Novotel Mumbai Juhu Beach 4 stars

Customer review rating (ALL Rating) 3.7/5 1,329 reviews

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Novotel Mumbai Juhu Beach - Image 1
Novotel Mumbai Juhu Beach - Image 2
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Novotel Mumbai Juhu Beach - Image 4
Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gada da Vida - Chic sea lounge overlooking the sea

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,329 reviews

TripAdvisor Rating  4.0/5  4,238 reviews

Certificate of excellence 2024

Great time

TripAdvisor rating 5.0/5

TAK24 TripAdvisor review

First time in Mumbai in the end of rainy season. Staying at high floor room including lounge access was great idea. A big thanks to Mr. Harsheel during the premier lounge. He prepared some special drinks for us and made our stay comfortable and special!

Chill Vibe in Mumbai at Juhu Beach

TripAdvisor rating 5.0/5

Sash P TripAdvisor review

We had 4 wonderful days at the Novotel Juhu Beach. The location is as advertised right on the beach. We found the ocean and beaches right next to us and the access from the hotel is very convenient . From the check in and the service received from Pratima and the assistance from Ajay we knew we found a special place. Our breakfasts were filled smiling faces offering us to try different ethnic dishes Thank you Harshala, Pallavi, and Himani.

Worst experience

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

1. Room given in first instance didnt have proper AC. Called customer service multiple times and suggested them to change the room which they only agreed in the evening after 8. 2. Baby bottle sterilisation request took around 2 hours to be addressed as the staff is unaware of baby sanitary requirements. 3. Delayed room service on several occasions for a bottle of water. 4. Premier Lounge took 1 hour to make a tea and was catering only foreign guests in the lounge. 5. Last but not the least the security guards at the entrance of the hotel only allows big cars to enter and wait in lobby whereas they don't have a courtesy to call the guest when a uber arrived at the lobby they instead tell the uber driver to go and come back later which resulted in my ride cancellation. 5. Waste of my accor points after living in so many good hotels accross the world this one is the worst experience i ever had in an accor group of hotel. 6. I NEED A PROPER INVESTIGATION ON THIS AND REFUND MY POINTS BACK TO MY ACCOUNT FOR SUCH AN HORRENDOUS EXPERIENCE.

Dear Vivek N., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neelabh Sahay Director of Operations Novotel Mumbai Juhu Beach

House keeping was good

TripAdvisor rating 5.0/5

Departure59893458844 TripAdvisor review

House keeping service was very good as aspecilally i want to thank mr yohan and aditya both the staff very polite and also provide me extra aminities as per my request Cleaniness wise i want to give 5 out of 5 ✭ best of luck guys both of you thanku so much

Only location is good

Customer review rating 2.0/5

Adarsh K. Business - Confirmed reviews ALL

We booked this property for business purpose starting 2nd Oct and check out 4th Oct (review not covering my other colleague experience who was here since 1st Oct) Here are points that created dissatisfaction- 1) Check in experience- I understand that sometimes you get rooms little later, however, at the check in counter the person was not not able to find our booking in spite of giving all details prior by our other colleague. They actually were quite rude that way too. Initially one room was provided and when we returned after our lunch, again they did the same to hand over the key to other room 2) Moving luggage - while I was moving luggage from 6th floor to 5th floor (our second room), I requested a staff to help me with luggage, which he blatantly refused. Really we help strangers too outside but this was ultimate 3) Check in Royal Suite Room 640 - initially we got the room post follow up but that too is acceptable as we understand the situations. However, during the shoot when we called the housekeeping at 3pm and until 6pm to clear dustbin and lunch packets, no one turned up. 4) Spoons were being served - Now this is where I talk about audacity. In a room where we paid more than 1 lakh, when I requested room service to send 10 spoons, they clearly refused and said we can't provide more than 3 spoons. REALLY BAD. In all this turn of the event, had Jai being not there we would have got nothing. I would like to mention Aditya & Bishwas of housekeeping who helped clear the room in evening. Apart, from this I really don't recall any instance which made us pleased in terms of our stay. Only locations is good and it should be a ONE star hotel. I wish we got the booking in JW Marriott

Dear Adarsh M., Thank you for taking the time to tell us about your experience at the Novotel Mumbai Juhu Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neelabh Sahay Director of Operations Novotel Mumbai Juhu Beach

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Other web-users rate our hotel

  • 1,220 reviews 9.6/10 Location
  • 2,193 reviews 7.5/10 Room
  • 3,248 reviews 7.4/10 Service
  • 26 reviews 5.3/10 WiFi
  • 838 reviews 5.6/10 Cleanliness
  • 552 reviews 6.1/10 Amenities
  • 496 reviews 8/10 Breakfast
  • 389 reviews 9/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.