ibis Santiago Providencia 3 stars

Customer review rating (ALL Rating) 3.9/5 1,914 reviews

ibis Santiago Providencia - Image 1
ibis Santiago Providencia - Image 2
ibis Santiago Providencia - Image 3
ibis Santiago Providencia - Image 4

Description

Hotel extras

  • Earliest check-in time (12 p.m.)

  • Modern and comfortable rooms

  • Pet-Friendly Hotel (small pets)

  • 24/7 airport shuttle service

  • Bar and restaurant with varied options of dishes

Our accommodation(s)

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

GPS:-33.429453, -70.62142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Olivia Cucina Italiana

It offers breakfast, lunch, and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,914 reviews

TripAdvisor Rating  3.8/5  4,591 reviews

Customer review rating 3.0/5

Zhongen X. Solo - Confirmed reviews ALL

The hotel is comfortable for it's price, but the facility is a little old and needs a round of refurbishment

Dear Zhongen X., Thank you for taking the time to share your feedback regarding your stay at the ibis Santiago Providencia. We are very sorry that your experience did not meet your expectations; please allow us to offer our sincerest apologies. At ibis, we strive to provide quality service to each of our guests, which is why your feedback is very important to us. Please rest assured that we will take the necessary steps to ensure that what happened during your stay does not happen again. We sincerely appreciate you sharing this matter with us and hope you will give us another opportunity to provide you with excellent service. Sincerely, General Manager.

Customer review rating 5.0/5

Miguel D. Couples - Confirmed reviews ALL

Comfortable stay

Dear Miguel D., First of all, I want to thank you for the time you have taken to send us your comments, as these are very important to us and allow us to maintain what is good and improve every day. We are glad to know that the hotel met your expectations and we hope to have your visit in the near future. Sincerely; General Manager Ibis Providencia

Customer review rating 2.5/5

Calogero M. Solo - Confirmed reviews ALL

Good budget hotel with a decent bar and special happy hour drinks

Dear Calogero M., Thank you so much for taking the time to share your feedback with us. We would have loved for you to have had a better experience at our hotel, and we have taken note of the points that were not to your liking. We strive every day to offer an exceptional experience to our guests, and it is clear that this time we were unable to meet our goal. We would appreciate it if you would give us another opportunity, and you can be sure that we will do everything possible to ensure you have an excellent experience at our hotel, one that many guests have already had the pleasure of enjoying. Sincerely, General Manager.

Customer review rating 4.0/5

Marriane T. Solo - Confirmed reviews ALL

Key needs to be reprogrammed most of the time.

Dear Marriane, Thank you for your positive feedback regarding our location. I apologize for the inconvenience you experienced with the key reprogramming. We appreciate your comments and will continue to monitor this issue to enhance our guests' experiences. Best regards, ibis Santiago Providencia

Customer review rating 0.5/5

Felipe S. R. Families - Confirmed reviews ALL

Weird that taxes are not charged upfront, and they let me park in the garage, then waited until I was at the front desk with all my luggage to tell me that it will cost me money (you are not say no at that point). I booked two rooms for two couples, but the online booking wouldn’t let me choose 4 people so I had to put 3, they charged me even more because I had 4 people. Price went up about 50% more, it’s unacceptable, I will never stay at an Ibis Hotel

Dear Felipe, Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience did not meet your expectations, particularly concerning the additional costs associated with parking and the booking process. We strive to maintain transparency in our pricing, and I understand how unexpected charges can be frustrating. Regarding the issue with the online booking system, I appreciate your comments and will ensure they are taken into consideration for future improvements. I sincerely apologize for the inconvenience you experienced and hope you will reconsider your decision about staying with us in the future. Thank you for your understanding. Best regards, ibis Santiago Providencia

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,011 reviews 9/10 Location
  • 1,540 reviews 3.7/10 Room
  • 1,601 reviews 7.1/10 Service
  • 43 reviews 4.6/10 WiFi
  • 672 reviews 6.3/10 Breakfast
  • 644 reviews 3.4/10 Comfort
  • 563 reviews 4.4/10 Cleanliness
  • 389 reviews 4.1/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Santiago