Novotel Santiago Las Condes 4 stars

Customer review rating (ALL Rating) 4.5/5 1,536 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

Our accommodation(s)

Hotel location

Novotel Santiago Las Condes

Av Alonso de Cordova 5199, Las Condes
7560873 SANTIAGO
Chile

GPS:-33.406674, -70.576273

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

NUNA Restaurant

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,536 reviews

TripAdvisor Rating  4.4/5  4,503 reviews

Customer review rating 5.0/5

Michael K. Couples - Confirmed reviews ALL

The location was perfect, close to shopping, tourist information, churches. The room was comfortable with a view of the city. The staff and services was great. We had a late flight home and they provided a late check out. I didn't get the Bartender's name but she was terrific, made interesting cocktails and recommendations on drinks. The entire staff provided excellent service in all areas.

Estimado/a Michael K., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Las Condes. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Customer review rating 0.5/5

Yanina L. Families - Confirmed reviews ALL

We had a pleasant stay at Novotel Las Condes. The staff at reception were friendly enough and helpful. The rooms were clean and nice. The bathroom is perhaps the thing that let it down a bit as you can see some level of disrepair on walls, etc. I was disappointed by the pool being right next to the restaurant, which made it feel less private. The best thing was the restaurant being next door. The staff were sooo friendly, we really enjoyed eating there. Other than the condition of the bathrooms letting it down a bit, we found the hotel quite pleasant. Overall we enjoyed our stay and I would recommend it.

Dear Yanina L., Thank you for sharing your feedback regarding your recent stay at Novotel Santiago Las Condes. We are pleased to hear that you found our staff friendly and that you enjoyed the cleanliness of your room and the dining experience at our restaurant. We appreciate your comments about the bathroom condition and the pool's proximity to the restaurant. Your insights are valuable as they help us identify areas for improvement. While we strive to maintain a high standard of facilities, we understand that certain elements may not have met your expectations during your visit. We are grateful for your recommendation and hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Equipo Novotel Santiago Las Condes

Customer review rating 2.0/5

Piero S. Business - Confirmed reviews ALL

wiffi problems tv was not smart so i could not use the apps i have

Dear Piero S., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connectivity and the television not meeting your expectations. Your comments are valuable to us, and we will review these matters to enhance our guests' experience. Best regards, Equipo Novotel Santiago Las Condes

Customer review rating 4.0/5

Mario G. Business - Confirmed reviews ALL

I had a pleasant stay, service is good, and the breakfast is from another planet. despite that, I had a lamp that made a weird noise that was perceptible only at night. It was a tiny whistle, and I couldn't disconnect the lamp to stop the noise. That was the only comment that I have to do about my night at the hotel. Everything else was just amazing, the hotel the location and everything was amazing

Dear Mario G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service and breakfast, as well as the overall experience at our hotel. We appreciate your feedback about the lamp noise you encountered during the night. Such details are important for us to enhance our guests' comfort, and we will take your comments into consideration for future improvements. We hope to welcome you back soon for another amazing stay. Best regards, Equipo Novotel Santiago Las Condes

Fantastic location, excellent service

TripAdvisor rating 5.0/5

Sightsee563749 TripAdvisor review

We were a group of 8 and we had a very enjoyable time at this property. The location is fantastic - within walking distance to a ton of restaurants. Excellent breakfast and amenities. The real stars of the hotel are the front office - I gave this a 5 star review because of Paula who did an amazing job of organizing custom excursions for our group with very little notice.

Dear Jay Kara, Thank you for your wonderful feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and the variety of amenities we offer. It is particularly gratifying to know that Paula's efforts in organizing custom excursions contributed positively to your experience. We strive to provide excellent service, and your recognition of our team is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Equipo Novotel Santiago Las Condes

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Other web-users rate our hotel

  • 910 reviews 9.5/10 Location
  • 993 reviews 7.6/10 Room
  • 1,401 reviews 8.8/10 Service
  • 24 reviews 7.9/10 WiFi
  • 721 reviews 8.2/10 Breakfast
  • 440 reviews 6.5/10 Food
  • 373 reviews 7.9/10 Cleanliness
  • 206 reviews 8.1/10 Vibe

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