ibis Thane

Customer review rating (ALL Rating) 4.0/5 859 reviews

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Plot - 02 Pokhran Road No 1, Thane West, ., 400606 MUMBAI, India

Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  859 reviews

Mosquitoes and missing towel

Customer review rating 2.0/5

Aundrey Business - Confirmed reviews ALL

Well there were mosquitoes in the bathroom. First night when I arrive I killed 3 mosquitoes and even after that there were more mosquitoes by morning. After I informed front desk before I went out for the day, when I return the room floor was oily (I assume mosquito repellent was used) and yet there were mosquitoes in the bathroom.

Comfort stay, didn't get right room

Customer review rating 4.0/5

Sudhakar Business - Confirmed reviews ALL

It's a fabulous stay in IBis Thane Only dissatisfaction is - didn't get queen bed, even it is booked for 11th Dec

Dear Sudhakar, Thank you for sharing your feedback regarding your stay at ibis Thane. We are delighted to hear that you had a fabulous stay and found it comfortable. We sincerely apologize for the inconvenience caused by not receiving the queen bed as per your booking. We understand how important it is to have your preferences met, and we regret that we fell short in this instance. Please be assured that we are actively reviewing our reservation process to prevent such occurrences in the future. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an even better experience. Should you have any specific requests for your next stay, please do not hesitate to inform us, and we will do our utmost to ensure they are met. Thank you once again for your understanding and for choosing ibis Thane. Sincerely, With Regards, Priyanka Pandey Operations Manager

it is very average

Customer review rating 2.5/5

Lakshmi N. V. K. Business - Confirmed reviews ALL

The bathroom is not clean, and does require maintenance. Also we need an iron in each room. We can't be begging for one all the time.

Dear N., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness and maintenance are of utmost importance, and we are sorry to hear that the bathroom did not meet your expectations. We have addressed this matter with our housekeeping and maintenance teams to ensure prompt corrective action is taken. We also understand your concern regarding the availability of an iron in each room. I would like to keep you informed that we have iron board station at the end of each floor corridor to assist our guests with ironing. I apologize if we missed to inform you about the same and for the delay. We value your feedback as it helps us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and offer you a more comfortable and enjoyable stay. Sincerely, With Regards, Priyanka Pandey Operations Manager

Worst Valet parking

Customer review rating 2.0/5

Abhijit R. Business - Confirmed reviews ALL

Open parking is not what I am looking for & that too with valet parking who doesn't care for car.

Too small rooms

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Very small rooms and restaurant staff not supportive... carrying too much attitude by one staff. I asked to serve but was ignored by her.....

Dear Sushant, Thank you for taking the time to tell us about your experience at the ibis Thane. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. ibis globally has similar sized rooms with a comfortable queen bed and a sofa to relax on. I understand from your feedback that you would have preferred a larger room. With regards to your feedback on the service, I have personally spoken to the concerned team member and I understand from her that she missed your order for tea. I apologize for the inconvenience caused due to this. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, With Regards, Priyanka Pandey Operations Manager

Other web-users rate our hotel

  • 299 reviews 9.3/10 Location
  • 707 reviews 6.7/10 Room
  • 2,025 reviews 9/10 Service
  • 27 reviews 7/10 WiFi
  • 1,182 reviews 8.8/10 Food
  • 347 reviews 9.6/10 Vibe
  • 317 reviews 8.6/10 Cleanliness
  • 284 reviews 2.1/10 Comfort

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