Novotel Nuernberg Centre Ville 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,418 reviews

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Bahnhofstrasse 12, 90402 NUERNBERG, Germany

Description

Hotel extras

  • Family rooms, children's playrooms, buggy rental and special family offers

  • Green Key certified! We attach great importance to sustainability

  • Wellness and fitness area with a view over the rooftops of Nuremberg

  • Free WIFI available in all rooms

  • Park safely: 125 spaces in our parking garage (subject to availability)

Our accommodation(s)

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Hotel location

Novotel Nuernberg Centre Ville

Bahnhofstrasse 12
90402 NUERNBERG
Germany

GPS:49.44695, 11.085784

Telephone
Fax +49 911 30035777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIZZERIA POSTA

Our Pizzeria Posta serves Italian dishes such as pizza, pasta, antipasti and daily specials. The restaurant is open daily from 5 PM to 10 PM. Buon appetito.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,418 reviews

Customer review rating 2.5/5

Tony G. Couples - Confirmed reviews ALL

I would have marked the hotel much higher apart from the fact that our room wasn’t cleaned etc during our two night stay. We had to go to reception the following evening to request some more toilet roll etc as our room hadn’t been made up. We also asked of it was possible to get some more complimentary water for the room and was told that it was strictly one bottle whether you stay one night or any amount. You’d have thought that as they had missed cleaning our room, a bottle of water was the least they could offer! Anyway I ended up buying one from the bar at €6.50. Note to anyone else - bring your own from the nearest shop!! On the plus side, the hotel and rooms are modern and a decent size and my review would have been totally positive if it wasn’t for the maid service etc

Dear Tony, Thank you for taking the time to share your detailed feedback. We truly appreciate your balanced review. We are very pleased that you liked the modern style of the hotel and the comfortable room size. At the same time, we sincerely regret that your stay was negatively impacted by the missed room service. This should not have happened, and we fully understand your frustration – especially having to request basic amenities such as toilet paper at reception. That does not reflect the standard we aim to deliver. Regarding the complimentary water, you are correct that our standard policy includes one bottle per room upon arrival. However, in a situation where housekeeping service was missed, a gesture of goodwill would certainly have been appropriate. We are sorry that this was not handled more flexibly in your case. Please be assured that we will review this internally with our housekeeping and front office teams to prevent similar situations in the future. We hope you might give us another opportunity to provide you with the fully positive experience you originally expected. Kind regards, Novotel Nürnberg Centre Ville Team

Customer review rating 3.5/5

Richard T. Business - Confirmed reviews ALL

Everything about the stay was great apart from one thing: the breakfast room staff really need training on allergens, in particular regarding vegan food. They were unable to tell me what was and wasn't vegan, and I'm unsure they even understand what vegan means. They conflated it with gluten-free, which is a completely different dietary requirement and is absolutely nothing to do with veganism. Despite the great big plaque on one of the counters announcing that all staff are allergen trained, I had to ask the staff to show me the packaging of a few food items to explain to them that, for example, the muesli, or even the oats(!) were indeed vegan, as they were telling me they were not. Please provide them with detailed training on this as it is extremely disappointing to not know what I can and cannot eat in the morning. Crucially, one mistake that happens a lot is that, if staff don't see a clear 'vegan' label on pack, they assume it isn't vegan. This is not the case, you always need to check the ingredients: if there are no animal products in the ingredients, then it's vegan. Another big mistake staff often make is that if they see 'may contain milk/eggs', they believe it is not vegan. Again, that's not the case. Possible cross-contamination with animal foods does not stop a food from being vegan. Happy to discuss this matter over the phone or via email with you. As someone who has worked in the food industry for years and who stays with you for Biofach every year, it was a disappointing experience and I hope you can rectify it. Many thanks, Richard

Dear Richard, Thank you for your detailed and very constructive feedback. We truly appreciate you taking the time to explain the situation so clearly. First of all, we sincerely apologize for the confusion and frustration you experienced at breakfast. You are absolutely right: vegan, gluten-free, and other dietary requirements are fundamentally different categories, and it is essential that our team understands these distinctions properly. It is not acceptable that you had to explain ingredient lists to our staff or request packaging in order to clarify what is suitable for you. We do provide allergen training, as indicated, but your feedback shows very clearly that there is a gap between formal training and practical confidence in handling vegan enquiries. In particular, your point about “may contain” statements and the incorrect assumption that the absence of a vegan label automatically means a product is not vegan is well taken. Staff must understand how to read ingredient lists correctly and differentiate between ingredients and precautionary cross-contamination statements. We will address this matter internally and arrange for additional, more detailed training for our breakfast team, with a specific focus on plant-based diets and correct communication with guests. Your feedback is especially valuable given your professional background in the food industry and your regular stays with us during Biofach. If you are open to it, we would indeed welcome further exchange via email to better understand your expectations and improve our processes accordingly. Thank you again for bringing this to our attention. We hope to welcome you back and provide you with a breakfast experience that meets the standards you rightly expect. Kind regards, Novotel Nürnberg Centre Ville Team

Customer review rating 3.5/5

Gerhard T. Business - Confirmed reviews ALL

Gutes Business Hotel, Top Lage

Lieber Gerhard, vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie unser Haus als gutes Business Hotel wahrgenommen haben und insbesondere unsere zentrale Lage hervorheben. Die Nähe zum Hauptbahnhof sowie zur Innenstadt ist für viele Geschäftsreisende ein großer Vorteil – umso schöner, dass dies auch für Sie gut gepasst hat. Wir würden uns freuen, Sie bei Ihrer nächsten Reise nach Nürnberg wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team vom Novotel Nürnberg Centre Ville

Customer review rating 1.0/5

Robert I. Business - Confirmed reviews ALL

The woman (she spoke Czech) who was attending the door to the breakfast room on Monday, February 2, 2026 around 7:40 A.M., was entirely unprofessional and ill prepared to manage a simple and basic responsibility. When we checked in, the receptionist told us one of our TWO rooms had breakfast (my wife and two children were guests of this hotel). We decided which two of us four would have the two breakfasts we were told by reception would be waiting for us in the morning. The woman at the door seemed unclear about this matter and told us, "You have only two breakfasts, not four." I said, "I understand." She said, "Only the two adults can have breakfast." I said, "I will not have breakfast, but my wife and one of our children will." The woman then said, "You can have breakfast for your whole family." I asked, "How much is the breakfast?" She said, "24 €uros." I said, "I am not spending 24 €uros for breakfast, I just want to sit with my family." To which she said, "Well, none of you have breakfast on this booking." I told her, "The man checking us in at reception last night told us we did have two breakfasts as part of our booking." Here is the point...instead of simply suggesting we go to Reception to discuss this matter, she was trying to get us to purchase breakfast!! It was then discovered that my wife spoke Czech and this unprofessional "Prison Guard" volunteered her Czech and they had an exchange. It was then that I said, "Let's go! We're not staying here to discuss this." Her story changed like the weather in Chicago...at every moment. We did not get breakfast, we did not get an explanation about how this matter came to be, and we left your establishment not wanting to dwell on such an unprofessional and unnecessary moment. I was a guest in Nürenmberg, invited to work with one of your city's most important cultural institutions. It was a return visit as I had been invited back by the same institution I had served two years prior to this event. I never expect or demand special treatment of any kind as I believe that arrogance is rewarded with the same. We were very patient, calm, and without any aggression–this is my basic and fundamental behavior in all public and private matters. In all my years of travel around the world, I have never experienced such reckless pettiness and unprofessionalism from any service staff, truly. Had your representative been polite and directed us to a proper discussion on this matter with Reception, instead of trying to SELL us breakfast, perhaps this matter would have been resolved more efficiently and with a better result of understanding the matter. It was not my doing that your receptionist told me that breakfast was included for one room–I did not broach this subject, this is what I was told without asking about the item when we were checking in. Will we return to your hotel? I really doubt it considering this experience. In fair candidness, this is only about ONE unprofessional individual who simply lacks the common sense of how to manage such a situation efficiently. We had no issues with anyone else.

Dear Robert, thank you for sharing your experience with us. We are very sorry to read how your visit to the breakfast restaurant unfolded and that this situation had such a negative impact on your overall stay. What you describe does not reflect the level of professionalism, clarity, and hospitality we strive to provide to our guests. In a situation where there is uncertainty regarding breakfast entitlement, the correct and appropriate approach would have been to calmly and politely refer you to our reception for clarification. We regret that this did not happen and that the communication you experienced was inconsistent and confusing. It was never our intention to put you in an uncomfortable position or to give you the impression that you were being pressured to purchase breakfast. We fully acknowledge that the information you acted upon was provided to you at check-in, and any internal misunderstanding should have been resolved by our team without involving you or your family in a stressful discussion. Breakfast should be a pleasant start to the day, and we sincerely regret that this was not the case for you. Your feedback has been taken very seriously and will be addressed internally to ensure clearer communication and a more solution-oriented approach in the future. We are especially sorry that this incident overshadowed your visit to Nürnberg and left you with such a disappointing impression of our hotel. Thank you for your honest and detailed feedback. We truly regret this experience and hope that, despite this incident, you will remember that it was not representative of the service we aim to deliver. Kind regards The Novotel Nürnberg Centre Ville Team

Customer review rating 1.5/5

Dimitar K. Business - Confirmed reviews ALL

I booked an Executive Room through the Accor app, which I prepaid in full and which was non-refundable. Upon arrival at the hotel, your staff informed me that there were no Executive Rooms available and that they could only offer me a Standard Room instead. At check-out, your staff member behaved unprofessionally, appeared irritated, and was unable to issue an invoice for my stay, promising instead to send it to me by email later. Naturally, this never happened, and I had to contact you again by email in order to receive the invoice. I am extremely disappointed and surprised by the behavior of your staff and by the overall handling of my stay.

Dear Dimitar, thank you for taking the time to share your feedback. We sincerely regret to read about your disappointment and the issues you experienced during your stay with us. Please accept our sincere apologies that the Executive Room you prepaid and booked via the Accor app was not available upon your arrival. This situation does not reflect our standards, and we fully understand how frustrating this must have been—especially given that the booking was non-refundable. Offering you only a Standard Room in this case was not the level of service you rightly expected. We are equally sorry about your check-out experience. Unprofessional behavior, visible irritation, and the inability to issue an invoice on the spot are unacceptable. The fact that the promised invoice was not sent proactively and that you had to follow up again is particularly disappointing, and we fully understand your frustration. Please be assured that we take your feedback very seriously. We are reviewing both the room allocation process and the service behavior at check-out internally to ensure that such situations are avoided in the future. Your comments have been shared with the relevant department heads. We would appreciate the opportunity to discuss this matter with you personally and to look into an appropriate gesture of goodwill. If you wish, please contact us directly by replying to the email you received from us or via our hotel email address, quoting your stay details. Once again, we apologize for the inconvenience caused and for not meeting your expectations on this occasion. Kind regards Your Novotel Nürnberg Centre Ville Team

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