Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.4/5 2,368 reviews

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C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 MUMBAI, India

Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Telephone
Fax +91 22 6117 5001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,368 reviews

TripAdvisor Rating  4.8/5  9,076 reviews

Good stay, but check-in issues took away from the experience

TripAdvisor rating 3.0/5

vir3n TripAdvisor review

Stayed at the Sofitel BKC Mumbai for a night and had a good time apart from a few things. Rooms are great and big, staff at both Pondicherry Cafe and Club Millesime deserve a shoutout. The concierge was great and helped us with each query we had. I was given certain information over the phone by the front office prior to arrival, which was not fully honored at check-in. Make sure to have such communication confirmed over email or remember the staff member’s name you spoke to, as they tend to ask for proof of conversation. Unfortunately, this experience at check-in affected our mood for the rest of the day. I would say their ALL Accor status recognition is average, at best.

Bonjour Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you. We request you to please share your contact details at taniska.chakrabarti@sofitel.com to be able to connect with you and offer a better resolution and ensure your comfort and satisfaction as your feedback is extremely valuable to us We are delighted to welcome you back with us. Sincerement, Neha Chhabra, General Manager Sofitel Mumbai BKC!

Shekhar from housekeeping is excellent!

TripAdvisor rating 5.0/5

Connector61237304828 TripAdvisor review

Shekhar keeps the room in great condition and offers me with great services. He is professional and friendly. Thank you so much.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Clean and Consistent!

TripAdvisor rating 5.0/5

Sanvitha S TripAdvisor review

Shekhar was super helpful and very prompt in ensuring our room was clean and neat ever day during our stay. Always felt refreshed and clean after coming back to our room!

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Customer review rating 5.0/5

Shashi M. Couples - Confirmed reviews ALL

Very comfortable and relaxed stay

Luxury Hotel stay in Mumbai

TripAdvisor rating 5.0/5

D3246TIjohnw TripAdvisor review

Booked Sofitel as a result of a stay at another Sofitel. Was not disappointed. Hotel has a great staff, friendly and helpful. The hotel is some distance from Central Mumbai but relatively close to the airport. Traffic in and around the area is the typical chaos found in India. No trouble to get Uber's and taxi's. Room was a reasonable size with a comfortable bed. We had our adult daughter with us and needed a rollaway which was not at all comfortable (too hard) and cme without enough pillows. Small pool area on 3rd floor was neat and tidy although water seemed a bit chilly. Good poolside service. Cafe and breakfast buffet were very good. Lots of chocies at reasonable prices and staff were helpful and friendly. Concierge and front of hotel deserve special mention for their helpfulness. Would definitely stay here again if ever back in Mumbai.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

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Other web-users rate our hotel

  • 1,046 reviews 9.4/10 Location
  • 2,090 reviews 8.6/10 Room
  • 6,503 reviews 9.5/10 Service
  • 31 reviews 7.4/10 WiFi
  • 3,344 reviews 9.4/10 Food
  • 1,429 reviews 9.4/10 Vibe
  • 1,091 reviews 9.5/10 Breakfast
  • 887 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.