ibis Mumbai Vikhroli 3 stars

Customer review rating (ALL Rating) 3.9/5 442 reviews

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CTS No 17, Lal Bhahdur Shastri Road, Vikhroli, 400083 MUMBAI, India

Description

Hotel extras

  • Conveniently located

  • Longest breakfast

  • Our library - the hub for voracious readers

  • State-of-the-art Meeting and events facilities

  • Plug and Play Corner at social hub

Our accommodation(s)

Hotel location

ibis Mumbai Vikhroli

CTS No 17, Lal Bhahdur Shastri Road, Vikhroli
400083 MUMBAI
India

GPS:19.120389, 72.925472

Telephone
Fax +91 22 6920 9898

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Spice IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  442 reviews

Service needs improvement

Customer review rating 2.0/5

Vishal B. Families - Confirmed reviews ALL

hotel itself is nice and clean. Good breakfast too. The service is horrible. The checki n process can take anywhere from 30 mins to 1 hour. The hotel is not aware of details of online bookings. I had two bookings and for both the hotel wanted to charge me extra we are talking 50000+ rupees. Lucky I checked my online booking and even then they argued saying that the tax is more or some excuse. We had also paid for breakfast and our name was not on the list and the staff had to ask us to wait until they checked via a phone call. this is quite embarrassing. your staff needs more training to handle these issues. ordered a cup of tea from room. and took an hour to get it very slow service for an overpriced cup of tea. Ordered an uttapam one morning and waffles another morning both rook around 45 minutes to arrive. The housekeeping staff never replace all the items. sometimes they would just give one towel Check out process was not smooth as well. Amy brother in india was paying for accommodation with his Indian credit card. it was taken on checkin and hold ut on it. I checked with the receptionist night before check out and they said they had everything and check out should be easy. In the morning, they needed credit vats again as the hold expires in 14 days and need the card again causing frustration. I think the staff need to be more aware of all the processes and need more training. luckily, we could send a payment link to my brother to pay.

Dear Vishal B., Thank you for taking the time to tell us about your experience at the ibis Mumbai Vikhroli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varsha Kode Director Guest Service

Good location, service is nice too

Customer review rating 3.5/5

Vicky Families - Confirmed reviews ALL

Good location, service is nice too, but only thing is that the food could have been better in Buffet when cost is high... Also I did not get bonus points for my stay & also didnt get 20% more bonus when booking through app.

Dear Vicky D., Thank you for taking the time to tell us about your experience at the ibis Mumbai Vikhroli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varsha Kode Director Guest service

Excellent stay

Customer review rating 5.0/5

Shubha N. Business - Confirmed reviews ALL

Staff behaviour is too good

Dear Shubha N., We very much appreciate your comments regarding your stay at the ibis Mumbai Vikhroli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varsha Kode Director Guest service

Well located

Customer review rating 4.5/5

Sunanda Business - Confirmed reviews ALL

Friendly staff

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Mumbai Vikhroli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varsha Kode Director Guest service

Not felt welcomed

Customer review rating 2.5/5

Rajesh Business - Confirmed reviews ALL

I felt the reception was not welcome.

Dear Rajesh D., Thank you for taking the time to tell us about your experience at the ibis Mumbai Vikhroli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varsha Kode Director Guest service

Other web-users rate our hotel

  • 343 reviews 8.8/10 Location
  • 951 reviews 7.1/10 Room
  • 2,218 reviews 8.9/10 Service
  • 26 reviews 7.9/10 WiFi
  • 1,075 reviews 8.7/10 Food
  • 439 reviews 8.9/10 Cleanliness
  • 418 reviews 9.8/10 Vibe
  • 316 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.