Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.4/5 1,476 reviews

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Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  1,476 reviews

Customer review rating 4.0/5

Ramzan S. Friends - Confirmed reviews ALL

Mr.Suhail from the front desk is very helpful and Always ready to help. Will be visiting soon.

Dear Ramzan Thank you for your kind words regarding Suhail's assistance during your stay. We are pleased to know that he contributed to your positive experience. We look forward to welcoming you back soon. Best regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.5/5

Akashdeep J. Families - Confirmed reviews ALL

Broken and rusted taps,broken electric kettle,dirty floor mats,lot of time wasting while check-in and check out.spents too much money just for ocean view not a good thing because rooms are equal to three star.Room dining is too much late.everything in room dining getting cold when reached at room.they have no cares of guests accomodating.treat likes a they are doing a beneficence on guests.not recommending if just for ocean view.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The downstairs washroom near the pool had people coming in bathing their kids on the sink. They made it so messy for the next people to come in. The housekeeper said they wouldn’t listen to her and infact they were not even the guests of the hotel. They just came in from the beach and misused the property. The staff needs to be more attentive regarding this. Our rooms had no shampoo refilled or the lotion.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and amenities. However, we regret to learn that your experience was marred by issues related to cleanliness in the pool area and the absence of toiletries in your room. We strive to maintain high standards of service and cleanliness throughout our property, and your comments regarding external visitors and staff attentiveness will be taken into consideration. Additionally, we will review our housekeeping procedures to ensure that all necessary amenities are consistently replenished for our guests' comfort. We appreciate your insights and hope to have the opportunity to serve you better in the future. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 4.0/5

Abhimanyu S. Families - Confirmed reviews ALL

On the last day in had a not so good in room dining experience when my order was not processed correctly and I was blamed for it. Other than that, i had a very comfortable stay

Dear Abhimanyu Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your family time with us. However, we sincerely apologize for the inconvenience you experienced with the in-room dining service. Your comments are valuable as we continuously strive to enhance our guest experience. Best Regards, KUNAL SHANKER GENERAL MANAGER

Customer review rating 3.5/5

Shreya U. Business - Confirmed reviews ALL

The rooms were small, bathrobes & slippers not provided. But the staff was good with the hospitality.

Dear Shreya Thank you for your feedback. We appreciate your comments regarding our location and the hospitality provided by our staff. We regret that the room size and the absence of bathrobes and slippers did not meet your expectations. Your feedback is valuable to us. Best Regards, KUNAL SHANKER GENERAL MANAGER

Other web-users rate our hotel

  • 513 reviews 9.3/10 Location
  • 1,063 reviews 5.4/10 Room
  • 1,595 reviews 6/10 Service
  • 13 reviews 4.3/10 WiFi
  • 620 reviews 6.5/10 Food
  • 425 reviews 3/10 Cleanliness
  • 360 reviews 4.3/10 Amenities
  • 291 reviews 3.4/10 Comfort

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