ibis Mumbai BKC 3 stars

Customer review rating (ALL Rating) 4.0/5 1,119 reviews

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CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East, 400098 MUMBAI, India

Description

Hotel extras

  • Prime location in BKC, just minutes from Jio World Centre, NMACC, and Bandra Kurla Complex

  • Close to Phoenix Marketcity, Bandra West, Lower Parel, Worli, and Siddhivinayak Temple

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon at Spice It

  • 6 km from Chhatrapati Shivaji International Airport and 24 km from CSMT Railway Station

  • State-of-the-art meeting spaces, ideal for business and leisure travellers

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Stay on a higher floor and enjoy 2 complimentary pints of beer per day, 30% off food and beverages, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), and 20% discount on laundry items per day (Benefits are non-cumulative)

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis Mumbai BKC

CTS No 6951 CST Road, Kolevery Village, Kalina, Santacruz East
400098 MUMBAI
India

GPS:19.07424, 72.86907

Telephone
Fax +91 22 3129 3600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CSMIA Additional charge
  • BOM Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 206 rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • 206 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children
  • Breakfast à la carte
  • Buffet
  • Express available at any time
  • Express

Business

2 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitness center

  • On site
  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Valet parking

Security

  • Well-lit parking

SPICE IT

Photo out of - SPICE IT

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

Cooking style
International
Capacity
68
Accessibility
Accessible service
400098 Mumbai, India

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our Spice it restaurant and bar offers you a unique opportunity to explore Indian, Oriental, and European spices. Create your own combination and watch our chefs prepare it in front of you.

ges a the bar accompanied with delicious bar bites or just unwind at the calm wateringhole or simply get into the groove.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,119 reviews

Customer review rating 5.0/5

Rupak K. Families - Confirmed reviews ALL

Dear Rupak k., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found your experience comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Pawan K. Business - Confirmed reviews ALL

Dear Pawan K., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with the dining service. Your comments have been noted, and we will review our processes to ensure timely service for all our guests in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Anirban P. Business - Confirmed reviews ALL

Dear Anirban P., Thank you for your feedback. We appreciate your comments regarding comfort and satisfaction. Should you have any specific concerns or suggestions for improvement, please feel free to share them with us directly. Your insights are valuable in enhancing our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 2.5/5

Akshit M. Families - Confirmed reviews ALL

Dear Akshit M., Thank you for your feedback regarding your recent stay. I sincerely apologize for the pest issues you encountered in your room. It is our policy to ensure clean and comfortable accommodations for all guests, and I regret that we fell short during your visit. Your comments regarding the service provided have been noted, and I assure you that we take such matters seriously to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Pranav G. Business - Confirmed reviews ALL

Dear Pranav G., Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the issues you encountered with the washrooms and towels. Your observations are important to us as we continually strive to maintain our standards and ensure a pleasant stay for all our guests. Thanks and Regards, Neha Verma Director Of Guest Services

Dear Rupak k., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found your experience comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Pawan K. Business - Confirmed reviews ALL

I had a very bad experience at the Ibis Hotel and I will never go to a hotel like this in the future. I had to wait 2 hours for dinner every night to eat roti. Management is requested to fix lunch and dinner first.

Dear Pawan K., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with the dining service. Your comments have been noted, and we will review our processes to ensure timely service for all our guests in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Anirban P. Business - Confirmed reviews ALL

Satisfied

Dear Anirban P., Thank you for your feedback. We appreciate your comments regarding comfort and satisfaction. Should you have any specific concerns or suggestions for improvement, please feel free to share them with us directly. Your insights are valuable in enhancing our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 2.5/5

Akshit M. Families - Confirmed reviews ALL

The room did have pest issues with multiple ants and spiders which was quite concerning. It was late in the night and by the time we reached the room we did inform the staff and they did cleaned the area with a cloth however this is not the quality of service we expect at all.

Dear Akshit M., Thank you for your feedback regarding your recent stay. I sincerely apologize for the pest issues you encountered in your room. It is our policy to ensure clean and comfortable accommodations for all guests, and I regret that we fell short during your visit. Your comments regarding the service provided have been noted, and I assure you that we take such matters seriously to enhance our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Pranav G. Business - Confirmed reviews ALL

The standards are on a steady decline - towels not being replaced well, smelly bathrooms . Within a few years of opening, standards are declining

Dear Pranav G., Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the issues you encountered with the washrooms and towels. Your observations are important to us as we continually strive to maintain our standards and ensure a pleasant stay for all our guests. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Mamta J. Families - Confirmed reviews ALL

I enjoyed my stay at Ibis. I look forward to staying there again when I visit Mumbai.

Dear Mamta J., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location convenient. We look forward to welcoming you back on your next visit to Mumbai. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 2.0/5

Harsha P. Business - Confirmed reviews ALL

Multiple service related experiences were below par: - Firstly just reaching out through a phone all was impossible. Was trying to get through and ask about parking facility but spent a few hours just to get through - I was visiting with my husband and a second key card was denied which was requested because our work timings were different and we had to either wait for each other to go down and escort the other to reach the room because we had just one key card, this is really pathetic, it was such a simple ask - We were 2 people in the room and 2 bottles of water was not enough, we asked for more water which was not received. When both the bottles were over, we called for water again and again, it took 45 mins to get a bottle of water - Post breakfast in the morning, I went back to the room before leaving for work, saw the housekeeping had already started, i requested if could be done later as Inhad to get ready and leave. But the response I get is that “i have already timed myself for cleaning this room now so I cannot leave” ultimately I did whatever was possible and left leaving me with no choice. i travel quite a lot and have never had such basic issues with a brand like IBIS. These are little asks that even the smallest and remotest hotel not deny or cannot help with. Poor experience and overall felt like customers are not important to the staff at that hotel at all.

Dear Harsha P., Thank you for sharing your feedback regarding your recent stay at ibis Mumbai BKC. I sincerely apologize for the inconveniences you encountered, as your experience does not reflect our commitment to providing exceptional service. I regret to hear about the difficulty you faced while trying to reach our team regarding the parking facilities. We strive to ensure that our communication channels are accessible and efficient, and I appreciate your patience in this matter. Furthermore, I understand the frustration caused by the inability to provide an additional key card for your room. Our policies are designed for security; however, I will ensure that your feedback regarding this is relayed to the management team for consideration. Regarding the water service and housekeeping timing, I apologize for the delays and understand how they affected your stay. We aim to provide timely assistance, and it is disappointing to learn that we fell short in these areas. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve the guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Nikhila D. Business - Confirmed reviews ALL

No proper business center and no lan connection in a non-existent business center. Cramped rooms with no space.

Dear Nikhila D., Thank you for sharing your feedback regarding your recent stay. We regret to learn that the room size did not meet your expectations and that the restaurant's operating hours were inconvenient for you. We understand the importance of providing a suitable environment for business travelers and will take your comments into consideration as we continue to enhance our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Sumit K. K. Business - Confirmed reviews ALL

Not worth of Money what I Paid. Very poor House Keeping Services. Rooms were not well prepared

Dear Sumit k. K., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with room preparation and the level of service from our reception and housekeeping teams. Your comments are invaluable as we strive to improve our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Sridhar K. P. Business - Confirmed reviews ALL

I got a double occupancy room with king bed.I requested for single bed 5 times ,the hotel staff assured me to get it resolved every time but did not come back.

Dear Sridhar K. P., Thank you for your feedback. I regret that your request for a single bed was not fulfilled despite multiple assurances from our team. We strive to meet guest preferences and will review our communication processes to enhance service delivery in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Rathod K. Business - Confirmed reviews ALL

In the restaurant we were not served properly every time we need to seek for a person to call and ask for food order . Despite the staff was available I felt totally ignored ! Food was good but not the service . The staff was behind me for giving the google review . If you focus on service people will voluntarily give you good review you may need to try tactics to get good reviews

Dear K. Rathod, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the property and the quality of food. However, it is concerning to learn about your experience with the service in the restaurant. We strive to provide attentive service, and it is disappointing to know that we fell short in this aspect during your visit. Additionally, we appreciate your perspective on feedback solicitation and will take it into consideration for future improvements. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Ajit K. Business - Confirmed reviews ALL

Too much costly Not have facilities as they charging

Dear Ajit K., Thank you for sharing your feedback. I regret to learn that your experience did not meet your expectations regarding room size and value for money. We appreciate your comments as they help us improve our services in the future. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 4.5/5

Soma B. Families - Confirmed reviews ALL

I stayed with my family for one night at this hotel. The rooms were clean, the bathroom was well appointed and toiletries were provided.

Dear Soma B., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found the rooms clean and the bathroom well appointed. We aim to provide our guests with a comfortable experience and appreciate your kind words. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Krishnachaitanya V. Business - Confirmed reviews ALL

Every thing is good but front reception should be trained and talking long time and no proper quick action

Dear Krishnachaitanya V., Thank you for your feedback. I apologize for any delays experienced during your check-in process. We continuously strive to enhance our service standards and appreciate your input as it highlights areas for improvement. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Jatin R. Business - Confirmed reviews ALL

I asked for my stay expense receipt at reception. I was told that i will receive it over mail. I never did. Contacted over phone 02… but someone is just picking and disconnecting. Last tried around 4pm, 1st sep Extremely unprofessional. Pls provide stay bill / receipt immediately Call me if anything. My contact 76…

Dear Jatin R., Thank you for your feedback regarding your recent experience at ibis Mumbai BKC. I sincerely apologize for the inconvenience you encountered in obtaining your stay receipt. It is our priority to ensure that all requests are handled efficiently, and I regret that we did not meet your expectations in this instance. I encourage you to contact us via email at your earliest convenience, and we will ensure that your receipt is sent promptly. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Hiren B. Business - Confirmed reviews ALL

Dear Accor team, I am writing to formally lodge a complaint regarding the highly unprofessional behavior of your duty manager and the poor service recovery I experienced during my recent stay at your property IBIS MUMBAI BKC. On August 30, 2026, during checkout, I requested that the remaining balance of our stay be settled by burning approximately 4,000 points from my account and 1,000 points from my brother's account, as he was staying with me. Instead of verifying my account or checking the system, the duty manager immediately became argumentative. She aggressively stated that this was against policy, had never been done before, and went so far as to threaten to file a case against me. This hostile response was entirely unjustified, especially since your staff had previously accommodated this request. Furthermore, despite my brother holding a Silver Membership with Accor, our request for a late checkout was handled poorly. Your front desk began calling my room repeatedly starting from 1:10 PM on August 30, 2026. I have preserved all call recordings as evidence of this harassment. Additionally, the front desk operations were highly inefficient. During both check-in and check-out, only one staff member was managing the desk despite two computer terminals being available. When I requested that the second terminal be staffed to expedite the long waiting lines, the duty manager dismissively informed me that no one else was available. Given the severity of the duty manager's behavior and the clear gaps in service, I expect a thorough investigation into this matter and a prompt resolution. Sincerely, Hiren B.

Dear Hiren B., Thank you for sharing your feedback regarding your recent experience at ibis Mumbai BKC. I would like to sincerely apologize for the distressing situation you encountered with our duty manager and the dissatisfaction you felt regarding the service you received. I understand how important it is for guests to feel respected and valued, and I regret that our interaction did not reflect this. It is concerning to hear about the manner in which your request was handled, as our goal is always to provide assistance in a professional and courteous manner. Additionally, I acknowledge your comments regarding the late checkout process and the staffing at the front desk. We strive to ensure that all requests are managed efficiently, and it is clear that we fell short during your visit. Please be assured that your feedback will be reviewed thoroughly as part of our commitment to improve our services. We appreciate your patience and understanding in this matter. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.5/5

Sunilkumar Y. Business - Confirmed reviews ALL

over all is good

Dear SunilKumar Y., Thank you for your feedback. We appreciate your positive note about your overall experience. Should you have any specific concerns or suggestions for improvement, we welcome your insights as they help us enhance our services. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 5.0/5

Jagteshwar S. Business - Confirmed reviews ALL

Excellent

Dear Jagteshwar S., Thank you for your positive feedback regarding the food. We are delighted to hear that you enjoyed your dining experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back soon. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 0.5/5

Vinit K. C. Solo - Confirmed reviews ALL

Spider on bed , delayed services, safe not working , AC conking off, clueless and uncaring staff … list goes on

Dear Vinit K. C., Thank you for your feedback. I regret to hear that your stay did not meet your expectations due to cleanliness issues, service delays, and maintenance concerns. We take such matters seriously and will review them to improve our guest experience. Thanks and Regards, Neha Verma Director Of Guest Services

Customer review rating 3.0/5

Satindra S. Business - Confirmed reviews ALL

Room service order took more than an hour , people wouldn’t respond on phones ( both room service and guest services numbers were either unreachable or largely unresponsive

Dear Satindra S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the delays you experienced with our room service and the lack of responsiveness from our team. Your comments are invaluable, and we will take them into consideration as we strive to improve our service. Thanks and Regards, Neha Verma Director Of Guest Services

Other web-users rate our hotel

  • 280 reviews 9.3/10 Location
  • 646 reviews 7.8/10 Room
  • 1,754 reviews 8.8/10 Service
  • 22 reviews 9.3/10 WiFi
  • 763 reviews 8.4/10 Food
  • 404 reviews 8.8/10 Cleanliness
  • 318 reviews 8.1/10 Breakfast
  • 294 reviews 9.7/10 Vibe

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