Novotel Roissy Saint-Witz 4 stars

Customer review rating (ALL Rating) 4.3/5 777 reviews

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ROUTE DE SURVILLIERS, 95470 SAINT-WITZ, France

Description

Hotel extras

  • The peace and quiet of the countryside just 30minutes from Paris

  • Gourmet dining, balanced, organic cuisine

  • Meeting space for 100 people, themed breaks

  • Indoor and outdoor play areas, table tennis table

  • Free enclosed car park at the hotel

Our accommodation(s)

Hotel location

Novotel Roissy Saint-Witz

ROUTE DE SURVILLIERS
95470 SAINT-WITZ
France

GPS:49.087884, 2.548601

Telephone
Fax +33 1 34 68 64 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

In France, the Novotel Café offers guests a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine. Menu varies according to the season with a lunch menu for business lunches available daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  777 reviews

TripAdvisor Rating  3.7/5  758 reviews

Customer review rating 2.0/5

Matthijs L. Families - Confirmed reviews ALL

Overall, we were not happy with our stay at this hotel. The front office employee was kind, but that was about it. The rooms were dirty and outdated. The food was a complete joke. We ordered pasta with fish for our 1.5-year-old son and received dry penne with literally no sauce and some very dry deep-fried fish, if you can even call it fish. Our chicken burger had far too much cheddar and sauce, along with a 2 cm thick slice of tomato. After a quick look into the kitchen, I saw that the service staff were preparing all the meals. The staff were very unfriendly and showed no interest in the guests at all. Overall, it was a very bad experience and far too expensive, especially considering that this hotel is not cheap at all. The air conditioning was not working properly, and while the check-out process itself was smooth with a card drop box, not a single smile was given. We will definitely not be returning to this hotel, and I do not recommend it.

Dear Mr L., We are sincerely sorry that your stay did not fully meet your expectations. The teams on site were attentive to your needs throughout your stay, and we regret that this was not enough to satisfy you. Our restaurant has a head chef and a dedicated team who carefully prepare homemade dishes. Your comments have been shared to help us further improve our services, and we hope that, should you return, we can regain your trust and provide a truly satisfying experience. Best regards, Elodie Cheffe of the reception

Customer review rating 5.0/5

Alan H. Families - Confirmed reviews ALL

Great hotel everything’s perfect

Dear Alan, Thank you very much for your wonderful feedback! We are delighted that you had an excellent stay and enjoyed our hotel, the cleanliness of the rooms, and the hospitality of our team. Mathieu, who welcomed you upon arrival, will be very happy to read your kind words! We look forward to welcoming you again very soon. Best regards, Milena The Novotel Roissy Saint-Witz Team

Customer review rating 1.0/5

Antonio S. Business - Confirmed reviews ALL

The second night I came back to the hotel and the room door wouldn’t open. Already quite tired after a full day of work, I had to go back to the reception. I didn’t say anything, but the staff member immediately started by saying that unfortunately I would have to sleep on the couch in the lobby. I was already exhausted and not in the mood for jokes; I expected a more empathetic attitude instead of being made fun of. Personally, just because of that, I will never stay in this hotel again. It also suggests that the staff either don’t receive adequate training or aren’t careful in applying it.

ir, Thank you for taking the time to share your experience, and we are sincerely sorry that it did not meet your expectations. Before responding, I took the time to discuss the situation with the team member involved in order to fully understand what happened and provide you with a fair and accurate reply from both perspectives. I would also like to clarify what occurred when you returned to the reception. The comment that was made — jokingly suggesting that you might “sleep on the lobby sofa” — was meant as a light-hearted remark sometimes used to ease the atmosphere and make guests feel more comfortable. The intention was never to lack empathy or to downplay your fatigue. We fully understand now that you were not in the mood for humor after a long day, and we sincerely regret this. It was difficult to know in the moment, and the joke was not repeated once it became clear that it was not appropriate for the situation. Please rest assured that our entire team receives thorough training in guest relations, and that attentiveness, kindness, and quality of service are at the core of our priorities. We are truly sorry that this simple misunderstanding led to a disappointing experience and such a low rating, especially since the original intention was only to be friendly. We sincerely hope we will have the opportunity to regain your trust in the future. Respectfully, Leila Assistant Front Office Manager

Customer review rating 3.0/5

Patricia S. R. S. Families - Confirmed reviews ALL

The hotel was conveniently located with parking, but it feels more like a 3 star hotel instead of 4. The room was a bit smelly, and there was not even soap to wash your hands, so we had to use the shower gel for it. It was expensive for what it actually was...

Convenient for Parc Astérix, but tired and overpriced

TripAdvisor rating 3.0/5

Irina Y TripAdvisor review

The main advantage of this hotel is its location — about a 12-minute drive from Parc Astérix. Unfortunately, that’s where the positives end. The hotel feels quite worn out and more like a 2-star property, with noticeable smells and general shabbiness. Our room for three people was fine in size but not properly cleaned. The air conditioning didn’t work, and with construction taking place on the left side of the building, it was quite noisy, especially for our child who slept near the window. The hotel is in the middle of nowhere, so dining options are very limited. Their own restaurant is okay for one meal, but the menu is very small. Breakfast costs €19 per person — definitely overpriced for what’s offered, maybe worth half that. Overall, this place feels overused and overpriced. If you have another option nearby, take it.

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Other web-users rate our hotel

  • 403 reviews 9.3/10 Location
  • 695 reviews 6.6/10 Room
  • 818 reviews 8.7/10 Service
  • 6 reviews 4.6/10 WiFi
  • 367 reviews 7.2/10 Breakfast
  • 310 reviews 5.5/10 Cleanliness
  • 8 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.