Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.2/5 2,860 reviews

Novotel Rio de Janeiro Leme - Image 1
Novotel Rio de Janeiro Leme - Image 2
Novotel Rio de Janeiro Leme - Image 3
Novotel Rio de Janeiro Leme - Image 4

Description

Hotel extras

  • Global Green Key Certification

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.96197, -43.16854

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,860 reviews

Customer review rating 2.0/5

Alex C. Families - Confirmed reviews ALL

Terrible stay at the Novotel Leme, Rio. We reserved for 3 rooms, for 3 family with Breakfast included. Everyday, we had to fight and argue over the fact that our breakfast were included and paid for....every day. Even when they said it was fixed, on checkout day, still had to fight over it...never saw anything like that in all my years travelling. Also, elevator service is terrible..half the elevators not working..takes 15 min everytime to go up or down... Definitely not the standard expected from a 4* Novotel ! Also, the charges on my bills are higher than what it was suppose to be at booking.

Customer review rating 5.0/5

Joakim E. A. Business - Confirmed reviews ALL

Nice location, excellent breakfast (although crowdy at times). Rooms and facilities were good, the biggest drawback were the elevators which could be time consuming.

Dear Joakim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, and we will work to improve our services! Sincerely, Cordialmente, Luciano Rocha Gerente Geral

Customer review rating 2.5/5

Martin D. S. Couples - Confirmed reviews ALL

The room, facilities, breakfast and roof terrace/pool were all delightful. We’ve stayed in Novotels many times before, always been very happy customers. However, our stay was really spoiled by Reception. On arrival there was a mix up with our reservation, it had been duplicated (we had pre-paid in full). Our entire stay was overshadowed by the threat that we would be liable for the 2nd room also. The hotel insisted it could not be cancelled by them. Our travel agent went through everything several times, giving clear written confirmation of the one booking. We wasted a lot of time standing around in reception whilst staff disappeared to allegedly sort it. Nothing got done, the attitude was not helpful, basically told it was our problem. I got very upset as it was potentially a lot of money. When we did checkout, the very nice lady (we hadn’t encountered her before sadly!) on reception just said thanks, and goodbye. We apparently owed nothing. So 5 days of stress and worry for absolutely nothing. We received no explanation or apology. Very disappointing and really spoiled the final part of our trip.

Customer review rating 1.5/5

Waren H. P. S. Families - Confirmed reviews ALL

Overall poor experience; rooms were not correct; rooms with children on different floors away from parents; environment not family friendly; lobby chaotic; 2 of 4 elevators broken most of stay; breakfast overcrowded; outsiders came into pool and dinner area every night 2 hours prior to closing, crowding out guests; DJ music was so loud you could hear it 2 floors down.

Customer review rating 4.5/5

Adrian L. Families - Confirmed reviews ALL

Very nice hotel Clean the location is perfect area close to the beach, the top roof pool, bar & restaurant is perfect only the break fast will need a little improve

Dear Adrian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cordialmente, Luciano Rocha Gerente Geral

Other web-users rate our hotel

  • 1,081 reviews 9.4/10 Location
  • 1,621 reviews 6.3/10 Room
  • 1,985 reviews 8/10 Service
  • 29 reviews 6.3/10 WiFi
  • 1,092 reviews 8.5/10 Breakfast
  • 782 reviews 5.7/10 Amenities
  • 609 reviews 5.4/10 Cleanliness
  • 324 reviews 9.8/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Rio de Janeiro