Hôtel Mercure Chantilly Resort & Conventions 4 stars

Good rooms, good lobby, well located, quiet. Good food at the restaurant. The Spa, swimming pool, fitness is not at the level I expect from this type of hotel. Old, small, no staff, lack of towels & changing cabinet. Only one shower in the changing room... Some staff very nice, some not so nice

It was very dirty clothes and the service he was poor and we had to pay for a glass of milk

EXCELLENT ACCUEIL BELLES CHAMBRES PISCINE MUSCULATION ADAPTEES CUISINE REMARQUABLE

Very beautiful hotel with a quick and easy check in The room was sized well and with a nice view Breakfast was ok However the Wifi did not work on Saturday, until we left at all. And when I asked the reason for one of the Hotel’s employees I’ve heard “we are in the middle of a forest”. Totally BS.

Very nice place in an old building that need a smal renovation. The Swimmingpool inside isn't up to date anymore, but also many "litle corner" arn't state of the art anymore. A litle refrechment (painting, ...) would be nice.

Disappointing

Could not fault anything

Excellent room. Pity that no tea is served at breakfast (when I asked I was told it isn't). Also that (1) there was no decaffeinated coffee or (2) no lactose-free milk (in other parts of the world, the latter is increasingly offered to clients with lactose allergies or issues).

Serene Location, good for a relaxing after work stroll through the premises. I enjoyed the outdoor pool very much.

Please refer to my letter of complaint already submitted

Pretty good! However, there seemed to be difficulties with English overall as in a licensed esl instructor but do speak other languages.

The location is charming, the building is new and elegant, but theree's a need of little more 'life' in it: too little animation in the bar in the evening (none, actually), and the kitchen closes at 22! We arrived at 21.58 and only the kindness of the waitress allowed us to have a club sandwich!

The room was adequate. Breakfast was lovely.

The hotel is in lovely parkland. Checking in was very odd. No reception desk meant that you had to catch the eye of the very busy people who looked like staff (fairly easy to spot as they were in black). It could have been a long wait on this particularly busy day without any type of queueing system (some pushiness needed to ensure that later, more vocal arrivers did not keep jumping in!) Rooms fine - normal international type standard. Fridge in room was useless and there are no ice machines on the floors. (Maybe a ploy to encourage spending at the very expensive bar?) It is too far to walk to Chantilly town (but only about 8 Euros in an Uber) .... but being just 5 minutes away the cost of the taxi was swiftly recouped compared to using the bar/restaurant in the hotel. 3 rooms booked through Booking.com but 1 had not moved across to Mercure booking system properly so had to spend 30 minutes plus convincing the staff that it was inclusive of breakfast (otherwise that would have been an extra 49 Euros for 2 of us) Probably a particularly good location for golfers, swimmers or fitness seekers Chantilly itself is wonderful.

Accommodation was good however evening buffet was the same on both evenings and was unfortunately quite poor.