ibis Mumbai BKC 3 stars

Customer review rating (ALL Rating) 4.0/5 1,361 reviews

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CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East, 400098 MUMBAI, India

Description

Hotel extras

  • Prime location in BKC, just minutes from Jio World Centre, NMACC, and Bandra Kurla Complex

  • Close to Phoenix Marketcity, Bandra West, Lower Parel, Worli, and Siddhivinayak Temple

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon at Spice It

  • 6 km from Chhatrapati Shivaji International Airport and 24 km from CSMT Railway Station

  • State-of-the-art meeting spaces, ideal for business and leisure travellers

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis Mumbai BKC

CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East
400098 MUMBAI
India

GPS:19.07424, 72.86907

Telephone
Fax +91 22 3129 3600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CSMIA Additional charge
  • BOM Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 206 rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • 206 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children
  • Breakfast à la carte
  • Buffet
  • Express available at any time
  • Express

Business

2 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitness center

  • On site
  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Valet parking

Security

  • Well-lit parking

SPICE IT

Photo out of - SPICE IT

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

Cooking style
International
Capacity
68
Accessibility
Accessible service
400098 Mumbai, India

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

ges a the bar accompanied with delicious bar bites or just unwind at the calm wateringhole or simply get into the groove.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,361 reviews

Customer review rating 2.0/5

Arpita S. Business - Confirmed reviews ALL

Dear Arpita S., Thank you for your feedback. I regret that the room size did not meet your expectations and that you experienced issues with water clogging in the bathroom. I appreciate your insights regarding the food quality and will ensure they are shared with the relevant teams. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Amit G. Business - Confirmed reviews ALL

Dear Amit G., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and our staff attentive. Your suggestion about the culinary preferences has been noted, and we appreciate your insight. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Yogesh T. Business - Confirmed reviews ALL

Dear Yogesh T., Thank you for your feedback regarding the timing of the breakfast tea service. We value your input and will take it into consideration as we continuously strive to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Pawan S. Business - Confirmed reviews ALL

Dear Pawan S., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel neat, clean, and organized. Your positive feedback motivates our team to continue providing excellent service to our guests. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Shubham S. Couples - Confirmed reviews ALL

Dear Shubham s., Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable visit. Thanks and Regards, Neha Verma Director Of Guest Services

Dear Arpita S., Thank you for your feedback. I regret that the room size did not meet your expectations and that you experienced issues with water clogging in the bathroom. I appreciate your insights regarding the food quality and will ensure they are shared with the relevant teams. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Amit G. Business - Confirmed reviews ALL

Nice comfortable stay, chirpy smiling staff, always ready to help, my only request if chef deems fit, avoid adding sweet(sugar/jaggery)to Sambhar and other south indian dishes, rest is perfect.

Dear Amit G., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and our staff attentive. Your suggestion about the culinary preferences has been noted, and we appreciate your insight. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Yogesh T. Business - Confirmed reviews ALL

Breakfast tea serving was too late

Dear Yogesh T., Thank you for your feedback regarding the timing of the breakfast tea service. We value your input and will take it into consideration as we continuously strive to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Pawan S. Business - Confirmed reviews ALL

it was good neat and clean and organized.

Dear Pawan S., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel neat, clean, and organized. Your positive feedback motivates our team to continue providing excellent service to our guests. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Shubham S. Couples - Confirmed reviews ALL

good

Dear Shubham s., Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable visit. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Rishabh S. Business - Confirmed reviews ALL

Well located. Nearby to work location at BKC. Cleanliness and pest control needs improvement. Room had lots of mosquitoes. Food was tasty and good hygiene but room service for food took lot of time.

Dear Rishabh S., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and food quality. However, I regret to learn about the cleanliness and service timing issues you experienced. Your observations will be shared with our team for review. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Amit D. Business - Confirmed reviews ALL

As an ALL Accor Diamond member, I am extremely disappointed with my experience regarding the loyalty points for my stay. I made three bookings through the ALL Accor app, yet points have been credited for only one booking, with no satisfactory explanation for the missing points on the other two. This is highly disappointing and falls well below the expectations one would reasonably have from a loyalty programme, particularly at the Diamond level. As a loyal member, I expect transparency, consistency, and proper recognition of my bookings in accordance with the programme’s terms and conditions. Having to chase missing points despite making reservations through the official app is frustrating and unacceptable. I expect ALL Accor to review all three bookings, clarify the reason for the missing points, and credit all points for which I am eligible under the programme rules. Diamond membership should reflect a meaningful commitment to customer loyalty, not leave members disappointed over the very benefits they are entitled to receive.

Dear Amit D., Thank you for taking the time to share your concerns with us. Firstly, please accept our sincere apologies for the disappointment and inconvenience caused regarding the crediting of your ALL Accor Reward Points. We truly value your continued association with ALL Accor and appreciate your loyalty as a Diamond member. With regard to your concern, we would like to bring to your attention a provision under the ALL Accor membership terms and conditions, which states that a member is eligible to earn Reward Points for a maximum of two invoiced rooms, provided that the member is personally staying in one of these rooms and the second room is not occupied by another ALL Accor member. Accordingly, the eligibility for earning points across multiple room bookings is governed by the above programme guidelines. We sincerely request your understanding that the crediting of points is subject to these membership terms and conditions. We regret that this has caused you inconvenience and understand your expectation of a seamless loyalty experience. Your association with ALL Accor is important to us, and we certainly do not wish for such instances to diminish your confidence in the programme. Thank you once again for your loyalty and understanding. We look forward to welcoming you back to ibis Mumbai BKC. Warm regards, Neha Verma Director of Guest Services ibis Mumbai BKC

Customer review rating 1.5/5

Md H. I. Business - Confirmed reviews ALL

Not as Expected for the amount I paid. Hotel should reimburse for the services not provided for.

Dear Md H. I., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with housekeeping services and the dinner buffet. Your comments are valuable, and I will ensure they are addressed with the relevant teams to enhance our service quality. Please note that our policies do not include reimbursements for services not rendered. We appreciate your understanding and hope to provide a better experience in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Ankeet B. Business - Confirmed reviews ALL

Good

Dear Ankeet B., Thank you for your positive feedback regarding our location. We appreciate your comments about the room size, as we strive to maximize comfort within our available space. Your insights are valuable to us. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Poojitha D. Business - Confirmed reviews ALL

Had a great stay. Service by staff was good. Especially Tanvee. Looking forward to stay once more.

Dear Poojitha D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the service provided by our staff, especially Tanvee. We look forward to welcoming you back for another wonderful experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Siddharth N. Business - Confirmed reviews ALL

The stay was good & comfortable. Soft fluffy bed, & pillows 😊. Well scented lobby, & room. The TV access should reworked.

Dear Siddharth N., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your accommodations comfortable. Your suggestion about the TV access will be noted for future improvements. We appreciate your input and hope to welcome you back soon. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Sukesh V. Business - Confirmed reviews ALL

Previously it was excellent Service This time it was not upto the marks

Dear Sukesh V., Thank you for your feedback regarding the restaurant service during your recent stay. We regret that your experience did not meet the high standards typically associated with our establishment. Your comments will be reviewed to ensure we uphold our commitment to excellence. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Ravi J. Solo - Confirmed reviews ALL

I had excellent stay at IBIS BKC - clean hotel with excellent staff , breakfast was good and was varied, despite next to a busy highway, the rooms were good sound proof, gym was reasonable - may need few more equipments Overall will recommend it

Dear Ravi J., Thank you for your kind words regarding your recent stay at ibis Mumbai BKC. We are delighted to hear that you found our hotel comfortable and our staff accommodating. It is wonderful that you enjoyed the breakfast variety and appreciated the soundproofing of the rooms. We also value your feedback about the gym facilities and will consider it as we strive to enhance our offerings. We hope to welcome you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Santosh U. Families - Confirmed reviews ALL

Awesome

Dear Santosh U., Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and enjoyable. Your satisfaction is our priority, and we appreciate your kind words. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Astuti S. Solo - Confirmed reviews ALL

I was welcomed with the warmest staff who were very helpful and kind. Special mention to Khushi, Devika, Kavyani, Pranit and Krishnal! They accommodated all my requests! Thank you for making it such a pleasant stay!

Dear Astuti S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff provided you with a warm welcome and met your requests. Your appreciation will be shared with them, particularly Khushi, Devika, Kavyani, Pranit, and Krishnal. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Satyam G. Business - Confirmed reviews ALL

Had a great stay at ibis BKC The staff was polite and helpful and everything was well taken care of A special mention to Pranit the Assistant Manager, who was very friendly approachable, and made sure we had a comfortable experience His hospitality really stood out and made our stay even better Thanks to the team for the warm service Would definitely love to visit again

Dear Satyam G., Thank you for sharing your positive experience at ibis Mumbai BKC. We are delighted to hear that you found your stay comfortable and appreciated the hospitality provided by our team, particularly Pranit. Your kind words serve as a great motivation for us to continue delivering exceptional service. We look forward to welcoming you back on your next visit and ensuring another memorable stay. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Rajagopalan M. Business - Confirmed reviews ALL

Very short stay 10pm to 7am. left for temple and came back had breakfast and vacated room. rooms were good, breakfast spread was not that great ( me being a south indian, had only idli) Vada or pongal was not there. Even paratha was not there.

Dear Rajagopalan M., Thank you for sharing your experience with us. We are pleased to hear that you found our location and rooms comfortable. We appreciate your feedback regarding the breakfast options; please rest assured that we continuously strive to enhance our offerings to cater to all tastes. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Shweta N. Business - Confirmed reviews ALL

It was a smooth check in and check out process. Tanvi and Pranit helped a lot and are very supportive. Thank you!

Dear Shweta N., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you experienced a smooth check-in and check-out process, and we appreciate your recognition of Tanvi and Pranit's support. Your satisfaction is important to us. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.0/5

Dipteenbhai S. P. Business - Confirmed reviews ALL

Good

Dear Dipteenbhai S. P., Thank you for your positive feedback. We are pleased to hear that you had a good experience during your stay at ibis Mumbai BKC. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 2.5/5

Sachin K. Business - Confirmed reviews ALL

OK

Dear Sachin K., Thank you for your feedback. We strive for excellence and appreciate your input, though it seems we did not meet your expectations. Your comments are important to us as we continue to improve our services. Thanks and Regards, Neha Verma Director Of Guest Services

Other web-users rate our hotel

  • 345 reviews 9.5/10 Location
  • 783 reviews 7.8/10 Room
  • 2,132 reviews 9/10 Service
  • 28 reviews 8.8/10 WiFi
  • 498 reviews 8.9/10 Cleanliness
  • 355 reviews 8.2/10 Breakfast
  • 352 reviews 9.7/10 Vibe
  • 170 reviews 8.4/10 Amenities

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