ibis Styles Melbourne Airport 4 stars

Dear Kiri, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed the easy check-in process and found our team friendly and welcoming throughout your stay. Your kind comments will certainly be shared with the staff. We also appreciate your feedback regarding the room amenities. I understand your disappointment in not finding additional pillows, extra blankets, a bathrobe, and tea and coffee making facilities in the room. While some amenities are available upon request, we recognise that guest expectations can vary, and your comments are valuable as we continue to review and improve our offering. Thank you again for your feedback and for highlighting both the positives and the areas where we can do better. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future. Warm regards, Jeffrey Liao Assistant Manager

Dear Michelle, Thank you so much for your wonderful review and for your continued support of our hotel. We are delighted to hear that you found the entire process super easy, from booking through our website to the self-check-in experience. It's also great to know that you enjoyed your room and felt it offered excellent value for money. As one of our returning guests, it means a lot to hear that we have become a favourite place to stay. Your kind comments about the cleanliness of the room and the overall experience will be shared with our team, who work hard to ensure every stay is comfortable and welcoming. We're also pleased that you appreciate our sustainability initiatives, particularly the move away from single-use toiletry packaging. Feedback like this reassures us that these changes are valued by our guests. Thank you again for your loyalty and for taking the time to share your experience. We look forward to welcoming you back soon, and hopefully next time you'll have the opportunity to enjoy our restaurant and café as well. Warm regards, Jeffrey Liao Assistant Manager

Dear Kassie, Thank you for taking the time to share your feedback and for your loyalty as an ALL member. We are delighted to hear that you enjoyed our convenient location and that our team made such a positive impression during your stay. Your kind words about our staff being welcoming, helpful, and kind are truly appreciated, and I will be sure to share your comments with the team. It's also wonderful to know that our facilities exceeded your expectations. At the same time, thank you for your honest feedback regarding the restaurant and café. I am sorry that the menu variety did not meet your expectations and that the café was not open during the weekend of your stay. We understand how important convenient dining options are for our guests, and your comments will be shared with the relevant team as we continue to review our offerings. Thank you again for your feedback and recommendation. We are pleased that you had an enjoyable stay overall and look forward to welcoming you back in the future. Warm regards, Jeffrey Liao Assistant Manager

Dear Jim, Thank you for taking the time to share your feedback. I am very sorry to learn that your experience did not meet expectations, particularly after such a long journey from the UK. I apologise for the difficulties you encountered with our self-service kiosks at both check-in and check-out. While these systems are intended to provide a faster and more convenient experience, it is clear that they created frustration during your stay. I understand how disappointing it would have been to experience issues locating your booking, confusion with the payment process, and further problems when departing. I am also sorry that your room setup was not as comfortable as expected. After a long-haul flight, a good night's rest is essential, and I appreciate your comments regarding the limited number of pillows provided in the room. While additional pillows are available on request, we understand that this is something many guests expect to find readily available. That said, I am pleased to hear that our team members were able to assist when the technology fell short, and I appreciate your recognition of their efforts. I am also grateful for your positive rating of the room cleanliness. Your comments regarding the preference for more personalised service have been noted and will be shared with our management team as we continue to review the guest experience and the balance between technology and face-to-face service. Thank you again for your honest feedback. While I regret that we did not leave you with a better impression, I appreciate you bringing these concerns to our attention. Kind regards, Jeffrey Liao Assistant Manager

Dear Debbie, Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you found our hotel to be clean, convenient, and great value for your airport travels. It's especially pleasing to know that our location, comfortable rooms, and easy access to transport made your overnight stay stress-free and enjoyable. We truly appreciate your kind comments about our team. Your recognition of their friendliness, warmth, and helpfulness will be shared with them, as feedback like yours is incredibly rewarding and motivating. We are also grateful for your acknowledgement of our sustainability efforts. As part of our commitment to responsible hospitality, we continuously work to reduce our environmental impact while maintaining a comfortable and enjoyable guest experience. Thank you again for your perfect scores and for recommending both our hotel and the ALL loyalty programme. We look forward to welcoming you back on your next trip through Melbourne Airport. Kind regards, JU Bivi Assistant Manager