Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 3,129 reviews

Novotel Mumbai International Airport - Image 1
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Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,129 reviews

Customer review rating 2.5/5

Gunjan R. Families - Confirmed reviews ALL

The room service was slow. Had to repeatedly call them for small things Didn't allow outside. I had diet restrictions too Put extra taxes unnecessarily expensive. So many taxes and charges. Staff not picking up calls on time. Overall not satisfied

Dear Ms. R., Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations and sincerely apologize for the inconvenience caused. Your feedback is extremely important to us and we assure you that necessary corrective actions are being taken to ensure our guests continue to have a pleasant stay experience. For the well-being and safety of all our guests, we are unable to allow outside food, beverages, or alcohol within the hotel premises. However, our team is always happy to assist with any special dietary needs or preferences, and we can curate suitable options to ensure a comfortable stay We genuinely hope you will give us the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Rachita Sood General Manager

Customer review rating 0.5/5

Karthik D. Solo - Confirmed reviews ALL

When I arrived in the hotel, during check in I was informed that 5k will be blocked from my credit card and during check out, only the utilized amount will be authorized and the remaining will be released and it's been 2 days and the remaining amount is not yet released and the duty managers were not giving proper resolution for the same. Overall this is a really bad experience and I have visited so many accor hotels across India and even Europe, but this one was really bad experience.

Dear Mr. Kartik Greetings from Novotel Mumbai International Airport! Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations and sincerely apologize for the inconvenience caused. Your feedback towards the arrival experience and security is extremely important to us and we assure you that necessary corrective actions are being taken to ensure our guests continue to have a pleasant stay experience. We genuinely hope you will give us the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Rachita Sood General Manager

Customer review rating 4.5/5

Rachna K. Couples - Confirmed reviews ALL

“Really enjoyed my stay at this hotel. The rooms were spacious and spotless, the location was convenient, and the staff made us feel very welcome.

Dear Ms. K., Greetings from Novotel Mumbai International Airport! Thank you for the lovely review! We’re glad you enjoyed. Looking forward to hosting you again. We strive to create unforgettable experiences for our guests and we are delighted to know that we could do that for you. Best Regards Rachita Sood General Manager

Customer review rating 2.5/5

Rakesh K. Families - Confirmed reviews ALL

Hotel is ok but location is very poor compared to room charges. Dining is also expensive. Spa is ok not too the international syanderd

Dear Mr. K. Greetings from Novotel Mumbai International Airport! Thank You for taking your time to provide your feedback. We appreciate your business and value of your opinion. As we strive to provide the best possible experience for all our guest and would love to learn more about yours. If there is anything specific you would like to share or any suggestions of improvement, you may please connect with us at +9…1 and share your feedback with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Rachita Sood General Manager

Customer review rating 5.0/5

Pratosh S. Families - Confirmed reviews ALL

It was an amazing stay. Breakfast spread was great !

Dear Mr.S., Greetings from Novotel Mumbai International Airport! Thank you for sharing your valuable feedback with us. We are delighted to know that your stay was satisfying. At Novotel, we strive to create seamless and memorable experiences for all our guests and it is wonderful to hear that we were able to do so for you. Your kind words and recognition truly mean a lot to our team. Thank you once again for your feedback. We look forward to welcoming you back in the near future. Warm regards, Rachita Sood General Manager

Other web-users rate our hotel

  • 1,291 reviews 9.4/10 Location
  • 2,355 reviews 9.1/10 Room
  • 6,972 reviews 9.5/10 Service
  • 34 reviews 9.3/10 WiFi
  • 2,198 reviews 9/10 Food
  • 1,370 reviews 9.5/10 Breakfast
  • 1,352 reviews 9/10 Cleanliness
  • 837 reviews 9.4/10 Vibe

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