Novotel Canberra Hotel 4.5 stars

Customer review rating (ALL Rating) 4.0/5 15,936 reviews

ALLSAFE approved hotel

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Novotel Canberra
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+ 19 Services

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 canberra
australia

Fax: (+61)2/62455100

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue:  Hume Highway Federal

  • Light Rail:  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS:-35.27799, 149.128986

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 220

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 152 people

Find out more

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

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ALL Rating 4.0/5

15,936 reviews

TripAdvisor Rating 4.0/5

3,908 reviews

Very central & great stay

Customer review rating 4.5/5

Indie H. Couples - 30/11/2021 Confirmed reviews ALL

We arrived Friday afternoon/check in was simple-very helpful staff after 4 hrs drive from Sydney-thanks for our room & the lovely bottle of wine We loved it

Dear Indie H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager
Customer review rating 2.0/5

Peter Couples - 30/11/2021 Confirmed reviews ALL

Very tired hotel When we entered the room, it immediately smelled musty. We were staying using an Accor Advantage Plus free night, with an upgrade to this (king) room. To be honest, even if I had not had to pay extra for the room, I would still have been disappointed. My wife and I both independently came to the conclusion that we would not stay here again. Given the COVID-19 situation with almost random ability to travel, we decided that we would stay close by (we live in Canberra). If we chose to stay with Accor in Canberra again, it would definitely be at the Sebel (judging by the photographs on their website). The single highlight of the stay was our dinner at your restaurant, my wife and I enjoyed our meal and the service was good.

Dear Peter A D., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saz Bhatia Guest Experience Manager

Really Good Stay

TripAdvisor rating 4.0/5

planetwonderer 30/11/2021 TripAdvisor review

Staff were terrific in sorting out a very quiet room for us as requested. Our room, whilst a bit aging, was clean, large and very comfortable. The pool area was very relaxing but if the temperature of the pool and spa was increased more, it would have been perfect. Something that can easily be rectified. The breakfast was buffet with lots of great options and barista coffee, excellent. Enjoyed a delicious dinner with staff efficient and friendly. Really good location and great parking. Thank you to all for making our stay so welcoming and comfortable. We look forward to visiting again.

Good Stay

Customer review rating 4.0/5

Kirsty Couples - 29/11/2021 Confirmed reviews ALL

We enjoyed our stay but found the aircon in our room was really loud each time it turned on. Made me wake up a fair bit because I am a light sleeper. The service at Breakfast seemed a bit disorganised. Took a while to order, missing cutlery etc. But we understand that this was possibly due to not having enough staff on or training new staff due to recruitment losses over COVID. Other than that everything was great and we enjoyed our stay, thank you

Wonderful service & a great location

Customer review rating 5.0/5

Chris S. Business - 29/11/2021 Confirmed reviews ALL

As a regular to the Novotel Canberra, our recent visit was near perfect. Great service all round & the lovely GM Adrian even made my wife a complimentary cup of coffee when the barista was unavailable. Very much appreciate when people give that bit extra when it comes to customer care.

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Central

Customer review rating 3.5/5

Julz Friends - 29/11/2021 Confirmed reviews ALL

Stayed one night passing through Canberra. Room was comfortable and roomy but a little outdated. Unfortunately we stayed Sun night and the restaurant and bar was not open and most of the surrounding restaurants were also closed

Dear julianne n., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Weekend in Canberra

TripAdvisor rating 5.0/5

judyannb2017 28/11/2021 TripAdvisor review

This hotel is so convenient for the CBD and all that Canberra has to offer. Our room was large & well appointed, the bathroom clean & the bed comfortable. The staff at reception are helpful and courteous. We did not use the restaurant as we had friends in the city and ate out. The Novatel is well situated with many eateries within walking distance. We would not hesitate to stay there again.

SLOW KITCHEN

Customer review rating 3.5/5

Nick M. Business - 27/11/2021 Confirmed reviews ALL

OVERALL, QUITE HAPPY WITH MY STAY. BREAKFAST HOWEVER, WAS A VERY SLOW EVENT. I HAD BREAKFAST ON TWO CONSECUTIVE DAYS AND ON BOTH OCCASIONS, A SIMPLE MEAL OF POACHED EGGS AND BACON TOOK AN HOUR FROM ORDER TO SERVICE. THE WAIT STAFF WERE VERY FRIENDLY (AND APOLOGETIC) AND THE MEAL, WHEN I GOT IT, WAS HOT, TASTY AND WELL PRESENTED - JUST SLOW.

Great location, Breakfast was the downfall!

Customer review rating 3.5/5

Jaz Families - 25/11/2021 Confirmed reviews ALL

Hotel was clean, neat and reception staff were great. We chose to stay here due to the indoor heated pool as it was a rainy weekend and could still keep the kids entertained if needed be. Great location, close to shops and attractions. Buffet breakfast was not a buffet you selected a main hot breakfast meal and then could get your own toast, cereal or yoghurt muesli. Not much for kids to pick from and only 1 coffee was included so had to pay for the other. There was a communication barrier with kitchen/floor staff as our order was mixed up twice. When I stay somewhere having breakfast is a treat so I was really disappointed.

Dear Jasmine J., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Brilliant Location

Customer review rating 5.0/5

Judy B. Families - 25/11/2021 Confirmed reviews ALL

The Novatel Canberra is situated right in the heart of Canberra's CBD. Lots of good restaurants, shopping and entertainment wiothin walking distance

Dear Judy-Ann B., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Good location, Staff that try

TripAdvisor rating 5.0/5

craigday2021 25/11/2021 TripAdvisor review

Visiting our daughter for a weekend, we chose to stay at the Novatel Canberra, it is in a great location just on the edge of the shopping and dining precinct, and has car parking that is easy to access. They were fairly busy due to relaxation of some Covid restrictions, but check in was smooth. Rooms are generous and comfortable, and the indoor pool is always popular. We chose to have dinner in the restaurant after our long drive, whilst the service was good, it would benefit from a slightly expanded or more consistent menu, The current menu is a little confused not being cafe, nor a quality dinner menu, but the quality of the food was quite good. Breakfast was excellent, however on our departing morning, some issues at the restaurant forced us to abandon our reservation and travel outside to a local cafe around the corner which was quite quirky and had outstanding food. checkout was seamless with staff efficient and courteous, and were pleasantly greeted with our car being brought around to the front of the hotel. Overall our stay was quite good and will definitely stay again

Generally good

Customer review rating 3.5/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

One night stay.room was ok. Bit tired but clean. Good bar service, website was good as was the drinks menu. Location is great and a key factor in booking.

Dear Lindsay T., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Great location and comfortable hotel

Customer review rating 3.5/5

Nicole Couples - 24/11/2021 Confirmed reviews ALL

We were greeted with a smile when checking in. Unfortunately, our deal comprised of a bottle of wine on arrival. We had to ask the receptionist if we were entitled to receive the wine. He then went and grabbed the wine from a cupboard. Another customer was there after us and he also had to ask to receive his bottle of wine. We had breakfast included in our deal and our booking was for 9:30 am. It was Sunday morning and we had to wait for 40 mins to get a table. Some people were walking out as they had wasted too much time and had not been served. We were taken to our table where we ordered our cooked breakfast, it took another hour to be served. We were very disappointed as we were late for our appointment in Narrabundah. The staff kept apologising but I don't know why they could not cope with the amount of people in the dining room. We must say that the breakfast was awesome and I suppose worth waiting for. Another problem was that I was given a voucher for two drinks and when we went to the bar on Sunday night, it was closed. We were given a coffee each on the day we checked out in lieu of the bar drinks. Our overall experience was a little bit disappointing.

Dear Nicole F., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know about the issues with the wine bottles not being given on arrival. I will most definitely take this up with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Disappointed

TripAdvisor rating 1.0/5

cozziem 24/11/2021 TripAdvisor review

Stayed at the Novotel, breakfast was included, we had a booking, people were walking out, as they had being waiting for over an hour, we asked if we will be waiting for an hour also they said they would try there best to have our breakfast serviced quickly, our breakfast was serviced in an hour, no explanation why, we did ask, juice, cereal, things were missing in the buffet, lot of disappointed customers and people were walking out

Customer review rating 5.0/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

great

Dear Kelly H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Great overnight stay

Customer review rating 4.5/5

Annella Solo - 23/11/2021 Confirmed reviews ALL

Staff are always pleasant, rooms clean, and the location is excellent. It's my go-to place for a Canberra getaway.

Dear Annella W., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Well located

Customer review rating 5.0/5

Peter R. Solo - 23/11/2021 Confirmed reviews ALL

This Novotel is a centrally located. Easy access by public transpoert. Large suites with small kitchenette if RQ. Spotlessly clean. It is an aged property but you would no be aware unless you knew.

Dear Peter R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saz Bhatia Guest Experience Manager

Excellent hotel

TripAdvisor rating 4.0/5

Bears1922 21/11/2021 TripAdvisor review

Just had two nights at Novotel but enjoyed our stay very much. Room was quite spacious and well appointed. Wi fi worked well. Comfortable bed. Breakfast on level 1 was very good. Excellent location right at Civic with buses and tram right at the door. Only slight gripe is that parking in underground car park is a bit clunky, not sure why you need a voucher to exit the car park.

Run down, uninspiring, over-priced

TripAdvisor rating 1.0/5

kyk145 Business - 14/11/2021 TripAdvisor review

Each time I stay (because of work-only, limited choices) here at Novotel Canberra, it has gotten worse. The place is old, dark, smelly and gives an overall unpleasant feel. Everything feels unprofessional, even this survey, which I have already been asked to fill in a form for Novotel, now it's been requested by Accor again, shows how the customer experience is.

Not worth the money

TripAdvisor rating 2.0/5

TejS01 12/11/2021 TripAdvisor review

2 Stars only because the Reception staff was friendly and welcoming. Other than that I am glad that I only booked for one night and was able to book much better place for rest of my stay in Canberra(that too for less money). The place is outdated, carpets stained and stinky. Not recommendable.

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