Pullman Santiago Vitacura 5 stars

Dear Mr. W., Thank you very much for taking the time to share such a thoughtful review of your recent stay at Pullman Santiago Vitacura. We are truly sorry to hear that you became ill during your business trip. At the same time, it is incredibly rewarding to know that our team was able to provide the care, comfort, and support you needed during that difficult time. Your kind words will be shared with our Front Desk, Housekeeping, and especially with Maria José and her colleagues from the Restaurant and Kitchen. They will be delighted to know that their dedication made such a positive difference in your recovery. It was our pleasure to look after you, and we sincerely appreciate your recognition of our team's efforts. We are also grateful for your loyalty as an ALL Platinum member and for your recommendation. We look forward to welcoming you back in September. We hope your next visit will be under much happier and healthier circumstances. Warm regards, Rebeca Lara Customer Experience Pullman Santiago Vitacura

Dear Mr. J., Thank you very much for your outstanding review and for awarding us a perfect score following your stay at Pullman Santiago Vitacura. We are truly delighted to know that you enjoyed our breakfast buffet, found your room clean and comfortable, and that our team made such a positive impression on you. It is especially rewarding to hear that our housekeeping staff went the extra mile by thoughtfully hanging your clothes to help them dry. Gestures like these reflect the level of personalized service we strive to provide every day. We also sincerely appreciate your suggestion regarding our sustainability practices. Your comment about avoiding the replacement of partially used amenities is very valuable, and we will share it with our housekeeping team as we continue working to reduce waste and improve our environmental initiatives. As a valued ALL – Accor Live Limitless Gold member, your recognition means a great deal to us. We look forward to welcoming you back on your next visit to Santiago and providing you with another exceptional experience. Warm regards, Rebeca Lara Customer Experience Pullman Santiago Vitacura

Dear Mateo, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Santiago Vitacura. We are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the unpleasant odor in your room and for the inconvenience caused by the gym being unavailable during your stay. We understand how important these aspects are to our guests' comfort, especially when traveling for business. Your comments have been shared with our Housekeeping and Maintenance teams so that the room condition can be reviewed and corrective actions taken. We are also evaluating how we communicate temporary facility closures to ensure better transparency for our guests. We appreciate your positive remarks regarding our breakfast, Wi-Fi, sustainability efforts, and the service provided by our team. Your feedback is invaluable as it helps us improve the experience we offer. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay in the future. Kind regards, Rebeca Lara Customer Experience Pullman Santiago Vitacura

Dear Mr. M., Thank you very much for taking the time to share your feedback following your recent stay at Pullman Santiago Vitacura. We are delighted to know that you had a comfortable and pleasant experience with us and that the early check-in was helpful for you and your partner. It is also wonderful to learn that you enjoyed our facilities, the cleanliness of your room, our breakfast offering, and the warm hospitality of our team. We especially appreciate your kind recognition of the gentleman welcoming guests in the lobby, as well as your compliments to the entire team. We will be pleased to share your comments with them, as such feedback is a great source of motivation. Thank you as well for your valuable suggestion regarding towel replacement. Sustainability is a priority for us, and we truly appreciate guests who share ideas that can help us reduce our environmental impact while maintaining comfort and service quality. As a valued ALL Platinum member, your loyalty and trust mean a great deal to us. We are honored by your recommendation and look forward to welcoming you back to Pullman Santiago Vitacura on your next visit to Santiago. Kind regards, Rebeca Lara Customer Experience Pullman Santiago Vitacura

Dear Mr. P., Thank you for taking the time to share your feedback about your recent stay at Pullman Santiago Vitacura. We are delighted to know that our breakfast experience stood out during your visit and that the warmth and hospitality of Juliana Farruggio, Angie Sepulveda, and Maria José made such a positive impact on your mornings. We will be very pleased to share your kind words with them and with our kitchen team. It is also wonderful to hear that Alejandra Zenteno was able to promptly assist you and help turn your experience around after the initial inconveniences. At the same time, we sincerely apologize for the issues you encountered with your room and bathroom. Your comments regarding the water leakage after showering and the cleanliness around the shower door railing have been shared with our Maintenance and Housekeeping teams for immediate review and corrective action. We understand how important a comfortable and well-maintained room is, and we regret that we did not fully meet your expectations in this regard. We also appreciate your feedback concerning the Wi-Fi accessibility and gym facilities. Your observations help us identify areas where we can improve and provide a better experience for our guests. Thank you once again for your valuable comments and for recognizing the efforts of our team members. We hope to have the opportunity to welcome you back to Pullman Santiago Vitacura and provide you with an even more enjoyable stay in the future. Kind regards,