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ibis Santiago Manquehue Norte Hotel 0 star

TripAdvisor rating 3.5/5 1,513 reviews
ibis Santiago Manquehue Norte
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from Metro, Parque Arauco Mall and Apumanque Mall

  • Free Wi-Fi throughout the hotel

  • Pet friendly

  • Comfortable terrace

  • Ironing room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Dogs up to 33 lb (15 kg) permittedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business center with support staff
  • Copy/print service available

Hotel location

ibis Santiago Manquehue Norte

Calle O Connell 165
Comuna Las Condes
7550000
santiago
chile

Tel: +56226877800

Fax: (+56)2/26877810

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION MANQUEHUE :   LINEA ROJA MANQUEHUE

  • By plane

    ARTURO BENITEZ At 29.2km / 18.14 miles

  • By train

    ESTACION CENTRAL At 13.4km / 8.33 miles

GPS :-33.407492, -70.568732

Our accommodations

Room with queen-size bed for two people

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room - twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Room with queen-size bed and bed for children up to the age of 12

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Santiago Manquehue Norte

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

12,276 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,513 reviews

Good

Customer review rating 4.1/5

Manuel Couples - 07/01/2020 Confirmed reviews ALL

Good

Dear Manuel M., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Agradable

Customer review rating 4.1/5

Patricia Business - 06/01/2020 Confirmed reviews ALL

Confortable

Dear Patricia G., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Everything as expected

Customer review rating 4.1/5

Sandra Business - 27/12/2019 Confirmed reviews ALL

Very comfortable and without problems of any type

Satisfecha

Customer review rating 4.1/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

Amena

tranquila

Customer review rating 4.1/5

Yessenia Q. Families - 17/12/2019 Confirmed reviews ALL

excelente muy tranquila

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Comoda estadia

Customer review rating 4.1/5

Camila Business - 27/11/2019 Confirmed reviews ALL

Rapido check in comoda estadia personal gentil

Customer review rating 4.1/5

Natacha Couples - 12/11/2019 Confirmed reviews ALL

Confortable

Extremely dirty room dust from ages, moldy bathroom

Customer review rating 4.1/5

Ed Business - 11/11/2019 Confirmed reviews ALL

Sometimes take 2-3 min to get hot water, from the shower the water always leeks to the floor, drain sometimes flooding. In the room dust everywhere on the lamps looks like 2-3 months old, Can’t change the mode on the air conditioner. Dirty window

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

SENSILLO

Customer review rating 4.1/5

Raul Business - 24/10/2019 Confirmed reviews ALL

EXPERIENCIA REGULAR HOTEL MUY BASICO

Estimado RAUL C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Manquehue Norte. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Relaxing atmosphere

Customer review rating 4.1/5

Marcos Solo - 16/10/2019 Confirmed reviews ALL

Friendly, helpful, kind and always with a good mood staff. Clean and simple yet nice and functional rooms. I loved the breakfast and dinning room, entrance hall and front desk as well. 100 % Recommendable!

Average

Customer review rating 4.1/5

R. Business - 12/10/2019 Confirmed reviews ALL

Lot of areas which can make the stay worth the money spent. 1) No room service - not even a bottle of water in the room. 2) No facility to make tea or coffee in the room. 3) Ibis kitchen has very limited offering for Vegetarians. 4) Breakfast spread is meagre. 5) Reception staff is just okay. Check-in and check-out takes substantial amount of time.

correct

Customer review rating 4.1/5

Anonymous Solo - 08/10/2019 Confirmed reviews ALL

It was ok

exelente

Customer review rating 4.1/5

Hernan H. Solo - 07/10/2019 Confirmed reviews ALL

satisfactoria

Mr

TripAdvisor rating 3.5/5

Octopus_55_56 Solo travel - 25/09/2019 TripAdvisor review

I stayed there for five nights and was told the Hotel had parking, what this website and the hotel does not tell you is the parking is not free!! I stayed in this hotel in March and teh parking was free, no charge. But this time I stayed and the reason I stayed was Parking and after having my bike in the park for these nights I was charged. Not a lot, but that is not the point. Second the room was cold and even as I set the thermostat at 29 it never warmed up. Breakfast for Ibis, very average on world standard as I am staying in ibis in many countries.

Diferente

Customer review rating 4.1/5

Robert Business - 14/09/2019 Confirmed reviews ALL

Normal

Dear Robert Ordoñez, Thank you for taking the time to tell us about your experience at the ibis Santiago Manquehue Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Bad organazation and front desk attention

Customer review rating 4.1/5

Elias N. Business - 12/09/2019 Confirmed reviews ALL

I have been in Ibis Manquehue for 3 times. Three bad experiences. First time they gave me a handcap room , no heating, the bathroom is not for normal person, the water was very cold, the room was vry cold, I could not sleep at that night. It was late and the manager is out. Next day they changed me the room, and finaly the problem was solved. The second time I made the reservation using my credit card and told the person the at the of my staying the company will pay using a corporate card, so they told me they won´t charge my card. My surprise, they charged my card. Another problem was, I had asked one night and during the day talked to the manager that I need to be one night more, he told me, No problem, I will keep you at the same room. For my surprise , when I arrive at the room, there was a person leaving my room. The cancel my room and gave to another person, with all my belongs inside the room. Its was really so bad experiences with Ibis Manquehue. For sure I will never camo back again to this hotel.

Dear Elias N. Netto, Thank you for taking the time to tell us about your experience at our hotel. We are very sorry that the events have led to a bad experience of our hotel. For what we offer you can return with special attention and benefits in the rate from the Management for everything that happened We know that he especially continues to choose us for all the good we can offer him, especially the guarantee and security of all belongings. So, for the next time you will have a completely personalized welcome from us. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Practical

Customer review rating 4.1/5

Sandra Solo - 01/09/2019 Confirmed reviews ALL

It was good but there is no bellman to help you with suitcases. For the price, it could be a little better.

Dear Sandra I., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

confortable

Customer review rating 4.1/5

Mv Business - 31/08/2019 Confirmed reviews ALL

without any problem

Dear Marco V., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

estudios

Customer review rating 4.1/5

Evelyn Business - 31/08/2019 Confirmed reviews ALL

rapido check inn, bar agradable

Dear Evelyn S., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Things to review

Customer review rating 4.1/5

Raul O. Solo - 20/08/2019 Confirmed reviews ALL

The air conditioner didn't work well, I couldn't turn off during the night. The people at the front desk kindly provided me an AC adapter, however it was the last available. My suggestion is to have more just in case people from other countries require them.

Dear Raul O. Pineda, We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte
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