ibis Mumbai Vikhroli 3 stars

Customer review rating (ALL Rating) 3.9/5 859 reviews

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CTS No 17, Lal Bhahdur Shastri Road, Vikhroli, 400083 MUMBAI, India

Description

Hotel extras

  • Conveniently located

  • Longest breakfast

  • Our library - the hub for voracious readers

  • State-of-the-art Meeting and events facilities

  • Plug and Play Corner at social hub

Our accommodation(s)

Hotel location

ibis Mumbai Vikhroli

CTS No 17, Lal Bhahdur Shastri Road, Vikhroli
400083 MUMBAI
India

GPS:19.120389, 72.925472

Telephone
Fax +91 22 6920 9898

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Spice IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  859 reviews

Customer review rating 4.5/5

Bijendra P. Business - Confirmed reviews ALL

very nice stay sound free

Dear Bijendra, Thank you for your kind words regarding the cleanliness and breakfast during your stay. We are pleased to hear that you enjoyed a sound-free environment, contributing to a pleasant experience. It is our aim to provide excellent service to all our guests. Regards, Abhishek Pillai Director Guest Service

Customer review rating 3.5/5

Sanal P. Couples - Confirmed reviews ALL

The stay is at a good location with decent sized rooms.

Dear Sanal, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay during your check-in. Your time is important to us, and we understand how frustrating it can be to wait, especially when the room is already ready. Our team should have informed you promptly, and we regret that this did not happen. Please be assured that we have shared your comments with our front office team to ensure better communication and a smoother check-in experience for our guests in the future. We truly appreciate your patience and understanding. We hope to have the opportunity to welcome you again and provide you with a much improved experience. Regards, Abhishek P. Director Guest Service

Customer review rating 0.5/5

Dharmdev M. Business - Confirmed reviews ALL

Morning breakfast service and quality of food is really not good

Dear Dharmdev, Thank you for taking the time to share your feedback. I’m really sorry to hear that our breakfast service and the quality of food didn’t meet your expectations. We take your comments seriously, and I’ve already discussed them with our culinary and service teams. Based on your feedback: We are reviewing our breakfast menu to make improvements to both the variety and quality. We’re working on making the service more efficient — ensuring food is fresh, hot, and replenished more often. We will retrain some of our staff to make sure guests feel better attended to during breakfast service. I understand how important a good breakfast is to the start of your day, and I sincerely apologies for falling short this time. We’d love to make it up to you — please reach out to me directly next time you visit, and I’d be happy to personally ensure a better breakfast experience for you. Thank you again for your honest feedback. It helps us improve. Regards, Abhishek Pillai Director Guest Service

Customer review rating 4.0/5

Deepak J. Business - Confirmed reviews ALL

For someone who always comes and stays almost a week every time I visit - I did notice upgrades in terms of teams service and the food quality & variety. Happy to know that you are taking few steps in the right direction, but I have to say there is still a lot of steps need to be taken. , I have to compliment the chef as this visit the food menu options especially in à la carte and it’s taste is far more superior, including the dinner buffet, with each dish having their DISTINCT taste & felt FRESH. I have nothing against Room cleanliness because the guys are doing a fantastic job but then in terms of the price point the quality and the size of the rooms are they feel claustrophobic for my stature 2nd day onwards. TUSHAR, don’t go by his size- he is rocket 🚀 - Gentleman with Bun (sorry missed his name)- own best smile in ibis, the lady who makes chai (True lifeline of breakfast) and the lady (person with disability) in white shirt, and Kanak for her liveliness, they ALL were really kind to me and helpful throughout my stay. It was their service, attentiveness and assistance that Made my stay this time even more comforting. However, with breakfast being the epicenter of the entire hotel, I still feel it needs improvement: • For refilling the food • For refilling cutlery and crockery • For refilling and refreshing the buffet chafing dishes • And refilling should not only happen but needs to happen faster and more smoothly So that if the juice, muesli, or even serving glasses and bowls run out, it doesn’t take ages to replenish the supplies because frankly, many times they never get refilled at all.. And if anyone in management believes the LIVE counter can be handled by one person, especially when the restaurant is fully packed, you really need to come to the floor because that expectation is completely unrealistic and disconnected from reality! ————— Structurally speaking, with 15 floors and just two elevators, it took me and a friend seven attempts to get a lift with space during breakfast hours from 6th floor. Most of the times, I ended up walking down from the 11th floor instead which is much faster, and honestly, more pleasant than being squeezed in. ————— Thank you once again for everything ! Food for Thought - 1. Area infront of Lobby could be used for customers (not smoking) to relax… with access from lobby ! 2. A walking track stretching the internal perimeter of the hotel with some calorie markings would be great 👍 initiative. Hopefully the garbage dum outside the hotel will be fixed or reduce to a side some day!

Dear Deepak, Thank you for your thoughtful feedback regarding your recent stay at ibis Mumbai Vikhroli. We are delighted to hear that you have noticed improvements in our team’s service and the quality of our food offerings. Your compliments to our culinary team and specific staff members are greatly appreciated and will be shared with them. We understand your concerns regarding the room size and the breakfast service. While we strive to maintain room standards that meet our guests’ expectations, we are continuously evaluating our breakfast operations to enhance the experience. Your observations about the need for quicker replenishment of food and cutlery will be taken into account as we work to improve our service during peak hours. Furthermore, we appreciate your suggestions regarding the lobby area and the walking track. We are committed to creating a more comfortable environment for our guests and your insights are valuable in this process. We hope to welcome you back in the future for an even better experience. Regards, Abhishek Pillai Director Guest Service

Customer review rating 0.5/5

Muniprasad C. Business - Confirmed reviews ALL

Toilet is not clean and room service is bad. The people in reception is not helpful and answer very rudely

Dear Muniprasad, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience during your stay, and I sincerely apologize for the inconvenience caused. We take cleanliness and guest satisfaction very seriously, and I regret that the condition of the toilet did not meet your expectations. I will immediately bring this matter to the attention of our housekeeping team to ensure that we maintain the highest standards of cleanliness in all rooms. Regarding the service you received, I am deeply concerned to hear that the reception staff was not helpful and that their responses were rude. This is certainly not the level of service we aim to provide, and I will address this issue with our front desk team to ensure that this behavior is corrected and that we are always courteous and accommodating to our guests. Your feedback is invaluable to us, and we are committed to improving our services based on your experience. I apologize once again for the frustration this has caused and assure you that we are taking steps to make the necessary improvements. We hope you will give us another chance to provide you with the positive experience you deserve. Regards, Abhishek Pillai Director Guest Service

Other web-users rate our hotel

  • 306 reviews 8.9/10 Location
  • 887 reviews 6.8/10 Room
  • 2,751 reviews 8.9/10 Service
  • 22 reviews 6.3/10 WiFi
  • 1,284 reviews 8.7/10 Food
  • 485 reviews 8.5/10 Breakfast
  • 477 reviews 9.7/10 Vibe
  • 430 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.