Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.3/5 953 reviews

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Description

Hotel extras

  • Children under 16 years of age stay free with parents.

  • Pet-friendly hotel, with rates.

  • 7-minute drive to the UN building.

  • 16 minutes by car to the Historic Center.

  • 20 minutes from Comodoro Arturo Merino Benitez International Airport

Our accommodation(s)

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Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  953 reviews

Customer review rating 1.0/5

Nicolas R. Business - Confirmed reviews ALL

window didnt close correctly. room really small, also toilet. I paid arround 320 Eur for this bad hotel. a robbery. never again i will go.

Customer review rating 2.0/5

Tammara S. Couples - Confirmed reviews ALL

We have given a keys room number and ,minibar fridge is locked

Customer review rating 3.5/5

John M. Business - Confirmed reviews ALL

The Room is comfortable although the ac/heat is very noisy. I love the supply of water bottle and filtered water rather than plastic bottles. Washroom is small so definitely not a luxury hotel. Cleaning staff and front desk are good. Restaurant leaves a lot of room for improvement

Dear Mr. M. Thank you so much for taking the time to review us and share your positive experience at our hotel. We're truly glad to hear you enjoyed your stay at Novotel Santiago Vitacura. We’ll be sure to share your kind words with our team. Feedback like yours inspires us to keep delivering warm and high-quality service every day. We look forward to welcoming you back soon to Novotel Santiago Vitacura. Warm regards, Felipe Velásquez Front Desk Manager Novotel Santiago Vitacura

Customer review rating 4.5/5

Laith B. Business - Confirmed reviews ALL

The hotel staff and services were very good. Rooms are clean and spacious. Thank you

Estimada Laith Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Customer review rating 2.5/5

Nadia N. Couples - Confirmed reviews ALL

The hotel is comfortable. I stayed there two different occasions during my trip. I think there should be a way for hotel staff to control perhaps other guests, one night some people were so loud and parting on the same floor. The second stay was comfortable but I don’t think person that helped us was very service oriented. She was quite rude, seemed almost sexist, she would only direct word to my partner instead of me, the reservation was under my name, and I was handling the logistics. Several times felt gaslighted by her when spoken to, i don’t know, the whole thing felt very strange. For the restaurant side service was good, I’d not buy the asado, it was terrible and not worth the price.

Estimada Nadia Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Other web-users rate our hotel

  • 281 reviews 9.3/10 Location
  • 484 reviews 5.8/10 Room
  • 758 reviews 8.4/10 Service
  • 8 reviews 6.2/10 WiFi
  • 233 reviews 7/10 Breakfast
  • 222 reviews 5/10 Comfort
  • 174 reviews 5.9/10 Cleanliness
  • 65 reviews 8.1/10 Pool

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