Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,053 reviews

Novotel Mumbai International Airport - Image 1
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CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road, 400059 MUMBAI, India

Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Telephone
Fax +91 22 6925 8869

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,053 reviews

Customer review rating 4.0/5

Kyung H. K. Business - Confirmed reviews ALL

1st floor breakfast hall , staff was all kind and helpful. Food was also delicious.

Dear Mr.K. , Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to hear that your experience with us was satisfying and that you loved the food. We strive to create unforgettable experiences for our guests, and it is truly rewarding to know that we could do that for you. Once again, thank you for your feedback. We look forward to welcoming you back soon. Best regards, Rachita Sood General Manager

Customer review rating 2.5/5

Iraj A. Business - Confirmed reviews ALL

The policies of the hotel is something I have never seen in any hotel pan India. You can't bring outside food??? Rubbish. You have to pay for cutlery? Who does that. It is absolutely pathetic and I would never stay here ever again. Neither I am gonna let anyone I know stay here. The room charges are as high as courtyard by marriott or raddisson Blu (both are near airport also) but there services are so much superior. Their policies are so much customer oriented.

Customer review rating 4.5/5

Rekha M. Business - Confirmed reviews ALL

i don't see staff going extra mile to help any residents, politely brutal , you can't be like no rooms, not possible , process is not allowing etc.. you are dealing with people who are dependent on you , you cannot be thanking and also irresponsible to say a lady at 1 am no rooms available. if this is your process im so sorry .

Dear Ms.M. , Thank you for sharing your feedback. We are truly sorry for the inconvenience you faced, especially at 1 a.m. Being told that no rooms were available at that hour is unacceptable and we understand how stressful that must have been. We will address this with our team to ensure guests are supported with more care, empathy, and flexibility. Your experience does not reflect the standards we aim to maintain. Thank you for bringing this to our attention and we hope to serve you better in the future. Warm Regards, Rachita Sood General Manager

Customer review rating 5.0/5

Deepak K. S. Families - Confirmed reviews ALL

Excellent value for money, 5 star with extensive room facilities and food quality. Swimming pool and gym in good shape. Service is where they shine, from front desk to food service, management is on the floor and engaged to ensure best experience for customer.

Dear Mr. S. , Greetings from Novotel Mumbai International Airport! Thank You for sharing your valuable feedback with us. We are glad to hear that your Experience with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you. Once again, thank you for your feedback and we look forward to welcoming you again. Best Regards Rachita Sood General Manager

Customer review rating 1.0/5

Mohak A. Solo - Confirmed reviews ALL

I had to cut my stay short and no refunds, no credit note nothing was given after explaining them my situation. Extremely unreasonable

Dear Mr. A., Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations and sincerely apologize for inconvenience caused. For your future stays, i request you to book directly with the hotel, or you may please feel free to reach out to me personally. This helps us offer greater flexibility in assisting with any changes or special requests you may have. We genuinely hope you will give us the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Rachita Sood General Manager

Other web-users rate our hotel

  • 1,252 reviews 9.5/10 Location
  • 2,293 reviews 9/10 Room
  • 6,592 reviews 9.5/10 Service
  • 33 reviews 9.7/10 WiFi
  • 2,063 reviews 9/10 Food
  • 1,331 reviews 9.5/10 Breakfast
  • 1,299 reviews 8.9/10 Cleanliness
  • 801 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.