Mantra Melbourne Epping 4 stars

Customer review rating (ALL Rating) 4.5/5 1,123 reviews

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Description

Hotel extras

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

Our accommodation(s)

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Room 1

Hotel location

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australia

GPS:-37.649762, 145.007857

Access and transport

Hotel services

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On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,123 reviews

Customer review rating 2.0/5

James C. Business - Confirmed reviews ALL

Dear James , Thank you for sharing your feedback regarding your recent stay at Mantra Melbourne Epping. We appreciate your observations as they help us to enhance our services. I am pleased to hear that you found our cleaning staff to be excellent. However, I regret to learn that your experience with our reception staff did not meet expectations. We strive to provide comprehensive training for all team members to ensure they are equipped to assist our guests effectively. Your comments will be reviewed to identify areas for improvement. I apologize for the issues you encountered with the heating in your room. Please know that comfort is a priority for us, and we will investigate the heating system to ensure it operates as intended. Additionally, I understand your concern regarding the similarity between the Deluxe and Standard rooms; we will review the room features to ensure clarity in our listings. Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future. Best regards, Alyssa Miranda Mantra Melbourne Epping

Customer review rating 4.0/5

Michelle P. Families - Confirmed reviews ALL

Dear Michelle, Thank you for your feedback regarding your recent stay. We appreciate your comments about the comfort of our accommodations. We understand your concerns regarding the mini bar and food and beverage options, and we continuously evaluate our offerings to enhance guest satisfaction. We look forward to welcome you back. Warm regards, Nish Polu Acting General Manager

Customer review rating 1.0/5

Ursula V. B. Friends - Confirmed reviews ALL

Dear Ursula, Thank you once again for taking your time to share the feedback. It was pleasure talking to you over the phone the other day and as I mentioned, I will look forward to welcoming you back, to restore your confidence in our service/product. We will look forward to your upcoming stay with us. Warm regards, Nish Polu Acting General Manager

Customer review rating 4.0/5

Renee F. Families - Confirmed reviews ALL

Dear Renee, Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our rooms and the dining experience. We appreciate your suggestion about laundry facilities, and we will consider this for future improvements. Thank you once again and we look forward to welcoming you back. Warm regards, Nish Polu Acting General Manager

Customer review rating 1.5/5

Therese S. Families - Confirmed reviews ALL

Dear Therese, Thank you for your time taken to share the feedback again with me over the phone. I will follow up with our team and retrain accordingly. We thrive for customer service and obviously on this occasion, we fell short - apologies once again. We look forward to welcome you back. Warm regards, Nish Polu Acting General Manager

Other web-users rate our hotel

  • 402 reviews 8.4/10 Location
  • 739 reviews 7.9/10 Room
  • 693 reviews 8.3/10 Service
  • 10 reviews 8.8/10 WiFi
  • 398 reviews 9.1/10 Cleanliness
  • 269 reviews 7.9/10 Food
  • 215 reviews 8.9/10 Breakfast
  • 167 reviews 8/10 Amenities

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