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Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 14,211 reviews
Novotel Canberra
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Room 1

Number of guests
Children's age

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Hotel extras

  • 1 km to the lake, 3 km to Parliament House

  • Lots of restaurants and bars nearby

  • WiFi, large work space, flat-screen cable TV

  • All-day drinks and snacks in the stylish bar

  • Fitness centre, spa, sauna, event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel

Hotel location

Novotel Canberra

65 Northbourne Avenue
2600
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Contact email

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :   Hume Highway Federal

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Our accommodations

Offering a range of accommodation options that include an Executive King Room and an Executive Apartment, Novotel Canberra is ideally suited for both business and leisure travel. Each room is well-appointed, featuring contemporary décor and a range of con venient facilities. Guests staying at this superb Canberra hotel can enjoy in-room climate control, a flat screen TV with Foxtel sports and news, internet access, a minibar, an ensuite, and tea and coffee making facilities.

Accessible room

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FIRST EDITION

Type of cuisine: Bistro

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds, our family-friendly restaurant in Canberra offers a diverse seasonal all-day dining menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION

Photo non contractuelle / Strictly non binding

Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 70 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 28 people

Find out more

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

14,211 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,807 reviews

Well located and high quality accommodation

Customer review rating 4.0/5

Ken M. Couples - 12/02/2020 Confirmed reviews ALL

The usual high standards, from car parking, reception and room presentation were met. The only concern that we had, was a staff dispute behind the bar, although interesting it was very unprofessional.

Very professional and excellent rooms

Customer review rating 4.0/5

Alan W. Solo - 12/02/2020 Confirmed reviews ALL

My stay was short but I found parking easy ,staff helpful and rooms very clean.....I re booked for 22/2

Pleasant visit

Customer review rating 4.0/5

Gareth Solo - 12/02/2020 Confirmed reviews ALL

Front office staff were extremely polite and helpful

Well located

Customer review rating 4.0/5

Mark Couples - 12/02/2020 Confirmed reviews ALL

Just needed an overnight stay at short notice. The hotel was well located, and the facilities ok. The rooms are showing their age, and need a refresh. The bathrooms were below par, with water spilling out of the shower, and the shower rose abysmal.

poor service

Customer review rating 4.0/5

Anonymous Families - 12/02/2020 Confirmed reviews ALL

it wasn't great. I usually enjoy staying at accor hotels and this was average at best. The room carpet was dirty, the shower leaked, the bed was not made up when I arrived and they got my room service order wrong . They also ordered me a maxi taxi which was not a maxi taxi and the mirror I was transporting got smashed.

Good

Customer review rating 4.0/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Comfortable

Good location

Customer review rating 4.0/5

Donna Business - 12/02/2020 Confirmed reviews ALL

Room very tired, linen was nice except for stains on the decorator pillows. Room seemed dusty. we ate at restaurant dinner, being very kind it was one of the worst dinners we have ever had, service was very creepy with waiters asking for phone #s to exchange details for business. Breakfast was nice.

Great location. Strange room facilities.

Customer review rating 4.0/5

Greg H. Couples - 11/02/2020 Confirmed reviews ALL

Good location. The bathroom had no vanity in it - it was outside in the room which was a bit weird. Bed;s were comfortable. Rooms were dated.

We stay here regularly but not as good as usual

Customer review rating 4.0/5

Maureen (. H. Couples - 11/02/2020 Confirmed reviews ALL

We requested a Weekend Australian. The Concierge didn’t tell us they didn’t have it .A Sydney Morning Herald was delivered to our room. The dining room experience was not as slick as usual. The staff,however were quite pleasant. When my husband went to pay the final bill he wanted to use his own debit card but my American Express was charged instead and obviously the interest s well

Nice & clean & central

Customer review rating 4.0/5

Anonymous Friends - 10/02/2020 Confirmed reviews ALL

Quick & easy

could be better

Customer review rating 4.0/5

Aman Couples - 10/02/2020 Confirmed reviews ALL

The room was comfortable and the breakfast was great. However customer service could be improved. Counter staff seemed disinterested. Please teach them to 'smile', and show that they are happy to serve. We asked a few times about the car parking situation and it was still unclear. On checkout the charges were not clarified with us, and when I received the email bill it included someone else's bar tab. (when I rang back it was rectified). I do not like the fancy bathroom taps that operate mirror fashion. Even so, one shower tap was installed the wrong way round so it was difficult to operate. (room 234 if you want to check)

Well located

Customer review rating 4.0/5

Kelly Couples - 10/02/2020 Confirmed reviews ALL

Good location, staff friendly, room was clean and quiet but a little bit of cosmetic maintenance needed.

Great stay

Customer review rating 4.0/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Lovely buffet break fast and great pool, I'll stay here again.

good location

Customer review rating 4.0/5

Marisa W. Business - 09/02/2020 Confirmed reviews ALL

The check in wait was 10 minutes at 5.30pm on Wednesday 5.2.2020. The hotel alarm went off in the middle off the night. The voice over was so loud and came on three times. This is the second time I have stayed at the Novotel and at check in they asked for my email, phone number and other details that I gave them at my first stay. This made the check in process a lot longer than needed. The location is perfect for me, so I will give it another go. Breakfast was lovely. The first visit I had a lovely room, the second visit I was given a disabled room (304) and the bathroom had an unpleasant odour.

Dear Marisa W., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can see in my system that your booking was made with AOT hotels. They do not provide your email address, phone number or credit card details. In order to ensure you receive any invoices on check out to your email and we also add your contact number should you need to be contacted during your stay. I do apologize that you were disrupted by the alarm during your stay. We have an intercom system should an emergency situation arise in order to inform all guests of the emergency. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Manager Novotel Canberra

Very disappointing

Customer review rating 4.0/5

Alistair Business - 09/02/2020 Confirmed reviews ALL

The room was old, stained carpets, torn pillow cases and it was probably the worst hotel I have stayed on for 3 years - especially at 400 / night.

Dear Alistair Nicholas M., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have given your comments in regards to the room cleanliness to our housekeeping team and we will be following this up for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Front Office Manager Novotel Canberra

Novotel Canberra

Customer review rating 4.0/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Room was very ordinary and dated. The bathroom basin was right beside the bed and he mirror had to be held with one hand so it could be looked into.

Dear Richard B., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have also reported the maintenance issues you reported in your room. Thank You for bringing this to our attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you book Novotel Canberra in the future, please feel free to contact me directly so I can ensure you are allocated a room type with the bathroom and vanity in one room. Sincerely, Ashley Jensen Assistant Front Office Manager Novotel Canberra

Well Located, Several things not up to standard when compared to other Novotel Motels

Customer review rating 4.0/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Not complimentary water in room on arrival. No complimentary bottle of wine on arrival. Discussed this with counter person when checking out and he was not going to give us one. Lady on other counter fixed it up straight away and sorted this out. The bar had no sauvignon blanc at the bar one night. Just a few things that need looking at as stayed at the Mercure in Wagga Wagga the night before and that was very pleasent. Coffee was cold one night and i sent it back as it was to cold.

Dear Doug S., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have spoken to my Food and Beverage department in regards to having no Sauvignon Blanc in the bar. I do apologize for this and have added a note for a complimentary bottle to be arranged for you on your next stay should you stay at Novotel Canberra in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Front Office Manager Novotel Canberra

very poor

Customer review rating 4.0/5

Robert E. Couples - 09/02/2020 Confirmed reviews ALL

was meant to be a special occasion and we had issue after issue horriblestay

Appalling

Customer review rating 4.0/5

James N. Business - 09/02/2020 Confirmed reviews ALL

Couldn't be any worse. Colleague's wasn't ready on time Reception gave my room key to my manager who walked in as I was about to undressed. Room was old and dated. One of the worst hotel experiences I have ever had

Good stay at great location

Customer review rating 4.0/5

Steve R. Couples - 08/02/2020 Confirmed reviews ALL

As always, another great stay at the Novotel Canberra. The rooms are spacious with very comfortable beds. Our meals at the first edition restaurant were excellent.

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