Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,341 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,341 reviews

Customer review rating 5.0/5

Greg H. Business - Confirmed reviews ALL

Fantastic stay at the Novotel in Canberra. Great location, great room and super easy check-in/out process

Dear Greg, Thank you for your wonderful review and for your continued support of Novotel Canberra. I was delighted to read that you had another fantastic stay with us and that you enjoyed our central location, comfortable rooms, and the ease of our check-in and check-out process. It is especially rewarding to hear that we continue to deliver the experience you have come to expect from us. Thank you also for your kind comments about our rooms and team. Feedback such as yours is always appreciated and will be shared with the team, who take great pride in creating memorable stays for our guests. As an ALL member, we truly value your loyalty, and I am thrilled to see both your perfect recommendation score for the hotel and for the loyalty programme. We look forward to welcoming you back again soon for another great stay. Kind regards, Alison Mair General Manager Novotel Canberra

Customer review rating 2.5/5

Isabella V. Couples - Confirmed reviews ALL

The stay was okay. The reception staff and restaurant staff were lovely but the room is in need of an update. The bed was also way to soft and the water kept cutting out in the shower every time other rooms showered.

Dear Isabella, Thank you for staying with us and for taking the time to share your detailed feedback. While I am pleased to hear that you found our reception and restaurant teams lovely, enjoyed our breakfast offering, and found your room clean on arrival, I am sorry that aspects of the accommodation fell short of your expectations. I appreciate your comments regarding the comfort of the bed. Mattress preference can vary greatly from guest to guest, however I understand that if the bed was too soft for your liking it would have impacted your quality of sleep. I am more concerned to hear about the shower water pressure cutting out when other rooms were using their showers. This is certainly not the experience we want our guests to have, and I have shared your feedback with our maintenance team for investigation. I also acknowledge your comments regarding the condition of the room. Novotel Canberra has been a part of the Canberra landscape for many years, and while we work hard to maintain our rooms, we recognise that some areas would benefit from refurbishment. Feedback such as yours helps us continue to advocate for future upgrades. Thank you again for recognising our team, who will be delighted to receive your kind comments. As both an ALL member and Accor Vacation Club member, we sincerely appreciate your loyalty and support. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Kind regards, Alison Mair General Manager Novotel Canberra

Customer review rating 2.0/5

Isabel H. Couples - Confirmed reviews ALL

We haven’t been to Canberra Novotel for quite some years due to living overseas. Returned for a weekend away for our anniversary and found us in an old room, usb power plug not working, noisy mechanics in the ceiling of this top floor room. Reception wasn’t as welcoming as we remembered, had to go back down to ask what time breakfast is as it wasn’t said during check in. Also no mention about the pool or towels. Breakfast has changed over the time we have been away, coffee wasn’t great but managed to poor an extra espresso shot into my cappuccino. Bacon was soggy and choice of sweets very limited. Will come back to see if this was a one off. Might have to look for new hotel to come back to Canberra in the future if it’s no better next time. We like to come 6-7 times a year

Dear Isabel, Thank you for returning to Novotel Canberra for your anniversary weekend and for taking the time to share such detailed feedback with me. I am genuinely sorry to read that the experience did not meet the positive memories you had from your previous stays with us. Returning guests are incredibly important to us, particularly those like yourself who visit Canberra regularly, so it is disappointing to hear we let you down on this occasion. I appreciate your comments regarding the condition of the room, the USB power point, and the noise disturbance from the ceiling mechanics. I also agree that check-in should feel warm, informative and welcoming, and we clearly missed the mark by not properly explaining breakfast times and hotel facilities such as the pool and towel access. Your breakfast feedback is also appreciated. Whilst many guests enjoy our buffet offering, comments around coffee quality, bacon preparation and variety are certainly areas we can continue to improve upon. I do truly value that despite your disappointment, you are willing to give us another opportunity in the future. I would very much welcome the chance to personally look after your next stay and help restore your confidence in the hotel. Should you decide to return to Canberra, please feel free to reach out to me personally at [al…](mailto:al…) and I will happily assist in arranging your booking personally. Thank you again for your honesty and for your continued support of Novotel Canberra over the years. Kind regards, Alison Mair General Manager Novotel Canberra

Customer review rating 1.0/5

Ben P. Couples - Confirmed reviews ALL

A poor one. Following 36 hours of flight and bus we were located in a room immediately next to the hotel a pool complex open from 06:00 to 22:00. Entry, usage and family noise hampered our sleep. The room, 21 or 225 or ? should not be available for occupation particularly when there is high demand by families attracted by discounts AND the attraction of the hotel pool. It ought to have been obvious the room was not fit for purpose for a couple in their late 60's exhausted and carrying baggage. I would have requested a room change had my wife been up to a move.

Dear Ben, Thank you for taking the time to provide such detailed feedback following your recent stay at Novotel Canberra. I was very sorry to read about your experience, particularly after such an exhausting journey of flights and bus travel prior to your arrival. Given the circumstances, I completely understand how important rest and comfort would have been for both yourself and your wife. I sincerely apologise that the room allocated to you did not provide the quiet and relaxing environment you deserved. Whilst our pool is a much-loved facility for families and operates between 6:00am and 10:00pm, I do appreciate your comments regarding noise transfer to nearby rooms, especially for guests seeking a more restful stay. Your feedback regarding the suitability of this room type and allocation process has been taken seriously. I was also disappointed to read your comments regarding the overall condition of the room and the feeling that the stay did not meet expectations in terms of comfort or welcome. Please know that had we been made aware during your stay, we absolutely would have attempted to relocate you to a quieter room, however I completely understand your comments that moving again after such extensive travel would have been difficult. Should your travels bring you back to Canberra in the future, I would welcome the opportunity to personally assist with your booking to ensure a quieter room location is arranged for you and your wife. Please feel free to contact me directly at [al…](mailto:al…). Thank you again for your honest feedback. Kind regards, Alison Mair General Manager Novotel Canberra

Customer review rating 1.5/5

Prudence L. Business - Confirmed reviews ALL

I would never book at this Novotel again. The staff were very pleasant however it is very rundown which does not make for a pleasant stay and I booked as I am an Accor member.

Dear Prudence, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra and for your loyalty as an ALL Silver member. I was very sorry to read that your experience left you feeling so disappointed, particularly as you chose to stay with us through your Accor membership. Whilst I was pleased to see you found our team pleasant and welcoming, I sincerely apologise that the condition and presentation of the hotel did not meet your expectations. Your comments regarding cleanliness in the lifts and restaurant areas, the WiFi reliability, breakfast offering and the overall presentation of the property are all appreciated and have been shared with the relevant teams for review. I also acknowledge your feedback regarding the bathroom configuration. As an older-style hotel, some rooms do still feature shower-over-bath layouts, and I appreciate that these may not feel comfortable or suitable for all guests. Regarding the music levels within the bar and restaurant, I am sorry this impacted your comfort during the stay. Creating an enjoyable atmosphere is important to us, however it should never detract from the guest experience. We do recognise there are areas of the hotel requiring ongoing refurbishment and improvement, and feedback such as yours helps reinforce the importance of this work. Thank you again for your honesty and for taking the time to provide such detailed comments. Kind regards, Alison Mair General Manager Novotel Canberra

Other web-users rate our hotel

  • 1,943 reviews 7.5/10 Location
  • 2,394 reviews 5.1/10 Room
  • 1,878 reviews 6.7/10 Service
  • 30 reviews 3.3/10 WiFi
  • 944 reviews 4.1/10 Cleanliness
  • 723 reviews 6.8/10 Breakfast
  • 694 reviews 3.6/10 Amenities
  • 642 reviews 2.2/10 Vibe

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