Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,095 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,095 reviews

Customer review rating 4.5/5

Felipe M. D. Couples - Confirmed reviews ALL

Staff and service throughout the hotel are nice and friendly. The room well cleaned everyday, but amenities are basic. Had to call the reception to order wine glasses, and received two different ones.

Dear Felipe, Thank you very much for your 90/100 rating and for your loyalty as a Platinum member of our ALL Accor program. It is a pleasure to host guests from Australia and to know that you enjoyed our "fancy location" in the heart of Santiago. We are delighted to hear that our team made such a positive impression with their friendliness and that our cleanliness, breakfast, and Wi-Fi all earned perfect 100/100 scores. Ensuring a seamless experience for our high-tier members is our priority, and we are glad these core aspects met your expectations. I sincerely apologize for the two points that fell short during your stay: Amenities & Details: Receiving mismatched wine glasses is not the standard we aim for. I have addressed this with our housekeeping team to ensure that all room service requests are fulfilled with consistent, high-quality glassware. Booking Process & Cyber Security: I completely understand your concern regarding the request for credit card details via email. While our reservation system sometimes requires verification if data is missing, we realize that asking for this information over email is a "red flag" for security. We are currently reviewing our internal protocols to ensure all sensitive information is handled through encrypted, secure links only, especially to protect the trust of our Platinum guests. It is rewarding to see your perfect score for our sustainability efforts and your high recommendation of our loyalty program. Your feedback helps us refine the "Pullman experience" to be both premium and secure. It was an honor to have you with us in Chile, and we hope to welcome you back soon for an even more polished stay. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.0/5

Daniel K. Couples - Confirmed reviews ALL

Hot water is an issue. It takes too long to get hot water.

Dear Daniel, Thank you for your rating and for choosing Pullman Santiago El Bosque for your stay in Chile. It is a pleasure to host guests from Canada, and we appreciate you taking the time to share your feedback. I am delighted to hear that you enjoyed our breakfast selection, which earned a high score of 90/100. Our culinary team takes great pride in offering a diverse and high-quality buffet to start the day. It is also great to know that our central location met your expectations, providing easy access to the vibrant surroundings of the El Golf district. I sincerely apologize for the inconvenience you experienced regarding the time it took to get hot water in your room. We understand that this is a fundamental aspect of a comfortable stay, especially for a couple. I have shared your feedback with our maintenance department to investigate and optimize our heating systems to ensure a much faster and more efficient service for our future guests. We also value your consistent ratings across our team, cleanliness, and WiFi. Your feedback is essential as we work toward achieving excellence in every detail of the guest experience. We would be honored to welcome you back in the future and provide you with an even more seamless and comfortable stay. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.5/5

Janice D. Solo - Confirmed reviews ALL

Starff were welcoming, clean rooms , Resturant staff and food was excellent

Dear Janice, Thank you very much for your 90/100 rating and for choosing Pullman Santiago El Bosque during your solo travels. It is a pleasure to host guests from New Zealand and to know that your experience in Chile was so positive and welcoming. We are delighted to hear that our staff made you feel welcome from the moment you arrived. Providing a warm and professional atmosphere is our top priority. I am especially pleased that you highlighted our restaurant staff and the quality of our food as excellent. Our culinary team takes great pride in offering a high-quality gastronomic experience, and knowing it was a highlight of your stay is very rewarding for us. Consistency is key to a great stay, and we appreciate your high scores for our clean rooms, breakfast selection, and Wi-Fi. Maintaining a pristine and functional environment is essential for our guests' comfort. We also value your positive feedback regarding our sustainability efforts, as we are committed to reducing our environmental impact while maintaining luxury standards. As a Classic member of our ALL - Accor Live Limitless program, it was an honor to serve you, and we look forward to welcoming you back to Santiago in the near future. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.5/5

Maryann B. Couples - Confirmed reviews ALL

Great location and could easily walk to many sights. Nice open mall across the street.

Dear Maryann, Thank you very much for your 90/100 rating and for choosing Pullman Santiago El Bosque for your stay in Chile. We are delighted to hear that you and your partner had such a pleasant experience exploring our neighborhood. It is wonderful to know that our location allowed you to easily walk to many sights and enjoy the open-air mall just across the street. We take great pride in being situated in such a vibrant and safe area of Santiago. I am also pleased to hear that our reception staff was helpful and polite, as we strive to provide a welcoming atmosphere from the very first moment you walk through our doors. We appreciate your high scores for our accommodations, cleanliness, and Wi-Fi. Maintaining a modern and comfortable environment is a top priority for us. Regarding your feedback on the breakfast selection, we have shared your 70/100 rating with our Food & Beverage Manager. We are always looking for ways to enhance our variety to better cater to our international guests' tastes, and your input is invaluable in that process. It was a pleasure to host you, and we hope to be your home away from home on your next visit to Santiago. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.5/5

Barbara H. L. Couples - Confirmed reviews ALL

We stayed for several nights and enjoyed the experience. Great Location.

Dear Barbara and guest, Thank you very much for your rating and for choosing Pullman Santiago El Bosque for your stay in Chile. We are delighted to hear that you enjoyed your multi-night experience with us! It is wonderful to know that our great location in the heart of Las Condes added value to your trip, allowing you to explore the best of Santiago with ease. We are also very proud of the high marks you awarded for the cleanliness of our rooms and the quality of our breakfast; our housekeeping and culinary teams work tirelessly to maintain these standards for our international guests. Receiving consistent scores of 90 across all categories—from our team's performance to our Wi-Fi and sustainability efforts—tells us that we provided a well-rounded and reliable experience during your time as a couple in Santiago. While you are not currently a member of our loyalty program, we are thrilled that you would highly recommend us to your friends and family in the United States. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future! Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Other web-users rate our hotel

  • 676 reviews 9.8/10 Location
  • 645 reviews 8.1/10 Room
  • 839 reviews 8.6/10 Service
  • 18 reviews 6.3/10 WiFi
  • 412 reviews 8.6/10 Breakfast
  • 326 reviews 7.9/10 Comfort
  • 220 reviews 7.7/10 Cleanliness
  • 134 reviews 8.7/10 Vibe

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