Novotel Canberra

Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,719 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

  • Northbourne Avenue:  Hume Highway Federal

  • Light Rail:  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS:-35.27799, 149.128986

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICES CURRENTLY - BREAKFAST, & DINNER and ROOM SERVICE DURING THESE TIMES

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Our guest reviews

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,719 reviews

TripAdvisor Rating  4.0/5  3,951 reviews

Well located.

Customer review rating 3.5/5

Christine A. T. Business - Confirmed reviews ALL

The room was okay but a bit run down. Carpet needs replacing etc. Also no restaurant on a Sunday night for guests and then had to go out and try and find somewhere to eat. The menu needs to be a bit more extensive as well. However, it was good and we enjoyed it but for myself if I had to use it twice I would have had to have the same items again. Service was excellent as well as reception. However, the parking on Saturday night was terrible. Cars were backed up and it was very unsettling waiting with barriers etc. Also I did not leaving my cars keys with valuables in my car as well but everything was okay.

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great place , dining was fabulous as was our room

Great location

TripAdvisor rating 3.0/5

407travel11 TripAdvisor review

Rooms need a upgrade, great location, rooms needed a better clean as their was grime on the bath tub & hair on the bed sheets as well as the bins weren't empty from the guests that were in the room before my check in.

Great stay

Customer review rating 4.5/5

Christine J. Couples - Confirmed reviews ALL

Wonderful staff, great service. Everyone helpful and most courteous. Central location, easy to access shops and places of interest.

enjoy high floor

Customer review rating 4.0/5

Rob W. Business - Confirmed reviews ALL

stay was short but was comfortable and enjoy the high floor

Overall comfortable

Customer review rating 4.0/5

Mansi Business - Confirmed reviews ALL

Stay was good. Room 707 I think it was the refrigerator made a knocking sound every now and then making it a bit scary lol.

Not happy re security

Customer review rating 4.0/5

Peter R. Solo - Confirmed reviews ALL

Refer manager

Great location, heated pool, spa and sauna.

Customer review rating 4.0/5

Tom Couples - Confirmed reviews ALL

The location is great and the large heated pool, spa the best kept secret. The rooms are large but unfortunately dated with some maintenance issues. Our bathroom did not have a sink hole drain and we lost our toothbrush. Bathrooms don’t have exhaust fans and become steamy. The reception desk is often very busy and required to wait. The bar and restaurant has friendly staff and service though dinner food quality needs to be improved. The breakfast buffet is quite good.

Another good experience at Novotel Canberra

Customer review rating 4.0/5

Andrew Couples - Confirmed reviews ALL

Came to Canberra for 2 nights to watch my AFL team. Great location and good service.

just another hotel

Customer review rating 3.5/5

Andrew D. Business - Confirmed reviews ALL

there was nothing special about this stay or the hotel

Lovely staff

Customer review rating 5.0/5

No N. Business - Confirmed reviews ALL

Well taken care of. Much valued.

It was nice to back

Customer review rating 4.0/5

John P. Couples - Confirmed reviews ALL

It has been sometime since we have stayed and we were really looking forward to our short break.We have stayed in the one bedroom apartments on our last few stays but this stay was very disappointing.Usually all cutlery and crockery are fully supplied but not this time.Went to reception to see if all the shortages could be supplied and was told these items had to specified when we booked.Why do you have to specify to have dinner plates and knives in the drawers.The problem was solved with 2 paper dinner plates and one knife to be able to eat a meal.

Business stay

Customer review rating 4.0/5

L R. Business - Confirmed reviews ALL

The Hotel is clean great location - The staff in restaurant are amazing especially Jay and his team, Great barista for breakfast - would highly recommend

Good location.

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

In general, my stay was very good but the hotel is a bit pricey for the age of some of the facilities.

good location,

Customer review rating 5.0/5

Andrew Families - Confirmed reviews ALL

Comfortable, clean and well located. Very accommodating staff too. I will definitely stay when in Canberra again

Never again

Customer review rating 1.0/5

Ram Business - Confirmed reviews ALL

We have asked for late checkout over phone and the person agreed with an extra charge which we were happy to pay. But on check in they said it is not possible. Again after multiple discussions they said it is possible with an extra pay. But on next day, a women barged into the room asking why we did not check out. Again we had to explain yesterday's conversation and then she way like sorry etc. Can they maintain a log or leave proper notes for their other team members?

Great location staff, definitely in need of a face lift

TripAdvisor rating 3.0/5

Alycairns TripAdvisor review

This hotel in a great location in heart of Canberra and staff were very pleasant. However it is looking very tired and dirty. The foyer, carpet hallways and paint hallways needs upgraded. Rooms very old looking definitely not Novotel standard. Breakfast was very good but dinner menue lacked options. 2 lamb dishes but no steak at all. Restaurant area quite pleasant Overall still had a pleasant stay.

Never Again

TripAdvisor rating 2.0/5

Jan D TripAdvisor review

Poor service at reception and in the restaurant marred our stay. Waited 45 mins for room to be ready. ( priority member booking) Also waited for dinner even though booking was made, and many tables remained empty throughout our dinner period. Walk ins were accommodated if they argued enough, while we calmly waited. Dinner service slow, restaurant noisy and had the feel of a cafeteria, especially when we had to fetch our own table water and queue in the middle of the room at the cash register to pay the bill. Room was large but tired and worn, with the bathroom door rotting and hard to close. Plumbing noise from next door disturbed our sleep. The whole place had the ambiance of a badly run coach tour hotel, not of the standard I expect of a Novotel.

VERY DISAPPOINTED STAY

TripAdvisor rating 1.0/5

alexpavic Business - TripAdvisor review

My colleges and I have been staying at the Novotel Canberra for nearly ten years and requesting the same room 428 and it's in my file notes as well. We normally book about four to five weeks in advance and book directly with the hotel. This could be up to five to seven times a year. I auto check in online the day before to make it easier. On my arrival on Sunday evening I received two swipe cards for another room, 423 to which I didn't notice until I couldn't get into my normal room. At this stage I seen it was room 423 and opened the door and it was smaller to what I have booked prior and I was charged the same price as well. So, I came back downstairs to complain that this isn't good enough and that I have booked this over a month ago to my requested room 428. The male receptionist told me that they were 99% full and were unable to move me to the requested room that I booked or a similar size room. So, I asked to speak to Adrian the GM he told me that Adrian was on annual leave and mysteriously they found me a room after mentioned that I wanted a refund. After fifteen to twenty minutes of this at the counter and being embarrassed at the same time in front of many people behind me either checking in or out the receptionist guy gave me two bottles of water which he said, for any inconvenience. Which Novotel probably get them for free isn't good enough, furthermore when they downsized my room at the start of the evening I was still being charged for the bigger room as well. In the past I've had contact with many issues and resolved issues with Simon McGrath Chief Operating Officer - Pacific, I'm hoping that I will get the same outcome and service from you.

Worst stay we ever had with Accor

TripAdvisor rating 2.0/5

MRabiet TripAdvisor review

Sewage smell in bathroom. Party music and people laughing since we checked in on Saturday until midnight. Broken phone in the room, webspiders and dust all over the window, tv unit. Unwelcoming young Asian female receptionist, rude and annoyed when asked questions. Helpful housekeepers, we were missing hangers in the room, brought them very fast.

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