ibis budget Marseille Vieux Port 2 stars

Dear Jeremy, Thank you for your review. We are delighted to hear that our central location near the port and various restaurants met your expectations. It's great to know that you found our rooms cozy and clean, and that the air conditioning provided the necessary comfort during your stay. We appreciate your kind words about our breakfast buffet, which offers a variety of sweet and savory options to cater to different tastes. We hope to have the pleasure of welcoming you back to our hotel in the future, should you visit Marseille again. Best wishes,

Dear Janahan, Thank you for taking the time to share your experience with us. We are sorry to hear about the issue you faced during your stay. Our hotel is a non-smoking establishment, and we take such matters seriously. We have addressed this issue with our team. Our rooms are equipped with individual air conditioning controls, and our team is always available to assist with any adjustments needed. We understand the importance of a comfortable environment, especially for guests with asthma. We are glad that we were able to move you to another room to address this concern. Regarding the refund, we kindly ask you to contact our customer service team directly to discuss the matter further. We want to ensure that any agreed compensation is handled promptly and efficiently. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Stéphane Mojica, Manager

Dear Scott, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location, friendly and helpful staff, and the cleanliness of our facilities. It's great to know that our breakfast met your expectations and contributed to your overall satisfaction during your stay. We look forward to seeing you again on your next visit. Best wishes,

Dear Ali. We thank you for your comments about your stay at our hotel. We are delighted to hear that you found our location convenient and our staff amazing. We take pride in providing a clean and comfortable stay for our guests. We apologize for the inconvenience caused by the sloping ceiling in your room. Our hotel has a unique architecture, and some rooms have sloping ceilings due to the building's structure. We would be happy to accommodate you in a different room on your next visit to avoid any discomfort. We also appreciate your feedback regarding the breakfast juice and replenishment of items. We will work on improving these aspects to provide a better experience for our guests. Please note that the price during your stay was influenced by the rugby event, and we strive to offer competitive rates for the area. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,

Dear Michael, Please accept our thanks for this review following your experience at our hotel. We are glad to hear that you appreciated our convenient location in the heart of Marseille. We understand your concerns regarding the towels and pillows. Please note that extra towels are available upon request at the reception. As for the pillows, we will take your feedback into consideration for future improvements. We apologize for any inconvenience caused during your stay. Regarding the breakfast menu, we offer a variety of options to cater to different preferences. However, we understand that you would have liked to see eggs included. We will consider your suggestion for future enhancements to our breakfast offerings. We hope to welcome you back on another occasion. Best wishes,