Novotel Mumbai International Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 1,020 reviews

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Description

Hotel extras

  • Vicinity, 1.5 km from International Airport and​ 5 km from Domestic Terminal​.

  • Modern and Technology-friendly guest room with generous personal space of 33 sqm.

  • Cutting Edge Technology, access to (OTT) entertainment channels in the rooms.

  • 16,500 sq. ft. Five well-equipped, social and meeting space with ample natural light

  • Nitro Brews, now available at Novotel Mumbai International Airport.

Our accommodation(s)

Hotel location

Novotel Mumbai International Airport

CTS 1359 Marol, Next to Airport Metro Station, entrance no 3 Andheri Kurla Road
400059 MUMBAI
India

GPS:19.110109, 72.875298

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

Food Exchange is a contemporary and fun restaurant concept addressing the diversity of the markets and demands of our guest who seek multi-cuisine food and a good range of beverages for a myriad of occasions and appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,020 reviews

Worst experience at Novotel Airpot Andheri East

Customer review rating 0.5/5

Mr W. Families - Confirmed reviews ALL

My recent stay at Novotel Juhu was marred by a distressing experience that left a lasting negative impression. Upon entering the suite, the ambiance seemed promising, but it quickly soured as we discovered the commode in the bathroom was overflowing and emitting a foul stench. Despite contacting the staff promptly, the issue was not resolved swiftly, and the unpleasant odor pervaded the entire suite, making our stay uncomfortable and unpleasant. This oversight reflects poorly on the hotel's maintenance and cleanliness standards. The inconvenience and disappointment caused by this experience overshadowed any positive aspects of our stay at Novotel Airport Andheri East. I expected better from a reputed establishment like Novotel and hope they take immediate steps to rectify such issues to ensure a more satisfactory experience for future guests.

Dear Mr. W., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Vishrut Gupta General Manager

Good location, food quality and service can be better

Customer review rating 3.0/5

Mk Couples - Confirmed reviews ALL

In room ordered food was burnt, room service was open only until 11 pm

Dear Mr. B., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements. We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one. Best Regards Vishrut Gupta General Manager

Good stay

Customer review rating 4.5/5

Arun B. Families - Confirmed reviews ALL

The stay was excellent, the arrangements and decoration made for my son's bday was overwhelming in very short notice. One quick suggestion is that the dinner could have been better with respect to taste but the breakfast was excellent.

Dear Mr. B., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements. We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one. Best Regards Vishrut Gupta General Manager

Good Experience

Customer review rating 4.0/5

Air C. E. S. V. Solo - Confirmed reviews ALL

Had a pleasant time at the property. I stayed only for one night but it was very comfortable. The service was very prompt and extremely satisfying.

Dear Mr. S., Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

My deposit amount is still not released on the card

Customer review rating 2.0/5

Vijay Families - Confirmed reviews ALL

After sales is not a good experience.

Dear Mr. Vijay, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements. We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one. Best Regards Vishrut Gupta General Manager

Other web-users rate our hotel

  • 429 reviews 9.3/10 Location
  • 645 reviews 8.6/10 Room
  • 1,129 reviews 8.7/10 Service
  • 7 reviews 8.3/10 WiFi
  • 285 reviews 9.5/10 Vibe
  • 267 reviews 7.9/10 Cleanliness
  • 232 reviews 8.7/10 Breakfast
  • 231 reviews 8.2/10 Comfort

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