Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 14,844 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Canberra
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+ 22 Services
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Room 1

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  • I cannot take advantage of the Members' rate

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)Paying
  • Boat excursions (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :  Hume Highway Federal

  • Light Rail :  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

FIRST EDITION CANBERRA

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION CANBERRA

Non contractual photo

For those wanting to sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and tap houses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 28 people

Find out more

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

14,844 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,837 reviews

Good stay

Customer review rating 4.0/5

Brendan Couples - 21/10/2020 Confirmed reviews ALL

A comfortable, convenient stay.

Dear Brendan A., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Good location.

Customer review rating 4.0/5

Selina Business - 21/10/2020 Confirmed reviews ALL

I was looking for somewhere to stay, it was nice to have the restaurant in the hotel, even if I didn't end up using it.

Dear Selina C., We very much appreciate your comments regarding your stay at the Novotel Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Great stay

Customer review rating 4.0/5

Anonymous Families - 20/10/2020 Confirmed reviews ALL

Service was quick, bed was super comfortable and room spacious. Real fast was delicious and service was great. Nothing negative about the stay at all.

Dear Sonya N., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to your next visit to the Hotel. Sincerely, Sarthak Bhatia Night Manager

Friendly staff

Customer review rating 4.0/5

Maree Couples - 20/10/2020 Confirmed reviews ALL

Always great things to see in Canberra. Took in 3 art galleries, arboretum, political cartoons at OPH, amazing desserts at Ricardos and great meals when dining at Novotel.

Dear Maree M., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and are happy you had such a great time not only at the Hotel, but in other areas of Canberra too. Hope you didn't see everything Canberra has to offer on this visit itself, as this will give you another excuse to visit Canberra and another opportunity for us to serve you again. Sincerely, Sarthak Bhatia Night Manager

Good location

Customer review rating 4.0/5

Anonymous Families - 20/10/2020 Confirmed reviews ALL

Good. However the place needs a upgrade as it is looking a bit worn out. The parking is a nightmare as the spaces are way to small. What happened to the free fox channels etc?

Dear Kelley T., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have suspended foxtel services at the moment due to low demand. We will be putting this service back in once our demand goes higher for this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Enjoyed my stay

Customer review rating 4.0/5

Preetham R. Business - 20/10/2020 Confirmed reviews ALL

Appreciate the hotel taking necessary steps to prevent spread of COVID. Would appreciate if you valet parking is reinstated.

Dear Preetham R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You are welcome to contact us in the meantime with anything you need. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra
Customer review rating 4.0/5

Anonymous Business - 20/10/2020 Confirmed reviews ALL

Hi, My last two stays at the Novotel Canberra have made me decide to NOT stay there next time. It has been the hotel of choice for me for some time. However, since Covid it just isn't the same. The service orientation of the staff. I can understand that you can't expect a full service hotel with limited guests. But I would expect you to have kept your best staff. Room service, restaurant and even a bit of the reception staff all failed to live up to the brand in the last two visits. The breakfast team have been very slow - I have left without even takeaway twice. I waited 15 minutes to have phones answered twice. Meals were not the complete order - but (like the staff) - I have lost the will to do anything at the time. I am telling you because management, loyalty notes, wine etc. have all been very engaging but no one is delivering.

Dear Brendan N., Thank you for taking the time to tell us about your experience at the Novotel Canberra, in addition to thanking you for your regular patronage at the Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While it is extremely kind of you to understand that the pandemic has altered the way we function, in no regard should it be taken as an excuse for the service we provide. We pride ourselves in the way we function but it is evident that we have let you down on your past couple of visits. I am glad that you have highlighted these F&B issues so that these issues can be addressed at the earliest. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I can personally assure you that this was a one off incident and is not something of a regular occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarthak Bhatia Night Manager

Excellent stay, friendly staff and fantastic facilities

Customer review rating 4.0/5

Dave Families - 20/10/2020 Confirmed reviews ALL

My wife and 2 daughters thoroughly enjoyed our well earned weekend stay at the Novotel Canberra. The staff were fantastic, our room was extremely clean and large enough for us all, the pool was relaxing, valet parking was so easy and the breakfast was absolutely delicious. We found a lovely little birthday cake surprise upon entering the room which brought tears to my wife's eyes, such an amazing little gesture meant so much to all of us. We are so grateful. Many thanks to everyone for making our stay so relaxing and enjoyable. We will definately be back.

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. After such a topsy-turvy year, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We, at the Hotel, are nothing short of grateful that you decided to spend such a special day with us and it is the least we could do. We hope to welcome you again soon to the Hotel. Regards, Sarthak Bhatia

Good location, terrible parking

Customer review rating 4.0/5

Maddy Couples - 19/10/2020 Confirmed reviews ALL

Parking was a nightmare, the spaces are far too small. Valet was not offered. Room was okay, the resteraunt got our order wrong and charged us incorrectly for 2 items.

Dear Maddy S., Thank you for taking the time to tell us about your experience at the Novotel Canberra. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Very convenient

Customer review rating 4.0/5

Mark Friends - 19/10/2020 Confirmed reviews ALL

Well located, walking distance to city centre

Good location

Customer review rating 4.0/5

Djefri Couples - 19/10/2020 Confirmed reviews ALL

Recommended

Dear Djefri S., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Well located

Customer review rating 4.0/5

Rae R. Business - 19/10/2020 Confirmed reviews ALL

Comfortable and relaxed. Welcome drink was not offered.

Dear Rae R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by our staff. Please accept my sincere apologies that we missed to offer welcome drink as you are Accor Plus member. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let me know when you plan your next trip to Canberra and we can assist you with any way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

It was a great stay, comfortable bed and room.

Customer review rating 4.0/5

Ann H. Couples - 19/10/2020 Confirmed reviews ALL

Wonderful, friendly staff, room great and the hotel is ideally located.

Dear Ann H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Good stay

Customer review rating 4.0/5

Peter M. Business - 18/10/2020 Confirmed reviews ALL

The hotel and staff were fine, but your carpark is terrible. The spaces are too small. The more expensive the vehicle, the more they used up another lane.

Well Located, poor service

Customer review rating 4.0/5

Pauline K. Families - 18/10/2020 Confirmed reviews ALL

1st room was dirty, rubbish on floor, 2nd room better but not by much. Poor service in restaurant, great service at reception.

Dear Pauline K., Thank you for taking the time to tell us about your experience at the Novotel Canberra. Your feedback really matters and is valuable to us, it helps us to perform better. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and ensure that we take significant steps to improve with each passing day. Having said that we do have a very stringent cleaning process specially after the pandemic the frequency and protocols have doubled. We have put that up with our housekeeping team and can ensure that this does not repeat, but at some occasion the system defaults and we end up allocating the wrong rooms. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan, Assistant Manager, Novotel Canberra.

Excellent location next to all forms of Public Transport.

Customer review rating 4.0/5

Alan F. Solo - 18/10/2020 Confirmed reviews ALL

From the moment at check in,to check out was a fantastic experience. The room itself was perfect for an overnight stay,will definitely stay again.

Dear Alan F., We very much appreciate your comments regarding your stay at the Novotel Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Very welcoming stay

Customer review rating 4.0/5

Sue Couples - 18/10/2020 Confirmed reviews ALL

Very polite and friendly staff, cleans and comfortable room and amazing food and service in the restaurant.

Dear Susan R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra

Dated

Customer review rating 4.0/5

Kester D. Families - 18/10/2020 Confirmed reviews ALL

I feel this hotel is dated & being left behind.

Dear Kester D., Thank you for taking the time to tell us about your experience at the Novotel Canberra. Your feedback is very important to us and helps us perform better. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and take into consideration all the concerns our valuable guests have. We do understand your concerns in regards to the appearance of the property and the same being old cannot be ruled out. However we would love to get our property refurbished as soon as we get the first opportunity to do so. As we are all aware of the current situation, the hospitality industry has suffered quite a bit and has left us with limited resources. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan, Assistant Manager, Novotel Canberra.
Customer review rating 4.0/5

Anonymous Business - 17/10/2020 Confirmed reviews ALL

Good. Restaurant & bar staff very good. Shower gel was empty and haven’t received loyalty points as yet (Saturday now and stayed Tuesday)

Dear Lance B., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have checked Accor points from your last stay with us and it has been credited in to your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager Novotel Canberra
Customer review rating 4.0/5

Anonymous Families - 16/10/2020 Confirmed reviews ALL

Good room, great restaurant. Parking difficult. Diasppointed that gym wasnt open (covid)

Dear Jane Jin Young S., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As mentioned, unfortunately due to the COVID restrictions and for the continued safety of our guests, we deemed it fit for the gym to be temporarily closed. We hope that on your next future visit, we will be in a position to re-open the gym. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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