Mercure Santiago Centro

Customer review rating (ALL Rating) 4.3/5 1,224 reviews

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ALLSAFE approved hotel

Hotel extras

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO

GPS:-33.442807, -70.645634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,224 reviews

TripAdvisor Rating  4.0/5  1,419 reviews

dont accept pre paid credit cards cards !!

Customer review rating 2.0/5

Ov Families - Confirmed reviews ALL

i was not impressed that they dont accept any debit or pre paid Credit cards , had to pay cash & in US Dollars !!

Estimada Olivia, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Santiago Centro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Juan Ramon Silva - SubGerente

A good stay and a well situated hotel.

Customer review rating 4.0/5

Roger R. Solo - Confirmed reviews ALL

I had a good stay with helpful and friendly staff that could communicate in English comfortably.

Excellent location, very good hotel.

Customer review rating 4.5/5

Mara G. Couples - Confirmed reviews ALL

Nice and clean hotel in the heart of the city, close to everything. Staff was nice and friendly.

Good Location, Good Value

Customer review rating 4.0/5

Egh Solo - Confirmed reviews ALL

Upon check-in, which went fairly, smoothly, I presented my passport and credit card for incidentals. Both were handed back to me so I assumed all was well. Days later, I charged a hotel restaurant meal to my room only to be contacted at my room an hour later by a restaurant staffer informing me "I had no credit" and had to pay for the meal immediately. I went to the hotel desk and discovered my card was not processed. I had the restaurant manager (who also waited on me) summoned to verify I had made three attempts to pay for the meal with my card. It was an unnecessary inconvenience & embarrassment to say the least. The large majority of my stay was great & satisfying as my room was spacious and kept clean. I found English-speaking housekeeping staff to be non-existent yet accommodating. I found the included breakfast very satisfying yet mondain as pancakes, waffles and bacon were never offered. This property is just-short of elegant but well worth the stay given it's relaxed atmosphere and welcoming feel. The map given-out at the desk certainly needs improvement as it's small and illegible. While this hotel is well-located as it pertains to access to shopping, sightseeing and eateries, the street itself is rather seedy-looking/feeling given the large number of sidewalk-merchants & beggars. Although I have no plans to return to Santiago, I highly recommend this property to those wishing to visit there.

Stay elsewhere

Customer review rating 2.0/5

Abc Business - Confirmed reviews ALL

Hotel does not respond to emails unless reminded several times. Hotel avoids giving benefits to platinum members. Rooms are noisy due to lack of carpet so don't expect peace and quiet. Restaurant chases you to pay and not put as a room charge. Area outside the hotel is poor.

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Other web-users rate our hotel

  • 879 reviews 7.7/10 Location
  • 1,140 reviews 6.8/10 Room
  • 1,214 reviews 7.5/10 Service
  • 50 reviews 6.1/10 WiFi
  • 544 reviews 6.6/10 Breakfast
  • 511 reviews 6.1/10 Cleanliness
  • 297 reviews 4.6/10 Value

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