Novotel Santiago Providencia

Customer review rating (ALL Rating) 4.6/5 2,379 reviews

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Description

Hotel extras

  • Children aged up to 16 with parents stay free when sharing the same room.

  • Pet-friendly hotel with additional charge

  • Enjoy a wine list and time to relax in the heated pool all year round.

  • The restaurant and bar offer a meeting space

  • Public transportation links for easy access to the airport

Our accommodation(s)

Hotel location

Novotel Santiago Providencia

Avenida Holanda, 222, Providencia
7510084 SANTIAGO
Chile

GPS:-33.421231, -70.60316

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL RESTAURANTE

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,379 reviews

TripAdvisor Rating  4.0/5  334 reviews

Certificate of excellence 2024

Excelente

Customer review rating 5.0/5

Ana M. B. Friends - Confirmed reviews ALL

Agradable

Excellent stay

Customer review rating 5.0/5

Juan P. S. Business - Confirmed reviews ALL

Located in a strategic and quiet place in Santiago and provides an excellent quality service

Well situated, modern, clean hotel with friendly staff

Customer review rating 5.0/5

Dsp Business - Confirmed reviews ALL

Lovely rooms. Very friendly staff in reception and bar. Great breakfast.

Boa estadia

Customer review rating 5.0/5

Beatriz Families - Confirmed reviews ALL

Superou todas as expectativas

Exmo Senhora M., Agradecemos os seus comentários no seguimento da sua estada no Novotel Santiago Providencia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos.

OK, but could be much better

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Stay was OK, but from the beginning, they had already charged my credit card when I arrived at the hotel, they never recognized me as part of the Accor membership program (I am and have been for a long time), I had to ask for it and ask for the complimentary water as well. I booked a king size room with a sofa for one, and when I arrived to the room, the sofa has been made as a bed, occupying a big part of the room, making it difficult to reach the window, I had to ask the next day for it to be taken away. Also, the fact that there are no slippers, extra blankets or body cream at all unless you require them is not what someone would expect in a hotel of this category.

Dear Maria Del Pilar V., Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,139 reviews 9.7/10 Location
  • 1,238 reviews 8.1/10 Room
  • 1,356 reviews 8.3/10 Service
  • 39 reviews 7.7/10 WiFi
  • 819 reviews 8/10 Breakfast
  • 610 reviews 7.8/10 Comfort
  • 501 reviews 8.3/10 Cleanliness
  • 369 reviews 8.6/10 Amenities

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