Novotel Nuernberg Centre Ville Hotel 4 stars

Reception during check in was lukewarm at best, housekeeping did not make up the room two days in a row despite having the 'please make up room' sign at the door. Complained to the front desk after the 2nd occurrence and someone was sent to do a quick clean up of the bathroom. Trash was not taken away and bed was not made. Definitely not the Novotel standard I'm accustomed to and all in all a disappointing stay.

Pretty nice experience and great location

Hotel location anf rooms are nice. Staff sometimes very friendly but sometimes not

OK, but the room was never cleaned whilst we were there and there was a complete lack of toiletries including soap which we consider very important.

The Hotel is nicely equipped and the rooms are clean and have cosy beds. Spa area and poolsite are nice to relax at after a long day. I can really recommend the breakfast.

Stayed about dozen of times during the year. Good price/quality ratio.

Customer Service was exceptional

Breakfast and room are very good, however, it is annoying that the WLAN is extremely slow and disconnecting very often.

As expected after numerous previous experiences

Very nice place, recommended. The breakfast could be better, however it is good. I returned to my room one afternoon arround 04:00 pm and the room was not cleaned yet. I had to call the reception for that who immediately sent someone. Other than that, everything was perfect. Thanks to all the staff.

We booked a family executive room, we were really pleased with the room, extremely comfortable beds, proper folding bed with a very good mattress for my daughter and also a comfortable sofa bed for my son. E everything was brand new. Their breakfast room had a kids playroom next to the Restaurant, so parents can have a coffee and relax after the breakfast, whilst kids are playing. I will warmly recommend this Hotel. Very friendly Staff also. Thank you.

We had a perfect 4-night stay in this Novotel. The location is great - just a 10-minutes walk from Old Town and shopping malls. (Ok, it's located between the railway and a busy street, but it's not bad.) Rooms were really big and comfortable. Breakfast delicious and variety of food one of the best I've seen. Underground car park safe and convenient. Staff very kind - I'd love to say they were helpful, but since we did not experience any problems during our stay - the help was simply not needed! :) Special thanks to Daniel from the front desk for a great check-in and -out experience. :)

Very great hotel and all the staff were excellent . Very happy to stay again in the future or recommend to other friends.

The staff at reception is clearly not happy to be there. They dont even look at you or smile. Also hotel staff tried to enter our room twice at 9am and 10am...without any reason closed the door and left trough the corridor. No excuse nothing just closed door and left. It was not the cleaning team. They came latter around 11am when we were chevking out. That was fine. Cleaning was very good and rooms were perfect.

very modern, clean and well appointed hotel. ideal for the main station and main areas of interest in Nürnberg. Well trained and very attentive staff. I would certaily recommend this hotel to anyone travelling to Nürnberg on holiday or for business.