ibis Mumbai Airport Hotel 3 stars

A nice ambiance.

Food and accommodation very nice. Good approaching only one guy in the reception rudly talking to the people.

Good staff

1. In keeping with covid safety and hygenie protocol, we were expecting certain standards but did not realise it would be soul-less. 2. No warmth in welcome on arrival. No assistance offered to take bags until we said 'can you help us?' same on check out too 3. We would imagine that will low occupancies staff would have more time, but all are disenaged. 4. We got late to c/o so we called the hotel to pack our things and release the room. We got a call that the housekeeping boy found a 'stinky bag'..imagine this the lady says'there is a stinking bag and we dont know what is in it ? Is this how your staff is trained to speak with guests? We say we dont understand what she is referring to. On reaching the hotel, our 'pooja/prayer items - 1. parents photpgraph, mother mary statue, sai baba statue, pray beads, prayer incesnse is soaked and wet with a discarded falooda drink that we had kept aside! to throw away. 5. Please help me understand how can a room boy pick up pooja items kept on a table and discarded, old falooda filled glass that does not have a lid and is pouring over be placed with pooja items. Dont they teach 'to repect guest items??' forget that dont they teach common sense to seperate garbage from prayer items just from visual sight?? 6. I asked the receptionist and she smiled and said well... . No assistance to get the frames cleaned , no assistance to offer any help, apologies was a far away thought. 7. i asked for tissue and a bag to seperate the garbage from our pooja items 8. Even on departure the team were not warm, just to the point and almost we felt like we were troubling them in an empty hotel. 9. We realise the rates were low, but we paid in full to what was published on booking.com and never asked for a discount. We took this hotel because of the proximity to the airport. That is all. Never again. 10. Lastly, please convey to the team there is no gun to their heads, their disastisfaction offering service is so so evident that they dont even try to hide it. p.s. we enjoyed our room service food though the QR code enabled menu did not allow us to complete the process and we had to call the room service number to place the order.

Rooms were clean, spacious rooms. What I didn't like was the room service. No body picked up our calls. Except the end when we were supposed to leave. Other than that stay was relaxing.

Excellent service

every thing was well managed

Satisfactory stay

It’s was very good experience. Well managed. It’s was a pleasant experience.

good hotel located clsoed to domestic air. supporting staff. particulary neeraj in restaurant was very helpful. the food quality in restaurant was exceptionally good. hotel serves very good breakfast and wifi connectivity is also ok

Staff at ibis mumbai is rude and have no manners to speak to customers. Their behavior is unprofessional. The rooms are not kept clean bedding wasn’t proper. Overall worst experience. Hopefully the management makes a not of it and makes some changes

Real value for money. Excellent location, clean rooms and basic amenities. You have everything that you need for a short business trip. The front desk staff is courteous and helpful and if you have stayed there before you ID is preserved so that you don’t have to present it again. Very convenient isn’t it. 👍

Extreme compact room..after making full payment..I was disturbed time n again that payment isn't reflecting..inspite of sharing all details..not worth! Average rating ! Could be better at service...disappointed with room !₩

This trip was not do good experience. The linens and towels were badly maintained. The room had bad smell snd didn't give me the comfort as I used enjoy. The food served were not so good. The complimentary breakfast was cold and not worth

I have stayed at Ibis before but wondered what it would be like after the lockdown. Surprisingly it was even better than before. The covid safety measures were all followed. Social distancing was strictly adhered to. Their welcome drink was very refreshing. The rooms were cleaner thsn before. The complementary dinner was very good. The only thing i really missed was a good breakfast to start my day as i used to leave for work very early in the morning. I guess the other guests had time for a breakfast of their choice. Hoping for some good packed breakfast nect time