Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 901 reviews

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Mercure Melbourne Caroline Springs - Image 1
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10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telephone
Fax +61 3 8677 2559

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  901 reviews

TripAdvisor Rating  4.2/5  465 reviews

Customer review rating 4.5/5

Samantha C. Business - Confirmed reviews ALL

I was there for a conference and absolutely loved it, beautiful spot, great food and great service

Dear Samantha, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, food, and service during your conference. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.0/5

Hill R. Business - Confirmed reviews ALL

Very warm welcome, front reception staff were AAA top class. Very lively and vibrant hotel complex and close to all amenities. Room was very pleasant, clean and tidy, had annoying fan noise coming from ceiling all night, every night. Unfortunately my expensive Tbone steak at the bistro restaurant was massively underdone, grey on outer with a few grill lines on it and blue inner, terrible. Good curry joint and BBQ walking distance. So all ok. Thanks

Dear Hill, Thank you for your kind words regarding our reception staff and the overall atmosphere of our hotel. We are pleased to hear that you found your room to be pleasant and tidy. However, we sincerely apologize for the disturbance caused by the fan noise and the issue with your T-bone steak at our bistro. If you would like to provide more details, please feel free to reach out to us directly at re… We appreciate your understanding and hope to welcome you back in the future for an even better stay. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.5/5

Joe B. Families - Confirmed reviews ALL

Friendly staff all round, very helpful with everything.

Dear Joe, Thank you for your kind feedback regarding our location, room quality, and the helpfulness of our staff. We are pleased to hear that you had a positive experience during your stay with us. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.5/5

Docking C. Business - Confirmed reviews ALL

Really enjoyed staying here. Reception was brilliant, rooms were fantastic, good food and plenty of space and an awesome location.

Dear C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our facilities and the service provided by our reception team. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.5/5

Jerome L. Solo - Confirmed reviews ALL

Nice quiet location with fantastic hospitality. Kudos to the staff

Dear Jerome, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality and the peaceful atmosphere of our location. Your appreciation will certainly be shared with our dedicated staff. Best regards, Mercure Melbourne Caroline Springs Team

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Other web-users rate our hotel

  • 253 reviews 9.5/10 Location
  • 470 reviews 7.2/10 Room
  • 413 reviews 8.7/10 Service
  • 18 reviews 6.1/10 WiFi
  • 190 reviews 8/10 Food
  • 159 reviews 7.4/10 Cleanliness
  • 44 reviews 6.9/10 Breakfast
  • 24 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.