Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,743 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  3,743 reviews

TripAdvisor Rating  3.7/5  4,048 reviews

Customer review rating 1.5/5

Michael Q. Families - Confirmed reviews ALL

Dear Michael, Thank you for your feedback, and we sincerely apologise for the issues you experienced during your stay. We understand your disappointment, and we regret that the parking situation, room conditions, and bathroom facilities did not meet expectations. We also acknowledge your concerns regarding the restaurant experience and will review these areas with our team to ensure improvements are made. Your comments are incredibly valuable as we work towards providing a higher standard of service and comfort. We truly appreciate you bringing these matters to our attention and hope for the opportunity to offer a better experience in the future. Warm Regards, Parth

Customer review rating 3.5/5

Bruce L. Couples - Confirmed reviews ALL

Dear Bruce, Thank you for your wonderful feedback! We\'re thrilled to hear that you had a positive experience with our restaurant staff and enjoyed both dinner and breakfast. Our team takes great pride in offering friendly and helpful service, and it\'s rewarding to know their efforts made your stay enjoyable. However, we sincerely apologies for the issues you experienced with the self-check-in process and the room keys. We understand how underwhelming and frustrating this must have been, especially having to requeue for a second key and dealing with a faulty key. Please rest assured, we are addressing these issues to ensure a smoother check-in experience moving forward. We truly appreciate your feedback and hope to welcome you back for a more seamless stay in the future. Kind Regards, Youvrind Guest Service Agent

Customer review rating 3.0/5

Kieran S. Families - Confirmed reviews ALL

Dear Kieran, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay and appreciate your comments. Rest assured, we are continually working on improvements to enhance the experience for our guests. We hope to welcome you back in the future. Best regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.0/5

Stuart M. Families - Confirmed reviews ALL

Dear Stuart, Thank you for sharing your experience with us. We’re pleased to hear that you found your room clean and comfortable, and that you enjoyed the pool, spa, and sauna facilities. It’s also wonderful to know that our staff made a positive impression with their helpfulness and friendliness. We apologize for the inconvenience regarding the parking, and we understand how frustrating it can be. We are actively looking into ways to improve the availability of parking for our guests. We appreciate your feedback and hope to welcome you back in the future. Best regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.5/5

Kendall N. Families - Confirmed reviews ALL

Dear Kendall, Thank you for sharing such detailed feedback from your recent stay with us. We are thrilled that you and your family enjoyed your time at Novotel Canberra and appreciated the location, spacious rooms, and the thoughtful touches like the welcome gifts and Easter eggs. It’s wonderful to know that you had a positive dining experience during your stay, and we will certainly pass along your kind words to Flynn for his exceptional customer service. We also appreciate your understanding regarding limited cleaning services during the Easter long weekend. We strive to ensure every guest is comfortable, even during busy periods. We sincerely apologize for the inconvenience with parking, and we understand how frustrating it can be when spaces fill up quickly. We are actively working to improve parking availability and appreciate your patience. Regarding the ACCOR membership meal discounts, we regret that you were disappointed by the policy not being honored over the Easter weekend. Please note that this is an ACCOR-wide policy, and we apologize for any frustration this caused. We will share your feedback with the team to ensure clearer communication around policies in the future. Finally, we deeply regret the issue with the fire alarm announcement. Guest safety is our top priority, and we take your comments very seriously. We will review our communication protocols to ensure that any announcements are clear and understandable for all guests, especially in emergency situations. Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future, and we’ll do our best to ensure a more seamless experience next time. Warm regards, Ali Mair General Manager Novotel Canberra

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Other web-users rate our hotel

  • 1,758 reviews 7.4/10 Location
  • 2,398 reviews 5.4/10 Room
  • 1,854 reviews 7.3/10 Service
  • 28 reviews 4.5/10 WiFi
  • 922 reviews 5.8/10 Comfort
  • 856 reviews 4.7/10 Cleanliness
  • 639 reviews 3.8/10 Amenities
  • 638 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.