Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 1,027 reviews

Mercure Melbourne Caroline Springs - Image 1
Mercure Melbourne Caroline Springs - Image 2
Mercure Melbourne Caroline Springs - Image 3
Mercure Melbourne Caroline Springs - Image 4

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73197626206955, 144.74502785601308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,027 reviews

Customer review rating 5.0/5

Natalie D. Couples - Confirmed reviews ALL

I stayed here the night of my wedding and the staff were absolutely beautiful and helpful with anything I needed.

Dear Natalie, Thank you for your kind words regarding our hospitality and staff. We are delighted to have been a part of your special D. and appreciate your feedback on our team's helpfulness. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 2.5/5

Kevin T. Families - Confirmed reviews ALL

The place is nice and clean. Shortage of hooks or rails to hang the towels as they advised us to reuse towels but you got nowhere to hang it . There are smokers smoking outside the hotel on a regular basis , due to the gaming (pokies ) room just right at the entrance .Created a really bad environment and cigarette smells while you’re waiting for pickups or drop offs. Signage required! And should have a separate entrance for the gamers. Not family orientated, as there are insufficient facilities for kids .

Customer review rating 4.5/5

Titto J. Business - Confirmed reviews ALL

Overall everything went well except the waiting time for Uber

Dear Titto, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your experience comfortable. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 5.0/5

Wayne A. Couples - Confirmed reviews ALL

Great as every time we stay there

Dear Wayne, Thank you for your kind words. We are delighted to hear that you consistently enjoy your stays with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.0/5

Barry H. Friends - Confirmed reviews ALL

Mainly good. Negatives were floor not vacuumed when it was clearly dirty. Price of meals getting too high. Steak sandwich very poor quality

Dear Barry, Thank you for your feedback. We are pleased to hear that your overall experience was positive. However, we regret to learn about the cleanliness of your room and the quality of the meals. Your comments are noted for future improvements. Best regards, Mercure Melbourne Caroline Springs Team

Other web-users rate our hotel

  • 287 reviews 9.6/10 Location
  • 549 reviews 7.2/10 Room
  • 471 reviews 8.3/10 Service
  • 13 reviews 6.1/10 WiFi
  • 196 reviews 7.6/10 Food
  • 191 reviews 7.2/10 Cleanliness
  • 56 reviews 7.5/10 Breakfast
  • 35 reviews 8.1/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Caroline Springs