ibis budget Marseille Vieux Port 2 stars

Customer review rating (ALL Rating) 4.0/5 2,951 reviews

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • In the heart of the Old Port

  • Secure luggage storage for a fee

  • Bar lounge

  • Pizzas on site

Hotel location

ibis budget Marseille Vieux Port

46 rue Sainte
13001 MARSEILLE
France

GPS:43.292195, 5.373801

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA CAPITAINERIE

In search of indulgence? Enjoy the new menu for our generous breakfast buffet. You can also enjoy our delicious artisanal pizzas on-site.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,951 reviews

TripAdvisor Rating  3.5/5  1,810 reviews

Ups and downs

TripAdvisor rating 3.0/5

Valerie_1313 Friends getaway - TripAdvisor review

We arrived near midnight and had a bad time at reception. One of us hadn't paid, another was doubly charged and not one of the three of us had our key card sorted so we all had to get back to reception to fix this. Fortunately the rooms were all lovely, other staff were great, especially Meahdi, who was SO patient. The lift - is antique. It only works if you close the inner door properly and many guests do not. So if you are on the 5th floor like we were... The bar is alcohol free... more a lounge but we were able to take our own wine in and glasses were happily provided. The breakfast is amazing! Lovely coffee, great people looking after you and lots of choice.

Dear Guest, We are grateful for the time you took to review your recent stay. We are happy to know that you appreciated our location and found your room comfortable. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. However, we are sorry for the difficulties you experienced during check-in; rest assured, we will review our procedures with our team. Your comment about the lift has been noted, and we apologise for any inconvenience. We look forward to welcoming you again. Best wishes, Stéphane Mojica, Manager

good location

Customer review rating 3.5/5

Sam Friends - Confirmed reviews ALL

not very happy with the charged luggage storage

Dear Y., Thank you for taking the time to share this feedback. We are happy to know that you appreciated our location. However, we are concerned about your comments regarding the level of service that you felt you received and would like to know more about it. Could you please provide us with more information? Please be assured we value your feedback which assists us in ensuring we meet our guests' needs. We look forward to the opportunity of welcoming you back for an improved experience. Best regards, Stéphane Mojica, Manager

Good

TripAdvisor rating 5.0/5

ps159_ll Friends getaway - TripAdvisor review

The room is not very big but it is nice and cozy and with modern furniture. The bathroom on the other hand is quite big, especially the shower. The room was clean and the staff friendly. We really enjoyed the position as it is in the middle of Port Vieux.

Dear Guest, Thank you for your review. It means a lot to know that you appreciated our high standards and comfortable rooms. We are also glad that our location met your needs perfectly. We look forward to welcoming you again. Best regards, Stéphane Mojica, Manager

Great location great staff

Customer review rating 4.0/5

L M. Families - Confirmed reviews ALL

It’s was a budget hotel but there are still standards to maintain. Linen being the most important. Hard to sleep in “bubble wrap “ fortunately the staff were able to provide proper linen for the last few days we were there. Breakfast offering needs revision. Not at all appetising so only booked once. Better options close by and cheaper. Budget can always have quality. Look at premium inn as an example.

Dear Leonie, Thanks for this review. We are happy that you found our location ideal for your needs. While we are sorry your mattress and sheets weren't quite to your liking, we are delighted that our team dealt with the issue you had promptly and efficiently. We also regret that you were not completely satisfied with our breakfast offering. We believe we offer a wide variety of options to suit all our guests' tastes but rest assured, we have noted your comment for consideration. We look forward to welcoming you back in the future. Best wishes, Stéphane Mojica, Manager

Poor management/ organisation

Customer review rating 1.5/5

Steph Couples - Confirmed reviews ALL

After getting our keys, we quickly went to the room to have a shower and get changed before going out to explore the city. As I was coming out of the shower, naked, two guests opened the room door to come in. They quickly went out but this was an unpleasant experience for everyone. They told me after that they have been given the key to this specific room. What about if we were not in the room, what could have happened to our luggage? I’ve talked to the receptionist that evening, who only said “that can happen”, the deputy manager Mrs Thomas the following morning, who apologised and said to email the MG, Mr Mojica, who has not replied to my email in over 5 days.

Dear Stephane, Thank you for taking the time to share your feedback. Your satisfaction is one of our top priorities, and unfortunately it seems that we did not meet all your expectations, and would like to extend our most sincere apologies. We regret issue you mention and that you felt our service was not up to our usual high standards when dealing with it. Rest assured that we have since emailed you to arrange compensation for your stay. We hope to welcome you on a future occasion for an improved experience. Kind regards, Stéphane Mojica, Manager

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Other web-users rate our hotel

  • 1,505 reviews 9/10 Location
  • 1,920 reviews 5.1/10 Room
  • 1,394 reviews 8.5/10 Service
  • 31 reviews 7.4/10 WiFi
  • 810 reviews 5/10 Cleanliness
  • 679 reviews 8.8/10 Breakfast
  • 514 reviews 7.9/10 Value

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