Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,332 reviews
Mercure Melbourne Caroline Springs
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Hotel extras

  • Ideal out-of-city location conferences just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machinePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023
caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Contact email

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :   460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodations

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Studio Apartment with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Family Room

  • Max. number of persons: 5
  • Area: From 50
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Photo non contractuelle / Strictly non binding

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,332 reviews

tripadvisor

TripAdvisor Rating 4.0/5

423 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very comfortable rooms

Customer review rating 4.5/5

Maureen Families - 17/02/2020 Confirmed reviews ALL

Great accommodation, helpful reception staff, fantastic housekeeping staff doing a superior job

Dear Maureen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Mercure - top service

Customer review rating 4.5/5

Hamish Business - 16/02/2020 Confirmed reviews ALL

Rooms are comfy, located well near CS Square.

Dear Hamish, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Reasonable place to stay

Customer review rating 4.5/5

Phil Solo - 11/02/2020 Confirmed reviews ALL

last minute need for accommodation. Did the job. Room large and comfortable. Lighting rather strange but fine for overnight stay.

Dear Phil, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Everything we needed!

Customer review rating 4.5/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Plenty of free parking, easy access, and a huge room, clean and modern. After booking last minute it was still a good place to stay overnight

Dear Romina, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Got the lot. Excellent.

Customer review rating 4.5/5

Mary M. Solo - 10/02/2020 Confirmed reviews ALL

I travel to Melbourne a couple of times a year for sporting events. Mercure Caroline Springs is perfect in every way - Location - club facilities downstairs, shopping centre across the road. Restaurants , parking Great rooms - i always book an apartment as i need laundry and kitchen facilities Tremendous staff who try their best to please. Dexter however will be missed. He was brilliant. I'll be back.

Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good location, good car parking and nice size rooms. extra facilities within the Hotel are of great quality. eg restaurant, sports bar.

Customer review rating 4.5/5

Peter Friends - 10/02/2020 Confirmed reviews ALL

Very friendly staff , good location and great facilities within the hotel.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

good location for me close to my work projects

Customer review rating 4.5/5

Andrew P. Business - 10/02/2020 Confirmed reviews ALL

good service at a good price sports bar had some good activities/ Quizz night and Dj bingo was rather interesting.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Still the best in the West (of Melbourne).

TripAdvisor rating 4.0/5

104christopherm 09/02/2020 TripAdvisor review

Our regular stay in Caroline Springs, and our favourite hotel bar none. Always clean, large rooms, excellent cafe area with lakeside view for a good breakfast, lunch or dinner. Free undercover secure parking. Close by shopping centre.

Rather to be safe

Customer review rating 4.5/5

E C. Business - 07/02/2020 Confirmed reviews ALL

When i enter the room, i found that the balcony door was unlocked. Restaurant doesn't have much variety of food, and food was sub tier neither good or bad

comfortable beds and helpful staff

Customer review rating 4.5/5

Carol Friends - 06/02/2020 Confirmed reviews ALL

staff helpful with fixing problems - easy check in and check out

comfortable stay with great amenities

Customer review rating 4.5/5

Anonymous Solo - 06/02/2020 Confirmed reviews ALL

no issues-enjoyed it immensely

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Perfect llcation

Customer review rating 4.5/5

Chris Business - 06/02/2020 Confirmed reviews ALL

Delightful place to stay. Very friendly and helpful staff.

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

A couple of bad things brought a great experience down :(

Customer review rating 4.5/5

Dr K. T. Business - 05/02/2020 Confirmed reviews ALL

Everything good except the spa was gross for 3 nights in a row and I was so excited to finally have a hotel with a heated spa :( I also had a couple of very average meals - some quite stodgy fish and chips on sunday night and a designer main salad of broccoli and cauliflower that was cold and bland on monday night. I posted about the spa on Tuesday night and got a thanks from your media person but it caused quite a stir on Facebook. Pretty disappointing as my organisation brought in over 160 people over 2 days for a conference downstairs. I also extended my original 2 day booking by 2 nights but got back to my room on sunday to find that it was not made up and I had a missed call from someone asking why I hadn't checked out. I had definitely confirmed the extension as Bronwyn at reception got back to me to confirm I would not need to change rooms. Seeing as my booking was under 'Pony' and 'Pony Club Australia' had hired a conference room on Sunday, it's a shame no one put 2 and 2 together and just asked one of our team who and where I was before I got back to my room exhausted after 2 days of work only to find it not made up.

Good place with good food

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

The room wash comfortable but my only issue would be the beds which weren’t overly comfortable.

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great room and restaurant

Customer review rating 4.5/5

Betty Business - 05/02/2020 Confirmed reviews ALL

Very clean, large modern room and comfortable bed. Restaurant exceptional.

Dear Betty, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great location friendly staff room very spacious and clean

Customer review rating 4.5/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

Booked direct with the hotel and got exactly what I asked for. Thankyou.

Has everything you need , food and entertainment.

Customer review rating 4.5/5

Ray T. Solo - 03/02/2020 Confirmed reviews ALL

Always a great experience, power went out a few times but quickly addressed

Dear Ray, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Quiet and relaxing

Customer review rating 4.5/5

Lindsey Business - 03/02/2020 Confirmed reviews ALL

Friendly front desk, clean rooms and good wifi. Nice restaurant and cafe.

Dear Lindsey, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Interesting hotel

Customer review rating 4.5/5

Denzil O. Business - 03/02/2020 Confirmed reviews ALL

It's hard for me to rate the hotel, as I was there very briefly (less than 24 hours), for a conference, and there had been an unfortunate power outage on a horrendously hot day, which made the hotel itself uncomfortably hot. Not your fault! I was able to bang on the AC in my room on arrival, but I must say, it was very uncomfortable, especially as the curtains had been left slightly open, and the western sun was adding to the temperature. Again, not your fault. I wasn't particularly impressed with the bar options, one very noisy with someone playing a guitar; the sports bar surprisingly didn't appear to be showing the tennis; the voucher options for 'free' drinks are very limited, and when I asked what the house white was, I was told a sauvignon blanc, which I dislike. I therefore paid for a glass of chardonnay, only to be told as I was leaving the counter that there was a house chardonnay I could have had if I'd asked for it. Again, a small niggle, but since you've asked ... The breakfast options were certainly impressive, but the size of the serves seemed excessive. I left most of mine, as I was put off by the amount of food on my plate (it was the grilled haloumi, by the way). The coffee was great! The room was fine, the bathroom excellent, I loved the enormous shower space. Great that you provide an iron - this is a benchmark point for me. It is very difficult for me to write a normal review of this hotel, as I cannot imagine any reason I would stay there unless I was attending a conference. The suburb is a mystery to me, as I had no exposure to what life would be like there. The staff were friendly and professional (with the above bar exception).

Great experience and great location

Customer review rating 4.5/5

B Business - 02/02/2020 Confirmed reviews ALL

Everything was great from room to staff to location. Will be back.

Dear Baden, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
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