Novotel Santiago Vitacura

Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.4/5 1,217 reviews

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Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Telephone +56 2 2499 2200

Fax +56 2 2499 2230

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. For Novotel Santiago Vitacura, the hospitality is that you can feel at home in any space of our hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,217 reviews

TripAdvisor Rating  4.0/5  1,142 reviews

Agradable

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Correcto

Breakfast is ok other outdated

TripAdvisor rating 1.0/5

F5123EUphilg Business - TripAdvisor review

This hotel is a bit disappointing. I am a fan of Novotel but the rooms and service are below average. The hotel is missing the novotel experience. No desk to work at in the room, no extra’s like lotions.. the fitness area is poor.. The water pressure of the show is low, water temperature is unstable.. I was unlucky that I had a continuous noise in my room sounding like a overhyped washing machine and this never stops.. ask to do something about it nobody can helps..

Dear guest, Thanks for giving us such a valuable feedback. It will help us to find those important points where we need to set our focus in order to provide better future experiences for you and all our other guests. I am very sorry to hear that the attention of our team and some of the services that Novotel Santiago Vitacura offers did not meet your expectations and needs. We really hope to see you again in Novotel Vitacura in the near future. Regards, Katherine Baeza Deputy Manager

very good staying

Customer review rating 4.0/5

Visitor Business - Confirmed reviews ALL

Vary good staying, room is fine, bad is fine, breakfast good, service desk also, bit slow at dinner servcie

Dear Elena, We appreciate the time invested in answering our survey. For us it is very important to know the opinion of our guests and to know through them how we can improve. It was very complete and that helps us a lot to continue working to implement everything that makes our guests happy and helps them have a great stay. We will take all your comments into account and they will be shared with the team. We hope to welcome you back soon. Have a great day, Katherine Baeza Deputy Manager

Good service

Customer review rating 4.0/5

Eduardo N. Business - Confirmed reviews ALL

Initially i experienced a room with strong dog smelling just after the check-in, then I requested to change the room and the second one was nice, thanks.

Prezado Eduardo, Obrigado por compartilhar sua opinião sobre sua recente estadia no Novotel Santiago Vitacura por meio desta pesquisa. Esta informação é muito útil para nós, pois nos permite detectar as áreas em que precisamos melhorar o serviço. Esperamos que no futuro você possa retornar, e convidamos você a continuar compartilhando sua importante opinião conosco. Saúde, Katherine Baeza Gerente adjunto

OK for one night

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The room was a bit 'tired' in places ... needs a wee bit of a spruce up

Dear Susan, We appreciate your comments regarding your stay at Novotel Santiago Vitacura. I am very sorry that you did not feel good with the room, and I sincerely apologize for it. At the same time, I would like to tell you that we already have two floors, superior and executive, totally remodeled. During the next year, we can resume this remodeling, which we look forward to, as we know it is important for our guests. Thank you once again for sharing your experience with us. Best regards, Katherine Baeza Deputy Manager

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Other web-users rate our hotel

  • 315 reviews 8.6/10 Location
  • 668 reviews 5.6/10 Room
  • 724 reviews 8.1/10 Service
  • 18 reviews 8/10 WiFi
  • 231 reviews 6.7/10 Food
  • 225 reviews 7.8/10 Breakfast
  • 215 reviews 6.2/10 Cleanliness
  • 72 reviews 7.4/10 Pool

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