Mercure Santiago Centro

Customer review rating (ALL Rating) 4.4/5 904 reviews

Best price
guarantee

Mercure Santiago Centro - Image 1

Mercure Santiago Centro - Image 2

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Avda Lib Bernardo O'Higgins,632, Santiago Centro, 8330066 SANTIAGO, Chile

Mercure Santiago Centro

Hotel for travellers looking for local and authentic experiences

Comfortable accommodation with a complete service, always with guest satisfaction in mind. Mercure Santiago Centro has a fitness center, pool, breakfast included, and free WIFI. We are located in one of the most famous districts in the capital.

We have one of the best locations surrounded by the Plaza de Armas, the famous Cerro Santa Lucia, and Santiago de Compostela cathedral. You can visit these places on foot. Our unique location saves time and money, as there is easy access to the most visited tourist spots, restaurants with wonderful cuisine, supermarkets, pharmacies, and museums just minutes away.

Mercure Santiago Centro seeks to captivate you with the rich history and culture of its surroundings like Palacio de la Moneda and the Central Market so it is a good choice for visitors.

Hotel extras

Exclusive location in the center of Santiago
We offer a wide range of entertainment options
We do not charge additional fees for children under 12 years old
Mercure Santiago Centro saves time thanks to its convenient location
Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Room

Classic Room with 2 single beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Classic Room with 1 double bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s)
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Superior Room - 2 double beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Single bed(s)
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Superior Room - Queen Size Bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Suite

Junior Suite - Queen Size Bed and Sofa Bed

3 pers. max
54 m² / 581 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Classic Room with 2 single beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Classic Room with 1 double bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s)
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Superior Room - 2 double beds

4 pers. max
27 m² / 290 sq ft

Bedding 2 x Single bed(s)
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Room

Superior Room - Queen Size Bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Suite

Junior Suite - Queen Size Bed and Sofa Bed

3 pers. max
54 m² / 581 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Accessible room

From NaN € NaN CLP Note

Fees and taxes included

1 night | 1 adult

Not available on the dates requested See availabilities

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

+56 2 2595 6622

+56 2 2595 6600

SANTA LUCIA

Railway station

Access: 80 m / 0.05 mi 3 min walk

ESTACION CENTRAL

Railway station

Access: 4.91 km / 3.05 mi 10 min drive

TEATRO MUNICIPAL

Opera/symphony/concert hall

Access: 300 m / 0.19 mi 5 min walk

Shuttle

Additional charge

Shuttle on call

MUSEO NACIONAL DE BELLAS ARTES

Museums

Access: 500 m / 0.31 mi 10 min walk

Shuttle

Additional charge

Shuttle on call

CASA DE PABLO NERUDA LA CHASCONA

Tourist attraction

Access: 1 km / 0.62 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

CERRO SAN CRISTOBAL

Zoo

Access: 1.2 km / 0.75 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

MERCADO CENTRAL

Tourist attraction

Access: 1.4 km / 0.87 mi 10 min drive

VINA COUSINO MACUL

Tourist attraction

Access: 5 km / 3.11 mi 30 min drive

Shuttle

Additional charge

Shuttle on call

PUEBLITO DE LOS DOMINICOS

Art and Culture

Access: 6 km / 3.73 mi 20 min drive

Shuttle

Additional charge

Shuttle on call

VALLE NEVADO

Ski area

Access: 40 km / 24.85 mi 30 min drive

Shuttle

Additional charge

Shuttle on call, Shuttle scheduled

Cerro San Cristobal

Park

Access: 103 km / 64 mi 1 hrs drive

Shuttle

Additional charge

Shuttle on call

Cerro Santa Lucia

Park

VIVO IMPERIO SHOPPING CENTER

Shopping centre/mall

Access: 650 m / 0.4 mi 10 min walk / 5 min drive

BARRIO LASTARRIA

Restaurant and cafe district

Access: 800 m / 0.5 mi 10 min drive

Shuttle

Additional charge

Shuttle on call

PARQUE ARAUCO

Shopping centre/mall

Access: 3.5 km / 2.17 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

Shopping centre/mall

Access: 4.8 km / 7.72 mi 1 hrs walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

COBRE

Cobre is an ideal environment for a tasty snack with ground coffee or ice-cold drinks. In the evenings, we traditionally offer tastings of wines or local produce, which connect us with the area's culture.

NIMBUS

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Meetings & Events

Number of Meeting Room: 16
Surface of the largest room: 255 m² / 2744.795 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 120

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 904 reviews

TripAdvisor Rating 3.9/5 1,450 reviews

Tired hotel with lots of potential…just not quite right

Fraser W. Couples - 3/13/2025 Confirmed reviews ALL

We stayed 4 nights. This is a hotel that has the potential to be really good…but isn’t. The facilities are all present, but so many little things are not quite right. This hotel would benefit from a visit from whoever manages Accor quality control. Start with the good things… the reception staff and staff at the pool deck are excellent, friendly, helpful and knowledgable. The hotel common areas are clean and presentable. The room itself (room 1012) was ‘tired’ and gloomy, not helped by the lack of available lighting. Wall light sconces were loose on the wall and fitted at anything but a straight/vertical. The decor, which if it was a lighter colour could have lifted the feel, was a dull grey colour. The furniture was black. The whole room had a ‘funereal’ feel. The airconditing remote control was glued to the wall and not ‘aimed’ at the air conditioning unit. This made the air conditioning difficult to control, and after the second night we gave up and settled for just opening the windows. The toilet flush was poor, and required holding the button for the full duration of the flush. The shower door squealed painfully as it was opened and closed. The bathroom door-stop had been removed from the floor and the holes filled with “unmatched” filler. The shower grout was heavily discoloured and gave the impression of being mouldy. The holder for the shower gel/shampoo/conditioner has not been cleaned in quite some time, as evidenced by the stain-trails underneath. Although there were two of us, we were provided with one bath towel each and just one hand towel between two. ( How does a woman wash and dry her hair?) The room had a kettle, but only a few tea-bags and sugar were supplied. No coffee, no creamer. We only had breakfast in the hotel one morning. Breakfast provided was uninspiring, with ‘hot breakfast’ available being only scrambled egg and small sausage….no bacon, nor anything else… even pre-boiled eggs were served cold/chilled. There was only tepid (not hot) water for tea.. (This was a surprise, as we had eaten twice on previous days on the pool deck and had found the food there to be very good). I am now retired. I previously worked for an engineering firm and travelled extensively for work Mercure was on the list of hotels regularly booked by the company. I have stayed in many over the years. I would not chose to return to this one.

Not a great area of town, hotel very tired

Alan Couples - 3/6/2025 Confirmed reviews ALL

Dear Alan Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Bien situé

Huynh Couples - 3/6/2025 Confirmed reviews ALL

Monsieur HUyNH Nous vous remercions d\'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n\'avons pas réussi cette fois-ci. Si vous nous donnez l\'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Good value

Anonymous Couples - 3/3/2025 Confirmed reviews ALL

Estimado Nimalsiri Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Santiago Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Well located.

Victor Families - 2/28/2025 Confirmed reviews ALL

Estimado Victor Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Santiago Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestra Colaboradora Cristal . Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Milton Argueta

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Web-users rating

Other web-users rate our hotel

972 reviews 8.5/10 Location
1,079 reviews 7.2/10 Room
1,241 reviews 8/10 Service
38 reviews 6.2/10 WiFi
569 reviews 6.9/10 Breakfast
381 reviews 7.1/10 Cleanliness
260 reviews 5.5/10 Value
89 reviews 8.7/10 Bar

69 reviews 8.9/10 Location
66 reviews 5.8/10 Room
97 reviews 8.6/10 Service
42 reviews 6.5/10 Breakfast
30 reviews 6.9/10 Cleanliness
5 reviews 8.9/10 Bar

61 reviews 8.3/10 Location
81 reviews 7.3/10 Room
104 reviews 8.1/10 Service
41 reviews 6.7/10 Cleanliness
40 reviews 7/10 Breakfast

25 reviews 8.5/10 Location
57 reviews 6.6/10 Room
77 reviews 8.1/10 Service
29 reviews 6.8/10 Breakfast
25 reviews 7/10 Cleanliness
10 reviews 5.3/10 Value
7 reviews 8.7/10 Bar

25 reviews 8.6/10 Location
27 reviews 6.6/10 Room
48 reviews 8.6/10 Service
18 reviews 7.4/10 Food
18 reviews 7.2/10 Breakfast
10 reviews 7.1/10 Cleanliness
7 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.