Novotel Nuernberg Centre Ville 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,666 reviews

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Novotel Nuernberg Centre Ville - Image 1
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Bahnhofstrasse 12, 90402 NUERNBERG, Germany

Description

Hotel extras

  • Family rooms, children's playrooms, buggy rental and special family offers

  • Green Key certified! We attach great importance to sustainability

  • Wellness and fitness area with a view over the rooftops of Nuremberg

  • Free WIFI available in all rooms

  • Park safely: 125 spaces in our parking garage (subject to availability)

Our accommodation(s)

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Hotel location

Novotel Nuernberg Centre Ville

Bahnhofstrasse 12
90402 NUERNBERG
Germany

GPS:49.44695, 11.085784

Telephone
Fax +49 911 30035777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIZZERIA POSTA

Our Pizzeria Posta serves Italian dishes such as pizza, pasta, antipasti and daily specials. The restaurant is open daily from 5 PM to 10 PM. Buon appetito.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,666 reviews

Customer review rating 4.5/5

Karel J. Couples - Confirmed reviews ALL

The hotel itself is very close to the heart of the city, nevertheless it's accessible very well by car/train and advantageous in general. We're talking about a generous parking lot, spacious room (thank you for a pleasureable upgrade), rich breakfests, affable staff and an excellent beer in the bar:-) We spent here two nights during travelling to Brussels. In both cases, we were extremely satisfied and looking forward to our next stay at Novotel Nuernberg.

Dear Karel, thank you very much for your wonderful feedback and for choosing our hotel during your travels. We are delighted that you appreciated our central yet easily accessible location, as well as the convenience of our parking facilities. It is also great to hear that you enjoyed the spacious room and your upgrade, our rich breakfast selection, the friendly staff, and even the beer at the bar. Knowing that you stayed with us twice on your journey to Brussels and were extremely satisfied on both occasions means a lot to us. We are already looking forward to welcoming you back to Novotel Nürnberg Centre Ville on your next trip. Best regards Your team from Novotel Nürnberg Centre Ville

Customer review rating 5.0/5

Sophia A. Couples - Confirmed reviews ALL

Super

Liebe Sophia, herzlichen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie Ihren Aufenthalt als „super“ empfunden haben. Wir würden uns freuen, Sie bald wieder im Novotel Nürnberg Centre Ville begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team vom Novotel Nürnberg Centre Ville

Customer review rating 2.5/5

Lazaros L. Couples - Confirmed reviews ALL

Upon my arrival at the Novotel Nuremberg, the staff member informed me that I had to pay an additional 60 euros as a deposit for my stay, because there were afraid in case I make any expenses the hotel must have a guarantee!!! Note that, I have never been asked for a deposit by hotels in this chain before. Although I requested to settle my stay upon arrival, to pay the whole amount for my stay, she insisted that this was not possible. After informing the hotel manager about my disagreement, the manager told me that if I didn't pay the 60 euros, I would not be allowed to stay at the hotel and should find somewhere else to stay. His attitude was offensive and dismissive towards me, saying that this is the hotel's policy and if I like it, I can stay, otherwise, I can leave. Because I have been a Silver member at Accor Hotels for years, I consider this to be the most unprofessional behavior I have encountered in my life from a hotel manager who is acting like an owner or the hotel and it truly discredits your hotel. I'm sorry that this person was chosen for this position. At last I suggest to visit Greece to learn about greeck hospitality!

Dear Lazaros, thank you for your feedback. We would like to clarify that a pre-authorization on the credit card is a standard procedure in the hotel industry and is carried out in the vast majority of hotels – not only within Accor. It serves as a guarantee for any potential additional charges during the stay and is not an actual charge. For this reason, we cannot agree with your assessment of this being unusual or inappropriate. Regarding your statement about the interaction with the hotel manager, we would also like to note that the description does not reflect the situation as we understand it. If you wish to clarify this further, we would kindly ask you to specify whom you spoke with, as the hotel manager was not involved. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 5.0/5

Ginette B. Couples - Confirmed reviews ALL

Excellent experience!

Dear Ginette, thank you very much for your excellent feedback. We are delighted to read that you enjoyed our location, the breakfast menu, and the service at the front desk. It is also great to know that you found your bedroom very clean. “Excellent experience” is exactly what we strive for – thank you for sharing this. We look forward to welcoming you again at Novotel Nürnberg Centre Ville. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 4.0/5

Timur K. Business - Confirmed reviews ALL

The hotel's located 5 mins walk out from Hauptbahnhof

Dear Timur, many thanks for sharing your impressions. We’re pleased to hear that our convenient location close to the main station and city center met your expectations. It’s equally rewarding to know that you enjoyed a comfortable stay with us – something we continuously strive to provide through our well-maintained and thoughtfully designed rooms. We would be happy to welcome you back again in the future. Best regards Your team from Novotel Nürnberg Centre Ville

Other web-users rate our hotel

  • 1,272 reviews 9.3/10 Location
  • 1,401 reviews 7.8/10 Room
  • 1,017 reviews 8/10 Service
  • 72 reviews 2.3/10 WiFi
  • 918 reviews 8.2/10 Breakfast
  • 579 reviews 7.1/10 Cleanliness
  • 486 reviews 8/10 Pool
  • 359 reviews 8.7/10 Wellness Area

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