Mantra Epping 4.5 stars

Customer review rating 4.6/5 727 reviews

ALLSAFE approved hotel

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Mantra Epping
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Hotel extras

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

Mantra Epping

250 Cooper Street
3076 epping
australia

Tel: +611300092872

  • By plane

    TULLAMARINE AIRPORT At 22km / 13.67 miles

  • By plane

    TULLAMARINE AIRPORT At 22km / 13.67 miles

GPS :-37.64963, 145.0075

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center with support staff
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 257 rooms
    • 10 rooms for people with reduced mobility
    • 44 family rooms
    • 44 connecting rooms
    • 214 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • High Speed internet
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property

Our accommodation(s)

Mantra Epping features a collection of contemporary Hotel Rooms, 1 Bedroom Apartments and 2 Bedroom Interconnecting Apartments. Warm neutral tones are met with bursts of colour, and dark floors create a sophisticated environment in which you can sprawl out and forget about the cares of the day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 376

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 336 people

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Our guest reviews for
Mantra Epping

100% genuine reviews from our guests

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ALL Rating 4.6/5

727 reviews

TripAdvisor Rating 4.5/5

40 reviews

No Customer Service

Customer review rating 2.5/5

Allanah M. Families - 27/04/2021 Confirmed reviews ALL

We booked weeks ahead of our stay and rang to confirm late on the afternoon before we travelled from country NSW to Epping. Our booking was 6 to 16 April which was confirmed when we called. Upon arrival we were informed our stay would be terminated on 12. No reason, no apology or offer to find us alternative accommodation. When asked why we hadn’t been notified earlier we were told Vic government was taking over the hotel and there was no time to call everyone. Not even repeat guests who have travelled over six hours to stay there??? Pretty shabby. Allanah M.

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Mantra Epping. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. We unfortunately, unable to accommodate you due to the government buy out of our hotel completely for next 8 months. However, I request you to keep me as a point of contact for your future bookings and I ensure I will do my best to look after you in terms of rate / upgrades. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Nish Polu Front Office Manager

Easy, relaxed stay

Customer review rating 5.0/5

Michelle H. Solo - 20/04/2021 Confirmed reviews ALL

Staff pleasant and helpful. Room clean, bed and pillows ridiculously comfortable.

Dear Ms H., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. WarmRegards, Nish Polu Front Office Manager

Good location, perfect for my needs

Customer review rating 5.0/5

Debbie B. Solo - 19/04/2021 Confirmed reviews ALL

Check in was seamless with lovely staff and facilities. I didn’t get the chance to eat in the restaurant, but perhaps next time. I will definitely look at staying here again next time I visit my family in Victoria

Dear Debbie, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our staff service. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Good location, good stay

Customer review rating 4.0/5

Samantha W. Couples - 18/04/2021 Confirmed reviews ALL

The room and the hotel was amazing the only issue we had was my partner wanted to order room service but he couldn't find the menu

Dear Ms W., Thank you for your time to write the feedback. We are glad that you enjoyed your stay and please accepet my apolgy for the Menu which clearly was not given to you upon arrival. Due to covid we were using use and throw menu. Thank you once for choosing to stay with us and we look forward to your return. Warm Regards, Nish Polu Front Office Manager

Good pricing

Customer review rating 5.0/5

Eric Friends - 16/04/2021 Confirmed reviews ALL

Everything was perfect but was sad that the gym was closed

Dear Mr D., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and please accept my apology for the GYM which was closed for the upgrades. We appreciate your loyalty and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Pretty Average

Customer review rating 1.5/5

Sarah Solo - 16/04/2021 Confirmed reviews ALL

For the price paid, left dissatisfied. Room was extremely small. The sheets were clean..however the pillow cases had an awful and unpleasant odour. I had the breakfast buffet in the hotel and was quite shocked that I was asked to wear gloves and a mask whilst at the food yet staff were making plates for themselves whilst I was eating without wearing either of those items. However, ISO excludes them in this instance escapes me!!! Should an organisation of this statue not lead by example!!! Besides I probably shouldn’t have wasted my time having the breakfast as the food was completely cold and had been sitting there for a while. The most upsetting was the internal exhaust fan in the bathroom which had no control to switch off. Even with the door closed the noise was annoying all night. It kept me up for most of the night. I suffer from many serious and complicated Health issues which affect my autoimmune levels. Sleep is very important to me. I’ve spent most of this week in bed recovering from a viral infection that I can’t seem to shake off.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Mantra Epping. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Mantra Epping, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us and I assure you the thorough investigation on your feedback. Thank you once again for sharing your concerns. Sincerely, Nish Polu Front Office Manager

Close to everything I needed. Staff Excellent!

Customer review rating 4.5/5

Ann V. Solo - 15/04/2021 Confirmed reviews ALL

Staff excellent, although did have to wait for someone to arrive at front desk when arrived in the evening. Error with room was fixed immediately and didn't seem to be a problem. Room cleanliness was impressive and housekeeping staff were lovely. Bed was comfy but pillows were like marshmallows, maybe some firmer ones for those of us that like to lay their head on what some consider a rock! Had room service the first night and not that impressed with the salad. Will definitely stay again if ever need to.

Dear Ms V., Thank you for your 5 Star Review! We are glad that you enjoyed your stay. Please accept my apologies for the inconvenience on your arrival which will be followed up. Thank you once again for choosing to stay with us and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Beautiful hotel . Good easy location.

Customer review rating 4.5/5

Brodie L. Couples - 14/04/2021 Confirmed reviews ALL

Pristine hotel, comfortable. Excellent location. Super friendly staff. Only issue would be the bar closing due to a public function during our stay and nothing being near by, other wise perfect.

Dear Mr L., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

This is accurate.

Customer review rating 4.0/5

Suzie S. Families - 14/04/2021 Confirmed reviews ALL

It was a very comfortable and clean room.

Dear Ms S., Thank you for your time to write the feedback. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Conveniently located

Customer review rating 5.0/5

Mikayla Families - 13/04/2021 Confirmed reviews ALL

Excellent customer service, apartments were cleaned daily and the location was convenient for my purpose. Enjoyed the entire experience.

Dear Ms Sue, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Good value, top facilities

Customer review rating 4.0/5

Gary Business - 13/04/2021 Confirmed reviews ALL

Stayed 2 nights. Brewery on premises

Dear Mr C., Thank you for your time to write he feedback following your recent stay here at Mantra epping. We are glad that you enjoyed your stay and our convenient location. We appreciate your loyalty and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Lovely hotel

Customer review rating 4.0/5

Melanie Families - 13/04/2021 Confirmed reviews ALL

A very nice hotel. Easy access to shopping centre.

Dear Ms O., Thank you for your time to write the feedback. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Great Wedding

Customer review rating 4.0/5

Sarah Couples - 13/04/2021 Confirmed reviews ALL

Stayed at Mantra due to a wedding reception there

Dear Ms R., Thank you for taking your time to write the feedback following your recent stay with us. We hope you enejoyed your stay with us. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Close to freeway withe any noise.

Customer review rating 5.0/5

Ronald Families - 11/04/2021 Confirmed reviews ALL

Great staff clean rooms

Dear Ron, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and yes our hotel has been taken over by Victorian Government for next 6 to 8 months. We will look forward to welcome you back after this contract concludes. Thank you once again for choosing to stay with us. Warm Regards, Nish Polu Front Office Manager

The hotel is well situated and enjoyed my stay.

Customer review rating 5.0/5

Foti Families - 10/04/2021 Confirmed reviews ALL

My check-in was good and the staff member behind the counter was very nice. When i needed help on the other days, the staff behind the counter was very helpful . The hotel is new and its very nice.

Dear Mr Foti, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our staff service. We appreciate your business and look forward to your return. Warm Regards, Nish Polu

Horrible experience

Customer review rating 2.0/5

Ahmed Friends - 10/04/2021 Confirmed reviews ALL

Beds and pillows were not comfortable No fridge only a cooler which did not work toilet door horrible design

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mantra Epping. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us and taken on board for further review. Thank you once again for sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nish Polu Front Office Manager

Staff very welcoming

Customer review rating 3.5/5

Tracey M. Couples - 07/04/2021 Confirmed reviews ALL

Enjoyed the overnight stay but very disappointed that breakfast not available at all

Dear Ms M., Thank you for taking your time to write the feedback. Please accept our apologies for the inconvinience caused due to breakfast and we have taken your feedback on board for future review during easter period. We appreciate your business and look forward to your return. Warm Regards, Nish Polu Front Office Manager

Great room, terrible pillows

Customer review rating 3.5/5

Sean Couples - 05/04/2021 Confirmed reviews ALL

Was disappointed that the mini bar wasn’t stocked

Dear Mr C., Thank you for your time to write the feedback. We hope you enjoyed your stay. Please accept my apology for the minibar which we have taken out of the rooms due to covid situation (avoiding touching of items). Please feel free to contact our 24 hrs reception fof the choice of pillows and also for any room service items for your stays. Thank you once again for choosing to stay with us and we look forward to your return. Warm Regards, Nish Polu Front Office Manager

Beautiful modern hotel

TripAdvisor rating 5.0/5

E5223CDalans Business - 10/03/2020 TripAdvisor review

This is my second stay at the Mantra Epping. Both times has been excellent. With 24hr reception I was always greeted with a smile no matter the time. Right in the heart of Epping which is ideal for me who has to travel to Epping 5-6 times a year. Rooms are modern and have plenty of outlets to charge your mobile devices. I desk for getting work done and Uber deliver here quite easily if you don't fancy anything their restaurant has to offer. Room service is not 24hr unfortunately but all in all I'll be back again next time and will be recommending this place to my colleges.

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