Mercure Newport 4 stars

Name: Mercure Newport | Newport City Centre Hotels | Accor Hotels - ALL
Address: Chartist Tower, Upper Dock Street, NEWPORT, NP201DW, GB
Telephone: +441633837700
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 513 reviews

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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

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Mercure Newport

Hotel for travellers looking for local and authentic experiences

Located right in the heart of the city with views far and wide, Newports tallest hotel provides striking views of the city, River Usk, and Transporter Bridge. This 4-star city oasis is located just a 7-minute walk from Newport Train Station, a 12-minute train journey to Cardiff Central, and less than a 5-minute walk from Newport Central Bus Station. At the heart of our hotel, you will find our contemporary restaurant NP20 Bar and Kitchen, which is also home to a fabulous outdoor terrace.

Our contemporary restaurant sits on the third floor, so you can enjoy views of the city below while you dine. Enjoy a casual meal, pre-dinner drinks, or cocktails at the end of a long day. Head out onto our outdoor terrace, a perfect place to unwind! Mercure Newport also boasts four fully equipped meeting rooms on the ground floor. Our meeting rooms offer flexible spaces with access to complimentary Wi-Fi and a spacious breakout area with plenty of seating, ideal for coffee breaks and networking.

Our hotel is situated in the heart of Newport city centre, overlooking the River Usk. Just a 7-minute walk from the train station, with easy access links in and out of Cardiff city centre.

'The team and I are incredibly proud of how our hotel has flourished since opening. The tallest hotel in Newport, situated in the heart of the city with stunning views stretching far and wide, a fantastic destination for both business and leisure travel.'

Ceri TRELA, Hotel Management

Hotel extras

City centre location with stunning views
7-minute walk to Newport train station
ICC Wales under 4 miles away
12-minute train journey to Cardiff Central
3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Room

Classic room, 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with view, 1 king bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Classic room, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Privilege Room with 1 kingsize bed, River side

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic room with view, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Suite

Junior Suite with beautiful skyline views, 1 super king bed & sofa

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or River side

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Suite

Deluxe Suite with stunning river views, 1 super king bed & sofa

4 pers. max
47 m² / 505 sq ft

Bedding 1 x King size bed(s)
Views: River side

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

+44 1633 837700

Railway station
Highway exit

NEWPORT STATION

Railway station

Access: 970 m / 0.6 mi 7 min walk / 5 min drive

M4 J25

Highway exit

Access: 2.74 km / 1.7 mi 25 min walk / 7 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 70 m² / 753 sq ft
Maximum seats capacity: 70
Maximum capacity for banquets: 63

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 513 reviews

Melanie N. Couples - 7/14/2026 Confirmed reviews ALL

Dear Melanie N., Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed our helpful team, comfortable and spotless rooms, and our breakfast, bar area, and food. It's especially rewarding to know we could provide such a great base for your visit to Cardiff. Your comment about choosing to stay with us instead of in Cardiff truly means a lot to us. We look forward to welcoming you back to Newport on your next visit to the area. Thanking You, Trevor Fernandes Front Office Manager

Emily B. Families - 7/13/2026 Confirmed reviews ALL

I was disappointed with this hotel, especially as we had booked it based on good reviews that we had seen. Firstly, the TV in our room didn't work, which was a major thing as we wanted to watch England v Norway in the World Cup that evening. We were swiftly moved to another room, which was huge, with two bedrooms and two TVs (which worked!). All seemed great! However, the cleanliness of the room was quite shocking. On the bedside table were someone's dried up contact lenses that they had obviously removed before they'd gone to sleep! Yuk. There were two wooden stirrers for the tea/coffee which had been previously used and placed back! You could see they'd been used because of the tea stains on them! I'm amazed the cleaners hadn't spotted this. TBH, the contact lenses and the used stirrers left me feeling a bit nauseous .... if those things had been missed during the cleaning process, what else had? Had the bed sheets even been changed ... makes you wonder.

Dear Emily B., Thank you for taking the time to share your feedback. We are very sorry to learn that your stay did not meet your expectations. While we're pleased that our team was able to quickly move you to another room when the television in your original room was not working, I sincerely apologize for the unacceptable cleanliness issues you encountered in the new room. Please be assured that this is not representative of our usual standards. Your comments have been shared with our housekeeping team and management so that this can be thoroughly investigated and additional checks reinforced to ensure this does not happen again. We appreciate you bringing these matters to our attention, as guest feedback helps us improve. We hope you will consider giving us another opportunity in the future to provide the high standard of stay that our guests expect. Kind regards, Thanking You, Trevor Fernandes Front Office Manager

John B. Couples - 7/13/2026 Confirmed reviews ALL

Dear John B., Thank you for taking the time to share your feedback. We're delighted to hear you received a friendly welcome and enjoyed your room. We also appreciate your comments about the lift and breakfast. Guest feedback is invaluable in helping us improve, and we'll share your observations with the relevant teams as we continue to enhance our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Thanking You, Trevor Fernandes Front Office Manager

Natalie P. Business - 7/11/2026 Confirmed reviews ALL

Friendly staff, great facilities including meeting/conference rooms and mini fitness centre. However, few issues such as slow draining of basin trap, soap dispenser by shower was wrong way around so could not work out what it was when showering, disposable bags in toilet only had one left in it and spotlight by door did not work. Also, breakfast was decent but no mushrooms, scrambled egg was quite bland and some mornings cheese and beans was not very fresh. I suggest they should also leave cutlery out for customers to use as otherwise you need to ask. Also, may need more staff for busy days as had to wait for table to ve tidied and set up for a while one morning due to business of staff.

Dear Natalie P., Thank you for taking the time to share such detailed feedback about your stay. We're pleased to hear you enjoyed our friendly staff and appreciated our facilities, including the meeting and conference rooms and fitness centre. We also appreciate you highlighting the areas where we can improve. We're sorry to learn about the maintenance issues in your room. We're also grateful for your feedback on breakfast. We're sorry it didn't consistently meet your expectations, particularly regarding the quality and variety of some items and the availability of cutlery during service. We understand how the busy breakfast period impacted your experience, and we'll review your suggestions with our food and beverage team to help improve both the offering and service during peak times. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience. Thanking You, Trevor Fernandes Front Office Manager

Sarah W. Families - 7/8/2026 Confirmed reviews ALL

Dear Sarah W., Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We would like to clarify that your reservation was for our Standard Room category. However, as a gesture of goodwill, we were pleased to provide you with upgrade to our Privilege Room. This room type includes single amenities. Unfortunately, our reception team did not notify housekeeping to provide the additional items required for the second guest after doing both rooms upgrade. We also apologise that your message sent via the QR code was not responded to before your departure. These issues do not reflect the standard of service we aim to provide. We appreciate your feedback, as it helps us improve our communication and procedures to prevent similar situations in the future. We hope you will consider giving us another opportunity to provide you with the high standard of stay we strive to deliver. Thanking You, Trevor Fernandes Front Office Manager

Web-users rating

Other web-users rate our hotel

564 reviews 8.8/10 Location
974 reviews 8.1/10 Room
939 reviews 8.9/10 Service
21 reviews 6.7/10 WiFi
484 reviews 8.6/10 Cleanliness
391 reviews 7.3/10 Breakfast
287 reviews 6.1/10 Food
163 reviews 9.5/10 Vibe

43 reviews 8.9/10 Location
80 reviews 7.8/10 Room
79 reviews 9/10 Service
40 reviews 7/10 Breakfast
39 reviews 8.4/10 Cleanliness
24 reviews 6.2/10 Food

26 reviews 8.8/10 Location
67 reviews 7.8/10 Room
71 reviews 9/10 Service
23 reviews 8.7/10 Cleanliness
22 reviews 6.2/10 Breakfast
19 reviews 5.4/10 Food

34 reviews 8.7/10 Location
65 reviews 8.6/10 Room
56 reviews 9/10 Service
36 reviews 8.9/10 Cleanliness
25 reviews 7.4/10 Breakfast
18 reviews 5.9/10 Food

25 reviews 9.1/10 Location
43 reviews 7.8/10 Room
44 reviews 8.9/10 Service
22 reviews 9/10 Cleanliness
15 reviews 7.4/10 Breakfast
13 reviews 6.3/10 Food
7 reviews 9.4/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Newport offers a variety of accommodations including:

Classic room, 1 double bed
Classic room with view, 1 king bed
Classic room, 2 single beds
Privilege Room with 1 kingsize bed, River side
Standard Accessible Room with 1 double bed
Junior Suite with skyline views, 1 super king bed & sofa
Deluxe Suite with river views, 1 super king bed & sofa

We offer family rooms and suites with stunning city or river views.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Newport, check-in is available from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Newport regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.