Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.2/5 1,245 reviews

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Novotel Santiago Vitacura - Image 1
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Av. Américo Vespucio Norte 1630, Vitacura, 7630340 SANTIAGO, Chile

Description

Hotel extras

  • Children under 16 years of age stay free with parents.

  • Pet-friendly hotel, with rates.

  • 7-minute drive to the UN building.

  • 16 minutes by car to the Historic Center.

  • 20 minutes from Comodoro Arturo Merino Benitez International Airport

Our accommodation(s)

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Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Telephone
Fax +56 2 2499 2230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,245 reviews

TripAdvisor Rating  4.0/5  1,160 reviews

Overprice but pleasant

Customer review rating 2.5/5

Rafael A. Couples - Confirmed reviews ALL

Overall, a good experience however, the swimming pool and Jacuzzi were not working. The breakfast was OK a bit cold at the bread was very hard. Other than that the price of the restaurant were expensive. The staff didn’t seem to care much but the location was very good. We stayed for two nights and we only use the swimming pool, one time and one occasion the water was really cold. I also found it a bit bad that they would rent the swimming pool area on a Sunday whereas the guests may would’ve liked to use the pool and made it impossible.

Dear Rafael, First of all, I want to thank you for the time you have taken to send us your comments since these are very important for us and allow us to improve every day. I am sorry for the inconvenience caused and I will review your comments with our area managers in order to take the corresponding corrective actions and prevent situations such as those mentioned from occurring again. Sincerely; Christian Bernales General Manager Novotel Santiago Vitacura

Issues at the check-out

Customer review rating 2.0/5

Bosqueto Business - Confirmed reviews ALL

At the check-in it was confirmed that my reservation included breakfast as clearly stated at the moment of the reservation. At the checkout there was a breakfast charge of only one of three nights, which took me about 30min to solve which made me lose an important business meeting.

Dear Mauricio Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Front Desk and Quality Manager Novotel Santiago Vitacura

Bad breakfast

Customer review rating 2.0/5

Vergara S. L. M. Business - Confirmed reviews ALL

At breakfast there was no fruit, the bread was hard and stale, there was no hot water for tea, the fried egg was ice cold. A horrible breakfast.

Dear L. Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Front Desk and Quality Manager Novotel Santiago Vitacura

Very noisy due to construction work.

Customer review rating 1.5/5

Paulo Business - Confirmed reviews ALL

The room was extremely noisy due to construction work, and I do not recall seeing any warning at the time of the booking that the guests would have to deal with construction work during 7 days of the week. I had another booking at the hotel for 7 nights, and I had to cancel it as it would be impossible to work from the hotel with continuous noise from Sunday to Sunday. I was very disappointed that no warning was given at the time of booking.

Dear Paulo Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Loud street - windows without proper insulation

Customer review rating 3.0/5

Busy T. Business - Confirmed reviews ALL

When you want to sleep you can still listen the busy street . The hotel windows lacks of insolation you can listen all.

Dear Carlos, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

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Other web-users rate our hotel

  • 332 reviews 8.8/10 Location
  • 681 reviews 5.4/10 Room
  • 670 reviews 7.5/10 Service
  • 18 reviews 6.2/10 WiFi
  • 312 reviews 4.9/10 Comfort
  • 294 reviews 7.9/10 Breakfast
  • 184 reviews 5.1/10 Cleanliness
  • 96 reviews 6.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.