Dear Alexander, Thank you for taking the time to share your thoughts with us. We are glad you found our location ideal for your travels, especially as a Virgin Flyer. Being just a short walk from both terminals makes an early departure or late arrival much simpler. That said, we are sorry that the size of our rooms felt a little tight. Our budget concept keeps things compact, and our team is always ready to help make your stay as comfortable as possible. Nonetheless, it is great that you enjoyed your first breakfast with us. We are pleased the coffee and pancakes hit the spot, and that our team made everything smooth and welcoming throughout your visit. We hope that we can welcome you back in the future. Kindest regards, ibis Budget Melbourne Airport Team

Dear Tracey, Thank you for writing a review. We are delighted that you found your room comfortable and that you enjoyed your overnight stay with us. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our hotel is a three-storey building with staircase access to the upper floors, and we understand this can be less convenient when travelling with luggage. For your next stay, our ground-floor rooms may offer a more suitable option. We also note your suggestion about transport to the terminals, and whilst the hotel is situated just 400 metres from Melbourne International Airport, we appreciate that a short walk can feel less manageable depending on individual circumstances. Nonetheless, it is rewarding to know that, despite these points, you were happy with your overall experience at ibis budget Melbourne Airport. The entire team hopes that we will be able to welcome you again. Best regards, ibis Budget Melbourne Airport Team

Dear Joshua, We appreciate you letting us know about your recent visit. We are pleased that you found our hotel clean and comfortable for your overnight stay before your early flight. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our property spans three floors and is accessed via a central staircase, which can prove challenging when carrying heavier luggage. We also understand that our compact room design and the sound from the cooling unit may have affected your rest, and we regret any disturbance this caused. Nonetheless, we are glad that our proximity to the airport terminals made your travel plans more convenient, being just a short stroll away. We hope we have the opportunity of seeing you again in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Geoff, Your kind words about our reception team, both the night attendant who assisted you and your morning checkout experience with our colleague of Samoan heritage, truly brightened our day. It is wonderful to hear that you shared such a warm and personal conversation at departure. We hope you will consider staying with us again in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Emilio, Thank you for taking the time to share details of your recent visit to our hotel. We are pleased that your arrival and check-in ran smoothly and that our team made a positive impression throughout your stay. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our rooms are designed with a compact, budget-friendly layout, and while we understand this style may not suit everyone, our team is always available to help find the most comfortable option for each guest. We also regret the shortfall in cleanliness you encountered, as our housekeeping team works daily to maintain a high standard across all 73 rooms. Nonetheless, it is encouraging to know that your departure was seamless and that our staff contributed positively to your time with us. We hope you will come and stay with us again. Best wishes, ibis Budget Melbourne Airport Team

Dear Isla, We appreciate you bringing your concerns to our attention. We are truly sorry to hear that your stay fell short of your expectations. Our rooms are designed with a compact, budget-friendly layout, and while they are smaller than a traditional hotel room, they aim to provide all the essentials for a convenient stopover near the airport. We understand that the simplicity of the space may not appeal to everyone, and we regret that it left you feeling less comfortable than you had hoped. The mattress and bedding in your room should offer a restful night’s sleep, and we apologise that they did not meet your needs on this occasion. Our team is always on hand to assist with any room-related concerns, and we encourage guests to reach out during their stay so we can help make things right. We hope to welcome you again in the future. Best wishes, ibis Budget Melbourne Airport Team

Dear Teresa F., It was a pleasure to receive this great review. We are thrilled that our front desk team, both in the evening and morning, made you feel so welcome. Your recognition means a lot to us, and we will be sure to share your kind words with them. It is great to know you found your room clean and comfortable. Our housekeeping team works hard every day to keep everything fresh for our guests, and they will be happy to hear your feedback. We are also glad you enjoyed our continental breakfast. With hot options, fresh juices, and pancakes available daily, we love helping families start their day right before heading to the airport. Lastly, we are pleased that booking and extending your stay was quick and easy through our reservation team. We look forward to welcoming you back for another excellent experience with us. Kind regards, ibis Budget Melbourne Airport Team

Dear Jacqui, We appreciate your thoughtful review. We are delighted that our reception team made you feel so welcome and that you found your room clean and your bed comfortable. That said, we are sorry for the confusion you experienced with the signage when you arrived at the Holiday Inn. Our hotel is located just 400 metres from the airport terminals and is easy to spot from Caldwell Drive, but we understand that clearer directions would have helped. Nonetheless, it is lovely to know that your overall stay was a positive one and that you gave us a score of 9 out of 10. We all look forward to seeing you again in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Christine, We really appreciate your feedback. We are pleased that you found your stay overall satisfactory. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the bathroom door disturbed your night, and our team is always available to assist with any in-room concerns on the spot. We are also sorry for the frustrating call before your arrival. Our reception team speaks English and is here to help, so the difficulty you encountered is unusual. We will take your feedback on board. Nonetheless, we hope you were able to appreciate our unbeatable location just a short walk from the airport terminals. We hope to see you again soon. Best regards, ibis Budget Melbourne Airport Team

Dear Bernard C., Thank you for taking the time to share your feedback. We are glad you found our hotel tidy, compact, and just right for a night before or after your flight. Our location, only 400 metres from Melbourne Airport, means you can walk to both terminals in just a few minutes. It is great to know this made your trip smoother. We are also pleased that our team and the cleanliness of our rooms met your expectations. Knowing you would recommend us with such a high score means a lot to everyone here. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, ibis Budget Melbourne Airport Team

Dear Elise, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our hotel is designed to offer a practical, budget-friendly base just 400 metres from the airport terminals, with rates that reflect the convenience of that proximity. We understand that the value of this trade-off may not have felt right for you on this occasion. The building does span three floors with staircase access only, and we appreciate that this layout can feel less inviting, especially for a business traveller arriving at an unfamiliar hour. Our rooms follow the ibis budget concept, where compact spaces and an open sink area allow us to keep costs accessible without compromising on daily housekeeping or essential amenities like blackout curtains, soundproofing, and free Wi‑Fi. Cleanliness is a priority we take seriously, and we regret that your room did not reflect the standard we aim to deliver every day. Our team is always on hand at the 24‑hour reception to address any concern as soon as it arises. We do look forward to seeing you in the future for a better experience. Kindest regards, ibis Budget Melbourne Airport Team

Dear Marie, Thank you very much for your feedback. We are pleased that our proximity to the airport suited your needs for an early flight, and it is great to know you found your room comfortable. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand how important restful sleep is, and our reception team is always happy to provide extra pillows upon request to help make your night more comfortable. Our budget-conscious rooms are designed to offer a practical, compact space for travellers passing through. Nonetheless, having McDonald’s and other conveniences right next door certainly adds to the ease of a quick stopover. We do hope to welcome you back in the future. All the best, ibis Budget Melbourne Airport Team

Dear Jamieson, We really appreciate this positive review of your recent visit. We are thrilled that our location made your arrival so easy, with the airport just a short walk away. Our team takes real pride in welcoming every guest warmly, so it means a lot that you found them friendly and ready to help with a smile. We are also glad you felt the stay offered great value. We look forward to welcoming you back on a future occasion. Best wishes, ibis Budget Melbourne Airport Team

Dear D., Thank you for sharing your point of view. We are delighted that you found our location convenient for your early flight and that the check-in process left such a lovely impression on you. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our compact room layout follows the ibis budget concept designed for short, practical stays, and we understand it can feel snug, particularly with the open sink configuration. The property is a three-storey building with triple-glazed windows, and we do offer quieter rooms on higher floors along with earplugs on request for guests who are sensitive to external sounds. We also regret that the mattress positioning and the high-level dusting fell short of the standard we aim for; our housekeeping team carries out daily servicing and would have been happy to address these details right away. Nonetheless, being within easy walking distance of the terminals makes us a practical base for travellers catching early departures. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, ibis Budget Melbourne Airport Team

Dear Sarah, Thank you for letting us know about your concerns. We are truly sorry to hear that your stay did not meet your expectations. Your comfort is something we care about deeply, and it is disappointing to learn that the bedding and the pod-style bathroom layout all fell short for you. Our hotel is designed with a compact, budget-friendly concept in mind, with rooms measuring 15 m², which we understand can feel snug. The sink is positioned in the main sleeping area, while the shower and toilet are enclosed separately, a layout we recognise is not to everyone’s taste. Our team is always available to assist with any concerns, whether it is providing extra pillows or helping guests settle into a room on a quieter, higher floor. Cleanliness is a priority for us, and we regret that your experience did not reflect the standards our housekeeping team works hard to maintain each day. We hope we can provide you with an improved stay in the future. Kind regards, Cameron Abbott, General Manager

Dear Mdsyazwan, Thank you for sharing such a valuable review. We are delighted that our proximity to the airport made your short layover and early morning flight so effortless. It is rewarding to know that the quick walk to the terminals suited your travel plans as a couple. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our three-storey building does not have a lift, and we understand that this can make handling heavy luggage a bit of a challenge. We also regret that the internet speed fell short during your visit. Our team is always on hand to assist with any concerns, and we would have been happy to help with your bags or troubleshoot the connection on the spot. Nonetheless, we are pleased that you found our hotel a good base for a brief stopover. Being able to rest comfortably so close to the terminals is something we take pride in, and your kind recognition means a great deal to our entire team. We hope to welcome you back soon! Best regards, ibis Budget Melbourne Airport Team

Dear Sandra, Thank you very much for this kind review. We are delighted that you found our hotel such great value and that our beds and linen made your stay comfortable. It is wonderful that our location worked so well for you, with the airport terminals just a short walk away, making it easy to catch your early flight. Our team takes pride in offering a clean and welcoming place to rest before a journey. The entire team looks forward to welcoming you back in the future. Best wishes, ibis Budget Melbourne Airport Team

Dear Jennifer, Thank you for taking the time to review your recent stay. We are delighted that you found your room comfortable and clean after your long international flight. Our team takes pride in providing a restful space, and it is great to hear the bed and hot shower helped you recharge for your early morning flight home. We are also glad you enjoyed the breakfast, though we are sorry it came with a few small frustrations. We have noted your feedback about the teaspoons and will look into more practical options for the cereal station. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is a three-storey building with stair access only, and we understand this can be challenging when travelling with luggage. We also regret that you missed having milk in the room. Our reception team is available until 2am and would have been happy to assist, as we keep supplies on hand for guests who need them. Nonetheless, we are pleased that the easy walk from the terminals made your stopover convenient. Our location just 400 metres from Melbourne International Airport is something we know our guests value, especially after a tiring journey. Finally, we appreciate you letting us know about the booking currency issue. Our website aims to detect your location, but we understand how frustrating conversion fees can be and will share your comments with our digital team. We hope to see you again in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Jennifer, Thank you for taking the time to share your feedback with us. We are pleased that you found your room clean and well maintained. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The light and sound disturbances you encountered are not the restful experience we want for our guests, and we regret the impact on your sleep. Our reception is staffed until 2am daily, and we do provide earplugs at the front desk as well as quieter rooms on higher floors upon request. We also understand that finding us from the terminal proved challenging, even though the hotel sits just 400 metres from Melbourne International Airport and is within easy walking distance of both terminals. Your comfort matters greatly to us, and our team is always available to assist with room preferences or any concerns during your visit. We do look forward to seeing you in the future for a better experience. Kindest regards, ibis Budget Melbourne Airport Team