Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,417 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,417 reviews

Customer review rating 4.0/5

James G. Families - Confirmed reviews ALL

We had a 2 night stay while visiting daughters at ANU. This hotel is well located, clean, with nice rooms. We didn't eat in the hotel, or use many of the facilities, but found the staff helpful, and everything well looked after. We will definitely stay again.

Dear James, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. We’re delighted to hear you enjoyed your two-night visit and found our location convenient while visiting your daughters at ANU. It’s wonderful to know you appreciated the cleanliness of the hotel, the comfort of the rooms, and the helpful service provided by our team. Your kind comments are greatly appreciated and will certainly be shared with our staff. We’re especially pleased to hear that you plan to stay with us again, and we look forward to welcoming you back on your next trip to Canberra. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 5.0/5

Risma K. Families - Confirmed reviews ALL

Stayed for a night, great location close to all amenities. The room is big and comfortable

Dear Risma, Thank you for your wonderful review and for choosing to stay at Novotel Canberra. We’re delighted to hear you enjoyed our central location and found it convenient to access nearby amenities and attractions. It’s also great to know you were comfortable in your spacious room during your stay. We truly appreciate your kind feedback and hope to welcome you back again soon for another enjoyable visit to Canberra. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

easy registraation, comfortable bed, good shower

Dear Paul, Thank you for sharing your feedback following your recent stay at Novotel Canberra. We’re pleased to hear you enjoyed our convenient location and that check-in was quick and easy. It’s also great to know you found the bed comfortable and enjoyed the shower during your stay. Thank you as well for your loyalty as an ALL Classic member and for choosing to stay with us during your business trip. We really appreciate your support and your kind comments. We hope to welcome you back to Novotel Canberra again soon. Kind regards, Ryan Bui Duty Manager Novotel Canberra

Customer review rating 4.0/5

Sandra K. Couples - Confirmed reviews ALL

We had to come to Canberra for three days of medical appointments. Booked via a phone call which was good. The only BIG disappointment was the extraordinary high charge for parking. When i enquired about it when i made the booking I was told parking was available and no mention of being charged. On arrival finding out it was $35 and that I should have read the confirmation letter. Yes BUT it should have been pointed out on booking. We are pensioners and this was a shock as we have to travel for medical for health reasons. Especially as one of the concierges then pointed out there is other parking which is cheaper.

Customer review rating 3.0/5

Tony S. Business - Confirmed reviews ALL

This trip was a mixed bag. Location is great but street parking is a lottery and parking onsite and quite expensive ($35 a night). Room was fine but the bathroom arrangement is a bit strange. I asked for a tax invoice when checking out but the printer wasn't working. I was promised that it would be emailed to me but I was only sent a tax invoice for a drink that I didn't pay for (this is due to be credited). I rang 3 times trying to get the room tax invoice to be sent through and when I finally got through I was told that the corporate card hadn't been charged yet. Very frustrating.

Thank you for staying with us at Novotel Canberra and for taking the time to share your feedback, Tony. I am pleased to hear you enjoyed our central location and found your room comfortable overall, however I am sorry that several aspects of your stay left you frustrated. I do appreciate your comments regarding parking. As we are located in the centre of Canberra, onsite parking is limited and priced in line with other CBD hotels. We do also offer overflow parking options nearby, including offsite parking approximately a 4–5 minute walk from the hotel at around $26 for 24 hours, which many guests find to be a more economical alternative. I am also sorry for the inconvenience surrounding your tax invoice and the confusion regarding the incorrect charge notification. You should not have needed to follow up multiple times, and I understand how frustrating that experience would have been. The issue with the printer and the delay in processing the corporate card should have been communicated more clearly and handled more efficiently by our team. Thank you again for your feedback as it helps us identify where we need to improve both our communication and operational follow-up. I do hope we have the opportunity to provide you with a smoother experience in the future. Kind regards, Ali Mair General Manager

Other web-users rate our hotel

  • 1,945 reviews 7.5/10 Location
  • 2,406 reviews 5.1/10 Room
  • 1,885 reviews 6.6/10 Service
  • 32 reviews 3.7/10 WiFi
  • 941 reviews 4.2/10 Cleanliness
  • 918 reviews 5.9/10 Comfort
  • 725 reviews 6.8/10 Breakfast
  • 699 reviews 3.6/10 Amenities

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