Novotel Mumbai Juhu Beach

Customer review rating (ALL Rating) 3.8/5 1,121 reviews

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Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gada da Vida - Chic sea lounge overlooking the sea

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,121 reviews

TripAdvisor Rating  4.0/5  4,020 reviews

Certificate of excellence 2023

Juhu visit

TripAdvisor rating 5.0/5

Sightsee16299762309 TripAdvisor review

Very excellent hospitality. Room is kept well all the time . Very prompt services on request and it was seamless. I visited with my wife and younger daughter for a holiday. We all thoroughly enjoyed the stay. I must mention the name of one house kipping boy named Mr Swagat who was really very smart and helpful.

Some good staff but tired rooms for a Novotel.

TripAdvisor rating 4.0/5

Ambassador397518 Families - TripAdvisor review

Some really helpful staff and some not so.. Rooms are tired and in need of a refresh.. Location is good and the swimming pool was good too. Restaurant food was good, but really spicy for kids. I would have liked a more child friendly spread. Getting a drink from the bar resulted in me going to Gadda di Vida where I was told by the staff wearing a mumbai Indians T-Shirt to go the square. The Square looked baffled that I came to asked them for these drinks when the Gadda Di Vida could have arranged this for me. I was sent from one place to another to simply get drinks. Staff members who were particularly helpful: Vikram - lifeguard Sushant - Restaurant Mana - Bar Hitesh - Bar Security staff allowing guests to go to the beach was also always helpful. I'm not sure if I would rebook at this Hotel again but I'd like to commend the professionalism of some staff at the hotel.

Team Appreciation

TripAdvisor rating 5.0/5

Sightseer48238430942 TripAdvisor review

I would like to appreciate your staff Mr Praful , Siddhesh , Sushant , Rahul Satam They where bery polite friendly and nice to talk. such people make a lot of difference and i am sure they add alot of value to your customers service experience as they did in our stay. And thankyou Chef Jerson , Chef Jp from kitchen to our which we have a special request and they did it for us. And Special thanks to Ms Ulfat &Ms Rumi from front office they helped us a lot which my family got to much happy and felt comfortable stay . Thankyou so much Novotel Mumbai Juhu Beach.

Dear Sir / Maam, Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed our service &your dining experiences. Thank you for remembering Praful, Siddhesh , Sushant Rahul Satam , Chech Jerson , Chef JP , Ulfat & Rumi. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

thank you

TripAdvisor rating 5.0/5

quiwjehsh TripAdvisor review

I really enjoyed my 2 night 3 day trip here food was really amazing staff here are really sweet and helpful always taking care staff like sushant ,siddhesh , praful, chef jp are really sweet and caring.. will come back again thank you everyone

Dear Sir / Maam, Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed our services and your dining experiences. Thank you for remembering Sushant , Siddhesh , Praful & Chef JP. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

This hotel is ok but it could be great.

TripAdvisor rating 3.0/5

Cpoulter Families - TripAdvisor review

First off, there are a lot of staff. So many. Huddling around and on their phones. There are a lot of suited managers. However the volume of staff doesn’t not equal the level of service. Desperate customer service training is needed. Service is slow. Two drinks at 17:30 in the bar. 15 mins! Checkout took 30 minutes and we were overcharged two items. Check your bill don’t just automatically pay. No one seems aware of their role or able to think outside of their space to improve service. Repeated questions about how our breakfast is, is frustrating. Once is enough. First of all breakfast. Why is the tea at a McCain station?! This is low class frozen chips in the UK. Not tea! This station when found is filthy. Needs a good scrub. The coffee machine is hidden around the corner. More than several mugs are chipped. I was given two bent knives. Get rid of them. The ladies toilets resemble a cleaning cupboard and smell of sewerage. Start a cupboard for the products and dirty cloths. Do not store large mops behind the main door. It could be great with half the staff who are properly trained and encouraged to take ownership of their role. Disappointing for the price paid.

Dear Sir / Maam, Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us and are disappointed to hear about your experience. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Please feel free to reach us on +91 91679 98961 for any assistance. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

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Other web-users rate our hotel

  • 1,167 reviews 9.6/10 Location
  • 2,053 reviews 7.7/10 Room
  • 3,172 reviews 7.7/10 Service
  • 22 reviews 5.9/10 WiFi
  • 784 reviews 6.1/10 Cleanliness
  • 599 reviews 8.4/10 Breakfast
  • 375 reviews 9.2/10 Beach
  • 338 reviews 4.5/10 Value

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