Novotel Santiago Las Condes

Novotel Santiago Las Condes

Customer review rating (ALL Rating) 4.4/5 1,385 reviews

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Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

ALLSAFE approved hotel

Hotel location

Novotel Santiago Las Condes

Av Alonso de Cordova 5199, Las Condes
7560873 SANTIAGO
Chile

GPS:-33.406674, -70.576273

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

NUNA Restaurant

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

Our accommodation(s)

Our spacious and connected rooms are perfect for rest after a hectic day in Santiago. In addition, you do not need to go out to do your work activities because they all have a desk and WIFI. request connecting rooms and accessible rooms for people with reduced mobility. All have hypoallergenic bedding, magnifying mirror in the bathroom, hygiene items and hairdryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,385 reviews

TripAdvisor Rating  4.5/5  3,506 reviews

Customer review rating 4.5/5

Thierry D. Business - Confirmed reviews ALL

I liked the people (nice and helpful). The room was beautiful and clean. The lobby is stylish. Th location is good. But the food (and coffee) needs improvement.

Estimado Thierryo D., Apreciamos mucho tu comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber tu opinión. Nuestro más sincero agradecimiento por tu buen comentario, nos esforzamos cada día más para hacerlo mejor. Reciba un cordial saludo. Maitte Romero Encargada de Calidad Novotel Las Condes

Thanks!

Customer review rating 4.5/5

Ben Business - Confirmed reviews ALL

The staff was friendly, the rooms were clean and pleasant, and our group had a good experience in the conference rooms. Thanks!

benjamin W. We really appreciate your positive comment, that our guests like our service, it fills us immensely. This encourages us to do our job better. Thank you very much for letting us know your opinion. Our most sincere thanks for your good comment, we strive every day to do better. Receive a cordial greeting. Maitte Romero Quality Manager Novotel Las Condes

Terrible!

Customer review rating 0.5/5

Fabiola Business - Confirmed reviews ALL

Noisy hotel rooms, lack of cleaning specially on bathrooms. During the breakfast all tables where dirty and I had to move dirty dishes as no one came to clean it. Also some employees from the breakfast (Yolanda) was super rude. Highly disappointing to be honest, if coming for business would recommend to look for other options. Plus service at front desk was very inefficient and not serviceable.

As expected

TripAdvisor rating 5.0/5

jmscarvalho TripAdvisor review

Everything was neat. No surprises. All working as it should. Good rooms, with all the necessary amenities. Staff was quite nice and helpful. Breakfast is clearly the minus of the hotel, not by lack of quality but rather by lack of space to accommodate everyone.

Good stay

Customer review rating 4.0/5

Luis D. Families - Confirmed reviews ALL

Was good, however, I saw that the breakfast is not so good, in terms of the personnel attention, it used to be better

Dear Louis D., Thank you very much for your comment, We appreciate that you have taken the time to respond to us, for us it is very important to know what our guests think, we are sorry for the details that you mention about our staff, we will take action on this matter. Thank you again and we hope to see you soon. Receive a cordial greeting. Maitte Romero Quality Manager Novotel Las Condes

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Other web-users rate our hotel

  • 512 reviews 9.3/10 Location
  • 882 reviews 7.1/10 Room
  • 980 reviews 7.4/10 Service
  • 24 reviews 5.7/10 WiFi
  • 560 reviews 7.3/10 Breakfast
  • 386 reviews 4/10 Food
  • 282 reviews 7.2/10 Cleanliness
  • 136 reviews 7.5/10 Vibe

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