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Hôtel Mercure Chantilly Resort & Conventions 4 stars

Customer review rating 4.0/5 1,473 reviews

ALLSAFE approved hotel

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Hôtel Mercure Chantilly Resort & Conventions
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+ 23 Services

Hotel extras

  • Resort on a 237-acre estate 30 minutes from Paris

  • Wellness area: indoor and outdoor pool, fitness, sauna, steam room

  • Golf, tennis, MTB, ping-pong, pool, table foot., badmin., bowling, playgrnd

  • Conference area, 2,000m2, with full daylight

Hotel location

Hôtel Mercure Chantilly Resort & Conventions

Route D Apremont
60500 vineuil saint firmin
france

Tel: +33344584777

Fax: (+33)344585011

Check-in from 15h00

Check out up to 12h00

  • RER D OU TER :  RER D OU TER Chantilly Orry La Ville

  • By plane

    CDG AIRPORT At 25km / 15.53 miles

  • By car

    SENLIS EXIT A1 At 5km / 3.11 miles

  • By train

    CHANTILLY At 7km / 4.35 miles

GPS :49.201336, 2.489843

Hotel services

A lEPICERIE Foodtime by Aix&ter

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 200 rooms
    • 6 rooms for people with reduced mobility
    • 24 family rooms
    • 6 connecting rooms
    • 200 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Portuguese
    • Russian
    • French
    • Italian
    • Turkish
    • Japanese
    • Korean
    • English
    • Spanish
    • Arabic
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Onsite parking
    • On site
    • Private
Well-being
  • Piscine intérieure chauffée
    • Covered
  • Piscine extérieure chauffée
    • Outside
  • Fitness center
    • On site
  • Hammam, sauna, jacuzzi
    • On site
Family
  • Services for children
    • Board games available
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 296 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Hôtel Mercure Chantilly Resort & Conventions

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,473 reviews

TripAdvisor Rating 3.0/5

238 reviews

Poor services

TripAdvisor rating 3.0/5

alcideblandine Family - 22/09/2021 TripAdvisor review

Very poor breakfast … was unable to have a taxi … had to sleep out of the hotel because hotel was unable to find a taxi at night …and did not advise me about having a taxi late at night Was very disappointed about this non service and it had to sleep out of the hotel to my extra cost I should of been advise that taxis are complicated to find after a certain time On top of it my room was not done on the 17 …. Regards

Friendly staff, well located

Customer review rating 3.5/5

Teresa Solo - 19/09/2021 Confirmed reviews ALL

Very nice hotel, super location, perfect for golf!

Chère Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Chantilly Resort & Conventions. C’est avec grand plaisir que nous recevons vos compliments. Je ne manquerai pas de partager vos appréciations avec toute notre équipe et en particulier Emily, Yanis et Kim qui seront ravis de vous lire. Je prends note de votre suggestion concernant l'amélioration de notre connexion wifi et de notre offre de petit déjeuner et en particulier les oeufs, je vais m'entretenir avec notre Chef à ce sujet. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Chère Madame B., en l’expression de nos sentiments les meilleurs, Arnaud Boinet - Directeur Général

Good location and convenient.

Customer review rating 3.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

Breakfast was very disappointing. Dirty seats, with breadcrums on them. Coffee machine and hot chocolate was terrible. The hot chocolate was like water and had tastes of coffee in it and the coffee tasted like it had been mixed up with the hot chocolate in the machine. The entrance to our room - the floor panel was coming loose and posed a threat to tripping over it each time we entered our room. It needs to be repaird. We had to ask for a towel each day for our child as there were only 2 towels left each day. We had to go and request coffee sachets in the room as these were not replenished.

Dear Mr. A., Thank you for your feedback following your stay at the Hotel Mercure Chantilly Resort & Conventions. I am sorry to read that your stay did meet your expectations and please allow me to offer you my sincerest apologies. Please be informed that I will share your feedback with our entire team, particularly concerning the delivery of coffee capsules and towels in the room everyday, the breakfast service and the technical problem with the plinth. We are looking forward to welcome you again in order to make your next stay better, Best regards, Arnaud Boinet - General Manager

Good location

Customer review rating 2.5/5

Jo Couples - 30/08/2021 Confirmed reviews ALL

Overpriced. Had balcony room facing carpark. Room small. Our room fused & we had no power, due to a kettle with no auto switch off.

Dear Mrs C., Thank you for taking the time to share your feedback. I wish you had a better experience and would like to present my sincerest apologises. I am going to share and to try to understand what happened in the room with the Technical Manager. Feedbacks like that allow us to improve our services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests advocate, Sincerely, Arnaud Boinet - General Manager

Convenient Location

Customer review rating 3.0/5

Cf Solo - 18/08/2021 Confirmed reviews ALL

I had to stop driving through France as I have stayed here before it seemed an easy choice. Sadly the experience from the start was not positive. Making the reservation was extremely difficult via a central call centre who could not speak French or English and after constantly putting me on hold I gave up. I found the hotel number and called them directly. Since my last stay at the Dolce Mercury Chantilly Hotel 3 years ago, the property has been neglected. The exterior and gardens of the hotel have been abandoned. No care is taken for the garden which has become overgrown & very unattractive. The hotel staff were very polite and the bedroom was adequate except the bath/shower, which you had to climb into from the back to access the water taps at the front as the shower screen has been cemented to the basin cabinet! Extremely impractical & dangerous. Breakfast Room Service was available only via telephone and could not be booked the night before, hence I did not stay for breakfast.

Dear Mrs F., Thank you for taking the time to share your feedback. I wish you had a better experience and would like to present my sincerest apologies. We work hard to deliver an exceptional guest experience, so your comment is really important for me. I take note of your suggestion about the bathroom renovation and the gardens. Indeed, I recommand you to book on our website or directly at the reception of the hotel by phone instead of the central reservation for more efficiency. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have everyday. Sincerely, Arnaud Boinet - GM

Beautiful landscaped property. Lovely location close to Paris Charles de Gaulle airport and next to Chantilly castle

Customer review rating 4.5/5

Anonymous Solo - 17/08/2021 Confirmed reviews ALL

The hotel is beautifully recently decorated, from the lobby to the restaurant to the rooms. Modern and clean. Lovely outdoor location with fantastic swimming pool. A great location to relax close to the city and airport.

Dear WILLEM D., I really appreciate your comments about your stay at the Hôtel Mercure Chantilly Resort & Conventions. I will share your feedback with our team, in particular about the decoration and the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Boinet - Directeur Général

Misleading

Customer review rating 1.5/5

B. Families - 13/08/2021 Confirmed reviews ALL

Restaurant was no good, burger just classic one without any taste and meat overcooked Good breakfast Empty place without any attractive interest Good interior swimming pool No staff to help with luggages despite friendly welcome

Chère Madame B., Je vous remercie d'avoir choisi L'hôtel Mercure chantilly pour votre séjour, notre spa, notre piscine intérieure, notre piscine extérieure, notre sauna, notre hammam, notre golf 18 trous, nos circuits en vélo éléctrique et toutes nos autres activités n'ont pas retenu votre attention, j'en suis désolé. Lors de votre réservation il était, également, bien évoqué dans la fiche de presentation que nous ne proposions pas de service de bagagerie comme cela peu se faire dans les Hôtels 5 étoiles. Je désolé de n'avoir pu répondre à vos attentes, malgré tout j'espère avoir la chance de pouvoir vous accueillir lors d'une prochaine escale. Recevez mes salutations respectueuses Arnaud BOINET Directeur

Well located

Customer review rating 3.5/5

M. Families - 09/08/2021 Confirmed reviews ALL

I am a long time client from Dolce however since it was bought by Mercure (windham) and recentely Accor, I am able to say that the changes are definitely not in the best... i oay the same price but the service and the rooms are not was they used to be. Not to mention masks on the chin in the kitchen...

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chantilly Resort & Conventions and for your loyalty to our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence, in particular about the masks in the kitchen, the IT, the water on the tables and the parasols. We try to avoid papers, pens and other palpable thinks because of the Covid-19, but I take care of your suggestion. Our Terrasse room are not appropriate for a family, we advise you a suite of a Golf and Sofa (without a terrasse). If the terrasse is so important, I advise you to book 2 terrasse rooms for your family. About your points, I am not sure to understand ? You made your reservation directly to the reception and asked for a special rate with the polo club, so we did it. Your points expire in august 2022. I hope to welcome you back to have the opportunity to better serve you in the near future. Sincerely, Arnaud Boinet - General Manager

Well located with access to family friendly facilities

Customer review rating 4.0/5

Sharan R. Families - 09/08/2021 Confirmed reviews ALL

Enjoyed my stay with family and friends; many facilities allowing us to fully utilise our weekend with great prxomity to the Chateau

Dear Mr R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. I take note of your feedback about te restaurant and your omelettes and the queue at check-in. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Arnaud Boinet - GM

RAS

Customer review rating 4.5/5

Anonymous Families - 27/07/2021 Confirmed reviews ALL

Ras

Cher Monsieur B. Je vous remercie pour votre appréciation suite à votre séjour à l’Hôtel Mercure Chantilly resort . C’est avec plaisir que je reçois votre ressenti. Aussi, je ne manquerai pas de le partager avec toute mon équipe. Votre satisfaction est la plus belle des récompenses pour nous tous. Dans l'attente de vous accueillir prochainement je l'espère. Recevez, Monsieur, mes salutations chaleureuses. Arnaud BOINET Directeur

Great location and nice refurbishment

Customer review rating 3.5/5

Reviewer Couples - 26/07/2021 Confirmed reviews ALL

Two nights during the week-end, as a couple, with a prebooked deal and bike rental.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arnaud BOINET Directeur

Service was shocking

Customer review rating 0.5/5

Adrian H. Families - 19/07/2021 Confirmed reviews ALL

1) dinner in restaurant was disaster, we left after one course as no service 2) we had 3 children in one of the bedrooms, we asked 4 times for a spare bed to be added. Finally arriving at 9.30 pm

Helpful staff, lovely surroundings, clean

Customer review rating 5.0/5

Anonymous Families - 04/07/2021 Confirmed reviews ALL

We had a lovely stay at the hotel, the surroundings were beautiful and quiet, the staff very positive and helpful, we loved the view from our room right on the water and the golf and loved the new beautifully refurbished common areas . The negatives: The food at the restaurant was good however the options were limited and the desserts not great. In the room the semi transparent door was very bothersome and inconvenient Some of the outdoor areas could use an update Overall it was a wonderful stay, thank you!

Customer review rating 3.0/5

P. Families - 26/06/2021 Confirmed reviews ALL

The lobby, the bar and the restaurant are far better than the rooms. There is a huge gap to fill here.

Good location for Chantilly polo club

Customer review rating 4.5/5

Jacquie B. Business - 08/06/2021 Confirmed reviews ALL

This hotel set a convenient location question to the polo club. I visited a club in two days in a June. The staff are very welcoming and accommodating. The only downfall was the food. The pool was great although it was outdoors due to COVID-19

business trip

TripAdvisor rating 4.0/5

Passport149641 Business - 23/02/2020 TripAdvisor review

nice hotel in forest area ... nice room, with good product in room and good materas. good breakfas with fresh foods. reception was under renovation but not mentionned in the website when booking done.

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