Novotel Santiago Vitacura
Customer review rating (ALL Rating) 4.5/5 870 reviews
ALLSAFE approved hotel
Pets allowed. Pet friendly
Near restaurants, discotheques & shopping centers in the Vitacura area
A few minutes from Espacio Riesco, Casa Piedra, UN and FAO
Free access to heated pool and jacuzzi. Fitness Center available 24 hours.
High-speed Wifi throughout the Property
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Av. Américo Vespucio Norte 1630, Vitacura
Av. AMERICO VESPUCIO: Americo Vespucio NA
Estación Escuela Militar: 1 Metro Escuela Militar
ARTURO MERINO BENITEZ At 25km / 15.53 miles
ESTACION CENTRAL At 20km / 12.43 miles
Check-in from - Check out up to
Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
100% genuine reviews from our guestsFind out more
Everything was perfect!
Customer review rating 5.0/5
Oscar R. P. Solo - Confirmed reviews ALL
Front desk, exceptional service, room and amenities according standard and a bit up. Restaurante and breakfast high level and absolutely excellent allocation.
Customer review rating 4.5/5
Paul Business - Confirmed reviews ALL
Estimado Paul Angello Daniel S., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Vitacura. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Compartimos con nuestro equipo de cocina, su sugerencia de jugos naturales como opcion en el desayuno. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. La Gerencia Novotel Santiago Vitacura
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
The staff were kind and attentive. They made out visit so great, everyone from cleaning staff to breakfast service, to Vanessa were remarkable and did everything the could to make our stay great.
Dear Nelly, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specialy to Vanessa! Thank you again for sharing your experience, and we hope your next visit could be very soon. Sincerely, Katherine Baeza Deputy Manager
Well Located but poor Service
Customer review rating 1.5/5
Damian Business - Confirmed reviews ALL
While we appreciate a front desk that informes the customer, should be a balance. Representative should be more attentive to the customer. Arrived late in the evening and what we wanted was to just check in, take a shower ( More on this later) and have dinner before the kitchen closes. The representative was like a record machine, just won't stop. The rooms on the 4th floor where like stepping on a room from the 90's and the update room on the 8th' floor where new but no desk! and the bathroom was extremely small and NOT HOT WATER AND OR WATER PRESURE! I complained and the response was "Sorry sir"
Dear Damian, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager
good service, very old rooms (avoid them)
Customer review rating 3.5/5
Jc Business - Confirmed reviews ALL
I was booked in the 4th floor, room 419. I have never seen such a bad room at a Novotel hotel. The furniture, the floor, everything was really old and dated. The worst was the bathroom, where the shower was full of fungus, terrible. I can't believe how they can let this happen, this is a serious hygiene problem. I asked for a change of room. The employees really tried to support and were able to get me a renovated room in the same floor, which was much better. So, please ask for a renovated room, else really consider going somewhere else.
Dear Mr. Castellanos, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Katherine Baeza Deputy Manager
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