Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 1,001 reviews

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Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,001 reviews

Customer review rating 4.0/5

Virgie G. Families - Confirmed reviews ALL

excellent customer service with the Filipino guy.

Dear Virgie, Thank you for your kind words regarding your stay with us. We are pleased to hear that you appreciated the cleanliness of your room and the customer service provided. It is our aim to ensure a pleasant experience for all our guests. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 5.0/5

Gabrielle F. Friends - Confirmed reviews ALL

Staff very helpful Food excellent rooms very comfortable easy to get into central Melbourne

Customer review rating 3.5/5

Phillip O. Business - Confirmed reviews ALL

I like the convenience & location. The casino attracts some sketchy patrons who gather outside to smoke at the entry and that is always unpleasant. I am allergic to cigarette smoke.

Customer review rating 2.5/5

Sarah M. Couples - Confirmed reviews ALL

Extremely loud moaning sound came from the toilet every time you flushed which would wake other occupants in the night. Towels definitely need updating as most had small holes through them . Service at bistro was lacking but otherwise happy with the stay

Customer review rating 5.0/5

Julie L. Families - Confirmed reviews ALL

Was good experience

Dear Julie, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you had a comfortable experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne Caroline Springs Team

Other web-users rate our hotel

  • 276 reviews 9.6/10 Location
  • 528 reviews 7.2/10 Room
  • 457 reviews 8.3/10 Service
  • 15 reviews 6.4/10 WiFi
  • 197 reviews 8.2/10 Food
  • 182 reviews 7.7/10 Cleanliness
  • 57 reviews 6.9/10 Breakfast
  • 38 reviews 7.7/10 Pool

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