ibis Santiago Providencia

ibis Santiago Providencia

Customer review rating (ALL Rating) 4.0/5 852 reviews

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Hotel extras

  • Close to Manuel Montt metro station on Santiago metro's main line.

  • Ideal location for anyone visiting for tourism or work.

  • Ideal Cost-Benefit.

ALLSAFE approved hotel

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  852 reviews

TripAdvisor Rating  4.0/5  4,556 reviews

Estancia agradable

Customer review rating 5.0/5

Carlos R. Solo - Confirmed reviews ALL

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Dear Carlos R., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Good Hotel, Bad location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Hotel is located nest to Terminal de Buses a very dangerous and not pleasant place, besides hotel does not count on parking lots and it is needed to pass through the Terminal to access to parking. This is not good.

Dear Ruth R., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Estancia Agradable

Customer review rating 5.0/5

Mario A. Families - Confirmed reviews ALL

Personal amable

Estimado/a Mario A. Peirano, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

Decent, but limited

TripAdvisor rating 3.0/5

alipattSD Solo travel - TripAdvisor review

Pretty primitive. It is an Ibis though. No kettles or any glasses or cups in the room. Was there 3 days and despite the “clean my room” sign it didn’t get cleaned. Sheets and bedding were stained, but it’s cheap and a good location. Skip the overpriced breakfast and hit the cafes across the road. Little or no English, so keep that in mind if your Español is iffy.

It was OK but not good as some years ago.

Customer review rating 2.5/5

Nelson S. M. Families - Confirmed reviews ALL

Weather was cold, I spoke several times with front desk and the answer was: "heater is for Winter, is in calendar basis, so, they offer me an extra blanket. Breakfast is the same for 20 years, I think someone can be more creative to change, all the same... changind the area of each item. Baths keep slow water to clean it after using it for # 2 There was a full night without TV, I was 11 days and telephone works only one day To reserve on the internet it is a nightmare when you need to make questions or do changes... The telephone you have in the internet, send you over an over to the place you need, after several minutes, same answer, sorry, the extension did not answer try again, and again and again. That is why even I was informed that was cheapper, I preffer talk to Nicole who finally help me to finalized my needs.

Dear Nelson S., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

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Other web-users rate our hotel

  • 666 reviews 8.7/10 Location
  • 1,256 reviews 3.4/10 Room
  • 901 reviews 6.1/10 Service
  • 57 reviews 4.2/10 WiFi
  • 610 reviews 3.1/10 Comfort
  • 455 reviews 3.2/10 Cleanliness
  • 442 reviews 4.4/10 Breakfast
  • 284 reviews 3.6/10 Value

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