ibis Thane

Customer review rating (ALL Rating) 4.1/5 520 reviews

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Plot - 02 Pokhran Road No 1, Thane West, ., 400606 MUMBAI, India

Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  520 reviews

Poor Food Quality

Customer review rating 2.0/5

Gagan Business - Confirmed reviews ALL

Menu was good but food preparation was very bad

Dear Gagan, Thank you for taking the time to tell us about your experience at the ibis Thane. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I understand that my Head Chef spoke to you to understand the concerns better. We have shared your feedback with the team and implemented necessary changes to avoid such future occurrence. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Good Stay

Customer review rating 4.0/5

Ravindra K. Business - Confirmed reviews ALL

NA

Dear Ravindra, We appreciate your comments regarding your stay at the ibis Thane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Nice Ambience and the Staff

Customer review rating 4.5/5

Ramesh G. Business - Confirmed reviews ALL

The pleasant stay and nice hospitality. Staff members at reception, Kitchen and service team are professional and caring.

Dear Ramesh, Thank you for appreciating our food and hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Extremely Dissatisfied Experience

Customer review rating 0.5/5

Harsh G. Solo - Confirmed reviews ALL

Rooms Hygiene - Rooms not clean Group Loud Noise during mid night - The room next to me had 10 people have a booze party inside the room which started at 1 AM and continued till 4AM (what i learned from front desk next morning) Hotel staff were not able to ask them to have lower noise or allocate me another room. New room was allocated at 3 AM after 2 hrs of struggle Meal: In live open kitchen seen vegetarian food and non vegetarian food being fried in same oil and pan. The chef fried Vada, then Chicken item and then poori in same oil. When asked they simply old its a mistake since the chief was new.

Dear Harsh, Thank you for taking the time to tell us about your experience at the ibis Thane. I got an opportunity to connect with you on call to understand the concerns better and apologize to you in person. I have shared your feedback with the team and would ensure necessary measures to avoid any such future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Great location

Customer review rating 3.5/5

K. Couples - Confirmed reviews ALL

It’s a great location & very good staff & helpful staff but charges are on higher side rooms are compact

Dear Kunal, We very much appreciate your comments regarding your stay at the ibis Thane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. ibis hotels globally have only 1 category of rooms and of similar size, providing our guests with a comfortable bed, a wardrobe equipped with electronic safe and a mini fridge and a sofa to relax on. I apologize if this caused an inconvenience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards, Priyanka Pandey Operations Manager

Other web-users rate our hotel

  • 182 reviews 9.2/10 Location
  • 439 reviews 6.9/10 Room
  • 1,061 reviews 9.1/10 Service
  • 20 reviews 7.6/10 WiFi
  • 668 reviews 9/10 Food
  • 212 reviews 9/10 Cleanliness
  • 210 reviews 9.7/10 Vibe
  • 181 reviews 2.2/10 Comfort

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