Novotel Santiago Vitacura

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Novotel Santiago Vitacura

Customer review rating (ALL Rating) 4.5/5 870 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

  • Av. AMERICO VESPUCIO:  Americo Vespucio NA

  • Estación Escuela Militar:  1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS:-33.399555, -70.587833

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  870 reviews

TripAdvisor Rating  4.0/5  1,137 reviews

Everything was perfect!

Customer review rating 5.0/5

Oscar R. P. Solo - Confirmed reviews ALL

Front desk, exceptional service, room and amenities according standard and a bit up. Restaurante and breakfast high level and absolutely excellent allocation.

Estancia agradable

Customer review rating 4.5/5

Paul Business - Confirmed reviews ALL

Agradable

Estimado Paul Angello Daniel S., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Vitacura. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Compartimos con nuestro equipo de cocina, su sugerencia de jugos naturales como opcion en el desayuno. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. La Gerencia Novotel Santiago Vitacura

Great Staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff were kind and attentive. They made out visit so great, everyone from cleaning staff to breakfast service, to Vanessa were remarkable and did everything the could to make our stay great.

Dear Nelly, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specialy to Vanessa! Thank you again for sharing your experience, and we hope your next visit could be very soon. Sincerely, Katherine Baeza Deputy Manager

Well Located but poor Service

Customer review rating 1.5/5

Damian Business - Confirmed reviews ALL

While we appreciate a front desk that informes the customer, should be a balance. Representative should be more attentive to the customer. Arrived late in the evening and what we wanted was to just check in, take a shower ( More on this later) and have dinner before the kitchen closes. The representative was like a record machine, just won't stop. The rooms on the 4th floor where like stepping on a room from the 90's and the update room on the 8th' floor where new but no desk! and the bathroom was extremely small and NOT HOT WATER AND OR WATER PRESURE! I complained and the response was "Sorry sir"

Dear Damian, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

good service, very old rooms (avoid them)

Customer review rating 3.5/5

Jc Business - Confirmed reviews ALL

I was booked in the 4th floor, room 419. I have never seen such a bad room at a Novotel hotel. The furniture, the floor, everything was really old and dated. The worst was the bathroom, where the shower was full of fungus, terrible. I can't believe how they can let this happen, this is a serious hygiene problem. I asked for a change of room. The employees really tried to support and were able to get me a renovated room in the same floor, which was much better. So, please ask for a renovated room, else really consider going somewhere else.

Dear Mr. Castellanos, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Katherine Baeza Deputy Manager

Very helpful reception staff.

Customer review rating 4.0/5

Teresa P. Friends - Confirmed reviews ALL

Rooms were satisfactory, although cleaning was not to the expected standard. Didn't look like under the beds and slightly harder to reach areas were regularly cleaned. It was a shame that the Spa was closed but they'd not updated the website to advise of this. The two community computers in the reception were a great resource and benefit as I had problems with my mobile and was able to use the computer (free of charge) to get what I needed done. The staff were very helpful with every enquiry and request I made.

Dear Teresa, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

Good place to stay

Customer review rating 4.5/5

Xavier Business - Confirmed reviews ALL

The place is well accommodated, it has access to good restaurants and a mall. The zone is known to be one of the best in Santiago. There was an issue with the internet but it was fixed with a service call.

Dear Javier, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Deputy Manager

Impecable

Customer review rating 5.0/5

Iver Solo - Confirmed reviews ALL

.

Estimado Iver, Le agradecemos enormemente sus comentarios en relación a su estadía en Novotel Santiago Vitacura. Es un placer saber que nuestras instalaciones y nuestro servicio fueron de su agrado!! Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Katherine Baeza Sub Gerente de Hotel

well located, warm employees

Customer review rating 5.0/5

Lucas Business - Confirmed reviews ALL

excellent treat from employees, well located

Dear Lucas, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Duty Manager

Acceptable

Customer review rating 3.5/5

Carmen I. Couples - Confirmed reviews ALL

Good comfortable beds. Availability of parking a plus. Good location. Service was slow, needed to call reception after 4pm since room was not made. Breakfast was basic for the charge.

Dear Carmen, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Duty Manager

Great location

Customer review rating 4.0/5

Cristian Business - Confirmed reviews ALL

The room was comfortable, however outdated. The bathroom distribution is something that can be improved. The fact that the WC is on a small room with no place to wash your hands is strange and the main bathroom has a shower and a bathtub, which does not have a curtain and it is basically useless. My wife was on a wheel chair and the proximity between the bed and the bathroom made difficult to move around. The location is great, close to restaurants, shopping malls and parks. Overall a good experience, but I was expecting better since I have been on other places paces at Novotel and the rooms were more modern.

Dear Cristian, Thank you for taking the time to tell us about your experience at Novotel Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem like the soap, and prevent future occurrence. In the near future, our rooms will be totally remodeled, including the bathrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Duty Manager

Everything was perfect

TripAdvisor rating 5.0/5

fcosialls Business - TripAdvisor review

Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception.

Dear fcosialls, Greetings from Santiago, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

Recommended by local to stay in this quiet Vitacura neighborhood

TripAdvisor rating 4.0/5

LeatherTraveller Business - TripAdvisor review

Room is clean but dated in design. Some utilities are not working such as the shower. Despite my feedback, it was not repaired. Breakfast spread is decent and fried eggs is served upon request. Dinner was good.

My stay in Satiago

TripAdvisor rating 4.0/5

hafizimranl Business - TripAdvisor review

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla

Not very comfortable hotel

TripAdvisor rating 2.0/5

Laura A Business - TripAdvisor review

Rooms are really old fashioned, only the restaurant was updated . Bathroom small and slip . very noisy hotel ( during the day there is some construction inside and I was not aware about ) . Hotel is in front of major street construction that also makes noise. Hotel street is really crowded that difficulty transportation .

Dear Laura A, Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with noise. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. The change in the structure of the bathrooms is what generates the noise as walls are being broken to modify the lay out of that environment. I sincerely apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Nice Hotel

TripAdvisor rating 4.0/5

cassianobranco Business - TripAdvisor review

Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there

Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla

Great location!

TripAdvisor rating 5.0/5

AKtraveller163 Families - TripAdvisor review

We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic problem). Also walking distance to the metro, crowded but an efficient way to get out of the neighborhood when the traffic is gridlock. The rooms are typical Novotel, not fancy but efficiently appointed. The hotel was quiet and we slept well. 'My only complaint would be to update the rooms with a few more outlets to charge electronics. The staff was very friendly and helpful and the breakfast was good. All in all excellent value.

Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.

A good stay in excellent location

TripAdvisor rating 4.0/5

Edson Minoru F Solo travel - TripAdvisor review

The hotel is located in Vitacura, today the fashion town at Santiago. There are many cafes & restaurants nearby. The new shopping mall Casa Costanera is around 15 min by foot. The rooms are comfortable although the building needs some refurbishment. The staff is very friendly and helpful.

Dear Mr. Edson Minoru F, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. We hope your next visit will be as pleasant as the previous one. Feel always welcome to our hotel! Sincerely, Carla.

Friendly and eficient staff on a pratic location

TripAdvisor rating 4.0/5

210marioantonios Families - TripAdvisor review

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Dear 210marioantonios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Nice stay and very good location at one of the best places in Santiago de Chile

TripAdvisor rating 4.0/5

34erikf Couples - TripAdvisor review

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Dear Mr. Erik F, Thank you for taking the time to share your positive experience through TripAdvisor. We are really glad that you enjoyed all our services and we will be waiting for your next visit to our hotel. Best regards, Kimberly - Asist. Calidad

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