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Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 15,435 reviews

ALLSAFE approved hotel

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Novotel Canberra
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+ 22 Services

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (nearby)Paying
  • Boat excursions (nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :  Hume Highway Federal

  • Light Rail :  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

FIRST EDITION CANBERRA

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION CANBERRA

Non contractual photo

For those wanting to sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and tap houses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 28 people

Find out more

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

15,435 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,886 reviews

A great Disappointment

TripAdvisor rating 2.0/5

85JoanCF 19/04/2021 TripAdvisor review

According to my husband the worst Accor he has stayed in! And he is seldom critical. I felt the same and was shocked at the lack of services available, the poor organisation, the delays at reception, no phones answered by reception, housekeeping or dinning, carpark unmanned and disorganised, lifts didn't work, room door key repeatedly faulty, 1 hour wait for a table at the restaurant, although we had booked, incorrect food brought after the long wait. We were glad to leave and hope I don't need to return. I have recently started staying at hotels again after the Covid scare, but this hotel needs much improvement to draw people back. I used my free night and am so sorry I wasted it on this hotel. I hope the rest of my Accor membership proves to be more worthwhile, this certainly wasn't.

Good location

Customer review rating 4.0/5

Chris Business - 18/04/2021 Confirmed reviews ALL

Satisfied as usual

Quick and easy

Customer review rating 5.0/5

Anonymous Business - 18/04/2021 Confirmed reviews ALL

Excellent

Poor service at breakfast

Customer review rating 3.0/5

Bobby Families - 18/04/2021 Confirmed reviews ALL

Breakfast service was bad..waited for almost an hour before our food arrived

never again

TripAdvisor rating 2.0/5

john t 18/04/2021 TripAdvisor review

at check in I was advised to move my car from out the front although it was in the drop off zone, we were given the wrong room, we had booked a room with balcony, had to go back to reception where check in woman did not apologise or even seem to care, overheard her colleague say it was her who changed booking..we were told what time we had to take breakfast however the person checking in next to me was given choice..waited 1 hour for first coffee at breakfast and the food was very disappointing poached eggs hard, cold and I think precooked one piece of dry toast breakfast room badly managed.Bed old and lumpy mattress pillows old and like tissue paper

Well located

Customer review rating 3.0/5

Anonymous Families - 17/04/2021 Confirmed reviews ALL

disappointed with stay and room. Couldn’t get in on arrival. Towel rack in room behind door broken. Rips on bottom of bed on leather/vinyl. Different experience to when we stayed approx 6 months earlier

Poor Housekeeping

Customer review rating 2.0/5

Dave R. Business - 17/04/2021 Confirmed reviews ALL

The Housekeeping was extremely poor. The fridge was not cleaned out & had a half bottle of wine. My rubbish was not removed from, I had a pizza box in the room for 2 nights. The towels were not all changed over The body wash was never replaced after 3 nights.

Is it kid friendly?

Customer review rating 2.5/5

Anonymous Families - 17/04/2021 Confirmed reviews ALL

I was travelling with 3 kids, all they wanted was to swimming in the pool & it was great. And a nice breakfast which was nice also! But Requests to reception were never acted on the 1st time ie: extra towels for the pool. I rang 3 times & even went down to reception, only on the 4th call did someone actually drop them off. No towels at the pool area either. Again we call reception, but it took about 6 calls between 2 families. Bathroom: we booked for 4 people but only 3 bathrooms amenities & no shampoo, only conditioner. So we rang again a few times before they were delivered. We had to seek & load/unload our own bags on the trolley and take them to & from the room. On departure we rang reception for a trolley they told us to collect it up from the basement, so I took the kids with me to collect one. Only on checking out & me mentioning to the reception “don’t you have people to help with bags” did the nice lady drop everything and come and help. The reception staff were great, it might be a staffing issue- not sure but they did try their best to accommodate.

Well located

Customer review rating 3.5/5

Stuart O. Solo - 17/04/2021 Confirmed reviews ALL

Room clean and tidy. Disappointed that there was no form of "Hotel Guide" in the room. No indication of room service, emergency contacts, restaurant menu and hours of operation. Learned later - as I was trying to get a meal, that should have reserved at desk! How are you supposed to "know" that.... Finally got a meal - it was pretty ordinary. Overcooked and tough. Ate elsewhere from then on.

Smelly room, to many hidden costs, increase in price

Customer review rating 1.5/5

Anonymous Families - 16/04/2021 Confirmed reviews ALL

I was quoted $332 for 2 nights including breakfast, I accepted and was happy with that. I was charged $480 plus parking. I'm unsure where the increase in cost came from. The room had a musty smell. Reception never answered the phone as they were busy, had to walk down and wait in line for an hour to book breakfast both days, and also to get more towels as only 2 were in the room for 4 people.

Canberra Stay.

Customer review rating 3.0/5

Rodger M. Couples - 16/04/2021 Confirmed reviews ALL

A little disappointing.

Great for family stays

Customer review rating 4.0/5

Mother O. 2. Families - 16/04/2021 Confirmed reviews ALL

Close to CBD, shops with indoor heated pool! The indoor pool was the best part of our stay as we were able to swim in the middle of Autumn

Slow

Customer review rating 3.0/5

Anonymous Families - 16/04/2021 Confirmed reviews ALL

Everything was slow; service, breakfast, the lifts, car parking - efficiency was not high on the agenda.

Half Marathon

TripAdvisor rating 4.0/5

xmasrob 16/04/2021 TripAdvisor review

Hotel was great however understaffed at the moment compared to previous visits, slow service for breakfast and the valet parking, the staff in the restaurant required managers to assist with the taking of orders, however eye fillet I had was one of the best I have had for sometime.

Staff seemed extremely busy

Customer review rating 2.0/5

James T. Business - 15/04/2021 Confirmed reviews ALL

Room, hotel and dining were all fine Reception staff on check in/out didn't seem to understand my charges were paid for by the company and I have been charged personally without my authorisation. I confirmed on check in/out that charges were to the company and the lady on reception reluctantly agreed. Ringing the listed phone number goes to a overseas call centre who are unable to help. Eventually managed to be transferred to someone in the hotel (3rd time calling) who could not understand what I was trying to explain. At this point I still have a pending transaction on my credit card, the company travel agent is trying to follow up and obtain suitable credit and correct the error. Staff seem to need additional training in this regards when things are not the usual families etc coming to stay and seem unaware of the process to follow when confronted with charge backs to third parties. Obviously this matter has affected my perception of the stay and at this time am unlikely to choose to stay there again as I have opportunity to stay elsewhere when in Canberra

Good location, hotel room was not good

Customer review rating 3.0/5

Emilia Families - 15/04/2021 Confirmed reviews ALL

We enjoyed the hotels location in the city of Canberra. The 1 bedroom apartment that we stayed in was not in great condition. There was paint coming of the bathroom door, the fridges were faulty, leaked water and spoilt our food. The shower had mould in the grout (which was mostly cleaned off after I spoke to receptionist). The kitchen area of the apartment was basic and minimal. I would not stay here again.

Great location

Customer review rating 3.5/5

Brad Couples - 15/04/2021 Confirmed reviews ALL

We have stayed here before and enjoy the central location. Our view of the mountains was lovely. I understand that times have been difficult with Covid, however, the hotel was clearly understaffed which led to a deterioration in the standard we expect of Novotel. This was particularly evident in the foyer, which was generally crowded, and the restaurant where service was so slow we saw people walk out before their dessert arrived. Covid restrictions on the number of people per lift made it extremely difficult to move around the hotel at peak times. This was exacerbated because it appeared not all lifts were functioning. If you want people to return to the hotel in a post-Covid era you are going to need to significantly improve service.

Well located but service needs to be reviewed as it was poor at times.

Customer review rating 2.0/5

Anna Families - 15/04/2021 Confirmed reviews ALL

Good location. Service was rude at times. Only a couple of staff were pleasant the others were rude and treatment poor.

Hotel in decline

Customer review rating 2.0/5

Kevin Families - 14/04/2021 Confirmed reviews ALL

60 minute check in experience set the tone for mediocre stay.

Location

TripAdvisor rating 3.0/5

BarbNewcastle 14/04/2021 TripAdvisor review

Location was the only positive. Understaffed and run down hotel, not of usual Novotel standard. Room cramped and with old fashioned beds and poor quality bedding. Toilet and shower need replacing. Combination basin/sink is impractical. Staff in restaurant tried hard to please but were hampered by nw and not enough staff. Reception staff in training without support. Points still not allocated and $ not removed from pre-allocation 10 days after stay. Location is great as short walk to restaurant hub.

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