Mercure Santiago Centro

Customer review rating (ALL Rating) 4.4/5 1,104 reviews

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Hotel extras

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO

GPS:-33.442807, -70.645634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,104 reviews

TripAdvisor Rating  4.0/5  1,435 reviews

Ok hotel, but I won’t return.

TripAdvisor rating 3.0/5

ryanrpcv Solo travel - TripAdvisor review

Overall, the hotel is ok. The receptionist was attentive and the room was comfortable. It is in walking distance to restaurants and tourist attractions. The security guard was weird with me. He always had a comment that didn’t make sense. For example, check out is 12pm. I entered the hotel at 11am and he decided to remind me about the checkout time. Why was I so special? It wasn’t like he was going to help me with my luggage. On other occasions, I noticed he would converse with other guests, but not me. Due to his behavior with me, I won’t be staying at this hotel again. Thank god I changed hotel.

Well Located & Friendly, Helpful Staff - However Greater Variety is needed for Breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

My stay was one (1) week. Here I was meet with friendly and helpful staff. The building was well located and connected to the subway for ease of transport. The challenges faced at the hotel were that there was one working elevator to the rooms, increasing the time to and from sessions. The breakfast could have more variety.

Wll located and good staff. Elevator problem was a problem...

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I had a good staying in the Mercure in Santiago. I was happy with the hospitality, structure, breakfast and restaurant. But I must say that I was very complicate that the elevator of the hotel was broken and there was literally traffic to go to my room. Considering that I've chosen the hotel because of the location, the elevator posed a complex planning during my whole week there as I was never sure about how much time I would need to go to the reception.

Very good location

TripAdvisor rating 5.0/5

SilverFang13 TripAdvisor review

Mercure Hotel Santiago Centro / Mercure Santiago Centro (room 909) +Good big room in the heart of everything, shopping and restaurants. +Wi-fi, air-condition, refrigerator, safe box, hair dryer in the room, dont know if reception have iron to use. +2 free water bottles. +/- Breakfast was not included, so dont know how it was. Gym and swimming pool, dont know if its free. From airport to hotel with it cost 47.3 CLP (51 USD) for return-ticket, 20min drive from airport. Elevator can be full because so many prople is staying there, so need to wait.

Great service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very happy with the stay, staff were friendly and caring. Best risotto at the restaurant.

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Other web-users rate our hotel

  • 906 reviews 8.4/10 Location
  • 1,071 reviews 7.2/10 Room
  • 1,104 reviews 7.8/10 Service
  • 48 reviews 6.2/10 WiFi
  • 541 reviews 6.7/10 Breakfast
  • 408 reviews 7/10 Cleanliness
  • 244 reviews 4.7/10 Value
  • 95 reviews 8.6/10 Bar

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