Mercure Santiago Centro

Mercure Santiago Centro

Customer review rating (ALL Rating) 4.3/5 699 reviews

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Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

ALLSAFE approved hotel

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

Telephone +56 2 2595 6622

Fax +56 2 2595 6600

  • Metro:  O'higgins 632 Santa Lucia

  • Transantiago:  Santa Rosa

  • By plane

    ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11 miles

  • By train

    ESTACION CENTRAL At 4.91km / 3.05 miles

GPS:-33.442807, -70.645634

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Our accommodation(s)

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  699 reviews

TripAdvisor Rating  4.0/5  1,393 reviews

Estancia agradable

Customer review rating 5.0/5

Juan E. U. Friends - Confirmed reviews ALL

Excelente

Dear Juan Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Ramón Silva Subgerente

great staff

Customer review rating 4.5/5

Antony B. Couples - Confirmed reviews ALL

Lovely hotel, well placed in the centro of Chile. Staff were incredible and really elevate the hotel to 5 star!!!

Dear Antony, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Fantastic experience

Customer review rating 4.5/5

M Solo - Confirmed reviews ALL

Beautiful interior and clean room. The free breakfast was delicious and included a vegan section.

Dear Marc-Andre R., We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Good stay

Customer review rating 4.0/5

C. P. Business - Confirmed reviews ALL

When I check in, the first rooms toilet is dirty, seems nobody clean it. Then I ask the reception to change a new room for me. But the new room pillow has 2 long hair. At that time, I just finished a long time flight And Feel very tired, Then I didn't gobto receptionvto change room again, So just go to sleep directly. Hope in the future they can do a deep clean on the room.

Dear P. C., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations regarding the cleanliness of the room, that is not the type of service we want to provide to our selected customers; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Ramón Silva Subgerente

Good hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good location and comfortable rooms. When booking it said that the pool was open (a main reason we booked) however when we arrived the receptionist informed us it was closed! Lovely rooftop bar with good priced drinks however this wasn’t opened for most of our visit either which was slightly disappointing given it’s a hotel bar!

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always important to receive feedback about the service and i have to apologize for the lack of service in our Bar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

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Other web-users rate our hotel

  • 472 reviews 6.8/10 Location
  • 638 reviews 7/10 Room
  • 711 reviews 7.4/10 Service
  • 28 reviews 7.3/10 WiFi
  • 298 reviews 5.8/10 Cleanliness
  • 296 reviews 6.6/10 Breakfast
  • 184 reviews 4.5/10 Value

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