Mantra Melbourne Epping 4 stars

Customer review rating (ALL Rating) 4.6/5 1,233 reviews

Best price
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Mantra Melbourne Epping - Image 1
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Mantra Melbourne Epping - Image 4
250 Cooper Street, 3076 EPPING, Australia

Description

Hotel extras

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

Our accommodation(s)

Hotel location

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australia

GPS:-37.649762, 145.007857

Telephone
Fax +61 3 8457 4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,233 reviews

TripAdvisor Rating  4.5/5  109 reviews

Certificate of excellence 2024

A 4 star hotel that does not even provide a bottle of water in the room any more!

TripAdvisor rating 2.0/5

Andreas B Business - TripAdvisor review

No water provided in the room and the reception sends you to the restaurant to buy a bottle of water! Cost savings instead of looking after ( platinum ) Accor customers. Not good enough ! Rooms toward the street very loud ! Will probably go back to Novotel in Preston

Dear Andreas, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my apologies for the experience which will be followed up with our team internally in our hotel. While I appreciate your loyalty - I assure the customer service is our number priority, and we thrive for. In regards to the water, we do have the complimentary filter in the ground level of the hotel with hot / cold water - as part of the Environemtal sustainability Governance, we are completely eliminating single use plastics and water bottle is one of them. However, I have taken note of your feedback to source the alternative and thank you once again for sharing. My apologies once again and we look forward to welcoming you back. Warm regards, Nish Polu Operations Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable

Dear Greg, We very much appreciate your comments regarding your stay at the Mantra Melbourne Epping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nish Polu Operations Manager

Easy parking

Customer review rating 4.5/5

Jenny Families - Confirmed reviews ALL

This time booked a one bedroom apartment. It was great.

Dear Jenny, We very much appreciate your comments regarding your stay at the Mantra Melbourne Epping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - great you loved our one-bedroom apartments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy festive time! Nish Polu Operations Manager

NOTHING Electrical WORKS & no Accountability

Customer review rating 0.5/5

Michelle/ E. Families - Confirmed reviews ALL

Lovely Place. Booked an apartment. My family stay (due to home renovations) ended after fury of 5 x days. Th king bed was not changed to twin singles as requested prior to my arrival and the staff handed me at reception 3 x sheets and 2 x towels in my arms to make up the sofa bed. I asked for a blanket also, but the staff didn't seem to understand so I gave up and used what I was given at reception. Electronic cards were replaced daily resulting in staff NOT letting my adult Special needs son into the room in my absense after calling and verifying he had photo Identification, confusing him and upsetting me having to leave work to accomodate his entry after being there 3 x days already. Fellow customers would openly discuss the "Card Issue" on the elevator. The bedroom TV didn't work except for the final night with just Foxtel. The cooking hotplate didn't work in 2 x rooms therefore moving in total of 3 x times in 5 nights. After the second & third night I said to the manger "Surely dinner is on you tonight," to the response of "I can not authorise that." The whole point of an apartment is cooking & clothes washing home facilities ! The Mantra offer room service but could not help by the 3rd night of no hotplate working. In addition the washing/dryer machine runs its cycle for 4 and a half hours, at which point the clothes are still quite wet. I demonstrated this with the manager and was told its never happened before. I also demonstrated just with the Dry cycle only, that it kicks in a full 4 and a half hour wash/dry cycle again. (the same in all 3 x rooms) I had one lot of clothes in total of 18 hours in the machine. But that's not all, in the THIRD room in 5 x nights the clothes finally dried at the completion of another 4 & a half hours cycle. The final upset came when I was telephoned to pay the next bill, as our stay extension was considered a new booking..(fair enough), I advised I would try and come back within the hour or I will finalize the bill by dinner time that same day. I called back to confirm the evening payment = 2 x telephone calls that morning. My son telephoned me about 3 x hours later saying a man came into the room asking him for money ! To be clear, my son was alone and extremely upset as was I. I headed back to Mantra immediatley and told the manager we will be checking out tonight and when I return to have a quiet place for a meeting and that i was furious. Speaking to the manager, instead of a quiet place, we were in the main foyer to which I basically said "How dare you enter a room, he responded with "they didn't know anyone was there, further conversation entailed and I went to settle the bill and guess what? They had already debited the amount. ! In summary, our family experience was dreadful, unaccommodating and unsafe. I am so very disappointed in the Mantra E.. NO accountability and also still paid FULL PRICE in light of everything wrong. My son is frightened now for security moving forward. No consideration either for disability. The manager seemed to have no authority but had manners A beautiful looking place, beds comfortable

Dear Michelle , Thank you for taking the time to tell us about your experience at the Mantra Melbourne E.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Melbourne E., we strive to provide a superior service experience for every customer and therefore your feedback is very important to us - we will investigate with our team Members involved. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and please feel free to reach out to me directly to share further feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nish Polu Operations Manager

very good stay

Customer review rating 5.0/5

Simon K. Business - Confirmed reviews ALL

helpful friendly staff and good amenities

Dear Simon, We very much appreciate your comments regarding your stay at the Mantra Melbourne Epping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nish Polu Operations Manager

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Other web-users rate our hotel

  • 357 reviews 9.1/10 Location
  • 753 reviews 8.4/10 Room
  • 716 reviews 9/10 Service
  • 25 reviews 7.3/10 WiFi
  • 397 reviews 9.3/10 Cleanliness
  • 293 reviews 7.9/10 Food
  • 255 reviews 8.8/10 Breakfast
  • 191 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.