ibis Santiago Providencia

Customer review rating (ALL Rating) 4.0/5 1,328 reviews

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ibis Santiago Providencia - Image 1
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Avenida Providencia 1187, 7500585 SANTIAGO, Chile

Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Telephone
Fax +56 2 2768 3801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Ibis Kitchen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,328 reviews

TripAdvisor Rating  4.0/5  4,580 reviews

Good stay as always

Customer review rating 5.0/5

Chris Business - Confirmed reviews ALL

Most important: clean, quiet, comfortable bed. Also important: good location. I stay here often and know some of the staff, who are unfailingly polite and professional. A basic, no frills experience but that is what I'm looking for, at a reasonable cost.

Dear Chris, First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; General Manager Ibis Providencia Hotel Ibis Santiago Providencia

Good experience but the room lacked basic stuff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room and the overall experience was good, but the room didnt have basic things such as a hand towel or a telephone.

Dear Santiago, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Only the necessary is offered, no more.

Customer review rating 3.5/5

That D. M. Families - Confirmed reviews ALL

Location of the hotel perfect. Counter attention is rather ok. Facilities in the room poor. People at both the Counter and the restaurant and an issue for a single glass and a spoon I asked for my son who needed to take his medicine. I couldn't believe my eyes when I noticed there wasn't a single tray with a Jar of water or anything like that. I expected a small fridge in there but nothing. I could feel they weren't so willing to help, I guess the must have been tired or they have a low wage. That's sad.

Dear Carlos , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Customer review rating 5.0/5

Luana A. Families - Confirmed reviews ALL

Great!

Dear Luana , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Good stay, well located

Customer review rating 3.5/5

Dominic B. Couples - Confirmed reviews ALL

We had a good stay, the room was to our liking and it was in a location close to the subway station and nothing was too far away.

Dear Dominic We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

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Other web-users rate our hotel

  • 814 reviews 9.3/10 Location
  • 1,308 reviews 3.2/10 Room
  • 1,054 reviews 6.6/10 Service
  • 26 reviews 8.4/10 WiFi
  • 553 reviews 6.3/10 Breakfast
  • 552 reviews 3.1/10 Comfort
  • 442 reviews 4/10 Cleanliness
  • 303 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.