Sofitel Mumbai BKC Hotel 5 stars

Satisfactory

jinen assisted us upon check in. The experience with him was amazing. He made sure that he knows our need and assisted us by going through the extra mile. He recognized us during our stay and made sure that we were taken care of. It just made us feels that although we are in overseas, but there is nothing to be worried about.

It was my anniversary and i was impressed with the decoration and tasty cake arranged by the hotel team. Appreciate it.

Nice hotel, good service, location is convenient, the room was large enough, the room service was excellent with great quality and quality of food, breakfast buffet is truly amazing, a very nice hotel to stay

Beautiful room, Great Coffee shop, good service

Good to be back, but saddened to see the absence of so many familiar friends among the staff. Most noted in the Club, where the influx of new personnel resulted in a decrease in service levels at some times. Also, the choice of background music was most bizarre on occasions - best described as Indian hip - hop; not at all what you want to hear over breakfast.

Would have liked a better view from the room - but overall experience was awesome.

We had excellent stay for our family on the weekend. Lovely spread and great options for the buffet lunch as well as breakfast. Also very good timely hospitality extended by the staff at BKC Soffitel Mumbai.

Reservation was well organized. Airport pickup and collection was very good. I received an upgrade, without asking for the same (much appreciated). The club lounge is always very helpful and attentive towards my guests as most of my meetings are in the hotel club lounge.

Luxurious business hotel well located for any business visits in BKC. Comfortable beds, lavish spreads for breakfast, happy hour drinks in the lounge in the evenings. I’ve stayed here for each of my past 5 business trips to Bombay for meetings in BKC, and will do so in the future!

As always wonderful experience

The hotel staff is very good. Staying with sofitel is remarkable and also recommended to others.

Satisfied with the Hotel staff for their services.Looking forward to stay again.

was perfect as usual...especially urvi helped to make it a wonderful stay

I just had the most awesome stay at Sofitel BKC, Mumbai, India!! The hotel is a work of art end-to-end. The décor and the ambience are very exquisite and world class. Every bit of this hotel has been thought through very carefully. Whether it is the design of the hotel, the art pieces in the lobby, the general décor, the soothing elevator music, the pleasant fragrance in the hallways, the high-end interior decoration of the guest rooms, the breakfast buffet that offers such a wide selection and quality, the mouth-watering ala carte menu throughout the different restaurants at the hotel, or the staff that has been chosen to represent this brand, the hotel has nailed every aspect of offering par excellence service through and through. I am very happy and impressed by the politeness and the willingness of the staff to serve and please. Every single staff member that I came across whether they were from the Front Desk, the restaurants, or the housekeeping had one common idea in their actions – “represent the brand in the best possible manner,” and since the whole staff was working towards a common goal, everyone’s actions were aligned beautifully towards this one objective and it showed in every little thing the staff did to make my stay all the more enjoyable. Kudos to the management on selecting the best people and giving them such an excellent training!!