Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,986 reviews

Mercure Canberra - Image 1
Mercure Canberra - Image 2
Mercure Canberra - Image 3
Mercure Canberra - Image 4

Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,986 reviews

Customer review rating 3.5/5

Barbara B. Couples - Confirmed reviews ALL

Enjoy staying at Mercure where we are always looked after well. However really need to update pillows and towels

Customer review rating 5.0/5

Shayne N. E. Business - Confirmed reviews ALL

Staff are always so helpful and you certainly have the right people on the front desk. The meal in The Bistro was great and once again the staff were wonderful.

Dear Shayne, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to our friendly front desk team! We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.0/5

Justin G. Couples - Confirmed reviews ALL

Bed bathroom excellent but carpets, building a bit dated. Breakfast wasn’t that nice either was a bit burnt and cold. Service was good. Happy overall tjo

Dear Justin, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was overall positive. We apologize for any inconvenience caused by the breakfast during your stay; your comments have been passed onto our kitchen team. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 3.5/5

Margaret P. Couples - Confirmed reviews ALL

Shower badly designed resulting in rotting door and flooded floor.loved the outdoor area but please look after a lawn not weeds.Good service in bar and food servery

Customer review rating 3.5/5

Kellie R. Families - Confirmed reviews ALL

We had booked two adjoining pet rooms for our stay as we were staying for a wedding with our pups. This however, did involve quite a few calls prior to staying. The hotel called to say the same day we were due to let us know that the person in our room wanted a later check out at 4pm. We were travelling from Sydney with 5 dogs with Friday traffic so we were then unable to come and stay that evening. The hotel offered to reimburse us (which was good) but we were worried that the rooms would not be ready and we needed an early check in on Saturday so happily paid for the night before. The hotel then called again to mention one of the adjoining rooms that we requested lock had broken. So they upgraded my friend’s room which was nice and gifted a bottle of wine and changed us to another room The hotel’s staff are incredibly friendly and most helpful. The hotel has all the amenities and infrastructure but needs some love and a good lick of paint. Our room was comfortable enough with a little fridge and a nice big shower. They provided nice hand and shampoo products The pet room we stayed in with ‘grass’ however, was mainly dirt and our dogs kept dragging the dirt in on their paws as it had rained. This area had a little grass but is mainly dirt and some thistle weeds in the yard which had nasty needle like cactus leaves which hurt one of our pups. If this grass area was improved it would have made our stay much easier without wiping paws down - we had to wash our pups feet as it was making a mess of the floor in the room. If this grass area was improved it would be much nicer for the pups and humans alike. It would of made our stay much more enjoyable. The room service had a lot of pub meal type fare but no real healthy options. Still the serves were hearty and generous. The hotel was very clean, but looked a little tired in parts. The staff were extremely helpful and nice. There was quite a lot on offer for breakfast, which was good. And our pups were allowed to sit inside for breakfast which also made our stay much easier. We would stay again, but do encourage that the grass areas to be improved for the pets. Also secure parking at the rear was very good and accessible to our room.

Other web-users rate our hotel

  • 844 reviews 8.9/10 Location
  • 1,556 reviews 7/10 Room
  • 1,052 reviews 8.5/10 Service
  • 41 reviews 2.7/10 WiFi
  • 553 reviews 6.3/10 Food
  • 532 reviews 6.8/10 Cleanliness
  • 494 reviews 7.4/10 Breakfast
  • 14 reviews 2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra