Ibis Styles Rio De Janeiro Botafogo Hotel 3 stars

I arrived early in the morning after a red-eye flight and there was no room available for me. I'm not sure if there was a miscommunication in my reservation as I was expecting to check in first thing in the AM so I could shower and perhaps take a power nap before going to work. There was also a major leak during check-in which resulted in water pouring through the light fixtures at the front desk, which was concerning from a safety perspective. There were also issues with the AC not functioning in my room that persisted for several days and required at least 4 requests/complaints to different members front desk staff at various times. It seems they were forgetting about my request or not telling the next shift (night vs. day) about the issue so it would be handled. I would recommend a better system to track these in the future so it does not fall upon me, the guest, to continually push and remind people about the same issue. They did offer me a handicap accessible room for one night that had working AC, but even the following day nobody had come by to work on the AC in my original room until the end of the day when I called in to check on it and was told it hadn't been done yet. And despite being told they would call me to verify it was completed this did not happen which prompted me to waste an hour traveling back to the hotel to check on it personally.

I found the rooms to be adequate however room service in my opinion is good but not enough to give the guest service especially regarding the lack of waiter for room service. The hotel reception is good but lacks a little more organization. In general my opinion is that for business service meets us.

Comfortable experience, hospitable Staff and clean amenities.

The hotel is located in a quiet spot of Botafogo a block away from the metro station and a mall. Bars and restaurants are very close. The room has a private bathroom and TV and I found it comfortable. Breakfast was included which was great with a good selection of fruits, cereal, egg, chorizo, etc. The staff was quite helpful. I arrived early and they kept my luggage while I visited Sugar Loaf. I was also able to check-out early in the morning at 3 a.m. The neighborhood seemed fine and I never felt at risk. I found it a very good value for the money.

I guess I'm just a bit bored with the Ibis Styles concept. Once it included free breakfast and seemed to be a bit different to Ibis. Now it's just a couple of funky paintings beyond a regular Ibis.

The hotel room is nice, staff is nice but there is NO internet signal in the room. As I was in Rio for Business and Internet is a big deal for me, I can say that I lost time and money. I couldn’t do clients follow-up and reply my emails on time.

Room was very humid, making the floor and walls constantly wet, air conditioner is not well positioned, directed straight to bed. Otherwise, it was good.

All of the staff was helpful and friendly, even when there was a language barrier for guests who do not speak Portugese. The room was clean, the AC worked well, the bed was comfortable, and the included breakfast was good. The location right across from the Metro station as well as nearby a major road made getting around very easy. I found numerous good restaurant options in the area as well. And finally the price was very affordable. I would definitely stay here again when in Rio and would also recommend it to others. The only modification I would recommend is providing more than 1 single towel. I was ultimately able to find someone from the cleaning staff to get a second one, but it would have been nice to have at least 2 in the room.

Like the title, all correct. Nothing shine. Was ok. The staff was great but I don't felt in love for the room (lie, I love the bathroom) and had too much noise from the street full of bars. One double glass window could fix that.

Nice room, but with Pwd facilities - not rquested by me. I missed support table in the bathroom sink.

The reception attendant Lucas is fantastic. Please pay attention in his huge professional potential. Very polite, supportive, professional, very good vibes... On the other hand, there are noise in rooms caused by electrical installation. I suppose you should think to apply smart technical solutions for that. It is a pity because I was in a very quiet room but due noise from electrical installation I was obligated to turn-on air conditioner just to reduce the noise cause by contactor.

we had a terrible experience at the ibis budget nearby so decided to change hotel in the middle of the night and although the staff was very nice to us, we think we should have had a discount specially because im a le club member

Muy gratificante. Un hotel distinto

Perfect location, close to the subway, main avenues, markets and places to eat. It's a great place to stay on a business trip or if you don't plan to spend that much time in the hotel.

Good service, lousy service in the delivery of invoice, 7 days have passed and they do not deliver my invoice