Mercure Canberra 4 stars

TripAdvisor rating 4.0/5 2,123 reviews
Mercure Canberra
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+ 21 Services
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Room 1

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :   Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Photo non contractuelle / Strictly non binding

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,674 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,123 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Old World Charm with comfort

Customer review rating 4.4/5

Gillian P. Couples - 15/01/2020 Confirmed reviews ALL

Ours was a repeat visit as we have enjoyed the hospitality, comfort with a charming dose of Australia's yesteryear. the staff were so welcoming, efficient, yet friendly and helpful. We loved our ground floor room looking out onto the plentiful green shrubbery of a pretty and well maintained courtyard. We enjoyed our welcome drinks, in house dining, (both the venison and lamb were perfect) and our continental style brekky was absolute yum and generous. The bedroom is roomy with all we need. The bed and down pillows were super comfy. My hubby was able to work at the generous sized desk while i relaxed with a book in the delightful winged armchair looking out over the gardens. We were there while Canberra was engulfed in smoke and yet the staff were smiling and helpful in spite of the strain the weeks of bushfires. The only tiny negative is we're not keen on the $10 surcharge for parking at the front of the hotel. We parked in the street, which was not far, but it just detracted a teeny bit from an otherwise wonderful stay - one generally expects to be provided 1 car space when traveling.

Dear Gillian, Thank you for being a loyal Accor member, We appreciate your loyalty. It is delightful to see that you are a returning guest and that you had an enjoyable, comfortable stay. it is wonderful to see that the staff were welcoming, efficient, friendly and helpful. We are happy to see that your room was everything you required and comfortable, The gardens are very beautiful and peaceful. We are very proud of our team and our hotel, it is lovely to have our guests acknowledge both in high regard. Thank you for taking the time to fill in our survey and for providing us with your wonderful and encouraging feedback. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Yesteryear Charm with Comfort

TripAdvisor rating 4.0/5

Gillian P Couples - 15/01/2020 TripAdvisor review

We enjoy staying at this hotel. The staff are efficient yet welcoming and friendly. The spacious rooms furnished in keeping with the yesteryear theme does not detract from its comfort. The large bed and down pillows are super comfy. The large desk and equally large plush wing chair is a bonus in which to enjoy a book while gazing out upon the immaculate and pretty courtyard. We love the feel the lounges and other common areas provide emulating early Australian times. The restaurant overlooking the courtyard is modern cuisine and our venison and lamb were cooked to perfection. The hotel breakfast is generous with lots of choice. The location is quiet, leafy and just a short drive to Commonwealth Park and all Canberra has to offer. Thanks again for another comfortable stay.

Great

Customer review rating 4.4/5

Hayley Families - 13/01/2020 Confirmed reviews ALL

Lovely grand historic hotel. All of the staff were extremely friendly and helpful the whole time. If we needed assistance they would always try to help. Always smiling and saying hello and asking how we were. Lovely breakfast. Olims was great.

Dear Hayley, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to hear that you had an enjoyable stay with us, It is delightful to see that the staff were extremely friendly and helpful throughout your stay. It is pleasing to see that you were able to use the dining facilities and wonderful to see that you enjoyed all of the offerings. Thank you for taking the time to fill in our survey and for providing us with your wonderful feedback,, I will be sure to pass on your feedback to the team. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Excellent restaurant, comfortable homey room, friendly staff.

Customer review rating 4.4/5

Susan Friends - 13/01/2020 Confirmed reviews ALL

Room had a good feel, not the typical hotel room but the beds too soft and pillows too hard. Unable to sleep due to the noisy air conditioner in our room. Courtyard Restaurant dinner menu excellent and Olims Bistro food also good. Breakfast a bit wanting on the Saturday we ate there probably due to only having one staff member. Juices( very limited choice) ran out at 10 am though breakfast went to 11 am. Coffee very weak and difficult to order eggs, which were not pre-cooked, good though need facility to order. Scrambled egg pre-cooked but had run out when I arrived. Despite my negative comments would like to return , probably bring my own pillow unless you offer a choice. I hope that we were unlucky having a faulty air conditioner and that other rooms not as noisy. Overall enjoyed our stay though as I was playing in a Bridge tournament was upset I could not sleep.

Dear Susan, Thank you for being a loyal Accor member, we appreciate your loyalty. It is wonderful to see that you found the restaurant excellent, The staff friendly and the room homey. Please accept our sincerest apologies that the pillow was too hard and that you were unable to sleep due to the noise of the Air conditioner, this is concerning and I will pass on your comments about the air conditioner to our maintenance team. Thank you for bringing this to our attention. It is disappointing to hear about your experience at breakfast, I will pass on your feedback to our food and beverage team, Thank you for bringing these issues to our attention, we appreciate hearing of our guests experiences good or bad. Thank you for taking the time to fill in our survey and for providing us with your feedback, I will place a note in your profile to ensure you have a quiet room and options for pillows. We are delighted to hear that you would like to come back. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Rooms were excellent, complimentary mini-bar unexpected, food in bistro relaible and staff friendly!

Customer review rating 4.4/5

Steve Families - 11/01/2020 Confirmed reviews ALL

We had my elderly father in one room and my family with young children in the suite. We had most meals in the bistro and they were all excellent! Staff very attentive and my platinum status was definitely recognised with drink vouchers and the comp mini-bar. A great stay and we will definitely stay here again if in Canberra !

Dear Steve, We very much appreciate your comments regarding your most recent stay with us and your continued loyalty to Mercure Canberra. I am delighted that you and your family had a lovely time with us and you enjoyed the upgrades and complimentary mini bar! I will make sure to pass on your lovely feedback about our Food and Beverage team as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Pleasant

TripAdvisor rating 4.0/5

balarangst Family - 11/01/2020 TripAdvisor review

My daughter and I stayed in the heritage building. The room was accommodating and to our expectations. We appreciated the added touch to the t.v (our name) of making us feel at home when not at home. Overall was very pleased and would definitely be using the Mercure when returning to Canberra in the future. Many Thanks.

mr

Customer review rating 4.4/5

Robert S. Friends - 10/01/2020 Confirmed reviews ALL

great stay. everything was very good. the smoke haze did not impact even though it was very poor air quality. would recommend the hotel. very good value and convenient location.

Dear Robert, Thank you for taking the time to answer our customer survey. We are pleased to see that you have enjoyed your stay with us despite the smoke situation in Canberra. Thank you for highlighting the positive aspect of your experience with us and we hope that your future stay in Canberra will be less hazy. Kind regards, Raphael Bagnaud Assistant Manager

Relaxing and enjoyable

Customer review rating 4.4/5

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

We enjoyed the history of the Mercure, the staff were fabulous and the food was great

Dear Trudi, We very much appreciate you taking the time to provide us feedback about your stay with us. It is always a pleasure to receive positive feedback and I am glad that you particularly enjoy the historic ambiance of our hotel. I am glad that our staff were able to make your New Years Eve holidays a lovely one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Very comfortable stay

Customer review rating 4.4/5

Kevin T. Couples - 08/01/2020 Confirmed reviews ALL

From check in, all was straight forward and easy. Accommodation was very good and spacious. The bistro is one of the best pub style meals you could wish for. The variety, quality and quantity was excellent as were all the bar/bistro staff.

Dear Kevin, Thank you for taking the time to review your recent stay with us and for being a loyal Accor member. I am glad you had a wonderful stay with us and particularly enjoyed the bistro! I will make sure to pass on your feedback to our food and beverage team. I have also made a note on your profile that you enjoy the comfort and space of our loft rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Canberra escape

TripAdvisor rating 4.0/5

673rsmith Couples - 08/01/2020 TripAdvisor review

We enjoyed our time at the Mercure, found there to be plenty of space in the room , with the hotel staff very help full. The resort is well [positioned in Canberra with close proximatey to most of the attractions

Returning Traveller

TripAdvisor rating 4.0/5

katherine632015 Family - 07/01/2020 TripAdvisor review

This is the second time we have stayed at the Mecure Canberra. We chose it the first time due to ample available parking as this is always an issue at other city based hotels during busy times. You can choose to pay for boomgate secure parking or park on the surrounding streets which is free and usually available - we always pay for security. The other thing we like about the hotel is that it is a little bit out of the traffic areas and always easy to navigate around the city centre rather than travelling through it all the time. The hotel is quite charming as it is a heritage building and has quite an interesting history. The staff are always courteous and friendly and the rooms well equipped and clean. The one negative is that there are quite a few stairs to access different parts of the hotel and as it's heritage listed lifts are not able to be installed. As this isn't an issue for us, we have always had second story accommodation and our last stay was in their loft apartments - lots of space. We travel to Canberra at least twice a year - this will now be our first choice each time. Of course, the smoke did cause some problems with alarms being triggered during one of our nights there but this is not something in the control of the hotel staff.

Very enjoyable

Customer review rating 4.4/5

Jim Couples - 06/01/2020 Confirmed reviews ALL

Check in was hassle free. Rooms are excellent. AC worked well. TV worked well. Breakfast much better organised than previous visits. Less congested due to a quiet week. Car Parking system does not work well Bistro very good and stays open with a bar to go. Towels were missing after room serviced but remedied in a few minutes.

Dear Jim, Thank you for taking the time to answer our customer survey. We are pleased to read that you have enjoyed your experience with us. We thank you for coming back to the hotel and for acknowledging the improvement of the breakfast service as well as the refurbishment of the king superior room. Thank you for raising to my attention the situation with your towel, and pleased to hear that the issues was quickly resolved. Thank you again for reviewing your experience with us and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Stay here - great friendly service in a nice place

Customer review rating 4.4/5

John Friends - 06/01/2020 Confirmed reviews ALL

Really great experience. As an ACCOR member I was treated like royalty. Will always stay here when in Canberra.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Canberra and for being a loyal Accor member. It is always a pleasure to receive positive feedback, I am delighted to hear that you and your friends had a wonderful time with us and enjoyed the upgrades to our loft rooms. We always make sure to look after our members! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Great family hotel

Customer review rating 4.4/5

Jen.l Families - 06/01/2020 Confirmed reviews ALL

We stayed 4 nights in the Delux Loft room and was happy with the hotel. The staff were always friendly & helpful.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Canberra and for being apart of the Accor family. It is always a pleasure to receive positive feedback, I am delighted to hear that you and your family had a wonderful stay with us! We strive to provide friendly and helpful customer service so thank you for commenting on that aspect of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Great hotel, value for money!

Customer review rating 4.4/5

Miyuki Couples - 06/01/2020 Confirmed reviews ALL

Hotel is ideally located, close to the CBD! Quiet surrounds! Property is expansive, rooms are cozy! We were served a good, comprehensive breakfast and the bistro serves hearty meals at subsidised rates! Staff are always willing to help and attentive! The only drawback was poor weather conditions when we visited but that could not be helped! Overall, well worth a stay and great value for money!

Dear Miyuki, Thank you for taking the time to provide us feedback about your stay with us. It is always a pleasure to receive positive feedback. I am delighted to hear that you had a lovely stay with us despite the wild weather we have had! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

We were touched to have our wedding anniversary recognised with a plate of sweets and some sparkling wine. We had a lovely time, however there were a couple of concerns with the room. The first being that the air-conditioning unit was not working properly. This was an issue given it was a 40 degree day! Secondly, the fitted sheet had a few small holes in it on the main part of the sheet where I lay down - they would have been obvious to the person who made the bed. I would expect to have sheets without holes from an Accor hotel. The in-room dining food was delicious. We chose to eat in room in part because the restaurant looked quite casual compared to previous years when we dined there. Despite these issues, we were greeted warmly upon check in and had an enjoyable stay.

Dear Melissa, We very much appreciate you taking the time to provide us valuable feedback about your stay. Please let me express my apologies with the issues surrounding the air conditioner. I will make sure to pass this onto our maintenance manager so that we can look into this. I will also pass on the issues with housekeeping as well, as this is not up to Mercure standards. I am glad to hear that despite these issues you still had a wonderful stay with us and I am glad you enjoyed your anniversary. Thank you again for sharing your experience. Sincerely, Kelsey Neale Assistant Manager

Retreating from firezone

Customer review rating 4.4/5

Chris F. Solo - 05/01/2020 Confirmed reviews ALL

Very comfy, good food, easy to find, all good

Dear Chris, Thank you for taking the time to answer our customer survey and for choosing Mercure hotel on this extreme situation. We are pleased that we have been able to provided you with everything you needed and made your experience as easy as possible. Thank you for reviewing your stay and we hope to see you again. Kind regards, Raphael Bagnaud Assistant Manager

just an overnight stay

Customer review rating 4.4/5

Eileen Couples - 05/01/2020 Confirmed reviews ALL

It was a brief stay all the staff were helpful and the food was good. I would return if i came to Canberra again.

Dear Eileen, Thank you for taking the time to answer our customer survey. We are please that you have enjoyed your experience with us, despite the extreme condition Canberra is at the moment. Thank you again for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Very comfortable and accommodating.

Customer review rating 4.4/5

Simon Families - 05/01/2020 Confirmed reviews ALL

Last minute booking and very impressed with the hotel and upgrade to a King size room.

Dear Simon, Thank you for taking a few minutes to answer our customer survey. We are thrilled to read that everything went well during your stay and you have enjoyed the complimentary upgrade for both rooms. Thank you for choosing Mercure hotel while visiting Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Great hotel, Value for money!

TripAdvisor rating 4.0/5

miyuki1812 Couples - 05/01/2020 TripAdvisor review

Hotel is ideally located, close to the CBD! Quiet surrounds! Property is expansive, rooms are cozy! They serve a good, comprehensive breakfast and the bistro serves hearty meals at subsidised rates! Staff are always willing to help and attentive! The only drawback was poor weather conditions when we visited but that could not be helped! Overall, well worth a stay and great value for money!

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