Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,518 reviews

ALLSAFE approved hotel

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Mercure Melbourne Caroline Springs
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+ 17 Services

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORT Paying
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Cash machine Paying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Golf Paying
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

WEST WATERS SPORTS BAR

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,518 reviews

tripadvisor

TripAdvisor Rating 4.0/5

430 reviews

Good Stay

Customer review rating 4.5/5

Christopher F. Business - 02/06/2021 Confirmed reviews ALL

Room was clean and well presented. Facilities were clean. Restaurant needs to be able to split bills to rooms more easily for group corporate stays. Was a bit of a mess. Next night we all ate in the café to reduce hassle. Company stays often as its closest to head office.

Nice location

Customer review rating 3.0/5

Gary C. Business - 29/05/2021 Confirmed reviews ALL

Lovely hotel, very nice staff, but we didn't sleep very well as the air conditioning in the next room rattled terribly on the wall all night.

Customer review rating 4.5/5

Mg Couples - 27/05/2021 Confirmed reviews ALL

When we arrived, the room was like walking into a furnace . Temp set to 26 Blinds inside bathroom windows would be nice. Got woken up every time partner turned light on for toilet use over night.. too bright!

Good stay

Customer review rating 4.0/5

Barry W. H. Business - 25/05/2021 Confirmed reviews ALL

nearly everything OK, only drawback is NO FRIDGE in the room, a cool box doesn't help, it doesn't keep beer cold, the butter is too soft and my cheese was to warm.

Easy to find

Customer review rating 5.0/5

Lisa Families - 24/05/2021 Confirmed reviews ALL

Wonderful staff Wonderful room Wonderful cadw

Dear Lisa M., We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Well appointed

Customer review rating 3.0/5

John Couples - 24/05/2021 Confirmed reviews ALL

Everything good except heater in the room sounded like a plane taking off. It was very cold so had to leave it in therefore not much sleep.

Mercure Caroline Springs is perfect

Customer review rating 5.0/5

Mary M. Solo - 22/05/2021 Confirmed reviews ALL

I stay at the Mercure Caroline Springs every time I'm in Melbourne. The accommodation is extremely comfortable, the staff are incredibly helpful and everything I require is within within walking distance.

Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great location

Customer review rating 4.0/5

Anuj J. Business - 22/05/2021 Confirmed reviews ALL

It was very good. I'd love to stay in future also

Dear Anuj, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Nice hotel with nice staff

Customer review rating 4.0/5

Simon F. Business - 21/05/2021 Confirmed reviews ALL

Was a short but pleasant stay, good facilities and Restaurant was good

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Always Happy to Stay

Customer review rating 4.5/5

Stewart Business - 19/05/2021 Confirmed reviews ALL

As usual the service was great and the choice of food and beverage was excellent. Rooms are alway sneat and tidy and beds are comfy.

Dear Stewart, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly and helpful staff. Great location

Customer review rating 4.5/5

Fay J. B. Families - 18/05/2021 Confirmed reviews ALL

This is my third stay at Mercure Caroline Springs .Would highly recommend

Dear Fay, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Always a pleasure

Customer review rating 5.0/5

Dewald V. D. M. Business - 17/05/2021 Confirmed reviews ALL

Neat and clean. Friendly service.

Dear Dewald, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Comfortable Stay

Customer review rating 4.5/5

Keith C. Families - 16/05/2021 Confirmed reviews ALL

Our two night stay was very comfortable and made possible by the friendly front office staff. I had made an error with the booking date but a room was found and we were made to feel very welcome. We thoroughly enjoyed our stay and will return again.

Dear Keith, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great location and atmosphere

Customer review rating 5.0/5

Theresa S. Business - 15/05/2021 Confirmed reviews ALL

The staff were amazing and could not do enough to help me during my stay. I was travelling alone so are at the restaurant on my own and each staff member her served me stopped to take the time to have a brief friendly chat. The food was delicious, the room was modern, space, clean, fresh and comfortable. Great view of the lake - relaxing. The location for the work I was in town to do was so convenient I will stay there all the time now and I will recommend to my colleagues. Thank you for a pleasant and stress free stay Mercure staff.

Dear Theresa, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great facilities, great people

Customer review rating 5.0/5

Nick Business - 14/05/2021 Confirmed reviews ALL

Thank you Tony and to your team for an enjoyable experience. Always a pleasure.

Dear Nick, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Quality & service of the hotel

TripAdvisor rating 5.0/5

allanbell2021 19/04/2021 TripAdvisor review

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

Thanks Allanbell2021 for a great review. We are always happy to welcome you to the hotel! I am glad that your stays have been pleasant and look forward to welcoming you back again in the future

musical adventure

TripAdvisor rating 5.0/5

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

Welcome return to a favorite

TripAdvisor rating 5.0/5

DfitzG Business - 14/12/2020 TripAdvisor review

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

Thanks DfitzG for a great review! The team at Mercure Melbourne Caroline Springs have been looking forward eagerly to welcoming back familiar faces. WE hope to welcome you back again soon!

Great Location, Great Service, Great hotel

TripAdvisor rating 5.0/5

Brian S 04/03/2020 TripAdvisor review

I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.

Still the best in the West (of Melbourne).

TripAdvisor rating 5.0/5

104christopherm 09/02/2020 TripAdvisor review

Our regular stay in Caroline Springs, and our favourite hotel bar none. Always clean, large rooms, excellent cafe area with lakeside view for a good breakfast, lunch or dinner. Free undercover secure parking. Close by shopping centre.

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