Novotel Santiago Providencia Hotel

I loved the decorating style, pretty minimalist. I was really sad when I discovered that many of the services were closed, except for the gym.

Nice location and good customer service

Satisfactoria, agradable

I spent 16 nights as part of my 14 day mandatory Covid quarantine upon re-entry to Chile.

An initial 3 night stay turned into 8. The area was really nice and very safe and comfortable to walk around in the day. The staff were fantastic, very friendly with great service and a good tolerance of our basic spanish. They were particularly helpful with local information and with assisting us with unexpected changes in our holiday. The restaurant meals were really enjoyable with good variety. We now LOVE Pisco Sours!

We thoroughly enjoyed the hotel. The location was great . The staff was more than helpful. The breakfast and restaurant were nice. I appreciated being able to extend the stay until 5 pm. this was our first stay at this Novotel, but would definitely would be our choice our next time in the city. Thanks to the great staff for making our stay excellent.

The Novotel Santiago Providencia is a clean comfortable property in a great location. The staff are magnificent! I was there just as Chile's borders were being closed and as foreigners, we had to get out fast! The staff were very helpful and understanding of our situation. My stay was cut short but while I was there I had dinner and breakfast and a drink at the bar. The food was great and the service attentive and friendly. When all this craziness is over and we can travel again I will visit Santiago and without doubt, will stay at this wonderful hotel.

Staying at Novotel Providencia it is an incredible opportunity to enjoy wherher by business or just a family trip in essence of Santiago city.

Excellent customer service and helpful staff. Great location. Lovely facilities. Good WiFi.

We stayed at Novotel Santiago Providencia for 4 nights. The design of the hotel was very modern. Even though some of the front staff spoke limited English, they are all nevertheless very helpful. The room was clean and fairly good size. Enough electrical outlets for charging of multiple devices. Water pressure of the shower was acceptable. I would have preferred it to be stronger. Breakfast was more than sufficient. The location was very close to Costanera Mall, the mall inside the tallest building in Santiago. The area felt very safe to walk, even during night time. Not at all impacted by the civil unrest in the downtown area. Would highly recommend this hotel.

As above

Good Service

the room was great but facilities not so good like the channel in tv and couldn’t mirror it with my phone, very simple breakfast, cheap cheese cheap ham and very expensive. shame the the jacuzzi was not working which is the point I went to that hotel

The main concern was the one night we stayed, we decided to have dinner in the restaurant. My partners meal was just ok. I ordered short ribs and they were so over cooked it was like the third attempt of cooking. I could not cut it at all. I was asked if I wanted to choose another meal, and I was hesitant , but was convinced to choose something else and I chose the salmon. It looked very nice, but sadly it was raw inside. This was also returned. I wasn’t charged for our food, but it was an amateurish, disappointing experience.

We had only 3 nights at the hotel. but it was all good. The location was ideal, we were able to walk to the Costanera Centre and to the Underground. The room and facilities were good and the breakfast had a some good choices. The hotel was modern and spacious. However, it was the helpfulness of the staff at reception and the friendliness of the bar and breakfast staff. that made our stay as enjoyable as it was. The reception staff made it easier for us non-Spanish speaking guests, by booking our tour to Valparaiso and organizing our taxi to the airport. They also gave us full instructions on how to get to the nearby underground station and where to get off at the historic centre and introduced us to the BIP card which made riding the underground much easier. It is the statff that makes or breaks a hotels reputation.