Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 1,176 reviews

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Description

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

Book this hotel
Room 1

The newly built Superior rooms are perfect for today's discerning traveller. Artistic in design each room has their own private balcony offering uninterrupted views of the surrounding area. Twin, Accessible and lakeview rooms are available upon request.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 29 / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 29 / 312 sq ft
  • Bedding 1 x King size bed(s)
  • Most of the accommodation: Balcony

Our Privilege Corner Suite offers premium amenities, an espresso machine, bathrobes, slippers, a separate living room, private balcony, and lake views-ideal for unwinding in comfort whether traveling for business or leisure.

  • Views:

    Lake View

Max. number of persons
4
Area
From 50 / 538 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Panoramic View Studio Apartment

Our Panoramic Studio Apartment offers expanisve views across the lake and Melbourne CBD. With a spacious layout, kitchette facilities and washer and dryer this room is well suited to an extended stay or just an over night getaway.

  • Views:

    Lake View

Max. number of persons
4
Area
From 64 / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Family Balcony

Enjoy all the benefits of our Studio Apartment with an additional bedroom with its own balcony. This room can accommodate up to 5 guests. Additional charges for the 5th person apply.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 50 / 538 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.73197626206955, 144.74502785601308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 98 rooms
  • 5 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • 98 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry

Entertainment

  • Casino
  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Room service Additional charge

Business

4 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Indoor playground for children

Well-being

Spa

  • Covered
  • On site

Indoor Swimming Pool

  • Covered
  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 150 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Street Parking

GPS:-37.73197626206955, 144.74502785601308

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.12 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Truck parking

Security

  • Well-lit parking
  • Parking equipped with lights

Saige Bistro

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Cooking style
Bistro
Classifications & labels
2025
Capacity
300
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu

The place to catch up with friends and family. Share stories over delicious food and drink in a fun and welcoming atmosphere, free of pretension. Our place. Your place.

Ruck & Rover Sports Bar

Welcome to Ruck & Rover, your go to hangout. Our pub classic menu is legendary - think epic parmas, beastly burgers, and share plates that'll make you the hero of the table. And when it comes to sports, we're your front-row seat to all the action.

Bar Type
BAR
Capacity
80
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Wine and other drinks information

  • Soft drinks

Bar Recreation facilites

  • Billiards/Snooker/Pool Table

Snacks facilities

  • Cold snacks
  • Hot snacks

Welcome to Ruck & Rover, your go to hangout. Our pub classic menu is legendary - think epic parmas, beastly burgers, and share plates that'll make you the hero of the table. And when it comes to sports, we're your front-row seat to all the action.

The spacious bar with floor-to-ceiling windows provides a scenic view of the lake. The perfect spot for breakfast before work or coffee with your friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,176 reviews

Customer review rating 4.5/5

Salesi M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Christine K. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Mellinda F. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Luke H. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Scott P. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Mellinda F. Business - Confirmed reviews ALL

Comfortable stay, free easy to access parking

Customer review rating 4.0/5

Luke H. Business - Confirmed reviews ALL

Great beds and bathrooms. Room is quiet. Pool and Gym are an easy walk down the hallway. My only gripe is no Microwave in the rooms which isnt ideal

Customer review rating 1.5/5

Scott P. Business - Confirmed reviews ALL

Extremely noisy AC even with my unit turned off, reported to the front desk in the morning and nothing was done. Needless to say i had very little sleep the night before an important meeting

Customer review rating 2.0/5

Hemangkumar P. Families - Confirmed reviews ALL

The experience was sub par, the reception while checking in took people for stupid cash out first, we drove 4 hours to get there and waited for him to sort out cash out and the person he was serving came after us. The bed sheets were dirty and we have booked room for 3 but towel were only 2. Just a greedy business, how they can make more money on the name of the sustainability nonsense may be not washing 1 towel and dirty bed sheets

Customer review rating 5.0/5

R. M. H. R. Business - Confirmed reviews ALL

Great, friendly team; I did not get to use my welcome drink. You had no cards, and the app couldn't be used either.

Customer review rating 5.0/5

Kasey W. Business - Confirmed reviews ALL

Very well accommodated and comfortable stay

Customer review rating 4.5/5

Cameron D. Business - Confirmed reviews ALL

enjoyable stay with friendly and helpful staff

Customer review rating 5.0/5

Brian C. Business - Confirmed reviews ALL

My first stay in Carolyn Springs and the facilities at the Mercure were excellent. Plenty of dining options to suit all needs free parking and rooms that take in the lakeside view. Cleaning staff were outstanding as was reception and restaurant staff.Highly recommend Sage restaurant especially the pasta.

Customer review rating 0.5/5

Scott C. Business - Confirmed reviews ALL

Room 303 had defective air conditioning system that kept randomly switching on all night long blowing cold air at enormous speed onto me while sleeping. They promised to refund first night’s accommodation but never did

Customer review rating 4.5/5

Bish G. Business - Confirmed reviews ALL

comfortable, good-sized room, amenities were well maintained and clean. bars, dining and restaurants downstairs are great.

Customer review rating 2.5/5

Paul S. Families - Confirmed reviews ALL

Room good food well prepared although as a regular visitor a bit ho hum overall cleanliness poor I think it maybe private contractors four star rating could be under threat

Customer review rating 3.5/5

Darlene H. Couples - Confirmed reviews ALL

Whilst I found the condition of the room to be excellent, I was a little let down by the car park noise through out the night.

Customer review rating 5.0/5

Agnes F. Families - Confirmed reviews ALL

We truly enjoyed our experience at Mercure Melbourne Caroline Springs and would definitely return to stay again.

Customer review rating 3.5/5

Sajith S. Business - Confirmed reviews ALL

Spacious rooms and good dining area, but the breakfast options are limited.

Customer review rating 3.5/5

Erin L. Business - Confirmed reviews ALL

Great location and facilities, however room was noisy at night and kept me awake. Noisy heater/air con, noise from pipes etc

Customer review rating 5.0/5

David J. Friends - Confirmed reviews ALL

Good location and a nice well looked after place

Customer review rating 2.5/5

Delfin P. Business - Confirmed reviews ALL

I use to be a Accor member and your hotel was better than before. 1. Welcome drinks 2. Free water bottle everyday 3. Have a complete utensils in every room 4. Room smell is not pleasant but the reception is polite and know what they are doing. The breakfast that comes with the hotel accomodation is not that good. Overall, I can only give you 5 this time

Customer review rating 4.5/5

S. M. S. Business - Confirmed reviews ALL

I have stayed here many times over the years and have always been satisfied

Customer review rating 5.0/5

Lyson P. Solo - Confirmed reviews ALL

I really enjoyed my stay.

Other web-users rate our hotel

  • 312 reviews 9.4/10 Location
  • 608 reviews 7/10 Room
  • 505 reviews 8.3/10 Service
  • 10 reviews 7.1/10 WiFi
  • 219 reviews 6.8/10 Cleanliness
  • 204 reviews 8.1/10 Food
  • 64 reviews 7.5/10 Breakfast
  • 36 reviews 7.2/10 Pool

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