This was the first time we had a staycation at Novotel Juhu. It was a good experience. Glad that we were upgraded to a Premier room. The hotel but needs a little more maintenance in terms of cleanliness in it’s rooms n premises. Overall, a wonderful experience.

We stayed in your hotel, and there was a used toothbrush kept in my room. Despite being a member it took us 1 hour to just check-in.

Hotel location is great. Service is poor compared to other 5-star hotels in the city. Some of the staff were rude, disinterested. We did not have any room service menu in our room and they took 1.5 hours just to send the menu. The kettle in the room had not been cleaned, it was stinking. Not at all the service a customer expects at a 5-star property like Novotel. We entered the Chinese restaurant for lunch and there was literally nobody to attend to us. It was actually funny. How can a restaurant be open in a 5-star hotel and not have a single attendant? Hotel operations seemed uncoordinated and there is not at all an ambience of providing good customer service. It's just frustrated staff members going through the motions starting from the security staff at the main gate.

It was a perfect way to spend my 40th birthday. The staff ensuredmy son and i had an awesome time

The hotel is well located. But the stay is not that good. In a 5 star category hotel, I do not expect that the following things: 1. One of the light fitted with the bed is broken 2. The carpet is not clean 3. In bathroom, there is no shampoo and conditioner in the bottle. 4. Breakfast spread is not 5 star category. Other than this, the hotel is good for stay

Well being a 5 star category hotel, three expectations were a bit high. Good things about hotel was mainly just the location . Also the Room decor was good. What needs improvement are - the reception welcome which was very ordinary . The team the for check in were not very courteous. And I had to wait 20 mins before one attended me. - the sea side deck dinner was blocked for a private party. That's the main charm for which I had chosen this hotel. The Deck side was not open for the breakfast either. - the breakfast food options were very limited and by taste was not good at all. - I asked for a dish from the counter, in between my breakfast, but on table service was denied and I was asked to self serve. That's least expected from Novotel . Not sure if I will prefer the hotel next time. Regards Anil J. 95…

Clean room, soothing view of ocean, staff attentive, great restaurant across the street: Tanatan.

They just have one word for all the mistake that is sorry Foul in suite room for almost four hours and no solution after complaining 5 times they have one word sorry and no solution After that we got room after 6 hours pathetic part was room was non smoking room but room was filled with smoking smell I asked how is it possible reply is know sorry sir After that they are charging for all the rooms nor they are bothered for customer suffering nor they have courtesy to say that sir your time wasted will look into that ur sunset is gone we will do something for you Nothing only sorry

Polite and welcoming staff, delicious food , super comfortable stay , will definitely be visiting again, best wishes

Room is good, clean and sanitised regularly, the room service is ok as had to literally ask for additional towel everyday even though we had booked room for 3 adults, Moreover the basic 5 star amenities like room slippers, shaving kit was given after 4 days when we asked for it. And caution, they overcharge me, my booking amount was INR 61,880 as per Accor member booking on Accor website but they charged me INR 63,845 stating difference in tax calculation which they could have easily adjusted, but they did not adjust stating that Accor site does not calculate taxes correctly...

This time it was highly disappointed with timely delivery of breakfast and lunch. I am from ONGC and I was opted for non veg menu during check in. But first day served veg breakfast only. After repeated requests I got the breakfast at 10:00 hrs. Lunch was not served at stipulated time. Again after several requests it received at 14:15 hrs only.

I am delighted to write about my recent family stay with Novotel Juhu, Mumbai. It is located at a very prime location in Juhu. I got to experience the comfort and luxury of the suite at the sixth floor. The interiors are beutiful. We got to see some unhindered views of sunset since the suite is at the corner of the floor. The staff is cordial. I would like to specially mention Mr Nitish from the front desk team for a hassle free experience.

Novotel has the best location in northern suburbs of Mumbai. Adjoining the beach, beautiful sunset and excellent morning walk on the beach. The rooms are good with all rooms getting beach view. Interiors are extremely well maintained (perhaps they could do with a latch in washrooms). Bar is placed well and with cool winds flowing from the beach, it gives a perfect romantic feel. Restaurant is great with a very good spread buffet

The staff is extremely Polite and courteous. Especially Ulfat at the front office and the GM Gaurav Arora make sure that all the needs are taken care of and go out of their way to make your stay comfortable .. keep it up

If you wanna see the Juhu beach view only then this is the hotel to go for or to stay in for, other than that there is nothing great left about this hotel Rooms average Bed Mattress below average Cleanliness is good Food is good Hospitality is good Reception alertness and waiting time and easy check in is worst (Had a very bad experience for check in even after checking in from the mobile app still my check in took like 30mins and they gave me a discount saying room charges have dropped down so I was like refunded back and next day while check out they said it was a mistake from their side and they would want the same amount back for the room) --thanks to Mr Amas and Mr Nitish They are giving the latest check in i.e 3pm not before that other hotels give 12pm or 2pm maximum And a lot of voice of doors banging on the 7th floor they are not at all sound proof you can hear loud open and shut of doors in your room that's the worst part