Pullman Santiago Vitacura (Ex Atton) Hotel

Unfortunately we have left this hotel feeling quite ripped off. On checking out at 3.30 am feeling quite jet lagged we were asked to pay $68. I thought something was said about taxes and not being familiar with the system , feeling tired, paid it by credit card. There is no description on the receipt. After reviewing our documents from Accor, we had only $13 to pay. I have emailed the hotel via the Accor website asking for an explanation but am yet to receive a response. It seems we have now had a second large amount charged to our credit card as well as the $68 dollars. I now must use this forum to try get an answer.

it was good. should be much more clean. Towels were very old and some dirty, Same with sheets that were torn.

This hotel was very comfortable. We arrived mid-morning, and were able to get into our room right away. Francesca, who checked us in, was unbelievably friendly, helpful and wonderful. The food in the restaurant was very good and the wine excellent. Our tour group moved us from a hotel in downtown Santiago to this hotel because of the demonstrations. It was a perfect location, nice and quiet with good restaurants within walking distance. We only stayed a few days since we were on a tour, but if we come to Santiago again we will definitely stay at the Pullman Vitacura again.

Like the welcome full size cocktail.

I especially liked how the breakfast buffet changed daily. The machines made great cafe cortados

Was a lovely stay, very nice room with an awesome view.

Great stay, but nothing is perfect! ;)

Very well located in a safe area, convenient to all major facilities including shopping mall and restaurants, very good staff services provided, spacious and clean room with confortable beds. It would be perfect if the bathroom designed be improved.

I am a frequent guest and I really like the hotel. But it would improve the bathroom. The shower should have a door, as it would prevent cold air from entering and also wetting the bathroom floor. I stayed on the 3rd floor this time and noticed that the apartment was smaller than the others I stayed in earlier. I missed in the bathroom, for example, hooks for hanging the towel and the magnifying mirror. At breakfast, the waiters clean only the tables, but do not clean the American games, one supports the cutlery ....

It was a good stay, clean, quiet. The service could have improved, the restaurant took too long to serve food; the maids took the towels even when you hung them up, which I really dislike because its an effort to save water and resources. Also, one thing called out my attention, the beds didn't have sheets, only the comforter which was awful because I know that the comforters are not changed after each guest. Also, I saw the maid fix my bed one day, she threw the comforter on the floor, stepped on it several times and then put it back on the bed. That comforter is all I had to cover up with and it was thrown on the floor repeatedly and stepped on. After that, I started asking for more sheets.

We had a truly amazing time as part of the W. Id wedding party who stayed at the hotel over the New Year Period. Rosario Goycoolea was simply the most wonderful and responsive host that helped us organize our dates and solved every issue in an instant. We would love to stay again and had a wonderful trip.

Overall a very pleasant stay. Although we asked for a king size bed we did have two queen size. The room was adequate but it could have used more shelf and drawer space. The bathroom was well equipped but we had to ask for body lotion and it took quite a long time for the water to warm up to appropriate temperatures every day. The location was very good and it was a very easy walk to get to most. The city center was a bit disrupted because of the protests. We had dinner tonight’s in the restaurant. The food was good but on the second night the service was somewhat erratic.

EXCELENTE INFRAESTRUCTURA

We had a fantastic stay in your hotel, rooms, reception, breakfast, location all excellent. The only issue I would have is with the bar staff.I waited at times up to 15 minutes to be served and then the would ask you if you wanted to give them a tip. we were in a party of 50 people and they all had the same complaint.Its like I said to the head barman its more important to stock the shelves with new glasses than serve your customers........................enough said

Nice hotel, Bert good location, fantástica breakfast, the Bediks is really good, Nice amenities, clean, clean, the View from the window os my roo-me was lovely and i coul see the Andes and the court of golf!