Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,395 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,395 reviews

TripAdvisor Rating  3.7/5  4,077 reviews

No going again

TripAdvisor rating 1.0/5

Jacqueline C TripAdvisor review

Checked in on the first day of my holiday and found mouldy, dirty bedsheets. Reported it to the front desk — I apologized once, but the staff was not surprised, did not want to see photos, and refused my request for a room change. I was only told housekeeping would replace the sheets. Housekeeping then placed the quilt on the floor while changing the bedding, which was extremely unhygienic. I could not continue staying in the room.

Customer review rating 1.5/5

Jeffrey K. Families - Confirmed reviews ALL

The room was too small for the price paid. In addition to this, the windows would not open to allow fresh air into the room, I was promised 2 beds but was given a fold out couch, the parking (that cost $35) did not always have a space available. Lastly the fridge in the room did not work, so I was forced to purchase a bag of ice and fill the sink with it to keep drinks cool on a 35 degree day.

Dear Jeffrey, Thank you for taking the time to provide feedback regarding your recent stay at Novotel Canberra. I am very sorry that your experience did not meet your expectations, particularly regarding the room size, bedding, and in-room facilities. I apologise for the inconvenience caused by the non-functioning fridge and the issues with your room setup. I also note your concerns regarding parking; while on-site spaces are limited, overflow parking is available a short five-minute walk away, and we regret any frustration caused. Your comments have been shared with our operations and maintenance teams to address these matters and improve the experience for future guests. We appreciate your feedback and hope to have the opportunity to provide a more comfortable stay on your next visit to Canberra. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 4.0/5

Carl L. Families - Confirmed reviews ALL

Very pleasant. Only drawback was parking.

Dear Carl, Thank you for staying with us at Novotel Canberra and for taking the time to share your feedback. I am pleased to hear that you found our location and facilities enjoyable. I also appreciate your understanding regarding the limited parking in our city location. While our overflow parking is a short five-minute walk, we recognise that convenience is important and will continue to review ways to improve the guest experience. Thank you again for your comments. We look forward to welcoming you back in the future. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 4.5/5

Le N. Families - Confirmed reviews ALL

Second time stay. Friendly service at reception. Great for family and weekend getaway.

Dear Le, Thank you for staying with us again at Novotel Canberra and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, found our team friendly, and that the hotel was well suited for a family weekend getaway. Your continued support means a great deal to us. We look forward to welcoming you back for a future stay. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.5/5

Buddhika E. Families - Confirmed reviews ALL

However, they charge for parking, which should be mentioned before booking. So feel bad.

Dear Buddhika, Thank you for staying with us at Novotel Canberra and for taking the time to share your feedback. I am pleased to hear that you found our hotel a good place to stay. I apologise for any frustration caused regarding parking charges. For clarity, parking fees are listed on the booking platforms, and we also send a pre-arrival message via the booking channel. That said, we appreciate your feedback and will review how we can make this information more visible prior to arrival. We truly value your loyalty as an ALL member and thank you for your continued support. We hope to welcome you back in the future for an even smoother experience. Kind regards, Ali Mair General Manager Novotel Canberra

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Other web-users rate our hotel

  • 1,813 reviews 7.4/10 Location
  • 2,301 reviews 5.3/10 Room
  • 1,806 reviews 6.9/10 Service
  • 29 reviews 3.5/10 WiFi
  • 881 reviews 4.2/10 Cleanliness
  • 869 reviews 5.7/10 Comfort
  • 674 reviews 3.7/10 Amenities
  • 660 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.