1 at night and a couple as I am getting dressed in the morning. Most motels provide this facility. Some have really nice coffee in the rooms.

Room was a wonderful size, and hotel in a very central location. The hotel was beautifully presented (a great fit for families and anyone who enjoys heritage buildings or gardens), and the staff were all amazing. The food was delicious as well. We will be returning.

Comfortable & relaxing

We were treated with kindness and respect. I had forgotten to check to see if we had a bath which we didn’t but when I asked if we could change rooms to one with a bath nothing was too much trouble and with Covid I understand this would have been more tiresome than normal. Staff were cheerful and always helpful, in fact I wish we had booked for two nights. The loft rooms are amazing.

The staff were particularly helpful in this stay. Nothing was a trouble to them and they helped us in many ways. It was great that it was so close to Sage where we had a magic meal.

Good stay, breakfast wasn’t too great but overall would recommend

This was the fifth stay at Olims for us. What used to be a hotel with class and personality seems to have morphed into little more than a soulless pub. We had 2 breakfasts, 1 lunch and 2 dinners during our stay. The breakfasts were adequate but not noteworthy, the waitress could have topped up our coffees for example, and the drinks should arrive before the food. The lunch was excellent, we have since looked up the recipe for the bacon and tomato soup. Our waitress Arkie was busy, attentive and exactly the person we would employ in our own business. The sirloin steaks were cooked to perfection and we told the chef so. We felt that the wine/drinks menu was limited with no Tia Maria, no moscato, no spumante or any sweet sparkling wine. Also the Iron Jack beer had run out before my second. Just one other point, does the one welcoming drink voucher really need to be limited to this , not that. What difference can it possibly make to the bottom line? All it says is 'Welcome, but not too welcome"

The staff go above and beyond with their experience and friendliness, made my stay comfortable in my grief due to my brother’s passing. Extremely grateful and would highly recommend you hotel due to you exceptional staff. Thank you

staff all very friendly, courteous and willing to assist. Olims is great for a meal. Close to all things in Canberra

Comfortable overnight stay using Accor Plus points to offset the cost, with dinner at Olims using our Accor Plus card

Hotel staff were pleasant, room comfortable, weather excellent.

Being an established hotel one could expect a place to have a mark of time. Mercure Canberra has surprised me positively having kept the place in a very good condition.