French luxury and local cuisine in the world's most exciting city
The flagship of Sofitel Hotels & Resorts in India, Sofitel Mumbai BKC (approved and certified 5 Star Deluxe by Govt. of India, MoT, HRACC) is the gem of Mumbai's luxury 5-star hotels, celebrating a perfect mélange of the French way of life and warm Indian hospitality. Strategically located in the central business district of the city - the Bandra Kurla Complex, Sofitel Mumbai BKC is designed specifically for the global traveller, offering multifaceted experiences in cuisine, entertainment and relaxation.
Situated in Bandra Kurla Complex, Sofitel Mumbai BKC enjoys easy access to Consulates, Banks, Bharat Diamond Bourse, Jio World Garden, Jio World Drive, Jio World Convention Centre, NMACC, major tourist attractions as well as the Mumbai Airport. Discover a shining experience in Mumbai's soaring financial district. A city of diamonds & stars, Mumbai is famed for its 'diamantaires' and Bollywood glitz. Encounter a glimmering icon of the city's modern renaissance in neo-art nouveau Sofitel design.
Being in the geographical heart of Mumbai, Sofitel Mumbai BKC has easy access to Bandra West, major tourist attractions, entertainment and shopping centres in south Mumbai via the Sea Link and north Mumbai via the Eastern and Western Express Highways.
The grandeur of Sofitel Mumbai BKC is reflected in its unrivalled facilities & personalised service from the heart. Welcome to this stunning address in the heart of the city and discover a home away from home, where luxury is the key essence.
Neha Chhabra, Hotel Management
Please note that all rooms and suites in the hotel are non-smoking.
Hotel extras
Within five minutes walking distance of the US Consulate & Jio World Convention Centre
Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access
Furry friends are welcome. Kindly contact reservations for terms and conditions.
Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options
Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
LUXURY ROOM, 1 King Size Bed
, Room 2 :
LUXURY ROOM, 2 Single Beds
Room
LUXURY ROOM, 1 King Size Bed
Photo out of - LUXURY ROOM, 1 King Size Bed
35 SQM / 377 SQF Room, Working space, Mini-Bar, Complimentary high-speed WiFi, Sofitel MyBedTM, Coffee/Tea Amenities, In-Room Safe, Separate Shower and Bathtub, Luxurious Bath Amenities.
JUNIOR SUITE KING, BREAKFAST, HI-TEA, MEETING ROOM FOR 1HOUR, AIRPORT TRANSFER T1 and T2 only
Photo out of - JUNIOR SUITE KING, BREAKFAST, HI-TEA, MEETING ROOM FOR 1HOUR, AIRPORT TRANSFER T1 and T2 only
48 51 SQM Suite, Club Millesime Access, Complimentary high speed WiFi, Sound System, Sofitel MyBedTM, Coffee Tea Machine, In Room Safe, Separate Shower and Bathtub, Luxurious Bath Amenities, and Two way Airport Transfer for CSMIA T1 and T2 included
PRESTIGE SUITE KING, BREAKFAST, HI-TEA, COCKTAIL HRS, MEETING ROOM FOR 1HOUR, AIRPORT TRANSFER
Photo out of - PRESTIGE SUITE KING, BREAKFAST, HI-TEA, COCKTAIL HRS, MEETING ROOM FOR 1HOUR, AIRPORT TRANSFER
53 SQM to 77 SQM Suite, Club Millésime Access, Complimentary high-speed WiFi, Sound System, Sofitel MyBedTM, Coffee/Tea Machine, In-Room Safe, Separate Shower and Bathtub, Luxurious Bath Amenities, Two-Way Airport Transfer for CSMIA T1 and T2.
Discover an epicurean multi-cuisine buffet at Pondichéry Café! Indulge in a range of delicacies serving the best of world cuisines crafted by our talented chefs, along with refreshing beverages.
Please note: Pets are not permitted in the restaurant.
Cooking style
International
Capacity
120
Accessibility
Accessible service
C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 Mumbai, India
Discover an epicurean multi-cuisine buffet at Pondichéry Café! Indulge in a range of delicacies serving the best of world cuisines crafted by our talented chefs, along with refreshing beverages.
Please note: Pets are not permitted in the restaurant.
JYRAN - TANDOOR DINING & LOUNGE
Photo out of - JYRAN - TANDOOR DINING & LOUNGE
A contemporary style & the cuisine of warriors & poets, make this Indian Northwest Frontier Province culinary experience, magical!
Savour an innovative beverage menu too, featuring exquisite Gin concoctions.
Note: Pets are not permitted in the restaurant
Cooking style
Regional
Classifications & labels
2025 - Times Food and Nightlife Award - Best Indian Premium Dining
Capacity
160
Accessibility
Accessible service
C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 Mumbai, India
A contemporary style & the cuisine of warriors & poets, make this Indian Northwest Frontier Province culinary experience, magical!
Savour an innovative beverage menu too, featuring exquisite Gin concoctions.
Note: Pets are not permitted in the restaurant
ARTISAN - BAR & LOUNGE
Photo out of - ARTISAN - BAR & LOUNGE
Savour delectable dishes & refreshing beverages in charming interiors & al fresco dining, while you sway to eclectic tunes every day at this chic venue of music and gastronomy in the heart of Mumbai.
Please note: Pets are not permitted in the restaurant.
Savour delectable dishes & refreshing beverages in charming interiors & al fresco dining, while you sway to eclectic tunes every day at this chic venue of music and gastronomy in the heart of Mumbai.
Please note: Pets are not permitted in the restaurant.
TUSKERS - VEGETARIAN DINING BAR
Photo out of - TUSKERS - VEGETARIAN DINING BAR
As the name suggests, Tuskers, a specialty restaurant, is inspired by the regal & merciful vegetarians the Elephants. Prepared by a 'Maharaj' in an exclusive independent kitchen, Tuskers offers the purest of vegetarian cuisines in a Thali.
Cooking style
Vegetarian cuisine
Capacity
70
Accessibility
Accessible service
C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 Mumbai, India
As the name suggests, Tuskers, a specialty restaurant, is inspired by the regal & merciful vegetarians the Elephants. Prepared by a 'Maharaj' in an exclusive independent kitchen, Tuskers offers the purest of vegetarian cuisines in a Thali.
Page out of
LE BAR DIAMANTAIRE
Photo out of - LE BAR DIAMANTAIRE
Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and a unique Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers.
Please note: Pets are not permitted in the bar.
Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and a unique Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers.
Please note: Pets are not permitted in the bar.
L'OH Pool & Bar
Photo out of - L'OH Pool & Bar
L'OH open-air pool, a uniquely shaped work of azure blue art, enjoys both sun and shade. Relax in its waters above the bustling city below while you order refreshing drinks from the poolside bar or soak up the sun on a lounger with your favorite book.
L'OH open-air pool, a uniquely shaped work of azure blue art, enjoys both sun and shade. Relax in its waters above the bustling city below while you order refreshing drinks from the poolside bar or soak up the sun on a lounger with your favorite book.
5 breakfasts
Photo out of - Breakfast
Savor a sunrise symphony at Pondichéry Café's breakfast buffet. Immerse yourself in an expansive array of delights with choice of live hot stations, Continental, Indian, American selection, healthy bites and fresh fruit juices.
Buffet
Savor a sunrise symphony at Pondichéry Café's breakfast buffet. Immerse yourself in an expansive array of delights with choice of live hot stations, Continental, Indian, American selection, healthy bites and fresh fruit juices.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
Closed
Sunday
Closed
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Pondichéry Café All-day Dining
Breakfast à la carte
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Artisan - Bar & Lounge
Breakfast à la carte
Opening hours
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Pondichéry Café All-day Dining
Room service
Because great days always start with a good breakfast. Stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
In-Room Dining
Children
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Pondichéry Café All-day Dining
Savor a sunrise symphony at Pondichéry Café's breakfast buffet. Immerse yourself in an expansive array of delights with choice of live hot stations, Continental, Indian, American selection, healthy bites and fresh fruit juices.
Pool
Photo out of - Pool
For the lovers of open air and pool-side decks, there's L'OH Pool & Bar. A serene open air space overlooking the calm blue waters of the azure swimming pool, where one can relax and bask in the sunlight.
L'OH Pool
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Lifeguard
Access & Security
Lifeguard
Pool areas wheelchair accessible
Ramp access
Dimension
Pool Depth Min:
0.82 m /
2.7 ft
Pool Size Min:
12.16 m /
4 ft
Pool Size Max:
18.85 m /
6.2 ft
For the lovers of open air and pool-side decks, there's L'OH Pool & Bar. A serene open air space overlooking the calm blue waters of the azure swimming pool, where one can relax and bask in the sunlight.
Fitness center
Photo out of - Fitness center
Sofitel FITNESS offers a modern approach to fitness, with dedicated relaxation areas and state-of-the-art workout areas in its gym. Sofitel FITNESS offers a blend of performance and freedom of use, bringing guests the latest exercise technology.
Sofitel FITNESS
Sofitel FITNESS offers a modern approach to fitness, with dedicated relaxation areas and state-of-the-art workout areas in its gym. Sofitel FITNESS offers a blend of performance and freedom of use, bringing guests the latest exercise technology.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Core/stability training equipment
Cardiovascular equipment
TV in the room
Towels available
Wellness services and equipments
Area lounge
Jacuzzi/Whirlpool bath
Sauna room
Personal lessons and special care
Kynesis
Fitness coach
Sofitel FITNESS offers a modern approach to fitness, with dedicated relaxation areas and state-of-the-art workout areas in its gym. Sofitel FITNESS offers a blend of performance and freedom of use, bringing guests the latest exercise technology.
Spa
Photo out of - Spa
Additional charge
Rejuvenate skin and soul with facials, massages, and full-body treatments at Sofitel SPA with L'OCCITANE. Experience a fusion of French expertise and Asian traditions, incorporating ancient beauty recipes for sublime relaxation.
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Tea Room
Spa Treatment
Fresh whole fruit available
At your disposal
Towels available
Bathrobe available
Slippers
Access & security
Reduced mobility Facilities
Wheelchair access
Rejuvenate skin and soul with facials, massages, and full-body treatments at Sofitel SPA with L'OCCITANE. Experience a fusion of French expertise and Asian traditions, incorporating ancient beauty recipes for sublime relaxation.
Celebrate the most important occasion of your lives in magnifique style. Exquisite Mumbai wedding venues and French elegance set the stage for unforgettable celebrations. Tailor a series of extravagant events with Indian tradition and French savoir-faire.
Wedding co-ordinator
Sofitel's InspiredWeddings Planner guides you in creating extraordinary events custom designed to reflect your desires. Our experienced team manages each detail with expert care and dedication.
Celebrate the most important occasion of your lives in magnifique style. Exquisite Mumbai wedding venues and French elegance set the stage for unforgettable celebrations. Tailor a series of extravagant events with Indian tradition and French savoir-faire.
It started with the customer experience team. Hats off to jahnvi and the check in agent .Unfortunately I cannot remember her name . All the staff made the stay brilliant. I have only onle tiny complaint. The platinum bar and the food and beverage offerings is terrible. Your competitors are doing so much more ! You dont even have one appetiser that is warm ! It is a bit bizarre if you ask me. Kindly work on it.
Dear Mr. D.,
Bonjour Namaskar!
Thank you for sharing your valuable feedback .
It is truly a pleasure to know that you had a pleasant stay with us and appreciated the arrival experience extended by Janhvi . Your kind words are truly valued.
However, we sincerely apologize that your experience did not fully meet your expectations. We have duly noted your valuable feedback and shared your comments with the concerned team for necessary attention and improvement. We continuously strive to enhance our services and ensure a memorable experience for all our guests.
We look forward to welcoming you back and provide you with an enhanced stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 3.0/5
Tushar A.
Couples
-
Confirmed reviews ALL
We liked the hospitality but the rooms are outdated. The lights were not working properly and the bathtub drain valve came out while operating. The breakfast was great lots of options and the staff was very caring and helpful. Not a big thing but we were also not offered the welcome drink at check in as a perk of the membership (It was very hot and it would have been a good thing)
Dear Mr. A.,
Bonsoir Namaskar!
Thank you for taking the time to share your valuable feedback. We are pleased to know that you appreciated the warm hospitality of our team, enjoyed the breakfast spread, and found our team caring and helpful.
However, we sincerely apologize that your experience did not fully meet your expectations. Your satisfaction is very important to us, and it’s disappointing to know we fell short.
We have duly noted your feedback regarding your arrival experience and the maintenance concerns highlighted by you and have taken it up with our concerned team for review and necessary improvements, as we continuously strive to enhance our service standards and provide a seamless experience for all our guests.
We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back and provide you with an enhanced and seamless stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Unmesh T.
Business
-
Confirmed reviews ALL
Overall rooms, restaurants and ambience is top notch. Staff and place has a positive vibe all around and always ready to help.
Dear Mr. T.,
Bonjour Namaskar!
Thank you for sharing your feedback.
It is truly a pleasure to know that your experience felt both memorable and meaningful.
Your kind words are truly appreciated and valued about the chef .
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Nishit S.
Business
-
Confirmed reviews ALL
"Our stay was very pleasant and comfortable. The staff was courteous, the service was excellent, and the overall hospitality made our experience truly memorable. We look forward to staying with you again."
Dear Mr. S.,
Bonjour Namaskar!
Thank you for sharing your feedback.
It is truly a pleasure to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Dipesh L.
Business
-
Confirmed reviews ALL
Exclusive and well balanced
Dear Mr. L.,
Bonjour Namaskar!
Thank you for sharing your valuable feedback .
It is truly a pleasure to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Dear Mr. D.,
Bonjour Namaskar!
Thank you for sharing your valuable feedback .
It is truly a pleasure to know that you had a pleasant stay with us and appreciated the arrival experience extended by Janhvi . Your kind words are truly valued.
However, we sincerely apologize that your experience did not fully meet your expectations. We have duly noted your valuable feedback and shared your comments with the concerned team for necessary attention and improvement. We continuously strive to enhance our services and ensure a memorable experience for all our guests.
We look forward to welcoming you back and provide you with an enhanced stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 3.0/5
Tushar A.
Couples
-
Confirmed reviews ALL
We liked the hospitality but the rooms are outdated. The lights were not working properly and the bathtub drain valve came out while operating. The breakfast was great lots of options and the staff was very caring and helpful. Not a big thing but we were also not offered the welcome drink at check in as a perk of the membership (It was very hot and it would have been a good thing)
Dear Mr. A.,
Bonsoir Namaskar!
Thank you for taking the time to share your valuable feedback. We are pleased to know that you appreciated the warm hospitality of our team, enjoyed the breakfast spread, and found our team caring and helpful.
However, we sincerely apologize that your experience did not fully meet your expectations. Your satisfaction is very important to us, and it’s disappointing to know we fell short.
We have duly noted your feedback regarding your arrival experience and the maintenance concerns highlighted by you and have taken it up with our concerned team for review and necessary improvements, as we continuously strive to enhance our service standards and provide a seamless experience for all our guests.
We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back and provide you with an enhanced and seamless stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Unmesh T.
Business
-
Confirmed reviews ALL
Overall rooms, restaurants and ambience is top notch. Staff and place has a positive vibe all around and always ready to help.
Dear Mr. T.,
Bonjour Namaskar!
Thank you for sharing your feedback.
It is truly a pleasure to know that your experience felt both memorable and meaningful.
Your kind words are truly appreciated and valued about the chef .
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Nishit S.
Business
-
Confirmed reviews ALL
"Our stay was very pleasant and comfortable. The staff was courteous, the service was excellent, and the overall hospitality made our experience truly memorable. We look forward to staying with you again."
Dear Mr. S.,
Bonjour Namaskar!
Thank you for sharing your feedback.
It is truly a pleasure to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Dipesh L.
Business
-
Confirmed reviews ALL
Exclusive and well balanced
Dear Mr. L.,
Bonjour Namaskar!
Thank you for sharing your valuable feedback .
It is truly a pleasure to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for another Magnifique experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Arjun J.
Couples
-
Confirmed reviews ALL
Every staff member is well trained, very active, bright and go beyond their job titles. No was never an answer to us. Hotel amenities are top notch. Everything you touch feels perfect. 10/10.
The chocolate silk tart was to die for.
Dear Mr. J.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Michael E.
Couples
-
Confirmed reviews ALL
+ Smooth airport pickup (sorry for the wait due to long immigration process), confirmed via e-mail and WhatsApp, Mandal was friendly and well prepared with refreshing beverages. Greatly appreciated!
+ Friendly and efficient check-in at late night
+ Beautiful preparation of room with cake, cushions and roses in the bathtub for our anniversary in addition to welcome gifts. Greatly appreciated!
+ Amazing pool area
+ Fantastic club lounge staff, especially the lady at reception and Mayuri and Chirag
+ Thank you to housekeeping manager Vijay and the tailor for fixing the strap of our suitcase cover
- p.m. pool attendant asked us to leave pool as soon as the huge digital clock turned 20:00:01, even though that clock is 4 minutes fast.
- Staff at Tuskers almost forced us to give a 5* Google review while still sitting there, he clicked the 5* in all categories and entered his name. However I did not publish, since such a behavior is certainly not 5*
- changing payment (to "pay with points") of prepaid rate was not possible in hotel; other hotels are certainly more flexible in this regard
Customer review rating 4.5/5
Abhijit V.
Families
-
Confirmed reviews ALL
Warm staff of HK, FO&F&b
Dear Mr. V.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful, Your kind words about our team are truly appreciated and valued.
We have duly noted your feedback regarding the variety of dishes and have shared your comments with our culinary team for review. We appreciate your feedback and will continue to strive to enhance our dining experience to better meet our guests’ expectations.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 2.0/5
Daksh M. S.
Couples
-
Confirmed reviews ALL
To sum it up in short I have received better hospitality at Ibis than Sofitel even though Sofitel is supposed to be a luxury stay. It felt like no one wanted to have us. And to make it even worse, we had to wait 35 minutes for our vehicle to be brought up. It was parked up from a long time but no one came to us to inform that while we were in the lobbby even though they asked us to stay there. And when I left from there after confronting them, they murmured some words behind my back but I was in no mood to argue.
Dear Mr. S.,
Bonjour Namaskar!
Thank you for sharing your valuable feedback with us.
We sincerely apologize for the disappointing experience you had during your stay. We regret that our service and hospitality fell short of your expectations, particularly the delay in retrieving your vehicle and the lack of timely communication from our team. This is certainly not the level of service we strive to provide. Please be assured that your feedback has been taken it up with the our team for a necessary corrective action. We truly value your feedback and remain committed to improving our service standards to ensure a warm, respectful, and seamless experience for all our guests.
We look forward to the opportunity of welcoming you back and provide you with a seamless and an enhanced experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Marcus B.
Business
-
Confirmed reviews ALL
was a great experience as always
Dear Mr. B.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your valuable feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Sonal J.
Business
-
Confirmed reviews ALL
The stay was awesome, room was well maintained and esthetic.Food was really tasty.
Dear Ms. J.,
Bonjour Namaskar!
Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an amazing stay experience and appreciated the well maintained aesthetic hotel.
Your appreciation about the team is truly valued and It means a lot to us.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Ketan S.
Business
-
Confirmed reviews ALL
Very nice stay with excellent service provided by staff. They know my schedule and requirements and accordingly they keep things ready. It's like HOME away from HOME.
Dear Dr. S.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your valuable feedback.
We are delighted to know that your experience felt both memorable and meaningful.
Your kind words are truly appreciated and valued for our team.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Kunal D.
Business
-
Confirmed reviews ALL
Staff was great I really love the place
And Poonam maam helped us a lot
Dear Mr. D.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 2.0/5
Nikhil S. S.
Families
-
Confirmed reviews ALL
Sofitel has consistently been the only hotel that manages to disappoint me with every visit. Following my previous stay, I had shared detailed feedback regarding the poor service and overall experience. After receiving an apology from the management, I decided to give the property another opportunity, genuinely hoping that corrective measures would have been implemented.
Unfortunately, nothing has changed. If anything, this visit has further reinforced my concerns about the hotel’S. service standards, guest safety, and overall management accountability.
1. Unprofessional and Rude Reception Staff
The hotel makes an excellent first impression with its ambience and interiors. However, that impression is immediately ruined by the attitude of the reception staff. Their behaviour was rude, unwelcoming, and completely inconsistent with the hospitality standards expected from a luxury hotel. A beautiful property means very little when basic courtesy and professionalism are missing.
2. Unacceptable Response to a Basic Request for My Baby
During my stay, I requested a blanket for my baby. To my disbelief, I was bluntly informed that the hotel did not have one and that, since I was travelling with a baby, I should have brought my own.
I find this response absolutely unacceptable. While I understand that certain amenities may be subject to availability, the dismissive manner in which the request was handled demonstrated a complete lack of empathy, courtesy, and hospitality. Is this genuinely how Sofitel expects its staff to treat families travelling with infants?
3. Failure to Release or Communicate the Pre-Authorisation at Checkout
Despite settling my final bill in cash, the receptionist neither cancelled the card pre-authorisation nor informed me about its status.
After leaving the property, I had to take a cab back to the hotel specifically to request that the pre-authorisation be cancelled.
Why should a guest have to return to the hotel to address something that should have been proactively explained and managed during checkout?
Is it not the hotel’S. responsibility to clearly communicate the status of a guest’S. pre-authorisation and explain the release process? This reflects a serious lapse in checkout procedures and staff accountability.
4. Poor Housekeeping and Room Hygiene
The room was dusty, and several surfaces felt sticky and inadequately cleaned. This is simply unacceptable for a hotel positioning itself in the luxury hospitality segment.
Cleanliness is a fundamental expectation, not an additional luxury that guests should have to request.
5. Serious Health and Safety Concern – Pest Control Without Prior Notification
The most concerning incident involved pest control activities being carried out at the property without any prior communication or warning to guests.
I have an allergy to pest-control chemicals, and the exposure triggered a wheezing episode, causing significant physical distress and disrupting my stay.
This was not merely an inconvenience. It was a serious health and safety concern that could potentially have been avoided through appropriate communication and preventive measures.
Guests should be informed in advance when chemical treatments are scheduled, particularly when such activities may affect individuals with respiratory conditions, allergies, infants, or other vulnerabilities.
I expect the management to explain why guests were not notified and what safety precautions were implemented.
My Final Assessment
What disappoints me most is not simply the number of issues encountered, but the fact that these problems have persisted despite previous feedback and assurances from management.
An apology is meaningful only when it is followed by visible corrective action. Repeated apologies without improvement raise serious questions about how genuinely guest feedback is taken.
Sofitel may have the ambience and appearance of a luxury hotel, but luxury hospitality is ultimately defined by professionalism, attention to detail, cleanliness, guest comfort, and, most importantly, safety.
I expect a formal response from senior management addressing each of these incidents, particularly the pest-control exposure, the unacceptable treatment of my family, and the shortcomings in checkout procedures.
At this stage, I have very little confidence that another routine apology will resolve anything. What is required is accountability, transparency, and demonstrable corrective action.
A five-star reputation should be reflected in five-star service, not merely in the hotel’S. interiors or branding.
Dear Mr. S. ,
Bonjour Namaskar!
Thank you for sharing your detailed feedback with us about your recent stay with us .
We sincerely apologize that your experience did not meet your expectations. We have taken note of your feedback and shared it with our team to implement the necessary corrective actions. We remain committed to continuously improving our services and enhancing the overall guest experience.
We truly value your feedback and look forward to the opportunity of welcoming you back and provide you with a more seamless, comfortable, and enhanced stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Shraddha C.
Business
-
Confirmed reviews ALL
Comfortable stay and great experience, food was great too!
Dear Ms. C.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Mahima J.
Business
-
Confirmed reviews ALL
Excellent
Dear Ms. J.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 5.0/5
Perry E.
Business
-
Confirmed reviews ALL
Spa and salon were excellent and food was amazing.
Dear Mr. E.,
Bonjour Namaskar!
Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an amazing stay experience and enjoyed spa and salon services.
At Sofitel Mumbai BKC, we strive to create moments that However, We sincerely apologies that your experience did not fully meet your expectations.
We truly value your feedback about the room and have duly noted to ensure you an improved services in future .
We look forward to welcoming you back and provide you with an enhanced and seamless stay experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.0/5
Pranav J.
Couples
-
Confirmed reviews ALL
My title basically sums it up. Our overall experience was great, comfortable, the staff was great, the gestures made by the staff to make our day special was awesome too.
The only area where improvement can be done is the room interiors. I believe our hotel room needs a makeover, it feels a bit dated and overdone.
Dear Mr. J.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest. Thank you for taking the time to share your valuable feedback.
We are delighted to know that you had a pleasant and comfortable stay with us. However, we sincerely apologise that certain aspects of your experience did not fully meet your expectations.
Please be assured that we have duly noted your feedback regarding the room and shared your comments with our team to ensure that the necessary corrective actions are taken. We remain committed to continuously enhancing our standards to ensure our guests enjoy the comfort and experience they deserve.
We look forward to welcoming you back with the opportunity to provide you with an even more enhanced experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 4.5/5
Faiyaz K.
Friends
-
Confirmed reviews ALL
Nice area , not crowded and central location .
Courteous staff always helpful.
Dear Mr. K.,
Bonsoir Namaskar!
It was indeed a pleasure to have you with us as our valued guest and Thank you for sharing your wonderful feedback.
We are delighted to know that your experience felt both memorable and meaningful.
At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable, but deeply enriching and your feedback is a beautiful affirmation of this philosophy.
We look forward to welcoming you back for creating another memorable experience.
Sincèrement,
Team Sofitel Mumbai BKC
Customer review rating 2.0/5
David B.
Business
-
Confirmed reviews ALL
In short the level of cleanliness, at the hotel was not up to standard. I was too tired on arrival to change room and had full days each day of business meetings. The room was clean enough to sleep in but was not the pleasant retreat I had hoped for from my days of business meetings in Mumbai. The bathroom was not clean enough, there was black mold between the tiles and on the shower glass. The primary shower head was also leaking and had been "repaired" with tape. The grouting in the bathroom and the seals both in the bathroom and the bedroom itself were not professionally done. The wardrobe was not dusted, the plugs and switches in the room by next to bed were loose and the reading spotlights did not work.
The breakfast was OK and the food was safe to eat, if not great. The all-day dining restaurant unfortunately was populated by black flies.
Therefore, there was quite a lot bad about the experience, that said, there transportation I booked was managed well and the concierge and front desk were pleasant to deal with. The car I was allocated did have a check engine light on permanently. We didn't have any breakdowns luckily.
You may ask why I didn't ask to change room. I arrived after 2am and needed to sleep to be ready for a morning of meetings and I had video calls and other things to work on during all the evenings. I didn't have the time and was too exhausted to go through the process of moving late after a full day of work. Given the experience of the rest of the property there was no guarantee it would be better. The housekeeping team needs to raise their standards. Sofitel elsewhere in Asia is much better. I won't be staying at any of your Indian properties in future.
Dear Mr. B.,
Bonsoir Namaskar!
Thank you for taking the time to share your detailed feedback regarding your recent stay with us.
Please accept our sincere apologies that your experience fell significantly short of the standards you rightly expect from Sofitel.
We have taken a note of all the concerns you have raised and have shared your feedback with our respective teams to ensure that the necessary corrective actions are implemented. We remain committed to enhancing our standards of cleanliness, maintenance, and overall service quality to deliver the exceptional experience our guests deserve.
We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience that better reflects the standards and hospitality .
Sincèrement,
Team Sofitel Mumbai BKC
Web-users rating
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Frequently asked questions
Sofitel Mumbai BKC is located at C 57 Bandra Kurla Complex, Bandra East, Mumbai. We are in the heart of the central business district, just a 25-minute walk from Bandra Station. Our location offers easy access to the US Consulate, Jio World Convention Centre, and Mumbai Airport.
Sofitel Mumbai BKC offers various room categories including Luxury Rooms, Executive Rooms, and Club Millesime Rooms. Our suites range from the Junior Suite King to the expansive Imperial Suite with separate master and guest bedrooms. Many of our accommodations feature city views and dedicated working spaces for business travellers.
Sofitel Mumbai BKC offers a variety of amenities including:
Complimentary Wi-Fi and valet parking
Breakfast at Pondichéry Café
L'OH outdoor pool and Sofitel Spa with L'Occitane
Sofitel Fitness center and 11 meeting rooms
Wheelchair accessibility and pet-friendly options
Some services are available for an additional fee.
At Sofitel Mumbai BKC, you can dine at Pondichéry Café, Jyran - Tandoor Dining & Lounge, Tuskers - Vegetarian Dining Bar, or Artisan - Bar & Lounge. Jyran and Tuskers are open from 07:00 PM to 11:00 PM, while Artisan serves from 11:00 AM to 11:00 PM. We offer 24-hour room service, vegetarian menus, and children's options to suit all tastes.
At Sofitel Mumbai BKC, check-in is from 03:00 PM and check-out is up to 12:00 PM. Members of the ALL Accor loyalty program benefit from preferential conditions like late check-out, which can also be requested when booking or at the front desk. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Mumbai BKC regularly offers special deals and discounts through our ALL Accor loyalty program, where members benefit from preferential rates year-round. You can also take advantage of exclusive offers up to 40% off by checking the Deals section on all.accor.com. Book directly via our website or app to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Mumbai BKC using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Sofitel Mumbai BKC, pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Sofitel Mumbai BKC offers 11 meeting rooms and a business center with high-tech facilities. Our largest room can accommodate up to 300 people in a 883 m² space. High-speed Wi-Fi is available throughout our meeting and workspace areas.
You can host weddings and events at Sofitel Mumbai BKC, which features nine banqueting venues and an InspiredWeddings Planner. Our spaces can accommodate up to 300 guests for meetings or 200 for banquets. We blend Indian tradition with French elegance to create unforgettable celebrations in our indoor and outdoor venues.
Sofitel Mumbai BKC is wheelchair-accessible and offers five rooms specifically designed for guests with reduced mobility. We provide accessible bathrooms with 32-inch wide doors and ramp access to the pool area. Our restaurants and public spaces are also fully accessible to ensure a comfortable stay for everyone.
Yes, Sofitel Mumbai BKC allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel Mumbai BKC, you can reach several locations on foot:
US Consulate: 5 minutes
Jio World Convention Centre: 5 minutes
Bandra Station: 25 minutes
Sofitel Spa with L'Occitane at Sofitel Mumbai BKC offers a fusion of French expertise and Asian traditions through facials and massages. Our wellness facilities include a sauna, jacuzzi, and a relaxing tea room. You can rejuvenate your skin and soul with our full-body treatments in a serene, accessible environment.
Business travellers at Sofitel Mumbai BKC can utilize 11 meeting rooms, a business center, and high-speed Wi-Fi. Each room includes a business desk and a safe large enough for a laptop. Breakfast is available from 06:00 AM via room service or 07:00 AM at Pondichéry Café to suit your schedule.
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3.3/5
