Novotel Santiago Las Condes

Customer review rating (ALL Rating) 4.4/5 2,008 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

Our accommodation(s)

Hotel location

Novotel Santiago Las Condes

Av Alonso de Cordova 5199, Las Condes
7560873 SANTIAGO
Chile

GPS:-33.406674, -70.576273

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

NUNA Restaurant

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,008 reviews

TripAdvisor Rating  4.5/5  3,609 reviews

Lovely stay

TripAdvisor rating 5.0/5

Abby T TripAdvisor review

Great staff, great food! The staff was so helpful and attentive all of the time which made our experience much better. We also had whatever assistance we needed whenever we required it! Overall, that was a wonderful stay and I would stay here again!

Hola, Gracias por tomarse el tiempo de responder nuestra encuesta y es muy reconfortante saber que como Hotel, llenamos sus expectativas, Nos alegra que Ud. haya disfrutado su estancia con nosotros, estamos para servirle a nuestros clientes y que se sientan en casa, es muy importante su comentario para nuestro equipo, para que seguir mejorando la calidad de nuestro servicio, gracias por compartir su experiencia. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

Pleasant stay

Customer review rating 3.5/5

Anita J. Business - Confirmed reviews ALL

Well located hotel with comfortable rooms. Only issues were no tea/coffee facilities in the room, the shower hot water only got to an off cold temperature, and had to wait 30 minutes for hot water for tea at breakfast

Estimada Anita, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Las Condes, Por favor permítanos hacerle llegar nuestras más sinceras disculpas, Es siempre muy importante recibir impresiones de nuestros huéspedes para poder seguir trabajando en función de mejoras. Haremos un refuerzo con el equipo para que estos detalles no se repitan y no empañen su experiencia, sino por el contrario, obtener su satisfacción y agrado. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando pueda considerar brindarnos una nueva oportunidad y tenerlo de vuelta, y así poder revertir esta opinión, nuestra intención es que su estadía sea cómoda y placentera. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

I don’t know Spanish but this hotel is great. I can’t guess what this means but again I loved this hotel!

TripAdvisor rating 5.0/5

Liz M TripAdvisor review

I don’t know Spanish but I enjoyed my stay here. I think that this means describing my opinion. My opinion on this hotel was very good I had a great time. I loved the food and the people were nice and friendly.

Hola, Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

Reception never answered calls

Customer review rating 2.0/5

Pauline Friends - Confirmed reviews ALL

Reception never answered calls. I asked for a pot of hot water, they asked me to ask the restaurant. I went to the restaurant and asked the lady if she could bring me a pot of hot water at designated time but she didn’t keep her promise. I went to the restaurant again and they directed me back to the reception…. Eventually they offered me an electric kettle…. Very poor communication!

Dear Poh Lee T., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me for your future visit Sincerely, Leandro Moller Foster General Manager

Well located

Customer review rating 4.0/5

Kate Business - Confirmed reviews ALL

Very friendly and helpful staff.

Estimada Kate, Lamentamos los detalles que no fueron de su agrado, la causa de la desafortunada molestia que tuvo es porque por políticas de la empresa a nivel hotelera los check out son hasta las 12:00 pm si no es posible salir a esa hora, se realiza un recargo, ya que posiblemente esa habitación ya había sido reservada por otro huésped, espero pueda entender, igualmente agradecemos su opinión y trabajaremos en función de mejorar cada día más, le ofrecemos una disculpas por las molestias causadas agradecerle por tomarse el tiempo de responder nuestra encuesta, porque nos importa muchos la opinión de nuestros huéspedes esperamos poder pronto verlo de vuelta, esperando que su visita sea más agradable que la previa. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

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Other web-users rate our hotel

  • 694 reviews 9.4/10 Location
  • 1,055 reviews 6.8/10 Room
  • 1,179 reviews 7.3/10 Service
  • 23 reviews 7/10 WiFi
  • 684 reviews 7.6/10 Breakfast
  • 526 reviews 4.5/10 Food
  • 337 reviews 7.3/10 Cleanliness

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