Mercure Santiago Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,357 reviews

Mercure Santiago Centro - Image 1
Mercure Santiago Centro - Image 2
Mercure Santiago Centro - Image 3
Mercure Santiago Centro - Image 4

Description

Hotel extras

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,357 reviews

Customer review rating 3.5/5

David M. Families - Confirmed reviews ALL

Whils5 a good location the hotel is dated with many faults and poorly working facilities, for example the Aircon didn’t work, the toilet cistern leaked wasting water, one of the two lifts wasn’t functioning for at least 36 hours.

Thank you for sharing your feedback regarding your stay at Mercure Santiago Centro. While we are pleased to know that you appreciated our location, we sincerely regret the inconveniences you experienced with the facilities, including the air conditioning, the toilet system, and the elevator availability. Please accept our apologies, as this does not reflect the standards we strive to provide. Your comments have been shared with our maintenance team to ensure these issues are addressed promptly and to prevent future occurrences. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Mercure Santiago Centro Team

Customer review rating 3.5/5

Peter D. Couples - Confirmed reviews ALL

Nice hotel in central Santiago

Thank you for sharing your feedback following your stay at Mercure Santiago Centro. We are pleased to know that you enjoyed our central location, as well as the pool and bar facilities. We appreciate your comments and hope to have the opportunity to welcome you again in the future. Kind regards, Mercure Santiago Centro Team

Customer review rating 4.5/5

Willem B. Solo - Confirmed reviews ALL

I stayed for about a week, almost all aspects as expected, or better than expected. One small item would need to be improved; the bathroom did not have a toilet brush. As said obove, staff attendance was excellent, as was tthe value for money. Location in the very centre of the town with the subway literally around the corner.

Thank you for your excellent rating and for sharing your experience at Hotel Mercure. We are delighted to know you appreciated the spacious rooms, cleanliness, service, and our central location. We also take note of your comment regarding the bathroom, which will be reviewed by our team. We look forward to welcoming you again soon. Kind regards, Team Hotel Mercure

Customer review rating 3.5/5

Donna A. G. Couples - Confirmed reviews ALL

Overall good experience but bathrooms need updating

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our convenient location and found our team helpful during your stay. At the same time, we truly appreciate your comments regarding the bathrooms. Your feedback is very important to us, and it helps guide our ongoing improvement efforts. We hope to have the opportunity to welcome you again and provide an even better experience in the future. Kind regards,

Customer review rating 4.5/5

Ruth E. K. Business - Confirmed reviews ALL

Lovely staff, comfortable rooms and super breakfast. Really enjoyed the experience.

Dear Guest, Thank you very much for your wonderful review and for rating your stay so highly. We are delighted to hear that you enjoyed our great location, comfortable rooms, and especially our breakfast. It is also very rewarding to know that our team contributed positively to your experience. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards,

Other web-users rate our hotel

  • 998 reviews 8.6/10 Location
  • 1,058 reviews 7.2/10 Room
  • 1,288 reviews 8/10 Service
  • 40 reviews 5.8/10 WiFi
  • 593 reviews 6.8/10 Breakfast
  • 396 reviews 6.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Santiago