Novotel Nuernberg Centre Ville 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,475 reviews

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Bahnhofstrasse 12, 90402 NUERNBERG, Germany

Description

Hotel extras

  • Family rooms, children's playrooms, buggy rental and special family offers

  • Green Key certified! We attach great importance to sustainability

  • Wellness and fitness area with a view over the rooftops of Nuremberg

  • Free WIFI available in all rooms

  • Park safely: 125 spaces in our parking garage (subject to availability)

Our accommodation(s)

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Hotel location

Novotel Nuernberg Centre Ville

Bahnhofstrasse 12
90402 NUERNBERG
Germany

GPS:49.44695, 11.085784

Telephone
Fax +49 911 30035777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIZZERIA POSTA

Our Pizzeria Posta serves Italian dishes such as pizza, pasta, antipasti and daily specials. The restaurant is open daily from 5 PM to 10 PM. Buon appetito.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,475 reviews

Customer review rating 5.0/5

Willem D. K. Business - Confirmed reviews ALL

feeling like to be part of the group

Dear Willem, thank you very much for your kind review. We are delighted to read that you appreciated our service and our location. Even more meaningful to us is your comment about feeling like part of the group — creating a welcoming and inclusive atmosphere is exactly what we strive for. We hope to welcome you back soon to Novotel Nürnberg Centre Ville. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 5.0/5

Youssef E. H. Business - Confirmed reviews ALL

I had a wonderful stay at this hotel. I am very satisfied with the overall experience. The staff was amazing, very friendly, and always ready to help. A special thanks to the bartender who was absolutely fantastic — professional, welcoming, and made the evenings even more enjoyable. I look forward to coming back!

Dear Youssef, thank you very much for your wonderful feedback. We are truly delighted to read that you had such a positive overall experience and felt well taken care of throughout your stay. Your kind words about our team mean a great deal to us. A special thank you as well for highlighting our bartender — we will gladly pass on your compliments. Professionalism combined with a welcoming atmosphere is exactly what we aim to provide, and it is great to know that your evenings were made even more enjoyable. We very much look forward to welcoming you back to Novotel Nürnberg Centre Ville. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 3.0/5

Natalia R. Business - Confirmed reviews ALL

The expectations were not met. The rooms are old (the headboard had holes in it). Amenities are not provided by default. The reception call button on the phone didn’t work. Bathrobes are not complimentary.

Dear Natalia, thank you for your feedback. We regret that your expectations were not fully met. Please allow us to clarify a few points. We are currently renewing the upholstery in all our rooms, including headboards and seating furniture. We apologize if your room had not yet been updated at the time of your stay. Regarding amenities, the most essential items are provided in every room. In line with our sustainability policy, not all additional amenities are placed in the room by default in order to reduce unnecessary waste. However, these items are of course available free of charge at reception or via housekeeping. A complete list is transparently provided in the room for our guests’ convenience. We also apologize if the reception button on the room phone was not functioning properly. This should not occur and will be checked by our technical team. Bathrobes are available for a small service fee, which is communicated transparently. This allows us to cover laundry and handling costs while keeping our overall room rates competitive. We regret that we did not leave you with a better overall impression and would welcome the opportunity to convince you of our improvements in the future. Kind regards, Your team at Novotel Nürnberg Centre Ville

Customer review rating 2.5/5

Tony G. Couples - Confirmed reviews ALL

I would have marked the hotel much higher apart from the fact that our room wasn’t cleaned etc during our two night stay. We had to go to reception the following evening to request some more toilet roll etc as our room hadn’t been made up. We also asked of it was possible to get some more complimentary water for the room and was told that it was strictly one bottle whether you stay one night or any amount. You’d have thought that as they had missed cleaning our room, a bottle of water was the least they could offer! Anyway I ended up buying one from the bar at €6.50. Note to anyone else - bring your own from the nearest shop!! On the plus side, the hotel and rooms are modern and a decent size and my review would have been totally positive if it wasn’t for the maid service etc

Dear Tony, Thank you for taking the time to share your detailed feedback. We truly appreciate your balanced review. We are very pleased that you liked the modern style of the hotel and the comfortable room size. At the same time, we sincerely regret that your stay was negatively impacted by the missed room service. This should not have happened, and we fully understand your frustration – especially having to request basic amenities such as toilet paper at reception. That does not reflect the standard we aim to deliver. Regarding the complimentary water, you are correct that our standard policy includes one bottle per room upon arrival. However, in a situation where housekeeping service was missed, a gesture of goodwill would certainly have been appropriate. We are sorry that this was not handled more flexibly in your case. Please be assured that we will review this internally with our housekeeping and front office teams to prevent similar situations in the future. We hope you might give us another opportunity to provide you with the fully positive experience you originally expected. Kind regards, Novotel Nürnberg Centre Ville Team

Customer review rating 3.5/5

Richard T. Business - Confirmed reviews ALL

Everything about the stay was great apart from one thing: the breakfast room staff really need training on allergens, in particular regarding vegan food. They were unable to tell me what was and wasn't vegan, and I'm unsure they even understand what vegan means. They conflated it with gluten-free, which is a completely different dietary requirement and is absolutely nothing to do with veganism. Despite the great big plaque on one of the counters announcing that all staff are allergen trained, I had to ask the staff to show me the packaging of a few food items to explain to them that, for example, the muesli, or even the oats(!) were indeed vegan, as they were telling me they were not. Please provide them with detailed training on this as it is extremely disappointing to not know what I can and cannot eat in the morning. Crucially, one mistake that happens a lot is that, if staff don't see a clear 'vegan' label on pack, they assume it isn't vegan. This is not the case, you always need to check the ingredients: if there are no animal products in the ingredients, then it's vegan. Another big mistake staff often make is that if they see 'may contain milk/eggs', they believe it is not vegan. Again, that's not the case. Possible cross-contamination with animal foods does not stop a food from being vegan. Happy to discuss this matter over the phone or via email with you. As someone who has worked in the food industry for years and who stays with you for Biofach every year, it was a disappointing experience and I hope you can rectify it. Many thanks, Richard

Dear Richard, Thank you for your detailed and very constructive feedback. We truly appreciate you taking the time to explain the situation so clearly. First of all, we sincerely apologize for the confusion and frustration you experienced at breakfast. You are absolutely right: vegan, gluten-free, and other dietary requirements are fundamentally different categories, and it is essential that our team understands these distinctions properly. It is not acceptable that you had to explain ingredient lists to our staff or request packaging in order to clarify what is suitable for you. We do provide allergen training, as indicated, but your feedback shows very clearly that there is a gap between formal training and practical confidence in handling vegan enquiries. In particular, your point about “may contain” statements and the incorrect assumption that the absence of a vegan label automatically means a product is not vegan is well taken. Staff must understand how to read ingredient lists correctly and differentiate between ingredients and precautionary cross-contamination statements. We will address this matter internally and arrange for additional, more detailed training for our breakfast team, with a specific focus on plant-based diets and correct communication with guests. Your feedback is especially valuable given your professional background in the food industry and your regular stays with us during Biofach. If you are open to it, we would indeed welcome further exchange via email to better understand your expectations and improve our processes accordingly. Thank you again for bringing this to our attention. We hope to welcome you back and provide you with a breakfast experience that meets the standards you rightly expect. Kind regards, Novotel Nürnberg Centre Ville Team

Other web-users rate our hotel

  • 1,242 reviews 9.3/10 Location
  • 1,372 reviews 7.8/10 Room
  • 979 reviews 8/10 Service
  • 74 reviews 2.7/10 WiFi
  • 901 reviews 8.1/10 Breakfast
  • 579 reviews 6.7/10 Cleanliness
  • 478 reviews 8/10 Pool

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