Novotel Santiago Providencia 4 stars

Customer review rating (ALL Rating) 4.5/5 2,510 reviews

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Description

Hotel extras

  • Children aged up to 16 with parents stay free when sharing the same room.

  • Pet-friendly hotel with additional charge

  • Enjoy a wine list and time to relax in the heated pool all year round.

  • The restaurant and bar offer a meeting space

  • Public transportation links for easy access to the airport

Our accommodation(s)

Hotel location

Novotel Santiago Providencia

Avenida Holanda, 222, Providencia
7510084 SANTIAGO
Chile

GPS:-33.421231, -70.60316

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL RESTAURANTE

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,510 reviews

TripAdvisor Rating  4.5/5  571 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Andres M. G. Business - Confirmed reviews ALL

I stay at this hotel often, and it never disappoints. The location is ideal for working in the Costanera area, and the services and amenities are excellent. The gym is well-equipped, perfect for keeping up with workouts, and the breakfast offers a wide variety of fresh, tasty options.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 5.0/5

Simon I. T. R. Couples - Confirmed reviews ALL

Very pleasant hotel, well located and very comfortable. Friendly staff and wonderful breakfast

Customer review rating 4.0/5

Suzanne J. Couples - Confirmed reviews ALL

the staff were very kind, especially Cristina at the front desk. she found us a very nice room and helped us with a reservation issue. the bartender Esteban was really great. everyone in the hotel were great, the cleaning lady, waiters and waitresses, and manager. it was very pleasant staying here. thank you

Customer review rating 3.0/5

Didem D. Friends - Confirmed reviews ALL

The hotel doesn’t even have a drop-off area, this is not understandable. Our taxi drivers had to stop on the other side of the road (both on arrival and on leaving), we had to cross the road with so many pieces of luggages and bags in our hands. Absolutely very tiring after such a long journey to Santiago. Besides, nobody was helping us! The room is not so big, not so small, its fine, but it needs a lot of maintenance. The sliding door of the bathroom is definitely a wrong choice, making noise while sliding and no isolation when closed. Hangers in the bathroom are loosened. Towels are greyish, not white. I left a not on the bed asking for replacement of the mattress, but it wasn’t replaced. When I came back to the room, I saw the same grey dot on my pillow. There is no drinkable water supplied in the room, no snacks either, when we asked we were advised to fill our glasses from the water dispensers located in front of the elevators at every floor. In other words, every time you feel thirsty, you have to go to the elevator lobby or you need to carry a bottle with you. Next morning, at 9:15 AM, the housekeeper started using the vacuum cleaner and since there’s not sufficient sound insulation at the doors, we woke up with that noise. I called the reception first, but there was no response. Then my friend got out of the room and asked the housekeeper to stop it. These are all against the basics of any hotel operation and that’s why this was the worst Novotel I’ve ever stayed in. Thanks to the lady at the reception, I think her name was Christina, she was very helpful. I think she was the only good thing at this hotel.

Customer review rating 4.0/5

Morgan R. K. Couples - Confirmed reviews ALL

The hotel is nice and in a good neighborhood. Front desk staff was helpful, and watched our bags after check out and before we left for the airport. Room was nice and had a nice view. The couple of negatives were the room fridge was sitting there with the wrong plug for the wall so we couldn’t use it. Not a big deal, but we tend to buy snacks and wine for the room. It was nice to have a bar inside the hotel, but the bar staff were fairly inattentive. Other than that, it was over all a good stay.

Dear Morgan R. K., Thank you for taking the time to share your experience at Novotel Santiago Providencia. We are pleased to hear that you enjoyed our location, found our staff helpful, and appreciated the view from your room. It is always gratifying to know that our guests have a pleasant stay overall. We acknowledge your feedback regarding the room fridge and the attentiveness of our bar staff. Your comments are invaluable and will be shared with our team to ensure that we continuously improve our services. We strive to provide a seamless experience for our guests, and your insights help us achieve that goal. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Novotel Santiago Providencia

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Other web-users rate our hotel

  • 1,132 reviews 9.7/10 Location
  • 1,221 reviews 8/10 Room
  • 1,541 reviews 8.5/10 Service
  • 20 reviews 6.8/10 WiFi
  • 851 reviews 8.2/10 Breakfast
  • 556 reviews 8/10 Comfort
  • 499 reviews 8/10 Cleanliness
  • 395 reviews 8/10 Amenities

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