Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.3/5 1,374 reviews

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Description

Hotel extras

  • Children under 16 years of age stay free with parents.

  • Pet-friendly hotel, with rates.

  • 7-minute drive to the UN building.

  • 16 minutes by car to the Historic Center.

  • 20 minutes from Comodoro Arturo Merino Benitez International Airport

Our accommodation(s)

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Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,374 reviews

TripAdvisor Rating  4.0/5  1,156 reviews

well located

Customer review rating 4.0/5

Orlando Friends - Confirmed reviews ALL

Everything was good, only the rainbows at the lobby shocked me.

Esteemed Orlando, We very much appreciate your feedback regarding your stay at the Novotel Santiago Vitacura. We at Accor do not discriminate, everyone is welcome as long as we treat each other with love and respect, no matter the gender; hence, you are very welcome each time you want to stay with us. Felipe Velásquez Quality Manager Novotel Santiago Vitacura

The hotel is very nice and our stay was very nice as well, the only problem is that it’s too far from downtown, but then again that isn’t your problem. As tourists we wanted to be in the historic area.

Customer review rating 5.0/5

Lupe C. Friends - Confirmed reviews ALL

The room was very comfortable, the breakfast was the best of all the hotels we stayed at, and the youn man that works reception in the evening was very helpful and very nice.

Dear Guadalupe, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Old and not updated

Customer review rating 2.5/5

Dotan Business - Confirmed reviews ALL

The rooms are not in a good condition, the sink was blocked and the service wasn't as expected. The coffee wasn't refilled everyday, I got a bottle of water only in my first day.

Esteemed Dotan, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently undergoing a remodeling process in our hotel, due to the pass of time, therefore all of our rooms will be brand new by the end of this year. Regarding the water, we do offer one free bottle of water as a welcome courtesy for all of our guests; at the lobby and in our room halls we do provide a free, filtered water dispenser, this is a measure that we are very proud of, on our will to eliminate the one-use plastic and one-use glass bottles. All our guests are welcome to use these dispensers at their will. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Well located

Customer review rating 5.0/5

Roberto G. Business - Confirmed reviews ALL

Good service

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Bad room offered . Very old even being a Accor member

Customer review rating 2.5/5

Carlos P. Business - Confirmed reviews ALL

No welcome drink served . Room very old - Floor 2

Dear Carlos, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In fact, the remodeling works that are being held in our building have the goal of making us more modern in halls, rooms, furniture and so on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felipe Velásquez Quality Manager Novotel Santiago Vitacura

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Other web-users rate our hotel

  • 360 reviews 8.5/10 Location
  • 702 reviews 5/10 Room
  • 710 reviews 7.7/10 Service
  • 18 reviews 5.7/10 WiFi
  • 305 reviews 8.7/10 Breakfast
  • 305 reviews 4.6/10 Comfort
  • 210 reviews 6.4/10 Food
  • 192 reviews 6/10 Cleanliness

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