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Hôtel Mercure Chantilly Resort & Conventions 4 stars

Customer review rating 4.1/5 838 reviews

Hôtel Mercure Chantilly Resort & Conventions
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+ 26 Services
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Hotel extras

  • Resort on a 237-acre estate 30 minutes from Paris

  • Bars with views onto the 18-hole golf course & terraces

  • Wellness area: indoor and outdoor pool, fitness, sauna, steam room

  • Golf, tennis, MTB, ping-pong, pool, table foot., badmin., bowling, playgrnd

  • Conference area, 2,000m2, with full daylight

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging unitsPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Outdoor tennis courtPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 21 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hôtel Mercure Chantilly Resort & Conventions

Route D Apremont
60500
vineuil saint firmin
france

Tel: +33344584777

Fax: (+33)344585011

Check-in from 15h00

Check out up to 12h00

  • RER D OU TER :  RER D OU TER Chantilly Orry La Ville

  • By plane

    CDG AIRPORT At 25km / 15.53 miles

  • By car

    SENLIS EXIT A1 At 5km / 3.11 miles

  • By train

    CHANTILLY At 7km / 4.35 miles

GPS :49.201336, 2.489843

Our accommodations

CLASSIC

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

PRIVILEGE

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

PRIVILEGE VIEW GOLF

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: Golf view *

* Subject to availability

PRIVILEGE TERRACE

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

PRIVILEGE VIEW GOLF & SOFA

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: Golf view *

* Subject to availability

Executive Room

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: Golf view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Suite

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LA VÉRANDA - LA TERRASSE

Type of cuisine: International

Come discover your restaurant La Veranda - the Terrace and relax in your foodtime space: a cozy, hushed ambience inside, a terrace with warm furniture outdoors. Dogs not allowed.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Be it with family, colleagues or friends, the modern Donatello Bar welcomes you from 4 p.m. to 2 a.m. Enjoy our "quick" menu and cocktails on our terrace in the summer, overlooking the golf course.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 296 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Hôtel Mercure Chantilly Resort & Conventions

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

838 reviews

tripadvisor

TripAdvisor Rating 3.5/5

170 reviews

Pleasant room

Customer review rating 4.1/5

Rupert Couples - 05/03/2020 Confirmed reviews ALL

Room is nice enough although the lighting is not that good. The staff at check in we’re not that helpful and didn’t offer any advice or suggestions, for example they didn’t tell us we could buy a discounted ticket to Chantilly Castle

Dear M. P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chantilly Resort & Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane LE GUERN

Beautiful location

Customer review rating 4.1/5

Laurens H. Business - 02/03/2020 Confirmed reviews ALL

Although it was a business related stay, I enjoyed it very much. Friendly staff, beautiful location and nice and clean room

Dear M. H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. I send your message regarding the breakfast at my kitchen department. Hope to welcome you again. Best regards, Morgane LE GUERN
Customer review rating 4.1/5

Ryan Business - 02/03/2020 Confirmed reviews ALL

very pleasant and elegant hotel with great facilities. Work was in progress so that is why only 8/10

Dear M.T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. Indeed, we make some works. We hope that the new decoration will you enjoy it. Hope to welcome you again. Best regards, Morgane LE GUERN

Well located, quiet and pretty setting

Customer review rating 4.1/5

Anonymous Couples - 01/03/2020 Confirmed reviews ALL

All the staff were helpful and friendly which was nice. The meal and staff at the restaurant were lovely. However, on arrival to our room there was a very bad odeur coming from the bathroom which was quiet unpleasant and stayed for the entire trip. As there was only one Nespresso capsule in the room, my husband asked the lady that cleans the rooms for a couple of new ones and she gave him USED capsules from a dirty bag. We spoke to the lady that was responsible the room, showed her the used capsules we had been given and she replaced them with new ones. On arriving back to our room after breakfast there was a cigarette but on the terrace so we wonder if one of the cleaning ladies had been smoking and thrown the cigarette but on the terrace or if there was someone in a room next to us that had thrown it over on our terrace. HYGIENE today should be essential with all the health issues at the moment. So the used Nespresso capsules we were given and the cigarette but we find totally unacceptable. I realise that you are renovating at the moment so the smell in the bathroom hopefully will disappear when everything is renewed but again unpleasant. Once again the staff were very pleasant and hopefully we will stay again, but I think the Mercure chain in general now is not as good as it has been in the past.

Dear M. G., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope the problem that you have encountered will not prevent you from giving us another chance to show you our knowledge. Sincerely, Morgane LE GUERN
Customer review rating 4.1/5

Aaron Business - 28/02/2020 Confirmed reviews ALL

Overall a great experience. From a location standpoint it is very nice and peaceful. Alternatively, it is a fair distance from town so it is not as easy to get to other restaurant and services. If the hotel had a shuttle instead of having to order taxis that may work well (it is possible there was a shuttle and I did not realize it).

calm and comfortable

Customer review rating 4.1/5

Anonymous Couples - 27/02/2020 Confirmed reviews ALL

We arrived from the US before noon. Our room was ready. It was situated at the back of the hotel with view on the golf course.

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. Hope to welcome you again. Best regards, Morgane LE GUERN

good stay

Customer review rating 4.1/5

Jj Business - 23/02/2020 Confirmed reviews ALL

good stay and nice

Dear DJAMAL O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. I send your message regarding the breakfast at my kitchen department. Hope to welcome you again. Best regards, Morgane LE GUERN

business trip

TripAdvisor rating 3.5/5

Passport149641 Business - 23/02/2020 TripAdvisor review

nice hotel in forest area ... nice room, with good product in room and good materas. good breakfas with fresh foods. reception was under renovation but not mentionned in the website when booking done.

Great location, good breakfast

Customer review rating 4.1/5

Ronaldo R. Business - 13/02/2020 Confirmed reviews ALL

Great hotel, spacious rooms, very good breakfast buffet. Only the bathtub was a bit difficult to get into it. When I am 70 years old, I cannot get into it I believe. other than that all great! Normal bookings I do via the Accor website, I am a gold member, but price was 180 EUR and I could book a room via booking.com for 129 EUR incl. breakfast.

Dear M. R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. I send your message regarding the breakfast at my kitchen department. Hope to welcome you again. Best regards, Morgane LE GUERN

Nice hotel

Customer review rating 4.1/5

Camille Business - 12/02/2020 Confirmed reviews ALL

I only stayed for a night but felt welcome by the team who left a note in my bedroom. The hotel overall is very nice and quiet, breakfast is great.

Dear Mrs C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. Please excuse us regarding your welcome's drink. Best regards, Morgane LE GUERN
Customer review rating 4.1/5

Steven V. Business - 26/01/2020 Confirmed reviews ALL

On the whole very pleasant hotel , helpful reception staff

Dear STEVEN v., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chantilly Resort & Conventions. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your satisfaction is an essential point for our staff who work day after day to offer you impeccable service. I send your message regarding the breakfast at my kitchen department. Hope to welcome you again. Best regards,

Nice hotel and good food, gym can be improved

Customer review rating 4.1/5

Yuri F. Business - 04/12/2019 Confirmed reviews ALL

I spend one night here for a business trip. I appreciate the hotel building and furniture. The restaurant provide good food and service, staff is kind. I used the gym and I found that it's definitely below the overall quality of the hotel.

Mercure Chantilly & Resort

Customer review rating 4.1/5

Patrick Business - 03/12/2019 Confirmed reviews ALL

The stay was very pleasant and it is a really nice, well kept and managed hotel with a beautiful & serene environment.

Great offsite

Customer review rating 4.1/5

Bm Business - 01/12/2019 Confirmed reviews ALL

Team offsite - excellent experience from A to Z. Great staff and infrastructure, particular mention to the Community hub, really nice and friendly

Good hotel. Good breakfast and dinner

Customer review rating 4.1/5

Wilfred S. Couples - 20/11/2019 Confirmed reviews ALL

Spent 4 days and 3 night. Room was comfortable and well equipped. Dinner was good and breakfast was vast.

Overall good.

Customer review rating 4.1/5

B. Business - 05/11/2019 Confirmed reviews ALL

Good rooms, good lobby, well located, quiet. Good food at the restaurant. The Spa, swimming pool, fitness is not at the level I expect from this type of hotel. Old, small, no staff, lack of towels & changing cabinet. Only one shower in the changing room... Some staff very nice, some not so nice

Customer review rating 4.1/5

Kader Families - 28/10/2019 Confirmed reviews ALL

It was very dirty clothes and the service he was poor and we had to pay for a glass of milk

EXCELLENTE SITUATION

Customer review rating 4.1/5

De M. Families - 08/10/2019 Confirmed reviews ALL

EXCELLENT ACCUEIL BELLES CHAMBRES PISCINE MUSCULATION ADAPTEES CUISINE REMARQUABLE

A night in Chantilly

Customer review rating 4.1/5

Sylvio M. J. Couples - 30/09/2019 Confirmed reviews ALL

Very beautiful hotel with a quick and easy check in The room was sized well and with a nice view Breakfast was ok However the Wifi did not work on Saturday, until we left at all. And when I asked the reason for one of the Hotel’s employees I’ve heard “we are in the middle of a forest”. Totally BS.

good but old place to stay

Customer review rating 4.1/5

Anonymous Business - 29/09/2019 Confirmed reviews ALL

Very nice place in an old building that need a smal renovation. The Swimmingpool inside isn't up to date anymore, but also many "litle corner" arn't state of the art anymore. A litle refrechment (painting, ...) would be nice.

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