Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.5/5 2,152 reviews

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Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Room 1

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,152 reviews

Customer review rating 0.5/5

Rochelle D. Business - Confirmed reviews ALL

Dear Ms. D., Bonsoir Namaskar! Thank you for taking the time to share your detailed feedback. We sincerely apologies for the frustration and disappointment caused by the way your late check-out request was handled. We fully understand how unacceptable it was to have to follow up multiple times without receiving a response from our team. While late check-out is subject to availability, we completely agree that you should have been informed accordingly. The lack of follow-through and communication fell short of the service standards we strive to uphold. Please be assured that your feedback has been taken seriously and shared with the concerned teams. We will ensure that such requests are handled properly with clear communication, and timely follow-up going forward. We sincerely regret that this experience did not meet your expectations. We hope to have another opportunity to restore your trust and demonstrate the level of service you expect from us. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 3.0/5

Nailah N. M. Couples - Confirmed reviews ALL

Dear Mr. M., Bonsoir Namaskar! Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to know that you appreciated the warm and friendly service of our team, our convenient location, and the quality of the food at our main restaurant. We sincerely apologies for the inconvenience caused to you. We understand your concerns regarding value for money and the importance of well-maintained facilities, and we regret that we fell short of your expectations on this occasion. Please be assured that your feedback regarding room upkeep, bathroom maintenance, and mattress comfort has been duly noted and shared with the concerned teams for review and necessary improvements. We truly value your loyalty to the Sofitel brand and hope you will give us another opportunity to welcome you back and provide you with the refined comfort and experience in future. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 4.5/5

Anand P. Families - Confirmed reviews ALL

Dear Mr. P., Bonsoir Namaskar! Thank you for sharing your wonderful feedback with us. We are delighted to know that you chose to celebrate your birthday with us and that our team was able to fulfil your requests and make the occasion special. At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable but deeply enriching and your feedback is a beautiful affirmation of this philosophy. We look forward to welcoming you back to our hotel for another Magnifique experience. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 3.5/5

Tazeen K. Families - Confirmed reviews ALL

Dear Ms. K., Bonsoir Namaskar! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused to you. We understand how important a comfortable and restful sleep is. Please be assured that your feedback has been duly noted and have duly noted your preference for a firm mattress for your future stays. We hope you will give us another opportunity to welcome you back and provide you with a more comfortable and restful experience. Sincèrement, Team Sofitel Mumbai BKC

Customer review rating 4.5/5

Rajesh K. Business - Confirmed reviews ALL

Dear Mr. K., Bonsoir Namaskar! Thank you for sharing your valuable feedback with us. It is truly a pleasure to know that you had a pleasant and comfortable stay with us. At Sofitel Mumbai BKC, we strive to create moments that are not just comfortable but deeply enriching and your feedback is a beautiful affirmation of this philosophy. We look forward to welcoming you back to our hotel for another Magnifique experience. Sincèrement, Team Sofitel Mumbai BKC

Other web-users rate our hotel

  • 828 reviews 9.5/10 Location
  • 1,584 reviews 8.8/10 Room
  • 5,315 reviews 9.5/10 Service
  • 29 reviews 7.2/10 WiFi
  • 2,746 reviews 9.4/10 Food
  • 1,220 reviews 9.7/10 Breakfast
  • 1,149 reviews 9.5/10 Vibe
  • 639 reviews 8.6/10 Amenities

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