Novotel Santiago Las Condes (ex-Atton) Hotel

Customer review rating 4.4/5 272 reviews

ALLSAFE approved hotel

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Novotel Santiago Las Condes (ex-Atton)
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+ 11 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • COMODORO ARTURO MERINO BENÍTEZ Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry Paying
  • Boutiques/shopping Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Solarium
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Novotel Santiago Las Condes (ex-Atton)

Av Alonso de Cordova 5199
Las Condes
7560873 santiago
chile

Tel: +56224227900

Check-in from 15h00

Check out up to 12h00

  • By plane

    COMODORO ARTURO MERINO BENÍTEZ At 25km / 15.53 miles - Shuttle paying

GPS :-33.406674, -70.576273

Our accommodation(s)

Our spacious and connected rooms are perfect for rest after a hectic day in Santiago. In addition, you do not need to go out to do your work activities because they all have a desk and WIFI. request connecting rooms and accessible rooms for people with reduced mobility. All have hypoallergenic bedding, magnifying mirror in the bathroom, hygiene items and hairdryer.

Our restaurants and bars

BRAVO RESTAURANT AND BAR

Type of cuisine: International

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500

Find out more

Our guest reviews for
Novotel Santiago Las Condes (ex-Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

272 reviews

Confortable

Customer review rating 5.0/5

Jorge A. S. Business - 13/07/2021 Confirmed reviews ALL

Lugar cómodo, agradable, limpio

Agradable

Customer review rating 5.0/5

Fernando C. Solo - 27/06/2021 Confirmed reviews ALL

Agradable

Estimado Fernando, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Las Condes. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Good stay

Customer review rating 4.5/5

Anonymous Solo - 26/05/2021 Confirmed reviews ALL

Excellent service, great location and nice personnel.

Dear Camila, Thanks for answer our survey and give us your opinion about your recent stay at Novotel Santiago Las Condes. Knowing the score you gave us, I can see that your experience was almost perfect, which is very gratifying for me, although I will like to know what was missing for a perfect experience. That's why I invite you to answer this email giving me more details about it and what you felt are the points we need to work to improve the service level. I really hope to see you again at Novotel Santiago Las Condes Have a nice day!! Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes
Customer review rating 4.5/5

Hermann M. Couples - 19/05/2021 Confirmed reviews ALL

We have been clients of the NOVOTEL LAS CONDES ex Atton since the hotel was inaugurated in year 2000. We know the key personnel and have always been very well treated. We like also the location. Presently the hotel is undergoing the third remodeling. What we did not like on this occasion is that all the furniture has been eliminated and that the wardrobe is at sight. For clients like us who stay up to one week at the hotel, we would appreciate to place our belongings in a closet and drawers.

Dear Mr. M., Thank you for taking the time to answer our survey. We are pleased to know that, in general terms, your stay was pleasant, and that you have been rewarding us with your loyalty through all this years. We are very sorry to know that our last remodelation is not up to your needs, specially the wardrobe configuration. I will share this information with our General Manager. We hope you visit us again, we will be happy to welcome you. Have a great day. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Good location

Customer review rating 5.0/5

Claudio Solo - 02/05/2021 Confirmed reviews ALL

Clean rooms, quiet place , well located , excelente service

Dear Claudio, Thanks for answer our survey and give us your opinion about your recent stay at Novotel Santiago Las Condes. Knowing the score you gave us, I can see that your experience was almost perfect, which is very gratifying for me, although I will like to know what was missing for a perfect experience. That's why I invite you to answer this email giving me more details about it and what you felt are the points we need to work to improve the service level. I really hope to see you again at Novotel Santiago Las Condes Have a nice day!! Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Excelnte

Customer review rating 5.0/5

Margarita U. T. Couples - 01/05/2021 Confirmed reviews ALL

Totalmente satisfactoria

Hola Margarita, Gracias por contestar nuestra encuesta y dejarnos saber tu opinión acerca de la estadía con nosotros. De la puntuación desprendemos que la estadía fue perfecta, lo que nos complace profundamente. Esperamos volver a tenerte muy pronto con nosotros en Novotel Santiago Las Condes. Que tengas un excelente día!! Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Very nice hotel with very friendly staff

Customer review rating 4.5/5

Rudi Families - 10/03/2021 Confirmed reviews ALL

We have stayed at this hotel many times when it was still "Atton". We have always been pleased with the experience. This time was different on two accounts, the pandemic made everything a bit more difficult and the transition from Atton to Novotel was still somewhat incomplete causing some minor inconveniences such as a non-operational elevator. Still our stay was very pleasant and I would recommend this hotel (and in fact have done so) to anyone.

Hello Rodolfo, We appreciate both your loyalty and the time you have taken to share with us your recent stay at Novotel Santiago Las Condes. We are pleased to know that the service provided for our team during your stay have enchanted you enough and lead you to share your vision with your friends and family. It is very gratifying to know that after all this years, you continue choosing again our hotel, from Atton to Novotel. This let us know that our staff is doing a very good job. We hope that, in future trips to Chile, Novotel Santiago Las Condes be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Great Service

Customer review rating 5.0/5

Francisca Business - 22/01/2021 Confirmed reviews ALL

We had an amazing experience for our 2021 Strategy Session meeting. The personnel were nice and food was tasty and plenty.

Francisca, We very much appreciate your comments regarding your recent meeting at our hotel. We are pleased to know that the service of our team was a contribution to make this event a pleasant experience. I already shared your comments with our team so they can, in your words, see the reward for the work that they perform every day for our clients. We hope to have your preference again, we will welcome you with open arms. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Good Stay in a Nice Hotel

Customer review rating 4.5/5

S. W. Friends - 01/04/2020 Confirmed reviews ALL

3 nights became 6 due to our cruise being cancelled. We were happy that the Novotel Las Condes could easily accommodate us. They also kept the hotel immaculate as things got worse during the COVID-19 outbreak in Santiago.

Dear Steven, We appreciate that you have chosen Novotel Santiago Las Condes for your recent visit to Chile. We very much appreciate your comments regarding your stay at our hotel. We are pleased to know that the service of our team was a contribution to make this stay a pleasant experience. We are sorry to know that your stay at Novotel Santiago Las Condes has been coinciding with the worldwide pandemia of Coronavirus, but at the same time we are pleased that the actions of our team could give the peace to be able to handle this difficult time. We hope to have your preference again, we will welcome you with open arms. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

excellent service, good accommodation and well located

Customer review rating 5.0/5

Helen A. Couples - 15/03/2020 Confirmed reviews ALL

All questions via email replied prior to our arrival. Excellent service, cleanliness, and nice room.

Dear Helen, We appreciate the time you have taken to share with us your recent visit to Novotel Santiago Las Condes. We are pleased to know that the services received from our staff make your stay a pleasant experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that in future visits to Santiago, Novotel Santiago Las Condes be your choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

No more than satisfactory

Customer review rating 3.0/5

Graham H. Couples - 09/03/2020 Confirmed reviews ALL

Stayed for one night only. Reception staff polite and helpful. Room slightly ‘tired’ looking but bed comfortable. Breakfast good apart from cooked items being only warm.

Dear Graham, Thank you for taking the time to tell us about your experience at the Novotel Santiago Las Condes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will like you to know that this year, our hotel will be remodeled, so once this scheduled work be over, we will be able to offer a new, fresh and more according product to this times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Smart location in office area.

Customer review rating 4.0/5

Joanna Couples - 08/03/2020 Confirmed reviews ALL

Good rooms, clean hotel with good facilities.

Dear Joanna, Thank you for taking the time to answer our survey. We are pleased to know that, in general terms, your stay was pleasant. I will like you to know that this year, our hotel will be remodeled, so once this scheduled work be over, we will be able to offer a new, fresh and more according product to this times. We hope you visit us again, we will be happy to welcome you. Have a great day. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Well located is true

Customer review rating 2.0/5

Anonymous Business - 07/03/2020 Confirmed reviews ALL

Annoying sound with the ventilation in the room ALL THE TIME. Lack of service from restaurant in outside area.

Dear Haakon, Thank you for taking the time to tell us about your experience at the Novotel Santiago Las Condes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I shared your comments with both our F&B manager so she can know whay happened on your stay and our Engineering Manager, so he can review the A/C equipment in the room you used. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

Well located, good breakfast and very helpful reception staff

Customer review rating 4.5/5

J H. Couples - 04/03/2020 Confirmed reviews ALL

Just an overnight stay but the location allowed us to see the highlights big the city via the hop on, hop off bus and cable car. Also, only a short drive to the airport. Some aspects of the hotel are a little tired but the staff were extremely helpful, the room was spacious/comfortable and we enjoyed a good breakfast

Dear James, We very much appreciate your comments regarding your stay at the Novotel Santiago Las Condes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

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