Novotel Santiago Las Condes

Customer review rating (ALL Rating) 4.4/5 1,804 reviews

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Novotel Santiago Las Condes - Image 1
Novotel Santiago Las Condes - Image 2
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Novotel Santiago Las Condes - Image 4
Av Alonso de Cordova 5199, Las Condes, 7560873 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Outdoor pool

  • Transfer to ski resorts

  • Room service for corporate events

  • Equipped gym

Our accommodation(s)

Hotel location

Novotel Santiago Las Condes

Av Alonso de Cordova 5199, Las Condes
7560873 SANTIAGO
Chile

GPS:-33.406674, -70.576273

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

NUNA Restaurant

Comfortable and social, Bravo Restaurant overlooks the pool & garden, serves American breakfast. Its international and Chilean menu has vegetarian and children's options. Open 6:30 a.m. to 11:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,804 reviews

TripAdvisor Rating  4.5/5  4,132 reviews

Certificate of excellence 2024

well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Some maintenance is needed in the hotel

Dear Henri K., We very much appreciate your comments regarding your stay at the Novotel Santiago Las Condes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mediocre

TripAdvisor rating 1.0/5

Voyager34464667626 TripAdvisor review

Why is this hotel ranked so highly? Something artificial with tripadvisor is happening here. Rooms are average and worn down. Organization of the hotel sucks. It's clean. But that's about all I can say that is positive. Pool is cold, service is bad.

Estimado/a Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

Welcoming hostess and nice rooms

TripAdvisor rating 5.0/5

Felipe P TripAdvisor review

The very first person that struck me with her attention at the hotel was Montserrat (the hostess). She was really warm and welcoming and paid attention to every detail when we had breakfast in the morning. She made sure that we had everything we needed. The rooms were also very comfortable and we enjoyed the views from Santiago.

Estimado/a Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

excelente experiencia

Customer review rating 5.0/5

Rodrigo A. Business - Confirmed reviews ALL

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Dear Rodrigo A. Varas, We very much appreciate your comments regarding your stay at the Novotel Santiago Las Condes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very bad overall experience

TripAdvisor rating 2.0/5

Adrian F TripAdvisor review

My overall experience was very bad. This is actually the worst Novotel hotel I have ever stayed. The room service was terrible, I had problems with the line to call them for my order. Then, they got wrong the water I wanted and the food quality was very poor. Then, breakfast. A nightmare! They did not have enough staff, the tables were left with the stuff from other guests without someone taking proper care and clean the tables so other guests can use them. No cups for coffee and paper cups for orange juice? I am sorry but this is not a Safari in the jungle. Then, at check out, they did not have envelopes for my bill. The room had some strange noises and the bathroom was very old.

Estimado/a Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes

In partnership with TripAdvisor

Other web-users rate our hotel

  • 672 reviews 9.6/10 Location
  • 933 reviews 6.9/10 Room
  • 1,045 reviews 7.7/10 Service
  • 17 reviews 8.2/10 WiFi
  • 635 reviews 8/10 Breakfast
  • 471 reviews 5.3/10 Food
  • 329 reviews 6.7/10 Cleanliness
  • 164 reviews 7.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.