ibis Santiago Las Condes 3 stars

Customer review rating (ALL Rating) 4.1/5 2,821 reviews

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Description

Hotel extras

  • Children up to 12 years stay free with parents

  • Breakfast with vegan and gluten-free options.

  • 24-minute walk to Santiago center

  • 5 minutes walk from the Manquehue subway station.

  • 30-minute drive from Arturo Merino Benitez Airport

Our accommodation(s)

Hotel location

ibis Santiago Las Condes

Calle O Connell 165, Comuna Las Condes
7550000 SANTIAGO
Chile

GPS:-33.407492, -70.568732

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

An hour of relaxation in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,821 reviews

Customer review rating 4.5/5

Maria L. B. Business - Confirmed reviews ALL

everything its perfect, however I found the entrance quite challenging because of the many stairs, specially when carrying heavy luggage. It would be great if the main entrance had a better access.

Estimada Maria L., Agradecemos sus comentarios sobre su estancia. Lamentamos que el acceso a la entrada haya sido un desafío, especialmente al transportar equipaje pesado. Su sugerencia será considerada para mejorar la experiencia de nuestros huéspedes en el futuro. Atentamente, ibis Santiago Las Condes

Customer review rating 4.0/5

Maria F. P. Families - Confirmed reviews ALL

The location was extremely convenient. The staff was lovely and the room was clean.

Estimada Maria F., Agradecemos sinceramente su comentario positivo. Nos complace saber que disfrutó de nuestra ubicación, así como del servicio amable de nuestro personal y la limpieza de su habitación. Esperamos recibirla nuevamente en ibis Santiago Las Condes. Saludos cordiales, ibis Santiago Las Condes

Customer review rating 1.5/5

Pablo A. G. L. Couples - Confirmed reviews ALL

In all the Ibis I've been to, the previous online check-in worked, but here. The staff told me as soon as I arrived that it is useless here. Only one towel provided for shower, face, and hands every day (Other Ibis gave a hand towel and a body towel)! The cleaning staff don't care if it is early in the morning and shout from one corner to another in the aisle literally every day and in front of the door, even when the note hangs from the lock saying we need rest. The breakfast was poor and was served slowly, with the floor not being cleaned. It is not about the staff, because I can see many workers; the problem is the efficiency and the focus on the host. It is as if they do not care about cleanliness or the hosts. The last day, I asked for a late check-out, and the front desk girl told me it was not possible. She didn't ask for my membership or my room; the direct answer was NO. The same girl: when I asked about cleaning my room closer to 15.00 on the first day, her answer was NO, but the cleaning staff gave me a note saying they could do it before 16.30. I have been in many different Ibis around the world (Edinburgh, London, Berlin, Lima, Birmingham, Vienna, to name a few), but it is sad that the Ibis Santiago Las Condes in my own country have been the worst experience, not for installations, but for the personnel and managers you have there. They are not a worldwide class.

Dear Pablo, Thank you for sharing your feedback regarding your recent stay at ibis Santiago Las Condes. I appreciate your comments about our location, and I sincerely apologize that your experience did not meet the high standards expected from our brand. I understand your disappointment with the check-in process and the towel service provided. While we strive to maintain consistency across our hotels, and even though the stantard doesn't include face and hands towels (only body and floor), it appears we fell short during your visit. Your observations regarding the noise from the cleaning staff are also concerning, and I assure you that we will review our procedures to enhance our guests' comfort. Additionally, I regret that the breakfast and its service did not meet your expectations. Regarding the late check-out request, we aim to accommodate our guests when possible, and I am sorry that your experience did not reflect this. I appreciate your loyalty to the Ibis brand and your feedback will be valuable in our ongoing efforts to improve our service. Thank you once again for your insights. We hope to have the opportunity to provide you with a more positive experience in the future. Best regards, ibis Santiago Las Condes

Customer review rating 5.0/5

Michael G. Couples - Confirmed reviews ALL

We arrived at the hotel at around 01 AM after our wedding, and the receptionist gifted us late check out + drinks on the house. The breakfast was nice and with a lot of options to choose from.

Dear Michael, Thank you for your delightful feedback. We are thrilled to hear that our team made your arrival special and that you enjoyed the breakfast variety. Your kind words motivate us to continue providing excellent service. Best regards, ibis Santiago Las Condes

Customer review rating 1.0/5

Angeles A. Business - Confirmed reviews ALL

Below average. No bill sent to my email address

Dear Angeles, Thank you for your feedback regarding your recent stay. I regret to learn that your room did not meet your expectations and that you encountered issues with billing communication, we will send the bill right away. Please be assured that your comments will be taken into consideration for future improvements. Best regards, ibis Santiago Las Condes

Other web-users rate our hotel

  • 1,019 reviews 9.6/10 Location
  • 1,739 reviews 3.8/10 Room
  • 1,577 reviews 7.4/10 Service
  • 34 reviews 5.5/10 WiFi
  • 883 reviews 2.8/10 Comfort
  • 794 reviews 6.9/10 Breakfast
  • 589 reviews 4.9/10 Cleanliness
  • 499 reviews 5.2/10 Food

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