Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.4/5 2,369 reviews

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Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,369 reviews

Customer review rating 4.5/5

Sumitra S. Couples - Confirmed reviews ALL

Rooms were of a good size and the sheets were very high quality. Slept well. Excellent breakfast variety

Customer review rating 5.0/5

Reichen B. Business - Confirmed reviews ALL

The service and experience is always top notch. A must place to stay when in Mumbai .

Customer review rating 5.0/5

Kavita S. Couples - Confirmed reviews ALL

Keep it up

Customer review rating 5.0/5

Nakul K. Families - Confirmed reviews ALL

Superb

Customer review rating 0.5/5

Parth K. Couples - Confirmed reviews ALL

We stayed at Sofitel Mumbai BKC from 19th February to 20th February, and frankly, this was not the experience one expects from a five-star luxury hotel. There were an alarming number of mosquitoes in the lobby, reception area, and even inside the restaurants. It was extremely uncomfortable and unacceptable. Guests should not have to deal with mosquitoes while checking in or dining in what is marketed as a premium luxury property. For a hotel of this stature and brand reputation, basic hygiene and pest control should be non-negotiable. This reflects very poorly on the management and raises serious concerns about overall maintenance standards. This issue significantly affected our stay. We genuinely expect better from Sofitel and hope immediate corrective action is taken. Until then, potential guests should be aware of this concern. Very disappointing experience.

Bonjour Valued Guest, I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies. We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we would take the necessary corrective actions to ensure the lapses you experienced do not reoccur. At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore, your feedback is very important to us. We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique. Merci! Sincerement, Simran Nawani Assistant Guest Experience Manager Sofitel Mumbai BKC

Other web-users rate our hotel

  • 966 reviews 9.5/10 Location
  • 1,895 reviews 8.6/10 Room
  • 6,030 reviews 9.5/10 Service
  • 37 reviews 6.4/10 WiFi
  • 3,112 reviews 9.4/10 Food
  • 1,325 reviews 9.4/10 Vibe
  • 1,121 reviews 9.5/10 Breakfast
  • 794 reviews 8.5/10 Amenities

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