Mercure Canberra 4 stars

Customer review rating 4.4/5 8,661 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Canberra
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+ 11 Services

Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612 braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodation(s)

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Courtyard View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens with an alacarte breakfast menu served daily. The Courtyard Restaurant can also be booked for private lunches, dinners or events.

OLIMS BAR

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,661 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,207 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, staff friendly

Customer review rating 5.0/5

Sally Couples - 20/06/2021 Confirmed reviews ALL

We got a really good Accor deal which included a bottle of wine, parking and movies. It was our first time to stay and we found the location close to everything we wanted to do in Canberra. The room was big and clean. Nothing was a problem for the friendly staff, our room key locked us out on our last day and the lady at the reception offered for us to leave the room Keys and just give them a call when we were leaving rather than have to walk back for the front office again, that was a nice gesture have never been offered that before. We ate at the restaurant and really enjoyed the meals and the staff friendly their too. We also ate in the restaurant for breakfast and was happy will the selection and value. We would stay there again if we were to travel to Canberra again. Thanks for making our trip great

Excellent front office staff

Customer review rating 4.5/5

Ken Solo - 17/06/2021 Confirmed reviews ALL

Very happy with the stay and loved the "old world" feel of the décor and building

Great location, lovely room

Customer review rating 4.5/5

Caralyn Families - 17/06/2021 Confirmed reviews ALL

My daughter and I stayed ina studio loft apartment and loved it! The novelty of the loft was great. Staff were so friendly and we enjoyed the buffet breakfast. Only little thing is the outside carpark, be prepared for frost in winter!

Great stay

Customer review rating 5.0/5

Nicki W. Families - 16/06/2021 Confirmed reviews ALL

We really appreciated the very friendly and helpful staff who went out of their way to ensure that we enjoyed our stay, especially the reception and breakfast room staff and the room cleaner. We liked the building which had a lot of character and easy parking. The rooms (superior) were very clean and comfortable. We really liked the excellent breakfast and the additions of free wine and in-house movies.

Comfortable and convenient

Customer review rating 4.5/5

K B. Friends - 16/06/2021 Confirmed reviews ALL

We enjoyed our two night stay. Conveniently located but away from the hustle and bustle. We liked having the pub and bistro on site and made use of the sitting areas to catch up with our travelling companions. Would have loved it if the wood fireplaces were in use. The breakfast is one of our favourites at any hotel.

Comfortable visit

Customer review rating 4.5/5

Norman Couples - 16/06/2021 Confirmed reviews ALL

Facilities were clean and well kept. Very Good food service at breakfast.

Nice place to stay

Customer review rating 4.0/5

Robert I. Friends - 16/06/2021 Confirmed reviews ALL

All the staff are friendly and easy to get along with.

Canberra Stay

Customer review rating 4.5/5

Mark Couples - 16/06/2021 Confirmed reviews ALL

The accomodation and facilities are great. Mecure is located in a good area and close to most things. It is a good place to do day trips from. Would definitely stay again.

Great staff and very pleasant stay

Customer review rating 4.0/5

Margaret W. Friends - 16/06/2021 Confirmed reviews ALL

Our stay was good. Rooms satisfactoriy and beds comfortable. Meals were ver nice though atmosphere a little lacking. Staff could not do enough for us.

Easy to access comfortable room with good staff

Customer review rating 5.0/5

Stan M. Couples - 15/06/2021 Confirmed reviews ALL

Very pleased to return after a number of years Enjoyed the oldy worldy ambience of the hotel..

Great stay

Customer review rating 5.0/5

Mike M. Friends - 15/06/2021 Confirmed reviews ALL

Perfectly located Good rooms and a good restaurant. Could not fault anything.

Great stay

Customer review rating 5.0/5

Ian T. Couples - 15/06/2021 Confirmed reviews ALL

Warm, comfortable, spacious room. Staff were friendly and helpful. Lovely building, with history.

Great location, excellent service, great dining

Customer review rating 4.5/5

Jo Business - 14/06/2021 Confirmed reviews ALL

Excellent, thanks for your hospitality

Good location and facilities

Customer review rating 5.0/5

Annette Couples - 13/06/2021 Confirmed reviews ALL

Friendly staff, good food, very enjoyable

Great location. A classic Canberra hotel.

Customer review rating 4.0/5

Kim F. Friends - 12/06/2021 Confirmed reviews ALL

Classic hotel that unfortunately lacks the upgrades of similar vintage properties. Rooms are fine but he reception, public areas , bar and bistro are tired and in need of upgrades to the standard expected of Accor properties. The bistro was excellent value - food was of a high standard and e cells that value. The range of local wines was excellent. In spite of the winter weather the fireplaces were not lit and the lounge areas were cold and uninviting. Proximity to Braddon centre and War Memorial Museum make this an attractive location

Location and great stay

Customer review rating 4.5/5

James K. Friends - 10/06/2021 Confirmed reviews ALL

From the time I arrived and checked out the staff were all courteous and helpful. Whether it was the staff in the bistro, dining room, function room were polite and attentive to our needs. The cleaning staff kept my room clean and tidy.

Well located

Customer review rating 1.5/5

Lucy B. Business - 10/06/2021 Confirmed reviews ALL

We didn't feel welcome Staff didn't seem to know much. Room , especially in bedroom was not as clean as it should be e.g. Shower, no hand held nozzle, water in the shower would not drain away, so while showering , our feet were covered in water , not good. Grout around bath had mould, and other spots as well. Toilet lid needed to be cleaned , NOT CLEAN . Wash basin around breather , needed to be cleaned. No fan in bathroom. Insufficient toilet paper. Upstairs in bedroom, not vacuumed around skirting boards or around legs of wardrobe, very obvious, lamp shades are now very shabby. I could clearly see that the mattress base underneath was falling apart , hanging down. Not even a biscuits in the kitchen. You need a light over mirror downstairs, light not good enough No fire downstairs Breakfast was not the greatest. Entrance and main exit from rear to Carpark looked very dirty, needs a good clean Hotel needs a total re- vamp We will not stay again , and we will not recommend this hotel

Enjoyed our stay. Centrally located.

Customer review rating 5.0/5

Anonymous Friends - 10/06/2021 Confirmed reviews ALL

As above.

Incompetence at every point

TripAdvisor rating 1.0/5

NorthStar279043x 17/04/2021 TripAdvisor review

Staff were polite but totally incompetent. Our booking was messed up in every way possible. Wrong bedding configuration. Package included breakfast but no record of this. Rang reception and was given details of the restaurant opening time etc for dinner - but they didn’t mention the restaurant was closed for Covid and the food was served in the bar, which is absolutely putrid. Buffet breakfast had to be served by the staff due to Covid - the 2 staff working were fantastic but they needed another 3-4 staff to service the queues in a timely manner. The list went on. The room was nice but the experience was a disappointment.

Dear NorthStar279043x, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Mercure Braddon

TripAdvisor rating 3.0/5

Gail P 15/04/2021 TripAdvisor review

The property is very tired and in need of refurbishment. The staff were not knowledgeable about the area and/or about the historical sites to visit. When asked if there were any places to dine in the area apart from the Mercure bistro and restaurant I was told no and yet I was only three to four blocks from Canberra Central. Bistro and restaurant have absolutely no atmosphere. Bathroom needed better cleaning and furniture and fittings old and tired looking. Certainly not a four star property and very overpriced for what you get.

Dear Gail P Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

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