Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,836 reviews

Novotel Mumbai International Airport - Image 1
Novotel Mumbai International Airport - Image 2
Novotel Mumbai International Airport - Image 3
Novotel Mumbai International Airport - Image 4

Description

Hotel extras

  • 1.5 km from International Airport and 5 km from Domestic Terminal.

  • Modern 33 sqm tech-friendly rooms with generous personal space.

  • Smart TVs in every room; guests can stream using their own OTT accounts.

  • Nine flexible event spaces for business meetings and social gatherings.

  • Three dining venues offering all-day dining, gourmet bites, and skyline views.

Our accommodation(s)

Book this hotel
Room 1

33 sq. mt. Standard Room with Twin bed offers a generous and comfortable space for business and leisure guests. The room is spacious and complemented with stylish furniture for your comfort.

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Single bed(s) and 1 x Single bed(s)
  • Views: City View

A perfect blend of serenity and elegance, the Deluxe Room will delight you with its magnificent modern interiors, three fixture bathrooms and being situated on s higher floor

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Deluxe Room will delight you with its magnificent modern interiors, three fixture bathrooms and being situated on s higher floor

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Combine work and relaxation in complete serenity in our 34 sq. mt. Superior Room with King bed. With modern decor, comfortable design and high-tech facilities with three and four-fixture bathrooms.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Combine work and relaxation in complete serenity in our 34 sq. mt. Superior Room Twin bed. With modern decor, comfortable design and high-tech facilities with three and four-fixture bathrooms.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Executive Room will delight you with its magnificent modern interiors, three and four-fixture bathrooms on higher floor along club lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A perfect blend of serenity and elegance, the Executive Room will delight you with its magnificent modern interiors, three and four-fixture bathrooms on higher floor along club lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive Suite King Bed with Living room Airport View with Cocktail Hours & Short Eats

66 sq. mt suite with a view of the airport with workspace, lounge, master bedroom, walk-in closet and a modern bathroom with a bathtub and walk-in shower offers Breakfast , Lounge access with cocktail hours from 5.30pm to 7.30pm.

  • Views:

    City View

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 268 rooms
  • One room for people with reduced mobility
  • 29 family rooms
  • 268 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Well-being

Swimming Pool

  • Outside

InBalance

  • On site
  • On site
  • Indoor parking
  • Private
  • 240 parking spaces
  • Max Limited Height: 6.09 m / 20 ft

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Parking

Parking information

  • On site

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Cooking style
International
Chef name
Parimal Jahagirdar
Classifications & labels
2025
Capacity
168
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 27.01 € 2895 INR

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

190 AMSL

Novotel Mumbai International Airport offers Speak-easy cocktails, selection of fine wines and spirits from across the globe at their 190 AMSL paired with high energy music and scenic view of 'The City of Dreams'.

Bar Type
BAR
Capacity
50
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Apéritif
  • Vinoteca
  • Wine by the glass available

Snacks facilities

  • Cold snacks
  • Hot snacks

Novotel Mumbai International Airport offers Speak-easy cocktails, selection of fine wines and spirits from across the globe at their 190 AMSL paired with high energy music and scenic view of 'The City of Dreams'.

Breakfast Buffet Time: 7:00 AM - 10:30 AM Price: INR 1395 + taxes

Whether travelling for business or leisure, our guests can relax and enjoy at our Infinity swimming pool which faces the extensive skyline views of Mumbai. Contact Us- + 91 22 6925 8888 Email - HB4C0-RE@ACCOR.com

Whether travelling for business or leisure, our guests can relax and enjoy our InBalance Fitness Center, equipped with fully functional modern amenities.

Our wide range of luxury spas & beauty treatments assures a therapeutic and tranquil rejuvenation for your mind, body and soul. Choose from across the signature, home-crafted massages & therapies. Contact Us- + 91 22 6925 8888 Email - HB4C0-RE@ACCOR.com

With a selection of exotic cuisines, styles, and décor, as well as a number of venues for all types of events, our talented team creates custom choices for your fairy tale wedding and celebrations. For Enquires please email us at Sapana.SINGH@accor.com

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,836 reviews

Customer review rating 3.0/5

Arunkumar P. Business - Confirmed reviews ALL

Dear Mr.P., Greetings from Novotel Mumbai International Airport! Thank you for taking time to share your valuable feedback with us. We regret that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience to every guest; therefore, your feedback is extremely important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised and to prevent any recurrence in the future. We truly appreciate you bringing this matter to our attention, and it is our sincere hope that you will give us another opportunity to better serve you in the near future. Best regards, Rachita Sood General Manager

Customer review rating 4.0/5

Niccolo' P. Business - Confirmed reviews ALL

Dear Mr. P., Greetings from Novotel Mumbai International Airport! We sincerely apologize for the inconvenience caused. May I request you to kindly check your email inbox, including your spam/junk folder? The invoice has already been shared with your registered email address. Please let us know if you are still unable to locate it and we will be happy to assist further. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 4.5/5

Gulshan K. Business - Confirmed reviews ALL

Dear Mr.K., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Piyush D. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Mamta L. Solo - Confirmed reviews ALL

Dear Mr. C., Greetings from Novotel Mumbai International Airport! Thank you for sharing your feedback and for choosing Novotel Mumbai. We are delighted to know that you had a pleasant, comfortable, and enjoyable stay with us. Your appreciation of our well-maintained hotel means a lot to our team. At the same time, we sincerely apologize for the inconvenience caused by delays in answering reception calls and the unpleasant odour in the corridor carpets. Your comments have been shared with the concerned teams for immediate attention and improvement. We truly value your feedback and look forward to welcoming you back for an even better experience. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Keshav S. Couples - Confirmed reviews ALL

It was very good and great time I had over there

Dear Mr.S., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Anand J. Business - Confirmed reviews ALL

The hotel is located near international air port and also better to connection for Goregaon Exhibition Centre

Dear Mr.J., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Vikas S. Business - Confirmed reviews ALL

F&B staff is very courteous and nice. Had a very good experience at the breakfast. Keep it up!

Dear Mr. S., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Ravish A. R. D. Families - Confirmed reviews ALL

Enjoyed in total

Dear Mr.D., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Devikant B. Families - Confirmed reviews ALL

they upgraded me to a suite and it was a great gesture of respect.

Dear Mr. B., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 4.0/5

Nilashis G. Business - Confirmed reviews ALL

Staff were helpful in general except house keeping. The lady assigned in my floor was not happy to clean the room. Had to ask for hoovering the room, just replenished the towels but didn’t clean the bathroom. Promised to bring two normal sized pillows replacing the large ones but didn’t turn up at all. She dumped the large pillows in the clothes cabinet squashing my suit trousers. I didn’t bother to create a hassle but you need to seriously look into this. I live abroad and I might ask my India office to reconsider this while booking next time.

Customer review rating 4.5/5

Abhijit D. Business - Confirmed reviews ALL

Comfortable for a single night

Dear Mr. D., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 1.5/5

Adhil A. Solo - Confirmed reviews ALL

I was disappointed that the restaurant did not give equal priority to all guests, and the lack of follow-up on my room-extension inquiry caused significant inconvenience and took a lot of time to make alternative accommodation arrangements.

Customer review rating 4.0/5

Yogeshkumar R. Business - Confirmed reviews ALL

AC controls were not working AC temperature remained 20 degree curtains were broken needs repairs Room no 616

Dear Mr. R., Greetings from Novotel Mumbai International Airport! Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the AC controls not working, the temperature remaining at 20°C, and the damaged curtains in Room 616. Our maintenance team has been informed and will address these issues immediately. Thank you for your patience. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Sanjay K. Business - Confirmed reviews ALL

Had a good experience , very courteous staff and comfortable rooms.

Dear Mr. K., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Nuria N. Families - Confirmed reviews ALL

Very comfortable environment and the location is really good. I had a morning flight at Mumbai international airport so it was the perfect pick !

Dear Ms. N., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 3.0/5

Ayoub T. Business - Confirmed reviews ALL

I had to wake up early morning, but unfortunately i couldn't sleep during night as it was a party from 1 am till 3 am 10 floor

Dear Mr.T., Greetings from Novotel Mumbai International Airport! Please accept our sincere apologies for the disturbance caused by the party on the 10th floor between 1:00 AM and 3:00 AM. We regret that this affected your sleep, especially when you had to wake up early. Your feedback has been noted and shared with the concerned team to prevent such occurrences in the future. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Debasish L. Families - Confirmed reviews ALL

Our stay at Novotel Mumbai International Airport Hotel left us deeply grateful for the warmth, kindness and care shown by the entire team. During our stay, my wife suffered a serious injury and needed medical attention. The hotel staff responded immediately, arranging transport, providing details of nearby hospitals and even offering to accompany us. Their concern continued throughout our stay, with daily checks on her recovery and how we were both doing. At a difficult and stressful time, their thoughtfulness meant so much to us. On our departure day, we had a late-night flight, and the team kindly allowed us a late checkout so my wife could rest before travelling. This considerate gesture made a real difference to her comfort and our peace of mind. A special thank you to Ms Sugandh, Mr Sameer and Ms Anjum for taking such good care of us. We would also like to recognise Mr Lokesh from the buffet team and Mr Prathmesh from the cafeteria team, along with the concierge, security staff and everyone else we encountered. Across the hotel, the staff were consistently warm, welcoming and attentive, making us feel cared for. The location is another advantage. Our journey to the airport took approximately five minutes, which was especially convenient for our late-night departure and spared us a long trip through Mumbai’s traffic. The hotel’s proximity to Marol and Airport Road metro stations also makes getting around the city convenient, while Andheri–Kurla Road offers several nearby dining options. We highly recommend Novotel Mumbai International Airport Hotel. Beyond the comfortable rooms and convenient location, it is the people who made our stay memorable. Thank you to the entire team for showing us such compassion and hospitality when we needed it most.

Dear Mr.L., Greetings from Novotel Mumbai International Airport! Thank you for your heartfelt review and for choosing to stay with us. We are truly touched by your kind words and are delighted that our team could support you during such a challenging time. Your appreciation for Sugandh, Sameer, Anjum, Lokesh, Prathmesh, and the entire team is incredibly encouraging. Knowing that we were able to make a difficult situation a little easier and provide comfort to you and your wife means so much to all of us. We wish your wife a smooth and speedy recovery and hope to welcome you both back again for a more relaxing visit in the future. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 3.5/5

Eduardo M. D. S. Business - Confirmed reviews ALL

The staff was great but there was a smell of humidity very strong in the room.

Dear Mr.S., Greetings from Novotel Mumbai International Airport! Thank you for your kind words about our staff. We sincerely apologize for the strong humidity odor in your room and the discomfort it caused during your stay. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Parvathy B. Business - Confirmed reviews ALL

Near and clean , very tasty food

Dear Mr. B., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 1.5/5

Ntinbhai N. B. Business - Confirmed reviews ALL

there was issue with water systems and drainage system in one of the rooms provided to us, it was changed but still the standerd of customer services was poor, when we asked for anything your staff just dismissed request saying our booking was from third party. we booked 6 rooms, dispite of so many requests every room was provided on diffrent floor, inspite of having space on same floor.

Dear Mr.B., Greetings from Novotel Mumbai International Airport! Thank you for your feedback. We sincerely apologize for the issues you experienced with the room, including the water and drainage concerns. We are also sorry to hear that your requests were not handled professionally. Please be assured that all guests should receive the same level of service, regardless of the booking channel. We understand your disappointment regarding the allocation of your six rooms on different floors despite your requests. Your comments have been shared with the concerned team for review. Once again, thank you for your feedback and we hope to have the opportunity to exceed your expectation in the future. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Noel V. Couples - Confirmed reviews ALL

This was the first time I had booked a hotel with my own money and the experience right from check-in to check-out was truly wonderful. The hotel staff were extremely polite and welcoming, and I was lucky enough to have a room with a beautiful view. Overall it was a memorable experience and one that I believe everyone should have at least once in their life.

Dear Mr. V., Greetings from Novotel Mumbai International Airport! Thank you so much for your kind words. We’re truly delighted to hear that our team made your stay memorable. Your appreciation means a lot to us and we look forward to welcoming you again soon. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Shashank A. Business - Confirmed reviews ALL

Over all experince is very good be it be stay , staff over breakfast spread

Dear Mr. A., Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 4.5/5

Rahul T. Solo - Confirmed reviews ALL

Good location, check in was very easy. clean and comfortable room. i would recommend this .

Other web-users rate our hotel

  • 1,253 reviews 9.4/10 Location
  • 2,313 reviews 8.8/10 Room
  • 6,552 reviews 9.4/10 Service
  • 36 reviews 8.3/10 WiFi
  • 2,276 reviews 8.8/10 Food
  • 1,443 reviews 9.4/10 Breakfast
  • 1,354 reviews 8.4/10 Cleanliness
  • 777 reviews 8.1/10 Comfort

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Mumbai Hotels