ibis Santiago Providencia 3 stars

Customer review rating (ALL Rating) 3.9/5 1,883 reviews

Best price
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Avenida Providencia 1187, 7500585 SANTIAGO, Chile

Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Telephone
Fax +56 2 2768 3801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Olivia Cucina Italiana

It offers breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,883 reviews

TripAdvisor Rating  3.8/5  4,590 reviews

Customer review rating 4.5/5

Mauricio C. Friends - Confirmed reviews ALL

Agradable experiencia

Estimado Mauricio , Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente,

Customer review rating 3.0/5

Tomas G. C. Couples - Confirmed reviews ALL

Good location, some noise from the upper floors and hallways. Slow check in. Please don’t hide the 19% tax from the booking, it makes you look deceptive.

Estimado Tomas, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente,

Customer review rating 5.0/5

Claudia A. A. M. Business - Confirmed reviews ALL

i stayed for 3 nights very nice place the location is great close to restaurants also has parking for only 6 dollars per night

Estimada Claudia Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Customer review rating 0.5/5

Wee T. S. Business - Confirmed reviews ALL

My bag was stolen in the cafe during breakfast. The hotel seemed to be interested only in showing me the CCTV to show that the thief was not a hotel guest. There was no support in getting a police report for me who speaks no Spanish, no reference to the security guard in the lobby who always stand there and seemingly never alert, no follow up even though I lost my laptop and wallet ... I felt that I was in a hotel with a security system that didn't work, and was left alone to survive on my own after it happened.

Dear Wee, We are truly sorry for the unfortunate incident you experienced during your stay with us. Please accept our sincere apologies for the distress and inconvenience caused. We understand how upsetting it must have been to lose your belongings and to feel unsupported in such a difficult moment. We take your feedback very seriously, and we have already taken concrete steps to prevent situations like this from happening again. Specifically, we have changed our security company and strengthened our internal protocols to ensure better assistance and follow-up in any similar circumstance. We regret that our team did not provide the level of support and care that every guest deserves. Please rest assured that your comments have been shared with our management team, and we are committed to improving our service standards. Once again, we sincerely apologize and thank you for bringing this matter to our attention. Sincerely, Saluda atentamente, Gerente General

Customer review rating 4.0/5

Manriquez C. Couples - Confirmed reviews ALL

Agradable.

Estimada C., Muchas Gracias por su comentario positivo acerca de nuestro hotel!, tendremos en consideracion todos los puntos mencionados. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Atentamente,

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Other web-users rate our hotel

  • 1,010 reviews 9.1/10 Location
  • 1,521 reviews 3.6/10 Room
  • 1,604 reviews 7.1/10 Service
  • 43 reviews 4.7/10 WiFi
  • 669 reviews 6.4/10 Breakfast
  • 629 reviews 3.4/10 Comfort
  • 563 reviews 4.3/10 Cleanliness
  • 394 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.