Mercure Santiago Centro

i was not impressed that they dont accept any debit or pre paid Credit cards , had to pay cash & in US Dollars !!

I had a good stay with helpful and friendly staff that could communicate in English comfortably.

Nice and clean hotel in the heart of the city, close to everything. Staff was nice and friendly.

Upon check-in, which went fairly, smoothly, I presented my passport and credit card for incidentals. Both were handed back to me so I assumed all was well. Days later, I charged a hotel restaurant meal to my room only to be contacted at my room an hour later by a restaurant staffer informing me "I had no credit" and had to pay for the meal immediately. I went to the hotel desk and discovered my card was not processed. I had the restaurant manager (who also waited on me) summoned to verify I had made three attempts to pay for the meal with my card. It was an unnecessary inconvenience & embarrassment to say the least. The large majority of my stay was great & satisfying as my room was spacious and kept clean. I found English-speaking housekeeping staff to be non-existent yet accommodating. I found the included breakfast very satisfying yet mondain as pancakes, waffles and bacon were never offered. This property is just-short of elegant but well worth the stay given it's relaxed atmosphere and welcoming feel. The map given-out at the desk certainly needs improvement as it's small and illegible. While this hotel is well-located as it pertains to access to shopping, sightseeing and eateries, the street itself is rather seedy-looking/feeling given the large number of sidewalk-merchants & beggars. Although I have no plans to return to Santiago, I highly recommend this property to those wishing to visit there.

Hotel does not respond to emails unless reminded several times. Hotel avoids giving benefits to platinum members. Rooms are noisy due to lack of carpet so don't expect peace and quiet. Restaurant chases you to pay and not put as a room charge. Area outside the hotel is poor.