Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,368 reviews

Mercure Melbourne Caroline Springs
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+ 21 Services
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Hotel extras

  • Ideal out-of-city location conferences just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machinePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023
caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Non contractual photo

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,368 reviews

tripadvisor

TripAdvisor Rating 4.0/5

425 reviews

Excellent food, service, friendly staff and cleanliness in view of the Coraonavirus risks.

Customer review rating 4.5/5

James H. Business - 18/03/2020 Confirmed reviews ALL

The food and service are of excellent quality. the hotel is tidy, clean and smells well sanitised in view of the Corona virus. Staff are all friendly, understanding, informative and doing their best work to help customers like me, especially in view of reduced visitors and higher health and safety requirements. Keep up the good work I am due to stay with you again next week and look forward to the usual excellent standard food, friendly staff and accomodation experience.

Gold card Accor member. Never get any upgrade or extras

Customer review rating 4.5/5

W. Couples - 18/03/2020 Confirmed reviews ALL

Stayed two nights. Start of virus warnings so not good

Great hotel - the bar and restaurant closes too early

Customer review rating 4.5/5

George P. Business - 18/03/2020 Confirmed reviews ALL

Great hotel. Nothing bad to say about it. However, when ordering drinks from the bar for $10 each, the nips were not full before pouring into glass. No double nips offered (I guess this is policy). The restaurant, although we ordered, mains, entrees, bottles of wine, we were asked to leave early, and when we asked the waitress to take the bottle for us to the other bar, she laughed and said "you can take it!". At 940pm there were people behind the bar, and I asked for a dessert plate, and was told that they were no longer serving. Spending just under $300 that night, the overall restaurant / bar experience was poor. On a positive note though, the rooms are clean, the reception area and checkin process were pleasant and the surroundings/outlook were quite nice too.

Great stay awesome staff

Customer review rating 4.5/5

And L. A. G. D. Couples - 17/03/2020 Confirmed reviews ALL

We really simply had a lovely stay . Tryed booking on line 1st it was so slow and repetitive so i gave up and asked for the direct ph number and had prompt excellent service

Great place to stay

Customer review rating 4.5/5

Derek Business - 16/03/2020 Confirmed reviews ALL

Very comfortable room. Everything expectation catered for. Polite, helpful and courteous staff. Very clean, well appointed rooms. Great location. Quiet. Very good food.

Customer review rating 4.5/5

Tun Y. Business - 15/03/2020 Confirmed reviews ALL

Room is not upgrade and there are no free water provided after room service.

Good stay

Customer review rating 4.5/5

Jennifer M. Business - 13/03/2020 Confirmed reviews ALL

Comfortable

Room design was weird

Customer review rating 4.5/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Everything was amazing except room design

Nice comfortable stay

Customer review rating 4.5/5

Dora Business - 10/03/2020 Confirmed reviews ALL

Room very clean & tidy, quiet.

Great "gettaway" location

Customer review rating 4.5/5

Sylvia Couples - 10/03/2020 Confirmed reviews ALL

We had a fabulous stay. The room and bathroom were very clean and spacious. Location was great - close enough to combine an early morning trip to Hanging Rock National Park, with an afternoon and evening in the city and St. Kilda.

Well Located

Customer review rating 4.5/5

Mark C. Business - 10/03/2020 Confirmed reviews ALL

A normal good stay

good stay

Customer review rating 4.5/5

Victor G. Business - 08/03/2020 Confirmed reviews ALL

Made to feel welcome, and the reception staff were really helpful in answering my questions

Big rooms

Customer review rating 4.5/5

Mat Business - 08/03/2020 Confirmed reviews ALL

The food at the restaurant was disappointing.

Customer review rating 4.5/5

Grant R. Business - 07/03/2020 Confirmed reviews ALL

Only issue was no long life milk in mini bar after first night. I rang reception for some to dropped in however the milks best before date was March 2019 & was a bit lumpy.

Good location for me

Customer review rating 4.5/5

Craig C. Business - 06/03/2020 Confirmed reviews ALL

Very please with everything. Greeting at desk was very delightful and welcoming.

Perfect

Customer review rating 4.5/5

Ercan K. Solo - 05/03/2020 Confirmed reviews ALL

Stayed in a Lake view balcony room, very neat, clean and quite.

I Love Staying Here

Customer review rating 4.5/5

Roger T. Business - 04/03/2020 Confirmed reviews ALL

I love staying here, the staff are brilliant, nothing is too much trouble. The rooms are very comfortable and the food is great.

Great Location, Great Service, Great hotel

TripAdvisor rating 4.0/5

Brian S 04/03/2020 TripAdvisor review

I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.

Well looked after and great hotel

Customer review rating 4.5/5

Colin T. Couples - 03/03/2020 Confirmed reviews ALL

Easy initial parking out front then moved to the covered parking. The whole venue was large. With 3 eating areas and plenty of rooms. Our room had a lake view which wasn't that spectacular. The room was a good size and everything laid out well. It was clean and tidy and well presented. There was the smell from the kitchen in the passage around our corridor, but not in the room. Dinner in the Bistro which is a huge area. Service here was excellent and the meals were good. Only negative was how noisy it was with 200+ people. Breakfast in the café was great.

Well mLocated and a Great Stay

Customer review rating 4.5/5

Marie K. Couples - 03/03/2020 Confirmed reviews ALL

We had a lovely time celebrating our 39th Wedding Anniversary.

Our most recent 20 reviews

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