Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,173 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Ofelia Gastrobar

Gastronomy and Wine with Ofelia Gastrobar, an offering inspired by Mediterranean cuisine, world tapas, signature cocktails and a wide variety of innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,173 reviews

Customer review rating 4.5/5

Carolina F. M. Business - Confirmed reviews ALL

Overall, the experience was very good, but the need to change the room key every day was quite annoying! This negatively impacted the experience for those who worked all day and had to go down to reception daily to change the key. This needs improvement!

Dear Carolina, We very much appreciate your comments regarding your stay at the Pullman Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 5.0/5

Fernando B. Business - Confirmed reviews ALL

Wonderful location. Very clean. Friendly faces from Eliana, the cleaning lady, to the girls at the breakfast room.

Dear Fernando, We very much appreciate your comments regarding your stay at the Pullman Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 5.0/5

Nathalie R. Couples - Confirmed reviews ALL

The Pullman Vitacura hotel is an excellent place to stay. The staff is extremely kind and attentive, the rooms are spacious, well equipped, and very well maintained. The restaurant offers a great menu and the food is delicious. Breakfast provides a wide variety of options and is excellent. The swimming pool is perfect for a peaceful and relaxing moment. I highly recommend this hotel.

Dear Nathalie, We very much appreciate your comments regarding your stay at the Pullman Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 5.0/5

Scott P. Couples - Confirmed reviews ALL

High level of hospitality without being intrusive

Dear Scott, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Customer review rating 2.5/5

Robin B. R. Families - Confirmed reviews ALL

Really squeaky, uncomfortable bed. I would move 1 inch and the bed squeaked. The hotel room itself and the hotel was very nice. The bed and mattress were very outdated, noisy and needed to be replaced

Dear Robin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alejandra Zenteno Customer Experience and Front Desk Supervisor Hotel Pullman Vitacura

Other web-users rate our hotel

  • 425 reviews 9.4/10 Location
  • 657 reviews 7.6/10 Room
  • 865 reviews 8.3/10 Service
  • 16 reviews 2.9/10 WiFi
  • 437 reviews 8.6/10 Breakfast
  • 206 reviews 7.2/10 Cleanliness
  • 146 reviews 7.8/10 Vibe
  • 47 reviews 3.4/10 Pool

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