Dear Benjamin, thank you for taking the time to share your feedback. We are pleased that you enjoyed our hotel and its amenities, particularly the swimming pool and sauna. However, we are sorry to hear about your frustrating experience at breakfast. We understand that the glass shelf above the hot buffet made it difficult for you to reach certain dishes comfortably. Your comments regarding the accessibility and design of the buffet are valuable, and we will review them with our breakfast team. We are particularly concerned by your description of how our staff addressed you when you tried to access the food from the other side. Even when certain areas are reserved for staff for hygiene or safety reasons, our colleagues should always explain this politely and offer assistance. Being spoken to in the manner you describe is certainly not the experience we want our guests to have. We sincerely apologize for this unpleasant interaction and will address your feedback with the team. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more pleasant breakfast experience. Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Magdalena, thank you very much for sharing your feedback and for choosing to stay with us again! We are delighted that you appreciate our central location, with Nuremberg’s historic Old Town and excellent public transport connections just a short walk away. We fully understand that having a bottle of water readily available in your room would be convenient, especially after a long journey. As part of our sustainability efforts, we have decided not to provide complimentary bottled water in our standard rooms. However, as indicated in our guest rooms, Nuremberg’s tap water is of excellent drinking-water quality and can be enjoyed directly from the tap. Additionally, our complimentary water station on the 6th floor offers chilled and room-temperature water, both still and sparkling. Guests staying in our Executive rooms also benefit from a complimentary minibar. We appreciate your understanding and your constructive feedback. We hope to welcome you back to Novotel Nürnberg Centre Ville soon! Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Gerhard, thank you very much for your wonderful review! We are delighted that you enjoyed your stay with us, even if it was only for one night. It is lovely to hear that you appreciated our central location near the main train station, the comfort and quietness of your room, and our generous breakfast buffet. We are especially pleased that you enjoyed your dinner in our restaurant and found our team so friendly. Your kind words are a wonderful compliment, and we will gladly share them with our colleagues. We are also happy that you were able to enjoy your welcome drink. We understand that you would have preferred a whisky, although the selection of drinks included in the welcome voucher is limited to softdrinks, beer and wine. For your next visit, our underground parking garage offers a convenient option directly at the hotel. We look forward to welcoming you back to Novotel Nürnberg Centre Ville! Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Salma, Thank you very much for your detailed feedback and for choosing to stay with us again! We are delighted to hear that your second stay at Novotel Nürnberg Centre Ville was just as enjoyable. It is wonderful to know that you appreciated our convenient location near the main railway station and within walking distance of the Old Town. We are also pleased that you were happy with the smooth check-in and check-out, your spacious and comfortable Executive Room, and the cleanliness and amenities provided. We are glad you enjoyed our breakfast and found plenty of choice despite the busy atmosphere. And it is especially nice to hear that you finished your stay with a delicious meal at Pizzeria Posta – we will be happy to share your compliments with the team. Thank you again for your kind words. We look forward to welcoming you back for your third stay! Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Vera, Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed having breakfast as a family and that our Spielezimmer next to the breakfast area was a great addition for your children. We are very sorry, however, about the breakfast charge you describe. Being charged for a service before you had even checked in and then being told that the charge could not be corrected is understandably frustrating. This is certainly not the experience we want our guests to have. We would be very happy to look into the matter again and kindly invite you to contact us directly by email. This will allow us to review your invoice once more and see how we can assist you with the matter now. We sincerely apologize for the inconvenience and hope that we can resolve this for you. Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Sayaka, Thank you very much for your positive feedback! We are pleased that you appreciated our convenient location and found your room spacious. It is great to know that our hotel was a comfortable base for your stay in Nuremberg. We hope to welcome you back to Novotel Nürnberg Centre Ville in the future. Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Alan, thank you very much for your wonderful feedback and, most importantly, for choosing to stay with us every time you visit Nuremberg! We are delighted that our location works so perfectly for you, with both the historic city centre and the main train station just a short walk away. Having returning guests like you is one of the greatest compliments our team can receive. Thank you for your continued loyalty. We are already looking forward to welcoming you back on your next visit to Nuremberg! Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Joanne, thank you very much for your positive review! We are delighted that you enjoyed our spacious hotel and the generous size of our rooms. It is also great to hear that you appreciated the convenience of our underground parking and our central location, with Nürnberg’s Old Town just a short walk away. We hope to welcome you back to Novotel Nürnberg Centre Ville on your next visit to the city. Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Matthew, thank you very much for your wonderful review! We are delighted that our central location made Novotel Nürnberg Centre Ville a convenient stop on your journey to Paris. It is also great to hear that you found the hotel well maintained and enjoyed a comfortable and relaxing night with us. We hope to welcome you back again – perhaps next time for a little longer to explore Nürnberg as well. Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Tonny, thank you for returning to our hotel for the third time and for sharing your feedback so openly. We are pleased that you once again enjoyed our rooms, the friendliness of our team and especially our pool area. At the same time, it is disappointing to hear that your impression of our breakfast has declined over your successive visits. Particularly from a returning guest, this is feedback we take seriously. Our breakfast buffet is intended to offer a broad selection and a quality that reflects its price. We are therefore sorry that you felt the price-quality ratio did not meet expectations this time. We will gladly pass your comments on to our breakfast team for review. Regarding parking, our underground garage is charged separately, with the rates communicated on our website and booking platforms. The pricing is aligned with comparable parking facilities in our central city location. Thank you again for your loyalty and your candid feedback. We hope that on your next visit we can once again convince you in all areas – including breakfast. Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Philip, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed a relaxing stay and that our attentive, guest-focused team made such a positive impression on you. It is especially pleasing to know that you would have no hesitation about staying with us again. We look forward to welcoming you back to the Novotel Nürnberg Centre Ville! Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Vikrant, Thank you very much for your kind and encouraging feedback! We are delighted that you enjoyed your two-night stay and appreciated the smooth check-in, our supportive team and the well-maintained hotel. Your words are a wonderful motivation for our entire team. We hope to welcome you back to the Novotel Nürnberg Centre Ville in the future! Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Juri, Thank you very much for your positive feedback! We are delighted to hear that everything went well during your stay and that you found our prices for both the parking and the bar reasonable. We hope to have the pleasure of welcoming you back to the Novotel Nürnberg Centre Ville soon. Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Marcin, Thank you for your feedback. We are pleased that you enjoyed our breakfast, the quietness of your room and the comfort of the bed. We are sorry that the body lotion dispenser was empty and that you had to contact us to have it refilled. This should of course have been checked and taken care of before your arrival. We will share your feedback with our Housekeeping team to help prevent this from happening again. We hope to welcome you back for an even more comfortable stay. Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Brian, Thank you very much for your positive feedback! We are pleased to hear that you appreciated our convenient location and the parking facilities at the hotel. We hope to welcome you back to the Novotel Nürnberg Centre Ville soon. Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Daniel, Thank you very much for your kind feedback! We are delighted that the upgrade was a welcome surprise after your long business trip and that you enjoyed the spacious and clean room as well as the minibar. It is always a pleasure to make our guests’ stay a little more comfortable, especially after a long journey. We hope to welcome you back to the Novotel Nürnberg Centre Ville on your next business trip! Best regards, Your team at Novotel Nürnberg Centre Ville

Dear Ahmed, thank you very much for your wonderful review! We are delighted that you and your family had a perfect stay with us and enjoyed the upgrade to one of our Executive Rooms. It is great to hear that you appreciated our central location, the cleanliness of the hotel, and especially the helpful service provided by our reception and restaurant teams. We will be very happy to share your kind words with them. We are also pleased that our relaxation pool provided the perfect place to unwind after a long day exploring Nürnberg with the children. Thank you for choosing Novotel Nürnberg Centre Ville for your family stay. We look forward to welcoming you and your family back again soon! Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Girleide, thank you very much for this wonderful and thoughtful review! We are delighted that you enjoyed our central location, the spacious room and especially the comfort of the bed. It is particularly rewarding to hear that you noticed the small details and the care our team puts into preparing each room. Your comment about the blackout curtains is a lovely example of how seemingly little touches can make a real difference to a guest’s experience. We are also very grateful for your kind words about our attentive staff and will be happy to share your compliments with the entire team. We hope to welcome you back to Novotel Nürnberg Centre Ville for another relaxing stay soon. Kind regards, Your team at Novotel Nürnberg Centre Ville

Dear Ibrahim c., thank you for taking the time to share your feedback. We are sorry to read that your stay left you with such a negative impression. We take comments regarding cleanliness and the conduct of our team seriously, as both are fundamental to the standards we expect. At the same time, we are surprised by your description of our staff “throwing tickets” at you, as such behaviour would be completely unacceptable and does not correspond with the service standards we expect from our team. We would therefore appreciate further details about this incident so that we c. investigate it properly. We would also like to clarify your statement regarding parking charges. Our underground parking is not included in the room rate, and the applicable fee is communicated transparently on our hotel website and the major booking platforms. In addition, the parking charges are displayed several times at the entrance to the underground garage and are also stated in our Room Directory. Therefore, the parking fee is not an undisclosed charge that is only presented to guests at check-out. We regret that your overall experience did not meet your expectations. Nevertheless, we believe it is important to put these points into context while taking any specific and substantiated service or cleanliness concerns seriously. Kind regards, Your team at Novotel Nürnberg Centre Ville