Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 692 reviews

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Mercure Melbourne Caroline Springs - Image 1
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10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telephone
Fax +61 3 8677 2559

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

WestWaters Bistro

Located on the banks of Lake Caroline, dine amongst scenic views with an array of indoor and outdoor seating. The menu features bistro classics done well and an extensive grill selection with 6 different cuts of beef and 15 sauces on offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  692 reviews

TripAdvisor Rating  4.0/5  461 reviews

Good location

Customer review rating 4.0/5

04… Solo - Confirmed reviews ALL

Staff were helpful.

Well location, clean rooms, but bit noisy

Customer review rating 3.5/5

Oscar Families - Confirmed reviews ALL

Good location when you are in the west suburbs of Melbourne. Clean rooms, friendly staff, excellent parking. However, room 358 is very noisy, I am not sure if the lifts or a chimney but there was a constant sound/vibration during the night. So it was not pleasant. Cheers.

Good location

Customer review rating 4.0/5

Eddie S. Couples - Confirmed reviews ALL

Staff are very helpful but what lets the facility down is the rooms are a bit tired and could with an update of the rooms i.e. TV is out dated, kitchenette items old , additional power points in rooms to accommodate charging of phone etc Pool area is good but could also do with a bit of upgrade

Dear Eddie, Thank you for your feedback and kind words about our location and helpful staff! We are glad you had a positive experience in those areas. We appreciate your suggestions regarding the rooms, TV, kitchenette items and the pool area. Please know that we are continuously working on enhancing our facilities, and your comments will certainly help guide our future improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Melbourne Caroline Springs

Bond

Customer review rating 0.5/5

Fikriye T. Families - Confirmed reviews ALL

Receptionist was extremely rude - where is my bond ??? What a scam

Good stay

Customer review rating 4.5/5

Jaswinder S. Families - Confirmed reviews ALL

Awesome

Dear Jaswinder, Thank you for your review! We are so glad to hear you had an enjoyable stay with us. We hope to welcome you back soon for another great experience! Best regards, Mercure Melbourne Caroline Springs

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Other web-users rate our hotel

  • 207 reviews 9.6/10 Location
  • 430 reviews 7.1/10 Room
  • 360 reviews 8.6/10 Service
  • 17 reviews 4.4/10 WiFi
  • 167 reviews 8/10 Food
  • 149 reviews 7.8/10 Cleanliness
  • 49 reviews 7.4/10 Breakfast
  • 40 reviews 7.1/10 Pool

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All our hotels in Caroline Springs

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.