Novotel Santiago Providencia Hotel 0 star

Very helpful staff on arrival and also for checkout. Room was clean and well appointed. The air conditioning issue was attended to promptly and to my liking. Good variety of options for breakfast.

Tranquila..

Stayed 2 weeks working. Room and facilities/amenities are regular compared to other hotels in the same category. breakfast is ok. No further complaints, until check out. Front desk, when asked if membership was recorded, asked if the booking was done through Accor site, in case not, nothing was going to be given, but in a very unpleasant way. If this is the case, I would rather continue with Hilton Honors, Marriott bonvoy, NH and IHG, as I had never had any problem and such rude reply from the front desk, as in your hotel. I am sure I will not choose any other Accor hotel to stay.

We enjoyed our stay at the Novotel. The room was very spacious and included a separate seating area as well as a second bathroom. The main bathroom was very large but we did have some difficulty with water temperature and pressure in the shower occasionally. Also the mattress was a little too firm for our liking but these two items were outweighed by the positives for this property.. The staff were courteous and helpful and the breakfast was extensive and very good. We also enjoyed the pool. Overall it was a great stay.

It's difficult to give a proper description as the situation in Chile meant that the hotel was not running normally - eg restaurant closed early, front entrance boarded up on our arrival. Staff were great though.

our original hotel was burned during the protests in santiago and we were relocated to the novatel the staff were wonderful and supportive even though we were sort of dumped on them . the buffet breakfast was really good-so much variety and most importantly our room was the BEST wheelchair accessible room we have ever had in a hotel. the experience has made me a convert to the novatel chain

The facilities were very good and clean. The staff were very helpful and friendly. We really enjoyed our stay. The hotel is close restaurants and underground

Comoda e felice.

I have been trying to reach the hotel management since i traveled back to New York. The hotel changed me double. I paid them cash of $449.00 and when i get to New York , i find out they also changed my bank account with $432.00. Please could you contact them for me. My room number is. 1502 and my name is Hyacinth O..

Great friendly atmosphere, awesome staff and facilities. Only complaint is that the Jacuzzi was broken and pool water was a little dirty.

Satisfactoria

I loved every minute of my stay at Novotel Providencia. The staff was amazing specially Adriano at front desk and Jessi at Bar.

Excellent stay for the 2 nights

Excellent service

ok