Mercure Canberra 4 stars

Facilities were clean and well kept. Very Good food service at breakfast.

All the staff are friendly and easy to get along with.

The accomodation and facilities are great. Mecure is located in a good area and close to most things. It is a good place to do day trips from. Would definitely stay again.

Our stay was good. Rooms satisfactoriy and beds comfortable. Meals were ver nice though atmosphere a little lacking. Staff could not do enough for us.

Very pleased to return after a number of years Enjoyed the oldy worldy ambience of the hotel..

Perfectly located Good rooms and a good restaurant. Could not fault anything.

Warm, comfortable, spacious room. Staff were friendly and helpful. Lovely building, with history.

Excellent, thanks for your hospitality

Friendly staff, good food, very enjoyable

Classic hotel that unfortunately lacks the upgrades of similar vintage properties. Rooms are fine but he reception, public areas , bar and bistro are tired and in need of upgrades to the standard expected of Accor properties. The bistro was excellent value - food was of a high standard and e cells that value. The range of local wines was excellent. In spite of the winter weather the fireplaces were not lit and the lounge areas were cold and uninviting. Proximity to Braddon centre and War Memorial Museum make this an attractive location

From the time I arrived and checked out the staff were all courteous and helpful. Whether it was the staff in the bistro, dining room, function room were polite and attentive to our needs. The cleaning staff kept my room clean and tidy.

We didn't feel welcome Staff didn't seem to know much. Room , especially in bedroom was not as clean as it should be e.g. Shower, no hand held nozzle, water in the shower would not drain away, so while showering , our feet were covered in water , not good. Grout around bath had mould, and other spots as well. Toilet lid needed to be cleaned , NOT CLEAN . Wash basin around breather , needed to be cleaned. No fan in bathroom. Insufficient toilet paper. Upstairs in bedroom, not vacuumed around skirting boards or around legs of wardrobe, very obvious, lamp shades are now very shabby. I could clearly see that the mattress base underneath was falling apart , hanging down. Not even a biscuits in the kitchen. You need a light over mirror downstairs, light not good enough No fire downstairs Breakfast was not the greatest. Entrance and main exit from rear to Carpark looked very dirty, needs a good clean Hotel needs a total re- vamp We will not stay again , and we will not recommend this hotel

As above.

Staff were polite but totally incompetent. Our booking was messed up in every way possible. Wrong bedding configuration. Package included breakfast but no record of this. Rang reception and was given details of the restaurant opening time etc for dinner - but they didn’t mention the restaurant was closed for Covid and the food was served in the bar, which is absolutely putrid. Buffet breakfast had to be served by the staff due to Covid - the 2 staff working were fantastic but they needed another 3-4 staff to service the queues in a timely manner. The list went on. The room was nice but the experience was a disappointment.

The property is very tired and in need of refurbishment. The staff were not knowledgeable about the area and/or about the historical sites to visit. When asked if there were any places to dine in the area apart from the Mercure bistro and restaurant I was told no and yet I was only three to four blocks from Canberra Central. Bistro and restaurant have absolutely no atmosphere. Bathroom needed better cleaning and furniture and fittings old and tired looking. Certainly not a four star property and very overpriced for what you get.