Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.2/5 2,947 reviews

Best price
guarantee
Novotel Rio de Janeiro Leme - Image 1
Novotel Rio de Janeiro Leme - Image 2
Novotel Rio de Janeiro Leme - Image 3
Novotel Rio de Janeiro Leme - Image 4
Rua Gustavo Sampaio, 320, 22010010 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Global Green Key Certification

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.96197, -43.16854

Telephone
Fax +55 21 3545-5301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,947 reviews

Customer review rating 4.5/5

Francesco B. Business - Confirmed reviews ALL

Great location well kept and lovelly and helpful staff

Dear Francesco, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Coelho Gerente Geral

Customer review rating 1.5/5

Etienne F. Families - Confirmed reviews ALL

Hello, I would like to share my big disappointment with Novotel Leme as there have been a série of problems. We are a family of 4 with a young kid and a newborn baby. First, nobody came to help us carry our luggage from our car to the checkin despite asking. We had a lot of luggage so it would have been helpful. Then, it took the receptionist quasi 25 mins to check us in while my baby was crying at the top of his lungs at the front desk. I asked him if this could be done a little later but he refused. Then, the AC was not working in the room and was fixed after asking twice. The room was small and clearly worn out. Then, the pool is freezing cold so it's impossible to stay more than a few mins. On the bright side, employees were all very nice . Overall, this is definitely not 4 star level at all. Will definitely hesitate before booking at another Novotel. Regards Erwan F.

Dear Guest, We have carefully reviewed your feedback and would like to inform you that your comments regarding luggage assistance, check-in time, and the air conditioning system have been shared with the front desk and maintenance departments for review and to help us improve our processes. We would like to clarify that the detailed registration of minors upon arrival is a mandatory procedure required by Brazilian law, strictly aimed at their protection and safety, which is why this process cannot be postponed. Regarding the bellhop service, we offer this support throughout the property; however, due to occasional high demand, the team may not be immediately available. We regret that you were unable to receive this assistance upon your arrival. Regarding the pool temperature, we would like to inform you that we have improvement projects under consideration. We remain available through our official communication channels for any additional information you may need. Sincerely, Bruno Coelho, General Manager

Customer review rating 3.5/5

Dmitrii N. Business - Confirmed reviews ALL

Good location, really nice breakfast, overall good hotel but not very modern room & sometimes loud from other rooms

Dear Dimitrii, Thank you for sharing your experience. We’re glad to know you enjoyed our location, breakfast, and overall stay. Your comments regarding the room condition and noise from other rooms are very important to us and will be aligned with the responsible teams as part of our continuous improvement efforts. We truly appreciate your feedback and remain committed to providing an even better experience for our guests. Sincerely, Bruno Coelho Gerente Geral

Customer review rating 4.0/5

Alan G. T. Couples - Confirmed reviews ALL

Arrived on day of Shakira concert Sooooo busy Staff coped well

Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Coelho Gerente Geral

Customer review rating 4.0/5

Ricardo F. T. Business - Confirmed reviews ALL

boa

Prezado Ricardo, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Bruno Coelho Gerente Geral

Other web-users rate our hotel

  • 1,135 reviews 9.5/10 Location
  • 1,694 reviews 6.3/10 Room
  • 2,160 reviews 8.1/10 Service
  • 34 reviews 7/10 WiFi
  • 1,146 reviews 8.3/10 Breakfast
  • 826 reviews 5.8/10 Amenities
  • 650 reviews 5.4/10 Cleanliness
  • 499 reviews 7.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio de Janeiro