Mercure Melbourne Caroline Springs 4 stars

Name: Mercure Melbourne Caroline Springs
Address: CAROLINE SPRINGS, 3023, AUSTRALIA
Telephone: (+61)03/83580555
Rating: 4.5

Customer review rating 4.5/5 2,535 reviews

ALLSAFE approved hotel

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Mercure Melbourne Caroline Springs

Hotel for travellers looking for local and authentic experiences

Mercure Melbourne Caroline Springs offers 98 contemporary styled rooms and apartments each with their own balcony. Located just 25 mins from the CBD and major airports this award winning venue is ideal for business and leisure. An all in one venue that offers service and facilities you would expect from an international standard hotel including three dining options, conference and event facilities, indoor pool and spa and fitness centre.

Hotel extras

Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport
98 beautifully appointed contemporary guest rooms all with their own balconies and unique view
Exceptional selection of award-winning dining options
All-in-one venue - Meetings, Conferences & Events.
Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
MELBOURNE AIRPORT Paying
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing Paying
Cash machine Paying

Indoor heated pool
Fitness centre
Well-being
- Jacuzzi (Paying) (nearby)
- Massage
- Solarium (Paying) (nearby)
- Tanning salon (Paying) (nearby)
Babysitting on request Paying
Golf Paying
- Golf course 18 holes (Paying) (nearby)
- Golf course 9 holes (Paying) (nearby)
- Golf lessons (Paying) (nearby)
Tennis Paying
- Clay tennis court (Paying) (nearby)
- Grass tennis court (Paying) (nearby)
- Hard tennis court (Paying) (nearby)
- Indoor tennis court (Paying) (nearby)
- Outdoor tennis court (Paying) (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week Mon - Thurs 16:30 - 21:30
- Opening hours : Week-end Sun : 16:30 - 21:30

6 Meeting room(s)
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 10h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

2 Restaurants
3 Bars
Breakfast
- Breakfast à la carte (Extra)
- Room service (Extra)
Room service
- Cold snacks
- Hot meals

6 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 98 rooms
- 5 rooms for people with reduced mobility
- 5 family rooms
- 4 connecting rooms
- 98 non-smoking rooms
- 2 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- WiFi in the communal areas
- High Speed WiFi (Extra)
- WiFi at the hotel (Extra)
- High Speed internet (Extra)
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Luggage storage
- Luggage storage

Shuttle
- MELBOURNE AIRPORT (Extra)
- MEL (Extra)
Street Parking
- Near the property
- 200 parking spaces
- Public
- Parking opened 24/7
On-site - undercover parking
- On site
- 150 parking spaces
- Private

Indoor Swimming Pool
- Covered
- On site
Spa
- Covered
Gym
- On site
- Massage

Services for children
- Indoor playground for children

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

METLINK-WATERGARDENS STATION : 460 CAROLINE SPRINGS

By plane
MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying
By train
WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Superior Room with 1 King bed

Max. number of persons: 3
Area: From 29 m² / 312 sq ft
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Standard Lake View with 1 King Bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Lake View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Superior Room 1 King Bed Balcony and Lake View

Max. number of persons: 3
Area: From 29 m² / 312 sq ft
Views: Lake View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Superior Room with 1 King and optional sofa bed

Max. number of persons: 3
Area: From 40 m² / 431 sq ft
Views: Lake View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Privilege Lake View Room with 1 King Bed

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Lake View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

WESTWATERS CAFE

Open early for breakfast and closing late, our Cafe and Lounge Bar is a great spot for a hearty morning breakfast, lunch, or afternoon drink. Open from 6am Mon to Fri and 7am Sat to Sun Kitchen closes at 9.30pm and the bar open until late for drinks

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

WEST WATERS SPORTS BAR

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 391 m²
Maximum capacity: 500 people
Maximum banquet capacity: 240 people

Find out more

Beautiful area

Anonymous Couples - 08/08/2021 Confirmed reviews ALL

Coming back again and again

Dear Laurice, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great Stay in Caroline Springs

Anonymous Business - 02/08/2021 Confirmed reviews ALL

Another great stay at the Mercure Caroline Springs. Well located near shops and restaurants. This hotel is a gem. The room was large and clean.

Dear Pranavan, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

A pleasant stay..

Leah B. Couples - 27/07/2021 Confirmed reviews ALL

For work, we stayed 5days - good location, though in a Lockdown - very limited services & movements allowed. A nice, updated hotel with friendly, knowledge staff

Dear Leah, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are sorry to hear about the misunderstanding with your breakfast order. But we are delighted to read that overall you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly helpful staff and good gym spa pool facilities

Cam Business - 24/07/2021 Confirmed reviews ALL

Excellent place to stay away for work purposes Highly recommend, great location and enjoyed the sports bar attatched.

Dear Cameron, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Celebration with family, enjoyable stay

Judy S. Families - 20/07/2021 Confirmed reviews ALL

Friendly staff and clean, comfortable rooms

Dear Judy, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent staff and ideal location

Marion Families - 16/07/2021 Confirmed reviews ALL

Staff were great, easy parking and access to shopping mall and we were made to feel really welcome

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great hotel

Helen Couples - 13/07/2021 Confirmed reviews ALL

We love staying at this hotel. Our room was spacious with a king bed, large bathroom, balcony and most important - fresh air. Great restaurant and free car parking. We enjoyed walking around the lake too.

Dear Eric & Helen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Okay

Bahgat B. Families - 11/07/2021 Confirmed reviews ALL

Room was clean Warm Set up sofa bed

Dear Bahgat, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great customer service

Gary W. Business - 02/07/2021 Confirmed reviews ALL

Stayed here for 3 months staff in breakfast area terrific as is the bar staff & management

Dear Gary, We very delighted to have you at the Mercure Melbourne Caroline Springs for nearly 3 months and we appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

great room and facilities

Craig Business - 02/07/2021 Confirmed reviews ALL

awesome friendly and helpful staff

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Pretty reasonable.

Anonymous Business - 01/07/2021 Confirmed reviews ALL

Everything was pretty good. Charging for wifi though, that's a bit 2010...

Great staff goid lication

Anonymous Families - 28/06/2021 Confirmed reviews ALL

It’s was lovely to finally be able to come back to your hotel We have stayed quite a few times now and bring our elderly mUm (92yrs old)with us She loves the easy access to the cafe and gaming room and that it’s only just an hour from geelong

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent accommodation

Steve W. Solo - 24/06/2021 Confirmed reviews ALL

Being I needed a place to stay after returning to Melbourne and Australia after having been living and working overseas for 15 years, and being I had stayed at Mercure Caroline Springs during previous visits due to it's close location to family in Melbourne, I had no hesitation in selecting Mercure Caroline Springs again. Once again, the stay was a home away from home, with decent sized rooms, and a balcony that allowed me to enjoy the lake view. Very friendly and helpful staff as always - I rate it 5 stars.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good Stay

Christopher F. Business - 02/06/2021 Confirmed reviews ALL

Room was clean and well presented. Facilities were clean. Restaurant needs to be able to split bills to rooms more easily for group corporate stays. Was a bit of a mess. Next night we all ate in the café to reduce hassle. Company stays often as its closest to head office.

Nice location

Gary C. Business - 29/05/2021 Confirmed reviews ALL

Lovely hotel, very nice staff, but we didn't sleep very well as the air conditioning in the next room rattled terribly on the wall all night.

Mg Couples - 27/05/2021 Confirmed reviews ALL

When we arrived, the room was like walking into a furnace . Temp set to 26 Blinds inside bathroom windows would be nice. Got woken up every time partner turned light on for toilet use over night.. too bright!

Good stay

Barry W. H. Business - 25/05/2021 Confirmed reviews ALL

nearly everything OK, only drawback is NO FRIDGE in the room, a cool box doesn't help, it doesn't keep beer cold, the butter is too soft and my cheese was to warm.

Quality & service of the hotel

allanbell2021 19/04/2021 TripAdvisor review

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

Thanks Allanbell2021 for a great review. We are always happy to welcome you to the hotel! I am glad that your stays have been pleasant and look forward to welcoming you back again in the future

musical adventure

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

Welcome return to a favorite

DfitzG Business - 14/12/2020 TripAdvisor review

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

Thanks DfitzG for a great review! The team at Mercure Melbourne Caroline Springs have been looking forward eagerly to welcoming back familiar faces. WE hope to welcome you back again soon!

Our most recent 20 reviews

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