Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,380 reviews

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Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  3,380 reviews

Customer review rating 2.5/5

Jessica H. Families - Confirmed reviews ALL

The Novotel provided a basic level of accommodation. When we arrived close to 4 pm, our rooms were not ready. Tom at the front desk welcomed us, but without an abundance of warmth or assistance. I had two rooms booked for my parents and myself with my children, and while we were not overly upset by the split rooms, it was specifically requested on my booking form and we arrived well beyond checkin time. One main concern was that we booked the hotel specifically because of the indoor pool. My children used the pool both nights of our stay, and while the water temperature in the pool was fine, on the second night we found that the spa was very cold, and clearly the temperature had not been turned up. The biggest concern for me was the room. While the rooms were basic, they were clean but provided no compendium regarding Wi-Fi, room service, or information about the local area. Again, I asked Tom at the front desk for assistance regarding parking and Wi-Fi, but as a front-facing representative, I was not overly impressed. Clearly, there was one housekeeping staff member who was not in control of their personal hygiene. There was a very strong smell of body odour present in the hallways, and my parents' room was directly affected by this smell after the room was cleaned following our first night. This was not present in my own room, but the hallway outside maintained the lingering smell. This was quite distressing for my parents, and we left the room again to let it air out until the smell dissipated, which took some time. I understand that this is a delicate situation and not easily addressed with hardworking staff, but it is essential to manage when it is so very obvious.

Customer review rating 2.5/5

Rodney D. A. Business - Confirmed reviews ALL

Was OK. Room comfortable, but a bit run down, with some damage and possible mould in the shower.

Customer review rating 0.5/5

C. S. C. Business - Confirmed reviews ALL

Cold shower on Wednesday 15th April

Customer review rating 0.5/5

Pang L. Y. Couples - Confirmed reviews ALL

Positives : room is comfy and very spacious. Negatives : the lift need an urgent fix / upgrade. It is so dangerous!!! We were stuck in the lift for 10-15mins, with lift constantly stopping for no reason and free falling briefly for no reason. It was incredibly scary. We pressed the alarm button multiple times and pressed it for long, but as we finally made it out alive and went down to lobby, the staff seem to not be aware that we called for help at all?! This is incredibly dangerous and scary. the room kitchen floor was very dusty. You can feel the dust as you walk barefoot in the kitchen as if it hasn’t been mopped for a while.

Customer review rating 1.5/5

William G. B. Couples - Confirmed reviews ALL

We have stayed in 4 All Accor hotels in Vietnam and Australia over last 6 weeks - this is by far the poorest in terms of customer service and condition. Not sure how it can be 4/5 star rated. Check in out protracted with no welcome - hotel needs upgraded looking tired and worn - curtains in room stained and torn and corridors need repainted and re carpeted. We are still awaiting our invoice despite having emailed the hotel.

Other web-users rate our hotel

  • 1,884 reviews 7.5/10 Location
  • 2,347 reviews 5.2/10 Room
  • 1,845 reviews 6.7/10 Service
  • 30 reviews 4/10 WiFi
  • 900 reviews 5.9/10 Comfort
  • 900 reviews 4.3/10 Cleanliness
  • 701 reviews 6.7/10 Breakfast
  • 681 reviews 3.7/10 Amenities

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