Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,016 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,016 reviews

TripAdvisor Rating  4.3/5  3,712 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Daniel M. R. F. Business - Confirmed reviews ALL

Great hotel, beautiful surroundings and amazing buffet.

Customer review rating 5.0/5

Anthony D. Solo - Confirmed reviews ALL

5 nights here. Not the cheapest but good value. I can’t fault anything except maybe my room service food could have been a bit hotter. The most professional of teams across front of house, f and b and housekeeping Only place I’d stay in Santiago from now on. Your staff are a credit to your company especially Ginnaro on the bar, made me some superb cocktails with a nice manner

Como siempre !!! Los pullmans donde quiera , siendo de máxima calidad

TripAdvisor rating 5.0/5

Higinio C TripAdvisor review

The staff is very professional and nice persons During the breakfast our service: Fernanda Hidalga demonstrates the high quality and professionalism. Human, nice , great conversation!!! She is the Best !!! But all services attended are in the same category.

Dear LightPacker551203, Thank you for your perfect rating. We are thrilled to hear that Pullman Santiago El Bosque lived up to your expectations and that you continue to find maximum quality within our brand worldwide. It is truly rewarding to read your comments regarding our staff. We are especially proud of Fernanda Hidalga; your description of her as "The Best" and highlighting her professionalism, humanity, and great conversation is the highest praise our team can receive. I will personally share your feedback with her and the rest of the dining team, as they strive to provide that same high category of service to every guest. Knowing that you found our team both professional and genuinely nice persons makes us very proud of the community we have built here in the heart of Santiago. We look forward to welcoming you back "home" on your next trip.

Customer review rating 3.5/5

Prasad B. Families - Confirmed reviews ALL

It was good - but th e window view was terrible

Dear Prasad B., Thank you for your 70/100 rating and for your feedback regarding your family stay. We are pleased to know you appreciated our cleanliness (90/100), the high speed of our WiFi, and our central location. However, I sincerely apologize for the aspects that fell short of the Pullman standard, particularly during your arrival. It is disappointing to hear that our check-in staff appeared uninterested. As an ALL Classic member, you should feel welcomed from the moment you step through our doors. I have shared your comments with our Front Office Manager to ensure our team provides a more proactive and warm service to all guests, regardless of the check-in method they choose. I am sorry that the view from your window was "terrible." While our city-center location means some rooms face neighboring buildings, we always strive to provide the best possible perspective. For your next visit from Australia, please feel free to reach out to us in advance; we would be happy to prioritize a room on a higher floor with a more open city view to enhance your family's experience. We value your loyalty to the Accor program and hope to have the opportunity to provide you with a much more engaging and scenic stay in the future. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Nice hotel but really terrible practices

TripAdvisor rating 2.0/5

Robinlondon12 TripAdvisor review

I am currently staying in this hotel in the beautiful presidential suite. I was going to give this hotel five stars but today something has happened which has made no sense to me, shows the hotel does not operate with any logic or service and so I’m giving it 2 stars. So what happened? Like all hotels of this standard the room comes with a capsule machine with coffee pods. I have used to two pods after two days and called reception to ask why the pods hadn’t been replaced by housekeeping. They advised that they only provide 2 capsules per booking and after that you have to pay for the capsules. I was so taken aback by this I had to call back to check this was true! I am paying £100’s per night to stay in this suite for week and the hotel can’t provide me with a couple of capsules for each day i stay ?!! So if you stay for one night you get 2 capsules maximum. If you stay for a week, you still only get 2 free capsules. This doesn’t make sense. This isn’t logical and it makes them look incredibly mean. So much so, their lack of service means i’m really annoyed and wont stay here again. What hotel doesn’t provide a daily top-up of free coffee when you’re paying £100’s per night to stay jn the presidential suite!? Even basic hotels provide daily free tea and coffee. Aside from this they seemed a good hotel. Shame they did this to make me realise I’m staying somewhere that doesn’t care about its customers.

Dear Robinlondon12, Thank you for your feedback, although it is truly concerning to read about your experience while staying in our Presidential Suite. First and foremost, I would like to offer my sincerest apologies for the frustration and disappointment this situation has caused you. I completely agree with you: it is standard practice to replenish these daily, and I am deeply sorry that you were given incorrect information and a service experience that felt "mean" and illogical. This is certainly not the level of hospitality we aim to provide. We would like to rectify this situation immediately. We kindly ask you to approach our Front Desk at your earliest convenience, as our team is waiting to speak with you directly to resolve this case and ensure the remainder of your week with us is exceptional. Your comfort and satisfaction are our absolute priorities. We value your business and your presence in our hotel, and we want to make sure you feel cared for, as every guest in our Presidential Suite should. We are committed to turning this experience around and proving to you that we truly value your loyalty.

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Other web-users rate our hotel

  • 645 reviews 9.8/10 Location
  • 612 reviews 7.9/10 Room
  • 780 reviews 9/10 Service
  • 18 reviews 6/10 WiFi
  • 409 reviews 8.6/10 Breakfast
  • 312 reviews 7.8/10 Comfort
  • 207 reviews 7.8/10 Cleanliness
  • 134 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.