ibis Thane 3 stars

Customer review rating (ALL Rating) 4.0/5 1,099 reviews

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Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,099 reviews

Customer review rating 4.0/5

Hemanta K. D. Couples - Confirmed reviews ALL

Location, ambiance & hospitality is good.

Dear Hemanta, Thank you for your positive feedback regarding our location, ambiance, and hospitality. We are delighted to know that you had a pleasant experience at ibis Thane. Your appreciation motivates our team to continue providing excellent service. Best Regards, Varsha Kode Director Guest Services

Customer review rating 4.5/5

Pradipta B. Business - Confirmed reviews ALL

The overall experience is good; only thing is the Breakfast and Dinner spread could have been better

Dear Pradipta, Thank you for your positive feedback regarding your stay. We are pleased to hear you found your experience comfortable and enjoyed our location. We appreciate your suggestion about the breakfast and dinner options, as guest feedback is invaluable in enhancing our offerings. Best Regards, Varsha Kode Director Guest Services

Customer review rating 2.5/5

Rajeev R. Business - Confirmed reviews ALL

Rooms are good, maintenance is excellent. But there is no desk or table in the room to work. Gym is very small, and lacks necessary equipment. Also, the mattresses should be a bit form.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that you found the rooms well maintained and appreciated the upkeep of our facilities. Your kind words regarding the maintenance standards are truly encouraging for our team. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. As an ibis hotel, our rooms are designed with a smart and efficient layout, which includes a compact workspace rather than a traditional desk setup. We understand that guests traveling for work may have different requirements, and we appreciate your feedback in this regard. We are also sorry to learn that our gym facilities and equipment selection did not meet your expectations. Your comments have been shared with the concerned team for review as we continually look for ways to enhance our guest experience. Additionally, we appreciate your feedback regarding mattress comfort. We understand that sleeping preferences vary from person to person, and your observations will be taken into consideration as we review our guest comfort standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm Regards, Priyanka Pandey Operations Manager

Customer review rating 0.5/5

Abhinav K. Solo - Confirmed reviews ALL

I stayed for nearly 4 nights and had a very disappointing experience. The hotel refused to allow me have early checking and asked me to pay half the room charges on day 1, despite informing them in advance that I would be checking out early — this felt unfair and inflexible. The gym facilities were poorly maintained: no towels, no handwashing facilities, and equipment was not operational on the first or second day. When I raised my concerns, the hotel offered a complimentary dinner as compensation, which was not useful to me. Compensation should reflect the guest’s actual needs, not a one-size-fits-all gesture. The hotel lacked the human touch and genuine care that makes a stay comfortable. I would not recommend this property. Room clean was inappropriate as well.

Dear Guest, Thank you for taking the time to share your experience with us. Please accept my sincere apologies again for the inconvenience you experienced during your time with us. I understand your concerns regarding the early check-in charges. While our policies are designed to ensure fairness and availability for all guests I can appreciate how this may have felt inflexible, especially when your travel plans and early departure had already been communicated in advance. I am also genuinely sorry for the issues you encountered with our gym facilities. We had the same reviewed immediately post your feedback however, I do understand the inconvenience you must have faced. Our offer of a complimentary dinner as a gesture of apology was to restore your faith in us and your feedback on towels and handwash was shared with the team and necessary steps were taken to avoid such future occurrence. Thank you once again for sharing your candid feedback. While I regret that we were unable to provide the seamless experience you deserved, I hope you will accept my apologies and our commitment to learning from this experience and improving the areas highlighted by you. Warm regards, Priyanka Pandey Operations Manager

Customer review rating 4.5/5

Bhaskar G. Business - Confirmed reviews ALL

Rooms were small but cozy. Loved the interior which makes stay was comfortable though.

Dear Bhaskar G., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our rooms cozy and our interior appealing. Your comfort is our priority, and we appreciate your acknowledgment of our efforts. Best Regards, Varsha Kode Director Guest Services

Other web-users rate our hotel

  • 321 reviews 9.5/10 Location
  • 836 reviews 6.4/10 Room
  • 2,726 reviews 9/10 Service
  • 16 reviews 6.7/10 WiFi
  • 1,487 reviews 8.8/10 Food
  • 457 reviews 9.8/10 Vibe
  • 450 reviews 8.2/10 Breakfast
  • 407 reviews 8.3/10 Cleanliness

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