Ibis Marseille Centre Prefecture 3 stars

Customer review rating (ALL Rating) 3.9/5 762 reviews

Best price
guarantee
Ibis Marseille Centre Prefecture - Image 1
Ibis Marseille Centre Prefecture - Image 2
Ibis Marseille Centre Prefecture - Image 3
Ibis Marseille Centre Prefecture - Image 4
13 Rue Lafon, 13006 MARSEILLE, France

Description

Hotel extras

  • Private, calm patio in the heart of Marseille to relax in complete serenity

  • Private parking EUR20/night, secure, subj. to avail, max. height 5'9"/1.8m

  • A short walk from the old port and opera, direct access to Stade Vélodrome

  • Located close to the convention center, ideal for business stays

  • Metro, tram, restaurants and shops just a 2-minute walk away

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with one double bed and one twin bed

Photo out of - Standard room with one double bed and one twin bed

All of our rooms are equipped with a large 55" bed and a 35" twin bed with duvet, LCD flat screen TV, desk with free WIFI and bathroom with bathtub and restroom.

Max. number of persons
3
Area
From 12 m² / 129 sq ft

Bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 12 m² / 129 sq ft
See availabilities

Our air-conditioned rooms include a private bathroom with bathtub and hairdryer, two 90cm twin beds and a flat-screen TV.

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The air-conditioned rooms include a private bathroom with bathtub and hairdryer, three single 90 cm beds and a flat-screen TV.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x3

Bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Ibis Marseille Centre Prefecture

13 Rue Lafon
13006 MARSEILLE
France

GPS:43.291553, 5.381971

Telephone
Fax +33 4 91 54 10 59

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 83 rooms
  • 3 rooms for people with reduced mobility
  • 83 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

Breakfast

  • Buffet Additional charge
  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Max Limited Height: 1.8 m / 5.906 ft

  • Parking pricing: 20.00 € 20 EUR Per unit
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service

Accessibility

  • Elevators

Breakfast

Photo out of - Breakfast

Fill up on energy with our unlimited buffet breakfast: pastries, breads, fresh fruit, dairy products, hot drinks, fruit juices and a selection of sweet and savory items. Open from 6am to 10am.

Buffet

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • Continental
  • English
  • Cold breakfast

Fill up on energy with our unlimited buffet breakfast: pastries, breads, fresh fruit, dairy products, hot drinks, fruit juices and a selection of sweet and savory items. Open from 6am to 10am.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  762 reviews

Customer review rating 2.0/5

Vorontov A. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Greg L. Solo - Confirmed reviews ALL

Customer review rating 1.5/5

Elian C. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated the warm welcome from our reception team. However, we are truly sorry that the condition and cleanliness of the floors and your room did not meet your expectations. Your comments have been shared with our housekeeping and management teams so that the necessary improvements can be addressed. We sincerely apologize for the disappointment and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Raniya ZAIDI Assistante de Direction

Customer review rating 0.5/5

Xuan W. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Jon K. Couples - Confirmed reviews ALL

Thank you for your kind words! We’re delighted to hear that you found our staff super friendly. Providing a warm and welcoming experience is very important to us, and your feedback means a lot. We hope to have the pleasure of welcoming you back again soon!

Customer review rating 4.0/5

Greg L. Solo - Confirmed reviews ALL

The room was clean ! But the common space are not clean

Customer review rating 1.5/5

Elian C. Business - Confirmed reviews ALL

Amazing staff welcome at reception - but once you arrived on the floor - dirty - old - not maintained- room wasn’t clean

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated the warm welcome from our reception team. However, we are truly sorry that the condition and cleanliness of the floors and your room did not meet your expectations. Your comments have been shared with our housekeeping and management teams so that the necessary improvements can be addressed. We sincerely apologize for the disappointment and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Raniya ZAIDI Assistante de Direction

Customer review rating 0.5/5

Xuan W. Families - Confirmed reviews ALL

The hotel sent an email informing air con didnot work on the afternoon of my checkin, it was the hottest day in Marseille. The receptionist treated us like it's nothing, they sent us to rooms with cleaners present kicking us out or a room half the size with no air con. Attitudes were terrible. We had to change to another hotel on site. Car park equals no car park, as the reception told us it can only accommodate a small car

Customer review rating 4.5/5

Jon K. Couples - Confirmed reviews ALL

Staff super friendly also

Thank you for your kind words! We’re delighted to hear that you found our staff super friendly. Providing a warm and welcoming experience is very important to us, and your feedback means a lot. We hope to have the pleasure of welcoming you back again soon!

Customer review rating 2.0/5

Monsy A. Couples - Confirmed reviews ALL

We initially chose this hotel because I usually book with Accor when traveling, and this Ibis property was centrally located with the added convenience of underground parking. Upon arrival, however, the receptionist informed us that there was only one key to the parking garage, which was currently with another guest. We had to wait for its return and eventually ended up parking in the city center instead. In addition, the bathroom floor had clumps of hair left behind, and there was hair on the bedsheets. The air conditioner produced a loud, disturbing noise that made it difficult to sleep.

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the inconvenience regarding the parking access, as well as for the cleanliness issues you encountered in your room. We also regret the discomfort caused by the air conditioning noise. Your comments have been shared with our teams so we can improve these points. We hope to have the opportunity to welcome you again and provide you with a much better experience.

Customer review rating 3.5/5

Gustavo G. Couples - Confirmed reviews ALL

The staff were super friendly. Unfortunately, I can't remember the name of the gentleman who checked us in, but he was incredibly helpful and nothing was ever an issue. While the service was excellent, the hotel is in need of some serious upgrades. The car park lift was out of order when we arrived, and the toilet flush in our room didn't work. That said, the room was clean, well presented, and smelled fresh.

Customer review rating 3.0/5

Galdric M. Families - Confirmed reviews ALL

Beds were confortable but bathroom was small and had a smell. The most disapointing part is the air conditioning was not working and had an error E03 on it. I told the front desk and they told me they know but doesn’t have another room. I didn’t sleep well because I was sweating. I hope I can have a refund and they ll fix it for next guests. Thanks

Customer review rating 1.5/5

Sophia B. Solo - Confirmed reviews ALL

the room is so tiny and feels so weird, you cant feel comfortable there. for 70 bucks totally insane.

Customer review rating 2.0/5

Nicholas H. Business - Confirmed reviews ALL

Hotel is well located and reception efficient. However, the room was not properly clean, the furniture random, the basin didn't drain properly and the shower fittings were dirty. Breakfast was poor, staff dismissive and the milk was sour.

Customer review rating 4.0/5

Gregorio M. Couples - Confirmed reviews ALL

Very good location in a central but also elegant part of town. The car park was safe and had lots of spaces. The car lift very tight and not suitable for big cars though (and this should be indicated). The room was reasonably priced and also the dog supplement. The room was pretty small, the bed was very comfortable, the same the bathroom. We didn’t like the flooring. The people at the reception were nice, but some seemed a bit inexperienced and could not help us to borrow the games that were promoted inside the lift. We had breakfast outside so we cannot comment on it.

Customer review rating 5.0/5

Madiana N. Solo - Confirmed reviews ALL

Formidable

Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis que votre expérience ait été formidable et espérons vous accueillir à nouveau très bientôt. L’équipe de l’Ibis Marseille Centre Préfecture

Customer review rating 0.5/5

Daniel C. Business - Confirmed reviews ALL

I was a victim of a serious mugging at the hotel. The night shift receptionist allowed an individual walk up to my floor and room without my consent. The drunk visitor knocked on the door and then claimed he was friends with the receptionist and asked for money. As I did not have any I was punched, there was blood everywhere and I ran down to the reception as he tried to steal both my PC and phone. I saved my PC but the phone was stolen. The receptionist feared the criminal had a knife so he let him go rather than resisting him and called the police and firemen. I was taken to the hospital where I got 3 stitches. I then reported the issue to the police where they said that such crimes are increasingly common in Marseille. This was an awful one-night stay in a dodgy place.

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Prefecture. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Kashinath R. S. B. Solo - Confirmed reviews ALL

Asked my room to be cleaned before I went out for the day, when I was back late night nothing done despite reception promised. No fresh towels, no shower gel, blocked sink…disgusting common area-when was it last cleaned?

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 2.0/5

Osama Y. S. Friends - Confirmed reviews ALL

Cold . Not clean sofa . Not enough light . Aspirator very strong. Conditioner not very warm.

Customer review rating 0.5/5

Abdeladim M. Couples - Confirmed reviews ALL

This hotel was very disappointing. The only positive point is its location near public transportation. The reception was rude, especially the female staff, although the young male staff was more polite. We arrived early but were not allowed to check in despite being loyal Ibis customers and the bad weather. The room had several issues: no hairdryer, a clogged sink, a very bad view, no bags in trash bin, no ibis All-in-one shower gel , worn-out towels, no foot and hand towels.. Breakfast was very bad there was no bread no juice, the hot drinks machine was out of order and even after asking the staff, nothing was provided except the machine with a very long delay. Overall, a very disappointing experience. I do not recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 1.5/5

Mike L. Friends - Confirmed reviews ALL

Woken up by cleaners every morning 8-9am then at night people coming and going in the early morning slamming there doors.

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Prefecture. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 0.5/5

Aytekin O. Families - Confirmed reviews ALL

Didn answer my car parking rez.

Customer review rating 2.5/5

Paul W. Solo - Confirmed reviews ALL

Dirty carpets, smoke alarm hanging off when I arrived, repaired next day. Poor condition of room, missing paint, dents in plaster. Staff on phones and fairly inattentive. Overall poor. Unusual for accorr.

Customer review rating 2.5/5

Tony F. Solo - Confirmed reviews ALL

The room is really small. No boiler inside room. Bathroom ventilation is doing HUGE noise and cannot be stopped. Employees are perfect and helpful.

Other web-users rate our hotel

  • 799 reviews 8.8/10 Location
  • 1,094 reviews 5.1/10 Room
  • 1,361 reviews 9.5/10 Service
  • 8 reviews 8.3/10 WiFi
  • 505 reviews 5.3/10 Cleanliness
  • 339 reviews 7.5/10 Breakfast
  • 6 reviews 5.6/10 Beach

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Marseille Hotels