Novotel Mumbai Juhu Beach

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Novotel Mumbai Juhu Beach

Customer review rating (ALL Rating) 4.1/5 362 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gada da Vida - Chic sea lounge overlooking the sea

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

Telephone +91 22 6693 4444

Fax +91 22 6693 4455

Contact email

  • JUHU BUS STOP, 500M, 5 MINS: 

  • DN NAGAR METRO, 3 KM: 

  • By plane

    CHHATRAPATI SHIVAJI INTL AIRPORT At 8km / 4.97 miles - Shuttle paying

  • By plane

    DOMESTIC AIRPORT At 5.5km / 3.42 miles - Shuttle paying

  • By helicopter

    JUHU AERODROME, 10 MINS At 2.5km / 1.55 miles

  • By car

    COLABA, GATEWAY OF INDIA At 28km / 17.4 miles

  • By car

    MARINE DRIVE At 28km / 17.4 miles

  • By car

    WESTERN EXPRESS HIGHWAY At 4.5km / 2.8 miles

  • By train

    VILE PARLE STATION At 2.3km / 1.43 miles

GPS:19.108683, 72.824364

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Hotel offers 203 modern and spacious well rooms and suites with backdrops of Mumbai city. Book ocean view rooms to enjoy view of the Arabian sea. Room features, mini-bar, shower cubicle, bathroom amenities, free WiFi and working desk. Enjoy Complimentary Airport Transfers with Premier room and Suites.

Our guest reviews

Our guest reviews for
Novotel Mumbai Juhu Beach

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  362 reviews

TripAdvisor Rating  4.0/5  3,162 reviews

Certificate of excellence 2022

Good stay

Customer review rating 5.0/5

Nehali B. Families - Confirmed reviews ALL

Stay was for family staycation enjoyed the stay,staff is very good.Overall experience is very good

Dear Nehali, Namaste from Novotel Mumbai Juhu Beach. Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. It is our pleasure to serve you and we look forward to welcoming you again. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

I chose Novotel Mumbai Juhu Beach to stay at during my first visit to India and Mumbai

Customer review rating 4.0/5

Jurij (. S. Solo - Confirmed reviews ALL

Dear Novotel Mumbai Juhu Beach, Here is the belated review of my stay at your hotel. Since it was my first visit to India and I had more or less specific plans for my visit, which among others included getting acquainted with the city Mumbai itself as much as possible, gathering at least basic experiences with getting around and interacting with ordinary Mumbaikars, visiting the most of the prominent and famous locations and spots throughout the city, and at last but not least meeting with certain people related to Bollywood, therefore I perhaps wasn't that much focused on all the services available to me during my stay in the hotel and that were also included in my booking. So, from this point of view I left quite some of the room (also with the above overall rating!) for my additional review and my eventual new future visit here, which may even take place this same year again, when I will certainly be better prepared and informed. On my vacations I usually choose 4-star hotels and for the last several years I spent most of my vacations in my home country S.. I can say the levels are quite comparable between Novotel and my reference Slovenian hotel, although there certainly are slight differences, mostly due to regions and countries specifics, of course. I was pleasantly 'surprised' with the daily availability of free bottled mineral drinking water in my room (ok, it was included in the price, but anyway :-) )! It would be very inconvenient for me if it were otherwise. So, thank you very much for this! The staff was kind, helpful, accessible, friendly, and adequately communicative! Cleanliness of the premises was in general ok. Regarding my room maybe I can mention a few minor issues: the shower cabin was leaking water at one or two places; there was - I think - a fire and smoke detector (or sensor) on the ceiling above the bed with the blinking(!) green LED, which was very annoying during the night time (it actually disturbed my sleep); the AC unit and air conditioner was perhaps a bit too loud as well, but one can eventually get accustomed to it; I would wish to have let's say some additional stand or similar item in the room to hang my clothes; as for TV channels I would prefer if there were some more international news and informative channels available (maybe they were?), and above all easier accessible, grouped together and put somewhere more towards the beginning of programme scheme (I didn't count the number of all active channels, but it was too high for me anyway). Unfortunately I couldn't manage to go to and try the Premier Lounge and evening cocktail hours during my stay. I actually remembered about this option a bit late (I was also too busy with other things). Food was great, especially during the dinners, but I'll write about it in a special separate review. To wrap this review up maybe one suggestion - it would be nice if there was more flexibility available on the hotel side for the visitors arriving from abroad and far away, e.g. from Europe. What I mean with this is for example when I had to shorten my stay for half a day due to returning flight cancelation and I was still billed the whole day as per my originally planned stay. See you probably soon, Jurij, S.

Dear Jurij K., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorav Arora General Manager.

Excellent Stay -

Customer review rating 5.0/5

Jaspreet D. Business - Confirmed reviews ALL

Starting from location, we enjoyed great hospitality, lovely food and a very comfortable stay..A big thank you Gorav & your entire team..

Dear Jasprit D., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

A nice hotel with smiling and helpful staff. Good value

Customer review rating 5.0/5

Shavak K. Families - Confirmed reviews ALL

Would specially like to mention Suyog at the Check In Desk who gave us such a smooth stay. The staff at the breakfast buffet were also helpful and smiling, especially Chinmaya.

Dear Shavak K., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulfat SHAIKH Asst. Front Office Manager

well located, friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good property location, however getting a bit old and worn. Needs refurbishment. Checkin/out becomes time consuming if airline staff being attended to.

Dear Sunil Vijay U., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. Please rest assured that your feedback has been duly noted.It is always a pleasure to receive positive front feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Sincerely, Ulfat SHAIKH Asst. Front Office Manager

Well located, great food

Customer review rating 5.0/5

Priya N. Business - Confirmed reviews ALL

Novotel is well located with great views. I was upgraded to the beach facing suite, which was absolutely wonderful. The food and beverage team is superb. IRD was great and so was the buffet spread. Would recommend Novotel, Mumbai to anyone visiting the city.

Dear Priya Maryanne N., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulfat SHAIKH Asst. Front Office Manager

Avoidable hotel

Customer review rating 2.0/5

Mhg Business - Confirmed reviews ALL

The stay has been brief but not really worth. Service and maintenance is pretty bad.

Dear Mummareddy H., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulfat SHAIKH Asst. Front Office Manager

Customer review rating 5.0/5

Uday Families - Confirmed reviews ALL

The team were great

Dear Udaya K., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Excellent stay!

Customer review rating 5.0/5

Dr. S. Solo - Confirmed reviews ALL

Was the best and most central place in Bombay for a staycation of sorts. Im in between houses and needed 2 days where I could go to work and come back for a swim! I now miss it sorely, and it's only been 2 nights

Dear Michelle S., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Customer review rating 5.0/5

S K. Business - Confirmed reviews ALL

Exceptional service by Ulfat , Abid and Allwyn.

Dear Saahil K., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Okey

Customer review rating 0.5/5

May Families - Confirmed reviews ALL

I didn’t enjoy my stay. I had beg fir towels to everything include room I have booked.

Dear Mayuri P., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Well Located

Customer review rating 4.0/5

Samson Families - Confirmed reviews ALL

Good place to stay if in= Juhu

Dear Samson F., Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

The stay was ok but the service was extremely bad.

Customer review rating 1.0/5

Karan C. Families - Confirmed reviews ALL

The stay was ok but the services were extremely bad. In room dining hardly answered the calls. Even if they answered, we had to call again for a reminder. So just to give a few examples, we had ordered 2 mocktails (thats after trying their number for half an hour) and it took them one and a half hours to be delivered to my room after 4 calls! Baby's milk took 45 mins to be delivered after 2 reminders. It was absolutely frustrating especially when the baby starts crying for it. Earlier in the month of March I had faced a similar issue at the very same hotel. I was trying to make a reservation for dining with my friends and I had to call them for 2 days continuously just to make a simple restaurant reservation! Plus after dining at the restaurant it took them one month to credit the points to my account that too after several email exchanges. Also I had a member's voucher which said 7499 for a standard room but that was not accepted at the time of check in. When I enquired I was told that I can use that voucher on the app. So I asked the person to show it to me how its done on the app and that guy could not find it. So he said you will have to call the customer care for using this voucher. My understanding was that you have to present your vouchers physically at the time of using the services. Also I had requested for a baby cot to be placed in my room one day prior on the email itself. That was not done even after I checked in. For that too I had to give them several reminders and phone calls. So the location was good, stay was pretty much alright but the service quality was not at all upto the mark!

Dear Karan C., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Fantastic location and delicious food.

Customer review rating 4.5/5

Ankit M. Families - Confirmed reviews ALL

Would love to stay again

Dear Ankit m., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

It was okay

Customer review rating 2.0/5

Mansi Families - Confirmed reviews ALL

I flew down from Novotel Ahmedabad and the staff there at reception was so kind, I was walking with a stick because of surgery on both legs there they made me comfortable on a couch and did all the checking and payment from there they made sure I was not standing for long and sent someone to drop my luggage in my room on the other hand here in Novotel Mumbai staff at the reception counter didn’t care about my situation I stood for 15-20mins for Check-in and even after that they didn’t send someone to drop my luggage. Little support to someone who needs it was missing I was already tired because of the travelling and yet I saw staff at the reception being ignorant about my situation I didn't expect it

Dear Mansi S., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Good Stay

Customer review rating 4.5/5

Tabrez L. Couples - Confirmed reviews ALL

Locality is good, stay was super comfort and staff are courteous, they were always ready to help, polite and always smiling making the guests super comfort and stay delightful.

Dear Tabrez L., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Pathetic Stay

Customer review rating 0.5/5

Pavan B. Couples - Confirmed reviews ALL

Dear Sir, I would like to bring to your kind notice that my stay at Novotel Juhu Mumbai was a horrible stay and the service of the Hotel is the worst as I left the hotel empty stomach as the food which was ordered was not delivered on time every time it was delayed.

Dear Pavan B., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Excellent Stay at Novotel Mumbai Juhu Beach

Customer review rating 5.0/5

Joshua M. Families - Confirmed reviews ALL

We stayed here for 5 nights and felt at home all the time check in n check out was smooth the breakfast team did a fantastic job every morning excellent buffet spread n the food from sampan is exotic clean rooms good speed wifi and quick room service what else do u need on a holiday with a 2 year old thank you team Novotel n hope to see you soon again cheers

Dear Joshua M., We very much appreciate your comments regarding your stay at the Novotel Mumbai Juhu Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Check in problem

TripAdvisor rating 3.0/5

amunagekar Business - TripAdvisor review

Absolutely unhappy at the time of check in, had to wait 2 hrs to get the the room even after 2 pm, that's so annoying this happened third time so if next time it happens I will ask for the refund and go to some other hotel

Dear Amunagekar. Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us and are disappointed to hear about your experience. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Please feel free to reach us on +91 93727 60069 for any assistance. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

Absolutely pathetic stay and service

TripAdvisor rating 1.0/5

Parekh_Ankur TripAdvisor review

By far I have stayed With almost all 4 and 5 star hotels in the city. But my experience with Novotel was the worst. I would have felt more satisfying by throwing this amount out of the window rather than staying there. Remember dint fall prey to ocean / sea view room categories as they are partial. Like sleeping on the bed you see building opposite side and of you stand than slum n all. When you go to the corner of the room you get to see some part of ocean. And it is sold as ocean view room.

Dear Ankur, Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that we have room facing to the ocean, we have mentioned its sea view however not as full sea facing which is not possible based on hotel structure is perpendicular to the ocean. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Please do not hesitate to contact us on +91 93727 60069 for any assistance. Warm Regards, Gorav Arora General Manager Novotel Mumbai Juhu Beach

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