ibis Thane

Customer review rating (ALL Rating) 4.0/5 671 reviews

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Plot - 02 Pokhran Road No 1, Thane West, ., 400606 MUMBAI, India

Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  671 reviews

Good Stay But Staff Destrubs all the time

Customer review rating 2.5/5

Suryakant B. Couples - Confirmed reviews ALL

I was there in the hotel. My room was in a refugee area and seemed like all made with cardboard. The main problem was room services and laundry guys kept coming without even we asking for it.

Dear Suryakant, Thank you for taking the time to tell us about your experience at the ibis Thane and we are happy to know that you had a good stay with us. I understand the inconvenience you faced with regards to the team member coming to check for the laundry in the morning. It is a practice we keep to ensure our guests miss out on the same. I apologize if this caused an inconvenience to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With Regards, Priyanka Pandey Operations Manager

well located

Customer review rating 2.0/5

Deepak L. Business - Confirmed reviews ALL

Rooms are very small in area and gives mental dissatisfaction . The rooms seem to be separated by plywood , So when the guest in the next room schuffels in the bed, its known this side . The small sofa has the back rest on the wrong side . After a tiring day you cannot sit down , relax and watch TV. If you want to e=watch TV, you can do so only from the bed . No hand towels were available in the wash room . Had to use the bath towel to wipe hands .No Hindi channels were available on the cable TV. Had to all for help for this .

Dear Deepak, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our services. ibis globally has similar sized rooms with a comfortable queen bed and a sofa to relax on. I apologize if the set up was not convenient for you. Regarding the noise disturbance from neighboring rooms, we apologize for any inconvenience caused. We will investigate this matter further to ensure our guests enjoy a peaceful stay. We regret the oversight regarding hand towels in your bathroom. Please accept our apologies for this inconvenience. We have taken note of this issue and will work to ensure such lapses do not occur in the future. Additionally, we apologize for the inconvenience caused by the lack of Hindi channels on our cable TV. Your feedback has been shared with our technical team to address and rectify this issue promptly. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Terrible experience

Customer review rating 0.5/5

Siddhesh S. Couples - Confirmed reviews ALL

1) We had reached the property after 1 hour of the check-in time, completely drenched due to heavy rains yet the rooms were not ready and we had to wait for around 30 minutes in the lobby. 2) There was a power cut at night, and the ACs were out the entire time. Such a big franchise but not generators? 3) You guys are charging a bomb for a one-night stay and such things are not expected from you. 4) The power cut issue was not addressed during the checkout time.

Dear Siddhesh, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services. We deeply regret that your arrival experience was marred by the delay in room readiness, aggravated by the heavy rains. Please accept our apologies for any discomfort this caused. We understand the importance of a smooth check-in process and are reviewing our procedures to prevent such delays in the future. We appreciate your feedback about our pricing and understand your disappointment given the circumstances. Rest assured, your comments will be taken into consideration as we evaluate our pricing policies. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, With Regards, Priyanka Pandey Operations Manager

Good stay

Customer review rating 5.0/5

Masood S. Couples - Confirmed reviews ALL

Nice amenities, enjoyed the stay, nice food things are new and fresh here.

Dear Masood, We appreciate your comments regarding your stay at the ibis Thane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Comfortable room.

Customer review rating 4.0/5

Ajit Business - Confirmed reviews ALL

Check in took half an hour as room was not ready.

Dear Ajit, We appreciate your comments regarding your stay at the ibis Thane. It is always a pleasure to receive a feedback and I apologize for the inconvenience due to the room not being ready on arrival. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and learning to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Other web-users rate our hotel

  • 235 reviews 9.4/10 Location
  • 551 reviews 6.5/10 Room
  • 1,344 reviews 9/10 Service
  • 23 reviews 7.1/10 WiFi
  • 837 reviews 8.6/10 Food
  • 253 reviews 9.8/10 Vibe
  • 249 reviews 8.1/10 Cleanliness
  • 222 reviews 1.9/10 Comfort

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