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ibis Santiago Manquehue Norte Hotel 0 star

Customer review rating 4.1/5 12,360 reviews
ibis Santiago Manquehue Norte
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from Metro, Parque Arauco Mall and Apumanque Mall

  • Free Wi-Fi throughout the hotel

  • Pet friendly

  • Comfortable terrace

  • Ironing room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • One (1) dog up to 15kg allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business center with support staff
  • Copy/print service available

Hotel location

ibis Santiago Manquehue Norte

Calle O Connell 165
Comuna Las Condes
7550000
santiago
chile

Tel: +56226877800

Fax: (+56)2/26877810

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION MANQUEHUE :   LINEA ROJA MANQUEHUE

  • By plane

    ARTURO BENITEZ At 29.2km / 18.14 miles

  • By train

    ESTACION CENTRAL At 13.4km / 8.33 miles

GPS :-33.407492, -70.568732

Our accommodations

Accessible room

Room with queen-size bed for two people

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room - twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with queen-size bed and bed for children up to the age of 12

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Santiago Manquehue Norte

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

12,360 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,520 reviews

friendly staff

Customer review rating 4.1/5

Ana M. R. A. G. V. Friends - 02/02/2020 Confirmed reviews ALL

We have stayed there for 6 Nights, and we loved the atmosphere With New Furniture in the lobby. Nearby to good restaurants is an asset, also the neighbourhood to the ICON hotel With an excellent skybar. Close to the metro station Manquehue.

Dear Ana Maria R., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Very good service

TripAdvisor rating 3.5/5

guv0 02/02/2020 TripAdvisor review

We stayed there for 6 Nights, and we noticed that there was New Furniture in the lobby area. The lobby bar had also more varieties now. At the Ibis Manquehue Norte the staff is very friendly and attentive. Up through the years we have stayed there quite a few times, and we feel we get to know some of the staff a little. We needed a taxi to og to the bus station downtown, and they called a hotel taxi whcich was there on a very short notice. The price, CLP15000, is quite competitive since you have to drive straight through all of Santiago. If you want to visit a sky bar, the neighbouring hotel, the Icon, is an excellent option. Public transport: The metro station Manquehue is only 100 - 200 mts away, line1. Very convenient.

Well locates friendly staff

Customer review rating 4.1/5

Maria E. Solo - 25/01/2020 Confirmed reviews ALL

I enjoyed my stay. The room was clean and quiet good air conditioner. Nice and helpful staff

Dear Maria D., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Trainee Manager Ibis Santiago Manquehue Norte

Room was not clean

Customer review rating 4.1/5

Rodrigo Couples - 21/01/2020 Confirmed reviews ALL

Towels were old and were not in good condition. The shower in room 911 had fungus

Dear Rodrigo A., Thank you for taking the time to tell us about your experience at the ibis Santiago Manquehue Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oscar Zevallos Trainee Manager Ibis Santiago Manquehue Norte

Reconfortante

Customer review rating 4.1/5

Beatriz M. Families - 20/01/2020 Confirmed reviews ALL

Fue reconfortante , cómoda

Good

Customer review rating 4.1/5

Manuel Couples - 07/01/2020 Confirmed reviews ALL

Good

Dear Manuel M., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Agradable

Customer review rating 4.1/5

Patricia Business - 06/01/2020 Confirmed reviews ALL

Confortable

Dear Patricia G., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Everything as expected

Customer review rating 4.1/5

Sandra Business - 27/12/2019 Confirmed reviews ALL

Very comfortable and without problems of any type

Satisfecha

Customer review rating 4.1/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

Amena

tranquila

Customer review rating 4.1/5

Yessenia Q. Families - 17/12/2019 Confirmed reviews ALL

excelente muy tranquila

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Comoda estadia

Customer review rating 4.1/5

Camila Business - 27/11/2019 Confirmed reviews ALL

Rapido check in comoda estadia personal gentil

Customer review rating 4.1/5

Natacha Couples - 12/11/2019 Confirmed reviews ALL

Confortable

Extremely dirty room dust from ages, moldy bathroom

Customer review rating 4.1/5

Ed Business - 11/11/2019 Confirmed reviews ALL

Sometimes take 2-3 min to get hot water, from the shower the water always leeks to the floor, drain sometimes flooding. In the room dust everywhere on the lamps looks like 2-3 months old, Can’t change the mode on the air conditioner. Dirty window

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

SENSILLO

Customer review rating 4.1/5

Raul Business - 24/10/2019 Confirmed reviews ALL

EXPERIENCIA REGULAR HOTEL MUY BASICO

Estimado RAUL C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Manquehue Norte. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Relaxing atmosphere

Customer review rating 4.1/5

Marcos Solo - 16/10/2019 Confirmed reviews ALL

Friendly, helpful, kind and always with a good mood staff. Clean and simple yet nice and functional rooms. I loved the breakfast and dinning room, entrance hall and front desk as well. 100 % Recommendable!

Average

Customer review rating 4.1/5

R. Business - 12/10/2019 Confirmed reviews ALL

Lot of areas which can make the stay worth the money spent. 1) No room service - not even a bottle of water in the room. 2) No facility to make tea or coffee in the room. 3) Ibis kitchen has very limited offering for Vegetarians. 4) Breakfast spread is meagre. 5) Reception staff is just okay. Check-in and check-out takes substantial amount of time.

correct

Customer review rating 4.1/5

Anonymous Solo - 08/10/2019 Confirmed reviews ALL

It was ok

exelente

Customer review rating 4.1/5

Hernan H. Solo - 07/10/2019 Confirmed reviews ALL

satisfactoria

Mr

TripAdvisor rating 3.5/5

Octopus_55_56 Solo travel - 25/09/2019 TripAdvisor review

I stayed there for five nights and was told the Hotel had parking, what this website and the hotel does not tell you is the parking is not free!! I stayed in this hotel in March and teh parking was free, no charge. But this time I stayed and the reason I stayed was Parking and after having my bike in the park for these nights I was charged. Not a lot, but that is not the point. Second the room was cold and even as I set the thermostat at 29 it never warmed up. Breakfast for Ibis, very average on world standard as I am staying in ibis in many countries.

Diferente

Customer review rating 4.1/5

Robert Business - 14/09/2019 Confirmed reviews ALL

Normal

Dear Robert Ordoñez, Thank you for taking the time to tell us about your experience at the ibis Santiago Manquehue Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte
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