Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,564 reviews

Novotel Erlangen - Image 1
Novotel Erlangen - Image 2
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Hofmannstrasse 34, 91052 ERLANGEN, Germany

Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Telephone
Fax +49 9131 9747500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,564 reviews

TripAdvisor Rating  4.0/5  660 reviews

Clean & comfortable Rooms, location close to Erlangen Market and Hofbahnhof

Customer review rating 4.0/5

Anup G. Business - Confirmed reviews ALL

Comfortable Rooms

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Stayed in a room category I didn´t choose in a hotel I didn´t book

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Probably this review should be rather given to the NH hotel but as this is the only survey I received, I´ll leave it here, even though (most of) it is probably not your fault: I did not book the Novotel, I´ve booked the NH hotel but once arriving at the NH hotel, I´ve been informed that due to overbooking I´ve been re-booked into the Novotel. The re-booking itself is already very disappointing but not receiving any communication from either the NH hotel nor you about this change is unacceptable. Additionally, the room I´ve been given (room 106, which is for people with a handicap) was not comparable with the one originally booked, however the pricing was still the same. A room change was not possible as you were fully booked as well. While I understand that you cannot do anything in this case, for me as a customer it is very frustrating and unacceptable. Next to me at the reception was someone waiting for their room for more than 20 minutes just to find out that the hotel missed out on the reservation (for whatever reason) so she had to be rebooked to another hotel as well. The combination of those circumstances and my experiences made a very bad impression to me so my experience within the first hour was already not good at all. I explicitly want to emphasize that the staff at the reception tried to support but they simply did not have options to handle things differently. It also felt like they were short-staffed but this also could have been to me being their in the rush-hour. The staff is excluded from my overall bad experience, they were friendly but limited in their options. The breakfast was good and did meet the expectations. In short, I was overall very dissatisfied due to the circumstance of being re-booked to another hotel without any information and then received a room I definitively would not have chosen without any options to change something.

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Almost 100% satisfied. If it wasn't for the Bar manager who acted rude one of the 13 evenings, I stayed at the Hotel.

Dear Mr. M., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

one little complaint was the bathroom, because the shower water go outside of. then all the floor goes wet.

Dear Mr. V., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Room was very basic.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Had plumbing related issue with shower and extension..shud have been checked before check in.. Also room service person did not throw away coffee sugar sachets why why.. was it to highlight to me that it was not there job.. ?????…overall quality of room was very average and not value for money.. lots of scratches in room and in table.. !!!!! Expected Novotel brand of room and hotel to be more exclusive..

Dear Mr. M., We would like to offer our sincere apologies for the problems regarding the room and the house-keeping. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We definitely do appreciate the fact that you took the time to review your stay at Novotel Erlangen. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Novotel Erlangen

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Other web-users rate our hotel

  • 409 reviews 9/10 Location
  • 754 reviews 6.4/10 Room
  • 681 reviews 9.2/10 Service
  • 17 reviews 7.3/10 WiFi
  • 389 reviews 8.7/10 Breakfast
  • 297 reviews 7.7/10 Cleanliness
  • 175 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.