Novotel Canberra Hotel 4.5 stars

The rooms in this particular Novotel are very tired and in need of an update. I would estimate they have never been updated in the life of the hotel. The floor coverings, curtains, furniture and fittings look dirty and worn out. The exhaust vents are caked with dust and the terrace tiles and furniture were dusty and wobbly. The bar fridge was broken and permanently set on high, freezing and exploding content that hadnt been refreshed for some time. The coffee and tea artefacts were randomly placed on a small bench rather than a cupboard. The air conditioner timed out regularly, including during the night. The first room we occupied had a broken fold out bed, requiring move to a second room.

Good location in centre of Canberra. Very good gym, swimming pool and spa. The dining room and bar are very pleasant, airy and open.

My partner and I stayed at the Novotel Canberra for two nights while we attended a family wedding. We loved that we could park the car and were within easy walking distance to great restaurants and public transport. My partner used the pool and sauna and did not stop talking about the fact that he could order room service to the pool side.

Comfortable and everything I needed.

Pleasant room with excellent facilities. Helpful and friendly staff were happy to assist with queries/issues that I had

I enjoyed the stay, although there were a few minor problems with the room.

Every part of the stay was good part from the door entry

Interesting room but would not like it again ... opposite elevators, right near novotel sign making room bright at night and a little dusty smelling. Would have liked $1 breakfast deal we have been getting on recent stays otherwise all good.

Good location. Hotel swimming pool are small.

Only on the third attempt was I able to gain access to my room. Got sick of going back to Reception to check key. Arranged a wake up call - did not happen.

Everything was as it should be. Easy, seamless. Nothing over the top nothing less than average. Interesting, we all expect so much now. Somehow everyone wants a bigger bang for their buck. We were very happy with the service and the overall accommodation. There was a problem with the pillows. All of them were like rocks.. Hard and uncomfortable for us all. It did make for us all to complain to each other and throw the pillows around to not find one that suited. Pls throw them all out- room 344 or 433 not sure now.

Nice room

The room was nice, facilities also with a nice pool. The staff was really supportive and helpful.

Unfortunately we found the hotel cleanliness a lot to be desired. The hospitality staff were very good.

overall i was a little put off by the room set, having the basin overlooking the bed in the room. there was no communication on what prices were for mini bar purchases, i used 2 bottles of water as i thought they were complimentary only to be called on the evening i had checked out to be advised i was being charged. i felt this was quite rude & i could have been asked when i checked out of the room in the morning.