Mercure Santiago Centro 4 stars

Name: Excellent location in the center of Santiago - ALL
Address: Avda Lib Bernardo O'Higgins,632, Santiago Centro, SANTIAGO, 8330066, CL
Telephone: +56225956622
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 1,407 reviews

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Avda Lib Bernardo O'Higgins,632, Santiago Centro, 8330066 SANTIAGO, Chile

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Mercure Santiago Centro

Hotel for travellers looking for local and authentic experiences

Comfortable accommodation with a complete service, always with guest satisfaction in mind. Mercure Santiago Centro has a fitness center, pool, breakfast included, and free WIFI. We are located in one of the most famous districts in the capital.

We have one of the best locations surrounded by the Plaza de Armas, the famous Cerro Santa Lucia, and Santiago de Compostela cathedral. You can visit these places on foot. Our unique location saves time and money, as there is easy access to the most visited tourist spots, restaurants with wonderful cuisine, supermarkets, pharmacies, and museums just minutes away.

Mercure Santiago Centro seeks to captivate you with the rich history and culture of its surroundings like Palacio de la Moneda and the Central Market so it is a good choice for visitors.

Hotel extras

Exclusive location in the center of Santiago
We offer a wide range of entertainment options
We do not charge additional fees for children under 12 years old
Mercure Santiago Centro saves time thanks to its convenient location
Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Room

Classic Room with 2 single beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Room

Classic Room with 1 double bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Superior Room - 2 double beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Superior Room - Queen Size Bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Suite

Junior Suite - Queen Size Bed and Sofa Bed

3 pers. max
54 m² / 581 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Room

Classic Room with 2 single beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Room

Classic Room with 1 double bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Superior Room - 2 double beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Superior Room - Queen Size Bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Suite

Junior Suite - Queen Size Bed and Sofa Bed

3 pers. max
54 m² / 581 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

+56 2 2595 6622

+56 2 2595 6600

SANTA LUCIA

Railway station

Access: 80 m / 0.05 mi 3 min walk

ESTACION CENTRAL

Railway station

Access: 4.91 km / 3.05 mi 10 min drive

TEATRO MUNICIPAL

Opera/symphony/concert hall

Access: 300 m / 0.19 mi 5 min walk

Shuttle

Additional charge

Shuttle on call

MUSEO NACIONAL DE BELLAS ARTES

Museums

Access: 500 m / 0.31 mi 10 min walk

Shuttle

Additional charge

Shuttle on call

CASA DE PABLO NERUDA LA CHASCONA

Tourist attraction

Access: 1 km / 0.62 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

CERRO SAN CRISTOBAL

Zoo

Access: 1.2 km / 0.75 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

MERCADO CENTRAL

Tourist attraction

Access: 1.4 km / 0.87 mi 10 min drive

VINA COUSINO MACUL

Tourist attraction

Access: 5 km / 3.11 mi 30 min drive

Shuttle

Additional charge

Shuttle on call

PUEBLITO DE LOS DOMINICOS

Art and Culture

Access: 6 km / 3.73 mi 20 min drive

Shuttle

Additional charge

Shuttle on call

VALLE NEVADO

Ski area

Access: 40 km / 24.85 mi 30 min drive

Shuttle

Additional charge

Shuttle scheduled, Shuttle on call

Cerro San Cristobal

Park

Access: 103 km / 64 mi 1 hrs drive

Shuttle

Additional charge

Shuttle on call

Cerro Santa Lucia

Park

VIVO IMPERIO SHOPPING CENTER

Shopping centre/mall

Access: 650 m / 0.4 mi 10 min walk / 5 min drive

BARRIO LASTARRIA

Restaurant and cafe district

Access: 800 m / 0.5 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

PARQUE ARAUCO

Shopping centre/mall

Access: 3.5 km / 2.17 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

Shopping centre/mall

Access: 4.8 km / 7.72 mi 1 hrs walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

COBRE

Cobre is an ideal environment for a tasty snack with ground coffee or ice-cold drinks. In the evenings, we traditionally offer tastings of wines or local produce, which connect us with the area's culture.

NIMBUS

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Meetings & Events

Number of Meeting Room: 16
Surface of the largest room: 255 m² / 2744.795 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 120

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 1,407 reviews

Jayesh M. Solo - 7/3/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Stacey L. Solo - 7/1/2026 Confirmed reviews ALL

Dear Guest. First and foremost we would like to express our sincere appreciation for your loyalty as an ALL Platinum member. Your continued trust and preference are truly valued, and we deeply regret that your stay did not reflect the level of recognition, care, and personalized service that your membership status deserves. Please accept our heartfelt apologies for the maintenance condition of your room, particularly the incident you experienced in the shower. We fully understand the concern this caused and have shared your comments with our Maintenance team to ensure the necessary corrective actions are implemented and to prevent a recurrence. We also sincerely apologize for the inconvenience you experienced during the check in process. In accordance with Chilean tax regulations, the VAT exemption for foreign tourists applies only when accommodation is paid in U.S. dollars (cash) or with a credit card issued outside Chile. Certain payment methods, such as debit or prepaid cards, may be processed as domestic transactions, preventing the automatic application of this exemption. We regret any confusion or frustration this may have caused. Thank you for taking the time to share your valuable feedback. Your comments are essential in helping us improve our services and deliver the high standards of hospitality our guests expect from Accor. We genuinely hope to have the opportunity to welcome you back and provide you with the seamless and memorable experience that truly reflects our commitment to excellence. Sincerely. Team Hotel Mercure

Kate E. Families - 6/30/2026 Confirmed reviews ALL

The hotel is quite old and the rooms are outdated. Check in was easy and breakfast was good. However our main issue was a call to our room in which the reception desk raised a noise complaint and accused us of drinking - while we were quietly reading books in our room after a day of site seeing. We went down to clarify that this was not us and that the accusation were unacceptable and the staff members were accepting that they were incorrect but not apologetic about the nasty accusations. Clearly this was not investigated before we were accused. As it was obviously not noise coming from our room when you were in the corridor it was very clearly a different room. I was shocked by this and would chose to avoid this hotel for any future visits based on this interaction. Also the WiFi was not functioning in the rooms.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Jayme A. D. S. J. Solo - 6/27/2026 Confirmed reviews ALL

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Equipo Hotel Mercure

Lachlan B. Families - 6/27/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Hotel Mercure

Web-users rating

Other web-users rate our hotel

975 reviews 8.5/10 Location
1,028 reviews 7.2/10 Room
1,262 reviews 8.1/10 Service
41 reviews 6.3/10 WiFi
601 reviews 6.4/10 Breakfast
380 reviews 6.3/10 Cleanliness

99 reviews 8.7/10 Location
116 reviews 7.5/10 Room
145 reviews 8/10 Service
69 reviews 6.6/10 Breakfast
60 reviews 6.2/10 Cleanliness

88 reviews 8.5/10 Location
100 reviews 7.3/10 Room
137 reviews 8.4/10 Service
69 reviews 6.3/10 Breakfast
45 reviews 7.7/10 Comfort
30 reviews 6.8/10 Cleanliness
30 reviews 6.5/10 Value
27 reviews 3.9/10 Vibe

45 reviews 9/10 Location
59 reviews 6.5/10 Room
70 reviews 8.9/10 Service
29 reviews 6.8/10 Breakfast
23 reviews 6.3/10 Cleanliness
12 reviews 3.7/10 Vibe

38 reviews 8.6/10 Location
65 reviews 6/10 Room
85 reviews 8.2/10 Service
33 reviews 6/10 Breakfast
32 reviews 6.3/10 Food
29 reviews 5.9/10 Cleanliness
24 reviews 5.9/10 Amenities
13 reviews 3.9/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Santiago Centro, check-in is available from 03:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Santiago Centro regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.