Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,291 reviews

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Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  3,291 reviews

Customer review rating 1.5/5

Pikiora J. M. Business - Confirmed reviews ALL

Disappointing stay. Lifts were old and out of date in terms of using your key to access your floor. Putting it in the slot is too slow and did not work straight away had to do a few times for it to work. Check was really slow and when I checked in I played for an executive king room - they tired to give me a double standard. I asked for a room away from the elevator as I am a light sleeper as well as I had a early start - my room was right near the lifts where the staff would enter the floor for room services all night making lots of noise! Gym facilities were really disappointing too basic and really small. No weight machines or space to do a proper work out! The hotel did not feel safe as a women travelling alone particularly with access to the hotel from Main Street and people accessing car park! Staff at reception were not Knowledgeable or helpful. Did not know how long it takes to Get to the airport which would be a common questions from guest. Overall I will not come back to the Novotel Canberra and definitely won’t recommend it!!!

Customer review rating 2.5/5

Gordon S. Business - Confirmed reviews ALL

Good location but very noisy all night, air conditioner was hopeless and room very cold. The shower was the most useless shower i have experienced for years, the pillows also very poor quality. This hotel has gone downhill a lot since my last visit 15 years ago and i won't be returning. The food at the restaurant was disgusting and not worth the amount they charged.

Customer review rating 4.5/5

Peter S. Business - Confirmed reviews ALL

Room was neat and tidy. Did not use other facilities ie dining. My choice not a complaint

Customer review rating 0.5/5

Ping Y. Business - Confirmed reviews ALL

I recently stayed at the Novotel Canberra, and I can confidently say it was the most unpleasant experience I have ever had at an Accor property. Several major issues made my stay incredibly uncomfortable: • Freezing Room & No Amenities: The room was extremely cold, and there were no extra blankets provided in the room to help combat the drop in temperature. • Complete Lack of Service: When I attempted to call room service to resolve the issue and request a blanket, no one answered the phone. The total lack of responsiveness and service was incredibly frustrating. • Disturbed Sleep: To make matters worse, there was a light in the hallway that stayed on constantly, leaking into the room and making it very difficult to get a proper night's rest. As a platinum member the Accor network, I expect a basic level of comfort and customer service, both of which were completely absent during this stay. I would not recommend this property in its current state, and I hope management takes immediate steps to address their staff responsiveness and room comfort.

Customer review rating 1.5/5

Tara M. Couples - Confirmed reviews ALL

Overall disappointing. Unprofessional. Lack of greeting/welcome on arrival and on leaving didn’t ask anything about our stay. Even if we enjoyed our stay! I advised the express checkout was charging $46 when we had not incurred any expenses and was told that was an internal charge and to disregard. I’m sure others would have possibly paid without question. No sauce with the sticky date pudding. Wine bottle left on table when ordered a glass only. Lifts smelt strongly of body odour. QR codes on bar tables had no wine options listed, then told by bar staff that they don’t use them anyway. Typos in the menu. Woke each day to large bins being emptied by truck behind the hotel. The positive was that the room was clean. Expected more after staying at other Novotel hotels. I wouldn’t return. I would try an alternate in the accor chain.

Other web-users rate our hotel

  • 1,923 reviews 7.5/10 Location
  • 2,369 reviews 5.1/10 Room
  • 1,852 reviews 6.7/10 Service
  • 31 reviews 2.9/10 WiFi
  • 944 reviews 4.2/10 Cleanliness
  • 913 reviews 5.8/10 Comfort
  • 726 reviews 6.6/10 Breakfast
  • 664 reviews 3.8/10 Amenities

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