Novotel Mumbai Juhu Beach Hotel 0 star

I went there for a special occasion and would really appreciate how we were taken care of. We got a free upgrade to suite with a fantastic beach and pool view. The room is very big and beautiful. Staff is courteous and take good care of you.

Service was ok, room was also ok. On 13th Nov'19 had book a eeting room from 12pm to 4pm for which we were made to wait till 1:15pm just to start the meeting. terrible management. Compared to other hotels service needs lot of improvement.

Staff was extremely unorganised. Nobody answered calls at guest service, room service or laundry. Overpriced for room quality and service. Corridors are not maintained well. Check in and check out took a lot of time. Parking facilities are poor !

It was a bad experience, except the beauty of sea and location/ infrastructure provided by owner, service was not acceptable and not up to mark. Not professional.

Novotel is best hotel and I like it the most there cleanliness and handling guest in very polite manner. Surely we will visit again

We had a good stay

We had pleasant stay at the hotel.

Overall, very pleasant. After only 1 night, I requested a change of room, due to noise issues. The hotel staff allocated me another room very quickly.

The staff and property were perfect. They Stay with rooms and all the facilities were outstanding and clean and furniture was fresh. The view from the room and room service was out standing. Would love to come again.

Happy to stay at Novotel, Juhu

On an overall basis, the stay was pleasant and good. The room was neat. However, I wasn't sure if there was as room service menu in the room. Also, I waiting for sometime while checking-in since the room was getting cleaned. However, I had to follow up about half an hour at the reception to see if the room was ready.

our experience was good but we faced a issue there, no one was answering the calls during our stay.

- Another fantastic experience at Novotel Juhu. Only stayed for 3 weeks this time on business, but from the moment I arrived it felt good to be back. Again I was treated to fabulous food by a world class chef - JP Evangelist, (Chole Bhature being my favourite). And great kindness from the reception and door/security team. As always diligent work by Schok and the housekeeping dept. who made the room immaculate each day, and great to see George hosting the premium lounge. But thanks goes to you all.

I am a regular guest at Novotel's and have had a fairly good experience with them and hence thought Novotel Juhu experience wont be much different. But surprisingly, the experience was not good. Left a bad taste in the mouth! We web checked-in and requested for an early check-in and late check-out but there was never any confirmation We arrived at the hotel at 2.15pm. Our room was not ready so we were asked to wait and were told that we would get a call when the room is ready and will get a welcome kit with vouchers. we went for lunch but never received a call. Room was assigned at 3.15pm after waiting for a while at the front desk. No welcome kit was handed over. I requested for a second key but was told that the machine to program keys is not working. they will send the key later to the room and they will also give the late checkout confirmation later. we requested for breakfast to be added and that was promptly done after dinner, i reminded the front desk person about the welcome kit and the late check-out confirmation. He said, he will send the kit to the room in next 5-10mins and will also call to confirm. that never happened Next day at breakfast, the lady ushered us into "the square" only after confirming that our name was written in a list (of guests who had breakfast included). but when we finished breakfast someone brought in a credit card machine and started demanding that we pay! We had to search for the lady usher to get the guy a confirmation. wasted 10mins In the room there was a problem: The bath water leaked into the room but we never complained about it Next day at checkout I asked the guy at frontdesk that he forgot to call and send welcome kit, the nigh before. He was unapologetic and said i can give the vouchers now. by this time we were done with Novotel Juhu's apathy and we refused it. He just shrugged it off!!

The hotel is beautifully set on the beach coast, with a new and fresh look interior for the room, the restaurant Square had a nice spread for buffet, as well as their lounge Gada da vida has a good setting for a sundowner. The staff is also courteous.