Service very pleasant and warm 8 Accessibility sufficient ( electric adapter to buy at store across the street ) 6 Cleanliness sufficient. Bathroom with hair and spots 6 Room not a 4 stars 6 Rooftop very nice 8

It was ok, the hotel is very well located, near the beach. Easy access and near restaurants and venues.

This is a great hotel and my experience there was fantastic. It has a great location very close to the beach. The view from the pool and bar area on the 2st floor is amazing. The breakfast buffet and restaurant had really good food at very reasonable prices. And the service from the staff was the best I've ever experienced at a hotel.

Dear Mr. Coelho, I would like to share some feedback regarding my recent stay at Novotel Rio d. Janeiro Leme. While I appreciated several aspects of the hotel, I believe there are some areas where the guest experience could be improved. Arrival and Check-in The day before my arrival on 23 October, I called the hotel because my flight was scheduled to land in Rio d. Janeiro at 7:00 AM. As I had been unable to book a room for the night of 22–23 October, I asked whether an early check-in would be possible. The employee explained that check-in from 9:00 AM could be possible, depending on room availability, and advised me to ask again upon arrival. I arrived at the hotel around 9:00 AM and asked the receptionist about early check-in. He simply informed me that no rooms were available, without offering any further assistance or alternatives. I therefore went to the hotel's working area to wait. At 11:00 AM, I asked again, but the answer was the same. I then had to ask whether I could at least leave my luggage somewhere, which was possible. Again, no further information or assistance was offered. When I returned at 3:00 PM, I was finally able to check in. I fully understand that early check-in depends on availability and cannot be guaranteed. However, I would have appreciated a more welcoming and proactive approach. For example, the receptionist could have offered to notify me as soon as a room became available. It is also difficult to imagine that not a single room was ready before 3:00 PM. Housekeeping Unfortunately, housekeeping was another disappointing aspect of my stay. My room was not cleaned every day, and on two occasions I had to call reception in the late afternoon to request cleaning. Furthermore, the bathroom floor was apparently never vacuumed or properly cleaned during my stay. I noticed this because hairs left by the previous guest remained on the floor throughout my visit. This is clearly not the standard of cleanliness I would expect from a Novotel hotel. Breakfast On a positive note, breakfast was well organised and I enjoyed it. One small suggestion would be to have a staff member checking room numbers when guests arrive on the second floor. On one morning, several different employees asked me for my room number, which could easily be avoided with a more coordinated approach. Beach Facilities Finally, I particularly appreciated the beach equipment provided by the hotel. This is an excellent service and a very convenient benefit for guests visiting Rio d. Janeiro. Overall Impression My intention in sharing these observations is to provide constructive feedback. The hotel has several positive features, but I believe that a more welcoming reception, proactive communication and consistent housekeeping would significantly improve the guest experience. I hope you find these comments useful and that they can contribute to further improvements. Kind regards, Mark d. J.

The room was not well taken care, some of the furniture is peeling off. The fridge and AC would make loud noise, and there was a lot mold in shower.

The only reason it didn’t get10 was that I arrived at 7am and a room was not available until 2pm. To balance that I noticed people with football shirts and the reception at 4 pm got be ticket that evening for a cup game that evening which entailed uploading a photograph as admission is not by ticket but by facial recognition. I could not have done this myself particularly as I speak not a word of Portuguese

Breakfast was good, did not eat at any other time. The lifts drive you round the bend, they take forever and keep stopping at random floors.

Tiny room. Shower full of water after two minutes, due to blocked drain. No water bottle offered, you have to pay to drink water ! Good location though. Lots of choice for breakfast

I’ve stayed here for one night only but had a great experience! Amazing location at the Copacabana beach with a very nice view from the rooftop. I definitely enjoyed that swimming pool despite the weather being a little gloomy. Room had everything I needed. Very comfortable bed. Loved the breakfast and how good the selection was. And Last but not least, friendly staff members!

Very basic, would probably rate it more as a 3 stars

Super busy hotel, but well located. I chose it because of the roof area where I could work, relax, and take in the view.

Stay from Sep 28-Sep29: I tyically stay at the Windsor Leme and have always had a good experience there. My united flight to Houston was cancelled and they provided a room at your property (Novotel Leme). I was given a room with a broken AC unit. Since the windows do not open, my room was extremely warm and uncomfortable, hard to breath in. I went to the front desk at 2am on Sep 29 and requested a room change, which the front desk manager assisted. I do not recall his name, but he was very professional and helped me right away. Luckily, there was an available room with an AC that worked, so within 20 mins I was able to move my belongings to the new room. Your front desk guy saved the day, and the hotel's reputation. Please extend a big thanks again.

It was a poor experience, I arrived and was told there was not room available despite having booked 2 nights and I arrived to take the second night, after 1 hr I went to the counter again and discussed with other assistant, and gave me a room, the 1st assistant Wellington service was poor and disinterested, He did not understand I arrived to take the 2nd night so how was possible there was not room, at the end it was not true since I was assigned a room later, food was really bad I ordered milanesa and meat was raw I asked to do it well done, it was done but after the rest of the food was cold I had not eat and go outside to get lunch....

miscommunication of staff giving false information, housekeeping not cleaning the room even after being told.

Overall a great experience as the staff was always very helpful/friendly in all aspects. Breakfast was oustanding and the food from the restaurant was great as well. Thanks very much!

All was well with staff and location. Had trouble getting our room cleaned for three days. Floors look like they needed repair. Beds were comfortable and room was good size. Kept hitting TV as we went to the bathroom. Loved the chairs, umbrella and towels for the beach and super close to the beach.

I stayed at the Novotel Leme for 7 nights for a Busines trip to Rio, and Rio Oil & Gas Expo. The hotel location is good, 1 block back for the main sea front road. The roof top bar was good with some excellent views. There was some street noise evident late at night and early morning, also noise from adjacent rooms. The room looked a little tired and the desk and chair could have been better for working on. The lifts were small and very slow. Breakfast was great with plenty of choice. The staff were all very friendly and helpful.

Ok

Room is ok. But not possible to open windows to let fresh air in.