Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,071 reviews

Novotel Mumbai International Airport - Image 1
Novotel Mumbai International Airport - Image 2
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CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road, 400059 MUMBAI, India

Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Telephone
Fax +91 22 6925 8869

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,071 reviews

Customer review rating 4.5/5

Mannan K. Couples - Confirmed reviews ALL

Nice ambiance and good vibe no issues it’s a perfect stay

Dear Mr. K., Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Customer review rating 5.0/5

Nigel E. Business - Confirmed reviews ALL

Reception, Concierge, Housekeeping, F&B Team in the 1st fllor restaurant and the Security team were professional and made our stay very comfortable.

Dear Mr.E., Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Customer review rating 5.0/5

Bibaswan M. Families - Confirmed reviews ALL

Stay was pretty good and nearby to airport with access to all the areas. With a baby I felt most comfortable. Ah the food is pricey but that might be due to the hotel reputation. If you include buffet with your stay then you won't feel the price

Dear Mr.M., Thank you for sharing your feedback with us. We’re delighted to hear that you had a comfortable stay and that our location was convenient for your travel needs. It’s wonderful to know that you and your baby felt well taken care of during your time with us. We appreciate your comments regarding the food pricing. Your feedback is valuable and we will certainly take it into consideration as we continue to enhance our dining experience. We’re glad the buffet option added more value to your stay. We hope to have the pleasure of welcoming you back again soon. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Samir K. Families - Confirmed reviews ALL

Pleasant stay, Good Room and Great Service.

Dear Mr. K. Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 0.5/5

Jasaswee D. Families - Confirmed reviews ALL

Upon checking in, I was informed that the property had a ‘No Outside Food’ policy whereas nothing of that sort was communicated to me at the time of booking. Neither in the reservation confirmation nor the terms and conditions of sale. The hotel staff tried convincing me that the policy should be listed on the reservation. I asked the hotel staff to show me on the Accor app and the booking email. They tried their best, but couldn’t locate. Ultimately, they blamed it on some software glitch/system issues. So, basically Novotel Mumbai Airport set forth a new condition that was non-existent in the terms and conditions of sale. And all they could muster was a meek apology. Even if there was some glitch in the system, why should the guest suffer for it? I tend to work late hours. I had a stomach upset. The in-room dining had only limited options on the midnight menu, and I had to stay hungry as I couldn’t order outside food of my choice. Ms. Deepika Jatwani - the guest experience manager tried making some calls, checked my phone and the app multiple times, but still couldn’t find any mention of the policy. Clearly, the ‘No Outside Food’ policy was not there in the reservation terms and conditions. The hotel FORCED me to use the in-room dining without me consenting to it. Had I known about the policy, I would have booked elsewhere. It was not even there in the fine print. I feel cheated. My experiences with Radisson, Taj, Westin were so much better. I can’t recommend this place.

Dear Mr. D., Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations and sincerely apologize for the inconvenience caused. For the well-being and safety of all our guests, we are unable to allow outside food, beverages, or alcohol within the hotel premises. However, our team is always happy to assist with any special dietary needs or preferences, and we can curate suitable options to ensure a comfortable stay. We genuinely hope you will give us the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Rachita Sood General Manager

Other web-users rate our hotel

  • 1,254 reviews 9.5/10 Location
  • 2,305 reviews 9/10 Room
  • 6,645 reviews 9.5/10 Service
  • 33 reviews 9.7/10 WiFi
  • 2,073 reviews 9/10 Food
  • 1,333 reviews 9.5/10 Breakfast
  • 1,308 reviews 9/10 Cleanliness
  • 802 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.