ibis Nuernberg Hauptbahnhof 2 stars

Customer review rating (ALL Rating) 4.3/5 785 reviews

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Description

Hotel extras

  • 300 meters from Nuremberg's main station and city center

  • Sweet Bed by ibis beds for a restful sleep

  • On-site underground parking for convenient and secure parking

  • Daily chilled drinks and hot beverages at the bar

  • WIFI and SKY TV included in every room

Our accommodation(s)

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Hotel location

ibis Nuernberg Hauptbahnhof

Koenigstorgraben 9, 49 26'55.7"N 11 04'59.0"E, or GPS: Hopfenstraße
90402 NUREMBERG
Germany

GPS:49.448591, 11.082909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

In our inviting bar of the ibis Nuremberg Hauptbahnhof you will be spoiled around the clock. Reflect on your day undisturbed in the hotel lobby with a refreshing drink or a warming hot beverage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  785 reviews

TripAdvisor Rating  4.0/5  1,053 reviews

Terrible Check-in Experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I had booked my room with breakfast via the Accor ALL App when there was a promotion in March 2024 and this ibis was quite near the train station. Yet, when I checked in, I was told I did not book breakfast. The 2 staff members at Reception insisted they were right as that was what was shown in their system. They kept repeating my membership status and what they could see in the system. This went on for a while until I found my reservation email from Accor which stated what I’d told them, fortunately. They then quietly asked me to email them my reservation for their record and to inform their breakfast colleagues to let me in for breakfast. One of them apologized, but not the other. As customer service staff, shouldn’t they, at the very least, try to give the customer the benefit of the doubt and try ways to find out more information first before putting the customer down as if he/she is trying to cheat them? Gosh! I was lucky I found my reservation and really felt vindicated after. As for the room, it was pretty basic. No fridge, no kettle, no hair conditioner (just a multi-purpose body/hair/hand wash). Whoever designed the shower in the bathroom should be ashamed of themselves: the shower door can only open outwards, pushing the bath mat away and wetting the floor (from water droplets on the shower door) in front of the basin each time. I need to remind myself never to book ibis again!

Dear Ms. L., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Nürnberg Hauptbahnhof. Best regards, The team of the ibis Nürnberg Hauptbahnhof

Great Location, Comfortable Hotel, Good Breakfast

Customer review rating 5.0/5

Da Solo - Confirmed reviews ALL

The hotel is a very short walk from the main station. The rooms are comfortable and the breakfast was good.

Dear Mr. D., Thank you for staying with us at Ibis Nürnberg Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the room and the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Nürnberg Hauptbahnhof

Good stay!

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Our room was clean, we had everything we needed, the breakfast was great, and the staff was very friendly and helpful. The only thing that needs to be improved is the bathroom because our bathroom had quite a lot of mold. Otherwise everything was really great!

Dear Ms. O., Thank you very much for your visit and for taking the time to review your stay at Ibis Nürnberg Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Nürnberg Hauptbahnhof

Perfect place for a short stay at Nürnberg

Customer review rating 5.0/5

Martin J. Friends - Confirmed reviews ALL

Perfectly located near the train station and the city center Small but clean and tidy rooms Nice staff Good breakfast buffet Garage available Reasonably priced all good ;)

Dear Mr. J., Thank you for taking the time to review your stay at Ibis Nürnberg Hauptbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Nürnberg Hauptbahnhof

Good location

Customer review rating 5.0/5

Shakir Business - Confirmed reviews ALL

Good location, staff, service and breakfast

Dear Mr. A., Thank you for taking the time to review your stay at Ibis Nürnberg Hauptbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Nürnberg Hauptbahnhof

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Other web-users rate our hotel

  • 682 reviews 9.8/10 Location
  • 716 reviews 5.5/10 Room
  • 497 reviews 8.2/10 Service
  • 15 reviews 6.2/10 WiFi
  • 421 reviews 4.1/10 Comfort
  • 403 reviews 8.8/10 Breakfast
  • 268 reviews 7.1/10 Cleanliness
  • 8 reviews 2.9/10 Bar

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