ibis Mumbai Airport Hotel 3 stars

Very convenient location if you have an early departure. Staff are very friendly and helpful

The room was comfortable and everything worked perfectly. The staff were friendly and helpful. The breakfast was also good.

Do get the front desk to smile & greet guests properly; I understand locals tend to take advantage for the friendliness however foreigners like us would love to see some warm and friendly faces; hope things improve at your end .

Its a hotel for business travellers, for Rs 10,000 a night you expect hotel room to be clean, room slippers, tooth brush/paste (basic amenities) to be provided. A Steam Press so you can iron your clothes for a business meeting. The room had dirty floors, room slippers were missing and had to request. The iron provided was a (non steam) 1970's version that sucked at ironing... The room didnt smell fresh as welll...

Very small rooms and bathroom Compared to images on website. Not worth the amount paid

Hassle free check-in, stay & check-out. Great service from the staff.

Staff was accommodating, friendly and helpful with arranging airport pickup and dropoff. Breakfast buffet was tasty with several choices of both food and drink.

add gym & swimingpoool

The room that was provided to us had such bad smell of smoke mixed with some kind of air purifier. Not only our room, but also the common areas on level 4 where we stayed had a similar bad smell. Not only us, but the guests we met on level 4 also complained of the same. We stayed in room #403. I did complain of the bad smell and people came in and just sprayed some air purifier. They didn’t care to resolve the issue any other way. Later I found a can with cigarette Stubbs that I had to dispose. After which the smell only resided, but it was there. We were in a non-smoking floor and that was the situation. I wonder how bad the situation was if it were a smoking floor. I had booked the room using my points online, yet at the time of the check out I was asked to pay the room rent again. I had to resolve the whole thing once again after explaining to the staff. This is once again an unnecessary step. The restaurant had such bad service, right from ill-maintained tables, to the staff that was serving there (like they were being forced to serve). The breakfast buffet was always either not maintained well or the quality of cooking was so bad that we were forced to not eat at all. I have stayed many a times at Novotel and other Accor properties, but this was by far the worst experience. I am utterly disappointed and makes me wonder how I should make sure this doesn’t happen again.

All the staff members right from checking to check out were very courtious and helpful ! Rooms are comfortable and clean ! Complete value for money ! Keep it up guys !

Found the room extremely small - like travelling on a cruise ship. Food variety in room service is pathetic. Ordered one Chola Kulcha. The same came with only one Kulcha. No one the the world can call this a meal. Had to order extra Kulcha which was charged for and came after long time. No newspaper provided in room. Had to call for one.

Front office and room service staff are good, coperative and professional..

They gave different prices for the room and one of the receptionist was rude and after my check out money that they blocked hasn’t released yet to my account although they said it will be released in 48 hours

Nice hotel. Nice service. Shudir in Brackfast area waiter provides very dedicated service. Check in is easy. Only problem is mosquitos in lobby and food area. It should be taken care. Location is great.

Horrible room,horrible bed linen,rude staff Very expensive, Accor members do not get fooled into taking Accor membership, other hotel booking apps give cheaper rooms at the same properties if at all you insist staying there