Novotel Santiago Las Condes 4 stars

Customer review rating (ALL Rating) 4.5/5 1,502 reviews

Novotel Santiago Las Condes - Image 1
Novotel Santiago Las Condes - Image 2
Novotel Santiago Las Condes - Image 3
Novotel Santiago Las Condes - Image 4

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

Our accommodation(s)

Hotel location

Novotel Santiago Las Condes

Av Alonso de Cordova 5199, Las Condes
7560873 SANTIAGO
Chile

GPS:-33.406674, -70.576273

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

NUNA Restaurant

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,502 reviews

Customer review rating 4.0/5

Timur Z. Business - Confirmed reviews ALL

Overall experience was good. I was a little bit confused with my two white t-shirts that dissapeared (one after the cleaning and another one during the laundry services). There is not an official complaint from my side, just please pay attention and take measures that it will not happen to other guests in the future.

Estimado Timur Z., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Santiago Las Condes. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Customer review rating 4.5/5

Nugnes R. Business - Confirmed reviews ALL

Very confortable, nice view, good breakfast. The only problem was that the air coditioner made a strong noise every time it stopped working

Estimado/a Nugnes R., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Las Condes. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Customer review rating 5.0/5

Thamarai S. S. S. Business - Confirmed reviews ALL

Please include floor/bathroom mat on your list

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Novotel Las Condes.

Customer review rating 1.5/5

Hanna H. A. Families - Confirmed reviews ALL

I booked the hotel due to location and being a plantinum member. My platinum membership was not recognised once, it was noted in the reservation however I was not offered free upgrade late checkout and while checking out noted executive lounge that was not offered. The welcome drinks nobody knew how worked luckily the one waiter could help. I booked two rooms under my name, anything I asked like a water bottle was told to be given only to one room although both booked by me on platinum.Very disappointed on the level of customer service, no recognition on membership. In the room its floor board coming off and bathroom had a water damage. The room Was quiet.

Customer review rating 4.0/5

Juan M. R. Business - Confirmed reviews ALL

AC in the room doesn't work. There's no closet and you hang your clothes literally from a tube pipe next to your bed.

Estimado Juan M., Valoramos mucho tu comentario y nos alegra saber que tu experiencia fue buena. Seguiremos trabajando para que en tu próxima visita sea aún mejor. ¡Será un gusto recibirte nuevamente! Saludos.

Other web-users rate our hotel

  • 887 reviews 9.5/10 Location
  • 980 reviews 7.5/10 Room
  • 1,376 reviews 8.6/10 Service
  • 24 reviews 7.8/10 WiFi
  • 697 reviews 7.9/10 Breakfast
  • 432 reviews 6.2/10 Food
  • 368 reviews 7.9/10 Cleanliness
  • 205 reviews 7.9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Santiago