Anjum Sheikh from the Front Office team was extremely supportive, helpful, and courteous throughout my stay. She was always welcoming, attentive, and quick to assist with any requests. had a very pleasant stay at the hotel. The rooms were clean and comfortable, the staff was polite and helpful, and the service was excellent. I would definitely recommend this hotel to others.

The moment we have to travel to Mumbai, our first choice is Novotel International Mumbai Airport branch. Its been years now we have been staying there and coming up almost 3 times in a year. The staff knows us by name and face. They are very supportive and ensure that we have an amazing experience. I would like to specially thanks to your Head Chef (sorry forgot the name, the tall guy with specs). He always ensure and surprises us with his special food items the moment we go and sit at the Breakfast area. Anthony who supports during evening hours on Ground floor also would like to thank him for giving amazing customer experience. Thank you and Wishing entire Novotel team Happy Diwali and Season Greetings!!

duty manager couldn't be contacted after dialling 19 times in 36 hours assistance repeat reply informed the concerned no result on request

Room Check got it by 3.30pm even reach by2 pm next day room clean after I inform at 4 pm… too much slow service

When we check in room were not ready , without fresh i kept my luggage and went to work,we came at late night room were not ready ,it was not clean,and baby cot was not put in room, and at late night technical issue came and working was happening in my room at late night and no compliments were given to us and there was one boy who was Karan,he helped alot in setting the room, he did ups and downs alot at late night when we check in and at late night there was happening work in my room people where coming and check ,working and plumber where coming and working as bathroom water tap and water issue was coming and the door of bathroom was not working, and I stayed for 3 days over there but when I book the room i told them that I want connecting room with another but still I got the rooms where far for each other and day before I check out the room I got the connecting and then again there was some and another problems with the room, this time I was not satisfied with service and there was not at all nice service, it was extremely poooooor service and yeah food of breakfast and service of that was very very good and mr teja who held the breakfast food was very good, I appreciate him for making good food,and when I came for breakfast he understands and send the food at table, he very good person in whole management he is the best, he treated us and my children very goodly and gave us compliments to my children, i liked that so much, and the front office service not good and before checking in the room the people in the front office we told them to take of two room payment from different different cards but without a permission they took payment from one card of two room and day before we wear checking out the room what we are telling them they were not at all listening about it and we will talking about their own policy and telling about the own policy only they were not at all listening to our what we are telling to them, people in the front office was not at all nice and something totally issue what also happened after being the payment they told something we have to pay something extra and then after we should what are amount was there and then it saw and then told us that have some mistake calculating mistake that all and they were not at all listening what will were telling also and then after resolving this issue the toll that no no we had it mistakes so yeah then the problem was solved over there and this time when I came for a 3 days I was not at all that is service with the front office and management and other all the things I was not at all satisfied with their and what it was to really bad experience with you all but yeah for Mr Teja he was very good and the food was very very delicious I appreciate about him but the other things was not at all good I am not at all satisfied with and also well I came to Mumbai when I wanted the room it was not there okay understand that and in that case I say that another Hotel which was very good and services was very good everything was very good but this time when I came novotel hotel i was not at all satisfied with the service, earlier also became to know what tell to see that service was very good as it was newly open but this time when we came there was so many problem and the was so many technical issues and the service was not good not all anything was perfect to over there and also if you want to call us about this regarding you can call me at morning 10:30am. Next time I think I have to choose another hotel to stay as I am very much disappointed

It was a very pleasant stay. The Duty Manager on shift personally assisted with the check-in and was extremely helpful throughout the process. Tushar was also very sweet, polite, and welcoming. Overall, it was a wonderful experience. Thank you for making our stay memorable!

The management is here is very incapable. Simple things like orders in room take hours. This is far below any hotel standard of working. I have already sent an email to the owners about legal action. Such conduct really leads to being involved in legal suits where the staff protocols become apparent. I have really disliked my stay and am considering how to respond to this behaviour of staff. Very below acceptability and definitely requiring consideration

It was a comfortable stay

For me, it always starts with Shubam at the Front Desk. Being my namesake, we always remember each other, but the team at Novotel is always a delight to meet. The servers at the breakfast buffet, the chefs, housekeeping staff, the restaurant, the guards, everyone is ever so pleasant, and so guest oriented. Our F&B orders from the room were also delicious and well balanced in quantity. The room was tastefully done with no over the top interiors, good quality amenities, and strong air conditioning. The toiletries were basic, the water pressure was great after a long day in Mumbai’s heat. Thanks everyone. Always prefer Novotel mumbai airport because of the great staff! Cheers

Checked in at 1:15AM. Was woken up at 6:40AM by 6-7door bell rings withing 15 seconds by the housekeeping staff as he wanted to know if I needed anything!

Arrival was welcoming and the energy of the place felt positive. I requested a room on a higher floor and they gave it — the room on the 8th floor was nice. There were happy hours with 1+1 offers and a 30% discount on F&B and spa. Breakfast stood out for both variety and service. Steam ironing was very quick — a practical plus.I used both the ground-floor café and the rooftop bar. Service and ambience were good in both, and the view from the rooftop is superb. On the downside, check-in was delayed and the reception felt crowded (this may have been an exception). The towels had an unpleasant smell. Requesting scissors took about 30 minutes. Noise from the adjoining rooms woke me up during both nights of my stay. At the rooftop bar, while a friend and I were having drinks, staff climbed onto the counters, began removing the display bottles of alcohol, and started cleaning them. This was not appropriate in front of guests; I had to firmly ask them to stop. Net: a comfortable airport hotel with strong food, a nice higher-floor room (as requested), useful service touches (including fast ironing), attractive happy-hour / F&B-spa discounts, and a rooftop bar with excellent views and generally good ambience, but sleep was disrupted by noise on both nights, housekeeping freshness needs attention, and the rooftop bar had one notably unprofessional moment. As a business hotel, a complimentary or on-request shoe-shine service (like many Marriotts offer) would be a practical addition for guests. Would consider again if the linen, soundproofing, and bar operational issues are addressed.

All of the staff is good.

Good location from a public tpt point of view , good rooms , breakfast service can be better

Extremely poor service and maintenance

Good but AC was off after 2 pm and it was very uncomfortable

Staff are very nice

It was nice and good. The staff was both cheerful and helpful. Service was quick & professional.

I was starting for 15 nights at the property for business purposes. I had breakfast buffet and a major meal included in my stay along with 4 pcs of laundry. I had an airport pick up and drop service also available complimentary. During check in, the staff upgraded my room because of the longer stay which had a bath tub and a view of the airport. Upon entry, I also found a small snacks box and some fruits to welcome my stay which genuinely made me smile after a long commute. The property is very well located, right beside a metro station and close to the airport as well. The property has a roof top pool open from 7 AM to 8 PM. For Mumbai's sun, the day hours are not lucrative to go for a swim unless you're looking to get tanned. Gym is quite modern. It also has a small work area, reading room and xbox all together. I lacked a quiet section or room to just relax in the property outside my room. The rooms are quite sound proof so you're not exposed to outside noise which is really nice. The best part was the hospitality and culinary experience. Most of the staff really look after your needs and will deliver beyond your expectations. The buffet can be very underwhelming but if you can request the chef to prepare something hot then there's no match to it. All chef especially chef amitav and his team made sure that I was fed all the homely food and a good variety to make my stay very pleasant. The buffet food was very cold most times. The servers like Faizan, Vinayak, Saurabh, omkar, and others also ensured prompt service even during rush hours. All in all it was a pleasant stay but a little more touch of hospitality would've been a nice surprise like once the snacks box was done in the first week they could've refilled it to show the care especially for a longer stay. Even any discount coupons on f&b was not informed for meals over the weekend etc. Please please change your shaving kit. The soap doesn't work well on the face and it's very difficult to get a good shave. Please have a cream at the very least.

I had a nice room but the only issues I had were with the TV not working, which was fixed but stopped working the night before checking out. Also the safe wouldn't work and was fixed twice and stopped working when checking out.