Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,393 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,393 reviews

TripAdvisor Rating  3.7/5  4,070 reviews

Customer review rating 4.0/5

Michael P. Business - Confirmed reviews ALL

No issues or problems with the room, great bed size

Customer review rating 4.5/5

Jj C. Business - Confirmed reviews ALL

very good all around, thank you for the upgrade too. Nice restaurant and bar area.

Customer review rating 2.5/5

Andrea H. Business - Confirmed reviews ALL

Pretty ordinary

Customer review rating 0.5/5

Fengkai H. Business - Confirmed reviews ALL

Dear Novotel Management Team, I am writing to formally file a complaint regarding my recent stay at your hotel. The experience I had was far below the standards expected of a Novotel property, especially considering the average room rate of 400 NZD per night. I sincerely hope you will review this matter seriously and provide me with an appropriate explanation and resolution. 1. Inconsistent and Unprofessional Staff Training Upon check-in, I inquired about access to the lounge. The front desk staff responded with, “You don’t know yourself?” and admitted they were not clear about the policy either. This level of service and attitude is unacceptable and reflects a severe lack of training. 2. Extremely Poor Hygiene and Room Conditions The initial room assigned to me—a third-floor apartment-style room—was in shockingly poor condition: • The room was clearly not cleaned for a long time. • The bed frame was completely damaged, with foam visibly protruding from multiple areas. • Dust clusters were found on the bed headboard, walls, and even the ceiling. • The bathroom contained numerous strands of hair on the walls. • The mirror was unclean, and there were dried, unidentified yellow stains below it. These conditions are utterly unacceptable for any hotel, let alone a Novotel. 3. Repeated Complaints Required Before Any Action Was Taken It was only after three separate complaints that I was finally moved to Room 115. The front desk staff even told me, “You taught us a lesson—we never noticed these issues before.” This comment left me even more concerned about your hotel’s operational standards. 4. Issues in the Second Room (Room 115) Unfortunately, the new room also had significant problems: • The bathroom door was broken and once closed, it could not be opened. • The cupboard above the range hood contained thick layers of dust and insect remains, clearly accumulated over a long period. • Although I tried to show these issues to staff, no one returned as promised. At this point, I was exhausted and felt that communication with the hotel was nearly impossible, as problems were only addressed after repeated complaints—if addressed at all. 5. Follow-up and Lack of Proactive Service Front desk staff photographed the issues in the third-floor room, and the bathroom door in Room 115 was eventually repaired after another complaint the next morning. However, I am certain the cupboard issue remains unresolved, reinforcing my impression that this hotel only reacts when pushed, and never proactively maintains its facilities. ⸻ In summary, the stay was extremely disappointing due to: • Very poor staff training • Serious hygiene and maintenance issues • A reactive rather than proactive service culture • Extremely poor value for money Given the price level and the reputation associated with Novotel, this experience was unacceptable. I request that you contact me promptly to provide an explanation and propose an adequate resolution. Thank you, and I look forward to your response. Sincerely, Kai

Customer review rating 4.5/5

Grace Z. Business - Confirmed reviews ALL

Appreciate the complimentary upgrade! The key card for the lifts were a bit finicky

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Other web-users rate our hotel

  • 1,787 reviews 7.4/10 Location
  • 2,269 reviews 5.3/10 Room
  • 1,787 reviews 7/10 Service
  • 28 reviews 4.1/10 WiFi
  • 855 reviews 4.4/10 Cleanliness
  • 850 reviews 5.7/10 Comfort
  • 660 reviews 3.8/10 Amenities
  • 653 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.