Novotel Santiago Providencia 4 stars

Customer review rating (ALL Rating) 4.5/5 2,461 reviews

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Novotel Santiago Providencia - Image 1
Novotel Santiago Providencia - Image 2
Novotel Santiago Providencia - Image 3
Novotel Santiago Providencia - Image 4
Avenida Holanda, 222, Providencia, 7510084 SANTIAGO, Chile

Description

Hotel extras

  • Children aged up to 16 with parents stay free when sharing the same room.

  • Pet-friendly hotel with additional charge

  • Enjoy a wine list and time to relax in the heated pool all year round.

  • The restaurant and bar offer a meeting space

  • Public transportation links for easy access to the airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with twin beds

Photo out of - Superior Room with twin beds

Habitación Superior con dos camas individuales, aire acondicionado, TV LCD, secador de pelo, caja fuerte, frigobar y conexión wifi. Capacidad para 2 personas y 2 niños.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
  • Accessible room
See availabilities

Superior King-Size room and sofa, air conditioning, LCD TV, hairdryer, safe, minibar and WiFi connection. Capacity for three adults or two adults and two children.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Standard room adapted for guests with reduced mobility, with a double bed (55" wide, 75" long, 24" high). Air conditioning, LCD TV, hairdryer, safe, minibar and WiFi connection. Capacity for 2 people.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior suite with an extra-large king-size bed (79" or 200 cm wide), air conditioning, LCD TV, hairdryer, safe, minibar and WiFi connection. Capacity for 2 people.

  • Views:

    City View

Max. number of persons
2
Area
From 49 m² / 527 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Santiago Providencia

Avenida Holanda, 222, Providencia
7510084 SANTIAGO
Chile

GPS:-33.421231, -70.60316

Telephone
Fax +56 2 2606 2222
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 178 rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 15 connecting rooms
  • 178 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area

Well-being

In Balance Novotel

  • Covered

In Balance Novotel

  • On site

NOVOTEL RESTAURANTE

Photo out of - NOVOTEL RESTAURANTE

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Cooking style
Regional
Capacity
120
Accessibility
Accessible service
Avenida Holanda, 222, Providencia, 7510084 Santiago, Chile
Telephone +56 2 2606 2222

Menu average price: 22.83 € 25000 CLP

Brunch Details

  • brunch platter

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

The GourmetBar is the perfect meeting place for a family meal, happy hour with friends or just a drink. The menu offers sandwiches, snacks, cocktails and non-alcoholic drinks

Fully-equipped gym so you can continue your daily routine. Available 24 hours.

Indoor swimming pool and relaxation area

The perfect choice to ensure your social events are a success, available for reservation from Monday to Sunday all year round.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,461 reviews

Customer review rating 3.0/5

Gustavo E. D. R. V. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Sandra L. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Marco A. S. B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Mitesh D. B. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Divya P. G. Families - Confirmed reviews ALL

Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente, Novotel Santiago Providencia

Customer review rating 3.5/5

Sandra L. Business - Confirmed reviews ALL

The hotel was good overall and the room was comfortable. However, the bathroom was not up to the same standard, as it felt outdated and was not properly cleaned. The water pressure in the shower was quite low, and the shower itself did not appear to have been thoroughly cleaned. In addition, basic amenities such as body lotion and a vanity kit were not provided. When I asked for cotton pads, I was informed that the hotel did not have any available. These details affected an otherwise pleasant stay. The breakfast was very good, and the staff very kind

Customer review rating 4.5/5

Marco A. S. B. Business - Confirmed reviews ALL

Well located, very comfortable, good breakfast, great accommodations. I wish the sauna available time would have been longer than it is. From business travelers there are very few availability.

Customer review rating 5.0/5

Mitesh D. B. Couples - Confirmed reviews ALL

We had a lovely vacation stay here. We loved the pool, enjoyed the breakfast, and found the location to be convenient. For any questions or issues the staff was able to help quickly and solve

Customer review rating 2.5/5

Divya P. G. Families - Confirmed reviews ALL

Disappointing overall. I have stayed at many Novotels and was disappointed by the condition of the rooms, particularly the bathroom. Tiles were full of mould and the bathroom poorly maintained

Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente, Novotel Santiago Providencia

Customer review rating 4.5/5

Manlio F. L. D. Business - Confirmed reviews ALL

Convenient and quiet neighborhood with nice restaurants. Rooms are clean and comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 5.0/5

Diogo C. D. Q. S. Couples - Confirmed reviews ALL

The hotel is very well placed in the town. Great service and room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 4.0/5

Jorge G. A. Business - Confirmed reviews ALL

Overall a good experience.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Novotel Santiago Providencia

Customer review rating 3.5/5

Anna C. Families - Confirmed reviews ALL

Great location, rooms are fairly small for a family

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Novotel Santiago Providencia

Customer review rating 5.0/5

Robert S. B. Couples - Confirmed reviews ALL

A pleasant place to stay in Santiago. Comfortable rooms, friendly helpful staff, good location near to the main shopping centre.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 4.5/5

Daniel J. S. Friends - Confirmed reviews ALL

Amazing breakfast options every day, excellent location to walk to sights or subway. Multiple restaurants within walking distance. Clean and modern building

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 4.0/5

Jose R. A. Business - Confirmed reviews ALL

Shampoo dispenser didn’t work No beverages at mini bar in room Staff was friendly

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Santiago Providencia

Customer review rating 2.0/5

Yahya S. Solo - Confirmed reviews ALL

The hotel’s location is excellent. However, communication was very poor. I sent several emails about special requests before my stay and never received a single reply. My request for an earlier check-in was also ignored. The room was clean but old, and the humidity was noticeable. The reception and housekeeping staff were helpful and friendly. The biggest issue was the city tax. According to the Chilean PDI documentation, eligible foreign tourists should not be charged accommodation tax. I do not understand why the hotel distinguishes between credit and debit card payments. This policy is unclear and unfair.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Santiago Providencia

Customer review rating 5.0/5

Tanya E. L. Solo - Confirmed reviews ALL

Great location with many cafe and restaurants nearby. Can walk to skyscraper and mall there. Friendly staff at hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 3.0/5

Melih O. Solo - Confirmed reviews ALL

I planned to stay 6 days but stayed only 2 days due to noise in room 1802. I believe A/C unit on top of roof was causing vibration and noise that I was unable to sleep. Reported to management but were unable to solve it. I believe it is a structural issue and requires better solution. The rest eas good.

Customer review rating 4.0/5

Juan D. R. Couples - Confirmed reviews ALL

Everything was great in the end however we had some issues with water at the start

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santiago Providencia

Customer review rating 2.0/5

Maggie P. Solo - Confirmed reviews ALL

Fridge did not work. Noise from corridor. Tiny cramped room, smelt like sewerage. No moisturiser. No face towels. No slippers. Things getting worn down.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Santiago Providencia

Customer review rating 3.5/5

Salomao B. R. J. Business - Confirmed reviews ALL

The location is great and the place is very pleasant overall. However, I found the rooms to have poor sound insulation. During the night, I could hear noises such as toilets flushing and people walking in the hallway, which is something that could definitely be improved

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Santiago Providencia

Customer review rating 5.0/5

Mario R. Solo - Confirmed reviews ALL

Excellent location however for me main selling point is the staff, whether front desk or restaurant people working there are excellent.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Novotel Santiago Providencia.

Customer review rating 0.5/5

Andrei P. A. Families - Confirmed reviews ALL

I am an ALL Accor Gold member and have stayed at many Accor properties around the world, which is why this experience at Novotel Santiago Providencia was particularly disappointing. While I understand that reservations made through third-party platforms may not qualify for points or certain loyalty benefits, I was surprised by the complete lack of elite recognition during my stay, especially compared to the treatment I usually receive at other Accor hotels internationally. More concerning, however, was the condition of the room itself. The soap dispenser was not functioning properly, and both the bed linen and pillows had a very unpleasant smell, resembling sweat or insufficient washing. This did not reflect the quality and cleanliness standards I normally associate with the Novotel brand. What disappointed me most was that I raised these concerns respectfully during my stay and, unfortunately, nobody contacted me or attempted to resolve the issues before my departure. I hope this feedback is taken constructively so future guests can have a better experience.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Santiago Providencia

Other web-users rate our hotel

  • 1,050 reviews 9.7/10 Location
  • 1,172 reviews 7.7/10 Room
  • 1,565 reviews 8.5/10 Service
  • 18 reviews 6.8/10 WiFi
  • 784 reviews 8.4/10 Breakfast
  • 473 reviews 8/10 Cleanliness
  • 471 reviews 8/10 Comfort
  • 366 reviews 7.9/10 Amenities

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