Novotel Domaine de Maffliers-Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.1/5 516 reviews

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Description

Hotel extras

  • A Demeure nestled in a 35-hectare park 10 minutes from L'Isle-Adam

  • Two restaurants: "La Brasserie du Château" & "La Table d'Augustine" (gastronomic)

  • Leisure : Indoor and outdoor swimming pools and sauna, horse riding, volleyball, playground...

  • Two types of rooms: The "Novotel" rooms (Classic or Executive with view on the park)

  • The Deluxe Rooms in the Château de Maffliers (including a Duplex Suite with terrace)

Our accommodation(s)

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Room 1

Hotel location

Novotel Domaine de Maffliers-Demeures de Campagne

Allée des Marronniers, Domaine de Maffliers
95560 MAFFLIERS
France

GPS:49.073465, 2.308163

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  516 reviews

Customer review rating 3.0/5

El G. D. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Tetsunori M. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Bibiche O. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We regret the difficulties you encountered regarding the service, the restaurant experience, and the comfort of your accommodation. Our Domaine is a unique destination combining hotel, leisure, and equestrian activities, and we understand that this environment may create specific expectations, particularly regarding our countryside setting. However, the comfort and satisfaction of our guests remain our priority, and your comments regarding cleanliness, service, and catering have been shared with the relevant teams. We are also sorry for the delay experienced during your children’s meal and understand how frustrating this must have been as a family. Thank you again for your feedback, which helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Charline Le Goff Director of operations

Customer review rating 3.5/5

Sandy X. Business - Confirmed reviews ALL

Bonjour Madame X., Je vous remercie d'avoir pris le temps de partager votre retour d'expérience à la suite de votre séjour au Domaine de Maffliers. Je suis heureuse de lire que vous avez apprécié le cadre du domaine, votre hébergement, le petit-déjeuner ainsi que la qualité de l'accueil de nos équipes. Je suis en revanche sincèrement désolée pour les difficultés rencontrées lors de votre arrivée. L'attente prolongée ainsi que l'absence de chambre disponible malgré votre inscription sur la liste de votre groupe ne correspondent pas au niveau de service que nous souhaitons offrir à nos clients. Votre remarque concernant l'organisation des arrivées de groupes est tout à fait pertinente et a été partagée avec les équipes concernées afin d'améliorer nos procédures. Je vous remercie également pour votre retour sur la signalétique des chambres et des étages, ainsi que sur la qualité de la connexion Wi-Fi. Ces observations sont précieuses et nous permettent de poursuivre nos efforts d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions, que ce soit à l'occasion d'un séjour professionnel ou personnel. Bien cordialement, Laetitia Responsable Expérience Client

Customer review rating 4.5/5

Rebecca K. Families - Confirmed reviews ALL

Dear Mrs Kellet, Thank you very much for taking the time to share your wonderful feedback following your stay at Domaine de Maffliers. I am delighted to read that you had such a happy experience with us. Thank you also for your kind words about our team. I will be sure to share your compliments with all of our staff. We hope to have the pleasure of welcoming you and your family back to Domaine de Maffliers for another memorable stay. Kind regards, Laetitia Guest Experience Manager

Other web-users rate our hotel

  • 390 reviews 9.2/10 Location
  • 481 reviews 5.5/10 Room
  • 765 reviews 6.6/10 Service
  • 10 reviews 6.9/10 WiFi
  • 414 reviews 8.1/10 Vibe
  • 380 reviews 5/10 Food
  • 211 reviews 5.5/10 Breakfast
  • 122 reviews 5.7/10 Bar

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