ibis Santiago Providencia Hotel

Customer review rating (ALL Rating) 4.1/5 11,187 reviews

ALLSAFE approved hotel

ibis Santiago Providencia
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+ 13 Services

Hotel extras

  • Close to Manuel Montt metro station on Santiago metro's main line.

  • Ideal location for anyone visiting for tourism or work.

  • Ideal Cost-Benefit.

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 santiago
chile

Fax: (+56)2/27683801

Check-in from 12h00

Check out up to 12h00

  • By plane

    ARTURO MERINO BENITEZ At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 8.6km / 5.34 miles

GPS:-33.429453, -70.62142

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews for
ibis Santiago Providencia

100% genuine reviews from our guests

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ALL Rating 4.1/5

11,187 reviews

TripAdvisor Rating 4.0/5

4,535 reviews

Well located and quiet

Customer review rating 4.0/5

Meinard Solo - 22/11/2021 Confirmed reviews ALL

Despite the fact that maintenance is not entirely up to standards, my stay was quiet and the hotel well located

Well located, needs more accommodations

Customer review rating 4.5/5

Claudio Families - 14/11/2021 Confirmed reviews ALL

I spent one night with my family (3 rooms). It was good and well treated, food was as well as covid allowed us. Every room was sanitized and bathrooms were clean. Shampoo isn't the best. In general, as i said 9/10.

Dear Claudio We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Santiago Providencia
Customer review rating 3.5/5

Sergio Couples - 11/10/2021 Confirmed reviews ALL

Very slow check in, one person only in front desk, no soap/shampoo in shower

Dear Sergio Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Ibis Santiago Providencia

well located

Customer review rating 2.0/5

Daniel M. Solo - 07/10/2021 Confirmed reviews ALL

It was ok, even though the breakfast was not good enough, dinner was expensive for the price you charged, the cleaning in the aisles wasn't the best, and there wasn't shampoo in my toilet.

Dear Daniel Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Ibis Santiago Providencia

Nice service

Customer review rating 4.5/5

Constanza B. Couples - 10/09/2021 Confirmed reviews ALL

The people who work at the hotel make the stay better.

As expected

Customer review rating 3.5/5

Godofredo A. Families - 06/09/2021 Confirmed reviews ALL

OK.

Dear Godofredo, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. Sincerely, Hotel Ibis Santiago Providencia

EXCELLENT STAY AS ALWAYS

TripAdvisor rating 5.0/5

msmyee Friends getaway - 28/12/2019 TripAdvisor review

This was my first time in santiago and i had a pleasant stay. All people are friendly and accommodating. I enjoyed my stay. Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe. highly recommended.

Satisfactorias

Customer review rating 4.0/5

Myriam P. D. L. Couples - 01/12/2019 Confirmed reviews ALL

Sin inconvenientes

Dear Myriam Ponce de L., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

very nice hotel

Customer review rating 4.0/5

Carol Y. Solo - 25/11/2019 Confirmed reviews ALL

my room was fine but I would have preferred a shower on a removable nozzle. It is difficult to shower under a large ceiling shower rose if you don't want to get your hair wet. I like to be able to make a cup of tea in my room but that wasn't possible. Staff were friendly and there was usually someone who could speak English nearby. Food at the restaurant was good. more brochures about local tours would have been helpful.

Dear Carol , We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Very disappointed

Customer review rating 0.5/5

Greg Families - 07/11/2019 Confirmed reviews ALL

Bed sheets were not changed just tidied up every day and I was there for 2 weeks and unable to communicate with the staff Unable to shower as water was scolding hot and unable to turn down No coffee or drinking water available

Dear gregory w., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

It would had been wonderful if it wasn't that I arrived in Chile on Oct 20th in the middle of the protest.

Customer review rating 4.5/5

Isabel C. M. Business - 24/10/2019 Confirmed reviews ALL

The personel was very friendly and I was pleased to stay there - location fantastic. - I would stay there again if I go back to Chile. My trip's purpose was business but unfortunately due to the crisis the country is experiencing now, my timing was not good at all.

Dear Isabel, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Not so good

TripAdvisor rating 3.0/5

marceuvicente Business - 21/10/2019 TripAdvisor review

People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly. I was with a 6 months daughter, and they made her some special food (which was very nice) and so on, but... On the check in, there was only 1 person and the line was big. Even I'm being gold and have the right on preferential check in, adding that I was with a 6 months daughter, no one gave us attention and took 20 minutes untill my turn comes up. The breakfast in tihs facility is to poor in compare with others, but at least people on the kitchen and lobby are hardwork and makes the things move, even that was complrtely full I had no troubles on eating. The room was very bad, thge bed to soft and was deeping when we were there. The other bed (It was a 3 rrom) was very small and I was beating the desk all the time, and also not that good. And in 7 days, 4 we had problems with the shower which was not warming up. Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

Where was the fridge?

TripAdvisor rating 4.0/5

Jonilson Couples - 20/10/2019 TripAdvisor review

The room chosen had exactly the same characteristics as the standards of other ibis hotels around the world. However, it did not have a minibar and this specification was not included in the accommodation reservation. This caused discomfort for us guests and also the hotel staff, who were all bothered by the request for glasses with ice.

agradable

Customer review rating 4.5/5

Oscar P. Couples - 16/10/2019 Confirmed reviews ALL

Agradable

Dear oscar adolfo p. reyes, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

average

TripAdvisor rating 3.0/5

ClaudioFaro910 Business - 14/10/2019 TripAdvisor review

bad breakfast service, a lot of options missing and/or slow reposition. very slow check-in, only one person to attent there was a night I went down to buy a bottle of whater but there was not whater available

Excellent hotel with good facilities all around

TripAdvisor rating 5.0/5

Caio F Solo travel - 27/09/2019 TripAdvisor review

Next to many bars, restaurants and metro station, easy access to downtown and both Cerros (San Cristobal and Santa Lucia) with a privileged view to Andes, helpful staff and very good breakfast, strongly recommend.

Very good location

TripAdvisor rating 4.0/5

luizclaudi0d Business - 03/09/2019 TripAdvisor review

The hotel follow the same type of IBIS in general, there are include a high price to this type of Hotel, but the principal advantage is the location. Providencia is a very good downtown, with good bars and restaurants and there are a station of metro very near.

Pathetic Communication and Poor Facility

TripAdvisor rating 3.0/5

GlobeTrotting484626 Business - 23/08/2019 TripAdvisor review

Any standard hotel expecting International guests to be on board should definitely have manpower in the hotels, at least in the reception, reasonably conversant with English language (understanding and speaking). How it is possible that the hotel receptionist of such an international brand neither understand nor speak in English. As a Non-Spanish guest, I have faced huge difficulties in staying at IBIS Santiago Providencia. Based on my past experience, staying at ACCOR Hotels in UK, I had booked this hotel, but after this visit I am extremely disappointed. I am also dissatisfied with the facilities offered in the Hotel Room. There is hardly anything complimentary, Bath kit, saving kit, arrangement for tea/coffee, drinking water, etc., inside the room. These are standard across the Globe. About the Paid Breakfast, there was hardly any variation during the 5 nights of our stay at the hotel. For such an international brand, these are very much important, and therefore should be definitely taken into consideration. Thanks and Regards....

Service well below Accor Group standard

TripAdvisor rating 2.0/5

Edelcio S Family - 19/08/2019 TripAdvisor review

I am a frequent guest of the Accor network, for 2 years I stay every week in a group hotel. I know the Ibis standard and I have nothing to complain about. I was negatively surprised by the standard of service of Ibis Santiago employees. Almost all of them showed no empathy. I found it very unprepared that a hotel where the vast majority of guests is Brazilian does not have an attendant who speaks Portuguese. Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding. Here in Brazil the Accor network attendants speak many languages ​​and do their utmost to answer in the language of the guest. It seemed to me a certain "devaluation" of the Brazilian tourist, therefore we who represent more than half of the tourists visiting Chile. Another situation I witnessed was the inefficiency in the food replacement service for breakfast. There were employees but they acted in a disorganized manner, and I stayed for 45 minutes hoping to replace the scrambled egg tray. It was definitely a negative surprise not to find in this hotel the same standard of service that I always had in the Accor network.

Just OK - Ibis hotels in Brazil are much better

TripAdvisor rating 3.0/5

Luiz Otávio B Solo travel - 31/07/2019 TripAdvisor review

You know what to expect from an Ibis, but this one was just ok. Not great variety of breakfast options, bedroom walls needed painting, no minibar in the room (which was a surprise), one of the elevators was sometimes out of order.

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