Our First wow moment was created at the Checkin where the team was on the toes and got us a room in 5 mins of we arriving at the property. The service was extremely good and responsiveness for the team was amazing. The mix of restaurant combining the 2 hotels is amazing. My Daughter had an amazing time at the play are and special mention to the Caretaker there Ms. Lata for the same. Also the hotel is extremely accommodating with early checkins and checkouts. Couple of thing that can be improved is First how to respond to the request of a guest, second I believe Roswyn is a Boutique luxury and if a corporate staffs are allocated the rooms in the hotel for a corporate event it kills the sanity of the hotel. Their public behavior in corridor and pool area made the female guests really uncomfortable. Next time if I come I will first check if there is a corporate event in the hotel or not before booking the same.

Everything was exceptional thank you

Absolutely loved every aspect of my stay! From the warm and seamless check-in to the exceptional hospitality and the team's willingness to accommodate my every need, everything was handled with professionalism and genuine care. The checkout experience was equally effortless and smooth. Roswyn has officially become my go-to hotel whenever I visit Mumbai. A huge thank you to the entire team for making my stay so comfortable and memorable. Looking forward to staying with you again!

Everything was great. There were a few misses. The coffee pods were missing in the room. But overlall, Om and the team were great.

It was an experiential stay for me since I’ve just joined the company last month, and I had a great stay. I feel everybody should experience the hotel at least once in their lifetime.

entire experience have been awesome. Restuarants like Filias , Black Lacquer are outstanding

Roswyn positions itself as a premium luxury hotel. Unfortunately, my experience exposed a significant gap between the luxury promise and the most basic expectations of hospitality. Let me be clear: my criticism is not about the property's decor, design or overall theme. I personally found the property somewhat claustrophobic, and what was presented as an upgrade from Fairmont honestly felt like a downgrade in terms of space, openness and overall environment. But that is subjective. Different guests will have different preferences. My concerns are about something much more fundamental: hospitality, ownership, safety, courtesy, transparency and attention to detail. 1. Front-desk ownership: On my first night, around 10:30 PM, the front-desk manager was away from the desk using his phone. His response when questioned was dismissive and disrespectful. I reported this to hotel management the next day. 2. Preferential attention: I also noticed what felt like preferential attention based on appearance. A guest arriving around the same time, dressed in an obviously polished outfit, was immediately welcomed and assisted with the lift, while I arrived in jeans and a T-shirt and received no comparable acknowledgement or assistance. I cannot comment on the intention, but the contrast was noticeable and left an uncomfortable impression. This was very disrespectful. 3. Basic human attention: On another occasion, I was visibly out of breath, sitting directly in front of the front-office team for almost five minutes and asking for water. While other staff eventually helped, the same manager repeatedly looked in my direction without acknowledging me. This felt extremely disrespectful. 4. Guest safety:I also slipped in the bathroom, injuring my foot and tailbone and suffering a bleeding cut. I later informed the sales representative about the incident during a follow-up call. She informed the hotel manager, who subsequently messaged me to check on my well-being. I appreciate that follow-up, however, the larger experience remained disappointing. I later returned in the evening to change and step out for dinner. I met your team, showed them my wound and swollen foot, and also discussed another service issue regarding the shoe-shiner. Later, at around 3 AM, I returned to the hotel, got out of my cab outside the lobby entrance and walked barefoot into the property, visibly limping. Not a single person stopped to ask: Why is the guest walking barefoot? Why is he limping? Is he injured? Does he need assistance? Nobody asked if I needed help. There was no meaningful follow-up or even a basic gesture of care. When I reached my room, I found that the shoe-shiner service had been attended to. Yet, despite the team already knowing about my injury, there was no pain-relief spray, no balm, no offer of assistance—not even a simple gesture to ask whether I was okay. The shoe-shiner was remembered. The injured guest was not. For a hotel that calls itself luxury, that distinction speaks volumes. Forget luxury for a moment—is this even basic hospitality? 5. Food:: Food and dining were another disappointment. Breakfast was not ready even around 9 AM, forcing me to leave with only some fruit. Fresh juice took over 30 minutes. Later, aloo gobhi, khichdi and roti arrived with undercooked gobhi, raw peas and poorly cooked roti; the replacement did little to improve the experience. At one point, I genuinely wondered: Did I check into a European restaurant where I need to explain that "al dente" does not apply to gobhi, peas or roti? Earlier, even at breakfast, the chef did not have moong dal chilla available—a very basic vegetarian breakfast option that I would expect to see at most hotel breakfast spreads. Again, the question is simple: Is this luxury? Or are we talking about basic hospitality standards? 6. Incidentals: Other issues included drainage problems, a lobby made partially inaccessible for a photoshoot, and internal finger-pointing over my invoice, booking, accor points are some other disappointing elements. The fundamental issue My disappointment is not because every single thing at Roswyn wasn't perfect. No hotel can realistically promise that. My concern is that so many of the experiences I encountered relate to fundamentals: a) Greeting and acknowledging guests b) Treating guests consistently and respectfully c) Being attentive when a guest is visibly struggling d) Ensuring guest safety e) Taking ownership of incidents f) Keeping the front desk appropriately attended g) Providing basic food on time h) Serving properly cooked food i) Maintaining functional bathrooms j) Respecting the space and access of in-house guests k) Communicating honestly l) Most importantly, treating every guest with the same basic courtesy and dignity These are not luxury extras. These are hospitality basics. YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY AESTHETICS AND PREMIUM BATHROOM FITTINGS IF HE GETS INJURED IN THAT VERY SAME BATHROOM. YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY TOILETRIES AND AMENITIES WHEN THE BASIC SHOWER DRAINAGE IS NOT WORKING. YOU CANNOT EXPECT A GUEST TO BE IMPRESSED BY YOUR LUXURY DÉCOR AND MEETING SPACES IF HE IS MADE TO FEEL DISRESPECTED IN YOUR OWN LOBBY, IN FRONT OF THE VERY GUESTS HE BROUGHT TO YOUR HOTEL, BY THE VERY PEOPLE STATIONED THERE TO WELCOME AND TAKE CARE OF HIM. LUXURY MEANS NOTHING IF THE BASICS OF SAFETY, FUNCTIONALITY, RESPECT AND HOSPITALITY ARE NOT IN PLACE. Unfortunately, the system doesn't have any negative marking, that's why i have to stick to 1. Also, due to charcter limitation, keeping the feedback short for now. Will be postiing a more detailed feedback on Google later this week.

Excellent hotel with outstanding hospitality. The staff were extremely professional, welcoming and attentive throughout our stay, and the service was excellent. The hotel itself is beautifully maintained, very clean and has a premium look and feel. The amenities were excellent as well. Food quality was generally very good, with some dishes being particularly excellent. Overall, we were very impressed with the standard of the hotel and the treatment we received from the staff. The main drawback is the location if you are visiting Mumbai for sightseeing or a vacation. It is very convenient for airport transits and short stays, but reaching places such as Juhu Beach can take around 45 minutes, while attractions in South Mumbai such as the Gateway of India can take well over an hour depending on traffic. The hotel’s cab service was also quite expensive, although the vehicles and service were very professional, so the premium was understandable. One small point: the in-room minibar seemed to have a charge for almost everything, including soft drinks and chocolates. Considering the room rates and the hotel’s five-star positioning, it would have been a nice touch to include a few basic minibar refreshments complimentary.

Top notch hospitality! Warm & courteous staff, every staff member greeted us with a smile - be it at the check in or the housekeeping. We had a butler on service, who was super prompt and took care of every doubt that we had. Every single staff member that we interacted with went the extra mile to make our stay enjoyable.

Thanks to front office staff ( Om, Vikash, madam who welcome us , and entire team) Thanks to house keeping staff for quick service. Overall , we enjoyed and it was peaceful and luxurious.

One of the most beautiful hotel rooms Mumbai has to offer large space with wonderful amenities and working spaces and kitchen and dining facilities

Awesome experience no words to say on this

Lovely room we boomed the opera suite it was huge!! We were very well taken care of by the whole staff.. loved the whole experience would come back

From booking till check-out everything was perfect and memorable experience

Dear Team Roswyn, A Morgans Originals Hotel, I hope this message finds you well. I am writing to express my deepest gratitude for the exceptional hospitality, We have experienced during our recent stay at your hotel. From the moment I arrived, every detail reflected warmth, professionalism, and genuine care—truly the best hospitality I have ever experienced. I had been to USA, Canada & Australia, But never seen hotel like this, it deserves more then 7 star hotel.  I would especially like to acknowledge Anaam mam, Santoshi mam & Achi mam whose kindness, attentiveness, and proactive service made my stay unforgettable. Their efforts went above and beyond, and they exemplify the high standards of your team. Thank you once again for such a remarkable experience. I look forward to returning and recommending Roswyn to my colleagues and friends.  Warm regards,   Dr Girish S.  MBBS, MS SURGERY  FMAS, FALS, FIAGES, FARS,  MBA, DHHM  Chandigarh. India

In just one word it was wholesome Staff amazing Treatment amazing looking forward for another stay soon

One of the finest stays in mumbai city . Fabulous team , reception , check in experience & to top it all the quality of food was second to none . What really intrigued me was the tasteful and unique interior design of Roswyn and must admit it’s one of the best I’ve seen across the world . The late night spa at Fairmont was a first experience and I surely slept like a child . A great stay for the family and a must experience for all . Thank you team Roswyn for this memorable stay

Our one-night stay at Roswyn was truly a wonderful experience. We were there to celebrate my wife’s birthday as well as our little one, Hithvik, completing three months, and the team at Roswyn made the occasion even more special. What immediately stood out to us is how exclusive and uniquely designed the hotel is. The rooms don't feel like conventional hotel rooms at all — each room feels more like a beautifully designed home. The living area, a dedicated little office space, an extremely comfortable bed, and the fully equipped kitchenette make the entire experience feel incredibly warm, private and comfortable. The attention to detail in the room is fantastic. The kitchenette has a hot plate, utensils, knives, and pretty much everything you could need, along with an oven. It genuinely feels like a luxurious home away from home rather than just a hotel room. The entire room experience feels elite, exclusive and very different from what you normally get at a hotel. The pool area is another highlight. Although it is shared with Fairmont, it is a beautiful, spacious and open area, and a lovely place to spend some time. The food there was also excellent. Breakfast the next morning deserves a special mention. Everything was prepared fresh from the à la carte menu, and what made the experience even better was that the chef himself made himself available to understand exactly what we wanted and personally ensured that everything was prepared according to our requirements. The food was absolutely delicious, fresh and beautifully done. It was a very personalised breakfast experience and a wonderful way to start the morning. But what really made our stay special was the staff at Roswyn. Every single person we interacted with was extremely polite, warm, welcoming and helpful. From the moment we arrived, everything was taken care of so smoothly. The guidance around the hotel and the room, housekeeping, in-room dining, service and every little interaction were all top-notch. Most importantly, the team genuinely made us feel looked after and helped make an already special occasion even more memorable. Overall, it was a very pleasant, comfortable and seamless stay. Roswyn is definitely a different kind of luxury experience — intimate, exclusive, homely and incredibly well thought out. A big thank you to the entire Roswyn team for making our celebration so special. We absolutely loved our stay and would be very happy to come back again!

The experience was really nice