Location great for Festival. Room only ok, though, overpriced for what it was.

I reserved a family room because I traveled with a friend and the hotel first gave me a double room, then gave me a twin room.

Breakfast is poorly organized , chaos. The coffee machine had a line up then stopped working because it had run out of milk. The scrambled eggs and fruit had also run out, requiring many trips to get these items. There should-be 2 coffee machines and staff need to monitor the food and drink supplies. Many people put their gloves on a chair while they were eating then went back to the food counters, .so that is not hygienic.

I arrived after a very long drive/travelling day. The reception staff did not have the courtesy to ask how my travels were and instead just focused on their administrative procedures of wanting me to pay right away even though we had established that I would double-check the correct billing address for my company. As a customer, I am not interested in your enterprise's admin procedures and especially not what is more suitable to you after a long day of travel! My company has a corporate account with you, so it should not be an issue to pay at checkout either. Further, the checkin staff's demeanor was patronising, it did not seem that they are interested in the customer, but instead focus on convenience for the hotel, which is not an experience I normally have when travelling. The breakfast room was crowded, is there a way to avoid that during a global pandemic?

We had a very comfortable stay with helpful staff and a good size breakfast buffet. The only small issue would be that the breakfast buffet was a bit crowded.

No heating. Unacceptable