Pullman Santiago Vitacura

Customer review rating (ALL Rating) 4.5/5 1,165 reviews

Pullman Santiago Vitacura - Image 1
Pullman Santiago Vitacura - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,165 reviews

TripAdvisor Rating  4.5/5  2,877 reviews

Certificate of excellence 2023

Tiny and super heated gym

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is good, location also very good but the room service didn’t even change my used coffee cup or replace Nescafé sachets. The gym is very small, only one thread mill working, and AC not working, so it was like a sauna. It’s an expensive hotel for this type of things.

Dear Lilian, Thank you for taking the time to tell us about your experience at Pullman Vitacura Hotel. Your feedback is really valuable to improve our guests experience. We are really sorry your breakfast experience did not meet your expectations, and you did not have a good experience doing your check out, please allow us to express our sincerest apologies. We are deeply concern about the experience of each one of our guests, so we will take the necessary measures to amend this situations. We appreciate you sharing your concerns, and we hope you will give us the opportunity to offer you a better service in the near future. Kindest regards. Sincerely, PULLMAN VITACURA TEAM

nice hotel in a great location but expensive

Customer review rating 3.0/5

Dm Families - Confirmed reviews ALL

I was put in a superior room with no option to exclude breakfast. I was only able to eat breakfast half the number of days I was there. Hotel charges per person — most hotels charge per room & does not matter how many people are in the room. One way athletes decrease costa is to share. room with teammates (4 athletes per room usually decreases costs). The hotel limited the number of unrelated people in. room to 2 people despite the rooms with 2 queen beds can sleep 4 people — they ran out of rooms. Hotel was choosen by our country sport organization and I wanted to be in the same hotel as my child.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

at the begining i think the hotel is with good reputation and location , everything going well . the only problem is they are not reluctant to return our deposit back , this ruins all the good experince even the deposit is around 300-500 usd , but this really makes people feel angry . you should not take the money not belong to you .

Dear Moli Y., Thank you for taking the time to tell us about your experience at the Pullman Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ignacio A. Latorre Guest Relations

Well located

Customer review rating 3.0/5

Paulo S. Families - Confirmed reviews ALL

Good Stay but Service must improve. No one offered to carry out luggage when we arrived ir left. We asked help to the door employee to find a taxi and he said he could not help. He was the same person that did not help with the luggage. The breakfast was a very bad experience. There was such a big line at the restaurant that we gave up

Dear Paulo, Thank you for taking the time to tell us about your experience at the Pullman Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ignacio A. Latorre Guest Relations

Excellent stay - top barman Tibor

TripAdvisor rating 5.0/5

Pedro W Business - TripAdvisor review

Nice hotel, good service, excellent price:product relation from the front desk (Venezuelan), room maid, breakfast and particularly and reason for this review: Tibor, the young enthusiastic, though experienced barman. The next pictures show the drink, but the great taste you must experience yourself! Ask him about: Smoked Old Fashion (1st series) and last (for today): Scottish Business!

Dear Pedro, Thank you for taking the time to share your experience with other travelers on this well-known social network that is tripadvisor! Here at Pullman Santiago Vitacura, we always strive to meet the wishes and expectations of our clients, and during their stay we have achieved our goal. It is a source of pride for us and we greatly appreciate your comments and recommendation. We hope to see you again soon in our facilities and to give you a warm welcome. Receive a cordial greeting from the entire Pullman Vitacura family! Ignacio A. Latorre Guest Relations

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Other web-users rate our hotel

  • 417 reviews 9.3/10 Location
  • 796 reviews 6.6/10 Room
  • 886 reviews 8.2/10 Service
  • 13 reviews 4.8/10 WiFi
  • 506 reviews 8.1/10 Breakfast
  • 263 reviews 5.2/10 Cleanliness
  • 140 reviews 4.6/10 Value
  • 48 reviews 7.9/10 Bar

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