Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.5/5 2,540 reviews

ALLSAFE approved hotel

Mercure Melbourne Caroline Springs
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+ 22 Services

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION:  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS:-37.733893, 144.74202

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

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ALL Rating 4.5/5

2,540 reviews

TripAdvisor Rating 4.0/5

430 reviews

Nice place to stay

Customer review rating 4.0/5

Dean Business - 28/11/2021 Confirmed reviews ALL

Enjoyed my stay, staff are really helpful, covid has not made it easy for them but they try hard to deliver a good customer service experience

Dear Dean, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Lovely stay

Customer review rating 5.0/5

Renee Families - 15/11/2021 Confirmed reviews ALL

Very friendly staff

Dear Renee H., We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
Customer review rating 3.5/5

Miza Business - 11/11/2021 Confirmed reviews ALL

Nice stay at Mercure, only the second week was not so good as my room was facing carpark and pretty cluster phobic with no relief post long days at work. Otherwise all good

Dear Miza I., We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding your room facing the carpark, I am sorry that it felt claustrophobia. On your 1st week we were able to offer you an upgrade as we were not fully booked. But unfortunately on your 2nd visit we were unable to upgrade your room. Thank you again for sharing your experience, and we hope on your next visit will be able to accommodate you in a Lakeview room. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Beautiful area

Customer review rating 4.0/5

Anonymous Couples - 08/08/2021 Confirmed reviews ALL

Coming back again and again

Dear Laurice, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great Stay in Caroline Springs

Customer review rating 5.0/5

Anonymous Business - 02/08/2021 Confirmed reviews ALL

Another great stay at the Mercure Caroline Springs. Well located near shops and restaurants. This hotel is a gem. The room was large and clean.

Dear Pranavan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

A pleasant stay..

Customer review rating 4.0/5

Leah B. Couples - 27/07/2021 Confirmed reviews ALL

For work, we stayed 5days - good location, though in a Lockdown - very limited services & movements allowed. A nice, updated hotel with friendly, knowledge staff

Dear Leah, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are sorry to hear about the misunderstanding with your breakfast order. But we are delighted to read that overall you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly helpful staff and good gym spa pool facilities

Customer review rating 5.0/5

Cam Business - 24/07/2021 Confirmed reviews ALL

Excellent place to stay away for work purposes Highly recommend, great location and enjoyed the sports bar attatched.

Dear Cameron, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Celebration with family, enjoyable stay

Customer review rating 4.5/5

Judy S. Families - 20/07/2021 Confirmed reviews ALL

Friendly staff and clean, comfortable rooms

Dear Judy, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent staff and ideal location

Customer review rating 5.0/5

Marion Families - 16/07/2021 Confirmed reviews ALL

Staff were great, easy parking and access to shopping mall and we were made to feel really welcome

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great hotel

Customer review rating 5.0/5

Helen Couples - 13/07/2021 Confirmed reviews ALL

We love staying at this hotel. Our room was spacious with a king bed, large bathroom, balcony and most important - fresh air. Great restaurant and free car parking. We enjoyed walking around the lake too.

Dear Eric & Helen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Okay

Customer review rating 4.5/5

Bahgat B. Families - 11/07/2021 Confirmed reviews ALL

Room was clean Warm Set up sofa bed

Dear Bahgat, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great customer service

Customer review rating 5.0/5

Gary W. Business - 02/07/2021 Confirmed reviews ALL

Stayed here for 3 months staff in breakfast area terrific as is the bar staff & management

Dear Gary, We very delighted to have you at the Mercure Melbourne Caroline Springs for nearly 3 months and we appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

great room and facilities

Customer review rating 4.5/5

Craig Business - 02/07/2021 Confirmed reviews ALL

awesome friendly and helpful staff

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Pretty reasonable.

Customer review rating 3.5/5

Anonymous Business - 01/07/2021 Confirmed reviews ALL

Everything was pretty good. Charging for wifi though, that's a bit 2010...

Great staff goid lication

Customer review rating 5.0/5

Anonymous Families - 28/06/2021 Confirmed reviews ALL

It’s was lovely to finally be able to come back to your hotel We have stayed quite a few times now and bring our elderly mUm (92yrs old)with us She loves the easy access to the cafe and gaming room and that it’s only just an hour from geelong

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent accommodation

Customer review rating 5.0/5

Steve W. Solo - 24/06/2021 Confirmed reviews ALL

Being I needed a place to stay after returning to Melbourne and Australia after having been living and working overseas for 15 years, and being I had stayed at Mercure Caroline Springs during previous visits due to it's close location to family in Melbourne, I had no hesitation in selecting Mercure Caroline Springs again. Once again, the stay was a home away from home, with decent sized rooms, and a balcony that allowed me to enjoy the lake view. Very friendly and helpful staff as always - I rate it 5 stars.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good Stay

Customer review rating 4.5/5

Christopher F. Business - 02/06/2021 Confirmed reviews ALL

Room was clean and well presented. Facilities were clean. Restaurant needs to be able to split bills to rooms more easily for group corporate stays. Was a bit of a mess. Next night we all ate in the café to reduce hassle. Company stays often as its closest to head office.

Nice location

Customer review rating 3.0/5

Gary C. Business - 29/05/2021 Confirmed reviews ALL

Lovely hotel, very nice staff, but we didn't sleep very well as the air conditioning in the next room rattled terribly on the wall all night.

Quality & service of the hotel

TripAdvisor rating 5.0/5

allanbell2021 19/04/2021 TripAdvisor review

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

Thanks Allanbell2021 for a great review. We are always happy to welcome you to the hotel! I am glad that your stays have been pleasant and look forward to welcoming you back again in the future

musical adventure

TripAdvisor rating 5.0/5

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

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