Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.3/5 2,743 reviews

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Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,743 reviews

TripAdvisor Rating  5.0/5  8,908 reviews

Loved my stay.

TripAdvisor rating 5.0/5

Ujwal D TripAdvisor review

I had a great session at the Sofitel Fitness Center with Ravi, who took me through an awesome bodyweight circuit. He was super motivating, made sure my form was on point, and tailored everything to my level. I left feeling strong and energized—highly recommend him!

Bonjour Guests, Thank you for your most valuable feedback. It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions. We look forward to welcoming you back with us. Sincerement, Manish Dayya General Manager Sofitel Mumbai BKC!

Short stay with family

Customer review rating 5.0/5

Darshan B. Families - Confirmed reviews ALL

We visited Sofitel again for a short stay of 2 days on our way back from our Holiday with family. Stay was quite comfortable and staff were very kind and cooperative. Special care was taken by every one to make our stay comfortable in all ways. Being a Platinum member at Accor they offered me a Suit upgrade and gave the lounge access. Would like to appreciate their Concierge staff specially Romeo who arranged one of my bags which was left in the reception during check out identified it and send it to my room. Dinner at Jyran restaurant and breakfast spread at the Pondicherry caffe still maintains it’s class of taste and spread as always. Thank you again for a wonderful stay.

Bonjour Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Pleasant service and respected staff

Customer review rating 4.5/5

Babu S. Families - Confirmed reviews ALL

Very curtious and helpful always

Bonjour Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Room service

Customer review rating 3.0/5

Nirmal G. Business - Confirmed reviews ALL

Room is not clean, bed sheets are not properly spead, in bathroom toiletries bottles are empty big size towels are missing

Bonjour Guests, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique.. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

Pleasant hotel with lovely staff and great amenities

TripAdvisor rating 4.0/5

595sharonb Couples - TripAdvisor review

Lovely stay at really nice hotel with helpful Friendly staff especially Kartik who was especially helpful when we ate in the tandoori restaurant. Really nice rooms and has everything you need to make your stay the best. Nice pool Area to chill around at the end of a busy day sightseeing.

Bonjour Guests, Thank you for your most valuable feedback. It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, please let us know. We would be more than happy to receive your valuable suggestions. We look forward to welcoming you back with us. Sincerement, Manish Dayya General Manager Sofitel Mumbai BKC!

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Other web-users rate our hotel

  • 1,573 reviews 9.6/10 Location
  • 3,209 reviews 9/10 Room
  • 9,352 reviews 9.6/10 Service
  • 69 reviews 7.7/10 WiFi
  • 5,048 reviews 9.5/10 Food
  • 2,102 reviews 9.6/10 Vibe
  • 1,323 reviews 9/10 Amenities
  • 1,149 reviews 9.4/10 Breakfast

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