Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,690 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

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Room 1

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,690 reviews

TripAdvisor Rating  3.7/5  4,045 reviews

Average Overnight Stay

Customer review rating 2.5/5

Manuel Business - Confirmed reviews ALL

Dear Manuel, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our location and the service provided by our team. However, we regret that the condition of the room did not meet your expectations. We acknowledge your comments regarding the room’s fittings, bedding, and carpeting. Please know that we are continuously working on improvements, and your insights help us prioritize areas that need attention. Your loyalty as an ALL – Accor Live Limitless member is important to us, and we truly appreciate your support. We hope to have the opportunity to welcome you back in the future for a more comfortable and refreshed experience. Best regards, Novotel Canberra

Disappointing

Customer review rating 2.0/5

Emily G. Families - Confirmed reviews ALL

Dear Emily, Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the issues you encountered, particularly with room service, cleanliness, and the condition of the room. This is not the standard we strive for, and your comments have been shared with our team for immediate review and improvement. Additionally, I regret the inconvenience caused by the check-in and late check-out process, as well as the room key access issues. We appreciate you bringing this to our attention, as it helps us refine our service to better meet our guests\' needs. We value your feedback and would love the opportunity to restore your confidence in us. If you’d like to discuss your experience further, please feel free to reach out to us directly. We hope to welcome you back in the future for a much-improved stay. Best regards, Novotel Canberra

Update your star rating! Definitely not 4 star.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Dear Selina, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. We understand your concerns regarding the condition of the hotel and apologize for the impression it left on you. Your feedback is incredibly valuable to us, and we will certainly take it into consideration as we continue to make improvements. We aim to provide a great experience for all our guests, and it’s clear that we didn’t fully deliver during your stay. We appreciate your comments and hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations. Best regards, Novotel Canberra

Tired and needing an update but great location

Customer review rating 2.5/5

Caroline Business - Confirmed reviews ALL

Dear Caroline, Thank you for sharing your feedback. We’re thrilled to hear that our location, breakfast, and coffee met your expectations! We deeply regret that the condition of your room and the cleanliness of the hotel didn’t meet our usual standards. Please accept our apologies for the issues with the shower and the food trays left in the hallway. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly. We appreciate your loyalty to the Novotel brand and hope to welcome you back for a much-improved experience next time. Warm Regards, Parth Assistant Front Office Manager

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Dear Kathy, Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially after being a loyal guest. We truly value your continued patronage, and we apologize for the challenges you faced during check-in. Please rest assured that we will address the concerns you’ve raised regarding staff attitudes and service. Our goal is to always provide exceptional experiences, and it’s clear we missed the mark during your visit. We appreciate your understanding, and we hope to have the opportunity to restore your faith in our hotel on your next stay. Best regards, Novotel Canberra

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,739 reviews 7.4/10 Location
  • 2,382 reviews 5.2/10 Room
  • 1,838 reviews 7.1/10 Service
  • 29 reviews 4.8/10 WiFi
  • 918 reviews 5.5/10 Comfort
  • 858 reviews 4.6/10 Cleanliness
  • 640 reviews 3.8/10 Amenities
  • 634 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.