Novotel Santiago Providencia Hotel

Customer review rating (ALL Rating) 4.5/5 1,852 reviews

ALLSAFE approved hotel

Information message

Novotel Santiago Providencia
See on a map
+ 17 Services

Hotel extras

  • Children up to 16 years stay free with parents

  • Pet-friendly hotel with additional charge

  • Enjoy the wines and the hotel with Spa and heated pool

  • The restaurant and bar offer a meeting space

  • With shuttle to get to the airport in comfort

Hotel location

Novotel Santiago Providencia

Avenida Holanda
7510084 santiago

Fax: (+56)226062222

Check-in from 15h00

Check out up to 12h00



  • By plane

    AEROP INT COMODORO At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 11km / 6.84 miles

GPS:-33.421231, -70.60316

Hotel services

Check-in from - Check out up to

In summary
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Our accommodation(s)

The spacious, contemporary and perfectly modular Novotel room suits all your needs and is truly a place for living. Fully functional equipment: 55" TV, individually controlled air conditioning and heating, cable, safe, minibar and free Internet

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 261

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,852 reviews

TripAdvisor Rating 4.0/5

210 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 3.5/5

Cleyton Couples - 21/01/2022 Confirmed reviews ALL

Good stay, but some points can be corrected. Lack of bar soap in the rooms. There is no place to u er and taxi stop their cars. The rooms has to be more clean.

Great hotel

Customer review rating 5.0/5

Anonymous Families - 17/01/2022 Confirmed reviews ALL

We really enjoyed our stay. The hotel is clean, modern, and the staff is very kind and helpful. We will definitely stay again next time we are in Santiago.

Well located

Customer review rating 4.0/5

Jose R. P. Couples - 16/12/2021 Confirmed reviews ALL

The cleanness of the room was not great, but the personnel of the hotel reacted well I tried to catch up with it. Overall a good stay

Good stay

Customer review rating 4.5/5

James W. Families - 01/12/2021 Confirmed reviews ALL

The only problem was that I lost a jacket in the hotel.

Good suit

Customer review rating 4.0/5

Alejandra B. Couples - 23/11/2021 Confirmed reviews ALL

This is the third time that I stay at this hotel and the suit room is very comfortable. It has all that you can need, is simple and not pretentious. Nevertheless, it should improve the breakfast, it is not the best quality and don’t have a good coffee and variety of fresh fruit. Novotel in other countries has a better breakfast like in Argentina or Holland.


Customer review rating 4.0/5

Ricardo Business - 13/11/2021 Confirmed reviews ALL


Customer review rating 1.5/5

Alex Business - 27/10/2021 Confirmed reviews ALL

The management was not contact-ready. The problem with VAT was not properly addressed.

Good location, quiet neighborhood .

Customer review rating 5.0/5

Traveler Solo - 25/10/2021 Confirmed reviews ALL

I had a great experience in this hotel. This is a new hotel located near restaurants, metro station, groceries stores, shopping centers.The room was nice with very comfortable bed and quiet.

It is useless to be an Accor GOLD member. Rude an unfriendly "security" person.

TripAdvisor rating 3.0/5

mauricioramirez6 17/02/2021 TripAdvisor review

And so I was told ..... Saturday Feb 13th 2021, 17:00 arriving for check in. Queue of around 10 people. I asked a "security" guy that if there is a special line for Accor Gold members, I showed him my card and he said " that card is useless. Just queue up" ... I waited for my "turn" for 25 minutes and upon arriving at front desk I asked them if this Novotel honors the Gold card for check in. They said " of course, but nobody told us you are gold member " ... To which I replied " you must train better your staff" ... That security guy had an attitude of a night club guard rather than a hotel. Besides that, while at the queue, there was a table with Covid form to be "filled up by guest" (as per its tittle). I saw people at front desk took time to fill it up so I thought would be better to grab one and fill it up while waiting (so to save time). Again, the "friendly security " guy told me " what are you doing. This is not for you ", to which I said " this is the same form that people in front of me is filling up". His answer was " this is not for you " and rip it off from my hand.... Again, an attitude of a guardian dog rather than a bouncer, concierge or security guy at hotel ...... Having ruined our check in process, the staff at from desk, was profesional, fast and attentive. Basically doing their job professionally . This is a 2-3 years hotel. The room was ok for a Novotel, could not visit the spa or pool due to covid. Breakfast, as most places in Chile, was low quality, basic and with very little options. Long queue as well but this was due to covid restrictions and procedures.

Dear Mauricio Thank you for taking the time to tell us about your experience at Novotel Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela

Great hotel and location

TripAdvisor rating 5.0/5

PAYP43 Couples - 28/12/2019 TripAdvisor review

Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.

Dear guest, We appreciate the time you have taken to share with us your insight of your two visits to Novotel Santiago Providencia. We are pleased to know that the services received from our staff made your stay a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your first choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Lovely hotel in a great safe location.

TripAdvisor rating 5.0/5

Sue P Couples - 23/08/2019 TripAdvisor review

Stayed here for 4 nights, and loved its position. Lots of reaturants and cafes right on the doorstep and only a 6 minute walk to the Costanera mall and Sky Costanerea. On the 5th floor of the mall you can find every type of restaurant or fast food outlet, then just outside the mall and round the corner is the stop for the TOURISTIK hop on hop off bus tour. The staff in the hotel were friendly, helpful and spoke great English. Our rooms were fine, clean and comfortable. I would definitely recommend this hotel as it is in a safe and convenient location, and good value for money.

Dear Guest, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago Providencia team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Novotel Providencia - Santiago Chile

TripAdvisor rating 4.0/5

Journey00024339113 Business - 14/05/2019 TripAdvisor review

Good option of hotel in Santiago, for business travel or with the family! Good price for the services offered. Location is very good, very kind and educated people, breakfast very good, with different types of juices, fruits, breads... swinging pool , gym great !

Dear guest, We appreciate the time you have taken to share with us your insight of your visit to Novotel Santiago Providencia. We are pleased to know that you had a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Will definitely go back

TripAdvisor rating 5.0/5

nachitin Business - 28/03/2019 TripAdvisor review

The property is relatively new and in a great location. The rooms are nicely appointed and with some nice views. Suites are spacious, if not massive. The service is great, staff members are genuinely happy to help. Would prefer more choice of fresh bread at breakfast. While the menu is not clear on gluten free options, once this requirement was explained to staff at the restaurant, they went above and beyond to help my travelling companion with this specific dietary issue.

Dear guest, Is very good to see that you had a great experience on your recent stay with us. We work every day with our teams, to provide information and new knowledge for them to better serve our guests. We hope that on your next visit, we can offer you better gluten free options. We will be waiting for you. Best regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Excellent service, excellent hotel

TripAdvisor rating 5.0/5

OnAir63793742536 Business - 20/03/2019 TripAdvisor review

Excellent new installations. Excellent services. Great staff. Nice location. If there is something to be improved is breakfast. I would certainly come back !!! Modern, comfortable, cosy hotel !!! It's on my list.

Dear Traveller, Thanks for taking the time to share your trip experiencia with us. It is good to see that your recent stay was ok. We will work on our breakfast service to see how we can improve it. We hope to see you again in Novotel Santiago Providencia in the near future. Regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

New hotel in a convenient location

TripAdvisor rating 4.0/5

ianandana Couples - 06/03/2019 TripAdvisor review

Good convenient location in a pleasant suburb. Great mountain view - at least until the tower be built next door is finished. Reception competency very poor, lacking knowledge of their own hotel system and resources. Chaos on the breakfast offerings - complementary breakfast offered in the hotel web-site doesn't exist. Staff seem unaware of the quick breakfast advertised inside the hotel itself !

Dear traveler, Is great for us to know that your overall experience was good. We are committed to continue working on our processes in order to improve them so we can offer our guests better experiences every time they return to Novotel Santiago Providencia. Best regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Brand new!

TripAdvisor rating 5.0/5

L0velyb0y Couples - 24/01/2019 TripAdvisor review

Good location. Brand new hotel. Breakfast service might have been better. The should make sure that the food is constantly available. Waiter "stole" my coffee by the time I managed to get back to the table with food :)

Value in a good position

TripAdvisor rating 4.0/5

Daniel C Couples - 26/12/2018 TripAdvisor review

Brand new the hotel and service were excellent. Positioned in a quiet part of Providencia it was easy to get around. Major shopping plaza 3 blocks away with cafes and bars closer. Hop On Hop Off Bus stops are close and you can get tickets from Plaza. Restaurant is moderate with a good but limited wine list.Hotel staff are excellent and we could not have asked for better service and help with transport arrangements. I would definitely stay there again. Only constructive criticism is that we were on the same floor as families with small children that were noisy. Perhaps families should be put on floors with other families.

Very pleasant place

TripAdvisor rating 5.0/5

Ezequieldantas Family - 06/11/2018 TripAdvisor review

I mostly stay at accor hotel when traveling abroad. This hotel is new , with good location, close to Costanera Mall, about 2 blocks from the metro, and people who work there are very kind ! And I would like to congratulate Mr, Dario Vásquez, an excellent person who did all the efforts to make our stay perfect. The only negative point was that I made a reservation for 2 adults and 2 children about 11. and the bed sofa was for one person only. It wasn't clear that detail. So, one of my kids didn't sleep comfortably...... But , all in all,,it was a nice time in Santiago staying at Novotel Providência!

Very good stay

TripAdvisor rating 4.0/5

Experience260866 Business - 30/10/2018 TripAdvisor review

The hotel is new and most of the staff are still in training. There was small falilures that are absolutely normal for a hotel with less than a month of life. But al the staff members were very well educated and polite and tried their best to solve each problem as soon as possible. Anyway, it was a very good stay and I'm sure the Novotel Santiago Providencia team will get better and better each day from now on until reach the normal standards of an Accor hotel.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in santiago