Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,391 reviews

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Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  3,391 reviews

TripAdvisor Rating  3.7/5  4,078 reviews

Customer review rating 1.0/5

Alana L. Couples - Confirmed reviews ALL

Rooms are dated and tired, ours clearly used to be a smoking room as it still smelt stale, yuck. We stayed 2 night, happy hour at the Bar had cocktails on the menu but the bar staff couldn't make them so was unavailable, room service never answered their line, we call for an ice bucket and glasses on the first day with a second call after 25mins it arrived, on the second day same request took 55 mins! Housekeeping came at nearly 5pm so we'd been out all day but needed to leave the room for the service. Waited 15mins in the breakfast line just to get a table then to be told we couldn't use our Accor club membership due to the public holiday (not the hotels fault) Accor you need to do better. The whole hotel just felt.loke there were not enough staff on in every area for a fully booked hotel on a long weekend, sad..... we won't be back.

Customer review rating 4.5/5

Jeff T. Couples - Confirmed reviews ALL

It was hand to receive the txt warning abou traffic issues. Thanks. The room upgrade was also welcome. After having stayed in th hotel many times in the last 13 yaers, we decided to have dinner inhouse. It was handy to be able to switch our TAB from the bar to the restaurant. Food was nice.

Dear Jeff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Duty Manager

Customer review rating 4.0/5

Susan W. Business - Confirmed reviews ALL

Rooms need a good clean, paint, new carpet, curtains etc. Have stayed here before and rooms have had no real maintenance done for many years. Returned this time and again dissappointed. Sadly we are booked in again for 3 nights from 29th

Customer review rating 2.0/5

Stuart W. Families - Confirmed reviews ALL

I was travelling with my family and sharing the room with my wife and 2 kids so we had booked a room with 2 double beds. We are Accor Gold members which if available you can obtain a free upgrade. The room we were "upgraded" to only had a queen bed. This then required some time wasted in getting resolved along with my also needing to go collect my wife and kids from the prior room 5 levels higher to take them to our next room. Much time was wasted in having this resolved. Housekeeping was another issue and could be difficult in having them make the room up despite the sign on our door being used correctly. Thankfully the service at the restaurant and bar were more accommodating. Their level of service was impeccable and helped make our stay enjoyable. They were the standard you would see in a 5 star hotel.

Customer review rating 3.0/5

Fredric H. Families - Confirmed reviews ALL

I had organised an upgrade to our room as per my Accor membership and a bottle of red as a surprise for my partner. Upon check in we were given a normal room with no wine. The mistake was fixed within 15 minutes but the surprise was ruined. The pull out sofa was not able to be slept on it was that uncomfortable and the mini fridge was filthy. Not sure we would go back

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Other web-users rate our hotel

  • 1,839 reviews 7.3/10 Location
  • 2,324 reviews 5.3/10 Room
  • 1,833 reviews 6.7/10 Service
  • 29 reviews 3/10 WiFi
  • 902 reviews 5.7/10 Comfort
  • 888 reviews 4.3/10 Cleanliness
  • 676 reviews 3.6/10 Amenities
  • 672 reviews 6.7/10 Breakfast

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