Personal seems not to be properly trained, specialy at the reception desk. Team at the restaurant was confusing about how to charge and to issue the receipts of the conssumation. Charging at the room bill was not allowed. Quality of the breakfast was terrible. In the room the lock was not working.

I stayed with my kids and the room was very small and not very clean. The breakfast was terrible, nothing to eat.

Terrible

1. bed and pillow were awful - it was like a yoga mat on top of the matress. My back and neck are still recovering from the bed. I think the floor would have been more confortable. Truly is a disgrace for the Ibis brand. I will never stay on an Ibis again, even though I have had great experiences in Europe. 2. The corridor of the room was stincky all the time, it felt like some one have had a piss on the corridor. 3. Last day - sunday 7th - breakfast was supposed to be ready at 8am. However, I had to talk to the staff at 8.10am because breakfast wasn’t ready and I booked a shuttle to the airport which was taking me at 8.30am. Therefore, I had to eat in a rush, coffee wasn’t ready, the toaster wasn’t working. It was a complete disaster 4. It is obvious that management is trying to cut costs and they’ve done in such a poorly manner that the quality of the service provided matches that of a shithole

We stayed there for 6 Nights, and we noticed that there was New Furniture in the lobby area. The lobby bar had also more varieties now. At the Ibis Manquehue Norte the staff is very friendly and attentive. Up through the years we have stayed there quite a few times, and we feel we get to know some of the staff a little. We needed a taxi to og to the bus station downtown, and they called a hotel taxi whcich was there on a very short notice. The price, CLP15000, is quite competitive since you have to drive straight through all of Santiago. If you want to visit a sky bar, the neighbouring hotel, the Icon, is an excellent option. Public transport: The metro station Manquehue is only 100 - 200 mts away, line1. Very convenient.

I stayed there for five nights and was told the Hotel had parking, what this website and the hotel does not tell you is the parking is not free!! I stayed in this hotel in March and teh parking was free, no charge. But this time I stayed and the reason I stayed was Parking and after having my bike in the park for these nights I was charged. Not a lot, but that is not the point. Second the room was cold and even as I set the thermostat at 29 it never warmed up. Breakfast for Ibis, very average on world standard as I am staying in ibis in many countries.

Calm and quiet days. Hospitality the employees well.Emploees trained and qualified to welcome the guest. Good dinner and breakfast. Much flavor in the meals and variety in the menu. Even the alternative coffee (outside regular hours) was perfect. Congratulations for the kitchen team !

Ibis Manqueue Norte has an ideal location, near Metro station and various shopping centres. The staff is extremely friendly and service orientated, and after a few stays there, we feel that they know us and we know them.

Beautiful city and beautiful hotel. The hotel is in a great place close up to metro and shopping mall. I recommend you use the metro to travel around the city , it’s safe and cheap. The Ibis hotel is confortable,clean and personal are pleasant and helpful. They arranged for transportation from Santiago to San Antonio sea port with a saving of > $ 100 dollars. The daily breakfast on the scale of 1-10 is a 8. Clean and comfortable place

Very family friendly hotelThe hotel is in a great location service desk in the afternoon snack or dinner was a little to be desired, by the small number of attendants, complained to by the attendants.

I stayed at the Ibis Manquehue North for 2 nights. All excellent! The staff were very helpful and courteous, the room was clean and spacious and the breakfast was very nice. I would highly recommend this Hotel. Price is the best incentive ...

Internet system is bad and impossible to use. I have been to this hotel for years and it is getting worse. What if they do not solve it leads me to change of Hotel and look for a place that works better since I use for my work

Good location near to Metro, supermarkets just around the corner. Breakfast buffet is good, but not exciting. Rooms standard as you know from ibis. Own car park at a reasonable price (CLP 4000 a day).

I had a nice stay. The staff provided all the requests I've made prior to my arrival. There could be more power outlets including some beside the bed as nowadays we all have many devices that require charging. A mini refrigerator in the bedroom would be handy. There could be more variety of products, especially fruits, at the breakfast buffet. As I have some mobility issues, the location of the hotel was not the ideal due to the many stairs to get to the courtyard where the entrance is located. Most of the reception staff did not greet the clients when entering the reception area, but once approached they were very friendly and helpful .

Service quality was better than other Ibis hotels at Santiago. Ibis Manquehue is located withing walking distance from Parque Arauco mall and Manquehue metro station. Easy access to downtown Santiago, but without the crowds or blocked streets. We needed to be early at the airport on our last day, so kitchen personnel were very kind to have breakfast available at 5:30 in the morning.