Mercure Melbourne Caroline Springs 4 stars

Customer review rating 4.5/5 2,451 reviews

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Mercure Melbourne Caroline Springs
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+ 21 Services

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machinePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 caroline springs
australia

Tel: +610383580555

Fax: (+61)03/86772559

Check-in from 14h00

Check out up to 10h00

  • METLINK-WATERGARDENS STATION :  460 CAROLINE SPRINGS

  • By plane

    MELBOURNE AIRPORT At 24.6km / 15.29 miles - Shuttle paying

  • By train

    WATERGARDENS CENTER At 7.6km / 4.72 miles

GPS :-37.733893, 144.74202

Our accommodation(s)

Mercure Caroline Springs has a range of rooms to suit individual needs. Each room has their own outdoor balcony offering views of the surrounding area and the facilities required for an enjoyable stay.

Standard King Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard Lake View with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room 1 King Bed Balcony and Lake View

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 King and optional sofa bed

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Lake View Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

WESTWATERS A LA CARTE BISTRO

Type of cuisine: Bistro

The WestWaters A La Carte Bistro caters for the whole family. Open daily for lunch and dinner, enjoy a scrumptious meal indoor or out as you overlook views of Lake Caroline. Kids play area, group bookings and outdoor heating are plus points.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEST WATERS SPORTS BAR

Non contractual photo

WestWaters has your bar and TAB needs covered with a spacious sports bar, with its own EBT overlooking the lake, real time updates, over 50 flat screen digital TV's, pool tables, all day betting and bar menu, range of local and imported beers and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 391

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Mercure Melbourne Caroline Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,451 reviews

tripadvisor

TripAdvisor Rating 4.0/5

429 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 3.5/5

Wisdom Families - 09/04/2021 Confirmed reviews ALL

The hotel looks lovely. We enjoyed the walk around the lake. And if there was anything we need, the shopping centre was just near by. We also enjoyed their pool as well. The room clean and bathroom with decent size. Bed and pillows soft and comfy. The only thing i didnt like was that they have $250 as incidentals; it was more than my overnight stay and it takes a while to get it back.

Good stay

Customer review rating 4.0/5

Anonymous Families - 08/04/2021 Confirmed reviews ALL

Quiet and comfortable friendly and welcoming staff.

Dear Amit, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

average

Customer review rating 1.5/5

Cameron S. Business - 07/04/2021 Confirmed reviews ALL

the room was basic,ordered a $42 steak through room service. The steak was the end of a sirloin with sinew running through the middle of it which was inedible. the salad was basic,warm and limp.(chips were fine:)I did complain though and they took it off my bill. the room had a sewer smell from the bathroom that i had to put up with.

Dear Cameron, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Caroline Springs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that the Chef was advised of the quality of the food and rest assured he has taken the appropriate measures to address the problem with his staff to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Excellent service

Customer review rating 5.0/5

Lara Couples - 03/04/2021 Confirmed reviews ALL

The receptionist was amazing. I advised her I’m booking for my mum that just got married and she offered to do something special and gave a complimentary upgrade .

Dear Maha, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

good stay location suits

Customer review rating 4.5/5

Kelly Business - 30/03/2021 Confirmed reviews ALL

Initially I booked a one night stay in a apartment room simply as at the time of initially booking it was the same price as the standard room. I then changed my plans and booked another night however it was a red hot room rate for a standard room. Upon checkin I advised I was now staying two nights and had booked two separate rooms with different room categories. They were very happy to keep me in the same room, I did say I was happy to change rooms. Welcome gift was standard drink voucher and water and then chocolates. Previous stays the welcome gifts have been much better such as body scrubs. They did recommend making a booking with the restaurant however it was not that busy so not sure why a booking was needed I assuming a COVID pocess for restaurants in general I did not book for the second night in the restaurant and was able to walk straight in. One thing to note is that the restaurant, cafe and bar are all apart of WestWaters not Mercure. The staff at westwaters are so hit and miss. Breakfast is adequate & service is quick. Annoying bit of my stay was it clearly was not communicated my two separate bookings were not linked my room key was deactivated trying to get to my room my card woult not work to get me to my level and I had to go downstairs and Checkin again yet not extra water and my room and the complimentary drink voucher was removed from the key card pack. I stay here purely for convenience to our office. The room itself is clean and spacious as all the rooms

Dear Kelly, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Caroline Springs. I am sorry of the few incidents that occurred during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great stay

Customer review rating 5.0/5

Theo K. Business - 28/03/2021 Confirmed reviews ALL

Genuinely pleased with my stay nice ammenities and great staff

Dear Theodore, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Highly Recommended! Great service!

Customer review rating 5.0/5

Mel C. Families - 27/03/2021 Confirmed reviews ALL

We had a function for my daughter’s 21st birthday and it was great to have it at Westwaters. My family had a wonderful stay after the party, the hotel reception staff were all very helpful. We had a family dinner downstairs and there was live music we really enjoyed! We stayed late until 11pm when they finished playing their beautiful lineup. My 4yo daughter enjoyed the pool the next day too!

Dear Normelyn, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Nice Vista, Great Rooms and Friendly Staff

Customer review rating 4.5/5

Mal W. Business - 25/03/2021 Confirmed reviews ALL

Staff were great, and I loved the restaurant. Food was awesome and the staff chatted with me since I was by myself, which was appreciated.

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I apologise for your coffee and juice being served after you had your breakfast. I will share your comments with our staff in the café I am sure that this feedback will serve as a reminder to all of the staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Clean room, no issues

Customer review rating 4.0/5

Cory Business - 25/03/2021 Confirmed reviews ALL

Beer price has gone up, that might be a VIC thing $30 for two pints made us cross the road and buy beers for room

Great place for our journey

Customer review rating 4.5/5

Anne S. Couples - 22/03/2021 Confirmed reviews ALL

Loved the walk around the Lake; dinner in our room on the balcony with a lovely sunset was divine.

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Made always welcome Tony and his staff are great

Customer review rating 4.5/5

Jeff H. Business - 21/03/2021 Confirmed reviews ALL

The manager Tony is an outstanding Mng and person - I have no hesitation in promoting the hotel to my friends and colleagues

Dear Jeff, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Great location, clean room and amazing service!

Customer review rating 5.0/5

Harshdeep Couples - 21/03/2021 Confirmed reviews ALL

We had a wonderful time staying at Wastewaters, arriving late, we still felt that the service and cleanliness of the room was not compromised. Would recommend and stay here again as a local.

Dear Harshdeep, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…
Customer review rating 4.5/5

Rod Business - 18/03/2021 Confirmed reviews ALL

Good clean and professional

Dear Rodney, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

great stay

Customer review rating 5.0/5

Tim Business - 18/03/2021 Confirmed reviews ALL

bed was great, sheets like brand new. thanks.

Dear Tim, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Good stay

Customer review rating 5.0/5

Vincent C. Business - 18/03/2021 Confirmed reviews ALL

The rooms were very clean, the staff very friendly and the food was amazing.

Dear Vincent, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

musical adventure

TripAdvisor rating 5.0/5

826manager 18/03/2021 TripAdvisor review

A fantastic weekend away relaxing in st kilda with musical entertainment followed by relaxing evening at Caroline Springs, Great room, peaceful ambiance, friendly , professional customer service, an overall wonderful experience

Thank you 826manager for a wonderful review. We are happy to read that your stay was an enjoyable one! Look forward to welcoming you back!

great room, fantastic food selection and quality, amazing friendly and helpful staff

Customer review rating 5.0/5

Elizabeth B. Families - 17/03/2021 Confirmed reviews ALL

We came from Newcastle to attend a family funeral. Our stay although short was very comfortable and staff went above and beyond.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Melbourne Caroline Springs. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another occasion. Kind Regards Caroline Froget Front Office Manager Mercure Melbourne Caroline Springs 03… ca…

Welcome return to a favorite

TripAdvisor rating 5.0/5

DfitzG Business - 14/12/2020 TripAdvisor review

As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

Thanks DfitzG for a great review! The team at Mercure Melbourne Caroline Springs have been looking forward eagerly to welcoming back familiar faces. WE hope to welcome you back again soon!

Great Location, Great Service, Great hotel

TripAdvisor rating 5.0/5

Brian S 04/03/2020 TripAdvisor review

I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.

Still the best in the West (of Melbourne).

TripAdvisor rating 5.0/5

104christopherm 09/02/2020 TripAdvisor review

Our regular stay in Caroline Springs, and our favourite hotel bar none. Always clean, large rooms, excellent cafe area with lakeside view for a good breakfast, lunch or dinner. Free undercover secure parking. Close by shopping centre.

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