Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.9/5 2,950 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,950 reviews

TripAdvisor Rating  3.5/5  4,001 reviews

Not at Novotel standards

TripAdvisor rating 3.0/5

Anthony H Business - TripAdvisor review

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Would not go back

Customer review rating 0.5/5

Denicce V. Business - Confirmed reviews ALL

The hotel is outdated, lacks maintenance and cleanliness.

Dear Ramirez Ana V., Greetings from Novotel Canberra!! Thank you for taking the time to post candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused. It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us. Regards Guest Relations Team Novotel Canberra

Central to Services and Transport

Customer review rating 4.5/5

Mp Business - Confirmed reviews ALL

This is a quiet hotel with good service, food and in a central location with both taxis and tram stop just outside the door. It is a short walk from Canberra Central with good shopping and many restaurants within easy walking distance.

Dear Michelle P., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Novotel Canberra

Good stay - looking forward to coming back again

Customer review rating 5.0/5

Owen Business - Confirmed reviews ALL

It was a great experience. Was a bit surprised that I needed to fork out another $30 for breakfast but I guess this is the current market condition

Dear Owen Mr W., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Novotel Canberra

Dated hotel, nice toiletries

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel was fairly basic and lobby and room smelled like…toilet smells as soon as we got to floor 4. Really strong smell, but stay otherwise ok

Dear Jane Elizabeth P., Greetings from Novotel Canberra!! Thank you for taking the time to post candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused. It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us. Regards Guest Relations Team Novotel Canberra

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Other web-users rate our hotel

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