Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 15,096 reviews

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Novotel Canberra
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Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)Paying
  • Boat excursions (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :  Hume Highway Federal

  • Light Rail :  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

FIRST EDITION CANBERRA

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION CANBERRA

Non contractual photo

For those wanting to sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and tap houses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 28 people

Find out more

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

15,096 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,853 reviews

Very quiet and pleasant

Customer review rating 4.0/5

Jenelle Solo - 13/01/2021 Confirmed reviews ALL

It was easy to book online. Check-in wasn’t super fast, but I received friendly service and a spacious room on the top floor. Given it was New Year’s Eve, I expected some noise but found it very quiet and relaxing. Comfortable bed and a great shower too. Thanks for an enjoyable stay!

Awesome

Customer review rating 4.0/5

Diana L. Families - 11/01/2021 Confirmed reviews ALL

It was exactly what we needed. The staff were very accommodating and very helpful

Dear Diana L., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Well located , but just an average stay

Customer review rating 4.0/5

Stephen C. Couples - 09/01/2021 Confirmed reviews ALL

We booked in after staying at quest apartments Canberra , should have stayed at quest. The rooms at Novotel are old and not well appointed , no amenities , had to take my own bags to room , no room service , no buffet I am aware of coved , I could have stayed at another hotel for a lot less money with the same room and the same service, what I would say is that the staff be it we only met 2 of them were very nice and helpful.

Dear Janet M., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Very clean and comfortable and in a great location

Customer review rating 4.0/5

Lindad Families - 08/01/2021 Confirmed reviews ALL

Nice large room with modern bathroom and furnishings. Everything was very clean. Comfy beds. Great part of town for eating out and the light rail is out the front. Parking was a little tight but plenty of spots.

Dear Linda D., We very much appreciate your comments regarding your stay at the Novotel Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent stay with us. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Great stay and welcome

Customer review rating 4.0/5

Grant Business - 08/01/2021 Confirmed reviews ALL

As a regular was great to be back in the crazy world and boarder closures. Ate for the first time in the restaurant for a long time after many bad experience and even worst reviews. Salad was great not sure about the paper thin chicken breast that was cooked to death like cardboard. I would suggest using chicken thigh if going to cook that way breast is way to lean and non forgiving. Next time I will just get the salad and save my $5 for a extra drink lol

" Location great. "

Customer review rating 4.0/5

Helen H. N. Friends - 05/01/2021 Confirmed reviews ALL

Staff were great & upgraded me to an excellent room. Location suited me perfectly. Meals where excellent.

Dear Helen H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are happy to hear that you enjoyed with complimentary upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Adnan A. Assistant Manager Novotel Canberra

Quite average

Customer review rating 4.0/5

Bree Friends - 05/01/2021 Confirmed reviews ALL

The parking was very expensive which I wasn’t told before our stay. The hotel is advertised as having room service, however we only found out on arrival that it’s breakfast only. There was no option for renting movies and no cable TV channels - we even brought a Google Chromecast to watch Netflix on however it wouldn’t work with the TV. Not even a DVD player - the only option for entertainment were the basic free TV channels. The pillows were very uncomfortable. Overall, it was quite disappointing in comparison to the reviews and photos I saw online. The location was great, but sadly one of the only perks of our stay. I went with Novotel due to hearing of its good reputation but sadly I wouldn’t go back

Dear Bree J., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately Covid19 impacts hospitality this is the reason that we haven't extended our Foxtel contract. We are offering DVD player with few movies to our in-house guests, I am sorry if we didn't offer this option. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Great location, quality room and good staff

Customer review rating 4.0/5

Ben Friends - 05/01/2021 Confirmed reviews ALL

Pretty much perfect apart from the bar closing at 9pm and breakfast was finished by 10am.

Dear ben b., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you were not happy regards to bar closure time but we are working reduced hours due to Covid19, hopefully we will back to normal working hours once the restrictions are lifted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

well located

Customer review rating 4.0/5

John Couples - 05/01/2021 Confirmed reviews ALL

2nd stay in the novotel canberra and (other than the covid factor) our stay was as pleasant as our first stay

Dear John G., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Well located.

Customer review rating 4.0/5

Anonymous Families - 04/01/2021 Confirmed reviews ALL

Hotel was neat and easily located. However, the parking was not easiest of tasks.

Dear Henry F., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Nice and pleasant stay in Canberra

Customer review rating 4.0/5

Teddy Couples - 04/01/2021 Confirmed reviews ALL

The room is comfortable, clean and well maintained. The staff at the reception and restaurant are friendly and helpful. It really makes our stay an enjoyable and relaxing one especially during this pandemic time.

Dear Teddy J., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I am happy that you enjoyed with your complimentary upgraded room. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

City Central

Customer review rating 4.0/5

Bk Families - 03/01/2021 Confirmed reviews ALL

Nice enough hotel, rooms are pretty basic with some very tired furniture, bathroom very average with more water on the floor outside of the shower that in it, no ventalation either so it steams up pretty quickly.

Dear Bryon K., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are expecting to start our refurbishment program any time now and hope to refresh the aesthetics at the very first opportunity we get. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan Assistant Manager Novotel Canberra.

Good stay

Customer review rating 4.0/5

Julie B. Families - 30/12/2020 Confirmed reviews ALL

comfortable. welcomed. clean and tidy. good room. great staff. good food.

Dear Julie b., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Location

Customer review rating 4.0/5

Gracie R. Couples - 30/12/2020 Confirmed reviews ALL

The location was perfect. Staff very friendly and helpful. Breakfast was excellent. Pool was clean and enjoyable. Will definitely stay again. This was our second visit here.

Dear Gracie R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Adnan Albayrak Assistant Manager Novotel Canberra

good location

Customer review rating 4.0/5

William Couples - 30/12/2020 Confirmed reviews ALL

accommodation was adequate, the upgraded room however put us right next to the service room so was very noisy.

Consistent service but dated hotel

TripAdvisor rating 4.0/5

mr200sx 30/12/2020 TripAdvisor review

I stayed here on the 25-27th December and as always the service is great. The rooms are the same as they have been for as long as I can remember and could really do with a refurbishment. The location is great however a new nightclub opened up recently and the music is very loud in the rooms facing the street. by 2am I asked to be moved to a different room so I could get some sleep and the staff handled the situation very well.

Good facility overall

Customer review rating 4.0/5

David Families - 29/12/2020 Confirmed reviews ALL

Good stay and with staff service. Fire alarm on Xmas night with family visiting and again on Sunday morning. Overall tac invoice is confusing and I believe I was overcharged.

Dear David C., We very much appreciate your comments regarding your stay at the Novotel Canberra. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies for the fire alarm during your stay but as you know it is part of our safety for all our guests and staff members. Also I have sent an updated tax invoice to your email address. Please let me know if there is anything I can assist you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra
Customer review rating 4.0/5

Annette V. D. Families - 28/12/2020 Confirmed reviews ALL

We do always enjoy our stay at the Canberra Novatel. The staff are always friendly and welcoming and the service is excellent. The only issue I have is that it is not a 5 star hotel....... but unfortunately you can't change that.

Dear Annette Van D., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Great service great accommodation

Customer review rating 4.0/5

Stephen R. Families - 28/12/2020 Confirmed reviews ALL

Clean comfy room, service from staff was excellent

Dear Stephen R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Pleasant

Customer review rating 4.0/5

Alan C. Solo - 28/12/2020 Confirmed reviews ALL

I enjoyed my stay with the Novotel Canberra, the staff were friendly, room was spacious the bed was very comfortable(king Size).

Dear Alan C., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

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