Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,454 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,454 reviews

TripAdvisor Rating  3.7/5  4,053 reviews

Customer review rating 3.0/5

H. H. Business - Confirmed reviews ALL

The rooms are ok. Beds aren't that comfy, but things like sauna broken and gym closed wasn't great.

Dear H., Thank you for choosing to stay with us at Novotel Canberra. We truly appreciate you taking the time to share your feedback. I’m sorry to hear that some aspects of your stay did not meet your expectations. I would like to clarify that our sauna is fully operational; however, for safety reasons, we cannot allow children to use it unsupervised. Unfortunately, not all guests closely monitor their children, and this can lead to safety concerns that we take seriously. The pool and spa are fully operational. We’re also aware that the comfort of our beds is a subjective matter and appreciate your honest feedback — we are always looking for ways to improve our guest experience. Once again, thank you for staying with us, and I hope we have the opportunity to welcome you back in the future under better circumstances. Warm regards, Alison Mair General Manager Novotel Canberra

Customer review rating 3.0/5

Shaun L. Families - Confirmed reviews ALL

Heated pool was cold

Customer review rating 1.5/5

Akshay K. Families - Confirmed reviews ALL

An aged hotel, visible stains on the carpet and scuffs on the walls. As platinum members we did not receive our complimentary bottle of wine nor an upgrade of room. We've stayed at other accor properties which provided us with a dedicated parking spot, yet this hotel carpark was always full and we had to park a block away. The bar area is closed between 12 and 3pm so we weren't able to claim our welcome drinks. The buffet breakfast was average, with not too many options. We could never get in touch with reception, often getting an automatic callback message and no callback. However, the hotel is centrally located, and our kids enjoyed the heated pool. Also, note that the sauna is closed during the school holidays for safety reasons.

Customer review rating 1.5/5

Benjamin F. Couples - Confirmed reviews ALL

There was 2 fire alarms set off in the 2 nights I was there. The rain fall shower didn’t work

Dear Benjamin, Thank you for staying with us at Novotel Canberra and for taking the time to share your feedback. I’m sorry to hear that your experience was impacted by a few issues. I’d like to sincerely apologise for the inconvenience caused by the two fire alarms during your stay. Unfortunately, both incidents were the result of guests choosing to smoke in their rooms—something we take extremely seriously. Not only is it a clear breach of hotel policy, but it also endangers the comfort and safety of all our guests. I also understand your rainfall shower was not working as expected, and I apologise for the inconvenience this caused. Our maintenance team has been notified, and we’re working to ensure all room facilities are operating properly. Regarding the sauna, I’d like to clarify that it is indeed operational. However, for safety reasons, children are not permitted to use it unsupervised. Regrettably, not all guests follow this policy, which can lead to misunderstanding and, at times, restricted access. We understand that while our rooms are functional, the comfort of the beds may not suit everyone, and I appreciate you sharing your honest thoughts. We value your feedback and take it seriously as we work to improve the experience for all our guests. I hope we have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards, Alison Mair General Manager Novotel Canberra

Customer review rating 4.5/5

Gavin M. Families - Confirmed reviews ALL

Great clean rooms, beautiful heated pool and spa, amazing breakfast - my included package was Corin Forest snow adventure for the family which was great! The only downside was lacking reserved parking, so had to park further away and walk in.

Dear Gavin, Thank you for choosing Novotel Canberra and for sharing your positive experience. We’re glad you enjoyed our clean rooms, heated pool and spa, and the breakfast, as well as the Corin Forest snow adventure package for your family. I apologise for the inconvenience caused by the lack of reserved parking. As a city hotel, our parking is limited, and we appreciate your understanding. We look forward to welcoming you back for another enjoyable stay. Warm regards, Ali Mair General Manager

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Other web-users rate our hotel

  • 1,733 reviews 7.4/10 Location
  • 2,308 reviews 5.5/10 Room
  • 1,813 reviews 7.2/10 Service
  • 28 reviews 4.3/10 WiFi
  • 889 reviews 5.9/10 Comfort
  • 841 reviews 4.9/10 Cleanliness
  • 631 reviews 4/10 Amenities
  • 623 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.