Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.3/5 945 reviews

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Description

Hotel extras

  • Children under 16 years of age stay free with parents.

  • Pet-friendly hotel, with rates.

  • 7-minute drive to the UN building.

  • 16 minutes by car to the Historic Center.

  • 20 minutes from Comodoro Arturo Merino Benitez International Airport

Our accommodation(s)

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Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  945 reviews

Customer review rating 4.5/5

Laith B. Business - Confirmed reviews ALL

The hotel staff and services were very good. Rooms are clean and spacious. Thank you

Estimada Laith Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Customer review rating 2.5/5

Nadia N. Couples - Confirmed reviews ALL

The hotel is comfortable. I stayed there two different occasions during my trip. I think there should be a way for hotel staff to control perhaps other guests, one night some people were so loud and parting on the same floor. The second stay was comfortable but I don’t think person that helped us was very service oriented. She was quite rude, seemed almost sexist, she would only direct word to my partner instead of me, the reservation was under my name, and I was handling the logistics. Several times felt gaslighted by her when spoken to, i don’t know, the whole thing felt very strange. For the restaurant side service was good, I’d not buy the asado, it was terrible and not worth the price.

Estimada Nadia Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Customer review rating 4.5/5

Cheryl M. M. Couples - Confirmed reviews ALL

We stayed at the hotel for 5 day and really enjoyed our stay. We ate at the hotel most evenings, as the veranda area under the trees is lovely and cool and the food very good and well-priced. The room was a good size with everything we needed and had a bath as well. The hotel is centrally located close to may attractions. The staff were friendly and helpful. Would recommend the hotel for couples visiting Santiago.

Estimada Cheryl Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Customer review rating 5.0/5

Stuart V. Couples - Confirmed reviews ALL

Very helpful and friendly staff. We transferred to the hotel too early from our cruise ship to immediately gain access to our room. Reception kindly looked after our bags whilst we went to the cable car. Breakfast was lovely, everything you could want and a good selection. Our room was very comfortable.

Estimado Stuart Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Customer review rating 4.5/5

Cathy A. S. Couples - Confirmed reviews ALL

Very helpful staff in getting us a quiet comfortable room. It would be nice if there was a way to change the TV to English . We tried and the staff tried without success. Breakfast just so-so and repetitive.

Estimada Cathy Muchas gracias por tomarse el tiempo de evaluarnos. Esperamos volver a darle la bienvenida muy pronto en Novotel Santiago Vitacura. Un cordial saludo, Felipe Velásquez Jefe de Recepción Novotel Santiago Vitacura

Other web-users rate our hotel

  • 283 reviews 9.3/10 Location
  • 493 reviews 5.7/10 Room
  • 750 reviews 8.4/10 Service
  • 9 reviews 5.9/10 WiFi
  • 232 reviews 5.1/10 Comfort
  • 230 reviews 7.2/10 Breakfast
  • 168 reviews 6.4/10 Cleanliness
  • 65 reviews 7.9/10 Pool

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