Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,898 reviews

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Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

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Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,898 reviews

TripAdvisor Rating  3.9/5  2,287 reviews

Customer review rating 4.0/5

Patrick T. Families - Confirmed reviews ALL

Relaxed.

Dear Patrick, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was overall very positive. We apologize for any inconvenience caused by the WI-FI during your stay; your comments have been passed onto our maintenance team. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 2.5/5

Mila L. Friends - Confirmed reviews ALL

The room was not examined properly before our arrival. There was a half empty bottle of water in our fridge, and the mini safe was not in working order. There was a barking dog next to our room, and nothing could be done to remedy the situation

Customer review rating 3.5/5

Ron T. Couples - Confirmed reviews ALL

The bathrooms were very small, bed was comfortable, milk carton was hard to pour without spillage.

Dear Ron, Thank you for your recent review of your stay at Mercure Canberra. We are sorry to hear that your experience with us was not up to the standards we strive to provide our guests.   We appreciate your comments on the comfort of the bed. However, we understand your concerns about the bathroom size and the milk carton. Your insights are valuable as we continuously strive to enhance our guest experience. Thank you again for taking the time to share your feedback, it is invaluable to our team as we continue to strive for excellence in all areas of service.  Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.0/5

Sue C. Friends - Confirmed reviews ALL

I stayed overnight with my dog. The room was very comfortable. It had a balcony and courtyard which I thought was perfect! It was perfect for dogs And humans!! Overall it was a very good stay. Thank you!

Dear Sue, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive and that you utilized our pet friendly facilities during your stay. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.0/5

Simon H. Solo - Confirmed reviews ALL

Apart from a few language based misunderstandings with staff the stay was comfortable, convenient, cosy and economic overall. Well done Claudia for helping with one or two minor issues! Breakfast was great on Monday, a little ordinary on Tuesday. Nice to be `pet friendly' too.

Dear Simon, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was a positive one. It is wonderful to hear that Claudia's customer service contributed to your satisfying stay with us! Your comment will be shared with her. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

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Other web-users rate our hotel

  • 813 reviews 8.8/10 Location
  • 1,517 reviews 7/10 Room
  • 1,044 reviews 8.1/10 Service
  • 38 reviews 2.2/10 WiFi
  • 570 reviews 5.3/10 Amenities
  • 535 reviews 5.4/10 Food
  • 510 reviews 6.4/10 Cleanliness
  • 469 reviews 6.9/10 Breakfast

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