Very pleasant staff. Quick to fix lack of bedside lights in the room

Had a night at hotel it was beautiful room and view was bloody amazing

Surprise stay over the weekend for my parents to spend Mother’s Day. Check In was pretty smooth but $250 security bond was kinda high. Stayed in 217 - the room was very nice with the lake view but the windows was very dirty!! Called reception from the room twice but no answer, had to come down. Front desk said he was busy with check In, which I understands. Requested slippers, bathrobes and extra dental kit for my parents. I was advised it might take longer as he was by himself. After 1 hour, I came down to follow up and there was now 2 people at the desk and the person I asked was on the phone with another guest. So I spoke to the 2nd staff and asked him about my request and was plainly told they don’t have slippers and bathrobes. I asked what about the dental kit and he said no as well. Then the first staff I spoke to earlier intervene and mention that they do have dental kits and will bring it to the room. I’m quite disappointed with the inconsistency of the 2nd staff and find it rude to deny service without double checking with his co worker. Also, disappoint that we weren’t informed sooner with a phone call instead I made my parents wait 1 hour for a amenity that doesn’t exist. I've stayed recently with my partner on 03/05 and was pretty happy with the staff who checked us in that provided us excellent service but this stay with my parents was quite disappointing and embarrassing with the lack of necessary amenity.

Lovely experience from the very start.. the staff were very friendly and happy to chat , even the cleaning staff were ready to chat and offer any advise about the area. All staff offered their knowledge on the surrounding area and helped us decide what we would do to have an enjoyable time. I would give the staff 100% rating as they were all exceptional

Clean room Staff friendly

Rooms are nice and clean, the bed is really comfortable. Rooms have a nice view of the lake in the back of the hotel. No concierge on arrival, we carried our own luggages. Reception seems understaffed as instant services calls rarely come through. I checked out on a Saturday morning and there was only one staff manning both the front desk and the phone. The breakfast package and breakfast options in general could use some improvements, the items are really basic and not very appealing, hot items limited. Breakfast service was also quite slow, we waited 20 minutes for an iced latte and a bowl of cereal? Breakfast staffs were nice and friendly, doesn’t seem to be very understaffed but perhaps extra training could be offered to improve the speed of service. Overall nice stay, just need attention to small details.

Friendly staff, no complaints from me

5 day stay in a lake view room. Have stayed here 3 or so times previously and always a nice atmosphere

On business trip , easy access , clean and tidy with very good size room. Could do with an extra towel for my wet hair

1 hour for breakfast that was cold,☹️

Very friendly, helpful staff, and will return we I do another business trip before the end of the year

Upon arrival check in was no fuss the room was well appointed and all the staff with whom we had dealings were simply amazing. I highly recommend this hotel.

staff and Management were very helpful in check-in and checkout and food is very nice. very clean room and the hotel with nice view of the lake. also we got walking path , along the lake.

It was good just to pull the car up into free parking and just relax. Bistro provided for breakfast, lunch & dinner. Great meals & king studio room overlooking the lake was spacious, clean and a very comfortable bed.

Over all had a average stay at Mecure Caroline Springs. The room was clean, bathroom was spacious, bed comfortable and we had a great view off the balcony. Pros: • Comfortable bed • Great views (balcony room) • Quiet at night • Block out curtains and fully functional aircon • Modern TV in the rooms with Wi-fi • Cleaners were very friendly • When we addressed reception about our issue they were attentive Cons • Poor instructions on check-in. We had also bought the breakfast package (do not recommend) which initially they could not find that’s why the process wasn’t explained to us • No instruction on how to get back into parking lot after hours (late at night) as the gate closes and room keys don’t work. The hotel has to be called, this instruction wasn’t on the gate and no number to call listed. • For breakfast we were ignored for 15minutes until we decided to directly go up to a staff member to sit down (not even to order yet). • Waited 30 minutes for 2 coffees to arrive, and 1hr for cereal. When it did arrive, we told the staff member not to worry about it as we were leaving, and the staff member just laughed and placed it on the table. The entire time over breakfast there was only 2 sets of other couples there… We addressed the person at reception about this. We received a refund of our breakfast packages (there was no way we were comfortable eating there again) and 2 drinks vouchers (beer, wine or a soft drink). • Breakfast package will not cover it to be delivered to the room, no option to pay extra to have this either. You just must pay for breakfast again off a separate menu if you want the room service option.