I had to quarantine for 7 days and the staff was super nice and kind and always helped with everything

Stayed at the Novotel Las Condes, Santiago, Chile, to comply with the mandatory 7 days quarantine upon entering the Chile from abroad. So confined to this room for 7 days with meals 3 times a day in a brown paper bag. - Food quality varied from ok to impossible to eat (tons of salt added), from luke-warm to almost cold. Only one hot drink a day at breakfast in form of a small paper cup of coffee or tea - No water heater in the room nor anything to prepare tea etc - Room photos on display in internet (Novotel Las Condes own website as well as the authorized travel agency TravelSecurity) do not match reality, showing a big desk with a real office chair. In reality it was a small desk table and a plastic stool. Selected this hotel because I needed to work and sit at a desk during my quarantine time of 7 days. Also photos showed a good reading chair, what turned out to be an uncomfortable thing to sit on. Only table for meals (except the desk) was a tiny 30cm diameter table thing. Positives: - Helpful staff got me a good office chair, thank you very much. - Recently refurbished, spacious room with clean parquet floor - Quite rooms, good acoustic insulation Negatives: - Drainage of shower insufficient, even after maintenance personal worked it, probably a structural problem.

I was fullfiling my mandatory quarantine for 10 days and it was actually pleasant. The hotel has a good interior design, nice view of the mountains, very kind staff willing to help in everything they can, nice vegetarian menu and I appreciated the small effort of the hotel to have biodegradable containers for the food as a slow change for a more sustainable approach. Thank you hotel staff!

Very pleasant, felt very comfortable.