Novotel Nuernberg Centre Ville 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,825 reviews

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Bahnhofstrasse 12, 90402 NUERNBERG, Germany

Description

Hotel extras

  • Family rooms, children's playrooms, buggy rental and special family offers

  • Green Key certified! We attach great importance to sustainability

  • Wellness and fitness area with a view over the rooftops of Nuremberg

  • Free WIFI available in all rooms

  • Park safely: 125 spaces in our parking garage (subject to availability)

Our accommodation(s)

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Hotel location

Novotel Nuernberg Centre Ville

Bahnhofstrasse 12
90402 NUERNBERG
Germany

GPS:49.44695, 11.085784

Telephone
Fax +49 911 30035777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIZZERIA POSTA

Our Pizzeria Posta serves Italian dishes such as pizza, pasta, antipasti and daily specials. The restaurant is open daily from 5 PM to 10 PM. Buon appetito.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,825 reviews

Customer review rating 3.5/5

Rohan P. Business - Confirmed reviews ALL

Rooms were clean with gym , Sauna and swimming facilities. The only thing I didn’t like was the air conditioner was not working , and it was a hot day. It got really uncomfortable

Dear Rohan, thank you for your feedback. We are pleased that you enjoyed our central location, the cleanliness of your room, and our wellness facilities including the gym, sauna and pool. At the same time, we are sorry to hear that you experienced discomfort due to the air conditioning. Especially on warmer days, a comfortable room temperature is important. Had we been informed during your stay, our team would have gladly checked the system and assisted in finding a solution. Thank you for bringing this to our attention. We hope to welcome you again at Novotel Nürnberg Centre Ville. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 4.5/5

Peter C. Business - Confirmed reviews ALL

I love this hotel—even though this is probably only my second time staying here.

Dear Peter, thank you very much for your feedback. We are delighted to read that you love our hotel and that you chose to stay with us again. Returning guests are the greatest compliment we can receive. We hope that your next visit will be just as enjoyable and look forward to welcoming you back to Novotel Nürnberg Centre Ville soon. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 3.5/5

Charalampos S. Families - Confirmed reviews ALL

Location was good. Parking excellent. There was no heating. We had to clean the room as it wasn’t good enough. Some really helpful stuff and some that they didn’t care at all.

Dear Charalampos, thank you for taking the time to share your feedback. We are pleased that you appreciated our location and the convenience of our underground parking facilities. At the same time, we regret that several aspects of your stay did not meet your expectations. We are sorry to hear that you were not satisfied with the cleanliness of your room and that the service experience felt inconsistent. Providing attentive and welcoming service is very important to us, and we regret that this was not reflected throughout your stay. We also apologize for the inconvenience regarding the room temperature. Had we been informed during your stay, our team would have been happy to assist in finding a suitable solution. Thank you for your honest feedback, which helps us continue to improve. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 3.5/5

David R. Friends - Confirmed reviews ALL

Comfortable room. Excellent breakfast buffet. Dinners average. Poor reception. Waiting at desk, senior staff came from office but ignored me waiting. Just stood at desk doing other things. Seemed rude. Finally regular receptionist came out, but not clued up and failed to answer my question. I gave up. Only towards the end of my stay was there a new (Indian?) receptionist who was first class. Very polite and helpful and able to deal with everything efficiently. The hotel bar completely lacks any ambiance. Just plain tables and chairs. Wide open and rather bare without any decor. Simply an extension of the lobby. I had stayed previously in Dresden at the Premier Inn on Dr. Külz-Ring and much preferred it. Definitely truly 4* although no actual rating!

Dear David, thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed the comfort of your room and our breakfast buffet. It is also wonderful to hear that one of our reception team members left such a positive impression through her professionalism, friendliness and efficiency. At the same time, we regret that other interactions at the reception desk did not meet your expectations. As hospitality and service are among the aspects most frequently praised by our guests, we are sorry that this was not consistently reflected during your stay. We also appreciate your comments regarding the atmosphere of our bar area. While many guests enjoy the open-concept design that connects the lobby, bar and lounge spaces, we understand that preferences can vary. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide an experience that better reflects the standards we strive to deliver. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 0.5/5

Daniel P. P. Business - Confirmed reviews ALL

I did a reservation with breakfast included but during the check-in they informed me that was not included then I had to pay 24 € per day. Now I have a new reservation them my Accor Member Number was not included… the problem in this hotel is always the same when check-in is made during night (after 10 pm) nobody helps, they only say you must talk with my colleagues tomorrow morning or monday.

Dear Daniel, thank you for taking the time to share your experience with us. We are very sorry to learn about the confusion regarding your breakfast reservation and the difficulties you encountered with your ALL – Accor Live Limitless membership details. We fully understand how frustrating it can be when booking information does not appear as expected and when an issue cannot be resolved immediately. Please accept our sincere apologies for the inconvenience caused. While certain reservation adjustments and loyalty program matters may require access to systems or colleagues who are only available during daytime office hours, we understand that being asked to wait until the next day is not the experience our guests expect. We would also like to mention that our team is always happy to assist with reservation-related questions, both by telephone before arrival and directly at the hotel. In many cases, booking details can be clarified quickly, allowing us to ensure that your stay begins as smoothly as possible. Your feedback is particularly valuable as it highlights an area where we can improve communication and support during late check-ins. We will review your comments with our team to ensure that guests receive clearer guidance and assistance whenever possible, regardless of their arrival time. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Your team from Novotel Nürnberg Centre Ville

Other web-users rate our hotel

  • 1,294 reviews 9.4/10 Location
  • 1,418 reviews 7.9/10 Room
  • 1,045 reviews 8.1/10 Service
  • 72 reviews 3.3/10 WiFi
  • 931 reviews 8.3/10 Breakfast
  • 594 reviews 7.4/10 Cleanliness
  • 488 reviews 8/10 Pool
  • 359 reviews 8.8/10 Wellness Area

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