Mercure Canberra Belconnen 4 stars

Accommodation was great. However when I went to leave I was charged $74.92 for parking in which I spoke to Jacky at the front desk who past it o ton Gabrelle. I spoke to Gabrielle that day and she said she had past it onto Wilson parking and that it would be reversed that day. Upon not hearing anything I rang again yesterday at 10.;2 am to speak to Gabrelle but she was away from her desk and I left a message with Nadine to ask her to call me and I still have not heard from anyone about this matter.

Just a short business trip in a good location to meeting venue and the university

Our daughter has recently moved to Canberra and lives around the corner from the Mercure so this was our second stay in a month. My husband and I loved our stays, the hotel is new, clean and amazing. Staff are so lovely. It was my birthday and when checking in I forgot the date as with all this Coronavirus drama I forgot it was my birthday. When we came back to our room there was a lovely note and a bottle of champagne. It made my weekend. We will certainly be regulars when we visit our daughter again once we can travel again. Thank you so much for your hospitality.

The air conditioning is very loud. Room is very hot with it off. Pillows are stuffed into cases that are too small making the pillows like rocks. I had to take the pillowcase off before I could sleep on it. For such a very new hotel it was dissapointing.

overnight stay - really like the club there for food, it would be good when you get room service

Pleasant staff to which nothing was a problem Club next door with excellent meals

This hotel, Mercure Belconnen, was very comfortable, well-equipped and well-located. It also has a small gym, which is a bonus. Will stay again and will recommend to others.

Convenient well designed handy to adjoining club spaciousness room

Thank you. The staff were very friendly and helpful.

Booking easy. Arrival a breeze. Orientation of facilities was full and complete. Accommodation was 1st class quality. Staff were very accommodating and extremely helpful/ informative. Costing on all elements were reasonable. The general appearance presentation and feel of the Mercure was inviting and welcoming. We are looking forward to our return visit. Highly recommend

Great experience

Friendly and efficient staff

We stayed on a Friday night as a stop-over on our way to the South coast from Sydney. The hotel was easy to find and we parked our car nearby without using the hotel parking. Our room on the top floor afforded great views (even better had the weather been clearer!). Everything was brand new, decor nice. pleased to find Decaf coffee. No contents in the minibar (unlike the Mercure in central Canberra). Access to the Labor Club possible without going outside, however we walked the 5 minutes to Westfield to have dinner with family who live nearby. Appreciative of breakfast starting at 6:30, we had the possibility of an early departure. The bed was very comfortable, however the pillows were all the same and not to our preferences. We would appreciate if these can be changed to match most other Mercure's offerings where there's a mix of different types. The staff we encountered were all friendly and helpful. Wifi was easy to join and fast.

the new place is great for me. I'm coming twice a month to Belconnen. however I was a bit disappointed that there is no room service, mainly As I arrive late to the hotel and want to eat something before bad. While I understand why you are taking $ 10 parking during the weekdays. I really don't understand what to pay at the weekends when there is plenty of parking on the streets And most hotels do not require pay over the weekend.

Clean and spacious rooms. Quiet area and close to the shopping centre. Although pillows are a bit hard and high. Parking is not for free. All the staffs are very friendly and helpful.