Novotel Santiago Vitacura Hotel

Name: Novotel Santiago Vitacura
Address: SANTIAGO, 7630340, CHILE
Telephone: (+56)224992200
Rating: 4.4

Customer review rating 4.4/5 5,972 reviews

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+ 25 Services

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Novotel Santiago Vitacura Hotel

Hotel that makes every moment matter

Located in the Vitacura neighborhood, the Novotel Santiago Vitacura hotel is the best option for business, leisure, shopping and culture. A stone's throw from the Parque Arauco shopping center, Casa Piedra, stores, luxury boutiques, museums and the city's best restaurants.

Close to convention centers like Casa Piedra & Espacio Riesco, Parque Arauco mall & Santiago's gastronomic & fashion center. Novotel Santiago Vitacura offers free Wi-Fi & pet-friendly accommodations.

Hotel extras

Pets allowed. Pet friendly
Near restaurants, discotheques & shopping centers in the Vitacura area
A few minutes from Espacio Riesco, Casa Piedra, UN and FAO
Free access to heated pool and jacuzzi. Fitness Center available 24 hours.
High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasWifi available
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
Children's Club for 3 to 6 years
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 8AM (Paying)Do you need access to your room from 9 am on the day of arrival? Book this exclusive service today and get the most out of your business or pleasure trips.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5 pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm the availability of this service with the hotel on the day of your departure.
Dry cleaning / IroningPaying

Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna (Paying)
Children's Club for 3 to 6 years
SkiingPaying
- Snow Skiing (Paying)
- Ski hire facilities (Paying)(Nearby)

Breakfast included in the price
- Special Breakfast Rate (Paying)Because great days always start with a good breakfast. stock up on treats and vitamins! Breakfast that's always delicious and tailored to your well-being and enjoyment.
- Complimentary breakfastComplimentary breakfast is included in all of our rates.
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

7 meeting room(s)
Conventions hotel
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340
santiago
chile

Tel: +56224992200

Fax: (+56)224992230

Contact email :

Check-in from 12h00

Check out up to 12h00

Av. AMERICO VESPUCIO : Americo Vespucio NA
Estación Escuela Militar : 1 Metro Escuela Militar

By plane
ARTURO MERINO BENITEZ At 25km / 15.53 miles
By train
ESTACION CENTRAL At 20km / 12.43 miles

GPS :-33.399555, -70.587833

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen-size bed and sofa bed

Accessible room

Max. number of persons: 3
Area: From 27 m² / 291 sq ft
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with twin beds

Accessible room

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room Office: Room w/o bed customized as office for exclusive use during day

Max. number of persons: 2

Rooms

Our restaurants and bars

RESTAURANT 365

Type of cuisine: International

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Lunch

06:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

06:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR 365

Relax in Bar 365, which offers a special snack menu, sandwiches, regional specialties and international cocktails (including non-alcoholic options). Early Bird breakfast (4am - 6am) and City breakfast (from 9:30am to midday) available 7 days a week.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 233 m²
Maximum capacity: 200 people
Maximum banquet capacity: 120 people

Find out more

Nice experience

Hnickerson Friends - 24/03/2020 Confirmed reviews ALL

Lovely 3 night stay. Comfortable and pleasant staff

Dear Helen N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well located. Good service

Lawrence W. Business - 16/03/2020 Confirmed reviews ALL

Hospitality very warm . Staff are well trained

Dear Lawrence Ping Him W., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Satisfactory Stay

Jc Couples - 10/03/2020 Confirmed reviews ALL

Staff friendly, breakfast a little limited and would recommend more than one English speaking TV channel.

Dear Jeffrey C., Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good stay

Jivago Business - 16/02/2020 Confirmed reviews ALL

It was a very good stay. The room, the breakfast and the services was very good. The only issue that I have was the amenities that missing in some days but not so critical.

Dear Jivago X., Greetings from Santiago! Thank you for taking the time to share your feedback. I am glad that your experience in general was positive. On the other hand, please allow me to express my sincerest apologies, for the inconvenience with the amenities. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Friendly Staff

Frances A. Couples - 09/02/2020 Confirmed reviews ALL

Nice , light , airy hotel and good sized room. Enjoyed the terrace behind rooms. Room Service: excellent salad and lemon drink . Good breakfast . Staff and taxi driver very helpful . Appreciated early and late check out. Only downside - location ! Far from the centre .

Dear Frances Elizabeth A., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well located, service worst than last time

Felipe Business - 08/02/2020 Confirmed reviews ALL

Front door doesn't work properly, bathroom cleanliness not very good specially as it was a brand new room.

Dear Felipe B., Greetings from Santiago! Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your comments were shared with our Managers Team, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Carla Bortoletto Enc. Procesos de Calidad

Ottima

Giovanni Business - 07/02/2020 Confirmed reviews ALL

It was nice to stay 40 days here

Dear Dear Giovanni L., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

I prefer the new remodeled rooms to the old ones.

Ronald G. Solo - 04/02/2020 Confirmed reviews ALL

I enjoy the spa pool

Dear Mr. Ronald, Greetings from Santiago! Thank you for taking the time to share your feedback. I am glad to know that you liked the new room. We expect to complete the renovation of all apartments in November 2020. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

well located close to the CEPAL Building indeed 10 minuts walk distance

Judith K. Business - 03/02/2020 Confirmed reviews ALL

Very friendly, kindly and supportive

Dear Judith K., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Clean, conveniently located

R_long Business - 30/01/2020 Confirmed reviews ALL

Easy check-in, easy check-out. Room was fresh and clean. Nothing fancy, but serves the purpose for business travel.

Dear Russell Luther L., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Very good stay

Christian Business - 25/01/2020 Confirmed reviews ALL

New rooms in 7th floor, nice bathroom and very good bed !!

Dear Christian G., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our new rooms. We hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

well located

Eddy M. Business - 20/01/2020 Confirmed reviews ALL

I got the room # 711, I arrived at 3 am on January 15th, but nobody told me that there was a remodeling works at the hotel, and I had to deal with all that noise work all morning, then they gave me other room # 209 of course this room was smaller and not too nice as the other one , but that was the only choice to avoid that noisy work at higher floors, then on Thursday 16th. when I came back to the hotel the lady who made the clean up of my room, left the door of my room opened, I reported this immediately to the front desk , and now that I came back to my country I just noticed that a pair of optical lenses is missing.

Estimado Sr. Eddy, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a traves de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le pido sinceras disculpas por la molestia con el ruido de la obra. Es un trabajo importante que se hace necesario ya que nuestras habitaciones estan antiguas. El nuevo proyecto está muy bonito, moderno y ofrece mayor comodidad a nuestros huespedes. Ojalá tengamos la oportunidad de verlo nuevamente para que pueda conocerla. Referente a lente, ya lo hemos aclarado a traves del mail. Siéntase siempre muy bien venido. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Safe and away from riots

Cindy B. Couples - 20/01/2020 Confirmed reviews ALL

Convenient. However front desk didn’t schedule car to airport for us after we requested it and even discussed what time we should leave hotel. Thankful for Uber!

Dear Cynthia B., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies for the inconvenience during your check out. Your comments were shares with our Front Desk Manager and rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well managed hotel, staff at reception desk very helpful and kind.

Joelle Couples - 12/01/2020 Confirmed reviews ALL

Stay of one night only, but we had dinner and breakfast at the hotel. Both were to our full satisfaction! Friendly staff and well equiped rooms. Very calm situation.

Dear Joelle L., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome to NOVOTEL! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Lack off water and Dusty

Renato M. Business - 11/01/2020 Confirmed reviews ALL

The room had a lot of dusty, unbelievable! Without speaking lack of water to take a shower at night. Nobody advised me, the minimal is to send a message under the door though a letter.

Olá Sr. Renato, Boa tarde! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Também sou brasileira, por isso tomei a liberdade de responder em portugues. Peco sinceras desculpas pelos deltalhes que ocorreram durante o periodo da sua hospedagem conosco. Estamos em periodo de reforma dos apartamentos e este trabalho tem gerado maior acumulo de poeira nos andares. Também tivemos que realizar um trabalho preventivo na caldeira em horario noturno, interferindo na circulacao de agua. A comunicacao aos hospedes foi exposta no elevador. Seus comentarios foram entregues as chefias operacionais e lhe asseguro que medidas de correcao já foram tomadas de imediato e estaremos atentos para evitar futuros imprevistos. Agradeco pela confianca em entregar-nos essas informacoes e dar-nos a oportunidade de melhorar a qualidade dos nossos servicos. Tenha um ótimo fim de semana! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Good, as usual.

Wagner G. Couples - 08/01/2020 Confirmed reviews ALL

Clean, nice renewed rooms, good breakfast, staff usually corteous.

Estimado Sr. Wagner, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a través de nuestra encuesta de satisfacción y compartido con nosotros un poco de sus comentarios. Le pido sinceras disculpas por los detalles mencionados y le aseguro que cada de uno de ellos fue expuesto en nuestra reunión operacional de jefaturas y tratado con mucha atención a fines de evitar futuros imprevistos. Muchas gracias por habernos confiado dicha información y darnos la oportunidad de mejorar la calidad de nuestros servicios. Esperamos poder pronto verlo de vuelta. Que tenga un excelente día! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Solid

Mike Business - 24/12/2019 Confirmed reviews ALL

Comfortable Excellent Housekeeping staff

Dear Mr. Stephen Bryan E., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Excellent, as always.

Marcos B. Business - 21/12/2019 Confirmed reviews ALL

I go several times a year to Chile and when in Santiago stay only at Novotel Vitacura (once in Novotel Las Condes because this hotel was full). Service is excellent, the people at the front desk knows me, hotel is clean, breakfast is good, and I had the chance to be one of the first to stay on the recently upgraded rooms at the 8th floor, and they are great

Estimado Sr. Marcos, Buenas tardes! Quisiera agradecerle por haber dedicado su tiempo en participar de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le comento que tuvimos un imprevisto en nuestra herramienta de gestión lo que me impidió en responder prontamente su encuesta. Ahora con todo solucionado, estoy haciendo seguimiento a los comentarios entregados por Ustedes, con el objetivo de mejorar la calidad de nuestros servicios. Me alegro mucho que haya disfrutado su estancia con nosotros, además de saber que le haya gustado el nuevo modelo de habitacion. Estabamos ansiosos para poder compartirlas con Ustedes y saber sus opiniones. Una vez más, le agradezco por su amabilidad en compartir su experiencia con nosotros y esperamos poder pronto verlo de vuelta. Que tenga un excelente fin de semana! Reciba un cordial saludo, Carla Bortoletto Enc. Procesos de Calidad

Disappointing stay

Gilberto Business - 16/12/2019 Confirmed reviews ALL

I have stayed in this hotel for many years. Rooms need upgrades ASAP, they are getting old and need repairs. Water was not available one days so I couldn't shower that day. Bathroom needs a deep cleaning and the shower needed fixing.. In summary, it is time to look for a different hotel for my future stays in Santiago

Dear Gilberto S., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good

Ed Business - 15/12/2019 Confirmed reviews ALL

Good

Olá Sr. Eduardo, Bom dia! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfação. Espero que tenha aproveitado bastante sua viagem por Santiago e que possamos recebe-lo novamente. Tenha um ótimo dia! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

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