Dear Robin, Thank you for taking the time to provide such detailed and thoughtful feedback about your stay. We’re pleased that our location worked well for your overnight connection and that you found the room clean and our team helpful. We are sorry, however, that the bedding did not provide the level of comfort you expected. We also sincerely apologise for the incorrect minibar charges. While we’re glad our team was able to resolve this quickly when you contacted us, we completely agree that this should not have occurred in the first place. Your feedback has been shared with the relevant team to help prevent similar errors. Thank you as well for your comments regarding sustainability and the inability to open the room windows. We appreciate your perspective and understand your point regarding reliance on air conditioning. While there are safety and operational considerations around hotel windows, your feedback is valuable as we continue to review our sustainability practices. Thank you for being an ALL – Accor Live Limitless member and for sharing your experience so openly. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Kind regards, BiVi JU Assistant Manager

Dear Elizabeth, Thank you for your positive feedback regarding your recent stay with us. It is delightful to hear that you found our accommodations comfortable and appreciated the variety offered at our buffet breakfast. We strive to provide a convenient experience for our guests, especially those traveling for early flights or late arrivals. Your kind words motivate us to maintain our high standards. Warm regards, BiVi JU Assistant Manager

Dear Kylie, Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found our location convenient, especially after your flight cancellation. It is our priority to provide a seamless experience for our guests, and I am pleased that we could accommodate you and your family during this time. I appreciate your recognition of Mai's exceptional service at the front desk. Our team strives to ensure that each guest feels welcomed and well taken care of, and it is gratifying to know that they made a positive impression on you. Additionally, I am glad to learn that the amenities, including your accommodation, dining options, and the pool, met your expectations for comfort and enjoyment. Your recommendation means a great deal to us, and we would be honored to welcome you back in the future, whether for travel or leisure. Should you decide to visit again, we hope to provide you with another enjoyable stay. Thank you once more for sharing your experience. We look forward to serving you again soon. Jeffrey L. Assistant Manager

Dear Andrew, Thank you for taking the time to share your positive experience at Novotel Melbourne Airport. We are delighted to hear that you found the check-in process efficient and appreciated our convenient location as well as the friendliness and helpfulness of our staff. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Jeffrey L. Assistant Manager

Dear Ann, Thank you for your kind words regarding our staff and the accommodations during your recent stay. It is always gratifying to hear that our team's efforts contribute to a pleasant experience for our guests. We take pride in maintaining comfortable and welcoming rooms, and I am delighted that you enjoyed your time with us. Warm regards, BiVi JU Assistant Manager

Dear Christine, Thank you for sharing your positive feedback regarding your stay at Novotel Melbourne Airport. We are delighted to hear that you appreciated our convenient location, as well as the cleanliness and comfort of your room. It is our aim to provide a pleasant experience for all our guests, and your remarks affirm our commitment to maintaining high standards. We look forward to welcoming you back in the future. Jeffrey L. Assistant Manager

Dear Bev, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you enjoyed our beautiful hotel and that our service made a positive impact on your experience. Our team strives to provide exceptional hospitality, and your feedback serves as a wonderful motivation for them. Warm regards, BiVi JU Assistant Manager

Dear Carolyn, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found our location convenient for your early morning flights and that you enjoyed the quiet and comfortable atmosphere of our hotel. It is always our goal to provide all the essential amenities for a pleasant stay. We look forward to welcoming you back in the future. Warm regards, BiVi JU Assistant Manager

Dear Jane, Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Airport. We are pleased to hear that you found our location convenient, especially in relation to the bus terminal. Your comment about the bathroom lighting is appreciated, and we will consider it for future improvements to enhance our guests' comfort during nighttime hours. Sincerely, Jeffrey L. Assistant Manager

Dear Clive, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found the hotel very nice, our team excellent, and that you were happy with the cleanliness and service throughout your stay. We will be sure to pass on your kind mention of Stephen. We sincerely apologise that you were unable to enjoy a good night's sleep. We understand how disappointing it must have been to experience movement from the bed as well as significant aircraft noise during the night. While our airport location does mean that some aircraft noise can be experienced, we appreciate that this had a considerable impact on your stay. Your comments regarding the bed have also been noted and will be shared with our team for review. We are sorry that these issues affected your overall experience, and we hope you may consider staying with us again should you require accommodation near the airport in the future. Warm regards, BiVi JU Assistant Manager

Dear Laura, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that our team provided a warm welcome and that you found your room beautiful. Our staff strives to offer exceptional service, especially during challenging travel circumstances. We sincerely appreciate your feedback and look forward to welcoming you back in the future. Warm regards, BiVi JU Assistant Manager

Dear Andrea P., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us enhance our guest experience. We understand that a busy atmosphere, particularly during significant events like the AFL finals, can affect the overall enjoyment of our facilities. Your observation about the volume of the music in the bar and the staffing levels during peak hours has been duly noted. We strive to provide efficient service, and it is regrettable to hear that your wait time for the cocktail was longer than expected. We value your patience and understand how frustrating this must have been. Your experience is important to us, and we will take your feedback into consideration as we continually work to improve our services and operations. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Best Regards, Yahya Virk Assistant Manager - Night

Dear Andrew, Thank you for taking the time to share your positive experience at Novotel Melbourne Airport. We are delighted to hear that you found your room to be clean and that our service met your expectations. It is also wonderful to know that you enjoyed the offerings at our bar and café. Your feedback is greatly appreciated and motivates our team to continue delivering excellent hospitality. Sincerely, Jeffrey L. Assistant Manager

Dear Christopher B., Thank you for your positive feedback. We are delighted to hear that you enjoyed the comfort of our pillows, the effectiveness of our blackout blinds, and our gym and sauna facilities. Your recommendation is greatly appreciated. Best Regards, Yahya Virk Assistant Manager - Night

Dear John Z., Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. Your feedback is greatly appreciated. Best regards, Yahya Virk Assistant Manager - Night

Dear Felix M., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide warm, welcoming service and good value for all our guests, so it is disappointing to learn that you found the experience impersonal and felt that our team was not as friendly as it should have been. We also understand your concerns regarding pricing and appreciate you bringing this to our attention. Your comments have been shared with the relevant teams for review, as guest feedback is invaluable in helping us improve both our service and overall guest experience. We appreciate your honesty and hope we have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we aim to deliver. Best Regards, Yahya Virk Assistant Manager - Night

Dear Fiona, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be lovely, clean, and modern, and that you appreciated the self-check-in process. We sincerely apologize for the inconvenience you experienced with the signage related to our gym and health club facilities. We understand how important clear directions are for our guests, and your comments will be taken into consideration as we evaluate our guest experience. Additionally, we appreciate your observations regarding the age restrictions in the gym area. We strive to maintain a safe and appropriate environment for all our guests, and your feedback will help ensure we uphold these standards. We value your insights and thank you for bringing these matters to our attention. We hope to welcome you back in the future for an even more seamless experience. Warm regards, Yahya Virk Assistant Manager - Night

Dear Toni, Thank you for your feedback regarding your arrival experience. We regret that the path to our hotel was challenging during your late arrival. Your comments will be noted as we strive to improve guest accessibility. Warm regards, Yahya Virk Assistant Manager - Night

Dear Timothy, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location, the warmth of our staff, and the comfort of your room. It is rewarding to know that our breakfast left a lasting impression, as we take great pride in our culinary offerings. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Yahya Virk Assistant Manager - Night