Dear Jennifer, Thank you for taking the time to review your recent stay. We are delighted that you found your room comfortable and clean after your long international flight. Our team takes pride in providing a restful space, and it is great to hear the bed and hot shower helped you recharge for your early morning flight home. We are also glad you enjoyed the breakfast, though we are sorry it came with a few small frustrations. We have noted your feedback about the teaspoons and will look into more practical options for the cereal station. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is a three-storey building with stair access only, and we understand this can be challenging when travelling with luggage. We also regret that you missed having milk in the room. Our reception team is available until 2am and would have been happy to assist, as we keep supplies on hand for guests who need them. Nonetheless, we are pleased that the easy walk from the terminals made your stopover convenient. Our location just 400 metres from Melbourne International Airport is something we know our guests value, especially after a tiring journey. Finally, we appreciate you letting us know about the booking currency issue. Our website aims to detect your location, but we understand how frustrating conversion fees can be and will share your comments with our digital team. We hope to see you again in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Jennifer, Thank you for taking the time to share your feedback with us. We are pleased that you found your room clean and well maintained. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The light and sound disturbances you encountered are not the restful experience we want for our guests, and we regret the impact on your sleep. Our reception is staffed until 2am daily, and we do provide earplugs at the front desk as well as quieter rooms on higher floors upon request. We also understand that finding us from the terminal proved challenging, even though the hotel sits just 400 metres from Melbourne International Airport and is within easy walking distance of both terminals. Your comfort matters greatly to us, and our team is always available to assist with room preferences or any concerns during your visit. We do look forward to seeing you in the future for a better experience. Kindest regards, ibis Budget Melbourne Airport Team

Dear Samuel, Thank you for your valuable feedback. We are glad that our hotel suited your needs for a brief stopover and that your experience lined up with what you anticipated. Knowing that our proximity to the terminals and our straightforward, budget-friendly approach worked well for you and your family is truly rewarding. Cleanliness, friendly service, and a convenient location are the foundations we build on every day, so it means a great deal when they are noticed. We look forward to welcoming you back for another visit. Best wishes, ibis Budget Melbourne Airport Team

Dear Christopher, We appreciate you letting us know about your recent visit. We are glad you found the bed comfortable during your stay. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our rooms follow the ibis budget concept, which keeps sizes compact and rates affordable. We regret that the reception service felt unwelcoming, as our team usually prides itself on being friendly and approachable. We also understand your frustration with the breakfast offering and the limited dining choices nearby. Our breakfast is a continental selection included in the room rate, and while we do not have a restaurant on site, several eateries are within a short walk, including one right next door. Nonetheless, our location just 400 metres from Melbourne Airport remains a key advantage, and we are pleased it worked well for your trip. It would be a pleasure to welcome you back on a future occasion. Kind regards, ibis Budget Melbourne Airport Team

Dear Andrew, Thank you for taking the time to share your thoughts with us. We are delighted that our team made you feel welcome and that you found our hotel lovely. It is wonderful that your stay felt relaxing, and we are glad you chose to book directly with us for your business trip. Even so, we are sorry that the breakfast selection did not fully meet your expectations. Our continental buffet offers hot and cold options daily from 6am to 9.30am, with espresso coffee, pancakes, fresh breads, cereals, and local products, all included in the room rate. Finally, we are thrilled that you would recommend us so highly and that your overall stay was a brilliant one. It would be a pleasure to have you return in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Vicki, Thank you for taking the time to share your thoughts. We are delighted that you found our reception team so friendly and your check-in so quick. It is great to know you appreciated the warm welcome and speedy arrival process. We hope you will return for a memorable stay. Best wishes, ibis Budget Melbourne Airport Team

Dear Katherine, Thank you for taking the time to share your feedback. We are glad you found our location so convenient for your overnight stay, just a short walk from the terminals. We are also pleased that our team made a good impression with their polite service and that your room felt comfortable for the night. That said, we are sorry that some aspects of your stay did not meet your expectations. Our rooms follow the ibis budget concept, which keeps them compact by design, and we regret any inconvenience this caused. We also apologise that the breakfast selection was not fully stocked when you visited. Our continental breakfast normally includes a variety of fruit and local products, and our team is always on hand to replenish items on request. Nonetheless, we are happy that your overall experience was a positive one and that our hotel served you well for a stopover at Melbourne Airport. We look forward to welcoming you back on another occasion in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear John M., Thank you for taking the time to share your feedback. We are delighted that you found our reception team efficient and your room clean and tidy. Our team takes great pride in offering a warm welcome, and we are glad the gentleman at reception made a positive impression. That said, we understand the confusion caused by two hotels with similar names at Tullamarine. We are sorry for any inconvenience this may have caused. Nonetheless, we are pleased that your overall stay was excellent and that you would recommend us to others. We hope to welcome you back. Best wishes, ibis Budget Melbourne Airport Team

Dear Tammara, Thank you very much for your feedback. We are delighted that our proximity to the airport made your short stay convenient and helped you catch your flight with ease. We are sorry that some aspects of your visit did not meet your expectations. The property has a simple, no-frills design, and we understand it may feel different from what some guests anticipate. Our team is always available at reception to assist with any concerns that arise during a stay. While we do not have an on-site restaurant, several dining options are within a brief walk, and a vending machine is available around the clock for snacks and drinks. Our housekeeping team works daily to maintain a fresh environment, and we regret if this was not your impression. Nonetheless, it is a pleasure to hear that you found our staff welcoming and that the location suited your travel plans. We are also glad that your overall experience at our budget-friendly hotel was a positive one. We hope to have the pleasure of welcoming you back. All the best. ibis Budget Melbourne Airport Team

Dear Roy, Thank you for this high rating. We are delighted that you found our team to be patient, friendly, and clear in every interaction. Our team always strives to create a warm and supportive environment, so it is great to know you appreciated their attention and helpfulness. Your comments truly motivate us to keep offering service you can rely on whenever you need assistance at reception. We hope to be able to welcome you back in the future. Best regards, ibis Budget Melbourne Airport Team

Dear Belinda, Thank you very much for your feedback. We are pleased that you found it straightforward to book your stay, and that our rates offered a convenient option for your early morning flight. It is encouraging to read that you recognized the value we provide for travelers needing a short stay near the airport. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience you faced due to the building layout and maintenance challenges. Your comments regarding the lack of a lift and the window issue have been noted, as we know these features can impact comfort and ease, especially when traveling with luggage. Nonetheless, it is gratifying to hear that our location met your needs, making it easier for you to reach the terminal. Our proximity to Melbourne Airport is something we are glad you could take advantage of during your business trip. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, ibis Budget Melbourne Airport Team

Dear Deidre, Thank you very much for this kind review. We are delighted you found your stay with us so comfortable before your early flight. Our team values feedback from guests who appreciate our convenient location just steps from the airport. Knowing you enjoyed a pleasant experience as a couple reassures us we are meeting your needs for both comfort and accessibility. We are grateful for your high recommendation and glad you booked through the Accor ALL App, which makes planning a breeze. Guests like you motivate us to keep offering great value and friendly service at ibis budget Melbourne Airport. It would be our pleasure to have you return on another occasion. Very best wishes, ibis Budget Melbourne Airport Team

Dear Ian, Thank you for your valuable feedback. We are delighted that you found our team welcoming and helpful throughout your stay. Our staff strives to make every guest feel comfortable from the moment they arrive, so your kind words are much appreciated. However, we are sorry that the ease of access did not fully match your expectations. Our three-storey building does not have a lift, and we hope the central staircase did not cause too much inconvenience. Nonetheless, we value hearing your overall satisfaction, and it means a lot that your experience measured up to what you had in mind. Your feedback lets us know we are on the right track. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, ibis Budget Melbourne Airport Team

Dear Annina, Thank you very much for your feedback. We are delighted to hear that the people you encountered, particularly the member of our housekeeping team and our reception staff, made a positive impression during your visit. Your kind words regarding their kindness and attention mean a great deal. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that the walk from the terminals may feel longer due to the airport layout, and we acknowledge your comments about the age and structure of our hotel, specifically the absence of a lift. Please be assured our building is three stories and access to the upper floors is via stairs only. Nonetheless, we are pleased that you found your room suitably clean and comfortable for your overnight needs. Your comments about cleanliness are very important to us and highlight our team’s commitment to maintaining a welcoming environment. We hope to see you again on a future occasion. Kind regards, ibis Budget Melbourne Airport Team

Dear Andrew K., We thank you for taking the time to provide us with your feedback. We are glad you found your accommodation clean and tidy, as our team works hard to maintain a welcoming environment for our guests. That said, we are sorry for the delay in providing your tax invoice, as we aim to make all aspects of your stay as smooth as possible. If you need assistance receiving it, please contact our reception team so we can help directly. We hope you were able to enjoy the convenience of our location just a short walk from Melbourne Airport, which makes travel plans much simpler. We hope to be able to welcome you back in the future. Kind regards, ibis Budget Melbourne Airport Team

Dear Jorge, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We truly appreciate hearing that you found our property well maintained and offering good value for a stay close to the airport. Your comments regarding our affordability and daily housekeeping are valued, and we are glad you enjoyed the convenience that our standards provide. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your concerns about the compact nature of our guest accommodations, the limited amenities, and the selection available at the continental breakfast. Your impressions about the level of comfort and range of options compared to other hotels are taken seriously. We recognize that our budget concept, with its straightforward approach and simple facilities, may not meet every traveller’s preferences, especially if extra comfort or dining variety is essential. Nonetheless, having our location within an easy walk to Melbourne Airport and offering clean surroundings remains a point of pride for us. Many guests find our proximity and simplicity practical for an overnight stop, and it is helpful for us to know how these factors influenced your experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, ibis Budget Melbourne Airport Team

Thank you for taking the time to complete our post-stay survey and for your lovely comments. We also appreciate and acknowledge your feedback regarding breakfast. We are currently reviewing our breakfast times to better accommodate guests such as yourself who generally check out before 6:00am. We hope you enjoyed the rest of your stay with us and truly appreciate you sharing your feedback. We look forward to welcoming you back again in the future. Kind regards, Ibis Budget Melbourne Airport Team

Dear Patrice, We thank you for taking the time to provide us with your feedback. We’re delighted you found our rooms comfortable and appreciated the practical amenities like microwave and WiFi. Our team takes pride in maintaining cleanliness while offering convenient extras like toiletries and 24/7 vending machines. It’s wonderful you enjoyed our self-service drink facilities and found value in our breakfast options. We’re particularly pleased our location worked well for your airport access - being walkable to terminals makes early flights much less stressful! We hope to have the opportunity to welcome you again. Best wishes, ibis Budget Melbourne Airport Team

Dear Natasha M., We thank you for taking the time to share your feedback. We’re pleased you found your accommodation satisfactory during your stay with friends. However, we sincerely apologize that your experience fell short in other areas. The technical issue you encountered with bathroom facilities is particularly concerning, and we regret our team didn’t resolve this promptly. Regarding your booking experience, we’re reviewing our platform descriptions to prevent future confusion between our airport properties. Please know we take all feedback seriously and have shared your comments with our maintenance and reception teams for immediate attention. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Budget Melbourne Airport Team