Dear Phillip, Thank you for choosing us and for sharing your review. We are delighted that you found our hotel convenient and practical for your early departure, and that the bed provided a comfortable night’s rest. The straightforward booking process and the room meeting your essential needs are also points we are pleased you valued. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the check-in felt less welcoming than it should have and that the room’s condition came across as tired. The absence of milk or creamer with the tea and coffee setup is a shortcoming we acknowledge, and we understand how road-facing rooms can disturb a quiet night. Our team is always on hand to help find a more peaceful room, and we do offer earplugs at reception for anyone who needs them. Nonetheless, the short stroll to the terminal is a genuine advantage we are glad you appreciated, and your overall satisfaction means a great deal to us. We hope we can welcome you back in the future. Best wishes, ibis Budget Melbourne Airport Team

Dear Maree, Many thanks for sharing your review. We are glad you found our hotel comfortable and convenient for your stay. Our location, just a short walk from the terminals, makes it easy for couples visiting Melbourne Airport to settle in quickly. We value that you appreciated the comfort of your room, and our team is always here to help make every stay a relaxing one. The entire team looks forward to seeing you again in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Van, Thank you for sharing such a valuable review. We are glad you found our hotel well located and a good choice for emergency stays. We are sorry that you found the room narrow. Our Standard Rooms measure 15 m² and are designed to offer a practical and budget-friendly space for travellers. Our team is always available to help you choose the room type that best suits your needs. Nonetheless, we are pleased that our proximity to the airport, just 400 metres from the terminals, made your stay convenient. It would be a pleasure to have you return in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Gek, Thank you for positively reviewing your visit. We are delighted that you found our hotel so convenient for your overnight stay near the airport. Our team is especially glad that our staff were helpful and that booking by phone was an easy experience for you. We truly value hearing that everything met your needs and left you feeling satisfied with your visit. We also hope to welcome you back on many more occasions. Best wishes, ibis Budget Melbourne Airport Team

Dear Romina, Thank you for taking the time to share your feedback with us. We are pleased that you found our Accor ALL App easy to navigate and that your check-in at reception went smoothly. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our rooms are designed around an efficient, compact layout at 15 m², which allows us to offer rates that keep travel affordable. We understand this streamlined concept may not suit every guest, and we regret that the sleeping arrangements did not provide the comfort your family needed. Our team at reception is always available to assist with extra pillows or any other requests that could help make your stay more comfortable. Nonetheless, it is great that our proximity to the airport terminal, just 400 metres away, proved convenient for you. Being within easy walking distance of both domestic and international terminals is something many of our guests appreciate, especially when travelling with family. We hope to be able to welcome you back for an improved stay. Kind regards, ibis Budget Melbourne Airport Team

Dear Lorraine, Thank you for taking the time to review your recent experience. We are delighted that you found your bed so comfortable and your night so quiet. Our team takes great pride in keeping every room spotless, and it is lovely to know you appreciated the cleanliness. We are also glad the Accor ALL App made your booking smooth and easy. However, we note that you found the room a little compact. Our rooms are designed in the ibis budget style, offering a practical space for short stays near the airport. Nonetheless, your kind words about our reception team mean a lot to us. We are thrilled that our staff made a positive impression on both days of your visit. Finally, we share your belief that caring for the environment makes the planet a better place. We hope to see you again in the future. Best regards, ibis Budget Melbourne Airport Team

Dear John, Thank you for taking the time to share your thoughts with us. We are delighted that you found our hotel so clean and that our concierge made such a wonderful impression on you. She will be thrilled to hear your lovely feedback. That said, we understand our compact rooms can feel minimal and we are sorry the size did not match your expectations. Our 15 m² rooms follow the ibis budget concept, designed to offer a practical and affordable stay near the airport. Nonetheless, it is heartwarming to know that our team member’s warmth and hospitality truly brightened your visit. We are also glad you appreciated the cleanliness throughout the hotel. It would be a pleasure to see you again on a future occasion. Kind regards, ibis Budget Melbourne Airport Team

Dear Amanda, Thank you for letting us know your impressions. We are delighted you found our location so convenient during your stay. It is great to know you had a comfortable night’s sleep on our queen bed and that the shower met your expectations. Our team works hard to ensure every guest enjoys a refreshing and restful visit. We hope you will return for a memorable stay. Best wishes, ibis Budget Melbourne Airport Team

Dear Grant, Thank you for your honest feedback. We are pleased that you rated both your accommodation and the breakfast selection highly. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. As a budget hotel, we aim to offer a practical, no-frills experience focused on value and convenience, with our prime location just 400 metres from Melbourne International Airport. We regret that the overall experience left you feeling disappointed, and we take your feedback to heart. Nonetheless, your kind scores for the room and breakfast tell us that certain elements of your visit still worked well for you, and we are grateful for that recognition. We hope that you will return in the future for a more enjoyable stay. Kindest regards, ibis Budget Melbourne Airport Team

Dear Jenny, We are grateful for the time you took to review your recent visit. We are delighted that you found our location so convenient and easy to access from the freeway. Our team takes great pride in keeping our facilities spotless, and it is wonderful to know you appreciated the cleanliness of your room. We are also glad your direct phone booking went smoothly and that our staff made the process both professional and friendly. That said, we are sorry you had difficulty with the step in your bathroom pod. We understand how challenging that can be when you are managing knee issues, and our team is always happy to assist with room allocation on the ground floor where our accessible rooms are available. Nonetheless, it is rewarding to hear that your overall stay was a positive one and that our team’s warmth left a lasting impression. We do hope to welcome you back in the future. All the best, ibis Budget Melbourne Airport Team

Dear Gurpal, We thank you for taking the time to provide us with your feedback. We are glad you found our hotel well located for your visit to Melbourne Airport. That said, we are sorry your stay was not as restful as it should have been. We regret that the bedding left you feeling tired, and we understand how inconvenient it is when a bedside power point is not within easy reach. Our team is always available to help with these concerns during your stay. Nonetheless, we value your overall satisfaction and we hope you appreciated our convenient position just a short walk from both terminals. We hope to see you again soon. Best regards, ibis Budget Melbourne Airport Team

Dear Philip, We thank you for taking the time to provide us with your feedback. We are pleased that you found the bed comfortable during your stay. That said, we are sincerely sorry that some aspects of your experience did not meet your expectations. Our hotel follows the ibis budget concept, which focuses on providing the essentials at an affordable rate while keeping you just a short walk from the terminals. We understand that the simplicity of the rooms may not appeal to everyone, and we regret any disappointment this caused. Nonetheless, we are glad that your overall stay was a positive one, and that our convenient location served you well on this trip. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, ibis Budget Melbourne Airport Team

Dear Dylan, We appreciate you letting us know about your recent visit. We are delighted that our team made you feel so welcome throughout your stay. However, we are sorry that the pancake machine was out of order during your visit. Our breakfast team is always on hand to help, and we hope this small shortcoming did not detract too much from your morning. Nonetheless, we are glad you enjoyed our continental breakfast selection and found the hotel a great spot for your trip. We hope to welcome you back soon! Best regards, ibis Budget Melbourne Airport Team

Dear Heather, We really appreciate your feedback. We are glad you found your room perfectly adequate for your overnight stay. It is also lovely to hear that the New Zealand team member at reception made such a great impression. Our staff truly enjoy helping guests feel welcome. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that navigating the pod-style bathroom was challenging, and we regret the inconvenience this caused. For future visits, our hotel offers three rooms specifically designed for guests with reduced mobility, which provide a more accessible layout. Our team is always available to help match you with the most suitable room option. Nonetheless, it is great that you found our online booking process straightforward. We value your feedback on every detail, including the ratings you shared. We hope to see you again soon. Best regards, ibis Budget Melbourne Airport Team

Dear Richard M., We appreciate you letting us know about your recent visit. We are pleased that you found our location well situated for your needs, with the airport just a short walk away. However, we are sorry that your overall experience felt very basic. Our ibis budget concept is designed to offer essential comfort at an affordable rate, and we understand it may not suit every traveller’s expectations. We hope you were able to take advantage of our complimentary breakfast and the variety of dining options within a few minutes’ walk of the hotel. It would be a pleasure to welcome you again. Kind regards, ibis Budget Melbourne Airport Team

Dear Kay, Thank you for taking the time to share details of your recent visit. We are delighted that you found the hotel surprisingly quiet for an airport location and that our welcome area with its tea and coffee facilities left a positive impression. It is also wonderful to hear that a member of our team was pleasant and helpful with your luggage. We hope to welcome you back in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Stefan, We sincerely apologize that your experience fell short in several areas. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, ibis Budget Melbourne Airport Team

Dear Heather, Thank you for taking the time to review your recent experience. We are delighted that you found our location so handy and within easy reach of the airport. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our three-storey building does not have a lift, and we understand how challenging this can be, especially with luggage. For future visits, we would be happy to arrange a ground-floor room upon request to make your arrival and departure more comfortable. The in-room tea and coffee setup includes basic amenities, though wooden stirrers are not part of the standard offering, and we have noted your comments on this. Breakfast is always included in our room rates, so we regret any confusion that may have arisen on this point. Nonetheless, it is wonderful to hear that you found the booking process so straightforward and that our team members were consistently pleasant throughout your time with us. We are also grateful for your overall satisfaction and the convenience you appreciated during your family trip. We hope to welcome you back soon. Best wishes, ibis Budget Melbourne Airport Team