Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,460 reviews

Novotel Mumbai Juhu Beach - Image 1
Novotel Mumbai Juhu Beach - Image 2
Novotel Mumbai Juhu Beach - Image 3
Novotel Mumbai Juhu Beach - Image 4

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  1,460 reviews

Customer review rating 0.5/5

Hardik D. Couples - Confirmed reviews ALL

Very poor, the room had faulty air conditioning, we asked many times for to solve the issue. It took 4 hours for them to decide and shift to another room, which was decorated for no reason. And then basic things like bringing towels took a 2 hours. Not expecting such poor experience by paying 15K for a so-called 5 star property.

Dear Hardik Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the air conditioning and the delay in receiving essential amenities. It is our priority to provide a seamless experience, and I regret that we fell short during your visit. Please know that we take guest concerns seriously, and your comments will be reviewed to enhance our service delivery. We appreciate your understanding and hope to provide you with a more satisfactory experience in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.5/5

Rahul P. Couples - Confirmed reviews ALL

Had a wonderful time at Novotel, grateful for the complimentary upgrade to a suite as part of my Accor Gold membership. The room was exceptional, staff was helpful and there were plenty of water bottles available for the hot Mumbai temperature. The breakfast while great was not at par with some of the other five star hotels I have stayed at, and the cafeteria was always full between 8-10 (with waiting on Sunday).

Dear Rahul Thank you for your kind feedback regarding your recent stay at Novotel Mumbai Juhu Beach. We are pleased to hear that you enjoyed your complimentary upgrade and found our staff helpful. Your observations about the breakfast experience and the cafeteria capacity during peak hours are valued, and we appreciate your insights as they help us enhance our offerings. We strive to provide a delightful experience for all our guests and will take your comments into consideration. Thank you once again for your review, and we look forward to welcoming you back in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 0.5/5

Trupti M. Families - Confirmed reviews ALL

Dirty room Shower not working Lots of loud noises and banging. Not able to rest

Dear Trupti Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered with the room cleanliness, shower functionality, and noise disruptions. Your concerns are invaluable as we strive to enhance our guests' experiences. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 5.0/5

Suryaveer K. Couples - Confirmed reviews ALL

Excellent

Dear Suryaveer, Thank you for your kind words regarding your comfortable stay and the excellent location of our hotel. We are delighted to know that you had a positive experience at Novotel Mumbai Juhu Beach. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.0/5

Anurag D. Families - Confirmed reviews ALL

Priority welcome was a joke.. took me 30 min to check-in even though 2 front desk reps were free.. they refused to check me in and directed me back to the queue..

Dear Anurag Thank you for your feedback regarding your recent experience with our check-in process. We strive to provide efficient service and regret any inconvenience you encountered. Your comments will be reviewed to enhance our guest experience in the future. Best regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 524 reviews 9.4/10 Location
  • 1,096 reviews 5.6/10 Room
  • 1,647 reviews 6.2/10 Service
  • 14 reviews 3.7/10 WiFi
  • 643 reviews 6.9/10 Food
  • 437 reviews 3.4/10 Cleanliness
  • 355 reviews 4.9/10 Amenities
  • 302 reviews 4/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Mumbai