Ibis Marseille Centre Prefecture 3 stars

Customer review rating (ALL Rating) 3.9/5 561 reviews

Ibis Marseille Centre Prefecture - Image 1
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Description

Hotel extras

  • Private patio for a quiet moment

  • Private basement parking with car lift

  • Near the Vélodrome stadium

  • Located near the Convention Center

Our accommodation(s)

Hotel location

Ibis Marseille Centre Prefecture

13 Rue Lafon
13006 MARSEILLE
France

GPS:43.291553, 5.381971

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  561 reviews

Customer review rating 4.0/5

Gregorio M. Couples - Confirmed reviews ALL

Very good location in a central but also elegant part of town. The car park was safe and had lots of spaces. The car lift very tight and not suitable for big cars though (and this should be indicated). The room was reasonably priced and also the dog supplement. The room was pretty small, the bed was very comfortable, the same the bathroom. We didn’t like the flooring. The people at the reception were nice, but some seemed a bit inexperienced and could not help us to borrow the games that were promoted inside the lift. We had breakfast outside so we cannot comment on it.

Customer review rating 5.0/5

Madiana N. Solo - Confirmed reviews ALL

Formidable

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que votre expérience ait été formidable et espérons vous accueillir à nouveau très bientôt. L’équipe de l’Ibis Marseille Centre Préfecture

Customer review rating 0.5/5

Daniel C. Business - Confirmed reviews ALL

I was a victim of a serious mugging at the hotel. The night shift receptionist allowed an individual walk up to my floor and room without my consent. The drunk visitor knocked on the door and then claimed he was friends with the receptionist and asked for money. As I did not have any I was punched, there was blood everywhere and I ran down to the reception as he tried to steal both my PC and phone. I saved my PC but the phone was stolen. The receptionist feared the criminal had a knife so he let him go rather than resisting him and called the police and firemen. I was taken to the hospital where I got 3 stitches. I then reported the issue to the police where they said that such crimes are increasingly common in Marseille. This was an awful one-night stay in a dodgy place.

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Prefecture. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Kashinath R. S. B. Solo - Confirmed reviews ALL

Asked my room to be cleaned before I went out for the day, when I was back late night nothing done despite reception promised. No fresh towels, no shower gel, blocked sink…disgusting common area-when was it last cleaned?

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 2.0/5

Osama Y. S. Friends - Confirmed reviews ALL

Cold . Not clean sofa . Not enough light . Aspirator very strong. Conditioner not very warm.

Other web-users rate our hotel

  • 783 reviews 9/10 Location
  • 991 reviews 5.2/10 Room
  • 1,142 reviews 9.1/10 Service
  • 6 reviews 9.1/10 WiFi
  • 462 reviews 4.8/10 Cleanliness
  • 300 reviews 6.4/10 Breakfast
  • 82 reviews 2.8/10 Food

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