Stayed one night passing through Canberra. Room was comfortable and roomy but a little outdated. Unfortunately we stayed Sun night and the restaurant and bar was not open and most of the surrounding restaurants were also closed

This hotel is so convenient for the CBD and all that Canberra has to offer. Our room was large & well appointed, the bathroom clean & the bed comfortable. The staff at reception are helpful and courteous. We did not use the restaurant as we had friends in the city and ate out. The Novatel is well situated with many eateries within walking distance. We would not hesitate to stay there again.

OVERALL, QUITE HAPPY WITH MY STAY. BREAKFAST HOWEVER, WAS A VERY SLOW EVENT. I HAD BREAKFAST ON TWO CONSECUTIVE DAYS AND ON BOTH OCCASIONS, A SIMPLE MEAL OF POACHED EGGS AND BACON TOOK AN HOUR FROM ORDER TO SERVICE. THE WAIT STAFF WERE VERY FRIENDLY (AND APOLOGETIC) AND THE MEAL, WHEN I GOT IT, WAS HOT, TASTY AND WELL PRESENTED - JUST SLOW.

Hotel was clean, neat and reception staff were great. We chose to stay here due to the indoor heated pool as it was a rainy weekend and could still keep the kids entertained if needed be. Great location, close to shops and attractions. Buffet breakfast was not a buffet you selected a main hot breakfast meal and then could get your own toast, cereal or yoghurt muesli. Not much for kids to pick from and only 1 coffee was included so had to pay for the other. There was a communication barrier with kitchen/floor staff as our order was mixed up twice. When I stay somewhere having breakfast is a treat so I was really disappointed.

The Novatel Canberra is situated right in the heart of Canberra's CBD. Lots of good restaurants, shopping and entertainment wiothin walking distance

Visiting our daughter for a weekend, we chose to stay at the Novatel Canberra, it is in a great location just on the edge of the shopping and dining precinct, and has car parking that is easy to access. They were fairly busy due to relaxation of some Covid restrictions, but check in was smooth. Rooms are generous and comfortable, and the indoor pool is always popular. We chose to have dinner in the restaurant after our long drive, whilst the service was good, it would benefit from a slightly expanded or more consistent menu, The current menu is a little confused not being cafe, nor a quality dinner menu, but the quality of the food was quite good. Breakfast was excellent, however on our departing morning, some issues at the restaurant forced us to abandon our reservation and travel outside to a local cafe around the corner which was quite quirky and had outstanding food. checkout was seamless with staff efficient and courteous, and were pleasantly greeted with our car being brought around to the front of the hotel. Overall our stay was quite good and will definitely stay again

One night stay.room was ok. Bit tired but clean. Good bar service, website was good as was the drinks menu. Location is great and a key factor in booking.

We were greeted with a smile when checking in. Unfortunately, our deal comprised of a bottle of wine on arrival. We had to ask the receptionist if we were entitled to receive the wine. He then went and grabbed the wine from a cupboard. Another customer was there after us and he also had to ask to receive his bottle of wine. We had breakfast included in our deal and our booking was for 9:30 am. It was Sunday morning and we had to wait for 40 mins to get a table. Some people were walking out as they had wasted too much time and had not been served. We were taken to our table where we ordered our cooked breakfast, it took another hour to be served. We were very disappointed as we were late for our appointment in Narrabundah. The staff kept apologising but I don't know why they could not cope with the amount of people in the dining room. We must say that the breakfast was awesome and I suppose worth waiting for. Another problem was that I was given a voucher for two drinks and when we went to the bar on Sunday night, it was closed. We were given a coffee each on the day we checked out in lieu of the bar drinks. Our overall experience was a little bit disappointing.

Stayed at the Novotel, breakfast was included, we had a booking, people were walking out, as they had being waiting for over an hour, we asked if we will be waiting for an hour also they said they would try there best to have our breakfast serviced quickly, our breakfast was serviced in an hour, no explanation why, we did ask, juice, cereal, things were missing in the buffet, lot of disappointed customers and people were walking out

great

Staff are always pleasant, rooms clean, and the location is excellent. It's my go-to place for a Canberra getaway.

This Novotel is a centrally located. Easy access by public transpoert. Large suites with small kitchenette if RQ. Spotlessly clean. It is an aged property but you would no be aware unless you knew.

Just had two nights at Novotel but enjoyed our stay very much. Room was quite spacious and well appointed. Wi fi worked well. Comfortable bed. Breakfast on level 1 was very good. Excellent location right at Civic with buses and tram right at the door. Only slight gripe is that parking in underground car park is a bit clunky, not sure why you need a voucher to exit the car park.

Each time I stay (because of work-only, limited choices) here at Novotel Canberra, it has gotten worse. The place is old, dark, smelly and gives an overall unpleasant feel. Everything feels unprofessional, even this survey, which I have already been asked to fill in a form for Novotel, now it's been requested by Accor again, shows how the customer experience is.

2 Stars only because the Reception staff was friendly and welcoming. Other than that I am glad that I only booked for one night and was able to book much better place for rest of my stay in Canberra(that too for less money). The place is outdated, carpets stained and stinky. Not recommendable.