Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,465 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,465 reviews

TripAdvisor Rating  3.5/5  4,012 reviews

Well located

Customer review rating 3.0/5

Alicia Families - Confirmed reviews ALL

The rooms were comfortable for a family, however there was dirty socks left in the room… The location was perfect for us, and the pool was great for evening activities with the kids. Room keys kept failing to work, had them reset 3 times in our 2 night stay. Breakfast which was paid for on booking wasn’t applied correctly. Had to sort that with reception twice and again on checkout.

Dear Alicia Thank you for taking the time to share your experience. We are pleased to hear that you found our rooms comfortable for your family and enjoyed the convenient location and pool facilities. However, we deeply regret the issues you encountered during your stay. Finding dirty socks in your room is unacceptable, and we apologize for the oversight by our housekeeping team. This matter will be addressed immediately to ensure it does not happen again. We also apologize for the inconvenience caused by the repeated failures of your room keys and the incorrect application of your breakfast booking. These issues should have been handled efficiently, and we will review our processes to prevent such occurrences in the future. Your feedback is valuable in helping us improve our services and ensure a better experience for our guests. We hope you might consider staying with us again, giving us the opportunity to provide you with a more seamless and enjoyable stay. Jessica James General Manager

Fair stay

Customer review rating 3.5/5

Renee M. Families - Confirmed reviews ALL

Disappointed when we made a dinner reservation via reception and made sure it was ok to do so before booking. We were ensured it was fine to book via reception and I witnessed lady at reception write on a small yellow post it note. We arrived at First Edition and there was no booking. Waited more than 20 minutes before following up at the stand as you enter the restaurant and realised our table had been available already. Also mixup with payment when I requested a copy of the paid bill, I was given someone else’s receipt. We are Accor members and felt really let down by the whole experience unfortunately.

Hi Renee Thank you for sharing your feedback about your recent stay at Novotel. We actually have a booking reservation system for the restaurant available to the Reception team which isn't a "post it note"! I've forwarded your feedback to the team to use as a training tool. We also regret the inconvenience caused by providing the wrong account. Your feedback is important to us, and we hope to have the opportunity to provide you with a more comfortable and pleasant experience in the future. Jessica James General Manager

Restaurant food sub-standard for 4 star hotel

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Stayed 2 nights for business. Took work colleague to First Edition Restaurant for dinner. Ordered bread basket to share for entree - sourdough bread slices had grey grill marks suggesting grill was not cleaned properly before bread was put on, charcoal butter was rock solid straight out of fridge or freezer and unable to be used. Both ordered Eggplant Parmigiana for main - both of our meals were cold in the middle suggesting meal was in fridge/frozen before being microwaved and presented. We requested the waiter have the eggplant reheated which he was very happy to do and offered us a glass of wine on the house. Someone else came over to apologise and advised our main course would not be charged. At time of settling the bill was surprised to see the eggplant had still been charged for. When queried I was told we had misunderstood and it was a complimentary glass of wine and free dessert that had been offered. We advised at no time had we actually been offered dessert. Another apology was received and offer of free coffee at breakfast made. I'd like to think this was just not a good night in the restaurant as the standard of food was very disappointing for a 4-4.5 star hotel.

Dear Kerry Thank you for sharing your feedback about your recent dining experience at First Edition. We sincerely apologize for the inconveniences you experienced and the ways in which we fell short of your expectations. We've reviewed your feedback with the F&B team highlighting the inconsistencies in our service delivery and recovery. We appreciate your constructive feedback and hope to welcome you back again during a future stay. Jessica James General Manager

Good location, restaurant was nice

Customer review rating 4.0/5

Navi Families - Confirmed reviews ALL

Came for a weekend basketball tournament in Canberra. Only issue was not getting a car park spot and not being able to get out things out of the car close to the hotel.

Great stay!

Customer review rating 5.0/5

Annes Couples - Confirmed reviews ALL

A lovely stay in a nice room.

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Other web-users rate our hotel

  • 1,654 reviews 7.6/10 Location
  • 2,306 reviews 5.1/10 Room
  • 1,756 reviews 7.2/10 Service
  • 24 reviews 2.5/10 WiFi
  • 903 reviews 5.1/10 Comfort
  • 845 reviews 4.5/10 Cleanliness
  • 597 reviews 2.6/10 Vibe
  • 595 reviews 3.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.