Agradable

The management was not contact-ready. The problem with VAT was not properly addressed.

I had a great experience in this hotel. This is a new hotel located near restaurants, metro station, groceries stores, shopping centers.The room was nice with very comfortable bed and quiet.

And so I was told ..... Saturday Feb 13th 2021, 17:00 arriving for check in. Queue of around 10 people. I asked a "security" guy that if there is a special line for Accor Gold members, I showed him my card and he said " that card is useless. Just queue up" ... I waited for my "turn" for 25 minutes and upon arriving at front desk I asked them if this Novotel honors the Gold card for check in. They said " of course, but nobody told us you are gold member " ... To which I replied " you must train better your staff" ... That security guy had an attitude of a night club guard rather than a hotel. Besides that, while at the queue, there was a table with Covid form to be "filled up by guest" (as per its tittle). I saw people at front desk took time to fill it up so I thought would be better to grab one and fill it up while waiting (so to save time). Again, the "friendly security " guy told me " what are you doing. This is not for you ", to which I said " this is the same form that people in front of me is filling up". His answer was " this is not for you " and rip it off from my hand.... Again, an attitude of a guardian dog rather than a bouncer, concierge or security guy at hotel ...... Having ruined our check in process, the staff at from desk, was profesional, fast and attentive. Basically doing their job professionally . This is a 2-3 years hotel. The room was ok for a Novotel, could not visit the spa or pool due to covid. Breakfast, as most places in Chile, was low quality, basic and with very little options. Long queue as well but this was due to covid restrictions and procedures.

Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.

Stayed here for 4 nights, and loved its position. Lots of reaturants and cafes right on the doorstep and only a 6 minute walk to the Costanera mall and Sky Costanerea. On the 5th floor of the mall you can find every type of restaurant or fast food outlet, then just outside the mall and round the corner is the stop for the TOURISTIK hop on hop off bus tour. The staff in the hotel were friendly, helpful and spoke great English. Our rooms were fine, clean and comfortable. I would definitely recommend this hotel as it is in a safe and convenient location, and good value for money.

Good option of hotel in Santiago, for business travel or with the family! Good price for the services offered. Location is very good, very kind and educated people, breakfast very good, with different types of juices, fruits, breads... swinging pool , gym great !

The property is relatively new and in a great location. The rooms are nicely appointed and with some nice views. Suites are spacious, if not massive. The service is great, staff members are genuinely happy to help. Would prefer more choice of fresh bread at breakfast. While the menu is not clear on gluten free options, once this requirement was explained to staff at the restaurant, they went above and beyond to help my travelling companion with this specific dietary issue.

Excellent new installations. Excellent services. Great staff. Nice location. If there is something to be improved is breakfast. I would certainly come back !!! Modern, comfortable, cosy hotel !!! It's on my list.

Good convenient location in a pleasant suburb. Great mountain view - at least until the tower be built next door is finished. Reception competency very poor, lacking knowledge of their own hotel system and resources. Chaos on the breakfast offerings - complementary breakfast offered in the hotel web-site doesn't exist. Staff seem unaware of the quick breakfast advertised inside the hotel itself !

Good location. Brand new hotel. Breakfast service might have been better. The should make sure that the food is constantly available. Waiter "stole" my coffee by the time I managed to get back to the table with food :)

Brand new the hotel and service were excellent. Positioned in a quiet part of Providencia it was easy to get around. Major shopping plaza 3 blocks away with cafes and bars closer. Hop On Hop Off Bus stops are close and you can get tickets from Plaza. Restaurant is moderate with a good but limited wine list.Hotel staff are excellent and we could not have asked for better service and help with transport arrangements. I would definitely stay there again. Only constructive criticism is that we were on the same floor as families with small children that were noisy. Perhaps families should be put on floors with other families.

I mostly stay at accor hotel when traveling abroad. This hotel is new , with good location, close to Costanera Mall, about 2 blocks from the metro, and people who work there are very kind ! And I would like to congratulate Mr, Dario Vásquez, an excellent person who did all the efforts to make our stay perfect. The only negative point was that I made a reservation for 2 adults and 2 children about 11. and the bed sofa was for one person only. It wasn't clear that detail. So, one of my kids didn't sleep comfortably...... But , all in all,,it was a nice time in Santiago staying at Novotel Providência!

The hotel is new and most of the staff are still in training. There was small falilures that are absolutely normal for a hotel with less than a month of life. But al the staff members were very well educated and polite and tried their best to solve each problem as soon as possible. Anyway, it was a very good stay and I'm sure the Novotel Santiago Providencia team will get better and better each day from now on until reach the normal standards of an Accor hotel.