Novotel Mumbai Juhu Beach Hotel 0 star

Overall the hotel is very good but the service was a bit lacking. The location and rooms are excellent. So was the food (as I always find in Novotels). However there were irritants. Batteries were missing in the remote in the room. There was no in-room menu, I had to make 4 calls before I got the menu.

Hi, I am Le accor member since past 5 years and have stayed in multiple Accor Hotels in india and abroad. Most recent being Fairmont Jaipur prior to my stay at Novotel Juhu Beach. The hotel is located at a prime spot with a great view of the Arabian sea and has the potential to be a great property. I had booked a Ocean view Room through the ALL App and wanted to use my upgrade voucher and was offered the same room at the 5th floor instead of the 4th. My request to be upgraded to a suite was denied on the claim that Novotel Juhu Beach was a mid segment hotel and suite could not be offered as an upgrade. When i offered to pay along with the voucher, I was asked to pay the rack rate for the suite. I didn't escalate this further and stayed in the room i had booked but this was a real poor check in experience. I have been upgraded to a suite multiple times at Novotel Aerocity, Delhi without even requesting for an upgrade and here i was being denied an upgrade inspite of wanting to use an upgrade voucher. I stayed for 3 night and the shower drain in my room was clogged and after each shower the room was flooded. This was repaired after two days despite multiple complaints. I took shower in the gym on the 15th morning because of this. The gym itself is very small and ill-equipped and is one of the most ordinary gyms among all the Accor properties I have stayed at. The spa was under renovation and I was not informed about the same during reservation or later by the hotel. The pool side is nice but lacked basic services. There was no one to take order near the pool and when i approached a hotel staff at the Square, i was asked to wait till 2 PM when Gada Da Vida opens to place my drinks order. Later I managed to get drinks by ordering at Olio, which was a lot of hassle. There were only 3 sun beds at the pool side, which i felt was very low considering the hotel was almost full. Even the Beach access door near the Pool was not opened for us when we wanted to walk on the beach at around 8:45 Pm saying that the Door is closed at 8:30 Pm for security reasons, although a security guard was standing there at all times, which again was very flimsy. The Positives - The Food at all the restaurants was great and the service at the restaurants was prompt. Gada Da Vida was a fabulous way to spend the evenings. The Location of the hotel is great and the beach is clean. The overall experience was although quite disappointing and i would definitely not book Novotel Juhu Beach for future Travels to Mumbai.

This was the worst hotel experience ever. Here are my experiences - Food delayed at restaurant for 1 hour + - Bad quality dumplings - Sampan was understaffed and looked like it was run by kids. - I had to leave the hotel, go and find a restaurant to eat. - asked for water in the room, took 1 hr. to get after calling the manager prashant - Room service took 1 hour to just heat my food and give, made me sign a waiver and confirm twice about responsibility for good quality. Had to again call the manager - Housekeeping misplaced our clothes, had to raise a complaint with 3 different people to get an answer and I am still receiving my shorts via courier - mini bar fridge turned off and stopped working on its own, had to be replaced I am going to find out the process to get refunded for such a bad experience. I might also seek legal counsel to know how I can get the right resolution. I am obviously not going to recommend Novotel to anyone and will also cancel my membership. I am very disappointed and feel cheated and hurt.

Getting to the Hotel and location is very convenient. Property is extremely well kept and rooms are well maintained. Cheers to all the staff.

Very good experience