Hôtel Mercure Chantilly Resort & Conventions 4 stars

Customer review rating (ALL Rating) 4.4/5 1,629 reviews

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Hôtel Mercure Chantilly Resort & Conventions - Image 1
Hôtel Mercure Chantilly Resort & Conventions - Image 2
Hôtel Mercure Chantilly Resort & Conventions - Image 3
Hôtel Mercure Chantilly Resort & Conventions - Image 4
Route D Apremont, 60500 VINEUIL SAINT FIRMIN, France

Description

Hotel extras

  • Resort on a 237-acre estate 30 minutes from Paris

  • Bars with views onto the 18-hole golf course & terraces

  • Wellness area: indoor and outdoor pool, fitness, sauna, steam room

  • Golf, tennis, MTB, ping-pong, pool, table foot., badmin., bowling, playgrnd

  • Conference area, 2,000m2, with full daylight

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

PRIVILEGE

Photo out of - PRIVILEGE

Enjoy our 280 sq. ft. Privilege room and take advantage of extra amenities like Sound Spot, Nuxe welcome products, bathrobes and slippers, and a Nespresso machine. Extra single bed on request.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Our 280 sq. ft. stylish Privilege room reflects the region's equestrian history. Enjoy a view of the golf course and extra amenities like Sound Spot and a Nespresso machine. Extra single bed on request.

  • Views:

    Golf view

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy a private terrace in a Privilege Terrace room, and take advantage of extra amenities such as Sound Spot, Nuxe welcome products, bathrobes and slippers, and a Nespresso machine.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Featuring king size bed and modern lounge, the 35m² Privilege Room with sofa can sleep 2 adults & 2 children. This category has facilities such as Sound spot, Nespresso machine, minibar and courtesy tray.

  • Views:

    Golf view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Featuring king-size bed and modern lounge with sofa, the 463 sq.ft. Junior Suite can sleep 2 adults & 2 children. This category has facilities incl. Sound spot, Nespresso machine, mini-bar, courtesy tray.

  • Views:

    Garden View

Max. number of persons
4
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

With a King-sized bed and a modern lounge, the 45 m2 suite can accommodate 2 adults and 2 children. This category features amenities such as Sound spot, Nespresso machine, minibar and courtesy tray

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Hôtel Mercure Chantilly Resort & Conventions

Route D Apremont
60500 VINEUIL SAINT FIRMIN
France

GPS:49.201336, 2.489843

Telephone
Fax +33 3 44 58 50 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 200 rooms
  • 6 rooms for people with reduced mobility
  • 24 family rooms
  • 6 connecting rooms
  • 200 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express Additional charge
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

21 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Foosball

Well-being

Piscine intérieure chauffée

  • Covered

Piscine extérieure chauffée

  • Outside

Hammam, sauna, jacuzzi

  • On site

Fitness center

  • On site

Sports and leisure

Table tennis

  • On site

Horseback riding

  • Nearby

Boules/petanque

  • Nearby

Jogging track

  • Nearby

Football

  • Nearby

Table tennis

  • Nearby

Bike rack facilities

  • Nearby

Horseback riding

  • On site

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes

Bowling

  • Nearby

Volleyball

  • On site

Bike rack facilities Additional charge

  • On site

Football Additional charge

  • On site

Golf Additional charge

  • On site
  • Golf course 18 holes
  • Golf course 9 holes

Dart board

  • On site

Jogging track

  • On site

Boules/petanque

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

A L EPICERIE CHANTILLY

Photo 1 out of 3 - A L EPICERIE CHANTILLY

A l'Epicerie Chantilly: gourmet and authentic. Daily buffet at noon, dishes to share every evening. Seasonal cuisine, cheese, raclette, BBQ and gourmet treats. Enjoy on-site or take home to cook!

Cooking style
Bistronomy
Chef name
Matthias Bruiant
Capacity
140
Accessibility
Accessible service
Route D Apremont, 60500 Vineuil Saint Firmin, France
Telephone +33 6 04 59 46 70
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

A l'Epicerie Chantilly: gourmet and authentic. Daily buffet at noon, dishes to share every evening. Seasonal cuisine, cheese, raclette, BBQ and gourmet treats. Enjoy on-site or take home to cook!

Book

LE BAR

Non contractual photo

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

"Thanks to its green environment, Mercure Chantilly Resort & Conventions is a unique destination for private events. In the heart of the forest, an idyllic and unique atmosphere for such a special event."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,629 reviews

Customer review rating 2.0/5

Tommy E. Y. Business - Confirmed reviews ALL

Dear Tommy E Y, Thank you for sharing your feedback regarding your recent stay. We are aware that our infrastructure and quality are crucial to our guests' experiences. We take your comments seriously and will consider them as we strive to enhance our services. Sincerely, Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Dear John S, Thank you for your feedback regarding your recent stay at Hôtel Mercure Chantilly Resort & Conventions. I appreciate your positive comments about our hotel and the bar food. I will certainly take your suggestions regarding the evening meals menu into account as we continuously strive to enhance our dining options. Best regards, Jean-Christophe Daniel de Lagasnerie (Customer Relationship Manager) & L'équipe du Mercure Chantilly

Customer review rating 2.0/5

Julien G. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Michele D. V. H. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Christine B. Families - Confirmed reviews ALL

Dear Christine B, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness and comfort of our accommodations, as well as the bike rentals, pool, and sauna facilities. Your positive feedback is greatly appreciated. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Dear Tommy E Y, Thank you for sharing your feedback regarding your recent stay. We are aware that our infrastructure and quality are crucial to our guests' experiences. We take your comments seriously and will consider them as we strive to enhance our services. Sincerely, Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Hôtel great but only let down was lack of choices on evening meals menu. A steak or some other form of meat dish would have been better. Bar food excellent

Dear John S, Thank you for your feedback regarding your recent stay at Hôtel Mercure Chantilly Resort & Conventions. I appreciate your positive comments about our hotel and the bar food. I will certainly take your suggestions regarding the evening meals menu into account as we continuously strive to enhance our dining options. Best regards, Jean-Christophe Daniel de Lagasnerie (Customer Relationship Manager) & L'équipe du Mercure Chantilly

Customer review rating 2.0/5

Julien G. Solo - Confirmed reviews ALL

Good Location and relatively quiet, close to the golf. However, the experience was relatively disappointing. I emailed with them a few times but could not make a reservation that way. So I booked through the website and could not finish my booking until I added breakfast (for 25 euros). I mentioned those issues at the front desk and they said they did not receive any emails, and they could not reimbursed me because it was pre-paid (it was not...). They mentioned they switched their booking system. The room by itself was fine, although the shower temperature was inconsistent and my door had difficulty locking.

Customer review rating 4.5/5

Michele D. V. H. Solo - Confirmed reviews ALL

Thank you for the housekeeper and management for giving me back the close I forgot in my room after checking out.

Customer review rating 4.0/5

Christine B. Families - Confirmed reviews ALL

We had a great visit and enjoyed that we could rent bikes from the property to ride around town. The pool and sauna was lovely and a great bonus for our family!

Dear Christine B, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness and comfort of our accommodations, as well as the bike rentals, pool, and sauna facilities. Your positive feedback is greatly appreciated. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 2.5/5

Jeri+ S. Couples - Confirmed reviews ALL

Lack of service at front desk and for help with luggage

Dear Jeri S, Thank you for your feedback regarding your experience at our front desk and the assistance with your luggage. We strive to provide attentive service at all times, and your comments will be reviewed with our team to enhance our guest experience. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 2.5/5

Ricarda N. Families - Confirmed reviews ALL

It was fine. For what you get, it’s pretty expensive. The room was very small, no bell service, etc..breakfast was nice and dinner was alright. The starters being an ‘all or nothing’ option (you either get all 6 plates or none) was very odd. The chateau was beautiful, of course.

Dear Ricarda N, Thank you for sharing your thoughts regarding your recent stay. We appreciate your feedback about the room size and the dining options provided. We aim to deliver a memorable experience, and I apologize that certain aspects did not meet your expectations. Your compliments about the breakfast and the beauty of the chateau are truly valued. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & L'équipe du Mercure Chantilly

Customer review rating 2.0/5

Barouche N. Couples - Confirmed reviews ALL

Plumbing problems in room. Issues not relayed to maintenance team. Restaurant personnel unprofessional

Chère N. B, Nous vous remercions d'avoir partagé vos impressions. Nous regrettons d'apprendre que vous avez rencontré des problèmes concernant le professionnalisme de notre personnel et des soucis techniques dans votre chambre. Votre retour est précieux et sera pris en considération pour améliorer nos services. Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 1.5/5

Rob S. Families - Confirmed reviews ALL

Air con struggled to keep rooms cool, housekeeping was very late in the day, shower was broken, there was an odd smell coming downstairs. Pool was good and family friendly.

Dear Rob S, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about the air conditioning, housekeeping timing, and shower issues. We take such matters seriously, and your observations will be noted as we continuously strive to enhance our guests' experiences. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 5.0/5

Alain C. Couples - Confirmed reviews ALL

Confortable

Cher Alain C, Nous vous remercions pour votre retour positif. Nous sommes ravis d'apprendre que votre séjour a été agréable et confortable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement. Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 2.5/5

Isabelle P. Families - Confirmed reviews ALL

The hotel is well located and the public area is stunning (reception and restaurant). Friendly staff Our room was dusty; the shower wasn't working and the safe not locking. We were told that a technician will check but no sign of him. We used the indoor pool; the changing rooms need a good clean as it was filthy. Hopefully something will be done to bring the rooms and swimming pool to the same level as the reception and restaurant; it would become an absolute gem

Dear Isabelle P, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the stunning public areas of the hotel, as well as the friendliness of our staff. However, I sincerely apologize for the issues you experienced with your room and the pool facilities. Your concerns regarding cleanliness and maintenance are taken seriously, and I assure you that we will address them with our team. We strive to provide a consistent experience throughout the hotel, and your feedback is invaluable in helping us achieve that. Thank you once again for your comments. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 1.0/5

Jerome L. Couples - Confirmed reviews ALL

One night stay. The hotel is beautiful and well located. Tried to take a shower at 11pm, no hot water. AC was not working that night when more than 35 degrees. Only the sauna was working in the spa, hammam was out of service. Very disappointing for the price we paid.

Dear Jerome L, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our hotel beautiful and well-located. However, I regret that you experienced issues with the air conditioning and hot water, as well as the limited spa services. Your concerns are important to us, and we will take them into consideration to enhance our guest experience in the future. Sincerely, Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 5.0/5

David C. Z. Couples - Confirmed reviews ALL

Excellent

Cher David Claude Z, Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre séjour. Nous sommes ravis que notre équipe ait su vous accueillir chaleureusement et que votre expérience ait été à la hauteur de vos attentes. Cordialement, Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 4.0/5

Rani H. Families - Confirmed reviews ALL

Great experience, but fridge not working in room, and AC very weak.

Dear Rani H, Thank you for your positive feedback regarding your stay. We appreciate your comments about the refrigerator and air conditioning in your room, and we will ensure that these issues are noted for future improvements. Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 4.5/5

David+ B. L. Families - Confirmed reviews ALL

Great staff: friendly and helpful. Large room. Only five minutes from Chantilly by car

Dear David B L, Thank you for your kind words regarding our friendly and helpful staff, as well as the spacious accommodations. We are delighted to hear that you enjoyed our convenient location near Chantilly. Your positive feedback motivates us to continue providing excellent service. Best regards, Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 0.5/5

Allan M. Business - Confirmed reviews ALL

Small rooms well past their best. We received an upgrade which was appreciated but on finding out the upgrade was a room with a coffee machine it felt like a scam. Gym was one or two cardio machines in the hallway. Breakfast was extremely limited.

Dear Allan McL, Thank you for sharing your feedback regarding your recent experience at our hotel. While we are pleased to hear that you appreciated the upgrade, we regret that your stay did not meet your expectations. We value your comments about our room conditions, gym facilities, and breakfast offerings, and will take them into consideration as we continuously strive to improve our services. Best regards, Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 2.5/5

Frank+ B. Families - Confirmed reviews ALL

Rooms look aged, there was a strange smell in the lobby when we arrived and a pungent smell.innthe restaurant that evening. Tables in resto were no longer classy but were a mix of budget hotel look and classy resto. Service was poor: no spoons for the entrees, forgot 2 desserts.

Dear Frank B, Thank you for sharing your feedback regarding your recent stay. I am sorry to learn that you found the quality of our facilities and service not up to our usual standards. Your comments about the condition of the rooms and the dining experience will be taken into serious consideration as we strive to enhance our guest experience. We appreciate your insights and hope to provide a more satisfying environment in the future. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 3.0/5

Arief+ S. Families - Confirmed reviews ALL

Room stay was alright, same as all Mercure stays but was disappointed with the evening restaurant service. The aircon in restaurant was off and there was an unpleasant smell throughout.

Dear Arief S, Thank you for sharing your feedback regarding your recent experience at our hotel. I am sorry to hear that the restaurant service did not meet your expectations, particularly concerning the air conditioning and the unpleasant smell. Your comments are valuable, and I will ensure they are shared with our team for further consideration. Jean-Christophe Daniel de Lagasnerie (Customer Relations Manager) & The Mercure Chantilly Team

Customer review rating 2.5/5

Barbara+ M. Friends - Confirmed reviews ALL

There’s so many things wrong with that Hotel it’s too many to mention. For one thing you have no Bellman or anyone to take your luggage. The front desk needs help. They need to understand. They need to explain to the people where the breakfast is where everything is not just give them a key.

Dear Barbara M., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations. We appreciate your comments about the assistance with luggage and the clarity of information provided at check-in. Our team is continually working to enhance our service and ensure that guests feel welcomed and informed. Your insights will be shared with the relevant departments for consideration in our ongoing improvement efforts. Sincerely, Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

Customer review rating 4.0/5

Catherine R. Couples - Confirmed reviews ALL

A refaire !

Chère Catherine R, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous serions honorés de vous accueillir à nouveau. Bien cordialement, Jean-Christophe Daniel de Lagasnerie (Responsable Relation Client) & L'équipe du Mercure Chantilly

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  • 366 reviews 7.9/10 Breakfast
  • 255 reviews 5.6/10 Cleanliness
  • 248 reviews 4.2/10 Wellness Area

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