Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,490 reviews

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Mercure Melbourne Caroline Springs
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+ 21 Services

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machinePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Non contractual photo

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,490 reviews

tripadvisor

TripAdvisor Rating 4.0/5

430 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

always a good time

Customer review rating 5.0/5

Shaun A. E. Families - 11/05/2021 Confirmed reviews ALL

as you know i have stayed with you guys quite a few times and i never have any problems at all the food is great the staff are fantasic the only problem i had was i had two crayfish in the fridge over night to take to a party when i went to get them the next day they where warm not cold as i had to throw them out i did tell the girl down the front desk.be sides that everything was a o k

Good stay

Customer review rating 5.0/5

Loz Business - 10/05/2021 Confirmed reviews ALL

looked after extremely well

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent location overlooking Lake Caroline & opposite shopping centre

Customer review rating 5.0/5

Lyn A. Couples - 08/05/2021 Confirmed reviews ALL

Excellent room, daily cleaning of room, courteous cleaning team plus catching up with the Manager Tony

Dear Garry, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Well located

Customer review rating 4.5/5

T Couples - 08/05/2021 Confirmed reviews ALL

The registration was quick and seamless. The car park was very convenient. The room was clean and there are many restaurants walking distance from the hotel. Upon request, was given a 12 o'clock late check out. It was a pleasant stay.

Dear Tjays We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Convenient location

Customer review rating 4.5/5

Gavin Business - 08/05/2021 Confirmed reviews ALL

Staff are helpful, good sized rooms.

Dear Gavin, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Nice location, clean, very happy with the room

Customer review rating 4.5/5

Angelena Friends - 07/05/2021 Confirmed reviews ALL

My experience was great. I enjoyed my stay the room and beds comfortable how ever heating was a bit slow to warm up room but once it heated up it was very cosy

Dear Angelena, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Almost couldn’t stay

Customer review rating 2.5/5

Laura Solo - 07/05/2021 Confirmed reviews ALL

I travelled four hours for an important event and was only staying the one night. It wasn’t until I arrived, after making the booking under my name and paying for it, that I was told I technically wasn’t allowed to stay by myself as I’m not 21. If I hadn’t of known family friends staying in the same hotel I believe I would have been turned away and left to drive four hours home.

Dear Laura, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Caroline Springs. I am sorry that you experienced some issues upon check in due to your age. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you experienced some issues upon check in due to your age. On booking.com we do have our age check in policy from the 21 years of age. I do hope that otherwise you enjoyed your stay with us and will come back in the near future. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great stay

Customer review rating 5.0/5

Anonymous Business - 07/05/2021 Confirmed reviews ALL

Your venue was great and it was very helpful being at the same place as our conference. Your reception staff while I was there were extremely helpful and nothing was a problem for them.

Dear Charles, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good stay

Customer review rating 4.5/5

Drew Solo - 03/05/2021 Confirmed reviews ALL

Nice room with great proximity to food.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

location was perfect

Customer review rating 5.0/5

Paul Families - 03/05/2021 Confirmed reviews ALL

very pleasant experience, staff were all fantastic and went out of their way to make sure we were all looked after and even advised us of correct timing to get to our appoint on time due to school traffic. we had breakfast in the restaurant -staff and meals were all great.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Friendly staff

Customer review rating 5.0/5

Paul D. Couples - 02/05/2021 Confirmed reviews ALL

I found all the staff I encountered very friendly and professional. The hotel itself was also very nice and great food at the restaurant.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

An excellent get away

Customer review rating 5.0/5

Craig B. Couples - 01/05/2021 Confirmed reviews ALL

From the initial booking to check out we were thoroughly looked after and made welcome. The room and entire hotel is super clean and the staff are very friendly. Highly recommended. And if its slightly out of your budget, find a way as it is worth it!

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great place to stay, everything you need, bistro meals are overpriced

Customer review rating 4.0/5

David G. Business - 27/04/2021 Confirmed reviews ALL

Excellent

Dear David, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. I have forwarded your feedback to our Executive Chef even though the menu is changed every 3 months. I do hope on your next visit that the new menu will be in place. Otherwise we were delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Very friendly and helpful staff especially in the bistro

Customer review rating 4.5/5

Peter M. Couples - 26/04/2021 Confirmed reviews ALL

realy enjoyed our time there and found it to be fuss free and relaxing

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Not our best stay but still our favourite hotel

Customer review rating 3.5/5

Michelle S. Couples - 25/04/2021 Confirmed reviews ALL

Likes: Friendly staff always Familiar place being regulars, still our favourite place to stay. Dislike The room had an unpleasant odour to it when aircon wasn't on. No more Dirty Jackson cocktails.

Modern, spacious room.

Customer review rating 4.5/5

Roger Families - 25/04/2021 Confirmed reviews ALL

Effecient and pleasant service.

Dear Roger, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Quality & service of the hotel

TripAdvisor rating 5.0/5

allanbell2021 19/04/2021 TripAdvisor review

Room service excellent with Zoreka & Alice going out of their way to make sure we were comfortable. Food & service very good.front desk very helpful . After staying with your hotel for many years we were impressed that after we have had to deal with ( corona virus) you & your staff have kept up a high standard

musical adventure

TripAdvisor rating 5.0/5

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

Welcome return to a favorite

TripAdvisor rating 5.0/5

DfitzG Business - 14/12/2020 TripAdvisor review

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

Thanks DfitzG for a great review! The team at Mercure Melbourne Caroline Springs have been looking forward eagerly to welcoming back familiar faces. WE hope to welcome you back again soon!

Great Location, Great Service, Great hotel

TripAdvisor rating 5.0/5

Brian S 04/03/2020 TripAdvisor review

I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.

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