ibis Mumbai Airport Hotel 3 stars

Very comfortable room, facilities and pleasant staff

My stay at ibis was brief (for single night), however, the room, hotel services and meals were all nice. While all went nice, I was surprised to see the difference of more than Rs. 2000 for on-the-go price (as compared with what I booked my room for). While I understand that the rates change every now and then, at least for the members the offered price should be that.

They give racist service. Indians are given the best service than other races

The experience was too good there. Stay was to good. Buffet quality of food was excellent.

We should have luggage pick up , I had to carry my own luggage which is wrong

All as expected, checked in online. Was rather suprised to get burnt fried eggs at breakfast, thank goodness I wasn't French, Accor is usually known for its food. No time to complain as I had a flight to catch. Also I thought that there was free transport transfer to the airport but ended up having to pay 1,000 rupees when the trip from the airport only cost 500. How was it so expensive?

+’s : Check in and check out was a breeze Food & Resturant service was just superb, hats off to your chef and Resturant staff -‘s: Wifi was bad Room was not very clean Bedsheet, pillowcase and towels had tears, guess were very old

Room was good. Bed was not that great. 2 single mattresses combined to make double bed was creating discomfort.

After arriving late at night we decided not to take any chances and book with a well known brand. We booked a Queen Room with extra benefits. When we arrived at 3am the booked room was not available. We had to accept the twin room since it was the middle of the night and the options where nil. No apology from the front desk staff was given. The room given had problems with the key card, The reader was often not able to read the card properly. This problem existed throughout the stay, The next day we wanted to avail for our free drinks included in the room rate. After ordering we were advised, that we should have vouchers for theses. These vouchers should have been handed to us at check in, which was not the case. We were able to retrieve them that day after flagging this up. I enquired about late check out the night before. They couldn’t confirm it because of the booking, but the front desk advised to check with them in the morning shortly before 12. In that case we needed to get ready early anyway. All in all it was not even remotely the standard I would expect from ibis and especially at this high room rate. The rooms were old but okay.

Staff not courteous in dining area Check out process was bad, I checked out on 20th Feb at 10am after handing over keys to front desk, when I received bill it shows my checkout date as 21st Feb 2020 at 4pm and they charged me for one extra day. Not you are giving excuse that alteration could have done before checkin, at least your front desk guy should communicate / ask why I am checking out one day in advance and should communicate that there would be one day charges, I am requesting at least to change the check out date but no one is listening in the hotel.

It was a good stay. But i have a issue in my payment as Rs. 7179.22 is charged twice on credit card account. Need refund for the same

Pleasant

Not satisfied with the room in terms of the price; Not at all spacious and toilets were too compact. We booked on corporate rates which includes breakfast. However, staff dont seem to be aware of this and we were initially denied of the service. Breakfast also lacked variety and there was no one to come and ask us regarding the food and if we need anything extra like egg/dosa dishes that need to ordered separately. Checkout was a hassle as your system went down and the staff weren't courteous enough to reassure us that our bill receipt would be provided in due course.

Overall good place foods fine service is quick.

Staff polite, friendly and efficient. Good buffet, especially dinner. However rooms small, some noise from renovations, annoying when you need to rest.