Novotel Canberra Hotel 4.5 stars

Greeted very nicely at reception and our room was very clean and comfortable.The house keeping staff where very pleasant an d helpful.Breakfast was excellent and so was the attention that we were given by Ruby who looked after our needs wonderfully.The only complaint was there was no tea towel to dry our dishes in our apartment.

I was a little disappointed. The staff were ok but not overly friendly or helpful. The room was very dated and I wasn't offered an upgrade as per my membership despite the hotel being obviously quite empty.

We were a late check in at 2am. A mum and three kids and exhausted. We couldn't wake up our other booking and so had to find very last.minute accommodation. Your staff that night were exceptional. Very professional, kind and patient. My young daughter commented on how nice they were. Thank you so much for making a really long day, end comfortably and with such reassurance. We will pay it forward and not forget how wonderful they were

Welcoming, friendly and helpful staff. Assistance provided promptly with any of my queries. Very helpful valet service when they are available.

as expected in terms of room and service, all good

Concierge was fine, we advised that our room was quite warm during our stay and we were unable to change the thermostat. Breakfast was good and our free drink on the first night.

A pretty mixed experience. Checkin was longer and more complicated than it needed to be - I had no no special requirements and no-one was around - I just needed a quick check-in to get to my room to start a teleconference. But U had to switch screens three times to suit the preferred workflow of the front desk guy - who took ages to find my reservation. The car park arrangement is quite straight forward but the complicated explanation and procedure makes it sound worse than it is - although parking is VERY scarce. The rooms are basic and getting tired. And the bar guy took way too long to answer a rather simple question. Overall, it's a very sub-expectation Novotel experience. Probably more akin to what you would expect for a more budget-oriented brand. Needs to sharpen up.

Short but enjoyable stay.

Apart from the initial rude booking in experience which was attended to after by an apologetic manager the bar staff were friendly and our rooms clean and the breakfast nice

2 nights in king room, bar snacks, car valet service.

Although we expressly advised that we’d be using a hire car we were not advised about the exorbitant costs to use your car park. If we’d known we would have used an alternative hotel that offered free parking. We needed to all house keeping for our toiletries to be renewed on our second day of accomodation

I had a great stay to Novotel Canberra recently. It was a business trip and I had a teleconference that was due to schedule after my check out and I wanted to stay in my room to participate in it rather than in a noisy café. The Novotel was very accommodating and allowed me an extra later check out (for a very, very minimal extra charge. This really helped me out and I was very grateful to be able to do it on short notice. This was on top of the usual great service and facilities I always get when I stay at the Novotel.

The staff were very polite and accommodating. The only thing that was disappointing was we were accused of having used the min bar which we hadn’t. This leads me to believe the room was not checked properly . Although we were not charged I was quite put out having this discussion.

clean and plesent

Noisy, poor room