Mercure Santiago Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,347 reviews

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Description

Hotel extras

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,347 reviews

Customer review rating 2.0/5

Sew L. T. Couples - Confirmed reviews ALL

Not all sub-brands under Accor establishment can live up to the upscale hospitality brand name. Booked during their member sale (up to 25% off), thinking we had snagged a good deal. But found later that Agoda was offering even better rates for stays in Santiago city center. Kinda of disappointing to be duped. Another bone to pick was, our stay in Santiago coincided with the worst cold autumn weather the locals ever had in 60years.The room didn't heat up well at all. We were setting the aircon heating temperature to 26oC, yet it still felt like 20oC. There you go, there are many hotel alternatives in Santiago for a comfy stay, no reason to return to this one.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Equipo Hotel Mercure

Customer review rating 4.0/5

Luis R. S. V. Families - Confirmed reviews ALL

The staff at the hotel was excellent, very helpful and attentive. The room was also clean and comfortable. The one thing they could improve is to have better vegan options for the breakfast, there are plenty of vegan shops in Santiago.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Equipo Hotel Mercure

Customer review rating 3.0/5

Kennedy C. Solo - Confirmed reviews ALL

Overall stay is good. However, room access mechanism is not functional and even reception staff came up to help me remained troublesome.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Yranis Linares

Customer review rating 3.0/5

Michelle K. Couples - Confirmed reviews ALL

A little out of the main city but easy access by uber. Room decent size but bathroom had a lot of pink mould in grate, is well over due for attention. Staff were friendly, food at restaurant was very good but ceiling in restaurant needs replacing.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Yranis Linares

Customer review rating 4.5/5

Michael B. Couples - Confirmed reviews ALL

Well located & comfortable. Reception staff were extremely helpful, specifically Valeria & Franco. Security was good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yranis Linares

Other web-users rate our hotel

  • 982 reviews 8.6/10 Location
  • 1,028 reviews 7.2/10 Room
  • 1,259 reviews 8/10 Service
  • 40 reviews 5.6/10 WiFi
  • 590 reviews 6.5/10 Breakfast
  • 385 reviews 6.5/10 Cleanliness

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