Novotel Santiago Providencia Hotel

Excellent customer service and helpful staff. Great location. Lovely facilities. Good WiFi.

We stayed at Novotel Santiago Providencia for 4 nights. The design of the hotel was very modern. Even though some of the front staff spoke limited English, they are all nevertheless very helpful. The room was clean and fairly good size. Enough electrical outlets for charging of multiple devices. Water pressure of the shower was acceptable. I would have preferred it to be stronger. Breakfast was more than sufficient. The location was very close to Costanera Mall, the mall inside the tallest building in Santiago. The area felt very safe to walk, even during night time. Not at all impacted by the civil unrest in the downtown area. Would highly recommend this hotel.

As above

Good Service

the room was great but facilities not so good like the channel in tv and couldn’t mirror it with my phone, very simple breakfast, cheap cheese cheap ham and very expensive. shame the the jacuzzi was not working which is the point I went to that hotel

The main concern was the one night we stayed, we decided to have dinner in the restaurant. My partners meal was just ok. I ordered short ribs and they were so over cooked it was like the third attempt of cooking. I could not cut it at all. I was asked if I wanted to choose another meal, and I was hesitant , but was convinced to choose something else and I chose the salmon. It looked very nice, but sadly it was raw inside. This was also returned. I wasn’t charged for our food, but it was an amateurish, disappointing experience.

We had only 3 nights at the hotel. but it was all good. The location was ideal, we were able to walk to the Costanera Centre and to the Underground. The room and facilities were good and the breakfast had a some good choices. The hotel was modern and spacious. However, it was the helpfulness of the staff at reception and the friendliness of the bar and breakfast staff. that made our stay as enjoyable as it was. The reception staff made it easier for us non-Spanish speaking guests, by booking our tour to Valparaiso and organizing our taxi to the airport. They also gave us full instructions on how to get to the nearby underground station and where to get off at the historic centre and introduced us to the BIP card which made riding the underground much easier. It is the statff that makes or breaks a hotels reputation.

Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.

Great

I enjoyed the breakfast. Most employees provided nice service. LATE FLIGHT - EXTEND CHECK OUT TIME The last day of my stay I spoke, at 11am or so, with a person in the main desk who is a supervisor. I told him that I was part of the Sercotec group and since my flight was late if I could check out at 6:00 pm. His answer was no but that he was going to expand it from 12 until 1pm. I wished he had been more flexible. I went to the lobby to do the check out a few minutes before 1 pm to learn that the hotel had extended our stay until 6 pm. I had to go upstairs and continue working on my computer. I wished I had received a phone call with the new information about being able to do the check out later. This is something that a person who wants guests to receive better service should have done. SMALLER DENOMINATION I also asked the same person running by himself the main desk if he could change a US$100 for smaller denomination US dollars. He grabbed the bill, touched it and then gave me his answer. He did not have enough US dollars to do so. I have the feeling that he have decided not to be of help. Needless to say, the bill was real and the need to have smaller denomination bills was too. Small things like this leave a sour feeling on me. The staff at the bar/restaurant was very responsive and had a smile on them. A younger woman at the bar/restaurant went the extra mile to have a conversation with us and made dinner recommendations.

Very nice, good location

The location is slightly out of noisy centre area, but not away. The hotel is new and facilities are well maintained. Luggage keeping service is good but shouldn't lost luggage tag. If you don't have luggage tag, you will be treated seriously. They could just simple questions to confirm your luggage, but questioning and challenging were not good experience. I understand that flip side od this means they keep luggeges very safely.

Excellent professional check in and out. Lovely comfortable room. Excellent breakfast and airport transfer. Providencia is an excellent suburb too

Great stay at the Novotel Providencia. Quiet neighborhood, close to restaurants. Staff was excellent, facilities were nice, breakfast was great.

Service was good, rooms were comfortable, breakfast was excellent, bed was comfortable. The only thing I would say is that not enough English TV channels. Wifi good and easy to use.