Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 987 reviews

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Pullman Santiago Vitacura - Image 1
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Av Vitacura 3201 Vitacura, 7630578 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  987 reviews

TripAdvisor Rating  4.5/5  2,894 reviews

Certificate of excellence 2024

Facility is fair but a part of their service is less than expected.

Customer review rating 2.5/5

Matt Business - Confirmed reviews ALL

In general, it was good. Many of their staffs are friendly and kind. However, some of them are not well trained, particularly at the reception. When checking in, we waited for a while, because group tour people were checking in just before us. So, it was understandable, but after this long waiting time, they never mention to this. In most cases of other hotels, like Marriot group or IHG groups, they will give some words regarding such a wating time. Besides, they didn't give any information regarding the fundamental services of the hotel, e.g. lift location, restaurant location and service hours, breakfast location and avaiable time, etc. Even when checking out, they didn't try to even ask whether I need an invoice or not, until I requested them to issue. During the stay, there is a day that they didn't clean up my room although I left my room befor 11am by hanging "make up request tag" on the door and came back after 4pm. Other than these, many of staffs are nice and give us a good quality of services. The point is the quality of their service depends on staffs. This is what I hope they improve.

Dear Matt. We appreciate the time you have taken to answer our satisfaction survey. We are truly sorry you did not have a good experience during your stay at our hotel, because of the service our staff offered you. We will share you valuable feedback with all our team so we can improve the training of our staff and the service they offer to our guest's. We offer you our deepest apologies again, and aprecciate your comments. Receive our warmest greetings. Sincerely, Rebeca Lara Welcomer PULLMAN SANTIAGO VITACURA

Efficient and friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

My check-in was easy, and though I arrived early, my bags were checked with no problem. The dining room staff and greeters for the breakfast were great. The room was always tidied very well. The elevators worked well. I'm sorry I never tried the pool or the gym.

Dear Douglas, We appreciate the time you have taken to answer our satisfaction survey. We are glad you has a good stay with us, and that our staff was friendly. We will share you kind comments with all our team. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Welcomer PULLMAN SANTIAGO VITACURA

Decent hotel, friendly staff

Customer review rating 4.0/5

Shijo Business - Confirmed reviews ALL

the rooms are adequate, small tv, a bit outdated. Good breakfast. Nice location

Dear Philippe, We appreciate the time you have taken to answer our satisfaction survey. We are glad our staff was friendly and you liked our breakfast. We will share all your comments with our team, so they can take it in consideration. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Welcomer PULLMAN SANTIAGO VITACURA

Moderno !

Customer review rating 4.5/5

Peixoto Families - Confirmed reviews ALL

Moderno!

Estimado Francisco, Agradecemos el tiempo que se ha tomado en responder nuestra encuesta de satisfacción. Nos complace saber que tuvo una buena estadía con nosotros. Compartiremos sus comentarios con todo nuestro equipo. Agradecemos mucho su Feedback, y esperamos volverlo a hospedar en una próxima oportunidad. Reciba nuestros más cordiales saludos. Atentamente, Rebeca Lara Welcomer PULLMAN SANTIAGO VITACURA

Perfect location for work with CEPAL. Nice environment. Easy to get to from the airport.

Customer review rating 4.5/5

Freya Business - Confirmed reviews ALL

Friendly, helpful staff. Clean room. Excellent breakfast. But no umbrellas for guests during heavy rain.

Dear Freya, We appreciate the time you have taken to answer our satisfaction survey. We are glad you liked our location, and our staff was helpful and friendly, and our breakfast was excellent. We are sorry we could not provide you an umbrella during heavy rain. We will use your valuable feedback to improve our guest service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Rebeca Lara Welcomer PULLMAN SANTIAGO VITACURA

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Other web-users rate our hotel

  • 401 reviews 9.4/10 Location
  • 638 reviews 7.1/10 Room
  • 757 reviews 7.9/10 Service
  • 14 reviews 4.7/10 WiFi
  • 403 reviews 8/10 Breakfast
  • 294 reviews 7.4/10 Comfort
  • 210 reviews 6.1/10 Cleanliness
  • 198 reviews 8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.