Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,524 reviews

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Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,524 reviews

Customer review rating 0.5/5

Himanshu B. Families - Confirmed reviews ALL

The rooms were comfortable, clean, and well-maintained. The housekeeping team did an excellent job throughout my stay and was one of the few highlights of the experience. Unfortunately, the service from the front desk was extremely disappointing. They generated an incorrect invoice and, despite multiple follow-ups, the issue remains unresolved. What was even more frustrating was their lack of responsiveness—they were difficult to reach and did not return calls or provide any meaningful support. The breakfast experience was also below expectations. The food quality and variety were poor, seating capacity was inadequate, and finding a place to sit during peak hours was difficult. Additionally, there was no option for takeaway or packaging, which was inconvenient. The restaurant staff were not particularly helpful or courteous either. While the rooms and housekeeping were good, the poor service from the front desk and restaurant staff significantly impacted the overall experience. I hope the management takes these concerns seriously and improves customer service standards.

Dear Mr. B., Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations and sincerely apologize for the inconvenience caused. Your feedback is extremely important to us and we assure you that necessary corrective actions are being taken to ensure our guests continue to have a pleasant stay experience. We genuinely hope you will give us the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Rachita Sood General Manager

Customer review rating 3.5/5

Siddhai G. Couples - Confirmed reviews ALL

Everything great but the rule of no outside food and drink made it super inconvenient. The hotel restaurants are priced on a higher side and it’s not the most feasible to comply guests to get food at the hotel itself . It’s unfair and the rule needs to be withdrawn. Had a great stay with Novotel in past when Zomato annd other deliveries were allowed.

Dear Mr.Gaurav, Greetings from Novotel Mumbai International Airport! Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by our no outside food and beverage policy. Please note that this policy is in place to maintain the highest standards of food safety, hygiene, and guest experience. We are fortunate to have a team of specialized chefs offering a variety of cuisines, carefully curated to cater to diverse tastes and preferences. We appreciate your understanding and are grateful for your support. We hope to have the opportunity to welcome you back for another enjoyable stay. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Palak S. P. Families - Confirmed reviews ALL

Great room, helpful staff, extremely prompt service and very caring people! 💜

Dear Mr.P., Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Customer review rating 2.5/5

Mayuresh S. Business - Confirmed reviews ALL

Comfortable stay with upgrade given however waiting time for room allotment was high and to make it more complex i was charged full amount on credit card inspite of reedeeming 2000 points while booking.still awaiting reinstatement of 2000 points back to my account

Customer review rating 5.0/5

Himanshu V. Business - Confirmed reviews ALL

Staff is so nice and kind

Dear Mr.V., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Other web-users rate our hotel

  • 1,331 reviews 9.4/10 Location
  • 2,460 reviews 9/10 Room
  • 7,566 reviews 9.4/10 Service
  • 41 reviews 9/10 WiFi
  • 2,385 reviews 8.9/10 Food
  • 1,492 reviews 9.4/10 Breakfast
  • 1,417 reviews 8.7/10 Cleanliness
  • 810 reviews 8/10 Comfort

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