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Sofitel Mumbai BKC Hotel 5 stars

Customer review rating 4.7/5 7,753 reviews

ALLSAFE approved hotel

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Sofitel Mumbai BKC
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+ 18 Services

Hotel extras

  • A luxury hotel in the heart of Mumbai

  • Designed with stars & diamonds as inspiration

  • Stay amidst luxurious settings with French elegance and Indian hospitality

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex
Bandra East
Maharashtra
400 051 mumbai
india

Tel: +912261175000

Fax: (+91)22/61175001

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHHATRAPATI SHIVAJI DOM At 6km / 3.73 miles

  • By plane

    CHHATRAPATI SHIVAJI INT At 10km / 6.21 miles

  • By train

    BANDRA STATION At 3.5km / 2.17 miles

GPS :19.0675, 72.868611

Our accommodation(s)

Luxurious and contemporary, all rooms feature timber wood floors, innovative design, air conditioning, satellite television and dramatic bathrooms with oversized tubs and separate showers. 40-inch LCD TVs and High Speed Internet connectivity.

Our restaurants and bars

LE BAR DIAMANTAIRE-LOBBY LOUNGE

Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and a unique Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers.

JYRAN - TANDOOR DINING & LOUNGE

Type of cuisine: Regional

Intimate spaces, a contemporary style and the cuisine of warriors & poets, make this Indian Northwest Frontier Province culinary experience, magical! Savour an innovative beverage menu too, featuring exquisite Gin concoctions, using the finest brands.

Currently unavailable

TUSKERS - VEGETARIAN DINING BAR

Type of cuisine: Vegetarian cuisine

Restaurant is temporarily closed.

PONDICHÉRY CAFÉ - All-Day Dining

Type of cuisine: International

Discover an epicurean extravaganza with an all-new à la cart menu and al fresco dining at Pondichéry Café. Indulge in a range of delicacies serving the best of world cuisines with refreshing beverages and delectable desserts crafted by our talented chefs.

ARTISAN - BAR & LOUNGE

Savour delectable dishes and refreshing beverages amidst charming redesigned interiors and al fresco dining, while you sway to eclectic tunes every day at this chic venue of music and gastronomy in the heart of Mumbai.

L'OH Pool & Bar

Temporarily Closed.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LE BAR DIAMANTAIRE

Cutting edge and an homage to the "Diamantaires" of India, this lobby bar, with its stunning design and India's first Wine Tower, provides the perfect venue for a meeting of minds, friends and deal-makers

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,858

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Sofitel Mumbai BKC

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,753 reviews

TripAdvisor Rating 5.0/5

7,082 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

D. T. Business - 11/09/2021 Confirmed reviews ALL

Stayed at sofitel mumbai for 3 nights for business. The service right from check in to check out was outstanding. Excellent rooms. Recommended property. Would be going back soon.

Good service good staff very co operative

Customer review rating 5.0/5

Dr H. P. Couples - 09/09/2021 Confirmed reviews ALL

In one word excellent and memorial stay

Dear Mr.p. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Services are poor

TripAdvisor rating 3.0/5

Tour588231 Business - 08/09/2021 TripAdvisor review

They charge for ice cubes in rooms, and the are not even served in a closed buckets!!! I informed about my late arrival and shared my flight details and booked a airport pick-up from hotel and even tough in the bill they put "no show retention!!!

Bonjour Tour588231, Thank you for taking the time to provide us with a feedback on your experience at the hotel. I sincerely would request you to kindly write back to us at h6451-fo@sofitel.com with the details of your stay for us to further look into the concerns raised. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service and I remain at your disposal should you require any further assistance. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

excellent service

TripAdvisor rating 5.0/5

unmays Business - 06/09/2021 TripAdvisor review

It was excellent experience. very quick reception. Attendance by room service was quick. Food was excellent. specially break fast was awesome already. Sofitel is the best 5 star Hotel in Bandra. Staff and the facilities are just perfect. I would definitely stay again when visiting Bandra.

Bonjour Unmay S, Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience . It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Sincèrement, Vikas Kapai General Manager Sofitel Mumbai BKC

Good location, courteous staff

Customer review rating 4.5/5

A. S. Business - 05/09/2021 Confirmed reviews ALL

What I liked best is Sofitel BKC’s location. It’s away from Mumbai’s hustle bustle while right there in the middle of it. Staff is extremely competent and courteous towards guest’s demands and requests. I’d like to mention “Urvi” (or “Oorvi”) at the front desk who timely and accurately executed all my request with regards to my multiple bookings and room changes.

Dear Mr. S. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Sofitel Hotel-A Stay I always look forward to

TripAdvisor rating 5.0/5

ABHAY2805 Business - 04/09/2021 TripAdvisor review

SofitelCentrally located,easy to access .The experience right from Check in to Check out is perfection at it's best.Sofitel hotel is really a good example of Team work at it's best,ably led by GM Vikas Kapai.Efficient and knoledgable serive,team is always eager to go extra mile to make you comfortable.Cuisine and restaurant choice makes you vist the place again and again.

Bonjour ABHAY2805, Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. It is heartening to note your appreciative comments about our staff . We are glad that you had an overall pleasant experience . It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me. Sincèrement, Vikas Kapai General Manager Sofitel Mumbai BKC

Great stay, good location.

Customer review rating 5.0/5

Anonymous Business - 02/09/2021 Confirmed reviews ALL

Great!

Dear Mr.B., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Pleasant location and humble staff

Customer review rating 4.5/5

Y. Friends - 31/08/2021 Confirmed reviews ALL

Everything is good except the breakfast buffet. There are limited options for a North Indian person.

Dear Mr. Dhiman, We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

well located and good stay extremely satisfied

Customer review rating 5.0/5

A. J. D. Families - 31/08/2021 Confirmed reviews ALL

We were well treated by the staff specially URVI.

Dear Mr. D. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Poor experience with Accor

TripAdvisor rating 4.0/5

Parasdipti 30/08/2021 TripAdvisor review

Extremely poor value for money for my Accor plus membership I requested to extend by 1 month but they would not budge finally by force had to use, had same taj package and they gladly extended would not recommend to go for Accor plus membership

Bonjour Parasdipti, Thank you for taking the time to provide us with a feedback on your experience at the hotel. I sincerely would request you to kindly write back to us at h6451-fo@sofitel.com with the details of your stay for us to further look into the concerns raised. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service and I remain at your disposal should you require any further assistance. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC

Amazing service

Customer review rating 5.0/5

M. M. Couples - 29/08/2021 Confirmed reviews ALL

Chef vivid and guest services Shabana made sure that we had a comfortable stay at the hotel. Made us feel welcome and at home itself

Dear Mr.M. We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good stay

Customer review rating 4.0/5

Nm Families - 27/08/2021 Confirmed reviews ALL

Excellent food.

Dear Ms. Marwaha , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good hotel, enjoyed.

Customer review rating 4.5/5

A. Families - 24/08/2021 Confirmed reviews ALL

Good modern rooms, excellent breakfast, convenient location.

Dear Mr. Hirekerur, We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Very Good Experience

Customer review rating 4.0/5

Anthony Couples - 17/08/2021 Confirmed reviews ALL

I had a great time but the customer should be asked for a room preference.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good service & convininent location

Customer review rating 4.5/5

M. K. Business - 16/08/2021 Confirmed reviews ALL

We booked hotel for US visa processing. Location is really convininent, just 2 minutes from the visa interview office. Service is really good right from early check in, room ambiance, breakfast & food. We enjoyed our stay, and look forward to stay again..

Dear Mr. K. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Very Disappointed

TripAdvisor rating 2.0/5

rayshaa2017 Business - 12/08/2021 TripAdvisor review

I have been a regular at the Sofitel Mumbai, for the past 6 years. I was deeply disappointed with the upkeep and standards that have crept into the property. I had booked a Junior suite for a night, and the room was full of stains on the furniture. The TV channels were limited. The room service was extremely lethargic. We also had a few cobwebs in the walk in closet asre.

Bonjour rayshaa2017, Thank you for taking the time to provide us with a feedback on your experience at the hotel. I sincerely would request you to kindly write back to us at h6451-fo@sofitel.com with the details of your stay for us to further look into the concerns raised. It is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service and I remain at your disposal should you require any further assistance. Sincèrement, Vikas Kapai General Manager – Sofitel Mumbai BKC
Customer review rating 5.0/5

A. N. Couples - 11/08/2021 Confirmed reviews ALL

It was wonderful experience I always prefer this hotel

Dear Mr. Shaikh, We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Extremely Warm and Hospitable Staff

Customer review rating 5.0/5

S. B. Solo - 06/08/2021 Confirmed reviews ALL

I really enjoyed my stay at Sofitel being a special occasion the lobby manager upgraded my room and shared a discount for meals. The staff is excellent especially the servers at the breakfast their attention to detail is praiseworthy. I was staying as a single women traveler and your restaurant staff immediately offered their help in case a certain gentleman bothered me. It's extremely reassuring to know that guest safety is important for your hotel and how quickly your restaurant manager noticed it. I would definitely stay again at Sofitel thank you it's truly your employees that made it a great experience.

Dear Ms.B. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Awesome rooms ambience perfect place in every way

Customer review rating 4.5/5

V. G. Couples - 01/08/2021 Confirmed reviews ALL

Great place to be the stay was awesome location great service good . Only the food seemed a bit too over priced . Rest all great

Dear Ms. G. , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

Good Stay

Customer review rating 4.5/5

S. Families - 31/07/2021 Confirmed reviews ALL

Me and my family were pleased with the stay and the experience we had enjoying your hospitality.

Dear Mr. Dalvi , We very much appreciate your comments regarding your stay at the Sofitel Mumbai BKC. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikas Kapai General Manager Sofitel Mumbai BKC

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