Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.5/5 1,433 reviews

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Description

Hotel extras

  • A beachfront escape on Juhu Beach overlooking the Arabian Sea, 20mins from the Airport

  • Celebrate special occasions in indoor venues or outdoors by the coastline

  • Enjoy contemporary pet-friendly rooms and an outdoor pool with a stunning sea view.

  • Explore Indian, Pan-Asian and global cuisine across distinctive dining venues

  • Unwind with stunning Arabian Sea views and memorable sunsets

Our accommodation(s)

Book this hotel
Room 1

Modern, Spacious and comfortable 306 Sq. ft. room features two single beds, free WiFi access, 42"LED TV, minibar, laptop compatible safe, iron/iron board, hairdryer, tea/coffee amenities and bathroom amenities.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View

Overlooking the Arabian Sea. Modern, Spacious and comfortable 306 Sq. ft. room features one king size bed, free WiFi access, 42"LED TV, minibar, laptop compatible safe, iron/iron board, hairdryer, tea/coffee amenities and bathroom amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Overlooking the Arabian Sea. Modern, Spacious and comfortable 306 Sq. ft. room features two single beds, free WiFi access, 42"LED TV, minibar, laptop compatible safe, iron/iron board, hairdryer, tea/coffee amenities and bathroom amenities.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Located on higher floor, 312 ft² Premier room includes buffet Breakfast, Complimentary Airport transfers (T1&T2),Premier Lounge with Cocktail Hrs. from 18:00 Hrs. to 20:00 Hrs.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Located on higher floor, 312 ft² Premier room includes buffet Breakfast, Complimentary Airport transfers (T1&T2), Premier Lounge with Cocktail Hrs. from 18:00 Hrs. to 20:00 Hrs.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Located on higher floor, 306 ft² Premier room includes Buffet Breakfast, Complimentary Airport transfers (T1&T2), Premier Lounge with Cocktail Hrs. from 18:00 Hrs. to 20:00 Hrs.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Suite

Executive Suite King Bed Ocean View Buffet Breakfast, Airport Transfers T1 T2, Premier Lounge.

Over looking the Arabian Sea, Spacious 580 Sq.Ft. room, separate living and bedroom includes buffet breakfast, Complimentary Airport transfers (T1&T2), Premier Lounge with Cocktail Hrs. from 18:00 Hrs. to 20:00 Hrs.

  • Views:

    Ocean/Sea view or Pool side

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Suite

Royal Suite King Bed Ocean View Buffet Breakfast, Airport Transfers T1 T2, Premier Lounge.

Overlooking the sea with Rajasthani royal décor, the 83 m² Suite offers bathtub and separate shower. Buffet Breakfast, Complimentary Airport transfers (T1&T2), Premier Lounge with Cocktail Hrs. from 18:00 Hrs. to 20:00 Hrs.

  • Views:

    Ocean/Sea view or Pool side

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 83 m² / 893 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park
  • 204 rooms
  • One room for people with reduced mobility
  • 24 connecting rooms
  • 164 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Entertainment

  • Disco/Nightclub
  • Karaoke

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Boutiques/shopping

Gift shop/newspaper shop

Catering

4 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Video game area
  • Board games available
  • Play area
  • Children''s TV Channels

Well-being

Outdoor Pool Additional charge

  • Outside
  • On site

InBalance by Novotel Additional charge

  • On site
  • Near the property
  • Outdoor parking
  • Private
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

A legendary fine dining restaurant, located at the lobby level, serves delicious Pan-Asian cuisine hand-crafted by our chefs.

Journey to Bageecha, a tranquil open-air escape at Novotel Mumbai Juhu Beach, and savor the rich, authentic flavors of regional Indian cuisine. The menu is a masterful celebration of traditional dishes, elevated by enchanting live Ghazals.

Juhu's Only French Pâtisserie, presents a lavish array of fresh and vibrantly flavoured pastries, breads with a variety of chocolates that are sure to hit every sweet spot.

GADDA DA VIDA-CHIC SEA LOUNGE

Relax and enjoy modern contemporary music and an unbeatable view of the Arabian Sea while sipping a cocktail in this chic sea lounge. Gadda da Vida is located at the lobby level and offers delicious bar bites and expertly crafted drinks.

Bar Type
BAR
Capacity
90
Accessibility
Accessible service
Opening hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard Parcelamento 3x
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Bar Recreation facilites

  • Board games

Snacks facilities

  • Cold snacks
  • Hot snacks

Relax and enjoy modern contemporary music and an unbeatable view of the Arabian Sea while sipping a cocktail in this chic sea lounge. Gadda da Vida is located at the lobby level and offers delicious bar bites and expertly crafted drinks.

Whether it's a lavish breakfast buffet or a quick grab-and-go option, head to The Square for a healthy start to your day.

The Swimming Pool is open from 0700hrs to 2100hrs

Our Fitness Centre has state-of-the-art equipment and is designed to re-energize and revitalize both, your body and mind. With in-house dedicated instructors, we make sure you exercise the right way.

Web wedding facilities are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,433 reviews

Customer review rating 2.0/5

Jude D. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Jatinder A. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Sonal G. Friends - Confirmed reviews ALL

Dear Sonal Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the rooms comfortable and appreciated the location. However, we regret that the service did not meet your expectations. Your comments will be taken into account as we strive to enhance our guest experience. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Amit C. Couples - Confirmed reviews ALL

Dear Amit Thank you for taking the time to share your feedback. Please allow me to clarify that, owing to the architectural design of the hotel, our rooms offer partial sea views that may vary according to the floor and room. We therefore describe these as “sea view” rooms rather than “sea facing,” in the interest of maintaining transparency in our communication. I sincerely regret that your experience did not meet your expectations . Your feedback is important to us and has been shared with the relevant teams for further review. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Tushar M. Business - Confirmed reviews ALL

Dear Tushar, Thank you for your positive feedback regarding your experience at our hotel. We are delighted to hear that you found our arrangements suitable for conferences and convenient for your stay. Your appreciation motivates us to maintain high standards. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Sonal G. Friends - Confirmed reviews ALL

good rooms, comfortable beds good location. however service is slow and poor

Customer review rating 0.5/5

Amit C. Couples - Confirmed reviews ALL

I booked ocean view room but it was no where near that

Dear Amit Thank you for taking the time to share your feedback. Please allow me to clarify that, owing to the architectural design of the hotel, our rooms offer partial sea views that may vary according to the floor and room. We therefore describe these as “sea view” rooms rather than “sea facing,” in the interest of maintaining transparency in our communication. I sincerely regret that your experience did not meet your expectations . Your feedback is important to us and has been shared with the relevant teams for further review. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Tushar M. Business - Confirmed reviews ALL

Good arrangement and convenient for conferences and stays.

Dear Tushar, Thank you for your positive feedback regarding your experience at our hotel. We are delighted to hear that you found our arrangements suitable for conferences and convenient for your stay. Your appreciation motivates us to maintain high standards. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Dhruv T. Solo - Confirmed reviews ALL

Stayed for two Nights .. overall excellent stay ocean view room with lounge access .. delicious food at the lounge ..

Dear Dhruv Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the ocean view room and found our lounge offerings to your satisfaction. Your feedback is greatly appreciated. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Sanjeev S. Families - Confirmed reviews ALL

I have not seen such a poor state of the property managed by Accor group. Require renovation badly. Food was tasty but service was pathetic. It looks like no direction to the team managing the restaurant staff. Need to look seriously.

Dear Sanjeev Thank you for your feedback regarding your recent stay. We acknowledge your concerns about the property's condition and the restaurant service. Your comments are valuable to us, and we will take them into consideration for future improvements. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 2.0/5

Kishan P. Families - Confirmed reviews ALL

We were very dissatisfied with our stay. When we arrived at 3pm our room was not ready till 4:30pm then when we got to our room our bags did not arrive for another hour which made us late to out dinner plans. Our room also never got serviced, we got a note saying it is because we had the do not disturb sign on but we had never turned this on. Since our room was not serviced we required new towels, we had to ask for them over 3 calls over 3 hours. The hotel has many staff but we are not sure what they are doing.

Dear Kishan Please accept my sincere apologies for the experience you encountered during your stay. The delayed check in and response to your requests are certainly not reflective of the standards we strive to maintain. I fully understand your frustration and appreciate you bringing these matters to our attention. Please be assured that your feedback will be addressed with the relevant teams to prevent a recurrence. We sincerely regret letting you down and hope to have the opportunity to restore your confidence in our hotel. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Jayshree P. Families - Confirmed reviews ALL

This is not really a 5 star hotel. The rooms need upgrading. The breakfast is really good.

Dear Jayshree Thank you for sharing your feedback. We appreciate your comments regarding the breakfast and note your concerns about the room upgrades. Your insights are valuable as we strive to enhance our guest experience. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.5/5

Diva S. Families - Confirmed reviews ALL

Staying at Novotel juhu is a comfortable experience. The beds are really comfortable, the location is not so bad, lots of good restaurants around and about 20 minutes from bandra and Santacruz

Dear Diva Thank you for your feedback. We appreciate your comments regarding the comfort of our beds and our location. However, we regret to learn that your overall experience did not meet your expectations. Your insights are valuable in helping us enhance our services. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 1.5/5

Sanivarapurbuchi R. S. Families - Confirmed reviews ALL

Requested early check-in , also an ocean view semi was also okay but did not provide anything. Felt lime the staff do not care about us.

Customer review rating 0.5/5

Salil W. Couples - Confirmed reviews ALL

Service was poor, they also lost my birthday cake which was given to the room service

Dear Salil Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the service shortcomings you experienced and the unfortunate incident with your birthday cake. Please be assured that we take such matters seriously to enhance our guest experience. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Sehool K. Couples - Confirmed reviews ALL

Celebrated wife's bday there by staying 3 days , Will not be staying again in the hotel would not repeat the mistake . 1. Decapitated property 2. Interior wornout 3. Restaurant in shabby condition 4. Bad quality food . 5. Carpets smelling. 6. Room upgraded to a suite but very depressing, had walls leakages and paint damaged everywhere. 7. Cost of the property still very high with such issues 8. Need urgent overall change in design. 9. No cleanliness 10. Lounge also very sad . In all very sad experience.

Dear Sehool, We sincerely apologize for the disappointing experience during your wife’s birthday stay. Your feedback is taken seriously, and we regret that we fell short of your expectations. We will review these concerns with our team and take the necessary corrective action. We hope to have an opportunity to restore your confidence in us. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.0/5

Mr A. A. Business - Confirmed reviews ALL

The overall experience is fine.

Dear Mr. A. Thank you for your positive feedback. We are pleased to hear that you had a comfortable stay and enjoyed your overall experience at our hotel. Your satisfaction is our priority. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Sandeep K. C. Families - Confirmed reviews ALL

We briefly stayed there for two nights and enjoyed the place. Located right at Juhu beach the hotel is ideal choice to stay and spend time with family

Dear Sandeep Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location ideal for family time. Your appreciation of our service is truly valued, and we look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Rutuja R. G. Couples - Confirmed reviews ALL

Best stay

Dear Rutuja Thank you for sharing your positive experience. We are delighted to hear that our team, contributed to your enjoyable stay. We look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Bhaskarla K. S. Families - Confirmed reviews ALL

Good experience good staff

Dear Bhaskarla, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found your experience comfortable and appreciated our staff's service. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Sumanta B. Solo - Confirmed reviews ALL

I enjoyed my week long stay at this Novotel. I appreciate the relaxed vibe of Juhu Beach - t-shirts and shorts are perfectly acceptable daily wear in this part of Mumbai. This is a family friendly pool where one can relax with no party drama. I also enjoyed access to the gym with free weights and workout benches.

Dear Sumanta Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the relaxed atmosphere and found our pool family-friendly. Your feedback is invaluable, and we look forward to welcoming you back for another restful experience in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Shay N. Friends - Confirmed reviews ALL

I have never stayed at hotel with such awful service, especially from the front desk. The queues were awful for checkin and checkout, the tv didn’t work, the fridge didn’t work, they were unable to provide any packaged drinking water. They were rude

Dear Shay Please accept my sincere apologies for the inconvenience you experienced during your stay. We acknowledge that peak check-in and check-out periods can result in longer waiting times at reception, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our guests. I am also sorry to learn that the television and refrigerator in your room were not functioning as expected. This is certainly not the standard of comfort we aim to provide, and your feedback will be shared with the relevant team for appropriate follow-up. Regarding your request for chilled water, as part of Accor’s commitment to reducing single-use plastics and promoting more sustainable practices, we do not normally stock packaged drinking water in plastic bottles. However, our team should have communicated this policy clear. I regret that the lack of coordination between departments added to your frustration. Please be assured that your comments have been taken seriously, and we will reinforce the importance of clear communication, effective coordination, and attentive service across our teams. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Gloria M. Couples - Confirmed reviews ALL

Would recommend the novatel everyone was very polite and helpful the only thing was the mattress was very hard hope they could change them to a softer one

Dear Gloria, Thank you for your positive feedback regarding our helpful staff. We are pleased to hear that you found our team courteous and accommodating. We appreciate your comments about the mattress comfort, and your input will be considered as we continuously strive to enhance our guest experience. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Jay P. Business - Confirmed reviews ALL

Very good

Dear Jay, Thank you for your positive feedback regarding your stay at Novotel Mumbai Juhu Beach. We are delighted to hear that you found your experience comfortable and enjoyable. We look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 453 reviews 9.4/10 Location
  • 976 reviews 5.2/10 Room
  • 1,438 reviews 6.2/10 Service
  • 9 reviews 5.6/10 WiFi
  • 590 reviews 6.8/10 Food
  • 387 reviews 2.8/10 Cleanliness
  • 336 reviews 4.4/10 Amenities
  • 274 reviews 3.9/10 Comfort

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