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Sofitel Mumbai BKC Hotel 5 stars

Customer review rating 4.7/5 7,624 reviews

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Sofitel Mumbai BKC
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+ 24 Services

Hotel extras

  • A luxury hotel in the heart of Mumbai

  • Designed with stars & diamonds as inspiration

  • Stay amidst luxurious settings with French elegance and Indian hospitality

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex
Bandra East
Maharashtra
400 051 mumbai
india

Tel: +912261175000

Fax: (+91)22/61175001

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHHATRAPATI SHIVAJI DOM At 6km / 3.73 miles

  • By plane

    CHHATRAPATI SHIVAJI INT At 10km / 6.21 miles

  • By train

    BANDRA STATION At 3.5km / 2.17 miles

GPS :19.0675, 72.868611

Our accommodation(s)

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

1 King Size Bed

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 Single Beds

  • Max. number of persons: 4
  • Area: From 38 m² / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

JYRAN - TANDOOR DINING & LOUNGE

Type of cuisine: Regional

Intimate spaces, a contemporary style and the cuisine of warriors & poets, make this Indian Northwest Frontier Province culinary experience, magical! Savour an innovative beverage menu too, featuring exquisite Gin concoctions, using the finest brands.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PONDICHÉRY CAFÉ

Type of cuisine: International

Discover an epicurean extravaganza with an all-new à la cart menu and al fresco dining at Pondichéry Café. Indulge in a range of delicacies serving the best of world cuisines with refreshing beverages and delectable desserts crafted by our talented chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKERS - VEGETARIAN DINING BAR

Type of cuisine: Vegetarian cuisine

Restaurant is temporarily closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTISAN - BAR & LOUNGE

Type of cuisine: Bistro

Savour delectable dishes and refreshing beverages amidst charming redesigned interiors and al fresco dining, while you sway to eclectic tunes from a popular DJ every evening at this chic venue of music and gastronomy in the heart of Mumbai.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OH Pool & Bar

Non contractual photo

Temporarily Closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR DIAMANTAIRE

Non contractual photo

Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and India's first Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,858 m²

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,624 reviews

tripadvisor

TripAdvisor Rating 5.0/5

6,935 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Location, Yummy food and variety of breakfast

Customer review rating 4.5/5

M. H. Business - 28/02/2021 Confirmed reviews ALL

Relaxed stay with clean and well designed room.

Dear Mr. H. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Great stay

Customer review rating 5.0/5

S. T. Families - 27/02/2021 Confirmed reviews ALL

The room was very comfortable and specious. Staff was friendly and the food was good

Dear Mr. T. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good stay

Customer review rating 4.5/5

A. K. Families - 25/02/2021 Confirmed reviews ALL

It was a good experience but due to covid we couldn't use other activities but at less cost we got to stay in a prestige suit

Dear Mr. k. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC
Customer review rating 4.0/5

Sachi S. Families - 25/02/2021 Confirmed reviews ALL

everything was great except one part. the extra bed. but i also understand that there is no space i n a normal room for an extra bed. but if sofitel just gives u a couch as a bed is just can't acceptable. otherwise everything was great. thank you.

Dear Ms.s. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good stay

Customer review rating 4.5/5

Sam Couples - 22/02/2021 Confirmed reviews ALL

Breakfast could be better.

Dear Mr. Maka , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Excellent

Customer review rating 5.0/5

S. Families - 21/02/2021 Confirmed reviews ALL

From check in to check out , the entire stay and hospitality was par excellent.

Dear Ms.Samat , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Excellent experience !!

Customer review rating 5.0/5

Ak Families - 21/02/2021 Confirmed reviews ALL

Spacious rooms with a good view. Enjoyed the breakfast spread .

Dear Mr. Kaswankar , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good stay

Customer review rating 4.5/5

Anonymous Families - 17/02/2021 Confirmed reviews ALL

Clean and neat rooms . Room service was perfect, they responded within mins when called for service. I really enjoyed my stay.

Dear Ms. Waraich , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good Stay

Customer review rating 5.0/5

Patil Business - 17/02/2021 Confirmed reviews ALL

Excellent stay in Sofitel

Dear Mr. Patil , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Well located business hotel

Customer review rating 4.0/5

V. S. Business - 17/02/2021 Confirmed reviews ALL

It was a good experience. The room had great ambiance and upholsteries that were well maintained. Food from in-room dining, though delivered late, was also good.

Dear Ms. S. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Excellent stay but poor post checkout experience

Customer review rating 0.5/5

Satish Families - 16/02/2021 Confirmed reviews ALL

My check-in checkout stay at the hotel was as expected. But my post checkout experience has been quite disappointing. One of your front office reps rendered excellent service in getting boarding passes for my return journey without which Me and my family would have had great difficulty in catching the flight. I have been calling and personally want to thank your rep for his/her effort. However, my calls have been given silent treatment and or misguided or disconnected. I believe I am keeping things professional when i call your regular phone lines (which are monitored and tracked) and my number is traceable. But the response has been appalling. This tells me that your understanding of your customer profile is quite poor. And other than the occasional streaks of excellence displayed by that rep., things at your hotel are quite reactive in nature. Needless to say, I have little interest in talking to anyone at your hotel anymore. I am an NRI living in the USA for the past 20 years with my family. So long...

Dear Mr. Narayan , Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Superb

Customer review rating 4.5/5

T. J. Couples - 16/02/2021 Confirmed reviews ALL

Very pleasant stay. Staff is courteous. I think its Tej who took care of us on 4 th nite dinner. Extremely attentive and good at helping to choose from menu.

Dear Mr. j. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Convenient and good stay

Customer review rating 4.5/5

Nihar D. Families - 16/02/2021 Confirmed reviews ALL

I selected this hotel for its location (being adjacent to US consulate) but it turned out to be a pleasant outing for my family. The staff was courteous and extended all assistance. The care for hygiene and sanitisation was evident. Food was also good.

Dear Ms. N., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good stay

Customer review rating 4.0/5

P. P. Couples - 15/02/2021 Confirmed reviews ALL

It was a pleasant stay with very cooperative staff.

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC
Customer review rating 4.5/5

A. G. Business - 13/02/2021 Confirmed reviews ALL

All good except breakfast is over priced as well very very limited choices as compare marriott, itc , holiday inn

Dear Mr. G. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Great stay!

Customer review rating 5.0/5

Aarun T. Business - 12/02/2021 Confirmed reviews ALL

It was luxurious place and I enjoyed the stay for 2 nights. Over all experience was very pleasurable. Upto date property and very content staff

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Excellent stay

Customer review rating 5.0/5

T. Families - 12/02/2021 Confirmed reviews ALL

Swift check in Supportive staff Pleasing & comfortable suits Food was good & jain food available Best part was we could go as complete family i.e. including our pet child

Dear Ms.Shah , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

good stay

Customer review rating 4.0/5

M. J. Couples - 08/02/2021 Confirmed reviews ALL

Good Decor, well situated staff is good. overall good experience in this covid situation.

Dear Mr. J. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good Food and nice location

Customer review rating 3.0/5

V. K. Families - 07/02/2021 Confirmed reviews ALL

We went for just a weekend stay with our infant kid. We enjoyed the food at Pondicherry Restaurant. However, there are no amenities for kids. There's no walking area or kids play room. Most of the open space in converted into smoking zone. Also, the bed was not comfortable. Please get some nice and sturdy beds.

Dear Mr. K. , Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nithin Nambiar Front Office Manager Sofitel Mumbai BKC

Very mediocre service. And the hotel squarely blames it all on COVID.

Customer review rating 2.5/5

Kmd Friends - 06/02/2021 Confirmed reviews ALL

very unsatisfacory. Will not recommend till the hotel improves its services

Dear Mr. Desai , Thank you for taking the time to tell us about your experience at the Sofitel Mumbai BKC. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nithin Nambiar Front Office Manager Sofitel Mumbai BKC

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