Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.5/5 644 reviews

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Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  644 reviews

Once again a great stay

Customer review rating 5.0/5

Rob Business - Confirmed reviews ALL

once again a geat stay at teh Mwercure , Newport 2 nights an this time including a company chrismas dinner for 126 staff , which the Mercure staff looked after very well. regards,

Dear Rob C., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Customer review rating 5.0/5

Robert Couples - Confirmed reviews ALL

Very happy and informative staff

Dear Robert D., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 5.0/5

Mark Business - Confirmed reviews ALL

Lovely staff, in particular front of house. Mollie, Alex, Karin and now new staff Amy. Always professional and friendly

Dear mark j., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great staff, always helpful, from front desk to breakfast room.

Dear Kieth C., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adequate hotel with poor food & beverage

Customer review rating 3.0/5

Colin B. Business - Confirmed reviews ALL

I haves stayed at the Mercure Newport every couple of months since it opened. The bedrooms are consistently clean and adequately equipped. Food and beverage has never been good but has slipped from adequate to poor. Restaurant service is erratic, frequently menu and wine list items are unavailable, generally without the knowledge of servers. Breakfasts are extremely poor - fried eggs congealed, scrambled eggs grossly over cooked, boiled eggs almost raw, bacon poor quality and congealed, sausages burnt to cinders. Condiments and bread are low quality. Most guests I speak to are highly critical.

Other web-users rate our hotel

  • 713 reviews 8.8/10 Location
  • 1,176 reviews 8.3/10 Room
  • 1,065 reviews 9.1/10 Service
  • 27 reviews 4.7/10 WiFi
  • 535 reviews 8.9/10 Cleanliness
  • 411 reviews 8.1/10 Breakfast
  • 250 reviews 9.8/10 Vibe

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