Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,270 reviews

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Novotel Canberra - Image 1
Novotel Canberra - Image 2
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Novotel Canberra - Image 4
65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

Choose comfort and space. Our standard room is a great example of what Novotel is all about. It comes with all the usual facilities such as Internet access. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Rejuvenate in our spacious and light-filled Standard King Room, the perfect city escape with comfortable amenities, including a large desk, 32" LCD TV with connectivity panel, and complimentary high-speed WiFi suitable for work or streaming.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Discover comfort and convenience in our Accessible Standard Queen Rooms featuring wider walkways, bathroom handrails and no steps ensuring a seamless stay. Accessible parking is also available. Please contact us directly for specific requests.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the comforts of home in our spacious King Suite, thoughtfully designed for comfort and convenience, featuring a separate bedroom, ensuite, and cosy living space with a sofa bed. Step out onto your private balcony & take in the City views.

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the comforts of home in our spacious 1 bedroom Apartment. Equipped with a separate kitchenette with microwave, hot plates, 2 medium fridges, Nespresso coffee machine. King Bed, single sofa bed, 2 TVs and rainfall shower over bath. Up to 2A/1C

  • Views:

    City View

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 286 rooms
  • 14 rooms for people with reduced mobility
  • 286 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area

Well-being

Pool

  • Covered
  • On site

Fitness Center

  • On site
  • Jacuzzi/Whirlpool bath
  • On site
  • Indoor parking
  • Private
  • 72 parking spaces
  • Max Limited Height: 2.4 m / 7.87 ft

  • Parking pricing: 21.59 € 35 AUD Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Secure City West Carpark

Additional charge

1 Allsop Street,, 2601 Canberra

GPS:149.125218, -35.278536

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 1,000 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 16.04 € 26 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

FIRST EDITION CANBERRA

Photo out of - FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Cooking style
Regional
Capacity
100
Accessibility
Accessible service
65 Northbourne Avenue, 2601 Canberra, Australia
Telephone +61 2 6245 5000
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Thematic parties and animation

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and wineries. Enjoy a relaxed experience in the heart of Canberra city

Enjoy our buffet breakfast every day at First Edition Restaurant. Select from a variety of locally sourced fresh, healthy and delicious menu items.

Take a dip in our indoor heated pool and relax in the warm water as you soak up the serene atmosphere. Our pool is perfect for a refreshing swim or a leisurely dip with family and friends.

A fully equipped hotel gym is available for all guests to enjoy complimentary throughout their stay with Novotel Canberra.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,270 reviews

Customer review rating 4.5/5

Khazal Z. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Cameron W. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Jesse H. G. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Ryan N. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Nicholas I. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Cameron W. Business - Confirmed reviews ALL

The location is fantastic, and very convenient. Unfortunately the pillows are very uncomfortable, and I was woken every morning at 5am with people carting rubbish to a bin out the back of the hotel with a pallet jack. The windows do not block out much of the noise.

Customer review rating 3.5/5

Jesse H. G. Business - Confirmed reviews ALL

I loved the big room and the upgrade to the room with the balcony. The breakfast was good, but I had mixed signals from the reception and the restaurant about whether I was eligible for "breakfast included," which made me reluctant to go for breakfast on the second morning of my visit because it's embarrassing to negotiate with the staff. Similar mixed message about whether my stay qualified for Accor points or not. Reception said yes, but the website said no.

Customer review rating 0.5/5

Ryan N. Families - Confirmed reviews ALL

Unfortunately, our stay at Novotel Canberra was well below the standard I would expect from the Novotel brand, particularly as an Accor Platinum member. The experience started poorly at check-in. The interaction was extremely abrupt and transactional. My payment was taken, I was handed the room key, and that was essentially it. There was no welcome, no explanation of the hotel facilities or breakfast arrangements, no useful information about our stay, and no acknowledgement at all of my Platinum status or associated benefits. I don’t expect special treatment, but I do expect a basic level of welcome and service, and this fell well short. The room itself was also disappointing. It felt quite tired, including chips out of the bath, but more concerning was the general presentation and cleanliness. There were obvious wipe marks and smears across the walls, which made the room feel poorly finished and not particularly clean. Our experience with food and beverage was similarly underwhelming. The food quality was only okay, while the service was very slow. Breakfast was probably the clearest example of the lack of attention to service. Hot buffet trays were repeatedly left completely empty and we regularly had to ask staff for items to be replenished. This wasn’t a case of arriving at an unfortunate moment and waiting briefly for one item. It happened repeatedly enough that we felt we were having to point out what was missing rather than the buffet being actively monitored by staff. None of these issues individually would necessarily ruin a stay, but together they created an experience that felt consistently below standard. From the abrupt check-in, to the tired and poorly presented room, slow food service and poorly maintained breakfast buffet, there was very little about the stay that felt welcoming or attentive. As someone who stays within the Accor network and holds Platinum status, this was particularly disappointing. I would expect a Novotel property to deliver a much more consistent level of service and presentation than we experienced in Canberra.

Customer review rating 2.0/5

Nicholas I. Business - Confirmed reviews ALL

A very convenient location right in the centre of Canberra. However, the facilities and rooms are outdated. Specifically, there bed was very uncomfortable and there's no option to open the wind so you have to run the air conditioning all the time. Staff were genuinely helpful and accommodating. Overall, great location, but fell short on the value for money and experience.

Customer review rating 4.0/5

Gregory D. Couples - Confirmed reviews ALL

Everything about our stay was fine except- our TV didn’t work and took 2 days and multiple complaints to fix- the in house parking was full 2 out of 3 nights so we had to find alternative sites. Novotel needs to introduce a parking booking system so parking can be reserved when the hotel is booked.

Customer review rating 5.0/5

Walter S. Couples - Confirmed reviews ALL

All good efficient and helpful staff.

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear the experience. We’ll be sure to pass your kind words on to Jai and the team. It’s lovely to hear you enjoyed the pool and spa bath as well. We hope you had a fantastic birthday with your family, and we look forward to welcoming you both again soon! Sincerely, Novotel Canberra

Customer review rating 2.0/5

Eric B. C. Solo - Confirmed reviews ALL

Check in process felt very rushed and the lady at the check in desk was short and unpleasant. As I came in I greeted her and she didn’t reply , she just said “ ID please “. And then it went all downhill from there, it felt like she didn’t want to be there and rushed the whole process

Customer review rating 4.5/5

Tim L. Couples - Confirmed reviews ALL

Having stayed here numerous times and with the shopping and food district so close at hand makes this place ideal. You are welcomed at reception and all the staff are helpful. The room we had on this occasion was great and extremely quiet. Highly recommend this hotel.

Customer review rating 5.0/5

Anthony N. Couples - Confirmed reviews ALL

Great location but staff are not friendly I have great problems to access to the hotel car park, I went back asked the staff but still no clear directions, she may not know where the car park located

Customer review rating 4.0/5

John M. Business - Confirmed reviews ALL

Comfortable stay but difficulty in parking

Customer review rating 3.0/5

Margaret C. Families - Confirmed reviews ALL

The room was ok but very dated, along with the dated furniture. Very disappointed with the restaurant staff. When I was advised that I could not use my Accor Plus card for a discount only the free Adventurer card, he then told me to take it up with the staff downstairs, so we canceled our dinner reservations for both nights.

Customer review rating 2.0/5

Michael W. Couples - Confirmed reviews ALL

Location good breakfast good room but e very bad room stafff slow at checkin took to long

Customer review rating 5.0/5

Amber S. Families - Confirmed reviews ALL

Relaxing

Customer review rating 4.5/5

Milva S. Business - Confirmed reviews ALL

Stay was great, the only issue was the water running throughout the shower floor

Customer review rating 5.0/5

Robert B. Solo - Confirmed reviews ALL

I stay there every time I come to Canberra. The location is its biggest selling. To easy to get around the ACT from there.

Dear Robert, Thank you for the wonderful feedback and for your continued loyalty to Novotel Canberra. We’re delighted to be your hotel of choice whenever you visit Canberra, and it’s great to hear our central location makes getting around the ACT so convenient. Thank you also for being a valued ALL Classic member and Accor Vacation Club member. We really appreciate your perfect scores across every area of your stay. We look forward to welcoming you back again soon. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.0/5

Clare F. Families - Confirmed reviews ALL

I wish I had more warning about high likelihood of no park. I have a 7yo child and managing having to park offsite at 8.30 at night was awful. Needed more instruction about pull up point for checking in. There was no where to park which then because of road closures meant I drove around for 20 min to be able to come to the front of the hotel again

Dear Clare, Thank you for taking the time to share your feedback and for being an ALL Classic member. I’m sorry your arrival was made so difficult by the parking situation, particularly arriving at 8:30pm with your young child. I completely understand how frustrating it would have been to then navigate the surrounding road closures and spend another 20 minutes trying to get back to the front of the hotel. Our onsite parking is limited and operates on a first-come, first-served basis, with overflow parking available nearby. However, your feedback highlights that we need to communicate this more clearly prior to arrival, including better information about where guests can safely pull up to check in and unload before heading to the overflow parking. I have also noted your feedback regarding the lack of a conveniently located power point beside the bed. Thank you again, Clare. I’m pleased there were some stronger aspects of your stay, particularly our team and your departure experience, and I hope we have the opportunity to provide you and your family with a much smoother experience next time. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 2.5/5

Karina H. Families - Confirmed reviews ALL

We stayed for 2 nights. The hotel way conveniently located, how ever the rooms are a little dated and after the first night we were forced to park 5 minutes away as the spot we parked in the first night was no longer available. We were also unable to get anything for breakfast besides the full buffet which wasn’t what we were after.

Dear Karina, Thank you for sharing your feedback and for being an ALL Classic member. I’m pleased you found our central Canberra location convenient, although I’m sorry the overall experience did not meet your expectations. Parking is certainly one of the challenges of our CBD location. Like many city hotels, our onsite parking is limited and available on a first-come, first-served basis. When the car park is full, we direct guests to City West Car Park, approximately a five-minute walk from the hotel. I appreciate this is not always ideal, particularly when travelling as a family. I was concerned to read your comments regarding breakfast, as the full buffet is not the only option available. We also offer a Grab & Go menu for guests looking for something lighter, and children eat free from the buffet when dining with a paying adult. Being so centrally located, we are also fortunate to have a large selection of cafés and restaurants within a very short walk of the hotel for guests looking for something different. I apologise if these options were not properly explained to you during your stay. I also acknowledge your comments regarding the age of the rooms and the shortage of pillows, blankets and towels. These are important basics and should have been right for your family from the outset. Thank you again for the feedback, Karina. It helps us identify where both our facilities and our communication with guests can be improved. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 5.0/5

Philip B. Couples - Confirmed reviews ALL

Friendly staff

Dear Philip, Thank you for the wonderful feedback and for your loyalty as an ALL Gold member and Accor Vacation Club member. I’m delighted you enjoyed our central location and, most importantly, the friendly service from our team. Thank you also for supporting our sustainability initiatives during your stay. We really appreciate the perfect score and look forward to welcoming you back again soon. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 1.5/5

Gail D. Business - Confirmed reviews ALL

Room was below standard and filthy

Dear Gail, Thank you for your feedback. I’m very sorry to hear that the cleanliness and presentation of both your room and our common areas fell below the standard you should expect from us. I have shared your comments with our Housekeeping and Operations teams for immediate follow-up. Thank you for bringing this to my attention, and please accept my apologies for your disappointing experience. Warm regards, Ali Mair General Manager Novotel Canberra

Other web-users rate our hotel

  • 1,923 reviews 7.2/10 Location
  • 2,351 reviews 5/10 Room
  • 1,867 reviews 6.6/10 Service
  • 24 reviews 4.3/10 WiFi
  • 952 reviews 4.1/10 Cleanliness
  • 923 reviews 5.6/10 Comfort
  • 720 reviews 6.3/10 Breakfast
  • 671 reviews 3.3/10 Amenities

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