Novotel Mumbai Juhu Beach Hotel 0 star

Na

Not my best Novotel experience. First the hotel forgot to pick us up at the airport, even as it was included in the booking. I asked them on arrival and check out but I was mostly questioned if I had given them my arrival time. Which I had, it is clearly stated in the booking. I was not offered an apology or compensation. We had to change the room key card twice as it did not work in the elevator. We met other guests with same problem 3 times during our stay. Maybe time to do something about it. Our room was prepared for 1 guest (1 toothbrush, 1 pair of slippers, 1 glas and 1 spoon for the cups. After asking we got another toothbrush the second day. The lounge was ok and the staff for the first 2 days, 1 - 3rd of Jan was very friendly. The cleaning guy, Aksay I think his name was, was good and did his best.

I have stayed in this hotel for several visits but this time i found the services to be very poor wherein food ordered took half an hr plus to deliver. Secondly options in food were limited andeven a brownie with icecream could not be served. I was stopped multiple times at reception for having a laptop speaker.. I would avoid it for future bookings.

One of the best locations in Mumbai they have access to the Beach and awesome View and they made my day really I think all the management for the great hospitality and I wish all the stuff all the best

We planned an end to our trip to India with a weekend resting by the pool and Juhu beach. On arrival we were told the pool was closed all weekend. This defeated the purpose of our stay. Nothing was offered by the hotel in the way of recognition of our disappointment.

Stayed for four nights at this well located Juhu hotel where our rooms were comfortable and we received good service generally. The New Tear’s eve party was a loud outsourced affair with a good vibe and average food. Wish the DJ did a countdown though! Breakfast had a good variety on offer though virtually the same daily. This is a business hotel where everything is functional rather that a hotel with character.

Thanks Ulfat and team for taking great care of us. An amazing property and a very helpful staff.

It was all about Novotel collecting money. Have stayed in Novotel all over the world but Novotel Juhu was the worst experience

Would never recommend and ever stay, I can go on and on for the service provided by this hotel, very unprofessional service. No Laundry Bags in the room, cups not washed, no coffee sachets, laundry not picked after 3 reminders, cockroach in the room, no tables in the coffee shop for breakfast and lousy service.

Really good rooms, food and service

An extremely pleasant stay especially the whole array of hotel staff from room cleaning staff (Anjali and team) to kitchen staff chef JP and team to Premier room lounge staff Shankar and team. Every single person has made our stay an extremely pleasant experience especially when it comes to food.. Kind Regards Rohit

Exemplary service in particular from the hotel staff especially Ms Poonam Kadam, Ms Harshada Gaikwad, Diego & the front desk. Security was always courteous.

Great location by the beach, very comfortable rooms.

It was a pleasure staying at Novotel Juhu near Juhu Beach. It is a nice hotel with nice service. Check in process was very quick, All staff are very polite, the breakfast at Square was very good.

Dear Team, This was my first time staying at an Accor hotel and I must say, I was happy with my stay, however, there were a few things I'd like to point out: - The shower design needs to be updated - The glass of the shower was dirty and needed cleaning - I was being dictated as to how late I can check-out. To quote, "Sir, you can maximum check-out by 12.30pm". The follow-up call to notify me that I had 5 minutes left wasn't helping the reputation of the Front Office team. - The bartender of GFV needs to learn how to make cocktails. Upon ordering an old-fashioned, I received what I can only describe as Sugar and Whiskey. These aren't Accor standards. - The hotel key card is absolutely useless when it comes to tagging it in the elevator. I had to get 2 new cards and even then it took 6 tries to get it activated. - I understand having guests over is frowned upon but calling me to ask repeatedly if they've left is extremely annoying. - The reception desk however busy needs to answer calls, I would have to call laundry to find out if someone could come and clean the room as no one would answer their phones. Would I come back again? Highly unlikely.