Novotel Domaine de Maffliers-Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.1/5 527 reviews

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Novotel Domaine de Maffliers-Demeures de Campagne - Image 1
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Novotel Domaine de Maffliers-Demeures de Campagne - Image 4
Allée des Marronniers, Domaine de Maffliers, 95560 MAFFLIERS, France

Description

Hotel extras

  • A Demeure nestled in a 35-hectare park 10 minutes from L'Isle-Adam

  • Two restaurants: "La Brasserie du Château" & "La Table d'Augustine" (gastronomic)

  • Leisure : Indoor and outdoor swimming pools and sauna, horse riding, volleyball, playground...

  • Two types of rooms: The "Novotel" rooms (Classic or Executive with view on the park)

  • The Deluxe Rooms in the Château de Maffliers (including a Duplex Suite with terrace)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - 1 double bed and 1 sofa bed

Photo out of - Superior room - 1 double bed and 1 sofa bed

Treat yourself! For more comfort choose our superior room with 1 double bed and 1 sofa ideal for the family, equipped with tea/coffee making facilities and a bath & shower with Rituals products.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
See availabilities

Treat yourself to a Classic room with high-quality bedding, ideal for a romantic or family stay. Sleeps 2 adults and 2 children up to 16.

Max. number of persons
3
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy an exclusive Château experience in one of our 280-376 ft² Deluxe rooms with marbled bathroom and magnificent view of the grounds. Every room has its own special story of past and present

  • Views:

    Panorama view or Park view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 70'/178 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a unique Château experience in one of our 258-280 ft² Deluxe rooms with marbled and mosaic bathroom. Every room has its own special story of past and present.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Web TV
  • 70'/178 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Turn Down Services
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Suite - 1 double bed and 1 sofa bed

Photo out of - Suite - 1 double bed and 1 sofa bed

All the comfort and authenticity of a suite designed for families located in the hotel. Decorated with a country theme, it offers a living room, bath & shower and special attention to your needs.

  • Views:

    Park view

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Domaine de Maffliers-Demeures de Campagne

Allée des Marronniers, Domaine de Maffliers
95560 MAFFLIERS
France

GPS:49.073465, 2.308163

Telephone
Fax +33 1 34 08 35 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 107 rooms
  • 3 rooms for people with reduced mobility
  • 99 family rooms
  • 2 connecting rooms
  • 99 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Family

Services for children

  • Bicycles with children''s seats
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

outdoor area

  • Outside
  • On site

Indoor pool and sauna

  • Covered
  • On site

Indoor pool with sauna

  • On site
  • Sauna room

Sports and leisure

Bike rack facilities

  • Nearby

Boules/petanque

  • Nearby

Badminton court

  • Nearby

Horseback riding Additional charge

  • Nearby

Table tennis

  • Nearby

Volleyball

  • On site

Badminton court

  • On site

Dart board

  • On site

Table tennis

  • On site

Boules/petanque

  • On site

Horseback riding Additional charge

  • On site

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Parking equipped with lights

Accessibility

  • Accessible parking

AUGUSTINE - LA TABLE DU CHATEAU

Currently unavailable

Photo out of - AUGUSTINE - LA TABLE DU CHATEAU

Currently unavailable

More than a restaurant, you will be hosted in this exceptional bourgeois house, where an atmosphere of a past and romantic time lives on. Ulysse, under the guidance of Chef Frederic Vardon, will delight your taste buds with his bistronomic cuisine.

Cooking style
Bistronomy
Chef name
Responsable Cuisine
Capacity
54
Accessibility
Accessible service
Allée des Marronniers, Domaine de Maffliers, 95560 Maffliers, France
Telephone +33 1 34 08 35 35

Exceptional closings

  • From to

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Digestifs

More than a restaurant, you will be hosted in this exceptional bourgeois house, where an atmosphere of a past and romantic time lives on. Ulysse, under the guidance of Chef Frederic Vardon, will delight your taste buds with his bistronomic cuisine.

Sit comfortably in a cozy armchair and relax in the warm atmosphere of the bar. Enjoy a small coffee or a glass of Sancerre overlooking the outdoor swimming pool in its leafy setting.

Great days always start with a good breakfast. Fill up on tasty and vitamin-packed treats with our delicious breakfast service, which has been adapted for your enjoyment and your health.

Our outdoor pool is open from April 17 to Sept 27, 2026. Open from 9am to noon and from 1:30pm to 8pm. Our indoor pool is open year-round, from 10am to 9pm. Closed for renovations until July 27, 2026

Our hotel does not have a fitness center, but you can enjoy the hiking and running trails in the surrounding forest.

To make this day truly unique, our team is available to organize this event according to your wishes. Treat your guests to the elegant setting of our Estate for an unforgettable experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  527 reviews

Customer review rating 0.5/5

Muamet R. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Choaib B. S. Families - Confirmed reviews ALL

Bonjour Monsieur B. S., Nous vous remercions chaleureusement d’avoir pris le temps de partager votre expérience au Domaine de Maffliers. Nous sommes ravis de lire que vous avez apprécié le confort de notre établissement, son emplacement ainsi que la diversité de nos installations, notamment nos piscines et la possibilité de pratiquer l’équitation au sein du domaine. Votre excellente note et vos commentaires sont une belle reconnaissance pour l’ensemble de nos équipes et nous encouragent à poursuivre nos efforts pour offrir à nos clients des séjours toujours plus agréables. Au plaisir de vous accueillir à nouveau prochainement au Domaine de Maffliers. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 4.0/5

Manuel F. Friends - Confirmed reviews ALL

Bonjour Monsieur F., Nous vous remercions d’avoir pris le temps de partager votre expérience au Domaine de Maffliers. Nous sommes ravis que vous ayez apprécié le cadre de notre domaine ainsi que notre offre de restauration, et que votre séjour ait globalement répondu à vos attentes. Nous prenons toutefois bonne note de vos remarques concernant le délai de service au bar. Nous sommes désolés si cette attente a pu nuire à votre expérience et allons transmettre votre retour aux équipes concernées. Concernant les horaires de la piscine, celle-ci est effectivement fermée quotidiennement sur un créneau méridien afin de permettre à nos équipes d’assurer les opérations nécessaires à son bon fonctionnement et à son entretien, même si la présence de notre agent de sécurité peut être maintenue sur le site. Nous vous remercions pour votre retour, qui nous permet de continuer à améliorer l’expérience proposée à nos clients. Au plaisir de vous accueillir à nouveau prochainement au Domaine de Maffliers. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 5.0/5

Renata M. Families - Confirmed reviews ALL

Bonjour Madame M., Un grand merci pour votre superbe retour et pour cette excellente note. Nous sommes ravis que vous ayez apprécié l’emplacement du Domaine de Maffliers, nos chambres ainsi que la diversité des activités proposées pour toute la famille. Nous sommes particulièrement heureux de savoir que vous avez apprécié la disponibilité de nos équipes et, surtout, que le Kids Club ait contribué à rendre votre séjour agréable. C’est une très belle reconnaissance pour toute l’équipe qui s’investit chaque jour pour proposer de beaux moments aux enfants et à leurs familles. Votre satisfaction est notre plus belle récompense et nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour un nouveau séjour en famille. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 3.0/5

El G. D. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Choaib B. S. Families - Confirmed reviews ALL

Great location, cosy hotel and great facilities: exterior and interior pool, horse riding options....

Bonjour Monsieur B. S., Nous vous remercions chaleureusement d’avoir pris le temps de partager votre expérience au Domaine de Maffliers. Nous sommes ravis de lire que vous avez apprécié le confort de notre établissement, son emplacement ainsi que la diversité de nos installations, notamment nos piscines et la possibilité de pratiquer l’équitation au sein du domaine. Votre excellente note et vos commentaires sont une belle reconnaissance pour l’ensemble de nos équipes et nous encouragent à poursuivre nos efforts pour offrir à nos clients des séjours toujours plus agréables. Au plaisir de vous accueillir à nouveau prochainement au Domaine de Maffliers. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 4.0/5

Manuel F. Friends - Confirmed reviews ALL

Excellent grounds and food. The bar worked a bit slow and the fact that they close the pool at noon for one hour and a half when the security still remains does not really make sense.

Bonjour Monsieur F., Nous vous remercions d’avoir pris le temps de partager votre expérience au Domaine de Maffliers. Nous sommes ravis que vous ayez apprécié le cadre de notre domaine ainsi que notre offre de restauration, et que votre séjour ait globalement répondu à vos attentes. Nous prenons toutefois bonne note de vos remarques concernant le délai de service au bar. Nous sommes désolés si cette attente a pu nuire à votre expérience et allons transmettre votre retour aux équipes concernées. Concernant les horaires de la piscine, celle-ci est effectivement fermée quotidiennement sur un créneau méridien afin de permettre à nos équipes d’assurer les opérations nécessaires à son bon fonctionnement et à son entretien, même si la présence de notre agent de sécurité peut être maintenue sur le site. Nous vous remercions pour votre retour, qui nous permet de continuer à améliorer l’expérience proposée à nos clients. Au plaisir de vous accueillir à nouveau prochainement au Domaine de Maffliers. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 5.0/5

Renata M. Families - Confirmed reviews ALL

Nice location, rooms and activities for the entire family not too far from Paris. Very helpful staff and super kids club.

Bonjour Madame M., Un grand merci pour votre superbe retour et pour cette excellente note. Nous sommes ravis que vous ayez apprécié l’emplacement du Domaine de Maffliers, nos chambres ainsi que la diversité des activités proposées pour toute la famille. Nous sommes particulièrement heureux de savoir que vous avez apprécié la disponibilité de nos équipes et, surtout, que le Kids Club ait contribué à rendre votre séjour agréable. C’est une très belle reconnaissance pour toute l’équipe qui s’investit chaque jour pour proposer de beaux moments aux enfants et à leurs familles. Votre satisfaction est notre plus belle récompense et nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour un nouveau séjour en famille. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 3.0/5

El G. D. Families - Confirmed reviews ALL

Too many people, the pool was dirty, the room not confortable. The personal a bit rude.

Customer review rating 1.0/5

Tetsunori M. Families - Confirmed reviews ALL

The property itself is beautiful, which makes our overall experience all the more disappointing. Despite carrying the Novotel name, the level of service and operational quality was far below what I would expect from the brand. There were a few genuinely friendly and welcoming staff members, particularly two people at reception, but unfortunately they were the exception rather than the rule. This was especially noticeable at the Château, where we encountered several staff members at both breakfast and dinner whose attitude was surprisingly unfriendly and unhelpful. One evening, we were told that we could not dine at the restaurant because we had not made a reservation. Given that the hotel is in a rather isolated location with virtually no restaurants, supermarkets or other alternatives nearby, this in itself was frustrating. What made it much worse was the way it was handled: no apology, no attempt to help, and no alternative suggestion — simply “Complet” (“Full”), delivered in an extremely dismissive manner. Ironically, the previous evening we had made a reservation through reception, but the restaurant apparently had no record of it. We were repeatedly told that there was “no reservation” under our name, without any effort to resolve the situation. Eventually, we gave up and stood up to leave, only to be asked why we were leaving and told that apparently it was fine to dine without a reservation after all. Experiences like this leave guests wondering how the hotel is actually being managed. Breakfast was another disappointment. The quality and selection felt well below normal Novotel standards — closer to a basic economy hotel breakfast. On Tuesday morning in particular, many items had run out and very little was left. The orange juice was also empty. After waiting quite some time for a member of staff to appear, I finally asked whether it could be refilled, only to be told that breakfast had finished at 10:30 and therefore it was no longer possible. It was 10:33. Whether the underlying problem is understaffing, insufficient training, poor management, or a combination of these, something is fundamentally wrong with the operation. There were many other smaller issues that I could mention, but they all point to the same problem: there is a striking disconnect between the experience that this beautiful château and its grounds promise and the experience actually delivered. The setting suggests a relaxing and somewhat special countryside getaway, yet the hospitality, food quality, amenities and many operational details often feel surprisingly cheap and poorly managed. This gap between expectation and reality is what makes the experience particularly disappointing. We were clearly not alone in feeling this way. During our stay, on at least three separate occasions, we witnessed other guests becoming visibly frustrated and openly complaining at either the restaurant or reception. I am a regular Accor customer and have stayed at Novotel properties in many different countries and regions. I am well aware that standards can vary considerably from one Novotel to another, and this is certainly not the first time I have experienced such differences. However, I have never felt compelled to write a review about it before. Unfortunately, the level of hospitality and operational shortcomings we experienced at Novotel Domaine de Maffliers were significant enough that I felt this feedback needed to be shared. This is particularly unfortunate because the property itself has enormous potential. With better management, proper staff training and a service culture that matches the quality of the setting, this could be a truly wonderful destination.

Customer review rating 1.0/5

Bibiche O. Families - Confirmed reviews ALL

It a completely business focused hotel. The service is terrible. People in the restaurant are rude and not nice. They don’t clear the tables which is causing a lot of flies and wasps in the restaurant and on the terrace. Anyway there are a lot of flies in the apartment we’ve rented, maybe because of the horse stables but pretty disgusting. They covered the bed with a sort of plastic cover underneath the top sheet which was so sweaty. Food is mediocre and service was terrible as we had to wait for almost 45 minutes for a pre packed ice cream for our two daughters of four and seven. Overall, wouldn’t recommend.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We regret the difficulties you encountered regarding the service, the restaurant experience, and the comfort of your accommodation. Our Domaine is a unique destination combining hotel, leisure, and equestrian activities, and we understand that this environment may create specific expectations, particularly regarding our countryside setting. However, the comfort and satisfaction of our guests remain our priority, and your comments regarding cleanliness, service, and catering have been shared with the relevant teams. We are also sorry for the delay experienced during your children’s meal and understand how frustrating this must have been as a family. Thank you again for your feedback, which helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Charline Le Goff Director of operations

Customer review rating 3.5/5

Sandy X. Business - Confirmed reviews ALL

The overall experience is ok. It's a nice hotel with beautiful environment. I was there for a business event and the booking was through the group booking. The check-in took very long when our group of guests arrived. The hotel got our guest list on which my name was listed, but there was no room arranged for me upon my arrival. Luckily, the hotel staff managed to get a guest room for me after 2-3 hours. Another comment I would like to share is the floor numbers are confusing. The floor number and room number doesn't match, which is not convenient.

Bonjour Madame X., Je vous remercie d'avoir pris le temps de partager votre retour d'expérience à la suite de votre séjour au Domaine de Maffliers. Je suis heureuse de lire que vous avez apprécié le cadre du domaine, votre hébergement, le petit-déjeuner ainsi que la qualité de l'accueil de nos équipes. Je suis en revanche sincèrement désolée pour les difficultés rencontrées lors de votre arrivée. L'attente prolongée ainsi que l'absence de chambre disponible malgré votre inscription sur la liste de votre groupe ne correspondent pas au niveau de service que nous souhaitons offrir à nos clients. Votre remarque concernant l'organisation des arrivées de groupes est tout à fait pertinente et a été partagée avec les équipes concernées afin d'améliorer nos procédures. Je vous remercie également pour votre retour sur la signalétique des chambres et des étages, ainsi que sur la qualité de la connexion Wi-Fi. Ces observations sont précieuses et nous permettent de poursuivre nos efforts d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions, que ce soit à l'occasion d'un séjour professionnel ou personnel. Bien cordialement, Laetitia Responsable Expérience Client

Customer review rating 4.5/5

Rebecca K. Families - Confirmed reviews ALL

Staff were so friendly, answered all of our questions. rooms and facilities were clean and tidy. gorgeous grounds and location

Dear Mrs Kellet, Thank you very much for taking the time to share your wonderful feedback following your stay at Domaine de Maffliers. I am delighted to read that you had such a happy experience with us. Thank you also for your kind words about our team. I will be sure to share your compliments with all of our staff. We hope to have the pleasure of welcoming you and your family back to Domaine de Maffliers for another memorable stay. Kind regards, Laetitia Guest Experience Manager

Customer review rating 2.0/5

Julie K. Families - Confirmed reviews ALL

Not great. Need work doing to improve it, old almost damp carpets in bedroom. Lots of worn out items around the place. The breakfast had flys all around the buffet. I asked for a decaf coffee and it was frowned upon. Wouldn’t stay there again.

Dear Madam, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We take all comments regarding the comfort, maintenance, and overall experience of our property very seriously, and your remarks have been shared with the relevant teams for review. We are also sorry to learn that your breakfast experience was not satisfactory. The quality and presentation of our buffet are important to us, and we will reinforce our attention to these details. Regarding your request for a decaffeinated coffee, we regret that you felt uncomfortable during this interaction, as our aim is always to provide a warm and welcoming service to every guest. To express our sincere regret regarding the shortcomings you experienced during your stay, we have decided to grant you courtesy points directly on your ALL account. Thank you again for your feedback, which helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Charline Le Goff Director of operations

Customer review rating 4.5/5

Annie V. Business - Confirmed reviews ALL

very nice environment, comfortable stay, friendly staff

Bonjour Madame V., Nous vous remercions sincèrement d'avoir pris le temps de partager votre retour à la suite de votre séjour au Domaine de Maffliers. Nous sommes ravis de lire que vous avez apprécié le cadre de notre Domaine, le confort de votre séjour ainsi que l'accueil de notre équipe. Votre commentaire nous fait très plaisir et constitue une belle récompense pour l'ensemble de nos collaborateurs. Nous vous remercions également pour votre confiance et pour votre recommandation. Vos retours nous encouragent à poursuivre nos efforts afin d'offrir à chacun de nos clients une expérience toujours plus agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau, que ce soit dans le cadre d'un séjour professionnel ou personnel. Bien cordialement, Laetitia Responsable Expérience Clients

Customer review rating 4.5/5

Esther B. G. Business - Confirmed reviews ALL

Air condition didn’t work

Dear Ms. B. G., Thank you for taking the time to share your feedback following your stay at Novotel Domaine de Maffliers. We are delighted to know that you appreciated our team, the breakfast, the value for money, and the overall experience. However, we are sincerely sorry that the air conditioning in your room did not work properly. Please accept our apologies for this inconvenience. Your feedback has been shared with our technical team so that the issue can be addressed as quickly as possible. We hope to have the pleasure of welcoming you back soon and to provide you with a flawless experience. Kind regards, Laetitia Guest Experience Manager

Customer review rating 3.0/5

Emmanuel B. Families - Confirmed reviews ALL

We stayed one night, 2 rooms with several kids. We checked in during the afternoon, went to the pool. We had been asked before arrival if we wanted to join a garden party. We had declined going to that, but were surprised to find out at dinner time that because of that party, it was impossible to eat dinner on site despite the presence of 2 restaurants. No one had informed us. Also some of us went out, came back at 2 am, and our door keys no longer worked. There was no one at the reception at first. Someone re did our keys. We went back to our rooms. They still did not work. We went back to the same person. They came with a general pass. That did not work either. They went back to the reception. 30 minutes later we were able to finally enter our room... So the place itself has a nice outdoor area, room was clean but our whole stay was messy.

Bonjour Monsieur B., Je vous remercie d'avoir pris le temps de partager votre retour détaillé à la suite de votre séjour au Novotel Domaine de Maffliers. Je suis heureuse de lire que vous avez apprécié la propreté de vos chambres ainsi que la beauté de notre domaine et de ses espaces extérieurs. Ces éléments contribuent pleinement à l'expérience que nous souhaitons offrir à nos hôtes. En revanche, je suis sincèrement désolée pour les nombreux désagréments que vous avez rencontrés lors de votre séjour. Je regrette tout particulièrement le manque d'information concernant les conditions de restauration liées à notre Garden Party. Nous comprenons parfaitement votre frustration d'avoir découvert au moment du dîner que les restaurants n'étaient pas accessibles comme vous l'aviez envisagé, d'autant plus que cette information aurait dû vous être communiquée plus clairement en amont. Je suis également navrée pour les difficultés rencontrées dans la nuit avec vos cartes d'accès. Devoir effectuer plusieurs allers-retours à la réception et patienter une trentaine de minutes pour accéder à votre chambre, en pleine nuit et avec des enfants, est une situation inacceptable qui ne reflète pas nos standards de service. Soyez assuré que votre retour a été partagé avec les équipes concernées afin d'analyser ces dysfonctionnements et d'éviter qu'ils ne se reproduisent à l'avenir. Je vous remercie pour votre franchise et espère sincèrement que nous aurons l'opportunité de vous accueillir de nouveau afin de vous faire vivre une expérience bien plus conforme à vos attentes. Bien cordialement, Laetitia Responsable Expérience Client

Customer review rating 2.0/5

Matias V. Business - Confirmed reviews ALL

I stayed two nights at a business convention. I had to share a bathroom with other people; I only had one electric socket, and I had to shower in a bathtub. I also had to rush to have dinner because the kitchen closes early. I guess it's a great place for another kind of trip; for me, it was the most expensive hostel ever.

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the accommodation did not meet your expectations. The AbriChic apartments are designed to offer shared accommodation for groups, and depending on the organizer's choice, guests may share common areas such as the bathroom. It is also possible to reduce the number of occupants so that each guest has access to a private bathroom, but this option depends on the arrangements made by the organizing company. We regret that this configuration was not suited to your needs and that your dining experience was also disappointing. Thank you again for your comments, and we hope to have the opportunity to welcome you back in a setting better suited to your expectations. Kind regards, Charline Le Goff Director of operations

Customer review rating 1.5/5

Jerome G. Business - Confirmed reviews ALL

There is a significant mismatch between price, perceived value, and overall quality. Even at a discounted group rate, I was disappointed by several aspects: - A 100m walk between the room and the restaurant for breakfast, particularly inconvenient and frustrating in bad weather - Poor finishing details in the room: uneven paint lines along the accent wall in the room's toilets, and visible paint on the edges of the (removable!!) flush panel - Long hairs on the floor behind the toilet door - Outdated surface-mounted electrical outlets in the room - A bathroom mirror with visible stains and deterioration of the reflective surface, clearly showing its age - Confusing elevator logic: the 6th floor is actually downstair, meaning I was VERY confused when I tried to use the staircase to go back to the reception. - Noisy elevator repeatedly dialling a phone number loudly for no reason and likely disturbing nearby rooms throughout the night - Damaged trim around the windows in the sunroom attached to the conference room, not well maintained and visually unappealing - A visibly misaligned (rotated) electrical socket in the conference room, impossible to ignore once noticed - Broken lock on the conference room restroom, simply unacceptable - Breakfast scheduled for 6:30, but still being set up at 6:40, with several items missing - Limited and underwhelming breakfast selection. For example, only mini pain au chocolat, not even a simple croissant (and I am not even expecting a full English breakfast) - Coffee located in adjacent room. You may have to ask other guests to find the machine like I had to. One of our group lunches was particularly disappointing: - The rice was dried out and crunchy - The pork was completely overcooked and inedible - The fruit salad was overly dominated by blackcurrants, resulting in a bitter taste. Some even joked that the sangria seemed to lack wine (To be fair, the guacamole and the salmon starter were excellent.) Overall, while the value may lie elsewhere, for a short business stay linked to a seminar, the experience was both expensive and underwhelming.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to learn that your stay did not meet your expectations. The unique layout of our estate, spread across several buildings, is part of its character and charm, although we understand that it may not suit everyone's preferences. While some aspects are inherent to the structure of the property, we sincerely apologize for the housekeeping and maintenance issues you encountered. Your comments have been shared with the relevant teams for immediate follow-up. We also regret that your breakfast and dining experiences did not meet your expectations. Your feedback has been passed on to our restaurant team as part of our continuous improvement process. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Charline Le Goff Director of operations

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

Disappointing that we had to go out to eat.

Dear Mr H., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry for the disappointment caused by not being able to dine at our restaurants during your stay. We understand how frustrating it must have been to have to leave the estate to find a restaurant elsewhere, especially during the warm weather. Our restaurants can occasionally reach full capacity, particularly on weekends, which is why we encourage guests to reserve in advance. That said, we fully understand your disappointment and regret that we were unable to offer you a table on this occasion. Your comments are very valuable and will help us continue improving the information and support provided to our guests before their arrival. We hope to have the pleasure of welcoming you back to Domaine de Maffliers and provide you with the complete experience you were expecting. Kind regards, Laetitia Guest Experience Manager

Customer review rating 4.0/5

Matthew W. Friends - Confirmed reviews ALL

Room was fine, breakfast was good, staff were friendly. Disappointed that the indoor swimming pool didn't open until 10am, so couldn't go for a pre-breakfast swim

Bonjour Matthew, Merci beaucoup d’avoir pris le temps de partager votre expérience au Domaine de Maffliers. Nous sommes ravis que vous ayez apprécié cette escapade à la campagne, la qualité de la chambre, du petit-déjeuner ainsi que l’accueil de notre équipe. Nous prenons également bonne note de votre remarque concernant les horaires d’ouverture de la piscine intérieure et nous comprenons votre déception de ne pas avoir pu en profiter avant le petit-déjeuner. Votre retour est précieux et nous aide à améliorer continuellement l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Bien cordialement, Laetitia – Responsable Expérience Client

Customer review rating 5.0/5

Axel L. Couples - Confirmed reviews ALL

Super week-end

Cher Monsieur L., Quel plaisir de lire votre commentaire et ce joli “Toujours aussi bien” qui nous touche particulièrement. Nous espérons avoir le plaisir de vous recevoir à nouveau très bientôt pour un prochain week-end ressourçant. Bien cordialement, Laetitia – Responsable Expérience Client

Customer review rating 4.0/5

Gabriel* C. Families - Confirmed reviews ALL

The place is nice and comfortable. The service at breakfast could be better.

Cher Monsieur C., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour au Domaine de Maffliers – Demeures de Campagne. Nous sommes ravis de lire que vous avez apprécié le cadre ainsi que le confort de notre établissement, et que votre séjour en famille a globalement été une belle expérience. Nous prenons toutefois bonne note de vos remarques concernant le service et le choix proposés au petit déjeuner, ainsi que la vitesse de connexion Wi-Fi. Vos commentaires ont été transmis à nos équipes afin d’identifier des axes d’amélioration et d’optimiser ces points essentiels pour le confort de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour et de vous offrir une expérience pleinement satisfaisante. Bien cordialement, Laetitia Responsable Expérience Client Novotel Domaine de Maffliers – Demeures de Campagne

Customer review rating 5.0/5

Julia G. Business - Confirmed reviews ALL

Good sized rooms, clean and tidy on arrival and each day during stay

Dear Ms. G., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed your visit, and that our location, the comfort of your room, and the cleanliness throughout your stay fully met your expectations. It is wonderful to see that every aspect of your experience — from check-in to breakfast, and from our team’s service to the overall value — was rated so highly. Your satisfaction is our greatest reward. We truly hope to have the pleasure of welcoming you again during a future business trip or perhaps even for a personal getaway. Kind regards, Laetitia – Guest Experience Manager

Other web-users rate our hotel

  • 387 reviews 9.2/10 Location
  • 490 reviews 5.7/10 Room
  • 788 reviews 7/10 Service
  • 10 reviews 6.9/10 WiFi
  • 412 reviews 7.9/10 Vibe
  • 387 reviews 5/10 Food
  • 217 reviews 5.7/10 Breakfast
  • 123 reviews 4.9/10 Cleanliness

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