ibis Santiago Providencia 3 stars

Customer review rating (ALL Rating) 3.9/5 1,889 reviews

Best price
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Avenida Providencia 1187, 7500585 SANTIAGO, Chile

Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Telephone
Fax +56 2 2768 3801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Olivia Cucina Italiana

It offers breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,889 reviews

TripAdvisor Rating  3.8/5  4,590 reviews

Customer review rating 4.0/5

Danna P. C. Families - Confirmed reviews ALL

It was okay, but the air conditioning in my room wasn’t working

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 0.5/5

Rodolfo S. Families - Confirmed reviews ALL

Unfriendly front desk. Very degraded accomodations, worn out mattress. Not even a glass to drink tap water.

Dear Rodolfo S., Thank you for sharing your feedback. I regret that your experience did not meet your expectations, particularly regarding the service at the front desk and the condition of your accommodations. We appreciate your comments and will consider them as we strive to improve our guests' experiences. Best regards, ibis Santiago Providencia

Customer review rating 0.5/5

Taiyun C. Families - Confirmed reviews ALL

进房间的时候，马桶里面还有尿。后来跟前台反映，前台也只是派人去把尿冲掉而已。房间里面很多设备都是坏的，保管箱也不能用。然后跟订房平台反映，订房平台说找不到酒店的人。这种酒店再也不敢去住第2次，直接拉黑。 When I entered the room, there was still urine in the toilet. I later reported this to the front desk, but they only sent someone to flush it away. Many facilities in the room were broken, and the safe was unusable. I then reported the issue to the booking platform, which said it couldn't get in touch with the hotel staff. I'd never dare stay at this hotel again and have blacklisted it outright.

Customer review rating 2.0/5

Emilio A. Business - Confirmed reviews ALL

No CUPS IN BATHROOM, No refrigerator or ICE available. Noisy Plumbing. Noisy Doors slamming at all hours of the night. DO NOT DISTURB SIGN was stolen twice causing 9am maid entry into room on a weekend !!!

Customer review rating 4.5/5

Mauricio C. Friends - Confirmed reviews ALL

Agradable experiencia

Estimado Mauricio , Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente,

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Other web-users rate our hotel

  • 1,022 reviews 9.2/10 Location
  • 1,543 reviews 3.6/10 Room
  • 1,621 reviews 7.1/10 Service
  • 43 reviews 4.7/10 WiFi
  • 686 reviews 6.4/10 Breakfast
  • 638 reviews 3.4/10 Comfort
  • 568 reviews 4.3/10 Cleanliness
  • 394 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.