Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,110 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Ofelia Gastrobar

Gastronomy and Wine with Ofelia Gastrobar, an offering inspired by Mediterranean cuisine, world tapas, signature cocktails and a wide variety of innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,110 reviews

TripAdvisor Rating  4.4/5  2,935 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Nigel C. Business - Confirmed reviews ALL

As above

Dear Nigel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 4.5/5

Victor A. L. L. Business - Confirmed reviews ALL

very pleasant and efficient.

Dear Victor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 5.0/5

Sylvain R. Families - Confirmed reviews ALL

We had a fantastic experience at the Pullman Vitacura. The hotel and rooms are quite modern with a properly equipped gym and an outdoor pool. My room offered stunning views on the nearby park and mountains. The breakfast buffet has a vast selection of options and even an omelette station. Special mention to the Guest Experience Manager Alejandra who speaks excellent French.

Dear Sylvain, We very much appreciate your comments regarding your stay at the Pullman Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 2.5/5

Jesse C. Solo - Confirmed reviews ALL

It's not a overall enjoyable experience, since an international hotel lacked front desk staffs ability to communicate in English, even after I explained my limited Spanish speaking ability as a tourist. The front desk and most stuff were unfriendly in general and very slow checked in process.

Dear Jesse, Thank you for taking the time to tell us about your experience at the Pullman Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly (al…) if you wish to discuss this matter in further details. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 4.5/5

Patrick C. Couples - Confirmed reviews ALL

Excellent location. Super restaurant. Very friendly and helpful staff throughout the hotel. Gym was acceptable. Nearby Bicentennial Park is superb. AC at night in the room was adequate but occasionally variable.

Dear Patrick, We very much appreciate your comments regarding your stay at the Pullman Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

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Other web-users rate our hotel

  • 416 reviews 9.5/10 Location
  • 647 reviews 7.5/10 Room
  • 830 reviews 8.3/10 Service
  • 15 reviews 3.3/10 WiFi
  • 423 reviews 8.5/10 Breakfast
  • 197 reviews 7.1/10 Cleanliness
  • 132 reviews 7.5/10 Vibe
  • 44 reviews 3/10 Pool

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