Novotel Mumbai Juhu Beach Hotel

The staff is extremely Polite and courteous. Especially Ulfat at the front office and the GM Gaurav Arora make sure that all the needs are taken care of and go out of their way to make your stay comfortable .. keep it up

mobile network is good .

We had stayed for 2 nights as a staycation and were completely satisfied. Hats off the chef and staff at the Square who catered to little one’s needs and preparing small portions for her at times even without us requesting for it. Rooms were clean and well kept and the ocean side view was perfect.

Very good

Enjoying at the beach side is always pleasant especially the Gadda Da Vida

Nice stay nice staff enjoyed memorable experience

Check-in took more than 2 hours, inspite of checking in online, in advance. Reported to the reception at 2.50 PM and We were given the keys at 4.30 PM. When an umbrella was asked for going to the beach, since it was raining, we were told they don't have.

The trip was booked with aim of relaxation. The experience was exactly that, comfort right from room to restaurant food and staff. The staff went beyond normal to ease us and our 2 yr kid, who also got accustomed to the restaurant staff. The location too is great sea side view, continous winds need a mention. The whole thing was hasslefree.

I have visited this place for one night stay with family . The food served was the best in quality and test. The was net and clean. The service standards are very high. Will surely visit this place again

The service of Novotel juhu is degrading day by day. I am member of Accor, yet forget about privilege, a normal attention was not received. The rooms ( Royal suites plus 2 more) were received hour late than check in time, again at gadda da vida where we opted to use our coupon of complementary drinks as we usually do, they this time created issue saying a child below age of 18 will not be allowed to even sit at their area as its a bar, happening of such things was too bad in front of our guests. Then we opted to sit at Square restaurant were we were told that complementary drinks does not apply to whiskey, this change in rule was not informed to me earlier, again insulting in front of guests. I made another booking for my extra guests, i was initially denied to have complementary drinks coupon saying that does not apply for booking where i am not staying. All this changes in rules should be communicated with members,or if it doesn’t exist, the new staff should be so informed. The checkin process was damn slow, the receptionist were rude. Those old staff who knew us as members were kind enough to make our stay at-least worth, otherwise we would had opted to leave the place then and there. Breakfast was limited, which can be understood as covid is still there, but partiality at live counters (DOSA) and then Tea as well- i had asked for dosa and they told they will get it on my table, but they left without serving my order, when i told them they said counter is closed but very next movement the counter was opened for payed breakfast services. TEA was ordered by me which I received after serving at 4 tables who ordered after me. Pathetic service, waste of stay.

If you wanna see the Juhu beach view only then this is the hotel to go for or to stay in for, other than that there is nothing great left about this hotel Rooms average Bed Mattress below average Cleanliness is good Food is good Hospitality is good Reception alertness and waiting time and easy check in is worst (Had a very bad experience for check in even after checking in from the mobile app still my check in took like 30mins and they gave me a discount saying room charges have dropped down so I was like refunded back and next day while check out they said it was a mistake from their side and they would want the same amount back for the room) --thanks to Mr Amas and Mr Nitish They are giving the latest check in i.e 3pm not before that other hotels give 12pm or 2pm maximum And a lot of voice of doors banging on the 7th floor they are not at all sound proof you can hear loud open and shut of doors in your room that's the worst part

Faced many issues when we visited this time. 1. Expected amenities to be shut due to covid, but were told that ALL restaurants would be open. Eventually, turned out that this was not the case. 2. Bedsheets in the room were not clean. Had to get them changed after arrival. 3. Guests were not allowed to visit after mid-night due to "security reasons". Have never seen such a restriction by any other 5 star property. On being questioned, i was shown some fine print on the check-in form that i had signed. Overall quite disappointing.

The hotel is classified as a 5 star hotel but it is really more in the 4 star category in terms of ambience, room interiors and even aspects of service. We had a challenge getting a table for dinner, the shower was not working properly and valet was not available. The location is good, the Gadda de Veda restaurant is worth a visit in evening. Rest is alright.

Even in Pandemic , there was best stay experienced with social distancing and implementation of digital services. The location was near beach and had excellent view from the room . Food tasted fantastic. Front desk and security did their excellent job. Hope to visit soon again. I prefer to share the experience with my family and friends . As always there is always room for more developments and amendments

I already visited last year but this time it was slight different due to coved. I stay in Mumbai only and for a change I shifted to hotel. We were 7 person with my mother of 80 years. At start only, the reception people was very cooperative and assured us that they are taking all precautions to make us safe. The room was very clean and well maintained, The chef at restaurent gone out of the way to treat us with additional dishes . Food was excellent. We had good fun , went to Juhu and in morning, the staff at restaurent tried to serve whatever possible. One think the hotel staff, cleaness were very good.