Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 1,028 reviews

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Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73197626206955, 144.74502785601308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,028 reviews

Customer review rating 4.5/5

Colin C. Business - Confirmed reviews ALL

Very comfortable

Dear Colin, Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and found your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.0/5

Kevin D. Business - Confirmed reviews ALL

Pleasant

Customer review rating 5.0/5

Ricky V. Business - Confirmed reviews ALL

Stayed for 1 week couldn’t fault plenty of food options inside building and around local area

Dear Ricky, Thank you for sharing your positive experience. We are delighted to hear you enjoyed our convenient location and the variety of dining options available both within the hotel and in the local area. Your feedback is greatly appreciated. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 4.0/5

Justin K. Families - Confirmed reviews ALL

We requested that our bed be split and was advised upon checking in that had happened. I called reception and they said they would send someone up. About 15 mins later I called reception again, this time it was about replacing our milk which seemed to have separated. They asked if there was anything else and I told them about the bed. They seemed surprised that someone was coming up as housekeeping had left for the day. They offered to squeeze a roller bed into the room which worked out quite well. The beds were split the next day.

Dear Justin, Thank you for sharing your experience at Mercure Melbourne Caroline Springs. We are pleased to hear that our team was able to accommodate you by providing extra service by our reception team. Your understanding as we navigated these situations is greatly valued. We continually strive to enhance our services and your insights will assist us in this endeavor. Best regards, Mercure Melbourne Caroline Springs Team

Customer review rating 2.0/5

Charlotte N. Couples - Confirmed reviews ALL

Room had mould in the bathroom, aircon wasn’t working, kept reverting to heat and the swipe pad for the car park didn’t work

Other web-users rate our hotel

  • 282 reviews 9.6/10 Location
  • 535 reviews 7.3/10 Room
  • 467 reviews 8.3/10 Service
  • 14 reviews 5.8/10 WiFi
  • 194 reviews 8.1/10 Food
  • 190 reviews 7.7/10 Cleanliness
  • 60 reviews 7.3/10 Breakfast
  • 34 reviews 8.1/10 Pool

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