Mercure Melbourne Caroline Springs 4 stars

Very friendly staff , good location and great facilities within the hotel.

good service at a good price sports bar had some good activities/ Quizz night and Dj bingo was rather interesting.

Our regular stay in Caroline Springs, and our favourite hotel bar none. Always clean, large rooms, excellent cafe area with lakeside view for a good breakfast, lunch or dinner. Free undercover secure parking. Close by shopping centre.

When i enter the room, i found that the balcony door was unlocked. Restaurant doesn't have much variety of food, and food was sub tier neither good or bad

staff helpful with fixing problems - easy check in and check out

no issues-enjoyed it immensely

Delightful place to stay. Very friendly and helpful staff.

Everything good except the spa was gross for 3 nights in a row and I was so excited to finally have a hotel with a heated spa :( I also had a couple of very average meals - some quite stodgy fish and chips on sunday night and a designer main salad of broccoli and cauliflower that was cold and bland on monday night. I posted about the spa on Tuesday night and got a thanks from your media person but it caused quite a stir on Facebook. Pretty disappointing as my organisation brought in over 160 people over 2 days for a conference downstairs. I also extended my original 2 day booking by 2 nights but got back to my room on sunday to find that it was not made up and I had a missed call from someone asking why I hadn't checked out. I had definitely confirmed the extension as Bronwyn at reception got back to me to confirm I would not need to change rooms. Seeing as my booking was under 'Pony' and 'Pony Club Australia' had hired a conference room on Sunday, it's a shame no one put 2 and 2 together and just asked one of our team who and where I was before I got back to my room exhausted after 2 days of work only to find it not made up.

The room wash comfortable but my only issue would be the beds which weren’t overly comfortable.

Very clean, large modern room and comfortable bed. Restaurant exceptional.

Booked direct with the hotel and got exactly what I asked for. Thankyou.

Always a great experience, power went out a few times but quickly addressed

Friendly front desk, clean rooms and good wifi. Nice restaurant and cafe.

It's hard for me to rate the hotel, as I was there very briefly (less than 24 hours), for a conference, and there had been an unfortunate power outage on a horrendously hot day, which made the hotel itself uncomfortably hot. Not your fault! I was able to bang on the AC in my room on arrival, but I must say, it was very uncomfortable, especially as the curtains had been left slightly open, and the western sun was adding to the temperature. Again, not your fault. I wasn't particularly impressed with the bar options, one very noisy with someone playing a guitar; the sports bar surprisingly didn't appear to be showing the tennis; the voucher options for 'free' drinks are very limited, and when I asked what the house white was, I was told a sauvignon blanc, which I dislike. I therefore paid for a glass of chardonnay, only to be told as I was leaving the counter that there was a house chardonnay I could have had if I'd asked for it. Again, a small niggle, but since you've asked ... The breakfast options were certainly impressive, but the size of the serves seemed excessive. I left most of mine, as I was put off by the amount of food on my plate (it was the grilled haloumi, by the way). The coffee was great! The room was fine, the bathroom excellent, I loved the enormous shower space. Great that you provide an iron - this is a benchmark point for me. It is very difficult for me to write a normal review of this hotel, as I cannot imagine any reason I would stay there unless I was attending a conference. The suburb is a mystery to me, as I had no exposure to what life would be like there. The staff were friendly and professional (with the above bar exception).

Everything was great from room to staff to location. Will be back.