Novotel Mumbai Juhu Beach Hotel

Room was clean Housekeeping was responsive Good VFM for Prime Beach location F and B was disappointing Need to focus on cleanliness hygiene and service at the pool side When u go for renovataion in banquet area u shud mask the place because broken tiles and rubble are an eye soar for and otherwise beautiful Ocean room view

We have been accor members for 5-6 years now..but unfortunately last stay wasn't great...rooms were provided at 5pm ..

The hotel is classified as a 5 star hotel but it is really more in the 4 star category in terms of ambience, room interiors and even aspects of service. We had a challenge getting a table for dinner, the shower was not working properly and valet was not available. The location is good, the Gadda de Veda restaurant is worth a visit in evening. Rest is alright.

As a 5 star hotel, there is lot to improve in interior, replace the wear and tear. Had much more expectations before visiting the hotel

In spite of requesting a quiet room, we were given a room right across from the elevators which was quite noisy. Fridge was not working, complaint was made and fridge was replaced with another which was also not working. Covid precautions were not very evident.

I really like the location but was pretty disappointed with the hospitality staff. I have stayed in the past at Trident and Taj towers and this was my first experience with Accord hotels and the hospitality was below par specially at the lunch area. The set menu included in our booking was not clearly explained by the waitress. There was a tremendous amount of delay in processing of the orders (more than 1.5 hours) The waitress was not receptive.. had to ask for water bottle multiple times and then asked another waiter to finally receive it after more than 30 mins. The water bottles given initially (which were also served to all others seated) were expired. The mfg date was dec 2019 and expiry was “best before 6 months” Very disappointed with a luxury hotel chain.

Overall experience was good. Breakfast and hygiene management was good. Staff was polite and helpful. Would expect better next time.

I miss the energy that the property always had... over all happy with the service.

Loved the rennovation because i have stayed in the same property in the past. Covid norms and regulations followed. Great staff behaviour.

Wanted a breather and a day of refreshing time. So stay was good with beach around the hotel.

Completely loved our stay & all went off perfect as per plan

Good stay , Good food , every thing excellent

Disappointing stay. Took more than 1.5 hours to allocate us the rooms despite making online checkin anx confirming our time. Secondly, booked the second room though membership call centre. While booking room, I was told that if i pay 5k, I will get complementary upgrade, welcome drink and free breakfast. Food took more than 45 mins go deliver in room. Did not get any any of the three. Feel taking membership is a waste of money. Wont renew ever again.

Definetly we r not going vsit next time

We had a quick one day outing post lockdown at Juhu Novotel and it was indeed an amazing experience. We had a corner room with unrestricted Ocean View, treated with delicious menu at "The Square" and courteous staff. A few dampners include, washroom was quite a congested place with no toothpaste or shaving kit which is normally expected in any 3+ star hotel. May be it is due to COVID restrictions. Also biggest miss was NO sanitizer in the room which was asked and provided on chargeable basis.