ibis Santiago Providencia 3 stars

Customer review rating (ALL Rating) 3.9/5 1,999 reviews

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Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Olivia Cucina Italiana

It offers breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,999 reviews

Customer review rating 2.0/5

Carla C. Business - Confirmed reviews ALL

No hand towel or shampoo, rooms maintenance was bad

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager.

Customer review rating 4.0/5

Glenn V. Families - Confirmed reviews ALL

Crew very attentive. Small details here and there, but not enough to make it a bad experience. Ex: twice coffee had ran out but there was an automatic for back up

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager.

Customer review rating 4.5/5

Eduardo M. S. Couples - Confirmed reviews ALL

N/A

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Gerente General.

Customer review rating 5.0/5

Yuan Z. Solo - Confirmed reviews ALL

I was able to get an early check in. The hotel is located 3 minutes walk from metro station. The room is clean and offers good view. Breakfast is pretty good. In all it provides great value and I highly recommend.

Dear Yuan Z., First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; General Manager Ibis Providencia.

Customer review rating 3.0/5

Zhongen X. Solo - Confirmed reviews ALL

The hotel is comfortable for it's price, but the facility is a little old and needs a round of refurbishment

Dear Zhongen X., Thank you for taking the time to share your feedback regarding your stay at the ibis Santiago Providencia. We are very sorry that your experience did not meet your expectations; please allow us to offer our sincerest apologies. At ibis, we strive to provide quality service to each of our guests, which is why your feedback is very important to us. Please rest assured that we will take the necessary steps to ensure that what happened during your stay does not happen again. We sincerely appreciate you sharing this matter with us and hope you will give us another opportunity to provide you with excellent service. Sincerely, General Manager.

Other web-users rate our hotel

  • 1,015 reviews 9/10 Location
  • 1,540 reviews 3.8/10 Room
  • 1,576 reviews 7.1/10 Service
  • 47 reviews 4.7/10 WiFi
  • 677 reviews 6.3/10 Breakfast
  • 644 reviews 3.8/10 Comfort
  • 571 reviews 4.6/10 Cleanliness
  • 397 reviews 4.5/10 Value

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