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Novotel Santiago Vitacura Hotel

Customer review rating 4.4/5 6,329 reviews

ALLSAFE approved hotel

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Novotel Santiago Vitacura
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+ 19 Services

Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
  • Ski hire facilities (nearby) Paying
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340 santiago
chile

Tel: +56224992200

Fax: (+56)224992230

Check-in from 12h00

Check out up to 12h00

  • Av. AMERICO VESPUCIO :  Americo Vespucio NA

  • Estación Escuela Militar :  1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS :-33.399555, -70.587833

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

RESTAURANT 365

Type of cuisine: International

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

BAR 365

Relax in Bar 365, which offers a special snack menu, sandwiches, regional specialties and international cocktails (including non-alcoholic options). Early Bird breakfast (4am - 6am) and City breakfast (from 9:30am to midday) available 7 days a week.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 222

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,329 reviews

TripAdvisor Rating 4.0/5

1,130 reviews

Estancia agradable

Customer review rating 5.0/5

Paula Solo - 11/07/2021 Confirmed reviews ALL

Excelente

Estimada Paula, buenas tardes. Muchas gracias por tomarse el tiempo en compartir su comentario con nosotros. Nos alegra que haya disfrutado su estadía y esperamos tener pronto el placer de recibirla de vuelta en nuestro hotel. Saludos cordiales, Andrea Navalón Enc. Procesos de Calidad

Well located

Customer review rating 5.0/5

Felipe M. Couples - 14/06/2021 Confirmed reviews ALL

Very good service, staff was very helpful and polite.

Dear Felipe, good morning. We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Navalón Enc. Procesos de Calidad (S)

all perfect

Customer review rating 5.0/5

Gianni Business - 10/06/2021 Confirmed reviews ALL

clean, quick, nice rooms.... location great

Dear Gianni, good morning. Thank you for taking the time to send us your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Navalón Enc. Procesos de Calidad (S)

Good value

Customer review rating 4.0/5

Sirkka Solo - 02/05/2021 Confirmed reviews ALL

Friendly staff, spacious but basic room

Dear Sirkka K., Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good and comfortable Stay

Customer review rating 4.5/5

Fran Business - 28/04/2021 Confirmed reviews ALL

Excellent stay and very friendly staff, nice decoration and pleasant

Dear Mr. Franciso, Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.0/5

Pietro B. Business - 26/04/2021 Confirmed reviews ALL

Everything was fine

Dear Mr. Pietro, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again. Feel always welcome. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Todo agradable

Customer review rating 5.0/5

Anonymous Couples - 22/03/2021 Confirmed reviews ALL

Todo impecable

Estimado Sra. Magdalena, Buenos días! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerla de vuelta en nuestro hotel. Siéntase siempre muy bienvenida! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Everything was perfect

TripAdvisor rating 5.0/5

fcosialls Business - 11/01/2021 TripAdvisor review

Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception.

Dear fcosialls, Greetings from Santiago, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

Recommended by local to stay in this quiet Vitacura neighborhood

TripAdvisor rating 4.0/5

LeatherTraveller Business - 05/12/2019 TripAdvisor review

Room is clean but dated in design. Some utilities are not working such as the shower. Despite my feedback, it was not repaired. Breakfast spread is decent and fried eggs is served upon request. Dinner was good.

My stay in Satiago

TripAdvisor rating 4.0/5

hafizimranl Business - 18/10/2019 TripAdvisor review

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla

Not very comfortable hotel

TripAdvisor rating 2.0/5

Laura A Business - 08/09/2019 TripAdvisor review

Rooms are really old fashioned, only the restaurant was updated . Bathroom small and slip . very noisy hotel ( during the day there is some construction inside and I was not aware about ) . Hotel is in front of major street construction that also makes noise. Hotel street is really crowded that difficulty transportation .

Dear Laura A, Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with noise. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. The change in the structure of the bathrooms is what generates the noise as walls are being broken to modify the lay out of that environment. I sincerely apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Nice Hotel

TripAdvisor rating 4.0/5

cassianobranco Business - 11/02/2019 TripAdvisor review

Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there

Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla

Great location!

TripAdvisor rating 5.0/5

AKtraveller163 Family - 11/12/2018 TripAdvisor review

We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic problem). Also walking distance to the metro, crowded but an efficient way to get out of the neighborhood when the traffic is gridlock. The rooms are typical Novotel, not fancy but efficiently appointed. The hotel was quiet and we slept well. 'My only complaint would be to update the rooms with a few more outlets to charge electronics. The staff was very friendly and helpful and the breakfast was good. All in all excellent value.

Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.

A good stay in excellent location

TripAdvisor rating 4.0/5

Edson Minoru F Solo travel - 04/05/2018 TripAdvisor review

The hotel is located in Vitacura, today the fashion town at Santiago. There are many cafes & restaurants nearby. The new shopping mall Casa Costanera is around 15 min by foot. The rooms are comfortable although the building needs some refurbishment. The staff is very friendly and helpful.

Dear Mr. Edson Minoru F, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. We hope your next visit will be as pleasant as the previous one. Feel always welcome to our hotel! Sincerely, Carla.

Friendly and eficient staff on a pratic location

TripAdvisor rating 4.0/5

210marioantonios Family - 17/01/2018 TripAdvisor review

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Dear 210marioantonios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Nice stay and very good location at one of the best places in Santiago de Chile

TripAdvisor rating 4.0/5

34erikf Couples - 28/07/2017 TripAdvisor review

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Dear Mr. Erik F, Thank you for taking the time to share your positive experience through TripAdvisor. We are really glad that you enjoyed all our services and we will be waiting for your next visit to our hotel. Best regards, Kimberly - Asist. Calidad

Great Hotel.

TripAdvisor rating 5.0/5

paulgJ7635ZJ Business - 22/01/2017 TripAdvisor review

Nice location. Good rooms and very helpful and caring staff. We arrived with two vehicles after a long drive from Argentina. The management helped facilitate the parking of our overweight vehicles without any fuss. They went beyond their call of duty.

Dear paulgJ7635ZJ! Thank you for the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay, it is always a pleasure to receive positive feedback! We will share your comments with our team and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Clean, comfortable, excellent service.

TripAdvisor rating 5.0/5

johncA8743VX Business - 19/01/2017 TripAdvisor review

This hotel was comfortable, clean, and provided excellent service. The restaurant meals were great, and reasonably priced. I would definitely choose this hotel again - many thanks to the friendly staff.

Dear johncA8743VX, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day! Carla - Enc. Calidad.

quick Santiago

TripAdvisor rating 5.0/5

Vinhedo123 Business - 15/12/2016 TripAdvisor review

very convenient for business trip. well located. nice and friendly people the restaurant has a good list of international food. also they have a well prepared list of wines in their celar. Also good option for people who is preparing to go to the mountains to the snow fielsds

Dear Vinhedo123, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a Merry Christmas and Happy New Year! Sincerely, Carla - Enc. Calidad,

The worst Novotel I stayed

TripAdvisor rating 3.0/5

rafaelmg2004 Couples - 01/12/2016 TripAdvisor review

Check in was very good... BUT The hotel rooms are old, small bathroom and shower....... The pool closes before the time they inform you..... To use the sauna you have to PAY and schedule a time..... When I complained about the pool, they just ignored my complaint

Dear rafaelmg2004! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Enc. Calidad.

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