Novotel Mumbai Juhu Beach Hotel

While Accor group did not respond to our multiple requests for help and assistance; duty manager at Novotel Juhu came thru’ and so did two of the coffee-shop restaurant staff as noted above ... That is what made the experience nice .... But otherwise me and m two Accor co-member friends were not too happy with “Accor” membership experience.

Good stay

overall stay was perfect

Very good relaxing ambiance Very nice food with chef J P

Bad housekeeping service, restaurant service. No small towels/hand towels kept in room. Even bath towels can’t be delivered as all gone for laundry.

Overall good experience.

Well no complaints on the stay it was good i booked city view room and front office was kind enough to upgrade me to partial sea view room. I am really disappointed with the quality of food i ordered prawns fish curry and after couple of minutes i got food allergy all my face turned red and was swelling badly , i have stayed and tried many different kind of exotic fishes and it never happened to me previously but after eating that particular prawns i got sick probably it was not fresh ! Anyways i am happy with the front office and house keeping staff they were really helpful.

feeling peaceful

We were repenting why we didn't plan for more nights ! Our stay was restricted to only one night. They have the splendid Juhu beach touching to the property. So you have wonderful views of sunset and sunrise. Their outer sitting on the lawns with well designed romantic chairs, supported by a caring staff; with a nice selection of wine and cocktail snacks pampers you. My request for some select food was readily obliged by the chef. Before this, the front office welcome was pleasing. As the hotel was not full due to covid situation in Mumbai, my request for an upgrade to a bath tub room was obliged by the hotel. The room was neat and the toilet big with a nice choice of toiletries. The breakfast had a pleasant selection of savories. The service was excellent. My appreciation of chef Jason and General Manager Aurora , for taking 2 steps further to ensure our comfort. Novotel's selection of key staff is indeed appreciated. The view of the beach from the room in the early morning is pleasant. The outer lawns , with the sun canopies , lend that special oomph to lazing around.

No doubt the location is very good. I don't have any complain with the room too Only with the food. The taste of the food can be improved. Most of the time lunch and dinner items were tasteless.

Very refreshing stay

If you wanna see the Juhu beach view only then this is the hotel to go for or to stay in for, other than that there is nothing great left about this hotel Rooms average Bed Mattress below average Cleanliness is good Food is good Hospitality is good Reception alertness and waiting time and easy check in is worst (Had a very bad experience for check in even after checking in from the mobile app still my check in took like 30mins and they gave me a discount saying room charges have dropped down so I was like refunded back and next day while check out they said it was a mistake from their side and they would want the same amount back for the room) --thanks to Mr Amas and Mr Nitish They are giving the latest check in i.e 3pm not before that other hotels give 12pm or 2pm maximum And a lot of voice of doors banging on the 7th floor they are not at all sound proof you can hear loud open and shut of doors in your room that's the worst part

Faced many issues when we visited this time. 1. Expected amenities to be shut due to covid, but were told that ALL restaurants would be open. Eventually, turned out that this was not the case. 2. Bedsheets in the room were not clean. Had to get them changed after arrival. 3. Guests were not allowed to visit after mid-night due to "security reasons". Have never seen such a restriction by any other 5 star property. On being questioned, i was shown some fine print on the check-in form that i had signed. Overall quite disappointing.

The hotel is classified as a 5 star hotel but it is really more in the 4 star category in terms of ambience, room interiors and even aspects of service. We had a challenge getting a table for dinner, the shower was not working properly and valet was not available. The location is good, the Gadda de Veda restaurant is worth a visit in evening. Rest is alright.

Even in Pandemic , there was best stay experienced with social distancing and implementation of digital services. The location was near beach and had excellent view from the room . Food tasted fantastic. Front desk and security did their excellent job. Hope to visit soon again. I prefer to share the experience with my family and friends . As always there is always room for more developments and amendments