ibis Mumbai BKC 3 stars

Customer review rating (ALL Rating) 4.0/5 1,310 reviews

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CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East, 400098 MUMBAI, India

Description

Hotel extras

  • Prime location in BKC, just minutes from Jio World Centre, NMACC, and Bandra Kurla Complex

  • Close to Phoenix Marketcity, Bandra West, Lower Parel, Worli, and Siddhivinayak Temple

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon at Spice It

  • 6 km from Chhatrapati Shivaji International Airport and 24 km from CSMT Railway Station

  • State-of-the-art meeting spaces, ideal for business and leisure travellers

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis Mumbai BKC

CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East
400098 MUMBAI
India

GPS:19.07424, 72.86907

Telephone
Fax +91 22 3129 3600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CSMIA Additional charge
  • BOM Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 206 rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • 206 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children
  • Breakfast à la carte
  • Buffet
  • Express available at any time
  • Express

Business

2 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitness center

  • On site
  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Valet parking

Security

  • Well-lit parking

SPICE IT

Photo out of - SPICE IT

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

Cooking style
International
Capacity
68
Accessibility
Accessible service
400098 Mumbai, India

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

ges a the bar accompanied with delicious bar bites or just unwind at the calm wateringhole or simply get into the groove.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,310 reviews

Customer review rating 3.5/5

Abhay N. Business - Confirmed reviews ALL

Dear Abhay N., Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our staff warm and friendly. However, we sincerely apologize for the issues you encountered during your visit. We value transparency in our billing processes and regret that you felt some information was not fully communicated. Additionally, the maintenance concerns you mentioned, such as the water seepage, burnt sofa, and broken electrical strip, are certainly not reflective of our standards. Your feedback is crucial in helping us identify areas for improvement. While we strive to offer competitive pricing, we appreciate your perspective on value for money and will take your comments into consideration as we evaluate our offerings. Thank you once again for your insights, and we hope to have the opportunity to welcome you back for an improved experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 1.5/5

R B. Business - Confirmed reviews ALL

Dear R B., Thank you for your feedback. I sincerely apologize for the inconvenience you experienced during your stay. Cleanliness and beverage quality are priorities for us; your comments will be reviewed with the team to enhance our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Abhishek K. S. Business - Confirmed reviews ALL

Dear Abhishek K. S., Thank you for your positive feedback. We are delighted to hear that you had a pleasant experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Prabhat D. G. Business - Confirmed reviews ALL

Dear Prabhat D. G., Thank you for your feedback regarding your dining experience. I regret that the pasta did not meet your expectations. Your comments will be taken into consideration as we continually strive to enhance our culinary offerings. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Chandrajeet S. Business - Confirmed reviews ALL

Dear Chandrajeet S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and food to your liking. We appreciate your comments about the room size and will take them into consideration as we continue to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Dear Abhay N., Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our staff warm and friendly. However, we sincerely apologize for the issues you encountered during your visit. We value transparency in our billing processes and regret that you felt some information was not fully communicated. Additionally, the maintenance concerns you mentioned, such as the water seepage, burnt sofa, and broken electrical strip, are certainly not reflective of our standards. Your feedback is crucial in helping us identify areas for improvement. While we strive to offer competitive pricing, we appreciate your perspective on value for money and will take your comments into consideration as we evaluate our offerings. Thank you once again for your insights, and we hope to have the opportunity to welcome you back for an improved experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 1.5/5

R B. Business - Confirmed reviews ALL

Cockroach in kettle .. for a very high price for a night stay. The coffee was very ordinary, though i specifically asked for strong coffee .

Dear R B., Thank you for your feedback. I sincerely apologize for the inconvenience you experienced during your stay. Cleanliness and beverage quality are priorities for us; your comments will be reviewed with the team to enhance our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Abhishek K. S. Business - Confirmed reviews ALL

It was nice

Dear Abhishek K. S., Thank you for your positive feedback. We are delighted to hear that you had a pleasant experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Prabhat D. G. Business - Confirmed reviews ALL

1st day dinner was not good, pasta was horrible

Dear Prabhat D. G., Thank you for your feedback regarding your dining experience. I regret that the pasta did not meet your expectations. Your comments will be taken into consideration as we continually strive to enhance our culinary offerings. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Chandrajeet S. Business - Confirmed reviews ALL

Location and food was good. Rooms were a little small.

Dear Chandrajeet S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and food to your liking. We appreciate your comments about the room size and will take them into consideration as we continue to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 2.0/5

Narayan S. Business - Confirmed reviews ALL

Service and food availability in the buffet is pathetic. No hand towels in the room.

Dear Narayan S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the service and the availability of hand towels in your room. We value your comments and will take them into consideration as we strive to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Hamid H. Families - Confirmed reviews ALL

In all hotels I visited, in its bathroom they keep small comode & hand faucet which is not going easely to clean. But this hotel made me comfertable for it

Dear Hamid H., Thank you for your positive feedback regarding your stay at ibis Mumbai BKC. We are pleased to hear that our bathroom facilities contributed to your comfort. Your insights are valuable to us, and we appreciate your input. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 1.5/5

Pranay A. Business - Confirmed reviews ALL

Dear Team, Room AC was not working we called the team also . He tried to resolved the issue and told us after 15 mins AC will start cooling but nothing as such happened. Highly disappointed with this .

Dear Pranay A., I regret to learn about the inconvenience you faced with the air conditioning in your room. We strive to provide a comfortable environment for our guests, and I apologize for falling short during your stay. Your feedback is valuable as it helps us improve our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Rupinderjit K. R. Families - Confirmed reviews ALL

Overall one of the best hotels I have been to, it was really clean and service was amazing, especially Vivek the waiter, he was the nicest person I have met. 🀩🙌

Dear Rupinderjit K. R., Thank you for your kind words regarding your recent stay at ibis Mumbai BKC. We are delighted to hear that you found our hotel luxurious and clean, and that our team, especially Vivek, made a positive impact on your experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Ankita M. Business - Confirmed reviews ALL

Staff was extremely courteous.breakfast spread was good. One suggestion.the water bottles are extremely hard to open and metal caps should be replaced. I had to call housekeeping to help me open water. Got a cut on my finger in an attempt to open the metal cap.

Dear Ankita M., Thank you for your positive feedback regarding our courteous staff and breakfast offerings. I sincerely apologize for the inconvenience caused by the water bottles. Your suggestion regarding the caps is appreciated, and I will ensure it is noted for future consideration. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Uday M. Business - Confirmed reviews ALL

I had a very pleasant stay at ibis KBC Mumbai. The overall experience was comfortable, and the hotel provided a welcoming and professional environment. The rooms were clean and well maintained, and the staff were courteous and helpful throughout the stay. The location is convenient, particularly for business travelers visiting the nearby corporate offices. Overall, a comfortable and hassle-free experience. I would definitely consider staying here again and would recommend it to anyone traveling to Mumbai for business or a short stay.

Dear Uday M., Thank you for your kind words regarding your recent stay at ibis Mumbai BKC. We are delighted to learn that you found our environment welcoming and our staff courteous and helpful. It is gratifying to know that our efforts to maintain clean and comfortable accommodations contributed to your pleasant experience. We appreciate your recognition of our convenient location, as it is indeed designed to facilitate business travelers. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Mumbai. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Udaysingh S. Business - Confirmed reviews ALL

Comfortable stay

Dear Udaysingh S., Thank you for your feedback. We are pleased to hear that you found our location convenient and your stay comfortable. However, we strive to exceed expectations, and your insights are valuable for our continuous improvement. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Fatuma K. Friends - Confirmed reviews ALL

On the first night, I was woken up by loud knocks at the door at 2.30AM as a solo female traveller this made me feel unsafe for the rest of the stay. The team mentioned that a housekeeper had confused the room numbers but I did not feel safe and could not go back to sleep at all for the rest of the night. The rest of the stay was then greatly affected by this. The rooms are a good size for an Ibis and clean too.

Dear Fatuma K., Thank you for sharing your experience during your stay with us. I sincerely regret to hear that the disturbance you experienced on your first night impacted your sense of safety and comfort. While I appreciate that our team addressed the situation as a mistake by a housekeeper, it is concerning to know that it affected your overall experience. Your feedback regarding the room size and cleanliness is noted, and I will ensure that your concerns are communicated to our team. We take the safety and comfort of our guests seriously and value your input. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Roopali P. Business - Confirmed reviews ALL

I was on a business trip and stayed for 1 night on 8th Oct. My company has booked 1-queen size bed room. But people at reception gave me room with twin-bed. When i checked-in and i saw the room is not as per the specification, then immediately i came back at the reception to request to change the room, person (manager incharge at that time), instead of politely accepting my request, he was arguing that we give room as per the availability. But after my repeated request i was given the room as per my original booking but my experience with the reception staff was not welcoming at all.

Dear Roopali P., Thank you for taking the time to share your experience regarding your recent stay at ibis Mumbai BKC. I appreciate your feedback and would like to address the concerns you raised. I sincerely apologize for the initial room allocation that did not meet your expectations. It is our priority to provide accommodations that align with our guests' bookings. I regret that the interaction you had with our reception staff did not convey the level of service that we strive to uphold. Your comments regarding the staff's attitude are important, and I will ensure they are addressed internally to enhance our guest experience. We value your feedback as it helps us to improve our services and ensure that future stays are more pleasant. Thank you for bringing these issues to our attention, and I hope to have the opportunity to welcome you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Diya S. Business - Confirmed reviews ALL

The staff was very sweet, my colleague broke a bottle by chance it was very well handled by the staff. I would like to give special note for Krishnal and Pratiksha who helped us during check out. I loved the food it was really yummy. I would definitely come back here if i ever come back to bombay

Dear Diya S., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our staff, particularly Krishnal and Pratiksha, made a positive impact during your visit. It is also delightful to know that you enjoyed the food we offer. We look forward to welcoming you back to ibis Mumbai BKC on your next trip to Bombay. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Tanisha P. Friends - Confirmed reviews ALL

Good experience, nice rooms

Dear Tanisha P., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our service and found your room comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Gaurav J. Business - Confirmed reviews ALL

Room was very compact, bed-sheet is not very clean. No hand towel is provided And main which i noticed is delay in order at breakfast table.

Dear Gaurav J., Thank you for sharing your feedback regarding your recent stay. I apologize for the compactness of the room and any cleanliness concerns you experienced. We take note of your comments about the breakfast service and will address them with the team to enhance our guests' experiences. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Preetam P. Business - Confirmed reviews ALL

Excellent location and comfortable rooms. Service quality was exceptional - Kavyani was great

Dear Preetam P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our rooms comfortable and well-maintained, and that our location met your expectations. Your kind words about Kavyani's service will be shared with our team. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 1.5/5

Santhosh V. Business - Confirmed reviews ALL

Have a shared a detailed feedback with site GM Neha Verma.

Dear Santhosh V., Thank you for your feedback. I regret to learn that your experience did not meet your expectations. I appreciate your communication with our General Manager, and your insights will be reviewed to enhance our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Syed R. A. Business - Confirmed reviews ALL

Overall good experienced

Dear Syed R. A., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found your experience comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Other web-users rate our hotel

  • 334 reviews 9.5/10 Location
  • 758 reviews 7.9/10 Room
  • 2,082 reviews 9/10 Service
  • 28 reviews 8.6/10 WiFi
  • 485 reviews 8.9/10 Cleanliness
  • 349 reviews 8.2/10 Breakfast
  • 345 reviews 9.6/10 Vibe
  • 167 reviews 8.4/10 Amenities

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