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Novotel Santiago Vitacura Hotel 0 star

Customer review rating 4.4/5 5,913 reviews
Novotel Santiago Vitacura
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+ 25 Services
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Room 1

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Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
  • Skiing
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340
santiago
chile

Tel: +56224992200

Fax: (+56)224992230

Contact email

Check-in from 12h00

Check out up to 12h00

  • Av. AMERICO VESPUCIO :   Americo Vespucio NA

  • Estación Escuela Militar :   1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS :-33.399555, -70.587833

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with queen-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT 365

Type of cuisine: International

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Relax in Bar 365, which offers a special snack menu, sandwiches, regional specialties and international cocktails (including non-alcoholic options). Early Bird breakfast (4am - 6am) and City breakfast (from 9:30am to midday) available 7 days a week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 233 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,913 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,120 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Friendly Staff

Customer review rating 4.4/5

Frances A. Couples - 09/02/2020 Confirmed reviews ALL

Nice , light , airy hotel and good sized room. Enjoyed the terrace behind rooms. Room Service: excellent salad and lemon drink . Good breakfast . Staff and taxi driver very helpful . Appreciated early and late check out. Only downside - location ! Far from the centre .

Dear Frances Elizabeth A., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well located, service worst than last time

Customer review rating 4.4/5

Felipe Business - 08/02/2020 Confirmed reviews ALL

Front door doesn't work properly, bathroom cleanliness not very good specially as it was a brand new room.

Dear Felipe B., Greetings from Santiago! Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your comments were shared with our Managers Team, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Carla Bortoletto Enc. Procesos de Calidad

Ottima

Customer review rating 4.4/5

Giovanni Business - 07/02/2020 Confirmed reviews ALL

It was nice to stay 40 days here

Dear Dear Giovanni L., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

I prefer the new remodeled rooms to the old ones.

Customer review rating 4.4/5

Ronald G. Solo - 04/02/2020 Confirmed reviews ALL

I enjoy the spa pool

Dear Mr. Ronald, Greetings from Santiago! Thank you for taking the time to share your feedback. I am glad to know that you liked the new room. We expect to complete the renovation of all apartments in November 2020. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

well located close to the CEPAL Building indeed 10 minuts walk distance

Customer review rating 4.4/5

Judith K. Business - 03/02/2020 Confirmed reviews ALL

Very friendly, kindly and supportive

Dear Judith K., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Clean, conveniently located

Customer review rating 4.4/5

R_long Business - 30/01/2020 Confirmed reviews ALL

Easy check-in, easy check-out. Room was fresh and clean. Nothing fancy, but serves the purpose for business travel.

Dear Russell Luther L., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Very good stay

Customer review rating 4.4/5

Christian Business - 25/01/2020 Confirmed reviews ALL

New rooms in 7th floor, nice bathroom and very good bed !!

Dear Christian G., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our new rooms. We hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

well located

Customer review rating 4.4/5

Eddy M. Business - 20/01/2020 Confirmed reviews ALL

I got the room # 711, I arrived at 3 am on January 15th, but nobody told me that there was a remodeling works at the hotel, and I had to deal with all that noise work all morning, then they gave me other room # 209 of course this room was smaller and not too nice as the other one , but that was the only choice to avoid that noisy work at higher floors, then on Thursday 16th. when I came back to the hotel the lady who made the clean up of my room, left the door of my room opened, I reported this immediately to the front desk , and now that I came back to my country I just noticed that a pair of optical lenses is missing.

Estimado Sr. Eddy, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a traves de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le pido sinceras disculpas por la molestia con el ruido de la obra. Es un trabajo importante que se hace necesario ya que nuestras habitaciones estan antiguas. El nuevo proyecto está muy bonito, moderno y ofrece mayor comodidad a nuestros huespedes. Ojalá tengamos la oportunidad de verlo nuevamente para que pueda conocerla. Referente a lente, ya lo hemos aclarado a traves del mail. Siéntase siempre muy bien venido. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Safe and away from riots

Customer review rating 4.4/5

Cindy B. Couples - 20/01/2020 Confirmed reviews ALL

Convenient. However front desk didn’t schedule car to airport for us after we requested it and even discussed what time we should leave hotel. Thankful for Uber!

Dear Cynthia B., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies for the inconvenience during your check out. Your comments were shares with our Front Desk Manager and rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well managed hotel, staff at reception desk very helpful and kind.

Customer review rating 4.4/5

Joelle Couples - 12/01/2020 Confirmed reviews ALL

Stay of one night only, but we had dinner and breakfast at the hotel. Both were to our full satisfaction! Friendly staff and well equiped rooms. Very calm situation.

Dear Joelle L., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome to NOVOTEL! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Lack off water and Dusty

Customer review rating 4.4/5

Renato M. Business - 11/01/2020 Confirmed reviews ALL

The room had a lot of dusty, unbelievable! Without speaking lack of water to take a shower at night. Nobody advised me, the minimal is to send a message under the door though a letter.

Olá Sr. Renato, Boa tarde! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Também sou brasileira, por isso tomei a liberdade de responder em portugues. Peco sinceras desculpas pelos deltalhes que ocorreram durante o periodo da sua hospedagem conosco. Estamos em periodo de reforma dos apartamentos e este trabalho tem gerado maior acumulo de poeira nos andares. Também tivemos que realizar um trabalho preventivo na caldeira em horario noturno, interferindo na circulacao de agua. A comunicacao aos hospedes foi exposta no elevador. Seus comentarios foram entregues as chefias operacionais e lhe asseguro que medidas de correcao já foram tomadas de imediato e estaremos atentos para evitar futuros imprevistos. Agradeco pela confianca em entregar-nos essas informacoes e dar-nos a oportunidade de melhorar a qualidade dos nossos servicos. Tenha um ótimo fim de semana! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Good, as usual.

Customer review rating 4.4/5

Wagner G. Couples - 08/01/2020 Confirmed reviews ALL

Clean, nice renewed rooms, good breakfast, staff usually corteous.

Estimado Sr. Wagner, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a través de nuestra encuesta de satisfacción y compartido con nosotros un poco de sus comentarios. Le pido sinceras disculpas por los detalles mencionados y le aseguro que cada de uno de ellos fue expuesto en nuestra reunión operacional de jefaturas y tratado con mucha atención a fines de evitar futuros imprevistos. Muchas gracias por habernos confiado dicha información y darnos la oportunidad de mejorar la calidad de nuestros servicios. Esperamos poder pronto verlo de vuelta. Que tenga un excelente día! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Solid

Customer review rating 4.4/5

Mike Business - 24/12/2019 Confirmed reviews ALL

Comfortable Excellent Housekeeping staff

Dear Mr. Stephen Bryan E., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Excellent, as always.

Customer review rating 4.4/5

Marcos B. Business - 21/12/2019 Confirmed reviews ALL

I go several times a year to Chile and when in Santiago stay only at Novotel Vitacura (once in Novotel Las Condes because this hotel was full). Service is excellent, the people at the front desk knows me, hotel is clean, breakfast is good, and I had the chance to be one of the first to stay on the recently upgraded rooms at the 8th floor, and they are great

Estimado Sr. Marcos, Buenas tardes! Quisiera agradecerle por haber dedicado su tiempo en participar de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le comento que tuvimos un imprevisto en nuestra herramienta de gestión lo que me impidió en responder prontamente su encuesta. Ahora con todo solucionado, estoy haciendo seguimiento a los comentarios entregados por Ustedes, con el objetivo de mejorar la calidad de nuestros servicios. Me alegro mucho que haya disfrutado su estancia con nosotros, además de saber que le haya gustado el nuevo modelo de habitacion. Estabamos ansiosos para poder compartirlas con Ustedes y saber sus opiniones. Una vez más, le agradezco por su amabilidad en compartir su experiencia con nosotros y esperamos poder pronto verlo de vuelta. Que tenga un excelente fin de semana! Reciba un cordial saludo, Carla Bortoletto Enc. Procesos de Calidad

Disappointing stay

Customer review rating 4.4/5

Gilberto Business - 16/12/2019 Confirmed reviews ALL

I have stayed in this hotel for many years. Rooms need upgrades ASAP, they are getting old and need repairs. Water was not available one days so I couldn't shower that day. Bathroom needs a deep cleaning and the shower needed fixing.. In summary, it is time to look for a different hotel for my future stays in Santiago

Dear Gilberto S., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good

Customer review rating 4.4/5

Ed Business - 15/12/2019 Confirmed reviews ALL

Good

Olá Sr. Eduardo, Bom dia! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfação. Espero que tenha aproveitado bastante sua viagem por Santiago e que possamos recebe-lo novamente. Tenha um ótimo dia! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Mixed Review - Could be better

Customer review rating 4.4/5

Carolynn J. Friends - 11/12/2019 Confirmed reviews ALL

The location was lovely; the staff is outstanding; the small menu was tasty; the bed was comfortable; the internet performed well. Only one item has kept me from giving a higher rating: the condition of the public halls on the floors above the main floor. The main floor is perfectly maintained, light and bright and like other Novotel hotels where I have stayed in Moscow and Hong Kong. However, on the second floor it was very evident that the walls needed to be painted, the baseboards maintained and painted. The hallway had a feeling of dreariness and neglect -- especially when compared with the first floor.

Dear Carolyn J., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. I would like to inform you that we are currently renovating our apartments and corridors, starting on the 8th floor. The project is very beautiful, modern and we plan to finish all floors by September 2020. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Novotel Vitacura

Customer review rating 4.4/5

Phil J. Business - 10/12/2019 Confirmed reviews ALL

Terrible noise due to renovations on the floor above me and just above my room. Wasn`t annouced at check in ( it was at 4am ) and after intercontinental flight get "nice" wake-up surprise.

Dear Philipp J., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with the noise. The hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Works with noise between 09h - 17h30 are authorized. I sincerely apologize for the inconvenience and we count on your understanding. Hopefully we have the opportunity to see it again with the most advanced work so you can get to know the new room model. I hope you have arrived well at your destination and have an excellent weekend! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Recommended by local to stay in this quiet Vitacura neighborhood

TripAdvisor rating 4.0/5

LeatherTraveller Business - 05/12/2019 TripAdvisor review

Room is clean but dated in design. Some utilities are not working such as the shower. Despite my feedback, it was not repaired. Breakfast spread is decent and fried eggs is served upon request. Dinner was good.

Relax

Customer review rating 4.4/5

Soledad Couples - 26/11/2019 Confirmed reviews ALL

Confortable and peaceful

Dear Mrs. Soledad Stella Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
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