Sofitel Mumbai BKC Hotel 5 stars

Customer review rating 4.7/5 7,508 reviews

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Sofitel Mumbai BKC
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Hotel extras

  • A luxury hotel in the heart of Mumbai

  • Designed with stars & diamonds as inspiration

  • Stay amidst luxurious settings with French elegance and Indian hospitality

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex
Bandra East
Maharashtra
400 051
mumbai
india

Tel: +912261175000

Fax: (+91)22/61175001

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHHATRAPATI SHIVAJI DOM At 6km / 3.73 miles

  • By plane

    CHHATRAPATI SHIVAJI INT At 10km / 6.21 miles

  • By train

    BANDRA STATION At 3.5km / 2.17 miles

GPS :19.0675, 72.868611

Our accommodation(s)

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

1 King Size Bed

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 Single Beds

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

JYRAN - TANDOOR DINING & LOUNGE

Type of cuisine: Regional

Restaurant is temporarily closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PONDICHÉRY CAFÉ

Type of cuisine: International

Discover an epicurean extravaganza with an all-new à la cart menu and al fresco dining at Pondichéry Café. Indulge in a range of delicacies serving the best of world cuisines with refreshing beverages and delectable desserts crafted by our talented chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKERS - VEGETARIAN DINING BAR

Type of cuisine: Vegetarian cuisine

Restaurant is temporarily closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTISAN - BAR & LOUNGE

Type of cuisine: Bistro

Savour delectable dishes and refreshing beverages amidst charming redesigned interiors and al fresco dining, while you sway to eclectic tunes from a popular DJ every evening at this chic venue of music and gastronomy in the heart of Mumbai.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OH Pool & Bar

Non contractual photo

Temporarily Closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR DIAMANTAIRE

Non contractual photo

Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and India's first Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,858

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,508 reviews

tripadvisor

TripAdvisor Rating 5.0/5

6,830 reviews

Well located very well safety measures good stay

Customer review rating 4.7/5

N. T. Couples - 24/11/2020 Confirmed reviews ALL

I would love to thanks Mr.Nitin Nambiar ,Mr.Jinen Meishery For their Excellent hospitality Also Chef Kaustub Harkar who always comes up with innovative dishes.... and Mr.Prakash from FNB department for service Thank you once again guys I am also coming this Saturday again to stay I have book 2 Rooms by Accor reservations center *small request while staying / booking with Accor include breakfast

Dear Mr.T. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Best stay and assisstance by Purvi.

Customer review rating 4.7/5

Jay P. Business - 24/11/2020 Confirmed reviews ALL

Best stay and assisstance by Purvi.

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good with service.

Customer review rating 4.7/5

Dr P. Families - 23/11/2020 Confirmed reviews ALL

We also got a free upgrade to suite room thanks to miss urvi..the rooms v extremely clean.the service was upto the mark and breakfast was extremely mouthwatering

Dear Ms. p., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

EXCEEENT

Customer review rating 4.7/5

P. B. Families - 19/11/2020 Confirmed reviews ALL

AMAZING....ROOOM WAS JUST WOW......

Dear Mr. B. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Excellent Customer Service

Customer review rating 4.7/5

T. K. Friends - 19/11/2020 Confirmed reviews ALL

From the moment I entered, till my exist, I felt well taken care off. Special thanks to Kirsten who made sure our stay was comfortable and put in that extra effort to ensure we were having a good time. I would also like to thank Dione, Priyanka, Umesh and Amit for being so prompt and courteous regardless of the time or request. Will definitely stay here again on my next visit. The people are welcoming and kind.

Dear Ms.T., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC
Customer review rating 4.7/5

Sandip A. D. Business - 19/11/2020 Confirmed reviews ALL

"Sofitel Mumbai BKC" is the frequent destination when i need to stop over. This place is totally worth it. The staff is up to the mark. Amazing Hospitality, Ambience & Food loved everything. Exceptional & Exemplary staff like "Yuvraj, Jinen, Ruhi, Umesh, Sanika, Amit, Rajesh Singh. They made the stay comfortable. And last but not the least "NITHIN NAMBIAR" nice Human being.

Dear Mr. D. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good location and experience

Customer review rating 4.7/5

V. R. Business - 17/11/2020 Confirmed reviews ALL

It has a great location and the hotel itself was comfortable. Would urge people to go try out their gym as well....used it frequently and its regularly and well sanitized. After all a fitter you is a safer you!

Dear Ms. R. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC
Customer review rating 4.7/5

S. F. Solo - 17/11/2020 Confirmed reviews ALL

I would like to thank all the staff who took care of me during my stay at sofitel and also would like to give a special thanks to Dione, Ruhi, Umesh, Urvi and Kirsten for all the help they have provided during my 15 days stay in Sofitel Hotel. Everything was done in a timely manner, Food was awesome and service provided was great. Thanks alot for all the wonderful service and will be looking forward to come back soon.

Dear Mr. F. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Comfortable stay

Customer review rating 4.7/5

S. D. Business - 17/11/2020 Confirmed reviews ALL

1 . URVI from FRONT DESK , was superbly amazing, Evey day she followed up my needs, She was, very much aware what she was talking about, very very helpful, very much informative, she anticipate guest needs, professional, passionate, attention to detail, In the Sofitel hotel, she was just the Diamond , she was just wonderful... I wish her a great career... 2. PRAKASH CHILUKA FROM ROOM SERVICE, was extraordinary.professional, Following up the needs everyday...I wish him Good luck. 3.Ginen, Ruhi, Umesh, shanika,joshep, from the front desk, they were very helpful and informative... 4 chef Shetty was good with his ability, he tried his best to feed us... S. Dutta Kolkata, room number 1125.

Dear Mr. Dutta , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have further noted the feedback regarding the food and and would like to assure you that the same has been shared with the concerned team for a resolution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Simply amazing and overwhelmed

Customer review rating 4.7/5

S. P. Solo - 16/11/2020 Confirmed reviews ALL

It was an amazing experience . However I couldn't explore much since I was in quarantine . But whatever was needed was delivered to my stateroom and inna timely manner . Thanks to Kirsten and team for being very supportive and responding to all my request and making it happen. Kudos to all . Be safe and take care. hope to visit soon.

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Cozy

Customer review rating 4.7/5

A. T. Families - 12/11/2020 Confirmed reviews ALL

The overall experience was good. Good precautions were taken for covid. Staff was polite. 1 mark reduced out of 10 because water took longer than it should. My parents slept till 830 in the morning after decades that means they loved it. Brilliant sign. As an operations manager i can give suggestion that since you have lower resources you can grade guest services request in ABC depending on criticality. An A should always be served before a C or B should always be served later if C has not been served for 15 minutes. I don't know if you open, allocate resource and close every require but you can follow such a protocol. Other guests may feel irritated if they don't get water or any essential in the morning (or at any point) The light could be less dim but thats a major infrastructural change.

Dear Mr. T. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC
Customer review rating 4.7/5

H. G. Business - 07/11/2020 Confirmed reviews ALL

Ruhi, from the front desk did a fab job checking me in, showing me my options; despite being high on occupancy. Kirsten has quite the flawless demeanour too! Your front desk staff needs to take training’s of other hotels and up their quality! Supremely content and can’t wait to get back to Sofitel

Dear Ms.G., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Front office staff needs training

TripAdvisor rating 5.0/5

darshitjk 07/11/2020 TripAdvisor review

The opera suite was booked but they allotted a junior suite and were trying to charge me for the opera they rectified the same after 25 minutes Ruhi and Urvi unprofessional. Need a call from a senior p

Bonjour darshitjk It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent stay with us. I understand our Front Office Manager is in touch with you. Do write to us when travel plans bring you back to our hotel and rest assured of a magnifique stay. Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again soon in Sofitel Mumbai BKC. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

Good Stay

Customer review rating 4.7/5

S. S. Business - 06/11/2020 Confirmed reviews ALL

Well, sanitization rooms. Pleasant stay and good ambiance. The staff was very good. Overall fantastic stay. Will come back soon.

Dear S. S., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Best Hotel In Mumbai

Customer review rating 4.7/5

V S. Business - 06/11/2020 Confirmed reviews ALL

The hotel is doing a a great job by serving the doctors during these COVID times .

Dear S. V., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas KAPAI General Manager Sofitel Mumbai BKC

Excellent

Customer review rating 4.7/5

V. K. Families - 29/10/2020 Confirmed reviews ALL

Stayed over the weekend at Sofitel Mumbai BKC with family and wasn't disappointed a bit . They follow all the safety protocols and ensure precautions are taken care during the times of pandemic . Checkin and check out was seamless . Rooms were spotlessly clean and upto mark. . Truly one of the best hotels in the city. .

Dear Mr. k., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Thanks for serving in Lock Down.

Customer review rating 4.7/5

Hitendra A. D. Business - 30/03/2020 Confirmed reviews ALL

Good.

Beyond Expectations

Customer review rating 4.7/5

Abhishek K. Couples - 27/03/2020 Confirmed reviews ALL

Dear Sofitel Management: I would like to express my thanks and appreciation for the service and care I received at Name of Hotel from 13th March 2020 to 14th March 2020. I took my wife on our first vacation after being blessed by Twins, and I wanted it to be perfect. Your staff did not disappoint me. I am a Loyal Accor member since last 3 years however my Last Stay at Sofitel was THE SERVICE EVER from all the countless stays and visits to multiple hotels in India and International. Few Things i would like to Highlight; The Check-in was Quick with most of my details available with the staff already. Impressive !!! The Staff was aware about we being blessed with Twins recently which was A Great Surprise for us. WOW!!! The Room was prepared with Two Cots along with Puzzles and Soft Toys for Kids which made me and my wife FEAL Special even when it was a Executive room booking. U CARE !!! Every staff member with whom we came in contact was attentive and kind. We have already decided to only Stay in Sofitel for our next vacation, which will be next year. We had a wonderful two days Break, and I have recommended Sofitel to all of my colleagues, friends and family. Thank you again for such outstanding service. Reservation No : JFPSCVRJ

Great stay

Customer review rating 4.7/5

Uj Couples - 17/03/2020 Confirmed reviews ALL

This hotel is located centrally in Banda Kurla Complex with good connections to the other parts of Mumbai. The interior of the hotel is combining a French/Indian design and we heavily appreciated it. We were exceptionally excited about the hotel staff! Everybody, either as working for room service, travel desk, reception to the transportation services did an awesome job. Just a specials thanks to all these employees as they made the stay exceptional!

Good stay

Customer review rating 4.7/5

Rajit P. Couples - 17/03/2020 Confirmed reviews ALL

Overall stay was awesome. Rooms were good Gym was good. Steam and Sauna was also nice Cudnt use Swimming pool and Jacuzzi due to Coronavirus scare. Food could have been a little better Options were great. Overall experience is 9/10. One point taken only for a bit food quality

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