Novotel Canberra Hotel 4.5 stars

Name: Novotel Canberra
Address: CANBERRA, 2601, AUSTRALIA
Telephone: (+61)2/62455000
Rating: 4.0

Customer review rating 4.0/5 15,098 reviews

ALLSAFE approved hotel

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+ 22 Services

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Novotel Canberra Hotel

Hotel that makes every moment matter

The team and I at Novotel Canberra invite you to a relaxing stay in the heart of the City! Taste Canberra like a local at our First Edition Restaurant & Bar on level 1. We look forward to welcoming you to the Nation's Capital.

Adriaan Du Plessis, Hotel Manager

Novotel Canberra is Canberra's premium 4.5 hotel boasting an unrivalled location in the heart of the city.

From art galleries and museums, to sports arenas and family entertainment, Canberra is a fascinating city with plenty to offer visitors. Guests travelling on business or visiting in leisure can find the ideal base in Novotel Canberra. With a central locat ion, this excellent Canberra hotel is within easy reach of many of the city's top attractions, including the Australian Institute of Sport, Questacon, the National Gallery of Australia, Parliament House, Stromlo Forrest Park and Canberra Stadium.

Providing excellent access to Canberra and its surrounds, Novotel Canberra is within easy reach of many of Canberra's best restaurants, bars and shops, as well as the city's major attractions, which include Parliament House and the Royal Australian Mint.

Hotel extras

1 km to Lake Burley Griffin, 3 km to Parliament House
286 spacious rooms and suites centrally located in the vibrant city centre
WiFi, large work space, flat-screen TV
Eat like a local at First Edition Restaurant & Bar serving an array of local produce
Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Free WIFI
- WIFI in your room (Paying) $13/Hour
- WIFI access (Paying) $13/H
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public outdoor parking (Paying) (Nearby)
- Bus/coach parking area $15/24H
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control Self controlled in room temperature controls
- Air Conditioning
Languages spoken at the hotel
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / Ironing

Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna
Babysitting on request
Golf course 18 holes (Nearby)Paying
Boat excursions (Nearby)Paying
Other sports activities
- Bicycles rental (Paying) (Nearby)
- Athletics stadium (Nearby)
- Jogging track (Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

7 meeting room(s)
Conventions hotel

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Contact email :

Check-in from 14h00

Check out up to 11h00

Northbourne Avenue : Hume Highway Federal
Light Rail : Alinga St

By plane
CANBERRA At 8km / 5 miles
By train
RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Standard Room 2 Double Beds

Max. number of persons: 4
Area: From 27 m² / 291 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Standard Room 1 King Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Executive Room 1 King Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Standard Room 1 King Bed and Balcony

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

Max. number of persons: 4
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Rooms

Our restaurants and bars

FIRST EDITION CANBERRA

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

16:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

FIRST EDITION CANBERRA

For those wanting to sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and tap houses.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 70 m²
Maximum capacity: 50 people
Maximum banquet capacity: 28 people

Find out more

Well located

Elizabeth S. Couples - 16/01/2021 Confirmed reviews ALL

Breakfast ceased at 9a.m. (Very uncivilised). Aghast at $27 a day parking charge, three days as in-house guest, was shocked to be stung this charge 3x$27!!. We were advised, when querying this charge that the paper signs were well posted advising this...we had (wrongly) assumed, this notification was for casual diners or City visitors using the Carpark...certainly not for in-house guests...also the bathroom is nothing short of weird, shower and toilet is “closeted “ closely together, handwashing, clean teething etc etc needs then take place in a the adjacent bedroom.....

Dear Elizabeth Anne S., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Great Location & Service!

Stephen Y. Business - 15/01/2021 Confirmed reviews ALL

The Novotel is a well run hotel with staff who are willing to assist and go the extra mile to assist in your requests. The Food in the restaurant was exceptional and was only matched by he service. It was ashame that due to COVID restriction that the Gym and Room Service was not available and for some unknown reason my room failed to offer Free Wifi, which made doing my work frustrating in this day an age.

Dear Stephen C Y., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the internet connection, the system is slightly susceptible to technical errors and at some occasions it is beyond our control, however we do provide the convenience of a 24/7 reception at your disposal for any assistance. I have also updated your preferences and hope we don't miss the opportunity to serve you better with all the facilities (specially the internet). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Very quiet and pleasant

Jenelle Solo - 13/01/2021 Confirmed reviews ALL

It was easy to book online. Check-in wasn’t super fast, but I received friendly service and a spacious room on the top floor. Given it was New Year’s Eve, I expected some noise but found it very quiet and relaxing. Comfortable bed and a great shower too. Thanks for an enjoyable stay!

Dear Jenelle S., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Adnan A. Assistant Manager Novotel Canberra

Awesome

Diana L. Families - 11/01/2021 Confirmed reviews ALL

It was exactly what we needed. The staff were very accommodating and very helpful

Dear Diana L., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Well located , but just an average stay

Stephen C. Couples - 09/01/2021 Confirmed reviews ALL

We booked in after staying at quest apartments Canberra , should have stayed at quest. The rooms at Novotel are old and not well appointed , no amenities , had to take my own bags to room , no room service , no buffet I am aware of coved , I could have stayed at another hotel for a lot less money with the same room and the same service, what I would say is that the staff be it we only met 2 of them were very nice and helpful.

Dear Janet M., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Very clean and comfortable and in a great location

Lindad Families - 08/01/2021 Confirmed reviews ALL

Nice large room with modern bathroom and furnishings. Everything was very clean. Comfy beds. Great part of town for eating out and the light rail is out the front. Parking was a little tight but plenty of spots.

Dear Linda D., We very much appreciate your comments regarding your stay at the Novotel Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent stay with us. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Great stay and welcome

Grant Business - 08/01/2021 Confirmed reviews ALL

As a regular was great to be back in the crazy world and boarder closures. Ate for the first time in the restaurant for a long time after many bad experience and even worst reviews. Salad was great not sure about the paper thin chicken breast that was cooked to death like cardboard. I would suggest using chicken thigh if going to cook that way breast is way to lean and non forgiving. Next time I will just get the salad and save my $5 for a extra drink lol

" Location great. "

Helen H. N. Friends - 05/01/2021 Confirmed reviews ALL

Staff were great & upgraded me to an excellent room. Location suited me perfectly. Meals where excellent.

Dear Helen H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are happy to hear that you enjoyed with complimentary upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Adnan A. Assistant Manager Novotel Canberra

Quite average

Bree Friends - 05/01/2021 Confirmed reviews ALL

The parking was very expensive which I wasn’t told before our stay. The hotel is advertised as having room service, however we only found out on arrival that it’s breakfast only. There was no option for renting movies and no cable TV channels - we even brought a Google Chromecast to watch Netflix on however it wouldn’t work with the TV. Not even a DVD player - the only option for entertainment were the basic free TV channels. The pillows were very uncomfortable. Overall, it was quite disappointing in comparison to the reviews and photos I saw online. The location was great, but sadly one of the only perks of our stay. I went with Novotel due to hearing of its good reputation but sadly I wouldn’t go back

Dear Bree J., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately Covid19 impacts hospitality this is the reason that we haven't extended our Foxtel contract. We are offering DVD player with few movies to our in-house guests, I am sorry if we didn't offer this option. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Great location, quality room and good staff

Ben Friends - 05/01/2021 Confirmed reviews ALL

Pretty much perfect apart from the bar closing at 9pm and breakfast was finished by 10am.

Dear ben b., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you were not happy regards to bar closure time but we are working reduced hours due to Covid19, hopefully we will back to normal working hours once the restrictions are lifted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

well located

John Couples - 05/01/2021 Confirmed reviews ALL

2nd stay in the novotel canberra and (other than the covid factor) our stay was as pleasant as our first stay

Dear John G., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Well located.

Anonymous Families - 04/01/2021 Confirmed reviews ALL

Hotel was neat and easily located. However, the parking was not easiest of tasks.

Dear Henry F., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

Nice and pleasant stay in Canberra

Teddy Couples - 04/01/2021 Confirmed reviews ALL

The room is comfortable, clean and well maintained. The staff at the reception and restaurant are friendly and helpful. It really makes our stay an enjoyable and relaxing one especially during this pandemic time.

Dear Teddy J., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I am happy that you enjoyed with your complimentary upgraded room. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan A. Assistant Manager Novotel Canberra

City Central

Bk Families - 03/01/2021 Confirmed reviews ALL

Nice enough hotel, rooms are pretty basic with some very tired furniture, bathroom very average with more water on the floor outside of the shower that in it, no ventalation either so it steams up pretty quickly.

Dear Bryon K., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are expecting to start our refurbishment program any time now and hope to refresh the aesthetics at the very first opportunity we get. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan Assistant Manager Novotel Canberra.

Good stay

Julie B. Families - 30/12/2020 Confirmed reviews ALL

comfortable. welcomed. clean and tidy. good room. great staff. good food.

Dear Julie b., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Location

Gracie R. Couples - 30/12/2020 Confirmed reviews ALL

The location was perfect. Staff very friendly and helpful. Breakfast was excellent. Pool was clean and enjoyable. Will definitely stay again. This was our second visit here.

Dear Gracie R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Adnan Albayrak Assistant Manager Novotel Canberra

good location

William Couples - 30/12/2020 Confirmed reviews ALL

accommodation was adequate, the upgraded room however put us right next to the service room so was very noisy.

Consistent service but dated hotel

mr200sx 30/12/2020 TripAdvisor review

I stayed here on the 25-27th December and as always the service is great. The rooms are the same as they have been for as long as I can remember and could really do with a refurbishment. The location is great however a new nightclub opened up recently and the music is very loud in the rooms facing the street. by 2am I asked to be moved to a different room so I could get some sleep and the staff handled the situation very well.

Good facility overall

David Families - 29/12/2020 Confirmed reviews ALL

Good stay and with staff service. Fire alarm on Xmas night with family visiting and again on Sunday morning. Overall tac invoice is confusing and I believe I was overcharged.

Dear David C., We very much appreciate your comments regarding your stay at the Novotel Canberra. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies for the fire alarm during your stay but as you know it is part of our safety for all our guests and staff members. Also I have sent an updated tax invoice to your email address. Please let me know if there is anything I can assist you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Annette V. D. Families - 28/12/2020 Confirmed reviews ALL

We do always enjoy our stay at the Canberra Novatel. The staff are always friendly and welcoming and the service is excellent. The only issue I have is that it is not a 5 star hotel....... but unfortunately you can't change that.

Dear Annette Van D., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Our most recent 20 reviews

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