Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,707 reviews

Best price
guarantee
Novotel Canberra - Image 1
Novotel Canberra - Image 2
Novotel Canberra - Image 3
Novotel Canberra - Image 4
65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

Book this hotel

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,707 reviews

TripAdvisor Rating  3.7/5  4,050 reviews

The Novotel Canberra - Average Stay

TripAdvisor rating 3.0/5

Mauzie2 Business - TripAdvisor review

Customer review rating 4.0/5

Carmen W. Couples - Confirmed reviews ALL

Dear Carmen, Thank you for choosing to stay at Novotel Canberra, and for taking the time to share your feedback. I'm pleased to hear that you found your room comfortable and enjoyed your dinner with us. I'm also glad most of the breakfast met your expectations. However, I sincerely apologise that the pastries, particularly the croissants, did not meet the standard we aim to provide. Your comments have been shared with our kitchen team to ensure improvements are made, especially regarding the freshness and quality of our baked items. We greatly value your insights, as they help us enhance the experience for all our guests. We hope to have the opportunity to welcome you back again soon. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 2.0/5

Kristin M. Families - Confirmed reviews ALL

Dear Kristin, Thank you for taking the time to share your detailed feedback. We\'re truly sorry to hear about the issues you encountered during your stay, particularly the elevator incident, and we’re relieved to know our team was able to respond quickly and ensure your safety. We also appreciate your comments regarding the pool facilities, room amenities, and promotional clarity on our website. Your experience with the heated pool, jacuzzi, sauna, and air conditioning falls short of the comfort we aim to provide, and we sincerely apologize for the inconvenience. Additionally, we regret the delay in towel delivery and the frustration caused by the limited availability of our breakfast promotion. We completely understand how disappointing this must have been, especially when traveling with family. Please know your feedback is being shared with our team and management so we can review how to better communicate key information on our website and improve service touchpoints moving forward. We value your insights, and we hope to have the opportunity to welcome you back for a much-improved experience. I was made aware of the incident in the lift on the day. Warm Regards Ali Mair General Manager

Customer review rating 4.0/5

Fiti A. Business - Confirmed reviews ALL

Dear Fiti. Thank you so much for your kind feedback! We\'re thrilled to hear you had a great stay and that our team made you feel welcome and well taken care of. It’s wonderful to know the room met your needs and that you found everything clean and comfortable. We truly appreciate your kind words and hope to welcome you back again soon! Warm Regards Alison Mair General Manager

Customer review rating 2.0/5

Belinda B. Families - Confirmed reviews ALL

Dear Belinda, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially when your concerns weren’t acknowledged after taking the time to email us. A number of the issues you mentioned could certainly have been prevented with better attention to detail, staff training, and clearer communication. Please know that your feedback is taken seriously, and I would be more than happy for you to contact me directly at al… I want to ensure your concerns are properly addressed and that we have the opportunity to improve. Thank you again for bringing this to our attention. Warm Regards Ali Mair General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,756 reviews 7.4/10 Location
  • 2,396 reviews 5.4/10 Room
  • 1,862 reviews 7.3/10 Service
  • 28 reviews 4.3/10 WiFi
  • 920 reviews 5.7/10 Comfort
  • 863 reviews 4.8/10 Cleanliness
  • 643 reviews 3.7/10 Amenities
  • 639 reviews 2.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Canberra

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.