Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,304 reviews

Best price
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Novotel Canberra - Image 1
Novotel Canberra - Image 2
Novotel Canberra - Image 3
Novotel Canberra - Image 4
65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

Choose comfort and space. Our standard room is a great example of what Novotel is all about. It comes with all the usual facilities such as Internet access. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Rejuvenate in our spacious and light-filled Standard King Room, the perfect city escape with comfortable amenities, including a large desk, 32" LCD TV with connectivity panel, and complimentary high-speed WiFi suitable for work or streaming.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Discover comfort and convenience in our Accessible Standard Queen Rooms featuring wider walkways, bathroom handrails and no steps ensuring a seamless stay. Accessible parking is also available. Please contact us directly for specific requests.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the comforts of home in our spacious King Suite, thoughtfully designed for comfort and convenience, featuring a separate bedroom, ensuite, and cosy living space with a sofa bed. Step out onto your private balcony & take in the City views.

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the comforts of home in our spacious 1 bedroom Apartment. Equipped with a separate kitchenette with microwave, hot plates, 2 medium fridges, Nespresso coffee machine. King Bed, single sofa bed, 2 TVs and rainfall shower over bath. Up to 2A/1C

  • Views:

    City View

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 286 rooms
  • 14 rooms for people with reduced mobility
  • 286 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area

Well-being

Pool

  • Covered
  • On site

Fitness Center

  • On site
  • Jacuzzi/Whirlpool bath
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Max Limited Height: 2.4 m / 7.87 ft

  • Parking pricing: 21.87 € 35 AUD Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Secure City West Carpark

Additional charge

1 Allsop Street,, 2601 Canberra

GPS:149.125218, -35.278536

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 1,000 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 16.25 € 26 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FIRST EDITION CANBERRA

Photo out of - FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
65 Northbourne Avenue, 2601 Canberra, Australia
Telephone +61 2 6245 5000
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Thematic parties and animation

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and wineries. Enjoy a relaxed experience in the heart of Canberra city

Enjoy our buffet breakfast every day at First Edition Restaurant. Select from a variety of locally sourced fresh, healthy and delicious menu items.

Take a dip in our indoor heated pool and relax in the warm water as you soak up the serene atmosphere. Our pool is perfect for a refreshing swim or a leisurely dip with family and friends.

A fully equipped hotel gym is available for all guests to enjoy complimentary throughout their stay with Novotel Canberra.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,304 reviews

Customer review rating 4.0/5

Stephen P. Families - Confirmed reviews ALL

Customer review rating 5.0/5

J A. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Clinton B. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Raney E. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Dean D. Business - Confirmed reviews ALL

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. I am very sorry to learn that your experience fell so far below your expectations. The issues you have highlighted regarding the condition of the room, bathroom layout, limited storage space, damaged carpets throughout the hotel, exposed cables behind the television, and the faulty iron are certainly concerning. Please accept my sincere apologies for the inconvenience and disappointment these issues caused during your business stay. Your comments have been taken seriously, as the condition, maintenance and comfort of our rooms and public areas are important aspects of the experience we aim to provide. I regret that we did not deliver the standard you expected from Novotel. I also appreciate your feedback regarding the surrounding area, traffic congestion and ongoing light rail construction, which can make travelling to and from the hotel more challenging. While some of these factors are outside our control, I understand how they may have affected the convenience of your stay. I am pleased to hear that you enjoyed the shower, breakfast buffet and our proximity to Canberra Centre. However, I recognise that these positives do not outweigh the many shortcomings you experienced. As Duty Manager, I would welcome the opportunity to discuss your feedback further and better understand your experience. We value your comments, as they help us identify areas requiring attention and improvement. Once again, please accept my apologies that we fell short of your expectations. We regret that your first stay may also be your last, and I hope we may have the opportunity to restore your confidence in Novotel Canberra in the future. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 5.0/5

J A. Business - Confirmed reviews ALL

Convenient for my business with excellent facilities nearby including restaurants and shopping.

Customer review rating 4.0/5

Clinton B. Couples - Confirmed reviews ALL

Novotel Canberra is located in the centre of Canberra. Despite the tram works out the front and difficult vehicle access, our stay was enjoyable. Staff were always helpful, particularly the restaurant manager, who fitted us in when he was obviously under pressure and we then enjoyed a particularly nice Salmon main course. Definitely recommended for a stay in Canberra

Customer review rating 4.0/5

Raney E. Families - Confirmed reviews ALL

Good

Customer review rating 1.5/5

Dean D. Business - Confirmed reviews ALL

Novotel Canberra review This is without doubt one of the worst Novotel hotels I have ever stayed in . • room was old and really poorly designed with an external sink area to the bathroom and the most bizarre mirror situation I’ve ever seen and hardly any space for toiletries • The toilet alcove in the shower area so tight you couldn’t even access the toilet paper and I actually had to take the roll off the holder in order to sit on the toilet seat • Rips in the carpet , exposed cables behind the tv and ripped carpets in the lift . In fact ripped , frayed and stained carpet throughout the hotel • The location whilst in the central cbd sees you being confronted once you venture out with quite a few homeless people , not their fault , however at night quite a challenging environment, and alongside this is the light rail project under construction which makes getting Ubers and taxis problematic due to the traffic congestion . • The worst iron i think ever used too and leaked everywhere • Only positive was a decent shower , the breakfast buffet pretty good and only 3-4 minutes walk from Canberra central shopping centre This is barely a 3 star hotel . My first and last business stay here unfortunately

Dear Dean, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. I am very sorry to learn that your experience fell so far below your expectations. The issues you have highlighted regarding the condition of the room, bathroom layout, limited storage space, damaged carpets throughout the hotel, exposed cables behind the television, and the faulty iron are certainly concerning. Please accept my sincere apologies for the inconvenience and disappointment these issues caused during your business stay. Your comments have been taken seriously, as the condition, maintenance and comfort of our rooms and public areas are important aspects of the experience we aim to provide. I regret that we did not deliver the standard you expected from Novotel. I also appreciate your feedback regarding the surrounding area, traffic congestion and ongoing light rail construction, which can make travelling to and from the hotel more challenging. While some of these factors are outside our control, I understand how they may have affected the convenience of your stay. I am pleased to hear that you enjoyed the shower, breakfast buffet and our proximity to Canberra Centre. However, I recognise that these positives do not outweigh the many shortcomings you experienced. As Duty Manager, I would welcome the opportunity to discuss your feedback further and better understand your experience. We value your comments, as they help us identify areas requiring attention and improvement. Once again, please accept my apologies that we fell short of your expectations. We regret that your first stay may also be your last, and I hope we may have the opportunity to restore your confidence in Novotel Canberra in the future. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 5.0/5

Mark B. Business - Confirmed reviews ALL

Great location, friendly staff, and the restaurant is fantastic.

Dear Mark, Thank you for your wonderful feedback and for awarding Novotel Canberra a perfect overall score. We are delighted to hear that you enjoyed our central location, friendly team and fantastic restaurant. As a valued ALL Accor Diamond member, we truly appreciate your loyalty and are pleased that your business stay was such a positive experience. It is especially rewarding to hear your kind words about our First Edition Manager. I will be sure to share your compliments with him and the wider team, as recognition like this is always greatly appreciated. Thank you once again for your support and for recommending Novotel Canberra. We look forward to welcoming you back for another enjoyable stay. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 4.0/5

Tim M. Couples - Confirmed reviews ALL

Brilliant staff and overall service

Customer review rating 2.5/5

Strong R. Business - Confirmed reviews ALL

My stay was unremarkable other than I was allocated an accessible room and the shower drainage was terrible which meant that taking a shower flooded half the bathroom. Fortunately I was the only room occupant so could use the extra towels to somewhat manage all the water on the floor so it wasn't a safety risk, otherwise I would have had to call for assistance at 11pm.

Dear R., Thank you for sharing your feedback following your recent stay at Novotel Canberra. I am sorry to hear about the issue with the shower drainage in your allocated accessible room. I understand how frustrating and inconvenient it must have been to have the bathroom floor flooded after showering, particularly late in the evening. This is certainly not the experience we want our guests to have, and I sincerely apologise for the inconvenience and concern caused. Please be assured that your feedback will be shared with our maintenance and housekeeping teams so that the drainage issue can be investigated and addressed. We also appreciate your comments regarding the potential safety risk, as the safety and comfort of our guests are our priority. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to provide you with a much more comfortable and enjoyable experience on your next visit. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 3.5/5

Elizabeth M. Families - Confirmed reviews ALL

We had a good stay, but unfortunately picked up gastro during our trip. Naturally we can't pinpoint where this came from, but I'm mentioning it here in case you also receive other reports of illness from the long weekend (e.g. in case it was transmitted via the swimming pool/spa which was very crowded when we stayed).

Customer review rating 4.0/5

Graeme B. Couples - Confirmed reviews ALL

Great place to stay due to it's location & the room was comfortable & clean. The obliging staff allowed us a late check out upon request. The only downside would be the limited parking on-site, however parking is available nearby.

Dear Graeme, Thank you for your lovely feedback and for choosing Novotel Canberra for your recent stay. We are pleased to hear that you enjoyed our central location, found your room comfortable and clean, and appreciated the friendly and accommodating service from our team. I am also glad that we could arrange a late check-out to make your stay more convenient. Thank you for your comments regarding the on-site parking and the unusual bathroom layout. We understand that these aspects can impact the overall guest experience, and we appreciate you sharing your observations with us. We are also pleased to hear that you found the Accor ALL App convenient for making your last-minute booking. As a valued ALL Accor Gold member, we sincerely appreciate your loyalty and your recommendation. We look forward to welcoming you back to Novotel Canberra for another enjoyable stay. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 1.0/5

Donna L. M. Business - Confirmed reviews ALL

Check-in was delayed, my room was near all the function rooms and had to walk past the kitchen entry, the room was clean by very tired looking, I ordered room service 3 times, the QR code for ordering didn't work so had to call the front desk, the food was sub-standard; crispy chicken - cold over cooked and dry, scrambled eggs was an omelette not scrambled, toast was cold, hard and no butter given; Haloumi salad - haloumi was cold and rubbery, salad had wilted lettuce. Novotel is our companies preferred service provider; however, I will not be staying at this Novotel again.

Customer review rating 4.5/5

Andy G. Couples - Confirmed reviews ALL

Highly relaxed professional and customer service orientated

Dear Andy, Thank you for your excellent feedback and for choosing Novotel Canberra for your recent stay. We are delighted to hear that you had a relaxing experience and found our team professional and customer-focused. Providing warm, attentive service in a welcoming environment is something we take great pride in, and your kind words are a wonderful encouragement to our team. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty and support. We look forward to welcoming you back to Novotel Canberra for another excellent stay in the near future. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 3.0/5

Emma B. Couples - Confirmed reviews ALL

Dear General Manager, I wanted to take the time to personally provide some feedback following our recent stay. Firstly, I would like to say a sincere thank you to you and your team. Overall, we had a wonderful experience. The staff were exceptionally polite, friendly and welcoming, and the service we received throughout our stay was lovely. I would particularly like to mention the breakfast buffet, which was absolutely amazing. It was one of the highlights of our stay, and the staff involved were fantastic. This stay was also quite significant for me personally, as it was my first trip away since losing my son, Sid, in March this year. Because of this, I was really hoping for somewhere comfortable, peaceful and calm, and I appreciated the kindness and professionalism of your staff during our stay. There were just a few things I wanted to mention—not to take away from the positives of our experience, but hopefully as suggestions that may help improve the experience for future guests. One issue was the lack of somewhere in the room for women's hygiene products. When I needed a bag, I had to ask at reception and was given a large black plastic garbage bag. I completely understand that these things may not be something every guest needs, but it was quite embarrassing having to ask, particularly when speaking with male staff at the front desk. Perhaps there could be a discreet option available in the bathroom, or guests could simply be advised on arrival that bags are available if required. This would allow guests to deal with something quite personal without having to ask at reception. We also ran out of toilet paper during our three-night stay and had to purchase our own. Again, I appreciate that this is a small issue, but having adequate toilet paper supplied throughout a stay is something guests generally expect and shouldn't have to think about. Another thing I wanted to bring to your attention was the mattress. When our sheets were changed on the third night, we noticed a large, very yellow stain in the middle of the mattress. It was clearly not from our stay. I appreciate that mattresses can be difficult to inspect regularly when they are covered, but perhaps this is something that could be checked during room maintenance or housekeeping inspections. I also overheard a lady at the pool mentioning that she had paid around $85 per night for a room that appeared to be quite similar to ours. I completely understand that room rates can vary depending on when and how a booking is made, so I am not raising this as a complaint about the price we paid. It did, however, make me reflect on the overall value of the room, particularly when combined with some of the small issues mentioned above. Despite these things, we would absolutely consider staying with you again. The staff, service and breakfast made a very positive impression on us, and I want to emphasise that the purpose of this feedback is genuinely to offer a few suggestions rather than to criticise what was otherwise a very pleasant stay. I hope you don't mind me raising these matters directly with you. I felt they were worth mentioning because they are small things that could make a significant difference to a guest's comfort and experience, particularly for someone who may be travelling for personal or emotional reasons. Thank you again to you and your wonderful team for making our stay a good experience during what was, for me, a particularly difficult time. I really did appreciate the friendly service and kindness we received. Kind regards, Emma B.

Customer review rating 2.0/5

Brittany T. Families - Confirmed reviews ALL

location was great. first room we were assigned, not enough blankets, not enough towels, and dirty feet marks all over the wall. asked for housekeeping, never arrived, resulted in a very late at night room change. second room was better, but the bathroom drain flooded onto the floor, no plug for the bath and the tv wouldnt connect to the internet to chromecast or screen mirror. spoke to reception on 2 occasions, were told it would be taken care of but never was. breakfast was also an issue. asked the first day if we could have some bacon cooked that wasnt on bread, was told its fine its gf bread. partner got sick from it any way. second morning asked again for soft bacon to be cooked and kept away from bread. copped attitude by the lady who tool the order and was told again the bread is GF. i said i need it separately cooked, specifically said can we please have it sofy and the bacon came out so over cooked and dry it wasnt funny. Asked for a different round to be cooked and the server on the floor again gave us attitude and told us theres bacon on the buffet and when i said it needed to be not on the bread she said if we had an allergy that bad everything is cross contaminated anyway. we did end up getting the bacon but not really good enough when breakfast is $50 per head. have taken pgotos of the food, the dirty walls and the bathroom if you need to see them, happy to be contacted.

Customer review rating 5.0/5

David J. Friends - Confirmed reviews ALL

Magnificent friendly accommodating could not have asked for mote

Customer review rating 5.0/5

Donna W. Families - Confirmed reviews ALL

The staff member saw I had my 4 year old with me and offered an early check in, and also gave him an activity pack.

Customer review rating 4.0/5

Luke J. D. Couples - Confirmed reviews ALL

The property is fine. Rooms a bit dated but the service was great. Can’t fault check in and then the bar man was cool. Unproblematic for a one night stay

Customer review rating 1.5/5

Lisa B. Families - Confirmed reviews ALL

Got given our room keys on arrival. However floor and room number was incorrect. I had various bags and two kids with me having to go up to the wrong room/ level to ending back up at reception and having to do it all over again. Parking- not much parking infront of hotel to load and offload belongings.

Dear Lisa, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. Please accept my sincere apologies for the confusion with your room allocation upon arrival. I understand how frustrating this must have been, particularly when travelling with two children and carrying multiple bags. Having to return to reception and repeat the process due to incorrect room information is certainly not the smooth and welcoming arrival experience we want our guests to have. I also apologise for the inconvenience caused by the limited space available at the front of the hotel for loading and unloading luggage. I appreciate how challenging this can be, especially for families travelling with children. Your feedback is important to us, and I will share your comments with the relevant teams to help us improve our arrival procedures and guest experience. Thank you for bringing these matters to our attention. We regret that we fell short of your expectations and hope to have the opportunity to provide you and your family with a much smoother and more enjoyable stay in the future. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 5.0/5

James O. Families - Confirmed reviews ALL

Awesome stay, family loved it. Only issue was every time we went to the pool we had to go to reception to grab towels.

Dear James, Thank you for your wonderful feedback and for awarding us a perfect score following your recent stay at Novotel Canberra. I am delighted to hear that you and your family had such an enjoyable visit and that our team, accommodation and facilities all contributed to a positive experience. I do apologise for the inconvenience of having to visit Reception each time you needed pool towels. However we do store them at reception so we can track them. Thank you also for your loyalty as an ALL Accor member. We truly appreciate your support and look forward to welcoming you and your family back for another great stay. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 1.0/5

Shantil R. Friends - Confirmed reviews ALL

Check in was great !!! Dinner service lucky we got it says 10pm they wanted to shut at 9pm yes it was a public holiday Food was cold and rushed which made the feeling and atmosphere cold asked to leave by the service manager to take our food to our room

Other web-users rate our hotel

  • 1,915 reviews 7.4/10 Location
  • 2,355 reviews 5.2/10 Room
  • 1,873 reviews 6.6/10 Service
  • 21 reviews 4.4/10 WiFi
  • 956 reviews 4.3/10 Cleanliness
  • 940 reviews 5.8/10 Comfort
  • 710 reviews 6.5/10 Breakfast
  • 666 reviews 3.3/10 Amenities

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