Sofitel Mumbai BKC Hotel 5 stars

"Sofitel Mumbai BKC" is the frequent destination when i need to stop over. This place is totally worth it. The staff is up to the mark. Amazing Hospitality, Ambience & Food loved everything. Exceptional & Exemplary staff like "Yuvraj, Jinen, Ruhi, Umesh, Sanika, Amit, Rajesh Singh. They made the stay comfortable. And last but not the least "NITHIN NAMBIAR" nice Human being.

It has a great location and the hotel itself was comfortable. Would urge people to go try out their gym as well....used it frequently and its regularly and well sanitized. After all a fitter you is a safer you!

I would like to thank all the staff who took care of me during my stay at sofitel and also would like to give a special thanks to Dione, Ruhi, Umesh, Urvi and Kirsten for all the help they have provided during my 15 days stay in Sofitel Hotel. Everything was done in a timely manner, Food was awesome and service provided was great. Thanks alot for all the wonderful service and will be looking forward to come back soon.

1 . URVI from FRONT DESK , was superbly amazing, Evey day she followed up my needs, She was, very much aware what she was talking about, very very helpful, very much informative, she anticipate guest needs, professional, passionate, attention to detail, In the Sofitel hotel, she was just the Diamond , she was just wonderful... I wish her a great career... 2. PRAKASH CHILUKA FROM ROOM SERVICE, was extraordinary.professional, Following up the needs everyday...I wish him Good luck. 3.Ginen, Ruhi, Umesh, shanika,joshep, from the front desk, they were very helpful and informative... 4 chef Shetty was good with his ability, he tried his best to feed us... S. Dutta Kolkata, room number 1125.

It was an amazing experience . However I couldn't explore much since I was in quarantine . But whatever was needed was delivered to my stateroom and inna timely manner . Thanks to Kirsten and team for being very supportive and responding to all my request and making it happen. Kudos to all . Be safe and take care. hope to visit soon.

The overall experience was good. Good precautions were taken for covid. Staff was polite. 1 mark reduced out of 10 because water took longer than it should. My parents slept till 830 in the morning after decades that means they loved it. Brilliant sign. As an operations manager i can give suggestion that since you have lower resources you can grade guest services request in ABC depending on criticality. An A should always be served before a C or B should always be served later if C has not been served for 15 minutes. I don't know if you open, allocate resource and close every require but you can follow such a protocol. Other guests may feel irritated if they don't get water or any essential in the morning (or at any point) The light could be less dim but thats a major infrastructural change.

Ruhi, from the front desk did a fab job checking me in, showing me my options; despite being high on occupancy. Kirsten has quite the flawless demeanour too! Your front desk staff needs to take training’s of other hotels and up their quality! Supremely content and can’t wait to get back to Sofitel

The opera suite was booked but they allotted a junior suite and were trying to charge me for the opera they rectified the same after 25 minutes Ruhi and Urvi unprofessional. Need a call from a senior p

Well, sanitization rooms. Pleasant stay and good ambiance. The staff was very good. Overall fantastic stay. Will come back soon.

The hotel is doing a a great job by serving the doctors during these COVID times .

Stayed over the weekend at Sofitel Mumbai BKC with family and wasn't disappointed a bit . They follow all the safety protocols and ensure precautions are taken care during the times of pandemic . Checkin and check out was seamless . Rooms were spotlessly clean and upto mark. . Truly one of the best hotels in the city. .

Good.

Dear Sofitel Management: I would like to express my thanks and appreciation for the service and care I received at Name of Hotel from 13th March 2020 to 14th March 2020. I took my wife on our first vacation after being blessed by Twins, and I wanted it to be perfect. Your staff did not disappoint me. I am a Loyal Accor member since last 3 years however my Last Stay at Sofitel was THE SERVICE EVER from all the countless stays and visits to multiple hotels in India and International. Few Things i would like to Highlight; The Check-in was Quick with most of my details available with the staff already. Impressive !!! The Staff was aware about we being blessed with Twins recently which was A Great Surprise for us. WOW!!! The Room was prepared with Two Cots along with Puzzles and Soft Toys for Kids which made me and my wife FEAL Special even when it was a Executive room booking. U CARE !!! Every staff member with whom we came in contact was attentive and kind. We have already decided to only Stay in Sofitel for our next vacation, which will be next year. We had a wonderful two days Break, and I have recommended Sofitel to all of my colleagues, friends and family. Thank you again for such outstanding service. Reservation No : JFPSCVRJ

This hotel is located centrally in Banda Kurla Complex with good connections to the other parts of Mumbai. The interior of the hotel is combining a French/Indian design and we heavily appreciated it. We were exceptionally excited about the hotel staff! Everybody, either as working for room service, travel desk, reception to the transportation services did an awesome job. Just a specials thanks to all these employees as they made the stay exceptional!

Overall stay was awesome. Rooms were good Gym was good. Steam and Sauna was also nice Cudnt use Swimming pool and Jacuzzi due to Coronavirus scare. Food could have been a little better Options were great. Overall experience is 9/10. One point taken only for a bit food quality