Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,401 reviews

Best price
guarantee
Novotel Canberra - Image 1
Novotel Canberra - Image 2
Novotel Canberra - Image 3
Novotel Canberra - Image 4
65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,401 reviews

Customer review rating 4.5/5

Giulio M. Couples - Confirmed reviews ALL

We have stayed at the Novotel in Canberra many times, and have never had anything but a great experience. Great room, friendly and helpful staff. We'll be back!

Dear Mr M., Thank you for once again choosing to stay with us at Novotel Canberra and for sharing your wonderful feedback. It is always a pleasure to welcome returning guests, and we truly appreciate your continued loyalty as a Gold member of ALL – Accor Live Limitless. We’re delighted to hear that you have consistently enjoyed great experiences with us, and that you found your room comfortable and our team friendly and helpful. Your kind words mean a great deal to all of us, and we’re especially pleased to know that you’ll be back. We look forward to welcoming you again on your next visit to Canberra and ensuring another memorable stay. Warm regards, Ali Mair General Manager

Customer review rating 4.5/5

Cate W. Friends - Confirmed reviews ALL

This hotel is a little tired. But is a great location with very friendly and helpful staff. Dinner at restaurant was good. Breakfast very average and the bar was not open until dinner time.

Dear Cate, Thank you for staying with us at Novotel Canberra and for taking the time to share your feedback. Thank you for being a valued Gold member. We’re delighted to hear that you enjoyed our central location and found our team to be friendly and helpful. I will be sure to share your kind comments with our staff. It’s also wonderful to know that you enjoyed your dinner in our restaurant. We appreciate your honest feedback regarding the overall condition of the hotel and your breakfast experience. Your comments are very valuable to us as we continually look for ways to improve. For your reference, our bar opens daily from 4:00 PM. We apologise if this was not clearly communicated during your stay. Thank you again for your review. We hope to welcome you back again soon. Warm regards, Ali Mair General Manager

Customer review rating 2.5/5

Emily C. Families - Confirmed reviews ALL

This was not the stay I’ve come to expect from the Novotel. The room was dated, and the bathroom was quite revolting. Another guests toothpaste remnants were on the do not disturb sign. The breakfast buffet on day two had no beans, no bacon, no hashbrowns at 8:30am. I didn’t see it refilled by the time we left. We pre-paid for parking, and then parked in a pad carpark around the corner because the hotel garage was full. Hotel location is great, and this is my third stay at this hotel over a few years, but this was the worst experience I’ve had there.

Dear Emily, Thank you for sharing your feedback regarding your recent stay at Novotel Canberra. I am very sorry to hear that your experience did not meet the standards you have come to expect from Novotel. We take your comments regarding room condition, bathroom cleanliness, breakfast service, and parking seriously. Your feedback has been shared with our management team to address these issues and improve the experience for future guests. We appreciate your loyalty as a returning guest and regret that this stay fell below expectations. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in Novotel Canberra in the future. Warm regards, Ali Mair General Manager

Customer review rating 2.5/5

Emma G. Families - Confirmed reviews ALL

The Novotel is well located. The breakfast was worth the money. It was disappointing to see how dirty the pool area was. Limited fresh towels. No supervision of unruly guests bombing in the pool etc.

Dear Emma, Thank you for staying with us at Novotel Canberra and for sharing your experience. We’re pleased to hear that you enjoyed our convenient location and found the breakfast worthwhile. Your feedback regarding towel availability and the behaviour of other guests in the pool area has been noted, and we will review our procedures to ensure a more comfortable experience for all guests. We appreciate your loyalty as a Classic member of ALL – Accor Live Limitless and hope to welcome you and your family back to Novotel Canberra for an improved stay in the future. Warm regards, Ali Mair General Manager

Customer review rating 1.0/5

Jasbir K. G. Families - Confirmed reviews ALL

Overall I was very disappointed with our experience at the hotel. The service was very poor and despite raising concerns nothing changed over the 3 night stay. Room was okay but cleanliness was a concern and broken drawers that wouldn’t close were a concern with children in the room. I asked our bathroom to be cleaned on 2 occasions and all that was done was toilet flushed and towels replaced. No wiping down of surfaces or cleaning of sink etc was done. Buffet breakfast was really bad. On all 3 mornings the pastries ran out by the time we arrived and were not replaced. The quality of the fruit ( rotting in basket) and pastries was very poor. Hygiene of staff attending was poor. Food touched by staff wearing gloves after they had been cleaning tables etc. when approached staff were reluctant to do anything. I spoke to someone on front desk after first morning about breakfast but nothing changed other than being told we would not be charged for first morning. We were travelling with 2 young children so were really stuck and had little choice but to stay otherwise we would have left after our breakfast experience the first morning. This is not the experience or standard I would have expected from the hotel. I have stayed at other Novotel hotels and not experienced this. I will not stay again.

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. I am very sorry to read about your experience and to learn that we did not meet your expectations. Please accept my sincere apologies for the shortcomings you encountered, particularly regarding room maintenance, cleanliness, and your breakfast experience. What you have described — including concerns around hygiene standards, food quality, replenishment, and the response you received from our team — is not reflective of the standards we expect of ourselves or the experience we aim to deliver to our guests. I am especially concerned to hear about the condition of the drawers in your room and the repeated issues with bathroom servicing despite your requests. This is certainly not acceptable, particularly when travelling with young children. Additionally, your feedback regarding breakfast service and food handling has been taken very seriously and will be addressed directly with our Food & Beverage and Housekeeping teams to ensure immediate corrective action is taken. While I understand that a refund for your first breakfast was offered, it is clear this did not resolve the broader concerns during your stay. For that, I sincerely apologise. We regret that you felt left with no option but to remain despite your disappointment. Your comments have been shared with our leadership team for urgent review, as experiences such as yours fall well below the standard we are committed to providing. I would welcome the opportunity to discuss your stay with you personally and work towards restoring your confidence in our hotel. Thank you again for your honest feedback. I am truly sorry we let you and your family down. Kind regards, Ali Mair General Manager

Other web-users rate our hotel

  • 1,868 reviews 7.4/10 Location
  • 2,351 reviews 5.3/10 Room
  • 1,856 reviews 6.6/10 Service
  • 30 reviews 3.9/10 WiFi
  • 907 reviews 5.7/10 Comfort
  • 902 reviews 4.4/10 Cleanliness
  • 683 reviews 3.6/10 Amenities
  • 682 reviews 6.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra