ibis Santiago Las Condes Manquehue 3 stars

Customer review rating (ALL Rating) 4.0/5 2,697 reviews

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Calle O Connell 165, Comuna Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Children up to 12 years stay free with parents

  • Breakfast with vegan and gluten-free options.

  • 24-minute walk to Santiago center

  • 5 minutes walk from the Manquehue subway station.

  • 30-minute drive from Arturo Merino Benitez Airport

Our accommodation(s)

Hotel location

ibis Santiago Las Condes Manquehue

Calle O Connell 165, Comuna Las Condes
7550000 SANTIAGO
Chile

GPS:-33.407492, -70.568732

Telephone
Fax +56 2 2687 7810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,697 reviews

TripAdvisor Rating  3.5/5  1,584 reviews

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We were very grateful for the service received during our stay. There was a shortage of irons and ironing boards. Also, it seems that the restaurant was not ready for a large crowd of people, as was the case with the delegates who stayed at ibis. The lady who checked us in was wonderful and the best of the staff at the hotel. Whenever she saw us during the week, she checked on our well-being. I'm sorry that I didn't get her name, but she is a definite asset to the hotel and group, and an example in providing good customer service.

Dear Wayne P., We very much appreciate your comments regarding your stay at the ibis Santiago Las Condes Manquehue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Silva. Front Desk & Reservations Manager.

Terrible

Customer review rating 0.5/5

Carlos Couples - Confirmed reviews ALL

Bad experience with the hotel, so disorganized and old hotel. The breakfast a disaster, all days the same food and so poor options. I didn’t recommend it.

Dear Carlos, Thank you for taking the time to tell us about your experience at the ibis Santiago Las Condes Manquehue. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Silva. Front Desk & Reservation Manager

Comfortable stay

Customer review rating 4.0/5

Janice L. S. C. Families - Confirmed reviews ALL

The staff was kind, gentle and helpful. The breakfast service was varied and delicious. The rooms were comfortable although a little small. I would like to find other relaxing spaces during my next stay, such as an entertainment room or a garden.

Dear Mrs. S. C., We very much appreciate your comments regarding your stay at the Ibis Santiago Las Condes Manquehue. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Silva Front Desk & Reservations Supervisor.

Good but not exceptional

TripAdvisor rating 3.0/5

marco c TripAdvisor review

I stayed one week (Sun to Fri) there for a work-related stay at the end of July / early August. The hotel is quite centrally located, close to a metro station and in front of a main road. Rooms are spacious and clean, and at a first sight the hotel looks modern and functional. However, there are many small details that could make a real difference and have been overlooked. There is no phone connection with the concierge, which means no wake-up service in the morning and no possibility of being called by visitors (they have to leave a document to be allowed to come and visit you). Insulation is very poor (to be fair, a standard in Chile), and a cold draft was constantly entering from the window. At night, traffic from the main road in front was clearly audible at the 4th floor. The heating was temperamental at best, and despite a degree in Physics I never fully figured out how to control it. The shower was good, but the door was leaking and the bath got partly flooded every time I used it. There was also no kettle in the room, which I would nowadays consider a standard in hotel rooms. Apart from the above problems, breakfast was good, although mainly pastries, bread, and jams. The choice of fruits was OK, although a bit under representative of the wide and excellent variety in Chile. If you are used to English-type breakfast, you won’t find much choice. Scrambled eggs in Chile are cooked quite soft, more similar to a cream than the curds we are used in Europe. There were only two coffee machines, which often meant in the morning you had to queue to get your cappuccino. Overall a mixed experience, and a feeling that with a modest investment they could have made the place truly good.

No sense of customer service and no acknowledgement of my status in Accor loyalty program

Customer review rating 1.0/5

Nicolas Couples - Confirmed reviews ALL

The person at check in is not made for hospitality . Not a smile, not a word of welcome, I had to ask her every basic information and I felt I should have Booked elsewhere. As a result I cancelled the other 2 nights booked in this hotel. Really ACCOR Global Management should monitor more closely what’s happening in Chile as their franchisees don’t meet the international standards of the Group.

Dear Nicolas, We sincerely apologize for the disappointing experience you had during your recent stay. We strive to provide exceptional customer service to all our guests, regardless of their loyalty program status. Your feedback is invaluable, and we will address this with our team to ensure a warm and welcoming check-in experience for all guests. We regret the inconvenience caused and hope to have the opportunity to welcome you back in the future for a more pleasant stay. Warm regards, Roberta Vallejo Deputy Manager

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Other web-users rate our hotel

  • 977 reviews 9.5/10 Location
  • 1,937 reviews 2.9/10 Room
  • 1,642 reviews 6.9/10 Service
  • 59 reviews 3.7/10 WiFi
  • 1,045 reviews 2.1/10 Comfort
  • 806 reviews 6.3/10 Breakfast
  • 614 reviews 3.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.