Pullman Santiago Vitacura (Ex Atton) Hotel 0 star

Very well located in a safe area, convenient to all major facilities including shopping mall and restaurants, very good staff services provided, spacious and clean room with confortable beds. It would be perfect if the bathroom designed be improved.

I am a frequent guest and I really like the hotel. But it would improve the bathroom. The shower should have a door, as it would prevent cold air from entering and also wetting the bathroom floor. I stayed on the 3rd floor this time and noticed that the apartment was smaller than the others I stayed in earlier. I missed in the bathroom, for example, hooks for hanging the towel and the magnifying mirror. At breakfast, the waiters clean only the tables, but do not clean the American games, one supports the cutlery ....

It was a good stay, clean, quiet. The service could have improved, the restaurant took too long to serve food; the maids took the towels even when you hung them up, which I really dislike because its an effort to save water and resources. Also, one thing called out my attention, the beds didn't have sheets, only the comforter which was awful because I know that the comforters are not changed after each guest. Also, I saw the maid fix my bed one day, she threw the comforter on the floor, stepped on it several times and then put it back on the bed. That comforter is all I had to cover up with and it was thrown on the floor repeatedly and stepped on. After that, I started asking for more sheets.

We had a truly amazing time as part of the W. Id wedding party who stayed at the hotel over the New Year Period. Rosario Goycoolea was simply the most wonderful and responsive host that helped us organize our dates and solved every issue in an instant. We would love to stay again and had a wonderful trip.

Overall a very pleasant stay. Although we asked for a king size bed we did have two queen size. The room was adequate but it could have used more shelf and drawer space. The bathroom was well equipped but we had to ask for body lotion and it took quite a long time for the water to warm up to appropriate temperatures every day. The location was very good and it was a very easy walk to get to most. The city center was a bit disrupted because of the protests. We had dinner tonight’s in the restaurant. The food was good but on the second night the service was somewhat erratic.