Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.4/5 2,372 reviews

Best price
guarantee
Sofitel Mumbai BKC - Image 1
Sofitel Mumbai BKC - Image 2
Sofitel Mumbai BKC - Image 3
Sofitel Mumbai BKC - Image 4
C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 MUMBAI, India

Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Telephone
Fax +91 22 6117 5001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,372 reviews

TripAdvisor Rating  4.8/5  9,081 reviews

Great stay and good rooms!

TripAdvisor rating 5.0/5

Krittikaarora TripAdvisor review

Good room, location and service! The staff here is very accommodating and caring. The room is very clean and beautiful with a great view! I got unwell due to an ear infection, they had an on call doctor to help out at 2am at night and helped me change my room from a higher to lower floor at 2am at night too. So 10/10 for customer care and humanity! Very comfortable stay! Good food, overall vibe is great!

Excellent deep tissue massage

TripAdvisor rating 5.0/5

Journey34648494257 TripAdvisor review

Excellent massage and good service by the front desk. Veronica was professional and gave a very good massage. Rohan was courteous

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done

TripAdvisor rating 5.0/5

Fearless38372595965 TripAdvisor review

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done very well. We will definitely come back here again.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Underwhelming experience at Sofitel BKC

TripAdvisor rating 2.0/5

Anirudh_Sharma TripAdvisor review

Very underwhelming experience at the Sofitel, stayed at the hotel for 5 nights in December 2025. Expected the service standards and guest services to be much better. - Door Lock was a nightmare, was locked out of the room for over 40 minutes missing my scheduled meetings !! - Room Cleanliness could have been better! - Staff should restock supplies themselves, rather than being asked often! - The key card tends to get non-functional randomly. Obviously is a pain to get it reprogrammed once you're back at your door. Walk all the way back to the reception to get it re-programmed, especially when you have a schedule to leave for meetings. My key card failed twice, even as I took special care to keep it away from mobile or any other device. The second time however, it locked me out of the room for over 40minutes !! This was just after breakfast, as I had to leave for an important meeting. I did the usual drill of going down to the reception again, instead of waiting a long time for their team to arrive with another keycard. Re-tried the door and still does not open. Tried to find a housekeeping staff to help as I was running late to see if they can open the door with their key rather than wasting time to go down again. The Housekeeping card did not work either and they called for security. After a bit of wait in the corridor a team member came up with another card. Did not Work! The security turned up, tried their card, did not Work !! By now I was quite late for my schedule, and my tough luck had even left my phone in the room for charging. The team fiddled with the lock trying to change the battery, or re-program the lock. Nothing worked!! And I'm there in the corridor fretting over myself for the delay. After over 40 - 50 minutes of various tricks, as soon as they bring out their drill to pry open the lock, it clicked with one of the security card. Apparently, the lock was faulty and was not responding to inputs, and they had to change it. Well it may have been a freak incident with the lock, and for me it was missed appointments due to the delay, but should they be checking the locks before the guest checks-in? What if this was a serious case of someone getting locked inside or outside during an emergency event? Or someone with a baby inside the room? The team did apologise later, however given the amount of inconvenience and distress this episode caused, I expected better. It did not appear at all that they felt the inconvenience was more than routine. - Room cleanliness was quite poor. The first morning in the shower found a couple of hair (likely from the previous guest) on the soap dispenser, and they were on the knob that one would press for soap. The bottle being white, they stood out and felt all the more disgusting. Informed this to the cleaning staff later which they addressed then. However coming back in the evening, found a large clump of hair on the floor which may have rolled out from under the bed or somewhere. Then onwards fortunately did not come across any more alien hair treasure in the room. - Also had to ask the housekeeping to re-stock supplies for the first two - three days, including water bottles, which they should refill themselves. 4th & 5th day were fine though. For work related stay, will not suggest this as the best option as usually you'd expect things to run smoothly, and timeliness become quite important. These problematic issues really made it a very poor experience.

Bonjour Guest, Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you. We are delighted to welcome you back with us. Sincerement, Neha Chhabra, General Manager Sofitel Mumbai BKC!

Amazing experience

TripAdvisor rating 5.0/5

Road50511986595 TripAdvisor review

Had an amazing experience for my babys birthday at sofitel bkc. Special mention to vidya mam,sagar sir and soorarjithya mam for making our stay wonderful.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,017 reviews 9.4/10 Location
  • 2,018 reviews 8.6/10 Room
  • 6,348 reviews 9.5/10 Service
  • 32 reviews 6.8/10 WiFi
  • 3,281 reviews 9.5/10 Food
  • 1,388 reviews 9.4/10 Vibe
  • 1,103 reviews 9.5/10 Breakfast
  • 871 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.