ibis budget Melbourne Airport 3 stars

The staff were very friendly and helpful. The air conditioning in the room was great. The room was a little bit stuffy, as if the plastic was starting to age. We did however get used to this.

My booking was cancelled more than a month ago due to unforeseen work circumstances. Consequently I lost the prepayment completely I frequently stay in Melbourne overnight and will have to reconsider my options of using Ibis Budget Melbourne Airport

Good sleep. Place needs a lift. Third Floor residents with heavy luggage/alot of luggage become a safety risk coming down the stairs.

Well expected slightly better in the budget range from Accor, inside looking very tired , room ok for a 1 night stay(would not stay longer) no lift so a struggle to 2nd floor if you have heavy luggage. 2 stars given as that's the best it's worth

The rooms are small and can be rather claustrophobic with the bunk above the single beds, however the beds were comfortable.

Clean and tidy. Just need a step to get up into shower / toilet. Comfortable bed.

I arrived in Melbourne at midnight and have used the ibis hotel a few times. It's close to the airport and the breakfast in the morning is perfect

With an early morning flight from Tullamarine, the Ibis is good value for money and an easy walk to the airport. The hotel is basic, but clean. The desk staff member was polite, professional and helpful. The room was clean, with good basic facilities. I always use this hotel and highly recommend it for a good nights sleep before or after a flight.

Was on 2nd floor & there is no lift,(anyone with large luggage would struggle up the stairs) , decor was looking very tired, room very hot as a.c. had not been turned on. Was just about ok for 1 night (would never stay longer)

Look, it is what it is with regards to the product.. it’s no Taj Majal and we needed a few hours only but man oh man, the service and communication was next level! The night service guy got there in the end but only because I really had to be firm and refer him to the emailed correspondence with the manager.. (who clearly did NOT convey our requirement to the reservation system) I was outside on my phone considering taking an Uber to my mothers house is Mt Martha because of the muck up at arrival at 1115pm Then there’s the three calls I made to the site which have still not been returned. Then there’s the lack of communication the housekeeping as to who is leaving and when and the mess in which they work.. Then there’s the emails you send because they don’t answer their phone and those take days to respond. The kiosk is in disrepair out the front. A random carmat in a pot plant just dumped out the front. All in all, a very disorganised operation. I get that this budget property is limited with recourses and staff, but oh man.. if you can’t deliver it at this price, then don’t bloody sell it! Would I stay there again? Oh good grief, not on your nelly!

I checked out on 29 November but haven't got points credited to my ALL account after nearly three weeks. Sent online missing points enquiries to ALL twice but still no reply. Called the hotel a few times but only reached voicemail, left voicemail but still no one called back. Please really tell me what ways can I contact you to credit points for my stay?

We always stay at the Ibis, this time disappointed because we were put upstairs and at 75yrs old and dragging our suit cases up did not make for a good start. My wife said she should have asked for a lower floor room, I said maybe staff could also ask the same. Next really blew me up when the young man at the desk ask for our credit card numbers to put into YOUR computer I angerly told him WE don't even put it in ours. WHY would your company want my card numbers, VERY BAD POLICY our cards are for us and nobody else. Please give us a reason for this. We will be staying again and hope things change by us and by yourselves.

as expected. Very basic accommodation but adequate and super convenient to airport.

It was ground floor which was great as we are in our 70’s. The rooms were clean. It was fairly quiet.

Like a prison cell