Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.2/5 2,922 reviews

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Description

Hotel extras

  • Global Green Key Certification

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

Our accommodation(s)

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Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.96197, -43.16854

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,922 reviews

Customer review rating 4.5/5

Amanda C. J. Families - Confirmed reviews ALL

Excellent. Although the guy on the reception was fantastic and he spoke English, the other receptionist were not soo good. Waiting for the lift could take 20 minutes. No-one brought change when I paid cash, not the bar by the pool nor the breakfast room, they kept the change.

Dear Amanda C. J., We are pleased to hear that your overall experience was excellent and that the service provided by our bilingual receptionist contributed positively to your family’s stay. Please be advised that your feedback has been shared with operations management for a thorough internal investigation and immediate reorientation of our teams, with the aim of ensuring the integrity of all transactions and the standardization of our hospitality. Regarding the wait for elevators and the flow during breakfast, we already have a technical improvement project underway to ensure smoother movement. Regarding the report on street vendors, we would like to clarify that, although they operate on public streets, our security team monitors the surrounding area to ensure the greatest possible comfort for guests accessing the property. Sincerely, Bruno Coelho, General Manager

Customer review rating 3.5/5

Ana T. -. A. B. Friends - Confirmed reviews ALL

Centrally located hotel, that is close to the beach, and short drive to main attractions. The hotel is clean and the rooms are very comfortable with some good views and a big comfortable bed for a good night's sleep.

Customer review rating 1.0/5

Nathalie G. A. Business - Confirmed reviews ALL

Every day a new issue arose: from bed sheets with stains and holes in them to airconditioning that stopped working to a water bottle just being thrown away/disappearing while still full. The hotel in the end offered me another room for the last night (which only had 1 elevator going to that floor), which I appreciated. However, I do recommend the hotel to keep better records. I had to ask at least two to four different people each time an issue arose. The hotel staff did not seem to be aware of the problems. In addition, the hotel was overcrowded with not sufficient elevators nor equipped stairs as an alternative. On my last day even a fire broke out in the kitchen of the rooftop bar. As guests we were not properly informed of this. I asked when I saw the fire department in front of the hotel.

Customer review rating 1.0/5

Amy T. Couples - Confirmed reviews ALL

Dirty towels bedding room pillows and mattress, strong foul smell , noisy and two small lifts you’ll be waiting forever to use

Customer review rating 4.5/5

Tiago S. Families - Confirmed reviews ALL

Amazing rooftop!!!

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Bruno Coelho Gerente Geral

Other web-users rate our hotel

  • 1,123 reviews 9.5/10 Location
  • 1,667 reviews 6.3/10 Room
  • 2,070 reviews 8.1/10 Service
  • 34 reviews 6.8/10 WiFi
  • 1,128 reviews 8.3/10 Breakfast
  • 809 reviews 5.6/10 Amenities
  • 638 reviews 5.5/10 Cleanliness
  • 142 reviews 8.2/10 Bar

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