Novotel Roissy Saint-Witz 4 stars

Customer review rating (ALL Rating) 4.3/5 780 reviews

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ROUTE DE SURVILLIERS, 95470 SAINT-WITZ, France

Description

Hotel extras

  • The peace and quiet of the countryside just 30minutes from Paris

  • Gourmet dining, balanced, organic cuisine

  • Meeting space for 100 people, themed breaks

  • Indoor and outdoor play areas, table tennis table

  • Free enclosed car park at the hotel

Our accommodation(s)

Hotel location

Novotel Roissy Saint-Witz

ROUTE DE SURVILLIERS
95470 SAINT-WITZ
France

GPS:49.087884, 2.548601

Telephone
Fax +33 1 34 68 64 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

In France, the Novotel Café offers guests a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine. Menu varies according to the season with a lunch menu for business lunches available daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  780 reviews

TripAdvisor Rating  3.7/5  758 reviews

Customer review rating 1.0/5

Antonio S. Business - Confirmed reviews ALL

The second night I came back to the hotel and the room door wouldn’t open. Already quite tired after a full day of work, I had to go back to the reception. I didn’t say anything, but the staff member immediately started by saying that unfortunately I would have to sleep on the couch in the lobby. I was already exhausted and not in the mood for jokes; I expected a more empathetic attitude instead of being made fun of. Personally, just because of that, I will never stay in this hotel again. It also suggests that the staff either don’t receive adequate training or aren’t careful in applying it.

ir, Thank you for taking the time to share your experience, and we are sincerely sorry that it did not meet your expectations. Before responding, I took the time to discuss the situation with the team member involved in order to fully understand what happened and provide you with a fair and accurate reply from both perspectives. I would also like to clarify what occurred when you returned to the reception. The comment that was made — jokingly suggesting that you might “sleep on the lobby sofa” — was meant as a light-hearted remark sometimes used to ease the atmosphere and make guests feel more comfortable. The intention was never to lack empathy or to downplay your fatigue. We fully understand now that you were not in the mood for humor after a long day, and we sincerely regret this. It was difficult to know in the moment, and the joke was not repeated once it became clear that it was not appropriate for the situation. Please rest assured that our entire team receives thorough training in guest relations, and that attentiveness, kindness, and quality of service are at the core of our priorities. We are truly sorry that this simple misunderstanding led to a disappointing experience and such a low rating, especially since the original intention was only to be friendly. We sincerely hope we will have the opportunity to regain your trust in the future. Respectfully, Leila Assistant Front Office Manager

Customer review rating 3.0/5

Patricia S. R. S. Families - Confirmed reviews ALL

The hotel was conveniently located with parking, but it feels more like a 3 star hotel instead of 4. The room was a bit smelly, and there was not even soap to wash your hands, so we had to use the shower gel for it. It was expensive for what it actually was...

Convenient for Parc Astérix, but tired and overpriced

TripAdvisor rating 3.0/5

Irina Y TripAdvisor review

The main advantage of this hotel is its location — about a 12-minute drive from Parc Astérix. Unfortunately, that’s where the positives end. The hotel feels quite worn out and more like a 2-star property, with noticeable smells and general shabbiness. Our room for three people was fine in size but not properly cleaned. The air conditioning didn’t work, and with construction taking place on the left side of the building, it was quite noisy, especially for our child who slept near the window. The hotel is in the middle of nowhere, so dining options are very limited. Their own restaurant is okay for one meal, but the menu is very small. Breakfast costs €19 per person — definitely overpriced for what’s offered, maybe worth half that. Overall, this place feels overused and overpriced. If you have another option nearby, take it.

Customer review rating 4.0/5

Stephen M. Friends - Confirmed reviews ALL

very pleasant visit — the staff were very friendly and efficient. Comfortable room but the food was not quite up to expectations.

Dear Stephen, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our team friendly and efficient, and that you enjoyed a comfortable visit overall. We are sorry to read that the food did not fully meet your expectations and that there was an issue with the toilet seat in your room. Please rest assured that your comments have been shared with our restaurant and maintenance teams for immediate follow-up. We truly appreciate your kind words and constructive feedback — it helps us improve every day. We would be very happy to welcome you again for another pleasant stay at Novotel Roissy Saint-Witz. Kind regards, Milena The reception

Customer review rating 4.0/5

Kim E. Families - Confirmed reviews ALL

Nice breakfast, Nice staff when we arrived and in the restaurant.

Merci Kim pour votre retour ! Nous sommes ravis que vous ayez apprécié notre petit-déjeuner ainsi que l’accueil de notre équipe à l’arrivée et au restaurant. Au plaisir de vous accueillir à nouveau au Novotel Roissy Saint-Witz.

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Other web-users rate our hotel

  • 409 reviews 9.2/10 Location
  • 712 reviews 6.6/10 Room
  • 838 reviews 8.7/10 Service
  • 6 reviews 5.6/10 WiFi
  • 381 reviews 7.2/10 Breakfast
  • 320 reviews 5.5/10 Cleanliness
  • 8 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.