HotelF1 St Witz A1 Paris Nord (renovated)

We have been staying at Hotel F1 branches across France for over a decade. These are usually the cheapest and most convenient options, as we are familiar with this hotel branch. Upon arrival, we were greeted by the receptionist who booked us into our rooms. Upon entering the first room, there were no significant issues, although the door had marks all over it, the bathroom door had large dents everywhere and it was smelly. When entering the second room, there was also a weird smell coming from it. There were the 3 beds, which we had to make ourselves. Furthermore, we realised that the beds had traces of urine/sweat. On the top bed, we found a cockroach and the surroundings were so filthy that we didn't want to look underneath the mattress. On the floor, we also came across an old and filthy duvet, which clearly should not have been placed in this hotel. When we removed it, insects came flooding out of it! By then, we came out of the room to complain. The receptionist was very understanding and came to check the room and acknowledged these issues. We asked for a full refund, as we couldn't stay, although he gave us the option to switch rooms. We declined the rooms, as my son with Autism started feeling uncomfortable, and refused to stay any longer. The receptionist requested that we would come back the following day, in order to get a refund from the manager who would be able to do it. Meanwhile, my son broke down into tears and was shaking. We had to check into another hotel, which was across the road and had nothing to reproach. Despite this, and the reassurance from the manageress of the new hotel, my son refused to sleep in the hotel and spent 3 nights in the car. To this day, he refuses to sleep in any hotel and has a fear of sleeping in his own bed and changes his own bedsheets twice a week! This situation had a very negative impact on our lives. Furthermore, despite sending emails to Hotel F1 since August, this concluded in a partial refund of the affected room, which was decided by the management team of Hotel F1. To this day, we are still waiting for the partial refund, as we had no choice in this matter. We are still awaiting a reply, to our last email. We have now contacted UFC-Que Choisir and Julien Courbet. We will be taking legal action for not only the filth in the hotel, but also the impact it has had on our son's life, and ourselves as they have not done anything about the refund for the past 2 months+. We are extremely disappointed with the way that they have dealt with this situation which is unacceptable and we feel that it is on their own terms.

Staff is very friendly, free parking, easy accessible. But the walls are not sound proof. Luckily there was no party crowd. Having to share toilet en shower was not a problem since everything was kept clean and the shower is surprisingly good. I am glad i did bring my own towel since microfiber towels that are for rent are not my thing. Breakfast is very limited but definitely ok with unlimited nice bread, coffee, cheese, jam, butter and apples. For just an overnight stay its definitely ok and the cheapest around.

The room was extremely basic and there was a nasty ordour in the room of cigarettes and odour. The towels were also covered in dirty marks

The location is just perfect, there are few restaurants just walking distance away, and even a Bar!! I don’t drink, but it was a nice experience. The bed is really comfortable, the bed sheets feels nice on the body! For the price, I think the Hotel is doing a good job!!!.

Nice stay in this hotel. Reasonably quiet after 10.30pm. Nice breakfast. What I didn't like was there were so many smokers on the outdoor area where I was eating - so on that basis 4/10