Novotel Erlangen

Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 965 reviews

ALLSAFE approved hotel

Novotel Erlangen
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Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

Fax: +49 9131 9747500

  • By plane

    FRANCFORT INT. AIRPORT At 225km / 139.82 miles

  • By plane

    MUNICH AIRPORT At 170km / 105.64 miles

  • By plane

    NUEREMBERG AIRPORT At 18km / 11.19 miles

  • By train

    ERLANGEN HAUPTBAHNOF At 2km / 1.24 miles

GPS:49.592866, 11.013377

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO²

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews for
Novotel Erlangen

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  965 reviews

TripAdvisor Rating  4.0/5  630 reviews

Confortable

Customer review rating 4.0/5

Alex Business - Confirmed reviews ALL

Good rooms, average breakfast and a nice location

Dear Mr. O., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Good service

Customer review rating 5.0/5

Guillaume L. Families - Confirmed reviews ALL

Good experience from the check-in (thanks to the spanish guy at the reception) and staff from the breakfast.

Dear Mr L., Thank you for taking the time to review your stay at Novotel Erlangen. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

good stay but overcrowed duringf breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

i didn't liked the breakfast time. it was overcrowed and many people could not behave, by keeping no distance and one was even hat a cigarette (not lighted but still) in his mouth.

Dear Mr. B., We are very pleased that you took the time to review your visit with us at Novotel Erlangen. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast organisation. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Novotel Erlangen

Good Rooms and location Great Breakfast

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I have to stay extra days due to Covid and all the staff was very kind and supportive during my quarantine. Thank you so much

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Great stay

Customer review rating 5.0/5

Roger M. Couples - Confirmed reviews ALL

Had a very comfortable stay , the bed was very good and the room was nice . Had a drink in the bar one evening and the staff were very polite and helpful.

Dear Mr. M., Thank you for taking the time to review your stay at Novotel Erlangen. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

Good and comfortable stay

Customer review rating 5.0/5

Raghav S. Business - Confirmed reviews ALL

Great staff, well-trained and pleasant

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Entry staff was extremely helpful. We hope to visit again from the US in 2022.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The room could be improved. There is no iron, mini fridge, old TV, noisy AC, and no shampoo/conditioner.

Dear guest, thanks a lot for the feedback! Shampoo and conditioner is available on request because we try to minimize waste for the environment. However, you'll have both in your room should you decide to stay at Novotel Erlangen again in the future :-) Sincerely, Ioanis Antonopoulos Novotel Erlangen

Dirty room and nice staff

Customer review rating 2.5/5

Carolina L. Business - Confirmed reviews ALL

The room was dirty, the curtains were not properly attached to the rails. The AC had an error code, so I could only turn it off by using the fuse box, which was luckily in the room. Housekeeping did not notice it. The reception staff was very friendly and helpful. So was the F&B personnel.

Great service but rooms, especially bathrooms are outdated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff was really friendly And service was great. The rooms, especially the bathrooms need some renovation as they look very much like 90s.

Dear guest, we really appreciate the constructive feedback. I'll be sure to pass it on to the management. Thank you also for the kind words about our staff! :-) Sincrely, Ioanis Antonopoulos Novotel Erlangen

Great Location, good stay

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

Located in a very central point in Erlangen. Very convenient to walk everywhere. Good accommodations. Very friendly and helpful staff

Good location and nice breakfast.

Customer review rating 3.5/5

Paul Business - Confirmed reviews ALL

Short but comfortable stay, room ok but some minor work needed.

Opportunities to Improve....but good things too--staff is great!

Customer review rating 3.5/5

Business T. F. U. Business - Confirmed reviews ALL

Apologies for lengthy detailed review, but I believe it is important to share the good & the bad regarding my recent (4) night stay. I was very disappointed that the hotel did not offer a safe in the room. When I inquired of the desk, their response was Germany is a safe country it is not needed. Well, that is not sufficient for me--I and my company values safety and that caused me anxiety and to carry my valuables with me. Until a safe is added to the rooms, I will not return. I was also disappointed that no lotion or separate hair conditioner or bath shower gel offered. It was a combo--hair shampoo/bath/shower gel. I had to go to a store to buy lotion and conditioner. A property can still be "green" but offer lotion and separate shampoo/shower gel/conditioner. They only offered a singular bath towel and hand towel--no wash towel plus 2 small pillows on the very firm bed. This definitely fell short of my expectations. There was also no refrigerator in the room as well. I was told that some rooms have this, but mine did not. The breakfast offering was fine and staff very attentive; upon receiving my invoice...was surprised of the price for breakfast--however, my rate included breakfast--so, did not realize the breakdown. The hotel was also very clean. The staff working the bar were fantastic! Although, the price for a glass of white wine was high 7'6E --the quality was good and the company/conversation by the staff made it all worth it. The AC worked well and the water pressure in the shower was FANTASTIC! Maybe the best I have experienced and that would be a reason (along with the staff) that I would want to return...but, the lack of amenities and disregard for security do negate all of the good for me. Anyone can enter the elevator (no key card needed) and no safe is why I did not view a priority on my safety.

Fantastic Staff and best location

TripAdvisor rating 5.0/5

NicoF1977 Friends getaway - TripAdvisor review

Absolutely clean and well kept property in best location, just a few minutes walking distance from the city centre. All hotel staff, especially at the front office and breakfast are very very very friendly and professional, this is so important nowadays. You really feel everybody is passionate in this hotel. Thanks a lot for this!

christmas trip

TripAdvisor rating 4.0/5

Eric F TripAdvisor review

nice clean and pleasant hotel with a good location . parking in the hotel . the breakfast was perfect . the rooms are nice and clean and in a good condition . the service in the hotel is perfect and helpfull

Business stay in Erlangen

TripAdvisor rating 5.0/5

rebeccacooke Business - TripAdvisor review

The Novotel Erlangen was the perfect place for me to stay recently on a business trip. The staff is professional and delightful to work with. I had one of the business deluxe rooms and everything was very convenient. I enjoyed the balcony with sunrise views over the city, which was nice because the weather was amazing. It was nice to have the extra space for the desk and the kitchenette for a quick snack.

Clean and comfortable.

TripAdvisor rating 5.0/5

aldwin921 TripAdvisor review

I liked the room is clean and huge, comfortable bed! Check in was a breeze, no issues at all. Although, for some reason, their system did not recognize me as a ALL Silver Member--so I had to show my membership card before I got acknowledged and enjoyed the perks, but it's not a big deal, was just curious as other Accor hotels they know immediately upon my arrival. The location was great, nearby the Erlangen Arcade shopping area.

stay in november 2019

TripAdvisor rating 5.0/5

Escape02134606924 Solo travel - TripAdvisor review

Very good service at the reception on check in and checkout, good service at the bar with welcome drink,, but personal was also busy with other works, good room,but no upgrade for the room , as gold card status ,

Reception is not fit for the job

TripAdvisor rating 3.0/5

Remco001 Business - TripAdvisor review

The payment system was out of order, which can happen. However the reception could not help me further, i.e. bank transfer. Further they suggested to charge my credit card later that day, but without an invoice. I requested this invoice and they replied they were not able to generate such, even not a pro-forma one. Finally they were able to generate such, but this was twice incorrect and needed be corrected. I'm afraid what would have happened if I had not insisted to see the (pro-forma) invoice before departing. This had cost me a lot effort to had it corrected remotely.

Great place for a family

TripAdvisor rating 5.0/5

zoltanb124 Families - TripAdvisor review

Great place for an overnight stay breaking a long journey for us. Really enjoyed the hospitality, flexibility and a fantastic range of food on offer for breakfast. Warmly recommended for families travelling through the A3.

Dear zoltanb124, having families in our hotel during the holidays is always exciting for us as it makes the hotel very lively. It is particularly important to us that our little guests have a great time here at Novotel Erlangen. From what I can tell that was the case with your children. We also hope you had great holidays. Regards, Ioanis Antonopoulos

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