Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.3/5 1,898 reviews

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Mercure Canberra - Image 1
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Corner of Ainslie, and Limestone Avenue, 2612 BRADDON, Australia

Description

Hotel extras

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

Our accommodation(s)

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Hotel location

Mercure Canberra

Corner of Ainslie, and Limestone Avenue
2612 BRADDON
Australia

GPS:-35.276066, 149.143494

Telephone
Fax +61 2 6243 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,898 reviews

TripAdvisor Rating  3.9/5  2,287 reviews

Customer review rating 4.5/5

Joe F. Friends - Confirmed reviews ALL

We have stayed several times and this time brought friends to share the value

Dear Joe, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was overall very positive. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to welcoming you back to the hotel again! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 3.5/5

Trudy W. Couples - Confirmed reviews ALL

After three attempts to get the booking details correct, I was surprised to be wakened on Friday with expectation that we were checking out... we had already told your reception that our check out was Saturday AM NOT Friday. It seems that contagious dyslexia is rampant amongst your booking staff. Otherwise I would commend the staff at the bar and restaurant who met all our needs well. On another matter the lift was filthy. it seems not to have been cleaned for an age. Despite these shortcomings we would recommend the Mercure to our friends when visiting Canberra.

Customer review rating 4.0/5

Damian M. Business - Confirmed reviews ALL

A consistently good place to stay. Convenient location and pleasant staff.

Dear Damian, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was very positive due to our central location and friendly staff. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 4.0/5

Kayte B. Business - Confirmed reviews ALL

Upon arriving in my room, I found debris on the bed and in the bathroom. The windows were open and I guess cleaning the outside of the building had made its way inside. The staff were excellent and had it cleaned promptly. Even offered to move rooms. I wish I had because that room was incredibly noisy with people using the stairs and doors opened and shut constantly for about 30 mins. I have stayed here a few times and always been happy, I will just make sure I ask to not be in room 400 again.

Dear Kayte, Thank you for your feedback regarding your recent stay at Mercure Canberra. We are pleased to hear that you found our front of house staff to be excellent and that they addressed the cleanliness issue promptly. Your comments regarding noise disturbances in your room have been noted, and we understand how this can affect your overall experience. We appreciate your loyalty and the fact that you have stayed with us multiple times. Please be assured that we will take your feedback into consideration for future visits, and we encourage you to request a different room location should you choose to stay with us again. Thank you once again for your valuable insights. We look forward to welcoming you back in the future. Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Mercure Canberra staff were very accomodating and helpful. Our rooms were clean and had all the necessary amenities

Dear Vivian, Thank you for your positive review. We at Mercure Canberra are grateful for the time you took to provide us with your feedback. We take great pride in our commitment to providing excellent service and we are pleased to hear that your experience was overall very positive due to our helpful staff. We apologize for any inconvenience caused by your booking experience; your comments have been passed onto our revenue and reservation teams. We would like to thank you again for sharing your thoughts with us. Your review is incredibly valuable and helps us continue to improve the quality of our service. We look forward to seeing you again soon! Sincerely,  Lukas Wilfling  General Manager Mercure Canberra

In partnership with TripAdvisor

Other web-users rate our hotel

  • 813 reviews 8.8/10 Location
  • 1,517 reviews 7/10 Room
  • 1,044 reviews 8.1/10 Service
  • 38 reviews 2.2/10 WiFi
  • 570 reviews 5.3/10 Amenities
  • 535 reviews 5.4/10 Food
  • 510 reviews 6.4/10 Cleanliness
  • 469 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.