Novotel Rio de Janeiro Leme

Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.4/5 1,568 reviews

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Hotel extras

  • Hotel with games area for your entertainment

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

ALLSAFE approved hotel

Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.962084, -43.168574

Telephone +55 21 3545-5300

Fax +55 21 3545-5301

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,568 reviews

TripAdvisor Rating  4.5/5  781 reviews

B localizado

Customer review rating 3.5/5

Joanna Solo - Confirmed reviews ALL

Good place, the room hasn’t been cleaned the second day, I really didn’t appreciate Novotel using my email address contacting me several times as it’s my duty to leave an opinion.

Dear Ms Joanna Thank you for taking the time to send us your comments about your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important. We are sorry that we were not able to meet your expectations. Our goal is to always provide good experiences, comfort and safety to all our guests and clients. Please be assured that we have already contacted the coordinators of the sectors mentioned where the occurrences took place, and training and service recycling are being applied. Once again we apologize and thank you for the feedback. We hope to welcome you back to our hotel and regain our trust. Cordially Luciano Rocha General Manager

Excellent stay

Customer review rating 5.0/5

Herbert S. Friends - Confirmed reviews ALL

One of the best hotels I've ever stayed at in Brazil.

Dear Mr Herbert Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team. Take the opportunity to share your experience on TripAdvisor through the link https://www.bit.ly/3rVrllf We hope to receive you again soon. Yours sincerely Luciano Rocha General Manager

Well located

Customer review rating 5.0/5

Rebeca S. Solo - Confirmed reviews ALL

Everyone was very nice. Super welcome to the breakfast. I had a wonderful time. Thank you so much.

Dear Mrs. rebeca, Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team. We hope to receive you again soon. Yours truly, Luciano Rocha General Manager

Customer review rating 0.5/5

Mia B. Business - Confirmed reviews ALL

I was charged on my card more than the reservation amount. I have been calling to see why, but no one is assisting me. please send me an invoice for guests: Mia B. and Dzevad Nekic, and check how much you charged us.

Dear Mrs. Mia Thank you for taking the time to send us your comments about your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important. We are sorry that we were not able to meet your expectations. Our goal is to always provide good experiences, comfort, and safety to all of our guests and clients. Please note that the invoices will be forwarded as requested. However, the coordination of the reception sector checked the system and access portal for credit card charges and only one charge was located with the card data provided in your reservation. If you still have any questions about what happened, you can contact us via e-mail: hb… We look forward to hearing from you soon. Cordially Luciano Rocha.

Friendly team

Customer review rating 3.5/5

Sarah Business - Confirmed reviews ALL

We had a very good stay at Novotel Leme while I was in Rio for a conference. The hotel was extremely busy at the time hosting not only delegates for my conference but for several other events too. Except for the lifts being quite slow with so many people staying everything else was absolutely fine and the staff were very friendly and helpful. I carried on to another location after my conference and then returned 4 days later, they stored my extra luggage and returned it immediately that I returned for my second booking.

Dear Mrs. Sarah Thank you for taking the time to send us your comments about your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important. Please be assured that the issue mentioned in your comment will be addressed by our team so that we can propose the necessary improvements. We have 4 elevators in the hotel to serve our guests, on days of high occupancy, the movement in the use of it increases Yours sincerely Luciano Rocha General Manager

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Other web-users rate our hotel

  • 799 reviews 9/10 Location
  • 1,365 reviews 7.5/10 Room
  • 1,378 reviews 8/10 Service
  • 62 reviews 4.2/10 WiFi
  • 824 reviews 8.3/10 Breakfast
  • 651 reviews 6.3/10 Amenities
  • 549 reviews 7.5/10 Cleanliness
  • 327 reviews 9/10 Vibe

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