Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.4/5 2,372 reviews

Sofitel Mumbai BKC - Image 1
Sofitel Mumbai BKC - Image 2
Sofitel Mumbai BKC - Image 3
Sofitel Mumbai BKC - Image 4

Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,372 reviews

TripAdvisor Rating  4.8/5  9,076 reviews

Great experience

TripAdvisor rating 5.0/5

Sunshine52520837979 TripAdvisor review

Great Staff. Shekhar was specially good , very friendly and was very quick in setting up the room when I requested to do so at short notice

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Customer review rating 2.0/5

Henna D. Business - Confirmed reviews ALL

Getting an early check-in despite requesting in advance was a nightmare. One of the evenings at the lounge - I had to wait for 45mins for a lemon tea (Ashish). There was a clear discriminatory attitude. Check out again took more than 20mins and till date (3 days after check out) I haven’t received my invoice on my email despite requesting for it

Bonjour Valued Guest, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique.. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Customer review rating 4.0/5

Taru A. Business - Confirmed reviews ALL

Rooms are good. Breakfast could be better, their was no change in menu for both days.

Bonjour Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Customer review rating 4.0/5

Martim R. Business - Confirmed reviews ALL

Stay was good, staff is very nice and location convenient for my business. Although all that I needed, Hotel shows its age and can benefit from renovation.

Bonjour Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Customer review rating 5.0/5

Anthony P. Business - Confirmed reviews ALL

Stayed for 8 nights and was very impressed with the Hotel and staff.

Bonjour Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,013 reviews 9.4/10 Location
  • 2,017 reviews 8.6/10 Room
  • 6,363 reviews 9.5/10 Service
  • 31 reviews 7.2/10 WiFi
  • 3,302 reviews 9.5/10 Food
  • 1,394 reviews 9.4/10 Vibe
  • 1,090 reviews 9.5/10 Breakfast
  • 874 reviews 8.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai