Sofitel Mumbai BKC 5 stars

Customer review rating (ALL Rating) 4.4/5 2,377 reviews

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C 57 Bandra Kurla Complex, Bandra East, Maharashtra, 400 051 MUMBAI, India

Description

Hotel extras

  • Within five minutes walking distance of the US Consulate & Jio World Convention Centre

  • Enjoy luxurious facilities with Club Millésime rooms including airport transfers & Club access

  • Furry friends are welcome. Kindly contact reservations for terms and conditions.

  • Nine banqueting venues & meeting spaces, with high-tech facilities and indoor/outdoor options

  • Five multi-cuisine extravagant options to choose from with our award-winning restaurants & bar

Our accommodation(s)

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Hotel location

Sofitel Mumbai BKC

C 57 Bandra Kurla Complex, Bandra East, Maharashtra
400 051 MUMBAI
India

GPS:19.0675, 72.868611

Telephone
Fax +91 22 6117 5001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,377 reviews

TripAdvisor Rating  4.8/5  9,081 reviews

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done

TripAdvisor rating 5.0/5

Fearless38372595965 TripAdvisor review

Since we checked in, Vidya has been servicing our room very well. Whatever is being requested for, everything was done very well. We will definitely come back here again.

Underwhelming experience at Sofitel BKC

TripAdvisor rating 2.0/5

Anirudh_Sharma TripAdvisor review

Very underwhelming experience at the Sofitel, stayed at the hotel for 5 nights in December 2025. Expected the service standards and guest services to be much better. - Door Lock was a nightmare, was locked out of the room for over 40 minutes missing my scheduled meetings !! - Room Cleanliness could have been better! - Staff should restock supplies themselves, rather than being asked often! - The key card tends to get non-functional randomly. Obviously is a pain to get it reprogrammed once you're back at your door. Walk all the way back to the reception to get it re-programmed, especially when you have a schedule to leave for meetings. My key card failed twice, even as I took special care to keep it away from mobile or any other device. The second time however, it locked me out of the room for over 40minutes !! This was just after breakfast, as I had to leave for an important meeting. I did the usual drill of going down to the reception again, instead of waiting a long time for their team to arrive with another keycard. Re-tried the door and still does not open. Tried to find a housekeeping staff to help as I was running late to see if they can open the door with their key rather than wasting time to go down again. The Housekeeping card did not work either and they called for security. After a bit of wait in the corridor a team member came up with another card. Did not Work! The security turned up, tried their card, did not Work !! By now I was quite late for my schedule, and my tough luck had even left my phone in the room for charging. The team fiddled with the lock trying to change the battery, or re-program the lock. Nothing worked!! And I'm there in the corridor fretting over myself for the delay. After over 40 - 50 minutes of various tricks, as soon as they bring out their drill to pry open the lock, it clicked with one of the security card. Apparently, the lock was faulty and was not responding to inputs, and they had to change it. Well it may have been a freak incident with the lock, and for me it was missed appointments due to the delay, but should they be checking the locks before the guest checks-in? What if this was a serious case of someone getting locked inside or outside during an emergency event? Or someone with a baby inside the room? The team did apologise later, however given the amount of inconvenience and distress this episode caused, I expected better. It did not appear at all that they felt the inconvenience was more than routine. - Room cleanliness was quite poor. The first morning in the shower found a couple of hair (likely from the previous guest) on the soap dispenser, and they were on the knob that one would press for soap. The bottle being white, they stood out and felt all the more disgusting. Informed this to the cleaning staff later which they addressed then. However coming back in the evening, found a large clump of hair on the floor which may have rolled out from under the bed or somewhere. Then onwards fortunately did not come across any more alien hair treasure in the room. - Also had to ask the housekeeping to re-stock supplies for the first two - three days, including water bottles, which they should refill themselves. 4th & 5th day were fine though. For work related stay, will not suggest this as the best option as usually you'd expect things to run smoothly, and timeliness become quite important. These problematic issues really made it a very poor experience.

Amazing experience

TripAdvisor rating 5.0/5

Road50511986595 TripAdvisor review

Had an amazing experience for my babys birthday at sofitel bkc. Special mention to vidya mam,sagar sir and soorarjithya mam for making our stay wonderful.

Excellent and encouragement to come again. Good location and front and security staff very professional.

TripAdvisor rating 5.0/5

Daydream65233371091 TripAdvisor review

Very satisfied. All good. Room is clean. Great breakfast in the mornings. Room service and turndown service are excellent. Evening service so good. Shailesh [housekeeping] always ready to help. A smart guy. All staff members very professional.

Customer review rating 5.0/5

Ajit C. Business - Confirmed reviews ALL

Service is Appreciable and Food is Amazing.

Bonjour Valued Guest, Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC. We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday. We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us. We eagerly await your arrival with us again, in the not-too-distant future. Merci! Sincerement, Taniska Chakrabarti Assistant Guest Experience Manager Sofitel Mumbai BKC

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Other web-users rate our hotel

  • 1,013 reviews 9.4/10 Location
  • 2,017 reviews 8.6/10 Room
  • 6,363 reviews 9.5/10 Service
  • 31 reviews 7.2/10 WiFi
  • 3,302 reviews 9.5/10 Food
  • 1,394 reviews 9.4/10 Vibe
  • 1,090 reviews 9.5/10 Breakfast
  • 874 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.