Mantra Melbourne Epping 4 stars

Customer review rating (ALL Rating) 4.5/5 1,295 reviews

Best price
guarantee
Mantra Melbourne Epping - Image 1
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250 Cooper Street, 3076 EPPING, Australia

Description

Hotel extras

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

Our accommodation(s)

Hotel location

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australia

GPS:-37.649762, 145.007857

Telephone
Fax +61 3 8457 4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,295 reviews

TripAdvisor Rating  4.3/5  111 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

Benjamin D. Business - Confirmed reviews ALL

Paid 180.00 got 2 single beds, I stay here quite often as its convenient and just don't get the service I receive with other ALL hotels, Im a regular platinum member and quite often get a complimentary upgrade and/or water/wine gift thanks on arrival, don't expect it but don't get it at Epping and to be given a single bed was very disappointing. also, no option to use ALL rewards for in room service is disappointing. Location is great, rooms are clean it just doesn't have the experience I receive at other ALL properties.

Dear Benjamin, Thank you for taking the time to tell us about your experience at the Mantra Melbourne Epping. I extremely apologise for your recent experience which did not meet your expectations - my sincerest apologies once again. At Mantra Melbourne Epping, we strive to provide a superior service experience for every customer especially elite member like yourself and therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I tried calling you to discuss personally but unfortunately no answer - I acknowledge your frequent stays and please request you to respond or call me back so that I can personally take care of your bookings. Thank you once again for your loyalty. Sincerely, Nish Polu HOTEL OPERATIONS MANAGER Mantra Melbourne Epping 250 COOPER STREET EPPING, VIC 3076 AUSTRALIA P: 03… | E: NI…

Comfortable stay

Customer review rating 4.5/5

Ah Business - Confirmed reviews ALL

We stayed in a 1 bedroom apartment. It was spacious & comfortable. Would stay here again.

Dear Anjana, We very much appreciate your comments regarding your stay at the Mantra Melbourne Epping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - apologies for the invoice not sent after your departure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nish Polu HOTEL OPERATIONS MANAGER Mantra Melbourne Epping 250 COOPER STREET EPPING, VIC 3076 AUSTRALIA P: 03… | E: NI…

Lack of communication and poor service

Customer review rating 1.0/5

Osman Solo - Confirmed reviews ALL

I'm writing to express my disappointment with my recent stay at the Mantra Epping, booked by Qantas. Upon checking in, I discovered that my allocated King Room had two single beds, contrary to my booking. I returned to the reception and requested a room change, but was informed that the hotel was fully booked due to a large Asian group booking. The staff suggested I could "move the beds together" myself, which I found unacceptable. Despite being offered to speak with someone on the morning shift, I didn't receive a satisfactory resolution. As a result, I had a poor night's sleep due to the inadequate bedding. Upon checkout, I requested to speak with the manager regarding this issue. Jessica at reception informed me that the manager was unavailable and offered to have them call me back. Unfortunately, I haven't received a follow-up call.

Dear Osman, Thank you once again for the time taken to talking to me. I apologise once again and advised, I will apply 2000 courtesy points to your Accor Membership account and ensure your stay is registered as well. Please keep me as your point of contact for your future stay. So that I can personally take care for your booking. Warm regards, Nish Polu Operations Manager

great locstion

Customer review rating 3.5/5

Archie Business - Confirmed reviews ALL

good

Dear Archie, Thank you for taking the time to share your review. We hope you enjoyed your stay. We look forward to welcome you back for much more pleasurable stay then your previous one. Sincerely, Nish Polu HOTEL OPERATIONS MANAGER Mantra Melbourne Epping 250 COOPER STREET EPPING, VIC 3076 AUSTRALIA P: 03… | E: NI…

Right location for us

Customer review rating 5.0/5

Matthew T. Families - Confirmed reviews ALL

Very clean and wonderful food . Well be recommending you to our family and friends. Just missing pool

Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will highlight your comment in regards to the pool in our review. Sincerely, Nish Polu HOTEL OPERATIONS MANAGER Mantra Melbourne Epping 250 COOPER STREET EPPING, VIC 3076 AUSTRALIA P: 03… | E: NI…

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Other web-users rate our hotel

  • 380 reviews 9.2/10 Location
  • 811 reviews 8.1/10 Room
  • 754 reviews 8.5/10 Service
  • 27 reviews 7.8/10 WiFi
  • 429 reviews 9.2/10 Cleanliness
  • 302 reviews 7.6/10 Food
  • 264 reviews 8.7/10 Breakfast
  • 195 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.