Pullman Santiago El Bosque 5 stars

Customer review rating (ALL Rating) 4.6/5 1,151 reviews

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Pullman Santiago El Bosque - Image 1
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Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Transfer to ski resorts

  • Tourist information screen

  • Event space for up to 160 people

  • Easy access to Apoquindo Avenue

Our accommodation(s)

Hotel location

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lila

LILA, hotel bar and restaurant, has a large terrace with retractable roof, available all year, spacious and cozy spaces. Its brand is cosmopolitan, environmentally aware and of choosing the best products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,151 reviews

Customer review rating 4.5/5

Andre V. D. M. Business - Confirmed reviews ALL

Very good stay overall. Only 1 comment, sink in the bathroom was a pit clogged, needs to be looked into.

Dear Andre, Thank you very much for your outstanding 90/100 rating and for choosing Pullman Santiago El Bosque for your business trip from Brazil. As an ALL Gold member, your loyalty is incredibly important to us, and we are thrilled that your overall experience in the heart of the El Golf district was so positive. Achieving a perfect 100/100 in almost every category—from Arrival and Cleanliness to Breakfast and Team Service—is the greatest reward for our entire staff. In Pullman, we work with passion to ensure that our corporate guests enjoy a seamless and premium stay in Sanhattan. We are also pleased that our sustainability efforts resonated with you, as we strive to lead in eco-friendly hospitality. We sincerely appreciate your honest feedback regarding the bathroom sink. Please accept our apologies for this inconvenience; we have already shared your comment with our maintenance team to ensure it is resolved immediately. At Pullman, we know that these small details are essential for a 100% comfortable stay, and we are committed to perfecting our accommodation standards to match the excellence of our service. Your recommendation of 10/10 to friends and colleagues is the highest honor we can receive. We are dedicated to maintaining the standards that earned your trust and improving the specific elements that make a difference for our Gold members. It was a pleasure having you with us, and we look forward to welcoming you back to your home in Santiago very soon. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Prostamo D. Couples - Confirmed reviews ALL

Super comfortable bed and large rooms. Staff were excellent and in good location

Dear D., Thank you so much for your perfect 100/100 rating! We are absolutely delighted to hear that your stay in Chile was "excellent" and that you enjoyed your time with us as a couple. As an ALL Accor Silver member, your continued loyalty is very important to us, and we are thrilled we could meet your high expectations. We are glad you appreciated our large rooms and found the bed super comfortable. We know that after a long flight from Australia, a restful night's sleep is the ultimate luxury, and we take great pride in providing a sanctuary of comfort in the heart of the city. Receiving a perfect score for our team and our breakfast selection is a wonderful compliment. Our staff strives to provide attentive and professional service to ensure every guest feels truly welcome. It is also great to know that our prime location in the El Golf neighborhood served as the perfect base for your visit. From your direct booking to your arrival and check-out, we are pleased that every step of your journey was smooth and efficient. Knowing that you would highly recommend both our brand and our loyalty program is the greatest reward our team could receive. It was a privilege to host you, and we look forward to welcoming you back to Pullman Santiago El Bosque on your next adventure to South America. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 4.0/5

Enrico G. Couples - Confirmed reviews ALL

Nice staff, friendly and kind. Rooms are nice decorated, but time is noticed the hotel is not new. New toels would be very appreciated. Breakfast and restaurant fodd was superior quality. Room service also tasty and correct, with fewer options.

Dear Enrico, Thank you so much for sharing your review after your stay with your partner. As a Classic member of ALL Accor, your detailed feedback is essential for us to continue raising our standards in the heart of the El Golf neighborhood. We are delighted to learn that breakfast and dinner at our Lila restaurant were of "superior" quality. It is a pleasure that the restaurant team played a significant role in your satisfaction; I will personally convey your compliments to them, as they strive daily to offer top-notch flavors and impeccable service in Chile. We sincerely appreciate your honest feedback regarding the condition of the facilities: Maintenance and Linens: I have taken note of your observation regarding the age of the towels and the natural wear and tear of the hotel. We are constantly renovating to ensure that the décor and amenities live up to the Pullman experience. Bathroom Cleanliness: I regret that the housekeeping service during your stay was not impeccable. I have shared your comment with our Head Housekeeper to reinforce our bathroom supervision protocols. Room Service: We have taken note of your suggestion regarding the variety of options on our room menu and will offer a more diverse selection in the future. Location and Staff: We are delighted that you enjoyed our strategic location and the friendliness of our staff. We are pleased that, despite areas for improvement, you gave us an 8/10 rating. Thank you for your valuable feedback. It was an honor to host you, and we hope that on your next visit from Argentina you will notice the improvements we will implement based on your suggestions. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 1.5/5

Thomas J. Business - Confirmed reviews ALL

I had a terrible issue with the manegment and maintenance deparrtment. The door lock was malfunctioning for 5 days. Actually my door was unlocked 80% of the time even not in the room. Unacceptable that they instantly said it was fixed and then it showed it was not. That is what I call unacceptable and should not be possible. I am an engineer which travels with expensive equipment that I have to keep in my room. How come the house keeping can fill out a nice letter with how is my room cleanness etc and then when returning after a long day and you ask in the reception, have the lock been changed or fixed, then nobody knows.

Dear Thomas, Please accept my most sincere apologies for the critical failure you experienced during your business trip. As a Gold member of our ALL Accor program, you deserve a seamless and secure environment, and it is clear we failed to provide the most basic expectation of a hotel stay: the security of your room. I completely understand your frustration and share your view that this is unacceptable. For a professional engineer traveling with expensive equipment, a malfunctioning door lock is not just an inconvenience—it is a significant risk. The fact that the issue persisted for five days despite being reported, and that you were told it was fixed when it was not, points to a serious breakdown in our technical validation process. Your feedback regarding the lack of communication between shifts and departments is invaluable. It is deeply concerning that our housekeeping and reception teams were not aligned on the status of your room's security. While we are pleased you found the cleanliness and facilities to be of a high standard, those elements mean very little if your peace of mind is compromised. I have already initiated a formal review with our Chief of Maintenance and Front Office Manager to implement a "closed-loop" communication protocol, ensuring that no security issue is signed off without a physical double-check and a direct update in our guest's profile. We take your 30/100 rating very seriously. We are committed to regaining the trust of our frequent travelers in Chile by ensuring that "anticipation of needs" and "security" are not just words, but standards we live by every day in the El Golf neighborhood. We are truly sorry for the stress this caused you during your time in Santiago, and we hope you will allow us the opportunity to provide the secure, high-quality experience you expect from the Pullman brand. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Customer review rating 5.0/5

Logan M. Business - Confirmed reviews ALL

we loved every moment of our stay.

Dear Logan, Thank you so much for your perfect rating! We are absolutely thrilled to read that you had an "incredible stay" and that you "loved every moment" of your time with us. As a Classic member of our ALL Accor program, your satisfaction is our greatest reward. For a professional visiting Chile, we know that efficiency and reliability are key. Receiving a perfect score for your booking experience, arrival, and check-out tells us that our digital and physical touchpoints are working in harmony. We are also glad that our WiFi met your expectations, ensuring you could stay connected and productive while enjoying the upscale atmosphere of the El Golf neighborhood. Our team takes great pride in maintaining the highest standards of cleanliness and service. Knowing that our staff and the quality of your accommodation contributed to such a positive experience is incredibly motivating for all of us. We are also pleased that you recognized our commitment to sustainability, as we believe luxury should always be responsible. While we are honored by your high recommendation of our brand, we have noted your feedback on the loyalty program. We are constantly working to make ALL Accor even more rewarding for our members from the United States, and we hope to surprise you with even more benefits during your next visit. It was a privilege to host you, and we look forward to being your home away from home on all your future business trips to Santiago. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

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