Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,039 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,039 reviews

TripAdvisor Rating  4.3/5  3,715 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Charlotte R. Friends - Confirmed reviews ALL

Clean well maintained hotel with decent rooms. Staff all very helpful and friendly. Nice bar and breakfast. Situated in a modern and safe area of the city, right opposite a cool shopping centre/food court and 10 minute walk to the Sky Costanera. My only two issues with the hotel were a) Only 2 coffee pods supplied during the entire 2 night stay and b) Swimming pool area could do with a retouch.

Dear Charlotte, Thank you so much for your perfect rating and for choosing us as your "perfect base" for exploring Santiago! As a Classic member of our ALL loyalty program, we are thrilled to hear that you and your friends enjoyed such a positive experience while visiting from the United Kingdom. It is fantastic to know that our location in the heart of Las Condes worked so well for you. Being situated right across from the MUT (Mercado Urbano Tobalaba) and within walking distance of the Sky Costanera truly allows our guests to experience the most modern and vibrant side of the city. We are also pleased that you enjoyed our breakfast, bar, and the cleanliness of our facilities. We sincerely appreciate your constructive feedback regarding the finer details of your stay: Coffee Pods: We apologize for the limited supply during your two-night stay. Please know that our team is always available to replenish these immediately upon request to ensure you have everything you need for a comfortable morning. Swimming Pool: We have shared your comments regarding the pool area with our maintenance team. We are constantly looking for ways to refresh our leisure spaces to meet the high standards of our guests. It brings us great pride to see that our staff received a perfect score for being helpful and friendly. We will certainly share your kind words with the entire team. We look forward to welcoming you and your friends back to Pullman Santiago El Bosque on your next adventure in Chile! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Juan I. M. Business - Confirmed reviews ALL

Outstanding 10/10

Estimado Juan I., Muchas gracias por su calificación perfecta y por destacar que en nuestro hotel encontró todo lo necesario para "pasarla 10". Como miembro Silver de nuestro programa ALL, es un placer recibirlo desde Argentina y saber que su estadía de negocios fue sobresaliente. Nos alegra enormemente que la atención de nuestro personal haya sido de su total agrado. En particular, compartiremos sus felicitaciones con Valentina Lorca; reconocer el talento y la calidez de nuestro equipo es fundamental para nosotros, y saber que ella contribuyó a que su experiencia fuera excepcional nos llena de orgullo. Agradecemos que destaque la limpieza, la comodidad de la habitación y la excelente conexión WiFi, pilares esenciales para un viaje de trabajo productivo. Respecto al inconveniente con la batería de la caja de seguridad, le ofrecemos nuestras más sinceras disculpas. Hemos reportado este punto de inmediato a nuestro equipo de mantenimiento para asegurar una revisión proactiva de estos dispositivos en todas nuestras habitaciones y evitar interrupciones similares en el futuro. Valoramos también su percepción positiva sobre nuestros esfuerzos en sustentabilidad. Trabajamos día a día para que cada detalle de la estadía, desde el desayuno hasta el check-out, sea impecable y responsable con el medio ambiente. Agradecemos su valioso feedback. Esperamos tener el gusto de recibirlo nuevamente en Pullman Santiago El Bosque en su próximo viaje a Chile! Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Melissa R. Couples - Confirmed reviews ALL

The staff were very lovely, located in a great location. Would recommend

Dear Melissa, Thank you so much for your perfect rating! We are absolutely delighted to hear that your stay as a couple was so successful and that you found our staff to be "wonderful." As a Platinum member of the ALL loyalty program, your continued trust in Pullman is truly appreciated. It is fantastic to know that you felt fully recognized during your stay. We are pleased that the room upgrade, welcome amenity, and welcome drink all met your expectations. Achieving a perfect score across cleanliness, breakfast, and our team is a testament to the hard work our staff puts in every day to ensure our guests from Australia feel right at home in Santiago. We are glad you had the chance to experience our various services, from the high-quality Room Service to our vibrant bar. It is great to hear that both your dinner and our sustainable food initiatives contributed to such a positive overall impression. We have also noted your high satisfaction with our sustainability efforts and will continue working to reach that perfect score in all our eco-friendly initiatives. We would be honored to welcome you back to Pullman Santiago El Bosque on your next visit to Chile! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Hector provides great service!

TripAdvisor rating 5.0/5

Andy Z TripAdvisor review

The concierge gentleman HECTOR in particular was great in providing professional service and made us feel important and respected.

Dear Andy, Thank you so much for your 5/5 rating and for taking the time to highlight your experience with us. It is truly rewarding to hear that Hector made such a positive impact on your stay. We strive to provide a service that is not only professional but also warm and welcoming, ensuring our guests feel important and respected from the moment they arrive. Hector is a valued member of our team, and I will personally share your kind words with him; he will be thrilled to know his efforts were appreciated. Knowing that we met your expectations through our dedicated staff is the best feedback we can receive. We are committed to maintaining this level of excellence to ensure every guest has a seamless and distinguished experience at Pullman Santiago El Bosque. We look forward to welcoming you back very soon.

Customer review rating 4.0/5

Kumar S. Business - Confirmed reviews ALL

Everything about the hotel was good, however, there was no tea making cattle in the room nor were tea bags. The housekeeping response was slow. There was no coffee shop available for 24 hours. As a matter of fact the restaurant didn’t open up to 7 in the morning. By and large the vegetarian food is not available in the restaurant.

Dear Kumar, Thank you for your rating and for taking the time to share your detailed feedback regarding your business stay. As a Classic member of the ALL program, we appreciate your loyalty, especially given the room transfer from our sister property. We are pleased to know that your overall stay was comfortable and that our team provided a high level of service. Regarding your room amenities, I would like to clarify that all our guest rooms are equipped with coffee machines which can also provide hot water for tea. We apologize if this was not clearly explained upon arrival, and we have noted your comments regarding the housekeeping response time to ensure we act more swiftly on guest requests in the future. I appreciate your feedback concerning our food and beverage schedule. For future reference, our Room Service offers coffee and light snacks 24 hours a day. While our breakfast buffet officially opens at 06:30 AM from Monday to Friday (and at 07:00 AM on weekends), we understand that business schedules can be demanding. Your feedback regarding vegetarian and vegan options is incredibly valuable. While we do offer plant-based selections, we recognize that they may not be the primary focus of our current menu. I have shared your request for more variety with our Executive Chef to ensure our culinary offerings become more inclusive for our international guests. We hope to have the opportunity to welcome you back and provide a stay that better aligns with your dietary and service expectations. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

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Other web-users rate our hotel

  • 658 reviews 9.7/10 Location
  • 619 reviews 7.9/10 Room
  • 795 reviews 9/10 Service
  • 18 reviews 6/10 WiFi
  • 408 reviews 8.6/10 Breakfast
  • 314 reviews 7.7/10 Comfort
  • 208 reviews 7.8/10 Cleanliness
  • 134 reviews 8.7/10 Vibe

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