Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.3/5 2,794 reviews

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Novotel Rio de Janeiro Leme - Image 1
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Rua Gustavo Sampaio, 320, 22010010 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Hotel with games area for your entertainment

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

Our accommodation(s)

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Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.96197, -43.16854

Telephone
Fax +55 21 3545-5301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,794 reviews

TripAdvisor Rating  4.8/5  3,941 reviews

Customer review rating 4.0/5

David E. Couples - Confirmed reviews ALL

Slightly ‘tired’ hotel. Grubby bathroom. Great buffet breakfast. Convenient location one block back from Copacabana beach. great views from higher level rooms.

Dear David E., Thank you for your feedback. It is gratifying to know that you found value in your stay and enjoyed our breakfast and location. We appreciate your comments regarding the bathroom and will consider them for future improvements. Best regards, Luciano Rocha General Manager

Not a 4 stars experience

TripAdvisor rating 2.0/5

Trek56581504851 TripAdvisor review

This Summer I was at Novotel Leme at the Copacabana. The hotel is not direct at the Copacabana as might be suggested but one street back. The 4 stars are not “European Standard” I would suggestie 2/3 stars. The staff speaks English at the frontdesk but the others don’t. The rooms are clean, but also out dated and very nosy. There were some people playing loud music and have a party for 3 days in a row till deep into the night. When I complained about this, the staff at the front desk suggested to move us to another room rather than speaking to the people above our room. I was robbed of my phone in the center part of Rio. I asked for help at the front desk. They gave me (the wrong) directions to the police station but no further sympathy or support. When we came back no apologies for giving us the wrong directions and the made additional costs. The breakfast is very nice but also very crowdy. Like I said, maybe we are ‘spoiled’ in Europe but this is not a 4 star experience.

Dear Guest Thank you for sharing your feedback regarding your stay during the summer. We sincerely regret that your experience did not meet the expectations of a four star hotel. While our team often suggests moving rooms to provide immediate comfort, we understand that addressing the source of the noise is equally important. Your comments regarding the room condition and the language barrier with our non front desk staff have been noted for our continuous training and improvement plans. It is distressing to know that you did not feel properly supported by our team during such a difficult time. , and we offer our sincerest apologies for the additional stress this caused you. This does not reflect the level of care we strive to provide. We are glad you enjoyed the breakfast selection, though we apologize for the crowding during the busy summer period. Your feedback is invaluable as it helps us identify where we must improve to reach the standards our guests expect. Cordialmente,

Lacking in a few areas

TripAdvisor rating 3.0/5

Lisa W TripAdvisor review

Pros Hotel in good location close to Leme beach and an abundance of cafes and restaurants. Clean and hygienic hotel which smells lovely when you enter the lobby. Good breakfast with plenty of choice and efficient service. Lovely roof top bar with phenomenal views of the beach and Corcovado. Clean roof top pool (although it could be bigger) Good sized bathroom in room. Children's play area in the lobby. Cons There is a homeless community opposite the hotel, and there were undesirables hanging around the entrance to the hotel when we arrived (in fact, we thought it was a hostel on arrival). Reception staff are efficient but clinical. They do not go the extra mile to ensure a welcoming stay. (Be prepared to carry your own luggage up the front steps even if staff are sat there doing nothing). There are insufficient lifts for 20 floors, which results in a lot of wasted time hanging around. Room service is lacking. Food cold, night-time service manager was unbelievably rude. Food presentation dreadful. We stayed at the hotel on 2 separate occasions during a tour. The first time we had a small basic room, which was quite battered (this hotel had the smallest rooms we stayed in in Brazil). The second time, we had a nicer, lighter room, but we had a restless night as the air con would not go below 24 degrees, and the room was like a sauna. This hotel could be a little gem with a few obvious changes.

Location Great

TripAdvisor rating 3.0/5

Ann C TripAdvisor review

Arrived here from Buenos Aires where we were staying in the Palladio MG gallery hotel 4 star. This was booked also as a 4 star . The difference was vast . Location is great right near Leme and Copacabana beach . However our superior room was basic. Towels were scratchy and thin . Room was very dated and walls were very thin and noisy. Air con was ok as was shower but no shower gel. Had to ask for our room to be serviced and to have clean towels as these were too thin to be used twice. This did not happen despite seeing the cleaning people servicing other rooms around our room but not ours. Had to complain twice . The breakfast was average and plenty . I would say this is more of a 2/3 star hotel and this is an honest review.The rooftop pool was small but ok .

Customer review rating 0.5/5

Christine G. Solo - Confirmed reviews ALL

So, someone is using my email address apparently. And my name. I never stayed at your hotel but I'm getting all of the receipts, the information, all the confirmation messages, everything. I keep checking my credit card to make sure I'm not getting charged for anything. Because your documentation doesn't seem to have a place to reach out for help, and I called the hotel (yeah, I called Rio so thanks for the expense for that) and no one there could or would help me. So your hotel chain, this one and every one, sucks. I hate you. This world is a disaster with people taking other people's info and using it. My mother got scammed out of 2k recently, my husband's aunt had her condo stolen out from underneath you. If you have a phone number on record for whoever is using my name and email - let. them. know. They suck too. Knock it off, get off my gmail, and drop dead. I hope they got food poisoning.

Dear Ms. G., Thank you for your feedback regarding the emails you have been receiving. We take this matter seriously and would like to inform you that we are conducting a thorough internal investigation to verify why these notifications are being sent to your address. We are working to identify the reservation profile associated with your information to ensure your email is removed from our system and that no further messages are sent to you. We understand the inconvenience this has caused and are committed to resolving this administrative error immediately. Sincerely, Luciano Rocha, General Manager

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Other web-users rate our hotel

  • 1,062 reviews 9.5/10 Location
  • 1,581 reviews 6.5/10 Room
  • 1,922 reviews 8.3/10 Service
  • 27 reviews 8.1/10 WiFi
  • 1,084 reviews 8.6/10 Breakfast
  • 789 reviews 5.8/10 Amenities
  • 590 reviews 5.6/10 Cleanliness
  • 312 reviews 9.8/10 Beach

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