Novotel Santiago Providencia Hotel 0 star

TripAdvisor rating 4.5/5 156 reviews
Novotel Santiago Providencia
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+ 24 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Breakfast available from 4 am to 12 noon

  • Free Internet throughout the hotel

  • Just 656 yards (600 m) from the Costanera Center shopping mall

  • Indoor heated pool

  • Close to the city's gastronomic and entertainment district

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
  • Snow Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
Information message

Close to the main offices of national and international companies. If you're traveling as a family, our facilities include connecting rooms, a children's menu and children's play area. Free parking

Hotel location

Novotel Santiago Providencia

Avenida Holanda
222
Providencia
7510084
santiago
chile

Tel: +56226062222

Fax: (+56)226062222

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION CENTRAL :   LINEA 1 TOBALABA

  • METRO ESTACION TOBALABA :   LINEA1 PROVIDENCIA SUR

  • By plane

    AEROP INT COMODORO At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 11km / 6.84 miles

GPS :-33.421231, -70.60316

Our accommodations

The spacious, contemporary and perfectly modular Novotel room suits all your needs and is truly a place for living. Fully functional equipment: 55" TV, individually controlled air conditioning and heating, cable, safe, minibar and free Internet

Superior King-Size Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior King-Size room with sofa

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Standard King Size Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Suite Superior King Size

  • Max. number of persons: 3
  • Area: From 49
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

NOVOTEL RESTAURANTE

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The GourmetBar is the perfect meeting place for a family meal, happy hour with friends or just a drink. The menu offers sandwiches, snacks, cocktails and non-alcoholic drinks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 261

  • Maximum capacity: 238 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

881 reviews

tripadvisor

TripAdvisor Rating 4.5/5

156 reviews

Very good location, friendly staff and modern rooms

Customer review rating 4.6/5

Fabian Solo - 03/12/2019 Confirmed reviews ALL

The Novotel is very well located in the center of Providencia which offers plenty of restaurants and good connection with public transportation. the rooms are very modern and the staff is very efficient. I can't find anything that could have been better, except the room service was serving a club sandwich with french fries covered. Deep Fried stuff must never be covered... the steam will make the fried food nasty....

Location, staff and facilities.

Customer review rating 4.6/5

Nicolas Business - 02/12/2019 Confirmed reviews ALL

Pleasant staying as overall aspect.

Novotel

Customer review rating 4.6/5

Mariana B. Friends - 02/12/2019 Confirmed reviews ALL

Excelente hotel, recomendo!

fine

Customer review rating 4.6/5

Catherine Solo - 01/12/2019 Confirmed reviews ALL

very pleasant

Nice place to stay

Customer review rating 4.6/5

Sergio Business - 27/11/2019 Confirmed reviews ALL

It a lovely place to stay. The hotel is close to a lot of places to eat. Easy walk to metro station, parks and shopping center.

Very helpful staff on arrival and also for checkout.

Customer review rating 4.6/5

Val F. Solo - 27/11/2019 Confirmed reviews ALL

Very helpful staff on arrival and also for checkout. Room was clean and well appointed. The air conditioning issue was attended to promptly and to my liking. Good variety of options for breakfast.

Excelente estadia

Customer review rating 4.6/5

Felipe Business - 26/11/2019 Confirmed reviews ALL

Tranquila..

rude receptionist ruins overall stay experience

Customer review rating 4.6/5

Kentaro T. Business - 25/11/2019 Confirmed reviews ALL

Stayed 2 weeks working. Room and facilities/amenities are regular compared to other hotels in the same category. breakfast is ok. No further complaints, until check out. Front desk, when asked if membership was recorded, asked if the booking was done through Accor site, in case not, nothing was going to be given, but in a very unpleasant way. If this is the case, I would rather continue with Hilton Honors, Marriott bonvoy, NH and IHG, as I had never had any problem and such rude reply from the front desk, as in your hotel. I am sure I will not choose any other Accor hotel to stay.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm very concern about what happened during your stay and together with our front desk manager, we checked your reservation and fount that it's elegible to collect points. I will contact you again once the points were credited to your membership. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Nice Place to Stay in a good location

Customer review rating 4.6/5

Anonymous Couples - 12/11/2019 Confirmed reviews ALL

We enjoyed our stay at the Novotel. The room was very spacious and included a separate seating area as well as a second bathroom. The main bathroom was very large but we did have some difficulty with water temperature and pressure in the shower occasionally. Also the mattress was a little too firm for our liking but these two items were outweighed by the positives for this property.. The staff were courteous and helpful and the breakfast was extensive and very good. We also enjoyed the pool. Overall it was a great stay.

Dear Laurel, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Nice hotel, fantastic staff.

Customer review rating 4.6/5

Anonymous Couples - 12/11/2019 Confirmed reviews ALL

It's difficult to give a proper description as the situation in Chile meant that the hotel was not running normally - eg restaurant closed early, front entrance boarded up on our arrival. Staff were great though.

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. We are very sorry to know that your stay at Novotel Santiago Providencia has been coinciding with the unfortunate events that are taking place in Santiago these days. We're giving an extra effort to make our guest's experience at Novotel the best one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
Customer review rating 4.6/5

Denise Friends - 11/11/2019 Confirmed reviews ALL

our original hotel was burned during the protests in santiago and we were relocated to the novatel the staff were wonderful and supportive even though we were sort of dumped on them . the buffet breakfast was really good-so much variety and most importantly our room was the BEST wheelchair accessible room we have ever had in a hotel. the experience has made me a convert to the novatel chain

Dear Denise, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I'm very sorry that your visit to Chile started that way, with your hotel burned. For us it was a pleasure to receive you at Novotel Santiago Providencia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great stay

Customer review rating 4.6/5

Sharon Couples - 03/11/2019 Confirmed reviews ALL

The facilities were very good and clean. The staff were very helpful and friendly. We really enjoyed our stay. The hotel is close restaurants and underground

Dear Sharon, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Splendida

Customer review rating 4.6/5

Sergio V. Business - 29/10/2019 Confirmed reviews ALL

Comoda e felice.

Dear Sergio, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Mr

Customer review rating 4.6/5

Hyacinth Solo - 28/10/2019 Confirmed reviews ALL

I have been trying to reach the hotel management since i traveled back to New York. The hotel changed me double. I paid them cash of $449.00 and when i get to New York , i find out they also changed my bank account with $432.00. Please could you contact them for me. My room number is. 1502 and my name is Hyacinth O..

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. I just checked you reservation profile and there's no doble charges for your stay. The charge of USD $432 corresponds to the guarantee thas was taken at your check in. This amount was voided at your check out, when you paid USD $449 for your stay. The guarantee will be credited to your account in 7 to 10 weekdays, depending on your bank. In some countries this could take longer. Please, check your bank account according to this period of time and if you have any doubts or problems you can contact us again through this mail. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
Customer review rating 4.6/5

Chris J. Business - 24/10/2019 Confirmed reviews ALL

Great friendly atmosphere, awesome staff and facilities. Only complaint is that the Jacuzzi was broken and pool water was a little dirty.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry that your stay at Novotel Santiago Providencia has been coinciding with the maintenance of the Jacuzzi and that he water at the pool wasn't clean enough. We are taking all the measure to prevent this from happening again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Impecable

Customer review rating 4.6/5

Anonymous Business - 24/10/2019 Confirmed reviews ALL

Satisfactoria

Estimada Shila, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great stay!!!

Customer review rating 4.6/5

Bruno A. Business - 15/10/2019 Confirmed reviews ALL

I loved every minute of my stay at Novotel Providencia. The staff was amazing specially Adriano at front desk and Jessi at Bar.

Dear Bruno, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great service and knowledgeable team

Customer review rating 4.6/5

Mark S. Couples - 15/10/2019 Confirmed reviews ALL

Excellent stay for the 2 nights

Dear Marisa, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great place to stay

Customer review rating 4.6/5

Sandi Couples - 08/10/2019 Confirmed reviews ALL

Excellent service

Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

short stay

Customer review rating 4.6/5

Lukas Couples - 07/10/2019 Confirmed reviews ALL

ok

Estimado Lukas, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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