Pullman Santiago El Bosque 5 stars

Dear Teresa, Thank you very much for taking the time to share your wonderful experience following your recent stay at Pullman Santiago El Bosque. As a valued Silver member of our ALL - Accor Live Limitless loyalty program, your loyalty and feedback are of the utmost importance to us. We are absolutely thrilled to receive your perfect 100/100 rating! It is a true pleasure to read that you enjoyed a super comfortable 3-night stay in our king room, and that you found the hotel sparkling clean. We take great pride in providing our guests with a peaceful oasis, an excellent bed for a restful sleep, and beautiful city views right in the vibrant heart of the El Golf neighborhood. We are also delighted that you found our filtered water dispensers in the corridors so useful, and that you rated our sustainability efforts with a perfect score. This initiative is a core part of our commitment to reducing single-use plastics while ensuring our guests stay refreshed and comfortable. Our prime location is indeed perfect for exploring, with modern shopping spots like MUT and Costanera Center, local street markets, and excellent restaurants just steps away. Your kind words regarding Jesus at the front desk fill us with immense pride. In our property, we work with a true passion for hospitality, and we understand that a warm welcome, coupled with helpful directions and maps, makes all the difference when discovering a new city. I will personally convey your lovely compliments to Jesus. Knowing that his attentiveness and helpful disposition significantly contributed to your satisfaction will be a wonderful motivation for him and the entire front office team. Thank you once again for your perfect score and for recommending us with a 10/10. It was an absolute honor to host you and your partner. We look forward to welcoming you back to Santiago de Chile in the future for another flawless stay! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Bernardo, Thank you for your rating and for taking the time to share your feedback following your recent business trip to Pullman Santiago El Bosque. Honest reviews from our corporate guests are essential in helping us fine-tune our services to meet the highest international standards. We are pleased to know that you found our hotel well-located and that you liked the comfort and space of your room. Being situated in the heart of the El Golf neighborhood allows us to offer business travelers a safe, modern environment with seamless connectivity to premium corporate hubs and top-tier gastronomy, making it an ideal choice for work trips. We take your observations regarding our breakfast buffet very seriously. You mentioned that you would have liked to see a wider selection of delicatessen, and I want to thank you for this specific insight. At Pullman, we aim to provide a dynamic and high-quality culinary experience, so I have already shared your comments with our Chef and Food & Beverage Manager to review and enrich our morning spread with a more sophisticated variety of premium options. Additionally, we have noted your feedback regarding the WiFi speed. A fast and reliable connection is crucial for business travelers in Sanhattan, and our IT department will be reviewing our bandwidth allocation to ensure a much smoother online experience for your future remote work sessions. We truly appreciate your valuable feedback and your 8/10 recommendation. It was a pleasure hosting you from Argentina, and we look forward to welcoming you back on your next business trip to Santiago to provide you with an even better and more flawless stay. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Nikita, Thank you so much for your spectacular rating and for sharing such an incredible review following your family stay at Pullman Santiago El Bosque. Reading that we provided the best service you have ever experienced in Chile, especially after staying at multiple high-end properties across the country, fills our entire team with immense pride and joy! We are thrilled to know that your stay was absolutely flawless in every aspect. Knowing that our well-maintained rooms, delicious and rapid room service, and unbeatable location in the El Golf neighborhood completely exceeded your family’s expectations is the greatest reward for us. We strive to provide a premium, dynamic, and lively atmosphere that offers excellent value, and your feedback confirms we are on the right path. Your beautiful words about our team working hard to make our guests happy mean the world to us. At our property, we work with a true passion for hospitality, and your recognition of our standing as a top-tier choice in Santiago on booking platforms is incredibly motivating. I will take great pleasure in sharing your wonderful compliments with our entire team of Heartists, as it will surely inspire them to keep raising the bar. As an ALL - Accor Live Limitless Limitless member, your loyalty is of the highest significance to us. Holding our most exclusive, invitation-only status, your maximum 10/10 recommendation for both our property and our loyalty program is a true honor. It is our absolute priority to ensure that our most distinguished members receive an unparalleled level of recognition, care, and seamless service during every visit. Thank you once again, Nikita, for choosing us for your family trip from Switzerland and for your high praise. It was a true privilege to host you, and the entire team looks forward to welcoming you and your family back for another exceptional stay in Santiago! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Kumari S., Thank you very much for sharing your detailed feedback and for your rating following your recent family vacation at Pullman Santiago El Bosque. We truly appreciate you taking the time to highlight both our strengths and the areas where we fell short. We are delighted to hear that you enjoyed a clean and comfortable stay, and we are especially proud to receive an A+ for our quiet and peaceful ambience. For families traveling from afar, providing a tranquil haven to unwind is one of our top priorities. Furthermore, we sincerely appreciate your recognition of our sustainability efforts, such as reducing plastic usage and providing water refilling stations. Nurturing a greener hospitality experience is deeply important to us. On the other hand, I want to offer our most sincere apologies for the inconvenience you experienced regarding your room availability upon arrival. We completely understand that after a long, exhausting flight from Canada, the absolute minimum you expect from a premium hotel is a room that is ready for immediate rest. While our team tried to soften the wait by offering complimentary drinks, we know that this does not replace the comfort of checking in right away. Please rest assured that your comments have been shared directly with our Front Office Manager. We are actively reviewing our room allocation timing and coordination with Housekeeping to ensure that guests arriving from long international flights are prioritized and that their rooms are ready upon arrival. We are grateful for your good scores regarding our cleanliness, accommodations, breakfast selection, and seamless check-out, as well as your 8/10 likelihood to recommend us. Your feedback is invaluable as it helps us close the gaps in our service and deliver a truly seamless luxury experience. It would be a privilege to welcome you and your family back to Sanhattan in the future, ensuring a flawless and prompt arrival next time. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Dear Maggie, Thank you very much for your perfect overall rating of 100/100 and for taking the time to share your feedback following your recent family stay at Pullman Santiago El Bosque. We are thrilled to hear that your experience with us was highly satisfying. We are delighted that you described your stay as comfortable and well-equipped, giving maximum scores to our arrival process, accommodation, cleanliness, and the attentiveness of our team. For families traveling together, providing a peaceful environment is essential, and we are glad you enjoyed the great views and the excellent soundproofing of your room, allowing you to relax completely right in the heart of Sanhattan. While we are pleased with your overall satisfaction, we take good note of your rating regarding our Wi-Fi speed (60/100). Having a fast and reliable connection is key to modern travel, even during family trips. We have forwarded your comment to our IT department to review our network bandwidth and continue improving our digital experience. We also appreciate your valuable feedback regarding our sustainability efforts and loyalty program recommendations. As a Silver member of our loyalty program, we truly appreciate your fidelity and your choice to book directly through the Accor ALL app. It is always an honor to host our valued loyalty members and ensure a seamless experience. Thank you for your feedback all the way from New Zealand. It was an absolute pleasure hosting you and your family in the El Golf neighborhood, and we look forward to welcoming you back for another perfect stay in the future. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque