Mercure Melbourne Caroline Springs

Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.6/5 319 reviews

ALLSAFE approved hotel

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Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street


  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS:-37.733893, 144.74202

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Our guest reviews

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

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ALL Rating  4.6/5  319 reviews

TripAdvisor Rating  4.0/5  432 reviews

Well located, good restaurant plus lake views.

Customer review rating 4.5/5

M A. R. Couples - Confirmed reviews ALL

Friendly and customer focused staff.

Employable Stay

Customer review rating 4.0/5

Mary M. Solo - Confirmed reviews ALL

Have alway stayed at Mercure CS for since 2019 and always impressed. I always book a Studio Apartment which is extremely comfortable. As a Platinum Accor member I have received an upgrade but disappointingly not this time. I was told the hotel was full booked which I was doubtful about as I was there for 6nights/7days and in that time never even had to share a lift. In fact it seemed quieter than previously. Staff in previous years seemed to be far more welcoming and helpful.

Enoyable stay

Customer review rating 4.5/5

Helen W. Couples - Confirmed reviews ALL

Dinner and acommodation. Dinner was a little haphazard in as much the staff did not know what was available with the Accor membership. Also the stafff were not aware of gluten free considerations.

Good Location Close To Everything

Customer review rating 5.0/5

Brett S. Families - Confirmed reviews ALL

Wanted to book a hotel for family as I did not stay there myself Overall my parents enjoyed the night there

Great stay

Customer review rating 4.5/5

Vicki Couples - Confirmed reviews ALL

Great stay . Bit disappointed that room wasnt as described ( no sparkling water or chocolates ) , but still charged for these items.

Convenient location

Customer review rating 4.5/5

Glenys B. Couples - Confirmed reviews ALL

Very pleasant staff. Quick to fix lack of bedside lights in the room

Best hotel in Melbourne

Customer review rating 5.0/5

Jamie L. Couples - Confirmed reviews ALL

Had a night at hotel it was beautiful room and view was bloody amazing

Good Location, but staBut shortage of amenities?

Customer review rating 3.0/5

John Families - Confirmed reviews ALL

Surprise stay over the weekend for my parents to spend Mother’s Day. Check In was pretty smooth but $250 security bond was kinda high. Stayed in 217 - the room was very nice with the lake view but the windows was very dirty!! Called reception from the room twice but no answer, had to come down. Front desk said he was busy with check In, which I understands. Requested slippers, bathrobes and extra dental kit for my parents. I was advised it might take longer as he was by himself. After 1 hour, I came down to follow up and there was now 2 people at the desk and the person I asked was on the phone with another guest. So I spoke to the 2nd staff and asked him about my request and was plainly told they don’t have slippers and bathrobes. I asked what about the dental kit and he said no as well. Then the first staff I spoke to earlier intervene and mention that they do have dental kits and will bring it to the room. I’m quite disappointed with the inconsistency of the 2nd staff and find it rude to deny service without double checking with his co worker. Also, disappoint that we weren’t informed sooner with a phone call instead I made my parents wait 1 hour for a amenity that doesn’t exist. I've stayed recently with my partner on 03/05 and was pretty happy with the staff who checked us in that provided us excellent service but this stay with my parents was quite disappointing and embarrassing with the lack of necessary amenity.

Great stay

Customer review rating 5.0/5

Lisa W. Families - Confirmed reviews ALL

Lovely experience from the very start.. the staff were very friendly and happy to chat , even the cleaning staff were ready to chat and offer any advise about the area. All staff offered their knowledge on the surrounding area and helped us decide what we would do to have an enjoyable time. I would give the staff 100% rating as they were all exceptional

Good stay

Customer review rating 4.5/5

Kelly Solo - Confirmed reviews ALL

Clean room Staff friendly

Good stay

Customer review rating 3.5/5

Van Families - Confirmed reviews ALL

Rooms are nice and clean, the bed is really comfortable. Rooms have a nice view of the lake in the back of the hotel. No concierge on arrival, we carried our own luggages. Reception seems understaffed as instant services calls rarely come through. I checked out on a Saturday morning and there was only one staff manning both the front desk and the phone. The breakfast package and breakfast options in general could use some improvements, the items are really basic and not very appealing, hot items limited. Breakfast service was also quite slow, we waited 20 minutes for an iced latte and a bowl of cereal? Breakfast staffs were nice and friendly, doesn’t seem to be very understaffed but perhaps extra training could be offered to improve the speed of service. Overall nice stay, just need attention to small details.

Enjoyed my stay

Customer review rating 4.0/5

Garth B. Business - Confirmed reviews ALL

Friendly staff, no complaints from me

Clean rooms

Customer review rating 4.5/5

Ian T. Couples - Confirmed reviews ALL

5 day stay in a lake view room. Have stayed here 3 or so times previously and always a nice atmosphere

great size room, clean , tidy, well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

On business trip , easy access , clean and tidy with very good size room. Could do with an extra towel for my wet hair


Customer review rating 3.0/5

Peter Couples - Confirmed reviews ALL

1 hour for breakfast that was cold,☹️

Well located as quite a few of my work colegues live in this area and could pick me up to go to work with them

Customer review rating 5.0/5

Jillian M. Business - Confirmed reviews ALL

Very friendly, helpful staff, and will return we I do another business trip before the end of the year

Amazing location

Customer review rating 5.0/5

Steve H. Couples - Confirmed reviews ALL

Upon arrival check in was no fuss the room was well appointed and all the staff with whom we had dealings were simply amazing. I highly recommend this hotel.

very central to Caroline spring and shopping center

Customer review rating 5.0/5

Vishwa G. Couples - Confirmed reviews ALL

staff and Management were very helpful in check-in and checkout and food is very nice. very clean room and the hotel with nice view of the lake. also we got walking path , along the lake.

Excellent accomodation

Customer review rating 5.0/5

Alan M. Couples - Confirmed reviews ALL

It was good just to pull the car up into free parking and just relax. Bistro provided for breakfast, lunch & dinner. Great meals & king studio room overlooking the lake was spacious, clean and a very comfortable bed.

Well located, room was clean and the rooms are freshly styled. Poor food quality and terrible customer service.

Customer review rating 2.5/5

Donna Couples - Confirmed reviews ALL

Over all had a average stay at Mecure Caroline Springs. The room was clean, bathroom was spacious, bed comfortable and we had a great view off the balcony. Pros: • Comfortable bed • Great views (balcony room) • Quiet at night • Block out curtains and fully functional aircon • Modern TV in the rooms with Wi-fi • Cleaners were very friendly • When we addressed reception about our issue they were attentive Cons • Poor instructions on check-in. We had also bought the breakfast package (do not recommend) which initially they could not find that’s why the process wasn’t explained to us • No instruction on how to get back into parking lot after hours (late at night) as the gate closes and room keys don’t work. The hotel has to be called, this instruction wasn’t on the gate and no number to call listed. • For breakfast we were ignored for 15minutes until we decided to directly go up to a staff member to sit down (not even to order yet). • Waited 30 minutes for 2 coffees to arrive, and 1hr for cereal. When it did arrive, we told the staff member not to worry about it as we were leaving, and the staff member just laughed and placed it on the table. The entire time over breakfast there was only 2 sets of other couples there… We addressed the person at reception about this. We received a refund of our breakfast packages (there was no way we were comfortable eating there again) and 2 drinks vouchers (beer, wine or a soft drink). • Breakfast package will not cover it to be delivered to the room, no option to pay extra to have this either. You just must pay for breakfast again off a separate menu if you want the room service option.

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