ibis Santiago Las Condes Manquehue 3 stars

Customer review rating (ALL Rating) 3.9/5 3,115 reviews

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Description

Hotel extras

  • Children up to 12 years stay free with parents

  • Breakfast with vegan and gluten-free options.

  • 24-minute walk to Santiago center

  • 5 minutes walk from the Manquehue subway station.

  • 30-minute drive from Arturo Merino Benitez Airport

Our accommodation(s)

Hotel location

ibis Santiago Las Condes Manquehue

Calle O Connell 165, Comuna Las Condes
7550000 SANTIAGO
Chile

GPS:-33.407492, -70.568732

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,115 reviews

TripAdvisor Rating  3.5/5  1,578 reviews

Faltam funcionários e o tratamento da gerente para os hóspedes é péssimo

Customer review rating 0.5/5

Andre Business - Confirmed reviews ALL

The heating system in the rooms is dirty and poor. It s very cold in winter or very dry. They clearly lack more staff. Breakfast is terrible: 3 days I had to buy coffee outside, the first there was a very long line cuz one machine was not working, the second no machine was working, the third I took line 2x but both machines had no milk on it. In the third day there wasn’t butter, forks or eggs. I told the manager but she just that’s because I came to the breakfast room in busy hours (8 am), no apologies at all, it was my fault for her. Very bad attitude.

Average

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Good service. A bit noisy. My room has a terrible cigarrette smell (even though it was a non smoker room).

Dear Ivan Ezequiel Amadeo, Thank you for taking the time to tell us about your experience at the ibis Santiago Las Condes Manquehue. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberta Vallejo Subgerente Ibis Las Condes

Good stay overall

Customer review rating 5.0/5

Felipe G. Business - Confirmed reviews ALL

It's all amazing, but the vegetarian/vegan options are more than defective. The risotto was tasteless and the eggplant almost offensive. The breakfast was extremely good

Estimado Felipe, Le agradecemos enormemente sus comentarios en relación a su estancia en nuestro hotel y esperamos que su próxima visita sea tan agradable como la previa. Saludos Cordiales, Roberta Vallejo Subgerente Ibis Las Condes

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

We had two different reservation using prepaid method . when I did the check in I was asked to pay taxes. * Why you put "prepaid" but afterward you ask for more payments ?

Dear Felipe G., Thank you for taking the time to tell us about your experience at the ibis Santiago Las Condes Manquehue. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberta Vallejo Subgerente Ibis Las Condes

Very disappointed, will not stay here again

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Mold in shower walls and around bottom hinges of shower door; squeaky bathroom door; only three towels available and all same size; had to use two of those to contain the water leaking from closed shower door; no tv but a projector that could not connect to my phone; and lastly, worst offense, no iron available in the entire building!!! I am visiting Chile on a work trip and had to wear a sweater to my morning meeting. To make matters worse, at the Olivia cafeteria, I ordered a latte as I was checking out one night after my stay (scheduled to stay at this hotel for 12 nights) and the server did not register that my last was an order to take out. Ten minutes later, my latte is ready and there are no to go cups. I have made sure the company I work for does not recommend this hotel to any travelers moving forward. The staff at lobby counter was very understanding of my dissatisfaction and kindly assisted with abrupt check out ahead of schedule. Hope this review is taken into consideration for positive change.

Dear V., Thank you for taking the time to tell us about your experience at the ibis Santiago Las Condes Manquehue. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberta Vallejo Subgerente Ibis Las Condes

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Other web-users rate our hotel

  • 1,060 reviews 9.3/10 Location
  • 2,171 reviews 2.9/10 Room
  • 1,787 reviews 6.7/10 Service
  • 72 reviews 4.3/10 WiFi
  • 1,177 reviews 2.1/10 Comfort
  • 857 reviews 6.4/10 Breakfast
  • 688 reviews 3.6/10 Cleanliness

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