Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.5/5 2,162 reviews

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Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Room 1

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,162 reviews

Customer review rating 4.0/5

Vinod G. Friends - Confirmed reviews ALL

Dear Mr. G., Bonjour Namaskar! Thank you for sharing your feedback. It is truly a pleasure to know that your experience felt both memorable and meaningful. However, we noticed that you rated your experience low in accommodation. We would truly appreciate it if you could share more detailed feedback about your stay. Your insights will help us better understand what went wrong and allow us to improve our services. We hope you will give us another opportunity to provide you with improved services in future. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 3.0/5

Karan S. Business - Confirmed reviews ALL

Dear Mr. s., Bonjour Namaskar! Thank you for taking time to share your feedback with us. I sincerely apologize that your recent experience did not fully meet your expectations. Your satisfaction is very important to us and it’s disappointing to know we fell short. Please accept our sincere apologies for the inconvenience caused. We are truly sorry to learn that you found our staff to be unhelpful and that you encountered multiple instances of poor attitude, particularly in our restaurant and cafés. This is certainly not the standard of comfort and service we strive to provide to our guests. Your feedback has been shared with our team to prevent such occurrences in the future. We value your comments as they help us improve our services and guest experience. We hope you will give us another opportunity to provide you with improved services in future. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 4.0/5

Rakesh R. Business - Confirmed reviews ALL

Dear Mr. R., Bonjour Namaskar! Thank you for taking the time to share your feedback with us. We sincerely apologize that the pillows provided during your stay were not comfortable and affected the quality of your sleep. We understand how important a restful night's sleep is and we regret that we did not meet your expectations in this regard. We would also like to apologize for not promptly informing you that we offer a pillow menu, which is available in every guest room. It includes a selection of different pillow types to suit individual comfort preferences. Had we informed you during your stay, we would have been delighted to arrange an alternative pillow for you. Please accept our sincere apologies for this oversight. Your feedback has been shared with our team as a reminder to proactively inform our guests about the pillow menu and ensure they are aware of the options available to enhance their comfort. Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a much more comfortable and enjoyable stay. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 1.5/5

Kavita B. Families - Confirmed reviews ALL

Dear Mr. B., Bonjour Namaskar! Thank you for taking time to share your feedback with us. I sincerely apologize that your recent experience did not fully meet your expectations. Your satisfaction is very important to us and it’s disappointing to know we fell short. Please accept our sincere apologies for the inconvenience caused. We sincerely apologize for not being able to promptly assist you. Unfortunately, despite checking with our housekeeping and lost and found teams, we were unable to locate the item. This is certainly not the standard of comfort and service we strive to provide to our guests. Your feedback has been shared with our team to prevent such occurrences in the future. We value your comments as they help us improve our services and guest experience. We hope you will give us another opportunity to provide you with improved services in future. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 5.0/5

Bikramjeet V. Families - Confirmed reviews ALL

Dear Mr. V., Bonjour Namaskar! Thank you for sharing your feedback. It is truly a pleasure to know that your experience felt both memorable and meaningful. At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable but deeply enriching and your feedback is a beautiful affirmation of this philosophy. We look forward to welcoming you back for another Magnifique experience. Sincèrement, Team Sofitel Mumbai BKC

Other web-users rate our hotel

  • 848 reviews 9.5/10 Location
  • 1,605 reviews 8.8/10 Room
  • 5,307 reviews 9.6/10 Service
  • 33 reviews 7.5/10 WiFi
  • 2,752 reviews 9.4/10 Food
  • 1,186 reviews 9.7/10 Breakfast
  • 1,151 reviews 9.5/10 Vibe
  • 641 reviews 8.5/10 Amenities

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