ibis Santiago Providencia

ibis Santiago Providencia

Customer review rating (ALL Rating) 3.9/5 545 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to Manuel Montt metro station on Santiago metro's main line.

  • Ideal location for anyone visiting for tourism or work.

  • Ideal Cost-Benefit.

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

  • By plane

    ARTURO MERINO BENITEZ At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 8.6km / 5.34 miles

GPS:-33.429453, -70.62142

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Santiago Providencia

100% genuine reviews from our guests

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ALL Rating  3.9/5  545 reviews

TripAdvisor Rating  4.0/5  4,545 reviews

Customer review rating 5.0/5

Nelson S. M. Families - Confirmed reviews ALL

As always all staff helpful. Clean. I like the new management at restaurant. Probably more creativity in breakfast, there many years with exactly same menu, it’s time for some change

Customer review rating 0.5/5

Marta I. F. Business - Confirmed reviews ALL

Last time ever at Ibis, a part from the cleaners, all personnel is useless, unprofessional and late Payment facilities at hotel is from another century - old rooms - no hot water - air con leaks - late for breakfast everyday - loud music - horrible experience - noever again

Dear Marta Isabel F., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Another great stay at this fine hotel

Customer review rating 5.0/5

Monet's C. Business - Confirmed reviews ALL

Ibis hotels are my go-to. Reasonable price, comfortable beds, good sound isolation, clean, pleasant and professional staff. I've stayed in this particular Ibis many times over the years and I'm always happy to return. Recommended.

Well located

Customer review rating 3.5/5

Alex Business - Confirmed reviews ALL

I suggest to consider a minibar inside the room as minimal basic benfit as others Ibis around the World, please.

Simple

Customer review rating 4.0/5

Carlos Business - Confirmed reviews ALL

Básicamente simple

Well located and quiet

Customer review rating 4.0/5

Meinard Solo - Confirmed reviews ALL

Despite the fact that maintenance is not entirely up to standards, my stay was quiet and the hotel well located

Dear Meinard Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Ibis Santiago Providencia

Well located, needs more accommodations

Customer review rating 4.5/5

Claudio Families - Confirmed reviews ALL

I spent one night with my family (3 rooms). It was good and well treated, food was as well as covid allowed us. Every room was sanitized and bathrooms were clean. Shampoo isn't the best. In general, as i said 9/10.

Dear Claudio We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Santiago Providencia

EXCELLENT STAY AS ALWAYS

TripAdvisor rating 5.0/5

msmyee Friends getaway - TripAdvisor review

This was my first time in santiago and i had a pleasant stay. All people are friendly and accommodating. I enjoyed my stay. Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe. highly recommended.

Not so good

TripAdvisor rating 3.0/5

marceuvicente Business - TripAdvisor review

People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly. I was with a 6 months daughter, and they made her some special food (which was very nice) and so on, but... On the check in, there was only 1 person and the line was big. Even I'm being gold and have the right on preferential check in, adding that I was with a 6 months daughter, no one gave us attention and took 20 minutes untill my turn comes up. The breakfast in tihs facility is to poor in compare with others, but at least people on the kitchen and lobby are hardwork and makes the things move, even that was complrtely full I had no troubles on eating. The room was very bad, thge bed to soft and was deeping when we were there. The other bed (It was a 3 rrom) was very small and I was beating the desk all the time, and also not that good. And in 7 days, 4 we had problems with the shower which was not warming up. Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

Where was the fridge?

TripAdvisor rating 4.0/5

Jonilson Couples - TripAdvisor review

The room chosen had exactly the same characteristics as the standards of other ibis hotels around the world. However, it did not have a minibar and this specification was not included in the accommodation reservation. This caused discomfort for us guests and also the hotel staff, who were all bothered by the request for glasses with ice.

average

TripAdvisor rating 3.0/5

ClaudioFaro910 Business - TripAdvisor review

bad breakfast service, a lot of options missing and/or slow reposition. very slow check-in, only one person to attent there was a night I went down to buy a bottle of whater but there was not whater available

Excellent hotel with good facilities all around

TripAdvisor rating 5.0/5

Caio F Solo travel - TripAdvisor review

Next to many bars, restaurants and metro station, easy access to downtown and both Cerros (San Cristobal and Santa Lucia) with a privileged view to Andes, helpful staff and very good breakfast, strongly recommend.

Very good location

TripAdvisor rating 4.0/5

luizclaudi0d Business - TripAdvisor review

The hotel follow the same type of IBIS in general, there are include a high price to this type of Hotel, but the principal advantage is the location. Providencia is a very good downtown, with good bars and restaurants and there are a station of metro very near.

Pathetic Communication and Poor Facility

TripAdvisor rating 3.0/5

GlobeTrotting484626 Business - TripAdvisor review

Any standard hotel expecting International guests to be on board should definitely have manpower in the hotels, at least in the reception, reasonably conversant with English language (understanding and speaking). How it is possible that the hotel receptionist of such an international brand neither understand nor speak in English. As a Non-Spanish guest, I have faced huge difficulties in staying at IBIS Santiago Providencia. Based on my past experience, staying at ACCOR Hotels in UK, I had booked this hotel, but after this visit I am extremely disappointed. I am also dissatisfied with the facilities offered in the Hotel Room. There is hardly anything complimentary, Bath kit, saving kit, arrangement for tea/coffee, drinking water, etc., inside the room. These are standard across the Globe. About the Paid Breakfast, there was hardly any variation during the 5 nights of our stay at the hotel. For such an international brand, these are very much important, and therefore should be definitely taken into consideration. Thanks and Regards....

Service well below Accor Group standard

TripAdvisor rating 2.0/5

Edelcio S Families - TripAdvisor review

I am a frequent guest of the Accor network, for 2 years I stay every week in a group hotel. I know the Ibis standard and I have nothing to complain about. I was negatively surprised by the standard of service of Ibis Santiago employees. Almost all of them showed no empathy. I found it very unprepared that a hotel where the vast majority of guests is Brazilian does not have an attendant who speaks Portuguese. Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding. Here in Brazil the Accor network attendants speak many languages ​​and do their utmost to answer in the language of the guest. It seemed to me a certain "devaluation" of the Brazilian tourist, therefore we who represent more than half of the tourists visiting Chile. Another situation I witnessed was the inefficiency in the food replacement service for breakfast. There were employees but they acted in a disorganized manner, and I stayed for 45 minutes hoping to replace the scrambled egg tray. It was definitely a negative surprise not to find in this hotel the same standard of service that I always had in the Accor network.

Just OK - Ibis hotels in Brazil are much better

TripAdvisor rating 3.0/5

Luiz Otávio B Solo travel - TripAdvisor review

You know what to expect from an Ibis, but this one was just ok. Not great variety of breakfast options, bedroom walls needed painting, no minibar in the room (which was a surprise), one of the elevators was sometimes out of order.

Good for the price

TripAdvisor rating 3.0/5

natdaher Solo travel - TripAdvisor review

Very comfortable! I really like the location because it is close to the metro! Good value for money! Just could improve the breakfast, didn't have so much options of thing to eat, and it were the same things everyday.

Very good value for money except for the restaurant

TripAdvisor rating 4.0/5

Fernando A Solo travel - TripAdvisor review

Very good rating for everything except for the restaurant. At dinner, the steak which was supposed to be sirloin was dificult to chew and still more difficult to swallow. The rice had been reheated in a frying pan and was sticky and burned. As regards the breakfast, it was such a mess and lack of products that I gave up. Apart from that, the experience was excellent.

delivered just what we needed

TripAdvisor rating 4.0/5

OnAir67258346132 Families - TripAdvisor review

we already knew Íbis. Providencia is well located, helped us indeed meeting Santiago for our 1st time. Frigobar makes us a diference; it was not good paying 1600 pesos for a cold water bottle down at 1st floor. Reservation for our 2nd day should be easier.

Dear Guest: Thank you very much for taking the time to letting us know your experience at Ibis Santiago Providencia. It is a real pleasure to know that your stay was according to your expectations and we really look forward to have you back in the future. Kindly Luciano MARQUARDT

MR Flávio Dias

TripAdvisor rating 5.0/5

Flavio J Families - TripAdvisor review

The bathroom was having problems in the glass door of the box and the drain box was leaking and making loud noiseOne night we met at the hotel reception and arrived a Brazilian guide talking very loudly disturbing the people who were enjoying the TV.

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