Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 702 reviews

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Mercure Melbourne Caroline Springs - Image 1
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10 20 Lake Street, 3023 CAROLINE SPRINGS, Australia

Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

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Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73223187961783, 144.74476768175444

Telephone
Fax +61 3 8677 2559

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

WestWaters Bistro

Located on the banks of Lake Caroline, dine amongst scenic views with an array of indoor and outdoor seating. The menu features bistro classics done well and an extensive grill selection with 6 different cuts of beef and 15 sauces on offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  702 reviews

TripAdvisor Rating  4.0/5  461 reviews

Another super stay!!!

TripAdvisor rating 5.0/5

Dean_Cer Families - TripAdvisor review

Superb high quality, hotel room, facilities and dining at the WestWaters Mercure hotel complex. It is a one stop shop for leisure or business travellers needing comfortable and quality accommodation in the area with a tonnes of optionality and shopping nearby. Only approx 25 min from Melbourne airport or about 45 min from the cbd the hotel has so much to offer including gym, pool, spa and laundry facilities, live music on weekends, conference facilities, and all day cafe and snacks with the most exciting family friendly bistro dining at night from 5pm all with a magnificent lakeside vista. Amazing, welcoming and professional staff the the most welcoming Mr Abram, the very nice Ms Tammy on reception to the Superchefs Mr Patrick, Michael and Ian in the kitchen, Isabelle, Joseph, Gayan and Amira on the floor looking after all the demanding guests with ease and professionalism. Free parking, pokies on site and local shopping close by. Thank you for everything team Mercure CS!

geat peaceful stopover

TripAdvisor rating 5.0/5

lynninsa Couples - TripAdvisor review

this hotel has such a lovely ambience. it has a picturesque setting right beside the lake in Caroline Springs. It has a small shopping centre in easy walking distance to it.The rooms are beautiful and peaceful and well eqiuped. the westwaters cafe serves a lovely a la carte breakfast. the westwaters restuarant serves delish lunches and dinners will plenty of choices. the staff are all very helpful and pleasant .

Good position on the lake

Customer review rating 5.0/5

Lynn Couples - Confirmed reviews ALL

We had a quick stopover in this hotel and love the location

Dear Lynn, Thank you for taking the time to leave this review. We appreciate your positive feedback and are glad you had a good experience at our hotel. We hope to see you again in the near future. Kind Regards, Mercure Melbourne Caroline Springs

Good and bad

Customer review rating 1.5/5

N Business - Confirmed reviews ALL

Room was nice, but cramped. Wi-Fi was terrible- made it impossible to work or enjoy streaming. TVs were very small- almost the size of a computer monitor

Dear Timothy, Thank you for sharing your constructive feedback. We are glad to hear that you found the room to be nice and we are sorry to learn that you encountered issues with the Wi-Fi and the TV size during your stay. The issue with Wi-Fi has been logged and our IT team has successfully fixed it. Additionally, we are in the process of upgrading our TVs to newer models to provide a better viewing experience. Your input is invaluable and we appreciate your patience during this transition and hope to have the opportunity to offer you a more comfortable stay in the future. Best regards, Front Office Team Mercure Melbourne Caroline Springs

Clean, efficient, good location

Customer review rating 4.5/5

Jane Business - Confirmed reviews ALL

Short stay for work purposes, great location, fast check in/out

Dear Jane, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location convenient and appreciated the fast check-in and check-out process. We apologize for the inconvenience you experienced with the room temperature and the AC remote. We will have our maintenance team check the AC units to ensure the screens are readable and functioning properly. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future. Best regards, Mercure Melbourne Caroline Springs

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Other web-users rate our hotel

  • 219 reviews 9.5/10 Location
  • 425 reviews 7.2/10 Room
  • 382 reviews 8.1/10 Service
  • 15 reviews 4.7/10 WiFi
  • 165 reviews 7.3/10 Food
  • 150 reviews 8/10 Cleanliness
  • 57 reviews 7.4/10 Breakfast
  • 40 reviews 6.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.