ibis budget Marseille Vieux Port 2 stars

The only thing that bothered us was that the A/C was not working that well

I chose your hotel because of location and i had stayed with you before. Location is the key item for me. still with the summer season pushing up the prices up, the value of price paid is low. bedrooms are not really welcoming and service is limited. you would expect more when you pass the 100 euro /night price gap

The last night was horrible especially that the Air conditioning was not working and it was extremely hot. The receptionist provided us with a fan , however it was not enough at all taking into account all the noise it caused. I wouldn't be able to sleep eventually which affected my trip in the next day.

most of the experience was terrible!! 1 elevator for 300 people, covid protection 0, beds unacceptable the only positive was the location

Service médiocre

The hotel is very well located and the room, although small, were clean. However the staff wasn't the most welcoming and we had to wait for the elevator for ages every time as there's only one, for 7 floors

The overall experience was good. Nice, simple breakfast. Corridor on -1 where our room was located smell weird, maybe because of humidity problems of the building. The location was excellent.

Perfect location, essential clean room with A/C. Nice staff.

Very small room with extremely blow ceiling and no real window. Walls are dark grey and poor cleaning with bin not cleared from previous visit.

good location, next to the port and restaurants, there is a SPAR shop 3 minutes away, budget rooms but there is everything you need, towels changed every day,there is a renovation at the moment so there are people working outside and it is a bit noisy

The location is excellent, just next to Vieux Port. Breakfast is decent, classical Ibis Budget.Rooms are quite tiny and basic. Small corridors that give a breathless perception. Not recommended for staying more than 1-2 nights.

My overall rating could be 4 points or even 4-5, if an accident at the reception would not happen upon my arrival. I booked a room in hotel Ibis Budget Marseille Vieux Port far in advance: for my stay in June I booked in September. I always book the largest available room, if the room price is the same for all rooms (what in fact is a case with Ibis mostly). Consequently I booked a triple room (a room with a large bed and a bunk bed). I did an early check-in in advance online and I received a confirmation letter from the hotel reception that my room will be available from 12:00 on the day of arrival. Here my story of "pros and cons" begins. I came to the hotel early, relying on the kind message from the hotel reception: “The check n is at 12 am of course if we have a room available we can do the early check in”. Of course, the room was not available yet. I left my luggage in a cellar where you pay 2,00€ for lockers, and I decided to come back at 12 a.m., what was a promised time for check-in. When I came back at 12:00 a.m., my room was still not available yet. During the time I was waiting, a man from the reception offered me free hot chocolate. During my waiting I asked several times if my room is ready – answer was: not yet. At 1:40 p.m. I asked to talk with hotel manager – he was out and not available. Finally we agreed on “double room” for one night and one free breakfast for compensation. When I entered the room, it was a great disappointment. I did not expect a lot of a budget hotel, but I would expect comparable standards with Ibis budget hotels in the other countries. The room at the 2nd Floor was small, barely place for double bed, no place to put the things on (except two plastic chairs), only a little window under the roof, air-condition (of course) not working, shower not working, anyway you can not stand under the shower. Disaster. Further on I insisted to get a room I paid for. In the evening the receptionist promised me to get my room next evening. And – it happened. I got a room at the 3rd Floor, which I booked in September last year. The room was as expected, and air-condition was working! About hotel’s reception: teams are very different: a couple upon my arrival on Wednesday, June 19, was a disaster. Afternoon team was efficient, kind and communicative. It is a pity that I could not catch the manager of hotel – it must be a managerial issue that you do not get a room you pay for it, on time. Overbooking or managerial fault?

The hotel is in a great location minutes walk from the port and numerous restaurants and bars. Although in a busy location the room has double glazing and air conditioning. The room is basic but has all the essentials and is clean. Breakfast is very good with a variety of hot and cold elements. Happy to stay again.

My wife and I were visiting friends and had previously stayed at another Ibis budget in Marseille. This one is much better; in location, cleanliness, comfort and service. For a hotel on a budget, this is one of the best we have stayed in and would highly recommend the hotel and Maseille to anyone.

great location near the old port, in the heart of the main bars and restaurants area, standard and clean rooms, basic breakfast, but service is average, with almost noone speaking english. anyway, value for money