Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 981 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  981 reviews

TripAdvisor Rating  4.3/5  3,694 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Richard D. L. Couples - Confirmed reviews ALL

The hotel is well located and has a very friendly and helpful team. Angelica on reception was particularly helpful and the porters did everything so well and very professional. Recommended and preferred this hotel to Pullman Santiago Vitacura. Just had a better vibe, also Vitacura was also very good.

Dear Richard, What a pleasure to receive your perfect 100/100 overall rating! We are thrilled you found us to be a "Well located and Friendly Team" and that you even preferred our hotel over our sister property in Vitacura, "Just had a better vibe." Your fantastic feedback confirms our success in core areas. We note the score for Breakfast was lower than your overall experience. While still high, we are committed to elevating the quality and variety of our breakfast offerings to ensure it matches the 100/100 standard of the rest of your stay. Thank you again for your valuable insights and your loyalty as an ALL Platinum member. We look forward to welcoming you back to the Pullman Santiago El Bosque soon! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Adrienne G. Friends - Confirmed reviews ALL

Everyone was amazing, attentive and friendly. We especially loved the dining and bar staff, Englbert and Jose were extremely nice

Dear Adrienne G., What a pleasure to receive your perfect 100/100 overall rating! We are thrilled that your trip with friends was excellent and that you found our location "Great!" Your fantastic feedback confirms the success of our team. We especially appreciate your recognition of the dining and bar staff: "Englbert and Jose were extremely nice." We will gladly share your kind words with them. It was an honor to host you. We look forward to welcoming you back to the Pullman Santiago El Bosque soon! Sincerely, Camila Infante G CX Manager

Customer review rating 4.0/5

Katherine G. Couples - Confirmed reviews ALL

Received an upgrade after some complaints . Stay became extremely comfortable . Dining was not as professional as expected .

Dear Katherine g., Thank you for your review and your high overall rating of 80/100. We are pleased that after addressing initial concerns, your stay became "extremely comfortable," reflected in your perfect 100/100 Accommodation score. We value your loyalty as an ALL Diamond member. Your scores expose significant deficiencies in key service areas, which we sincerely regret. We understand that a comfortable room is only part of the experience. We must deliver service and dining that match your Diamond status expectations. We thank you for your frankness, which allows us to address these operational issues immediately. We hope to have the opportunity to welcome you back and demonstrate the significant improvements made to our dining and service standards. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Iris M. Business - Confirmed reviews ALL

Clean, modern hotel in a great location with wonderful staff!

Dear Iris, What a pleasure to receive your perfect rating! We are thrilled you had an excellent stay, finding us a "Clean, modern hotel in a great location with wonderful staff!" While the overall score is 100, we must address the specific feedback to ensure every component is flawless: WiFi Performance (50/100): You noted the need to improve the speed of connection. This is a critical utility for a business traveler, and we are urgently working with our IT team to optimize the network's bandwidth and stability. Breakfast (60/100): You suggested adding "More meat options." We apologize the variety was lacking. Our Chef will immediately review and enhance the protein offerings on the breakfast buffet. Thank you again for your valuable insights. We look forward to welcoming you back to the Pullman Santiago El Bosque and providing a flawless experience in every detail. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 2.0/5

Jerome D. Couples - Confirmed reviews ALL

The amenities were not replaced daily, the towels were not replaced, bug bites every day in room, had to switch rooms. Asked for wake up call recover received...

Dear Jerome, Thank you for your candid feedback and the low overall rating of 40/100. We sincerely regret that your stay was marked by daily operational failures and significant discomfort, forcing you to "call the front desk daily." We understand your decision that you "will not return." Your review highlights severe lapses in service and hygiene protocols: Housekeeping Failures: Amenities and towels were not replaced daily. This is a basic service failure (Accommodation 40/100). Pest Issue: Experiencing "bug bites every day in room," requiring a room switch, is an unacceptable hygiene failure that demands immediate action. Operational Failures: The missed wake-up call (Check-out 30/100) indicates a serious lapse in our crucial communications and guest service procedures. We have launched an immediate and detailed inspection by professional pest control services in the initial room and the surrounding area. The Housekeeping management team has been notified to retrain staff immediately on daily towel and amenity replacement procedures. We are reinforcing the protocol for wake-up calls to ensure 100% reliability for guest departures. We understand that an apology cannot reverse your negative experience. We thank you for bringing these grave issues to our attention, allowing us to implement corrective actions to prevent future occurrences. Sincerely, Camila Infante G CX Manager

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Other web-users rate our hotel

  • 631 reviews 9.7/10 Location
  • 597 reviews 7.9/10 Room
  • 762 reviews 9/10 Service
  • 19 reviews 6.4/10 WiFi
  • 404 reviews 8.6/10 Breakfast
  • 300 reviews 8.2/10 Comfort
  • 205 reviews 8.1/10 Cleanliness
  • 127 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.