Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 733 reviews

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Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street

GPS:-37.73223187961783, 144.74476768175444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  733 reviews

TripAdvisor Rating  4.0/5  459 reviews

Well Located

Customer review rating 2.0/5

Donna F. Families - Confirmed reviews ALL

- Our check in was smooth! Some of the staff were wonderful But there after we came across many issues which is sad for the price we paid and the well-known brand name of Mercure under Accor. - Pillows and beds not comfortable - as if they had been used for years, they were bending in the middle. - Pillows were hard - The pool water needs to be temperature controlled, not everyone likes icy water! - The pool and spa requires some replacement, lots of rust around the ducts - The food at Lobby Bar was average and cold when served. They ran out of something we ordered, we had to order again on a new transaction, we got charged another surcharge for something that was not our fault We couldn't even get a breakdown of the items we ordered when we asked for it. - We opted not to have our rooms cleaned and advised reception - based on the note left in the rooms, there was no mention of when to tell reception, simply that we had to tell reception! But the hard time we got and I noticed this same behavior with another customer as well. We have done this in many hotels and simply telling reception (at no particular time) was sufficient for the voucher, but the reception staff at Mercure gave us such a hard time just because we didn't tell them the day before and only mentioned it to the room service staff. - At the time of checkout, we couldn't even get a breakdown of all the items we were paying for. I had to waste an hour to figure out all the costs, until one of the managers tried to work it out and gave me an itemized bill. Overall I have been to Accor hotels before but never had such issues and am pretty disappointed with some of the service.

Well located, great service

Customer review rating 5.0/5

Alistair K. Business - Confirmed reviews ALL

Welcoming and very decent place to stay. Staff are great too

Customer review rating 3.0/5

Simon L. Business - Confirmed reviews ALL

I have stayed at this hotel on a number of occasions in the last 12 months. On this occasion I didn’t think the food was up to the standard I have experienced in the past. I normally eat at the Reta’s it’s convenient however in future I think I will take my business off site

Enjoyable stay

Customer review rating 4.5/5

Anne M. Families - Confirmed reviews ALL

We stayed overnight as we were flying out of Melbourne airport early the next morning. The hotel was clean and reception staff were very friendly and welcoming. We were given an upgrade to a lovely spacious room. The hotel is et on a lake which makes for scenic views.

Resort like hotel in the suburbs

Customer review rating 4.5/5

Barry D. Couples - Confirmed reviews ALL

Comfortable stay in a spacious room. Restaurant food excellent. Staff friendly and obliging.

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Other web-users rate our hotel

  • 257 reviews 9.3/10 Location
  • 500 reviews 7.5/10 Room
  • 437 reviews 8/10 Service
  • 14 reviews 7.1/10 WiFi
  • 184 reviews 8.2/10 Cleanliness
  • 172 reviews 7.2/10 Food
  • 68 reviews 7/10 Breakfast
  • 34 reviews 8.1/10 Wellness Area

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