NOVOTEL CHÂTEAU DE MAFFLIERS DEMEURE DE CAMPAGNE Hotel 4 stars

We got the great and positive suprise that the reception desk was not mobile & dematerialized. The agents revamped the lobby with Halloween stuff. Great ! New Menu. A small regret : they bought the Poney Club buildings aside and there is no more poney club.

Difficult to find

Only one issue, there was a pair of socks under the dressing table, must have been left by a previous guest and missed by the cleaners

kind people, beautiful place

Only negative experience was the over crowded breakfast due to busses with indian guests that had to leave.

Check in and out was fine.the bar and restraint experience was poor.

We had an enjoyable stay.

When we arrived the room was far too cold (5 degrees and the air conditioning was at maximum power) The room was reserved for 2 people, but there was only 1 towel. There was no milk or milk powder on the tea and coffee tray - and the reception could not arrange any either. Food prices in the Novotel café were on the high side

It was a short stay but as always were all satisfied from food and activities.The staff are always accommodating.And oh we LOVE the zumba :).

Nice location, but a couple of unacceptable things for a Novotel. First of all, as a Gold member we have the right to an upgrade if available. We had to ask, and the answer was that they had to look into it, but not know, maybe in the evening (considering we were staying one night... not very useful). Then, as many other guests, we were horrified by the fact that the room was extremely cold. We were told at reception that they refused to put on the heating as it was only September... Absolutely ridiculous considering the cold temperatures outside. The room must have been at 16 degrees at best. Nobody seems to care much about the customer, which for a hotel business is quite strange...

The bedroom smelt of drains and that's probably because they were blocked ? Water in the bathroom didn't drain away easily. No iron in the room although reception did provide one on asking. This hotel does not merit it's four stars, I have stayed in better Ibis hotels !! Limited choice at breakfast, again most 4 star hotels have a much better spread. This was the second we stayed at this hotel but there will not be a third !

We arrived to find our booking was not on the system despite having received email confirmation; 2 rooms, 2 adults. Thankfully there were available rooms. My room smelt of cigarettes which I think was travelling through the A/C unit???? My colleague had to change rooms twice as the allocated rooms were under renovation. Eventually we went over to the restaurant for dinner; after the meal we were unable to book the meal to our rooms as the booking in procedure had not been completed correctly and no credit had been asked for!

The location and buildings have huge potential to make it an amazing hotel. There are some nice details like the flowers on the front of the reception building but it mostly looks like its been half done. The rooms had a funny musty smell and were quite damp. The food was average and while some some staff were good, others really couldn't be bothered.

Lovely hotel & grounds. Room was very comfortable. Bar service incredibly slow & sometimes quite rude. No obvious management around the hotel. Everything else was fine.

Unhelpful staff,terrible service in bar and restaurant areas.