ibis Thane 3 stars

Customer review rating (ALL Rating) 4.0/5 945 reviews

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Description

Hotel extras

  • Close proximity to Wagle Estate

  • 5 minute drive from Viviana Mall

  • State-of-the-art meeting rooms

  • Access to OTT channels

  • Mini Library

Our accommodation(s)

Hotel location

ibis Thane

Plot - 02 Pokhran Road No 1, Thane West, .
400606 MUMBAI
India

GPS:19.2080131027, 72.9640476544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Our Spice It restaurant and bar, offers you a unique opportunity to explore Indian, Oriental and European spices - Create your own combination and watch our chefs prepare it in front of you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  945 reviews

Customer review rating 3.0/5

Rahul A. Business - Confirmed reviews ALL

My overall experience had some challenges that I hope can help improve future stays. Unfortunately, I lost my sunglasses during the visit, and while the staff acknowledged the situation, I felt the overall accountability could have been handled better at the hospitality level. Additionally, room cleaning required repeated reminders over two days before it was completed. Once addressed, the housekeeping team did a good job, but timely service would certainly enhance the guest experience.

Dear Rahul, Thank you for sharing your valuable feedback regarding your recent experience at our hotel. I sincerely apologize for the challenges you faced during your stay. We understand that losing personal items can be distressing, and I appreciate your patience as our staff addressed your concerns. I acknowledge your comments about the timeliness of our housekeeping services, and I will ensure that this feedback is shared with the team to enhance our service standards. Your insights are important to us as we strive to improve the guest experience. Thank you once again for your feedback. Best regards, Varsha Kode Director Guest Services

Customer review rating 3.5/5

Priyanka S. Families - Confirmed reviews ALL

Toilet flush was leaking all the time and waste sink water was leaking slowly in Room 333. Everything else was perfect.

Dear Priyanka, Thank you for your feedback. We are pleased to know you appreciated our location and found everything else to your satisfaction. However, we regret the inconvenience caused by the plumbing issues in your room. Your comments will be taken into consideration as we continually strive to improve our services. Best regards, Varsha Kode Director Guest Services

Customer review rating 1.5/5

Asit V. Couples - Confirmed reviews ALL

Room 617 requires immediate cleaning as it is infested with cockroaches. Checkout wasn't pleasant. No feedback asked.

Dear Asit, Thank you for taking the time to tell us about your experience at the ibis Thane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 86…, next time you are in ibis thane. Sincerely, Varsha Kode Director Guest service

Customer review rating 0.5/5

Suman B. Business - Confirmed reviews ALL

The front desk staff is not really helpful. I asked for a room on the same floor as one of my friend was also there. Trisha from front desk said rooms are not available on the same floor while informs of me she was assigning rooms on that floor to other other guests. When I asked she had no answer to give. This was not at all acceptable.

Dear Suman, Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the dissatisfaction you encountered with our front desk team. It is our goal to assist all guests to the best of our ability, and I regret that we did not meet your expectations during your stay. I assure you that your comments will be taken into consideration to enhance our service quality. We appreciate your insights and hope to provide you with a better experience in the future. Sincerely Varsha Kode Director Guest Services

Customer review rating 3.0/5

Nitin K. Families - Confirmed reviews ALL

Nice clean hotel with good customer service. However we had some very bad experience. When we checked in we found hundreds of insect in our bathroom. The maintenance guy explained that this happens frequently when the drainage gets blocked and all insects from sewer come in. The maintenance team said they fixed the problem and sanitized the bathroom. But for next several days we did find two or three insects every day.

Dear Nitin, Thank you for your feedback regarding your recent stay at ibis Thane. We appreciate your compliments about our clean hotel and customer service. However, I regret to learn about the insect issue you encountered during your visit. Please know that we take such matters seriously and are continuously working to enhance our maintenance protocols to prevent similar occurrences in the future. Your experience is important to us, and we value your input as we strive to provide a better environment for our guests. Thank you for your understanding, and we hope to welcome you back for a more pleasant experience. Sincerely, Varsha Kode Director Guest Services

Other web-users rate our hotel

  • 313 reviews 9.5/10 Location
  • 773 reviews 6.6/10 Room
  • 2,458 reviews 9/10 Service
  • 16 reviews 6.1/10 WiFi
  • 1,341 reviews 8.6/10 Food
  • 409 reviews 9.7/10 Vibe
  • 405 reviews 8.6/10 Breakfast
  • 365 reviews 8.3/10 Cleanliness

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