Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,062 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,062 reviews

Customer review rating 2.5/5

Arianne T. Business - Confirmed reviews ALL

Waited for more than 30 mins to check-in No option for early check-in No quiet room to work while waiting to check-in

Dear Arianne, Thank you for taking the time to share your feedback regarding your recent business trip. I sincerely apologize that your arrival experience did not meet the high standards we strive to uphold at Pullman Santiago El Bosque, resulting in a 50/100 overall rating. I am truly sorry for the 30-minute wait you experienced during check-in and the lack of an early check-in option. We understand that for a business traveler, time and a quiet space to work are essential. On the day of your arrival, we faced an unexpected peak in early landings which, combined with an internal scheduling issue, impacted our ability to have rooms ready as quickly as we would have liked. Please be assured that we have already addressed this with our Housekeeping and Front Office management to ensure better coordination and staffing during busy periods. While I am glad you found our staff friendly despite the busy environment, I regret that we did not provide a suitable quiet area for you to work while waiting. Your suggestion regarding extra support for the front desk during peak times is very well taken and will be used to improve our operational flow. We are encouraged, however, that you found our accommodation, cleanliness, and WiFi to be at a more satisfactory level. Your insights are crucial for us to refine our "ease of access" and internal processes. We hope you might give us another opportunity in the future to provide the seamless, efficient experience you deserve. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.5/5

Clinton H. Couples - Confirmed reviews ALL

The bed was very comfortable & the restaurant food was very good.

Dear Clinton, Thank you very much for your 90/100 rating and for sharing such positive feedback about your stay. As an ALL Silver member visiting us from Australia, it is a pleasure to know that you and your partner had a comfortable and enjoyable experience in Chile. We are delighted to hear that you enjoyed the food at our restaurant. A special mention goes to Diego, our evening bar manager. I will personally share your compliments with him; he will be thrilled to know that his dedication and assistance with your meals made you feel right at home. It is exactly this level of hospitality that we strive to provide to all our guests. There is nothing more important than a good night's sleep, so we are glad you found the bed very comfortable. We have also noted your scores on our breakfast selection and cleanliness; your feedback is essential as we continue to refine our services to ensure every aspect of your stay is perfect. It was an honor to host you both at Pullman Santiago El Bosque, and we look forward to welcoming you back on your next trip to South America. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Alvaro R. Friends - Confirmed reviews ALL

The location was great and the employees were all lovely and amazing! The breakfast is also amazing!

Dear Alvaro, Thank you so much for your perfect 100/100 rating! It is a pleasure to know that your trip with friends was such a success. As an ALL Gold member visiting us from Australia, your loyalty and feedback are incredibly important to us here in Chile. We are thrilled that you described our employees as "lovely and amazing." Our team strives to provide the highest level of hospitality, and knowing they succeeded is our greatest reward. It is also fantastic to hear that you enjoyed our great rooms and that our breakfast selection stood out as a highlight of your stay. We are glad our location in Las Condes served as the perfect base for you and your friends. Whether you were exploring the city or enjoying the local dining scene, we are happy everything was convenient for you. We have noted your 80/100 for the check-in process; we will continue to work on making our arrival experience as seamless and perfect as the rest of your stay. It was an honor to host a Gold member like yourself, and we look forward to welcoming you and your friends back to Pullman Santiago El Bosque in the near future. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Steven M. Couples - Confirmed reviews ALL

The location of this hotel is amazing with its proximity to the MUT centre and the L1 metro that can take you to pretty much everywhere you’d like to go in the city. What really sets it apart though is the cool vibe, the great food and drink offer but, most of all, the amazing team that goes the extra mile to make your stay amazing.

Dear Steven, Thank you so much for your perfect 100/100 rating and for your kind words! As an ALL Gold member your endorsement means a great deal to us. We are thrilled to be considered "The best of Santiago" in your eyes. It is fantastic to hear that you enjoyed our "cool vibe" and our strategic location near the MUT and the L1 metro. We are also very pleased that our commitment to sustainability resonated with you; choosing to opt out of daily room cleaning is a significant way our guests help us reduce our environmental footprint, and we truly appreciate your participation in that initiative. The highlight of your review is certainly your praise for our team. I will be sure to share your compliments with our Front Office staff; knowing that the person who checked you in, Catalina, "went the extra mile" is exactly the level of service we strive to provide to our loyal members. It is wonderful to know that our food and drink offerings also added to your high level of satisfaction. It was a pleasure to host you and your partner, and we look forward to welcoming you back to Pullman Santiago El Bosque very soon. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 3.5/5

James S. Business - Confirmed reviews ALL

Good. Some of the staff at reception were a little rude. I also had problems with my door key card.

Dear James, Thank you for sharing your feedback with us. While we are glad you found our location to be a "perfect base" for your business trip, I sincerely apologize that your experience with our team and certain room details did not meet the high standards we strive for at Pullman Santiago El Bosque. I am deeply concerned to read about your interactions with our reception staff. Politeness and patience are fundamental to our hospitality, and hearing that you encountered "short-tempered" behavior is unacceptable. I have shared your comments with our Front Office Manager to address this specifically with the team to ensure we improve our emotional intelligence and professional service. We also regret the technical frustration caused by your door key card and the WiFi access; we are currently reviewing our digital connectivity to make the login process more seamless for our business guests from Peru. It is encouraging to know you enjoyed our breakfast selection. However, I have noted your feedback regarding the stain on the chair and the overall cleanliness. I have requested our Executive Housekeeper to perform a deep cleaning and inspection of the furniture in our rooms to ensure a spotless environment for future stays. We take your 70/100 rating seriously and hope to have the chance to welcome you back and provide the professional, courteous experience that your Classic membership deserves. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Other web-users rate our hotel

  • 673 reviews 9.8/10 Location
  • 636 reviews 8/10 Room
  • 815 reviews 8.9/10 Service
  • 18 reviews 6.3/10 WiFi
  • 408 reviews 8.6/10 Breakfast
  • 324 reviews 7.8/10 Comfort
  • 214 reviews 7.9/10 Cleanliness
  • 134 reviews 8.8/10 Vibe

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