ibis Santiago Las Condes 3 stars

Customer review rating (ALL Rating) 4.0/5 2,691 reviews

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Calle O Connell 165, Comuna Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Children up to 12 years stay free with parents

  • Breakfast with vegan and gluten-free options.

  • 24-minute walk to Santiago center

  • 5 minutes walk from the Manquehue subway station.

  • 30-minute drive from Arturo Merino Benitez Airport

Our accommodation(s)

Hotel location

ibis Santiago Las Condes

Calle O Connell 165, Comuna Las Condes
7550000 SANTIAGO
Chile

GPS:-33.407492, -70.568732

Telephone
Fax +56 2 2687 7810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,691 reviews

TripAdvisor Rating  3.5/5  1,584 reviews

todo impecable

Customer review rating 4.5/5

Jc… Business - Confirmed reviews ALL

excelente.!!

Estimado Sr. C., Agradecemos sinceramente su comentario positivo sobre su experiencia en Ibis Santiago Las Condes. Nos complace saber que todo fue impecable y que tuvo una estancia excelente, informaremos a nuestro equipo de Houseekeping su positiva evaluación. Esperamos poder recibirle nuevamente en el futuro. Atentamente, Ibis Santiago Las Condes

Well located

Customer review rating 3.5/5

Marian V. Business - Confirmed reviews ALL

It was good, but the curtains and the entire room in general lacked deep cleaning.

Estimada Marian, Agradecemos sus comentarios sobre la ubicación y lamentamos que la limpieza de la habitación no haya estado a la altura de sus expectativas. Sus observaciones son valiosas, y las compartiremos con nuestro equipo para mejorar la experiencia de nuestros huéspedes. Atentamente, Ibis Santiago Las Condes.

Like staying in a prison cell

Customer review rating 0.5/5

Jo Business - Confirmed reviews ALL

The shower in the room did not run hot, the safe in the room was malfunctioning and kept beeping loudly every 5 minutes. Upon telling this to the staff I was told that maintenance would be up to fix it. I waited an hour and no one came. I had to leave to go to work. Upon my return, the hot water and the safe had not been fixed, I don't think they'd even bothered to look at it. I went back to the staff to ask again and was greeted with shrugs and told to basically deal with it because it was late. So I had no shower and poor sleep for the night and left the hotel the next day to book into somewhere else. The staff were rude and unhelpful, the rooms are furnished like a prison cell, grey, paper thin walls and a paper thin mattress. I know this is a budget option for a hotel but this was the worst hotel I have ever experienced.

Estimada Jo, Lamentamos sinceramente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Apreciamos que haya compartido su opinión, ya que esto nos ayuda a mejorar. Entendemos que los problemas con el agua caliente y el mal funcionamiento de la caja de seguridad afectaron su estadía. Por favor, tenga la certeza de que tomaremos en cuenta sus comentarios para revisar y mejorar nuestros servicios de mantenimiento. Nos disculpamos por cualquier inconveniente causado por la atención del personal. No es nuestra intención que nuestros huéspedes se sientan desatendidos. Valoramos mucho la satisfacción de nuestros clientes y buscamos brindar un servicio profesional y cortés en todo momento. Respecto a la decoración y mobiliario de nuestras habitaciones, trabajamos dentro de un concepto de hotel económico que puede no ser del agrado de todos. Sin embargo, su opinión es importante y la revisaremos con nuestro equipo. Agradecemos nuevamente su feedback y esperamos que considere darnos otra oportunidad en el futuro. Atentamente, ibis Santiago Las Condes Manquehue

Good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything went well. The eggs and hot protein option at breakfast could use a slight improvement.

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location. Your suggestion about the breakfast options is appreciated, and we will consider it for future improvements. Best regards, Ibis Santiago Las Condes Manquehue

decent stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is in the middle of the commercial center and parking is included. Unfortunately all activities at the desk take some time, room keys need to be recalibrated every day and no Gym.

Dear Johannes, Thank you for taking the time to share your comment with us, we will take note of your observations, to take the corresponding measures and make the necessary improvements in the points mentioned. We sincerely appreciate that you have shared with us your comments and we trust that you will give us another opportunity to be able to offer you an optimal service. Kind regards

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Other web-users rate our hotel

  • 990 reviews 9.4/10 Location
  • 1,898 reviews 3.2/10 Room
  • 1,637 reviews 7.3/10 Service
  • 47 reviews 4.7/10 WiFi
  • 999 reviews 2.4/10 Comfort
  • 807 reviews 6.5/10 Breakfast
  • 602 reviews 3.9/10 Cleanliness
  • 308 reviews 3.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.