Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,868 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,868 reviews

TripAdvisor Rating  4.0/5  655 reviews

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Summary of Experience: Positive Points: - The restaurant staff consistently displayed a friendly and helpful attitude throughout my visit. - The operations manager on the second floor promptly and effectively addressed a reported defect, providing a satisfactory resolution without requiring further follow-up. - During checkout, a seasoned team member handled a taxi oversight with professionalism, ensuring I obtained transportation despite the initial delay. Areas for Improvement: - The check-in process could benefit from refinement, particularly in accommodating new staff members who are in their learning phase. - A missed welcome drink voucher was a minor oversight, but attention to detail in loyalty benefits like upgrades for gold members could be improved. - Communication regarding services, such as taxi arrangements, needs to be more accurate and reliable, especially during crucial departure times. Suggestions for Future Feedback: - Consistency: Consistent service standards across all facets of the guest experience, from arrival to departure, are key to enhancing overall satisfaction. - Recognition: Enhance the value of loyalty benefits to strengthen the appeal of the loyalty program for returning guests, it can't be that in 3 years I got only a room upgrade once. - Training and Oversight: Implement ongoing training and support for new staff members to ensure a smoother guest experience and minimize operational hiccups. - Communication: Emphasize the importance of clear and precise communication to avoid misunderstandings or oversights, particularly with critical guest services like transportation. Additional Details: My check-in experience was slightly unusual due to the presence of new staff members still in their learning phase. While understandable, I hope to see improvements in their friendliness and respect as they gain experience. The oversight of not receiving a welcome drink voucher was minor. The restaurant staff varied in friendliness across different days, but generally displayed a willingness to assist, which was commendable. As a gold member, the lack of an upgrade questions the value of the loyalty program's benefits. I reported a defect to the operations manager, who promptly addressed my concern to my satisfaction, requiring no further follow-up on my part. During checkout, I requested a taxi - 30 minutes before departure by calling to the reception - this has been forgotten and I was lucky to have my check out done by an experienced team member who managed the situation professionally, arranging transportation with only a 20 minutes delay. I am grateful for her assistance and professionalism, as this situation could have been more problematic without my time tolerance. Despite consistently sharing feedback, it seems I face similar challenges each time.

Dear Mr. Y., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us. On behalf of the entire team, we would like to ask you to give us another opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel Erlangen. Best regards, The team of the Novotel Erlangen

Great hotel stay

TripAdvisor rating 5.0/5

svenMarch74 Business - TripAdvisor review

Check in/out fast and easy. Staff is always friendly and customer focused. Rooms are superb and in good conditions. Housekeeping is doing a great job. Free WiFi is fast and stable enough for HD streaming. Indoor car paring for a good price. The Gym is good for cardio and a bit weight training. As a Accor diamond member I got more than I expected. My first hotel choice in this region! Many thx to all

Dear svenMarch74, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the colleagues. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

Good staff services quality

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

overall good experience. would be better if room provide drinking water at minimum

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

nice business trip

Customer review rating 4.5/5

Michael O. Business - Confirmed reviews ALL

slept well, nice atomsphäre

Dear Mr. O., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Overall very good stay and service

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

However I got bitten quite badly by bedbugs and would suggest you fumigate the mattress in room 117

Dear Ms. R., We formally apologise for the incident. Of course, this was not supposed to happen. We took immediate action and not only replaced the mattress, but also commissioned a specialist company to do so. Rest assured that we will take necessary measures so that an experience like yours will continue to be an exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would very much like to show our appreciation during your next stay. We would be honored to welcome you again at Novotel Erlangen. Best regards, Mesut Kesici General Manager / Direktor

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Other web-users rate our hotel

  • 473 reviews 9.1/10 Location
  • 860 reviews 6.7/10 Room
  • 818 reviews 9.2/10 Service
  • 24 reviews 6.5/10 WiFi
  • 481 reviews 8.9/10 Breakfast
  • 337 reviews 7.5/10 Cleanliness
  • 175 reviews 4.9/10 Value
  • 11 reviews 3.1/10 Wellness Area

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