Great staff, well-trained and pleasant

Entry staff was extremely helpful. We hope to visit again from the US in 2022.

The room could be improved. There is no iron, mini fridge, old TV, noisy AC, and no shampoo/conditioner.

The room was dirty, the curtains were not properly attached to the rails. The AC had an error code, so I could only turn it off by using the fuse box, which was luckily in the room. Housekeeping did not notice it. The reception staff was very friendly and helpful. So was the F&B personnel.

Staff was really friendly And service was great. The rooms, especially the bathrooms need some renovation as they look very much like 90s.

Located in a very central point in Erlangen. Very convenient to walk everywhere. Good accommodations. Very friendly and helpful staff

Short but comfortable stay, room ok but some minor work needed.

Apologies for lengthy detailed review, but I believe it is important to share the good & the bad regarding my recent (4) night stay. I was very disappointed that the hotel did not offer a safe in the room. When I inquired of the desk, their response was Germany is a safe country it is not needed. Well, that is not sufficient for me--I and my company values safety and that caused me anxiety and to carry my valuables with me. Until a safe is added to the rooms, I will not return. I was also disappointed that no lotion or separate hair conditioner or bath shower gel offered. It was a combo--hair shampoo/bath/shower gel. I had to go to a store to buy lotion and conditioner. A property can still be "green" but offer lotion and separate shampoo/shower gel/conditioner. They only offered a singular bath towel and hand towel--no wash towel plus 2 small pillows on the very firm bed. This definitely fell short of my expectations. There was also no refrigerator in the room as well. I was told that some rooms have this, but mine did not. The breakfast offering was fine and staff very attentive; upon receiving my invoice...was surprised of the price for breakfast--however, my rate included breakfast--so, did not realize the breakdown. The hotel was also very clean. The staff working the bar were fantastic! Although, the price for a glass of white wine was high 7'6E --the quality was good and the company/conversation by the staff made it all worth it. The AC worked well and the water pressure in the shower was FANTASTIC! Maybe the best I have experienced and that would be a reason (along with the staff) that I would want to return...but, the lack of amenities and disregard for security do negate all of the good for me. Anyone can enter the elevator (no key card needed) and no safe is why I did not view a priority on my safety.

Absolutely clean and well kept property in best location, just a few minutes walking distance from the city centre. All hotel staff, especially at the front office and breakfast are very very very friendly and professional, this is so important nowadays. You really feel everybody is passionate in this hotel. Thanks a lot for this!

nice clean and pleasant hotel with a good location . parking in the hotel . the breakfast was perfect . the rooms are nice and clean and in a good condition . the service in the hotel is perfect and helpfull

The Novotel Erlangen was the perfect place for me to stay recently on a business trip. The staff is professional and delightful to work with. I had one of the business deluxe rooms and everything was very convenient. I enjoyed the balcony with sunrise views over the city, which was nice because the weather was amazing. It was nice to have the extra space for the desk and the kitchenette for a quick snack.

I liked the room is clean and huge, comfortable bed! Check in was a breeze, no issues at all. Although, for some reason, their system did not recognize me as a ALL Silver Member--so I had to show my membership card before I got acknowledged and enjoyed the perks, but it's not a big deal, was just curious as other Accor hotels they know immediately upon my arrival. The location was great, nearby the Erlangen Arcade shopping area.

Very good service at the reception on check in and checkout, good service at the bar with welcome drink,, but personal was also busy with other works, good room,but no upgrade for the room , as gold card status ,

The payment system was out of order, which can happen. However the reception could not help me further, i.e. bank transfer. Further they suggested to charge my credit card later that day, but without an invoice. I requested this invoice and they replied they were not able to generate such, even not a pro-forma one. Finally they were able to generate such, but this was twice incorrect and needed be corrected. I'm afraid what would have happened if I had not insisted to see the (pro-forma) invoice before departing. This had cost me a lot effort to had it corrected remotely.

Great place for an overnight stay breaking a long journey for us. Really enjoyed the hospitality, flexibility and a fantastic range of food on offer for breakfast. Warmly recommended for families travelling through the A3.