Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 997 reviews

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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  997 reviews

TripAdvisor Rating  4.3/5  3,698 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Lyndon B. Couples - Confirmed reviews ALL

I had issues twice with the elevator doors closing on me while so was entering the elevators. The first time it shocked me and bruised my side. The second time I had my hand in a strap in my walking pole and as the door closed it caused a flap of skin to come loose on my middle finger, with a fair amount of blood and bruising. Obviously the sensors are not sensitive enough. Apart from that the hotel was very good.

Dear Lyndon, Thank you for sharing your 80/100 rating and for being a valued ALL Gold member. We appreciate your feedback titled "Good area" and are pleased to know that, overall, you had a very good stay with us. We are deeply concerned and sincerely sorry to hear about the incidents you experienced with our elevator doors. Please accept our most heartfelt apologies for the bruising to your side and the injury to your finger. Safety is our absolute priority, and your description of the sensors not being sensitive enough is a matter we are treating with the highest urgency. I have personally notified our Maintenance Department to conduct an immediate and thorough inspection of all elevator sensors to ensure they are functioning correctly and at the appropriate sensitivity level to prevent this from happening again. Despite these serious incidents, we are grateful that you enjoyed other aspects of your stay. We appreciate your valuable feedback, as it allows us to identify critical technical issues that need immediate attention. We hope to have the opportunity to welcome you back to Pullman Santiago El Bosque in the future to provide you with the safe and flawless experience you deserve as a Gold member. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 3.5/5

Hock L. Couples - Confirmed reviews ALL

Comfortable

Dear Hock, Thank you for your overall rating of 70/100 after your trip as a couple, highlighting that the hotel is "Well located" and that the stay was "Comfortable." We value your loyalty as an ALL Classic member. We note that your scores were consistently 70/100 in most categories, indicating that while the experience was adequate, there is significant room for improvement. We particularly note your suggestion to improve the Wi-Fi connection speed. Thank you for your valuable feedback. We look forward to welcoming you back to the Pullman Santiago El Bosque and providing a stay that scores 100/100 in every respect. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Walter O. Couples - Confirmed reviews ALL

We’ve come to this hotel many times and never been disappointed.

Dear Walter, Thank you for your perfect overall rating of 100/100 after your trip with your partner, highlighting the "Great staff, top location, and very good kitchen." We appreciate your loyalty as an ALL Classic member and your statement that "We've come to this hotel many times and never been disappointed." We note that your scores were consistently perfect (100/100) in all key categories, confirming the excellence of our services. We especially appreciate your mention of Camila in the restaurant, whose service contributed to your satisfaction. However, we note that the booking experience (60/100) could have been quicker ("Could have taken me to the hotel quicker"). We will use this information to optimize the navigation flow in the ALL app. Thank you for your valuable feedback. We hope to receive you again at Pullman Santiago El Bosque and provide a stay with a 100/100 rating in all aspects. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Richard D. L. Couples - Confirmed reviews ALL

The hotel is well located and has a very friendly and helpful team. Angelica on reception was particularly helpful and the porters did everything so well and very professional. Recommended and preferred this hotel to Pullman Santiago Vitacura. Just had a better vibe, also Vitacura was also very good.

Dear Richard, What a pleasure to receive your perfect 100/100 overall rating! We are thrilled you found us to be a "Well located and Friendly Team" and that you even preferred our hotel over our sister property in Vitacura, "Just had a better vibe." Your fantastic feedback confirms our success in core areas. We note the score for Breakfast was lower than your overall experience. While still high, we are committed to elevating the quality and variety of our breakfast offerings to ensure it matches the 100/100 standard of the rest of your stay. Thank you again for your valuable insights and your loyalty as an ALL Platinum member. We look forward to welcoming you back to the Pullman Santiago El Bosque soon! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Adrienne G. Friends - Confirmed reviews ALL

Everyone was amazing, attentive and friendly. We especially loved the dining and bar staff, Englbert and Jose were extremely nice

Dear Adrienne G., What a pleasure to receive your perfect 100/100 overall rating! We are thrilled that your trip with friends was excellent and that you found our location "Great!" Your fantastic feedback confirms the success of our team. We especially appreciate your recognition of the dining and bar staff: "Englbert and Jose were extremely nice." We will gladly share your kind words with them. It was an honor to host you. We look forward to welcoming you back to the Pullman Santiago El Bosque soon! Sincerely, Camila Infante G CX Manager

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Other web-users rate our hotel

  • 634 reviews 9.7/10 Location
  • 603 reviews 8/10 Room
  • 767 reviews 9/10 Service
  • 19 reviews 6.2/10 WiFi
  • 404 reviews 8.7/10 Breakfast
  • 305 reviews 8.2/10 Comfort
  • 207 reviews 8.1/10 Cleanliness
  • 131 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.